We serviced a
WHIRLPOOL DRYER
Model MED5500FW2
Near Ashburn, Virginia 20147
Ezra M.
Job Details:
12/02/2022
"installed belt and pulley, tested, sounds normal"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Bunker Hill, West Virginia 25413
Ken M.
Job Details:
12/02/2022
Ice maker and valve replaced. Unit leveled. Unit tested and is working properly. Old parts left with customer.
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ04
Near Hagerstown, Maryland 21740
Ken M.
Job Details:
12/02/2022
Door and fitting replaced. Ice maker tested and is running and filling properly. Old door left with customer.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Brogue, Pennsylvania 17309
Drew B.
Job Details:
12/02/2022
replaced all parts and no issues checks good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Selbyville, Delaware 19975
Michael E.
Job Details:
12/02/2022
Replaced UI as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Myrtle Beach, South Carolina
Jason T.
Job Details:
12/02/2022
"Tech called and spoke with tech line in reference to the unit, was advised the unit will disable the broil cycle when the door is left open to cook, this is a Safety design per tech line, spoke with Chris to document. Also called and spoke with the cx to advise that the broil is working as designed when the door is closed, when left open the flame will shut off, cx agreed."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Virginia Beach, Virginia 23453
Anthony D.
Job Details:
12/02/2022
replaced all parts calibrated tested unit is working as designed
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Camp Hill, Pennsylvania 17011
Fred G.
Job Details:
12/02/2022
cx complaint unit is putting off a gas smell when lighting oven. inspected unit and first turned bake on and found gas came on and then unit sparked and lite the bake burner. I also checked the broil and found it called for gas and then it lite. all odors the unit is putting off is normal. unit is working as designed. unit checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Arlington, Virginia 22205
David J.
Job Details:
12/02/2022
CX complaint LEDs are dim in refrigerator. Also pantry UI is not working and freezer drawer is defective and will not piece together after previous visit. Found what unit needed arrive today and replaced pantry UI along with user interface in pantry. Found that the freezer LED was out and the top left LED and refrigerator is out replace both LEDs. Pantry you are in our house power and works correctly along with all the lights are lit in the unit unit is not working as intended. Job complete
We serviced a
WHIRLPOOL FREEZER
Model ASI2175GRS07
Near Glen Burnie, Maryland 21061
Alexander D.
Job Details:
12/02/2022
"replaced control, tested unit. advised cx to monitor and call back if issues persist"
We serviced a
WHIRLPOOL WASHER
Model MHW6630HC3
Near Lusby, Maryland 20657
Shane B.
Job Details:
12/02/2022
installed bellows and tested unit for cx. unit compeleted cycle with no issues. no error codes were saved before or after service cycle. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Westminster, Maryland 21158
Brian R.
Job Details:
12/02/2022
cx complaint is FF light is half out. tested and checked over unit and replaced light. unit now checks. job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE704DSS0
Near Alexandria, Virginia 22301
Lloyd B.
Job Details:
12/02/2022
Cx complained the unit did not finish a cycle. I left the vent fan unplugged and the cx has been using it succesfully. Installed new control and vent fan assy and ran through diagnostics. Job complete
We serviced a
IKEA REFRIGERATOR
Model IRT134FDW00
Near Columbia, Maryland 21044
Eric W.
Job Details:
12/02/2022
"cx complaint not cooling are the lights turning confrim the complaint pulled unit out unit had some r134 inside of it, replaced drier with uv dye drier vacum out the remaning r134 in unit and filled unit with 4.09oz of r134 plugged unit in and everything started to cool just fine"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Fredericksburg, Virginia 22401
Tanner B.
Job Details:
12/02/2022
"Installed new heater, tested unit. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED49STBW
Near Leesburg, Virginia 20175
Ezra M.
Job Details:
12/02/2022
"not drying properly. found blower wheel disconnected from motor shaft, reconnected, tested, working properly.also advised cust to have vents cleaned."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Williamsburg, Virginia 23188
Lucas R.
Job Details:
12/02/2022
"cx complaint fost in fc, not cooling properly, checked unit found fc temp at -5, rc at 37, found excessive frost buildup in fc, gap between gasket and cabinet, heated gasket, leveled unit for proper door closure, set controls top read set points, advised cx not to monitor air temp in fc, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Dover, Delaware 19901
Andrew W.
Job Details:
12/02/2022
"Per prior tech's diagnosis, replaced inlet valve and tested unit and checked for leaks. unit is working as designed and no leaks detected. job complete. per prior tech notes, cx is paid in full"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Silver Spring, Maryland 20902
Roberto I.
Job Details:
12/01/2022
"CX complaint no wash, upper rack broken. Ran test mode, found 4-3 and 7-1 errors. The wash notor didn't run. Confirmed 120V supplied by the control to the rmotor. Confirmed broken adjuster on upper rack. Ordering sump/motor assy W11087376 and adjuster kit W10712395. Return visit 12/12/22; ordrng 1 W11087376 (sump/motor assy) and 1 W10712395 (adjuster kit)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Alexandria, Virginia 22312
Eric W.
