We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Manchester, MD 21102
Brian R.
Job Details: 12/02/2022
"cx complaint is with units running and said unit just wont wash or wash like it should. found the same code twice of F7E1 tach missing or wrong signal. . tried to run DLMS cycle and nothing. motor hums and vibrates and then unit shuts down and flashes code F7E1. unit will need motoe repled. updated actuator and it came out as well. will order parts needed. as soon as parts are in office will schedule.; ordrng 1 W11395618 (Capacitor) and 1 W11283592 (Motor), used 1 W11481722 (Actuator) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Vienna, VA 22182
Jason A.
Job Details: 12/02/2022
B.I. FRIDGE. Replaced all 12 LEDs W11632139 from van stock per TSP #: W11606409 Rev E / / / S84638. Test all leds are working > JJ; ordrng 4 W11632139 (LEDs JJ/ VS)s and 1 look (LOKO)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Sykesville, MD 21784
Marc M.
Job Details: 12/02/2022
installed compressor and drier and pulled unit into 30 inch vacuum and held. unit held vacuum. was able to charge with r600a and test. evap developed full frost pattern and now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Sykesville, MD 21784
Marc M.
Job Details: 12/02/2022
installed compressor and drier and pulled unit into 30 inch vacuum and held. unit held vacuum. was able to charge with r600a and test. evap developed full frost pattern and now checks good.
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Centreville, VA 20120
Christian C.
Job Details: 12/02/2022
"Cx complaint metal piece sticking out of door and front right burner is not lighting. Inspected unit found thermal event caused side of glass to crack and side of door falling apart. Front right burner taking a while to ignite. Installed door panel, nameplate and burner head."
We serviced a
WHIRLPOOL DISHWASHER
Model GU2700XTSB1
Near Chesapeake, VA 23323
Zachery R.
Job Details: 12/02/2022
"cx complaint unit nonresponsive, checked unit, unit displaying d3, cleared codes, ran auto cycle, then ran normal hi temp cycle, unit working as designed. cx paid $120 service call. advised ticket is open for 30 days."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Mechanicsville, MD 20659
Shane B.
Job Details: 12/02/2022
"cx complaint is the unit not making ice or dispensing water. cx said ice production slowed down then stopped and water slowed to trickle then stopped at the same time. cx tried changing water filter but its stuck in the housing. checked temps when i arrived. RC is 31, FC is -4. i removed filter and installed bypass. water flows properly with bypass in place. tested IM and it cycled and filled. cx asked that i leave bypass in place because her tap water is very clean. unit is working as designed. ordering new bypass for van stock.; ordrng 1 W11395888 (bypass VS), used 1 W11395888 (bypass) from stock"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Moseley, VA 23120
Jerod R.
Job Details: 12/02/2022
replaced ordered parts an dtested unit is now fully functional
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Reading, PA 19608
Justin L.
Job Details: 12/02/2022
Was able to replace parts per previous visit. Unit now checks good. No further work needed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704KPS1
Near York, PA 17404
Bernard M.
Job Details: 12/02/2022
"Cx complaint the unit leaks. When arrived ran unit on normal cycle, after unit filled found water dripping from the tub and it would run down to the seal of sump assembly and continue to drip steadily. Contacted TL to report findings and suggests replacing tub. Ordering tub assembly and to be shipped to cx address. Once part arrives, cx will inspect and contact office to set up return.SR#7735185177; ordrng 1 W11409866 (tub assembly)"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Dayton, MD 21036
Eric W.
Job Details: 12/02/2022
"cx complaint is jennair built-in microwave - door does not shut well. it is not a smooth close, and light not cuttin on confrim lights wasnt cutting on went in diag mode and tested the lights and the door switch the MW light didnt cut on at all and the door switch opened and closed inconsentley ordering parts; ordrng 1 WPW10490593 (housng-lmp) and 1 W10886919 (lmp-basles) and 1 W11033422 (interlock) and 1 W11325784 (AM) and 1 W11238401 (transformr)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Annapolis, MD 21403
Andrew H.
Job Details: 12/02/2022
"Cx complaint unit is not cooling. Replaced 3 way valve, control board, evaporator, evap drain pan, evap cover, evap housing, drier, and compressor. Pulled unit to a 30 in vacuum, filled with 6 ounces of r134a. Unit is now working properly.; ordrng 1 W11435997 (Hosuing O/F)"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Warrenton, VA 20187
Daniel J.
