Service History 775 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Norfolk, VA 23503

Carl A.

Job Details: 12/02/2022

"cx complaint of unit not washing or spinning,rand unit through diag to ginf the following error code F7E1,found that the acutator had failed with the cap,replaced both parts tested and calibrated unit works as deisgned"

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS00

Near Kingsville, MD 21087

Neil H.

Job Details: 12/02/2022

CX COMPLAINT TOP LF LIGHT OUT AND FC LIGHT REPLACED BOTH UNIT CHECKED GOOD

We serviced a

KITCHENAID ICE MAKER

Model KUIX305ESS2

Near Richmond, VA 23236

Jerod R.

Job Details: 12/02/2022

"tested unit found unit has bad ice grid heater , wire is severed; ordrng 1 W10919199 (grid-cuttr)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REM04

Near Arlington, VA 22207

David J.

Job Details: 12/02/2022

"Customer initial complaint was that the temperatures were erratic. After previous text visit he had ordered parts for a return since the last tech had been here. The unit has been working perfect. Check temperatures and have the exact temps that were set on control 38° in the refrigerator and 0° in the freezer, inspected fc and found no frost or ice build up on rails after new silicone was added. Door opened and closed properly. speaking with customer since the unit is working properly, she would not like to change any parts at this time. If anything were to happen in the future, they will give us a call. Unit is working as designed job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHB03

Near Newark, DE 19711

Alexander W.

Job Details: 12/02/2022

"Cx complaint unit not making ice inspected tested and verified cx complaint found ice maker defective stuck in harvest position installed new ice maker from pre-id parts and tested unit, unit not finding him position or doing anything, reset power still nothing cut open harness through door no signs of failed harness took continuity through grey wire straight to ice maker and there is a break in wire just not visible, ordering FC door and informed cx of wait time and delivery to cx home also ordering control just in case. Cannot reached due to SO part. ; ordrng 1 LW11026427 (FC door) and 1 W11212392 (Control)"

We serviced a

KITCHENAID RANGE

Model KFGC506JSS01

Near Virginia Beach, VA 23456

Anthony D.

Job Details: 12/02/2022

cx complaint unit has dent in door causing bad seal around outer glass replaced outer door tested unit working as designed

We serviced a

WHIRLPOOL COOKTOP

Model WCG77US0HS00

Near Glen Allen, VA 23059

Thomas B.

Job Details: 12/02/2022

Cx complaint unit is not working properly inspected unit found burners needed adjustments used 2mm screwdriver and set to cx expectations tested unit now functions normally

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Greensboro, MD 21639

Andrew W.

Job Details: 12/02/2022

"Per prior diagnosis, replaced motor, control, wire harness, inlet valve, capacitor, and lid lock latch. could not test unit because cx had another unit hooked up in the way. job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Darlington, MD 21034

Neil H.

Job Details: 12/02/2022

COMPLAINT HEATING NOT WORKING I CONFIRMED IT RUNNING DIA TEST MODE AND CHECKED THE HEATER FOR CONT. CHECKED GOOD AND CHECKED THE HARNESS OREDRING NEW CONTROL; ordrng 1 W11462458 (CNTRL-ELEC) and 1 W11573758 (THERMOSTAT)

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Richmond, VA 23235

Jonathon C.

Job Details: 12/02/2022

"cx complaint, unit wobbling. installed parts per prior diag. tested unit, unit working as designed. job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBLS36FMB01

Near Arnold, MD 21012

Andrew H.

Job Details: 12/02/2022

"Cx complaint unit is beeping. when replacing control noticed connectors did not match. referred to service pointer W10823361, found proper control replacement for KBLS36FMB01 is W10818296. Notified cx new board will have to be ordered, office will contact cx to schedule replacement.; ordrng 1 W10818296 (control kit)"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HC0

Near Warrenton, VA 20187

Daniel J.

Job Details: 12/02/2022

per notes installed gear case clutch stator slider with new screws calibrated ran diag cycle no faults or errors

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Shippensburg, PA 17257

Andrew S.

Job Details: 12/02/2022

Cx complaint is that the unit is not spinning. Upon arrival I found an F7E1 and an F2E1. I then ran the diag cycle and found that the unit is humming during agitate and spin but not moving. I looked under the unit and found that the capacitor had failed and was leaking. I was able to removed and replace the capacitor. I then tested the unit and found that it is now functioning as intended. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Alexandria, VA 22312

Lloyd B.

