Important Service Call Pricing Update
Effective October 1, 2023
$139 for MD, VA, WVA, DE, PA, NC, SC
$175 + tax for Washington, DC
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Harrisburg, PA 17111
Fred G.
Job Details:
11/22/2022
"cx complaint console does not light when pressing the tough, and normal buttons. inspected unit and found tough and normal lights are not lighting or beeping. pulled front panel off and found wax fan gasket was not sealing to the panel vent and moisture got into the UI. was able to fix venbt gasket and replace the console. tested unit and found unit now checks good."
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Washington, DC 20002
Samuel R.
Job Details:
11/22/2022
redplaced control all godd
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Fairfax, VA 22030
Christian C.
Job Details:
11/22/2022
"Installed sump assembly, lower spray arm, and upper spray arm. Tested unit no errors and no leaks."
We serviced a
MAYTAG WASHER
Model MVWC565FW4
Near Charlottesville, VA 22901
Kyle A.
Job Details:
11/22/2022
Unit would not go through diagnostic and capacitor isnt reading anything. Ordering control and capacitor.; ordrng 1 W11428524 (Capacitor) and 1 W11577997 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Bowie, MD 20720
Shawn D.
Job Details:
11/22/2022
replaced gasket and tested and had no leaks. unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Solomons, MD 20629
Shane B.
Job Details:
11/22/2022
cx complaint is the unit not dispensing ice correctly since last repair. i found the ice glide is missing. replaced with preIDed part and tested. unit dispensed ice without missing the cup. unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Stafford, VA 22554
Tanner B.
Job Details:
11/22/2022
"CX Concern the unit making noise during spin start up.. found no errors in diag .. ran diag cycle , couldnt replicate exact noise.. Ordering motor for slightly abnormal noise when motor spinning .. Returning w/ belt and clutch . replace all three on return; ordrng 1 W11283592 (drive motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Baltimore, MD 21212
Keith H.
Job Details:
11/22/2022
replaced LEDs all lights working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM06
Near Stephenson, VA 22656
Daniel J.
Job Details:
11/22/2022
spoke with customer informed both doors have been replaced and everything has been working since last vist opened door labeled refrig door and found outter oven door inside box customer isnt having and issuses with oven door returning door
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Ashburn, VA 20147
Ken M.
Job Details:
11/22/2022
"Per SP W11540964, replaced element. Bill parts and labor to S17304. Unit tested and is working properly. Old part left with customer."
We serviced a
JENNAIR REFRIGERATOR
Model JF42NXFXDW04
Near Vienna, VA 22181
Jason A.
Job Details:
11/22/2022
CX complaint FRIDGE icemaker doesnt stop. Found flag is cracked. LEDs is old style S84638 > JJ; ordrng 4 W11632139 (LED S84638)s and 1 W11215550 (extension)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Rockville, MD 20850
Julian H.
Job Details:
11/22/2022
CX complaint about unit stopped cooling after a big sound then doing a clicking sound constantly confirmed both unit not cooling well RC 56* FC 23* frost formation on FC's evap put unit on test 38 to a forced defrost I was able to hear heater sizzling but I heard a constantly clanking sound from solenoid plug unit to my watt meter & ran test 4 changing up to 7 watts when unit changes speed on compressor then unplugged unit & check resistance on rkv solenoid got 48oh in all of them but giving me a higher resistance on both right windings b4 gets there issue with control board rkv valve & defrost/fan asm CX DONT WANT TO PROCEED WANT TO CALL KA TO SEE IF THEY HELP documented 7735040331; ordrng 1 WPW10675033 (cntrl-elec) and 1 W11429989 (rkv solenoid)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Powhatan, VA 23139
Jerod R.
Job Details:
11/22/2022
"tested unit found unit had split gaskets , replaced pre id gaskets, unit now fully functional"
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Edenton, NC 27932
Branden R.
Job Details:
11/22/2022
came out to replace parts on unit disasembled and replace all parts needed for repair . tested unit and unit is running as designed .
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Sharpsburg, MD 21782
Ricky E.
Job Details:
11/22/2022
"7-1 customer stated that the unit wasnt heating. verified issue and fnd detatched connection at the element t-stat.. secured connection, unit cks ok.."
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Alexandria, VA 22301
Eric W.