Job Details: 12/02/2022
washer unable to start a cycle wont power on was able to enter diag cycle foud f6 e2 error ui acu communicatrion error and alo f2e1 error for stuck button removed panel found corrsion on back of ui sugguesting console be replaced replaced unit powers on and starts cycle but damage to front panel cracked near deep fill reordering console; ordrng 1 w11135391 (console (reorder damaged part))
We serviced a
WHIRLPOOL WASHER
Model wtw5000dw2
Near ,
Michael E.
Job Details: 12/02/2022
"CX complaint: shaking and not completing cycle. Tested and verified complaint. The suspension rods were wore out so i replaced them. I found the problem is coming from gearcase connection to basket. Ordering gearcase, hub and washplate. Scheduled return visit for 12/9 PM . CX gets home at 4pm.; ordrng 1 W10528947 (drive hub kit) and 1 W10752283 (washplate) and 1 W11454734 (gearcase)"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Quinton, VA 23141
Jonathon C.
Job Details: 12/02/2022
"cx complaint, not heating. found element OL, quoted cx for job with TCO. cx declined tco, only wanted element. quoted job without TCO at 310.83 cx accepted, replaced parts. tested unit, unit working as designed. job is complete. element blew due to poor airflow from clogged vent. reccomended cx have vent cleaned."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Quinton, VA 23141
Jonathon C.
Job Details: 12/02/2022
"cx complaint, not heating. found element OL, quoted cx for job with TCO. cx declined tco, only wanted element. quoted job without TCO at 310.83 cx accepted, replaced parts. tested unit, unit working as designed. job is complete. element blew due to poor airflow from clogged vent. reccomended cx have vent cleaned."
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Haymarket, VA 20169
Demonte S.
Job Details: 12/02/2022
Inspected the unit. Found that the cx is saying that the Cooktop had split. Checked the Cooktop. Single line split. This is a sign of a Heat crack. Installed new Cooktop. Tested the unit. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Nellysford, VA 22958
Danny R.
Job Details: 12/02/2022
unit will need sump assy and soap dispencer cx will replace unit
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HV07
Near Bel Air, MD 21015
Neil H.
Job Details: 12/02/2022
REMOVED THE SCREW PART OF THE BULB.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Chester, VA 23831
Chris B.
Job Details: 12/02/2022
cx comp unit will not cool in fc also cx stated that i have to deam unit non repairable cx stated whirlpool said this did call techline spoke with robert found amp draw at compressor to .58 sr#7735182604 found unit has sealed system leak ordering compressor evap and drier unit is r134a; ordrng 1 W10780378 (comp) and 1 WPW10239732 (evap) and 1 WPW10143759 (drier)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chesapeake, VA 23325
Anthony D.
Job Details: 12/02/2022
"cx complaint of grinding noise checked unit to find no error codes ran test cycle heard grinding noise checked under unit to find small amount of oil coming from gearcase and also found cam gear wearing throwing plastic dust on components under unit ordering gearcase, clutch kit, belt and actuator to complete repair; ordrng 1 W11449840 (gearcase) and 1 W11481722 (actuator) and 1 W10721967 (clutch kit) and 1 W11239857 (belt)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Stafford, VA 22556
Carl R.
Job Details: 12/02/2022
"Cx complaint is, Dryer throwing breaker in box, had electrician come out and check everything looks good. From previous tech recommendations timer switch is needed. Removed lid and original timer switch. Installed new timer switch and tested unit for 20 min. Unit working properly."
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ2
Near Lewes, DE 19958
Michael E.
Job Details: 12/02/2022
"CX complaint: bake and broil are not lighting. Tested and verified complaint. I found neither bake nor broil are not sparking. Replaced spark module, tested unit and it is now working properly. Job is complete"
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Yorktown, VA 23692
Lucas R.
Job Details: 12/02/2022
"upon arrival spoke with cx advised was 10 min away, waited, upon arrival cx had to pick up daughter, pre id'ing stator for return visit as well if available, advised cx to contact office as earlier appt. may be available.; ordrng 1 W11354541 (stator)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Virginia Beach, VA 23453
Anthony D.
