We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Ellicott City, MD 21042
Robert L.
Job Details:
12/02/2022
"cx complaint noise every house and buzzing, icecmaker cycling with no water, contractor found water off under sink once on was able to cycle icemaker and noises stopped, cx to record and further noise issue, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Williamsburg, VA 23185
Lucas R.
Job Details:
12/02/2022
upon arrival cx advised unit had been returned to Rent A Center
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Fredericksburg, VA 22401
Tanner B.
Job Details:
12/02/2022
"Installed new heater, tested unit. Job complete"
We serviced a
WHIRLPOOL WASHER
Model RTW4516FW2
Near Lancaster, PA 17601
Justin L.
Job Details:
12/02/2022
"CX complains unit was not activating cycles. During testing cold water had no flow from the valve, when removing the cold water inlet hose from valve silica gel was discovered clogging the valve. Was able to clean clogged valve and hose. Unit now checks good. No further work needed. Collected $120 for service call."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Bristow, VA 20136
Demonte S.
Job Details:
12/02/2022
Installed the Control Board. Tested the unit. Unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Washington, DC 20016
Samuel R.
Job Details:
12/02/2022
called office and cx could not cofirm where unit is.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKB0
Near Silver Spring, MD 20905
Israel R.
Job Details:
12/02/2022
"Service Pointer #: W11540964. S17304. F9E1 long drain, F10E2 Vent wax motor. Customer complaint unit is not finishing cycle. I ran test and found 2 error codes i ran the test and the unit completed cycle. I ran quick wash and the unit stopped when the washer was abut to drain for the last time before drying. Now i cant drain the control clicks but nothing. i quoted customer for 230 for replacin the drain pump and the heater is covered by the service pointer. I attempted to removed the unit but the unit is not coming out because the the wood floors are too hig to clear the unit feet. Customer is going to have someone to cut the floor or removed it so we can have enough space to get it out. The unit will need to bring the drain pump back and order the heater. Cx is calling back for return.; ordrng 1 W11537778 (Heater) and 1 look (look)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Louisa, VA 23093
Kyle A.
Job Details:
12/02/2022
Cx complaint of unit not washing. Did confirm water in drain pan. Removed water amd found unit gasket not seated and unit leaning forward. Raised front legs and reseated gasket and unit is now as designed.
We serviced a
WHIRLPOOL RANGE
Model KFGG500ESS3
Near Elkridge, MD 21075
Robert L.
Job Details:
12/02/2022
"installed center orifice holder per previous, tested all ops ok"
We serviced a
WHIRLPOOL RANGE
Model KSDG950ESS3
Near Arnold, MD 21012
Mitchell H.
Job Details:
12/02/2022
cx complaint unit made a popping sound during the fan being on. confirmed complaint every time i would try to turn fan on it would spark at the motor. unit needs new fan motor. ordering capacitor too just incase.; ordrng 1 W11209781 (capacitor) and 1 W10921431 (blower motor) and 1 LOOK (LOOK)
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Manheim, PA 17545
Justin L.
Job Details:
12/02/2022
cx complaint unit leaking and going off balance no matter what cycle. Was able to access unit and found f0e5 off balance f0e2 suds f5e2 lock failure. Ran test 12 and found unit banged around. Found the shocks failed. During fill found leaking from dispenser and bellow and during drain its struggling to drain due to impeller in pump is failing and hose has a pinholes causing leaks. While unit spins unit is giving err message as well. Unit is stacked and in a tight space so will need a 2nd technician to safely unstack dryer for repair. Ordering parts and once approved office will need to set return.; ordrng 1 W11524103 (dispenser) and 1 W11314648 (bellow) and 4 W11545322 (shock)s and 1 W11316671 (drain hose) and 1 W11458345 (drain pump) and 1 W11322883 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Windsor, NC 27983
Branden R.
Job Details:
12/02/2022
"cx complaint crack in the bottom of the refrigerator. checked unit and found hairline crack on liner inside fridge . allowing warm air into unit and cause moisture build up , ordering liner epoxy repair kit and whirlpool touch up paint for proper repair to be done .; ordrng 1 8201700 (Liner Epoxy Repair Kit) and 1 72017 (Whirlpool Appliance Touch Up Paint, White)"
We serviced a
UNKNOWN UNKNOWN
Model PART
Near Sterling, VA 20166
Christian C.
