We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Gettysburg, PA 17325
Bernard M.
Job Details: 11/30/2022
"Cx complaint unit doesn't complete cycles. Entered into diag and found error code F8E1 long fill. The inlet valve had recently been replaced. Disconnected the hot and cold water hoses from off the unit and found the cold water doesn't have enough pressure. The water has slow trickle. Instructed cx to contact certified plumber to repair copper lines for proper water pressure. No parts to replace at this time, the unit runs as designed"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Pikesville, MD 21208
Andrew H.
Job Details: 11/30/2022
"Cx complaint is unit is making loud grinding noise during agitation, provided video of noise. Inspected motor, pulley and shifter under unit. Entered unit into diagnostic mode, ran automatic test cycle, cycle completed with no errors, noise was not recreated during test cycle. Removed and inspected splutch, found gearcase oil on inner ring of splutch. Determined gearcase needs to replaced. Built cx quote for gearcase replacement, cx will contact office if they want to go forward with gearcase replacement. Collected payment for service call, cx will owe $514.60 if they choose to repair."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS04
Near Hanover, PA 17331
Bernard M.
Job Details: 11/30/2022
"Replaced valve and water still didn't dispense. Contacted TL and spoke with Andy, went thrrough and isolated the water by disconnecting tubes from valves and found the inlet tube has clog inside.When disconnected from valve water comes through the valve. Also found the light button on the UI doesn't function and unable to enter service mode. Ordering tubes and UI, once parts are in contact cx to reschedule; ordrng 1 W11608967 (UI) and 1 WPW10279882 (inlet tube) and 1 WPW10279885 (outlet tube)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Woodbridge, VA 22191
Robert W.
Job Details: 11/30/2022
"CX Complaint is the unit is making noise. Inspected unit and found the Hmi isnt working power button not resonding cant get unit in to diag, Ran a brain and spin and found the clutch making the noise. Ordering HMI and Clutch; ordrng 1 W11626077 (Hmi) and 1 W10721967 (Clutch)"
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHP519ESS6
Near Alexandria, VA 22315
Lloyd B.
Job Details: 11/30/2022
"Cx complained the unit did not heat. Installed new magnetron, diode and capacitor per wp and tested and it now heats. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ4
Near Easton, MD 21601
Alexander W.
Job Details: 11/30/2022
"Installed control per previous diag and tested unit, unit is now operating as designed job is complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ4
Near Easton, MD 21601
Alexander W.
Job Details: 11/30/2022
"Installed control per previous diag and tested unit, unit is now operating as designed job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Fredericksburg, VA 22406
Thomas B.
Job Details: 11/30/2022
Did not make it to this store today will revisit; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Fayetteville, PA 17222
Bernard M.
Job Details: 11/30/2022
"Replaced tub ring per previous tech, inspected all hoses from softener and found to be good. Ran test cycle and unit completed cycle without leaks. Unit checks good"
We serviced a
WHIRLPOOL DRYER
Model WED6620HC0
Near Sinking Spring, PA 19608
Fred G.
Job Details: 11/30/2022
"cx complaint unit is making noise while running. inspected unit and found idler pulley was siezed. was able to replace it with van stock. tested unit and found unit now checks good.; ordrng 1 W10837240 (idler pulley (FG VS)), used 1 W10837240 (idler) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Ellicott City, MD 21042
Robert L.
Job Details: 11/30/2022
"cx complaint door was stuck shut was able to get open and found frost everywhere, found top rack rod had come off and was blocking door from closing, allow large gap at top of gasket, frost was melting and refreezing, cleared all ice and made sure drain was clear, reassembled and reinstalled all racks correctly, and heat treated gasket, door closing properly, tested all ops ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Oakton, VA 22124
Richard B.
Job Details: 11/30/2022
"CX complannt. CX got a call. Inspected unit and found heater needs replacing. Replaced heater and tested unit. No leaks , Working as designed. Job completed, RB"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS01
Near Ashburn, VA 20148
Daniel J.
Job Details: 11/30/2022
light turns off when door is seated but when going to start light comes on for a second than says door needs to be closed left interlock swicth loose no clicking just slides into housing; ordrng 1 W11033422 (interlock with harness)
We serviced a
WHIRLPOOL DRYER
Model MED5630HC2
Near Newark, DE 19702
Frederick R.
