We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Chesapeake, Virginia 23322
Austin D.
Job Details:
12/02/2022
cx complaint the unit is not cooling again. checked the unit and found that the amp draw was at .6amps and low side is at -20 prewssure and the high side was at 190 psi. called the manufacturer and was told to isolate the system to see what section of the ss is restricted. blew from the suction line to the drier and had no flow. then i disconnected the evap and had airflow at the evaporator when cut at the cap tube. showing signs of a clogged cap tube. unit is deemed unrepairable. called manufacturer to inform them on the diagnosis and was told the unit is deemed unrepairable. cx is very upset and i advised her to contact the manufacturer at this time but they should be reaching out within the next 3-5 business days to let them know on the next steps. cx agreed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Chesapeake, Virginia 23322
Austin D.
Job Details:
12/02/2022
cx complaint the unit is not cooling again. checked the unit and found that the amp draw was at .6amps and low side is at -20 prewssure and the high side was at 190 psi. called the manufacturer and was told to isolate the system to see what section of the ss is restricted. blew from the suction line to the drier and had no flow. then i disconnected the evap and had airflow at the evaporator when cut at the cap tube. showing signs of a clogged cap tube. unit is deemed unrepairable. called manufacturer to inform them on the diagnosis and was told the unit is deemed unrepairable. cx is very upset and i advised her to contact the manufacturer at this time but they should be reaching out within the next 3-5 business days to let them know on the next steps. cx agreed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Alexandria, Virginia 22312
Lloyd B.
Job Details:
12/02/2022
Cx complained the unit leaked. Installed new tub and there is no damage for it to leak. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Alexandria, Virginia 22312
Lloyd B.
Job Details:
12/02/2022
Cx complained the unit leaked. Installed new tub and there is no damage for it to leak. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Gaithersburg, Maryland 20879
Julian H.
Job Details:
12/02/2022
CX complaint about unit wasnt amking ice & freezing items on top shelve checked temps on arrival FC 2 RC 32 checked unit for errors test 66 E0 test 56 E0 thermistors checking ok as well checked temp set found RC33* FC1* temp set too cold affecting items on top let CX know about this MUST ALLOW 48 HRS TO ADJUST TEMP
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Silver Spring, Maryland 20906
Israel R.
Job Details:
12/02/2022
Customer complaint unti was not starting. I tested the unit and the unit has not error codes and completed the cycle. Tested more and the unit is starting the cycle i cant find any issue. And the is working everytime. Could not replicate the issue. She will call back if the problem keeps happening.
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Stafford, Virginia 22554
Carl R.
Job Details:
12/02/2022
"Cx complaint is, Washer is making really loud sounds when changing wash modes-jamming noise sounds like a grinding. Talked with cx and cx has recording of the sound. Looked underneath and removed the cover to splutch. Removed fastener and belt and splutch, seen plastic dust. Replaced splutch and installed other parts. Tested unit, no more grinding. Unit working properly."
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Dover, Delaware 19901
Andrew W.
Job Details:
12/02/2022
"Per prior tech's diag, replaced catch. door hinges were bent some, also adjusted them so the door stayed shut. unit is now working as designed. job complete. called office and spoke the Ethan to verify cx was all paid up in full."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Chesterfield, Virginia 23838
Chris B.
Job Details:
12/02/2022
replaced tub tested unit working as desighned
We serviced a
WHIRLPOOL OVEN
Model WFG550S0HZ2
Near Rockville, Maryland 20852
Roberto I.
Job Details:
12/02/2022
Cx cancelled at the door
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Silver Spring, Maryland 20902
Israel R.
Job Details:
12/02/2022
Customermer complaint unit is not washing correctly and the unit is shaking a lot. I found the unit is not level. I level the unit and found the unit has a loose splutch. I reseated the splutch and the unit is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Newark, Delaware 19713
Alexander W.
Job Details:
12/02/2022
Cx stated unit is making loud noises during cycle inspected tested and verified cx complaint found drive hub defective tried to remove wash plate wash plate seized would need to be cut out. Gave cx quote for wash plate and drive hub cx denied quote paid service call by check job complete.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Chesterfield, Virginia 23838
Chris B.
Job Details:
12/02/2022
cx comp unit will not go threw cycles insp unit conf cx comp found f8e1 logged found obstruction in valve replaced valve tested unit working as desighned
We serviced a
UNKNOWN UNKNOWN
Model PART
Near Sterling, Virginia 20166
Christian C.
Job Details:
12/02/2022
Picked up part.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Williamsburg, Virginia 23185
Lucas R.
Job Details:
12/02/2022
upon arrival cx advised unit had been returned to Rent A Center
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW
Near Silver Spring, Maryland 20901
Israel R.
