We serviced a
WHIRLPOOL WASHER
Model MVWB880BW0
Near Goldsboro, PA 17319
Bernard M.
Job Details: 12/02/2022
Cx complaint the unit's lid won't lock to start cycle. Entered into diag and found error code F82 lid lock fault. Ran test cycle and unit completed cycle without issues. Gave cx quote for full repair and they'll be purchasing new unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Haymarket, VA 20169
Demonte S.
Job Details: 12/02/2022
Installed the Rail Mullion & Freezer Door. Heated the Door. Unit is working as Designed.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Hagerstown, MD 21742
Ken M.
Job Details: 12/02/2022
"Customer complaint is that the unit shut down in the middle of the cycle, lid is locked. Customer had the unit unplugged. Unit plugged in and the display will breifly flash F5 and then reset. Disconnected power and disconnected the latch from the control. Power restored, but the unit continues to flash the same error. Manually released the door strike from the latch and plugged latch back in. Power restored and the unit powered on normally. Unit put into diagnostics and the unit has error codes F5E1, E2, and E3. Issue is in the latch assembly. Latch replaced and unit tested. Unit is working properly. Old part left with customer."
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LZ1
Near Fredericksburg, VA 22408
Tanner B.
Job Details: 12/02/2022
"CX Concern of the units burner not working well , found the units lf burner flame very high on low , adjusted the units valve and tested unit .. LF burner working well , flame is corrected.. Also noticed the bottom bake burner cover warped and not staying in place .. Unable to secure cover ..; ordrng 1 WP3195097 (COVER) and 1 look (look)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Milton, DE 19968
Frederick R.
Job Details: 12/02/2022
"Upon arrival Unit was working as designed except for the ice maker. FC temp was-2 and RC was 37. Evap fan running properly. Checked voltage from control and got 12.74vdc and same at fan itself. CX claims that carboard on boxes gets soft every now and then. Checked line going into IM and it was not frozen, however the fitting on valve itself was cracked in half. This is the reason water is not getting to IM. Made sure line was seated properlySpoke to Ed at WPTL (SR#7734846698). Went over findings and was tolf all my readings were good. Thinks the soft boxes are from unit being in defrost or CX leaving door open accidentally. Ordering dual valve. Spoke to CE and CX rescheduled for 12/9/22.; ordrng 1 W11482383 (dual valve)"
We serviced a
WHIRLPOOL HOOD
Model KVWB400DSS4
Near Odenton, MD 21113
Mitchell H.
Job Details: 12/02/2022
cx complaint unit is vibrating. took out old blower motor and replaced with new one. old fan blade was missing a chunk out of it causing it to go off balanced. job completed
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Williamsburg, VA 23188
Lucas R.
Job Details: 12/02/2022
"cx complaint no operation, checked unit, identified f5e1 unit lid lock code - verified 120vac to lock, mechanical failure within lid lock; ordrng 1 WPW10482836 (latch)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Leesburg, VA 20175
Ezra M.
Job Details: 12/02/2022
replaced dispenser
We serviced a
WHIRLPOOL WASHER
Model wtw5000dw1
Near Dover, PA 17315
Bernard M.
Job Details: 12/02/2022
Cx complaint unit's leaking oil and making noise. Inspected underneath and found the gear case is leaking heavy oil. All components are covered. The belt is beginning to weard down along with the clutch. The teeth are worn down on clutch which causes the noise. Ordering parts and 2 call count for repair. Once approved contact cx to reschedule; ordrng 1 W11283592 (motor) and 1 W10721967 (clutch) and 1 WPW10006384 (belt) and 1 W11395618 (capacitor) and 1 WPW10427633 (shield) and 1 W10752283 (washplate) and 1 W10752187 (screw)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM2
Near Stafford, VA 22554
Carl R.
Job Details: 12/02/2022
"Cx complaint is, AIG DW rack rollers broke off. Inspected unit and seen wheel no longer intact. Pulled unit from rails and removed original adjuster and installed new updated adjuster. Unit working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Sykesville, MD 21784
Marc M.
Job Details: 12/02/2022
installed compressor and drier and pulled unit into 30 inch vacuum and held. unit held vacuum. was able to charge with r600a and test. evap developed full frost pattern and now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JF42NXFXDE02
Near Alexandria, VA 22301
Lloyd B.