Job Details: 11/30/2022
"CX complaint is loud squeaking noikse in dryer. Inspected/tested and found blower wheen loos and rollers worn out. Replaced motor, blower wheel and dryer repair kit from prior diagnosis. Retested unit after repair and it is now working properly. Job is ciomplete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Williamsburg, VA 23185
Lucas R.
Job Details: 11/30/2022
"cx complaint intermittent operation, checked unit found f2e2 u.i code, found control panel allowing moisture to enter u.i, main control checked good, bringing for return visit in case needed; ordrng 1 W11368911 (housing u.i) and 1 W11116422 (panel-cntl)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Chambersburg, PA 17201
Bernard M.
Job Details: 11/30/2022
"Cx complaint the unit spins off balance. Entered diag and found no error codes. Ran test cycle and found no issues. Contacted TL and spoke with Butch,reported all parts that were replaced, ran manuel high speed spin without items in basket and unit ran as designed. Unit is balanced. TL stated cx needs to cut back on load size and re-distribute clothes if they're pushed to one side of basket. TL says unit is running as designed."
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Street, MD 21154
Keith H.
Job Details: 11/30/2022
cx complaint is unit wont start inspected unit put into diagnsotics found f5e2 and f5e3 for door lock failure orderin latch cx paid in full; ordrng 1 W11316250 (latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Burke, VA 22015
Carl R.
Job Details: 11/30/2022
Dropped part at the door. Per cx request see pic
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Wilmington, DE 19805
Andrew W.
Job Details: 11/30/2022
"Cx complaint is unit making loud rattling noise as well as inconsistent cooling. inspected and verified complaint. found horizontal line across cabinet body where the refrigerant lines travel the body of the unit. the rattling was stemming from this area. the back cover of the fridge also had been dented inward causing the cover to hit the compressor and the condenser fan and motor. inside the drip pan there was a dark substance that was identified as a bacteria that was back filling into the drain tube into the fc. both rc and the fc doors had defective gaskets. the UI was not fully responding when trying to enter diagnostics. called WPTL to document. Per WPTL unit is not repairable. informed cx to contact extended warranty provider for further steps. job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Suffolk, VA 23434
Zachery R.
Job Details: 11/30/2022
"replaced lid, calibrated and tested, unit working as designed."
We serviced a
WHIRLPOOL OVEN
Model JJW3830WS00
Near Alexandria, VA 22309
Lloyd B.
Job Details: 11/30/2022
"Cx complained the buttons acted funny. Inspected the unit and found when trying to move the temp, the bar was hard to manage. Could not get it to stay in the diagnostics screen. Unit needs new user interface. Service declined. Job complete; ordrng 1 W11087472 (user interface)"
We serviced a
WHIRLPOOL RANGE
Model KFGC506JKSS01
Near Centreville, VA 20121
Demonte S.
Job Details: 11/30/2022
Inspected the unit. Found that the cx is saying that the Cooktop will not stop Clicking. Cx is using an extension cord with only two plugs. Asked the cx to give me a three prong extension cord. Plugged unit into the proper extension cord. Tested the unit. Cooktop lights and doesn't click after lighting. Unit is working as Designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Easton, MD 21601
Alexander W.
Job Details: 11/30/2022
Cx stated FC light went out inspected tested and verified cx complaint installed led light from pre-id parts tested unit unit is now operating as designed job is complete.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Silver Spring, MD 20901
Israel R.
Job Details: 11/30/2022
"Installed new hose, wax motor and tested. Unit is back to normal operations."
We serviced a
WHIRLPOOL COOKTOP
Model WCG77US0HS00
Near Upper Marlboro, MD 20774
Shane B.
Job Details: 11/30/2022
"cx complaint is the discoloration of the burners and the coating on the knobs peeling off. unit is within 30days of purchase. cx has only used unit a couple times. unit is also missing 1 of the mounting backets under the unit. i found knobs are peeling. burners heads all have small spots of dicoloration that are peeling. only 1 mounting bracket under unit. ordering burner heads, knobs, mounting bracket and screw. schedule when all parts are available.; ordrng 3 WP8286814 (burnr-head)s and 1 WP8286813 (burnr-head) and 1 WP8286815 (burnr-head) and 5 W11366438 (knob)s and 1 WP3801F93551 (backet) and 1 WP7101P06260 (bracket screw)"
We serviced a
WHIRLPOOL OVEN
Model JJW3830WS00
Near Alexandria, VA 22309
Lloyd B.
