We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Walkersville, MD 21793
Justin S.
Job Details: 12/01/2022
replaced the valve and calibrated the unit. the cold valve was clogged with sediment. went over cleaning or getting a filter installed so this wouldnt happen again. the unit is now good
We serviced a
WHIRLPOOL RANGE
Model WML35011KS
Near Germantown, MD 20874
Ricardo S.
Job Details: 12/01/2022
"the client complains that the unit stopped working, no power at all, inspected unit, power outlet 120 vac,.. main board not getting any voltage. i can not removed the upper vent by my self so i will need a helper.. 2 techs job LOOK LOOK also i don't want to make any damage in the glass top; ordrng 1 WPW10531156 (filter) and 2 techsjob (LOOK LOOK)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Mount Airy, MD 21771
Justin S.
Job Details: 12/01/2022
cx says the unit is not making ice but they have water at the dispenser. ran test 44 and the ice maker cycled to harvest but didnt return to home before time out. test 45 the ice maker moves to home but never fills. replaced the ice maker and reset power to the unit. reran test 44 and 45 and no change. found door harness has multiple wires cut. the door needs to be replaced; ordrng 1 W11566705 (door ss) and 1 wp4373559 (fitting)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Laurel, MD 20707
Israel R.
Job Details: 12/01/2022
"Customer complaint unit is leaking from the dispenser, The freezer started getting warm and is making a buzzzing noise. I tested the unit and the freezer was reading -5 and still going down the refrigerator was about 40 on the top of the unit and lower part was colder about 34 and in the drawer about 34 unit is cooling for me today. I ran test for and the three way vavle is louder thatn normal and i can hear the vavle moving position and stops the compressor turns on and sounds like is sqeezing gas or something then stops. When i ran compressor test the compressor is quite and is working fine on low speed. When on high speed the compressor is very loud and humming and it keeps getting louder and louder. Something is going on with the seal system compressor starting to fail threeway vavle m; ordrng 1 W11578205 (Compressor) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (coupler) and 1 W11109499 (drier-tube) and 1 W11504445 (Coupler) and 1 W11506623 (coupler) and 1 W11575003 (3 way valve) and 2 W11506625 (coupler)s and 1 W11504445 (coupler) and 1 lookm (look)"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Upper Marlboro, MD 20774
Shane B.
Job Details: 12/01/2022
installed ordered part and tested unit. unit is working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS4
Near Lusby, MD 20657
David J.
Job Details: 12/01/2022
Complaint unit will not continue to heat. After previous tech visit they had stated to replace fan board. Installed new board and found was still not working. Inspected harness and found it was not seated all the way on connector of main board. Fan is now working but unit doesnt continue to heat after 15 seconds. Found cooling fan to not move either. After seating harness it now works. Called Techline and waited on hold for 30 minutes SR#7735177156. Came to conclusion after testing voltage at P4-1 to ground and had 119vac. Tested voltage at transformer during heat cycle and had 122vac. Found two wires on harness not connected to control all the way. Unit needs new transformer. Ordering for return visit. ; ordrng 1 W11628655 (Transformer)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505EWH01
Near Annapolis, MD 21401
Dustin F.
Job Details: 12/01/2022
"CX complaint: No ice or waterInspected unit, confirmed no ice or water was being dispensed.DID not hear valve energizing. inspected unit further found the connector for the dual valve backed off. Resecurred connector and tested unit, unit now working as intended."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Yorktown, VA 23692
Justin W.
Job Details: 12/01/2022
replaced fc led per service pointer tested unit working as designed
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Warrenton, VA 20187
Daniel J.
Job Details: 12/01/2022
light staying on when not in use replaced switch turned unit on and let heat and waitied lights went back off
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Sterling, VA 20164
Jason A.
Job Details: 12/01/2022
CX complaint FRIDGE doesnt dispense water. Found tank has a cut. See SDpics. RC door switch sticks. Parts in stock > JJ; ordrng 1 W11384469 (RC door sw item4) and 1 W11566768 (reservoir)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJB00
Near Reston, VA 20191
Jason A.