Job Details:
11/22/2022
latch and springs w11646238 kit called tec line because there was no damage to door or ralls they want the inner door with latches and springs rplaced and he said ther is a service pointer comming out for this problem but part is not avable now should be a few days sr#7735107245; ordrng 1 w11646238 (kit) and 1 W11315618 (drawer)
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ00
Near Suffolk, VA 23434
Anthony D.
Job Details:
11/22/2022
replaced led module as per s191 tested unit working as designed
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Greenbelt, MD 20770
Shawn D.
Job Details:
11/22/2022
"cx complaint oven is working cooktop does not. inspeted unit confirmed oven works none or the burners work on the cooktop. removed top all elements test good. pulled unit out and checked outlet and is good. checked terminal block and it shorted. grabbed terminal block and connector from v/s installed and tested and now all burners work. unit is good; ordrng 1 WPW10245259 (terminal block SD V/S) and 1 WPW10281322 (connector SD V/S), used 1 WPW10245259 (terminal block SD V/S), and 1 WPW10281322 (connector SD V/S) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Coaldale, PA 18218
Sal R.
Job Details:
11/22/2022
"CX complaint was that the knob was melted due to normal opperation. I found thatbthe knob was melted and the switch harness was scored with burn marks from melted plastic. I am ordering 1 switch harness (WPW10548355) and 1 burner head(WPW10515455). I replaced knob and closed valve to sorten flame hight on low settings for the cooktop. Once the parts are avalible, please have someone form the office call to set a retun date.; ordrng 1 WPW10548355 (switch harness) and 1 WPW10515455 (RF burner head 53 @ tribs)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Alexandria, VA 22312
Lloyd B.
Job Details:
11/22/2022
"Cx complained of no ice. Cx also says they have a 3yr warranty but it wasnt dispatched over as such. They said they went to Lowes and lowes should have paid us. I explained that Lowes should have called the contract company for them to call us and they need to get it sorted out, not VIA and Lowes"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Salunga-Landisville, PA 17538
Justin L.
Job Details:
11/22/2022
cx complaint unit dripping after use. was able to access unit discovered dual water valve to be leaking from both dispenser and fill tube for icemaker causing the unit to leak after use. ordered water valve and setting return Wed 11/30/22 will need ice cleaned on return visit; ordrng 1 W11546685 (dual valve)
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Powhatan, VA 23139
Jerod R.
Job Details:
11/22/2022
replaced odered parts and tested unit is now fully functional
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Elizabeth City, NC 27909
Branden R.
Job Details:
11/22/2022
"came out to replace parts on unit , disassembed and replace all parts needed for repair , tested unit and unit is now running as designed ."
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258FEZ07
Near Davidsonville, MD 21035
Alexander D.
Job Details:
11/22/2022
"cx complaint unit seems to be getting noisier. inspected unit, heard noise cx is talking about but its not loud at all and sounds normal. can hear compressor running smoothly and not loudly. can hear seperate irregular hum that sounds like refrigerant passing thru the pipes but its not loud and nothing unusual. cx said it doesnt get much louder than this. advised cx sounds are normal and unit is operating as designed and to try and get noise on video if it gets louder. unit is working properly"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Roanoke, VA 24012
Kyle A.
Job Details:
11/22/2022
"Cx complaint of damaged terminal. Did confirm and replaced terminal and unit is now as designed; ordrng 1 279320 (Terminal kit), used 1 279320 (Terminal kit) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ0
Near Washington, DC 20008
Mitchell H.
Job Details:
11/22/2022
cx complaint unit is making noise and turning off by itseld. inspected and found all rollers wobbling and bad. idler can use a replacement as well. found moisture harness not working properly. unit will need all 4 rollers idler and moisture harness. unit is stacked as well. quoted cx and he paid call as of now and will call in if he wants to go through with repair. will need to order 2 more rollers and moisture harness before next visit. 1 WP3406653 and 2 more WPW10314173
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Mechanicsburg, PA 17055
Fred G.
Job Details:
11/22/2022
i was able to access unit and replace the lower harness as per previous visit. tested unit twice and found unit now checks good.
We serviced a
WHIRLPOOL RANGE
Model KFGG500ESS3
Near Elkridge, MD 21075
Israel R.
Job Details:
11/22/2022
Customer complaint middle burner is very high and uncontrolled. I tooke the cap off and found the orifice has fallen off. I tried to screw it back together but the hole is stripped or crossthreaded. The unit needs orifice holder. Ordering new holder.; ordrng 1 W10732141 (holder-orf)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Richmond, VA 23225
Joseph D.