Job Details: 11/30/2022
"Cx complained the buttons acted funny. Inspected the unit and found when trying to move the temp, the bar was hard to manage. Could not get it to stay in the diagnostics screen. Unit needs new user interface. Service declined. Job complete; ordrng 1 W11087472 (user interface)"
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Charlottesville, VA 22903
Kyle A.
Job Details: 11/30/2022
Cx complaint of unit not completing cycpe. Did confirm and found lid not always locking properly. Ordering lock and control.; ordrng 1 W11371714 (Lock) and 1 W11189137 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Dover, PA 17315
Sal R.
Job Details: 11/30/2022
"Per the previouse tech, I was able to access and replace all parts. I found that unit comoleted 2 auto test and a calibration with out issues. UNit test good."
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Charlottesville, VA 22903
Kyle A.
Job Details: 11/30/2022
Cx complaint of unit not completing cycpe. Did confirm and found lid not always locking properly. Ordering lock and control.; ordrng 1 W11371714 (Lock) and 1 W11189137 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29BBWH00
Near Fairfax, VA 22032
Carl R.
Job Details: 11/30/2022
"Cx complaint is, Power and lights…no cooling. Removed rear cover to gain access to the control board. Removed original control and replaced it with new. Removed front panel and installed new panel. Unit still not Powering up. Found house has infestation of chipmunk and possible mouse"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Millsboro, DE 19966
Michael E.
Job Details: 11/30/2022
Replaced regulator and orfice as per previous diagnosis. Tested unit aqnd it is now working properly. Job is complete
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089BEM00
Near Union Bridge, MD 21791
Brian R.
Job Details: 11/30/2022
"cx complaint is Fridge is freezing everything but control reads something different. unit comes up as a 2014 unit. cx said they got it from Brah and Scarfflast August and was informed unit was new. went over unit and what it shows with cx as he sdaid he was colling them real quick. took temp readings while waiting of 3 in Freezer and 20 in Fridge. control shows 0 in Freezer and 46 in Fridge. damper opens and closes. when closing it opens right back up, units set all the up tp 46 but reads 20. units just dumping cold air in and wont stop. hes calling Jenn Air as well as Brah and Scarff as well cuz he said he got a new unit it was just on the floor as they didnt have anymore in the store and told him it was new. advised i will order parts and put ticket through while he makes his calls.; ordrng 1 WPW10594329 (Damper119.54) and 1 WPW10224292 (Harness 72.76) and 1 WPW10677146 (Control 155.87)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Haymarket, VA 20169
Ezra M.
Job Details: 11/30/2022
"installed all 12 3pt LED's, all lights working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXTB01
Near Mount Joy, PA 17552
Drew B.
Job Details: 11/30/2022
"removed compressor and direr pulled vaccum and held solid and filled to 5,0 oz134a and had full frost pattern and took pic of frost pattern at required weight. readin 0 on low and 145 on high checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Catonsville, MD 21228
Eric W.
Job Details: 11/30/2022
cx complant of unit making noise inspected unit found noise comming from water valve pushed in water line and noise went away
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Catonsville, MD 21228
Eric W.
Job Details: 11/30/2022
cx complant of unit making noise inspected unit found noise comming from water valve pushed in water line and noise went away
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Owings Mills, MD 21117
Andrew H.
Job Details: 11/30/2022
"Cx complaint unit would count down to 1 minute left in cycle, but would remain there for far longer. Entered unit into diagnostic mode, found no error codes saved, ran automatic test mode. Automatic test mode completed with no errors. Determined unit needs new ACU (W11550649), part is temporarily out of stock, requires special order. Notified cx that office will contact them with return date.; ordrng 1 W11550649 (Control)"
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EFS00
Near Fairfax Station, VA 22039
Robert W.
Job Details: 11/30/2022
CX Compaint is the unit isnt cooling in RC and FC is working properly and is making ice. Inspected unti and found unit RC evap is frosted over thermistor is misreading found Service pointer and unit software verison is out of date needs to be on 70.0 or higher version and control is on 60.0 S27311 code is covering parts and 2X labor . ordering evap cover and control; ordrng 1 W11332011 (Control) and 1 W10815734 (Evap cover) and 1 LOOK (LOOK)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Baltimore, MD 21216
Eric W.
