We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Woodbine, MD 21797
Marc M.
Job Details:
12/02/2022
orifice holder and orifice sent are clearly a natural gas fitting where as the fittings installed on the unit currently are the appropriate propane fittings. contacted techline to discuss what led to the decision to replace the orifice/orifice holder as unit appears to be operating as any normal unit would. contacted techline to send pics of flames sizes on both 'hi' and 'lo'. per bruce at techline unit is in fact opperating as designed and parts will not be needed. if cx has any further concerns with unit function she may contact WP cx service with file number.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW
Near Powhatan, VA 23139
Jerod R.
Job Details:
12/02/2022
"tested unit found unit had clogged cold screen, cleared screen and tested unit is now fully functional and working as designed"
We serviced a
WHIRLPOOL WASHER
Model MHWE201YW00
Near Washington, DC 20003
Emmanuel R.
Job Details:
12/02/2022
"Cs unit is leaking , confirmed complaint. I found the hose that connects to the cold water valve is dripping water consistantly. Test unit itsself and the unit is not leaking, Advised customer he will need to replace the water hoses with a new on."
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Glen Allen, VA 23060
Thomas B.
Job Details:
12/02/2022
Cx complaint unit is not working properly inspected unit removed and replaced the harness and thermistor tested unit now functions normally
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near Ellicott City, MD 21042
Robert L.
Job Details:
12/02/2022
"cx defrosted 48 hours, still couldnt get door open, steamed for about 30 minutes still wouldnt budge, used pry bar and was able to get open, massive ice caused from clogged evap drain, cleared all ice and creplaced drain tube,, bottom right FC door plug pulled out of liner, was able to get back in but loose, ordering Fc door stainless , cx aware of time frame, to inspect and no haul away; ordrng 1 LW10341279 (dor-fip ss)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Wilmington, DE 19804
Alexander W.
Job Details:
12/02/2022
Cx canceled at door fixed themselves
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near East Hempfield Township, PA 17538
Justin L.
Job Details:
12/02/2022
Cx complaint unit not working. Was able to access unit and found F2E2 no response from UI. Checked connections and verified incoming voltage. Ordering parts for repair and once in office will need to set return. Unit is registered but missing model and serial sticker. Cx will reach out and have one shipped to them for return visit.; ordrng 1 W11368911 (interface) and 1 W11028004 (connector) and 1 W11305308 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Vienna, VA 22181
Christian C.
Job Details:
12/02/2022
"Installed IM, shutofff arm, and gasket. When removing FC door found crack in liner to the door screws. Cx did not have old IM and new IM does not have front cover. Ordering FC door and IM front cover. Ship door to cx oversized part.; ordrng 1 WPW10289690 (IM front cover) and 1 LW10858419 (FC door)"
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290REY
Near New Market, MD 21774
Marc M.
Job Details:
12/02/2022
installed compressor and filter drier and pulled unit into 30 inch vacuum. unit held vacuum with no leaks. charged unit with 5.00oz of 134a and tested. unit developed full frost pattern on evap and now checks good.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519FS1
Near Upper Marlboro, MD 20772
Robert A.
Job Details:
12/02/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Hanover, PA 17331
Bernard M.
Job Details:
12/02/2022
"Cx complaint unit doesn't cool. Entered service mode and ran test 38, accessed the compressor and found it running. Evap fan also running b ut unit wasn't cooling. Accessed evap and found no frost pattern. Unit will need sealed system repair. Also found the left bracket in freezer to be damaged and the middle rack doesn't slide in and out smooth. The freezer door has dents and scratches on it. Cx is inside the 30 days of purchase for cosmetic damage. Door to be shipped to cx address. Once all parts are in contact cx to reschedule.; ordrng 1 W11592010 (compressor) and 1 W11109499 (drier) and 1 W11291123 (evaporator) and 1 W11548259 (condenser) and 1 W11129486 (freezer door) and 1 W11241580 (left bracket) and 1 W10909682 (nameplate)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Ocean View, DE 19970
Michael E.