Job Details: 12/02/2022

Cx complained the unit leaked. Installed new tub and there is no damage for it to leak. Job complete

We serviced a

WHIRLPOOL RANGE

Model JED8430BDF

Near Richmond, VA 23229

Thomas B.

Job Details: 12/02/2022

Cx complaint unit is not working properly inspected unit found front right element inner element stays on with switch on or off unit will need new switch. Cx states was boiling water and it overflowed causing issue qouted 236.42 for switch replacement. Cx paid by CC in full; ordrng 1 WP74008248 (switch-inf)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW

Near Chesterfield, VA 23832

Joseph D.

Job Details: 12/02/2022

"unit with improper drawer installed keeping door open adn vent blocked, reset and unit working properly"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAK0

Near Red Lion, PA 17356

Drew B.

Job Details: 12/02/2022

cx complaint that unit is getting the f8e4 code and water was in float tray.. cleaned water checkd sels and all connections that could leak and reseated the tray switch znd now runs for 10 mins didnt find leak but will need cleaned being the suds amount after testing empty.

We serviced a

WHIRLPOOL N/A

Model MAV7260BWW

Near Elizabeth City, NC 27909

Branden R.

Job Details: 12/02/2022

"cx complaint unit will not power on , checked unit and found bad timer on unit , has proper vac going to timer but timer is DOA , uninstalled and found gearcase will need to be replaced found washer pully failed and crakced outter tub with motor , unit will need new outter tub so unit dont leak , ordering full gearcase repair , timer and outter tub for proper repair to be done while testing could not locate o ring on gearcase ordering new one for repair .; ordrng 1 22004312 (timer) and 1 35-2018 (stator) and 1 35-6615 (Whirlpool Ht Trans/seal Hub) and 1 22002742 (outter tub) and 1 12002213 (Whirlpool Washer Pulley & Thrust Bearing Kit) and 1 25-7941 (o ring)"

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFC0

Near Seven Valleys, PA 17360

Sal R.

Job Details: 12/01/2022

"I was able to access and replace all parts. I then ran a test cycle and found the unit to be opperating as designed. UNit completed auto test and I found no further error codes in diag, UNit test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Lititz, PA 17543

Justin L.

Job Details: 12/01/2022

"Was able to access unit and replaces water fittings causing leak. Ran water and ice maker fill while watching the repaired water line and found no leaks. Unit is working as designed, no further work needed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Catonsville, MD 21228

Robert L.

Job Details: 12/01/2022

"cx complaint top rack stcuk and pieces fell off, found end cap had fallen off and front wheel came out of rail and under jamming top rack, removed rack and reinstalled , reinstalled endd cap, ran full diagnostics, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDW01

Near Laurel, MD 20708

Israel R.

Job Details: 12/01/2022

"Customer complaint unit is not cooling, I found the refrigerators off i plugged it in and the compressor starts and hums then shuts off the unit has a locked compressor. Unit needs compressor, couplers and process stud.; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (coupler) and 1 W11506619 (Coupler) and 1 W11506635 (coupler)"

We serviced a

WHIRLPOOL WASHER

Model MVW7230HC0

Near Columbia, PA 17512

Drew B.

Job Details: 12/01/2022

replaced parts unit doens spin still after parts replced just inside agitator spins not outter tub ordering the following parts for compplete repair.; ordrng 1 W11449841 (gearacse) and 1 W11195971 (stator) and 1 W10734521 (slider) and 1 W11550891 (agitator) and 1 2count (2 count)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM05

Near Bowie, MD 20720

Shawn D.

Job Details: 12/01/2022

pulled unit out opened system then instaled coupler used nitrogen and found pin hole leak at condenser to cabinet connection is rusting. fixed connection then installed uv drier vacumed unit down and filled to 3.7oz and started coooling. unit is good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Bunker Hill, WV 25413

Ken M.

Job Details: 12/01/2022

Door replaced. Top of the door sticks out further than the bottom. Heat applied to the gasket with the door held closed to help pull the door in. Unit is working properly. Old part left with customer.

We serviced a

JENNAIR REFRIGERATOR

Model JFFCF72DKL04

Near Mechanicsville, VA 23116

Thomas B.