Job Details: 11/30/2022
installed new heater and checked for leaks no leaks heating element - sp w11540964 - special project s17304
We serviced a
MAYTAG WASHER
Model MVW5035MW0
Near Annandale, VA 22003
Carl R.
Job Details: 11/30/2022
"Cx complaint is, control board not working. Unit has water in it, and is not draining, found f9e1 for long drain. Found a service pointer for this issue. Unplugged unit and waited a few minutes so unit can reset. Called tech support on issue. Found lower harness disconnected from pump. Unit will need. Lower harness W11643701, pump. W11399437 controlW11627413 SR#7735170197.; ordrng 1 W11643701 (Lower harness) and 1 W11399437 (Pump) and 1 W11627413 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS20XVMS00
Near Oakton, VA 22124
Richard B.
Job Details: 11/30/2022
"CX complant. Water dispensing slowly. Prior diagnosis found unit needs filter head and filter bracket. Installed and tested unit , Working as designed. Job completed, RB"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near ,
Eric F.
Job Details: 11/30/2022
"Could not confirm cx complaint. Cx says noise is intermittent. Ran through all mechanical processes with cx there, could not replicate issue. Requested cx take video of issue when it happens again and call back with recording, please have tech team review noise for pre-id."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Clarksville, MD 21029
Eric W.
Job Details: 11/30/2022
cx complaint was unit wasnt cooling plugged unit in heard the compressor start up then the start device would cut off after a few mins. we cut open the unit seen the unit had alot of r600 in it so we replaced the compressor and the drier refilled unit with 2.40 r600 told cx temps should be back up in 24hrs
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW0
Near Alexandria, VA 22309
Lloyd B.
Job Details: 11/30/2022
Cx complained the unit did not wash. Inspected the unit and found the agitator is stripped. Unit needs new agitator; ordrng 1 W10902814 (agitator)
We serviced a
KITCHENAID ICE MAKER
Model KRFC704FPS04
Near Chevy Chase, MD 20815
Roberto I.
Job Details: 11/30/2022
"Found no fill tube installed. Installed new fill tube, found some obstruction inside the door, but I was able to install the part. Ran test 97, icemaker filled ok."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Union Bridge, MD 21791
Brian R.
Job Details: 11/30/2022
called tech line on hold 35 min and spoke to Steve. no codes in unit but when trying to run auto test unit went right to high sprrd spin. 120 at wall and to control and grounds good.unit on its own braker. tested and went through all tests advised. informed to replace con trol and that should fix unit. relaced control and tried to run auto test again. unit ran through all stages. sat here again with unit and ran a entire quick wash to let unit run. unit ran and checks now. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Hyattsville, MD 20785
Emmanuel R.
Job Details: 11/30/2022
"Cs unit would randomly shut down and lose cooling and icemaker wont make ice intermittenly. Replaced the control,UI, icemaker and baffle door. Advised customer to allow 24hrs for icemaker to start making ice."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Upper Marlboro, MD 20774
Shane B.
Job Details: 11/30/2022
"cx complaint is the unit leaving clothes soaking wet, not draining. checked for codes and found F8E1 long fill. cleared code, ran service cycle. both valves have good flow. i found a lot of noise coming form under unit. found belt is slipping on pulley. belt is very dryed out and cracked. ordering drive pulley and belt.; ordrng 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt)"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW0
Near Alexandria, VA 22309
Lloyd B.
Job Details: 11/30/2022
Cx complained the unit did not wash. Inspected the unit and found the agitator is stripped. Unit needs new agitator; ordrng 1 W10902814 (agitator)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Fairfax, VA 22031
Jason A.
Job Details: 11/30/2022
CX complaint MW+O control is locked. Cannot unlock. Display shows swipe to unlock & that can be done but no other icons are responding. Unplugged MW apl & antenna connectors with same results. 14VDC at brn to yel wires. Called techline. SR: 7735165484. Parts OOS CX Paid in Full > JJ; ordrng 1 W11297728 (Console UI SS $401.50 )
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Crozet, VA 22932
Kyle A.
Job Details: 11/30/2022
Cx complaint of rusty panel. Did confirm and changed panel. Unit is now as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Ashburn, VA 20148
Daniel J.