Job Details: 12/01/2022
CX complaint FRIDGE water leaks from top of RC . Cleared all ice & test drain hole is clear & good drain > JJ
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Winchester, VA 22602
Ezra M.
Job Details: 12/01/2022
"f9e1 error. used manual activation to turn on drain pump, no noise from pump. pulled up on wire harness, drain pump started running, and stopped when I let go. verified good connection at drain pump, ordering lower wire harness due to short in line.; ordrng 1 W11590868 (lower wire harness)"
We serviced a
WHIRLPOOL OVEN
Model GGE388LXB04
Near Palmyra, PA 17078
Fred G.
Job Details: 12/01/2022
cx complaint they pre heated lower oven to 350 degrees to bake bread and once unit was preheated they opened door to place bread in and the glass exploded. inspected unit and found lower oven glass was shattered. cx already cleaned up glass. cx also disposed of glass and oven handle. I found glass is no longer available. called safety to report finding. cx stated they are getting a new unit.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW5
Near Waynesboro, VA 22980
Danny R.
Job Details: 12/01/2022
unit was replaced no longer here to long to fix
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ
Near Brambleton, VA 20148
Daniel J.
Job Details: 12/01/2022
fidge leaking since installed two months ago builder cut off ice maker leaking still occured removed back panel leak stain near drain pan inspected drain hose not connected to drain installed on drain
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Lancaster, PA 17603
Justin L.
Job Details: 12/01/2022
Cx complaint F7E1 error. Was able to access unit and entered diagnostic to find f3e3 thermistor fault and f7e1 tachometer failure. Ran tachometer verification and didnt register and faulted out. Replaced with pre-id calibrated and tested. Ohmed out thermistor and found it reading 2.72K Ohms. Will need inlet valve to complete repair. ordering valve and cx will reach out to set return; ordrng 1 W11165546 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Potomac, MD 20854
Andrew H.
Job Details: 12/01/2022
"Cx complaint unit is not cooling. Found locked up compressor. Replaced compressor, coupler, drier. Pulled unit to 30 inch vacuum. Filled unit with 56g of R600a. Unit is now working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS00
Near Bowie, MD 20720
Shawn D.
Job Details: 12/01/2022
took unit apart to find wrong fill tube heater is on the unit snapped pic. replaced fill heater and tested ice maker found hme position and test 45 filled ice maker with water valve is not needed wrong heater was on unit so it was never be tunred on. cx needs refunvd for valve. unit is good
We serviced a
AMANA WASHER
Model WTW5100HC2
Near New Castle, DE 19720
Andrew W.
Job Details: 12/01/2022
"Cx complaint is unit has motor related error code. inspected and verified complaint. checked unit for error codes and found F6E1 UI not communicating with the ACU, F7E1 tachometer missing, F3E3 inlet water temp fault errors. tested unit and unit advanced to agitate and spin portion of test and did not spin, just hummed and threw another F7E1 error code. replaced motor from pre id and capacitor from VS. tested unit and unit is now working as designed. job complete; ordrng 1 W11395618 (capacitor AT VS), used 1 W11395618 (capacitor AT VS) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Odenton, MD 21113
Dustin F.
Job Details: 12/01/2022
"Inspected unit, Replaced Motor and Blower Wheel, Vacuumed unit out, then tested unit.Unit works as intended."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Chesapeake, VA 23323
Zachery R.
Job Details: 12/01/2022
"cx complaint controls not respondiong, verified issue, unit has 122vac supplied to acu, replaced acu, calibrated and tested, unit working as designed. secured acu in bin."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW03
Near Winchester, VA 22602
Ezra M.
Job Details: 12/01/2022
installed evap fan motor and harness. unit working properly; saved tckt
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Laurel, MD 20723
Israel R.
Job Details: 12/01/2022
Custoemr complaint unit is not drying. I found the unit is heating and thubling andf blowing. I went outside to check vent and the vent was clogged up because the door is hard to open. The customer needs to replace the vent door. I did fine drum was off the wheel i reseated drum but the unit needs to get a handyman to replace the door which is the main issue. Unit is good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Littlestown, PA 17340
Sal R.
