Service History 765 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near ,

Jason T.

Job Details: 12/02/2022

"Cx complaint, ice freezes together in the bucket, not dispaensing the cubed-crushed ice, also the cabinet is offset. Found ice door not closing properly allowing warm air to migrate and freeze the cubes, also the leveler needs replaced, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 WPW10577864 (door-ice) and 2 WPW10141622 (leveling leg)s"

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Manheim, PA 17545

Justin L.

Job Details: 12/02/2022

cx complaint unit leaking and going off balance no matter what cycle. Was able to access unit and found f0e5 off balance f0e2 suds f5e2 lock failure. Ran test 12 and found unit banged around. Found the shocks failed. During fill found leaking from dispenser and bellow and during drain its struggling to drain due to impeller in pump is failing and hose has a pinholes causing leaks. While unit spins unit is giving err message as well. Unit is stacked and in a tight space so will need a 2nd technician to safely unstack dryer for repair. Ordering parts and once approved office will need to set return.; ordrng 1 W11524103 (dispenser) and 1 W11314648 (bellow) and 4 W11545322 (shock)s and 1 W11316671 (drain hose) and 1 W11458345 (drain pump) and 1 W11322883 (control)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Charlottesville, VA 22901

Eric F.

Job Details: 12/02/2022

"Installed parts, tested unit, unit working as designed."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Fort Washington, MD 20744

Robert A.

Job Details: 12/02/2022

Cx complaint that the unit is not turning on. I inspected the unit to confirm the complaint. The control panel is not responding at all. I checked power to the control and it's getting 122v but the connector was not secure. I secured the connector and tested the unit for the cx. The unit is working as designed.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL03

Near Germantown, MD 20876

Julian H.

Job Details: 12/02/2022

CX complaint about unit started to melt ice & FC not coling well test temps on arrival FC38* RC35* went to check fans test 56&57 running check temperatures on tests 23-28 same as my reading fan for icemaker running test120 PA test97FF dissassembled test 40 watts are fine increasing 4-5 watts when changes test 38 compressor @ 100% it dropped down to 80 watts issue to high side NEEDS NITROGEN TO PRESSURIZED SYS SEALED SYS 3 COUNTS JOB R600A LOKRING KIT; ordrng 1 W11506635 (process stub) and 1 W11565768 (FC evap) and 1 W11506620 (coupler capillary to evap) and 1 W11506620 (coupler suction to evap) and 1 NITROGEN (NITROGEN) and 2 W11504445 (coupler(heat loop to cond))s and 2 W11504431 (coupler (suction to cond))s and 1 W11109499 (drier-tube) and 1 W11506623 (coupler (3 way to drier)) and 1 W11578031 (compressor) and 1 W11504415 (coupler high side to com) and 1 W11506621 (charging tube)

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Bowie, MD 20716

Shawn D.

Job Details: 12/02/2022

cx complaint unit was showing f2e1 error code called whirlpool and wa told unplug and when they plug it back in they said it sparks at the outlet. inspected unit and plugged it in and it does spark this is normal. checked for errors and had none. ran test 51 and got stuck at step 18 checked gearcase and is leaking oil. unit has a bad gearcase slider clutch and washplate. called safety spoke with dana sr#7735149995 documented issue and eft cx with quote; ordrng 1 W11393685 (gearcase 263.77) and 1 W10734521 (slider 18.64) and 1 W10754448 (clutch 85.97) and 1 W10775188 (washplate 94.74)

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL1

Near Moseley, VA 23120

Jerod R.

Job Details: 12/02/2022

replaced ordered parts an dtested unit is now fully functional

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Manchester, MD 21102

Brian R.

Job Details: 12/02/2022

cx complaint is unit is tearing her things up and pulling strings out of things and never enough water goes into unit. she said she always uses deep wash. found codes F2E1 UI Stuck Button F0E5 Off Ballance Load F0E7 Load detected during clean cycle.ran a DLMS cycle and then auto test on unit. unit had trouble with code. was able to run things and then we started a quick wash with deep fill to test water in. unit did not fill over wash plate. drum felt smooth and wash plate flush. will order parts for unit asa well as updated parts. office will schedule. ; ordrng 1 W11419171 (Control) and 1 W11596129 (UI Panel) and 1 W10902814 (Washplate)

We serviced a

WHIRLPOOL WASHER

Model MHW6630HC3

Near Lusby, MD 20657

Shane B.