Job Details:
12/02/2022
Picked up part.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Lincoln, DE 19960
Frederick R.
Job Details:
12/02/2022
cx complaint is WM bouncing. Inspected tested and found the leveling legs were not proper. Repositioned legs all the way and adjusted accordingly. Tested unit with four wet towels and ran entire drain and spin cycle and the unit was no longer off balance or banging. WM working properly. Job is complete
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near York, PA 17408
Bernard M.
Job Details:
12/02/2022
Cx complaint unit makes noise while running. When arrived heard unit making loud metal vibrating noise. Accessed the compressor and found process stub vibrating against the cover. Placed mastic over pinched stub and placed cover back on and the unit no longer makes noise. Unit checks good
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chesapeake, VA 23325
Anthony D.
Job Details:
12/02/2022
"cx complaint of grinding noise checked unit to find no error codes ran test cycle heard grinding noise checked under unit to find small amount of oil coming from gearcase and also found cam gear wearing throwing plastic dust on components under unit ordering gearcase, clutch kit, belt and actuator to complete repair; ordrng 1 W11449840 (gearcase) and 1 W11481722 (actuator) and 1 W10721967 (clutch kit) and 1 W11239857 (belt)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Bridgeville, DE 19933
Frederick R.
Job Details:
12/02/2022
CX complaint is no ice. Replaced IM per prior diagnosis. Went to test and found dual valve stuck and not sending water to IM. Ordering dual valve and fill tube heater. Both parts in stock at Tribles. Spoke to CE. Rescheduled for Sunday 12/4; ordrng 1 W11482383 (dual valve) and 1 W11087201 (heater)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Gaithersburg, MD 20879
Julian H.
Job Details:
12/02/2022
CX complaint about unit wasnt amking ice & freezing items on top shelve checked temps on arrival FC 2 RC 32 checked unit for errors test 66 E0 test 56 E0 thermistors checking ok as well checked temp set found RC33* FC1* temp set too cold affecting items on top let CX know about this MUST ALLOW 48 HRS TO ADJUST TEMP
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near North Myrtle Beach, SC 29582
Jason T.
Job Details:
12/02/2022
"Installed parts to complete the repair, calibrated and tested unit...working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Palmyra, VA 22963
Kyle A.
Job Details:
12/02/2022
Cx was unavailable.; saved tckt
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Chesterfield, VA 23838
Chris B.
Job Details:
12/02/2022
cx comp unit will not go threw cycles insp unit conf cx comp found f8e1 logged found obstruction in valve replaced valve tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Winchester, VA 22602
Ricky E.
Job Details:
12/02/2022
"customer stated that the unit made a vibrating sound.. verified issue and fnd toe kick loose.. secured part, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAB12
Near York, PA 17408
Bernard M.
Job Details:
12/02/2022
Cx complaint unit makes noise. Ran test 4 and found compressor to be running and no noise being produced. Ran test 3 and found the evap fan hitting ice creating noise. The freezer door gasket wasn't sealing along the top creating ice to collect around the fan. Defrosted ice around fan then applied heat to gasket so it would seal. The door seals all the way around when closing. Unit checks good
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC2
Near Manassas, VA 20109
Demonte S.
Job Details:
12/02/2022
Installed the Hot Water Valve. Tested the unit. No Leaks. Unit is working as Designed.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Norfolk, VA 23513
Carl A.
Job Details:
12/02/2022
replaced all aprts tested and calibrated unit works as designed
We serviced a
WHIRLPOOL RANGE
Model WFG515SOES1
Near Potomac, MD 20854
Roberto I.
Job Details:
12/02/2022
"Cx complaint display not working.Power supply ok. Removed back cover, found heavy roaches infestation on control board and spark module. Also a large quantiy of oil was droped on and inside the unit, got all absorbed by the cavity insolation and the part cannot be replaced. Quoted repair $730.93 ($90 for 2nd appliance), with $125 labor for control board WPW10348656 and spart module W11162730 replacement. Cx declined, collected $90 (2nd appliance). If we have to go back and do the repair, the cx must to provide proof of extermination first.; ordrng 1 WPW10348656 (control board) and 1 W11162730 (spark module)"
We serviced a
JENN-AIR RANGE
Model JDRP648HL01
Near Moseley, VA 23120
Jerod R.
