Service History 768 - VIA Appliance

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Brandy Station, VA 22714

Robert W.

Job Details: 12/01/2022

CX Complaint is the unit is not heating. Inspected unit and found unit is getting good power unit starts just not heating. Found element testing open. Ordering Element and TCO.; ordrng 1 WP3387747 (Heater) and 1 280148 (TCO)

We serviced a

WHIRLPOOL WASHER

Model ????

Near Virginia Beach, VA 23451

Austin D.

Job Details: 12/01/2022

unit was a GE appliance. advised her the unit is a brand we dont service.

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Rochelle, VA 22738

Eric F.

Job Details: 12/01/2022

"5407185657 Wife Cell4349807458 Husband Work#Ordering components to address crush damage to unit. Motor receiving power but non functional, blower wheel seized on motor shaft. Ordering motor, blower wheel and control incase it has been damaged by electrical feedback. UI mounting tabs broken by crush damage, potential damage to harness from crush damage. Job will be a near complete dryer rebuild, requesting 2 count cabinet replacement time, requesting job be put on me at end of the day. ; ordrng 1 W11364931 (motor) and 4 49621 (foot)s and 2 W11315726 (panel)s and 2 W10653662 (foam pad)s and 1 W11215531 (base) and 1 W11491749 (front panel) and 1 W10908007 (medallion) and 1 WPW10460919 (top) and 1 W11384512 (console) and 1 W11310055 (harns-wire) and 1 W11310027 (bracket) and 1 W10208198 (bracket) and 1 W11299300 (bulkhead) and 1 W10673493 (bulkhead) and 1 WPW10211911 (housing) and 1 WP697772 (blower wheel) and 1 W11512515 (control) and 1 look and 1 WPW10211911"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Boiling Springs, PA 17007

Andrew S.

Job Details: 12/01/2022

Per previous diag I was able to access and replace the drip tray and FC LED. I then tested the unit and found that it is now functioning as intended. Job complete

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53521HZ06

Near Falls Church, VA 22042

Christian C.

Job Details: 12/01/2022

Cx complaint unit is not heating and there is a burning smell. Inspected unit and found waveguide cover melted and thermal event in wave guide. Called safety. Called techline. Unit non-repairable.

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Spotsylvania Courthouse, VA 22551

Eric F.

Job Details: 12/01/2022

"sr# 7735178788Confirmed cx complaint unit not starting cycle. Found 'start/pause' button on UI not functioning properly, will not register when you hould your finger down to 'start' cycle, just beeps over and over. Replaced with pre-id'd part, issue persists. Unit functions when tested in diagnostic mode but something in the control is prohibiting the UI from registering that your finger is being 'held' down instead of tapping it. Techline advised ordering control and confirming lid lock function on return with new control. Ordering control.; ordrng 1 W11429620 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDW09

Near Derwood, MD 20855

Julian H.

Job Details: 12/01/2022

CX complaint about light not turning on on RC found that switch just separated & broke (not caused by CX) replaced switch with preid & light working again

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Waynesboro, VA 22980

Danny R.

Job Details: 12/01/2022

adjusted fitting not leaking now if called backk send fitting and water line to icmaker in door

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Gaithersburg, MD 20886

Ricardo S.

Job Details: 12/01/2022

Replaced cntrl board.. unit tested . normal cycle working ok

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 12/01/2022

"cx complaint unit leaking from left side, checked unit, ran heavy cycle, unit started leaking about midway through. checked wax vent fan and dispenser, both are good, come to find leak coming from gaskets, ordering both gaskets to complete repair.; ordrng 1 W11483553 (gasket) and 1 W11414078 (seal)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near New Castle, DE 19720

Andrew W.

Job Details: 12/01/2022

"Per prior tech's diag, replaced lid lock. found loose change inside the washplate. removed loose change. checked unit for error codes and found F9E1 long drain fault, and F0E5 off balance load detected errors. ran test cycle and unit completed cycle as designed. unit is working as designed. job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Glen Allen, VA 23060

Thomas B.