Job Details: 12/02/2022

installed bellows and tested unit for cx. unit compeleted cycle with no issues. no error codes were saved before or after service cycle. unit is working as designed.

We serviced a

KITCHENAID RANGE

Model KSEG950ESS5

Near Annville, PA 17003

Justin L.

Job Details: 12/02/2022

"cx complains cooktop is cracked. Was able to access unit, and found that the cooktop had heat fractures. Was able to replace glass cook top. Unit works as designed no further work needed."

We serviced a

KITCHENAID REFRIGERATOR

Model KUID308ESS2

Near Richmond, VA 23238

Kyle A.

Job Details: 12/02/2022

Installed hosing and leak checked unit and unit is now as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204DSS0

Near McLean, VA 22101

Jason A.

Job Details: 12/02/2022

CX complaint DW leaks. Found elbow at fill tube loose. Water drip as soon as I bumped. See SDpics. Tightened elbow & ran test wash 2X Racks are separating S22916 covered > JJ; ordrng 1 W11259785 (track L S22916) and 1 W11259786 (track R S22916)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Westminster, MD 21158

Brian R.

Job Details: 12/02/2022

cx complaint is FF light is half out. tested and checked over unit and replaced light. unit now checks. job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Herndon, VA 20171

Richard B.

Job Details: 12/02/2022

"CX complant. Washer making a noise when off. Inspected unit and found no error codes , Found unit fills , drains , agitates , spins fine. During testing apt upstairs ran the drain on there machine and CX stated thats the sound. Sound is coming from drain pipe in wall. Machine working as designed, Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model WFW8620HW4

Near Monkton, MD 21111

Brian R.

Job Details: 12/02/2022

cx had 1 load done and on 2nd load running when i got here and unit was leaking. puylled unit and removed back as thats where water was coming from and water coming out hole on center left of unit through a drain hole. called tech line and spoke to Travis and SR#7734819589 found unit switched to new drum and changed ait port and this drum did not come with hose. advised to order hose and install hose and sit again with unit and run a entire cycle. advised cx we will try to over night or expidite part if we can. we went off pointer W11495084. office to schedule. cx also wanted to leave back panel off to dry and put a towel down so she can finish load in there. advised unit wont be secure and will wabble. put unit back per there request.; ordrng 1 W11495084 (Hose)

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Richmond, VA 23235

Jonathon C.

Job Details: 12/02/2022

"cx complaint, unit wobbling. installed parts per prior diag. tested unit, unit working as designed. job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF305ESS00

Near Washington, DC 20011

Samuel R.

Job Details: 12/02/2022

cx complaint unit door handle is loose and ice maker wont stop making ice.found bail arm to be fallen reinstalled bail arm.tightend handle unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model ASI2175GRS07

Near Glen Burnie, MD 21061

Alexander D.

Job Details: 12/02/2022

replaced evap harness and defrost thermistor. tested unit. unit is now working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Urbana, MD 21704

Ricardo S.

Job Details: 12/02/2022

i got here and the customer opens the door and informed me that she never call for any service

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFW2055FRZ00

Near Arlington, VA 22203

David J.

Job Details: 12/02/2022

Cx complaint unit not making ice. Found filter to be jammed into filter head causing no water to pass through and be dispensed. Removed filter and now water comes out at proper pressure. Other complaint was ice maker does not produce ice. Inspected and found arm had popped out in the off position. Re installed arm and turned ice maker on. Unit needs a filter head and filter. Possible ice maker but told Cx to let us know in 24 hours. Quoted Cx for filter head and filter repair. Cx paid 120.00 for service call ; ordrng 1 W10844267 (Filter head) and 1 EDR1RXD1 (Water filter)

We serviced a

WHIRLPOOL WASHER

Model PAVT910AWW

Near Charlottesville, VA 22903

Eric F.

Job Details: 12/02/2022

Cx rescheduled with office.; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS1

Near Arlington, VA 22207

David J.

