We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Leesburg, Virginia 20175
Ezra M.
Job Details:
12/02/2022
"noise concerns, doors uneven, unit not leveled, first noise caused by condenser rubbing cardboard sheet under condenser, second noise is compressor and is normal. leveled unit, adjusted doors."
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ0
Near Virginia Beach, Virginia 23464
Zachery R.
Job Details:
12/02/2022
"replaced switch, tested, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model MEDB955FC1
Near Annapolis, Maryland 21403
Mitchell H.
Job Details:
12/02/2022
cx complaint unit is banging. replaced drum and tested. unit is now good to go. cx approves. job completed.
We serviced a
WHIRLPOOL RANGE
Model KFGG500ESS3
Near Elkridge, Maryland 21075
Robert L.
Job Details:
12/02/2022
"installed center orifice holder per previous, tested all ops ok"
We serviced a
KITCHENAID RANGE
Model KERS303BSS0
Near Linden, Virginia 22642
Daniel J.
Job Details:
12/02/2022
replaced baking element heating rod broken nolonger connected after preheated to 350 f temps reached preheat temps
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPA00
Near Selbyville, Delaware 19975
Michael E.
Job Details:
12/02/2022
CX complaint: melting ice. Tested and verified complaint. I replaced the grid cutter which WP had sent to CX. Tested unit and grid is warm but not hot. Unit is working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Selbyville, Delaware 19975
Michael E.
Job Details:
12/02/2022
"CX complaint: banging sound. Tested and verified complaint. I found the drain and water lines were tapping trhe wall behind unit. I secured the lines, tested unit and it is now working prioperly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Selbyville, Delaware 19975
Michael E.
Job Details:
12/02/2022
Replaced UI as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Reading, Pennsylvania 19608
Justin L.
Job Details:
12/02/2022
Was able to replace parts per previous visit. Unit now checks good. No further work needed.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Herndon, Virginia 20171
Richard B.
Job Details:
12/02/2022
"CX complant, Noise from machine. Prior diagnosis found unit needs splutch and gearcase, Installed both and tested unit after calibrating unit. Unit working as designed, Job completed, RB"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Reston, Virginia 20191
Richard B.
Job Details:
12/02/2022
CX complant. No ice. Prior diagnosis found unit needs reciever and emmiter boards. Installed and cycled power. Unit working as designed. RB
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Mount Airy, Maryland 21771
Marc M.
Job Details:
12/02/2022
cx complaint unit not dispensing water. inspected unit and found that there is a crack in the dual valve where the valv ehas split entirley and will not draw water or sustain pressure. replaced valve with pre id parts. unit now checks good.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW
Near Leesburg, Virginia 20175
Ezra M.
Job Details:
12/02/2022
"not drying properly. found blower wheel disconnected from motor shaft, reconnected, tested, working properly.also advised cust to have vents cleaned."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Harrisburg, Pennsylvania 17110
Fred G.
Job Details:
12/02/2022
i was able to access unit and replace the console as per previous visit. when removing the front penal i found moisture on door once console was removed. i also found vent fan gasket was not installed currectly from factory. I was able to fix gasket and reinstalled front panel. tested unit and found unit now checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM2
Near Stafford, Virginia 22554
Carl R.
Job Details:
12/02/2022
"Cx complaint is, AIG DW rack rollers broke off. Inspected unit and seen wheel no longer intact. Pulled unit from rails and removed original adjuster and installed new updated adjuster. Unit working properly."
We serviced a
WHIRLPOOL WASHER
Model MVWB880BW0
Near Goldsboro, Pennsylvania 17319
Bernard M.
Job Details:
12/02/2022
Cx complaint the unit's lid won't lock to start cycle. Entered into diag and found error code F82 lid lock fault. Ran test cycle and unit completed cycle without issues. Gave cx quote for full repair and they'll be purchasing new unit.
We serviced a
MAYTAG DBL WALL OVEN
Model MEW9630DS01
Near Upper Marlboro, Maryland 20774
Shawn D.
Job Details:
12/02/2022
cx compalint unit is giving off gas smell. inspected unit and this is a double wall oven no gas. infomred cx there will be a burning smell when using self clean and now understands the smell she was smelling was not gas. cx started a self clean before i left. unit is good
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Carlisle, Pennsylvania 17013
Fred G.
Job Details:
12/02/2022
i was able to access unit and replace the FC door and nameplate as per previous visit. heated door gasket to form to body of unit. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near York, Pennsylvania 17408
Bernard M.
Job Details:
12/02/2022
"Replaced lid latch,capacitor and control, ran auto test and unit completed test without issues or noise. Unit runs as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Shippensburg, Pennsylvania 17257
Andrew S.
