We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS05
Near Woodbridge, VA 22192
Demonte S.
Job Details:
12/02/2022
Inspected the unit. Found that the cx is saying that the Refrigerator is leaking Water from the Dispenser out of the Ice Dispenser. Found that the cx isn't closing the Left Door all the way because they are opening the Left Door and trying to close it. When I arrived the Left Door was open / not sealed to the cabinet. I advised that the cx opens both doors and close the Left Door first. I also asked if the cx uses crushed Ice. Cx says all the time. I advised that they run cubed Ice after getting crushed Ice to knock out the ice pellets. Unit is working as Designed. ( This is the one and only use and Care call that the cx gets. Cx is also aware of this also.)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Reading, PA 19609
Justin L.
Job Details:
12/02/2022
Cx complaint rack hanging. Was able to access unit and found failed adjuster and pivot clip. Attempted to replace adjuster and found part defective. Reordering and setting return for Thur 12/8/22; ordrng 1 W10712395 (adjuster) and 1 WPW10082853 (pivot clip)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Sykesville, MD 21784
Marc M.
Job Details:
12/02/2022
installed compressor and drier and pulled unit into 30 inch vacuum and held. unit held vacuum. was able to charge with r600a and test. evap developed full frost pattern and now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Mechanicsville, MD 20659
Shane B.
Job Details:
12/02/2022
"cx complaint is the unit not making ice or dispensing water. cx said ice production slowed down then stopped and water slowed to trickle then stopped at the same time. cx tried changing water filter but its stuck in the housing. checked temps when i arrived. RC is 31, FC is -4. i removed filter and installed bypass. water flows properly with bypass in place. tested IM and it cycled and filled. cx asked that i leave bypass in place because her tap water is very clean. unit is working as designed. ordering new bypass for van stock.; ordrng 1 W11395888 (bypass VS), used 1 W11395888 (bypass) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Westminster, MD 21158
Brian R.
Job Details:
12/02/2022
cx complaint is FF light is half out. tested and checked over unit and replaced light. unit now checks. job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Richmond, VA 23222
Jonathon C.
Job Details:
12/02/2022
"cx complaint, unit shakes. attempted to replace suspension rods. new rods damaged. unable to complete repair, reordering rods. i leveled the unit, also added absorbtion pads from VS. resched for 12/16 cx prefers AM app; ordrng 1 W11130362 (suspension)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Fulton, MD 20759
Eric W.
Job Details:
12/02/2022
installed parts and tested unit door now cloosing proeprly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Virginia Beach, VA 23456
Austin D.
Job Details:
12/02/2022
wrong compressor ordered due to the manufactuer code not being changed. my mistake. called the office and was able to get it rescheduled for the 9th. cx agreed and understood about the mistake. will return once the correct compressor is delivered.; ordrng 1 W11370574 (compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Bowie, MD 20716
Shawn D.
Job Details:
12/02/2022
cx complaint fridge door making a noise when opeing. inspected unit and conifmred noise when opening. checked door to find the bottom of it where hinge goes into cracked allowing it to wiggle. ordering new fridge door for return; ordrng 1 LW10916047 (door stianles) and 1 look (look)
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX305ESS1
Near Pikesville, MD 21208
Marc M.
Job Details:
12/02/2022
installed parts and tested unit. unit now checks good. water fills reservoir and no leaks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Bunker Hill, WV 25413
Ken M.
Job Details:
12/02/2022
Ice maker and valve replaced. Unit leveled. Unit tested and is working properly. Old parts left with customer.
We serviced a
WHIRLPOOL DRYER
Model MED6630HW2
Near Glen Allen, VA 23059
Kyle A.
Job Details:
12/02/2022
Cx complaint of loud scraping noise. Did confirm drum is contacting right panel. Ordering panel and drum as drum is malformed.; ordrng 1 W11233548 (Side panel) and 1 W10381481 (Drum)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Chester, VA 23831
Chris B.
Job Details:
12/02/2022
cx comp unit will not cool in fc also cx stated that i have to deam unit non repairable cx stated whirlpool said this did call techline spoke with robert found amp draw at compressor to .58 sr#7735182604 found unit has sealed system leak ordering compressor evap and drier unit is r134a; ordrng 1 W10780378 (comp) and 1 WPW10239732 (evap) and 1 WPW10143759 (drier)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAK0
Near Red Lion, PA 17356
Drew B.