Job Details: 12/02/2022

"CX complaint unit would not wash. After previous text visit he has found this unit near the new sump assembly. Arrive today with unit in a different house. Unit was not hooked up because it is under construction. Removed old sump assembly and replace with new could not test afterwards explain to customer after hooked up. If theres any issues, please give us a call since we were unable to test. Job complete"

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDFZ11

Near Ocean View, DE 19970

Michael E.

Job Details: 12/02/2022

"CX complaint: ice stops from fusing together. Tested but was unsuccessful in duplicating the effect. IB at 7 degrees, FC at 1.7 and RC at 40 degrees. This is the same problem this unit has had all along but the problem is intermitant. I think could be the damper failing, or scroll fan failing or possibly control problem. Quoted CX price to replace damper, scroll fan, wheel and control. I recommended CX to contact WP and request a concession since this has been same problem all along. Parts needed would be damper WPW10196393, scroll fan W10309863, wheel WPW10123444K and control W11399844. I advised CX to contact WP and request a concession since this has been the same problem since the beginning. Job is complete pending CX contacting WP"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Round Hill, VA 20141

Ricky E.

Job Details: 12/02/2022

"installed parts, unit cks ok....; ordrng 1 look/look (look/look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Sterling, VA 20164

Richard B.

Job Details: 12/02/2022

"CX refused service today , Stated there are other issues with fridge but when asked what they were she would not tell me. Stated she could not think of them right now. I told her i could take care of any issues she had with fridge today but CX insisted she has a appointment on 12th dec. RB; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near ,

Andrew W.

Job Details: 12/02/2022

Cx complaint is unit has small blemish on the paint of the cabinet. inspected and verified complaint. blemish is about the size of the tip of a pen and is not visible without direct light on the unit. cx had 3 people looking for it to show for picture documentation. blemish looks like a minor scrape of the paint from possibly taking the box off. cannot recommend a repair because there is no paint to put on the unit and it is not causing a functional issue to the unit worth deeming non-repairable. cx said they will just get touch up paint from lowes. unit is working as designed. job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Haymarket, VA 20169

Demonte S.

Job Details: 12/02/2022

Installed the Rail Mullion & Freezer Door. Heated the Door. Unit is working as Designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Surry, VA 23883

Lucas R.

Job Details: 12/02/2022

"cx complaint unit making noise, checked unit found banging noise from rear panel onto chassis, secured panel added foam gasket, tested on drain and spin w/ towels, unit working as designed"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Herndon, VA 20171

Christian C.

Job Details: 12/02/2022

CX complaint unit does not turn on. Inspected unit console turns on with the chime but no leds are lit. Power cycled unit and reseated connections. Issue still persists. Installed console. Tested unit. No errors. Leds are working and unit is heating. Unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS22ECWH00

Near Chevy Chase, MD 20815

Samuel R.

Job Details: 12/02/2022

cx complaint unit doesw not dispense water.inspected unit and could confirm cx complaint.unit will also need door gaskets as they are moldy and torn.cx advised they wiull need to find water shut off as husband is not home.will do full repair on return visit.advised cx will need water shut off.cx owes labor W10443315 3 tribles W10830287 1 tribles; ordrng 2 W10830287 (gasket)s and 1 W10443315 (freezer door gasket)

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Brogue, PA 17309

Drew B.

Job Details: 12/02/2022

replaced all parts and no issues checks good

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REM04

Near Arlington, VA 22207

David J.

Job Details: 12/02/2022

"Customer initial complaint was that the temperatures were erratic. After previous text visit he had ordered parts for a return since the last tech had been here. The unit has been working perfect. Check temperatures and have the exact temps that were set on control 38° in the refrigerator and 0° in the freezer, inspected fc and found no frost or ice build up on rails after new silicone was added. Door opened and closed properly. speaking with customer since the unit is working properly, she would not like to change any parts at this time. If anything were to happen in the future, they will give us a call. Unit is working as designed job complete"

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFE01

Near Williamsburg, VA 23185

Lucas R.

Job Details: 12/02/2022

"replaced shelf and pan, pan no longer falls out, new pan cracked reordering pan, please ship directly to CX; ordrng 1 WPW10308849 (pan-meat) and 1 look (look)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ07

Near Urbana, MD 21704

Ricardo S.

Job Details: 12/02/2022

Replaced parts.. unit tested and microwave heating fine

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Sykesville, MD 21784

Marc M.