Job Details: 12/01/2022

Found ice maker stuck mid cycle inspected removed and replaced the ice maker tested unit now functions normally

We serviced a

MAYTAG WASHER

Model MVWC465HW

Near Staunton, VA 24401

Danny R.

Job Details: 12/01/2022

cant get to unit; schdld next appmnt for 12/2 FRI !

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Hampton, VA 23666

Lucas R.

Job Details: 12/01/2022

pressurized system 140 psi w/ nitrogen found small leak at condensor joint repaired joint verified no leaks w/ nitrogen vaccumed system charged w/ r600 verified frost low pressure @ -3 unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Gerrardstown, WV 25420

Ken M.

Job Details: 12/01/2022

"Customer complaint is that there is a dent in the right side door and there is condensation forming in the unit. Found that the right side door inner liner is warped, preventing the door from sealing to cabinet properly. Door needs to be replaced. Door replaced. Unit is working properly. Old part left with customer."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Colonial Heights, VA 23834

Chris B.

Job Details: 12/01/2022

cx comp unit will squeel really loud insp unit could not duplicated noie did find rubber on belt gaurd did replaced belt and splutch tested unit working as desighned if cx call back unit will need gear case

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Williamsburg, VA 23188

Lucas R.

Job Details: 12/01/2022

"upon arrivalfound terminal shorted at L1 to power cord, replaced terminal, installed new cord, tested, unit working as designed. physical damage exists.; ordrng 1 W10245259 (block-term LR/VS) and 2 WP3400029 (nut LR/VS)s, used 1 W10245259 (terminal LR/VS), and 2 WP3400029 (nut LR/VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDW01

Near Laurel, MD 20708

Israel R.

Job Details: 12/01/2022

"Customer complaint unit is not cooling, I found the refrigerators off i plugged it in and the compressor starts and hums then shuts off the unit has a locked compressor. Unit needs compressor, couplers and process stud.; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (coupler) and 1 W11506619 (Coupler) and 1 W11506635 (coupler)"

We serviced a

WHIRLPOOL RANGE

Model WML35011KS

Near Germantown, MD 20874

Ricardo S.

Job Details: 12/01/2022

"the client complains that the unit stopped working, no power at all, inspected unit, power outlet 120 vac,.. main board not getting any voltage. i can not removed the upper vent by my self so i will need a helper.. 2 techs job LOOK LOOK also i don't want to make any damage in the glass top; ordrng 1 WPW10531156 (filter) and 2 techsjob (LOOK LOOK)s"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Glen Allen, VA 23060

Joseph D.

Job Details: 12/01/2022

"cx complaint unit making noise, confirmed complaint, found loose belt squeeling and interfering with water level, replaced and unit working properly; ordrng 1 W11239857 (belt DJ), used 1 W11239857 (dj truck stock LOOK belt) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Upper Marlboro, MD 20774

Shane B.

Job Details: 12/01/2022

"cx complaint is the ice making not shutting off when bin is full causing ice to spill, ice jamming in the chute causing water to drip from dispensor and the water filter not coming out. when i arrived ice bin was full to a normal level. nothing in the chute. i found the plastic tab on filter housing that pulls the filter back had come out of place. once back together the filter goes in and out easily. installed new filter that cx had on hand. tested IM with full bin in place. arm hit the ice so tray returned to home position without dumping anymore ice. thats working properly. i showed this to cx. cubes in the bin look good. unit is working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Herndon, VA 20171

Richard B.

Job Details: 12/01/2022

"CX got notified about a issue. Found unit needs heater replaced due to brass grommetts , Tried several times to remove , A loose board in the back is holding machine from coming out, Advised CX to call installers that installed to have removed then call us back. Part is on site , Further work needed, CX will call via, RB; saved tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Myrtle Beach, SC 29572

Jason T.

Job Details: 12/01/2022

"With a helper tech PF, installed parts to complete the repair, leveled the unit and verified proper door operation...working as designed."

