Service History 758 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Woodbridge, VA 22192

Demonte S.

Job Details: 12/02/2022

Inspected the unit. Found that the cx is saying it's hard to pull the Upper Rack out. Checked the Upper Rack. Found that the Right Rear Wheel is not in the Track. Fixed the Wheels. Tested the unit. Unit is working as Designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Darlington, MD 21034

Neil H.

Job Details: 12/02/2022

COMPLAINT HEATING NOT WORKING I CONFIRMED IT RUNNING DIA TEST MODE AND CHECKED THE HEATER FOR CONT. CHECKED GOOD AND CHECKED THE HARNESS OREDRING NEW CONTROL; ordrng 1 W11462458 (CNTRL-ELEC) and 1 W11573758 (THERMOSTAT)

We serviced a

WHIRLPOOL DRYER

Model WED8500DC

Near Newark, DE 19711

Alexander W.

Job Details: 12/02/2022

Cx stated sound coming from unit during operation inspected tested and verified cx complaint found idler and rollers defective ordering belt just in case cannot reached due to SO part. ; ordrng 2 WPW10314173 (Roller)s and 1 W10849499 (Belt) and 1 W10837240 (Idler)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Newark, DE 19713

Alexander W.

Job Details: 12/02/2022

Cx stated unit is making loud noises during cycle inspected tested and verified cx complaint found drive hub defective tried to remove wash plate wash plate seized would need to be cut out. Gave cx quote for wash plate and drive hub cx denied quote paid service call by check job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Lititz, PA 17543

Justin L.

Job Details: 12/02/2022

As per previous visit was able to access unit and replace icemaker. Ran test 57 to harvest and 45 to fill. Unit now operates as designed no further work needed

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Odenton, MD 21113

Mitchell H.

Job Details: 12/02/2022

cx complaint unit is leaking. inspected unit and tested every single component with water. no leaks. filled unit all the way up shook around and drained it all out and not a drop anywhere. looked under unit after the fill and did not find any sign of water form unit. (new or old) unit checks okay. job completed.

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC2

Near Hampstead, MD 21074

Brian R.

Job Details: 12/02/2022

cx had a recording of sounds unit is making. a clicking at the end of each stroke and a srcapping sound as well. nothing really high pitch. he said its not every load its every few loads and he doesnt do large loads or to heavy of loads either. we ran a quick wash to listen to unit before breaking down. units O-O-W and he knows and not to happy about unit and needing repairs. no codes in unit. pulled unit and removed stator and found oil all on slidder this time and on magnets as well as causing unit to have the issues. went over unit and repairs and hes very upset and advised he will be calling in. new home and less the 2 years old and big repairs like this and he shouldnt have to pay for this and whirlpool shown own up to there appliances he said. will order parts for now. quote given; ordrng 1 W11393685 (Gearcase 263.77) and 1 W10734521 (Slidder 18.64) and 1 W10754158 (Stator 155.01) and 1 W10754448 (Clutch 85.97) and 1 W10754161 (Rotor 168.25)

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Dayton, MD 21036

Eric W.

Job Details: 12/02/2022

"cx complaint is jennair built-in microwave - door does not shut well. it is not a smooth close, and light not cuttin on confrim lights wasnt cutting on went in diag mode and tested the lights and the door switch the MW light didnt cut on at all and the door switch opened and closed inconsentley ordering parts; ordrng 1 WPW10490593 (housng-lmp) and 1 W10886919 (lmp-basles) and 1 W11033422 (interlock) and 1 W11325784 (AM) and 1 W11238401 (transformr)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Shippensburg, PA 17257

Andrew S.

Job Details: 12/02/2022

Cx complaint is that the icemaker isnt making ice consistently. Upon arrival I found that the FC temp at at 0 Deg. I ran the harvest test and found that the ice maker motor is loud and sticking at the twist position. I was able to replace the ice maker. The unit is now functioning as intended. Job complete

We serviced a

WHIRLPOOL FREEZER

Model WRS315SDHZ04

Near Sterling, VA 20164

Richard B.

Job Details: 12/02/2022

"CX complant. Light out in freezer and crisper drawer broken. Prior diagnosis found freezer LED out and drawer broken. Installed new led in freezer and crisper drawer. Both working as designed, Confermed when door is closed light goes out. Job completed, RB"

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Fairfax, VA 22030

Jason A.