Job Details:
12/01/2022
"cx complaint was fruit/meat storage freezing up- ice build up causing issues, like no ice-not cooling comfirm complaint seen ice on the ice box adaper which in melting and causing water to build up under crisper drawer unit needs new adaptor and gaskets; ordrng 1 WPW10320706 (gasket) and 1 WPW10280988 (gasket) and 1 W11126056 (adaper)"
We serviced a
KITCHENAID ICE MAKER
Model Kuis18nnts3
Near Huntingtown, Maryland 20639
David J.
Job Details:
12/01/2022
"CX complaint after performing clean cycle unit stopped working correctly. Arrived today and unit was powered on. There was ice on the plate but small ships of ice and water in the ice bin. Circulation pump was working correctly and running water over the plate, but could not get the drain pump to drain water out of bin tried forcing a drain but would not work. Unit needs both Yvette thermistor and Ben thermistor as well as a drain pump. Quoted CX for repair and he will let us know within 30 days. CX paid 120 for service call.; ordrng 1 W11566407 (Res drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV02
Near Chesapeake, Virginia 23322
Branden R.
Job Details:
12/01/2022
cx complaint aig con ci for same issue. im making noises checked unit found during test 3 evap fan in freezer makes a loud pulsating sound while testing disassembled and found bad evap motor order both evap motors and controls just in case .; ordrng 1 W11452196 (evap motor) and 1 WP67006337 (fan blade) and 1 W10843055 (control) and 1 W10830278 (control) and 1 W11087438 (fridge evap motor)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Sterling, Virginia 20164
Jason A.
Job Details:
12/01/2022
CX complaint WASHER doesnt go into hi spin on some cycles. No error code. Manual component test motor components & tub agitate & spin. Blew thru pressure hose & no blockage or leaks > JJ; ordrng 1 W11513246 (Control (item13) FBO)
We serviced a
JENN-AIR MICROWAVE
Model jmd2124ws
Near Galena, Maryland 21635
Alexander W.
Job Details:
12/01/2022
Cx stated unit runs for a few seconds then reboots itself inspected tested and verified cx complaint pulled unit out and inspected ; ordrng 1 W10825099 (Cut off) and 1 W10278024 (Switch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Crofton, Maryland 21114
Alexander D.
Job Details:
12/01/2022
"cx complaint unit not washing well, not dissolving detergent and makes high pitched noise intermittently. inspected unit and verified complaint. ran diagnostics and only have f5e1 error stored. ran test cycle and dispenser is opening and wash motor is running but not enough water coming in. waters not even above the filter screen. water supply is good but shutoff valve not closing all the way. ordering valve and advised cx to have plumber replace shutoff valve so we can replace valve without water running out of hose the whole time, cx understands. valve in stock @tribles. scheduled return visit for 12/13; ordrng 1 W11175771 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Winchester, Virginia 22602
Ezra M.
Job Details:
12/01/2022
"right rc door gasket failed, ordering door gasket. ; ordrng 1 W10830274 (gasket-fip)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Hagerstown, Maryland 21740
Ken M.
Job Details:
12/01/2022
"Customer complaint is that the strike broke trying to close the lid. Latch is not properly set to accept the strike, which caused the strike to fail. Ordering latch and strike.; ordrng 1 W11457841 (strike) and 1 W11394572 (latch) and 1 look (look)"
We serviced a
WHIRLPOOL DRYER
Model WED95HEXW0
Near Lancaster, Pennsylvania 17601
Justin L.
Job Details:
12/01/2022
Cx complaint unit squealing. Was able to access unit and found that the idler was seizing causing the belt to fray and the rollers were worn. Ordering parts for repair and setting return for Fri 12/9/22; ordrng 1 W10837240 (idler) and 1 4392067 (kit)
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Lancaster, Pennsylvania 17603
Justin L.
Job Details:
12/01/2022
Cx complaint outer glass shattered and knobs not lining up. Was able to access unit and found outer glass had shattered and the valve stems on the regulator were sticking and bending when trying to use cooktop. Contacted safety SR#7735132656 who gave Parts and Labor Auth#W153VE1WPL1. Ordering parts needed for repair and once in office will need to set return. Informed cx not to use oven until repair; ordrng 1 W11176456 (outer door) and 1 W11178521 (nameplate) and 1 W10538763 (manifold) and 1 WPW10339442 (knob) and 1 WPW10515454 (center burner head) and 1 WPW10183369 (center cap) and 1 W10856866 (socket) and 1 W10888179 (bulb) and 1 W11105139 (glass bracket) and 1 W11389703 (bracket)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HW0
Near Leesburg, Virginia 20175
Ricky E.
Job Details:
12/01/2022
"customer stated that the unit was overjeating and giving an error of 6-1. verified issue and fnd falty broil relay at the control. when anything is chosen on the ui, the broil element will turn on.. need part...; ordrng 1 W11317859 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Virginia Beach, Virginia 23456
Austin D.
