Service History 753 - VIA Appliance

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Milton, DE 19968

Frederick R.

Job Details: 12/02/2022

"Upon arrival Unit was working as designed except for the ice maker. FC temp was-2 and RC was 37. Evap fan running properly. Checked voltage from control and got 12.74vdc and same at fan itself. CX claims that carboard on boxes gets soft every now and then. Checked line going into IM and it was not frozen, however the fitting on valve itself was cracked in half. This is the reason water is not getting to IM. Made sure line was seated properlySpoke to Ed at WPTL (SR#7734846698). Went over findings and was tolf all my readings were good. Thinks the soft boxes are from unit being in defrost or CX leaving door open accidentally. Ordering dual valve. Spoke to CE and CX rescheduled for 12/9/22.; ordrng 1 W11482383 (dual valve)"

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS00

Near Gaithersburg, MD 20878

Julian H.

Job Details: 12/02/2022

CX complaint about unit kept sparking when rf burner is on confirmed issue moisture /heat sensing related issue properly grounded and polarized on outlet 120vac reading from outlet issue with spark module switch and ignitor not detecting flame on need parts called TL after testing states to replace spark module ordering all other parts to fix it could be an opening on wiring internally that is causing issue SR#7735189804; ordrng 1 W10859820 (harns-wire) and 1 W10862325 (igntr-surf LF) and 1 W10862326 (igntr-surf LR) and 1 W10862323 (igntr-surf RF) and 1 W10862324 (igntr-surf RR) and 1 W10834700 (harns-wire)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Fallston, MD 21047

Neil H.

Job Details: 12/02/2022

CX COMPLAINT THE HEATER WAS ONLY GETTING 5VAC FOUND CONTROL NOT SENDING PROPER VOLTAGE REPLACED AND THE HEATER NOW WORKING GOOD.

We serviced a

JENNAIR DISHWASHER

Model JDTSS244GS0

Near Germantown, MD 20874

Roberto I.

Job Details: 12/02/2022

"CX complaint upper rack broke.Inspectred unit, found upper tracks separated. Replaced both tracks per sp W11296667. Parts and labor covered by S22916. Unit tested ok. Collected $120"

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near Vienna, VA 22180

Jason A.

Job Details: 12/02/2022

CX complaint FRIDGE not freezing in FC. Test 01 & 02 temps average 44F RC & 32F FC. Ran test 10 & 11 weak frost pattern. 2Count2Tech > JJ; ordrng 1 Look (look) and 1 2Count2Tech (2Count2Tech) and 1 W10913906 (coupler) and 1 W10143759 (drier UV)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Stephenson, VA 22656

Ricky E.

Job Details: 12/02/2022

"customer stated that the right door gasket was ripped. verified issue and replaced the gasket, unit cks ok.."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Hampton, VA 23669

Carl A.

Job Details: 12/02/2022

"cx compliant of unit not washing dishes,checked unit to find the following error code F4E3 tested unit to find the sump and motor to find it doa ordering sump and motor for repairs; ordrng 1 W11087376 (pump&motor)"

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near Ashland, VA 23005

Thomas B.

Job Details: 12/02/2022

Cx complaint unit is not working properly inspected unit removed and replaced the valve and the manifold tested and inspected for proper use unit now functions normally

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Wilmington, DE 19804

Alexander W.

Job Details: 12/02/2022

Cx canceled at door fixed themselves

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Frederick, MD 21702

Ricardo S.

Job Details: 12/02/2022

replaced parts.. upper rack cks ok

We serviced a

WHIRLPOOL WASHER

Model wtw5000dw1

Near Dover, PA 17315

Bernard M.

Job Details: 12/02/2022

Cx complaint unit's leaking oil and making noise. Inspected underneath and found the gear case is leaking heavy oil. All components are covered. The belt is beginning to weard down along with the clutch. The teeth are worn down on clutch which causes the noise. Ordering parts and 2 call count for repair. Once approved contact cx to reschedule; ordrng 1 W11283592 (motor) and 1 W10721967 (clutch) and 1 WPW10006384 (belt) and 1 W11395618 (capacitor) and 1 WPW10427633 (shield) and 1 W10752283 (washplate) and 1 W10752187 (screw)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Wilmington, DE 19805

Alexander W.

Job Details: 12/02/2022

Cx stated unit not drying clothes inspected tested and verified cx complaint found nothing wrong with dryer washer not spinning clothes out properly.

