Service History 767 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ

Near Newark, DE 19711

Alexander W.

Job Details: 12/02/2022

Cx stated light will not come on inspected tested and verified cx complaint found door switch in FC not actuating replaced from pre-id parts tested unit unit is now operating as designed job is complete.

We serviced a

KITCHENAID OVEN

Model KOCE500ESS05

Near Laurel, MD 20723

Eric W.

Job Details: 12/02/2022

installd new harness and tested unit unit is now heating propery

We serviced a

WHIRLPOOL WASHER

Model RTW4516FW2

Near Lancaster, PA 17601

Justin L.

Job Details: 12/02/2022

"CX complains unit was not activating cycles. During testing cold water had no flow from the valve, when removing the cold water inlet hose from valve silica gel was discovered clogging the valve. Was able to clean clogged valve and hose. Unit now checks good. No further work needed. Collected $120 for service call."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Newark, DE 19711

Alexander W.

Job Details: 12/02/2022

"Installed parts per previous diag tested unit, no leak told cx to keep tested and if unit leaks to call us back unit is working as designed job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Spotsylvania Courthouse, VA 22551

Carl R.

Job Details: 12/02/2022

"Cx complaint is, No Cool Refrigerator - SP W11634348 - Special Project S71162 - Kit Per SP W11634348 - Not Cooling. Pulled unit from wall and compressor is hot to the touch. No fans blowing or no cooling. SR#7735188179. Evap fan is working properly. Sealed system needed.; ordrng 1 W11370574 (Compressor) and 1 W11504419 (Suction tube) and 1 W11504420 (Coupler) and 1 W11504418 (Lock ring compressor to condenser) and 1 W11506623 (Coupler) and 1 W11490399 (Drier) and 1 W11504448 (Coupler) and 1 W11506635 (Access valve)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Annandale, VA 22003

Lloyd B.

Job Details: 12/02/2022

Cx complained the rf burner would only stay on high. Inspected the unit and found a bad switch. Also there are burn marks on the element. Unit needs switch and element.; ordrng 1 WP3149400 (switch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Newark, DE 19713

Alexander W.

Job Details: 12/02/2022

Cx complaint of sizzling sound handles looses and doors not aligned. Inspected tested and verified cx complaint tightened handles and leveled fridge explained how the frost hitting defrost heater will make a sizzling sound and its operating normally. Unit is working as designed job is complete.

We serviced a

WHIRLPOOL FREEZER

Model WSZ57L18DM00

Near Sykesville, MD 21784

Marc M.

Job Details: 12/02/2022

"cx complaint control not operating correctly still. cx states unit will still make beeping noise at seemingly random times after control replacement. at first went to enter diag,at which point found that the control was not seated in the housing which was causing the 'temp setting' button to be permanantly depressed, so when the cx would close the door the switch would active service diagnostic cycle. correctly installed existing control and tested unit. unit now checks good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Herndon, VA 20171

Christian C.

Job Details: 12/02/2022

Installed adjuster kit. Tested rack. No issues. Had cx test as well.

We serviced a

KITCHENAID FREEZER

Model KRSC503ESS00

Near Haymarket, VA 20169

Daniel J.

Job Details: 12/02/2022

complaint weak cooling in freezer removed evap cpver pne bar and linelet line frosted other coils no frost pattern waited with evap cover back on and door closed checked again after ten mins no change ordering fresh food evap aand compressor uv drier informed customer 600 for labor on return customer believes they might be within the 5 year window will contact kitchenaid; ordrng 1 W10779331 (compressor) and 1 WPW10239732 (fresh foodds evap) and 1 WPW10143759 (uv drier) and 1 w11506635 (process stub)

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Alexandria, VA 22314

Lloyd B.

Job Details: 12/02/2022

Cx complained the unit did not dry on sensor dry. Installed new control and cx will use and keep an eye out. Job complete

We serviced a

KITCHENAID OVEN

Model KERS306BSS0

Near Milford Mill, MD 21244

Justin S.