Job Details:
12/02/2022
Installed new door and tested. Unit is back to normal operations.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Norfolk, Virginia 23513
Carl A.
Job Details:
12/02/2022
replaced all aprts tested and calibrated unit works as designed
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Norfolk, Virginia 23513
Carl A.
Job Details:
12/02/2022
replaced all aprts tested and calibrated unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Washington, District of Columbia 20016
Samuel R.
Job Details:
12/02/2022
called office and cx could not cofirm where unit is.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Washington, District of Columbia 20016
Samuel R.
Job Details:
12/02/2022
called office and cx could not cofirm where unit is.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near King William, Virginia 23086
Jonathon C.
Job Details:
12/02/2022
"cx complaint, squeaking during operation. replaced belt with tighter belt. after repair tested unit with a heavy blanket in it, cx said it sounded better. job is complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near King William, Virginia 23086
Jonathon C.
Job Details:
12/02/2022
"cx complaint, squeaking during operation. replaced belt with tighter belt. after repair tested unit with a heavy blanket in it, cx said it sounded better. job is complete."
We serviced a
KITCHENAID OVEN
Model KERS306BSS0
Near Milford Mill, Maryland 21244
Justin S.
Job Details:
12/02/2022
cx says the burners are working but the display doesnt. found 120/240/120vac to the terminal block without any damaged wires. the control is getting 120vac. when power was reset the display came back. the unit is now preheating with bake. the unit is now good
We serviced a
KITCHENAID OVEN
Model KERS306BSS0
Near Milford Mill, Maryland 21244
Justin S.
Job Details:
12/02/2022
cx says the burners are working but the display doesnt. found 120/240/120vac to the terminal block without any damaged wires. the control is getting 120vac. when power was reset the display came back. the unit is now preheating with bake. the unit is now good
We serviced a
AMANA DRYER
Model NED4655EW1
Near Wilmington, Delaware 19805
Alexander W.
Job Details:
12/02/2022
Cx stated unit not drying clothes inspected tested and verified cx complaint found nothing wrong with dryer washer not spinning clothes out properly.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Wilmington, Delaware 19805
Alexander W.
Job Details:
12/02/2022
Cx stated unit not drying clothes inspected tested and verified cx complaint found nothing wrong with dryer washer not spinning clothes out properly.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Norfolk, Virginia 23513
Carl A.
Job Details:
12/02/2022
cx cancelled at door
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Norfolk, Virginia 23513
Carl A.
Job Details:
12/02/2022
cx cancelled at door
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Quinton, Virginia 23141
Jonathon C.
Job Details:
12/02/2022
"cx complaint, not heating. found element OL, quoted cx for job with TCO. cx declined tco, only wanted element. quoted job without TCO at 310.83 cx accepted, replaced parts. tested unit, unit working as designed. job is complete. element blew due to poor airflow from clogged vent. reccomended cx have vent cleaned."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Quinton, Virginia 23141
Jonathon C.
Job Details:
12/02/2022
"cx complaint, not heating. found element OL, quoted cx for job with TCO. cx declined tco, only wanted element. quoted job without TCO at 310.83 cx accepted, replaced parts. tested unit, unit working as designed. job is complete. element blew due to poor airflow from clogged vent. reccomended cx have vent cleaned."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Sykesville, Maryland 21784
Marc M.
Job Details:
12/02/2022
installed compressor and drier and pulled unit into 30 inch vacuum and held. unit held vacuum. was able to charge with r600a and test. evap developed full frost pattern and now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Sykesville, Maryland 21784
Marc M.
Job Details:
12/02/2022
installed compressor and drier and pulled unit into 30 inch vacuum and held. unit held vacuum. was able to charge with r600a and test. evap developed full frost pattern and now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chester, Virginia 23831
Joseph D.
Job Details:
12/02/2022
"replaced valve contrl and suspension, working properly"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chester, Virginia 23831
Joseph D.
Job Details:
12/02/2022
"replaced valve contrl and suspension, working properly"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Wilmington, Delaware 19804
Alexander W.
Job Details:
12/02/2022
Cx canceled at door fixed themselves
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Wilmington, Delaware 19804
Alexander W.
Job Details:
12/02/2022
Cx canceled at door fixed themselves
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW
Near Chesterfield, Virginia 23832
Joseph D.
Job Details:
12/02/2022
"unit with improper drawer installed keeping door open adn vent blocked, reset and unit working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW
Near Chesterfield, Virginia 23832
Joseph D.
Job Details:
12/02/2022
"unit with improper drawer installed keeping door open adn vent blocked, reset and unit working properly"
We serviced a
WHIRLPOOL COOKTOP
Model WCG77US0HS00
Near Glen Allen, Virginia 23059
Thomas B.