Job Details:
12/02/2022
"replaced all parts but the module, new module had connector half off it, also found small rear burner has cracked electrode ordered; ordrng 1 W11234290 (cntrl-elec) and 1 W11238756 (igntr-surf)"
We serviced a
WHIRLPOOL OVEN
Model KEBS277SSS04
Near McLean, VA 22102
Jason A.
Job Details:
12/02/2022
CX complaint DBL OVEN Refund for control Replaced UPR OVEN BAKE + Thermal fuse. Test both oven heats bake broil convect. Called office to go over payment costs charges > JJ
We serviced a
WHIRLPOOL DRYER
Model MEDB955FC1
Near Annapolis, MD 21403
Mitchell H.
Job Details:
12/02/2022
cx complaint unit is banging. replaced drum and tested. unit is now good to go. cx approves. job completed.
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Gaithersburg, MD 20878
Julian H.
Job Details:
12/02/2022
CX complaint about unit kept sparking when rf burner is on confirmed issue moisture /heat sensing related issue properly grounded and polarized on outlet 120vac reading from outlet issue with spark module switch and ignitor not detecting flame on need parts called TL after testing states to replace spark module ordering all other parts to fix it could be an opening on wiring internally that is causing issue SR#7735189804; ordrng 1 W10859820 (harns-wire) and 1 W10862325 (igntr-surf LF) and 1 W10862326 (igntr-surf LR) and 1 W10862323 (igntr-surf RF) and 1 W10862324 (igntr-surf RR) and 1 W10834700 (harns-wire)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DSS0
Near McLean, VA 22101
Jason A.
Job Details:
12/02/2022
CX complaint DW leaks. Found elbow at fill tube loose. Water drip as soon as I bumped. See SDpics. Tightened elbow & ran test wash 2X Racks are separating S22916 covered > JJ; ordrng 1 W11259785 (track L S22916) and 1 W11259786 (track R S22916)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Newark, DE 19713
Alexander W.
Job Details:
12/02/2022
Cx stated unit is making loud noises during cycle inspected tested and verified cx complaint found drive hub defective tried to remove wash plate wash plate seized would need to be cut out. Gave cx quote for wash plate and drive hub cx denied quote paid service call by check job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Shippensburg, PA 17257
Andrew S.
Job Details:
12/02/2022
Cx complaint is that the unit is not spinning. Upon arrival I found an F7E1 and an F2E1. I then ran the diag cycle and found that the unit is humming during agitate and spin but not moving. I looked under the unit and found that the capacitor had failed and was leaking. I was able to removed and replace the capacitor. I then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Williamsburg, VA 23185
Lucas R.
Job Details:
12/02/2022
"cx complaint rack falling when trying to use, checked unit found adjuster wheel seperated from adjuster, replaced adjuster, tested unit working as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Fulton, MD 20759
Eric W.
Job Details:
12/02/2022
cx complaint was leaking from top load washer afrer a few tried to recreated the complaint and seen it was a service pointer saying the tub ring was the issue so we orderd the partalso while trying to take off the top of the washer we scrached the washer ording new top; ordrng 1 W11094304 (tub ring) and 1 W11423774 (top) and 1 W11178258 (control) and 1 W11449841 (gear case)
We serviced a
KITCHENAID DISHWASHER
Model KDTE704DSS0
Near Alexandria, VA 22301
Lloyd B.
Job Details:
12/02/2022
Cx complained the unit did not finish a cycle. I left the vent fan unplugged and the cx has been using it succesfully. Installed new control and vent fan assy and ran through diagnostics. Job complete
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Moseley, VA 23120
Jerod R.
Job Details:
12/02/2022
replaced ordered parts an dtested unit is now fully functional
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Milford Mill, MD 21244
Justin S.
