We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Bowie, MD 20716
Shawn D.
Job Details: 12/02/2022
cx complaint unit was showing f2e1 error code called whirlpool and wa told unplug and when they plug it back in they said it sparks at the outlet. inspected unit and plugged it in and it does spark this is normal. checked for errors and had none. ran test 51 and got stuck at step 18 checked gearcase and is leaking oil. unit has a bad gearcase slider clutch and washplate. called safety spoke with dana sr#7735149995 documented issue and eft cx with quote; ordrng 1 W11393685 (gearcase 263.77) and 1 W10734521 (slider 18.64) and 1 W10754448 (clutch 85.97) and 1 W10775188 (washplate 94.74)
We serviced a
WHIRLPOOL DRYER
Model WED49STBW
Near Leesburg, VA 20175
Ezra M.
Job Details: 12/02/2022
"not drying properly. found blower wheel disconnected from motor shaft, reconnected, tested, working properly.also advised cust to have vents cleaned."
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX305ESS1
Near Pikesville, MD 21208
Marc M.
Job Details: 12/02/2022
installed parts and tested unit. unit now checks good. water fills reservoir and no leaks.
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HB01
Near Harpers Ferry, WV 25425
Ricky E.
Job Details: 12/02/2022
"installed parts, unit cks ok..."
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LZ1
Near Fredericksburg, VA 22408
Tanner B.
Job Details: 12/02/2022
"CX Concern of the units burner not working well , found the units lf burner flame very high on low , adjusted the units valve and tested unit .. LF burner working well , flame is corrected.. Also noticed the bottom bake burner cover warped and not staying in place .. Unable to secure cover ..; ordrng 1 WP3195097 (COVER) and 1 look (look)"
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near Broadlands, VA 20148
Ezra M.
Job Details: 12/02/2022
"Lo Flo error, unit storing f8e1 error. found both valves getting voltage and have water coming to them, unit will need both the hot and cold valves. unable to shut water supply valves off at wall. advised cust to have checked by plumber before repair.; ordrng 1 W11316255 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Fairfax, VA 22032
Demonte S.
Job Details: 12/02/2022
"Installed the Compressor, Couplers & Driers. Pulled Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit to 2.0 Oz's. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures.); used 1 W11504431 ( Coupler ( van stock)) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Winchester, VA 22602
Ricky E.
Job Details: 12/02/2022
tech line chris.. SR#7735189810.. per tech line the units inverter seems to be shorting and blowing the gfi... need part; ordrng 1 w11320585 (inverter)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Greensboro, MD 21639
Andrew W.
Job Details: 12/02/2022
"Per prior diagnosis, replaced motor, control, wire harness, inlet valve, capacitor, and lid lock latch. could not test unit because cx had another unit hooked up in the way. job complete"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Williamsburg, VA 23185
Lucas R.
Job Details: 12/02/2022
"cx complaint unit not heating, checked unit found open element, verified 240vac to element, replaced element, tested unit working as designed"
We serviced a
KITCHENAID FREEZER
Model KBSN608ESS
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 12/02/2022
"this is a built in refrigerator, the contractor ordered a freezer door because the door cover has some scratches, i explain to the client that she doesn't need the door, what she needs is the panel, she will contact the contractor."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Mount Airy, MD 21771
Marc M.
Job Details: 12/02/2022
cx complaint unit not dispensing water. inspected unit and found that there is a crack in the dual valve where the valv ehas split entirley and will not draw water or sustain pressure. replaced valve with pre id parts. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Bealeton, VA 22712
Daniel J.
Job Details: 12/02/2022
fridge complaint icemaker not keeping up with families needs checked tray ice in tray about one cycle confirmed iceroom fan moving cold air from freezer replaced icemaker cycled water filled into tray
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Windsor, NC 27983
Branden R.
Job Details: 12/02/2022
"cx complaint crack in the bottom of the refrigerator. checked unit and found hairline crack on liner inside fridge . allowing warm air into unit and cause moisture build up , ordering liner epoxy repair kit and whirlpool touch up paint for proper repair to be done .; ordrng 1 8201700 (Liner Epoxy Repair Kit) and 1 72017 (Whirlpool Appliance Touch Up Paint, White)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Fairfax, VA 22032
Demonte S.
