We serviced a
KITCHENAID RANGE
Model KSEG700ESS2
Near McLean, VA 22101
Jason A.
Job Details:
12/02/2022
CX complaint OVEN doesnt maintain temps. Measure sensor resistance &test mode shows temp is 84F & unit has not been used since last night. Display sections are not working. See SDpics. CX on vacation Jan2 to March5 > JJ; ordrng 1 W11105615 (Display) and 1 LOOK (LOOK) and 1 CXonvacationJan2toMarch5 (CX on vacation Jan2 to March5)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Herndon, VA 20171
Christian C.
Job Details:
12/02/2022
Installed adjuster kit. Tested rack. No issues. Had cx test as well.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW00
Near Alexandria, VA 22315
Dustin F.
Job Details:
12/02/2022
"CX complaint: Icemaker Keeps Locking up and not dropping ice correctly. Inspected unit, confirmed CX complaint. Jumped Ice maker and ice maker locked up halfway through the drop. CX already ordered an icemaker. I advised him if i install his, it will NOT be warrantied. He agreed and i replaced his icemaker with his ordered part. Cycled icemaker and it complete a cycle with no issue. collected $230.00 for Service fee and labor."
We serviced a
KITCHENAID FREEZER
Model KRSC503ESS00
Near Haymarket, VA 20169
Daniel J.
Job Details:
12/02/2022
complaint weak cooling in freezer removed evap cpver pne bar and linelet line frosted other coils no frost pattern waited with evap cover back on and door closed checked again after ten mins no change ordering fresh food evap aand compressor uv drier informed customer 600 for labor on return customer believes they might be within the 5 year window will contact kitchenaid; ordrng 1 W10779331 (compressor) and 1 WPW10239732 (fresh foodds evap) and 1 WPW10143759 (uv drier) and 1 w11506635 (process stub)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Charles Town, WV 25414
Ricky E.
Job Details:
12/02/2022
"customer stated that the unit wasnt filling. verified issue and fnd loose cold connection at the valve. secured connection, unit cks ok.."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Charles Town, WV 25414
Ricky E.
Job Details:
12/02/2022
"customer stated that the unit wasnt filling. verified issue and fnd loose cold connection at the valve. secured connection, unit cks ok.."
We serviced a
KITCHENAID OVEN
Model KEBS177DSS8
Near Chestertown, MD 21620
Alexander W.
Job Details:
12/02/2022
"Cx stated oven wont turn off inspected tested and verified cx complaint found bake relay welded sending constant voltage to bake element, element is NLA cx wants to just buy a new oven. Trip and diag covered by saftey Job is complete"
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPA00
Near Selbyville, DE 19975
Michael E.
Job Details:
12/02/2022
CX complaint: melting ice. Tested and verified complaint. I replaced the grid cutter which WP had sent to CX. Tested unit and grid is warm but not hot. Unit is working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Bridgeville, DE 19933
Frederick R.
Job Details:
12/02/2022
CX complaint is no ice. Replaced IM per prior diagnosis. Went to test and found dual valve stuck and not sending water to IM. Ordering dual valve and fill tube heater. Both parts in stock at Tribles. Spoke to CE. Rescheduled for Sunday 12/4; ordrng 1 W11482383 (dual valve) and 1 W11087201 (heater)
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Springfield, VA 22151
Lloyd B.
Job Details:
12/02/2022
"Cx complained of wet clothes. Inspected the unit and found in diagnostics, the unit barely drained. There was a shirt stuck in the drain hole. Removed tub, removed shirt and tested and it now fills, washes and drains. There is a crack in the agitator. Unit needs new agitator; ordrng 1 W10752283 (agitator)"
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Williamsburg, VA 23188
Lucas R.
Job Details:
12/02/2022
"cx complaint noise when operating, checked unit found bowed cabinet causing drum to hit cabinet while spinning, straighten cabinet, tested, working as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Surry, VA 23883
Lucas R.