Job Details: 11/30/2022
installed left and right friction sleeves had husband check door after no complaints
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Stafford, VA 22556
Thomas B.
Job Details: 11/30/2022
While replacing the element noticed belt not attached to drum went to reseat found motor pulley snapped ordering motor pulley and belt; ordrng 1 W10837625 (motor pulley) and 1 661570V (belt)
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS2
Near Baltimore, MD 21229
Eric W.
Job Details: 11/30/2022
cx complaint was dishwasher throwing error code f7the error code was F7E2found f7e2 ran test cycle everything is working
We serviced a
WHIRLPOOL OVEN
Model W FG320M0BB2
Near York, PA 17402
Sal R.
Job Details: 11/30/2022
"CX complaint is that the unti will not ignite. I found that igniter to be faulty and the bake bar will need to be replace. Once both parts arfe avsalible, please have someone form the office call ot set a retun date.; ordrng 1 W11220387 (Bake tub 5 @ tribs) and 1 W11176454 (igntor)"
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMLS311HSS1
Near Fairfax, VA 22030
Demonte S.
Job Details: 11/30/2022
Arrived at the cx house. Took the unit out of Demo Mode. Tested the unit. All Lights & Fan Motor are working. Unit is Heating. Unit is working as Designed. Please see Sd Pictures if any questions.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Fairfax, VA 22032
Carl R.
Job Details: 11/30/2022
"Cx complaint is, Making too Much Ice - Ice Maker is in Freezer - Refrigerator. Found that the unit is not making enough ice. Found that the ice make is randomly working. Ice maker is getting 120 vac. Unit did harvest when new ice maker was installed. Unit working properly."
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Alexandria, VA 22303
Lloyd B.
Job Details: 11/30/2022
"Cx complained the unit did not heat properly. Inspected the unit and found no error codes. Checked the bake element connection and the element has resistence, but the male side of the connector on the left was backing out. Pushed the connector back in and tested to 450 degrees and it heated. Job complete"
We serviced a
MAYTAG WASHER
Model MVWC200BW0
Near Gaithersburg, MD 20878
Julian H.
Job Details: 11/30/2022
CX complaint about unit making a loud noise when spins inspected & found bearing loud inside gearcase asm no oil leakage MUST BE SET AS 2 COUNTS GEARCASE REPLACEMENTGAVE CX A QUOTE & DECIDED TO CALL US BACK PAID FOR SVC CALL ONLY; ordrng 1 W11454741 (gearcase) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Woodbridge, VA 22192
Thomas B.
Job Details: 11/30/2022
Prior work performed do not see parts installed ordering parts per prior technician notes; ordrng 1 W11483553 (Tub seal) and 1 W11573703 (Left door hinge) and 1 W11573702 (Right door hinge)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Halethorpe, MD 21227
Eric W.
Job Details: 11/30/2022
cx complant of not drying dishes inspected unit found element broken in several places installed new element and tested no leaks
We serviced a
WHIRLPOOL OVEN
Model WFG320MOBW2
Near Lancaster, PA 17603
Justin L.
Job Details: 11/30/2022
"Was able to access unit, unit igniter not responding. igniter ohmed and showes O.L. but is recieving voltage. Ordered igniter for return visit, spoke to parts specialist and set return visit upon availability of parts.; ordrng 1 W11176454 (Igniter)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Springfield, VA 22152
Carl R.
Job Details: 11/30/2022
"Cx complaint is, Not Starting or Operating - Dishwasher. Power was off to unit when I arrived. Removed door to dishwasher and installed parts from the previous technician recommendations. Removed original control, ui, and fan motor. Installed parts and tested unit. Unit is working properly."
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Smithfield, VA 23430
Justin W.
Job Details: 11/30/2022
flipped breaker. removed microwave to access cord to pull oven. pulled oven onto oven dolley. replaced blower. reinstalled oven. pulled cable through to microwave compartment. struggled to get microwave in alone. successfully shimmied microwave in while somehow feeding cable through to junction box for both microwave and oven. rehooked up terminal to oven. tested unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Catonsville, MD 21228
Eric W.
Job Details: 11/30/2022
cx complant of unit making noise inspected unit found noise comming from water valve pushed in water line and noise went away
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW02
Near Reston, VA 20194
Christian C.