Job Details:
12/02/2022
cx says after she starts a cycle the unit waits for a few minutes then shows completed. no error codes in memory. ran the diagnostic cycle and the unit is filling draining agitating and spinning good. visual inspection looks good. reset power and calibrated but got a f7e1(tach). checked the tach sensor in sensor feedback and doesnt move. the unit needs parts. cx does not wish to proceed at this time and will call in if they want to continue; ordrng 1 W10913953 (actuator(49.40)) and 1 W11543997 (control(150.29))
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHT4
Near Ellicott City, MD 21042
Robert L.
Job Details:
12/02/2022
"installed new dispenser with bracket per previous, tested all ops ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHT4
Near Ellicott City, MD 21042
Robert L.
Job Details:
12/02/2022
"installed new dispenser with bracket per previous, tested all ops ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Herndon, VA 20170
Richard B.
Job Details:
12/02/2022
"CX complant. Dishwasher dosent clean very well , Inspected unit and unit would not go into diagnostics regardless of what three buttons used , Ordering console and control . Believe there is a syuck button on console. Machine goes into test wash fine Believe the CX selections are being canceled by keypad normal button . Ordering console and control , Install console first and test unit on normal cycle. Before installing control, RB; ordrng 1 W11416457 (console) and 1 W11410066 (control)"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Silver Spring, MD 20902
Israel R.
Job Details:
12/02/2022
Customermer complaint unit is not washing correctly and the unit is shaking a lot. I found the unit is not level. I level the unit and found the unit has a loose splutch. I reseated the splutch and the unit is back to normal operations.
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Crozier, VA 23039
Kyle A.
Job Details:
12/02/2022
Cx complaint of off balance loads. Did confirm and changed suspension and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Shippensburg, PA 17257
Andrew S.
Job Details:
12/02/2022
Cx complaint is that the icemaker isnt making ice consistently. Upon arrival I found that the FC temp at at 0 Deg. I ran the harvest test and found that the ice maker motor is loud and sticking at the twist position. I was able to replace the ice maker. The unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Woodbine, MD 21797
Marc M.
Job Details:
12/02/2022
orifice holder and orifice sent are clearly a natural gas fitting where as the fittings installed on the unit currently are the appropriate propane fittings. contacted techline to discuss what led to the decision to replace the orifice/orifice holder as unit appears to be operating as any normal unit would. contacted techline to send pics of flames sizes on both 'hi' and 'lo'. per bruce at techline unit is in fact opperating as designed and parts will not be needed. if cx has any further concerns with unit function she may contact WP cx service with file number.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Greencastle, PA 17225
Andrew S.
Job Details:
12/02/2022
Cx complaint is that the water drips after using the dispensor. Upon arrival I found that the water does drip within a few seconds after finishing dispensing. I was unable to see the unit drip other than immediately after dispensing. I found that the valve is shutting off and is not leaking after it closes. I found that the unit does not need and repairs at this time. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Vienna, VA 22180
Jason A.
Job Details:
12/02/2022
CX complaint FRIDGE not freezing in FC. Test 01 & 02 temps average 44F RC & 32F FC. Ran test 10 & 11 weak frost pattern. 2Count2Tech > JJ; ordrng 1 Look (look) and 1 2Count2Tech (2Count2Tech) and 1 W10913906 (coupler) and 1 W10143759 (drier UV)
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Vienna, VA 22182
Jason A.
Job Details:
12/02/2022
B.I. FRIDGE. Replaced all 12 LEDs W11632139 from van stock per TSP #: W11606409 Rev E / / / S84638. Test all leds are working > JJ; ordrng 4 W11632139 (LEDs JJ/ VS)s and 1 look (LOKO)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Alexandria, VA 22312
Lloyd B.
Job Details:
12/02/2022
Cx complained the unit leaked. Installed new tub and there is no damage for it to leak. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ0
Near Virginia Beach, VA 23464
Zachery R.
Job Details:
12/02/2022
"replaced switch, tested, unit working as designed."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Stafford, VA 22556
Carl R.
Job Details:
12/02/2022
"Cx complaint is, Dryer throwing breaker in box, had electrician come out and check everything looks good. From previous tech recommendations timer switch is needed. Removed lid and original timer switch. Installed new timer switch and tested unit for 20 min. Unit working properly."