Job Details:
12/02/2022
"cx complaint unit making noise, checked unit found banging noise from rear panel onto chassis, secured panel added foam gasket, tested on drain and spin w/ towels, unit working as designed"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near North Beach, MD 20714
Shane B.
Job Details:
12/02/2022
"complaint is unit leaving clothes soaking wet. cx said it doesnt happen when her husband does laundry but happens to her frequently. when i arrived unit had finished a load. load was not soaking wet. spin speed set to medium. checked for codes and found F0E1 load in during clean cycle, F0E5 off blance, F5E2 lock failure, F0E2 over suds, F9E1 long drain. cleared codes, ran service cycle. unit completed cycle with no codes or issues. ran several cycles without any issues. i did find some water stains at the bottom middle of door. bellows is allowing water to leak from door into the pull out tray at the bottom of unit. it had water in it. unit will need a new bellows. advised cx to check spin setting before starting cycle and went over loading/cycle selection. ordering bellows. schedule when; ordrng 1 W11314648 (bellow)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Martinsburg, WV 25404
Ken M.
Job Details:
12/02/2022
"Received a bulb instead of a socket. Confirmed part # ordered is correct. Reordering socket.; ordrng 1 W10210871 (holder,lamp)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Herndon, VA 20170
Richard B.
Job Details:
12/02/2022
"CX complant. Dishwasher dosent clean very well , Inspected unit and unit would not go into diagnostics regardless of what three buttons used , Ordering console and control . Believe there is a syuck button on console. Machine goes into test wash fine Believe the CX selections are being canceled by keypad normal button . Ordering console and control , Install console first and test unit on normal cycle. Before installing control, RB; ordrng 1 W11416457 (console) and 1 W11410066 (control)"
We serviced a
KITCHENAID OVEN
Model KFGC558JSS00
Near Huntingtown, MD 20639
Shane B.
Job Details:
12/02/2022
installed ordered part and tested unit for cx. unit is working as designed.
We serviced a
KITCHENAID OVEN
Model KFGC558JSS00
Near Huntingtown, MD 20639
Shane B.
Job Details:
12/02/2022
installed ordered part and tested unit for cx. unit is working as designed.
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HB01
Near Harpers Ferry, WV 25425
Ricky E.
Job Details:
12/02/2022
"installed parts, unit cks ok..."
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HB01
Near Harpers Ferry, WV 25425
Ricky E.
Job Details:
12/02/2022
"installed parts, unit cks ok..."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Wilmington, DE 19804
Alexander W.
Job Details:
12/02/2022
Cx canceled at door fixed themselves
We serviced a
KITCHENAID RANGE
Model KERS303BSS0
Near Linden, VA 22642
Daniel J.
Job Details:
12/02/2022
replaced baking element heating rod broken nolonger connected after preheated to 350 f temps reached preheat temps
We serviced a
WHIRLPOOL COOKTOP
Model MGC7536DS00
Near Ellicott City, MD 21042
Justin S.
Job Details:
12/02/2022
replaced the right rear gas valve and tested. all burners now heating good. the unit is now good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EBS00
Near Laurel, DE 19956
Frederick R.
Job Details:
12/02/2022
Replaced valve and reset ice maker. Tested unit after repair and the IM harvests properly and fills with water. Job is complete
We serviced a
KITCHENAID DBL WALL OVEN
Model KEMS309BSS00
Near Arlington, VA 22207
David J.
Job Details:
12/02/2022
CX complaint microwave will sporadically heat. Arrive today and tested unit and found the timer starts and turntable start spinning after about 20 seconds the light stay on but the timer sticks at a certain time and the turntable stops moving. Went into diagnostic mode and had no error codes for oven or microwave. Ran microwave for about two minutes without turning off and the F1E5 error code displayed. Returning with control and mag thermostat. CX owes labor on return visit.; ordrng 1 W10915648 (Microwave control) and 1 W11233913 (Mag sensor) and 1 W11568584 (Thermostat)
We serviced a
IKEA REFRIGERATOR
Model IRT134FDW00
Near Columbia, MD 21044
Eric W.