Job Details:
11/22/2022
"replaced icemaker, cycled it, checked temps, fans, thermistor, working properly."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Burke, VA 22015
Christian C.
Job Details:
11/22/2022
Cx complaint whenever they use normal cycle unit runs for hours. Other cycles are fine. Cx said unit would spin until unit was turned off. Inspected unit no errors. Ran through diagnostic cycle. No issues. Service pointer-W11624962. Called techline. Advised to replace acu. Installed control. Tested unit. Recalibrated unit. Unit is working as designed. Called safety.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Elkton, MD 21921
Alexander W.
Job Details:
11/22/2022
Cx stated unit seems to run forever not shutting off inspected tested and verified cx complaint found evap frozen over inspected further found defrost heater harness depinned tried to repin harness but not working ordering evap harness cannot reached due to SO part.; ordrng 1 W11581973 (Harness)
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Glen Allen, VA 23059
Thomas B.
Job Details:
11/22/2022
Cx complaint unit is not working properly inspected unit found unit drys properly In timed dry doesn't work well in automatic cycles informed cx of location of the sensors and to encourage cx to put wet clothes as close to sensor as possible removed and replaced the moisture sensor Harness for added insurance unit now functions normally
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Fairfax, VA 22030
Christian C.
Job Details:
11/22/2022
"Installed sump assembly, lower spray arm, and upper spray arm. Tested unit no errors and no leaks."
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Fairfax, VA 22030
Christian C.
Job Details:
11/22/2022
"Installed sump assembly, lower spray arm, and upper spray arm. Tested unit no errors and no leaks."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Elizabeth City, NC 27909
Branden R.
Job Details:
11/22/2022
"cx complaint not cooling - refrigerator section - refrigerator checked unit and found evap fan vary weak on unit , defrosted unit and found thermistor slightly out of range with weak evap motor drain pan looks like it could be a little wraped not allowing defrost to drain properly ordering all parts for proper repair. temps in fridge 39 and freezer 1 .; ordrng 1 W11457241 (drain pan) and 1 W11087438 (fridge fan) and 1 WPW10383615 (thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Spotsylvania Courthouse, VA 22553
Tanner B.
Job Details:
11/22/2022
"installed fc fan, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW
Near Rixeyville, VA 22737
Carl R.
Job Details:
11/22/2022
Cx complaint is Other.Hard black rubber piece under door. Says the door is hard to open. The door is opening properly. And found nothing else is wrong with the machine. Unit is working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Newport News, VA 23606
Justin W.
Job Details:
11/22/2022
cx complaint tub loose. checked unit to find no error codes. found front 2 suspensions bad. replaced from pre id parts. tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Prince George, VA 23875
Chris B.
Job Details:
11/22/2022
"Cx complaint unit will not drain insp unit found f9e1 long drain code also found f8e3 amount of water code ran unit threw test mode unable to duplicate cx complaint ran unit threw test mode twice then filled and drain unit on bulky cycle ; ordrng 1 W11374900 (Encoder), ordrd 1 W11428994 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Severn, MD 21144
Israel R.
Job Details:
11/22/2022
Installed new ice door. Unit is good and is sealing.
We serviced a
MAYTAG WASHER
Model Mvw7232hw0
Near Powhatan, VA 23139
Jerod R.
Job Details:
11/22/2022
"tested unit found unit control not allowing proper selection and function, in diag. mode can only activate door lock"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Silver Spring, MD 20906
Roberto I.
Job Details:
11/22/2022
"CX complaint washer not starting. Ran test mode, no errors. Attempted tpo start a test cycle, but didn't start. Attempted to start a calibration cycle, it didn't start. Removed console, drain pump from control 21ohm (ok), shifter motor 2.3 Kohm (ok)/. Power supply ok. Ordering control board W11556725 and encoder W11481116.; ordrng 1 W11556725 (control board) and 1 W11481116 (encoder)"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Elizabeth City, NC 27909
Branden R.
Job Details:
11/22/2022
"cx complaint noisy spin.shaking violently, drum shaking when there is nothing in it. checked unit and found no errors stored to unit . found when unit is sensing washplate is spinning VARY fast , checked under unit and gearcase checked good no oil belt also checks good, tryed to remove wash plate and it is seized will need a new one for repair to be done unit will need Hub , washplate and clutch kit for proper repair; ordrng 1 W10528947 (hub) and 1 W10902814 (washplate) and 1 W10721967 (drive clutch kit)"
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW0
Near Gettysburg, PA 17325
Andrew S.
