We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS01
Near Reisterstown, MD 21136
Justin S.
Job Details:
11/03/2023
cx says the unit didnt make ice or leak since the last tech was here. found the ice maker is clogged with ice and the tube is also. removed the ice maker and tried to seam the tube. jumpped t and h and no movement in the ice maker. found the ice maker black to white is getting 120vac. the unit needs the ice maker; ordrng 1 WPW10277448 (icemaker) and 1 WP2188786 (valve-inlt)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Martinsburg, WV 25404
Ken M.
Job Details:
11/03/2023
"Customer complaint is that the display started to act up, then cut out all together, unit stopped drying. Customer stated that the console is now working again. Unit tested and the element is working properly. Ran air only cycle to test air flow out of the home. Found the exhaust clogged with lint. Moisture is getting backed up into the unit, causing the console issues. Customer needs to clean the vent from the back of the dryer to where it exits the home. Issues with the dryer should resolve on their own once this is addressed."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Reisterstown, MD 21136
Justin S.
Job Details:
11/03/2023
replaced the dispenser and bezel and tested. the unit is now dispensing water intot he tub when the button is pushed. the unit is now good
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Falling Waters, WV 25419
Ken M.
Job Details:
11/03/2023
"Customer complaint is that there was a burning smell, drum is not turning. Found the belt broken, no other issues found. Belt replaced and unit tested. Unit is working properly. Old part left with customer. Contacted Product Safety with findings.; ordrng 1 341241 (belt), used 1 341241 (BELT) from stock"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Waynesboro, PA 17268
Andrew S.
Job Details:
11/03/2023
Cx complaint is that the time is changing on timed dry. Upon arrival I found that the cx will set the timed dry for the desired time but when they start the cycle it changes. I verified the issue. i was able to access and replace the fascia. I then entered timed dry several times and verified that the issue did not reoccur. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Hagerstown, MD 21740
Ken M.
Job Details:
11/03/2023
Sump assembly replaced and tested. Unit is working properly. Old part left with customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Nottingham, MD 21236
Alexander D.
Job Details:
11/03/2023
cx complaint unit leaking from fz and warping floor boards. inspected unit and verified complaint. icemaker is working and not leaking. found leak coming from clogged drain. unclogged drain and cleared ice with steamer. tested unit. unit is now working properly
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Hampton, VA 23666
Justin W.
Job Details:
11/03/2023
cx complaint unit leaking. checked unit to find no hot water hookup up. hooked hot water supply up and tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near White Marsh, MD 21162
Alexander D.
Job Details:
11/03/2023
"cx complaint unit still making loud vibrating noise intermittently, noise changes when shaking unit. cx said shims installed last time made no difference. inspected unit, not making noise at this time. pulled unit out and found condensor touching base plate, dont see any other places where noise could be coming from. used foam sleeve from v/s to put under condensor to prevent vibration. removed shims last tech installed. realigned doors. also noticed some frost on top right corner of fz door from gap in gasket. fluffed gasket with heat gun and gap closed. advised cx to monitor and call back if issues persist; ordrng 1 2162499 (foam sleeve AD v/s), used 1 2162499 (SLEEVE AD v/s) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Hampton, VA 23669
Justin W.
Job Details:
11/03/2023
replaced latch. tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlotte Hall, MD 20622
David J.
Job Details:
11/03/2023
F5e2 lid switch fault F2e1 stuck key F8e1 long fill no fill Cx complaint unit wont rinse arrived today and found error codes above. Ran diagnostic cycle and found no water coming into unit. Turn water off and pull power removed waterlines and found both valves. Be completely clogged customers on a well cleaned out waterlines and replaced water inlet valve tested unit and water is now coming into unit as it should. No error codes after test cycle unit is now working as designed job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KUIX335HWH00
Near Virginia Beach, VA 23454
Justin W.
Job Details:
11/03/2023
cx complaint unit leaking. checked unit to find no leak at back pump on unit. no leak visible at drain or valve. unable to duplicate leak. turned unit on with cx permission and placed paper towel at front of unit to capture any potential water. cx to monitor and snap pictures to help diagnose where leak is originating from.
We serviced a
MAYTAG DRYER
Model MEDB850WR0
Near Richmond, VA 23231
Chris B.
