Service History 774 - VIA Appliance

We serviced a

WHIRLPOOL RANGE

Model KSEG700ESS6

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 12/02/2022

"Installed parts to complete the repair, verified all unit functions for proper operation...working as designed."

We serviced a

KITCHENAID COOKTOP

Model KECD807XBL00

Near Bel Air, MD 21015

Neil H.

Job Details: 12/02/2022

"AS I WAS REMOVING THE GLASS TOP IT WAS STUCK SLOWLY LIFTING I HEAR A CRACK LOWER CENTER EDGE CRACKS THANI REPLACE THE SWITCH PUT UNIT BACK TOGETHER AND THEN PUTTING KNOBS BACK ON ALL WHERE GOING ON GOOD THAN THE LAST ONE THE BLOWER FAN SWITCH IT FALLS THROUGH THAN THE FAN COMES ON AND WAS RUNNING THAN AFTER ABOUT 30-45 SEC BURNING SMELL LIKE THE BLOWER MOTOR BURNED OUT AND SWITCH IS IN 2 PIECES COOKTOP GLASS,BLOWER MOTOR AND SWITCH NEEDED EVERYTHING THAT COULD HAVE WENT WRONG IN A JOB HAPPENED HERE TODAY 2ND TECH NEEDED ON RETURN CX UNDERSTANDING OF EVERYTHING HE WAS RIGHT THERE AND WITNESSED ALL THE CRAZY THINGS HAPPENING 1 BY 1; ordrng 1 W10296247 (Whirlpool Range Main Cooktop - Black) and 1 WPW10247585 (motor-blwr) and 1 WP4456836 ( Switch, Blower)"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Georgetown, DE 19947

Frederick R.

Job Details: 12/02/2022

CX complaint is F0E9 error code. Inspected tested unit and verified complaint. During inspection I foun leveling legs defective and causing WM to wobble uncontrollably. This is under 30 days from DOP and falls under 30 day warranty. Ordering levleing legs for unit. Parts in stock.; ordrng 4 WPW10687506 (leveling leg)s and 1 look (look)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Shippensburg, PA 17257

Andrew S.

Job Details: 12/02/2022

Cx complaint is that the icemaker isnt making ice consistently. Upon arrival I found that the FC temp at at 0 Deg. I ran the harvest test and found that the ice maker motor is loud and sticking at the twist position. I was able to replace the ice maker. The unit is now functioning as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Elkridge, MD 21075

Robert L.

Job Details: 12/02/2022

"upon arrival unit shepard pratt hospital, unit extremely far form loading dock, spoke with cx they were willing to reschedule, NO RL; ordrng 1 look (look)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW

Near Prince George, VA 23875

Joseph D.

Job Details: 12/02/2022

unit with failed lid lock; ordrng 1 W11513248 (lid latch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Thurmont, MD 21788

Ricardo S.

Job Details: 12/02/2022

"Unit still not making ice, inspected unit, the ice maker runs but not filling with water.. the wire connection on dual valve was not making a good contact and that's why the ice maker was not filling with water.. unti is working now"

We serviced a

MAYTAG WASHER

Model MVWC555DW0

Near Washington, DC 20002

Emmanuel R.

Job Details: 12/02/2022

"Cs unit isnt agitating and its leaving red stains on the clothes. Confirmed complain. I found the unit would agitate but the splines on the washplate, drive hub and gear case are completely gone. The splines are corroded and shaved almost all the way off. Unit needs a gear case, drivehub and a washplate to restore proper operation. Ordering parts. Advised customer not to use the machine.; ordrng 1 W10528947 (hub) and 1 W10902814 (washplate) and 1 W10752187 (screw) and 1 W11454734 (gearcase)"

We serviced a

WHIRLPOOL WASHER

Model WFW96HEAW0

Near Bethesda, MD 20814

Samuel R.