Job Details: 12/02/2022

cx says the burners are working but the display doesnt. found 120/240/120vac to the terminal block without any damaged wires. the control is getting 120vac. when power was reset the display came back. the unit is now preheating with bake. the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Rockville, MD 20850

Julian H.

Job Details: 12/02/2022

CX complaint about freezing temps on RC inspected temps & found FC -5 RC 27 checked resistance on thermistor 7500oh issue with control board & thermistor replaced parts from preid MUST ALLOWED 48 HRS FOR UNIT TO RECALIBRATE

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Newark, DE 19713

Alexander W.

Job Details: 12/02/2022

Installed lid latch per previous diag and tested unit unit is now operating as designed job is complete.

We serviced a

WHIRLPOOL DRYER

Model MED7230HW2

Near Williamsburg, VA 23188

Lucas R.

Job Details: 12/02/2022

"cx complaint noise when operating, checked unit found bowed cabinet causing drum to hit cabinet while spinning, straighten cabinet, tested, working as designed"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Mineral, VA 23117

Tanner B.

Job Details: 12/02/2022

"latch assebly clip/ bezel clip failed, found lid lock hanging under lid. installed new latch and strike .. need to mail bezel to cx; ordrng 1 W11545554 (bezel) and 1 look (look)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJM0

Near Leesburg, VA 20175

Ezra M.

Job Details: 12/02/2022

replaced dispenser

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 12/02/2022

"replaced thermistors, verified unit is forming frost pattern, advised cx to monitor unit."

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW08

Near York, PA 17408

Bernard M.

Job Details: 12/02/2022

Cx complaint unit makes noise while running. When arrived heard unit making loud metal vibrating noise. Accessed the compressor and found process stub vibrating against the cover. Placed mastic over pinched stub and placed cover back on and the unit no longer makes noise. Unit checks good

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hopewell, VA 23860

Chris B.

Job Details: 12/02/2022

cx comp unit will not work insp unit found f5e4 lid not opened between cycles found unit buzzing when in agite and when in spin unit will hum and buuz unit will need cap W11395618; ordrng 1 W11395618 (cap)

We serviced a

KITCHENAID RANGE

Model KSEG700ESS2

Near McLean, VA 22101

Jason A.

Job Details: 12/02/2022

CX complaint OVEN doesnt maintain temps. Measure sensor resistance &test mode shows temp is 84F & unit has not been used since last night. Display sections are not working. See SDpics. CX on vacation Jan2 to March5 > JJ; ordrng 1 W11105615 (Display) and 1 LOOK (LOOK) and 1 CXonvacationJan2toMarch5 (CX on vacation Jan2 to March5)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ01

Near Manakin-Sabot, VA 23103

Kyle A.

Job Details: 12/02/2022

Cx complaint of led being out. Did confirm and replaced freezer led and unit is now as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Ocean View, DE 19970

Michael E.

Job Details: 12/02/2022

CX complain t: not filling properly. Tested and verified complaint. I found the unit is barely filling on auto sense. Ordering control and pressure switch hose. Scheduled return visit for 12/9 PM; ordrng 1 W10846364 (hose) and 1 W11498190 (control)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HV07

Near Bel Air, MD 21015

Neil H.

Job Details: 12/02/2022

REMOVED THE SCREW PART OF THE BULB.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HV07

Near Bel Air, MD 21015

Neil H.

Job Details: 12/02/2022

REMOVED THE SCREW PART OF THE BULB.

We serviced a

WHIRLPOOL DRYER

Model MED5500FW2

Near Ashburn, VA 20147

Ezra M.

Job Details: 12/02/2022

"installed belt and pulley, tested, sounds normal"

We serviced a

WHIRLPOOL COOKTOP

Model WCG77US0HS00

Near Glen Allen, VA 23059

Thomas B.

Job Details: 12/02/2022

Cx complaint unit is not working properly inspected unit found burners needed adjustments used 2mm screwdriver and set to cx expectations tested unit now functions normally

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Newark, DE 19713

Alexander W.

Job Details: 12/02/2022

Cx stated unit is making loud noises during cycle inspected tested and verified cx complaint found drive hub defective tried to remove wash plate wash plate seized would need to be cut out. Gave cx quote for wash plate and drive hub cx denied quote paid service call by check job complete.