Job Details:
11/03/2023
cx comp unit is very loud insp unit conf cx comp found idler pulley making very loud noise unit will need pulley and belt to complete repair; ordrng 1 WPW10547292 (idler) and 1 WPW10136934 (belt)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Poquoson, VA 23662
Lucas R.
Job Details:
11/03/2023
cx complaint the temperture knob and switch broking. check the unit berrfied complian. replaced knop and the temprture switch. unit tested as deigned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Orrtanna, PA 17353
Drew B.
Job Details:
11/03/2023
arrived and hooked guages up again to unit had about -10 or vac and 55 or so onhigh and last trip did the drier and nitogen flushing and soap solutions on on exposed piping .. no signs of leaks and bubbles. and called WP spoke to adrian and same sr# as previous records and instructed whats readings are and what had been done and hes just submitting the prodct review.. no further work needed per TL. internal leak/
We serviced a
MAYTAG WASHER
Model NTW4516FW3
Near Newport News, VA 23602
Orbie
Job Details:
11/03/2023
"installed control. unit not locking. lid lock 108ohm open, ol closed. open and closed again. 350ohm closed and OL open.; ordrng 1 W11307244 (latch)"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Prince Frederick, MD 20678
David J.
Job Details:
11/03/2023
Customer complaint unit is not starting when pressing the button. Also dryer vent became disconnected arrived today and inspected unit and found the consul working properly tested 10 times in a row and never had an issue starting explain to customer that its a heat sensitive switch and not an actual button that just placing your finger on it for three seconds will start it. Reattach dryer vent and used duct tape for vent and secured properly. Unit is working as intended. Job complete.
We serviced a
WHIRLPOOL COMBO
Model CET9000GQ2
Near Barboursville, VA 22923
Kyle A.
Job Details:
11/03/2023
Replaced parts and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Rockville, MD 20852
Roberto I.
Job Details:
11/03/2023
"Cx complaint door not staying open.Inspected/tested door, found right friction sleeve out of place and open on one side. Replaced friction sleeve using v/s part. Door tested ok; ordrng 1 WP8268961 (friction sleeve (RI van stock)), used 1 WP8268961 (friction sleeve) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Yorktown, VA 23693
Lucas R.
Job Details:
11/03/2023
"cx complain washer making noise. check the unit. found out the back panal was rubbing on the unit body causing the noise. added inslution between the panal and the unit body. tested unit working as designed.; ordrng 1 w11553819 (insuation lr vs), used 1 W11553819 (INSULATION lr vs) from stock"
We serviced a
KITCHENAID COOKTOP
Model KCED600GSS01
Near Sterling, VA 20165
Christian C.
Job Details:
11/03/2023
Installed cooktop no issues. Cx complaint grille is warped as well. Ordering grille and bezels.; ordrng 5 W10853046 (bezels)s and 1 WPW10205094 (grille)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Hampton, VA 23666
Lucas R.
Job Details:
11/03/2023
cx complaints the washer making noise. checked the unit. found cluch has oil coming from the transmision. ordered transmison and cluch parts in stochk office closed.; ordrng 1 MVW7232HW1 (cluch) and 1 W11449841 (transmision)
We serviced a
WHIRLPOOL DRYER
Model WET4027HW1
Near Sterling, VA 20164
Christian C.
Job Details:
11/03/2023
Tested element reading 11ohms. Tested thermal fuse reading closed. Tested tco reading open. Installed new tco kit. Unit is now heating.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW0
Near Newport News, VA 23608
Orbie
Job Details:
11/03/2023
replaced water inlet valve. unit working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Sterling, VA 20164
Christian C.
Job Details:
11/03/2023
"Installed UI, control, IM, and IM fan motor. Ran test 57 no issues. 56 E0. IM filled with water. UI now displays are correct."
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS01
Near Williamsburg, VA 23185
Orbie
Job Details:
11/03/2023
"cx complaint unit lights out. verified complaint. replaced all LED's per S code. unit working as designed and cx very happy.;"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Ashburn, VA 20147
Christian C.
Job Details:
11/03/2023
Went to install new IM but is the wrong IM. Reordering correct IM.; ordrng 1 W11546935 (ice maker)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Chesterfield, VA 23838
John P.