We serviced a
WHIRLPOOL WASHER
Model wtw5000dw1
Near Dover, PA 17315
Bernard M.
Job Details:
12/02/2022
Cx complaint unit's leaking oil and making noise. Inspected underneath and found the gear case is leaking heavy oil. All components are covered. The belt is beginning to weard down along with the clutch. The teeth are worn down on clutch which causes the noise. Ordering parts and 2 call count for repair. Once approved contact cx to reschedule; ordrng 1 W11283592 (motor) and 1 W10721967 (clutch) and 1 WPW10006384 (belt) and 1 W11395618 (capacitor) and 1 WPW10427633 (shield) and 1 W10752283 (washplate) and 1 W10752187 (screw)
We serviced a
WHIRLPOOL WASHER
Model PAVT910AWW
Near Charlottesville, VA 22903
Eric F.
Job Details:
12/02/2022
Cx rescheduled with office.; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Annapolis, MD 21401
Mitchell H.
Job Details:
12/02/2022
cx complaint unit freezing and then spoiling food because temps are so inconsistent. replaced all 3 controls. set to rec temps. unit should be good to go. infomred cx to monitor it over the next few weeks and let us know if issue is still there or not.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Mount Airy, MD 21771
Marc M.
Job Details:
12/02/2022
cx complaint unit not dispensing water. inspected unit and found that there is a crack in the dual valve where the valv ehas split entirley and will not draw water or sustain pressure. replaced valve with pre id parts. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Mount Airy, MD 21771
Marc M.
Job Details:
12/02/2022
cx complaint unit not dispensing water. inspected unit and found that there is a crack in the dual valve where the valv ehas split entirley and will not draw water or sustain pressure. replaced valve with pre id parts. unit now checks good.
We serviced a
WHIRLPOOL OVEN
Model WFG550S0HZ2
Near Rockville, MD 20852
Roberto I.
Job Details:
12/02/2022
Cx cancelled at the door
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM00
Near Sykesville, MD 21784
Marc M.
Job Details:
12/02/2022
"cx complaint control not operating correctly still. cx states unit will still make beeping noise at seemingly random times after control replacement. at first went to enter diag,at which point found that the control was not seated in the housing which was causing the 'temp setting' button to be permanantly depressed, so when the cx would close the door the switch would active service diagnostic cycle. correctly installed existing control and tested unit. unit now checks good."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near York, PA 17408
Bernard M.
Job Details:
12/02/2022
"Replaced lid latch,capacitor and control, ran auto test and unit completed test without issues or noise. Unit runs as designed"
We serviced a
WHIRLPOOL HOOD
Model KVWB606DSS3
Near Glen Allen, VA 23059
Kyle A.
Job Details:
12/02/2022
Cx complaint of buttont not working. Did confirm and adjusted warped mount. Unit now operates as designed.; ordrng 1 WPW10716813 (Control)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Herndon, VA 20171
Richard B.
Job Details:
12/02/2022
"CX complant. Washer making a noise when off. Inspected unit and found no error codes , Found unit fills , drains , agitates , spins fine. During testing apt upstairs ran the drain on there machine and CX stated thats the sound. Sound is coming from drain pipe in wall. Machine working as designed, Job completed, RB"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Reading, PA 19609
Justin L.
Job Details:
12/02/2022
Cx complaint rack hanging. Was able to access unit and found failed adjuster and pivot clip. Attempted to replace adjuster and found part defective. Reordering and setting return for Thur 12/8/22; ordrng 1 W10712395 (adjuster) and 1 WPW10082853 (pivot clip)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HV5
Near Accokeek, MD 20607
Robert A.
Job Details:
12/02/2022
Cx complaint that the unit is not turning off when use the potato heating setting. I inspected the unit to confirm the complaint. When there is a timer the unit turns off fine. The issue is when the unit is 'sensing' food to determine the time it does not show a set time. It just continues to run until it is manually stopped. I entered test mode but the unit did not advance to allow me test the components or see error codes. I ran multiple timed cycles and it stopped when the time expired. The unit has a sensing issue. The unit will need a new humidity sensor and control board to resolve the issue. I'm ordering the parts for the return visit. I called WP safety to document the issue 7735022718.; ordrng 1 W11590866 (humidity sensor 34.83)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Chesterfield, VA 23838
Chris B.