Job Details:
12/02/2022
"cx complaint not cooling are the lights turning confrim the complaint pulled unit out unit had some r134 inside of it, replaced drier with uv dye drier vacum out the remaning r134 in unit and filled unit with 4.09oz of r134 plugged unit in and everything started to cool just fine"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Louisa, VA 23093
Kyle A.
Job Details:
12/02/2022
Cx complaint of unit not washing. Did confirm water in drain pan. Removed water amd found unit gasket not seated and unit leaning forward. Raised front legs and reseated gasket and unit is now as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Pasadena, MD 21122
Alexander D.
Job Details:
12/02/2022
"upon arrival noticed pantry ui not working. replaced main control, ui, fz fan with harness, fan blade and dual valve. both evaps had a good even frost pattern, no overfrosting at all so 3way valve should be working. tested unit, pantry ui still not working. no corrosion on pantry ui harness or harness going into door. ordering pantry ui.; ordrng 1 WPW10769076 (pantry ui) and 1 LOOK (LOOK)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Dillsburg, PA 17019
Fred G.
Job Details:
12/02/2022
cx complaint unit was making noise but no water was dispensing. inspected unit and entered into daig and found f8e1 error code. ran auto test and found water was not dispensing as designed. removed both hot and cold lines and dispensed them into basket and found water pressure from house was good. removed inlet valve and found settlement in valves. cx is running on well water. was able to replace the valve and test unit. unit now checks good. i did advise cx to get screens for there water lines.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Dillsburg, PA 17019
Fred G.
Job Details:
12/02/2022
cx complaint unit was making noise but no water was dispensing. inspected unit and entered into daig and found f8e1 error code. ran auto test and found water was not dispensing as designed. removed both hot and cold lines and dispensed them into basket and found water pressure from house was good. removed inlet valve and found settlement in valves. cx is running on well water. was able to replace the valve and test unit. unit now checks good. i did advise cx to get screens for there water lines.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Virginia Beach, VA 23455
Anthony D.
Job Details:
12/02/2022
after taking model and serial picture while explaining service call and labor fees cx refused service
We serviced a
WHIRLPOOL RANGE
Model KFGG500ESS3
Near Elkridge, MD 21075
Robert L.
Job Details:
12/02/2022
"installed center orifice holder per previous, tested all ops ok"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Virginia Beach, VA 23453
Zachery R.
Job Details:
12/02/2022
assisted ac with repair.
We serviced a
JENN-AIR RANGE
Model JDRP648HL01
Near Moseley, VA 23120
Jerod R.
Job Details:
12/02/2022
"replaced all parts but the module, new module had connector half off it, also found small rear burner has cracked electrode ordered; ordrng 1 W11234290 (cntrl-elec) and 1 W11238756 (igntr-surf)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Baltimore, MD 21224
Alexander D.
Job Details:
12/02/2022
"upon arrival cx said after he defrosted unit, it did make a couple batches of ice but stopped again because overfrosting came back. tech sheet has a note saying twist tray icemaker thermistor will test open in diagnostics. pressed icemaker test button and it harvested and filled fine, icemaker not needed. tested heater and it is heating, brown wire is secure. put a piece of tape around brown wire connector to make sure it doesnt unplug again. found defrost thermistor only reading 3.4k while encased in frost. cleared all frost with steamer and replaced defrost thermistor from v/s. advised cx monitor and call back if overfrosting comes back or if it stops making ice again.; ordrng 1 WPW10384183 (thermistor(AD v/s)), used 1 WPW10384183 (thermistor(AD v/s)) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Frederick, MD 21702
Ricardo S.
Job Details:
12/02/2022
replaced parts.. upper rack cks ok
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Norfolk, VA 23503
Carl A.