Job Details:
11/03/2023
Installed support tested working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Manheim, PA 17545
Justin L.
Job Details:
11/03/2023
Was able to access unit and replace door. Unit now checks good no further work needed
We serviced a
MAYTAG DRYER
Model MEDP575GW0
Near Frederick, MD 21704
Ricardo S.
Job Details:
11/03/2023
"Cx complains that the drum seal coming out inspected unit and found that the seal is bad, the drum is defective also the roller on the right side.. unit need parts,; ordrng 1 W10545923 (drum) and 2 WPW10314173 (support)s"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near White Post, VA 22663
Ezra M.
Job Details:
11/03/2023
"fc drawer not closing properly. found bottom drawer not installed properly, dragging bottom of freezer compartment. reinstalled drawer, door closing properly"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Bluemont, VA 20135
Ezra M.
Job Details:
11/03/2023
"installed control and heating element, ran diag cycle. if cust calls back with similar issues, please send with W11416362 wash motor assy;"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ10
Near Gaithersburg, MD 20879
Julian H.
Job Details:
11/03/2023
"CX complaint about unit not cooling as well on eithre section had to select max cool to make unit drop temp checked temps on arrival FC6* RC43* checked thermistors on test mode checked fine resistance a little high 9.8ko 13,5ko need parts to cool properly; ordrng 1 W11438736 (sensor RC) and 1 WPW10384183 (sensor FC) and 1 W11666428 (ctrl box)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Berryville, VA 22611
Ezra M.
Job Details:
11/03/2023
"unit not working, has error f7-e1, tachometer missing. replaced actuator, ran diagnostic cycle. unit working properly. ; ordrng 1 W11481722 (actuator em vs), used 1 W11481722 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Midlothian, VA 23113
Joseph D.
Job Details:
11/03/2023
"Found unit with icemaker stalling, ordering icemaker for return repair. ; ordrng 1 W11557001 (Icemaker)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QMS01
Near Waterford, VA 20197
Ricky E.
Job Details:
11/03/2023
"installed part, unit cks ok.."
We serviced a
KITCHENAID RANGE
Model KFGC506JSS05
Near Bethesda, MD 20817
Roberto I.
Job Details:
11/03/2023
"CX complaint gas odor during baking and when cooking on surface burners.Started a bake cycle and ussed a gas leak detector, it detected gas only when the oved satarted,and then the detector didnt ring anymore. Sameting when I started every single surface burner, gas detected just for few seconds at the start. Advised cx that this is normal, and is only for few seconds, and just during the ignition."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Smithfield, VA 23430
Lucas R.
Job Details:
11/03/2023
"replaced control, tested, unit working as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ1
Near Cockeysville, MD 21030
Shane M.
Job Details:
11/03/2023
cx complaint the bottom light not turning on. could confirmed. burnt out bulb. ordering light bulb.; ordrng 1 W10709921 (light bulb)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Suffolk, VA 23434
Zachery R.
Job Details:
11/03/2023
"cx complaint unit leaking, checked unit, come to find defective inlet valve, replaced valve, unit displaying f3e2, f2e1, f5e3, calibrated and tested, no faults after test cycle, unit working as designed."
We serviced a
WHIRLPOOL FREEZER
Model WRT112CZJZ
Near Havre de Grace, MD 21078
Neil H.
Job Details:
11/03/2023
CX HAS UNIT IN GARAGE AND NOW THE UNIT HAD FROST BUILD ALL IN THE INSIDE OF FC AND THE VENTS BLOCKED TO COOL THE RC DOORS SEALING BUT THE SPACE IT'S IN ISN'T ABLE TO MAINTAIN INSULATION AND KEEP COLD AND HOT TEMPS OF CABINET AND NOW SHOWING THIS ISSUE CX WILL THAW UNIT AND MOVE IT INSIDE HOUSE SPOKE WITH HER ABOUT GLADIATOR UNITS IF SHE WANTED ON IN THE GARAGE.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Virginia Beach, VA 23454
Justin W.
Job Details:
11/03/2023
cx complaint unit not dispensing ice. checked unit to find clips holding container in broken. called techline spoke to Steve unit unrepairable.
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Fairfax, VA 22030
Jason A.