Job Details:
12/02/2022
Cx complaint unit is not working properly inspected unit found burners needed adjustments used 2mm screwdriver and set to cx expectations tested unit now functions normally
We serviced a
WHIRLPOOL COOKTOP
Model WCG77US0HS00
Near Glen Allen, Virginia 23059
Thomas B.
Job Details:
12/02/2022
Cx complaint unit is not working properly inspected unit found burners needed adjustments used 2mm screwdriver and set to cx expectations tested unit now functions normally
We serviced a
KITCHENAID OVEN
Model KOCE500ESS05
Near Laurel, Maryland 20723
Eric W.
Job Details:
12/02/2022
installd new harness and tested unit unit is now heating propery
We serviced a
KITCHENAID OVEN
Model KOCE500ESS05
Near Laurel, Maryland 20723
Eric W.
Job Details:
12/02/2022
installd new harness and tested unit unit is now heating propery
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Fort Washington, Maryland 20744
Robert A.
Job Details:
12/02/2022
Cx complaint that the unit is not turning on. I inspected the unit to confirm the complaint. The control panel is not responding at all. I checked power to the control and it's getting 122v but the connector was not secure. I secured the connector and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Fort Washington, Maryland 20744
Robert A.
Job Details:
12/02/2022
Cx complaint that the unit is not turning on. I inspected the unit to confirm the complaint. The control panel is not responding at all. I checked power to the control and it's getting 122v but the connector was not secure. I secured the connector and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Haymarket, Virginia 20169
Demonte S.
Job Details:
12/02/2022
Inspected the unit. Found that the cx is saying that the Cooktop had split. Checked the Cooktop. Single line split. This is a sign of a Heat crack. Installed new Cooktop. Tested the unit. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Haymarket, Virginia 20169
Demonte S.
Job Details:
12/02/2022
Inspected the unit. Found that the cx is saying that the Cooktop had split. Checked the Cooktop. Single line split. This is a sign of a Heat crack. Installed new Cooktop. Tested the unit. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
KITCHENAID RANGE
Model KSEG950ESS5
Near Annville, Pennsylvania 17003
Justin L.
Job Details:
12/02/2022
"cx complains cooktop is cracked. Was able to access unit, and found that the cooktop had heat fractures. Was able to replace glass cook top. Unit works as designed no further work needed."
We serviced a
KITCHENAID RANGE
Model KSEG950ESS5
Near Annville, Pennsylvania 17003
Justin L.
Job Details:
12/02/2022
"cx complains cooktop is cracked. Was able to access unit, and found that the cooktop had heat fractures. Was able to replace glass cook top. Unit works as designed no further work needed."
We serviced a
KITCHENAID RANGE
Model KERS303BSS0
Near Linden, Virginia 22642
Daniel J.
Job Details:
12/02/2022
replaced baking element heating rod broken nolonger connected after preheated to 350 f temps reached preheat temps
We serviced a
KITCHENAID RANGE
Model KERS303BSS0
Near Linden, Virginia 22642
Daniel J.
Job Details:
12/02/2022
replaced baking element heating rod broken nolonger connected after preheated to 350 f temps reached preheat temps
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Bethesda, Maryland 20817
Roberto I.
Job Details:
12/02/2022
"Cx complaint random banging noise during spin.Ran test mode, no errors. Shocks tested ok and no shipping bolts on the unit. Ran a complete test cycle, the unit worked ok and didn't make any noise. Inspected legs, level and all the hoses. I was unable to replicate any issue."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Bethesda, Maryland 20817
Roberto I.
Job Details:
12/02/2022
"Cx complaint random banging noise during spin.Ran test mode, no errors. Shocks tested ok and no shipping bolts on the unit. Ran a complete test cycle, the unit worked ok and didn't make any noise. Inspected legs, level and all the hoses. I was unable to replicate any issue."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWMS4
Near Biglerville, Pennsylvania 17307
Andrew S.
Job Details:
12/02/2022
Per previous diag I was able to access and replace the damper door. I then repowered the unit and found that the damper is functioning as intended. Job complete I collected the labor charge via Check #1046 for $120.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWMS4
Near Biglerville, Pennsylvania 17307
Andrew S.
Job Details:
12/02/2022
Per previous diag I was able to access and replace the damper door. I then repowered the unit and found that the damper is functioning as intended. Job complete I collected the labor charge via Check #1046 for $120.
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290REY
Near New Market, Maryland 21774
Marc M.
Job Details:
12/02/2022
installed compressor and filter drier and pulled unit into 30 inch vacuum. unit held vacuum with no leaks. charged unit with 5.00oz of 134a and tested. unit developed full frost pattern on evap and now checks good.