Job Details: 12/02/2022
"Cx complained the unit did not cool. Inspected the unit and found frost on the rc evap. Spoke with tech support and we tried to get the rc and fc fans to run in diagnostics but they did not, only the cond fan. Checked for voltage at the connection and there is 12vdc. Checked for continuity on the yellow wire and it was there. Tech support says to replace all evap fans and control at the same time. SR7735189356; ordrng 2 W10683015 (rc fan)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Thurmont, MD 21788
Ricardo S.
Job Details: 12/02/2022
"Unit still not making ice, inspected unit, the ice maker runs but not filling with water.. the wire connection on dual valve was not making a good contact and that's why the ice maker was not filling with water.. unti is working now"
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrt318fzdm02
Near Delta, PA 17314
Drew B.
Job Details: 12/02/2022
foudn possible issue with evap was able to replace and also replacdirer ported compressor pulled vaccum and filled to the set 3.7r134a and lalow time to cool to note this unit is in a garage!!
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Newark, DE 19711
Alexander W.
Job Details: 12/02/2022
"Installed parts per previous diag tested unit, no leak told cx to keep tested and if unit leaks to call us back unit is working as designed job is complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Newark, DE 19711
Alexander W.
Job Details: 12/02/2022
"Installed parts per previous diag tested unit, no leak told cx to keep tested and if unit leaks to call us back unit is working as designed job is complete."
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Virginia Beach, VA 23456
Anthony D.
Job Details: 12/02/2022
cx complaint unit has dent in door causing bad seal around outer glass replaced outer door tested unit working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104KPS0
Near Charlottesville, VA 22901
Eric F.
Job Details: 12/02/2022
"Confirmed cx complaint unit intermittently leaking from left side of door. Cx states leaking is intermittent. Sometimes will work fine, sometimes will leak. Found evidence of left side of door not always seating properly upon closure, allowing water to build up around left side mounting tab that runs down outside of cabinet. Adjusted door, sealed mounting tab holes with clear foodgrade silicone. Job was in a limited cell area, calling techline on monday to document findings.; schdld next appmnt for 12/12 MON !"
We serviced a
WHIRLPOOL DRYER
Model MED5500FW2
Near Ashburn, VA 20147
Ezra M.
Job Details: 12/02/2022
"installed belt and pulley, tested, sounds normal"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Leesburg, VA 20175
Ezra M.
Job Details: 12/02/2022
"noise concerns, doors uneven, unit not leveled, first noise caused by condenser rubbing cardboard sheet under condenser, second noise is compressor and is normal. leveled unit, adjusted doors."
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Silver Spring, MD 20906
Israel R.
Job Details: 12/02/2022
Customer complaint unti was not starting. I tested the unit and the unit has not error codes and completed the cycle. Tested more and the unit is starting the cycle i cant find any issue. And the is working everytime. Could not replicate the issue. She will call back if the problem keeps happening.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Germantown, MD 20876
Julian H.
Job Details: 12/02/2022
CX complaint about unit started to melt ice & FC not coling well test temps on arrival FC38* RC35* went to check fans test 56&57 running check temperatures on tests 23-28 same as my reading fan for icemaker running test120 PA test97FF dissassembled test 40 watts are fine increasing 4-5 watts when changes test 38 compressor @ 100% it dropped down to 80 watts issue to high side NEEDS NITROGEN TO PRESSURIZED SYS SEALED SYS 3 COUNTS JOB R600A LOKRING KIT; ordrng 1 W11506635 (process stub) and 1 W11565768 (FC evap) and 1 W11506620 (coupler capillary to evap) and 1 W11506620 (coupler suction to evap) and 1 NITROGEN (NITROGEN) and 2 W11504445 (coupler(heat loop to cond))s and 2 W11504431 (coupler (suction to cond))s and 1 W11109499 (drier-tube) and 1 W11506623 (coupler (3 way to drier)) and 1 W11578031 (compressor) and 1 W11504415 (coupler high side to com) and 1 W11506621 (charging tube)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Harrisburg, PA 17110
Fred G.