Job Details: 12/02/2022
"Installed the Compressor, Couplers & Driers. Pulled Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit to 2.0 Oz's. Unit is starting to Cool. Unit is working as Designed. ( Any questions please check Sd Pictures.); used 1 W11504431 ( Coupler ( van stock)) from stock"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Silver Spring, MD 20902
Israel R.
Job Details: 12/02/2022
Customermer complaint unit is not washing correctly and the unit is shaking a lot. I found the unit is not level. I level the unit and found the unit has a loose splutch. I reseated the splutch and the unit is back to normal operations.
We serviced a
KITCHENAID OVEN
Model KOCE507ESS11
Near Severna Park, MD 21146
Andrew H.
Job Details: 12/02/2022
"Cx complaint wave covers are becoming extremely hot after use and show signs of discoloration. Advised cx issues are caused by buildup of food debris on covers. Ordering 2 new replacement covers (W10915651), scheduled return job for Wednesday 12/14/22; ordrng 2 W10915651 (Waveguide Cover)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAK0
Near Red Lion, PA 17356
Drew B.
Job Details: 12/02/2022
cx complaint that unit is getting the f8e4 code and water was in float tray.. cleaned water checkd sels and all connections that could leak and reseated the tray switch znd now runs for 10 mins didnt find leak but will need cleaned being the suds amount after testing empty.
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW4
Near Monkton, MD 21111
Brian R.
Job Details: 12/02/2022
cx had 1 load done and on 2nd load running when i got here and unit was leaking. puylled unit and removed back as thats where water was coming from and water coming out hole on center left of unit through a drain hole. called tech line and spoke to Travis and SR#7734819589 found unit switched to new drum and changed ait port and this drum did not come with hose. advised to order hose and install hose and sit again with unit and run a entire cycle. advised cx we will try to over night or expidite part if we can. we went off pointer W11495084. office to schedule. cx also wanted to leave back panel off to dry and put a towel down so she can finish load in there. advised unit wont be secure and will wabble. put unit back per there request.; ordrng 1 W11495084 (Hose)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Sterling, VA 20164
Richard B.
Job Details: 12/02/2022
"CX refused service today , Stated there are other issues with fridge but when asked what they were she would not tell me. Stated she could not think of them right now. I told her i could take care of any issues she had with fridge today but CX insisted she has a appointment on 12th dec. RB; saved tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Reston, VA 20191
Richard B.
Job Details: 12/02/2022
CX complant. No ice. Prior diagnosis found unit needs reciever and emmiter boards. Installed and cycled power. Unit working as designed. RB
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Dillsburg, PA 17019
Fred G.
Job Details: 12/02/2022
cx complaint unit was making noise but no water was dispensing. inspected unit and entered into daig and found f8e1 error code. ran auto test and found water was not dispensing as designed. removed both hot and cold lines and dispensed them into basket and found water pressure from house was good. removed inlet valve and found settlement in valves. cx is running on well water. was able to replace the valve and test unit. unit now checks good. i did advise cx to get screens for there water lines.
We serviced a
MAYTAG WASHER
Model MVWC555DW0
Near Washington, DC 20002
Emmanuel R.
Job Details: 12/02/2022
"Cs unit isnt agitating and its leaving red stains on the clothes. Confirmed complain. I found the unit would agitate but the splines on the washplate, drive hub and gear case are completely gone. The splines are corroded and shaved almost all the way off. Unit needs a gear case, drivehub and a washplate to restore proper operation. Ordering parts. Advised customer not to use the machine.; ordrng 1 W10528947 (hub) and 1 W10902814 (washplate) and 1 W10752187 (screw) and 1 W11454734 (gearcase)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Odenton, MD 21113
Mitchell H.
Job Details: 12/02/2022
cx complaint unit is leaking. inspected unit and tested every single component with water. no leaks. filled unit all the way up shook around and drained it all out and not a drop anywhere. looked under unit after the fill and did not find any sign of water form unit. (new or old) unit checks okay. job completed.
We serviced a
KITCHENAID HOOD
Model KXW9736YSS0
Near Charlottesville, VA 22901
Eric F.