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290REY
Near New Market, Maryland 21774
Marc M.
Job Details:
12/02/2022
installed compressor and filter drier and pulled unit into 30 inch vacuum. unit held vacuum with no leaks. charged unit with 5.00oz of 134a and tested. unit developed full frost pattern on evap and now checks good.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Bristow, Virginia 20136
Demonte S.
Job Details:
12/02/2022
Installed the Control Board. Tested the unit. Unit is working properly.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Bristow, Virginia 20136
Demonte S.
Job Details:
12/02/2022
Installed the Control Board. Tested the unit. Unit is working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Bowie, Maryland 20716
Shawn D.
Job Details:
12/02/2022
cx complaint unit was showing f2e1 error code called whirlpool and wa told unplug and when they plug it back in they said it sparks at the outlet. inspected unit and plugged it in and it does spark this is normal. checked for errors and had none. ran test 51 and got stuck at step 18 checked gearcase and is leaking oil. unit has a bad gearcase slider clutch and washplate. called safety spoke with dana sr#7735149995 documented issue and eft cx with quote; ordrng 1 W11393685 (gearcase 263.77) and 1 W10734521 (slider 18.64) and 1 W10754448 (clutch 85.97) and 1 W10775188 (washplate 94.74)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near La Plata, Maryland 20646
Robert A.
Job Details:
12/02/2022
Cx was not home. She spoke with me through the door bell and asked to reschedule the appt. I put a TY card on her door at her request. I did not install the ordered parts.; saved tckt
We serviced a
KITCHENAID COOKTOP
Model KECD807XBL00
Near Bel Air, Maryland 21015
Neil H.
Job Details:
12/02/2022
"AS I WAS REMOVING THE GLASS TOP IT WAS STUCK SLOWLY LIFTING I HEAR A CRACK LOWER CENTER EDGE CRACKS THANI REPLACE THE SWITCH PUT UNIT BACK TOGETHER AND THEN PUTTING KNOBS BACK ON ALL WHERE GOING ON GOOD THAN THE LAST ONE THE BLOWER FAN SWITCH IT FALLS THROUGH THAN THE FAN COMES ON AND WAS RUNNING THAN AFTER ABOUT 30-45 SEC BURNING SMELL LIKE THE BLOWER MOTOR BURNED OUT AND SWITCH IS IN 2 PIECES COOKTOP GLASS,BLOWER MOTOR AND SWITCH NEEDED EVERYTHING THAT COULD HAVE WENT WRONG IN A JOB HAPPENED HERE TODAY 2ND TECH NEEDED ON RETURN CX UNDERSTANDING OF EVERYTHING HE WAS RIGHT THERE AND WITNESSED ALL THE CRAZY THINGS HAPPENING 1 BY 1; ordrng 1 W10296247 (Whirlpool Range Main Cooktop - Black) and 1 WPW10247585 (motor-blwr) and 1 WP4456836 ( Switch, Blower)"
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Springfield, Virginia 22151
Lloyd B.
Job Details:
12/02/2022
"Cx complained of wet clothes. Inspected the unit and found in diagnostics, the unit barely drained. There was a shirt stuck in the drain hole. Removed tub, removed shirt and tested and it now fills, washes and drains. There is a crack in the agitator. Unit needs new agitator; ordrng 1 W10752283 (agitator)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704KPS1
Near York, Pennsylvania 17404
Bernard M.
Job Details:
12/02/2022
"Cx complaint the unit leaks. When arrived ran unit on normal cycle, after unit filled found water dripping from the tub and it would run down to the seal of sump assembly and continue to drip steadily. Contacted TL to report findings and suggests replacing tub. Ordering tub assembly and to be shipped to cx address. Once part arrives, cx will inspect and contact office to set up return.SR#7735185177; ordrng 1 W11409866 (tub assembly)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS2
Near Washington, District of Columbia 20010
Samuel R.
Job Details:
12/02/2022
will need co and gas meter to check unit.have strong smell of gas in house cx will turn gas off.wil need to reshedule with both meters.cx owes 120 for service call; ordrng 1 cometer (co meter) and 1 gassniffer (gas sniffer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Sterling, Virginia 20164
Richard B.
Job Details:
12/02/2022
"CX refused service today , Stated there are other issues with fridge but when asked what they were she would not tell me. Stated she could not think of them right now. I told her i could take care of any issues she had with fridge today but CX insisted she has a appointment on 12th dec. RB; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS26C6MFZ00
Near Dover, Delaware 19901
Andrew W.