Job Details: 12/02/2022

installed compressor and drier and pulled unit into 30 inch vacuum and held. unit held vacuum. was able to charge with r600a and test. evap developed full frost pattern and now checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Norfolk, VA 23503

Carl A.

Job Details: 12/02/2022

"cx complaint of unit not washing or spinning,rand unit through diag to ginf the following error code F7E1,found that the acutator had failed with the cap,replaced both parts tested and calibrated unit works as deisgned"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Delta, PA 17314

Drew B.

Job Details: 12/02/2022

rwplaced element but foudn the sump to be leaking middle of unit when tested will need new wash motor call to reschd; ordrng 1 W11416362 (sump 3@trb)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HV07

Near Goldsboro, PA 17319

Fred G.

Job Details: 12/02/2022

arrived to cx home to find the microwave has been swapped out with a new one. unit checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSO36FMX02

Near Washington, DC 20016

Emmanuel R.

Job Details: 12/02/2022

"Cs unit is not cooling in the Rc, confirmed complaint. I fpound the control board to be at fault. Unit is shuting down and powering back up and the control beeps everytime it flashes. Ruled out evap fan isnt shorting out and causing the issue. Advised customer the control for this unit is no longer availible. Collected for service call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Winchester, VA 22602

Ricky E.

Job Details: 12/02/2022

tech line chris.. SR#7735189810.. per tech line the units inverter seems to be shorting and blowing the gfi... need part; ordrng 1 w11320585 (inverter)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Annapolis, MD 21403

Andrew H.

Job Details: 12/02/2022

"Cx complaint unit is not cooling. Replaced 3 way valve, control board, evaporator, evap drain pan, evap cover, evap housing, drier, and compressor. Pulled unit to a 30 in vacuum, filled with 6 ounces of r134a. Unit is now working properly.; ordrng 1 W11435997 (Hosuing O/F)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Palmyra, VA 22963

Kyle A.

Job Details: 12/02/2022

Cx was unavailable.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near Upper Marlboro, MD 20772

Robert A.

Job Details: 12/02/2022

"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the IM was in the off position. I turned on the IM and ran a harvest cycle, it completed the water did not enter the unit. I found the fill tube clogged with ice. I removed the ice and tested the unit for the cx. The unit is now working as designed. Cx wants to replace the 2 drawers, I provided a quote for the parts.; ordrng 1 W11162443 (drawer 88.69) and 1 W11162446 (drawer 76.59)"

We serviced a

WHIRLPOOL ICE MAKER

Model KUIX305ESS1

Near Pikesville, MD 21208

Marc M.

Job Details: 12/02/2022

installed parts and tested unit. unit now checks good. water fills reservoir and no leaks.

We serviced a

WHIRLPOOL WASHER

Model MVW5430MW0

Near Port Tobacco, MD 20677

Robert A.

Job Details: 12/02/2022

Cx complaint that the unit is shaking violently during the spin cycle. I inspected the unit and confirmed the complaint. I found no error codes. I checked the suspension and found the RF suspension rod not sitting correctly in place. I correctly positioned the suspension rod and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model GU2700XTSB1

Near Chesapeake, VA 23323

Zachery R.

Job Details: 12/02/2022

"cx complaint unit nonresponsive, checked unit, unit displaying d3, cleared codes, ran auto cycle, then ran normal hi temp cycle, unit working as designed. cx paid $120 service call. advised ticket is open for 30 days."

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Herndon, VA 20171

Christian C.

Job Details: 12/02/2022

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Riva, MD 21140

Mitchell H.

Job Details: 12/02/2022

cx complaint unit is not draining well. inspected and confirmed. no clogs but drain line is not ran properly. drain pump is weak also. drain pump i had with me today had a small crack on the plastic and did not want to risk it leaking so re ordering new pump and when we come back we should re rouote the drain through the bottom of cabinet instead of the top. snapped pic of POP still in warranty by 1 day; ordrng 1 W11412291 (drain pump.)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW

Near Prince George, VA 23875

Joseph D.

Job Details: 12/02/2022

unit with failed lid lock; ordrng 1 W11513248 (lid latch)

We serviced a

WHIRLPOOL RANGE

Model WEG745H0FS0

Near Camp Hill, PA 17011

Fred G.