Job Details: 12/01/2022
CX complaint was that the FC LED was out. I found that the LED failed. I replaced the FC LED and unit test good.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Rockville, MD 20853
Julian H.
Job Details: 12/01/2022
CX complaint about unit not sounding confirmed issue went to test mode no errors reset power for 1 min same result issue with speaker on ui replaced ui from preid unit is back to normal working fine
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Carlisle, PA 17013
Andrew S.
Job Details: 12/01/2022
"Per previous tech I was able to access and repalce the control, harness and thermistor. I was unable to test the unit due to it being in the storage room of a RAC. job complete"
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Harrisonburg, VA 22802
Danny R.
Job Details: 12/01/2022
i checked tohe fuses and elelemnt they aarent getting power . timer is making wierd noises and motor hums will need thwse parts; ordrng 1 279827 (motor) and 1 W10846428 (timer) and 1 WPW10117655 (push to start) and 1 WPW10476828 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Richmond, VA 23233
Jerod R.
Job Details: 12/01/2022
new tub was twisted reoreded; ordrng 1 w11409866 (tub)
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IL03
Near Suffolk, VA 23436
Anthony D.
Job Details: 12/01/2022
cx complaint unit randomly shuts off like the breaker is tripping but does not trip breaker tried to duplicate issue for 20minutes with cx was unable to duplicate called techline spoke to rob was advised was advised that if issue is unable to be replicated unit is working as designed
We serviced a
KITCHENAID RANGE
Model KFEG504KPS3
Near Dillsburg, PA 17019
Sal R.
Job Details: 12/01/2022
CX complaint was that the unit was not heating correctly. I foun d that the with using a thermacoupling the unit is opperating as designed. I found CX was kkeping temps with old metal winding thermomitor. I was able to usea digital thermacoupling to show CX the swing in temps on new enargy efficant unit . I did calibrated the unit 15 degrees up per CX request. UNit is with in the 1st 30 days of ownership. UNit test good.
We serviced a
KITCHENAID RANGE
Model KFEG504KPS3
Near Dillsburg, PA 17019
Sal R.
Job Details: 12/01/2022
CX complaint was that the unit was not heating correctly. I foun d that the with using a thermacoupling the unit is opperating as designed. I found CX was kkeping temps with old metal winding thermomitor. I was able to usea digital thermacoupling to show CX the swing in temps on new enargy efficant unit . I did calibrated the unit 15 degrees up per CX request. UNit is with in the 1st 30 days of ownership. UNit test good.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Alexandria, VA 22306
Lloyd B.
Job Details: 12/01/2022
"Cx complained the unit did not operate. Inspected the unit and found no error codes and it passed each step in diagnostics. Cx said on the normal setting, it does not agitate. Put it on normal and it agitated. Cx instruct has not been fufilled. Cx instruct"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Leesburg, VA 20175
Ricky E.
Job Details: 12/01/2022
customer stated that the lower rack had cracked wheels. verified issue unit will need wheel assys; ordrng 2 WPW10082868 (dishrack wheel)s
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Myersville, MD 21773
Justin S.
Job Details: 12/01/2022
cx says the unit stopped working miud cycle and left water in the bottom of the unit. was able to cancel the cycle and the water drained out. filled the unit with water and saw the water is white(pic). drained the unit and it is draining very slowly. drain tube ran on the outside of the unit causing the3 line to pinch. reseated the hose and tested. the unit is now draining good. the unit is good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Bryans Road, MD 20616
Robert A.
Job Details: 12/01/2022
Cx complaint that the unit is not starting at all. I inspected the unit and confirmed the complaint. The control board is not getting any voltage (.38v). I checked the outlet and there no power there either. I checked the circuit breaker in the basement and the breaker tripped. I restored power and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Great Falls, VA 22066
Jason A.
Job Details: 12/01/2022
CX comaplint FRIDGE water leaks from RC cover & warm temps. FC temps good. Found RC evap completely iced up. Cleared all ice & test thermisters - measured resistance at main control. Evap insulator is cracked & UI non-responsive. Left door closer spring stretched & causes noise - doesnt close door fully. JJ to return. Parts in stock > JJ; ordrng 1 WPW10739408 (cntrl-elec (item5) 4 upr mrlbro) and 1 W10565852 (harns-wire item4) and 1 W10555478 (insulation item5) and 1 W10667607 (thermistor RC item14) and 1 W11411871 (UI item32) and 1 W10121046 (cam spring LEFT 36)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Silver Spring, MD 20906
Andrew H.