Job Details:
12/02/2022
"Cx complaint is unit not making ice. inspected and verified complaint. tested ice maker and ice maker would not respond. replaced ice maker and power cycled unit. tested new ice maker and still did not get a response. Called MR and double checked the wire harness on the door. found the tan wire severed on the fc door harness. Ordering FC door, new ice maker just in case it is defective from the shorted harness, ice maker switch, and jumper wire. cannot reschedule due to OS part and AIG authorization needed. cx informed to inspect the door when it arrives and call office for rescheduled visit.; ordrng 1 W10873791 (icemaker) and 1 W10646076 (wire-jumpr) and 1 W10918003 (switch-rkr) and 1 LW10839374 (dor-fip)"
We serviced a
JENN-AIR RANGE
Model JGS1450FS0
Near Chevy Chase, Maryland 20815
Samuel R.
Job Details:
12/02/2022
cx complaint burning smell.inspected unti and found no signs of thermal events.tested unit and found unit to be caked in grease casuing a burning smell.als found door gasket not to seal properly and causing vent trim coating to melt.cx will call jen air to try get parts covered.gave cx a qoute.after explaing to safety they will cover repair pand parts j154jj1wpl1.3 pl #7735050558 WPW10162385 7 tribles W11025120 4 tribles; ordrng 1 WPW10162385 (gasket) and 1 W11025120 (trim)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS04
Near Myrtle Beach, South Carolina
Jason T.
Job Details:
12/02/2022
"Cx complaint, no water-ice from the dispenser, inlet valve failure, warm air migration caused the water tank to freeze. Installed parts from truck stoock to complete the repair, verified all unit functions for proper operation...working as designed.; ordrng 1 WPW10341320 (valve-inlt JT VS) and 1 212643 (sealer-gum JT VS), used 1 WPW10341320 (INLET-VALVE), and 1 212643 (PERMAGUM) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB02
Near Dundalk, Maryland 21222
Alexander D.
Job Details:
12/02/2022
"cx complaint brick of ice in ice container also lights flickering for a few seconds when opening doors. inspected unit and verified complaint. cx had plumber replace shutoff valve and water is dispensing normal now and unit is making ice but they keep getting big brick of ice in container. found icemaker leaking. replaced icemaker and tested, no longer leaking. found all lights flicker for a few sec after opening either door. they flicker when i release either door switch. ordering leds, returning tech try replacing rc ceiling led before the other 2. parts in stock @tribles, scheduled return visit for 12/19; ordrng 1 WPW10515058 (led, rc ceiling) and 2 WPW10515057 (led)s"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Riva, Maryland 21140
Mitchell H.
Job Details:
12/02/2022
cx complaint unit is not draining well. inspected and confirmed. no clogs but drain line is not ran properly. drain pump is weak also. drain pump i had with me today had a small crack on the plastic and did not want to risk it leaking so re ordering new pump and when we come back we should re rouote the drain through the bottom of cabinet instead of the top. snapped pic of POP still in warranty by 1 day; ordrng 1 W11412291 (drain pump.)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Alexandria, Virginia 22315
Dustin F.
Job Details:
12/02/2022
"CX complaint: Dryer making noisesInspected unit, confirmed CX complaintInspected unit further, pulled off top and front panels, found heavy lint buildup in blower wheel (cleaned out with vacuum) and found the drum warped. ORdering New Drum Assembly and 2 rollers for return visit.; ordrng 1 W10508188 (Drum) and 2 WPW10314173 (Roller)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Halethorpe, Maryland 21227
Alexander D.
Job Details:
12/02/2022
cx complaint water dripping out of dispenser and ice falling out of chute onto floor. inspected unit and verified complaint. can see streak running down front of door. cx said he usually checks ice chute after hes done dispensing ice and its empty but ice falls out later. found hairline crack in door waterline and ice door not sealing. ordering fz door and ice container. need 2 tech to hold door up while feeding waterline and harness thru hinge. advised cx door will be shipped directly to his house and to call office to schedule return visit after inspecting for damages. cx understands.; ordrng 1 LW10918659 (fz door) and 1 WPW10558424 (ice container) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Spotsylvania Courthouse, Virginia 22551
Carl R.
Job Details:
12/02/2022
"Cx complaint is, No Cool Refrigerator - SP W11634348 - Special Project S71162 - Kit Per SP W11634348 - Not Cooling. Pulled unit from wall and compressor is hot to the touch. No fans blowing or no cooling. SR#7735188179. Evap fan is working properly. Sealed system needed.; ordrng 1 W11370574 (Compressor) and 1 W11504419 (Suction tube) and 1 W11504420 (Coupler) and 1 W11504418 (Lock ring compressor to condenser) and 1 W11506623 (Coupler) and 1 W11490399 (Drier) and 1 W11504448 (Coupler) and 1 W11506635 (Access valve)"
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near Broadlands, Virginia 20148
Ezra M.