Job Details: 12/02/2022
replaced all parts calibrated tested unit is working as designed
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Norfolk, VA 23513
Carl A.
Job Details: 12/02/2022
cx cancelled at door
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Norfolk, VA 23513
Carl A.
Job Details: 12/02/2022
cx cancelled at door
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Fort Washington, MD 20744
Robert A.
Job Details: 12/02/2022
Cx complaint that the unit is not turning on. I inspected the unit to confirm the complaint. The control panel is not responding at all. I checked power to the control and it's getting 122v but the connector was not secure. I secured the connector and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Moyock, NC 27958
Branden R.
Job Details: 12/02/2022
"cx complaint leaking - top load washer checked unit and found no error codes stored to unit , tested unit and found vary hit water pressure to unit causing fabric softner to over fill , adjusted water and tested unit is now running as designed with no leaks ."
We serviced a
WHIRLPOOL RANGE
Model WFG515SOES1
Near Potomac, MD 20854
Roberto I.
Job Details: 12/02/2022
"Cx complaint display not working.Power supply ok. Removed back cover, found heavy roaches infestation on control board and spark module. Also a large quantiy of oil was droped on and inside the unit, got all absorbed by the cavity insolation and the part cannot be replaced. Quoted repair $730.93 ($90 for 2nd appliance), with $125 labor for control board WPW10348656 and spart module W11162730 replacement. Cx declined, collected $90 (2nd appliance). If we have to go back and do the repair, the cx must to provide proof of extermination first.; ordrng 1 WPW10348656 (control board) and 1 W11162730 (spark module)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 12/02/2022
"Cx complains about a water leak, inspected unit the valve is leaking, waater lines cks ok, replaced valve assy.. unit tested several times and wahser machine workng ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Selbyville, DE 19975
Michael E.
Job Details: 12/02/2022
Replaced UI as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Pasadena, MD 21122
Alexander D.
Job Details: 12/02/2022
"upon arrival noticed pantry ui not working. replaced main control, ui, fz fan with harness, fan blade and dual valve. both evaps had a good even frost pattern, no overfrosting at all so 3way valve should be working. tested unit, pantry ui still not working. no corrosion on pantry ui harness or harness going into door. ordering pantry ui.; ordrng 1 WPW10769076 (pantry ui) and 1 LOOK (LOOK)"
We serviced a
MAYTAG REFRIGERATOR
Model MFT2574DEM01
Near Frederick, MD 21702
Ricardo S.
Job Details: 12/02/2022
"the client has the fridge unplug, so i reset the power, compressor sound normal and frost pattern is good, but the client inform me that she found frost build up on the freezer wall, that means the defrost is not working. order evaporator freezer assy; ordrng 1 WPW10514110 (motor evaporator)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Harrisburg, PA 17110
Fred G.
Job Details: 12/02/2022
i was able to access unit and replace the console as per previous visit. when removing the front penal i found moisture on door once console was removed. i also found vent fan gasket was not installed currectly from factory. I was able to fix gasket and reinstalled front panel. tested unit and found unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Brandywine, MD 20613
Robert A.
Job Details: 12/02/2022
Cx complaint that the unit is not dispensing ice. I inspected the unit and confirmed the complaint. The augor motor does not respond when I press the paddle. I checked the augor motor and the connector was not secure to the aufor motor. I secured the connector and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Baltimore, MD 21224
Alexander D.
Job Details: 12/02/2022
"upon arrival cx said after he defrosted unit, it did make a couple batches of ice but stopped again because overfrosting came back. tech sheet has a note saying twist tray icemaker thermistor will test open in diagnostics. pressed icemaker test button and it harvested and filled fine, icemaker not needed. tested heater and it is heating, brown wire is secure. put a piece of tape around brown wire connector to make sure it doesnt unplug again. found defrost thermistor only reading 3.4k while encased in frost. cleared all frost with steamer and replaced defrost thermistor from v/s. advised cx monitor and call back if overfrosting comes back or if it stops making ice again.; ordrng 1 WPW10384183 (thermistor(AD v/s)), used 1 WPW10384183 (thermistor(AD v/s)) from stock"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Wilmington, DE 19805
Alexander W.