Job Details: 12/01/2022
"Cx complaint unit is not dispensing water. Tested dipenser, no water came out, ice maker is making ice. Pulled out unit, inspected water line, found no kinks or blockages, opened RC and removed cover, inspected valve, disconnected water dispenser line, no water leaked from dispenser, actived valve, valve delivering water. Removed dispenser line, found ice causing blockage. Melted ice to clear blockage. Re-assembled unit. Noticed void in door liner, as a precaution installed, shim on door. Unit is now working properly."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Carlisle, PA 17013
Andrew S.
Job Details: 12/01/2022
Per previous diag I was able to access and replace the valve and tub ring. i was unable to test unit due to being in the storage room of a RAC. Job complete
We serviced a
JENNAIR REFRIGERATOR
Model JFFCF72DKL04
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 12/01/2022
Mullion not reaching fitting slot removed and replaced the mullion tested unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Alexandria, VA 22315
Lloyd B.
Job Details: 12/01/2022
Cx complained the unit did not dispense ice. Inspected the unit and found the auger motor coupler teeth are broken. Unit needs new auger motor coupler; ordrng 1 WP2220458 (auger motor coupler)
We serviced a
WHIRLPOOL HOOD
Model KIRD801XSS3
Near Elkton, MD 21921
Alexander W.
Job Details: 12/01/2022
Cx stated unit not working at all cx wanted to try a switch they had supplied switch not issue issue is with fan switch module now power to switch. Switch is NLA cx paid 120 by check
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Charles Town, WV 25414
Ezra M.
Job Details: 12/01/2022
"replaced lower wire harness, ran diagnostic cycle, completed normally,no errors."
We serviced a
KITCHENAID DBL WALL OVEN
Model KOSE500ESS20
Near Dover, DE 19904
Michael E.
Job Details: 12/01/2022
"CX complaint: oven temps off. Tested and verified complaint. It preheats perfectly. After that, while set on 350, it drops as low as 320 and as high as 380. Ordering oven control. Cannot reschedule due to few left on system.; ordrng 1 W11448962 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD 21701
Ricardo S.
Job Details: 12/01/2022
"Cx compalins about a rattling noise.. inspected unit, the noise comes from underneath the unit.. when i push the unit the noise go away, so i raise the front wheels and now the unit does not make any rattling noise"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Gaithersburg, MD 20886
Ricardo S.
Job Details: 12/01/2022
Replaced cntrl board.. unit tested . normal cycle working ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Springfield, VA 22153
Carl R.
Job Details: 12/01/2022
"Cx complaint is, Not Cooling - Refrigerator Section - Refrigerator. Found frost on the freezer back wall and ordering right door gasket due to torn gasket and thermistor improperly reading. Ordering gasket and fan motor with harness ; ordrng 1 W10846057 (Gasket) and 1 W11249952 (Fan motor with harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near Waynesboro, VA 22980
Danny R.
Job Details: 12/01/2022
unit checks ok nothing wrong with you checks ok;
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS00
Near McLean, VA 22101
Emmanuel R.
Job Details: 12/01/2022
"Cs door arent sealing properly, confirmed complaint. I found all 3 door gaskets are torn and in bad shape. LH,RH rc doors and fc door . Icicles and frost building up. Also the icemaker is not making ice. Customer would like to replace all the gaskets and icemaker. Collected payment in full.; ordrng 2 8201809 (gasket-fip)s and 1 2309216 (gasket-fip) and 1 WPW10277450 (icemaker)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Falls Church, VA 22042
Christian C.
Job Details: 12/01/2022
Cx complaint unit is not heating and there is a burning smell. Inspected unit and found waveguide cover melted and thermal event in wave guide. Called safety. Called techline. Unit non-repairable.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Chambersburg, PA 17202
Bernard M.