Job Details:
12/02/2022
Cx complaint is that the icemaker isnt making ice consistently. Upon arrival I found that the FC temp at at 0 Deg. I ran the harvest test and found that the ice maker motor is loud and sticking at the twist position. I was able to replace the ice maker. The unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Williamsburg, Virginia 23185
Lucas R.
Job Details:
12/02/2022
"cx complaint rack falling when trying to use, checked unit found adjuster wheel seperated from adjuster, replaced adjuster, tested unit working as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAB12
Near York, Pennsylvania 17408
Bernard M.
Job Details:
12/02/2022
Cx complaint unit makes noise. Ran test 4 and found compressor to be running and no noise being produced. Ran test 3 and found the evap fan hitting ice creating noise. The freezer door gasket wasn't sealing along the top creating ice to collect around the fan. Defrosted ice around fan then applied heat to gasket so it would seal. The door seals all the way around when closing. Unit checks good
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near York, Pennsylvania 17408
Bernard M.
Job Details:
12/02/2022
Cx complaint unit makes noise while running. When arrived heard unit making loud metal vibrating noise. Accessed the compressor and found process stub vibrating against the cover. Placed mastic over pinched stub and placed cover back on and the unit no longer makes noise. Unit checks good
We serviced a
WHIRLPOOL WASHER
Model RTW4516FW2
Near Lancaster, Pennsylvania 17601
Justin L.
Job Details:
12/02/2022
"CX complains unit was not activating cycles. During testing cold water had no flow from the valve, when removing the cold water inlet hose from valve silica gel was discovered clogging the valve. Was able to clean clogged valve and hose. Unit now checks good. No further work needed. Collected $120 for service call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Lititz, Pennsylvania 17543
Justin L.
Job Details:
12/02/2022
As per previous visit was able to access unit and replace icemaker. Ran test 57 to harvest and 45 to fill. Unit now operates as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Millsboro, Delaware 19966
Michael E.
Job Details:
12/02/2022
Replaced IM as per previous diagnosis. Tested unit and it is now working proiperly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Baltimore, Maryland 21209
Justin S.
Job Details:
12/02/2022
cx says the unit has leaked 3 times on the right side of the unit. doesnt leak every time since they use it once a day. put the unit into diagnostics and no error codes. ran the test mode and the unit is filling good. when the unit started to drain i found the drain pipe in the cx wall is slow to drain and is overflowing causing the leak. showed the cx. the unit is good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Baltimore, Maryland 21224
Justin S.
Job Details:
12/02/2022
cx said the unit didnt get cold enough since replacing the compressor. refrigerator temp is at 39f and freezer temp is at 10f. set temps are at 37f and 0f. the unit has been making ice. the low side pressure is -5psi and high side is 60psi.. replaced the evaporator and vacuummed down the system. filled to weight and checked for leaks. the unit is now cooling.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Stafford, Virginia 22554
Tanner B.
Job Details:
12/02/2022
"installed new control, tested unit .. Job complete"
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ04
Near Hagerstown, Maryland 21740
Ken M.
Job Details:
12/02/2022
Door and fitting replaced. Ice maker tested and is running and filling properly. Old door left with customer.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Moyock, North Carolina 27958
Branden R.
Job Details:
12/02/2022
"cx complaint leaking - top load washer checked unit and found no error codes stored to unit , tested unit and found vary hit water pressure to unit causing fabric softner to over fill , adjusted water and tested unit is now running as designed with no leaks ."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Nellysford, Virginia 22958
Danny R.
Job Details:
12/02/2022
unit will need sump assy and soap dispencer cx will replace unit
We serviced a
WHIRLPOOL DISHWASHER
Model GU2700XTSB1
Near Chesapeake, Virginia 23323
Zachery R.
Job Details:
12/02/2022
"cx complaint unit nonresponsive, checked unit, unit displaying d3, cleared codes, ran auto cycle, then ran normal hi temp cycle, unit working as designed. cx paid $120 service call. advised ticket is open for 30 days."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Urbana, Maryland 21704
Ricardo S.
Job Details:
12/02/2022
i got here and the customer opens the door and informed me that she never call for any service
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Norfolk, Virginia 23503
Carl A.
Job Details:
12/02/2022
"cx complaint of unit not working,checked unit to fidn the following error code f7E1,found unit not turning ,checked under side of unit to find cap haning and connector not fully seated reseated connector on cap tested and calibrated unit works as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model wdt730pahzo
Near Pasadena, Maryland 21122
Andrew H.
Job Details:
12/02/2022
"Cx complaint dishwasher handle is loose. Removed handlle, checked studs. Reinstalled handle and tightened grub screws. Unit is now working properly."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Pasadena, Maryland 21122
Andrew H.