Job Details: 11/30/2022
Installed upper and lower cam. Issue still persists. When FC door is almost closed it jumps and makes a knocking noise. Called techline. SR#7735167461. Advised to replace upper and lower cams and add perma gum. Ordering cams and permagum. Parts none at upper marlboro 10+ at whirlpool.; ordrng 1 W10876198 (cam FC lower) and 1 WPW10248015 (cam FC upper) and 1 212643 (permagum sealer)
We serviced a
WHIRLPOOL RANGE
Model MGS5775BDS21
Near Shepherdstown, WV 25443
Ricky E.
Job Details: 11/30/2022
"customer stated that the unit wasnt heating. verified issue and fnd the unit had a faulty igniter.. replaced part, unit cks ok.."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Baltimore, MD 21215
Andrew H.
Job Details: 11/30/2022
"installed oven igniter, tested, unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WFW90HEFW0
Near Silver Spring, MD 20910
Israel R.
Job Details: 11/30/2022
I found the hose was too short becasue it feel apart at the oulet of the dryer and at tjhe outle4t. The unit needs new hoe. Got one from ace. Installed new hose. Unit is back to normal operations. Receipt ion the blue bad for the hose we damaged it when we puled it out.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Crownsville, MD 21032
Emmanuel R.
Job Details: 11/30/2022
"Upon arrival to replaced the sump,drain,and vent I found the sump assembly damaged. (See pics)Need to reorder sump assy, I said sorry to the customer but she was nice about.; ordrng 1 w11416362 (sump/motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW02
Near Reston, VA 20194
Christian C.
Job Details: 11/30/2022
Installed upper and lower cam. Issue still persists. When FC door is almost closed it jumps and makes a knocking noise. Called techline. SR#7735167461. Advised to replace upper and lower cams and add perma gum. Ordering cams and permagum. Parts none at upper marlboro 10+ at whirlpool.; ordrng 1 W10876198 (cam FC lower) and 1 WPW10248015 (cam FC upper) and 1 212643 (permagum sealer)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Harpers Ferry, WV 25425
Ricky E.
Job Details: 11/30/2022
customer stated that the unit was leaking from the underside of the unit. verified issue and fnd the unit leaking from the interior drain line at the sump assy... need parts...; ordrng 1 w1151233 (drain line) and 1 w11596052 (clip)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Washington, DC 20003
Shawn D.
Job Details: 11/30/2022
"opened system seemd full of froen. replaced compressor drier used coulers from v/s then vacumed unit down and filled and drier started leaking at the welds. went to van grabbed another drier and coupler instaled then vacumed unit down and filled to reocmended and got good pressure. unit is good; ordrng 2 WPW10143759 (UV DRIER SD V/S)s and 1 w10913906 (coupler SD V/S) and 1 w10890099 (coupler SD V/S) and 1 w10890115 (coupler SD V/S) and 2 W10891058 (coupler SD V/S)s and 2 w10890126 (coupler SD V/S)s, used 2 WPW10143759 (UV DRIER SD V/S), 1 w10913906 (coupler SD V/S), 1 w10890099 (coupler SD V/S), 1 w10890115 (coupler SD V/S), 2 W10891058 (coupler SD V/S), and 2 w10890126 (coupler SD V/S) from stock"
We serviced a
WHIRLPOOL DRYER
Model MED5630HC2
Near Newark, DE 19702
Frederick R.
Job Details: 11/30/2022
"CX complaint is loud squeaking noikse in dryer. Inspected/tested and found blower wheen loos and rollers worn out. Replaced motor, blower wheel and dryer repair kit from prior diagnosis. Retested unit after repair and it is now working properly. Job is ciomplete"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS247HS0
Near Alexandria, VA 22314
Lloyd B.
Job Details: 11/30/2022
Cx complained the units buttons do not work. Inspected the unit and found some of the buttons don't work and is coming apart. Unit needs new console; ordrng 1 W11337647 (console)
We serviced a
WHIRLPOOL COOKTOP
Model 89891
Near Newport News, VA 23608
Justin W.
Job Details: 11/30/2022
cx complaint unit is smoking during use. checked unit to find smoke is coming from unit having build up near elements from being used. advised cx to clean unit. called safety spoke to Donna retaped exhaust to downdraft using aluminum tape
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Harrisburg, PA 17112
Fred G.