Job Details: 12/01/2022

Mullion not reaching fitting slot removed and replaced the mullion tested unit now functions normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Mount Airy, MD 21771

Justin S.

Job Details: 12/01/2022

cx says the unit is not making ice but they have water at the dispenser. ran test 44 and the ice maker cycled to harvest but didnt return to home before time out. test 45 the ice maker moves to home but never fills. replaced the ice maker and reset power to the unit. reran test 44 and 45 and no change. found door harness has multiple wires cut. the door needs to be replaced; ordrng 1 W11566705 (door ss) and 1 wp4373559 (fitting)

We serviced a

WHIRLPOOL DRYER

Model WED92HEFW1

Near Arlington, VA 22207

Emmanuel R.

Job Details: 12/01/2022

"Cs unit is making a loud noise when he turns it on, confirmed complaint. Found the the rollers wheels are at fault.Replaced all 4 roller wheels and tested unit. Unit is now working properly. Collected $291.64. I used 2 of the pre-id roll wheels from po.#637138 and two roller wheels from van stock.; ordrng 1 looklook (I used 2 roller wheels from po#637138 that was a no show.), used 4 WPW10314173 (roller wheels) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Powhatan, VA 23139

Jerod R.

Job Details: 12/01/2022

replaced ordered parts and tested unit is now fully funnctional and working as designed

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Mount Airy, MD 21771

Justin S.

Job Details: 12/01/2022

cx says there is water in the tub at the end of the quickwash cycle and only the quickwash cycle. no error codes in memory. control replaced 2 weeks ago for this issue. ran the diagnostic test and the unit is filling draining spinning and agitating. ran the manual test and same. checked the quick wash cycle and found the spin is turned off. turned the spin on and the cx wants to try a wash

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADW9

Near Lexington Park, MD 20653

David J.

Job Details: 12/01/2022

CX complaint unit will not wash. Arrived to unit and tested and found unit fills with water and then will sit and do nothing was able to force a drain unit drain correctly. Inspected harness underneath unit and found no rips wires unit is going to need a new sump assembly returning with control as well. Just in case that way next visit job is complete.; ordrng 1 W11025157 (Sump assembly) and 1 W11084121 (Turbidity sensor) and 1 W10906426 (Control)

We serviced a

WHIRLPOOL RANGE

Model WEE730H0DS0

Near Bear, DE 19701

Michael E.

Job Details: 12/01/2022

"CX complaint: F8E0 error code. Tested and verified complaint. Cooling fan at 104.8 olms. 5vdc from control to hall sensor. Control board has been replaced twice to address this same issue. Ordering cooling fan assembly. CX paid for service, part, S&H. CX will owe 110.00 for labor upon return visit. Cannot reschedule due to NW part; ordrng 1 W11107275 (fan-blwr)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Herndon, VA 20170

Richard B.

Job Details: 12/01/2022

"CX complant. Washe rnot working right. Prior diagnosis found unit needs control , Installed control and calibrated unit twice , Unit working as designed , Job completed, RB; ordrng 1 looklook (look look)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Bel Air, MD 21014

Neil H.

Job Details: 12/01/2022

"1.9 AMP DRAW ORDERING FF EVAP,DRIER,AND COMPRESSOR JUST IN CASE NEEDED 3COUNT S.S. JOB$120 COLLECTED TODAY AND $450 DUE ON RETURN FOR LABOR; ordrng 1 W11492867 (Whirlpool Refrigerator Evaporator) and 1 W11575003 (VALVE) and 1 W10832994 (compressor) and 1 876764 (valve) and 1 978027 (valve) and 1 978026 (Whirlpool Refrigerator Service Valve), used 3 LOOK (3COUNT S.S. REPAIR) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Walkersville, MD 21793

Justin S.

Job Details: 12/01/2022

replaced the valve and calibrated the unit. the cold valve was clogged with sediment. went over cleaning or getting a filter installed so this wouldnt happen again. the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near Newark, DE 19713

Andrew W.

Job Details: 12/01/2022

"Cx complaint is unit has ice build up in freezer. inspected and verified complaint. found drain tube clogged. cleared drain tube, removed ice, and tightened fc door handle. unit is working as designed. job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Strasburg, PA 17579

Justin L.