Job Details:
12/02/2022
"Cx complaint unit did not complete cycle, cx states unit has not had same issue since requesting service call. Entered unit into diagnostic mode found F0E5 (off balance load), and F7E8 (motor drive module over temp). Unit was severely out of balance. Adjusted feet to level/balance unit. Advised cx to not overload unit with heavy items."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Bethesda, Maryland 20817
Roberto I.
Job Details:
12/02/2022
"Cx complaint random banging noise during spin.Ran test mode, no errors. Shocks tested ok and no shipping bolts on the unit. Ran a complete test cycle, the unit worked ok and didn't make any noise. Inspected legs, level and all the hoses. I was unable to replicate any issue."
We serviced a
WHIRLPOOL COOKTOP
Model MGC7536DS00
Near Ellicott City, Maryland 21042
Justin S.
Job Details:
12/02/2022
replaced the right rear gas valve and tested. all burners now heating good. the unit is now good
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Urbana, Maryland 21704
Ricardo S.
Job Details:
12/02/2022
Replaced parts.. unit tested and microwave heating fine
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Earlysville, Virginia 22936
Eric F.
Job Details:
12/02/2022
"Confirmed cx complaint unit not cooling properly. Found evidence of water under pantry UI. Unit design is known issue, water in pantry UI can cause a number of other symptoms with the unit that might not be related to those components. Unplugged UI, power cycled unit. Instructed cx to observe unit over the weekend and see if temps return to normal and to call back if not. If there are no issues Cx is to let pantry UI dry for a week, plug it in and power cycle unit, will call back if any further issues afterwards."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB3
Near Palmyra, Virginia 22963
Kyle A.
Job Details:
12/02/2022
Cx complaint of unit not drying. Did confirm loose connection on heater. Seated connector and the unit is now as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Potomac, Maryland 20854
Roberto I.
Job Details:
12/02/2022
"CX complaint dryer keeps runing after the cycle is done. The tenant was not present, I was unable to ask any questions and the maintenence person didn't know much about.Ran test mode, no errors. Ran a sensor dry cycle with a piece of wet paper towel on the sensor bars. The cycle ended in about 16 minutes, the paper was completely dry. I waoted several minutes and I didn't see any issue like the dryer keep running or the drum spinning. Instructed maintenence about wrinckle control/wrinckle shield options, and explained that if this options are selected, the drum randomly keeps moving, after the cycle is done, to prevent wrinckles on clothes. Collected $120"
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Ellicott City, Maryland 21042
Robert L.
Job Details:
12/02/2022
"cx complaint noise every house and buzzing, icecmaker cycling with no water, contractor found water off under sink once on was able to cycle icemaker and noises stopped, cx to record and further noise issue, tested all ops ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHT4
Near Ellicott City, Maryland 21042
Robert L.
Job Details:
12/02/2022
"installed new dispenser with bracket per previous, tested all ops ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWMS4
Near Biglerville, Pennsylvania 17307
Andrew S.
Job Details:
12/02/2022
Per previous diag I was able to access and replace the damper door. I then repowered the unit and found that the damper is functioning as intended. Job complete I collected the labor charge .
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290REY
Near New Market, Maryland 21774
Marc M.
Job Details:
12/02/2022
installed compressor and filter drier and pulled unit into 30 inch vacuum. unit held vacuum with no leaks. charged unit with 5.00oz of 134a and tested. unit developed full frost pattern on evap and now checks good.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Woodbine, Maryland 21797
Marc M.
Job Details:
12/02/2022
orifice holder and orifice sent are clearly a natural gas fitting where as the fittings installed on the unit currently are the appropriate propane fittings. contacted techline to discuss what led to the decision to replace the orifice/orifice holder as unit appears to be operating as any normal unit would. contacted techline to send pics of flames sizes on both 'hi' and 'lo'. per bruce at techline unit is in fact opperating as designed and parts will not be needed. if cx has any further concerns with unit function she may contact WP cx service with file number.
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC2
Near Manassas, Virginia 20109
Demonte S.
Job Details:
12/02/2022
Installed the Hot Water Valve. Tested the unit. No Leaks. Unit is working as Designed.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Bristow, Virginia 20136
Demonte S.
Job Details:
12/02/2022
Installed the Control Board. Tested the unit. Unit is working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Alexandria, Virginia 22308
Dustin F.
Job Details:
12/02/2022
"Upon Arrival, I found the Job Was incorrectly dispatched with the wrong model number and pre id parts for the wrong machine. CX sadly will have to call in and get the call redispatched"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Annapolis, Maryland 21403
Andrew H.