Job Details: 12/02/2022
i was able to access unit and replace the console as per previous visit. when removing the front penal i found moisture on door once console was removed. i also found vent fan gasket was not installed currectly from factory. I was able to fix gasket and reinstalled front panel. tested unit and found unit now checks good.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Charles Town, WV 25414
Ricky E.
Job Details: 12/02/2022
"customer stated that the unit wasnt filling. verified issue and fnd loose cold connection at the valve. secured connection, unit cks ok.."
We serviced a
MAYTAG WASHER
Model MVWC555DW0
Near Washington, DC 20002
Emmanuel R.
Job Details: 12/02/2022
"Cs unit isnt agitating and its leaving red stains on the clothes. Confirmed complain. I found the unit would agitate but the splines on the washplate, drive hub and gear case are completely gone. The splines are corroded and shaved almost all the way off. Unit needs a gear case, drivehub and a washplate to restore proper operation. Ordering parts. Advised customer not to use the machine.; ordrng 1 W10528947 (hub) and 1 W10902814 (washplate) and 1 W10752187 (screw) and 1 W11454734 (gearcase)"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC2
Near Manassas, VA 20109
Demonte S.
Job Details: 12/02/2022
Installed the Hot Water Valve. Tested the unit. No Leaks. Unit is working as Designed.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HC0
Near Warrenton, VA 20187
Daniel J.
Job Details: 12/02/2022
per notes installed gear case clutch stator slider with new screws calibrated ran diag cycle no faults or errors
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Round Hill, VA 20141
Ricky E.
Job Details: 12/02/2022
"installed parts, unit cks ok....; ordrng 1 look/look (look/look)"
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS30FXSS1
Near Ashburn, VA 20147
Ezra M.
Job Details: 12/02/2022
no operation. found fuse at control open. will need fuse to further test unit. landlord denied repair.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Bowie, MD 20716
Shawn D.
Job Details: 12/02/2022
cx complaint unit was showing f2e1 error code called whirlpool and wa told unplug and when they plug it back in they said it sparks at the outlet. inspected unit and plugged it in and it does spark this is normal. checked for errors and had none. ran test 51 and got stuck at step 18 checked gearcase and is leaking oil. unit has a bad gearcase slider clutch and washplate. called safety spoke with dana sr#7735149995 documented issue and eft cx with quote; ordrng 1 W11393685 (gearcase 263.77) and 1 W10734521 (slider 18.64) and 1 W10754448 (clutch 85.97) and 1 W10775188 (washplate 94.74)
We serviced a
WHIRLPOOL DRYER
Model WED49STBW
Near Leesburg, VA 20175
Ezra M.
Job Details: 12/02/2022
"not drying properly. found blower wheel disconnected from motor shaft, reconnected, tested, working properly.also advised cust to have vents cleaned."
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX305ESS1
Near Pikesville, MD 21208
Marc M.
Job Details: 12/02/2022
installed parts and tested unit. unit now checks good. water fills reservoir and no leaks.
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HB01
Near Harpers Ferry, WV 25425
Ricky E.
Job Details: 12/02/2022
"installed parts, unit cks ok..."
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LZ1
Near Fredericksburg, VA 22408
Tanner B.
Job Details: 12/02/2022
"CX Concern of the units burner not working well , found the units lf burner flame very high on low , adjusted the units valve and tested unit .. LF burner working well , flame is corrected.. Also noticed the bottom bake burner cover warped and not staying in place .. Unable to secure cover ..; ordrng 1 WP3195097 (COVER) and 1 look (look)"
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near Broadlands, VA 20148
Ezra M.
Job Details: 12/02/2022
"Lo Flo error, unit storing f8e1 error. found both valves getting voltage and have water coming to them, unit will need both the hot and cold valves. unable to shut water supply valves off at wall. advised cust to have checked by plumber before repair.; ordrng 1 W11316255 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Fairfax, VA 22032
Demonte S.
Job Details: 12/02/2022
"Installed the Compressor, Couplers & Driers. Pulled Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit to 2.0 Oz's. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures.); used 1 W11504431 ( Coupler ( van stock)) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Winchester, VA 22602
Ricky E.
Job Details: 12/02/2022
tech line chris.. SR#7735189810.. per tech line the units inverter seems to be shorting and blowing the gfi... need part; ordrng 1 w11320585 (inverter)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Greensboro, MD 21639
Andrew W.