Job Details: 12/01/2022
"Cx complaint the unit doesn't make ice. Ran test 44 and the icemaker didn't harvest. Removed bin and out cover and found ice stuck in between the bail arm and tray. Removed all ice and any debris, ran test 44 and it harvested, ran test 45 and it filled with water. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW3
Near Waynesboro, PA 17268
Bernard M.
Job Details: 12/01/2022
Re-ordering vent due to damper being broken. Once part is in contact cx to reschedule; ordrng 1 w11318807 (vent housing)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near East York, PA 17402
Drew B.
Job Details: 12/01/2022
just replaced run cap and no need for control tested and no issues checks good
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Finksburg, MD 21048
Brian R.
Job Details: 12/01/2022
replaced parts ordered and tested unit with cx. no leaks seen. opened door a few times and only water on floor or dripping was running down and behing door. cx will try a few cycles and see how unit does. job complete.
We serviced a
JENN-AIR OVEN
Model JJW2827DB00
Near Potomac, MD 20854
Roberto I.
Job Details: 12/01/2022
"CX complaint oven not working F2E1 on display.Confirmed error, unable to run diagnostic. Removed control panel, found all connections ok. Replaced control panel using pre id part. Ran 350F bake cycle on both ovens. Unit worked as designed. Collected 1127.09"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608EBS01
Near Gaithersburg, MD 20882
Ricardo S.
Job Details: 12/01/2022
"Replaced LEd kit, all lights working ok"
We serviced a
UNKNOWN HOOD
Model WVU37UC0FS1
Near Haymarket, VA 20169
Daniel J.
Job Details: 12/01/2022
lights not working removed cover panel found connectors not connect going to right side led plugged in tested both lights now working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Millersville, MD 21108
Dustin F.
Job Details: 12/01/2022
"CX complaint: Freezer Door adjar, not closingInspected unit, confirmed complaint. Found Railstop was stuck, preventing the rail from receeding all the way when the door shut on the left side. Adjusted railstop, tested unit, doors and unit now work as intended. took picks for proof."
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Spotsylvania Courthouse, VA 22551
Eric F.
Job Details: 12/01/2022
"sr# 7735178788Confirmed cx complaint unit not starting cycle. Found 'start/pause' button on UI not functioning properly, will not register when you hould your finger down to 'start' cycle, just beeps over and over. Replaced with pre-id'd part, issue persists. Unit functions when tested in diagnostic mode but something in the control is prohibiting the UI from registering that your finger is being 'held' down instead of tapping it. Techline advised ordering control and confirming lid lock function on return with new control. Ordering control.; ordrng 1 W11429620 (control)"
We serviced a
MAYTAG WASHER
Model mvwb835dw4
Near Portsmouth, VA 23701
Zachery R.
Job Details: 12/01/2022
"cx complaitn unit making loud noise and going off balance. checked unit, unit displaying f7e5, f7e9. checked gear case,cleasred codes, come to find oil leaking from bearing onto slider and clutch. quoted cx, cx unsure for repair atm. advised ticket is open for 30 days. cx paid $120 service call"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Glen Allen, VA 23060
Thomas B.
Job Details: 12/01/2022
Inspected unit found gearcasr oil leaking from the center post above the splutch ordering new gearcase assy; ordrng 1 W11449840 (Gearcase)
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Glen Allen, VA 23059
Thomas B.
Job Details: 12/01/2022
Cx complaint unit is not working properly inspected unit found unit leaning to the right rear removed and replaced the suspension rods tested and inspected for proper use unit now functions normally charged 360.52 cx paid by CC.
We serviced a
MAYTAG DRYER
Model MHW3505FW1
Near Deale, MD 20751
David J.
Job Details: 12/01/2022
CX complaint wanted us to clean her dryer vent out. Explain to customer we do not do vent cleaning. She was under the impression that we did CX cancel the appointment no work was performed.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Norfolk, VA 23505
Carl A.