We serviced a

WHIRLPOOL FREEZER

Model WSZ57L18DM00

Near Elizabeth City, NC 27909

Branden R.

Job Details: 12/02/2022

"once arrived cx did not come to door , once cx came to door found unit is out of warrnty and cx advised unit still have 10 year warrenty advised unit is no longer under any warrenty and service will be 120 cx refused service stating it should be coverd and they will call us back out when they fine paper work ..."

We serviced a

KITCHENAID RANGE

Model KSIB900ESS2

Near Silver Spring, MD 20902

Israel R.

Job Details: 12/02/2022

Intalled both parts and tested and still did not work. I found the that the control is not detecting the cancel buttons at all. Unit needs new control. Called office and schedule for 12/8/22; ordrng 1 W11100619 (cntrl-elec)

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Hagerstown, MD 21742

Ken M.

Job Details: 12/02/2022

"Customer complaint is that the unit shut down in the middle of the cycle, lid is locked. Customer had the unit unplugged. Unit plugged in and the display will breifly flash F5 and then reset. Disconnected power and disconnected the latch from the control. Power restored, but the unit continues to flash the same error. Manually released the door strike from the latch and plugged latch back in. Power restored and the unit powered on normally. Unit put into diagnostics and the unit has error codes F5E1, E2, and E3. Issue is in the latch assembly. Latch replaced and unit tested. Unit is working properly. Old part left with customer."

We serviced a

AMANA OVEN

Model AER6303MFW

Near Seaford, DE 19973

Frederick R.

Job Details: 12/02/2022

CX complaint is range not working. Inspected unit and found the house and range is infested with live roaches. Control board is bad because of infestation. Spoke to Gina at My Way and she said they are goinf to replace the unit for the CX. Unit needs to be cleaned if any further service is needed on unit or at residence. No parts being ordered because MyWay said they are just going to dump the unit. Job is comnplete; ordrng 1 look (look)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Arlington, VA 22205

David J.

Job Details: 12/02/2022

CX complaint LEDs are dim in refrigerator. Also pantry UI is not working and freezer drawer is defective and will not piece together after previous visit. Found what unit needed arrive today and replaced pantry UI along with user interface in pantry. Found that the freezer LED was out and the top left LED and refrigerator is out replace both LEDs. Pantry you are in our house power and works correctly along with all the lights are lit in the unit unit is not working as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model JF42NXFXDE02

Near Alexandria, VA 22301

Lloyd B.

Job Details: 12/02/2022

"Cx complained the unit did not cool. Inspected the unit and found frost on the rc evap. Spoke with tech support and we tried to get the rc and fc fans to run in diagnostics but they did not, only the cond fan. Checked for voltage at the connection and there is 12vdc. Checked for continuity on the yellow wire and it was there. Tech support says to replace all evap fans and control at the same time. SR7735189356; ordrng 2 W10683015 (rc fan)s"

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Bowie, MD 20716

Shawn D.

Job Details: 12/02/2022

cx complaint unit was showing f2e1 error code called whirlpool and wa told unplug and when they plug it back in they said it sparks at the outlet. inspected unit and plugged it in and it does spark this is normal. checked for errors and had none. ran test 51 and got stuck at step 18 checked gearcase and is leaking oil. unit has a bad gearcase slider clutch and washplate. called safety spoke with dana sr#7735149995 documented issue and eft cx with quote; ordrng 1 W11393685 (gearcase 263.77) and 1 W10734521 (slider 18.64) and 1 W10754448 (clutch 85.97) and 1 W10775188 (washplate 94.74)

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Myrtle Beach, SC

Jason T.

Job Details: 12/02/2022

"Tech called and spoke with tech line in reference to the unit, was advised the unit will disable the broil cycle when the door is left open to cook, this is a Safety design per tech line, spoke with Chris REF # 7735190455 to document. Also called and spoke with the cx to advise that the broil is working as designed when the door is closed, when left open the flame will shut off, cx agreed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Vienna, VA 22181

Jason A.

Job Details: 12/02/2022

"CX complaint FRIDGE not made ice. Test 47 icemaker harnvest. Test 44 can hear valve but no water to icemaker. Found black line has a cut. Water drips to evaporate pan. See Sdpics. Repaired leak with coupler & test 44 water fills to icemaker > JJ; ordrng 1 WP2300868 (Coupler, JJ/ VS) and 1 look (look)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Charles Town, WV 25414

Ricky E.