Job Details: 12/02/2022

replaced parts ordered and tested unit.now working properly

We serviced a

WHIRLPOOL ICE MAKER

Model KUID308HPS01

Near Harrisburg, PA 17110

Fred G.

Job Details: 12/02/2022

cx complaint unit is the unit is making noise and ice production is all over the place. sometimes good wet ice and sometimes its cloudy and sticks together. inspected unit and found unit was making a squealing noise. found that noise was coming from the recirculation pump. found unit falls under the Technical Service Pointer #: W11623132 Rev. A. found pump that was installed was dated 2/20/21. called TL (SR7734813049) replaced recirc pump and tested unit and found unit now is no longer making noise. noises heard are as designed. cx also complained about somthing yellow running down from above unit. i found it was mold. tl adviced cx to run unit through a cleaning cycle. unit now checks good.

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW3

Near Bowie, MD 20715

Shawn D.

Job Details: 12/02/2022

cx compalint unti makes nosie at the end of cycle. inspected unit then chcked for errors nd has f0e2 ran service cycle and when spinning still had water inside no draining fast enough. tried adjusting line it did help still draining slow. removed hose and cant get blockage free. ordering all drain lines with hook ups for return; ordrng 1 3363920A (adapter) and 1 285834 (break incase) and 1 285863 (drain hose) and 1 w10721967 (splutch incase) and 1 look (look)

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Ocean View, DE 19970

Michael E.

Job Details: 12/02/2022

CX complaint: water in unit after cycle. Tested and verified complaint. I found the unit failed the air flow test with the electronic air flow tester. I informed CX of this and advised she contact builder to resolve. Unit is heating and tumbling properly. Unit is working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Norfolk, VA 23513

Carl A.

Job Details: 12/02/2022

"cx complaint of unit locking and unlocking,checked unit to find no error codes at this time called techline spoke with Rob ran unit through diagnoise tested componets unit is working as designed found bezel to be broken and the bottom part of door switch broken as well,advise cx on use of soap as they are use up to the number 4 line on cup that comes with the degregeant,also advise cx to run clean wash mode as instruced by techline SR#7735187754; ordrng 1 W11643703 (BEZEL)"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Alexandria, VA 22315

Dustin F.

Job Details: 12/02/2022

"CX complaint: Dryer making noisesInspected unit, confirmed CX complaintInspected unit further, pulled off top and front panels, found heavy lint buildup in blower wheel (cleaned out with vacuum) and found the drum warped. ORdering New Drum Assembly and 2 rollers for return visit.; ordrng 1 W10508188 (Drum) and 2 WPW10314173 (Roller)s"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Staunton, VA 24401

Danny R.

Job Details: 12/02/2022

found unit has issues with control and motor control comes on but wont run rotor stator will order mottor and control; ordrng 1 W11583890 (control) and 1 W11354541 (stator) and 1 W11314361 (rotor)

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Baltimore, MD 21205

Alexander D.

Job Details: 12/02/2022

replaced manifold and knob. tested unit. unit is now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Windsor, NC 27983

Branden R.

Job Details: 12/02/2022

"cx complaint crack in the bottom of the refrigerator. checked unit and found hairline crack on liner inside fridge . allowing warm air into unit and cause moisture build up , ordering liner epoxy repair kit and whirlpool touch up paint for proper repair to be done .; ordrng 1 8201700 (Liner Epoxy Repair Kit) and 1 72017 (Whirlpool Appliance Touch Up Paint, White)"

We serviced a

JENNAIR RANGE

Model JMW2430IL03

Near Chevy Chase, MD 20815

Samuel R.

Job Details: 12/02/2022

replaced control panel.tested unit and unit is now working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Arlington, VA 22205

David J.

Job Details: 12/02/2022

CX complaint LEDs are dim in refrigerator. Also pantry UI is not working and freezer drawer is defective and will not piece together after previous visit. Found what unit needed arrive today and replaced pantry UI along with user interface in pantry. Found that the freezer LED was out and the top left LED and refrigerator is out replace both LEDs. Pantry you are in our house power and works correctly along with all the lights are lit in the unit unit is not working as intended. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Fredericksburg, VA 22401

Tanner B.

