We serviced a
JENNAIR REFRIGERATOR
Model JFC2290VEP8
Near Bethesda, MD 20816
Roberto I.
Job Details: 11/21/2022
"CX complaint no ice, water dispenser not working.Tested unit, forun water filter wrongly installed. Removed and reinstalled water filter, the water dispenser worked but the water valve leaked. Replaced water valve using pre id, dispenser tested ok. Fund freezer gasket not sealing on the top. Instelled 2 plastic washers between door liner amd brackets on the bottom, in order to aline the door with the cabinet. Unit good to go. Collected $364.58; ordrng 2 WP489467 (washers (RI van stock))s, used 2 WP489467 (washers) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Baltimore, MD 21217
Eric W.
Job Details: 11/21/2022
installed new coupler compressor and filled unit unit now starting to cool
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Chester, MD 21619
Alexander W.
Job Details: 11/21/2022
Cx stated unit is leaking inspected tested but cannot verify cx complaint ran unit three times and no leak found went over use and care with cx unit is working as designed job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Charlottesville, VA 22902
Kyle A.
Job Details: 11/21/2022
Cx complaint of unit not cooling. Did confirm evap frozen over due to heater wire not being seated properly. Reseated wire and defrosted unit and unit is now as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Providence Forge, VA 23140
Chris B.
Job Details: 11/21/2022
replaced tub tested unit working as desighned
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS05
Near Solomons, MD 20629
Shane B.
Job Details: 11/21/2022
"complaint is the same as back in 2020. screen fogs up when upper oven is used and unit displays F2E1. checked for codes and found F2E1, F6E9, F6E6. cleared codes. gasket looks fine and seem to be making contact with the door. i called techline as this is a repeat issue. they advised covering dishes or putting them in a oven bag to contain steam. they had me check continuity of UI harness to ACU. no issues with harness. SR#7735095847. ordering both control boards and marking UI for use on return. all parts to be installed together. cx wasent sure they wanted to pay for labor or have unit fixed beings they are so unhappy with unit. gave cx SR#. advised him to call our office if they want to cancel the return visit. cx said most likely will fix but wants to check with wife first and call whir; ordrng 1 W10801665 (control board) and 1 W11179310 (control board)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KBL0
Near Charlottesville, VA 22901
Kyle A.
Job Details: 11/21/2022
Updated heater as per service notice and tested unit and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Culpeper, VA 22701
Robert W.
Job Details: 11/21/2022
"Arr at CX and put unit into diag and found unit had error code F7E1 basket speed ran unit in diag and unit will do everything but when unit goes to spin unit will shut down, Pulled console and ohm out shifter form control at J2 1-2 and its testing open then tested at actuator and unit is testing open. Orering shifter to fix issue Control and lid lock are good.; ordrng 1 W10913953 (Shifter)"
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near Harrisburg, PA 17110
Fred G.
Job Details: 11/21/2022
"cx complaint when using any cycle setting that has the spin speed at max the unit puts out a burning small and the unit makes a grinding noise. entered into diag and found 0 error codes. ran test 12 and found unit finished without issue. pulled out out and did found the rear cover was dented and rotor screw was hitting back panel. i then found the spin basket is moving inside tub and due to bad bearings. called TL (SR7735097251) was told to order tub assy, will use the rotor on return visit, stator, 2tech, 2 call count. called safety spoke to Kelly, was told the repair costs to much and they want the cx to call safety and they will swap the unit."
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Sterling, VA 20164
Carl R.
Job Details: 11/21/2022
"Cx complaint is, washer is making very loud noise. Found unit filled with water and unit is still not draining. Called tech support. PUT unit in diag. And unit filled, removed control and seen pressure hose not connected. Reconnected pressure hose, and unit still did not drain. Need 2nd tech to finish job.SR#7735100412.; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Laurel, MD 20708
Andrew H.