Job Details:
12/01/2022
"sr 7735172525 cx complaint the ice is forming underneath the bin. checked the seals and all seals seem to be good to go. water must be coming from the ice maker section since where the water is located. therefore, ordering a new ice maker and water valve to resovle the issue. will return once the parts come in. if issue persists after this repair techline says we will need to replace the fridge left door.; ordrng 1 W11482383 (dual valve) and 1 W11087201 (heater) and 1 WPW10553630 (heater cover) and 1 W11579560 (ice maker)"
We serviced a
WHIRLPOOL RANGE
Model WEE730H0DS0
Near Bear, Delaware 19701
Michael E.
Job Details:
12/01/2022
"CX complaint: F8E0 error code. Tested and verified complaint. Cooling fan at 104.8 olms. 5vdc from control to hall sensor. Control board has been replaced twice to address this same issue. Ordering cooling fan assembly. CX paid for service, part, S&H. CX will owe 110.00 for labor upon return visit. Cannot reschedule due to NW part; ordrng 1 W11107275 (fan-blwr)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Bethesda, Maryland 20815
Samuel R.
Job Details:
12/01/2022
cx complaint unit is not dispensing water.inspected unit and could confirm cx complaint.tested unit with no filter and still got no water.ran service test 46 and got no water.checked door harness for unit and narness is good.checked water valve and found dual valve to be bad.will also replace inlet valve aswell its humming loud to but letting water through.unit will need both water valve W11512399 2 tribles WPW10341320 36 tribles ; ordrng 1 WPW10341320 (dual valve) and 1 W11512399 (inlet valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Glenelg, Maryland 21737
Robert L.
Job Details:
12/01/2022
"cx complaint leaking from hosuing , found slow leak from filter housing behind filter connectio, found corrosion once removed, replaced housing from pre-id, tested all ops ok, collected $309 visa cx paid in full......... while removing old housing i accidently broke tab to bracket (see pic), ordering bracket no charge; ordrng 1 WP67001668 (plate- filter) and 1 look (look)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Chantilly, Virginia 20152
Richard B.
Job Details:
12/01/2022
"CX complant. Door falls down .Inspected unit and found door falls down if not supported,.Heater has stainless steel gromets indicating unit has updated heater . Unit will need left and right hinges. Advised CX until hinges are replaced door should be supported if opening and closing . Further work needed .Not in stock RB; ordrng 1 W11573703 (hunge left) and 1 W11573702 (hinge right)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Chantilly, Virginia 20152
Daniel J.
Job Details:
12/01/2022
unit not producing ice test 46 e5 error test 56 passed test 36 fan motor stayed the same test 57 passed thermistor and heater test 01 passed no blockage on evap ordering fan ice maker and valve ran filll test no water enter; ordrng 1 W10846539 (fan) and 1 W11482383 (dual valve) and 1 W11579560 (icemaker) and 1 W11087201 (heater)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Midlothian, Virginia 23112
John P.
Job Details:
12/01/2022
"CX complaint unit not working checked unit found bad wash motor.F9e1 f7e1, ; ordrng 1 W11416362 (Sump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO48QMB01
Near Edgewater, Maryland 21037
Shane B.
Job Details:
12/01/2022
cx complaint is the unit not cooling. cx said another company worked on unit and said it has a SS leak. when i arrived unit was running. temp in FC was 41. compressor is running but buzzing a lot and is very hot. condensor fan is not running. compressor pulling 1.2amps. condensor fan only gettingn 7vac. control board in top of unti is beeping. 2 short beeps then a puase then it repeats. evap has only a small amount of frost at top. evap fan is not running. it turns half a rotation then stops then moves a little bit again. with evap fan unplugged condensor fan starts running. i called techline they advised replacing evap fan and control board with kit from service pointer. SR#7735172247. cx paid in full for repair. schedule when parts are avaiable. techline advised leaving unit powered off.; ordrng 1 W10818296 (control kit) and 1 W10822580 (evap fan motor)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Glen Allen, Virginia 23060
Joseph D.
Job Details:
12/01/2022
"cx complaint unit making noise, confirmed complaint, found loose belt squeeling and interfering with water level, replaced and unit working properly; ordrng 1 W11239857 (belt DJ), used 1 W11239857 (dj truck stock LOOK belt) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRB322DMBW03
Near ,
Chris B.
Job Details:
12/01/2022
leon sr#7735172056 stated unit is fully fuctional at the moment and jazz boards can be sparatic to replace jazz board ; ordrng 1 W11524469 (control)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS00
Near McLean, Virginia 22101
Emmanuel R.
Job Details:
12/01/2022
"Cs door arent sealing properly, confirmed complaint. I found all 3 door gaskets are torn and in bad shape. LH,RH rc doors and fc door . Icicles and frost building up. Also the icemaker is not making ice. Customer would like to replace all the gaskets and icemaker. Collected payment in full.; ordrng 2 8201809 (gasket-fip)s and 1 2309216 (gasket-fip) and 1 WPW10277450 (icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Alexandria, Virginia 22315
Lloyd B.
Job Details:
12/01/2022
Cx complained the unit did not dispense ice. Inspected the unit and found the auger motor coupler teeth are broken. Unit needs new auger motor coupler; ordrng 1 WP2220458 (auger motor coupler)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Richmond, Virginia 23233
Jerod R.