Job Details: 12/02/2022

CX complaint WASHER not spinning or draining. Load is wet at end of cycle. Founbd F7 E1 error & cannot manually agitate or spin. Replaced actuator & test. Actuator moves but still no agitate or spin. Motor measures 4OHMs & cap 59 uF. Parts are at Whirlpool > JJ; ordrng 1 W11222082 (motor-drve) and 1 W11411581 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS03

Near Waldorf, MD 20601

Robert A.

Job Details: 12/02/2022

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near Yorktown, VA 23692

Lucas R.

Job Details: 12/02/2022

"upon arrival spoke with cx advised was 10 min away, waited, upon arrival cx had to pick up daughter, pre id'ing stator for return visit as well if available, advised cx to contact office as earlier appt. may be available.; ordrng 1 W11354541 (stator)"

We serviced a

MAYTAG REFRIGERATOR

Model MFT2574DEM01

Near Frederick, MD 21702

Ricardo S.

Job Details: 12/02/2022

"the client has the fridge unplug, so i reset the power, compressor sound normal and frost pattern is good, but the client inform me that she found frost build up on the freezer wall, that means the defrost is not working. order evaporator freezer assy; ordrng 1 WPW10514110 (motor evaporator)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Urbana, MD 21704

Ricardo S.

Job Details: 12/02/2022

i got here and the customer opens the door and informed me that she never call for any service

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Ocean View, DE 19970

Michael E.

Job Details: 12/02/2022

CX complaint: water in unit after cycle. Tested and verified complaint. I found the unit failed the air flow test with the electronic air flow tester. I informed CX of this and advised she contact builder to resolve. Unit is heating and tumbling properly. Unit is working properly. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Virginia Beach, VA 23452

Anthony D.

Job Details: 12/02/2022

cx complaint unit not making ice checked unit to find E2 motor lost position code ordring icemaker to complete repair; ordrng 1 W11579560 (ice maker)

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Bowie, MD 20716

Shawn D.

Job Details: 12/02/2022

cx complaint unit was showing f2e1 error code called whirlpool and wa told unplug and when they plug it back in they said it sparks at the outlet. inspected unit and plugged it in and it does spark this is normal. checked for errors and had none. ran test 51 and got stuck at step 18 checked gearcase and is leaking oil. unit has a bad gearcase slider clutch and washplate. called safety spoke with dana sr#7735149995 documented issue and eft cx with quote; ordrng 1 W11393685 (gearcase 263.77) and 1 W10734521 (slider 18.64) and 1 W10754448 (clutch 85.97) and 1 W10775188 (washplate 94.74)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near York, PA 17408

Bernard M.

Job Details: 12/02/2022

"Replaced lid latch,capacitor and control, ran auto test and unit completed test without issues or noise. Unit runs as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Upper Marlboro, MD 20774

Shawn D.

Job Details: 12/02/2022

arrived informed cx on pricing and she has extended warrenty she said she made appointment online and she said it showed her warrenty when filling out form. told cx to call whirlpool to send correct ticket over

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Myrtle Beach, SC

Jason T.

Job Details: 12/02/2022

"Tech called and spoke with tech line in reference to the unit, was advised the unit will disable the broil cycle when the door is left open to cook, this is a Safety design per tech line, spoke with Chris REF # 7735190455 to document. Also called and spoke with the cx to advise that the broil is working as designed when the door is closed, when left open the flame will shut off, cx agreed."

We serviced a

WHIRLPOOL FREEZER

Model WRS315SDHZ04

Near Sterling, VA 20164

Richard B.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL COOKTOP

Model G7CG3064XS00

Near Havre de Grace, MD 21078

Neil H.

Job Details: 12/02/2022

"CX COMPLAINT THE LR BURNER NOT SPARKING BUT ELECTRODE GOOD AND THE LF BURNER SWITCH IS LOCKED AND KNOB BROKEN 755.06 TOTAL CX WILL THINK ABOUT REPAIRING 120 COLLECTED; ordrng 1 WPW10284885 (knob) and 1 W10441652 ( Valve, Gas (lf,rr))"

We serviced a

KITCHENAID DBL WALL OVEN

Model KOCE507ESS11

Near Baltimore, MD 21208

Justin S.