Job Details:
12/02/2022
CX complain t: not filling properly. Tested and verified complaint. I found the unit is barely filling on auto sense. Ordering control and pressure switch hose. Scheduled return visit for 12/9 PM; ordrng 1 W10846364 (hose) and 1 W11498190 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Martinsburg, WV 25403
Ken M.
Job Details:
12/02/2022
"Console, control, and UI replaced and tested. Unit is working properly. Old console and UI left with customer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Bowie, MD 20716
Shawn D.
Job Details:
12/02/2022
cx complaint fridge door making a noise when opeing. inspected unit and conifmred noise when opening. checked door to find the bottom of it where hinge goes into cracked allowing it to wiggle. ordering new fridge door for return; ordrng 1 LW10916047 (door stianles) and 1 look (look)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Midlothian, VA 23112
Jerod R.
Job Details:
12/02/2022
"tested unit found unit had bad strike , replaced and tested unit is now fully functional"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near La Plata, MD 20646
Robert A.
Job Details:
12/02/2022
Cx was not home. She spoke with me through the door bell and asked to reschedule the appt. I put a TY card on her door at her request. I did not install the ordered parts.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Virginia Beach, VA 23455
Anthony D.
Job Details:
12/02/2022
after taking model and serial picture while explaining service call and labor fees cx refused service
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Carlisle, PA 17013
Fred G.
Job Details:
12/02/2022
i was able to access unit and replace the FC door and nameplate as per previous visit. heated door gasket to form to body of unit. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Fairfax, VA 22032
Demonte S.
Job Details:
12/02/2022
"Installed the Compressor, Couplers & Driers. Pulled Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit to 2.0 Oz's. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures.); used 1 W11504431 ( Coupler ( van stock)) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWMS4
Near Biglerville, PA 17307
Andrew S.
Job Details:
12/02/2022
Per previous diag I was able to access and replace the damper door. I then repowered the unit and found that the damper is functioning as intended. Job complete I collected the labor charge .
We serviced a
WHIRLPOOL RANGE
Model KFDD500ESS01
Near Richmond, VA 23237
Jonathon C.
Job Details:
12/02/2022
"cx complaint, knob loose and oven light does not come on everytime you open the door. adjusted knob and found door switch sticking. suggested cleaning door switch. cx paid 120 service call. job is complete."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Milford, DE 19963
Frederick R.
Job Details:
12/02/2022
"CX complaint is WM spins only. Inspected/tested and found unit has a faulty actuator. U;on further inspection found gearcase oil sprayed all over components under outer tub. Orderdering. Gearcase, actuator, motor, capacitor, splutch belt. This will be a 2ct gearcase job; ordrng 1 W11454734 (gearcase) and 1 W11497303 (motor) and 1 W11239857 (belt) and 1 W11239857 (belt) and 1 W11428524 (capacitor) and 1 WPW10427633 (pulley shield) and 1 W10721967 (splutch) and 1 look (look)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Round Hill, VA 20141
Ricky E.
Job Details:
12/02/2022
"installed parts, unit cks ok....; ordrng 1 look/look (look/look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Washington, DC 20016
Samuel R.
Job Details:
12/02/2022
called office and cx could not cofirm where unit is.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Spotsylvania Courthouse, VA 22551
Carl R.
Job Details:
12/02/2022
"Cx complaint is, No Cool Refrigerator - SP W11634348 - Special Project S71162 - Kit Per SP W11634348 - Not Cooling. Pulled unit from wall and compressor is hot to the touch. No fans blowing or no cooling. SR#7735188179. Evap fan is working properly. Sealed system needed.; ordrng 1 W11370574 (Compressor) and 1 W11504419 (Suction tube) and 1 W11504420 (Coupler) and 1 W11504418 (Lock ring compressor to condenser) and 1 W11506623 (Coupler) and 1 W11490399 (Drier) and 1 W11504448 (Coupler) and 1 W11506635 (Access valve)"
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Stephens City, VA 22655
Ricky E.
Job Details:
12/02/2022
"customer stted that the unit was making a noise during spin. fnd no errors stored, fnd no mechanical issues. tested with 6 bath towels and fnd no issues..."