Job Details: 12/02/2022

"Installed new heater, tested unit. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ

Near Newark, DE 19711

Alexander W.

Job Details: 12/02/2022

Cx stated light will not come on inspected tested and verified cx complaint found door switch in FC not actuating replaced from pre-id parts tested unit unit is now operating as designed job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Richmond, VA 23222

Jonathon C.

Job Details: 12/02/2022

icemaker sent to cx was wrong. i ordered the correct part but the part sent to cx was a different part number. took pictures.; ordrng 1 w11579560 (icemaker)

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Fairfax, VA 22031

Jason A.

Job Details: 12/02/2022

CX complaint DW not draining. Found standing water in tub. Unit will not drain. Unit fills but no voltage to drain pump. Drain pump measures good resistance at control connector but no way to test otherwise > JJ; ordrng 1 W11305303 (cntrl-elec)

We serviced a

WHIRLPOOL DISHWASHER

Model wdt730pahzo

Near Pasadena, MD 21122

Andrew H.

Job Details: 12/02/2022

"Cx complaint dishwasher handle is loose. Removed handlle, checked studs. Reinstalled handle and tightened grub screws. Unit is now working properly."

We serviced a

WHIRLPOOL ICE MAKER

Model KUIX305ESS1

Near Pikesville, MD 21208

Marc M.

Job Details: 12/02/2022

installed parts and tested unit. unit now checks good. water fills reservoir and no leaks.

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Riva, MD 21140

Mitchell H.

Job Details: 12/02/2022

cx complaint unit is not draining well. inspected and confirmed. no clogs but drain line is not ran properly. drain pump is weak also. drain pump i had with me today had a small crack on the plastic and did not want to risk it leaking so re ordering new pump and when we come back we should re rouote the drain through the bottom of cabinet instead of the top. snapped pic of POP still in warranty by 1 day; ordrng 1 W11412291 (drain pump.)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Linden, VA 22642

Daniel J.

Job Details: 12/02/2022

complaint clothing wet at end of cycle ran diag during spin noise metal on metal sound removed agitator found drum seperated from shaft moving freely orering drum 7 showing in stock; ordrng 1 W10554251 (spin basket)

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near Ashland, VA 23005

Thomas B.

Job Details: 12/02/2022

Cx complaint unit is not working properly inspected unit removed and replaced the valve and the manifold tested and inspected for proper use unit now functions normally

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Norfolk, VA 23513

Carl A.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL DISHWASHER

Model WDT790SAYB

Near Crofton, MD 21114

Mitchell H.

Job Details: 12/02/2022

cx complaint units not coming on at times and start button wont work at times. found user interface was shorting out and had signs of corrosion on boards. replaced ui with pre id part and unit is now working good and as desinged. cx paid in full. job completed.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Fredericksburg, VA 22405

Tanner B.

Job Details: 12/02/2022

"Installed new valve and dispenser, tested unit. Job complete"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Inwood, WV 25428

Ken M.

Job Details: 12/02/2022

"Customer complaint is that the unit is leaking. Unit tested and did not leak on the 1st diagnostic run. Reran the test cycle and unit still did not leak. Added two towels to the unit and ran a quick wash cycle. Found that when the unit drained, the standpipe nearly overflowed. Gearcase has a mettalic drag when in motion. Ordering gearcase and slider. Customer to have a plumber investigate the standpipe flow issue.; ordrng 1 W11449841 (gearcase) and 1 W10734521 (slider)"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Lincoln, DE 19960

Frederick R.

Job Details: 12/02/2022

cx complaint is WM bouncing. Inspected tested and found the leveling legs were not proper. Repositioned legs all the way and adjusted accordingly. Tested unit with four wet towels and ran entire drain and spin cycle and the unit was no longer off balance or banging. WM working properly. Job is complete

We serviced a

KITCHENAID OVEN

Model KERS306BSS0

Near Milford Mill, MD 21244

Justin S.