Job Details:
11/22/2022
"Cx complaint is that the unit keeps throwing error codes for the draining system. Upon arrvial I found an F3E0, and an F8E3. I then found that the unit is draining as intended. I tested the voltage going to the pressure switch and found no voltage. I quoted the cx for the cost of the repair. Cx paid the service charge and will decide on the repair after looking at pricing of new units."
We serviced a
MAYTAG DRYER
Model MDE3000AYH
Near Camden, NC 27921
Branden R.
Job Details:
11/22/2022
"cx complaint button is not working, has a burning odor when trying to turn it on checked unit and found motor wanting to lock up and not spin , unit will need new motor and belt . proper vac to motor and all other major componets checked good cx stated she will use it and keep and eye on it , we will need to replace motor and belt at the same time so new belt dont get damaged while waiting for motor and blower wheel; ordrng 1 W10410997 (motor) and 1 33001790 (blower wheel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW01
Near Front Royal, VA 22630
Daniel J.
Job Details:
11/22/2022
on arrival customer showed me the control and while pressing the buttons on the control unit responded adn she was able to select temp also said reight before arrival unit was working
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Reva, VA 22735
Robert W.
Job Details:
11/22/2022
Replaced pulley kit unit tested Unit is working properly
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Front Royal, VA 22630
Danny R.
Job Details:
11/22/2022
unit needs water vavle and control with vent motor .; ordrng 1 W11462458 (control) and 1 W11416460 (vent motor) and 1 W11434044 (water water vavle)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Silver Spring, MD 20906
Roberto I.
Job Details:
11/22/2022
Replaced and tested part. Unit good to go
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ00
Near New Market, VA 22844
Danny R.
Job Details:
11/22/2022
found unit wate rline was losoe reinstalled now making ic e
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Chester, VA 23836
Chris B.
Job Details:
11/22/2022
Ordered incorrect ice maker re ordering correct lart number w11517113; ordrng 1 w11517113 (Im)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Salisbury, MD 21804
Michael E.
Job Details:
11/22/2022
"CX complaint: not heating. Tested and verified complaint. I found the high limit thermostat had no continuity. I replaced it, tested unit and found it is heating but unit failed the air flow test in the red. I informed CX of my findings. Unit is now working properly. Job is complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Fredericksburg, VA 22406
Tanner B.
Job Details:
11/22/2022
"Installed clip, tested unit. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near North East, MD 21901
Alexander W.
Job Details:
11/22/2022
Cx stated unit seems to run forever not shutting off inspected tested and verified cx complaint found evap frozen over inspected further found defrost heater harness depinned tried to repin harness but not working ordering evap harness cannot reached due to SO part.; ordrng 1 W11581973 (Harness)
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS00
Near Arlington, VA 22207
Jason A.
Job Details:
11/22/2022
CX complaint COOKTOP light stays on when not in use. Replaced harness & test ALL burners light & ALL LEDs work properly. Turns off when knobs are off > JJ; ordrng 1 mainharness$48.40 (main harness $48.40)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ07
Near Martinsburg, WV 25405
Ezra M.
Job Details:
11/22/2022
"light burned out, replaced light, new light won't turn off. verified not an LED bulb, ordering control due to failed triac; ordrng 1 W11552018 (control)"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Front Royal, VA 22630
Daniel J.
Job Details:
11/22/2022
not completeing cycle tested cold water vale slow stream tested hot normal at times jack hammers whine when using valves checked gearcase build up of grease on cover and also makes bouncy and moving back and fourth freely when spinning more than one bounce when pressed down informed customer the valves would need to be replaced and rods and sugguested it would need a gear case customer didnt want fix paid the 120 by cc
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM06
Near Stephenson, VA 22656
Daniel J.
Job Details:
11/22/2022
spoke with customer informed both doors have been replaced and everything has been working since last vist opened door labeled refrig door and found outter oven door inside box customer isnt having and issuses with oven door returning door
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Suffolk, VA 23435
Anthony D.
Job Details:
11/22/2022
cx complaint water leaking into fc when icemaker fills checked unit found filltube pushed back to far into cabinent extended fill tube test unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ02
Near Chesapeake, VA 23321
Zachery R.