Job Details:
12/02/2022
"Cx complaint unit is not cooling. Replaced 3 way valve, control board, evaporator, evap drain pan, evap cover, evap housing, drier, and compressor. Pulled unit to a 30 in vacuum, filled with 6 ounces of r134a. Unit is now working properly.; ordrng 1 W11435997 (Hosuing O/F)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Sterling, Virginia 20164
Richard B.
Job Details:
12/02/2022
"CX refused service today , Stated there are other issues with fridge but when asked what they were she would not tell me. Stated she could not think of them right now. I told her i could take care of any issues she had with fridge today but CX insisted she has a appointment on 12th dec. RB; saved tckt"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Germantown, Maryland 20876
Julian H.
Job Details:
12/02/2022
CX complaint about unit started to melt ice & FC not coling well test temps on arrival FC38* RC35* went to check fans test 56&57 running check temperatures on tests 23-28 same as my reading fan for icemaker running test120 PA test97FF dissassembled test 40 watts are fine increasing 4-5 watts when changes test 38 compressor @ 100% it dropped down to 80 watts issue to high side NEEDS NITROGEN TO PRESSURIZED SYS SEALED SYS 3 COUNTS JOB R600A LOKRING KIT; ordrng 1 W11506635 (process stub) and 1 W11565768 (FC evap) and 1 W11506620 (coupler capillary to evap) and 1 W11506620 (coupler suction to evap) and 1 NITROGEN (NITROGEN) and 2 W11504445 (coupler(heat loop to cond))s and 2 W11504431 (coupler (suction to cond))s and 1 W11109499 (drier-tube) and 1 W11506623 (coupler (3 way to drier)) and 1 W11578031 (compressor) and 1 W11504415 (coupler high side to com) and 1 W11506621 (charging tube)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Linden, Virginia 22642
Daniel J.
Job Details:
12/02/2022
complaint clothing wet at end of cycle ran diag during spin noise metal on metal sound removed agitator found drum seperated from shaft moving freely orering drum 7 showing in stock; ordrng 1 W10554251 (spin basket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS26C6MFZ00
Near Dover, Delaware 19901
Andrew W.
Job Details:
12/02/2022
"Cx complaint is unit not making ice. inspected and verified complaint. tested ice maker and ice maker would not respond. replaced ice maker and power cycled unit. tested new ice maker and still did not get a response. Called MR and double checked the wire harness on the door. found the tan wire severed on the fc door harness. Ordering FC door, new ice maker just in case it is defective from the shorted harness, ice maker switch, and jumper wire. cannot reschedule due to OS part and AIG authorization needed. cx informed to inspect the door when it arrives and call office for rescheduled visit.; ordrng 1 W10873791 (icemaker) and 1 W10646076 (wire-jumpr) and 1 W10918003 (switch-rkr) and 1 LW10839374 (dor-fip)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Staunton, Virginia 24401
Danny R.
Job Details:
12/02/2022
found unit has issues with control and motor control comes on but wont run rotor stator will order mottor and control; ordrng 1 W11583890 (control) and 1 W11354541 (stator) and 1 W11314361 (rotor)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Martinsburg, West Virginia 25404
Ken M.
Job Details:
12/02/2022
"Received a bulb instead of a socket. Confirmed part # ordered is correct. Reordering socket.; ordrng 1 W10210871 (holder,lamp)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Martinsburg, West Virginia 25405
Ken M.
Job Details:
12/02/2022
Door received with a water line that will not fit the current barrel connector. Ordering connector.; ordrng 1 WP4373559 (fitting)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Springfield, Virginia 22150
Dustin F.
Job Details:
12/02/2022
"CX complaint: Unit not workingInspected unit, found F3 E1 code, code not listed in tech sheet. Ran test cycle unit would get to agitate and humm and not agitate. then stop cycle.Tilted unit back, found capacitor failed, leaking thermal paste everywhere. ORdering new capacitor, Belt, and clutch kit. Belt was also slipping, cutting into clutch. I removed Capacitor and asked CX to not plug in or attempt to use Unit till repaired. She has capacitor in a zip lock bag with the mounting screw, so it wont leak all over the floor.; ordrng 1 W11395618 (Capacitor) and 1 W10721967 (CLutch Kit) and 1 W11239857 (Belt)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW
Near Prince George, Virginia 23875
Joseph D.
Job Details:
12/02/2022
unit with failed lid lock; ordrng 1 W11513248 (lid latch)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Delta, Pennsylvania 17314
Drew B.
Job Details:
12/02/2022
rwplaced element but foudn the sump to be leaking middle of unit when tested will need new wash motor call to reschd; ordrng 1 W11416362 (sump 3@trb)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22ECWH00
Near Chevy Chase, Maryland 20815
Samuel R.