Job Details: 12/02/2022

cx says the burners are working but the display doesnt. found 120/240/120vac to the terminal block without any damaged wires. the control is getting 120vac. when power was reset the display came back. the unit is now preheating with bake. the unit is now good

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS00

Near Potomac, MD 20854

Roberto I.

Job Details: 12/02/2022

"Cx complaint humming noise, damaged door gaskets.Confirmed damaged and noldy rc door gaskets. Compressor and fans on, unable to confirm any humming noise. Ordering 2 door gaskets 8201809. Collected $578.48, balance due $220. **2 COUNTS** per time consuing parts replacement; ordrng 2 8201809 (door gasket)s and 1 2 counts"

We serviced a

WHIRLPOOL WASHER

Model WFW7590FW0

Near Belvidere, NC 27919

Branden R.

Job Details: 12/02/2022

"cx complaint unit leaking and staying locked checked unit and found errors f3e1 f9e1 found drain pump intermittently coming on , also found bad front door seal ( bellow ) allowing unit to leak while running ordering new drain pump and seal for proper repair .; ordrng 1 W11106747 (Washer door Seal) and 1 WPW10605427 (drain pump)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Arlington, VA 22205

David J.

Job Details: 12/02/2022

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS5

Near Washington, DC 20009

Samuel R.

Job Details: 12/02/2022

spoke with cx and advised they will reshedule for friday the 16th; schdld next appmnt for 12/16 FRI Am

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS

Near Vienna, VA 22181

Jason A.

Job Details: 12/02/2022

CX complaint DW not cleaning. Replaced control / console & wash motor assym. Test wash 3X outside cabinet. Start normal cycle. Good wash pressure. NO LEAKS > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW00

Near Alexandria, VA 22315

Dustin F.

Job Details: 12/02/2022

"CX complaint: Icemaker Keeps Locking up and not dropping ice correctly. Inspected unit, confirmed CX complaint. Jumped Ice maker and ice maker locked up halfway through the drop. CX already ordered an icemaker. I advised him if i install his, it will NOT be warrantied. He agreed and i replaced his icemaker with his ordered part. Cycled icemaker and it complete a cycle with no issue. collected $230.00 for Service fee and labor."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Winchester, VA 22602

Ricky E.

Job Details: 12/02/2022

"customer stated that the unit made a vibrating sound.. verified issue and fnd toe kick loose.. secured part, unit cks ok.."

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Georgetown, DE 19947

Frederick R.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW00

Near Alexandria, VA 22315

Dustin F.

Job Details: 12/02/2022

We serviced a

JENN-AIR OVEN

Model JJW2827DS01

Near Fairfax, VA 22032

Jason A.

Job Details: 12/02/2022

J14OLE1AP1. CX compalint DBL OVEN F2E1 error codes. Replaced console. - console is new & factory sealed. Prog Model JJW2827 & set date & time. Test both ovens heat to 350F. No error codes. Seals are stiff & flattened. Parts OOS. CX paid labor $110 > JJ; ordrng 2 W10739090 (Upr & Lwr gaskets)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Herndon, VA 20171

Christian C.

Job Details: 12/02/2022

Installed control. Set temps to recomended.

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Ocean View, DE 19970

Michael E.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near Upper Marlboro, MD 20772

Robert A.

Job Details: 12/02/2022

"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the IM was in the off position. I turned on the IM and ran a harvest cycle, it completed the water did not enter the unit. I found the fill tube clogged with ice. I removed the ice and tested the unit for the cx. The unit is now working as designed. Cx wants to replace the 2 drawers, I provided a quote for the parts.; ordrng 1 W11162443 (drawer 88.69) and 1 W11162446 (drawer 76.59)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Shippensburg, PA 17257

Andrew S.