Job Details:
12/02/2022
replaced tub tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Manakin-Sabot, VA 23103
Kyle A.
Job Details:
12/02/2022
Cx complaint of led being out. Did confirm and replaced freezer led and unit is now as designed.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Carlisle, PA 17013
Fred G.
Job Details:
12/02/2022
i was able to access unit and replace the FC door and nameplate as per previous visit. heated door gasket to form to body of unit. unit now checks good.
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290REY
Near New Market, MD 21774
Marc M.
Job Details:
12/02/2022
installed compressor and filter drier and pulled unit into 30 inch vacuum. unit held vacuum with no leaks. charged unit with 5.00oz of 134a and tested. unit developed full frost pattern on evap and now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Bunker Hill, WV 25413
Ken M.
Job Details:
12/02/2022
Ice maker and valve replaced. Unit leveled. Unit tested and is working properly. Old parts left with customer.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Vienna, VA 22181
Jason A.
Job Details:
12/02/2022
"CX complaint FRIDGE not made ice. Test 47 icemaker harnvest. Test 44 can hear valve but no water to icemaker. Found black line has a cut. Water drips to evaporate pan. See Sdpics. Repaired leak with coupler & test 44 water fills to icemaker > JJ; ordrng 1 WP2300868 (Coupler, JJ/ VS) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near ,
Jason T.
Job Details:
12/02/2022
"Cx complaint, ice freezes together in the bucket, not dispaensing the cubed-crushed ice, also the cabinet is offset. Found ice door not closing properly allowing warm air to migrate and freeze the cubes, also the leveler needs replaced, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 WPW10577864 (door-ice) and 2 WPW10141622 (leveling leg)s"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM04
Near Arlington, VA 22207
David J.
Job Details:
12/02/2022
"Customer initial complaint was that the temperatures were erratic. After previous text visit he had ordered parts for a return since the last tech had been here. The unit has been working perfect. Check temperatures and have the exact temps that were set on control 38° in the refrigerator and 0° in the freezer, inspected fc and found no frost or ice build up on rails after new silicone was added. Door opened and closed properly. speaking with customer since the unit is working properly, she would not like to change any parts at this time. If anything were to happen in the future, they will give us a call. Unit is working as designed job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Leesburg, VA 20175
Ezra M.
Job Details:
12/02/2022
"noise concerns, doors uneven, unit not leveled, first noise caused by condenser rubbing cardboard sheet under condenser, second noise is compressor and is normal. leveled unit, adjusted doors."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mount Airy, MD 21771
Ricardo S.
Job Details:
12/02/2022
"Cx complains about a water leak, inspected unit the valve is leaking, waater lines cks ok, replaced valve assy.. unit tested several times and wahser machine workng ok"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Bowie, MD 20716
Shawn D.
Job Details:
12/02/2022
cx complaint unit was showing f2e1 error code called whirlpool and wa told unplug and when they plug it back in they said it sparks at the outlet. inspected unit and plugged it in and it does spark this is normal. checked for errors and had none. ran test 51 and got stuck at step 18 checked gearcase and is leaking oil. unit has a bad gearcase slider clutch and washplate. called safety spoke with dana sr#7735149995 documented issue and eft cx with quote; ordrng 1 W11393685 (gearcase 263.77) and 1 W10734521 (slider 18.64) and 1 W10754448 (clutch 85.97) and 1 W10775188 (washplate 94.74)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Bowie, MD 20716
Shawn D.
Job Details:
12/02/2022
cx complaint fridge door making a noise when opeing. inspected unit and conifmred noise when opening. checked door to find the bottom of it where hinge goes into cracked allowing it to wiggle. ordering new fridge door for return; ordrng 1 LW10916047 (door stianles) and 1 look (look)
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Charlottesville, VA 22911
Eric F.
Job Details:
12/02/2022
"Confirmed cx complaint unit not advancing cycles. Found motor stator assembley loose, assembley not engaging with gearcase properly, slipping gear in high spin mode. Tightened assembley, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Dover, DE 19901
Andrew W.