Job Details: 12/02/2022
Cx stated unit not drying clothes inspected tested and verified cx complaint found nothing wrong with dryer washer not spinning clothes out properly.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Wilmington, DE 19805
Alexander W.
Job Details: 12/02/2022
Cx stated unit not drying clothes inspected tested and verified cx complaint found nothing wrong with dryer washer not spinning clothes out properly.
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ11
Near Ocean View, DE 19970
Michael E.
Job Details: 12/02/2022
"CX complaint: ice stops from fusing together. Tested but was unsuccessful in duplicating the effect. IB at 7 degrees, FC at 1.7 and RC at 40 degrees. This is the same problem this unit has had all along but the problem is intermitant. I think could be the damper failing, or scroll fan failing or possibly control problem. Quoted CX price to replace damper, scroll fan, wheel and control. I recommended CX to contact WP and request a concession since this has been same problem all along. Parts needed would be damper WPW10196393, scroll fan W10309863, wheel WPW10123444K and control W11399844. I advised CX to contact WP and request a concession since this has been the same problem since the beginning. Job is complete pending CX contacting WP"
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ04
Near Hagerstown, MD 21740
Ken M.
Job Details: 12/02/2022
Door and fitting replaced. Ice maker tested and is running and filling properly. Old door left with customer.
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM04
Near Richmond, VA 23233
Thomas B.
Job Details: 12/02/2022
Removed and replaced compressor and drier filled with 4.8oz tested unit started cooling is proceeded to cool for 20 mins after unit now functions normally
We serviced a
JENN-AIR RANGE
Model JGS1450FS0
Near Chevy Chase, MD 20815
Samuel R.
Job Details: 12/02/2022
cx complaint burning smell.inspected unti and found no signs of thermal events.tested unit and found unit to be caked in grease casuing a burning smell.als found door gasket not to seal properly and causing vent trim coating to melt.cx will call jen air to try get parts covered.gave cx a qoute.after explaing to safety they will cover repair pand parts j154jj1wpl1.3 pl #7735050558 WPW10162385 7 tribles W11025120 4 tribles; ordrng 1 WPW10162385 (gasket) and 1 W11025120 (trim)
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Vienna, VA 22180
Jason A.
Job Details: 12/02/2022
CX complaint FRIDGE not freezing in FC. Test 01 & 02 temps average 44F RC & 32F FC. Ran test 10 & 11 weak frost pattern. 2Count2Tech > JJ; ordrng 1 Look (look) and 1 2Count2Tech (2Count2Tech) and 1 W10913906 (coupler) and 1 W10143759 (drier UV)
We serviced a
KITCHENAID DISHWASHER
Model KDTE704DPA0
Near Frederick, MD 21701
Ricardo S.
Job Details: 12/02/2022
Replaced parts. i ran diagnostic test mode and dispenser working ok
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Fulton, MD 20759
Eric W.
Job Details: 12/02/2022
installed parts and tested unit door now cloosing proeprly
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Manchester, MD 21102
Brian R.
Job Details: 12/02/2022
cx complaint is unit is tearing her things up and pulling strings out of things and never enough water goes into unit. she said she always uses deep wash. found codes F2E1 UI Stuck Button F0E5 Off Ballance Load F0E7 Load detected during clean cycle.ran a DLMS cycle and then auto test on unit. unit had trouble with code. was able to run things and then we started a quick wash with deep fill to test water in. unit did not fill over wash plate. drum felt smooth and wash plate flush. will order parts for unit asa well as updated parts. office will schedule. ; ordrng 1 W11419171 (Control) and 1 W11596129 (UI Panel) and 1 W10902814 (Washplate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Winchester, VA 22602
Ricky E.
Job Details: 12/02/2022
tech line chris.. SR#7735189810.. per tech line the units inverter seems to be shorting and blowing the gfi... need part; ordrng 1 w11320585 (inverter)
We serviced a
KITCHENAID OVEN
Model KERS306BSS0
Near Milford Mill, MD 21244
Justin S.
Job Details: 12/02/2022
cx says the burners are working but the display doesnt. found 120/240/120vac to the terminal block without any damaged wires. the control is getting 120vac. when power was reset the display came back. the unit is now preheating with bake. the unit is now good
We serviced a
KITCHENAID OVEN
Model KERS306BSS0
Near Milford Mill, MD 21244
Justin S.