Job Details: 12/02/2022

"customer stated that the unit wasnt filling. verified issue and fnd loose cold connection at the valve. secured connection, unit cks ok.."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HV5

Near Accokeek, MD 20607

Robert A.

Job Details: 12/02/2022

Cx complaint that the unit is not turning off when use the potato heating setting. I inspected the unit to confirm the complaint. When there is a timer the unit turns off fine. The issue is when the unit is 'sensing' food to determine the time it does not show a set time. It just continues to run until it is manually stopped. I entered test mode but the unit did not advance to allow me test the components or see error codes. I ran multiple timed cycles and it stopped when the time expired. The unit has a sensing issue. The unit will need a new humidity sensor and control board to resolve the issue. I'm ordering the parts for the return visit. I called WP safety to document the issue 7735022718.; ordrng 1 W11590866 (humidity sensor 34.83)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW00

Near Alexandria, VA 22315

Dustin F.

Job Details: 12/02/2022

"CX complaint: Icemaker Keeps Locking up and not dropping ice correctly. Inspected unit, confirmed CX complaint. Jumped Ice maker and ice maker locked up halfway through the drop. CX already ordered an icemaker. I advised him if i install his, it will NOT be warrantied. He agreed and i replaced his icemaker with his ordered part. Cycled icemaker and it complete a cycle with no issue. collected $230.00 for Service fee and labor."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Virginia Beach, VA 23455

Anthony D.

Job Details: 12/02/2022

after taking model and serial picture while explaining service call and labor fees cx refused service

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GM0

Near Laurel, MD 20707

Israel R.

Job Details: 12/02/2022

Customer complaint unit is not disolving detergent. I found the door was not openning correctly i reseated the door and now the spring is good. I found a debry under the water level. I clear all the debry and ran test. The unit is back to normal operations. Combination with the door not opening and the water level sensor reading full of water. Unit is good.

We serviced a

WHIRLPOOL WASHER

Model WFW8620HW4

Near Monkton, MD 21111

Brian R.

Job Details: 12/02/2022

cx had 1 load done and on 2nd load running when i got here and unit was leaking. puylled unit and removed back as thats where water was coming from and water coming out hole on center left of unit through a drain hole. called tech line and spoke to Travis and SR#7734819589 found unit switched to new drum and changed ait port and this drum did not come with hose. advised to order hose and install hose and sit again with unit and run a entire cycle. advised cx we will try to over night or expidite part if we can. we went off pointer W11495084. office to schedule. cx also wanted to leave back panel off to dry and put a towel down so she can finish load in there. advised unit wont be secure and will wabble. put unit back per there request.; ordrng 1 W11495084 (Hose)

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Virginia Beach, VA 23453

Anthony D.

Job Details: 12/02/2022

replaced all parts calibrated tested unit is working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300EBS00

Near Laurel, DE 19956

Frederick R.

Job Details: 12/02/2022

Replaced valve and reset ice maker. Tested unit after repair and the IM harvests properly and fills with water. Job is complete

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Glen Allen, VA 23060

Thomas B.

Job Details: 12/02/2022

Cx complaint unit is not working properly inspected unit removed and replaced the harness and thermistor tested unit now functions normally

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS6

Near Owings Mills, MD 21117

Justin S.

Job Details: 12/02/2022

unit has been moved to the shop. replace dthe control holder and lamp. the unitis now illuminating the bulb. the unit is now good

We serviced a

WHIRLPOOL COOKTOP

Model WCE55US0HB01

Near Harpers Ferry, WV 25425

Ricky E.

Job Details: 12/02/2022

"installed parts, unit cks ok..."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKB0

Near Silver Spring, MD 20905

Israel R.

Job Details: 12/02/2022

"Service Pointer #: W11540964. S17304. F9E1 long drain, F10E2 Vent wax motor. Customer complaint unit is not finishing cycle. I ran test and found 2 error codes i ran the test and the unit completed cycle. I ran quick wash and the unit stopped when the washer was abut to drain for the last time before drying. Now i cant drain the control clicks but nothing. i quoted customer for 230 for replacin the drain pump and the heater is covered by the service pointer. I attempted to removed the unit but the unit is not coming out because the the wood floors are too hig to clear the unit feet. Customer is going to have someone to cut the floor or removed it so we can have enough space to get it out. The unit will need to bring the drain pump back and order the heater. Cx is calling back for return.; ordrng 1 W11537778 (Heater) and 1 look (look)"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Louisa, VA 23093

Kyle A.