Job Details: 12/01/2022
"cx complaint of oven not working,checked unit to find correct power coming to unit 120 on L1,120 on L2 , 235 across L1&L2,ohmed out element at 25 k ohms,powered unit up bake element reciveing 211vac power, found connector on element not fully seated reseated connector on element,tested unit works as"
We serviced a
JENN-AIR COOKTOP
Model JED3536GS01
Near Ashland, VA 23005
Thomas B.
Job Details: 12/01/2022
Cx complaint unit is not working properly inspected unit found led light for switch hot surface is on ordering infinite switches ; ordrng 2 W10917724 (switch-inf)s and 1 W10843843 (switch-inf left rear) and 1 W10911303 (switch-inf) and 2 W11129442 (switch-inf)s
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Gaithersburg, MD 20879
Julian H.
Job Details: 12/01/2022
replaced sump couldnt tested unit was uninstalled
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM02
Near Myrtle Beach, SC 29588
Jason T.
Job Details: 12/01/2022
"Installed parts to complete the repair, verified all led functions for proper operation...working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM03
Near Washington, DC 20016
Samuel R.
Job Details: 12/01/2022
cx complaint unit is not cooling.inspected unit and could confirm cx complaint.checked unit and found compressor not to be coming.starter is working properly.unit will need a new compressor.W11547313 special order W11504431 59 tribles W11504416 15 tribles W11506621 56 tribles W11506635 100 tribles; ordrng 1 W11547313 (compressor) and 1 W11504416 (coupler) and 1 W11504431 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (coupler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Laurel, MD 20708
Israel R.
Job Details: 12/01/2022
"Customer complaint unit is not cooling, I found the refrigerators off i plugged it in and the compressor starts and hums then shuts off the unit has a locked compressor. Unit needs compressor, couplers and process stud scheduled with office for repair.; ordrng 1 W11370574 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506635 (coupler) and 1 W11506619 (coupler)"
We serviced a
WHIRLPOOL FREEZER
Model WRB322DMBW03
Near ,
Chris B.
Job Details: 12/01/2022
leon sr#7735172056 stated unit is fully fuctional at the moment and jazz boards can be sparatic to replace jazz board ; ordrng 1 W11524469 (control)
We serviced a
MAYTAG WASHER
Model MHW5500FC1
Near Marriottsville, MD 21104
Brian R.
Job Details: 12/01/2022
replaced part ordered and tested and checked unit. was able to go through all settings and start a load and run all functions. unit checks. job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Rockville, MD 20852
Julian H.
Job Details: 12/01/2022
CX complaint about unit taking almost half an hour to end cycle when is only 1 min left on display put unit on test mode no errors found but when unit was doing final spin drain pump vibrates & hums really loudly pump is causing cycle not to drain properly & extend lenght of cycle need part; ordrng 1 W11458345 (drain pump) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Herndon, VA 20171
Richard B.
Job Details: 12/01/2022
"No apt number , Called conntact and he will call once he figures out what the unit number is, RB"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW3
Near Dover, PA 17315
Sal R.
Job Details: 12/01/2022
CX complaint is that the unit is not completing a wash cycle. I found that the unti had aF8E1 error code. I foujhd the cold side is not opening. I attempted to inspect the valve and found that the supply valve should be replaced. I advised CX to have a licenased plumber inspect the valve and before next visit. I have set a retun date for 12/8; ordrng 1 W11038689 (Water inlet valve 55 @ tribs)
We serviced a
KITCHENAID OVEN
Model KEBK171BSS00
Near Rockville, MD 20850
Julian H.
Job Details: 12/01/2022
CX complaint about nothing working after power outage remove console confirmed control thermal fuse open replaced with preid & working
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Falls Church, VA 22041
Lloyd B.
Job Details: 12/01/2022
"Cx complained the unit did not heat. Inspected the unit and found a broken element. Installed new element and tested and it now heats and cycles. Job complete; ordrng 1 WP279843 (element), used 1 WP279843 (element) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 12/01/2022
"replaced heater, tested, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS1
Near Gloucester, VA 23061
Justin W.
Job Details: 12/01/2022
arrived to find incorrect model number. advised cx to call lowes contract and have us dispatched under correct mod serial. cx agreed
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Staunton, VA 24401
Danny R.
Job Details: 12/01/2022
cant get to unit; schdld next appmnt for 12/2 FRI !