Job Details: 12/02/2022
cx says the burners are working but the display doesnt. found 120/240/120vac to the terminal block without any damaged wires. the control is getting 120vac. when power was reset the display came back. the unit is now preheating with bake. the unit is now good
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO36FMX02
Near Washington, DC 20016
Emmanuel R.
Job Details: 12/02/2022
"Cs unit is not cooling in the Rc, confirmed complaint. I fpound the control board to be at fault. Unit is shuting down and powering back up and the control beeps everytime it flashes. Ruled out evap fan isnt shorting out and causing the issue. Advised customer the control for this unit is no longer availible. Collected for service call."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Stafford, VA 22554
Tanner B.
Job Details: 12/02/2022
"installed new control, tested unit .. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Vienna, VA 22181
Jason A.
Job Details: 12/02/2022
"CX complaint FRIDGE not made ice. Test 47 icemaker harnvest. Test 44 can hear valve but no water to icemaker. Found black line has a cut. Water drips to evaporate pan. See Sdpics. Repaired leak with coupler & test 44 water fills to icemaker > JJ; ordrng 1 WP2300868 (Coupler, JJ/ VS) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Thurmont, MD 21788
Ricardo S.
Job Details: 12/02/2022
"Unit still not making ice, inspected unit, the ice maker runs but not filling with water.. the wire connection on dual valve was not making a good contact and that's why the ice maker was not filling with water.. unti is working now"
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Selbyville, DE 19975
Michael E.
Job Details: 12/02/2022
"CX complaint: banging sound. Tested and verified complaint. I found the drain and water lines were tapping trhe wall behind unit. I secured the lines, tested unit and it is now working prioperly. Job is complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Herndon, VA 20170
Richard B.
Job Details: 12/02/2022
"CX complant. Dishwasher dosent clean very well , Inspected unit and unit would not go into diagnostics regardless of what three buttons used , Ordering console and control . Believe there is a syuck button on console. Machine goes into test wash fine Believe the CX selections are being canceled by keypad normal button . Ordering console and control , Install console first and test unit on normal cycle. Before installing control, RB; ordrng 1 W11416457 (console) and 1 W11410066 (control)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Palmyra, PA 17078
Justin L.
Job Details: 12/02/2022
Cx complaint unit not starting cycle. Was able to access unit. Unit lid lock would click but not lock upon inspection of the lid lock it was discovered the lid lock failed. Oredered new lid lock for return visit on Fri 12/9/22; ordrng 1 W11513248 (Lid lock)
We serviced a
WHIRLPOOL WASHER
Model wtw5000dw2
Near ,
Michael E.
Job Details: 12/02/2022
"CX complaint: shaking and not completing cycle. Tested and verified complaint. The suspension rods were wore out so i replaced them. I found the problem is coming from gearcase connection to basket. Ordering gearcase, hub and washplate. Scheduled return visit for 12/9 PM . CX gets home at 4pm.; ordrng 1 W10528947 (drive hub kit) and 1 W10752283 (washplate) and 1 W11454734 (gearcase)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Chesapeake, VA 23320
Austin D.
Job Details: 12/02/2022
cx complaint the unit is leaking at the bottom. checked the unit and found that the ice maker warter line was leaking at the conection at the bottom. reseated the water line and tested. unit is no longer leaking.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near King William, VA 23086
Jonathon C.
Job Details: 12/02/2022
"cx complaint, squeaking during operation. replaced belt with tighter belt. after repair tested unit with a heavy blanket in it, cx said it sounded better. job is complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near King William, VA 23086
Jonathon C.
Job Details: 12/02/2022
"cx complaint, squeaking during operation. replaced belt with tighter belt. after repair tested unit with a heavy blanket in it, cx said it sounded better. job is complete."
We serviced a
MAYTAG OVEN
Model MGT8885XS01
Near Harrisburg, PA 17110
Fred G.
Job Details: 12/02/2022
cx complaint lower oven does not heat. inspected unit and removed burner cover and found ignitor is not heating up. pulled unit out and tested for voltage to ignitor and found 124.5vac. qouted cx for replacing the ignitor and cx accepted repair. replaced ignitor and tested unit. unit fired up and is working as designed. cx paid in full.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Baltimore, MD 21224
Justin S.