Job Details:
12/02/2022
"Lo Flo error, unit storing f8e1 error. found both valves getting voltage and have water coming to them, unit will need both the hot and cold valves. unable to shut water supply valves off at wall. advised cust to have checked by plumber before repair.; ordrng 1 W11316255 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JF42NXFXDE02
Near Alexandria, Virginia 22301
Lloyd B.
Job Details:
12/02/2022
"Cx complained the unit did not cool. Inspected the unit and found frost on the rc evap. Spoke with tech support and we tried to get the rc and fc fans to run in diagnostics but they did not, only the cond fan. Checked for voltage at the connection and there is 12vdc. Checked for continuity on the yellow wire and it was there. Tech support says to replace all evap fans and control at the same time. SR7735189356; ordrng 2 W10683015 (rc fan)s"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Martinsburg, West Virginia 25403
Ken M.
Job Details:
12/02/2022
Customer complaint is that the door gasket is starting to fray. Unit will need a new door gasket. Ordering adhesive to secure the gasket to the door.; ordrng 1 W10861521 (seal-door) and 1 WP279368 (adhesive)
We serviced a
MAYTAG WASHER
Model MVWC555DW0
Near Washington, District of Columbia 20002
Emmanuel R.
Job Details:
12/02/2022
"Cs unit isnt agitating and its leaving red stains on the clothes. Confirmed complain. I found the unit would agitate but the splines on the washplate, drive hub and gear case are completely gone. The splines are corroded and shaved almost all the way off. Unit needs a gear case, drivehub and a washplate to restore proper operation. Ordering parts. Advised customer not to use the machine.; ordrng 1 W10528947 (hub) and 1 W10902814 (washplate) and 1 W10752187 (screw) and 1 W11454734 (gearcase)"
We serviced a
WHIRLPOOL HOOD
Model KVWB606DSS3
Near Glen Allen, Virginia 23059
Kyle A.
Job Details:
12/02/2022
Cx complaint of buttont not working. Did confirm and adjusted warped mount. Unit now operates as designed.; ordrng 1 WPW10716813 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Myrtle Beach, South Carolina 29588
Jason T.
Job Details:
12/02/2022
"Cx complaint, no-cool installed parts to complete the repair, vacuumed and charged with 68 grams of R600A. Verified proper sor flow, cooling-freezing...working as designed.; ordrng 1 R600A (R600A JT VS) and 1 LOOK (LOOK) and 1 W11109499 (drier-tube JT VS), used 1 R600A (R600A), and 1 W11109499 (DRIER-TUBE) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Ashburn, Virginia 20147
Ezra M.
Job Details:
12/02/2022
"did no receive inlet valve, received water inlet instead, unit also storing error f9e1, ordering inlet valve and drainpump.; ordrng 1 W11434044 (fill valve) and 1 W11412291 (drainpump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Upper Marlboro, Maryland 20772
Robert A.
Job Details:
12/02/2022
"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the IM was in the off position. I turned on the IM and ran a harvest cycle, it completed the water did not enter the unit. I found the fill tube clogged with ice. I removed the ice and tested the unit for the cx. The unit is now working as designed. Cx wants to replace the 2 drawers, I provided a quote for the parts.; ordrng 1 W11162443 (drawer 88.69) and 1 W11162446 (drawer 76.59)"
We serviced a
KITCHENAID FREEZER
Model KRSC503ESS00
Near Haymarket, Virginia 20169
Daniel J.
Job Details:
12/02/2022
complaint weak cooling in freezer removed evap cpver pne bar and linelet line frosted other coils no frost pattern waited with evap cover back on and door closed checked again after ten mins no change ordering fresh food evap aand compressor uv drier informed customer 600 for labor on return customer believes they might be within the 5 year window will contact kitchenaid; ordrng 1 W10779331 (compressor) and 1 WPW10239732 (fresh foodds evap) and 1 WPW10143759 (uv drier) and 1 w11506635 (process stub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ00
Near Arlington, Virginia 22203
David J.
Job Details:
12/02/2022
Cx complaint unit not making ice. Found filter to be jammed into filter head causing no water to pass through and be dispensed. Removed filter and now water comes out at proper pressure. Other complaint was ice maker does not produce ice. Inspected and found arm had popped out in the off position. Re installed arm and turned ice maker on. Unit needs a filter head and filter. Possible ice maker but told Cx to let us know in 24 hours. Quoted Cx for filter head and filter repair. Cx paid 120.00 for service call ; ordrng 1 W10844267 (Filter head) and 1 EDR1RXD1 (Water filter)
We serviced a
WHIRLPOOL RANGE
Model WFG515SOES1
Near Potomac, Maryland 20854
Roberto I.