Job Details: 12/02/2022

Cx complaint is that the unit is not spinning. Upon arrival I found an F7E1 and an F2E1. I then ran the diag cycle and found that the unit is humming during agitate and spin but not moving. I looked under the unit and found that the capacitor had failed and was leaking. I was able to removed and replace the capacitor. I then tested the unit and found that it is now functioning as intended. Job complete

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Forest Hill, MD 21050

Neil H.

Job Details: 12/02/2022

CX COMPLAINT UNIT MAKING NOISE UNIT HAS CLOTHES IN IT AND IT IS MAKING STRAINING NOISE AND THE SCREWS ON THE FLOOR NOT SURE WHAT THEY GO TO BUT IT'S NOT THE WASHER ORDERING GEARCASE AND SPLUTCH NEEDED UNIT SOUNDED NORMAL EMPTY BUT LOUD FULL; ordrng 1 W11454734 (Whirlpool Washer Transmission Gearcase) and 1 W10721967 (Whirlpool Washer Drive Clutch Kit) and 1 W11239857 (belt)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300EBS00

Near Laurel, DE 19956

Frederick R.

Job Details: 12/02/2022

Replaced valve and reset ice maker. Tested unit after repair and the IM harvests properly and fills with water. Job is complete

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 12/02/2022

"replaced all parts, calibrated and tested, no faults present, unit working as designed."

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Louisa, VA 23093

Kyle A.

Job Details: 12/02/2022

Cx complaint of unit not washing. Did confirm water in drain pan. Removed water amd found unit gasket not seated and unit leaning forward. Raised front legs and reseated gasket and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Winchester, VA 22603

Ricky E.

Job Details: 12/02/2022

compressor shipped unpressurerized and rattling.. will reorder part...; ordrng 1 W10507884 (compressor)

We serviced a

WHIRLPOOL WASHER

Model MHWE201YW00

Near Washington, DC 20003

Emmanuel R.

Job Details: 12/02/2022

"Cs unit is leaking , confirmed complaint. I found the hose that connects to the cold water valve is dripping water consistantly. Test unit itsself and the unit is not leaking, Advised customer he will need to replace the water hoses with a new on."

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Louisa, VA 23093

Kyle A.

Job Details: 12/02/2022

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Crozier, VA 23039

Kyle A.

Job Details: 12/02/2022

Cx complaint of off balance loads. Did confirm and changed suspension and unit is now as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJM0

Near Leesburg, VA 20175

Ezra M.

Job Details: 12/02/2022

replaced dispenser

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Fairfax, VA 22031

Jason A.

Job Details: 12/02/2022

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Gaithersburg, MD 20879

Julian H.

Job Details: 12/02/2022

CX complaint about unit wasnt amking ice & freezing items on top shelve checked temps on arrival FC 2 RC 32 checked unit for errors test 66 E0 test 56 E0 thermistors checking ok as well checked temp set found RC33* FC1* temp set too cold affecting items on top let CX know about this MUST ALLOW 48 HRS TO ADJUST TEMP

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Myrtle Beach, SC 29588

Jason T.

Job Details: 12/02/2022

"Cx complaint, no-cool installed parts to complete the repair, vacuumed and charged with 68 grams of R600A. Verified proper sor flow, cooling-freezing...working as designed.; ordrng 1 R600A (R600A JT VS) and 1 LOOK (LOOK) and 1 W11109499 (drier-tube JT VS), used 1 R600A (R600A), and 1 W11109499 (DRIER-TUBE) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Newark, DE 19711

Alexander W.

Job Details: 12/02/2022

"Installed parts per previous diag tested unit, no leak told cx to keep tested and if unit leaks to call us back unit is working as designed job is complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Fredericksburg, VA 22401

Tanner B.

Job Details: 12/02/2022

"Installed new heater, tested unit. Job complete"

We serviced a

KITCHENAID FREEZER

Model KRSC503ESS00

Near Haymarket, VA 20169

Daniel J.