Job Details:
11/03/2023
"CX complaint DRYER squeals. Replaced idler. Inspect rollers are in good shape. Test DRYER with a load & ran for 5+ minutes. NO sqealing > JJ; ordrng 1 WP691366 (idler, JJ/VS)"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Seaford, DE 19973
Michael E.
Job Details:
11/03/2023
"CX complaint: grinding noise. Tested and verified complaint. F7E9,F2E1error codes. I found the gearcase is leaking oil which is causing shifter to have trouble shifting. Quoted CX price to replace the gearcase W11393685, stator W10915700, shifter W10754448, slider W10734521, and rotor W10915701 and saved quote. CX did not approve repair at this time. CX paid 139.00 for service with CC. Job is complete"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Severn, MD 21144
Israel R.
Job Details:
11/03/2023
Customer complaint unit knob and timer are not working and the timer is jammed. I tested the unti and found the unit is timer is not turning and the knob is bad. Unit will need timer and knobs. The other small knobs are cracking too. Call customer when part is available.; ordrng 1 W11685947 (timer) and 1 W11675852 (Knob Large) and 2 W11625514 (Knob small.)s
We serviced a
MAYTAG REFRIGERATOR
Model MSD2456GEW
Near Glen Rock, PA 17327
Bernard M.
Job Details:
11/03/2023
"Replaced timer, restored power and unit began to cool with fan running. Unit checks good"
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Odenton, MD 21113
Israel R.
Job Details:
11/03/2023
Installed new LED and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Williamsburg, VA 23185
Orbie
Job Details:
11/03/2023
"cx complaint unit not making ice. checked unit. jumped T+H at icemaker, unit not spinning. cycled power to unit. jumped T+H again. unit now spinning but making clicking noise during rotation. unit appears that it would make ice. advised cx it may need icemaker due to the noise but it may make ice. cx advised she would pay diag and if it doesn't make ice or if the noise continues she'll call back. if cx calls back send tech out with (WPW10300024) icemaker. completing ticket unless cx calls back."
We serviced a
WHIRLPOOL DRYER
Model WET4027HW1
Near Crofton, MD 21114
Israel R.
Job Details:
11/03/2023
"Installed all parts and the unit is not even starting. I foubd the harness in the terminal block has shorted to grown. When they installed this unit they bent the leads on the therminal block. I cant get powr tot he timer or to anything now. Whoe knows what else is damaged that is wat i can think of. Unit will need new timer, harness, Door switch and belt switch. Call Customere when part is available.; ordrng 1 W11331662 (Harness) and 1 WPW10411937 (switch) and 1 W10854240 (timer) and 1 W11189162 (switch-dor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET1CHMXKT04
Near Williamsburg, VA 23185
Orbie
Job Details:
11/03/2023
"cx complaint unit has water in freezer and will come into fridge. verified complaint. found drain hole blocked up causing water to back up and fall down into RC. steamed drain, unit draining now. found icemaker faulty; ordrng 1 4317943 (icemaker only)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV01
Near Eldersburg, MD 21784
Justin S.
Job Details:
11/03/2023
cx says the refrigrator lights flicker. one of the leds in the module is dim. the unit needs the module; ordrng 1 W11527432 (module)
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Enola, PA 17025
Fred G.
Job Details:
11/03/2023
I found after UI was installed it still didnt work. I found pantry harness was the issue. I was able to repair harness ane found cx old UI worked as design. I advised cx office will refund $159.98 for the part and tax. i also advised cx repair is only good for 30 days. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Chesapeake, VA 23321
Zachery R.
Job Details:
11/03/2023
"cx complaint basket banging against side panels. checked unit, come to find suspension rod not seated in bushing. reseated rod, rod defective not able to seat properly, calibrated and tested, advised cx to try light loads unit return visit. ordering suspension rods to complete repair.; ordrng 1 W11217817 (suspension)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ00
Near Reading, PA 19608
Justin L.
Job Details:
11/03/2023
installed parts unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Front Royal, VA 22630
Ezra M.
Job Details:
11/03/2023
"cust has video. video shows dispenser ui flashing and beeping as if powering up repeatedly. issue not occuring at this time. checked harness connections behind ui, at door hinge and at control. all connections secure, all wires pushed into connectors. suspect short in wire harness to UI. ordering door. dispenser audio no longer working, reordering dispenser.; ordrng 1 W11518736 (left rc door, stainless) and 1 W11579559 (UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Pasadena, MD 21122
Israel R.