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ03
Near Bumpass, VA 23024
Eric F.
Job Details: 12/01/2022
"Confirmed cx complaint unit freezing up in ice maker. Found ice maker fill tray with ice blockage, fill tube not frozen over or obstructed. Noted that unit has low water pressure through door, water flowing in at low rate. Removed filter, flow rate increased noteably. Low water pressure to ice maker can cause freezing issues, water trickles in and freezes in the line/resservoir. Cx states he has known issues with water/pressure sediment in the home and is getting them addressed, advised him to minitor water flow from door and change/remove filter as necessary to prevent problem from reoccuring."
We serviced a
KITCHENAID RANGE
Model KFEG504KPS3
Near Dillsburg, PA 17019
Sal R.
Job Details: 12/01/2022
CX complaint was that the unit was not heating correctly. I foun d that the with using a thermacoupling the unit is opperating as designed. I found CX was kkeping temps with old metal winding thermomitor. I was able to usea digital thermacoupling to show CX the swing in temps on new enargy efficant unit . I did calibrated the unit 15 degrees up per CX request. UNit is with in the 1st 30 days of ownership. UNit test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS03
Near Indian Head, MD 20640
Robert A.
Job Details: 12/01/2022
Cx complaint that the unit is not cooling. I inspected the unit to confirm the complaint. I found the compressor is not running. It just buzzes and stop every few minutes. I replaced the start device and it did not same thing. The unit needs atleast a new compressor. I'm ordering a compressor kit and evap for the return visit.; ordrng 1 W11598434 (evap) and 1 W11574734 (compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Chesapeake Beach, MD 20732
David J.
Job Details: 12/01/2022
CX complaint unit is not dispensing water arrive to unit and customer showed that waterline had a kink in the hose. Remove back panel and straighten waterline and removed. Kink placing it back tested water and still had no water coming out. Went under sink and found waterline was turned off turned waterline on attempted to dispense water. Water is now coming out Ran about 6 cups of water. No more air in the line. Unit is now working as designed job complete
We serviced a
KITCHENAID RANGE
Model KGSS907SSS02
Near Hyattsville, MD 20782
Samuel R.
Job Details: 12/01/2022
cx complaint unit is not working properly.inspected unit and found both broil and bake to work properly.all burners are working properly.found gfi switch to be bad and cause unit to trip.unit is good.tried calling safety but they were closed
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Norfolk, VA 23513
Carl A.
Job Details: 12/01/2022
"cx complaint of unit taking too long to pre heat ,checked incoming power 120 on L1,120, L2 across 245 F5E1bake element 23.6 ohms , temp probe1069 k ohms ,broil element 16.6 k ohms ,avg temp 343, calibrated unit by 15 dregrees ,tested unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Frederick, MD 21703
Ricardo S.
Job Details: 12/01/2022
Replaced freezer door.. unit tested and dispenser working ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Gloucester, VA 23061
Justin W.
Job Details: 12/01/2022
cx complaint no ice. checked unit to find error code e5 on ice maker. reset unit by unplugging and plugging back in confirmed ice maker completed harvest. found ice maker fill line frozen. ohmed out heater at 60 ohms. thawed line and ran test 45 to fill. ice maker filled. advised cx to give 3-5 hours for first dispatch and 2-3 days to fill bin. advised to call back if ice maker remains inoperable. unit working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS03
Near Myrtle Beach, SC 29572
Jason T.
Job Details: 12/01/2022
"Installed qty 2 fridge door gaskets, leveled the unit, verified all unit functions for proper operation...working as designed."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Glen Allen, VA 23060
Joseph D.
Job Details: 12/01/2022
"cx complaint unit making noise, confirmed complaint, found loose belt squeeling and interfering with water level, replaced and unit working properly; ordrng 1 W11239857 (belt DJ), used 1 W11239857 (dj truck stock LOOK belt) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Warrenton, VA 20187
Daniel J.
Job Details: 12/01/2022
light staying on when not in use replaced switch turned unit on and let heat and waitied lights went back off
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ4
Near Laurel, MD 20723
Israel R.