Job Details:
12/02/2022
"Per prior tech's diag, replaced catch. door hinges were bent some, also adjusted them so the door stayed shut. unit is now working as designed. job complete. called office and spoke the Ethan to verify cx was all paid up in full."
We serviced a
KITCHENAID OVEN
Model KOCE500ESS05
Near Laurel, MD 20723
Eric W.
Job Details:
12/02/2022
installd new harness and tested unit unit is now heating propery
We serviced a
MAYTAG DBL WALL OVEN
Model MEW9630DS01
Near Upper Marlboro, MD 20774
Shawn D.
Job Details:
12/02/2022
cx compalint unit is giving off gas smell. inspected unit and this is a double wall oven no gas. infomred cx there will be a burning smell when using self clean and now understands the smell she was smelling was not gas. cx started a self clean before i left. unit is good
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWMS4
Near Biglerville, PA 17307
Andrew S.
Job Details:
12/02/2022
Per previous diag I was able to access and replace the damper door. I then repowered the unit and found that the damper is functioning as intended. Job complete I collected the labor charge .
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ00
Near Arlington, VA 22203
David J.
Job Details:
12/02/2022
Cx complaint unit not making ice. Found filter to be jammed into filter head causing no water to pass through and be dispensed. Removed filter and now water comes out at proper pressure. Other complaint was ice maker does not produce ice. Inspected and found arm had popped out in the off position. Re installed arm and turned ice maker on. Unit needs a filter head and filter. Possible ice maker but told Cx to let us know in 24 hours. Quoted Cx for filter head and filter repair. Cx paid 120.00 for service call ; ordrng 1 W10844267 (Filter head) and 1 EDR1RXD1 (Water filter)
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Richmond, VA 23235
Jonathon C.
Job Details:
12/02/2022
"cx complaint, unit wobbling. installed parts per prior diag. tested unit, unit working as designed. job is complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE704DPA0
Near Frederick, MD 21701
Ricardo S.
Job Details:
12/02/2022
Replaced parts. i ran diagnostic test mode and dispenser working ok
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22ECWH00
Near Chevy Chase, MD 20815
Samuel R.
Job Details:
12/02/2022
cx complaint unit doesw not dispense water.inspected unit and could confirm cx complaint.unit will also need door gaskets as they are moldy and torn.cx advised they wiull need to find water shut off as husband is not home.will do full repair on return visit.advised cx will need water shut off.cx owes labor W10443315 3 tribles W10830287 1 tribles; ordrng 2 W10830287 (gasket)s and 1 W10443315 (freezer door gasket)
We serviced a
WHIRLPOOL WASHER
Model wtw5000dw1
Near Dover, PA 17315
Bernard M.
Job Details:
12/02/2022
Cx complaint unit's leaking oil and making noise. Inspected underneath and found the gear case is leaking heavy oil. All components are covered. The belt is beginning to weard down along with the clutch. The teeth are worn down on clutch which causes the noise. Ordering parts and 2 call count for repair. Once approved contact cx to reschedule; ordrng 1 W11283592 (motor) and 1 W10721967 (clutch) and 1 WPW10006384 (belt) and 1 W11395618 (capacitor) and 1 WPW10427633 (shield) and 1 W10752283 (washplate) and 1 W10752187 (screw)
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Stafford, VA 22554
Carl R.
Job Details:
12/02/2022
"Cx complaint is, Washer is making really loud sounds when changing wash modes-jamming noise sounds like a grinding. Talked with cx and cx has recording of the sound. Looked underneath and removed the cover to splutch. Removed fastener and belt and splutch, seen plastic dust. Replaced splutch and installed other parts. Tested unit, no more grinding. Unit working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Rockville, MD 20850
Julian H.
Job Details:
12/02/2022
CX complaint about freezing temps on RC inspected temps & found FC -5 RC 27 checked resistance on thermistor 7500oh issue with control board & thermistor replaced parts from preid MUST ALLOWED 48 HRS FOR UNIT TO RECALIBRATE
We serviced a
WHIRLPOOL WASHER
Model MVWB880BW0
Near Goldsboro, PA 17319
Bernard M.