We serviced a

KITCHENAID OVEN

Model KOCE500ESS05

Near Laurel, MD 20723

Eric W.

Job Details: 12/02/2022

installd new harness and tested unit unit is now heating propery

We serviced a

IKEA REFRIGERATOR

Model IRT134FDW00

Near Columbia, MD 21044

Eric W.

Job Details: 12/02/2022

"cx complaint not cooling are the lights turning confrim the complaint pulled unit out unit had some r134 inside of it, replaced drier with uv dye drier vacum out the remaning r134 in unit and filled unit with 4.09oz of r134 plugged unit in and everything started to cool just fine"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Milford, DE 19963

Frederick R.

Job Details: 12/02/2022

"CX complaint is WM spins only. Inspected/tested and found unit has a faulty actuator. U;on further inspection found gearcase oil sprayed all over components under outer tub. Orderdering. Gearcase, actuator, motor, capacitor, splutch belt. This will be a 2ct gearcase job; ordrng 1 W11454734 (gearcase) and 1 W11497303 (motor) and 1 W11239857 (belt) and 1 W11239857 (belt) and 1 W11428524 (capacitor) and 1 WPW10427633 (pulley shield) and 1 W10721967 (splutch) and 1 look (look)"

We serviced a

WHIRLPOOL WASHER

Model WFW7590FW0

Near Belvidere, NC 27919

Branden R.

Job Details: 12/02/2022

"cx complaint unit leaking and staying locked checked unit and found errors f3e1 f9e1 found drain pump intermittently coming on , also found bad front door seal ( bellow ) allowing unit to leak while running ordering new drain pump and seal for proper repair .; ordrng 1 W11106747 (Washer door Seal) and 1 WPW10605427 (drain pump)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Midlothian, VA 23112

Jerod R.

Job Details: 12/02/2022

tested unit found unit had suspension out of mount remounted and tested unit is now fully functional

We serviced a

WHIRLPOOL DISHWASHER

Model KUDS30FXSS1

Near Ashburn, VA 20147

Ezra M.

Job Details: 12/02/2022

no operation. found fuse at control open. will need fuse to further test unit. landlord denied repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW

Near Chesterfield, VA 23832

Joseph D.

Job Details: 12/02/2022

"unit with improper drawer installed keeping door open adn vent blocked, reset and unit working properly"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Manchester, MD 21102

Brian R.

Job Details: 12/02/2022

"cx complaint is with units running and said unit just wont wash or wash like it should. found the same code twice of F7E1 tach missing or wrong signal. . tried to run DLMS cycle and nothing. motor hums and vibrates and then unit shuts down and flashes code F7E1. unit will need motoe repled. updated actuator and it came out as well. will order parts needed. as soon as parts are in office will schedule.; ordrng 1 W11395618 (Capacitor) and 1 W11283592 (Motor), used 1 W11481722 (Actuator) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW7300DW0

Near Springfield, VA 22151

Lloyd B.

Job Details: 12/02/2022

"Cx complained of wet clothes. Inspected the unit and found in diagnostics, the unit barely drained. There was a shirt stuck in the drain hole. Removed tub, removed shirt and tested and it now fills, washes and drains. There is a crack in the agitator. Unit needs new agitator; ordrng 1 W10752283 (agitator)"

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Westminster, MD 21157

Brian R.

Job Details: 12/02/2022

cx complaint is unit fills and says sencing and switched to wash and just stops and wont do anything. took a few tries for unit to want to take code and switch. found code F1E1 Main control fault F8E1 Long Fill ran recalibration and then auto test. unit gets no cold water but hot strong. unit will need parts. all parts in. scheduled cx as well as put in for a weekend or cancelation list or anything sooner. office will schedule if sooner. ; ordrng 1 W11481725 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Greensboro, MD 21639

Andrew W.

Job Details: 12/02/2022

"Per prior diagnosis, replaced motor, control, wire harness, inlet valve, capacitor, and lid lock latch. could not test unit because cx had another unit hooked up in the way. job complete"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519FS1

Near Upper Marlboro, MD 20772

Robert A.