Job Details: 12/02/2022
"Per prior diagnosis, replaced motor, control, wire harness, inlet valve, capacitor, and lid lock latch. could not test unit because cx had another unit hooked up in the way. job complete"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Williamsburg, VA 23185
Lucas R.
Job Details: 12/02/2022
"cx complaint unit not heating, checked unit found open element, verified 240vac to element, replaced element, tested unit working as designed"
We serviced a
KITCHENAID FREEZER
Model KBSN608ESS
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 12/02/2022
"this is a built in refrigerator, the contractor ordered a freezer door because the door cover has some scratches, i explain to the client that she doesn't need the door, what she needs is the panel, she will contact the contractor."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Mount Airy, MD 21771
Marc M.
Job Details: 12/02/2022
cx complaint unit not dispensing water. inspected unit and found that there is a crack in the dual valve where the valv ehas split entirley and will not draw water or sustain pressure. replaced valve with pre id parts. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Bealeton, VA 22712
Daniel J.
Job Details: 12/02/2022
fridge complaint icemaker not keeping up with families needs checked tray ice in tray about one cycle confirmed iceroom fan moving cold air from freezer replaced icemaker cycled water filled into tray
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Windsor, NC 27983
Branden R.
Job Details: 12/02/2022
"cx complaint crack in the bottom of the refrigerator. checked unit and found hairline crack on liner inside fridge . allowing warm air into unit and cause moisture build up , ordering liner epoxy repair kit and whirlpool touch up paint for proper repair to be done .; ordrng 1 8201700 (Liner Epoxy Repair Kit) and 1 72017 (Whirlpool Appliance Touch Up Paint, White)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Fairfax, VA 22032
Demonte S.
Job Details: 12/02/2022
"Installed the Compressor, Couplers & Driers. Pulled Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit to 2.0 Oz's. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures.); used 1 W11504431 ( Coupler ( van stock)) from stock"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Silver Spring, MD 20902
Israel R.
Job Details: 12/02/2022
Customermer complaint unit is not washing correctly and the unit is shaking a lot. I found the unit is not level. I level the unit and found the unit has a loose splutch. I reseated the splutch and the unit is back to normal operations.
We serviced a
KITCHENAID OVEN
Model KOCE507ESS11
Near Severna Park, MD 21146
Andrew H.
Job Details: 12/02/2022
"Cx complaint wave covers are becoming extremely hot after use and show signs of discoloration. Advised cx issues are caused by buildup of food debris on covers. Ordering 2 new replacement covers (W10915651), scheduled return job for Wednesday 12/14/22; ordrng 2 W10915651 (Waveguide Cover)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAK0
Near Red Lion, PA 17356
Drew B.
Job Details: 12/02/2022
cx complaint that unit is getting the f8e4 code and water was in float tray.. cleaned water checkd sels and all connections that could leak and reseated the tray switch znd now runs for 10 mins didnt find leak but will need cleaned being the suds amount after testing empty.
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW4
Near Monkton, MD 21111
Brian R.
Job Details: 12/02/2022
cx had 1 load done and on 2nd load running when i got here and unit was leaking. puylled unit and removed back as thats where water was coming from and water coming out hole on center left of unit through a drain hole. called tech line and spoke to Travis and SR#7734819589 found unit switched to new drum and changed ait port and this drum did not come with hose. advised to order hose and install hose and sit again with unit and run a entire cycle. advised cx we will try to over night or expidite part if we can. we went off pointer W11495084. office to schedule. cx also wanted to leave back panel off to dry and put a towel down so she can finish load in there. advised unit wont be secure and will wabble. put unit back per there request.; ordrng 1 W11495084 (Hose)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Sterling, VA 20164
Richard B.
Job Details: 12/02/2022
"CX refused service today , Stated there are other issues with fridge but when asked what they were she would not tell me. Stated she could not think of them right now. I told her i could take care of any issues she had with fridge today but CX insisted she has a appointment on 12th dec. RB; saved tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Reston, VA 20191
Richard B.
Job Details: 12/02/2022
CX complant. No ice. Prior diagnosis found unit needs reciever and emmiter boards. Installed and cycled power. Unit working as designed. RB
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Dillsburg, PA 17019
Fred G.