Job Details:
12/02/2022
cx complaint unit doesw not dispense water.inspected unit and could confirm cx complaint.unit will also need door gaskets as they are moldy and torn.cx advised they wiull need to find water shut off as husband is not home.will do full repair on return visit.advised cx will need water shut off.cx owes labor W10443315 3 tribles W10830287 1 tribles; ordrng 2 W10830287 (gasket)s and 1 W10443315 (freezer door gasket)
We serviced a
WHIRLPOOL WASHER
Model PAVT910AWW
Near Charlottesville, Virginia 22903
Eric F.
Job Details:
12/02/2022
Cx rescheduled with office.; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DSS0
Near McLean, Virginia 22101
Jason A.
Job Details:
12/02/2022
CX complaint DW leaks. Found elbow at fill tube loose. Water drip as soon as I bumped. See SDpics. Tightened elbow & ran test wash 2X Racks are separating S22916 covered > JJ; ordrng 1 W11259785 (track L S22916) and 1 W11259786 (track R S22916)
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Manheim, Pennsylvania 17545
Justin L.
Job Details:
12/02/2022
cx complaint unit leaking and going off balance no matter what cycle. Was able to access unit and found f0e5 off balance f0e2 suds f5e2 lock failure. Ran test 12 and found unit banged around. Found the shocks failed. During fill found leaking from dispenser and bellow and during drain its struggling to drain due to impeller in pump is failing and hose has a pinholes causing leaks. While unit spins unit is giving err message as well. Unit is stacked and in a tight space so will need a 2nd technician to safely unstack dryer for repair. Ordering parts and once approved office will need to set return.; ordrng 1 W11524103 (dispenser) and 1 W11314648 (bellow) and 4 W11545322 (shock)s and 1 W11316671 (drain hose) and 1 W11458345 (drain pump) and 1 W11322883 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB02
Near Dundalk, Maryland 21222
Alexander D.
Job Details:
12/02/2022
"cx complaint brick of ice in ice container also lights flickering for a few seconds when opening doors. inspected unit and verified complaint. cx had plumber replace shutoff valve and water is dispensing normal now and unit is making ice but they keep getting big brick of ice in container. found icemaker leaking. replaced icemaker and tested, no longer leaking. found all lights flicker for a few sec after opening either door. they flicker when i release either door switch. ordering leds, returning tech try replacing rc ceiling led before the other 2. parts in stock @tribles, scheduled return visit for 12/19; ordrng 1 WPW10515058 (led, rc ceiling) and 2 WPW10515057 (led)s"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Palmyra, Pennsylvania 17078
Justin L.
Job Details:
12/02/2022
Cx complaint unit not starting cycle. Was able to access unit. Unit lid lock would click but not lock upon inspection of the lid lock it was discovered the lid lock failed. Oredered new lid lock for return visit on Fri 12/9/22; ordrng 1 W11513248 (Lid lock)
We serviced a
MAYTAG REFRIGERATOR
Model MFT2574DEM01
Near Frederick, Maryland 21702
Ricardo S.
Job Details:
12/02/2022
"the client has the fridge unplug, so i reset the power, compressor sound normal and frost pattern is good, but the client inform me that she found frost build up on the freezer wall, that means the defrost is not working. order evaporator freezer assy; ordrng 1 WPW10514110 (motor evaporator)"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Dayton, Maryland 21036
Eric W.
Job Details:
12/02/2022
"cx complaint is jennair built-in microwave - door does not shut well. it is not a smooth close, and light not cuttin on confrim lights wasnt cutting on went in diag mode and tested the lights and the door switch the MW light didnt cut on at all and the door switch opened and closed inconsentley ordering parts; ordrng 1 WPW10490593 (housng-lmp) and 1 W10886919 (lmp-basles) and 1 W11033422 (interlock) and 1 W11325784 (AM) and 1 W11238401 (transformr)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Vienna, Virginia 22181
Christian C.
Job Details:
12/02/2022
"Installed IM, shutofff arm, and gasket. When removing FC door found crack in liner to the door screws. Cx did not have old IM and new IM does not have front cover. Ordering FC door and IM front cover. Ship door to cx oversized part.; ordrng 1 WPW10289690 (IM front cover) and 1 LW10858419 (FC door)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Amelia Court House, Virginia 23002
Jerod R.
Job Details:
12/02/2022
"tested unit found unit is leaking at uppr left corner due to a malformed gasket , ordered new gasket; ordrng 1 W11483553 (gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Baltimore, Maryland 21224
Alexander D.