We serviced a
WHIRLPOOL WASHER
Model WTW8240YW0
Near Conestoga, PA 17516
Justin L.
Job Details:
12/02/2022
Cx complaint unit making noise during spin. Was able to access unit and found failing bearing. Attempted to seperate the unit but wash plate is seized and will need broken off. Ordering all parts needed for repair and once approved parts will ship to cx who will contact us.; ordrng 1 W10381078 (outer tub) and 1 W10549509 (spin basket) and 1 WPW10380698 (wash plate) and 1 look (look)
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Dayton, MD 21036
Eric W.
Job Details:
12/02/2022
"cx complaint is jennair built-in microwave - door does not shut well. it is not a smooth close, and light not cuttin on confrim lights wasnt cutting on went in diag mode and tested the lights and the door switch the MW light didnt cut on at all and the door switch opened and closed inconsentley ordering parts; ordrng 1 WPW10490593 (housng-lmp) and 1 W10886919 (lmp-basles) and 1 W11033422 (interlock) and 1 W11325784 (AM) and 1 W11238401 (transformr)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHT4
Near Ellicott City, MD 21042
Robert L.
Job Details:
12/02/2022
"installed new dispenser with bracket per previous, tested all ops ok"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ06
Near Arlington, VA 22204
David J.
Job Details:
12/02/2022
CX complaint temperatures are all over the place. After previous text visit he had stated the unit needs a new control being that both Thermistors have been already replaced previously. Power down unit and removed old control from refrigerator section. Replaced with new control and powered unit back on set. Temps to recommend that setting. Unit is not working as intended. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Virginia Beach, VA 23452
Anthony D.
Job Details:
12/02/2022
cx complaint unit not making ice checked unit to find E2 motor lost position code ordring icemaker to complete repair; ordrng 1 W11579560 (ice maker)
We serviced a
WHIRLPOOL DRYER
Model WED8500DC
Near Newark, DE 19711
Alexander W.
Job Details:
12/02/2022
Cx stated sound coming from unit during operation inspected tested and verified cx complaint found idler and rollers defective ordering belt just in case cannot reached due to SO part. ; ordrng 2 WPW10314173 (Roller)s and 1 W10849499 (Belt) and 1 W10837240 (Idler)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Norfolk, VA 23513
Carl A.
Job Details:
12/02/2022
replaced all aprts tested and calibrated unit works as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hopewell, VA 23860
Chris B.
Job Details:
12/02/2022
cx comp unit will not work insp unit found f5e4 lid not opened between cycles found unit buzzing when in agite and when in spin unit will hum and buuz unit will need cap W11395618; ordrng 1 W11395618 (cap)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chester, VA 23831
Joseph D.
Job Details:
12/02/2022
"replaced valve contrl and suspension, working properly"
We serviced a
MAYTAG DBL WALL OVEN
Model MEW9630DS01
Near Upper Marlboro, MD 20774
Shawn D.
Job Details:
12/02/2022
cx compalint unit is giving off gas smell. inspected unit and this is a double wall oven no gas. infomred cx there will be a burning smell when using self clean and now understands the smell she was smelling was not gas. cx started a self clean before i left. unit is good
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Silver Spring, MD 20902
Israel R.
Job Details:
12/02/2022
Customermer complaint unit is not washing correctly and the unit is shaking a lot. I found the unit is not level. I level the unit and found the unit has a loose splutch. I reseated the splutch and the unit is back to normal operations.
We serviced a
MAYTAG REFRIGERATOR
Model MFT2574DEM01
Near Frederick, MD 21702
Ricardo S.
Job Details:
12/02/2022
"the client has the fridge unplug, so i reset the power, compressor sound normal and frost pattern is good, but the client inform me that she found frost build up on the freezer wall, that means the defrost is not working. order evaporator freezer assy; ordrng 1 WPW10514110 (motor evaporator)"
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Ellicott City, MD 21042
Robert L.