Job Details:
12/01/2022
new tub was twisted reoreded; ordrng 1 w11409866 (tub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Sterling, Virginia 20164
Jason A.
Job Details:
12/01/2022
CX complaint FRIDGE doesnt dispense water. Found tank has a cut. See SDpics. RC door switch sticks. Parts in stock > JJ; ordrng 1 W11384469 (RC door sw item4) and 1 W11566768 (reservoir)
We serviced a
MAYTAG WASHER
Model MVWB965HWO
Near Chesapeake, Virginia 23322
Branden R.
Job Details:
12/01/2022
"cx complaint aig washer not filling up with water checked unit and found no errors stored to unit , checked unit and found oil coming from gearcase , ordering all parts for gearcase repair , also found control no sensing pressure switch while filling . ordering control and gearcase for proper repair; ordrng 1 W11246700 (control) and 1 W11393684 (gearcase) and 1 W11550891 (agitator) and 1 W10734521 (splutch) and 1 W10754158 (motor) and 1 W10754448 (clutch)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Hanover, Maryland 21076
Dustin F.
Job Details:
12/01/2022
"CX complaint: no water flow dishes not cleaningInspected unit, confirmed Complaint, found F8E1 code and F8E6 code for flow sensor fail. Spoke to MM to confirm, ordering Water inlet valve and extra nut, setting Water valve for return.; ordrng 1 LOOK (LOOK) and 1 W11535094 (Water Inlet Valve) and 1 W11535081 (WAter Inlet Valve Nut)"
We serviced a
WHIRLPOOL COOKTOP
Model WFE525S0JZ1
Near Chesapeake, Virginia 23322
Branden R.
Job Details:
12/01/2022
cx complaint cooktop uneven on frame.. checked unit and found warped cook top causing pots to sit uneven and unable to screw down cooktop . tryed to uninstall and seat cooktop properly . was unable to properly install cooktop being it was warped ordering new top for proper repair to be done .; ordrng 1 W11175876 (cooktop)
We serviced a
JENN-AIR OVEN
Model JJW3830IL01
Near Arlington, Virginia 22203
Eric W.
Job Details:
12/01/2022
cx complaint is ja oven shuts of mid cycle comfirmed the cx complaint we found f6e0 for lost order ui and appliance manger; ordrng 1 W11449114 (ui) and 2 W11448961 (appliance manager)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW01
Near Montclair, Virginia 22025
Carl R.
Job Details:
12/01/2022
"Cx complaint is, ICE MAKER IS NOT WORKING. Checked unit and seen ice was in the ice maker molding. Ice never fully formed for ice maker to put ice in the bin. Ice maker ice is working properly, and the freezer is not reaching prowr temperature. Cx has digital thermometer reading 28 degrees. I used my thermocouple and got 32 in the refrigerator. Talked to DS about the situation. He recommended drain and fill. Coupler and drier. Ordering coupler876764, drierWPW10143759; ordrng 1 876764 (Coupler) and 1 WPW10143759 (Drier)"
We serviced a
WHIRLPOOL ICE MAKER
Model wrb322dmbm00
Near Aberdeen, Maryland 21001
Neil H.
Job Details:
12/01/2022
cx complaint ice maker will work than go days and weeks before making more while here ice maker started new ice maker needed $339.27 collected paid in full; ordrng 1 W10884390 (icemaker)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Alexandria, Virginia 22308
Lloyd B.
Job Details:
12/01/2022
"Cx complained the units timer was wonky. Inspected the unit and found when trying to select a setting, it jumps counter clockwise. Unit needs new timer. Explained to cx if the new one does it then thats just the nature of the beast; ordrng 1 W11566735 (timer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Laurel, Maryland 20707
Israel R.
Job Details:
12/01/2022
"Customer complaint unit is leaking from the dispenser, The freezer started getting warm and is making a buzzzing noise. I tested the unit and the freezer was reading -5 and still going down the refrigerator was about 40 on the top of the unit and lower part was colder about 34 and in the drawer about 34 unit is cooling for me today. I ran test for and the three way vavle is louder thatn normal and i can hear the vavle moving position and stops the compressor turns on and sounds like is sqeezing gas or something then stops. When i ran compressor test the compressor is quite and is working fine on low speed. When on high speed the compressor is very loud and humming and it keeps getting louder and louder. Something is going on with the seal system compressor starting to fail threeway vavle m; ordrng 1 W11578205 (Compressor) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (coupler) and 1 W11109499 (drier-tube) and 1 W11504445 (Coupler) and 1 W11506623 (coupler) and 1 W11575003 (3 way valve) and 2 W11506625 (coupler)s and 1 W11504445 (coupler) and 1 lookm (look)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Chantilly, Virginia 20151
Demonte S.
Job Details:
12/01/2022
"Installed the Harnesses & Console. Tested the unit. Unit is working as Designed. Installed the Harnesses & User Interface. No keys are working on the User Interface. F6E2 = Communication Error. Called Whirlpool Techline Ref # 7735175889. Whirlpool is saying to order the User Interface, Main Control Board & Lower Harness. ; ordrng 1 W11550159 (HARNS-WIRE) and 1 W11322903 (Whirlpool Washer Control Board) and 1 W11319991 (Whirlpool Washer Control Panel)"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Little River, South Carolina 29566
Jason T.