Job Details:
12/02/2022
"upon arrival cx said after he defrosted unit, it did make a couple batches of ice but stopped again because overfrosting came back. tech sheet has a note saying twist tray icemaker thermistor will test open in diagnostics. pressed icemaker test button and it harvested and filled fine, icemaker not needed. tested heater and it is heating, brown wire is secure. put a piece of tape around brown wire connector to make sure it doesnt unplug again. found defrost thermistor only reading 3.4k while encased in frost. cleared all frost with steamer and replaced defrost thermistor from v/s. advised cx monitor and call back if overfrosting comes back or if it stops making ice again.; ordrng 1 WPW10384183 (thermistor(AD v/s)), used 1 WPW10384183 (thermistor(AD v/s)) from stock"
We serviced a
KITCHENAID DBL WALL OVEN
Model KEMS309BSS00
Near Arlington, Virginia 22207
David J.
Job Details:
12/02/2022
CX complaint microwave will sporadically heat. Arrive today and tested unit and found the timer starts and turntable start spinning after about 20 seconds the light stay on but the timer sticks at a certain time and the turntable stops moving. Went into diagnostic mode and had no error codes for oven or microwave. Ran microwave for about two minutes without turning off and the F1E5 error code displayed. Returning with control and mag thermostat. CX owes labor on return visit.; ordrng 1 W10915648 (Microwave control) and 1 W11233913 (Mag sensor) and 1 W11568584 (Thermostat)
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Springfield, Virginia 22151
Lloyd B.
Job Details:
12/02/2022
"Cx complained of wet clothes. Inspected the unit and found in diagnostics, the unit barely drained. There was a shirt stuck in the drain hole. Removed tub, removed shirt and tested and it now fills, washes and drains. There is a crack in the agitator. Unit needs new agitator; ordrng 1 W10752283 (agitator)"
We serviced a
KITCHENAID RANGE
Model KSEG700ESS2
Near McLean, Virginia 22101
Jason A.
Job Details:
12/02/2022
CX complaint OVEN doesnt maintain temps. Measure sensor resistance &test mode shows temp is 84F & unit has not been used since last night. Display sections are not working. See SDpics. CX on vacation Jan2 to March5 > JJ; ordrng 1 W11105615 (Display) and 1 LOOK (LOOK) and 1 CXonvacationJan2toMarch5 (CX on vacation Jan2 to March5)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Annandale, Virginia 22003
Lloyd B.
Job Details:
12/02/2022
Cx complained the rf burner would only stay on high. Inspected the unit and found a bad switch. Also there are burn marks on the element. Unit needs switch and element.; ordrng 1 WP3149400 (switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS00
Near Arlington, Virginia 22207
David J.
Job Details:
12/02/2022
"CX complaint water will sporadically work here and there. After last text visit, he had found this unit needed a pressure regulator for the waterline. Arrived to the job and inspected unit and found that this unit has a steel braided line which is not compatible with the pressure regulator. Found that when disconnecting the water filter theres a lot of pressure behind it and reinstalling it. You have to muscle it on because of the pressure. Ordering pecks line to properly secure pressure regulator. That way that this issue is no longer present. Will return when parts come in.; ordrng 1 W10267701RP (Pex line) and 1 Look (Look)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Owings Mills, Maryland 21117
Justin S.
Job Details:
12/02/2022
cx says the unit makes noise 5 minutes into the wash. in component activation the unit is agitating spinning draining and filling good. no error ocdes in memory. ran the calibration and i heard the loud grinding noise. removed the shieldf and found the gearcase has been leaking oil. the unit needs parts; ordrng 1 W11454372 (gearcase) and 1 W10721967 (clutch) and 1 W11481722 (actuator) and 1 W11611297 (belt)
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near Broadlands, Virginia 20148
Ezra M.
Job Details:
12/02/2022
"Lo Flo error, unit storing f8e1 error. found both valves getting voltage and have water coming to them, unit will need both the hot and cold valves. unable to shut water supply valves off at wall. advised cust to have checked by plumber before repair.; ordrng 1 W11316255 (valve)"
We serviced a
WHIRLPOOL WASHER
Model WFW7590FW0
Near Washington, District of Columbia 20002
Emmanuel R.
Job Details:
12/02/2022
"Cs unit other not draining door gasket molded, confirmed complaint. Test cycle completed ok, no trouble codes. Found the bellow to be torn and water is leaking on the drip pan. Unit is in a small closet and stacked. Might need two techs.; ordrng 1 W11106747 (bellow)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near ,
Carl R.
Job Details:
12/02/2022
Unit will need the new style fitting for water line. Needs fitting wo4373559.; ordrng 1 Wp4373559 (Fitting) and 3 Wp4373559 (Fitting ( van stock))s
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Westminster, Maryland 21157
Brian R.