Job Details:
12/02/2022
"cx complaint of unit not washing or spinning,rand unit through diag to ginf the following error code F7E1,found that the acutator had failed with the cap,replaced both parts tested and calibrated unit works as deisgned"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Staunton, VA 24401
Danny R.
Job Details:
12/02/2022
found unit has issues with control and motor control comes on but wont run rotor stator will order mottor and control; ordrng 1 W11583890 (control) and 1 W11354541 (stator) and 1 W11314361 (rotor)
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Martinsburg, WV 25403
Ken M.
Job Details:
12/02/2022
Customer complaint is that the door gasket is starting to fray. Unit will need a new door gasket. Ordering adhesive to secure the gasket to the door.; ordrng 1 W10861521 (seal-door) and 1 WP279368 (adhesive)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519FS1
Near Upper Marlboro, MD 20772
Robert A.
Job Details:
12/02/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LZ1
Near Fredericksburg, VA 22408
Tanner B.
Job Details:
12/02/2022
"CX Concern of the units burner not working well , found the units lf burner flame very high on low , adjusted the units valve and tested unit .. LF burner working well , flame is corrected.. Also noticed the bottom bake burner cover warped and not staying in place .. Unable to secure cover ..; ordrng 1 WP3195097 (COVER) and 1 look (look)"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Waynesboro, VA 22980
Danny R.
Job Details:
12/02/2022
installed parts checksok
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Waynesboro, VA 22980
Danny R.
Job Details:
12/02/2022
installed parts checksok
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Stephens City, VA 22655
Ricky E.
Job Details:
12/02/2022
"customer stted that the unit was making a noise during spin. fnd no errors stored, fnd no mechanical issues. tested with 6 bath towels and fnd no issues..."
We serviced a
WHIRLPOOL DRYER
Model MEDB955FC1
Near Annapolis, MD 21403
Mitchell H.
Job Details:
12/02/2022
cx complaint unit is banging. replaced drum and tested. unit is now good to go. cx approves. job completed.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Bethesda, MD 20817
Roberto I.
Job Details:
12/02/2022
"Cx complaint random banging noise during spin.Ran test mode, no errors. Shocks tested ok and no shipping bolts on the unit. Ran a complete test cycle, the unit worked ok and didn't make any noise. Inspected legs, level and all the hoses. I was unable to replicate any issue."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Amelia Court House, VA 23002
Jerod R.
Job Details:
12/02/2022
"tested unit found unit is leaking at uppr left corner due to a malformed gasket , ordered new gasket; ordrng 1 W11483553 (gasket)"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GM0
Near Laurel, MD 20707
Israel R.
Job Details:
12/02/2022
Customer complaint unit is not disolving detergent. I found the door was not openning correctly i reseated the door and now the spring is good. I found a debry under the water level. I clear all the debry and ran test. The unit is back to normal operations. Combination with the door not opening and the water level sensor reading full of water. Unit is good.
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Port Tobacco, MD 20677
Robert A.
Job Details:
12/02/2022
Cx complaint that the unit is shaking violently during the spin cycle. I inspected the unit and confirmed the complaint. I found no error codes. I checked the suspension and found the RF suspension rod not sitting correctly in place. I correctly positioned the suspension rod and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Gaithersburg, MD 20879
Julian H.
Job Details:
12/02/2022
CX complaint about unit wasnt amking ice & freezing items on top shelve checked temps on arrival FC 2 RC 32 checked unit for errors test 66 E0 test 56 E0 thermistors checking ok as well checked temp set found RC33* FC1* temp set too cold affecting items on top let CX know about this MUST ALLOW 48 HRS TO ADJUST TEMP
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Fairfax, VA 22030
Christian C.