Job Details: 12/02/2022

Cx complaint of unit not washing. Did confirm water in drain pan. Removed water amd found unit gasket not seated and unit leaning forward. Raised front legs and reseated gasket and unit is now as designed.

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LZ1

Near Fredericksburg, VA 22408

Tanner B.

Job Details: 12/02/2022

"CX Concern of the units burner not working well , found the units lf burner flame very high on low , adjusted the units valve and tested unit .. LF burner working well , flame is corrected.. Also noticed the bottom bake burner cover warped and not staying in place .. Unable to secure cover ..; ordrng 1 WP3195097 (COVER) and 1 look (look)"

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFE01

Near Williamsburg, VA 23185

Lucas R.

Job Details: 12/02/2022

"replaced shelf and pan, pan no longer falls out, new pan cracked reordering pan, please ship directly to CX; ordrng 1 WPW10308849 (pan-meat) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Chesapeake, VA 23320

Austin D.

Job Details: 12/02/2022

cx complaint the unit is leaking at the bottom. checked the unit and found that the ice maker warter line was leaking at the conection at the bottom. reseated the water line and tested. unit is no longer leaking.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Alexandria, VA 22308

Dustin F.

Job Details: 12/02/2022

"Upon Arrival, I found the Job Was incorrectly dispatched with the wrong model number and pre id parts for the wrong machine. CX sadly will have to call in and get the call redispatched"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Chester, VA 23831

Chris B.

Job Details: 12/02/2022

cx comp unit will not cool in fc also cx stated that i have to deam unit non repairable cx stated whirlpool said this did call techline spoke with robert found amp draw at compressor to .58 sr#7735182604 found unit has sealed system leak ordering compressor evap and drier unit is r134a; ordrng 1 W10780378 (comp) and 1 WPW10239732 (evap) and 1 WPW10143759 (drier)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Halethorpe, MD 21227

Alexander D.

Job Details: 12/02/2022

cx complaint water dripping out of dispenser and ice falling out of chute onto floor. inspected unit and verified complaint. can see streak running down front of door. cx said he usually checks ice chute after hes done dispensing ice and its empty but ice falls out later. found hairline crack in door waterline and ice door not sealing. ordering fz door and ice container. need 2 tech to hold door up while feeding waterline and harness thru hinge. advised cx door will be shipped directly to his house and to call office to schedule return visit after inspecting for damages. cx understands.; ordrng 1 LW10918659 (fz door) and 1 WPW10558424 (ice container) and 1 LOOK (LOOK)

We serviced a

JENNAIR REFRIGERATOR

Model JBRFR36IGX00

Near Annapolis, MD 21403

Andrew H.

Job Details: 12/02/2022

Cx complaint is the unit is damaged at the top right corner of the frame area and across the top the the left corner. the top frame is not a replaceable part and there are no parts that can be replaced to repair this unit. i was advised that im am documenting issue for exchange.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Dillsburg, PA 17019

Fred G.

Job Details: 12/02/2022

cx complaint unit was making noise but no water was dispensing. inspected unit and entered into daig and found f8e1 error code. ran auto test and found water was not dispensing as designed. removed both hot and cold lines and dispensed them into basket and found water pressure from house was good. removed inlet valve and found settlement in valves. cx is running on well water. was able to replace the valve and test unit. unit now checks good. i did advise cx to get screens for there water lines.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Bridgeville, DE 19933

Frederick R.

Job Details: 12/02/2022

CX complaint is no ice. Replaced IM per prior diagnosis. Went to test and found dual valve stuck and not sending water to IM. Ordering dual valve and fill tube heater. Both parts in stock at Tribles. Spoke to CE. Rescheduled for Sunday 12/4; ordrng 1 W11482383 (dual valve) and 1 W11087201 (heater)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Gaithersburg, MD 20879

Julian H.

Job Details: 12/02/2022

CX complaint about unit wasnt amking ice & freezing items on top shelve checked temps on arrival FC 2 RC 32 checked unit for errors test 66 E0 test 56 E0 thermistors checking ok as well checked temp set found RC33* FC1* temp set too cold affecting items on top let CX know about this MUST ALLOW 48 HRS TO ADJUST TEMP

We serviced a

JENN-AIR BUILT-IN M/W

Model JMDFS30HL0

Near Springfield, VA 22153

Dustin F.