Job Details: 12/02/2022
"Confirmed cx complaint unit control housing falling out of assembley. Found screw mounting bracket broken on control housing. Quoted cx for housing, cx paid in full. Ordering control housing.; ordrng 1 W11387938 (control housing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near ,
Andrew W.
Job Details: 12/02/2022
Cx complaint is unit has small blemish on the paint of the cabinet. inspected and verified complaint. blemish is about the size of the tip of a pen and is not visible without direct light on the unit. cx had 3 people looking for it to show for picture documentation. blemish looks like a minor scrape of the paint from possibly taking the box off. cannot recommend a repair because there is no paint to put on the unit and it is not causing a functional issue to the unit worth deeming non-repairable. cx said they will just get touch up paint from lowes. unit is working as designed. job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Alexandria, VA 22308
Dustin F.
Job Details: 12/02/2022
"CX complaint: Unit Leaking on floor periodicallyInspected unit, found drain tube clogged in the back and condesor super dirty. Condensor being soo dirty more then likely is making the frist overcool and over defrost. With the drain tube clogged i found evidence of water leaking out of the check valve onto the floor. Also found evidence of mice damaging the drain pan. Checked all water valves, lines, and connectors for leaks. all good. I cleared out the blockage in the CX drain tube with pipe cleaner and reset the tube. unit now working as intended. Charged CX $120.00 service fee."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Bowie, MD 20721
Shawn D.
Job Details: 12/02/2022
"cx compalint unti is not working. inspected unit then plugged it in and drain pump is running, canceld it out then checked for errors and has f0e5 cleared code then ran service ccyle and everything passed but seems like when spinning its slipping. checked under unit no belt is good gearcase looks good. removed wash plate to find the hub going bad. replaced hub then ran servuce cycle agan and sounds good. calibrated control. unit is good"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Herndon, VA 20171
Richard B.
Job Details: 12/02/2022
"CX complant, Noise from machine. Prior diagnosis found unit needs splutch and gearcase, Installed both and tested unit after calibrating unit. Unit working as designed, Job completed, RB"
We serviced a
KITCHENAID COOKTOP
Model KCED600GSS01
Near Fountain, NC 27829
Branden R.
Job Details: 12/02/2022
"came out to replace cooktop , disassembled and replaced cooktop , tested unit is running as designed ."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Norfolk, VA 23513
Carl A.
Job Details: 12/02/2022
"cx complaint of unit locking and unlocking,checked unit to find no error codes at this time called techline spoke with Rob ran unit through diagnoise tested componets unit is working as designed found bezel to be broken and the bottom part of door switch broken as well,advise cx on use of soap as they are use up to the number 4 line on cup that comes with the degregeant,also advise cx to run clean wash mode as instruced by techline SR#7735187754; ordrng 1 W11643703 (BEZEL)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Windsor, NC 27983
Branden R.
Job Details: 12/02/2022
"cx complaint crack in the bottom of the refrigerator. checked unit and found hairline crack on liner inside fridge . allowing warm air into unit and cause moisture build up , ordering liner epoxy repair kit and whirlpool touch up paint for proper repair to be done .; ordrng 1 8201700 (Liner Epoxy Repair Kit) and 1 72017 (Whirlpool Appliance Touch Up Paint, White)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Milford Mill, MD 21244
Justin S.
Job Details: 12/02/2022
cx says after she starts a cycle the unit waits for a few minutes then shows completed. no error codes in memory. ran the diagnostic cycle and the unit is filling draining agitating and spinning good. visual inspection looks good. reset power and calibrated but got a f7e1(tach). checked the tach sensor in sensor feedback and doesnt move. the unit needs parts. cx does not wish to proceed at this time and will call in if they want to continue; ordrng 1 W10913953 (actuator(49.40)) and 1 W11543997 (control(150.29))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Spotsylvania Courthouse, VA 22551
Carl R.