Job Details: 11/30/2022
"cx complaint unit is making noise while running, inspected unit and entered diag and found fae2. cleared code and ran auto test and found unit is working as designed. all normal sounds were heard. loudest noise was the water hitting the metal door. ran a normal cycle and found unit is working as designed. informed cx to try to record sound with phone if and when it happens. as of now unit checks good."
We serviced a
WHIRLPOOL MICROWAVE
Model KMBP100ESS03
Near Oakton, VA 22124
Richard B.
Job Details: 11/30/2022
"CX Complant . Microwave not heating. Inspected unit and found inverter error code Changed inverter board and magnatron. Microwave heating as designed. Job compketed , RB"
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS2
Near Baltimore, MD 21229
Eric W.
Job Details: 11/30/2022
cx complaint was dishwasher throwing error code f7the error code was F7E2found f7e2 ran test cycle everything is working
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Chesapeake, VA 23321
Zachery R.
Job Details: 11/30/2022
"replaced control, lamp holder, and lamp, tested, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Virginia Beach, VA 23455
Austin D.
Job Details: 11/30/2022
came out to resolve the issue with the unit. disassembled as needed. repalced the sump and pump. tested operation. unit is good to go. no issues with pump and no leaks present. unit is running as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Montpelier, VA 23192
Eric F.
Job Details: 11/30/2022
Confirmed cx complaint unit making grinding noise after running for a few minutes. Found blower wheel making contact with housing after unit gets up to running temp. Ordering wheel and motor.; ordrng 1 WP697772 (blower wheel) and 1 W11364931 (motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Woodbridge, VA 22193
Robert W.
Job Details: 11/30/2022
CX Complaint is the unit stopped making ice again. Inspected unit and temp tested FC with FC set to 2Deg its testing at 4Deg in FC. RC is set to 33Deg and is testing 30Deg no error codes on IM ran harvest test and IM is harvesting toggled on water fill and unit didnt fill found fill tube frozen toggled on heater in test 19 for 60sec and toggled on fill nothing happend toggled on heater for another 60 sec and IM filled when toggled on. i found a cold draft freezing fill tube sealed with sealer and draft is gone. called techline and explained my findings and said that was perfect.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Arlington, VA 22205
David J.
Job Details: 11/30/2022
CX complaint refrigerator. Temperatures are too cold. After previous text visit he had found this unit need a new control and thermistor. Arrive today and checked temperatures and had 4° in the freezer and 30° in the refrigerator. Unplugged unit replace control removed back panel and refrigerator and found a short thermistor hanging from ceiling and the long for Mr. on panel. I do not know why a small one was installed. Removed birthday misters and tested in a glass of ice water and had 6.7 K ohms on both. Plugged in original long thermistor and replaced all back panel parts found that part of diffuser cover is defective and needs to be replaced and also going to order the proper thermistor for a return visit.; ordrng 1 W11256504 (Air diffuser cover) and 1 W11438736 (Air diffuser cover thermistor)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608EPA01
Near Midlothian, VA 23113
Joseph D.
Job Details: 11/30/2022
replaced 12 failed led moduled. unit now illuminating properly
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Rockville, MD 20850
Julian H.
Job Details: 11/30/2022
replaced parts & working
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Washington, DC 20024
Shawn D.
Job Details: 11/30/2022
replaced acu thermister and moisture harness and did find alot of lint around the moisture harness connection at the bars and could have been causing this issue. ran unit and is heating good. unit is good
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Ashburn, VA 20148
Daniel J.
Job Details: 11/30/2022
customer purchased unit on 11/10 had a sevice call through homedepot tech from there deemed it needed to be replaced checked outlet and connectins at control 120 vac from wallplate into rfi filter only geting 8.4 volts out of filter ordering filter and control inscase inbale to test control functions with out the 120 from filter customer wants unit replaced also due to time from work and having no unit to washa clothing while waiting on repairs to be made; ordrng 1 W11316771 (rfi filter 1) and 1 W11583890 (control)
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Stone Ridge, VA 20105
Ezra M.
Job Details: 11/30/2022
"no operation. new residence, found wire locking breaker to microwave in off position. removed wire, turned breaker on and tested unit. working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Gettysburg, PA 17325
Bernard M.