Job Details:
12/02/2022
"cx complaint noise every house and buzzing, icecmaker cycling with no water, contractor found water off under sink once on was able to cycle icemaker and noises stopped, cx to record and further noise issue, tested all ops ok"
We serviced a
WHIRLPOOL OVEN
Model WEE750H0HZ1
Near Monkton, MD 21111
Brian R.
Job Details:
12/02/2022
came out and replaced element and tested unit. unit now checks. job complete.
We serviced a
WHIRLPOOL FREEZER
Model KRFC704FBS03
Near Beltsville, MD 20705
Israel R.
Job Details:
12/02/2022
Customer complaint is that the water stopped working after last repair. I found the water is dispensing with little pressure. I found the unit was pushed all the way in i pulled unit out a bit and the water pressure started working fine. Water line was kinked.
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Milford, DE 19963
Frederick R.
Job Details:
12/02/2022
CX comnplaint is WM grinding. Inspected/tested and found the rotor/stator have worn out. Parts are CBE. CX paid $120 SC fee by AMEX and will owe $110 labor upon completion of job.; ordrng 1 W10915700 (stator) and 1 W10915701 (rotor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Greencastle, PA 17225
Andrew S.
Job Details:
12/02/2022
Cx complaint is that the water drips after using the dispensor. Upon arrival I found that the water does drip within a few seconds after finishing dispensing. I was unable to see the unit drip other than immediately after dispensing. I found that the valve is shutting off and is not leaking after it closes. I found that the unit does not need and repairs at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Manchester, MD 21102
Brian R.
Job Details:
12/02/2022
"cx complaint is with units running and said unit just wont wash or wash like it should. found the same code twice of F7E1 tach missing or wrong signal. . tried to run DLMS cycle and nothing. motor hums and vibrates and then unit shuts down and flashes code F7E1. unit will need motoe repled. updated actuator and it came out as well. will order parts needed. as soon as parts are in office will schedule.; ordrng 1 W11395618 (Capacitor) and 1 W11283592 (Motor), used 1 W11481722 (Actuator) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Virginia Beach, VA 23464
Zachery R.
Job Details:
12/02/2022
"replaced all parts, calibrated and tested, no faults present, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model MVWB880BW0
Near Goldsboro, PA 17319
Bernard M.
Job Details:
12/02/2022
Cx complaint the unit's lid won't lock to start cycle. Entered into diag and found error code F82 lid lock fault. Ran test cycle and unit completed cycle without issues. Gave cx quote for full repair and they'll be purchasing new unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Palmyra, VA 22963
Kyle A.
Job Details:
12/02/2022
Cx was unavailable.; saved tckt
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Palmyra, PA 17078
Justin L.
Job Details:
12/02/2022
Cx complaint unit not starting cycle. Was able to access unit. Unit lid lock would click but not lock upon inspection of the lid lock it was discovered the lid lock failed. Oredered new lid lock for return visit on Fri 12/9/22; ordrng 1 W11513248 (Lid lock)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Potomac, MD 20854
Roberto I.
Job Details:
12/02/2022
"CX complaint dryer keeps runing after the cycle is done. The tenant was not present, I was unable to ask any questions and the maintenence person didn't know much about.Ran test mode, no errors. Ran a sensor dry cycle with a piece of wet paper towel on the sensor bars. The cycle ended in about 16 minutes, the paper was completely dry. I waoted several minutes and I didn't see any issue like the dryer keep running or the drum spinning. Instructed maintenence about wrinckle control/wrinckle shield options, and explained that if this options are selected, the drum randomly keeps moving, after the cycle is done, to prevent wrinckles on clothes. Collected $120"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Warrenton, VA 20187
Daniel J.
Job Details:
12/02/2022
washer unable to start a cycle wont power on was able to enter diag cycle foud f6 e2 error ui acu communicatrion error and alo f2e1 error for stuck button removed panel found corrsion on back of ui sugguesting console be replaced replaced unit powers on and starts cycle but damage to front panel cracked near deep fill reordering console; ordrng 1 w11135391 (console (reorder damaged part))
We serviced a
WHIRLPOOL RANGE
Model JED8430BDF
Near Richmond, VA 23229
Thomas B.