Job Details:
11/22/2022
"cx complaint no cool, checked unit, unit only has .1 amp draw. gasket is defective as well as power cord, spoke with AR, ordering ss components, gasket and harness to complete repair.; ordrng 1 W10507884 (compressor) and 1 W11536253 (evap) and 1 W11563716 (harness) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler)"
We serviced a
JENNAIR MICROWAVE
Model JMW2427IM03
Near Great Falls, VA 22066
Richard B.
Job Details:
11/22/2022
"CX complant. Oven rattels when door is opened or closed . Oven needs to come out , Two tech job due to CX being difficult, something is loose on oven that is ratteling when doors are opened or closed, checked inner racks and issue still occores when racks removed, RB; ordrng 1 LOOKLOOK (;LOOKLOOK)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Indian Head, MD 20640
Robert A.
Job Details:
11/22/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Montclair, VA 22025
Carl R.
Job Details:
11/22/2022
"Cx complaint is Water not filling to appropriate height level when in auto sense or deep wash (out of even after recent monthly clean wash. Fills to basically same level both times not even enough to spread detergent around. Only fills all the way up when on clean wash. Filling water to appropriate level When water is filling. Called tech support to verify proper water level. No fault codes found in unit. Put soil on heavy, water level on deep fill. And set to bulky. , unit filled like it should. No problems found. Unit working properly.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near York, PA 17404
Sal R.
Job Details:
11/22/2022
"CX complaint is that the unti will not runn. I found that the the compressor has failed. I am ordering 1 sealed system repair. Returtn visit will need to be 3 call counted for the R600A sealed system. Once the parts are avalible, please have someone form the oiffice call to set a return date.; ordrng 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11644054 (tube) and 1 W11109499 (filter) and 1 W11504433 (heater tube) and 1 W11504447 (coupler) and 1 W11546692 (evap coil) and 1 W11504449 (coupler) and 1 W11506619 (coupler) and 1 3callcount (3 call count) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ00
Near Timonium, MD 21093
Keith H.
Job Details:
11/22/2022
cx complaint is ice not dispensing inspected unit and found the wires below freezer door damaged/cut .. cx doesnt want to continue service
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Newport News, VA 23606
Justin W.
Job Details:
11/22/2022
cx complaint tub loose. checked unit to find no error codes. found front 2 suspensions bad. replaced from pre id parts. tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Richmond, VA 23224
Joseph D.
Job Details:
11/22/2022
unit with failed splutch and belt assembly must replace to enable proper spinstore.02335@rentacenter.com; ordrng 1 W10721967 (splutch) and 1 W11239857 (belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Richmond, VA 23224
Joseph D.
Job Details:
11/22/2022
unt with locked up compressor must replace compressor and possible component with leak; ordrng 1 WPW10507886 (compressor) and 1 W10843121 (drier) and 1 WPW10321158 (evaporator) and 1 4387444 (evap kit)
We serviced a
JENN-AIR ICE MAKER
Model JUIFN15HX01
Near Vienna, VA 22181
Jason A.
Job Details:
11/22/2022
CX complaint ICEMAKER slows down & very loud. W11623132 Rev. A. Verified pump build date is good & replace recirc pump. Test recirc pump for 5 minutes non-stop & it is quiet. Set unit to normal ice production & sheet is forming. NO LEAKS > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Richmond, VA 23225
Joseph D.
Job Details:
11/22/2022
"replaced icemaker, cycled it, checked temps, fans, thermistor, working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALW0
Near Newport News, VA 23602
Justin W.
Job Details:
11/22/2022
cx complaint buttons not working properly. checked unit to find console cap button cover separating not allowing for contact with ui. replaced and tested unit working as designed
We serviced a
WHIRLPOOL ALL IN ONE W/D
Model WED4815EW1
Near Laurel, MD 20723
Robert L.
Job Details:
11/22/2022
"installed idler,belt in rollers in kit per previous tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Newport News, VA 23605
Justin W.
Job Details:
11/22/2022
replaced fc icemaker tested icemaker completed harvest.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Hanover, MD 21076
Israel R.
Job Details:
11/22/2022
Customer complaint unti is not starting. I found 120 is getting to the unit. THe unit is getting 120 to the board and blinking light. I tested power to the UI and I am getting 5 Vdc and 13 vdc. Board is good needs User interface. Special order part customer will call if it comes to her or we will call if it comes to us. Ordering UI; ordrng 1 W11460962 (UI.)