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Gloucester, VA 23061

Lucas R.

Job Details: 12/01/2022

"replaced belt, cam, and cap, calibrated, tested, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Raccoon Ford, VA 22701

Robert W.

Job Details: 12/01/2022

"CX Complaint is the unit is making noise during agitation cycle. Inspected unti and found unit is making noise on back spin during agitation, Called techline SR#7735177359 techline said to check rotor and slide make sure everything is seatted properly. The rotor screw will not come off gearcase broke two bits trying to remove screw. unit will need gearcase, rotor, stator, clutch and screws; ordrng 1 W11449841 (Gearcase) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 6 W11027980 (Screws)s and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 Look (Look)"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Virginia Beach, VA 23452

Austin D.

Job Details: 12/01/2022

cx complaint the unit is not draining. checked the unit and ofund a c logged drain filter. removed all debri and tested operation. unit is running as designed. no error showed after clearing drain.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP730HAMZ0

Near Newville, PA 17241

Andrew S.

Job Details: 12/01/2022

Cx complaint is that the unit would not fill with water. Upon arrival I found that the cx said that the float top had come off and they put it back into place and it didnt work. Cx then put it on a second time after noticing that it wasn't even and the unit has worked since then. I verified that the unit is now functioning. I found an F6E4 and F10E3. I then ran the diag test and found that it filled and functioned as intended and the error codes did not come back after the cycle. Unit is functioning as intended. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608EBS01

Near Gaithersburg, MD 20882

Ricardo S.

Job Details: 12/01/2022

"Replaced LEd kit, all lights working ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Potomac, MD 20854

Andrew H.

Job Details: 12/01/2022

"Cx complaint unit is not cooling. Found locked up compressor. Replaced compressor, coupler, drier. Pulled unit to 30 inch vacuum. Filled unit with 56g of R600a. Unit is now working properly."

We serviced a

AMANA WASHER

Model WTW5100HC2

Near New Castle, DE 19720

Andrew W.

Job Details: 12/01/2022

"Cx complaint is unit has motor related error code. inspected and verified complaint. checked unit for error codes and found F6E1 UI not communicating with the ACU, F7E1 tachometer missing, F3E3 inlet water temp fault errors. tested unit and unit advanced to agitate and spin portion of test and did not spin, just hummed and threw another F7E1 error code. replaced motor from pre id and capacitor from VS. tested unit and unit is now working as designed. job complete; ordrng 1 W11395618 (capacitor AT VS), used 1 W11395618 (capacitor AT VS) from stock"

We serviced a

WHIRLPOOL OVEN

Model KFED500EWH05

Near Reading, PA 19609

Justin L.

Job Details: 12/01/2022

Cx complaint they heard a loud bang and found screws on the floor along with side panel bowed out. Was able to access unit and found that the chasis where the screws go the holes were stipped and the screws slide in and out. Reached out to techline and spoke to Sterling. Unit is unrepairable and should not be used as heat can escape and cause damage to cabinets. Customer service will reach out to cx for next steps.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near McLean, VA 22102

Emmanuel R.

Job Details: 12/01/2022

"Cs we ordered the left door and its supposed to be the right door, the left door is always damaged but he is mainly concerned about the right door. He will be calling whirlpool to sort this out. Im putting an order in just incase. also i installed the crisper door, crisper drwaer is working properly.; ordrng 1 W10912075 (dor-fip) and 1 W10884773 (nameplate)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Conway, SC 29527

Jason T.

Job Details: 12/01/2022

"Installed all parts to complete the repair, calibrated and tested unit...working as designed."

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ0

Near Greenwood, DE 19950

Frederick R.

Job Details: 12/01/2022

Return visit. Replaced DW middle spray arm and manifild per prior diagnosis. Unit is now repaired and is working properly. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Winchester, VA 22602

Ezra M.

Job Details: 12/01/2022

"drain pump not running. has voltage. replaced drain pump, ran diag cycle. completed normally with no errors."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Bunker Hill, WV 25413

Ken M.