Job Details: 12/02/2022
"Cx complaint is, No Cool Refrigerator - SP W11634348 - Special Project S71162 - Kit Per SP W11634348 - Not Cooling. Pulled unit from wall and compressor is hot to the touch. No fans blowing or no cooling. SR#7735188179. Evap fan is working properly. Sealed system needed.; ordrng 1 W11370574 (Compressor) and 1 W11504419 (Suction tube) and 1 W11504420 (Coupler) and 1 W11504418 (Lock ring compressor to condenser) and 1 W11506623 (Coupler) and 1 W11490399 (Drier) and 1 W11504448 (Coupler) and 1 W11506635 (Access valve)"
We serviced a
JENN-AIR RANGE
Model JDRP436HL01
Near Chesterfield, VA 23838
Chris B.
Job Details: 12/02/2022
replavced console tested unit working as desighned
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Mineral, VA 23117
Tanner B.
Job Details: 12/02/2022
"latch assebly clip/ bezel clip failed, found lid lock hanging under lid. installed new latch and strike .. need to mail bezel to cx; ordrng 1 W11545554 (bezel) and 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near King William, VA 23086
Jonathon C.
Job Details: 12/02/2022
"cx complaint, squeaking during operation. replaced belt with tighter belt. after repair tested unit with a heavy blanket in it, cx said it sounded better. job is complete."
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFE01
Near Williamsburg, VA 23185
Lucas R.
Job Details: 12/02/2022
"replaced shelf and pan, pan no longer falls out, new pan cracked reordering pan, please ship directly to CX; ordrng 1 WPW10308849 (pan-meat) and 1 look (look)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Annapolis, MD 21403
Andrew H.
Job Details: 12/02/2022
"Cx complaint unit is not cooling. Replaced 3 way valve, control board, evaporator, evap drain pan, evap cover, evap housing, drier, and compressor. Pulled unit to a 30 in vacuum, filled with 6 ounces of r134a. Unit is now working properly.; ordrng 1 W11435997 (Hosuing O/F)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Reading, PA 19608
Justin L.
Job Details: 12/02/2022
Was able to replace parts per previous visit. Unit now checks good. No further work needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Smyrna, DE 19977
Andrew W.
Job Details: 12/02/2022
"Cx complaint is unit doors not closing properly, and drawer in fridge not staying in correctly. inspected and verified complaint. the RC doors were closing the way they should, cx recently leveled the unit with a slight lean back and this allowed the doors to close on their own. the crisper drawer in the rc was just out of track. put drawer back in track and tested pulling it out and pushing it back in and it stays and operates as designed. unit is working as designed. job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Chesterfield, VA 23838
Chris B.
Job Details: 12/02/2022
replaced tub tested unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WFW7590FW0
Near Belvidere, NC 27919
Branden R.
Job Details: 12/02/2022
"cx complaint unit leaking and staying locked checked unit and found errors f3e1 f9e1 found drain pump intermittently coming on , also found bad front door seal ( bellow ) allowing unit to leak while running ordering new drain pump and seal for proper repair .; ordrng 1 W11106747 (Washer door Seal) and 1 WPW10605427 (drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Williamsburg, VA 23188
Lucas R.
Job Details: 12/02/2022
"cx complaint fost in fc, not cooling properly, checked unit found fc temp at -5, rc at 37, found excessive frost buildup in fc, gap between gasket and cabinet, heated gasket, leveled unit for proper door closure, set controls top read set points, advised cx not to monitor air temp in fc, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Martinsburg, WV 25403
Ken M.
Job Details: 12/02/2022
"Console, control, and UI replaced and tested. Unit is working properly. Old console and UI left with customer."
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ2
Near Lewes, DE 19958
Michael E.
Job Details: 12/02/2022
"CX complaint: bake and broil are not lighting. Tested and verified complaint. I found neither bake nor broil are not sparking. Replaced spark module, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Selbyville, DE 19975
Michael E.
Job Details: 12/02/2022
Replaced UI as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS00
Near Kingsville, MD 21087
Neil H.
Job Details: 12/02/2022
CX COMPLAINT TOP LF LIGHT OUT AND FC LIGHT REPLACED BOTH UNIT CHECKED GOOD
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS5
Near Washington, DC 20009
Samuel R.
Job Details: 12/02/2022
spoke with cx and advised they will reshedule for friday the 16th; schdld next appmnt for 12/16 FRI Am
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Norfolk, VA 23513
Carl A.