Job Details:
12/02/2022
cx complaint is unit fills and says sencing and switched to wash and just stops and wont do anything. took a few tries for unit to want to take code and switch. found code F1E1 Main control fault F8E1 Long Fill ran recalibration and then auto test. unit gets no cold water but hot strong. unit will need parts. all parts in. scheduled cx as well as put in for a weekend or cancelation list or anything sooner. office will schedule if sooner. ; ordrng 1 W11481725 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Hampstead, Maryland 21074
Brian R.
Job Details:
12/02/2022
cx had a recording of sounds unit is making. a clicking at the end of each stroke and a srcapping sound as well. nothing really high pitch. he said its not every load its every few loads and he doesnt do large loads or to heavy of loads either. we ran a quick wash to listen to unit before breaking down. units O-O-W and he knows and not to happy about unit and needing repairs. no codes in unit. pulled unit and removed stator and found oil all on slidder this time and on magnets as well as causing unit to have the issues. went over unit and repairs and hes very upset and advised he will be calling in. new home and less the 2 years old and big repairs like this and he shouldnt have to pay for this and whirlpool shown own up to there appliances he said. will order parts for now. quote given; ordrng 1 W11393685 (Gearcase 263.77) and 1 W10734521 (Slidder 18.64) and 1 W10754158 (Stator 155.01) and 1 W10754448 (Clutch 85.97) and 1 W10754161 (Rotor 168.25)
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Riva, Maryland 21140
Mitchell H.
Job Details:
12/02/2022
cx complaint unit is not draining well. inspected and confirmed. no clogs but drain line is not ran properly. drain pump is weak also. drain pump i had with me today had a small crack on the plastic and did not want to risk it leaking so re ordering new pump and when we come back we should re rouote the drain through the bottom of cabinet instead of the top. snapped pic of POP still in warranty by 1 day; ordrng 1 W11412291 (drain pump.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ00
Near Arlington, Virginia 22203
David J.
Job Details:
12/02/2022
Cx complaint unit not making ice. Found filter to be jammed into filter head causing no water to pass through and be dispensed. Removed filter and now water comes out at proper pressure. Other complaint was ice maker does not produce ice. Inspected and found arm had popped out in the off position. Re installed arm and turned ice maker on. Unit needs a filter head and filter. Possible ice maker but told Cx to let us know in 24 hours. Quoted Cx for filter head and filter repair. Cx paid 120.00 for service call ; ordrng 1 W10844267 (Filter head) and 1 EDR1RXD1 (Water filter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near ,
Jason T.
Job Details:
12/02/2022
"Cx complaint, ice freezes together in the bucket, not dispaensing the cubed-crushed ice, also the cabinet is offset. Found ice door not closing properly allowing warm air to migrate and freeze the cubes, also the leveler needs replaced, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 WPW10577864 (door-ice) and 2 WPW10141622 (leveling leg)s"
We serviced a
WHIRLPOOL HOOD
Model KVWB606DSS3
Near Glen Allen, Virginia 23059
Kyle A.
Job Details:
12/02/2022
Cx complaint of buttont not working. Did confirm and adjusted warped mount. Unit now operates as designed.; ordrng 1 WPW10716813 (Control)
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Vienna, Virginia 22182
Jason A.
Job Details:
12/02/2022
B.I. FRIDGE. Replaced all 12 LEDs W11632139 from van stock per TSP #: W11606409 Rev E / / / S84638. Test all leds are working > JJ; ordrng 4 W11632139 (LEDs JJ/ VS)s and 1 look (LOKO)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Fulton, Maryland 20759
Eric W.
Job Details:
12/02/2022
cx complaint was leaking from top load washer afrer a few tried to recreated the complaint and seen it was a service pointer saying the tub ring was the issue so we orderd the partalso while trying to take off the top of the washer we scrached the washer ording new top; ordrng 1 W11094304 (tub ring) and 1 W11423774 (top) and 1 W11178258 (control) and 1 W11449841 (gear case)
We serviced a
JENN-AIR RANGE
Model JDRP648HL01
Near Moseley, Virginia 23120
Jerod R.
Job Details:
12/02/2022
"replaced all parts but the module, new module had connector half off it, also found small rear burner has cracked electrode ordered; ordrng 1 W11234290 (cntrl-elec) and 1 W11238756 (igntr-surf)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Bridgeville, Delaware 19933
Frederick R.
Job Details:
12/02/2022
CX complaint is no ice. Replaced IM per prior diagnosis. Went to test and found dual valve stuck and not sending water to IM. Ordering dual valve and fill tube heater. Both parts in stock at Tribles. Spoke to CE. Rescheduled for Sunday 12/4; ordrng 1 W11482383 (dual valve) and 1 W11087201 (heater)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKB0
Near Silver Spring, Maryland 20905
Israel R.