Job Details:
12/02/2022
"Cx complaint display not working.Power supply ok. Removed back cover, found heavy roaches infestation on control board and spark module. Also a large quantiy of oil was droped on and inside the unit, got all absorbed by the cavity insolation and the part cannot be replaced. Quoted repair $730.93 ($90 for 2nd appliance), with $125 labor for control board WPW10348656 and spart module W11162730 replacement. Cx declined, collected $90 (2nd appliance). If we have to go back and do the repair, the cx must to provide proof of extermination first.; ordrng 1 WPW10348656 (control board) and 1 W11162730 (spark module)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Herndon, Virginia 20170
Richard B.
Job Details:
12/02/2022
"CX complant. Dishwasher dosent clean very well , Inspected unit and unit would not go into diagnostics regardless of what three buttons used , Ordering console and control . Believe there is a syuck button on console. Machine goes into test wash fine Believe the CX selections are being canceled by keypad normal button . Ordering console and control , Install console first and test unit on normal cycle. Before installing control, RB; ordrng 1 W11416457 (console) and 1 W11410066 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Winchester, Virginia 22602
Ricky E.
Job Details:
12/02/2022
tech line chris.. SR#7735189810.. per tech line the units inverter seems to be shorting and blowing the gfi... need part; ordrng 1 w11320585 (inverter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Baltimore, Maryland 21224
Alexander D.
Job Details:
12/02/2022
"upon arrival cx said after he defrosted unit, it did make a couple batches of ice but stopped again because overfrosting came back. tech sheet has a note saying twist tray icemaker thermistor will test open in diagnostics. pressed icemaker test button and it harvested and filled fine, icemaker not needed. tested heater and it is heating, brown wire is secure. put a piece of tape around brown wire connector to make sure it doesnt unplug again. found defrost thermistor only reading 3.4k while encased in frost. cleared all frost with steamer and replaced defrost thermistor from v/s. advised cx monitor and call back if overfrosting comes back or if it stops making ice again.; ordrng 1 WPW10384183 (thermistor(AD v/s)), used 1 WPW10384183 (thermistor(AD v/s)) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chesapeake, Virginia 23325
Anthony D.
Job Details:
12/02/2022
"cx complaint of grinding noise checked unit to find no error codes ran test cycle heard grinding noise checked under unit to find small amount of oil coming from gearcase and also found cam gear wearing throwing plastic dust on components under unit ordering gearcase, clutch kit, belt and actuator to complete repair; ordrng 1 W11449840 (gearcase) and 1 W11481722 (actuator) and 1 W10721967 (clutch kit) and 1 W11239857 (belt)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Alexandria, Virginia 22306
Dustin F.
Job Details:
12/02/2022
"Upon Arrival, Unit was stuck with lid lock on. Took top off to access control and replaced control per previous tech. Ran Test cycle and unit would not proceed after cold water and warm water valves were tested. No codes were present. Would not drain. Used Shop Vac to drain all water out of unit and clean floor. tested continuity for drain pump at j63 and j66 and got 24.7 ohms. Then went to drain pump and got 22,2 ohms at the drain pump its self. Drain pump was hot to touch, checked for clogs and found nothing. Tried test mode again and again, the drain pump would just hum and not work. unplugged unit to unlock then tried a drain and spin cycle. still, drain pump hums and unit doesnt work. Unit needs new drain pump. Ordering drain pump 32 in stack and scheduled cx please put on cancel list; ordrng 1 W11399437 (Drain Pump) and 1 Look (Look)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Mineral, Virginia 23117
Tanner B.
Job Details:
12/02/2022
"latch assebly clip/ bezel clip failed, found lid lock hanging under lid. installed new latch and strike .. need to mail bezel to cx; ordrng 1 W11545554 (bezel) and 1 look (look)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Manchester, Maryland 21102
Brian R.
Job Details:
12/02/2022
"cx complaint is with units running and said unit just wont wash or wash like it should. found the same code twice of F7E1 tach missing or wrong signal. . tried to run DLMS cycle and nothing. motor hums and vibrates and then unit shuts down and flashes code F7E1. unit will need motoe repled. updated actuator and it came out as well. will order parts needed. as soon as parts are in office will schedule.; ordrng 1 W11395618 (Capacitor) and 1 W11283592 (Motor), used 1 W11481722 (Actuator) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Ellicott City, Maryland 21043
Robert L.