Job Details: 12/02/2022

cx says the microwave on the unit has a burning smell when using it. cx says another company has been out already and has replaced the cooling fan mag tube and inverter. tested the unit and the unit is heating good but does have a burning smell. the unit has a f6e4(ui and appliance manager mismatched). dont see any burnt spots visually inspecting. called tech support and spoke with an ed. activated the mag in diagnostics no smell heating good. activated the cooling fan and the fan is smelling. activated the crisper and no smell. file number 7735185972.; ordrng 1 W11344874 (fan) and 1 W10915651 (cover-plt)

We serviced a

WHIRLPOOL HOOD

Model KVWB400DSS4

Near Odenton, MD 21113

Mitchell H.

Job Details: 12/02/2022

cx complaint unit is vibrating. took out old blower motor and replaced with new one. old fan blade was missing a chunk out of it causing it to go off balanced. job completed

We serviced a

JENN-AIR RANGE

Model JDRP436HL01

Near Chesterfield, VA 23838

Chris B.

Job Details: 12/02/2022

replavced console tested unit working as desighned

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Carlisle, PA 17013

Fred G.

Job Details: 12/02/2022

i was able to access unit and replace the FC door and nameplate as per previous visit. heated door gasket to form to body of unit. unit now checks good.

We serviced a

JENNAIR REFRIGERATOR

Model JBRFR36IGX00

Near Annapolis, MD 21403

Andrew H.

Job Details: 12/02/2022

Cx complaint is the unit is damaged at the top right corner of the frame area and across the top the the left corner. the top frame is not a replaceable part and there are no parts that can be replaced to repair this unit. i was advised that im am documenting issue for exchange.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHB03

Near Newark, DE 19711

Alexander W.

Job Details: 12/02/2022

"Cx complaint unit not making ice inspected tested and verified cx complaint found ice maker defective stuck in harvest position installed new ice maker from pre-id parts and tested unit, unit not finding him position or doing anything, reset power still nothing cut open harness through door no signs of failed harness took continuity through grey wire straight to ice maker and there is a break in wire just not visible, ordering FC door and informed cx of wait time and delivery to cx home also ordering control just in case. Cannot reached due to SO part. ; ordrng 1 LW11026427 (FC door) and 1 W11212392 (Control)"

We serviced a

KITCHENAID RANGE

Model KFGC506JSS01

Near Virginia Beach, VA 23456

Anthony D.

Job Details: 12/02/2022

cx complaint unit has dent in door causing bad seal around outer glass replaced outer door tested unit working as designed

We serviced a

WHIRLPOOL WASHER

Model RTW4516FW2

Near Lancaster, PA 17601

Justin L.

Job Details: 12/02/2022

"CX complains unit was not activating cycles. During testing cold water had no flow from the valve, when removing the cold water inlet hose from valve silica gel was discovered clogging the valve. Was able to clean clogged valve and hose. Unit now checks good. No further work needed. Collected $120 for service call."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Manchester, MD 21102

Brian R.

Job Details: 12/02/2022

cx complaint is unit is tearing her things up and pulling strings out of things and never enough water goes into unit. she said she always uses deep wash. found codes F2E1 UI Stuck Button F0E5 Off Ballance Load F0E7 Load detected during clean cycle.ran a DLMS cycle and then auto test on unit. unit had trouble with code. was able to run things and then we started a quick wash with deep fill to test water in. unit did not fill over wash plate. drum felt smooth and wash plate flush. will order parts for unit asa well as updated parts. office will schedule. ; ordrng 1 W11419171 (Control) and 1 W11596129 (UI Panel) and 1 W10902814 (Washplate)

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Westminster, MD 21157

Brian R.

Job Details: 12/02/2022

cx complaint is unit fills and says sencing and switched to wash and just stops and wont do anything. took a few tries for unit to want to take code and switch. found code F1E1 Main control fault F8E1 Long Fill ran recalibration and then auto test. unit gets no cold water but hot strong. unit will need parts. all parts in. scheduled cx as well as put in for a weekend or cancelation list or anything sooner. office will schedule if sooner. ; ordrng 1 W11481725 (Control)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Palmyra, PA 17078

Justin L.