Job Details: 11/21/2022
Customer complaint is the units not making ice. Inspected unit found ice maker stuck halfway in the cycle. I replace the ice maker and cycled ice maker. The ice maker cycled and filled with water. Ice maker is that what happened have you got it I'll show you when to stop and I sat there now turn all the way to it is now working properly.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Ellicott City, MD 21042
Robert L.
Job Details: 11/21/2022
"installed vent trim and screws per previous, tested all ops ok"
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Charlottesville, VA 22901
Kyle A.
Job Details: 11/21/2022
Installed parts and tested unit and unit is now as designed.
We serviced a
JENN-AIR RANGE
Model JES9860AAB
Near Lancaster, PA 17601
Justin L.
Job Details: 11/21/2022
Cx complaint unit will pre-heat then shut off. Attempted diagnostic but some buttons dont fully respond. Was able to enter and found no saved error codes. Attempted to activate components and control kept resetting. Unit will need control (NLA) and console for repair. If control is found office will need to set return with cx; ordrng 1 74006362 (clock with harness (NLA)) and 1 WP74005747 (console)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS
Near Damascus, MD 20872
Marc M.
Job Details: 11/21/2022
installed sump and tested unit. unit filled and pumped effectively. tested unit drain and unt drains with no issues or leaks. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Chantilly, VA 20152
Carl R.
Job Details: 11/21/2022
"Cx complaint is, AIG REF IM NOT MK ICE/SHUTTING OFF. REF/FREEZER WILL SHUT OFF ON ITS OWN AND CUSTOMER HAS TO UNPLUG IT FOR 10 MIN AND PLUG BACK IN FOR IT TO WORK. BUT CONS IS STILL HAVING THIS ISSUE ONCE A MONTH HE SAID. BUT ICE MAKER IS NOT WORKING AGAIN & SAID IT MAKES A CLUNKING NOISE. PLEASE CALL TECHLINE WHEN IN THE HOME AS WELL. From previous technician recommendations per tech support. Unplugged unit sonparts can be replaced. Control, control electronics, and wire harness was replaced. Removed both doors, and mulion, and deli section. Removed right slide to gain access to wire harness. Removed cover to gain access to control board area. Replaced both control boards. Unit working properly."
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOS11EM4EB02
Near Charles City, VA 23030
Chris B.
Job Details: 11/21/2022
cx comp unit will not track time on timer insp unit could not duplicate cx comp did find door gasket not seated seated door gasket tested unit several time s unit working as esighned w10807577 control W10803991 UI
We serviced a
WHIRLPOOL WASHER
Model MHW6630HC3
Near Lusby, MD 20657
Shane B.
Job Details: 11/21/2022
"cx complaint is the unit leaking from the bottom of the door. leak happens on all cycles. when i arrived door has some gunk on it at the bottom and unit had water stains down the front from middle of the door. cx is using HE detergent. checked for codes and found F0E2 oversuds, F8E1 long fill. cleared codes, ran service cycle. unit completed it with no issues or leaks. ran each water valve. all have good flow. ordering bellows to fix the leak issue.; ordrng 1 W11314648 (bellow)"
We serviced a
IKEA DISHWASHER
Model IDT870SAGX0
Near Vienna, VA 22182
Jason A.
Job Details: 11/21/2022
CX complaint DW not cleaning. Noisy. Replaced sump motor & ran test wash. Good wash pressure. NO LEAKS > JJ
We serviced a
WHIRLPOOL COOKTOP
Model KGCS166GSS2
Near Falls Church, VA 22043
Jason A.
Job Details: 11/21/2022
Address is 2324 BRITTANY PARC DR but no house # 2324 on this street. Checked GPS. Called CX but they did not call for service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Culpeper, VA 22701
Robert W.
Job Details: 11/21/2022
"CX Complaint is water is leaking from top right side of RC, Pulled cover and found the dual valve is cracked allowing water to poor out. Ordering Valve.; ordrng 1 W11482383 (Valve)"
We serviced a
JENN-AIR FREEZER
Model JFC2089WEP11
Near Washington, DC 20001
Samuel R.