Job Details: 12/02/2022

"Installed Ordered parts by previous tech, Found Cabinet/Frame Damaged from delivery, Contacted WP TL and spoke to Sterling he stated unit was deemed umrepairable based on pictures and information i gave him. Gave me sr to give to the CX and advised me to point CX twords JA CS."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS2

Near Washington, DC 20010

Samuel R.

Job Details: 12/02/2022

will need co and gas meter to check unit.have strong smell of gas in house cx will turn gas off.wil need to reshedule with both meters.cx owes 120 for service call; ordrng 1 cometer (co meter) and 1 gassniffer (gas sniffer)

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 12/02/2022

"replaced gearcase, washplate, motor, and clutch, calibrated and tested, unit working as designed. left old parts with cx."

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53521HZ06

Near Bristow, VA 20136

Demonte S.

Job Details: 12/02/2022

Installed the Control Board. Tested the unit. Unit is working properly.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Virginia Beach, VA 23453

Zachery R.

Job Details: 12/02/2022

assisted ac with repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS07

Near Williamsburg, VA 23188

Lucas R.

Job Details: 12/02/2022

"cx complaint fost in fc, not cooling properly, checked unit found fc temp at -5, rc at 37, found excessive frost buildup in fc, gap between gasket and cabinet, heated gasket, leveled unit for proper door closure, set controls top read set points, advised cx not to monitor air temp in fc, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Smyrna, DE 19977

Andrew W.

Job Details: 12/02/2022

"Cx complaint is unit doors not closing properly, and drawer in fridge not staying in correctly. inspected and verified complaint. the RC doors were closing the way they should, cx recently leveled the unit with a slight lean back and this allowed the doors to close on their own. the crisper drawer in the rc was just out of track. put drawer back in track and tested pulling it out and pushing it back in and it stays and operates as designed. unit is working as designed. job complete"

We serviced a

JENN-AIR RANGE

Model JDRP648HL01

Near Moseley, VA 23120

Jerod R.

Job Details: 12/02/2022

"replaced all parts but the module, new module had connector half off it, also found small rear burner has cracked electrode ordered; ordrng 1 W11234290 (cntrl-elec) and 1 W11238756 (igntr-surf)"

We serviced a

WHIRLPOOL OVEN

Model KEBS277SSS04

Near McLean, VA 22102

Jason A.

Job Details: 12/02/2022

CX complaint DBL OVEN Refund for control Replaced UPR OVEN BAKE + Thermal fuse. Test both oven heats bake broil convect. Called office to go over payment costs charges > JJ

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Stephens City, VA 22655

Ricky E.

Job Details: 12/02/2022

"customer stted that the unit was making a noise during spin. fnd no errors stored, fnd no mechanical issues. tested with 6 bath towels and fnd no issues..."

We serviced a

MAYTAG WASHER

Model MVWC555DW0

Near Washington, DC 20002

Emmanuel R.

Job Details: 12/02/2022

"Cs unit isnt agitating and its leaving red stains on the clothes. Confirmed complain. I found the unit would agitate but the splines on the washplate, drive hub and gear case are completely gone. The splines are corroded and shaved almost all the way off. Unit needs a gear case, drivehub and a washplate to restore proper operation. Ordering parts. Advised customer not to use the machine.; ordrng 1 W10528947 (hub) and 1 W10902814 (washplate) and 1 W10752187 (screw) and 1 W11454734 (gearcase)"

We serviced a

MAYTAG WASHER

Model MVWB865GC0

Near Milford, DE 19963

Frederick R.

Job Details: 12/02/2022

CX comnplaint is WM grinding. Inspected/tested and found the rotor/stator have worn out. Parts are CBE. CX paid $120 SC fee by AMEX and will owe $110 labor upon completion of job.; ordrng 1 W10915700 (stator) and 1 W10915701 (rotor)

We serviced a

WHIRLPOOL RANGE

Model KSEG700ESS6

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 12/02/2022

"Installed parts to complete the repair, verified all unit functions for proper operation...working as designed."

We serviced a

JENN-AIR RANGE

Model JGS1450FS0

Near Chevy Chase, MD 20815

Samuel R.