Job Details: 12/02/2022

cx complaint unit is putting off a gas smell when lighting oven. inspected unit and first turned bake on and found gas came on and then unit sparked and lite the bake burner. I also checked the broil and found it called for gas and then it lite. all odors the unit is putting off is normal. unit is working as designed. unit checks good.

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Richmond, VA 23235

Jonathon C.

Job Details: 12/02/2022

"cx complaint, unit wobbling. installed parts per prior diag. tested unit, unit working as designed. job is complete."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS2

Near Washington, DC 20010

Samuel R.

Job Details: 12/02/2022

will need co and gas meter to check unit.have strong smell of gas in house cx will turn gas off.wil need to reshedule with both meters.cx owes 120 for service call; ordrng 1 cometer (co meter) and 1 gassniffer (gas sniffer)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Bealeton, VA 22712

Daniel J.

Job Details: 12/02/2022

fridge complaint icemaker not keeping up with families needs checked tray ice in tray about one cycle confirmed iceroom fan moving cold air from freezer replaced icemaker cycled water filled into tray

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Centreville, VA 20120

Christian C.

Job Details: 12/02/2022

"Cx complaint metal piece sticking out of door and front right burner is not lighting. Inspected unit found thermal event caused side of glass to crack and side of door falling apart. Front right burner taking a while to ignite. Installed door panel, nameplate and burner head."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHV0

Near Goldsboro, PA 17319

Fred G.

Job Details: 12/02/2022

"cx complaint unit is leaking from underneath. inspected unit and found inlet valve is cracked at the valve itself, causing the leak. unit will need inlet valve to fix leak issue. scheduled cx for a return visit for 12/7/22.; schdld next appmnt for 12/7 WED !"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Springfield, VA 22150

Dustin F.

Job Details: 12/02/2022

"CX complaint: Unit not workingInspected unit, found F3 E1 code, code not listed in tech sheet. Ran test cycle unit would get to agitate and humm and not agitate. then stop cycle.Tilted unit back, found capacitor failed, leaking thermal paste everywhere. ORdering new capacitor, Belt, and clutch kit. Belt was also slipping, cutting into clutch. I removed Capacitor and asked CX to not plug in or attempt to use Unit till repaired. She has capacitor in a zip lock bag with the mounting screw, so it wont leak all over the floor.; ordrng 1 W11395618 (Capacitor) and 1 W10721967 (CLutch Kit) and 1 W11239857 (Belt)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Chester, VA 23831

Chris B.

Job Details: 12/02/2022

replaced power cord tested unit working as desighned

We serviced a

MAYTAG OVEN

Model MGT8885XS01

Near Harrisburg, PA 17110

Fred G.

Job Details: 12/02/2022

cx complaint lower oven does not heat. inspected unit and removed burner cover and found ignitor is not heating up. pulled unit out and tested for voltage to ignitor and found 124.5vac. qouted cx for replacing the ignitor and cx accepted repair. replaced ignitor and tested unit. unit fired up and is working as designed. cx paid in full.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Brambleton, VA 20148

Ezra M.

Job Details: 12/02/2022

"installed new sump w/ motor, tested unit, working properly"

We serviced a

KITCHENAID OVEN

Model KOCE507ESS11

Near Severna Park, MD 21146

Andrew H.

Job Details: 12/02/2022

"Cx complaint wave covers are becoming extremely hot after use and show signs of discoloration. Advised cx issues are caused by buildup of food debris on covers. Ordering 2 new replacement covers (W10915651), scheduled return job for Wednesday 12/14/22; ordrng 2 W10915651 (Waveguide Cover)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Haymarket, VA 20169

Daniel J.

Job Details: 12/02/2022

per notes installed control customer stated unit has been producing ice since last vist but wanted the new control installed anyway installed control

We serviced a

KITCHENAID OVEN

Model KDRS462VSS00

Near Washington, DC 20017

Emmanuel R.

Job Details: 12/02/2022

Pulled unit out and notice the cords are diffirent. The one on the unit is 4 prong 240 power cord and I recieved the 3 prong. I took pictures of the correct power cord. Please reorder and reschedule.; ordrng 1 PT500L (make sure its 4 prong cord)

We serviced a

KITCHENAID COOKTOP

Model KCED600GSS01

Near Fountain, NC 27829

Branden R.