Job Details: 12/02/2022
cx complaint unit was making noise but no water was dispensing. inspected unit and entered into daig and found f8e1 error code. ran auto test and found water was not dispensing as designed. removed both hot and cold lines and dispensed them into basket and found water pressure from house was good. removed inlet valve and found settlement in valves. cx is running on well water. was able to replace the valve and test unit. unit now checks good. i did advise cx to get screens for there water lines.
We serviced a
MAYTAG WASHER
Model MVWC555DW0
Near Washington, DC 20002
Emmanuel R.
Job Details: 12/02/2022
"Cs unit isnt agitating and its leaving red stains on the clothes. Confirmed complain. I found the unit would agitate but the splines on the washplate, drive hub and gear case are completely gone. The splines are corroded and shaved almost all the way off. Unit needs a gear case, drivehub and a washplate to restore proper operation. Ordering parts. Advised customer not to use the machine.; ordrng 1 W10528947 (hub) and 1 W10902814 (washplate) and 1 W10752187 (screw) and 1 W11454734 (gearcase)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Odenton, MD 21113
Mitchell H.
Job Details: 12/02/2022
cx complaint unit is leaking. inspected unit and tested every single component with water. no leaks. filled unit all the way up shook around and drained it all out and not a drop anywhere. looked under unit after the fill and did not find any sign of water form unit. (new or old) unit checks okay. job completed.
We serviced a
KITCHENAID HOOD
Model KXW9736YSS0
Near Charlottesville, VA 22901
Eric F.
Job Details: 12/02/2022
"Confirmed cx complaint unit control housing falling out of assembley. Found screw mounting bracket broken on control housing. Quoted cx for housing, cx paid in full. Ordering control housing.; ordrng 1 W11387938 (control housing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near ,
Andrew W.
Job Details: 12/02/2022
Cx complaint is unit has small blemish on the paint of the cabinet. inspected and verified complaint. blemish is about the size of the tip of a pen and is not visible without direct light on the unit. cx had 3 people looking for it to show for picture documentation. blemish looks like a minor scrape of the paint from possibly taking the box off. cannot recommend a repair because there is no paint to put on the unit and it is not causing a functional issue to the unit worth deeming non-repairable. cx said they will just get touch up paint from lowes. unit is working as designed. job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Alexandria, VA 22308
Dustin F.
Job Details: 12/02/2022
"CX complaint: Unit Leaking on floor periodicallyInspected unit, found drain tube clogged in the back and condesor super dirty. Condensor being soo dirty more then likely is making the frist overcool and over defrost. With the drain tube clogged i found evidence of water leaking out of the check valve onto the floor. Also found evidence of mice damaging the drain pan. Checked all water valves, lines, and connectors for leaks. all good. I cleared out the blockage in the CX drain tube with pipe cleaner and reset the tube. unit now working as intended. Charged CX $120.00 service fee."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Bowie, MD 20721
Shawn D.
Job Details: 12/02/2022
"cx compalint unti is not working. inspected unit then plugged it in and drain pump is running, canceld it out then checked for errors and has f0e5 cleared code then ran service ccyle and everything passed but seems like when spinning its slipping. checked under unit no belt is good gearcase looks good. removed wash plate to find the hub going bad. replaced hub then ran servuce cycle agan and sounds good. calibrated control. unit is good"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Herndon, VA 20171
Richard B.
Job Details: 12/02/2022
"CX complant, Noise from machine. Prior diagnosis found unit needs splutch and gearcase, Installed both and tested unit after calibrating unit. Unit working as designed, Job completed, RB"
We serviced a
KITCHENAID COOKTOP
Model KCED600GSS01
Near Fountain, NC 27829
Branden R.
Job Details: 12/02/2022
"came out to replace cooktop , disassembled and replaced cooktop , tested unit is running as designed ."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Norfolk, VA 23513
Carl A.
Job Details: 12/02/2022
"cx complaint of unit locking and unlocking,checked unit to find no error codes at this time called techline spoke with Rob ran unit through diagnoise tested componets unit is working as designed found bezel to be broken and the bottom part of door switch broken as well,advise cx on use of soap as they are use up to the number 4 line on cup that comes with the degregeant,also advise cx to run clean wash mode as instruced by techline SR#7735187754; ordrng 1 W11643703 (BEZEL)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Windsor, NC 27983
Branden R.