Job Details:
11/03/2023
Installed new ice maker and tested. Unit filled and harversted unit is back to normal operations.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Bethesda, MD 20817
Brian F.
Job Details:
11/03/2023
"Cx states lights out in both compartments, inpsected and confirmed. Ordering led kits according to SP; ordrng 4 W11632139 (led kit)s"
We serviced a
MAYTAG REFRIGERATOR
Model MFT2776FEZ00
Near Virginia Beach, VA 23456
Carl A.
Job Details:
11/03/2023
replaced icemaker tested unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, VA 23451
Carl A.
Job Details:
11/03/2023
"cx complaint of not being able to turn off fliter light after replacing fliter,checked unit to confrim fliter light on , checked and reseated fliter and made sure that fliter switch works,resetted fliter swithc tested unit works as designed"
We serviced a
KITCHENAID RANGE
Model KOCE507ESS22
Near Waterford, VA 20197
Ricky E.
Job Details:
11/03/2023
"cuatomer stated that the timer wasnt working. verified issue. reset power and ckd timer, unit cks ok.."
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Powhatan, VA 23139
Joseph D.
Job Details:
11/03/2023
Replace faulty burner valve unit operating properly no other issues
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Vienna, VA 22182
Christian C.
Job Details:
11/03/2023
Installed leds. Unable to removed one led safely from liner. Called techline. Unable to remove connections. Unit non-repairable.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Powhatan, VA 23139
Joseph D.
Job Details:
11/03/2023
Customer complaint unit draining while feeling. Confirmed complaint found drain hose inserted too far into standpipe causing unit to siphon reseed leveled calibrated in unit nail operating as designed
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ06
Near Chesapeake Beach, MD 20732
David J.
Job Details:
11/03/2023
"Customer complaint sometimes things in refrigerator freeze and sometimes there is condensation. Inspected unit and found no gaps in door gaskets on frame. Neither on the freezer side or refrigerator side. Evaporator fans are working properly. No frost on back wall evaporator found that unit does have a lot of food with no proper spacing, that could be causing improper airflow when I arrive. Temperatures were good. Food was frozen ordering two data loggers to record temperatures for seven days will return when loggers are available. Customer also had a complaint that the bottom drawer would not open properly found it had gone past the drawer stop.fix that so now it is properly moving. Will return when loggers are available CX paid for service call and owes labor on return visit.; ordrng 2 Datalogger (Data logger)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Powhatan, VA 23139
Joseph D.
Job Details:
11/03/2023
Unit with incomplete Frost pattern and error 5 on ice maker will need compressor and diagnosis further to determine leak; ordrng 1 WPW10466675 (Compressor) and 1 WPW10608485 (Evap) and 1 4387444 (Evap kit)
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Virginia Beach, VA 23456
Carl A.
Job Details:
11/03/2023
"cx complaint of unit banging agaisnt the cabinet,checked unit to find no error codes at this checked unit to find the sheild on unit missing a screw causeing the shield to cause a knocking noise removed shield tested unit works as designed"
We serviced a
WHIRLPOOL DRYER
Model WED6620HC2
Near Hopewell, VA 23860
John P.
Job Details:
11/03/2023
Installed UI tested working as designed
We serviced a
MAYTAG RANGE
Model MER7700LZ0
Near Franklin, VA 23851
Zachery R.
Job Details:
11/03/2023
"cx complaint unit hot to the touch on left side of door, checked unit, insulation not seated, reseated and repositioned insulation, tested, come to find door not sitting flush on gasket, ordering gasket and insulation to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11542153 (gasket) and 1 WPW10278991 (insulation)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM06
Near Chester, VA 23831
John P.
Job Details:
11/03/2023
Upon arrival CX complaint food freezing in fresh food compartment CX was afraid unit was under charged removed evaporator cover found full Frost pattern from top to bottom advised issue would be in either control or sensor would need to test further advised sensor nor control warrantied cx declined further diagnostics.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Mechanicsburg, PA 17055
Fred G.