Job Details: 12/02/2022

"came out to replace cooktop , disassembled and replaced cooktop , tested unit is running as designed ."

We serviced a

KITCHENAID COOKTOP

Model KCED600GBL01

Near Haymarket, VA 20169

Demonte S.

Job Details: 12/02/2022

Inspected the unit. Found that the cx is saying that the Cooktop had split. Checked the Cooktop. Single line split. This is a sign of a Heat crack. Installed new Cooktop. Tested the unit. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Nellysford, VA 22958

Danny R.

Job Details: 12/02/2022

unit will need sump assy and soap dispencer cx will replace unit

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Chesterfield, VA 23838

Chris B.

Job Details: 12/02/2022

cx comp unit will not go threw cycles insp unit conf cx comp found f8e1 logged found obstruction in valve replaced valve tested unit working as desighned

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC2

Near Hampstead, MD 21074

Brian R.

Job Details: 12/02/2022

cx had a recording of sounds unit is making. a clicking at the end of each stroke and a srcapping sound as well. nothing really high pitch. he said its not every load its every few loads and he doesnt do large loads or to heavy of loads either. we ran a quick wash to listen to unit before breaking down. units O-O-W and he knows and not to happy about unit and needing repairs. no codes in unit. pulled unit and removed stator and found oil all on slidder this time and on magnets as well as causing unit to have the issues. went over unit and repairs and hes very upset and advised he will be calling in. new home and less the 2 years old and big repairs like this and he shouldnt have to pay for this and whirlpool shown own up to there appliances he said. will order parts for now. quote given; ordrng 1 W11393685 (Gearcase 263.77) and 1 W10734521 (Slidder 18.64) and 1 W10754158 (Stator 155.01) and 1 W10754448 (Clutch 85.97) and 1 W10754161 (Rotor 168.25)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Martinsburg, WV 25405

Ken M.

Job Details: 12/02/2022

Door received with a water line that will not fit the current barrel connector. Ordering connector.; ordrng 1 WP4373559 (fitting)

We serviced a

WHIRLPOOL RANGE

Model WFE540H0ES0

Near New Cumberland, PA 17070

Fred G.

Job Details: 12/02/2022

cx complaint preheated oven and went to place in a item and found the bottom of unit was glowing red. inspected unit and found a hole in the bake element cover. removed cover and found bake element shorted to ground and had a thermal event. element no longer has continuity. tested for voltage to element and found 240.5vac. I found then found bake element was getting 240 all the time. unit needs bake element and control. called safety. qouted cx for full repair $517.43. cx declined repair. no more work needed.

We serviced a

WHIRLPOOL ICE MAKER

Model KUID308HPS01

Near Harrisburg, PA 17110

Fred G.

Job Details: 12/02/2022

cx complaint unit is the unit is making noise and ice production is all over the place. sometimes good wet ice and sometimes its cloudy and sticks together. inspected unit and found unit was making a squealing noise. found that noise was coming from the recirculation pump. found unit falls under the Technical Service Pointer #: W11623132 Rev. A. found pump that was installed was dated 2/20/21. called TL (SR7734813049) replaced recirc pump and tested unit and found unit now is no longer making noise. noises heard are as designed. cx also complained about somthing yellow running down from above unit. i found it was mold. tl adviced cx to run unit through a cleaning cycle. unit now checks good.

We serviced a

MAYTAG WASHER

Model MVWB865GC0

Near Milford, DE 19963

Frederick R.

Job Details: 12/02/2022

CX comnplaint is WM grinding. Inspected/tested and found the rotor/stator have worn out. Parts are CBE. CX paid $120 SC fee by AMEX and will owe $110 labor upon completion of job.; ordrng 1 W10915700 (stator) and 1 W10915701 (rotor)

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS00

Near Kingsville, MD 21087

Neil H.

Job Details: 12/02/2022

CX COMPLAINT TOP LF LIGHT OUT AND FC LIGHT REPLACED BOTH UNIT CHECKED GOOD

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Fort Washington, MD 20744

Robert A.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Moyock, NC 27958

Branden R.

Job Details: 12/02/2022

"cx complaint leaking - top load washer checked unit and found no error codes stored to unit , tested unit and found vary hit water pressure to unit causing fabric softner to over fill , adjusted water and tested unit is now running as designed with no leaks ."