Job Details: 12/02/2022

Cx complaint unit not starting cycle. Was able to access unit. Unit lid lock would click but not lock upon inspection of the lid lock it was discovered the lid lock failed. Oredered new lid lock for return visit on Fri 12/9/22; ordrng 1 W11513248 (Lid lock)

We serviced a

WHIRLPOOL WASHER

Model MHW6630HC3

Near Lusby, MD 20657

Shane B.

Job Details: 12/02/2022

installed bellows and tested unit for cx. unit compeleted cycle with no issues. no error codes were saved before or after service cycle. unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Moyock, NC 27958

Branden R.

Job Details: 12/02/2022

"cx complaint leaking - top load washer checked unit and found no error codes stored to unit , tested unit and found vary hit water pressure to unit causing fabric softner to over fill , adjusted water and tested unit is now running as designed with no leaks ."

We serviced a

MAYTAG DBL WALL OVEN

Model MEW9630DS01

Near Upper Marlboro, MD 20774

Shawn D.

Job Details: 12/02/2022

cx compalint unit is giving off gas smell. inspected unit and this is a double wall oven no gas. infomred cx there will be a burning smell when using self clean and now understands the smell she was smelling was not gas. cx started a self clean before i left. unit is good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Newark, DE 19713

Alexander W.

Job Details: 12/02/2022

Cx complaint of sizzling sound handles looses and doors not aligned. Inspected tested and verified cx complaint tightened handles and leveled fridge explained how the frost hitting defrost heater will make a sizzling sound and its operating normally. Unit is working as designed job is complete.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Virginia Beach, VA 23453

Anthony D.

Job Details: 12/02/2022

replaced all parts calibrated tested unit is working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Upper Marlboro, MD 20774

Shawn D.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Newport News, VA 23608

Carl A.

Job Details: 12/02/2022

"cx complaint of unit nmaking a grinding noise,checked unit to find no error codes at this time,checked bottom of unit to find that splinds have grinded on both the gear case and splutch replaced sputch as the moment but unit is going to need a grear case as leaking oil from it ordering parts needed for repairs; ordrng 1 W10752187 (Washplate Screw) and 1 W11510461 (WASHPLATE) and 1 W11449840 (Gearcase) and 1 W10721967 (Drive Clutch Kit) and 1 W11239857 (belt) and 1 LOOK/LOOK"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBLS36FMB01

Near Arnold, MD 21012

Andrew H.

Job Details: 12/02/2022

"Cx complaint unit is beeping. when replacing control noticed connectors did not match. referred to service pointer W10823361, found proper control replacement for KBLS36FMB01 is W10818296. Notified cx new board will have to be ordered, office will contact cx to schedule replacement.; ordrng 1 W10818296 (control kit)"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HC0

Near Warrenton, VA 20187

Daniel J.

Job Details: 12/02/2022

per notes installed gear case clutch stator slider with new screws calibrated ran diag cycle no faults or errors

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW08

Near York, PA 17408

Bernard M.

Job Details: 12/02/2022

Cx complaint unit makes noise while running. When arrived heard unit making loud metal vibrating noise. Accessed the compressor and found process stub vibrating against the cover. Placed mastic over pinched stub and placed cover back on and the unit no longer makes noise. Unit checks good

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Chesterfield, VA 23838

Chris B.

Job Details: 12/02/2022

replaced tub tested unit working as desighned

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Greensboro, MD 21639

Andrew W.

Job Details: 12/02/2022

"Per prior diagnosis, replaced motor, control, wire harness, inlet valve, capacitor, and lid lock latch. could not test unit because cx had another unit hooked up in the way. job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Martinsburg, WV 25403

Ken M.

Job Details: 12/02/2022

"Customer complaint is that the gaskets on both doors are not sealing properly. Found that both door frames are warped, pulling the gaskets away from the inner door liner. Unit needs new doors.; ordrng 1 W11575716 (door - rc(SS)) and 1 LW10638683 (door - fc(SS)) and 1 W11178521 (nameplate)"

We serviced a

WHIRLPOOL WASHER

Model MVWB880BW0

Near Goldsboro, PA 17319

Bernard M.

Job Details: 12/02/2022

Cx complaint the unit's lid won't lock to start cycle. Entered into diag and found error code F82 lid lock fault. Ran test cycle and unit completed cycle without issues. Gave cx quote for full repair and they'll be purchasing new unit.

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Bowie, MD 20715

Shawn D.