Job Details: 12/02/2022
"cx complaint crack in the bottom of the refrigerator. checked unit and found hairline crack on liner inside fridge . allowing warm air into unit and cause moisture build up , ordering liner epoxy repair kit and whirlpool touch up paint for proper repair to be done .; ordrng 1 8201700 (Liner Epoxy Repair Kit) and 1 72017 (Whirlpool Appliance Touch Up Paint, White)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Milford Mill, MD 21244
Justin S.
Job Details: 12/02/2022
cx says after she starts a cycle the unit waits for a few minutes then shows completed. no error codes in memory. ran the diagnostic cycle and the unit is filling draining agitating and spinning good. visual inspection looks good. reset power and calibrated but got a f7e1(tach). checked the tach sensor in sensor feedback and doesnt move. the unit needs parts. cx does not wish to proceed at this time and will call in if they want to continue; ordrng 1 W10913953 (actuator(49.40)) and 1 W11543997 (control(150.29))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Spotsylvania Courthouse, VA 22551
Carl R.
Job Details: 12/02/2022
"Cx complaint is, No Cool Refrigerator - SP W11634348 - Special Project S71162 - Kit Per SP W11634348 - Not Cooling. Pulled unit from wall and compressor is hot to the touch. No fans blowing or no cooling. SR#7735188179. Evap fan is working properly. Sealed system needed.; ordrng 1 W11370574 (Compressor) and 1 W11504419 (Suction tube) and 1 W11504420 (Coupler) and 1 W11504418 (Lock ring compressor to condenser) and 1 W11506623 (Coupler) and 1 W11490399 (Drier) and 1 W11504448 (Coupler) and 1 W11506635 (Access valve)"
We serviced a
JENN-AIR RANGE
Model JDRP436HL01
Near Chesterfield, VA 23838
Chris B.
Job Details: 12/02/2022
replavced console tested unit working as desighned
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Mineral, VA 23117
Tanner B.
Job Details: 12/02/2022
"latch assebly clip/ bezel clip failed, found lid lock hanging under lid. installed new latch and strike .. need to mail bezel to cx; ordrng 1 W11545554 (bezel) and 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near King William, VA 23086
Jonathon C.
Job Details: 12/02/2022
"cx complaint, squeaking during operation. replaced belt with tighter belt. after repair tested unit with a heavy blanket in it, cx said it sounded better. job is complete."
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFE01
Near Williamsburg, VA 23185
Lucas R.
Job Details: 12/02/2022
"replaced shelf and pan, pan no longer falls out, new pan cracked reordering pan, please ship directly to CX; ordrng 1 WPW10308849 (pan-meat) and 1 look (look)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Annapolis, MD 21403
Andrew H.
Job Details: 12/02/2022
"Cx complaint unit is not cooling. Replaced 3 way valve, control board, evaporator, evap drain pan, evap cover, evap housing, drier, and compressor. Pulled unit to a 30 in vacuum, filled with 6 ounces of r134a. Unit is now working properly.; ordrng 1 W11435997 (Hosuing O/F)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Reading, PA 19608
Justin L.
Job Details: 12/02/2022
Was able to replace parts per previous visit. Unit now checks good. No further work needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Smyrna, DE 19977
Andrew W.
Job Details: 12/02/2022
"Cx complaint is unit doors not closing properly, and drawer in fridge not staying in correctly. inspected and verified complaint. the RC doors were closing the way they should, cx recently leveled the unit with a slight lean back and this allowed the doors to close on their own. the crisper drawer in the rc was just out of track. put drawer back in track and tested pulling it out and pushing it back in and it stays and operates as designed. unit is working as designed. job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Chesterfield, VA 23838
Chris B.
Job Details: 12/02/2022
replaced tub tested unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WFW7590FW0
Near Belvidere, NC 27919
Branden R.
Job Details: 12/02/2022
"cx complaint unit leaking and staying locked checked unit and found errors f3e1 f9e1 found drain pump intermittently coming on , also found bad front door seal ( bellow ) allowing unit to leak while running ordering new drain pump and seal for proper repair .; ordrng 1 W11106747 (Washer door Seal) and 1 WPW10605427 (drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Williamsburg, VA 23188
Lucas R.