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Dunkirk, MD 20754
David J.
Job Details:
11/22/2022
CX complaint door lid latch striker head broke. CX had purchased a striker on their own and needed to be installed. Removed old striker and replace with new one tested unit and made sure it locked. Unit is now working as designed job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP00
Near Midlothian, VA 23112
John P.
Job Details:
11/22/2022
"Upon tapping system found unit at 0 psi applied nitrogen to 100 psi, soaked all joints and evap, found no signs of leak isolated heat loop and found:2:28 102 psi 2:46 99 psi."
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Elkton, MD 21921
Alexander W.
Job Details:
11/22/2022
Cx stated unit takes forever to pre-heat inspected tested and verified cx complaint found bale element defective ordering new bake element and resched for 12/1 ; ordrng 1 W10779716 (Bake element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Elizabeth City, NC 27909
Branden R.
Job Details:
11/22/2022
"cx complaint not cooling - refrigerator section - refrigerator checked unit and found evap fan vary weak on unit , defrosted unit and found thermistor slightly out of range with weak evap motor drain pan looks like it could be a little wraped not allowing defrost to drain properly ordering all parts for proper repair. temps in fridge 39 and freezer 1 .; ordrng 1 W11457241 (drain pan) and 1 W11087438 (fridge fan) and 1 WPW10383615 (thermistor)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Selbyville, DE 19975
Michael E.
Job Details:
11/22/2022
CX complaint: grinding sound. Tested and verified complaint. I found the sound is the gearcaser and it is leaking oikl on the cam. Ordering gearcase and marking cam for return visit. 2 count needed. Schedukled repair visit for 11/30 AM; ordrng 1 W11454372 (gearcase)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Sterling, VA 20166
Richard B.
Job Details:
11/22/2022
"CX complant. Not cold , Inspected unit and found iced over evap , Removed all ice with steam gun , Found evap harness not connected to defrost heater. Connected defrost heater but will need harness, Installed new thermister and zip tied to line. Further work needed, RB; ordrng 1 W11581973 (harness)"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Inwood, WV 25428
Ezra M.
Job Details:
11/22/2022
"not heating. found tco failed, not sending voltage to heater. replaced tco and tested, heating properly"
We serviced a
MAYTAG WASHER
Model Mvw7232hw0
Near Powhatan, VA 23139
Jerod R.
Job Details:
11/22/2022
"tested unit found unit control not allowing proper selection and function, in diag. mode can only activate door lock"
We serviced a
JENN-AIR OVEN
Model JJW2730WS02
Near Davidsonville, MD 21035
Alexander D.
Job Details:
11/22/2022
"replaced control panel.tested unit, unit powered up good and all elements are heating. cx mentioned before control panel went out, lower oven would never heat past 325. set lower oven to 350 and it finished preheating. unit is now working properly"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Martinsburg, WV 25401
Ezra M.
Job Details:
11/22/2022
not filling with water. ordering control and valves; ordrng 1 W11626074 (control) and 1 W11513255 (valve assy)
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS1
Near Chambersburg, PA 17201
Andrew S.
Job Details:
11/22/2022
Cx complaint is that the unit is not igniting consistently. Upon arrival I found that the RF burner is not always igniting properly. I removed the burner cap and found small amounts of corrosion and residue on the cap I cleaned it off and found that the burner ignited better. I also cleaned the flame spreader. I was able to get the burner to ignite more consistently. However it still took several seconds of a couple of the attempts. I quoted the cx for the cost of the repair. Cx paid the service fee and will decide on the repair at a later time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near West River, MD 20778
David J.
Job Details:
11/22/2022
"CX complaint unit makes a squeaking noise When opening and closing. Inspected unit and found where marks on door hinges the door rides on, and no lubrication. Ordering parts for return visit as well as silicone lubricant to make sure this job is complete on next visit. Also wanted to note customer stated that the water and ice dispenser sometimes does not work. I did not see this to be the problem, but the customer wanted it to be noted. Will return one parts arrive.; ordrng 1 WPW10257203 (Door cam) and 1 WPW10257201 (Door cam) and 1 W11037957 (Bracket) and 1 W11292872 (Door hinge) and 1 W11311687 (Cam door) and 1 W11409290 (Top door hinge) and 1 WP99003172 (Silicone lub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Midlothian, VA 23112
John P.