Job Details: 12/02/2022
"cx complaint of unit locking and unlocking,checked unit to find no error codes at this time called techline spoke with Rob ran unit through diagnoise tested componets unit is working as designed found bezel to be broken and the bottom part of door switch broken as well,advise cx on use of soap as they are use up to the number 4 line on cup that comes with the degregeant,also advise cx to run clean wash mode as instruced by techline SR#7735187754; ordrng 1 W11643703 (BEZEL)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Edgewood, MD 21040
Neil H.
Job Details: 12/02/2022
CX COMPLAINT UNIT NOT STARTING OR LOCKING FOUND THE HARNESS WIRE TO THE PUMP GOT SNAGGED SO I ADJUSTED HARNESS POSITION AND REPAIRED WIRE AND UNIT RECALB AND TESTED GOOD.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Newsoms, VA 23874
Zachery R.
Job Details: 12/02/2022
"replaced control, adjusted outter panel, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW3
Near Bowie, MD 20715
Shawn D.
Job Details: 12/02/2022
cx compalint unti makes nosie at the end of cycle. inspected unit then chcked for errors nd has f0e2 ran service cycle and when spinning still had water inside no draining fast enough. tried adjusting line it did help still draining slow. removed hose and cant get blockage free. ordering all drain lines with hook ups for return; ordrng 1 3363920A (adapter) and 1 285834 (break incase) and 1 285863 (drain hose) and 1 w10721967 (splutch incase) and 1 look (look)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HV07
Near Bel Air, MD 21015
Neil H.
Job Details: 12/02/2022
REMOVED THE SCREW PART OF THE BULB.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS2
Near Washington, DC 20010
Samuel R.
Job Details: 12/02/2022
will need co and gas meter to check unit.have strong smell of gas in house cx will turn gas off.wil need to reshedule with both meters.cx owes 120 for service call; ordrng 1 cometer (co meter) and 1 gassniffer (gas sniffer)
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Selbyville, DE 19975
Michael E.
Job Details: 12/02/2022
"CX complaint: banging sound. Tested and verified complaint. I found the drain and water lines were tapping trhe wall behind unit. I secured the lines, tested unit and it is now working prioperly. Job is complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Woodbridge, VA 22192
Demonte S.
Job Details: 12/02/2022
Inspected the unit. Found that the cx is saying it's hard to pull the Upper Rack out. Checked the Upper Rack. Found that the Right Rear Wheel is not in the Track. Fixed the Wheels. Tested the unit. Unit is working as Designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Williamsburg, VA 23185
Lucas R.
Job Details: 12/02/2022
"cx complaint rack falling when trying to use, checked unit found adjuster wheel seperated from adjuster, replaced adjuster, tested unit working as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Earlysville, VA 22936
Eric F.
Job Details: 12/02/2022
"Confirmed cx complaint unit not cooling properly. Found evidence of water under pantry UI. Unit design is known issue, water in pantry UI can cause a number of other symptoms with the unit that might not be related to those components. Unplugged UI, power cycled unit. Instructed cx to observe unit over the weekend and see if temps return to normal and to call back if not. If there are no issues Cx is to let pantry UI dry for a week, plug it in and power cycle unit, will call back if any further issues afterwards."
We serviced a
WHIRLPOOL FREEZER
Model KRFC704FBS03
Near Beltsville, MD 20705
Israel R.
Job Details: 12/02/2022
Customer complaint is that the water stopped working after last repair. I found the water is dispensing with little pressure. I found the unit was pushed all the way in i pulled unit out a bit and the water pressure started working fine. Water line was kinked.
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Williamsburg, VA 23188
Lucas R.
Job Details: 12/02/2022
"cx complaint no operation, checked unit, identified f5e1 unit lid lock code - verified 120vac to lock, mechanical failure within lid lock; ordrng 1 WPW10482836 (latch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Brandywine, MD 20613
Robert A.
Job Details: 12/02/2022
Cx complaint that the unit is not dispensing ice. I inspected the unit and confirmed the complaint. The augor motor does not respond when I press the paddle. I checked the augor motor and the connector was not secure to the aufor motor. I secured the connector and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Inwood, WV 25428
Ken M.