Job Details:
12/01/2022
"Cx complaint, not washing clothes properly, wet clothes at the end of the cycle, control fault. Advised cx control on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11550649 (control)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Clinton, Maryland 20735
Robert A.
Job Details:
12/01/2022
Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. The start button is not responding at all. I entered test mode and it just continually flashes 'f6e2'. I cycled power and it did the same thing. I enter test mode and checked the interface test and most buttons did not respond. The unit needs a new control and UI panel. I quoted the cx for the repair and collected the service call by CC.; ordrng 1 W11324037 (control panel 163.35) and 1 W11322905 (control board 222.14)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Frederick, Maryland 21702
Justin S.
Job Details:
12/01/2022
cx says the last few weeks the refrigewrator has been at 42f but today its reading 32f. also the unit usually drops only a batch of ice a day. the unit is set to 37f in the refrigerator and 0f in the freezer. actual temps when i arrived are 36f and -2f. no frost build up on either evaporator cover but i can see the evaporator frosted normally. the door gaskets are sealing good. evaporator fans are blowing good in test 3. test 7 still set to 2. test 36 i can feel air movement. test 56 getting an e5(thermistor) test 38 and i dont hear the element melting any ice. the unit needs the ice maker and the freezer evaporator fan; ordrng 1 W11579560 (ice maker) and 1 W11452196 (fan)
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DBL5
Near Elkton, Maryland 21921
Alexander W.
Job Details:
12/01/2022
Cx stated unit not washing inspected tested and verified cx complaint found f4E3 error code inspected harness harness is in tact and motor is getting 120VAC washer motor reading OL ordering sump assembly cannot reached due to SO part. ; ordrng 1 W11085683 (Sump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Laurel, Maryland 20708
Israel R.
Job Details:
12/01/2022
"Customer complaint unit is not cooling, I found the refrigerators off i plugged it in and the compressor starts and hums then shuts off the unit has a locked compressor. Unit needs compressor, couplers and process stud.; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (coupler) and 1 W11506619 (Coupler) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Virginia Beach, Virginia 23464
Zachery R.
Job Details:
12/01/2022
"cx complaint unit leaking from left side, checked unit, ran heavy cycle, unit started leaking about midway through. checked wax vent fan and dispenser, both are good, come to find leak coming from gaskets, ordering both gaskets to complete repair.; ordrng 1 W11483553 (gasket) and 1 W11414078 (seal)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Crofton, Maryland 21114
Dustin F.
Job Details:
12/01/2022
"Cx complaint: Freezer Light Not WorkingInspected unit, confirmed voltage to lightbulb, also confirmed Door switch functionallity and voltage going to door switch. Found Light Bulb Defective. Ordering Replacment BULB W11518235; ordrng 1 W11518235 (Light Bulb) and 1 LOOK (LOOK) and 1 LOOK (LOOK) and 1 LOOK (LOOK)"
We serviced a
KITCHENAID FREEZER
Model KRFF300ESS01
Near North Bethesda, Maryland 20852
Roberto I.
Job Details:
12/01/2022
"Replaced parts, and also used a clamp (w488878) from v/s. Cycled icemaker, it filled ok and didn't leak.; ordrng 1 w488878 (clamp (RI van stock)), used 1 w488878 (clamp) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Crofton, Maryland 21114
Dustin F.
Job Details:
12/01/2022
"CX complaint: Middle Rack was broke and couldnt go back inInspected unit, found the adjuster had come loose off the rack, Readjusted the adjuster since there was no damage. tested unit, unit working as intended.; ordrng 1 Look (Look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS02
Near Kensington, Maryland 20895
Roberto I.
Job Details:
12/01/2022
"CX complaint icemaker rarely makes ice.Ran test 120, the icemaker cycled very noisy and got stuck on 02. Removed part, found it broken. Fill tube heater ok. Ordering icemaker W11557000. Cx paid in full ($406.28 with check # 4661); ordrng 1 W11557000 (icemaker)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Aberdeen, Maryland 21001
Neil H.
Job Details:
12/01/2022
"CX COMPLAINT THE WASHER TEARING CLOTHES SEEN BASKET RUSTING AND ROUGH SPOTS ON SPIN BASKET; ordrng 1 W10554251 (spin basket) and 1 WP21366 (nut-spaner) and 1 WP389140 (Whirlpool Washer Drive Block) and 1 285565 (agitator assy,comp)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Silver Spring, Maryland 20906
Julian H.
Job Details:
12/01/2022
CX complaint about unit having an issue with dispenser when trying to get ice will get water thru dispenser only happens randomly was able to confirmed issue tested pads on test 9 responding to test remove ui & confirmed connections siting all the way tight problem with ui & pads also CX states that water pressure is low confirmed took filter out 7 pressure is back ordering filter head CX will have a filter by the time we replace parts; ordrng 1 W11089931 (ui) and 2 WPW10346924 (pad)s and 1 W11194438 (housing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Kensington, Maryland 20895
Andrew H.