Job Details: 12/01/2022
Customer complaint unit is not turing off the cooktpop lights. I tested power and the unit is not turning off power even when it says off. the unit has a bad board. Unit needs control. Owes 110 on return.; ordrng 1 W11552018 (Control board 56.00)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Spotsylvania Courthouse, VA 22551
Eric F.
Job Details: 12/01/2022
"Confirmed cx complaint unit making excess vibrating noise, door handles loose. Tightened handles. Found condensor fan vibrating due to unit not being properly level. Leveled unit, tested unit, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Richmond, VA 23228
Jonathon C.
Job Details: 12/01/2022
"cx complaint, lid lock issue. tested unit, verified complaint. found lid lock working normally but when the motor rotates counter clockwise, the lid lock sounds like a machine gun and the unit throws a lid lock code. ohm'd lid lock with MR help. readings were correct but according to tech sheet, on the wrong pins. possible its a lid lock issue but we're pretty confident its a short on the control.; ordrng 1 W11611306 (control) and 1 W11307244 (latch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Bowie, MD 20720
Shawn D.
Job Details: 12/01/2022
"cx complaint unit is leaking under unit in front might be coming from the back he said. inspected unit freezer no ice build, inspected frodge found water/ice build up on floor. pulled unit out and found drain is clogged and could be causing the leak out the front middle bottom. cleared drain tube removed ice/water in fridge sectoin cleared condenser and told cx to keep an eye on unit incase still leaking. unit is good"
We serviced a
WHIRLPOOL DRYER
Model WED92HEFW1
Near Arlington, VA 22207
Emmanuel R.
Job Details: 12/01/2022
"Cs unit is making a loud noise when he turns it on, confirmed complaint. Found the the rollers wheels are at fault.Replaced all 4 roller wheels and tested unit. Unit is now working properly. Collected $291.64. I used 2 of the pre-id roll wheels from po.#637138 and two roller wheels from van stock.; ordrng 1 looklook (I used 2 roller wheels from po#637138 that was a no show.), used 4 WPW10314173 (roller wheels) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Rockville, MD 20852
Julian H.
Job Details: 12/01/2022
CX complaint about unit taking almost half an hour to end cycle when is only 1 min left on display put unit on test mode no errors found but when unit was doing final spin drain pump vibrates & hums really loudly pump is causing cycle not to drain properly & extend lenght of cycle need part; ordrng 1 W11458345 (drain pump) and 1 LOOK (LOOK)
We serviced a
KITCHENAID RANGE
Model KGSS907SSS02
Near Hyattsville, MD 20782
Samuel R.
Job Details: 12/01/2022
cx complaint unit is not working properly.inspected unit and found both broil and bake to work properly.all burners are working properly.found gfi switch to be bad and cause unit to trip.unit is good.tried calling safety but they were closed
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS01
Near Moseley, VA 23120
John P.
Job Details: 12/01/2022
Installed mag and inverter tested working as designed.
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Hampton, VA 23661
Carl A.
Job Details: 12/01/2022
"cx complaint of unit not drying dishes,ran unit through dia to find no error codes at this time,checked to find heating emelment conncetor on board not fully seated,reseated connector clamped amp on line started at 8.1 amps and drops to 3.1 water temp at 115 degrees called techline spoke with Butch unit working as designed"
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Hampton, VA 23661
Carl A.
Job Details: 12/01/2022
"cx complaint of unit not drying dishes,ran unit through dia to find no error codes at this time,checked to find heating emelment conncetor on board not fully seated,reseated connector clamped amp on line started at 8.1 amps and drops to 3.1 water temp at 115 degrees called techline spoke with Butch unit working as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Silver Spring, MD 20902
Roberto I.
Job Details: 12/01/2022
"CX complaint no wash, upper rack broken. Ran test mode, found 4-3 and 7-1 errors. The wash notor didn't run. Confirmed 120V supplied by the control to the rmotor. Confirmed broken adjuster on upper rack. Ordering sump/motor assy W11087376 and adjuster kit W10712395. Return visit 12/12/22; ordrng 1 W11087376 (sump/motor assy) and 1 W10712395 (adjuster kit)"