We serviced a

WHIRLPOOL WASHER

Model MWNC565FW

Near Midlothian, VA 23112

Jerod R.

Job Details: 12/02/2022

"tested unit found unit was working as designed at this time , no codes or issues at this time"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Woodbridge, VA 22193

Carl R.

Job Details: 12/02/2022

"Cx complaint is, F9 E1 - Front Load Washer- LID IS LOCK. WATER INSIDE UNIT. checked unit for fault codes, found f9e1. Cleared code and tried to drain unit. Unit didn't drain. No noise from drain pump. Checked power at the control. Control is giving 121vac to the pump, pump is getting 121vac. Unit will need a drain pump. Ordering drain pump W11458345; ordrng 1 W11458345 (Drain pump)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Martinsburg, WV 25404

Ken M.

Job Details: 12/02/2022

"Received a bulb instead of a socket. Confirmed part # ordered is correct. Reordering socket.; ordrng 1 W10210871 (holder,lamp)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Upper Marlboro, MD 20772

Shawn D.

Job Details: 12/02/2022

replaced dispenser then tested in diag and opens now and no leaks. unit is good

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Sterling, VA 20164

Richard B.

Job Details: 12/02/2022

"CX complant. Washer not draining. Prior diagnosis found unit needs drain pump and possibally a harness. Installed drain pump after clearing underwear cloog from tub and drain pump impeller . Tested unit and unit is draining now , Job completed, RB"

We serviced a

WHIRLPOOL FREEZER

Model WRS571CIHZ04

Near Hagerstown, MD 21740

Ken M.

Job Details: 12/02/2022

Door and fitting replaced. Ice maker tested and is running and filling properly. Old door left with customer.

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Centreville, VA 20120

Christian C.

Job Details: 12/02/2022

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Ashburn, VA 20147

Ezra M.

Job Details: 12/02/2022

"did no receive inlet valve, received water inlet instead, unit also storing error f9e1, ordering inlet valve and drainpump.; ordrng 1 W11434044 (fill valve) and 1 W11412291 (drainpump)"

We serviced a

WHIRLPOOL ICE MAKER

Model WRX735SDHZ

Near Petersburg, VA 23803

Chris B.

Job Details: 12/02/2022

cx denied service stated unit is now making ice

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDFZ11

Near Ocean View, DE 19970

Michael E.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Westminster, MD 21157

Brian R.

Job Details: 12/02/2022

cx complaint is unit fills and says sencing and switched to wash and just stops and wont do anything. took a few tries for unit to want to take code and switch. found code F1E1 Main control fault F8E1 Long Fill ran recalibration and then auto test. unit gets no cold water but hot strong. unit will need parts. all parts in. scheduled cx as well as put in for a weekend or cancelation list or anything sooner. office will schedule if sooner. ; ordrng 1 W11481725 (Control)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Staunton, VA 24401

Danny R.

Job Details: 12/02/2022

found unit has issues with control and motor control comes on but wont run rotor stator will order mottor and control; ordrng 1 W11583890 (control) and 1 W11354541 (stator) and 1 W11314361 (rotor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ01

Near Clayton, DE 19938

Andrew W.

Job Details: 12/02/2022

Arrived to cx address to repair per prior tech's diagnosis. while talking with the cx found that RAC had done work to the unit on the water lines and in doing so compromised the liner of the unit. they filled the holes with putty to try and seal it back up but warm air is still able to enter the unit. the water lines are also kinked in some spots passing through the liner. this is a non servicable area. called WPTL spoke to Adrian. cx contacted RAC for further actions. job complete

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Fredericksburg, VA 22405

Tanner B.

Job Details: 12/02/2022

"Installed new valve and dispenser, tested unit. Job complete"

We serviced a

KITCHENAID HOOD

Model KXW9736YSS0

Near Charlottesville, VA 22901

Eric F.

Job Details: 12/02/2022

"Confirmed cx complaint unit control housing falling out of assembley. Found screw mounting bracket broken on control housing. Quoted cx for housing, cx paid in full. Ordering control housing.; ordrng 1 W11387938 (control housing)"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near North Beach, MD 20714

Shane B.