Job Details: 12/01/2022

Cx complaint flame issues on left rear burner. Found that the oriface was clogged. Was able to clean and test unit now checks good no further work needed

We serviced a

MAYTAG WASHER

Model MVWB965HWO

Near Chesapeake, VA 23322

Branden R.

Job Details: 12/01/2022

"cx complaint aig washer not filling up with water checked unit and found no errors stored to unit , checked unit and found oil coming from gearcase , ordering all parts for gearcase repair , also found control no sensing pressure switch while filling . ordering control and gearcase for proper repair; ordrng 1 W11246700 (control) and 1 W11393684 (gearcase) and 1 W11550891 (agitator) and 1 W10734521 (splutch) and 1 W10754158 (motor) and 1 W10754448 (clutch)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Bealeton, VA 22712

Robert W.

Job Details: 12/01/2022

Cx Complaint is the unit isnt starting. Inspected unit and found the door switch has failed keeping unit from staring up bye pass switchg and unit still not starting found thermal fuse failed.; ordrng 1 WP3392519 (Thermal fuse) and 1 WPW10237959 (Door switch)

We serviced a

AMANA DRYER

Model NGD4655EW

Near Columbia, PA 17512

Drew B.

Job Details: 12/01/2022

cx complaint that unit is not heating but running i found proper power and open the tco kit was aopen was able to replace and test full heat operations now

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ0

Near Burke, VA 22015

Carl R.

Job Details: 12/01/2022

"Cx complaint is, s17304 Technical Service Pointer #: W11540964.. found that the heater element was seeping onto the floor causing a water leak. Checked for codes, no fault codes found. No damage to floor. Pulled unit out from the wall and replaced heater element. Tested for leaks. No leaks found. Unit working properly.; used 1 W11537778 (Heater element) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Suffolk, VA 23434

Branden R.

Job Details: 12/01/2022

"cx compaint bottom rack wont roll back/door wont shut , checked unit and found back of tub where tub is tack welded togeather has failed causing part of tub to stick out causing wheels to hit and not go any further back . also has potential of unit leaking if door was able to shut and unit power on . ordering new tub for repair .; ordrng 1 W11409866 (tub)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS00

Near Bowie, MD 20720

Shawn D.

Job Details: 12/01/2022

took unit apart to find wrong fill tube heater is on the unit snapped pic. replaced fill heater and tested ice maker found hme position and test 45 filled ice maker with water valve is not needed wrong heater was on unit so it was never be tunred on. cx needs refunvd for valve. unit is good

We serviced a

MAYTAG FREEZER

Model MBF1958FEZ02

Near Eldersburg, MD 21784

Brian R.

Job Details: 12/01/2022

checked unit after last repair and no frost or ice on rails and drawer went in and out smooth as can be after adjusting and lubing rails. replaced gasket and heated to form unit. advised cx to leave door shut the next 20-30 min so gasket will form and set. unit checks. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Millersville, MD 21108

Dustin F.

Job Details: 12/01/2022

"CX complaint: Freezer Door adjar, not closingInspected unit, confirmed complaint. Found Railstop was stuck, preventing the rail from receeding all the way when the door shut on the left side. Adjusted railstop, tested unit, doors and unit now work as intended. took picks for proof."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Stafford, VA 22554

Tanner B.

Job Details: 12/01/2022

"within 30days .. unit needs new front poanel, console, lower rack wheels and adjuster clip. possible motor issue , slighty louder than normal. will try to adjust unit on return .; ordrng 1 W11416792 (panel) and 1 W11622495 (console) and 1 W11580020 (clip) and 4 W11551383 (wheel)s and 1 W11416362 (sump) and 1 look (look)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC36QMS02

Near Midlothian, VA 23113

Jerod R.

Job Details: 12/01/2022

"tested unit unti has bad controls , tested unit power being cut and returns every 20 sec , ordered new control; ordrng 1 W10818296 (cntrl-elec) and 1 WP2259350 (cntrl-elec)"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Lancaster, PA 17603

Justin L.

Job Details: 12/01/2022

Cx complaint unit banging around. Was able to access unit and found unlevel. Was able to level unit and calibrate then test. Unit is now operating as designed no further work needed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Pasadena, MD 21122

Alexander D.