Job Details: 12/02/2022
cx said the unit didnt get cold enough since replacing the compressor. refrigerator temp is at 39f and freezer temp is at 10f. set temps are at 37f and 0f. the unit has been making ice. the low side pressure is -5psi and high side is 60psi.. replaced the evaporator and vacuummed down the system. filled to weight and checked for leaks. the unit is now cooling.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Glen Allen, VA 23060
Thomas B.
Job Details: 12/02/2022
Cx complaint unit is not working properly inspected unit removed and replaced the harness and thermistor tested unit now functions normally
We serviced a
MAYTAG WASHER
Model MVWB750WR0
Near Hampton, VA 23661
Carl A.
Job Details: 12/02/2022
"cx complaint of unit going off blance,checked unit to find no error codes at this time,found crack in wash basket had leaked out fuild from tub ring cause it to go off blance unit will needed a new Basket Assembly as the part NLA; ordrng 1 W10118182 (Basket Assembly PART N/L/A)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Halethorpe, MD 21227
Alexander D.
Job Details: 12/02/2022
cx complaint water dripping out of dispenser and ice falling out of chute onto floor. inspected unit and verified complaint. can see streak running down front of door. cx said he usually checks ice chute after hes done dispensing ice and its empty but ice falls out later. found hairline crack in door waterline and ice door not sealing. ordering fz door and ice container. need 2 tech to hold door up while feeding waterline and harness thru hinge. advised cx door will be shipped directly to his house and to call office to schedule return visit after inspecting for damages. cx understands.; ordrng 1 LW10918659 (fz door) and 1 WPW10558424 (ice container) and 1 LOOK (LOOK)
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Baltimore, MD 21205
Alexander D.
Job Details: 12/02/2022
replaced manifold and knob. tested unit. unit is now working properly
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPA00
Near Selbyville, DE 19975
Michael E.
Job Details: 12/02/2022
CX complaint: melting ice. Tested and verified complaint. I replaced the grid cutter which WP had sent to CX. Tested unit and grid is warm but not hot. Unit is working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Charlotte Hall, MD 20622
Shane B.
Job Details: 12/02/2022
"cx complaint is the unit not completling cycles. cx said on rinse water only trickles in and cycle does not finish. checked for codes and found F8E1 long fill, ran cold valve and can hear valve buzzing but had no flow. hot valve has good flow. water supply has good pressure and valves are not clogged with debry. installed preIDed part and tested again. both valves have good flow. ran service cycle and calibration cycle with no issues. unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Washington, DC 20016
Samuel R.
Job Details: 12/02/2022
called office and cx could not cofirm where unit is.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Washington, DC 20016
Samuel R.
Job Details: 12/02/2022
called office and cx could not cofirm where unit is.
We serviced a
WHIRLPOOL ICE MAKER
Model KUID308HPS01
Near Harrisburg, PA 17110
Fred G.
Job Details: 12/02/2022
cx complaint unit is the unit is making noise and ice production is all over the place. sometimes good wet ice and sometimes its cloudy and sticks together. inspected unit and found unit was making a squealing noise. found that noise was coming from the recirculation pump. found unit falls under the Technical Service Pointer #: W11623132 Rev. A. found pump that was installed was dated 2/20/21. called TL (SR7734813049) replaced recirc pump and tested unit and found unit now is no longer making noise. noises heard are as designed. cx also complained about somthing yellow running down from above unit. i found it was mold. tl adviced cx to run unit through a cleaning cycle. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Baltimore, MD 21209
Justin S.
Job Details: 12/02/2022
cx says the unit has leaked 3 times on the right side of the unit. doesnt leak every time since they use it once a day. put the unit into diagnostics and no error codes. ran the test mode and the unit is filling good. when the unit started to drain i found the drain pipe in the cx wall is slow to drain and is overflowing causing the leak. showed the cx. the unit is good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Hampton, VA 23669
Carl A.
Job Details: 12/02/2022
"cx compliant of unit not washing dishes,checked unit to find the following error code F4E3 tested unit to find the sump and motor to find it doa ordering sump and motor for repairs; ordrng 1 W11087376 (pump&motor)"
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Ashland, VA 23005
Thomas B.