Job Details: 11/30/2022
Cx complaint the unit makes noise while dispensing water. When arrived dispensed water from door and could hear loud buzzing noise from inside unit. The inlet valve was buzzing. Removed covers and accessed the valve. Dispensed water again and the valve didn't make noise. The covers weren't placed on correctly. Placed covers and filter back together and dispensed more water and the valve no longer makes noise. Unit checks good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Charles Town, WV 25414
Ricky E.
Job Details: 11/30/2022
customer stated that the unit wasnt cooling. verified issue and fnd a faulty compressor and possable evap leak... need part... unit under 5 year sealed system warranty..; ordrng 1 WPW10507886 (compressor) and 1 W10843121 (filter dryer) and 1 WPW10487115 (condenser) and 1 W10836706 (evaporator) and 3 3callcount (3 call count)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Ashburn, VA 20147
Ken M.
Job Details: 11/30/2022
"Customer complaint is that the freezer LED is out and the unit is not dispensing water. Found 3VDc going to the freezer LED and the wiring to the LED is stripped back near the connector. Unit needs both LED assemblies and the dispenser harness. Dispenser tested and the unit dispenses ice, but not water. Do not hear the valve turning on. Checked for power to the valve and found the valve does have power. Water is leaking from the valve. Unit needs a new valve. Also found that the filter head is what is preventing water from dispenser. Unit needs a new filter head. Right door is not moving smoothly and has sunk down. Door needs new cams. 2 labor count.; ordrng 1 W10417930 (harness dispenser) and 1 WPW10515057 (light) and 1 WPW10515058 (light) and 1 W10862461 (housing) and 1 W11049959 (hinge-door) and 1 WP2182179 (cam-door) and 1 WPW10179146 (valve-inlt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Grasonville, MD 21638
Alexander W.
Job Details: 11/30/2022
Whirlpool did not approve pex per previous notes and new findings ordering parts associated with repair. Cannot reached due to SO parts; ordrng 1 W10813581 (Air tower) and 1 482395 (Liner repair kit) and 1 WPW10507886 (Compressor) and 1 W10143759 (Drier) and 1 W11506635 (Coupler) and 1 W10836706 (Evap (dont order)) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Frederick, MD 21704
Ricardo S.
Job Details: 11/30/2022
"Replaced part.. reset power, unit tested and step#12 works fine"
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EFS00
Near Fairfax Station, VA 22039
Robert W.
Job Details: 11/30/2022
CX Compaint is the unit isnt cooling in RC and FC is working properly and is making ice. Inspected unti and found unit RC evap is frosted over thermistor is misreading found Service pointer and unit software verison is out of date needs to be on 70.0 or higher version and control is on 60.0 S27311 code is covering parts and 2X labor . ordering evap cover and control; ordrng 1 W11332011 (Control) and 1 W10815734 (Evap cover) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Plain View, VA 23156
Lucas R.
Job Details: 11/30/2022
replaced valve leveled unit calibrated and tested unit working as designed
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Stevensville, MD 21666
Alexander W.
Job Details: 11/30/2022
"Installed part per previous diag tested unit, unit is now operating as designed job is complete."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Red Lion, PA 17356
Sal R.
Job Details: 11/30/2022
I was able to access and replace both parts. UNit completed a auto test and recalibration with out issues. Unit test good.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Ashburn, VA 20148
Daniel J.
Job Details: 11/30/2022
customer purchased unit on 11/10 had a sevice call through homedepot tech from there deemed it needed to be replaced checked outlet and connectins at control 120 vac from wallplate into rfi filter only geting 8.4 volts out of filter ordering filter and control inscase inbale to test control functions with out the 120 from filter customer wants unit replaced also due to time from work and having no unit to washa clothing while waiting on repairs to be made; ordrng 1 W11316771 (rfi filter 1) and 1 W11583890 (control)
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near New Castle, DE 19720
Andrew W.
Job Details: 11/30/2022
Cx complaint is unit not working at all. inspected and veriifed complaint. plugged unit in and got no response. removed cover form control and found roach infestation inside unit. this has shorted out the control. informed cx that the unit needs a new control and needs to be professionally exterminated before work can be done on it. ordering control but cx will have to reschedule after the unit has been de-bugged.; ordrng 1 W11170317 (control)