Job Details: 12/01/2022

"cx complaint wheel broke off upper dishrack. inspected unit and verified complaint. called office to make sure repair would be covered because no date of purchase in entitlement search and was advised we can add a couple weeks to actual goods issue date. replaced adjusters. tested unit, unit is now working properly"

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HV2

Near Kearneysville, WV 25430

Ezra M.

Job Details: 12/01/2022

"not relighting consistantly during cooking cycles. previous company replaced control and thermostat. found bake ignitor misshapen and bent away from bake element. bent towards element, unit cycled heat properly. ordering bake ignitor.; ordrng 1 WPW10324262 (bake ignitor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Midlothian, VA 23114

Jerod R.

Job Details: 12/01/2022

"tested unit unit is not cycling properly , themistors are with in reason able range, control not allowing adjustment to 2 highest or highest setting , ordered new control; ordrng 1 W11594670 (control)"

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS4

Near Lusby, MD 20657

David J.

Job Details: 12/01/2022

Complaint unit will not continue to heat. After previous tech visit they had stated to replace fan board. Installed new board and found was still not working. Inspected harness and found it was not seated all the way on connector of main board. Fan is now working but unit doesnt continue to heat after 15 seconds. Found cooling fan to not move either. After seating harness it now works. Called Techline and waited on hold for 30 minutes SR#7735177156. Came to conclusion after testing voltage at P4-1 to ground and had 119vac. Tested voltage at transformer during heat cycle and had 122vac. Found two wires on harness not connected to control all the way. Unit needs new transformer. Ordering for return visit. ; ordrng 1 W11628655 (Transformer)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Raccoon Ford, VA 22701

Robert W.

Job Details: 12/01/2022

"CX Complaint is the unit is making noise during agitation cycle. Inspected unti and found unit is making noise on back spin during agitation, Called techline SR#7735177359 techline said to check rotor and slide make sure everything is seatted properly. The rotor screw will not come off gearcase broke two bits trying to remove screw. unit will need gearcase, rotor, stator, clutch and screws; ordrng 1 W11449841 (Gearcase) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 6 W11027980 (Screws)s and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 Look (Look)"

We serviced a

JENNAIR REFRIGERATOR

Model JFFCF72DKL04

Near Mechanicsville, VA 23116

Thomas B.

Job Details: 12/01/2022

Mullion not reaching fitting slot removed and replaced the mullion tested unit now functions normally

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW3

Near Richmond, VA 23228

Joseph D.

Job Details: 12/01/2022

"unit withy f9e0 error yet wired properly, found shorted control, replaced control and unit working properly"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Powhatan, VA 23139

Jerod R.

Job Details: 12/01/2022

replaced ordered parts and tested unit is now fully funnctional and working as designed

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Richmond, VA 23233

Jerod R.

Job Details: 12/01/2022

"tested unit foun unit had f7-e1 twice and f9-e1, unit also falls under the sp S17304, ordered needed parts to correct issue, unit was under warranty at time of sch. due to costco 2 year warranty; ordrng 1 W11416362 (sump)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Fallston, MD 21047

Neil H.

Job Details: 12/01/2022

7735177766CALLED TECH LINE EXPLAINED THE REPLACEMENT OF DRAIN EXT AND STEAMING THE DEFROST DRAIN AND RUNNING WIRE THROUGH THE DRAIN AND FOAM COMING OUT OF BACK END AND CX STILL HAVING THE LEAKING AND OVER FLOW OF THE FF DRAIN PAN.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI0FSAXVY011

Near Moseley, VA 23120

John P.

Job Details: 12/01/2022

CX complaint unit not dispensing water checked unit found bad filter head. Quoted CX:W11346622 $84.11$110 labor$15 shipping$5.05 tax

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near Virginia Beach, VA 23456

Austin D.

Job Details: 12/01/2022

"sr 7735172525 cx complaint the ice is forming underneath the bin. checked the seals and all seals seem to be good to go. water must be coming from the ice maker section since where the water is located. therefore, ordering a new ice maker and water valve to resovle the issue. will return once the parts come in. if issue persists after this repair techline says we will need to replace the fridge left door.; ordrng 1 W11482383 (dual valve) and 1 W11087201 (heater) and 1 WPW10553630 (heater cover) and 1 W11579560 (ice maker)"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Mechanicsville, VA 23111

Jonathon C.