Job Details: 12/02/2022

complaint weak cooling in freezer removed evap cpver pne bar and linelet line frosted other coils no frost pattern waited with evap cover back on and door closed checked again after ten mins no change ordering fresh food evap aand compressor uv drier informed customer 600 for labor on return customer believes they might be within the 5 year window will contact kitchenaid; ordrng 1 W10779331 (compressor) and 1 WPW10239732 (fresh foodds evap) and 1 WPW10143759 (uv drier) and 1 w11506635 (process stub)

We serviced a

WHIRLPOOL FREEZER

Model WSZ57L18DM00

Near Sykesville, MD 21784

Marc M.

Job Details: 12/02/2022

"cx complaint control not operating correctly still. cx states unit will still make beeping noise at seemingly random times after control replacement. at first went to enter diag,at which point found that the control was not seated in the housing which was causing the 'temp setting' button to be permanantly depressed, so when the cx would close the door the switch would active service diagnostic cycle. correctly installed existing control and tested unit. unit now checks good."

We serviced a

WHIRLPOOL DRYER

Model MED5500FW2

Near Ashburn, VA 20147

Ezra M.

Job Details: 12/02/2022

"installed belt and pulley, tested, sounds normal"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Darlington, MD 21034

Neil H.

Job Details: 12/02/2022

COMPLAINT HEATING NOT WORKING I CONFIRMED IT RUNNING DIA TEST MODE AND CHECKED THE HEATER FOR CONT. CHECKED GOOD AND CHECKED THE HARNESS OREDRING NEW CONTROL; ordrng 1 W11462458 (CNTRL-ELEC) and 1 W11573758 (THERMOSTAT)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Newark, DE 19713

Alexander W.

Job Details: 12/02/2022

Cx complaint of sizzling sound handles looses and doors not aligned. Inspected tested and verified cx complaint tightened handles and leveled fridge explained how the frost hitting defrost heater will make a sizzling sound and its operating normally. Unit is working as designed job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB02

Near Dundalk, MD 21222

Alexander D.

Job Details: 12/02/2022

"cx complaint brick of ice in ice container also lights flickering for a few seconds when opening doors. inspected unit and verified complaint. cx had plumber replace shutoff valve and water is dispensing normal now and unit is making ice but they keep getting big brick of ice in container. found icemaker leaking. replaced icemaker and tested, no longer leaking. found all lights flicker for a few sec after opening either door. they flicker when i release either door switch. ordering leds, returning tech try replacing rc ceiling led before the other 2. parts in stock @tribles, scheduled return visit for 12/19; ordrng 1 WPW10515058 (led, rc ceiling) and 2 WPW10515057 (led)s"

We serviced a

WHIRLPOOL OVEN

Model KEBS277SSS04

Near McLean, VA 22102

Jason A.

Job Details: 12/02/2022

CX complaint DBL OVEN Refund for control Replaced UPR OVEN BAKE + Thermal fuse. Test both oven heats bake broil convect. Called office to go over payment costs charges > JJ

We serviced a

KITCHENAID ICE MAKER

Model KUIX305ESS2

Near Richmond, VA 23236

Jerod R.

Job Details: 12/02/2022

"tested unit found unit has bad ice grid heater , wire is severed; ordrng 1 W10919199 (grid-cuttr)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Newark, DE 19713

Alexander W.

Job Details: 12/02/2022

Installed lid latch per previous diag and tested unit unit is now operating as designed job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Gaithersburg, MD 20879

Julian H.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ01

Near Manakin-Sabot, VA 23103

Kyle A.

Job Details: 12/02/2022

Cx complaint of led being out. Did confirm and replaced freezer led and unit is now as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS00

Near Potomac, MD 20854

Roberto I.

Job Details: 12/02/2022

We serviced a

KITCHENAID DISHWASHER

Model KDTE704DSS0

Near Alexandria, VA 22301

Lloyd B.