Job Details:
12/01/2022
"Cx complaint is unit still has frost build up on top middle of door and top front middle of freezer cabinet after door replacement. Called WP TL, after speaking with representative and sending detailed photos of unit, representative recommeded another door replacement. Representative stated if third door does not reconcile issues, unit will need to be replaced. Inspected new freezer door, discovered plastic washer/spacer on bottom of hinge was no longer present, causing metal to metal contact between freezer door and bottom hinge. Installed new washer from loose spares in van. FC door (W10803965) is temporarily out of stock, will contact cx to schedule replacement when door is available.7734376151; ordrng 1 W10803965 (FC door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Silver Spring, Maryland 20906
Andrew H.
Job Details:
12/01/2022
"Cx complaint unit is not making ice. Inspected FC, measured cabinet temp at 0 degrees F, forced harvest cycle, ice maker dumped full tray with full size cubes, noticed poor water flow from fill tube at beginning of cycle, checked water dispenser, also exhibiting poor flow. Checked water line, line is connected with piercing valve, this is likely cause of poor flow. Based on full tray upon arrival, determined issues are caused by bad ice maker. Ordering ice maker (W11546935), scheduled return job for Monday 12/12/22; ordrng 1 W11546935 (Ice maker)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Silver Spring, Maryland 20906
Julian H.
Job Details:
12/01/2022
CX complaint about unit not washing put unit on test mode error F4E3 motor not running let auto testrun confirmed water on unit also motor receiving 120vac but not running need sump/motor scheduke with office for tomorrow; ordrng 1 W11025157 (pump&motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Norfolk, Virginia 23503
Carl A.
Job Details:
12/01/2022
"cx complaint of unit making loud noise when ice maker fills,checked unit unit to fin noise coming from water vavle when it fills the vavles is internaly failing ordering parts needed for repairs; ordrng 1 W11548540 ( ICEMAKER) and 1 W11548535 ( VALVE)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Williamsburg, Virginia 23188
Lucas R.
Job Details:
12/01/2022
"cx complaint unit leaking, inspected all water lines, found no evidence of breaks in lines, found crack in drain pan, and calcium deposits in machine compartment, power cord crushed, and no water supply in store to test further.; ordrng 1 WPW10655368 (pan-drip) and 1 W11563716 (harness)"
We serviced a
MAYTAG DRYER
Model MED6630HW0
Near Chevy Chase, Maryland 20815
Samuel R.
Job Details:
12/01/2022
"cx complaint unit is loud.inspected unit and could comfirm.found unit to be squeeking from bad rollers.also found blower wheel to be making a tapping sound.upon further isnpection found unit dor assembly to be faulty and cause unit to properly close.cause door to scrape paint off cabinet.unit will need blower wheel, dryer repair kit and door assembly.will get touch up piant to prevent unit rusting on scrape marks 4392067 100 tribles 72017 49 tribles W11465962 special order; ordrng 1 W11465962 (door assembly) and 1 4392067 (dryer repair kit) and 1 72017 (paint) and 1 2ndtech (2nd tech)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Stafford, Virginia 22554
Tanner B.
Job Details:
12/01/2022
"Installed new drive motor, splutch and belt. recalibrated unit and ran diag.. unit still wobbling and making noise, needs new gearcase.; ordrng 1 W11449840 (gearcase) and 1 2ct (2ct) and 1 look (look)"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near Kensington, Maryland 20895
Roberto I.
Job Details:
12/01/2022
Cx complaint frost build up on evap cover. Confirmed light overfrost on evap
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Norfolk, Virginia 23503
Carl A.
Job Details:
12/01/2022
"cx complaint of unit not working,checked unit to find error code F4E3,F7E1,found sump and motor to have failed,installed pre id part and found there to be a defect in the seal reordering sump and motor; ordrng 1 W11025157 (Dishwasher Pump & Motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM4
Near Virginia Beach, Virginia 23452
Austin D.
Job Details:
12/01/2022
cx complaint the top rack is not staying in place. checked the unit and found that the top rack parts are worn out to the point where the rack will not stay in place. ordering all rack parts needed to resolve the issue.; ordrng 4 WPW10350401 (adjsuters/wheels)s and 2 WPW10195623 (track)s and 2 WPW10195622 (stop clip)s and 2 WPW10505751 (wheel tub)s and 1 WPW10491331 (spray arm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Richmond, Virginia 23236
Chris B.
Job Details:
12/01/2022
cx comp unit will freeze food in rc insp unit conf cx comp found rc at 29 degrees apon arrival and unit set to 3 degrees in fc and 39 in rc found therm in range and unit is working evap has good frost pattern other than looking like soemthing had happened prevoisly due to ice ball in top right corner thawed ice ball unit will UI W11542754; ordrng 1 W11542754 (UI)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Mount Airy, Maryland 21771
Brian R.