Job Details:
12/02/2022
Cx complaint the unit's lid won't lock to start cycle. Entered into diag and found error code F82 lid lock fault. Ran test cycle and unit completed cycle without issues. Gave cx quote for full repair and they'll be purchasing new unit.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Midlothian, VA 23112
Jerod R.
Job Details:
12/02/2022
tested unit found unit had suspension out of mount remounted and tested unit is now fully functional
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Halethorpe, MD 21227
Alexander D.
Job Details:
12/02/2022
cx complaint water dripping out of dispenser and ice falling out of chute onto floor. inspected unit and verified complaint. can see streak running down front of door. cx said he usually checks ice chute after hes done dispensing ice and its empty but ice falls out later. found hairline crack in door waterline and ice door not sealing. ordering fz door and ice container. need 2 tech to hold door up while feeding waterline and harness thru hinge. advised cx door will be shipped directly to his house and to call office to schedule return visit after inspecting for damages. cx understands.; ordrng 1 LW10918659 (fz door) and 1 WPW10558424 (ice container) and 1 LOOK (LOOK)
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Riva, MD 21140
Mitchell H.
Job Details:
12/02/2022
cx complaint unit is not draining well. inspected and confirmed. no clogs but drain line is not ran properly. drain pump is weak also. drain pump i had with me today had a small crack on the plastic and did not want to risk it leaking so re ordering new pump and when we come back we should re rouote the drain through the bottom of cabinet instead of the top. snapped pic of POP still in warranty by 1 day; ordrng 1 W11412291 (drain pump.)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Brambleton, VA 20148
Ezra M.
Job Details:
12/02/2022
"installed new sump w/ motor, tested unit, working properly"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Williamsburg, VA 23185
Lucas R.
Job Details:
12/02/2022
"cx complaint unit not heating, checked unit found open element, verified 240vac to element, replaced element, tested unit working as designed"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW4
Near Monkton, MD 21111
Brian R.
Job Details:
12/02/2022
cx had 1 load done and on 2nd load running when i got here and unit was leaking. puylled unit and removed back as thats where water was coming from and water coming out hole on center left of unit through a drain hole. called tech line and spoke to Travis and SR#7734819589 found unit switched to new drum and changed ait port and this drum did not come with hose. advised to order hose and install hose and sit again with unit and run a entire cycle. advised cx we will try to over night or expidite part if we can. we went off pointer W11495084. office to schedule. cx also wanted to leave back panel off to dry and put a towel down so she can finish load in there. advised unit wont be secure and will wabble. put unit back per there request.; ordrng 1 W11495084 (Hose)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Hanover, VA 23069
Thomas B.
Job Details:
12/02/2022
Cx complaint unit is not working properly inspected unit removed and replaced the sump motor assy tested unit will need control board to complete repair ordering the control board assy; ordrng 1 W11225084 (cntrl-elec)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Myrtle Beach, SC
Jason T.
Job Details:
12/02/2022
"Tech called and spoke with tech line in reference to the unit, was advised the unit will disable the broil cycle when the door is left open to cook, this is a Safety design per tech line, spoke with Chris to document. Also called and spoke with the cx to advise that the broil is working as designed when the door is closed, when left open the flame will shut off, cx agreed."
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Silver Spring, MD 20906
Israel R.
Job Details:
12/02/2022
Customer complaint unti was not starting. I tested the unit and the unit has not error codes and completed the cycle. Tested more and the unit is starting the cycle i cant find any issue. And the is working everytime. Could not replicate the issue. She will call back if the problem keeps happening.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, VA 23464
Zachery R.
Job Details:
12/02/2022
"replaced thermistors, verified unit is forming frost pattern, advised cx to monitor unit."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM2
Near Stafford, VA 22554
Carl R.
Job Details:
12/02/2022
"Cx complaint is, AIG DW rack rollers broke off. Inspected unit and seen wheel no longer intact. Pulled unit from rails and removed original adjuster and installed new updated adjuster. Unit working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHT4
Near Ellicott City, MD 21042
Robert L.
Job Details:
12/02/2022
"installed new dispenser with bracket per previous, tested all ops ok"