Job Details: 12/02/2022

Cx complained the unit did not finish a cycle. I left the vent fan unplugged and the cx has been using it succesfully. Installed new control and vent fan assy and ran through diagnostics. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED8500DC

Near Newark, DE 19711

Alexander W.

Job Details: 12/02/2022

Cx stated sound coming from unit during operation inspected tested and verified cx complaint found idler and rollers defective ordering belt just in case cannot reached due to SO part. ; ordrng 2 WPW10314173 (Roller)s and 1 W10849499 (Belt) and 1 W10837240 (Idler)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Newark, DE 19713

Alexander W.

Job Details: 12/02/2022

Cx stated unit is making loud noises during cycle inspected tested and verified cx complaint found drive hub defective tried to remove wash plate wash plate seized would need to be cut out. Gave cx quote for wash plate and drive hub cx denied quote paid service call by check job complete.

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Lincoln, DE 19960

Frederick R.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL OVEN

Model KEBS277SSS04

Near McLean, VA 22102

Jason A.

Job Details: 12/02/2022

CX complaint DBL OVEN Refund for control Replaced UPR OVEN BAKE + Thermal fuse. Test both oven heats bake broil convect. Called office to go over payment costs charges > JJ

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Ocean View, DE 19970

Michael E.

Job Details: 12/02/2022

CX complain t: not filling properly. Tested and verified complaint. I found the unit is barely filling on auto sense. Ordering control and pressure switch hose. Scheduled return visit for 12/9 PM; ordrng 1 W10846364 (hose) and 1 W11498190 (control)

We serviced a

KITCHENAID OVEN

Model KOCE500ESS05

Near Laurel, MD 20723

Eric W.

Job Details: 12/02/2022

installd new harness and tested unit unit is now heating propery

We serviced a

WHIRLPOOL DISHWASHER

Model KUDS30FXSS1

Near Ashburn, VA 20147

Ezra M.

Job Details: 12/02/2022

no operation. found fuse at control open. will need fuse to further test unit. landlord denied repair.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Forest Hill, MD 21050

Neil H.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL COOKTOP

Model G7CG3064XS00

Near Havre de Grace, MD 21078

Neil H.

Job Details: 12/02/2022

"CX COMPLAINT THE LR BURNER NOT SPARKING BUT ELECTRODE GOOD AND THE LF BURNER SWITCH IS LOCKED AND KNOB BROKEN 755.06 TOTAL CX WILL THINK ABOUT REPAIRING 120 COLLECTED; ordrng 1 WPW10284885 (knob) and 1 W10441652 ( Valve, Gas (lf,rr))"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Virginia Beach, VA 23455

Anthony D.

Job Details: 12/02/2022

after taking model and serial picture while explaining service call and labor fees cx refused service

We serviced a

KITCHENAID REFRIGERATOR

Model KUID308ESS2

Near Richmond, VA 23238

Kyle A.

Job Details: 12/02/2022

Installed hosing and leak checked unit and unit is now as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Alexandria, VA 22312

Lloyd B.

Job Details: 12/02/2022

Cx complained the unit leaked. Installed new tub and there is no damage for it to leak. Job complete

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Fairfax, VA 22030

Jason A.

Job Details: 12/02/2022

CX complaint WASHER not spinning or draining. Load is wet at end of cycle. Founbd F7 E1 error & cannot manually agitate or spin. Replaced actuator & test. Actuator moves but still no agitate or spin. Motor measures 4OHMs & cap 59 uF. Parts are at Whirlpool > JJ; ordrng 1 W11222082 (motor-drve) and 1 W11411581 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS03

Near Waldorf, MD 20601

Robert A.

Job Details: 12/02/2022

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Rockville, MD 20850

Julian H.