Job Details: 12/02/2022

cx complaint unit is not gong past filling. inspected unit then checked for errrors and has f2e1 f7e1 f7e6 clered errors then ran servce ccyle and when agitating unit buzzes same with spinn. checked under unit to find a drill the has smashed the capacitor. called office part is in stock there and is only 7 minutes away. went and picked part up installed capacitor and tested and now unit agitated and spins. collected payment. unit is good; ordrng 1 W11158830 (capacitor 118.11)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Fairfax, VA 22032

Demonte S.

Job Details: 12/02/2022

"Installed the Compressor, Couplers & Driers. Pulled Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit to 2.0 Oz's. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures.); used 1 W11504431 ( Coupler ( van stock)) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Newsoms, VA 23874

Zachery R.

Job Details: 12/02/2022

"replaced control, adjusted outter panel, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near ,

Carl R.

Job Details: 12/02/2022

Unit will need the new style fitting for water line. Needs fitting wo4373559.; ordrng 1 Wp4373559 (Fitting) and 3 Wp4373559 (Fitting ( van stock))s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB02

Near Dundalk, MD 21222

Alexander D.

Job Details: 12/02/2022

"cx complaint brick of ice in ice container also lights flickering for a few seconds when opening doors. inspected unit and verified complaint. cx had plumber replace shutoff valve and water is dispensing normal now and unit is making ice but they keep getting big brick of ice in container. found icemaker leaking. replaced icemaker and tested, no longer leaking. found all lights flicker for a few sec after opening either door. they flicker when i release either door switch. ordering leds, returning tech try replacing rc ceiling led before the other 2. parts in stock @tribles, scheduled return visit for 12/19; ordrng 1 WPW10515058 (led, rc ceiling) and 2 WPW10515057 (led)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Greencastle, PA 17225

Andrew S.

Job Details: 12/02/2022

Cx complaint is that the water drips after using the dispensor. Upon arrival I found that the water does drip within a few seconds after finishing dispensing. I was unable to see the unit drip other than immediately after dispensing. I found that the valve is shutting off and is not leaking after it closes. I found that the unit does not need and repairs at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHB03

Near Newark, DE 19711

Alexander W.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL DISHWASHER

Model WDT780SAEM2

Near Stafford, VA 22554

Carl R.

Job Details: 12/02/2022

"Cx complaint is, AIG DW rack rollers broke off. Inspected unit and seen wheel no longer intact. Pulled unit from rails and removed original adjuster and installed new updated adjuster. Unit working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Chesapeake, VA 23320

Austin D.

Job Details: 12/02/2022

cx complaint the unit is leaking at the bottom. checked the unit and found that the ice maker warter line was leaking at the conection at the bottom. reseated the water line and tested. unit is no longer leaking.

We serviced a

JENNAIR REFRIGERATOR

Model JBRFR36IGX00

Near Annapolis, MD 21403

Andrew H.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL N/A

Model MAV7260BWW

Near Elizabeth City, NC 27909

Branden R.

Job Details: 12/02/2022

"cx complaint unit will not power on , checked unit and found bad timer on unit , has proper vac going to timer but timer is DOA , uninstalled and found gearcase will need to be replaced found washer pully failed and crakced outter tub with motor , unit will need new outter tub so unit dont leak , ordering full gearcase repair , timer and outter tub for proper repair to be done while testing could not locate o ring on gearcase ordering new one for repair .; ordrng 1 22004312 (timer) and 1 35-2018 (stator) and 1 35-6615 (Whirlpool Ht Trans/seal Hub) and 1 22002742 (outter tub) and 1 12002213 (Whirlpool Washer Pulley & Thrust Bearing Kit) and 1 25-7941 (o ring)"

We serviced a

KITCHENAID COOKTOP

Model KECD807XBL00

Near Bel Air, MD 21015

Neil H.