Job Details: 12/02/2022

cx complaint burning smell.inspected unti and found no signs of thermal events.tested unit and found unit to be caked in grease casuing a burning smell.als found door gasket not to seal properly and causing vent trim coating to melt.cx will call jen air to try get parts covered.gave cx a qoute.after explaing to safety they will cover repair pand parts j154jj1wpl1.3 pl #7735050558 WPW10162385 7 tribles W11025120 4 tribles; ordrng 1 WPW10162385 (gasket) and 1 W11025120 (trim)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Hampton, VA 23669

Carl A.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL N/A

Model MAV7260BWW

Near Elizabeth City, NC 27909

Branden R.

Job Details: 12/02/2022

"cx complaint unit will not power on , checked unit and found bad timer on unit , has proper vac going to timer but timer is DOA , uninstalled and found gearcase will need to be replaced found washer pully failed and crakced outter tub with motor , unit will need new outter tub so unit dont leak , ordering full gearcase repair , timer and outter tub for proper repair to be done while testing could not locate o ring on gearcase ordering new one for repair .; ordrng 1 22004312 (timer) and 1 35-2018 (stator) and 1 35-6615 (Whirlpool Ht Trans/seal Hub) and 1 22002742 (outter tub) and 1 12002213 (Whirlpool Washer Pulley & Thrust Bearing Kit) and 1 25-7941 (o ring)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Woodbridge, VA 22192

Demonte S.

Job Details: 12/02/2022

Inspected the unit. Found that the cx is saying it's hard to pull the Upper Rack out. Checked the Upper Rack. Found that the Right Rear Wheel is not in the Track. Fixed the Wheels. Tested the unit. Unit is working as Designed.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Fulton, MD 20759

Eric W.

Job Details: 12/02/2022

cx complaint was leaking from top load washer afrer a few tried to recreated the complaint and seen it was a service pointer saying the tub ring was the issue so we orderd the partalso while trying to take off the top of the washer we scrached the washer ording new top; ordrng 1 W11094304 (tub ring) and 1 W11423774 (top) and 1 W11178258 (control) and 1 W11449841 (gear case)

We serviced a

KITCHENAID DISHWASHER

Model KDTE704DSS0

Near Alexandria, VA 22301

Lloyd B.

Job Details: 12/02/2022

Cx complained the unit did not finish a cycle. I left the vent fan unplugged and the cx has been using it succesfully. Installed new control and vent fan assy and ran through diagnostics. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Chester, VA 23831

Joseph D.

Job Details: 12/02/2022

"replaced valve contrl and suspension, working properly"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW

Near Powhatan, VA 23139

Jerod R.

Job Details: 12/02/2022

"tested unit found unit had clogged cold screen, cleared screen and tested unit is now fully functional and working as designed"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near North Beach, MD 20714

Shane B.

Job Details: 12/02/2022

"complaint is unit leaving clothes soaking wet. cx said it doesnt happen when her husband does laundry but happens to her frequently. when i arrived unit had finished a load. load was not soaking wet. spin speed set to medium. checked for codes and found F0E1 load in during clean cycle, F0E5 off blance, F5E2 lock failure, F0E2 over suds, F9E1 long drain. cleared codes, ran service cycle. unit completed cycle with no codes or issues. ran several cycles without any issues. i did find some water stains at the bottom middle of door. bellows is allowing water to leak from door into the pull out tray at the bottom of unit. it had water in it. unit will need a new bellows. advised cx to check spin setting before starting cycle and went over loading/cycle selection. ordering bellows. schedule when; ordrng 1 W11314648 (bellow)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ

Near Newark, DE 19711

Alexander W.

Job Details: 12/02/2022

Cx stated light will not come on inspected tested and verified cx complaint found door switch in FC not actuating replaced from pre-id parts tested unit unit is now operating as designed job is complete.

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC2

Near Manassas, VA 20109

Demonte S.

Job Details: 12/02/2022

Installed the Hot Water Valve. Tested the unit. No Leaks. Unit is working as Designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Williamsburg, VA 23185

Lucas R.

Job Details: 12/02/2022

upon arrival cx advised unit had been returned to Rent A Center

We serviced a

AMANA OVEN

Model AER6303MFW

Near Seaford, DE 19973

Frederick R.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL FREEZER

Model WRS315SDHZ04

Near Sterling, VA 20164

Richard B.