Job Details:
12/02/2022
Cx complaint unit is not working properly inspected unit found front right element inner element stays on with switch on or off unit will need new switch. Cx states was boiling water and it overflowed causing issue qouted 236.42 for switch replacement. Cx paid by CC in full; ordrng 1 WP74008248 (switch-inf)
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Woodbine, MD 21797
Marc M.
Job Details:
12/02/2022
orifice holder and orifice sent are clearly a natural gas fitting where as the fittings installed on the unit currently are the appropriate propane fittings. contacted techline to discuss what led to the decision to replace the orifice/orifice holder as unit appears to be operating as any normal unit would. contacted techline to send pics of flames sizes on both 'hi' and 'lo'. per bruce at techline unit is in fact opperating as designed and parts will not be needed. if cx has any further concerns with unit function she may contact WP cx service with file number.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Bunker Hill, WV 25413
Ken M.
Job Details:
12/02/2022
Ice maker and valve replaced. Unit leveled. Unit tested and is working properly. Old parts left with customer.
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Yorktown, VA 23692
Lucas R.
Job Details:
12/02/2022
"upon arrival spoke with cx advised was 10 min away, waited, upon arrival cx had to pick up daughter, pre id'ing stator for return visit as well if available, advised cx to contact office as earlier appt. may be available.; ordrng 1 W11354541 (stator)"
We serviced a
WHIRLPOOL WASHER
Model WTW4800BQ0
Near Waynesboro, PA 17268
Andrew S.
Job Details:
12/02/2022
Per previous tech I was able to access and repalce the control and console panel. I then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Odenton, MD 21113
Mitchell H.
Job Details:
12/02/2022
cx complaint unit is leaking. inspected unit and tested every single component with water. no leaks. filled unit all the way up shook around and drained it all out and not a drop anywhere. looked under unit after the fill and did not find any sign of water form unit. (new or old) unit checks okay. job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB3
Near Palmyra, VA 22963
Kyle A.
Job Details:
12/02/2022
Cx complaint of unit not drying. Did confirm loose connection on heater. Seated connector and the unit is now as designed.
We serviced a
MAYTAG WASHER
Model WTW5057LW0
Near Hanover, PA 17331
Bernard M.
Job Details:
12/02/2022
"Attempted to replace capacitor and found the wrong one was ordered. Used correct capacitor from vanstock W11395618, ran test and unit completed test without issues. Unit checks good; used 1 W11395618 (capacitor-BM-VS) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Charlottesville, VA 22911
Eric F.
Job Details:
12/02/2022
"Confirmed cx complaint unit not advancing cycles. Found motor stator assembley loose, assembley not engaging with gearcase properly, slipping gear in high spin mode. Tightened assembley, tested unit, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS
Near Chesterfield, VA 23832
Joseph D.
Job Details:
12/02/2022
could not locate; saved tckt
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Lincoln, DE 19960
Frederick R.
Job Details:
12/02/2022
cx complaint is WM bouncing. Inspected tested and found the leveling legs were not proper. Repositioned legs all the way and adjusted accordingly. Tested unit with four wet towels and ran entire drain and spin cycle and the unit was no longer off balance or banging. WM working properly. Job is complete
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Ashland, VA 23005
Thomas B.
Job Details:
12/02/2022
Cx complaint unit is not working properly inspected unit removed and replaced the valve and the manifold tested and inspected for proper use unit now functions normally
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Ashland, VA 23005
Thomas B.
Job Details:
12/02/2022
Cx complaint unit is not working properly inspected unit removed and replaced the valve and the manifold tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Midlothian, VA 23112
Jerod R.
Job Details:
12/02/2022
tested unit found unit had suspension out of mount remounted and tested unit is now fully functional
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Manchester, MD 21102
Brian R.