Job Details:
12/01/2022
found codes after turning power back on of F2E1 UI Stuck Key FAE2 Vent fsan electric problem. unit has 120 at box as well as control; ran a auto test on unit then started a normal cycle to let unit fill and drain. unit ran through modes. units colsle cover is pealing up as well. per codes and running issues i will order parts needed. as soon as parts are in office will schedule.; ordrng 1 W11410063 (Control Re order) and 1 W11414079 (UI Housing) and 1 W11413965 (Panel) and 1 W11414073 (Vent Fan Re order)
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MFZ00
Near Upper Marlboro, Maryland 20772
Robert A.
Job Details:
12/01/2022
"Cx complaint that the unit is freezing food in the upper area of the RC and the IM is not working. I inspected the unit to confirm the complaint. I found the RC is set to 37degrees, the temp reading is 36degrees. I tested the damper in test 3, it opened and closed well and the airflow was good. I ran test 43 for the IM and it gave a 23 code. I checked the harness at the bottom of the FC door. The harness is damaged and needs to be replaced. The unit will need a new FC door to resolve the issue. I'm ordering the part for the return visit. I collected the service call fee by CC.; ordrng 1 LW10839911 (FC door 707.23)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ7
Near Fort Washington, Maryland 20744
Robert A.
Job Details:
12/01/2022
"I installed the ordered parts and tested the unit for the cx. The bulb has now blown, I replaced the bulb and tested the unit for the cx. The unit is working as designed.; ordrng 1 8206232A (bulb_ VS RA), used 1 8206232A (bulb_ VS RA) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Newark, Delaware 19713
Andrew W.
Job Details:
12/01/2022
"Cx complaint is washer will not spin. inspected and verified complaint. tried to spin the tub by hand and had a lot of resistance. checked for error codes and found F7E1 basket speed fault, F0E5 off balance load detected, and F0E2 oversuds condition errors. everything looked fine under the unit so went to take the inner tub out to see what could be causing the resistance and the inner tub split in two. the drive hub was removed and went to lift the tub out and the base stayed but the top and side of the tub came off, documented with pics. ordering inner basket, drive hub, splutch, and gearcase just in case the defective basket caused damage to it. returning with the actuator just in case since a test cycle was not done in this condition. cx will call when OS part arrives to reschedule.; ordrng 1 W10752719 (basket) and 1 W10528947 (drive hub kit) and 1 W11454734 (gear case) and 1 W10721967 (splutch)"
We serviced a
WHIRLPOOL DRYER
Model WGD7120HC1
Near Middletown, Delaware 19709
Michael E.
Job Details:
12/01/2022
Fascia is not on my van and CX did not recieve in mail.; ordrng 1 W11419059 (Fascia)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Ettrick, Virginia 23834
Chris B.
Job Details:
12/01/2022
cx comp unit states f7e1 insp unit conf cx comp found f7e1 stored found when in agiate and when in spin mode unit will not move can hear motor trying but no starting unit will need cap W11395618; ordrng 2 W11395618 (cap)s
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Fairfax, Virginia 22033
Demonte S.
Job Details:
12/01/2022
Console is cracked / Defective. Reordering Console. ( Any questions please check Sd Pictures.) ; ordrng 1 W11622490 (CONSOLE)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Elkton, Maryland 21921
Alexander W.
Job Details:
12/01/2022
Cx stated unit not spinning out clothes inspected tested and verified cx complaint found slider defective and stator defective cannot resched at this time due to SO part. ; ordrng 1 W10915700 (Stator)
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Ashland, Virginia 23005
Thomas B.
Job Details:
12/01/2022
Cx complaint unit is not working properly inspected unit found error F24 pressure sensor overfill. Verfied nothing in drain pump comes on and door locks without issue. Checked for debris in line all checks good needs pressure sensor. Tried to call and collect on this cx and it went to a international directory person who didn't know what I was talking about called office for guidance was told to move on until a service call can be collected or the 271.05 for the repair Do Not Order Parts until paid ; ordrng 1 W11044866 (switch-wl)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Woodbridge, Virginia 22192
Carl R.
Job Details:
12/01/2022
"Cx complain is, Lid Not Latching - Top Load Washer. Cx is saying that the lid lock is not functioning properly. Inspection the unit for codes and found no fault codes. Put unit in quick wash and unit did nothing. Unit went to done. Looked underneath the washer and seen water type substance. See in pics. Ordering capacitor W11395618, gear caseW11449840, splutch W10721967, beltWPW10006384, actuator W11481722, wash plate W10902814, bolt W10752187.; ordrng 1 W11449840 (Gear case) and 1 W10721967 (Splutch) and 1 WPW10006384 (Belt) and 1 W11395618 (Capacitor) and 1 W11481722 (Actuator) and 1 W10902814 (Wash plate) and 1 W10752187 (Bolt)"
We serviced a
WHIRLPOOL RANGE
Model RF374PXDW0
Near Bealeton, Virginia 22712
Robert W.
Job Details:
12/01/2022
"CX Complaint of heat coming out of oven. Inspected unit and found the oven door gasket is warn and is allowing are to bleed out bake and broil are working range is an older unit normal ware for the age. Called safety and doc issue, SR#7735117055 quoted cx on repair.; ordrng 1 3169251 (Door gasket)"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Elkton, Maryland 21921
Alexander W.