Job Details: 12/02/2022
"cx complaint fost in fc, not cooling properly, checked unit found fc temp at -5, rc at 37, found excessive frost buildup in fc, gap between gasket and cabinet, heated gasket, leveled unit for proper door closure, set controls top read set points, advised cx not to monitor air temp in fc, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Martinsburg, WV 25403
Ken M.
Job Details: 12/02/2022
"Console, control, and UI replaced and tested. Unit is working properly. Old console and UI left with customer."
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ2
Near Lewes, DE 19958
Michael E.
Job Details: 12/02/2022
"CX complaint: bake and broil are not lighting. Tested and verified complaint. I found neither bake nor broil are not sparking. Replaced spark module, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Selbyville, DE 19975
Michael E.
Job Details: 12/02/2022
Replaced UI as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS00
Near Kingsville, MD 21087
Neil H.
Job Details: 12/02/2022
CX COMPLAINT TOP LF LIGHT OUT AND FC LIGHT REPLACED BOTH UNIT CHECKED GOOD
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS5
Near Washington, DC 20009
Samuel R.
Job Details: 12/02/2022
spoke with cx and advised they will reshedule for friday the 16th; schdld next appmnt for 12/16 FRI Am
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Norfolk, VA 23513
Carl A.
Job Details: 12/02/2022
"cx complaint of unit locking and unlocking,checked unit to find no error codes at this time called techline spoke with Rob ran unit through diagnoise tested componets unit is working as designed found bezel to be broken and the bottom part of door switch broken as well,advise cx on use of soap as they are use up to the number 4 line on cup that comes with the degregeant,also advise cx to run clean wash mode as instruced by techline SR#7735187754; ordrng 1 W11643703 (BEZEL)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Edgewood, MD 21040
Neil H.
Job Details: 12/02/2022
CX COMPLAINT UNIT NOT STARTING OR LOCKING FOUND THE HARNESS WIRE TO THE PUMP GOT SNAGGED SO I ADJUSTED HARNESS POSITION AND REPAIRED WIRE AND UNIT RECALB AND TESTED GOOD.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Newsoms, VA 23874
Zachery R.
Job Details: 12/02/2022
"replaced control, adjusted outter panel, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW3
Near Bowie, MD 20715
Shawn D.
Job Details: 12/02/2022
cx compalint unti makes nosie at the end of cycle. inspected unit then chcked for errors nd has f0e2 ran service cycle and when spinning still had water inside no draining fast enough. tried adjusting line it did help still draining slow. removed hose and cant get blockage free. ordering all drain lines with hook ups for return; ordrng 1 3363920A (adapter) and 1 285834 (break incase) and 1 285863 (drain hose) and 1 w10721967 (splutch incase) and 1 look (look)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HV07
Near Bel Air, MD 21015
Neil H.
Job Details: 12/02/2022
REMOVED THE SCREW PART OF THE BULB.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS2
Near Washington, DC 20010
Samuel R.
Job Details: 12/02/2022
will need co and gas meter to check unit.have strong smell of gas in house cx will turn gas off.wil need to reshedule with both meters.cx owes 120 for service call; ordrng 1 cometer (co meter) and 1 gassniffer (gas sniffer)
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Selbyville, DE 19975
Michael E.
Job Details: 12/02/2022
"CX complaint: banging sound. Tested and verified complaint. I found the drain and water lines were tapping trhe wall behind unit. I secured the lines, tested unit and it is now working prioperly. Job is complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Woodbridge, VA 22192
Demonte S.
Job Details: 12/02/2022
Inspected the unit. Found that the cx is saying it's hard to pull the Upper Rack out. Checked the Upper Rack. Found that the Right Rear Wheel is not in the Track. Fixed the Wheels. Tested the unit. Unit is working as Designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Williamsburg, VA 23185
Lucas R.
Job Details: 12/02/2022
"cx complaint rack falling when trying to use, checked unit found adjuster wheel seperated from adjuster, replaced adjuster, tested unit working as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Earlysville, VA 22936
Eric F.