Job Details: 12/01/2022

"cx complaint, unit not Functioning. tested unit, founit UI unable to comunicate with control. ordering UI and control. also ordering Console for failing adhesive; ordrng 1 W11413963 (Console) and 1 W11414079 (UI) and 1 W11412300 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Millersville, MD 21108

Dustin F.

Job Details: 12/01/2022

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN602ESS01

Near Washington, DC 20007

Samuel R.

Job Details: 12/01/2022

cx complaint unit is not lighting in freezer.inspected unti and could confirm.checked led module and found one to not be connected properly.made the proper connection and unit is now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF990SLAM02

Near Myrtle Beach, SC 29588

Jason T.

Job Details: 12/01/2022

"Installed parts to complete the repair, verified all led functions for proper operation...working as designed."

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Harrisburg, PA 17112

Fred G.

Job Details: 12/01/2022

"cx complaint unit is to warm in the FC. inspected unit and took internal temps. I found FC was 14 degrees, RC was 36 degrees. removed evap cover and found only the top 3 rows had a a frost pattern. called MM and was told to order compressor, evap, filter/dryer, 3 call count. please call cx once parts are in to schedule a return visit.; ordrng 1 W11562258 (evap) and 1 W11504419 (coupler) and 1 W11504449 (coupler) and 1 W11582579 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11506635 (coupler) and 1 W11109499 (drier-tube) and 1 W11504445 (coupler) and 1 W11504449 (coupler)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Sterling, VA 20164

Jason A.

Job Details: 12/01/2022

CX complaint FRIDGE doesnt dispense water. Found tank has a cut. See SDpics. RC door switch sticks. Parts in stock > JJ; ordrng 1 W11384469 (RC door sw item4) and 1 W11566768 (reservoir)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Portsmouth, VA 23707

Zachery R.

Job Details: 12/01/2022

"cx complaint no ice, checked unit, come to find defective filter cover, tested icemaker, icemaker is working as designed. ordering filter cover to complete repair.; ordrng 1 WP67006331 (cover-filt)"

We serviced a

WHIRLPOOL HOOD

Model WVW53UC6LS0

Near Haymarket, VA 20169

Daniel J.

Job Details: 12/01/2022

vibrations when spinning removed found fan blades broken and shaft able to wobble replaced tested sounds and spin normal

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Catonsville, MD 21228

Robert L.

Job Details: 12/01/2022

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Herndon, VA 20170

Richard B.

Job Details: 12/01/2022

"CX complant. Washer dosent work. Installed motor and capaciter from last diagnosis and tested unit. Unit still doing same thing. Grunts once and stops. Ordering lower harness . Further work needed, RB; ordrng 1 W11643701 (harness lower)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDW09

Near Derwood, MD 20855

Julian H.

Job Details: 12/01/2022

CX complaint about light not turning on on RC found that switch just separated & broke (not caused by CX) replaced switch with preid & light working again

We serviced a

WHIRLPOOL DRYER

Model MED8630HW2

Near Raccoon Ford, VA 22701

Robert W.

Job Details: 12/01/2022

"Arr at CX and opened box and found the new drum is damaged, Reordered Drum; ordrng 1 W10541657 (Drum)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF990SLAM02

Near Myrtle Beach, SC 29588

Jason T.

Job Details: 12/01/2022

"Installed parts to complete the repair, verified all led functions for proper operation...working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED6620HW0

Near Gloucester Point, VA 23062

Justin W.

Job Details: 12/01/2022

stacked unit low clearance. replaced control and ui tested unit working as designed

We serviced a

AMANA DRYER

Model NGD4655EW

Near Columbia, PA 17512

Drew B.

Job Details: 12/01/2022

cx complaint that unit is not heating but running i found proper power and open the tco kit was aopen was able to replace and test full heat operations now

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Elkton, MD 21921

Alexander W.

Job Details: 12/01/2022

Cx stated strange noise coming from dryer inspected tested and verified cx complaint found back left drum support defective ordering two drum supports just in case. Cannot reached due to SO part.; ordrng 2 WPW10314173 (Drum support)s

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Aldie, VA 20105

Daniel J.

Job Details: 12/01/2022

tech support sr7735176563 f3 e1 error and also had a f8 e1 error occur no water entering ran diag no faults occured started quick wash towards the end f3 e1 error called tech line replaced pressure switch cleared drain checked pressure hose ran diag no leaks no errors

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM

Near Newport News, VA 23608

Justin W.