Job Details:
11/22/2022
"Door still frozen shut. CX had turned unit off for four days and door still wouldn't open and turned unit back on. CX stated that warranty company said to use hair dryer, unfortunately no way to get hair dryer into unit to defrost with door frozen closed. Did verify drain is working for defrost. Called techline talked to Scott said that have to leave off for longer or break door off but as far as breaking door off would need to come from AIG to authorize and to have door here already when door is broken off. W10757551 door part number."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Crofton, MD 21114
Alexander D.
Job Details:
11/22/2022
"installed tub gasket. also opened up door to inspect vent. can see vent outlet gasket looks misaligned but dont see any streaks coming from it. tested unit, no leaks at this time. if cx calls back, send tech with vent(W11416460)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Elkton, MD 21921
Alexander W.
Job Details:
11/22/2022
Called WPTL talked to Steve (SR#:7734569336) instructed cx to put temp probes in glass of water to watch product temp not air temp. Also cx showed me a video of noise shes been having issues with cannot verify ordering evap fan motor and condenser fan motor just in case ; ordrng 1 W11578915 (Condenser fan motor) and 1 W11559968 (Evap fan)
We serviced a
MAYTAG DRYER
Model MDE3000AYH
Near Camden, NC 27921
Branden R.
Job Details:
11/22/2022
"cx complaint button is not working, has a burning odor when trying to turn it on checked unit and found motor wanting to lock up and not spin , unit will need new motor and belt . proper vac to motor and all other major componets checked good cx stated she will use it and keep and eye on it , we will need to replace motor and belt at the same time so new belt dont get damaged while waiting for motor and blower wheel; ordrng 1 W10410997 (motor) and 1 33001790 (blower wheel)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Ashburn, VA 20147
Ken M.
Job Details:
11/22/2022
"Per SP W11540964, replaced element. Bill parts and labor to S17304. Unit tested and is working properly. Old part left with customer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Elkton, MD 21921
Alexander W.
Job Details:
11/22/2022
Called WPTL talked to Steve (SR#:7734569336) instructed cx to put temp probes in glass of water to watch product temp not air temp. Also cx showed me a video of noise shes been having issues with cannot verify ordering evap fan motor and condenser fan motor just in case ; ordrng 1 W11578915 (Condenser fan motor) and 1 W11559968 (Evap fan)
We serviced a
MAYTAG WASHER
Model MVWC565FW4
Near Charlottesville, VA 22901
Kyle A.
Job Details:
11/22/2022
Unit would not go through diagnostic and capacitor isnt reading anything. Ordering control and capacitor.; ordrng 1 W11428524 (Capacitor) and 1 W11577997 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Midlothian, VA 23112
John P.
Job Details:
11/22/2022
Picked up control W11546690.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP00
Near Midlothian, VA 23112
John P.
Job Details:
11/22/2022
"Upon tapping system found unit at 0 psi applied nitrogen to 100 psi, soaked all joints and evap, found no signs of leak isolated heat loop and found:2:28 102 psi 2:46 99 psi."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Newport News, VA 23608
Justin W.
Job Details:
11/22/2022
cx complaint fc handle loose and frost build up in fc. checked unit to find right side of fc door not closing properly. replaced fc right door bracket and tightened handle. tested unit working as designed
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Odenton, MD 21113
Israel R.
Job Details:
11/22/2022
Customer stated that the unit is not working but the unit is working we could not get POP.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Hanover, PA 17331
Drew B.
Job Details:
11/22/2022
cx complaint that unit is is not going through cycle found being on well water the unit is not allwoiong the water to go through. being theu nit needs the cold water filter screen cleaned which amongst doing so the unit now has full water pressure. and now checks good
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Mechanicsville, VA 23111
Jonathon C.
Job Details:
11/22/2022
"cx com plaint, rattling sound. replaced blower wheel. noise persisted. i believe i identified the cause to be the clip on the exhaust pipe missing. ordering motor just in case. unable to resched.; ordrng 1 279936 (pipe-exhst) and 1 W11549461 (motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near White Plains, MD 20695
Robert A.
Job Details:
11/22/2022
Cx complaint that the unit lights are out. I inspected the unit and confirmed the complaint. I found the FC LED is blown. I replaced the FC LED and tested the unit for the cx. The unit is working as designed. I collected the payment in full by CC.