Job Details:
12/02/2022
"Service Pointer #: W11540964. S17304. F9E1 long drain, F10E2 Vent wax motor. Customer complaint unit is not finishing cycle. I ran test and found 2 error codes i ran the test and the unit completed cycle. I ran quick wash and the unit stopped when the washer was abut to drain for the last time before drying. Now i cant drain the control clicks but nothing. i quoted customer for 230 for replacin the drain pump and the heater is covered by the service pointer. I attempted to removed the unit but the unit is not coming out because the the wood floors are too hig to clear the unit feet. Customer is going to have someone to cut the floor or removed it so we can have enough space to get it out. The unit will need to bring the drain pump back and order the heater. Cx is calling back for return.; ordrng 1 W11537778 (Heater) and 1 look (look)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HV5
Near Accokeek, Maryland 20607
Robert A.
Job Details:
12/02/2022
Cx complaint that the unit is not turning off when use the potato heating setting. I inspected the unit to confirm the complaint. When there is a timer the unit turns off fine. The issue is when the unit is 'sensing' food to determine the time it does not show a set time. It just continues to run until it is manually stopped. I entered test mode but the unit did not advance to allow me test the components or see error codes. I ran multiple timed cycles and it stopped when the time expired. The unit has a sensing issue. The unit will need a new humidity sensor and control board to resolve the issue. I'm ordering the parts for the return visit. I called WP safety to document the issue 7735022718.; ordrng 1 W11590866 (humidity sensor 34.83)
We serviced a
AMANA OVEN
Model AER6303MFW
Near Seaford, Delaware 19973
Frederick R.
Job Details:
12/02/2022
CX complaint is range not working. Inspected unit and found the house and range is infested with live roaches. Control board is bad because of infestation. Spoke to Gina at My Way and she said they are goinf to replace the unit for the CX. Unit needs to be cleaned if any further service is needed on unit or at residence. No parts being ordered because MyWay said they are just going to dump the unit. Job is comnplete; ordrng 1 look (look)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Hampton, Virginia 23669
Carl A.
Job Details:
12/02/2022
"cx compliant of unit not washing dishes,checked unit to find the following error code F4E3 tested unit to find the sump and motor to find it doa ordering sump and motor for repairs; ordrng 1 W11087376 (pump&motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Halethorpe, Maryland 21227
Alexander D.
Job Details:
12/02/2022
cx complaint water dripping out of dispenser and ice falling out of chute onto floor. inspected unit and verified complaint. can see streak running down front of door. cx said he usually checks ice chute after hes done dispensing ice and its empty but ice falls out later. found hairline crack in door waterline and ice door not sealing. ordering fz door and ice container. need 2 tech to hold door up while feeding waterline and harness thru hinge. advised cx door will be shipped directly to his house and to call office to schedule return visit after inspecting for damages. cx understands.; ordrng 1 LW10918659 (fz door) and 1 WPW10558424 (ice container) and 1 LOOK (LOOK)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Vienna, Virginia 22181
Jason A.
Job Details:
12/02/2022
"CX complaint FRIDGE not made ice. Test 47 icemaker harnvest. Test 44 can hear valve but no water to icemaker. Found black line has a cut. Water drips to evaporate pan. See Sdpics. Repaired leak with coupler & test 44 water fills to icemaker > JJ; ordrng 1 WP2300868 (Coupler, JJ/ VS) and 1 look (look)"
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Vienna, Virginia 22180
Jason A.
Job Details:
12/02/2022
CX complaint FRIDGE not freezing in FC. Test 01 & 02 temps average 44F RC & 32F FC. Ran test 10 & 11 weak frost pattern. 2Count2Tech > JJ; ordrng 1 Look (look) and 1 2Count2Tech (2Count2Tech) and 1 W10913906 (coupler) and 1 W10143759 (drier UV)
We serviced a
WHIRLPOOL RANGE
Model WFG515SOES1
Near Potomac, Maryland 20854
Roberto I.
Job Details:
12/02/2022
"Cx complaint display not working.Power supply ok. Removed back cover, found heavy roaches infestation on control board and spark module. Also a large quantiy of oil was droped on and inside the unit, got all absorbed by the cavity insolation and the part cannot be replaced. Quoted repair $730.93 ($90 for 2nd appliance), with $125 labor for control board WPW10348656 and spart module W11162730 replacement. Cx declined, collected $90 (2nd appliance). If we have to go back and do the repair, the cx must to provide proof of extermination first.; ordrng 1 WPW10348656 (control board) and 1 W11162730 (spark module)"