Job Details:
12/02/2022
"installed paddle, switch and seperator, i previously taped over old deli ui , once control was removed harness was ok, control ok, harness was the issue, left door unplugged, also found LEDs had gone out since last visit, ordering deli harness and LEDs; ordrng 1 W11170612 (harns-wire) and 1 W11462342 (LED silver RC) and 1 W11601311 (LED silver FC)"
We serviced a
JENNAIR DISHWASHER
Model JDTSS243GX0
Near Washington, District of Columbia 20009
Samuel R.
Job Details:
12/02/2022
cx complaint unit is not workinginspected unit and got error code f8e4.found drain pump to not be working.unit will need a new pump.WPW10531320 76 tribles; ordrng 1 WPW10531320 (drain pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Vienna, Virginia 22181
Christian C.
Job Details:
12/02/2022
"Installed IM, shutofff arm, and gasket. When removing FC door found crack in liner to the door screws. Cx did not have old IM and new IM does not have front cover. Ordering FC door and IM front cover. Ship door to cx oversized part.; ordrng 1 WPW10289690 (IM front cover) and 1 LW10858419 (FC door)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKB0
Near Silver Spring, Maryland 20905
Israel R.
Job Details:
12/02/2022
"Service Pointer #: W11540964. S17304. F9E1 long drain, F10E2 Vent wax motor. Customer complaint unit is not finishing cycle. I ran test and found 2 error codes i ran the test and the unit completed cycle. I ran quick wash and the unit stopped when the washer was abut to drain for the last time before drying. Now i cant drain the control clicks but nothing. i quoted customer for 230 for replacin the drain pump and the heater is covered by the service pointer. I attempted to removed the unit but the unit is not coming out because the the wood floors are too hig to clear the unit feet. Customer is going to have someone to cut the floor or removed it so we can have enough space to get it out. The unit will need to bring the drain pump back and order the heater. Cx is calling back for return.; ordrng 1 W11537778 (Heater) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Mechanicsville, Maryland 20659
Shane B.
Job Details:
12/02/2022
"cx complaint is the unit not making ice or dispensing water. cx said ice production slowed down then stopped and water slowed to trickle then stopped at the same time. cx tried changing water filter but its stuck in the housing. checked temps when i arrived. RC is 31, FC is -4. i removed filter and installed bypass. water flows properly with bypass in place. tested IM and it cycled and filled. cx asked that i leave bypass in place because her tap water is very clean. unit is working as designed. ordering new bypass for van stock.; ordrng 1 W11395888 (bypass VS), used 1 W11395888 (bypass) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Hampstead, Maryland 21074
Brian R.
Job Details:
12/02/2022
cx had a recording of sounds unit is making. a clicking at the end of each stroke and a srcapping sound as well. nothing really high pitch. he said its not every load its every few loads and he doesnt do large loads or to heavy of loads either. we ran a quick wash to listen to unit before breaking down. units O-O-W and he knows and not to happy about unit and needing repairs. no codes in unit. pulled unit and removed stator and found oil all on slidder this time and on magnets as well as causing unit to have the issues. went over unit and repairs and hes very upset and advised he will be calling in. new home and less the 2 years old and big repairs like this and he shouldnt have to pay for this and whirlpool shown own up to there appliances he said. will order parts for now. quote given; ordrng 1 W11393685 (Gearcase 263.77) and 1 W10734521 (Slidder 18.64) and 1 W10754158 (Stator 155.01) and 1 W10754448 (Clutch 85.97) and 1 W10754161 (Rotor 168.25)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Martinsburg, West Virginia 25404
Ken M.
Job Details:
12/02/2022
"Received a bulb instead of a socket. Confirmed part # ordered is correct. Reordering socket.; ordrng 1 W10210871 (holder,lamp)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS00
Near Arlington, Virginia 22207
David J.
Job Details:
12/02/2022
"CX complaint water will sporadically work here and there. After last text visit, he had found this unit needed a pressure regulator for the waterline. Arrived to the job and inspected unit and found that this unit has a steel braided line which is not compatible with the pressure regulator. Found that when disconnecting the water filter theres a lot of pressure behind it and reinstalling it. You have to muscle it on because of the pressure. Ordering pecks line to properly secure pressure regulator. That way that this issue is no longer present. Will return when parts come in.; ordrng 1 W10267701RP (Pex line) and 1 Look (Look)"
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Vienna, Virginia 22180
Jason A.
Job Details:
12/02/2022
CX complaint FRIDGE not freezing in FC. Test 01 & 02 temps average 44F RC & 32F FC. Ran test 10 & 11 weak frost pattern. 2Count2Tech > JJ; ordrng 1 Look (look) and 1 2Count2Tech (2Count2Tech) and 1 W10913906 (coupler) and 1 W10143759 (drier UV)