Job Details: 12/02/2022

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAB12

Near York, PA 17408

Bernard M.

Job Details: 12/02/2022

Cx complaint unit makes noise. Ran test 4 and found compressor to be running and no noise being produced. Ran test 3 and found the evap fan hitting ice creating noise. The freezer door gasket wasn't sealing along the top creating ice to collect around the fan. Defrosted ice around fan then applied heat to gasket so it would seal. The door seals all the way around when closing. Unit checks good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Rockville, MD 20850

Julian H.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Frederick, MD 21702

Ricardo S.

Job Details: 12/02/2022

replaced parts.. upper rack cks ok

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW3

Near Bowie, MD 20715

Shawn D.

Job Details: 12/02/2022

cx compalint unti makes nosie at the end of cycle. inspected unit then chcked for errors nd has f0e2 ran service cycle and when spinning still had water inside no draining fast enough. tried adjusting line it did help still draining slow. removed hose and cant get blockage free. ordering all drain lines with hook ups for return; ordrng 1 3363920A (adapter) and 1 285834 (break incase) and 1 285863 (drain hose) and 1 w10721967 (splutch incase) and 1 look (look)

We serviced a

WHIRLPOOL WASHER

Model MWNC565FW

Near Midlothian, VA 23112

Jerod R.

Job Details: 12/02/2022

"tested unit found unit was working as designed at this time , no codes or issues at this time"

We serviced a

WHIRLPOOL WASHER

Model MWNC565FW

Near Midlothian, VA 23112

Jerod R.

Job Details: 12/02/2022

"tested unit found unit was working as designed at this time , no codes or issues at this time"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Martinsburg, WV 25405

Ken M.

Job Details: 12/02/2022

Door received with a water line that will not fit the current barrel connector. Ordering connector.; ordrng 1 WP4373559 (fitting)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAK0

Near Red Lion, PA 17356

Drew B.

Job Details: 12/02/2022

cx complaint that unit is getting the f8e4 code and water was in float tray.. cleaned water checkd sels and all connections that could leak and reseated the tray switch znd now runs for 10 mins didnt find leak but will need cleaned being the suds amount after testing empty.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHV0

Near Goldsboro, PA 17319

Fred G.

Job Details: 12/02/2022

"cx complaint unit is leaking from underneath. inspected unit and found inlet valve is cracked at the valve itself, causing the leak. unit will need inlet valve to fix leak issue. scheduled cx for a return visit for 12/7/22.; schdld next appmnt for 12/7 WED !"

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ06

Near Arlington, VA 22204

David J.

Job Details: 12/02/2022

CX complaint temperatures are all over the place. After previous text visit he had stated the unit needs a new control being that both Thermistors have been already replaced previously. Power down unit and removed old control from refrigerator section. Replaced with new control and powered unit back on set. Temps to recommend that setting. Unit is not working as intended. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS03

Near Waldorf, MD 20601

Robert A.

Job Details: 12/02/2022

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near Yorktown, VA 23692

Lucas R.

Job Details: 12/02/2022

"upon arrival spoke with cx advised was 10 min away, waited, upon arrival cx had to pick up daughter, pre id'ing stator for return visit as well if available, advised cx to contact office as earlier appt. may be available.; ordrng 1 W11354541 (stator)"

We serviced a

KITCHENAID DBL WALL OVEN

Model KEMS309BSS00

Near Arlington, VA 22207

David J.

Job Details: 12/02/2022

CX complaint microwave will sporadically heat. Arrive today and tested unit and found the timer starts and turntable start spinning after about 20 seconds the light stay on but the timer sticks at a certain time and the turntable stops moving. Went into diagnostic mode and had no error codes for oven or microwave. Ran microwave for about two minutes without turning off and the F1E5 error code displayed. Returning with control and mag thermostat. CX owes labor on return visit.; ordrng 1 W10915648 (Microwave control) and 1 W11233913 (Mag sensor) and 1 W11568584 (Thermostat)

We serviced a

WHIRLPOOL RANGE

Model JED8430BDF

Near Richmond, VA 23229

Thomas B.