Job Details:
12/02/2022
Cx complaint unit sometimes works and sometimes doesnt. Inspected unit correct outlet polarity. Getting 123.7VAC from outlet. Unit turns on no errors stored. Ran through diagnostics no issues. Ran through normal wash and after a few minutes unit cut off and cannot turn back on. Inspected control no blinking led. Getting 123.7VAC to control. Ordering control. Control 3 at upper marlboro and 0 at whirlpool.; ordrng 1 W11116592 (control)
We serviced a
MAYTAG DRYER
Model MEDP576KW0
Near Charlottesville, VA 22911
Eric F.
Job Details:
12/02/2022
Job removed by office.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Harrisonburg, VA 22802
Danny R.
Job Details:
12/02/2022
installed parts checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Harrisonburg, VA 22802
Danny R.
Job Details:
12/02/2022
installed parts checksok
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chester, VA 23831
Joseph D.
Job Details:
12/02/2022
"replaced valve contrl and suspension, working properly"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ0
Near Virginia Beach, VA 23464
Zachery R.
Job Details:
12/02/2022
"replaced switch, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Williamsburg, VA 23185
Lucas R.
Job Details:
12/02/2022
upon arrival cx advised unit had been returned to Rent A Center
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Fulton, MD 20759
Eric W.
Job Details:
12/02/2022
cx complaint was leaking from top load washer afrer a few tried to recreated the complaint and seen it was a service pointer saying the tub ring was the issue so we orderd the partalso while trying to take off the top of the washer we scrached the washer ording new top; ordrng 1 W11094304 (tub ring) and 1 W11423774 (top) and 1 W11178258 (control) and 1 W11449841 (gear case)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Vienna, VA 22181
Christian C.
Job Details:
12/02/2022
"Installed IM, shutofff arm, and gasket. When removing FC door found crack in liner to the door screws. Cx did not have old IM and new IM does not have front cover. Ordering FC door and IM front cover. Ship door to cx oversized part.; ordrng 1 WPW10289690 (IM front cover) and 1 LW10858419 (FC door)"
We serviced a
JENN-AIR BUILT-IN M/W
Model JMDFS30HL0
Near Springfield, VA 22153
Dustin F.
Job Details:
12/02/2022
"Installed Ordered parts by previous tech, Found Cabinet/Frame Damaged from delivery, Contacted WP TL and spoke to Sterling he stated unit was deemed umrepairable based on pictures and information i gave him. Gave me sr to give to the CX and advised me to point CX twords JA CS."
We serviced a
WHIRLPOOL OVEN
Model KEBS277SSS04
Near McLean, VA 22102
Jason A.
Job Details:
12/02/2022
CX complaint DBL OVEN Refund for control Replaced UPR OVEN BAKE + Thermal fuse. Test both oven heats bake broil convect. Called office to go over payment costs charges > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS26C6MFZ00
Near Dover, DE 19901
Andrew W.
Job Details:
12/02/2022
"Cx complaint is unit not making ice. inspected and verified complaint. tested ice maker and ice maker would not respond. replaced ice maker and power cycled unit. tested new ice maker and still did not get a response. Called MR and double checked the wire harness on the door. found the tan wire severed on the fc door harness. Ordering FC door, new ice maker just in case it is defective from the shorted harness, ice maker switch, and jumper wire. cannot reschedule due to OS part and AIG authorization needed. cx informed to inspect the door when it arrives and call office for rescheduled visit.; ordrng 1 W10873791 (icemaker) and 1 W10646076 (wire-jumpr) and 1 W10918003 (switch-rkr) and 1 LW10839374 (dor-fip)"
We serviced a
WHIRLPOOL RANGE
Model KSDG950ESS3
Near Arnold, MD 21012
Mitchell H.
Job Details:
12/02/2022
cx complaint unit made a popping sound during the fan being on. confirmed complaint every time i would try to turn fan on it would spark at the motor. unit needs new fan motor. ordering capacitor too just incase.; ordrng 1 W11209781 (capacitor) and 1 W10921431 (blower motor) and 1 LOOK (LOOK)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Virginia Beach, VA 23464
Zachery R.