Job Details: 12/02/2022

"AS I WAS REMOVING THE GLASS TOP IT WAS STUCK SLOWLY LIFTING I HEAR A CRACK LOWER CENTER EDGE CRACKS THANI REPLACE THE SWITCH PUT UNIT BACK TOGETHER AND THEN PUTTING KNOBS BACK ON ALL WHERE GOING ON GOOD THAN THE LAST ONE THE BLOWER FAN SWITCH IT FALLS THROUGH THAN THE FAN COMES ON AND WAS RUNNING THAN AFTER ABOUT 30-45 SEC BURNING SMELL LIKE THE BLOWER MOTOR BURNED OUT AND SWITCH IS IN 2 PIECES COOKTOP GLASS,BLOWER MOTOR AND SWITCH NEEDED EVERYTHING THAT COULD HAVE WENT WRONG IN A JOB HAPPENED HERE TODAY 2ND TECH NEEDED ON RETURN CX UNDERSTANDING OF EVERYTHING HE WAS RIGHT THERE AND WITNESSED ALL THE CRAZY THINGS HAPPENING 1 BY 1; ordrng 1 W10296247 (Whirlpool Range Main Cooktop - Black) and 1 WPW10247585 (motor-blwr) and 1 WP4456836 ( Switch, Blower)"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Silver Spring, MD 20902

Israel R.

Job Details: 12/02/2022

Customermer complaint unit is not washing correctly and the unit is shaking a lot. I found the unit is not level. I level the unit and found the unit has a loose splutch. I reseated the splutch and the unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAB12

Near York, PA 17408

Bernard M.

Job Details: 12/02/2022

Cx complaint unit makes noise. Ran test 4 and found compressor to be running and no noise being produced. Ran test 3 and found the evap fan hitting ice creating noise. The freezer door gasket wasn't sealing along the top creating ice to collect around the fan. Defrosted ice around fan then applied heat to gasket so it would seal. The door seals all the way around when closing. Unit checks good

We serviced a

WHIRLPOOL WASHER

Model wtw5000dw2

Near ,

Michael E.

Job Details: 12/02/2022

"CX complaint: shaking and not completing cycle. Tested and verified complaint. The suspension rods were wore out so i replaced them. I found the problem is coming from gearcase connection to basket. Ordering gearcase, hub and washplate. Scheduled return visit for 12/9 PM . CX gets home at 4pm.; ordrng 1 W10528947 (drive hub kit) and 1 W10752283 (washplate) and 1 W11454734 (gearcase)"

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Manheim, PA 17545

Justin L.

Job Details: 12/02/2022

cx complaint unit leaking and going off balance no matter what cycle. Was able to access unit and found f0e5 off balance f0e2 suds f5e2 lock failure. Ran test 12 and found unit banged around. Found the shocks failed. During fill found leaking from dispenser and bellow and during drain its struggling to drain due to impeller in pump is failing and hose has a pinholes causing leaks. While unit spins unit is giving err message as well. Unit is stacked and in a tight space so will need a 2nd technician to safely unstack dryer for repair. Ordering parts and once approved office will need to set return.; ordrng 1 W11524103 (dispenser) and 1 W11314648 (bellow) and 4 W11545322 (shock)s and 1 W11316671 (drain hose) and 1 W11458345 (drain pump) and 1 W11322883 (control)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Harrisburg, PA 17110

Fred G.

Job Details: 12/02/2022

i was able to access unit and replace the console as per previous visit. when removing the front penal i found moisture on door once console was removed. i also found vent fan gasket was not installed currectly from factory. I was able to fix gasket and reinstalled front panel. tested unit and found unit now checks good.

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 12/02/2022

"replaced gearcase, washplate, motor, and clutch, calibrated and tested, unit working as designed. left old parts with cx."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Newark, DE 19713

Alexander W.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Richmond, VA 23222

Jonathon C.

Job Details: 12/02/2022

icemaker sent to cx was wrong. i ordered the correct part but the part sent to cx was a different part number. took pictures.; ordrng 1 w11579560 (icemaker)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Odenton, MD 21113

Mitchell H.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL WASHER

Model WFW7590FW0

Near Washington, DC 20002

Emmanuel R.

Job Details: 12/02/2022

"Cs unit other not draining door gasket molded, confirmed complaint. Test cycle completed ok, no trouble codes. Found the bellow to be torn and water is leaking on the drip pan. Unit is in a small closet and stacked. Might need two techs.; ordrng 1 W11106747 (bellow)"

We serviced a

WHIRLPOOL DRYER

Model WED49STBW

Near Leesburg, VA 20175

Ezra M.

Job Details: 12/02/2022

"not drying properly. found blower wheel disconnected from motor shaft, reconnected, tested, working properly.also advised cust to have vents cleaned."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS04

Near Myrtle Beach, SC

Jason T.