Job Details: 12/01/2022

Door replaced. Top of the door sticks out further than the bottom. Heat applied to the gasket with the door held closed to help pull the door in. Unit is working properly. Old part left with customer.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ASI2175GRS07

Near Carlisle, PA 17013

Andrew S.

Job Details: 12/01/2022

Per previous diag I was able to access and repalce the control box. I then repowered the unit and found that it is now functioning as intended. Job complete

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Herndon, VA 20170

Richard B.

Job Details: 12/01/2022

"CX complant. Washe rnot working right. Prior diagnosis found unit needs control , Installed control and calibrated unit twice , Unit working as designed , Job completed, RB; ordrng 1 looklook (look look)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104DBL5

Near Elkton, MD 21921

Alexander W.

Job Details: 12/01/2022

Cx stated unit not washing inspected tested and verified cx complaint found f4E3 error code inspected harness harness is in tact and motor is getting 120VAC washer motor reading OL ordering sump assembly cannot reached due to SO part. ; ordrng 1 W11085683 (Sump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Laurel, MD 20723

Israel R.

Job Details: 12/01/2022

Installed starting device and capacitor. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ

Near Brambleton, VA 20148

Daniel J.

Job Details: 12/01/2022

fidge leaking since installed two months ago builder cut off ice maker leaking still occured removed back panel leak stain near drain pan inspected drain hose not connected to drain installed on drain

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Conway, SC 29527

Jason T.

Job Details: 12/01/2022

"Installed all parts to complete the repair, calibrated and tested unit...working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Conway, SC 29527

Jason T.

Job Details: 12/01/2022

"Installed all parts to complete the repair, calibrated and tested unit...working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Waynesboro, PA 17268

Bernard M.

Job Details: 12/01/2022

"Cx complaint unit doesn't spin. Ran unit and found motor running but the drum doesn't spin. Accessed the drum and found the belt had broken. Replaced belt using pre-id parts, ran unit and it now spins and heats as designed. Unit checks good"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Enola, PA 17025

Fred G.

Job Details: 12/01/2022

cx complaint unit senses and then just finshes cycle. inspected unit and entered into diag and found 0 error codes saved. ran auto test and found when unit went to agitate the motor only hummed. lifted unit and tested capacitor and found it showed it was OL. unit needs capacitor to fix unit. once part is in please call and set up a return visit.; ordrng 1 W11395618 (capacitor)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Laurel, MD 20724

Israel R.

Job Details: 12/01/2022

Custoemr complaint unit os no0t starting and not running. Customer stated is not filling. I tested the unit and found the water was not coiming in ii found loose connection at the control. I reseated the unit is getrting water. I gave her few pointer and told her not to overload showed her how to use the machine and the unit is working is filling is agitating. Unit is back to normal operations.

We serviced a

WHIRLPOOL RANGE

Model WEE745H0FS2

Near Accokeek, MD 20607

Robert A.

Job Details: 12/01/2022

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near Berryville, VA 22611

Ezra M.

Job Details: 12/01/2022

"no water, no ice. found ice maker off, water resevoir frozen. thawed line with hot towel. found air return to freezer partially obstructed by factory insulation. removed obstruction, verified good air flow and water dispensing."

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Abbottstown, PA 17301

Sal R.

Job Details: 12/01/2022

"CX complaint in that unit is freezing food in the RC. I found that the evap coil has low to no frost pattern and that the Compressor is pulling less then 0.05 AMP's . Unit will need a sealed system reapir. I am ordering 1 compressor , 1 evap , 1 drier filter , and accoupling couplings for R600A unit. raturn has been set for 12/8 and will need to be 3 call counted due to sealed system and LOKRING required.; ordrng 1 W11580057 (compressor 16 @ tribs) and 1 W11504415 (coupling) and 1 W11504431 (coupling 56 @ tribs) and 1 W11506619 (coupling 31 @ tribs) and 1 W11546692 (evap coil 4 @ tribs) and 1 W11504449 (coupling 31@ tribs) and 1 W11506619 (coulping 31 @ tribs) and 1 W11109499 (filter drier 100 @ tribs) and 1 W11504433 (coulping 15@ tribs) and 1 W11504447 (coupling 36@ tribs) and 1 LOKRING (LOKRING) and 1 3callcount (3 call count) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near Newark, DE 19713

Andrew W.