Job Details:
12/02/2022
"replaced all parts, calibrated and tested, no faults present, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Leesburg, VA 20175
Ezra M.
Job Details:
12/02/2022
"noise concerns, doors uneven, unit not leveled, first noise caused by condenser rubbing cardboard sheet under condenser, second noise is compressor and is normal. leveled unit, adjusted doors."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Pasadena, MD 21122
Andrew H.
Job Details:
12/02/2022
"Cx complaint unit did not complete cycle, cx states unit has not had same issue since requesting service call. Entered unit into diagnostic mode found F0E5 (off balance load), and F7E8 (motor drive module over temp). Unit was severely out of balance. Adjusted feet to level/balance unit. Advised cx to not overload unit with heavy items."
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Vienna, VA 22182
Jason A.
Job Details:
12/02/2022
B.I. FRIDGE. Replaced all 12 LEDs W11632139 from van stock per TSP #: W11606409 Rev E / / / S84638. Test all leds are working > JJ; ordrng 4 W11632139 (LEDs JJ/ VS)s and 1 look (LOKO)
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Dayton, MD 21036
Eric W.
Job Details:
12/02/2022
"cx complaint is jennair built-in microwave - door does not shut well. it is not a smooth close, and light not cuttin on confrim lights wasnt cutting on went in diag mode and tested the lights and the door switch the MW light didnt cut on at all and the door switch opened and closed inconsentley ordering parts; ordrng 1 WPW10490593 (housng-lmp) and 1 W10886919 (lmp-basles) and 1 W11033422 (interlock) and 1 W11325784 (AM) and 1 W11238401 (transformr)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW
Near Powhatan, VA 23139
Jerod R.
Job Details:
12/02/2022
"tested unit found unit had clogged cold screen, cleared screen and tested unit is now fully functional and working as designed"
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Centreville, VA 20120
Christian C.
Job Details:
12/02/2022
"Cx complaint metal piece sticking out of door and front right burner is not lighting. Inspected unit found thermal event caused side of glass to crack and side of door falling apart. Front right burner taking a while to ignite. Installed door panel, nameplate and burner head."
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Gaithersburg, MD 20878
Julian H.
Job Details:
12/02/2022
CX complaint about unit kept sparking when rf burner is on confirmed issue moisture /heat sensing related issue properly grounded and polarized on outlet 120vac reading from outlet issue with spark module switch and ignitor not detecting flame on need parts called TL after testing states to replace spark module ordering all other parts to fix it could be an opening on wiring internally that is causing issue SR#7735189804; ordrng 1 W10859820 (harns-wire) and 1 W10862325 (igntr-surf LF) and 1 W10862326 (igntr-surf LR) and 1 W10862323 (igntr-surf RF) and 1 W10862324 (igntr-surf RR) and 1 W10834700 (harns-wire)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Herndon, VA 20171
Richard B.
Job Details:
12/02/2022
"CX complant. Washer making a noise when off. Inspected unit and found no error codes , Found unit fills , drains , agitates , spins fine. During testing apt upstairs ran the drain on there machine and CX stated thats the sound. Sound is coming from drain pipe in wall. Machine working as designed, Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WTW4800BQ0
Near Waynesboro, PA 17268
Andrew S.
Job Details:
12/02/2022
Per previous tech I was able to access and repalce the control and console panel. I then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Williamsburg, VA 23185
Lucas R.
Job Details:
12/02/2022
"cx complaint unit not heating, checked unit found open element, verified 240vac to element, replaced element, tested unit working as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Laurel, MD 20723
Robert L.
Job Details:
12/02/2022
"installed RC and FC evap fan assys and main control, tested all ops ok"
We serviced a
MAYTAG REFRIGERATOR
Model MFT2574DEM01
Near Frederick, MD 21702
Ricardo S.