Job Details: 11/21/2022
cx complaint unit drawer lid wont stay on.also ice maker is not making ice.inspected unit and could confirm cx complaint.tested ice maker and motor would not rotate.further inspection found left end cap to be broken at the tab.unit will need a new ice maker and end cap.cx will like repair to be done at once so have time to clesr bottom of fridge for repair; ordrng 1 W10884390 (ice make r)
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Falls Church, VA 22042
Lloyd B.
Job Details: 11/21/2022
"Cx complained of an error f2e2. Inspected the unit and found per poilnter w11436350, the console ribbon was not loose but, there was signs that roaches damaged the control and console and the unit would need both. Service declined. JOb complete; ordrng 1 W11478524 (console)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Dover, DE 19901
Andrew W.
Job Details: 11/21/2022
Cx complaint is unit says the load and go detergent level is at 50% and was not going down. inspected and verified complaint. cx had the detergent concentration level set to a higher level and the unit was not dispensing as much detergent as a result. lowered the concentration level per the cx and advised on filling and cleaning. checked for errors and none were present. also removed change that was in the washplate. tested unit and unit is working as designed. job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Fairfax, VA 22030
Richard B.
Job Details: 11/21/2022
"CX was not home, Mother inlaw stated CX will call and rescedule RB; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Ashburn, VA 20148
Carl R.
Job Details: 11/21/2022
"Cx complaint is, Not Cooling - Refrigerator Section - Side by Side Refrigerator. From previous technician recommendations. Opened freezer door, and removed back wall to gain access to wire harness, thermistor and clip. Replaced thermistor and clip and wire harness, put wall back on and removed the cover to the control. Replaced the control and put cover back on. Plugged in unit. Unit working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Richmond, VA 23223
Chris B.
Job Details: 11/21/2022
cx comp dent in rc door insp unit conf cx comp ordering ss rc door; ordrng 1 W10672972 (ss rc door)
We serviced a
WHIRLPOOL OVEN
Model RBD305PDB12
Near Fredericksburg, VA 22408
Tanner B.
Job Details: 11/21/2022
installed new glass
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 11/21/2022
"upon arrival cx answered via ring door bell. cx advised he is in route. while going to replace going, noticed defective blower wheel, ordering blower wheel and returning with parts to complete repair. please schedule with AR on a saturday. cx teaches and does not get off until 4.; ordrng 1 WP697772 (blower wheel)"
We serviced a
N/A N/A
Model n/a
Near Harrisburg, PA 17110
Fred G.
Job Details: 11/21/2022
"cx complaint all 4 top burners were not lighting, gas smell but no ignition. inspected unit and could not find a model/serial number plate. called MR to see if he could help and together we did not find it. we can not order parts or see if parts are available with out. unit is unrepairable at this point."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Washington, DC 20002
Samuel R.
Job Details: 11/21/2022
replaced brackets and unit is now working properly
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Edgewood, MD 21040
Neil H.
Job Details: 11/21/2022
REPLACED THE ACTUATOR AND CLUTCH RECALB UNIT CHECKED GOOD.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Winchester, VA 22601
Danny R.
Job Details: 11/21/2022
found inlet vavle leaking rep;laced with preid part ran diag no leaks now checksok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Odenton, MD 21113
Dustin F.
Job Details: 11/21/2022
"CX Complaint: Filter Door BrokeInspected Unit, confirmed Broken Filter Cover photo in quick pics. attempted to inspect filter head, when removing filter, filterhead ruptured and sprayed water through the kitchen. Got CX to turn off water main while i attempted to control the water. Shutoff valve behind unit failed to turn off water. After main turned off, i reseated filter, turned main on and tested for leaks. no leaks present, CX turned off water main and left off while he left for work, advised cx to get plummer. i cleaned up water in area with shopvac and 1 towel. CX rushed me out of house, said 'he was late for work and had to go' ORdering PArts for repair.; ordrng 1 Look (Look) and 1 W11346623 (Filter head) and 1 WP67006331 (Filter Lid) and 1 W11524655 (Valve)"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Mechanicsville, VA 23116
Jonathon C.