Job Details: 12/02/2022
"Customer complaint is that the unit is leaking. Unit tested and did not leak on the 1st diagnostic run. Reran the test cycle and unit still did not leak. Added two towels to the unit and ran a quick wash cycle. Found that when the unit drained, the standpipe nearly overflowed. Gearcase has a mettalic drag when in motion. Ordering gearcase and slider. Customer to have a plumber investigate the standpipe flow issue.; ordrng 1 W11449841 (gearcase) and 1 W10734521 (slider)"
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM04
Near Richmond, VA 23233
Thomas B.
Job Details: 12/02/2022
Removed and replaced compressor and drier filled with 4.8oz tested unit started cooling is proceeded to cool for 20 mins after unit now functions normally
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Alexandria, VA 22314
Lloyd B.
Job Details: 12/02/2022
Cx complained the unit did not dry on sensor dry. Installed new control and cx will use and keep an eye out. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Fulton, MD 20759
Eric W.
Job Details: 12/02/2022
installed parts and tested unit door now cloosing proeprly
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPA00
Near Selbyville, DE 19975
Michael E.
Job Details: 12/02/2022
CX complaint: melting ice. Tested and verified complaint. I replaced the grid cutter which WP had sent to CX. Tested unit and grid is warm but not hot. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL ICE MAKER
Model WRX735SDHZ
Near Petersburg, VA 23803
Chris B.
Job Details: 12/02/2022
cx denied service stated unit is now making ice
We serviced a
JENN-AIR OVEN
Model JJW2827DS01
Near Fairfax, VA 22032
Jason A.
Job Details: 12/02/2022
J14OLE1AP1. CX compalint DBL OVEN F2E1 error codes. Replaced console. - console is new & factory sealed. Prog Model JJW2827 & set date & time. Test both ovens heat to 350F. No error codes. Seals are stiff & flattened. Parts OOS. CX paid labor $110 > JJ; ordrng 2 W10739090 (Upr & Lwr gaskets)s
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS5
Near Washington, DC 20009
Samuel R.
Job Details: 12/02/2022
spoke with cx and advised they will reshedule for friday the 16th; schdld next appmnt for 12/16 FRI Am
We serviced a
WHIRLPOOL ICE MAKER
Model KUID308HPS01
Near Harrisburg, PA 17110
Fred G.
Job Details: 12/02/2022
cx complaint unit is the unit is making noise and ice production is all over the place. sometimes good wet ice and sometimes its cloudy and sticks together. inspected unit and found unit was making a squealing noise. found that noise was coming from the recirculation pump. found unit falls under the Technical Service Pointer #: W11623132 Rev. A. found pump that was installed was dated 2/20/21. called TL replaced recirc pump and tested unit and found unit now is no longer making noise. noises heard are as designed. cx also complained about somthing yellow running down from above unit. i found it was mold. tl adviced cx to run unit through a cleaning cycle. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Richmond, VA 23237
Chris B.
Job Details: 12/02/2022
cx comp unit unit will not stop and take hours to finish cycle insp unit conf cx comp found wire not seated on valve seated wire tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Upper Marlboro, MD 20772
Robert A.
Job Details: 12/02/2022
"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the IM was in the off position. I turned on the IM and ran a harvest cycle, it completed the water did not enter the unit. I found the fill tube clogged with ice. I removed the ice and tested the unit for the cx. The unit is now working as designed. Cx wants to replace the 2 drawers, I provided a quote for the parts.; ordrng 1 W11162443 (drawer 88.69) and 1 W11162446 (drawer 76.59)"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Glen Allen, VA 23060
Thomas B.
Job Details: 12/02/2022
Cx complaint unit is not working properly inspected unit removed and replaced the harness and thermistor tested unit now functions normally
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Milford, DE 19963
Frederick R.
Job Details: 12/02/2022
CX comnplaint is WM grinding. Inspected/tested and found the rotor/stator have worn out. Parts are CBE. CX paid $120 SC fee by AMEX and will owe $110 labor upon completion of job.; ordrng 1 W10915700 (stator) and 1 W10915701 (rotor)
We serviced a
KITCHENAID RANGE
Model KERS303BSS0
Near Linden, VA 22642
Daniel J.