Job Details: 12/01/2022

cx complaint valve on back damaged. confirmed complaint and replaced from pre id parts. unable to test due to no hookup.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV04

Near Richmond, VA 23221

Joseph D.

Job Details: 12/01/2022

"cx complant unit clicking when opening dsoor confirmed complaint. adjusted ff door to proper height and it no longer clicks, adjusted freezer gasket, and calibrated measured fill to dispense 18 ounces instead of 8 at customers request"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Waynesboro, PA 17268

Bernard M.

Job Details: 12/01/2022

"Cx complaint unit still leaks and has brown residue at the bottom of tub. Ran test and found the unit didn't leak. Inspected underneath and found water residue on the outside of outer tub. The water is leaking from underneath the tub ring. Contacted TL about brown residue and documented that it's soap scum build up. TL suggests cutting back on detergent use. Ordering tub ring, once part is in contact cx to rescheduleSR#7735176188; ordrng 1 W11590590 (tub ring)"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HW0

Near Leesburg, VA 20175

Ricky E.

Job Details: 12/01/2022

"customer stated that the unit was overjeating and giving an error of 6-1. verified issue and fnd falty broil relay at the control. when anything is chosen on the ui, the broil element will turn on.. need part...; ordrng 1 W11317859 (cntrl-elec)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Boiling Springs, PA 17007

Andrew S.

Job Details: 12/01/2022

Per previous diag I was able to access and replace the drip tray and FC LED. I then tested the unit and found that it is now functioning as intended. Job complete

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Virginia Beach, VA 23454

Austin D.

Job Details: 12/01/2022

cx stated unit is oow and did not want to go ahead with service at this time.

We serviced a

KITCHENAID ICE MAKER

Model KUIC15PHZS0

Near Dunn Loring, VA 22027

Christian C.

Job Details: 12/01/2022

"Cx complaint unit does not turn on and whenever it would work it makes too much ice. Inspected unit found reservoir cracked leaking water and would not fill reservoir at all. Ran through manual mode and thermistors pass, water fills but leaks, unable to test drain pump and recirculation pump since reservoir cannot get full. Evap plate good frost pattern. Tested bin thermistor reading 2.08kohms at room temp. Ordering reservoir, reservoir drain pump, and bin thermistor. Reservoir none in stock at upper marlboro and whirlpool.; ordrng 1 W11614100 (reservoir) and 1 W11542868 (reservoir drain pump) and 1 WPW10511923 (bin thermistor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS03

Near Myrtle Beach, SC 29572

Jason T.

Job Details: 12/01/2022

"Installed qty 2 fridge door gaskets, leveled the unit, verified all unit functions for proper operation...working as designed."

We serviced a

MAYTAG WASHER

Model MHW6630HC3

Near Ashburn, VA 20147

Richard B.

Job Details: 12/01/2022

"CX complant. Washer dosent turn on . Inspected unit and unit will not go into diagnostics . Cycled power and changed console , Unit could have been rough handled and had a stuck button . New console is working as designed . . Tested unit .all buttons responsive . Job completed, RB"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Lancaster, PA 17603

Justin L.

Job Details: 12/01/2022

Cx complaint unit banging around. Was able to access unit and found unlevel. Was able to level unit and calibrate then test. Unit is now operating as designed no further work needed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS03

Near Myrtle Beach, SC 29572

Jason T.

Job Details: 12/01/2022

"Installed qty 2 fridge door gaskets, leveled the unit, verified all unit functions for proper operation...working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Frederick, MD 21701

Justin S.

Job Details: 12/01/2022

cx says the unit started making odd noises before it stopped cooling altogether. they unplugged it since then. plugged the unit in and the compressor is making noise on startup until the click. Technical Service Pointer #: W11634348 deals with this issue. compressor pulling 9aac when starting.; ordrng 1 W11574734 (compressor) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 WPW10143759 (dryer) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (coupler) and 1 W11598434 (evap) and 1 W11506620 (coupler) and 1 W11504450 (coupler)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Richmond, VA 23233

Jerod R.

Job Details: 12/01/2022

new tub was twisted reoreded; ordrng 1 w11409866 (tub)

We serviced a

WHIRLPOOL RANGE

Model RF374PXDW0

Near Bealeton, VA 22712

Robert W.