Job Details: 12/02/2022

Cx complaint unit is not working properly inspected unit found front right element inner element stays on with switch on or off unit will need new switch. Cx states was boiling water and it overflowed causing issue qouted 236.42 for switch replacement. Cx paid by CC in full; ordrng 1 WP74008248 (switch-inf)

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Inwood, WV 25428

Ken M.

Job Details: 12/02/2022

"Customer complaint is that the unit is leaking. Unit tested and did not leak on the 1st diagnostic run. Reran the test cycle and unit still did not leak. Added two towels to the unit and ran a quick wash cycle. Found that when the unit drained, the standpipe nearly overflowed. Gearcase has a mettalic drag when in motion. Ordering gearcase and slider. Customer to have a plumber investigate the standpipe flow issue.; ordrng 1 W11449841 (gearcase) and 1 W10734521 (slider)"

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ2

Near Lewes, DE 19958

Michael E.

Job Details: 12/02/2022

"CX complaint: bake and broil are not lighting. Tested and verified complaint. I found neither bake nor broil are not sparking. Replaced spark module, tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near ,

Andrew W.

Job Details: 12/02/2022

Cx complaint is unit has small blemish on the paint of the cabinet. inspected and verified complaint. blemish is about the size of the tip of a pen and is not visible without direct light on the unit. cx had 3 people looking for it to show for picture documentation. blemish looks like a minor scrape of the paint from possibly taking the box off. cannot recommend a repair because there is no paint to put on the unit and it is not causing a functional issue to the unit worth deeming non-repairable. cx said they will just get touch up paint from lowes. unit is working as designed. job complete

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Woodbridge, VA 22193

Carl R.

Job Details: 12/02/2022

"Cx complaint is, F9 E1 - Front Load Washer- LID IS LOCK. WATER INSIDE UNIT. checked unit for fault codes, found f9e1. Cleared code and tried to drain unit. Unit didn't drain. No noise from drain pump. Checked power at the control. Control is giving 121vac to the pump, pump is getting 121vac. Unit will need a drain pump. Ordering drain pump W11458345; ordrng 1 W11458345 (Drain pump)"

We serviced a

WHIRLPOOL OVEN

Model WEE750H0HZ1

Near Monkton, MD 21111

Brian R.

Job Details: 12/02/2022

came out and replaced element and tested unit. unit now checks. job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Williamsburg, VA 23185

Lucas R.

Job Details: 12/02/2022

"cx complaint rack falling when trying to use, checked unit found adjuster wheel seperated from adjuster, replaced adjuster, tested unit working as designed"

We serviced a

WHIRLPOOL HOOD

Model KVWB400DSS4

Near Odenton, MD 21113

Mitchell H.

Job Details: 12/02/2022

cx complaint unit is vibrating. took out old blower motor and replaced with new one. old fan blade was missing a chunk out of it causing it to go off balanced. job completed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 12/02/2022

"replaced thermistors, verified unit is forming frost pattern, advised cx to monitor unit."

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GM0

Near Laurel, MD 20707

Israel R.

Job Details: 12/02/2022

Customer complaint unit is not disolving detergent. I found the door was not openning correctly i reseated the door and now the spring is good. I found a debry under the water level. I clear all the debry and ran test. The unit is back to normal operations. Combination with the door not opening and the water level sensor reading full of water. Unit is good.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 12/02/2022

"Cx complains about a water leak, inspected unit the valve is leaking, waater lines cks ok, replaced valve assy.. unit tested several times and wahser machine workng ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Brambleton, VA 20148

Ezra M.

Job Details: 12/02/2022

"installed new sump w/ motor, tested unit, working properly"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Potomac, MD 20854

Roberto I.

Job Details: 12/02/2022

"CX complaint dryer keeps runing after the cycle is done. The tenant was not present, I was unable to ask any questions and the maintenence person didn't know much about.Ran test mode, no errors. Ran a sensor dry cycle with a piece of wet paper towel on the sensor bars. The cycle ended in about 16 minutes, the paper was completely dry. I waoted several minutes and I didn't see any issue like the dryer keep running or the drum spinning. Instructed maintenence about wrinckle control/wrinckle shield options, and explained that if this options are selected, the drum randomly keeps moving, after the cycle is done, to prevent wrinckles on clothes. Collected $120"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near King William, VA 23086

Jonathon C.