Job Details:
12/02/2022
"the client has the fridge unplug, so i reset the power, compressor sound normal and frost pattern is good, but the client inform me that she found frost build up on the freezer wall, that means the defrost is not working. order evaporator freezer assy; ordrng 1 WPW10514110 (motor evaporator)"
We serviced a
WHIRLPOOL RANGE
Model KFDD500ESS01
Near Richmond, VA 23237
Jonathon C.
Job Details:
12/02/2022
"cx complaint, knob loose and oven light does not come on everytime you open the door. adjusted knob and found door switch sticking. suggested cleaning door switch. cx paid 120 service call. job is complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE704DSS0
Near Alexandria, VA 22301
Lloyd B.
Job Details:
12/02/2022
Cx complained the unit did not finish a cycle. I left the vent fan unplugged and the cx has been using it succesfully. Installed new control and vent fan assy and ran through diagnostics. Job complete
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Williamsburg, VA 23188
Lucas R.
Job Details:
12/02/2022
"cx complaint no operation, checked unit, identified f5e1 unit lid lock code - verified 120vac to lock, mechanical failure within lid lock; ordrng 1 WPW10482836 (latch)"
We serviced a
KITCHENAID OVEN
Model KFGC558JSS00
Near Huntingtown, MD 20639
Shane B.
Job Details:
12/02/2022
installed ordered part and tested unit for cx. unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Alexandria, VA 22308
Dustin F.
Job Details:
12/02/2022
"CX complaint: Unit Leaking on floor periodicallyInspected unit, found drain tube clogged in the back and condesor super dirty. Condensor being soo dirty more then likely is making the frist overcool and over defrost. With the drain tube clogged i found evidence of water leaking out of the check valve onto the floor. Also found evidence of mice damaging the drain pan. Checked all water valves, lines, and connectors for leaks. all good. I cleared out the blockage in the CX drain tube with pipe cleaner and reset the tube. unit now working as intended. Charged CX $120.00 service fee."
We serviced a
WHIRLPOOL DISHWASHER
Model wdt730pahzo
Near Pasadena, MD 21122
Andrew H.
Job Details:
12/02/2022
"Cx complaint dishwasher handle is loose. Removed handlle, checked studs. Reinstalled handle and tightened grub screws. Unit is now working properly."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Palmyra, PA 17078
Justin L.
Job Details:
12/02/2022
Cx complaint unit not starting cycle. Was able to access unit. Unit lid lock would click but not lock upon inspection of the lid lock it was discovered the lid lock failed. Oredered new lid lock for return visit on Fri 12/9/22; ordrng 1 W11513248 (Lid lock)
We serviced a
WHIRLPOOL FREEZER
Model KRFC704FBS03
Near Beltsville, MD 20705
Israel R.
Job Details:
12/02/2022
Customer complaint is that the water stopped working after last repair. I found the water is dispensing with little pressure. I found the unit was pushed all the way in i pulled unit out a bit and the water pressure started working fine. Water line was kinked.
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Haymarket, VA 20169
Demonte S.
Job Details:
12/02/2022
Inspected the unit. Found that the cx is saying that the Cooktop had split. Checked the Cooktop. Single line split. This is a sign of a Heat crack. Installed new Cooktop. Tested the unit. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Linden, VA 22642
Daniel J.
Job Details:
12/02/2022
complaint clothing wet at end of cycle ran diag during spin noise metal on metal sound removed agitator found drum seperated from shaft moving freely orering drum 7 showing in stock; ordrng 1 W10554251 (spin basket)
We serviced a
WHIRLPOOL WASHER
Model wtw5000dw1
Near Dover, PA 17315
Bernard M.
Job Details:
12/02/2022
Cx complaint unit's leaking oil and making noise. Inspected underneath and found the gear case is leaking heavy oil. All components are covered. The belt is beginning to weard down along with the clutch. The teeth are worn down on clutch which causes the noise. Ordering parts and 2 call count for repair. Once approved contact cx to reschedule; ordrng 1 W11283592 (motor) and 1 W10721967 (clutch) and 1 WPW10006384 (belt) and 1 W11395618 (capacitor) and 1 WPW10427633 (shield) and 1 W10752283 (washplate) and 1 W10752187 (screw)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Leesburg, VA 20175
Ezra M.