Job Details: 12/02/2022

"CX complant. Light out in freezer and crisper drawer broken. Prior diagnosis found freezer LED out and drawer broken. Installed new led in freezer and crisper drawer. Both working as designed, Confermed when door is closed light goes out. Job completed, RB"

We serviced a

JENN-AIR REFRIGERATOR

Model JS48PPDUDE01

Near Vienna, VA 22182

Jason A.

Job Details: 12/02/2022

B.I. FRIDGE. Replaced all 12 LEDs W11632139 from van stock per TSP #: W11606409 Rev E / / / S84638. Test all leds are working > JJ; ordrng 4 W11632139 (LEDs JJ/ VS)s and 1 look (LOKO)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Alexandria, VA 22312

Lloyd B.

Job Details: 12/02/2022

Cx complained the unit leaked. Installed new tub and there is no damage for it to leak. Job complete

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Fairfax, VA 22030

Christian C.

Job Details: 12/02/2022

Cx complaint unit sometimes works and sometimes doesnt. Inspected unit correct outlet polarity. Getting 123.7VAC from outlet. Unit turns on no errors stored. Ran through diagnostics no issues. Ran through normal wash and after a few minutes unit cut off and cannot turn back on. Inspected control no blinking led. Getting 123.7VAC to control. Ordering control. Control 3 at upper marlboro and 0 at whirlpool.; ordrng 1 W11116592 (control)

We serviced a

KITCHENAID OVEN

Model KERS306BSS0

Near Milford Mill, MD 21244

Justin S.

Job Details: 12/02/2022

cx says the burners are working but the display doesnt. found 120/240/120vac to the terminal block without any damaged wires. the control is getting 120vac. when power was reset the display came back. the unit is now preheating with bake. the unit is now good

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Charlotte Hall, MD 20622

Shane B.

Job Details: 12/02/2022

"cx complaint is the unit not completling cycles. cx said on rinse water only trickles in and cycle does not finish. checked for codes and found F8E1 long fill, ran cold valve and can hear valve buzzing but had no flow. hot valve has good flow. water supply has good pressure and valves are not clogged with debry. installed preIDed part and tested again. both valves have good flow. ran service cycle and calibration cycle with no issues. unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Upper Marlboro, MD 20774

Shawn D.

Job Details: 12/02/2022

arrived informed cx on pricing and she has extended warrenty she said she made appointment online and she said it showed her warrenty when filling out form. told cx to call whirlpool to send correct ticket over

We serviced a

WHIRLPOOL HOOD

Model KVWB606DSS3

Near Glen Allen, VA 23059

Kyle A.

Job Details: 12/02/2022

Cx complaint of buttont not working. Did confirm and adjusted warped mount. Unit now operates as designed.; ordrng 1 WPW10716813 (Control)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Herndon, VA 20171

Richard B.

Job Details: 12/02/2022

"CX complant. Washer making a noise when off. Inspected unit and found no error codes , Found unit fills , drains , agitates , spins fine. During testing apt upstairs ran the drain on there machine and CX stated thats the sound. Sound is coming from drain pipe in wall. Machine working as designed, Job completed, RB"

We serviced a

WHIRLPOOL RANGE

Model KFDD500ESS01

Near Richmond, VA 23237

Jonathon C.

Job Details: 12/02/2022

"cx complaint, knob loose and oven light does not come on everytime you open the door. adjusted knob and found door switch sticking. suggested cleaning door switch. cx paid 120 service call. job is complete."

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Williamsburg, VA 23188

Lucas R.

Job Details: 12/02/2022

"cx complaint no operation, checked unit, identified f5e1 unit lid lock code - verified 120vac to lock, mechanical failure within lid lock; ordrng 1 WPW10482836 (latch)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJM0

Near Leesburg, VA 20175

Ezra M.

Job Details: 12/02/2022

replaced dispenser

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Woodbine, MD 21797

Marc M.

Job Details: 12/02/2022

orifice holder and orifice sent are clearly a natural gas fitting where as the fittings installed on the unit currently are the appropriate propane fittings. contacted techline to discuss what led to the decision to replace the orifice/orifice holder as unit appears to be operating as any normal unit would. contacted techline to send pics of flames sizes on both 'hi' and 'lo'. per bruce at techline unit is in fact opperating as designed and parts will not be needed. if cx has any further concerns with unit function she may contact WP cx service with file number.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Laurel, MD 20723

Robert L.

Job Details: 12/02/2022

"installed RC and FC evap fan assys and main control, tested all ops ok"

We serviced a

MAYTAG WASHER

Model MVWB750WR0

Near Hampton, VA 23661

Carl A.