Job Details: 12/02/2022

"cx complaint, squeaking during operation. replaced belt with tighter belt. after repair tested unit with a heavy blanket in it, cx said it sounded better. job is complete."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Quantico, VA 22134

Carl R.

Job Details: 12/02/2022

"Cx complaint is, Not Operating or Won't Start - Has Power - Top Load Washer. Found unit unplugged, and looked underneath washer to see if drain pump wires was broken. Drain pump wires are intact. Removed cover to actuator and splutch, both are connected. Fault error code is f1E1 main ACU NEEDED. FOUND that the unit may not be on its own circuit breaker. Asked that the washer to be checked and put on its own circuit breaker. Ordering main ACUW11556725, fasciaW11561182,, controlW11481116; ordrng 1 W11556725 (ACU) and 1 W11561182 (Fascia) and 1 W11481116 (Control)"

We serviced a

MAYTAG WASHER

Model WTW5057LW0

Near Hanover, PA 17331

Bernard M.

Job Details: 12/02/2022

"Attempted to replace capacitor and found the wrong one was ordered. Used correct capacitor from vanstock W11395618, ran test and unit completed test without issues. Unit checks good; used 1 W11395618 (capacitor-BM-VS) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Manchester, MD 21102

Brian R.

Job Details: 12/02/2022

cx complaint is unit is tearing her things up and pulling strings out of things and never enough water goes into unit. she said she always uses deep wash. found codes F2E1 UI Stuck Button F0E5 Off Ballance Load F0E7 Load detected during clean cycle.ran a DLMS cycle and then auto test on unit. unit had trouble with code. was able to run things and then we started a quick wash with deep fill to test water in. unit did not fill over wash plate. drum felt smooth and wash plate flush. will order parts for unit asa well as updated parts. office will schedule. ; ordrng 1 W11419171 (Control) and 1 W11596129 (UI Panel) and 1 W10902814 (Washplate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Baltimore, MD 21224

Alexander D.

Job Details: 12/02/2022

"upon arrival cx said after he defrosted unit, it did make a couple batches of ice but stopped again because overfrosting came back. tech sheet has a note saying twist tray icemaker thermistor will test open in diagnostics. pressed icemaker test button and it harvested and filled fine, icemaker not needed. tested heater and it is heating, brown wire is secure. put a piece of tape around brown wire connector to make sure it doesnt unplug again. found defrost thermistor only reading 3.4k while encased in frost. cleared all frost with steamer and replaced defrost thermistor from v/s. advised cx monitor and call back if overfrosting comes back or if it stops making ice again.; ordrng 1 WPW10384183 (thermistor(AD v/s)), used 1 WPW10384183 (thermistor(AD v/s)) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Alexandria, VA 22308

Dustin F.

Job Details: 12/02/2022

"Upon Arrival, I found the Job Was incorrectly dispatched with the wrong model number and pre id parts for the wrong machine. CX sadly will have to call in and get the call redispatched"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS

Near Chesterfield, VA 23832

Joseph D.

Job Details: 12/02/2022

could not locate; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near Upper Marlboro, MD 20772

Robert A.

Job Details: 12/02/2022

"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the IM was in the off position. I turned on the IM and ran a harvest cycle, it completed the water did not enter the unit. I found the fill tube clogged with ice. I removed the ice and tested the unit for the cx. The unit is now working as designed. Cx wants to replace the 2 drawers, I provided a quote for the parts.; ordrng 1 W11162443 (drawer 88.69) and 1 W11162446 (drawer 76.59)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS07

Near Williamsburg, VA 23188

Lucas R.

Job Details: 12/02/2022

"cx complaint fost in fc, not cooling properly, checked unit found fc temp at -5, rc at 37, found excessive frost buildup in fc, gap between gasket and cabinet, heated gasket, leveled unit for proper door closure, set controls top read set points, advised cx not to monitor air temp in fc, unit working as designed."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Ashland, VA 23005

Thomas B.