Job Details: 12/01/2022

"CX Complaint of heat coming out of oven. Inspected unit and found the oven door gasket is warn and is allowing are to bleed out bake and broil are working range is an older unit normal ware for the age. Called safety and doc issue, SR#7735117055 quoted cx on repair.; ordrng 1 3169251 (Door gasket)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Forest Hill, MD 21050

Neil H.

Job Details: 12/01/2022

CX WAS TOLD BY WHIRLPOOL OVER THE PHONE UNIT WAS UNDER WARRANTY I EXPLAINED UNIT OVER 2 YEARS OLD AND OUT OF WARRANTY AND THE ADJUSTER SP DOESN'T RELATE TO THIS UNIT CX DECLINED AND WORK

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near New Castle, DE 19720

Andrew W.

Job Details: 12/01/2022

"Per prior tech and sticky note, arrived to unit and called WPTL. checked for error codes before testing and found F7E7 motor not reaching target RPM. Called WPTL and spoke to Bruce SR#7735178022. Per WPTL cleared error code and tested unit manually and automatically. error code did not reoccur and unit completed tests without issue. Per WPTL checked wire harness at actuator and drain pump and did find the cover for the drain pump at the connector broken off but wires were still intact on connection. per WPTL lower harness should be replaced. Gearcase, motor, belt, and actuator were not recommended at this time but will use on return visit in case there is still an issue after replacing lower harness. cannot reschedule due to 0 stock in UM.; ordrng 1 W11545744 (lower harness)"

We serviced a

WHIRLPOOL WASHER

Model WFW8620HW3

Near Waynesboro, PA 17268

Bernard M.

Job Details: 12/01/2022

Re-ordering vent due to damper being broken. Once part is in contact cx to reschedule; ordrng 1 w11318807 (vent housing)

We serviced a

JENN-AIR COOKTOP

Model JED3536GS01

Near Ashland, VA 23005

Thomas B.

Job Details: 12/01/2022

Cx complaint unit is not working properly inspected unit found led light for switch hot surface is on ordering infinite switches ; ordrng 2 W10917724 (switch-inf)s and 1 W10843843 (switch-inf left rear) and 1 W10911303 (switch-inf) and 2 W11129442 (switch-inf)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM04

Near Severna Park, MD 21146

Alexander D.

Job Details: 12/01/2022

"cx complaint rc light is dim and water dispensing slowly and icemaker not working intermittently. seems icemaker issue is because of low water pressure, ice container full of almost normal sized cubes. cx mentioned they get tiny cubes sometimes. noticed filter needs changed and cx had a new one. replaced filter and that seemed to help water flow a little but still slow coming out of dispenser. checked water supply. turned shutoff valve off to disconnect water supply and when i turned it back on i have no water coming out now. seems water flow issue is in shutoff valve. replaced rc led, light working properly now, and advised cx to call plumber to correct water supply and call back if its still slow coming out of dispenser. quoted 338.53, paid in full with c/c."

We serviced a

AMANA RANGE

Model AEP222VAW0

Near Greenbelt, MD 20770

Shawn D.

Job Details: 12/01/2022

replaced switch and light now lights up for the rear left burner. unit is good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM04

Near Severna Park, MD 21146

Alexander D.

Job Details: 12/01/2022

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Woodbridge, VA 22192

Carl R.

Job Details: 12/01/2022

"Cx complain is, Lid Not Latching - Top Load Washer. Cx is saying that the lid lock is not functioning properly. Inspection the unit for codes and found no fault codes. Put unit in quick wash and unit did nothing. Unit went to done. Looked underneath the washer and seen water type substance. See in pics. Ordering capacitor W11395618, gear caseW11449840, splutch W10721967, beltWPW10006384, actuator W11481722, wash plate W10902814, bolt W10752187.; ordrng 1 W11449840 (Gear case) and 1 W10721967 (Splutch) and 1 WPW10006384 (Belt) and 1 W11395618 (Capacitor) and 1 W11481722 (Actuator) and 1 W10902814 (Wash plate) and 1 W10752187 (Bolt)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Yorkana, PA 17406

Drew B.

Job Details: 12/01/2022

cx complaint that unit is not draining i foudn the pump to have power and now found theu nit to have piece of glass in the pump housing was able to remove and test now drains and check good

Contact Us

About Us