Job Details:
11/03/2023
I was able to access unit and replace the IM and user interface as per previous visit. I tested IM and found unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Powhatan, VA 23139
Joseph D.
Job Details:
11/03/2023
found unit with clogged drain causing evap to frost over and melted ice out clear drain unit cooling properly
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near York Haven, PA 17370
Fred G.
Job Details:
11/03/2023
"cx complaint sinse last repair unit makes noise when in a spin cycle. inspected unit and found 0 saved error codes. ran a auto test and found unit finished without issue. ran unit on a high speed spin and found unit shakes bad when empty. I found either spin basket or gearcase shaft is warpped. unit needs spin basket, gearcase, 2 call count due to spanner nut being seized. advised cx basket ships to cx, once in they will call to schedule a return.; ordrng 1 W11178227 (spin basket) and 1 W10902814 (wash plate) and 1 W11449841 (gearcase) and 1 W11551646 (spanner nut)"
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS00
Near Bethesda, MD 20817
Brian F.
Job Details:
11/03/2023
"Installed pantry UI and harness, powered on unit, pantry UI powered on, buttons working. Unit is now working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS1
Near Edgewater, MD 21037
Davonte
Job Details:
11/03/2023
"cx complained unit wasnt washing dishes,confirmed cx complaint, got error f8e2 and f7e1, f4e2 unit also will need heater element. cx wants repair done at once. will use sump on return visit.; ordrng 1 W11537778 (heater)"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Richmond, VA 23220
Chris B.
Job Details:
11/03/2023
cx comp unit will not wash insp unit found f7e4 basket eng fail f7e1tach signal error apon arrival cleared codes started load or normal cycle unit stated f0e7 load deteceted while clean cycle on every cycle cx stated she will be replacing unit collected 140 sc cc
We serviced a
WHIRLPOOL DRYER
Model WED8740DW0
Near Barboursville, VA 22923
Kyle A.
Job Details:
11/03/2023
Cx complaint of unit not heating. Did confirm and found units heater does not have continuity. Ordering heater.; ordrng 1 WP8544772 (Element)
We serviced a
MAYTAG FREEZER
Model MZF34X16DW00
Near Richmond, VA 23221
Chris B.
Job Details:
11/03/2023
cx comp unit will not stay cold insp unit apon arrival found therm on shelf reading 22 degrees and less than half frosted and ice ball in top left corner unit will need sealed system repair cx stated unit will need sealed system repair cx satted he will be repalcing unit
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near Huntingtown, MD 20639
David J.
Job Details:
11/03/2023
"Customer complaint mold inside of dispenser, arrived today and inspected unit and verified complaint found there is mold on outer dispenser and on inner dispenser. Bella gasket had no mold customer cleans with wipes after every use test unit working properly. Remove power and remove removed old dispenser assembly replaced with new tested and made sure there were new water leaks. Unit is now working as intended. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Palmyra, VA 22963
Kyle A.
Job Details:
11/03/2023
Cx complaint of unit not responding . Did confirm and found pantry ui and unit unresponsive. Unplugged pantry ui and cycled powered and unit begins to operate as designed. Will need to return to replace pantry ui.; ordrng 1 WPW10769076 (Pantry ui)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Leesburg, VA 20176
Ricky E.
Job Details:
11/03/2023
"customer stated that the unit wasnt washing. ran unit and fnd unit functioning. ran diag fnd no errors stored. reset power and control, unit cks ok.."
We serviced a
KITCHENAID HOOD
Model KVWB406DSS4
Near Ashland, VA 23005
Thomas B.
Job Details:
11/03/2023
Cx complaint is a led on the number 1 for the fan options unit still runs without issue and changes speed properly cx states the led was not coming on however had been the last few days unable to duplicate led not coming on unit is working as designed. Instructed cx on making a note of the led issue but due to unable to duplicate and is working properly. Unit is working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFB00
Near Glen Burnie, MD 21060
Emmanuel R.
Job Details:
11/03/2023
"Replaced door ,leveled unit and used heat gun to seal the door gaskets. Unit is now working properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTE704DPA0
Near Frederick, MD 21701
Ricardo S.
Job Details:
11/03/2023
"replaced parts, unit tested and lower spray arm works fine"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Lusby, MD 20657
David J.