Job Details: 12/02/2022
replaced baking element heating rod broken nolonger connected after preheated to 350 f temps reached preheat temps
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHZ04
Near Sterling, VA 20164
Richard B.
Job Details: 12/02/2022
"CX complant. Light out in freezer and crisper drawer broken. Prior diagnosis found freezer LED out and drawer broken. Installed new led in freezer and crisper drawer. Both working as designed, Confermed when door is closed light goes out. Job completed, RB"
We serviced a
MAYTAG OVEN
Model MGT8885XS01
Near Harrisburg, PA 17110
Fred G.
Job Details: 12/02/2022
cx complaint lower oven does not heat. inspected unit and removed burner cover and found ignitor is not heating up. pulled unit out and tested for voltage to ignitor and found 124.5vac. qouted cx for replacing the ignitor and cx accepted repair. replaced ignitor and tested unit. unit fired up and is working as designed. cx paid in full.
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Dover, DE 19901
Andrew W.
Job Details: 12/02/2022
"Per prior tech's diag, replaced catch. door hinges were bent some, also adjusted them so the door stayed shut. unit is now working as designed. job complete. called office and spoke the Ethan to verify cx was all paid up in full."
We serviced a
KITCHENAID FREEZER
Model KRSC503ESS00
Near Haymarket, VA 20169
Daniel J.
Job Details: 12/02/2022
complaint weak cooling in freezer removed evap cpver pne bar and linelet line frosted other coils no frost pattern waited with evap cover back on and door closed checked again after ten mins no change ordering fresh food evap aand compressor uv drier informed customer 600 for labor on return customer believes they might be within the 5 year window will contact kitchenaid; ordrng 1 W10779331 (compressor) and 1 WPW10239732 (fresh foodds evap) and 1 WPW10143759 (uv drier) and 1 w11506635 (process stub)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Midlothian, VA 23112
Jerod R.
Job Details: 12/02/2022
"tested unit found unit had bad strike , replaced and tested unit is now fully functional"
We serviced a
KITCHENAID RANGE
Model KSEG950ESS5
Near Annville, PA 17003
Justin L.
Job Details: 12/02/2022
"cx complains cooktop is cracked. Was able to access unit, and found that the cooktop had heat fractures. Was able to replace glass cook top. Unit works as designed no further work needed."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Charlotte Hall, MD 20622
Shane B.
Job Details: 12/02/2022
"cx complaint is the unit not completling cycles. cx said on rinse water only trickles in and cycle does not finish. checked for codes and found F8E1 long fill, ran cold valve and can hear valve buzzing but had no flow. hot valve has good flow. water supply has good pressure and valves are not clogged with debry. installed preIDed part and tested again. both valves have good flow. ran service cycle and calibration cycle with no issues. unit is working as designed."
We serviced a
WHIRLPOOL RANGE
Model KFGG500ESS3
Near Elkridge, MD 21075
Robert L.
Job Details: 12/02/2022
"installed center orifice holder per previous, tested all ops ok"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Quinton, VA 23141
Jonathon C.
Job Details: 12/02/2022
"cx complaint, not heating. found element OL, quoted cx for job with TCO. cx declined tco, only wanted element. quoted job without TCO at 310.83 cx accepted, replaced parts. tested unit, unit working as designed. job is complete. element blew due to poor airflow from clogged vent. reccomended cx have vent cleaned."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Winchester, VA 22603
Ricky E.
Job Details: 12/02/2022
compressor shipped unpressurerized and rattling.. will reorder part...; ordrng 1 W10507884 (compressor)
We serviced a
JENN-AIR OVEN
Model JJW2827DS01
Near Fairfax, VA 22032
Jason A.
Job Details: 12/02/2022
J14OLE1AP1. CX compalint DBL OVEN F2E1 error codes. Replaced console. - console is new & factory sealed. Prog Model JJW2827 & set date & time. Test both ovens heat to 350F. No error codes. Seals are stiff & flattened. Parts OOS. CX paid labor $110 > JJ; ordrng 2 W10739090 (Upr & Lwr gaskets)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ
Near Newark, DE 19711
Alexander W.