Job Details: 11/21/2022
"cx complaint, poofing during operation. tested unit, unable to replicate. adjusted burners, instructed cx to get a video the next time it happens. job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Dumfries, VA 22026
Demonte S.
Job Details: 11/21/2022
Inspected the unit. Found that the cx is saying that the Refrigerator / Freezer isn't cooling properly. Checked the Freezer Section. Found Ice / Frost covering the Evaporator. Checker the Evaporator Section. Found harness is fully plugged in. Unit will need the Thermistor & Harness Wire. ; ordrng 1 W11546681 (HARNS-WIRE) and 1 WPW10384183 (Whirlpool Refrigerator Thermistor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Stephenson, VA 22656
Danny R.
Job Details: 11/21/2022
unit will need gear case and pully they are making noise and not washing well ordering part told cx if called bacl same issues they will be charged 120
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Richmond, VA 23230
Joseph D.
Job Details: 11/21/2022
"unit with failed damper, and drawer bin sticking out must replace when available please to enable door seal and air function; ordrng 1 WPW10430639 (bin) and 1 W11164593 (damper)"
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258FEZ01
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 11/21/2022
Replaced ice maker .. unit tested and working ok..no leaks
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Trappe, MD 21673
Alexander W.
Job Details: 11/21/2022
Cx stated unit not filling inspected tested and verified cx complaint found harness defective break in harness for inlet valve ordering harness cannot reached due to SO part. ; ordrng 1 W11227372 (Harness)
We serviced a
WHIRLPOOL DISHWASHER
Model UDT518SAHP0
Near Reston, VA 20191
Christian C.
Job Details: 11/21/2022
Installed control panel and ui board. Ran through diagnostics. After a few secs of filling the unit gave E4 overflow error. Inspected components underneath unit and found leak from trubidity sensor. Trubidity sensor has no rubber gasket for seal. Ordering trubidity sensor. Trubidity sensor none in stock at upper marlboro 10+ at whirlpool.; ordrng 1 W11226898 (trubidity sensor)
We serviced a
MAYTAG DRYER
Model MEDC400VW0
Near Gettysburg, PA 17325
Bernard M.
Job Details: 11/21/2022
"Replaced element per previous tech, ran timed dry and the unit heats with timer moving. Unit checks good"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Arlington, VA 22207
David J.
Job Details: 11/21/2022
Knocked and rang no answer office call both numbers on file and no answer. Left voicemail Cx will need to reschedule ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFFCC72EHL02
Near Springfield, VA 22153
Richard B.
Job Details: 11/21/2022
"CX complant, No ice. Prior diagnosis found unit needs fill tube heater, Installed fill tube heater , Unir working as designed. Job completed, RB"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Williamsburg, VA 23188
Lucas R.
Job Details: 11/21/2022
replaced all parts tested unit working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Kettering, MD 20774
Dustin F.
Job Details: 11/21/2022
"Arrived at CX door and pushed ring door bell, CX asked me to call her. i called her at 2:23 and she said her and her 18 year old son would be there shortly. i advised her i could only wait for 10 min and she said that was fine she understood. I contacted the office at 2:24 and made them awareat 2:34 i called the CX back to get an ETA and she said she and her son would be ANOTHER 10-15 min. i appologized and said sadly i had to move on. she got mad and said its a shame we make her wait for hours but i can wait longer. i asked her if she had the number to call and reschedule, she asked me to text it to her and i did. Contacted office and spoke to Ethan i think, and moved on.; ordrng 1 LOOK (LOOK)"
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near Harrisburg, PA 17110
Fred G.
Job Details: 11/21/2022
"cx complaint when using any cycle setting that has the spin speed at max the unit puts out a burning small and the unit makes a grinding noise. entered into diag and found 0 error codes. ran test 12 and found unit finished without issue. pulled out out and did found the rear cover was dented and rotor screw was hitting back panel. i then found the spin basket is moving inside tub and due to bad bearings. called TL (SR7735097251) was told to order tub assy, will use the rotor on return visit, stator, 2tech, 2 call count. called safety spoke to Kelly, was told the repair costs to much and they want the cx to call safety and they will swap the unit."