Job Details: 12/01/2022

"Cx complaint is unit has ice build up in freezer. inspected and verified complaint. found drain tube clogged. cleared drain tube, removed ice, and tightened fc door handle. unit is working as designed. job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Gaithersburg, MD 20879

Julian H.

Job Details: 12/01/2022

replaced sump couldnt tested unit was uninstalled

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Stafford, VA 22554

Robert W.

Job Details: 12/01/2022

Replaced lower harness and lid lock unit tested and is working properly.

We serviced a

WHIRLPOOL FREEZER

Model WRB322DMBW03

Near ,

Chris B.

Job Details: 12/01/2022

leon sr#7735172056 stated unit is fully fuctional at the moment and jazz boards can be sparatic to replace jazz board ; ordrng 1 W11524469 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Tilghman Island, MD 21671

Frederick R.

Job Details: 12/01/2022

"CX complaint is no cool. Verified prioir diagnosis of seized up compressor. Replaced compressor, installed new drier and coupler. Pressure tested unit with 140psi of nitrogen and corrected on leak. After that there were no leaks at brazed joints. Vac'd unit down to 30in for 15mins. Filled with 68g of R600a. Tested unit and the compressor came on and stayed on. Informed CX 24-36hrs for unit to get to temps. Fridge now working as designed. Job is complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Newville, PA 17241

Andrew S.

Job Details: 12/01/2022

Cx complaint is that the unit is not washing dishes. Upon arrivla I found that the unit had no error codes. I then ran the diag test and the unit was not filling with water. I found that the sump ran and drain pump as well. I tested the fill valve and found that there was 0v coming to the valve. I am ordering the valve and control. I was able to set the return visit for Wednesday 12/7 AM preference.; ordrng 1 W11087226 (Control) and 1 W11175771 (Valve)

We serviced a

WHIRLPOOL COOKTOP

Model KCED600GBL01

Near Bel Air, MD 21015

Neil H.

Job Details: 12/01/2022

REPLACED COOKTOP UNIT CHECKED GOOD.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Catlett, VA 20119

Robert W.

Job Details: 12/01/2022

Replaced Control calibrated and tested unit is working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Severna Park, MD 21146

Alexander D.

Job Details: 12/01/2022

"replaced sump asm. tested unit, no leaks. unit is now working properly"

We serviced a

MAYTAG FREEZER

Model MBF1958FEZ02

Near Eldersburg, MD 21784

Brian R.

Job Details: 12/01/2022

checked unit after last repair and no frost or ice on rails and drawer went in and out smooth as can be after adjusting and lubing rails. replaced gasket and heated to form unit. advised cx to leave door shut the next 20-30 min so gasket will form and set. unit checks. job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Ellicott City, MD 21043

Robert L.

Job Details: 12/01/2022

"cx complaint unit errored f8e4, and water on floor, found f9e2 and f8e4 stored, cleared, ran unit found slight drip from left corner of door, after a while determined top corner of gasket allowing water thru, replaced gasket, cx requested kick plate off just in case, tested all ops ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 12/01/2022

"replaced heater, tested, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Frederick, MD 21702

Justin S.

Job Details: 12/01/2022

cx says the last few weeks the refrigewrator has been at 42f but today its reading 32f. also the unit usually drops only a batch of ice a day. the unit is set to 37f in the refrigerator and 0f in the freezer. actual temps when i arrived are 36f and -2f. no frost build up on either evaporator cover but i can see the evaporator frosted normally. the door gaskets are sealing good. evaporator fans are blowing good in test 3. test 7 still set to 2. test 36 i can feel air movement. test 56 getting an e5(thermistor) test 38 and i dont hear the element melting any ice. the unit needs the ice maker and the freezer evaporator fan; ordrng 1 W11579560 (ice maker) and 1 W11452196 (fan)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0B

Near Fredericksburg, VA 22405

Tanner B.