Job Details: 12/02/2022
"Confirmed cx complaint unit not cooling properly. Found evidence of water under pantry UI. Unit design is known issue, water in pantry UI can cause a number of other symptoms with the unit that might not be related to those components. Unplugged UI, power cycled unit. Instructed cx to observe unit over the weekend and see if temps return to normal and to call back if not. If there are no issues Cx is to let pantry UI dry for a week, plug it in and power cycle unit, will call back if any further issues afterwards."
We serviced a
WHIRLPOOL FREEZER
Model KRFC704FBS03
Near Beltsville, MD 20705
Israel R.
Job Details: 12/02/2022
Customer complaint is that the water stopped working after last repair. I found the water is dispensing with little pressure. I found the unit was pushed all the way in i pulled unit out a bit and the water pressure started working fine. Water line was kinked.
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Williamsburg, VA 23188
Lucas R.
Job Details: 12/02/2022
"cx complaint no operation, checked unit, identified f5e1 unit lid lock code - verified 120vac to lock, mechanical failure within lid lock; ordrng 1 WPW10482836 (latch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Brandywine, MD 20613
Robert A.
Job Details: 12/02/2022
Cx complaint that the unit is not dispensing ice. I inspected the unit and confirmed the complaint. The augor motor does not respond when I press the paddle. I checked the augor motor and the connector was not secure to the aufor motor. I secured the connector and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Inwood, WV 25428
Ken M.
Job Details: 12/02/2022
"Customer complaint is that the unit is leaking. Unit tested and did not leak on the 1st diagnostic run. Reran the test cycle and unit still did not leak. Added two towels to the unit and ran a quick wash cycle. Found that when the unit drained, the standpipe nearly overflowed. Gearcase has a mettalic drag when in motion. Ordering gearcase and slider. Customer to have a plumber investigate the standpipe flow issue.; ordrng 1 W11449841 (gearcase) and 1 W10734521 (slider)"
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM04
Near Richmond, VA 23233
Thomas B.
Job Details: 12/02/2022
Removed and replaced compressor and drier filled with 4.8oz tested unit started cooling is proceeded to cool for 20 mins after unit now functions normally
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Alexandria, VA 22314
Lloyd B.
Job Details: 12/02/2022
Cx complained the unit did not dry on sensor dry. Installed new control and cx will use and keep an eye out. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Fulton, MD 20759
Eric W.
Job Details: 12/02/2022
installed parts and tested unit door now cloosing proeprly
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPA00
Near Selbyville, DE 19975
Michael E.
Job Details: 12/02/2022
CX complaint: melting ice. Tested and verified complaint. I replaced the grid cutter which WP had sent to CX. Tested unit and grid is warm but not hot. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL ICE MAKER
Model WRX735SDHZ
Near Petersburg, VA 23803
Chris B.
Job Details: 12/02/2022
cx denied service stated unit is now making ice
We serviced a
JENN-AIR OVEN
Model JJW2827DS01
Near Fairfax, VA 22032
Jason A.
Job Details: 12/02/2022
J14OLE1AP1. CX compalint DBL OVEN F2E1 error codes. Replaced console. - console is new & factory sealed. Prog Model JJW2827 & set date & time. Test both ovens heat to 350F. No error codes. Seals are stiff & flattened. Parts OOS. CX paid labor $110 > JJ; ordrng 2 W10739090 (Upr & Lwr gaskets)s
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS5
Near Washington, DC 20009
Samuel R.
Job Details: 12/02/2022
spoke with cx and advised they will reshedule for friday the 16th; schdld next appmnt for 12/16 FRI Am
We serviced a
WHIRLPOOL ICE MAKER
Model KUID308HPS01
Near Harrisburg, PA 17110
Fred G.
Job Details: 12/02/2022
cx complaint unit is the unit is making noise and ice production is all over the place. sometimes good wet ice and sometimes its cloudy and sticks together. inspected unit and found unit was making a squealing noise. found that noise was coming from the recirculation pump. found unit falls under the Technical Service Pointer #: W11623132 Rev. A. found pump that was installed was dated 2/20/21. called TL replaced recirc pump and tested unit and found unit now is no longer making noise. noises heard are as designed. cx also complained about somthing yellow running down from above unit. i found it was mold. tl adviced cx to run unit through a cleaning cycle. unit now checks good.