Job Details: 12/02/2022

"Cx complaint, no water-ice from the dispenser, inlet valve failure, warm air migration caused the water tank to freeze. Installed parts from truck stoock to complete the repair, verified all unit functions for proper operation...working as designed.; ordrng 1 WPW10341320 (valve-inlt JT VS) and 1 212643 (sealer-gum JT VS), used 1 WPW10341320 (INLET-VALVE), and 1 212643 (PERMAGUM) from stock"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Georgetown, DE 19947

Frederick R.

Job Details: 12/02/2022

CX complaint is F0E9 error code. Inspected tested unit and verified complaint. During inspection I foun leveling legs defective and causing WM to wobble uncontrollably. This is under 30 days from DOP and falls under 30 day warranty. Ordering levleing legs for unit. Parts in stock.; ordrng 4 WPW10687506 (leveling leg)s and 1 look (look)

We serviced a

JENN-AIR RANGE

Model JDRP436HL01

Near Chesterfield, VA 23838

Chris B.

Job Details: 12/02/2022

replavced console tested unit working as desighned

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Williamsburg, VA 23185

Lucas R.

Job Details: 12/02/2022

"cx complaint rack falling when trying to use, checked unit found adjuster wheel seperated from adjuster, replaced adjuster, tested unit working as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Brandywine, MD 20613

Robert A.

Job Details: 12/02/2022

Cx complaint that the unit is not dispensing ice. I inspected the unit and confirmed the complaint. The augor motor does not respond when I press the paddle. I checked the augor motor and the connector was not secure to the aufor motor. I secured the connector and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near East Hempfield Township, PA 17538

Justin L.

Job Details: 12/02/2022

Cx complaint unit not working. Was able to access unit and found F2E2 no response from UI. Checked connections and verified incoming voltage. Ordering parts for repair and once in office will need to set return. Unit is registered but missing model and serial sticker. Cx will reach out and have one shipped to them for return visit.; ordrng 1 W11368911 (interface) and 1 W11028004 (connector) and 1 W11305308 (control)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204DSS0

Near McLean, VA 22101

Jason A.

Job Details: 12/02/2022

CX complaint DW leaks. Found elbow at fill tube loose. Water drip as soon as I bumped. See SDpics. Tightened elbow & ran test wash 2X Racks are separating S22916 covered > JJ; ordrng 1 W11259785 (track L S22916) and 1 W11259786 (track R S22916)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HV07

Near Goldsboro, PA 17319

Fred G.

Job Details: 12/02/2022

arrived to cx home to find the microwave has been swapped out with a new one. unit checks good.

We serviced a

KITCHENAID FREEZER

Model KBSN608ESS

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 12/02/2022

"this is a built in refrigerator, the contractor ordered a freezer door because the door cover has some scratches, i explain to the client that she doesn't need the door, what she needs is the panel, she will contact the contractor."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Lewes, DE 19958

Michael E.

Job Details: 12/02/2022

"CX complaint: very loud when running. Tested and verified complaint. I found the condenser is rattling and the vibration is coming from the compressor which is vibrating excessively. Ordering compressor, coupler, dye drier, 2 count and SS tech needed per FR; ordrng 1 W11370574 (compressor) and 1 W11506635 (coupler) and 1 W10143759 (drier (service))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Mount Airy, MD 21771

Marc M.

Job Details: 12/02/2022

cx complaint unit not dispensing water. inspected unit and found that there is a crack in the dual valve where the valv ehas split entirley and will not draw water or sustain pressure. replaced valve with pre id parts. unit now checks good.

We serviced a

WHIRLPOOL RANGE

Model KSEG700ESS6

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 12/02/2022

"Installed parts to complete the repair, verified all unit functions for proper operation...working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Fairfax, VA 22031

Jason A.

Job Details: 12/02/2022

CX complaint DW not draining. Found standing water in tub. Unit will not drain. Unit fills but no voltage to drain pump. Drain pump measures good resistance at control connector but no way to test otherwise > JJ; ordrng 1 W11305303 (cntrl-elec)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Chesterfield, VA 23838

Chris B.

Job Details: 12/02/2022

replaced tub tested unit working as desighned

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Richmond, VA 23237

Chris B.