Job Details:
11/03/2023
"Customer complaint unit is having a lid lock error and sometimes not locking. Arrived today and inspected unit and could not verify complaint tested multiple times on a normal cycle during diagnostic Cycle unit worked all the time inspected lid lock found nothing to look. Defective harness was secure, quoted customer for repairand if unit does it again, he will give us a call and we will order the lock at that time. Unit is working as designed collected for service call complete.; ordrng 1 W11513248 (Lid lock assembly)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Walkersville, MD 21793
Ricardo S.
Job Details:
11/03/2023
"Cx complains that the unit dryer makes noises and takes long time to dry, inspected unit, the air flow outside the house is good, heater and fuses cks ok, the noise comes from the right back lower corner .. blower wheel problem.. order parts; ordrng 1 WP694089 (wheel) and 1 WP3387134 (thrmst-fix) and 1 W10900067 (cutoff-tml)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Suffolk, VA 23432
Zachery R.
Job Details:
11/03/2023
"cx complaint unit unresponsive, checked unit, come to find defective acu and console, ordering acu to complete repair. advised cx they will be contacted for return visit.; ordrng 1 w11506011 (acu)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Frederick, MD 21701
Ricardo S.
Job Details:
11/03/2023
"replaced parts, unit tested several times and unit works fine .. no more noises"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2568AES
Near Montpelier, VA 23192
Thomas B.
Job Details:
11/03/2023
Cx complaint unit is not working properly inspected unit found ice in tray and a full ice bin cx states it hadn't been making ice for a while however it is present and is making unit is working as designed
We serviced a
JENN-AIR RANGE
Model JXD7036YS7
Near York, PA 17403
Bernard M.
Job Details:
11/03/2023
"Cx complaint the downdraft won't go down. Attempted to lower draft and found the button isn't responding. The control on the slide doesn't allow the fan to come. Received proper voltage from the outlet. Ordering parts,once available contact cx to reschedule; ordrng 1 W11088943 (control) and 1 W11230930 (switch)"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Baltimore, MD 21225
Emmanuel R.
Job Details:
11/03/2023
"Capacitor is dented and damaged, customer want to have it reordered. Reordering capacitor.; ordrng 1 W11213318 (capactr-mg)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlottesville, VA 22902
Kyle A.
Job Details:
11/03/2023
Cx complaint of unit just humming. Did confirm and found unit on lock out not accepting any input. Did confirm and cycled power and unit completed cycle. Unit is now as designed.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Stafford, VA 22556
Robert W.
Job Details:
11/03/2023
Replaced timer and knob unit is working properly.
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Richmond, VA 23221
Chris B.
Job Details:
11/03/2023
cx comp unit makes very thin ice insp unit conf cx comp found water flow to res to be very slow unit will need valve to complete repair; ordrng 1 W10897719 (valve)
We serviced a
KITCHENAID RANGE
Model KFEG500EWH0
Near Kennett Square, PA 19348
Justin L.
Job Details:
11/03/2023
As per previous visit was able to access unit and replace parts. Tested unit and unit operates as designed no further work needed
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Richmond, VA
Chris B.
Job Details:
11/03/2023
cx comp unit led will not work insp unit conf cx comp found fc led not lit replaced fc led with new led tested unit working as desighned
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Georgetown, DE 19947
Michael E.
Job Details:
11/03/2023
"CX complaint: clothes wet after cycle. Tested but failed to verify complaint. F2E1 error code for stuck button. Valves and drain all activate as normal. Agitates and spins as normal. Unit is not in the house it was installed in so could not question CX or check for voltage drop or water inlets. Unit passed all tests, and lid latch working properly. Job is complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS03
Near Charlottesville, VA 22901
Kyle A.
Job Details:
11/03/2023
Installed gaskets and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Virginia Beach, VA 23456
Carl A.
Job Details:
11/03/2023
repalced ice maker tested unit works as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Shermans Dale, PA 17090
Cody H.
Job Details:
11/03/2023
Was able to access unit and replace parts per previous visit. Tested unit and unit now works as designed. cx disconnected unit and moved unit away from hookup after repair done. No further work needed
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Strasburg, PA 17579
Justin L.
Job Details:
11/03/2023
Was able to access unit and replace parts. Calibrated and tested unit now checks good no further work needed