Job Details:
12/01/2022
Cx stated strange noise coming from dryer inspected tested and verified cx complaint found back left drum support defective ordering two drum supports just in case. Cannot reached due to SO part.; ordrng 2 WPW10314173 (Drum support)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Portsmouth, Virginia 23707
Zachery R.
Job Details:
12/01/2022
"cx complaint no ice, checked unit, come to find defective filter cover, tested icemaker, icemaker is working as designed. ordering filter cover to complete repair.; ordrng 1 WP67006331 (cover-filt)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Richmond, Virginia 23233
Jerod R.
Job Details:
12/01/2022
"tested unit foun unit had f7-e1 twice and f9-e1, unit also falls under the sp S17304, ordered needed parts to correct issue, unit was under warranty at time of sch. due to costco 2 year warranty; ordrng 1 W11416362 (sump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC36QMS02
Near Midlothian, Virginia 23113
Jerod R.
Job Details:
12/01/2022
"tested unit unti has bad controls , tested unit power being cut and returns every 20 sec , ordered new control; ordrng 1 W10818296 (cntrl-elec) and 1 WP2259350 (cntrl-elec)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Bealeton, Virginia 22712
Robert W.
Job Details:
12/01/2022
Cx Complaint is the unit isnt starting. Inspected unit and found the door switch has failed keeping unit from staring up bye pass switchg and unit still not starting found thermal fuse failed.; ordrng 1 WP3392519 (Thermal fuse) and 1 WPW10237959 (Door switch)
We serviced a
WHIRLPOOL DRYER
Model WED92HEFW1
Near Arlington, Virginia 22207
Emmanuel R.
Job Details:
12/01/2022
"Cs unit is making a loud noise when he turns it on, confirmed complaint. Found the the rollers wheels are at fault.Replaced all 4 roller wheels and tested unit. Unit is now working properly. Collected $291.64. I used 2 of the pre-id roll wheels from po.#637138 and two roller wheels from van stock.; ordrng 1 looklook (I used 2 roller wheels from po#637138 that was a no show.), used 4 WPW10314173 (roller wheels) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Washington, District of Columbia 20016
Samuel R.
Job Details:
12/01/2022
cx complaint unit is not cooling.inspected unit and could confirm cx complaint.checked unit and found compressor not to be coming.starter is working properly.unit will need a new compressor.W11547313 special order W11504431 59 tribles W11504416 15 tribles W11506621 56 tribles W11506635 100 tribles; ordrng 1 W11547313 (compressor) and 1 W11504416 (coupler) and 1 W11504431 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (coupler)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Springfield, Virginia 22153
Carl R.
Job Details:
12/01/2022
"Cx complaint is, Not Cooling - Refrigerator Section - Refrigerator. Found frost on the freezer back wall and ordering right door gasket due to torn gasket and thermistor improperly reading. Ordering gasket and fan motor with harness ; ordrng 1 W10846057 (Gasket) and 1 W11249952 (Fan motor with harness)"
We serviced a
AMANA WASHER
Model WTW5100HC2
Near New Castle, Delaware 19720
Andrew W.
Job Details:
12/01/2022
"Cx complaint is unit has motor related error code. inspected and verified complaint. checked unit for error codes and found F6E1 UI not communicating with the ACU, F7E1 tachometer missing, F3E3 inlet water temp fault errors. tested unit and unit advanced to agitate and spin portion of test and did not spin, just hummed and threw another F7E1 error code. replaced motor from pre id and capacitor from VS. tested unit and unit is now working as designed. job complete; ordrng 1 W11395618 (capacitor AT VS), used 1 W11395618 (capacitor AT VS) from stock"
We serviced a
WHIRLPOOL RANGE
Model WML35011KS
Near Germantown, Maryland 20874
Ricardo S.
Job Details:
12/01/2022
"the client complains that the unit stopped working, no power at all, inspected unit, power outlet 120 vac,.. main board not getting any voltage. i can not removed the upper vent by my self so i will need a helper.. 2 techs job LOOK LOOK also i don't want to make any damage in the glass top; ordrng 1 WPW10531156 (filter) and 2 techsjob (LOOK LOOK)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507EBL01
Near Silver Spring, Maryland 20905
Israel R.
Job Details:
12/01/2022
Customer complaint unit is leaking from the freezer and light is out. I found the unit is not draining from the freezer i removed the drain tube and the tube was jammed i could not clear it. I replace the tube and now the unit is draining correctly. I found the ceqling led is dimming and needs to be replaced. Ordering LED module. 27 in stock.; ordrng 1 W11205082 (module)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Rising Sun, Maryland 21911
Alexander W.
Job Details:
12/01/2022
Cx stated unit just hums inspected tested and verified cx complaint found capacitor defective leaking oil. Ordering capacitor and level foot. ; ordrng 1 W11395618 (Capacitor) and 1 W11213957 (Level foot)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Middletown, Delaware 19709
Michael E.
Job Details:
12/01/2022
CX complaint: front left burner starts puffing when it gets hot. Tested and verified complaint. Ordering front left flame spreader. Scheduled next visit for 12/8 any time.; ordrng 1 W11436986 (flame spreader)