Job Details: 12/01/2022

"CX Concern the unit not dispensing water. Found the unit making ice, pulled unit and tested valve to water dispenser . valve allowing water to flow , noticed on left side behind unit exessive amount of waterline bundled up on left side, pulled lower drawers of rc and found 4in of line coming in only and kinked .. adjusted line and installed 5/16in fiiting , resecured line. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM804KPS0

Near Reston, VA 20191

Richard B.

Job Details: 12/01/2022

"CX complant. Dishwashe rnot getting water, Prior diagnosis found unit needs inlet water . Installed inlet water and now unit needs water valve . Valve is humming but not opening , In stock , Further work needed, RB; ordrng 1 W11434044 (valve) and 1 w11434044 (valve VS) and 1 loollook (look look), used 1 w11434044 (valve For VS) from stock"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Fairfax, VA 22030

Demonte S.

Job Details: 12/01/2022

Inspected the unit. Found that the cx is saying that the Washer is giving an error codes while trying to use unit. Ran Service Diagnostics on the unit. Error Codes are F0E2 = Over Sudding Error. ( Advised that the cx watches there soap usage.) F9E1 = Long Drain Error. Checked the Drain Pump. Found that the Washers Drain Pump is clogged. Removed all Items from the Drain Pump. ( Advised the cx to use a mesh bag. There is all different types of items in the Drain catch.) Ran Service Diagnostics Test 12 on the unit. Unit passed. I then ran a normal cycle on the unit. Unit is working as Designed. ( Advised that the cx reads the Use & Care Guide.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Dumfries, VA 22026

Tanner B.

Job Details: 12/01/2022

Installed new compressor and installed access ports. flushed system w/ nitrogen and vac unit down .. refilled w/ 1.98oz of r600a .. allow 2hrs too cool.

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS03

Near Alexandria, VA 22314

Lloyd B.

Job Details: 12/01/2022

"Cx complained the unit did not make ice. Inspected the unit and found an error code of E3 for ice maker heater and thermistor. Step 36, the fan came on, step 57, the motor passed, step 19, the fill tube heater came on and step 45 it filled. Step 58, the heater received 122v. Installed new ice maker and the unit cycled and called for water after power reset. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Annapolis, MD 21401

Dustin F.

Job Details: 12/01/2022

"CX complaint: Water Leaking on FloorInspected unit, found spilled oxy clean and detergent from cabinet above, with watermarks on floor under unit. Ran COmponent tests, tested cold,hot, liquid bleach, and fabricsoftener valves. When testing fabric softener valve especially, i found and took pictures of water splashing down from the top of tub ring to the floor below. Found SP#W11651001 and followed the instructions, confirmed all hose connections were solid along with the valve, i also filled the unit half full and drained to confirm the standing drain pipe didnt overflow. Ordering Tub Ring for return visit per SP W11651001. Charged CX for the part per TS. CX is paid in full; ordrng 1 W11590590 (Tub Ring)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW3

Near Richmond, VA 23228

Joseph D.

Job Details: 12/01/2022

"unit withy f9e0 error yet wired properly, found shorted control, replaced control and unit working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Midlothian, VA 23114

Jerod R.

Job Details: 12/01/2022

"tested unit unit is not cycling properly , themistors are with in reason able range, control not allowing adjustment to 2 highest or highest setting , ordered new control; ordrng 1 W11594670 (control)"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Clinton, MD 20735

Robert A.

Job Details: 12/01/2022

Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. The start button is not responding at all. I entered test mode and it just continually flashes 'f6e2'. I cycled power and it did the same thing. I enter test mode and checked the interface test and most buttons did not respond. The unit needs a new control and UI panel. I quoted the cx for the repair and collected the service call by CC.; ordrng 1 W11324037 (control panel 163.35) and 1 W11322905 (control board 222.14)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Bowie, MD 20720

Shawn D.