Job Details: 12/02/2022

Cx complaint unit is not working properly inspected unit found the left hand side door dented ordering door skinfor repair; ordrng 1 W11455430 (Door skin) and 1 W11178521 (nameplate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Haymarket, VA 20169

Daniel J.

Job Details: 12/02/2022

per notes installed control customer stated unit has been producing ice since last vist but wanted the new control installed anyway installed control

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Shippensburg, PA 17257

Andrew S.

Job Details: 12/02/2022

Cx complaint is that the icemaker isnt making ice consistently. Upon arrival I found that the FC temp at at 0 Deg. I ran the harvest test and found that the ice maker motor is loud and sticking at the twist position. I was able to replace the ice maker. The unit is now functioning as intended. Job complete

We serviced a

KITCHENAID RANGE

Model KFGC506JSS01

Near Virginia Beach, VA 23456

Anthony D.

Job Details: 12/02/2022

cx complaint unit has dent in door causing bad seal around outer glass replaced outer door tested unit working as designed

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53521HZ06

Near Bristow, VA 20136

Demonte S.

Job Details: 12/02/2022

Installed the Control Board. Tested the unit. Unit is working properly.

We serviced a

WHIRLPOOL COOKTOP

Model WCG77US0HS00

Near Glen Allen, VA 23059

Thomas B.

Job Details: 12/02/2022

Cx complaint unit is not working properly inspected unit found burners needed adjustments used 2mm screwdriver and set to cx expectations tested unit now functions normally

We serviced a

JENN-AIR BUILT-IN M/W

Model JMDFS30HL0

Near Springfield, VA 22153

Dustin F.

Job Details: 12/02/2022

"Installed Ordered parts by previous tech, Found Cabinet/Frame Damaged from delivery, Contacted WP TL and spoke to Sterling he stated unit was deemed umrepairable based on pictures and information i gave him. Gave me sr to give to the CX and advised me to point CX twords JA CS."

We serviced a

WHIRLPOOL WASHER

Model WTW7120HC0

Near Warrenton, VA 20187

Daniel J.

Job Details: 12/02/2022

per notes installed gear case clutch stator slider with new screws calibrated ran diag cycle no faults or errors

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HV07

Near Bel Air, MD 21015

Neil H.

Job Details: 12/02/2022

REMOVED THE SCREW PART OF THE BULB.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Pasadena, MD 21122

Alexander D.

Job Details: 12/02/2022

"cx complaint unit making grinding/rattling noise, water splashes on the lid and sometimes clothes dont seem like they got wet and some of the clothes are warm but not all of them. inspected unit and verified complaint. advised cx that splashing on the lid is normal because the water coming out of the faucet hits the basket close to the top. hoses arent reversed and have good water pressure coming all valves, noticed loud whistling noise from valve when hot was filling. cx played me video of sound and it sounds like slider or gearcase. tried replacing slider but there is alot of play in gearcase. leveled unit, ran calibration and autotest, can still hear noise. ordering gearcase, slider, clutch, control and valve. call cx to schedule return once we have eta on parts.; ordrng 1 W11449841 (gearcase) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11510463 (control) and 1 W11220230 (valve) and 1 LOOK (LOOK)"

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS00

Near Seaford, DE 19973

Andrew W.

Job Details: 12/02/2022

"Per prior diagnosis, replaced rc door. tested door closing properly and there was an alignment issue. checked cam and hinges and correct them and the door is now closing properly and level. unit is working as designed. job complete"

We serviced a

WHIRLPOOL WASHER

Model wtw5000dw2

Near ,

Michael E.

Job Details: 12/02/2022

"CX complaint: shaking and not completing cycle. Tested and verified complaint. The suspension rods were wore out so i replaced them. I found the problem is coming from gearcase connection to basket. Ordering gearcase, hub and washplate. Scheduled return visit for 12/9 PM . CX gets home at 4pm.; ordrng 1 W10528947 (drive hub kit) and 1 W10752283 (washplate) and 1 W11454734 (gearcase)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Amelia Court House, VA 23002

Jerod R.