Job Details:
12/02/2022
cx complaint is unit is tearing her things up and pulling strings out of things and never enough water goes into unit. she said she always uses deep wash. found codes F2E1 UI Stuck Button F0E5 Off Ballance Load F0E7 Load detected during clean cycle.ran a DLMS cycle and then auto test on unit. unit had trouble with code. was able to run things and then we started a quick wash with deep fill to test water in. unit did not fill over wash plate. drum felt smooth and wash plate flush. will order parts for unit asa well as updated parts. office will schedule. ; ordrng 1 W11419171 (Control) and 1 W11596129 (UI Panel) and 1 W10902814 (Washplate)
We serviced a
KITCHENAID OVEN
Model KFGC558JSS00
Near Huntingtown, MD 20639
Shane B.
Job Details:
12/02/2022
installed ordered part and tested unit for cx. unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM2
Near Stafford, VA 22554
Carl R.
Job Details:
12/02/2022
"Cx complaint is, AIG DW rack rollers broke off. Inspected unit and seen wheel no longer intact. Pulled unit from rails and removed original adjuster and installed new updated adjuster. Unit working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB02
Near Dundalk, MD 21222
Alexander D.
Job Details:
12/02/2022
"cx complaint brick of ice in ice container also lights flickering for a few seconds when opening doors. inspected unit and verified complaint. cx had plumber replace shutoff valve and water is dispensing normal now and unit is making ice but they keep getting big brick of ice in container. found icemaker leaking. replaced icemaker and tested, no longer leaking. found all lights flicker for a few sec after opening either door. they flicker when i release either door switch. ordering leds, returning tech try replacing rc ceiling led before the other 2. parts in stock @tribles, scheduled return visit for 12/19; ordrng 1 WPW10515058 (led, rc ceiling) and 2 WPW10515057 (led)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Earlysville, VA 22936
Eric F.
Job Details:
12/02/2022
"Confirmed cx complaint unit not cooling properly. Found evidence of water under pantry UI. Unit design is known issue, water in pantry UI can cause a number of other symptoms with the unit that might not be related to those components. Unplugged UI, power cycled unit. Instructed cx to observe unit over the weekend and see if temps return to normal and to call back if not. If there are no issues Cx is to let pantry UI dry for a week, plug it in and power cycle unit, will call back if any further issues afterwards."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Charlottesville, VA 22901
Eric F.
Job Details:
12/02/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Moyock, NC 27958
Austin D.
Job Details:
12/02/2022
"cx complaint the unit is not cooling. checked the unit and found that the unit is expierencing an intermitten issue where the unit shuts down. no lights are on, no fans running, and the dispensers are not responsive. called techline and was told showing signs of a short. realistically with all the components effected they wanted me to try the panrty ui and harness first and see if that resolves the issue. was advised with temps that i had when arriving not to do SS.; ordrng 1 WPW10769076 (pantry ui) and 1 W11170612 (harns-wire)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Upper Marlboro, MD 20772
Shawn D.
Job Details:
12/02/2022
replaced dispenser then tested in diag and opens now and no leaks. unit is good
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Darlington, MD 21034
Neil H.
Job Details:
12/02/2022
COMPLAINT HEATING NOT WORKING I CONFIRMED IT RUNNING DIA TEST MODE AND CHECKED THE HEATER FOR CONT. CHECKED GOOD AND CHECKED THE HARNESS OREDRING NEW CONTROL; ordrng 1 W11462458 (CNTRL-ELEC) and 1 W11573758 (THERMOSTAT)
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Fairfax, VA 22031
Jason A.
Job Details:
12/02/2022
CX complaint DW not draining. Found standing water in tub. Unit will not drain. Unit fills but no voltage to drain pump. Drain pump measures good resistance at control connector but no way to test otherwise > JJ; ordrng 1 W11305303 (cntrl-elec)
We serviced a
MAYTAG WASHER
Model MVWC555DW0
Near Washington, DC 20002
Emmanuel R.
Job Details:
12/02/2022
"Cs unit isnt agitating and its leaving red stains on the clothes. Confirmed complain. I found the unit would agitate but the splines on the washplate, drive hub and gear case are completely gone. The splines are corroded and shaved almost all the way off. Unit needs a gear case, drivehub and a washplate to restore proper operation. Ordering parts. Advised customer not to use the machine.; ordrng 1 W10528947 (hub) and 1 W10902814 (washplate) and 1 W10752187 (screw) and 1 W11454734 (gearcase)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW
Near Silver Spring, MD 20901
Israel R.