Job Details: 12/01/2022

"cx complaint unit is leaking under unit in front might be coming from the back he said. inspected unit freezer no ice build, inspected frodge found water/ice build up on floor. pulled unit out and found drain is clogged and could be causing the leak out the front middle bottom. cleared drain tube removed ice/water in fridge sectoin cleared condenser and told cx to keep an eye on unit incase still leaking. unit is good"

We serviced a

MAYTAG MICROWAVE

Model MMV4206FW2

Near Bainbridge, PA 17502

Fred G.

Job Details: 12/01/2022

cx complaint unit has no response. inspected unit and found screen was blank and no lights were coming on when door was opened. tested fuse for contunity and found the fuse was faulty. replaced fuse and tested unit. unit checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Owings Mills, MD 21117

Brian R.

Job Details: 12/01/2022

came out to replace parts and parts sent didnt match whats ordered then pulled unit back up and parts ordered dont match unit. will reorder parts and office will schedule.; ordrng 1 W11548540 (Ice Maker) and 1 W11548538 (Harness)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Stafford, VA 22554

Robert W.

Job Details: 12/01/2022

Replaced lower harness and lid lock unit tested and is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Gerrardstown, WV 25420

Ken M.

Job Details: 12/01/2022

We serviced a

WHIRLPOOL OVEN

Model WGE745C0FH

Near Chesapeake, VA 23322

Branden R.

Job Details: 12/01/2022

"cx complaint aig dbl oven runs too hot , checked unit and found temp sensor out of range tested all other major componets and everything checked good other then sensor , replace both just in case and tested unit . unit is running as designed ."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN602ESS01

Near Washington, DC 20007

Samuel R.

Job Details: 12/01/2022

cx complaint unit is not lighting in freezer.inspected unti and could confirm.checked led module and found one to not be connected properly.made the proper connection and unit is now working properly

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Yorktown, VA 23692

Justin W.

Job Details: 12/01/2022

replaced heater per service pointer. tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Frederick, MD 21703

Ricardo S.

Job Details: 12/01/2022

Replaced freezer door.. unit tested and dispenser working ok

We serviced a

JENN-AIR OVEN

Model JJW2827DB00

Near Potomac, MD 20854

Roberto I.

Job Details: 12/01/2022

"CX complaint oven not working F2E1 on display.Confirmed error, unable to run diagnostic. Removed control panel, found all connections ok. Replaced control panel using pre id part. Ran 350F bake cycle on both ovens. Unit worked as designed. Collected 1127.09"

We serviced a

JENN-AIR OVEN

Model JJW2827DB00

Near Potomac, MD 20854

Roberto I.

Job Details: 12/01/2022

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Martinsburg, WV 25405

Ken M.

Job Details: 12/01/2022

"Customer complaint is that the unit does not wash. Unit tested and found F4E3 and F7E1. The control is sending power to the wash motor, but the wash motor is not turning on. No loose connections found. Sump assembly replaced and unit retested. Unit is working properly. Old part left with customer."

We serviced a

KITCHENAID DISHWASHER

Model KUDM25SHWH1

Near Finksburg, MD 21048

Brian R.

Job Details: 12/01/2022

cx not home. was early but called him anyways. he said he never confermed today and away and will need to reschedule. he said he will call office when he gets back.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSS26C6MFZ00

Near Stevensville, MD 21666

Frederick R.

Job Details: 12/01/2022

CX comnplaint is no water no ice. Inspected/tested and found that the installers never turned on water to unit. During inspection I found several other issues caused by the movers / installers. Found FC door harness broken in sceveral places. RC door broken at bottom right including broken bottom cam. CX wanted a written estimate which I provided for her but did not want to submit anything to us. She will reach back out to us if it gets covered. I explained IM will probably not work because of broken wire harness. Also filter stuck in defective housing but CX not concerned about that. Collected $120 SC by CC. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Winchester, VA 22602

Ezra M.