We serviced a
IKEA DISHWASHER
Model IDT870SAGX0
Near Vienna, VA 22182
Jason A.
Job Details: 11/21/2022
CX complaint DW not cleaning. Noisy. Replaced sump motor & ran test wash. Good wash pressure. NO LEAKS > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Barboursville, VA 22923
Eric F.
Job Details: 11/21/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ0
Near Stafford, VA 22554
Robert W.
Job Details: 11/21/2022
Cx complaint is the unit is leaking watewr. Inspected unti and found the door gasket not sealing properly in the top left corner allowing water to leak. Ordering Door gasket to correct issue.; ordrng 1 W11483553 (Door gasket)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Ashburn, VA 20147
Ezra M.
Job Details: 11/21/2022
"installed hinges, door working properly"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Falls Church, VA 22043
David J.
Job Details: 11/21/2022
CX complaint unit will not pump water into dishwasher and start washing dishes. After previous tech visit he had found that the unit needed a new harness and control. Arrived today and removed old parts and installed new ones as stated by previous tech powered unit back on and tested as soon as the unit got to the wash cycle. It started leaking water from underneath. Remove the unit and inspected and found that on wash motor black hose has a split and defective. Ordering new sump assembly for return visit.; ordrng 1 W11416363 (Sump assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Stephenson, VA 22656
Danny R.
Job Details: 11/21/2022
same noise as from before called tech line made report about fan noise and knocking noise . this is the unit that makes normal noise per wp made report the filter dryer was placed .sr7734947209 told cx if called back there will be a 120 charge to come out
We serviced a
JENN-AIR OVEN
Model JJW2827LL00
Near Culpeper, VA 22701
Robert W.
Job Details: 11/21/2022
CX complaint is the unit isnt working. Inspected unit and found unit not powering up pulled unit and tested power unit is getting good power found the UI connector disconnet from UI reseatted and unit is now working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Middletown, PA 17057
Drew B.
Job Details: 11/21/2022
cx complaint that they had another service from other company they stoped working.. when arrived unit had water in unit and had che ked power at box to verified connections were lose casuing the power to be intermitting. i was able torestest and would stop before drying again FOUND Bad owi sensor and and not starting cycle after one minute; ordrng 1 W11084121 (owi sensor 7@trb) and 1 W11085683 (sump 29@trb) and 1 W11305308 (control 1@trb)
We serviced a
WHIRLPOOL OVEN
Model JJW2430DP03
Near Washington, DC 20009
Samuel R.
Job Details: 11/21/2022
replaced part ordered.tested unit and unit is now working properly
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Stephenson, VA 22656
Danny R.
Job Details: 11/21/2022
unit will need gear case and pully they are making noise and not washing well ordering part told cx if called bacl same issues they will be charged 120
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Midlothian, VA 23112
John P.
Job Details: 11/21/2022
Installed mag tested working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Sandy Hook, VA 23153
Jerod R.
Job Details: 11/21/2022
replaced ordered parts and tested unit is cycling and has no codes present
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Dover, DE 19904
Andrew W.
Job Details: 11/21/2022
Cx complaint is unit shaking during spin cycle. inspected and verified complaint. checked unit for error codes and none were present. tested unit and unit spun without issues. found that cx was underloading the unit and it was causing the unit to go off balance. informed cx on proper loading of unit and calibrated unit. unit is working as designed. job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLE01
Near Norfolk, VA 23508
Anthony D.
Job Details: 11/21/2022
cx complaint left side leveler will not go up or down checked unit to find leveler stripped and will not go up or down ordering leveler assembly and second tech due to unit being a built in to complete repair; ordrng 1 W10860229 (leveler assembly left) and 1 LOOK/LOOK (second tech) and 1 W10860448 (leveler assembly right)
We serviced a
JENN-AIR COOKTOP
Model JIC4430XS00
Near Winchester, VA 22603
Danny R.