Job Details: 12/02/2022

"cx complaint of unit going off blance,checked unit to find no error codes at this time,found crack in wash basket had leaked out fuild from tub ring cause it to go off blance unit will needed a new Basket Assembly as the part NLA; ordrng 1 W10118182 (Basket Assembly PART N/L/A)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HV5

Near Accokeek, MD 20607

Robert A.

Job Details: 12/02/2022

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Stephens City, VA 22655

Ricky E.

Job Details: 12/02/2022

"customer stted that the unit was making a noise during spin. fnd no errors stored, fnd no mechanical issues. tested with 6 bath towels and fnd no issues..."

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Stephens City, VA 22655

Ricky E.

Job Details: 12/02/2022

"customer stted that the unit was making a noise during spin. fnd no errors stored, fnd no mechanical issues. tested with 6 bath towels and fnd no issues..."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Hampton, VA 23669

Carl A.

Job Details: 12/02/2022

We serviced a

JENNAIR REFRIGERATOR

Model JBRFR36IGX00

Near Annapolis, MD 21403

Andrew H.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near ,

Jason T.

Job Details: 12/02/2022

"Cx complaint, ice freezes together in the bucket, not dispaensing the cubed-crushed ice, also the cabinet is offset. Found ice door not closing properly allowing warm air to migrate and freeze the cubes, also the leveler needs replaced, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 WPW10577864 (door-ice) and 2 WPW10141622 (leveling leg)s"

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REM04

Near Arlington, VA 22207

David J.

Job Details: 12/02/2022

"Customer initial complaint was that the temperatures were erratic. After previous text visit he had ordered parts for a return since the last tech had been here. The unit has been working perfect. Check temperatures and have the exact temps that were set on control 38° in the refrigerator and 0° in the freezer, inspected fc and found no frost or ice build up on rails after new silicone was added. Door opened and closed properly. speaking with customer since the unit is working properly, she would not like to change any parts at this time. If anything were to happen in the future, they will give us a call. Unit is working as designed job complete"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Virginia Beach, VA 23464

Zachery R.

Job Details: 12/02/2022

"replaced all parts, calibrated and tested, no faults present, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE104KPS0

Near Charlottesville, VA 22901

Eric F.

Job Details: 12/02/2022

"Confirmed cx complaint unit intermittently leaking from left side of door. Cx states leaking is intermittent. Sometimes will work fine, sometimes will leak. Found evidence of left side of door not always seating properly upon closure, allowing water to build up around left side mounting tab that runs down outside of cabinet. Adjusted door, sealed mounting tab holes with clear foodgrade silicone. Job was in a limited cell area, calling techline on monday to document findings.; schdld next appmnt for 12/12 MON !"

We serviced a

WHIRLPOOL DRYER

Model MED5500FW2

Near Ashburn, VA 20147

Ezra M.

Job Details: 12/02/2022

"installed belt and pulley, tested, sounds normal"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKB0

Near Silver Spring, MD 20905

Israel R.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Newark, DE 19713

Alexander W.

Job Details: 12/02/2022

Cx complaint of sizzling sound handles looses and doors not aligned. Inspected tested and verified cx complaint tightened handles and leveled fridge explained how the frost hitting defrost heater will make a sizzling sound and its operating normally. Unit is working as designed job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFW2055FRZ00

Near Arlington, VA 22203

David J.

Job Details: 12/02/2022

Cx complaint unit not making ice. Found filter to be jammed into filter head causing no water to pass through and be dispensed. Removed filter and now water comes out at proper pressure. Other complaint was ice maker does not produce ice. Inspected and found arm had popped out in the off position. Re installed arm and turned ice maker on. Unit needs a filter head and filter. Possible ice maker but told Cx to let us know in 24 hours. Quoted Cx for filter head and filter repair. Cx paid 120.00 for service call ; ordrng 1 W10844267 (Filter head) and 1 EDR1RXD1 (Water filter)

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Richmond, VA 23235

Jonathon C.

Job Details: 12/02/2022

"cx complaint, unit wobbling. installed parts per prior diag. tested unit, unit working as designed. job is complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4800BQ0

Near Waynesboro, PA 17268

Andrew S.

Job Details: 12/02/2022

Per previous tech I was able to access and repalce the control and console panel. I then tested the unit and found that it is now functioning as intended. Job complete

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