Job Details: 12/01/2022

"drain pump not running. has voltage. replaced drain pump, ran diag cycle. completed normally with no errors."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Conway, SC 29527

Jason T.

Job Details: 12/01/2022

"Installed all parts to complete the repair, calibrated and tested unit...working as designed."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Hopewell, VA 23860

Chris B.

Job Details: 12/01/2022

called tech line spoke with andy CHECK voltageat outlet large spade to ground is 120v ac large spade to saMLL SPADE IS 120V ac AND SMALL SPADE TO GROUND IS 15V ac found revers polarity and voltage on nutruel cx need electrian

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Clayton, DE 19938

Michael E.

Job Details: 12/01/2022

CX complaint: door gasket hanging. Inspected and verified complaint. Ordering door gasket. Scheduled return visit for 12/8 PM; ordrng 1 WPW10535778 (gaskt-door)

We serviced a

WHIRLPOOL DRYER

Model WED6620HW0

Near Gloucester Point, VA 23062

Justin W.

Job Details: 12/01/2022

stacked unit low clearance. replaced control and ui tested unit working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Herndon, VA 20170

Richard B.

Job Details: 12/01/2022

"CX complant. Washer dosent work. Installed motor and capaciter from last diagnosis and tested unit. Unit still doing same thing. Grunts once and stops. Ordering lower harness . Further work needed, RB; ordrng 1 W11643701 (harness lower)"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Little River, SC 29566

Jason T.

Job Details: 12/01/2022

"Cx complaint, not washing clothes properly, wet clothes at the end of the cycle, control fault. Advised cx control on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11550649 (control)"

We serviced a

MAYTAG WASHER

Model MHWE950WW01

Near Mont Alto, PA 17237

Bernard M.

Job Details: 12/01/2022

Cx complaint unit won't start cycle. Entered into diag and found error F24 temp sensor error. Accessed sensor and got and ohm reading of OL. No wire damage found. Replaced sensor and while running test unit stopped at cold water fill and displayed F20 pressue switch trip. Ohmed out switch and it read OL. Gave cx quote for full repair and he'll be purchasing new unit. Cx paid $240 for service and labor

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Brandy Station, VA 22714

Robert W.

Job Details: 12/01/2022

We serviced a

WHIRLPOOL WASHER

Model MHW5500FW0

Near Gettysburg, PA 17325

Bernard M.

Job Details: 12/01/2022

"Replaced parts per previous tech, ran test cycle, unit completed cycle without any further issues. Unit checks good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Severna Park, MD 21146

Alexander D.

Job Details: 12/01/2022

"replaced sump asm. tested unit, no leaks. unit is now working properly"

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS

Near Chesapeake, VA 23322

Branden R.

Job Details: 12/01/2022

"came out to replace parts on unit , disassembled and replace all parts needed for repair , tested unit and unit is running as designed ."

We serviced a

MAYTAG WASHER

Model MHW6630HC3

Near Ashburn, VA 20147

Richard B.

Job Details: 12/01/2022

"CX complant. Washer dosent turn on . Inspected unit and unit will not go into diagnostics . Cycled power and changed console , Unit could have been rough handled and had a stuck button . New console is working as designed . . Tested unit .all buttons responsive . Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFC2062FEZ03

Near Upper Marlboro, MD 20774

Shane B.

Job Details: 12/01/2022

"cx complaint is the unit not dispensing water or making ice. unit is set to recomended temps. prob shows 36/1. ice bin is empty. i removed filter, installed bypass and tested dispensor. it is now working. reinstalled filter and dispensor is now working. tested IM and it filled properly. i advised cx to replace filter, she said its been over 6months. showed her how to twist it into place fully. unit is working as designed. cx paid 120 for service call."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Bowie, MD 20720

Shawn D.

Job Details: 12/01/2022

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