Job Details: 12/02/2022

"tested unit found unit is leaking at uppr left corner due to a malformed gasket , ordered new gasket; ordrng 1 W11483553 (gasket)"

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC2

Near Manassas, VA 20109

Demonte S.

Job Details: 12/02/2022

Installed the Hot Water Valve. Tested the unit. No Leaks. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW

Near Chesterfield, VA 23832

Joseph D.

Job Details: 12/02/2022

"unit with improper drawer installed keeping door open adn vent blocked, reset and unit working properly"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Alexandria, VA 22306

Dustin F.

Job Details: 12/02/2022

"Upon Arrival, Unit was stuck with lid lock on. Took top off to access control and replaced control per previous tech. Ran Test cycle and unit would not proceed after cold water and warm water valves were tested. No codes were present. Would not drain. Used Shop Vac to drain all water out of unit and clean floor. tested continuity for drain pump at j63 and j66 and got 24.7 ohms. Then went to drain pump and got 22,2 ohms at the drain pump its self. Drain pump was hot to touch, checked for clogs and found nothing. Tried test mode again and again, the drain pump would just hum and not work. unplugged unit to unlock then tried a drain and spin cycle. still, drain pump hums and unit doesnt work. Unit needs new drain pump. Ordering drain pump 32 in stack and scheduled cx please put on cancel list; ordrng 1 W11399437 (Drain Pump) and 1 Look (Look)"

We serviced a

KITCHENAID FREEZER

Model KRSC503ESS00

Near Haymarket, VA 20169

Daniel J.

Job Details: 12/02/2022

We serviced a

KITCHENAID COOKTOP

Model KCED600GSS01

Near Fountain, NC 27829

Branden R.

Job Details: 12/02/2022

"came out to replace cooktop , disassembled and replaced cooktop , tested unit is running as designed ."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Palmyra, PA 17078

Justin L.

Job Details: 12/02/2022

Cx complaint unit not starting cycle. Was able to access unit. Unit lid lock would click but not lock upon inspection of the lid lock it was discovered the lid lock failed. Oredered new lid lock for return visit on Fri 12/9/22; ordrng 1 W11513248 (Lid lock)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near East Hempfield Township, PA 17538

Justin L.

Job Details: 12/02/2022

Cx complaint unit not working. Was able to access unit and found F2E2 no response from UI. Checked connections and verified incoming voltage. Ordering parts for repair and once in office will need to set return. Unit is registered but missing model and serial sticker. Cx will reach out and have one shipped to them for return visit.; ordrng 1 W11368911 (interface) and 1 W11028004 (connector) and 1 W11305308 (control)

We serviced a

WHIRLPOOL FREEZER

Model WSZ57L18DM04

Near Richmond, VA 23233

Thomas B.

Job Details: 12/02/2022

Removed and replaced compressor and drier filled with 4.8oz tested unit started cooling is proceeded to cool for 20 mins after unit now functions normally

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Gaithersburg, MD 20878

Julian H.

Job Details: 12/02/2022

Cx complaint about unit making a sound from blower wheel found that outer door is hanging from lh side causing door not to open all the way deformed plastic on the bottom open front & found a blower cracked causing to go out of place seal not in position need parts; ordrng 1 W11166841 (outer door) and 1 WPW10612925 (nameplate) and 1 WP697772 (blower wheel) and 1 W11596046 (spill guard seal)

We serviced a

KITCHENAID OVEN

Model KEBS177DSS8

Near Chestertown, MD 21620

Alexander W.

Job Details: 12/02/2022

"Cx stated oven wont turn off inspected tested and verified cx complaint found bake relay welded sending constant voltage to bake element, element is NLA cx wants to just buy a new oven. Trip and diag covered by saftey Job is complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near York, PA 17408

Bernard M.

Job Details: 12/02/2022

"Replaced lid latch,capacitor and control, ran auto test and unit completed test without issues or noise. Unit runs as designed"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HC0

Near Warrenton, VA 20187

Daniel J.

Job Details: 12/02/2022

per notes installed gear case clutch stator slider with new screws calibrated ran diag cycle no faults or errors

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