Job Details: 12/02/2022
Cx complaint unit is not working properly inspected unit removed and replaced the valve and the manifold tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL RANGE
Model WFE515S0EW0
Near Burtonsville, MD 20866
Israel R.
Job Details: 12/02/2022
Installed new swtich and tested unti is back to normal operations.
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Martinsburg, WV 25403
Ken M.
Job Details: 12/02/2022
Customer complaint is that the door gasket is starting to fray. Unit will need a new door gasket. Ordering adhesive to secure the gasket to the door.; ordrng 1 W10861521 (seal-door) and 1 WP279368 (adhesive)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB02
Near Dundalk, MD 21222
Alexander D.
Job Details: 12/02/2022
"cx complaint brick of ice in ice container also lights flickering for a few seconds when opening doors. inspected unit and verified complaint. cx had plumber replace shutoff valve and water is dispensing normal now and unit is making ice but they keep getting big brick of ice in container. found icemaker leaking. replaced icemaker and tested, no longer leaking. found all lights flicker for a few sec after opening either door. they flicker when i release either door switch. ordering leds, returning tech try replacing rc ceiling led before the other 2. parts in stock @tribles, scheduled return visit for 12/19; ordrng 1 WPW10515058 (led, rc ceiling) and 2 WPW10515057 (led)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near East Hempfield Township, PA 17538
Justin L.
Job Details: 12/02/2022
Cx complaint unit not working. Was able to access unit and found F2E2 no response from UI. Checked connections and verified incoming voltage. Ordering parts for repair and once in office will need to set return. Unit is registered but missing model and serial sticker. Cx will reach out and have one shipped to them for return visit.; ordrng 1 W11368911 (interface) and 1 W11028004 (connector) and 1 W11305308 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Manakin-Sabot, VA 23103
Kyle A.
Job Details: 12/02/2022
Cx complaint of led being out. Did confirm and replaced freezer led and unit is now as designed.
We serviced a
WHIRLPOOL COOKTOP
Model G7CG3064XS00
Near Havre de Grace, MD 21078
Neil H.
Job Details: 12/02/2022
"CX COMPLAINT THE LR BURNER NOT SPARKING BUT ELECTRODE GOOD AND THE LF BURNER SWITCH IS LOCKED AND KNOB BROKEN 755.06 TOTAL CX WILL THINK ABOUT REPAIRING 120 COLLECTED; ordrng 1 WPW10284885 (knob) and 1 W10441652 ( Valve, Gas (lf,rr))"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Norfolk, VA 23513
Carl A.
Job Details: 12/02/2022
replaced all aprts tested and calibrated unit works as designed
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Norfolk, VA 23513
Carl A.
Job Details: 12/02/2022
replaced all aprts tested and calibrated unit works as designed
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 12/02/2022
"Installed new valve and dispenser, tested unit. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Millsboro, DE 19966
Michael E.
Job Details: 12/02/2022
Replaced IM as per previous diagnosis. Tested unit and it is now working proiperly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Alexandria, VA 22308
Dustin F.
Job Details: 12/02/2022
"Upon Arrival, I found the Job Was incorrectly dispatched with the wrong model number and pre id parts for the wrong machine. CX sadly will have to call in and get the call redispatched"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Midlothian, VA 23112
Jerod R.
Job Details: 12/02/2022
"tested unit found unit had bad strike , replaced and tested unit is now fully functional"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Mechanicsville, MD 20659
Shane B.
Job Details: 12/02/2022
"cx complaint is the unit not making ice or dispensing water. cx said ice production slowed down then stopped and water slowed to trickle then stopped at the same time. cx tried changing water filter but its stuck in the housing. checked temps when i arrived. RC is 31, FC is -4. i removed filter and installed bypass. water flows properly with bypass in place. tested IM and it cycled and filled. cx asked that i leave bypass in place because her tap water is very clean. unit is working as designed. ordering new bypass for van stock.; ordrng 1 W11395888 (bypass VS), used 1 W11395888 (bypass) from stock"
We serviced a
AMANA OVEN
Model AER6303MFW
Near Seaford, DE 19973
Frederick R.