Job Details:
12/02/2022
replaced dispenser
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Annapolis, MD 21403
Andrew H.
Job Details:
12/02/2022
"Cx complaint unit is not cooling. Replaced 3 way valve, control board, evaporator, evap drain pan, evap cover, evap housing, drier, and compressor. Pulled unit to a 30 in vacuum, filled with 6 ounces of r134a. Unit is now working properly.; ordrng 1 W11435997 (Hosuing O/F)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Lewes, DE 19958
Frederick R.
Job Details:
12/02/2022
Replaced tub ring per prior diagnosis. Ran test cycle and saw no leaks. Unit is now working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Martinsburg, WV 25403
Ken M.
Job Details:
12/02/2022
"Console, control, and UI replaced and tested. Unit is working properly. Old console and UI left with customer."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Elkridge, MD 21075
Robert L.
Job Details:
12/02/2022
"installed updated heater per TSP and s-17304, ran diagnostics and tested all ops ok"
We serviced a
WHIRLPOOL HOOD
Model KVWB606DSS3
Near Glen Allen, VA 23059
Kyle A.
Job Details:
12/02/2022
Cx complaint of buttont not working. Did confirm and adjusted warped mount. Unit now operates as designed.; ordrng 1 WPW10716813 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB02
Near Dundalk, MD 21222
Alexander D.
Job Details:
12/02/2022
"cx complaint brick of ice in ice container also lights flickering for a few seconds when opening doors. inspected unit and verified complaint. cx had plumber replace shutoff valve and water is dispensing normal now and unit is making ice but they keep getting big brick of ice in container. found icemaker leaking. replaced icemaker and tested, no longer leaking. found all lights flicker for a few sec after opening either door. they flicker when i release either door switch. ordering leds, returning tech try replacing rc ceiling led before the other 2. parts in stock @tribles, scheduled return visit for 12/19; ordrng 1 WPW10515058 (led, rc ceiling) and 2 WPW10515057 (led)s"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Charlottesville, VA 22911
Eric F.
Job Details:
12/02/2022
"Confirmed cx complaint unit not advancing cycles. Found motor stator assembley loose, assembley not engaging with gearcase properly, slipping gear in high spin mode. Tightened assembley, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Alexandria, VA 22312
Lloyd B.
Job Details:
12/02/2022
Cx complained the unit leaked. Installed new tub and there is no damage for it to leak. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104KPS0
Near Charlottesville, VA 22901
Eric F.
Job Details:
12/02/2022
"Confirmed cx complaint unit intermittently leaking from left side of door. Cx states leaking is intermittent. Sometimes will work fine, sometimes will leak. Found evidence of left side of door not always seating properly upon closure, allowing water to build up around left side mounting tab that runs down outside of cabinet. Adjusted door, sealed mounting tab holes with clear foodgrade silicone. Job was in a limited cell area, calling techline on monday to document findings.; schdld next appmnt for 12/12 MON !"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Virginia Beach, VA 23464
Zachery R.
Job Details:
12/02/2022
"replaced gearcase, washplate, motor, and clutch, calibrated and tested, unit working as designed. left old parts with cx."
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JB3]
Near Williamsburg, VA 23188
Lucas R.
Job Details:
12/02/2022
replaced panel
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Alexandria, VA 22314
Lloyd B.
Job Details:
12/02/2022
Cx complained the unit did not dry on sensor dry. Installed new control and cx will use and keep an eye out. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Norfolk, VA 23503
Carl A.
Job Details:
12/02/2022
"cx complaint of unit not working,checked unit to fidn the following error code f7E1,found unit not turning ,checked under side of unit to find cap haning and connector not fully seated reseated connector on cap tested and calibrated unit works as designed"