Job Details: 11/21/2022
unit has blownn out controls again called tech line will get all controls touch board covered under warrenty with other parts too also less then 30 days since last reapir called tech line sr; ordrng 1 WPW10396615 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF518SAHM
Near Washington, DC 20002
Shawn D.
Job Details: 11/21/2022
cx complaint unit is leaking inspected unit and found it dripping from the valve maybe the 90 was over tighten i insall. replced valve and clamp reinstakked 90 with thread tape turned water on no leaks then ran unit no leaks. unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV04
Near New Freedom, PA 17349
Bernard M.
Job Details: 11/21/2022
When arrived found the bottom right corner of FC door damaged. The liner wasn't sealed to door and gasket wouldn't stay in. Ordering FC door and is to be shipped to cx address. Cx will contact office when new door arrives.; ordrng 1 W11566703 (FC door)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Hampton, VA 23605
Justin W.
Job Details: 11/21/2022
cx complaint unit not heating. checked unit to find moisture sensor connector loose allowing for intermittent stopping of unit stating clothes dry. tightened moisture senswor and found unit working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Waynesboro, PA 17268
Andrew S.
Job Details: 11/21/2022
"Per previous diag I was able to access and repalce the gearcase, splutch and belt. i then testedthe unit and found that it is now functioning as intended. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW9620HBK3
Near Williamsburg, VA 23185
Lucas R.
Job Details: 11/21/2022
"upon arrival tub on site, cx complaint drum cracked, verrifed split in drum, while replacing tub, shock absorbers seperating whule removing, ordering shocks did not replace tub as cx is still able to use at this point, 2 techs needed for return visit; ordrng 4 W11316766 (shock absorber)s and 1 look (look)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Midlothian, VA 23112
Joseph D.
Job Details: 11/21/2022
"helped jp, install transformer. working properly"
We serviced a
WHIRLPOOL DRYER
Model WED95HEDW0
Near Sandston, VA 23150
Jonathon C.
Job Details: 11/21/2022
"cx complaint, 'unit not working.' cx wouldnt elaborate on this complaint, tested every function i could think of, everything worked. cx paid service call by card. job is complete"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Richmond, VA 23230
Joseph D.
Job Details: 11/21/2022
"found unit with no power to drain, replaced control and unit now draining properly"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Richmond, VA 23228
Jerod R.
Job Details: 11/21/2022
"cx had unit on back porch with only power connected, unble to properly test advised customer , it needs to be hooked up; saved tckt"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Williamsburg, VA 23185
Lucas R.
Job Details: 11/21/2022
"upon arrival ff temp at 37, fc 2, avg temps in diagnostics 35 and -4, evacuated system, purged with nitrogen, pressurized to 140 psi, presure did not drop, pulled vacuum for 20 min.charged, ran test 40 step 04 15 psi L , step 05 15 psi L, condensor fan not running in test 40, pressures spot on in normal operation while fc cooling 0 L, 110, cx complaining about refrigerant noise from liquid hitting evaporator, advised this was normal, per cx it did not sound like that until after repairs, called techline spoke with rit sr7734987447, confirmed unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Chantilly, VA 20152
Carl R.
Job Details: 11/21/2022
"Cx complaint is, AIG REF IM NOT MK ICE/SHUTTING OFF. REF/FREEZER WILL SHUT OFF ON ITS OWN AND CUSTOMER HAS TO UNPLUG IT FOR 10 MIN AND PLUG BACK IN FOR IT TO WORK. BUT CONS IS STILL HAVING THIS ISSUE ONCE A MONTH HE SAID. BUT ICE MAKER IS NOT WORKING AGAIN & SAID IT MAKES A CLUNKING NOISE. PLEASE CALL TECHLINE WHEN IN THE HOME AS WELL. From previous technician recommendations per tech support. Unplugged unit sonparts can be replaced. Control, control electronics, and wire harness was replaced. Removed both doors, and mulion, and deli section. Removed right slide to gain access to wire harness. Removed cover to gain access to control board area. Replaced both control boards. Unit working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF518SAHM
Near Washington, DC 20002
Shawn D.