Job Details:
12/02/2022
Installed new door and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model wtw5000dw2
Near ,
Michael E.
Job Details:
12/02/2022
"CX complaint: shaking and not completing cycle. Tested and verified complaint. The suspension rods were wore out so i replaced them. I found the problem is coming from gearcase connection to basket. Ordering gearcase, hub and washplate. Scheduled return visit for 12/9 PM . CX gets home at 4pm.; ordrng 1 W10528947 (drive hub kit) and 1 W10752283 (washplate) and 1 W11454734 (gearcase)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Lewes, DE 19958
Frederick R.
Job Details:
12/02/2022
Replaced tub ring per prior diagnosis. Ran test cycle and saw no leaks. Unit is now working properly. Job is complete
We serviced a
JENN-AIR RANGE
Model JDRP436HL01
Near Chesterfield, VA 23838
Chris B.
Job Details:
12/02/2022
replavced console tested unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Milford Mill, MD 21244
Justin S.
Job Details:
12/02/2022
cx says after she starts a cycle the unit waits for a few minutes then shows completed. no error codes in memory. ran the diagnostic cycle and the unit is filling draining agitating and spinning good. visual inspection looks good. reset power and calibrated but got a f7e1(tach). checked the tach sensor in sensor feedback and doesnt move. the unit needs parts. cx does not wish to proceed at this time and will call in if they want to continue; ordrng 1 W10913953 (actuator(49.40)) and 1 W11543997 (control(150.29))
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Urbana, MD 21704
Ricardo S.
Job Details:
12/02/2022
Replaced parts.. unit tested and microwave heating fine
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Haymarket, VA 20169
Daniel J.
Job Details:
12/02/2022
per notes installed control customer stated unit has been producing ice since last vist but wanted the new control installed anyway installed control
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Alexandria, VA 22306
Dustin F.
Job Details:
12/02/2022
"Upon Arrival, Unit was stuck with lid lock on. Took top off to access control and replaced control per previous tech. Ran Test cycle and unit would not proceed after cold water and warm water valves were tested. No codes were present. Would not drain. Used Shop Vac to drain all water out of unit and clean floor. tested continuity for drain pump at j63 and j66 and got 24.7 ohms. Then went to drain pump and got 22,2 ohms at the drain pump its self. Drain pump was hot to touch, checked for clogs and found nothing. Tried test mode again and again, the drain pump would just hum and not work. unplugged unit to unlock then tried a drain and spin cycle. still, drain pump hums and unit doesnt work. Unit needs new drain pump. Ordering drain pump 32 in stack and scheduled cx please put on cancel list; ordrng 1 W11399437 (Drain Pump) and 1 Look (Look)"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Herndon, VA 20171
Richard B.
Job Details:
12/02/2022
"CX complant, Noise from machine. Prior diagnosis found unit needs splutch and gearcase, Installed both and tested unit after calibrating unit. Unit working as designed, Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Dover, DE 19901
Andrew W.
Job Details:
12/02/2022
"Per prior tech's diagnosis, replaced inlet valve and tested unit and checked for leaks. unit is working as designed and no leaks detected. job complete. per prior tech notes, cx is paid in full"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near East Hempfield Township, PA 17538
Justin L.
Job Details:
12/02/2022
Cx complaint unit not working. Was able to access unit and found F2E2 no response from UI. Checked connections and verified incoming voltage. Ordering parts for repair and once in office will need to set return. Unit is registered but missing model and serial sticker. Cx will reach out and have one shipped to them for return visit.; ordrng 1 W11368911 (interface) and 1 W11028004 (connector) and 1 W11305308 (control)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JB3]
Near Williamsburg, VA 23188
Lucas R.
Job Details:
12/02/2022
replaced panel
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Reading, PA 19609
Justin L.