Job Details: 12/02/2022

"complaint is unit leaving clothes soaking wet. cx said it doesnt happen when her husband does laundry but happens to her frequently. when i arrived unit had finished a load. load was not soaking wet. spin speed set to medium. checked for codes and found F0E1 load in during clean cycle, F0E5 off blance, F5E2 lock failure, F0E2 over suds, F9E1 long drain. cleared codes, ran service cycle. unit completed cycle with no codes or issues. ran several cycles without any issues. i did find some water stains at the bottom middle of door. bellows is allowing water to leak from door into the pull out tray at the bottom of unit. it had water in it. unit will need a new bellows. advised cx to check spin setting before starting cycle and went over loading/cycle selection. ordering bellows. schedule when; ordrng 1 W11314648 (bellow)"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Quinton, VA 23141

Jonathon C.

Job Details: 12/02/2022

"cx complaint, not heating. found element OL, quoted cx for job with TCO. cx declined tco, only wanted element. quoted job without TCO at 310.83 cx accepted, replaced parts. tested unit, unit working as designed. job is complete. element blew due to poor airflow from clogged vent. reccomended cx have vent cleaned."

We serviced a

KITCHENAID REFRIGERATOR

Model KSSO36FMX02

Near Washington, DC 20016

Emmanuel R.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL FREEZER

Model WRS571CIHZ04

Near Hagerstown, MD 21740

Ken M.

Job Details: 12/02/2022

Door and fitting replaced. Ice maker tested and is running and filling properly. Old door left with customer.

We serviced a

WHIRLPOOL WASHER

Model WFW96HEAW0

Near Bethesda, MD 20814

Samuel R.

Job Details: 12/02/2022

replaced parts ordered and tested unit.now working properly

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Quantico, VA 22134

Carl R.

Job Details: 12/02/2022

"Cx complaint is, Not Operating or Won't Start - Has Power - Top Load Washer. Found unit unplugged, and looked underneath washer to see if drain pump wires was broken. Drain pump wires are intact. Removed cover to actuator and splutch, both are connected. Fault error code is f1E1 main ACU NEEDED. FOUND that the unit may not be on its own circuit breaker. Asked that the washer to be checked and put on its own circuit breaker. Ordering main ACUW11556725, fasciaW11561182,, controlW11481116; ordrng 1 W11556725 (ACU) and 1 W11561182 (Fascia) and 1 W11481116 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSS26C6MFZ00

Near Dover, DE 19901

Andrew W.

Job Details: 12/02/2022

"Cx complaint is unit not making ice. inspected and verified complaint. tested ice maker and ice maker would not respond. replaced ice maker and power cycled unit. tested new ice maker and still did not get a response. Called MR and double checked the wire harness on the door. found the tan wire severed on the fc door harness. Ordering FC door, new ice maker just in case it is defective from the shorted harness, ice maker switch, and jumper wire. cannot reschedule due to OS part and AIG authorization needed. cx informed to inspect the door when it arrives and call office for rescheduled visit.; ordrng 1 W10873791 (icemaker) and 1 W10646076 (wire-jumpr) and 1 W10918003 (switch-rkr) and 1 LW10839374 (dor-fip)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Springfield, VA 22151

Lloyd B.

Job Details: 12/02/2022

Cx complained the unit did not fill with enough water. Explained to the cx how to use the unit. There are no error codes. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB01

Near Chesapeake, VA 23322

Austin D.

Job Details: 12/02/2022

cx complaint the unit is not cooling again. checked the unit and found that the amp draw was at .6amps and low side is at -20 prewssure and the high side was at 190 psi. called the manufacturer and was told to isolate the system to see what section of the ss is restricted. blew from the suction line to the drier and had no flow. then i disconnected the evap and had airflow at the evaporator when cut at the cap tube. showing signs of a clogged cap tube. unit is deemed unrepairable. called manufacturer to inform them on the diagnosis and was told the unit is deemed unrepairable. cx is very upset and i advised her to contact the manufacturer at this time but they should be reaching out within the next 3-5 business days to let them know on the next steps. cx agreed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near North Myrtle Beach, SC 29582

Jason T.

Job Details: 12/02/2022

"Installed parts to complete the repair, calibrated and tested unit...working as designed."

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Staunton, VA 24401

Danny R.

Job Details: 12/02/2022

installed parts checosk

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