Job Details: 11/21/2022
cx complaint unit leakeding. inspected unit found leaking at 90. replacd valve used thread tape turned water on and tested no leaks and is working. unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Centreville, VA 20121
Richard B.
Job Details: 11/21/2022
"CX complant. Door scratched/ Prior diagnosis found unit needs door , Installed door and assured door gasket sealing, Need to send badge to CX as it was not ordered. Job completed, RB; ordrng 1 W10884773 (badge) and 1 looklook (look look)"
We serviced a
WHIRLPOOL COOKTOP
Model KGCS166GSS2
Near Falls Church, VA 22043
Jason A.
Job Details: 11/21/2022
Address is 2324 BRITTANY PARC DR but no house # 2324 on this street. Checked GPS. Called CX but they did not call for service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Stephenson, VA 22656
Danny R.
Job Details: 11/21/2022
same noise as from before called tech line made report about fan noise and knocking noise . this is the unit that makes normal noise per wp made report the filter dryer was placed .sr7734947209 told cx if called back there will be a 120 charge to come out
We serviced a
WHIRLPOOL DISHWASHER
Model WDF518SAHM
Near Washington, DC 20002
Shawn D.
Job Details: 11/21/2022
cx complaint unit is leaking inspected unit and found it dripping from the valve maybe the 90 was over tighten i insall. replced valve and clamp reinstakked 90 with thread tape turned water on no leaks then ran unit no leaks. unit is good
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Midlothian, VA 23112
John P.
Job Details: 11/21/2022
Installed mag tested working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model KUDE48FXSP6
Near Alexandria, VA 22301
Lloyd B.
Job Details: 11/21/2022
Cx complained the unit leaked. Inspected the unit and found it leaking directly under the motor. Unit needs new sump assy; ordrng 1 WPW10455261 (motor)
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Richmond, VA 23233
Jerod R.
Job Details: 11/21/2022
"tested unit found unit has a ticking noise, foun a flay spot on a roller, and rub marks on the blower wheel, and deformed vent tub ordered needed parts to fix; ordrng 1 279936 (pipe-exhst) and 1 WP697772 (blower wheel)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Randallstown, MD 21133
Keith H.
Job Details: 11/21/2022
cx complaint is dryer no operation inspected unit tried to verify 240 from out let to unit but at outlet i got 121v and 2v. needs 220/240v to operate cx will have electricain check
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bowie, MD 20720
Dustin F.
Job Details: 11/21/2022
"Inspected unit, found Dual Valve reading open and Bad LED. Replaced Dual Valve and LED, unit now dispenses water and lights all on ( pics taken) SAdly, the Wrong color pantry ui door was ordered. sending Pantry UI for return visit and reordered Stainless door (Black stainless was ordered); ordrng 1 W10815669 (Pantry door (stainless)) and 1 Look (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDW09
Near Baltimore, MD 21212
Keith H.
Job Details: 11/21/2022
cx complaiint is sheet of ice in ice bucket inspected unti and found icemaker leaking i replaced icemaker it filled and cycled unit is working
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Stafford, VA 22554
Robert W.
Job Details: 11/21/2022
Replaced splutch and harness unit tested and is working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF518SAHM
Near Washington, DC 20002
Shawn D.
Job Details: 11/21/2022
cx complaint unit leakeding. inspected unit found leaking at 90. replacd valve used thread tape turned water on and tested no leaks and is working. unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Falls Church, VA 22042
Lloyd B.
Job Details: 11/21/2022
"Cx complained of a noise and had a recording. Inspected the unit and found no excess frost on the evap but, there was a tag on the harness above the evap fan that was hitting. I was able to move the tag to hit the fan duplicating the noise and the cx confirmed. Removed tag and there will be no more noise. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Milton, DE 19968
Frederick R.