Job Details:
12/02/2022
Cx complaint rack hanging. Was able to access unit and found failed adjuster and pivot clip. Attempted to replace adjuster and found part defective. Reordering and setting return for Thur 12/8/22; ordrng 1 W10712395 (adjuster) and 1 WPW10082853 (pivot clip)
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Manheim, PA 17545
Justin L.
Job Details:
12/02/2022
cx complaint unit leaking and going off balance no matter what cycle. Was able to access unit and found f0e5 off balance f0e2 suds f5e2 lock failure. Ran test 12 and found unit banged around. Found the shocks failed. During fill found leaking from dispenser and bellow and during drain its struggling to drain due to impeller in pump is failing and hose has a pinholes causing leaks. While unit spins unit is giving err message as well. Unit is stacked and in a tight space so will need a 2nd technician to safely unstack dryer for repair. Ordering parts and once approved office will need to set return.; ordrng 1 W11524103 (dispenser) and 1 W11314648 (bellow) and 4 W11545322 (shock)s and 1 W11316671 (drain hose) and 1 W11458345 (drain pump) and 1 W11322883 (control)
We serviced a
WHIRLPOOL COOKTOP
Model MGC7536DS00
Near Ellicott City, MD 21042
Justin S.
Job Details:
12/02/2022
replaced the right rear gas valve and tested. all burners now heating good. the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Westminster, MD 21158
Brian R.
Job Details:
12/02/2022
cx complaint is FF light is half out. tested and checked over unit and replaced light. unit now checks. job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Stafford, VA 22554
Tanner B.
Job Details:
12/02/2022
"installed new control, tested unit .. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Fulton, MD 20759
Eric W.
Job Details:
12/02/2022
cx complaint was leaking from top load washer afrer a few tried to recreated the complaint and seen it was a service pointer saying the tub ring was the issue so we orderd the partalso while trying to take off the top of the washer we scrached the washer ording new top; ordrng 1 W11094304 (tub ring) and 1 W11423774 (top) and 1 W11178258 (control) and 1 W11449841 (gear case)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Owings Mills, MD 21117
Justin S.
Job Details:
12/02/2022
unit has been moved to the shop. replace dthe control holder and lamp. the unitis now illuminating the bulb. the unit is now good
We serviced a
WHIRLPOOL WASHER
Model WTW8240YW0
Near Conestoga, PA 17516
Justin L.
Job Details:
12/02/2022
Cx complaint unit making noise during spin. Was able to access unit and found failing bearing. Attempted to seperate the unit but wash plate is seized and will need broken off. Ordering all parts needed for repair and once approved parts will ship to cx who will contact us.; ordrng 1 W10381078 (outer tub) and 1 W10549509 (spin basket) and 1 WPW10380698 (wash plate) and 1 look (look)
We serviced a
WHIRLPOOL WASHER
Model MHW6630HC3
Near Lusby, MD 20657
Shane B.
Job Details:
12/02/2022
installed bellows and tested unit for cx. unit compeleted cycle with no issues. no error codes were saved before or after service cycle. unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Harrisburg, PA 17110
Fred G.
Job Details:
12/02/2022
i was able to access unit and replace the console as per previous visit. when removing the front penal i found moisture on door once console was removed. i also found vent fan gasket was not installed currectly from factory. I was able to fix gasket and reinstalled front panel. tested unit and found unit now checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Chesterfield, VA 23838
Chris B.
Job Details:
12/02/2022
replaced tub tested unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Bethesda, MD 20817
Roberto I.
Job Details:
12/02/2022
"Cx complaint random banging noise during spin.Ran test mode, no errors. Shocks tested ok and no shipping bolts on the unit. Ran a complete test cycle, the unit worked ok and didn't make any noise. Inspected legs, level and all the hoses. I was unable to replicate any issue."
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS00
Near Seaford, DE 19973
Andrew W.
Job Details:
12/02/2022
"Per prior diagnosis, replaced rc door. tested door closing properly and there was an alignment issue. checked cam and hinges and correct them and the door is now closing properly and level. unit is working as designed. job complete"