Job Details: 12/02/2022

CX complaint about freezing temps on RC inspected temps & found FC -5 RC 27 checked resistance on thermistor 7500oh issue with control board & thermistor replaced parts from preid MUST ALLOWED 48 HRS FOR UNIT TO RECALIBRATE

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB3

Near Palmyra, VA 22963

Kyle A.

Job Details: 12/02/2022

Cx complaint of unit not drying. Did confirm loose connection on heater. Seated connector and the unit is now as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Owings Mills, MD 21117

Justin S.

Job Details: 12/02/2022

cx says the unit makes noise 5 minutes into the wash. in component activation the unit is agitating spinning draining and filling good. no error ocdes in memory. ran the calibration and i heard the loud grinding noise. removed the shieldf and found the gearcase has been leaking oil. the unit needs parts; ordrng 1 W11454372 (gearcase) and 1 W10721967 (clutch) and 1 W11481722 (actuator) and 1 W11611297 (belt)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Herndon, VA 20171

Richard B.

Job Details: 12/02/2022

"CX complant. Washer making a noise when off. Inspected unit and found no error codes , Found unit fills , drains , agitates , spins fine. During testing apt upstairs ran the drain on there machine and CX stated thats the sound. Sound is coming from drain pipe in wall. Machine working as designed, Job completed, RB"

We serviced a

KITCHENAID DBL WALL OVEN

Model KOCE507ESS11

Near Baltimore, MD 21208

Justin S.

Job Details: 12/02/2022

cx says the microwave on the unit has a burning smell when using it. cx says another company has been out already and has replaced the cooling fan mag tube and inverter. tested the unit and the unit is heating good but does have a burning smell. the unit has a f6e4(ui and appliance manager mismatched). dont see any burnt spots visually inspecting. called tech support and spoke with an ed. activated the mag in diagnostics no smell heating good. activated the cooling fan and the fan is smelling. activated the crisper and no smell. file number 7735185972.; ordrng 1 W11344874 (fan) and 1 W10915651 (cover-plt)

We serviced a

WHIRLPOOL HOOD

Model KVWB400DSS4

Near Odenton, MD 21113

Mitchell H.

Job Details: 12/02/2022

cx complaint unit is vibrating. took out old blower motor and replaced with new one. old fan blade was missing a chunk out of it causing it to go off balanced. job completed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Winchester, VA 22602

Ricky E.

Job Details: 12/02/2022

"customer stated that the unit made a vibrating sound.. verified issue and fnd toe kick loose.. secured part, unit cks ok.."

We serviced a

KITCHENAID DISHWASHER

Model KDTE704DSS0

Near Alexandria, VA 22301

Lloyd B.

Job Details: 12/02/2022

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Milford, DE 19963

Frederick R.

Job Details: 12/02/2022

"CX complaint is WM spins only. Inspected/tested and found unit has a faulty actuator. U;on further inspection found gearcase oil sprayed all over components under outer tub. Orderdering. Gearcase, actuator, motor, capacitor, splutch belt. This will be a 2ct gearcase job; ordrng 1 W11454734 (gearcase) and 1 W11497303 (motor) and 1 W11239857 (belt) and 1 W11239857 (belt) and 1 W11428524 (capacitor) and 1 WPW10427633 (pulley shield) and 1 W10721967 (splutch) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 12/02/2022

"replaced thermistors, verified unit is forming frost pattern, advised cx to monitor unit."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Newport News, VA 23608

Carl A.

Job Details: 12/02/2022

"cx complaint of unit nmaking a grinding noise,checked unit to find no error codes at this time,checked bottom of unit to find that splinds have grinded on both the gear case and splutch replaced sputch as the moment but unit is going to need a grear case as leaking oil from it ordering parts needed for repairs; ordrng 1 W10752187 (Washplate Screw) and 1 W11510461 (WASHPLATE) and 1 W11449840 (Gearcase) and 1 W10721967 (Drive Clutch Kit) and 1 W11239857 (belt) and 1 LOOK/LOOK"

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