Job Details: 11/21/2022
CX complaint is too warm in RC. Replaced evap fan motor per prior diagnosis. Temps in unit are RC 34-38 and FC 0 to 5. Unit is working as designed. Job is complete
We serviced a
KITCHENAID OVEN
Model KFEG500ESS0
Near Olney, MD 20832
Andrew H.
Job Details: 11/21/2022
"Customers complaint is a unit that maintaining temperatures. Inspected unit and found no error codes present at this time. Inspected temperature probe and found temperature probe is reading 1,080 ohms. I then cycled bake element in normal operation for bake and notice that the double line bakery relay with energize and de-energize while trying to warm up back to 350. This indicates that the relay was making contact and then not making contact I believe the issue was with the control. I quoted customer for replacing the control. Customer okay to repairs and paid and full with credit card. I then replace the control and tested unit. Units now working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near King William, VA 23086
Jonathon C.
Job Details: 11/21/2022
"cx complaint, unit still squeaks on heavy loads. tested unit, unable to verify complaint. cx did not have a test load for me. basket wobbles in spin significantly more than i think is acceptable. ordering gearcase, also ordering smaller diameter belt. cx is to have test load ready on return visit. unit may only need belt. two count job. resched for 12/2; ordrng 1 WPW10006384 (drive belt) and 1 WTW5057LW0 (gearcase) and 1 look (look)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Harrisburg, PA 17113
Drew B.
Job Details: 11/21/2022
replaed both parts unit checks good
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LV2
Near York, PA 17406
Sal R.
Job Details: 11/21/2022
"Per the previouse tech, I was able toa ccess and replace the main harness. Unit test good."
We serviced a
WHIRLPOOL WASHER
Model KDTM404ESS3
Near Front Royal, VA 22630
Daniel J.
Job Details: 11/21/2022
stacked unit customer will have removed for return entereed diag f8 e1 was stored ran diag at times when hot water was entrering small stream cold water normal steady flow at times whime from hot water valve long fill stored sugguesting vavles cx paid by cc 110 due on return; ordrng 1 W10599356 (inlet vavle)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Williamsburg, VA 23185
Lucas R.
Job Details: 11/21/2022
"upon arrival ff temp at 37, fc 2, avg temps in diagnostics 35 and -4, evacuated system, purged with nitrogen, pressurized to 140 psi, presure did not drop, pulled vacuum for 20 min.charged, ran test 40 step 04 15 psi L , step 05 15 psi L, condensor fan not running in test 40, pressures spot on in normal operation while fc cooling 0 L, 110, cx complaining about refrigerant noise from liquid hitting evaporator, advised this was normal, per cx it did not sound like that until after repairs, called techline spoke with rit sr7734987447, confirmed unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 11/21/2022
"cx complaint unit not washing, checked unit, unit displayimng 7-1 no heat 4-3 motor not running. ran auto cycle, checked motor, motor reading out of range. ordering sump&pump, and heater.; ordrng 1 W11025157 (pump&motor) and 1 W10518394 (heater)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Providence Forge, VA 23140
Chris B.
Job Details: 11/21/2022
replaced tub tested unit working as desighned
We serviced a
MAYTAG WASHER
Model NTW4516FW3
Near Easton, MD 21601
Alexander W.
Job Details: 11/21/2022
Called office cx has to resched ; O-emld tckt
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Dayton, MD 21036
Robert L.
Job Details: 11/21/2022
"installed new inner door and outer glass per previous, everything aligned now (see after pic), tested all ops ok, lower trim not mounted, will adress when wall oven is repaired"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Mechanicsville, VA 23116
Jerod R.
Job Details: 11/21/2022
tested unit found unit has bad appliance manager and signal not being sent always from console; ordrng 1 W11297709 (console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Vienna, VA 22181
Christian C.
Job Details: 11/21/2022
Installed damper control assembly. Tested damper. Damper opening and closing.