Job Details: 12/02/2022
CX complaint is range not working. Inspected unit and found the house and range is infested with live roaches. Control board is bad because of infestation. Spoke to Gina at My Way and she said they are goinf to replace the unit for the CX. Unit needs to be cleaned if any further service is needed on unit or at residence. No parts being ordered because MyWay said they are just going to dump the unit. Job is comnplete; ordrng 1 look (look)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Arlington, VA 22205
David J.
Job Details: 12/02/2022
CX complaint LEDs are dim in refrigerator. Also pantry UI is not working and freezer drawer is defective and will not piece together after previous visit. Found what unit needed arrive today and replaced pantry UI along with user interface in pantry. Found that the freezer LED was out and the top left LED and refrigerator is out replace both LEDs. Pantry you are in our house power and works correctly along with all the lights are lit in the unit unit is not working as intended. Job complete
We serviced a
KITCHENAID RANGE
Model KERS303BSS0
Near Linden, VA 22642
Daniel J.
Job Details: 12/02/2022
replaced baking element heating rod broken nolonger connected after preheated to 350 f temps reached preheat temps
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near York, PA 17408
Bernard M.
Job Details: 12/02/2022
Cx complaint unit makes noise while running. When arrived heard unit making loud metal vibrating noise. Accessed the compressor and found process stub vibrating against the cover. Placed mastic over pinched stub and placed cover back on and the unit no longer makes noise. Unit checks good
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near York, PA 17408
Bernard M.
Job Details: 12/02/2022
Cx complaint unit makes noise while running. When arrived heard unit making loud metal vibrating noise. Accessed the compressor and found process stub vibrating against the cover. Placed mastic over pinched stub and placed cover back on and the unit no longer makes noise. Unit checks good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW
Near Silver Spring, MD 20901
Israel R.
Job Details: 12/02/2022
Installed new door and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Ocean View, DE 19970
Michael E.
Job Details: 12/02/2022
CX complaint: water in unit after cycle. Tested and verified complaint. I found the unit failed the air flow test with the electronic air flow tester. I informed CX of this and advised she contact builder to resolve. Unit is heating and tumbling properly. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Lititz, PA 17543
Justin L.
Job Details: 12/02/2022
As per previous visit was able to access unit and replace icemaker. Ran test 57 to harvest and 45 to fill. Unit now operates as designed no further work needed
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HV5
Near Accokeek, MD 20607
Robert A.
Job Details: 12/02/2022
Cx complaint that the unit is not turning off when use the potato heating setting. I inspected the unit to confirm the complaint. When there is a timer the unit turns off fine. The issue is when the unit is 'sensing' food to determine the time it does not show a set time. It just continues to run until it is manually stopped. I entered test mode but the unit did not advance to allow me test the components or see error codes. I ran multiple timed cycles and it stopped when the time expired. The unit has a sensing issue. The unit will need a new humidity sensor and control board to resolve the issue. I'm ordering the parts for the return visit. I called WP safety to document the issue 7735022718.; ordrng 1 W11590866 (humidity sensor 34.83)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW00
Near Alexandria, VA 22315
Dustin F.
Job Details: 12/02/2022
"CX complaint: Icemaker Keeps Locking up and not dropping ice correctly. Inspected unit, confirmed CX complaint. Jumped Ice maker and ice maker locked up halfway through the drop. CX already ordered an icemaker. I advised him if i install his, it will NOT be warrantied. He agreed and i replaced his icemaker with his ordered part. Cycled icemaker and it complete a cycle with no issue. collected $230.00 for Service fee and labor."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 12/02/2022
"Cx complains about a clicking noise, cks unit, damper and fans working ok.. the noise comes from the back of the unit, a piece of blue shipping tape came off and is making noises when the condenser fan turns on.. unti cks ok"
We serviced a
WHIRLPOOL WASHER
Model WTW8240YW0
Near Conestoga, PA 17516
Justin L.
Job Details: 12/02/2022
Cx complaint unit making noise during spin. Was able to access unit and found failing bearing. Attempted to seperate the unit but wash plate is seized and will need broken off. Ordering all parts needed for repair and once approved parts will ship to cx who will contact us.; ordrng 1 W10381078 (outer tub) and 1 W10549509 (spin basket) and 1 WPW10380698 (wash plate) and 1 look (look)