Job Details: 12/02/2022

cx comp unit unit will not stop and take hours to finish cycle insp unit conf cx comp found wire not seated on valve seated wire tested unit working as desighned

We serviced a

MAYTAG WASHER

Model MHW6630HC2

Near Broadlands, VA 20148

Ezra M.

Job Details: 12/02/2022

"Lo Flo error, unit storing f8e1 error. found both valves getting voltage and have water coming to them, unit will need both the hot and cold valves. unable to shut water supply valves off at wall. advised cust to have checked by plumber before repair.; ordrng 1 W11316255 (valve)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Reston, VA 20191

Richard B.

Job Details: 12/02/2022

CX complant. No ice. Prior diagnosis found unit needs reciever and emmiter boards. Installed and cycled power. Unit working as designed. RB

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Ashburn, VA 20147

Ezra M.

Job Details: 12/02/2022

"did no receive inlet valve, received water inlet instead, unit also storing error f9e1, ordering inlet valve and drainpump.; ordrng 1 W11434044 (fill valve) and 1 W11412291 (drainpump)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS00

Near Potomac, MD 20854

Roberto I.

Job Details: 12/02/2022

"Cx complaint humming noise, damaged door gaskets.Confirmed damaged and noldy rc door gaskets. Compressor and fans on, unable to confirm any humming noise. Ordering 2 door gaskets 8201809. Collected $578.48, balance due $220. **2 COUNTS** per time consuing parts replacement; ordrng 2 8201809 (door gasket)s and 1 2 counts"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Newsoms, VA 23874

Zachery R.

Job Details: 12/02/2022

"replaced control, adjusted outter panel, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Shippensburg, PA 17257

Andrew S.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL WASHER

Model WTW8240YW0

Near Conestoga, PA 17516

Justin L.

Job Details: 12/02/2022

Cx complaint unit making noise during spin. Was able to access unit and found failing bearing. Attempted to seperate the unit but wash plate is seized and will need broken off. Ordering all parts needed for repair and once approved parts will ship to cx who will contact us.; ordrng 1 W10381078 (outer tub) and 1 W10549509 (spin basket) and 1 WPW10380698 (wash plate) and 1 look (look)

We serviced a

WHIRLPOOL WASHER

Model PAVT910AWW

Near Charlottesville, VA 22903

Eric F.

Job Details: 12/02/2022

Cx rescheduled with office.; saved tckt

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Herndon, VA 20171

Richard B.

Job Details: 12/02/2022

"CX complant, Noise from machine. Prior diagnosis found unit needs splutch and gearcase, Installed both and tested unit after calibrating unit. Unit working as designed, Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ

Near Newark, DE 19711

Alexander W.

Job Details: 12/02/2022

Cx stated light will not come on inspected tested and verified cx complaint found door switch in FC not actuating replaced from pre-id parts tested unit unit is now operating as designed job is complete.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Forest Hill, MD 21050

Neil H.

Job Details: 12/02/2022

CX COMPLAINT UNIT MAKING NOISE UNIT HAS CLOTHES IN IT AND IT IS MAKING STRAINING NOISE AND THE SCREWS ON THE FLOOR NOT SURE WHAT THEY GO TO BUT IT'S NOT THE WASHER ORDERING GEARCASE AND SPLUTCH NEEDED UNIT SOUNDED NORMAL EMPTY BUT LOUD FULL; ordrng 1 W11454734 (Whirlpool Washer Transmission Gearcase) and 1 W10721967 (Whirlpool Washer Drive Clutch Kit) and 1 W11239857 (belt)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Brandywine, MD 20613

Robert A.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL DRYER

Model WED7500GC0

Near Dover, DE 19901

Andrew W.

Job Details: 12/02/2022

"Per prior tech's diag, replaced catch. door hinges were bent some, also adjusted them so the door stayed shut. unit is now working as designed. job complete. called office and spoke the Ethan to verify cx was all paid up in full."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Owings Mills, MD 21117

Justin S.

Job Details: 12/02/2022

cx says the unit makes noise 5 minutes into the wash. in component activation the unit is agitating spinning draining and filling good. no error ocdes in memory. ran the calibration and i heard the loud grinding noise. removed the shieldf and found the gearcase has been leaking oil. the unit needs parts; ordrng 1 W11454372 (gearcase) and 1 W10721967 (clutch) and 1 W11481722 (actuator) and 1 W11611297 (belt)

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