Job Details: 12/02/2022
Cx stated light will not come on inspected tested and verified cx complaint found door switch in FC not actuating replaced from pre-id parts tested unit unit is now operating as designed job is complete.
We serviced a
KITCHENAID RANGE
Model KSEG700ESS2
Near McLean, VA 22101
Jason A.
Job Details: 12/02/2022
CX complaint OVEN doesnt maintain temps. Measure sensor resistance &test mode shows temp is 84F & unit has not been used since last night. Display sections are not working. See SDpics. CX on vacation Jan2 to March5 > JJ; ordrng 1 W11105615 (Display) and 1 LOOK (LOOK) and 1 CXonvacationJan2toMarch5 (CX on vacation Jan2 to March5)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Ashland, VA 23005
Thomas B.
Job Details: 12/02/2022
Cx complaint unit is not working properly inspected unit found seal along bottom of door not sealing properly removed door resealed and replaced tested unit now functions normally
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Ocean View, DE 19970
Michael E.
Job Details: 12/02/2022
CX complain t: not filling properly. Tested and verified complaint. I found the unit is barely filling on auto sense. Ordering control and pressure switch hose. Scheduled return visit for 12/9 PM; ordrng 1 W10846364 (hose) and 1 W11498190 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Washington, DC 20016
Samuel R.
Job Details: 12/02/2022
called office and cx could not cofirm where unit is.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0EW0
Near Burtonsville, MD 20866
Israel R.
Job Details: 12/02/2022
Installed new swtich and tested unti is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near North Beach, MD 20714
Shane B.
Job Details: 12/02/2022
"complaint is unit leaving clothes soaking wet. cx said it doesnt happen when her husband does laundry but happens to her frequently. when i arrived unit had finished a load. load was not soaking wet. spin speed set to medium. checked for codes and found F0E1 load in during clean cycle, F0E5 off blance, F5E2 lock failure, F0E2 over suds, F9E1 long drain. cleared codes, ran service cycle. unit completed cycle with no codes or issues. ran several cycles without any issues. i did find some water stains at the bottom middle of door. bellows is allowing water to leak from door into the pull out tray at the bottom of unit. it had water in it. unit will need a new bellows. advised cx to check spin setting before starting cycle and went over loading/cycle selection. ordering bellows. schedule when; ordrng 1 W11314648 (bellow)"
We serviced a
WHIRLPOOL DRYER
Model MEDB955FC1
Near Annapolis, MD 21403
Mitchell H.
Job Details: 12/02/2022
cx complaint unit is banging. replaced drum and tested. unit is now good to go. cx approves. job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Upper Marlboro, MD 20774
Shawn D.
Job Details: 12/02/2022
arrived informed cx on pricing and she has extended warrenty she said she made appointment online and she said it showed her warrenty when filling out form. told cx to call whirlpool to send correct ticket over
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Winchester, VA 22603
Ricky E.
Job Details: 12/02/2022
compressor shipped unpressurerized and rattling.. will reorder part...; ordrng 1 W10507884 (compressor)
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Stafford, VA 22554
Carl R.
Job Details: 12/02/2022
"Cx complaint is, Washer is making really loud sounds when changing wash modes-jamming noise sounds like a grinding. Talked with cx and cx has recording of the sound. Looked underneath and removed the cover to splutch. Removed fastener and belt and splutch, seen plastic dust. Replaced splutch and installed other parts. Tested unit, no more grinding. Unit working properly."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Milford, DE 19963
Frederick R.
Job Details: 12/02/2022
"CX complaint is WM spins only. Inspected/tested and found unit has a faulty actuator. U;on further inspection found gearcase oil sprayed all over components under outer tub. Orderdering. Gearcase, actuator, motor, capacitor, splutch belt. This will be a 2ct gearcase job; ordrng 1 W11454734 (gearcase) and 1 W11497303 (motor) and 1 W11239857 (belt) and 1 W11239857 (belt) and 1 W11428524 (capacitor) and 1 WPW10427633 (pulley shield) and 1 W10721967 (splutch) and 1 look (look)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Norfolk, VA 23513
Carl A.
Job Details: 12/02/2022
replaced all aprts tested and calibrated unit works as designed