Job Details:
12/02/2022
cx complaint that unit is getting the f8e4 code and water was in float tray.. cleaned water checkd sels and all connections that could leak and reseated the tray switch znd now runs for 10 mins didnt find leak but will need cleaned being the suds amount after testing empty.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Reston, VA 20191
Richard B.
Job Details:
12/02/2022
CX complant. No ice. Prior diagnosis found unit needs reciever and emmiter boards. Installed and cycled power. Unit working as designed. RB
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Annandale, VA 22003
Lloyd B.
Job Details:
12/02/2022
Cx complained the rf burner would only stay on high. Inspected the unit and found a bad switch. Also there are burn marks on the element. Unit needs switch and element.; ordrng 1 WP3149400 (switch)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Arlington, VA 22207
David J.
Job Details:
12/02/2022
"CX complaint unit would not wash. After previous text visit he has found this unit near the new sump assembly. Arrive today with unit in a different house. Unit was not hooked up because it is under construction. Removed old sump assembly and replace with new could not test afterwards explain to customer after hooked up. If theres any issues, please give us a call since we were unable to test. Job complete"
We serviced a
KITCHENAID RANGE
Model KSIB900ESS2
Near Silver Spring, MD 20902
Israel R.
Job Details:
12/02/2022
Intalled both parts and tested and still did not work. I found the that the control is not detecting the cancel buttons at all. Unit needs new control. Called office and schedule for 12/8/22; ordrng 1 W11100619 (cntrl-elec)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Charlotte Hall, MD 20622
Shane B.
Job Details:
12/02/2022
"cx complaint is the unit not completling cycles. cx said on rinse water only trickles in and cycle does not finish. checked for codes and found F8E1 long fill, ran cold valve and can hear valve buzzing but had no flow. hot valve has good flow. water supply has good pressure and valves are not clogged with debry. installed preIDed part and tested again. both valves have good flow. ran service cycle and calibration cycle with no issues. unit is working as designed."
We serviced a
WHIRLPOOL OVEN
Model WEE750H0HZ1
Near Monkton, MD 21111
Brian R.
Job Details:
12/02/2022
came out and replaced element and tested unit. unit now checks. job complete.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Edgewood, MD 21040
Neil H.
Job Details:
12/02/2022
CX COMPLAINT UNIT NOT STARTING OR LOCKING FOUND THE HARNESS WIRE TO THE PUMP GOT SNAGGED SO I ADJUSTED HARNESS POSITION AND REPAIRED WIRE AND UNIT RECALB AND TESTED GOOD.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Hanover, VA 23069
Thomas B.
Job Details:
12/02/2022
Cx complaint unit is not working properly inspected unit removed and replaced the sump motor assy tested unit will need control board to complete repair ordering the control board assy; ordrng 1 W11225084 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Bealeton, VA 22712
Daniel J.
Job Details:
12/02/2022
fridge complaint icemaker not keeping up with families needs checked tray ice in tray about one cycle confirmed iceroom fan moving cold air from freezer replaced icemaker cycled water filled into tray
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Smyrna, DE 19977
Andrew W.
Job Details:
12/02/2022
"Cx complaint is unit doors not closing properly, and drawer in fridge not staying in correctly. inspected and verified complaint. the RC doors were closing the way they should, cx recently leveled the unit with a slight lean back and this allowed the doors to close on their own. the crisper drawer in the rc was just out of track. put drawer back in track and tested pulling it out and pushing it back in and it stays and operates as designed. unit is working as designed. job complete"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Brogue, PA 17309
Drew B.
Job Details:
12/02/2022
replaced all parts and no issues checks good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Chester, VA 23831
Chris B.
Job Details:
12/02/2022
cx comp unit will not cool in fc also cx stated that i have to deam unit non repairable cx stated whirlpool said this did call techline spoke with robert found amp draw at compressor to .58 sr#7735182604 found unit has sealed system leak ordering compressor evap and drier unit is r134a; ordrng 1 W10780378 (comp) and 1 WPW10239732 (evap) and 1 WPW10143759 (drier)
We serviced a
WHIRLPOOL RANGE
Model WFE515S0EW0
Near Burtonsville, MD 20866
Israel R.
Job Details:
12/02/2022
Installed new swtich and tested unti is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Edgewater, MD 21037
Mitchell H.
Job Details:
12/02/2022
got to abc appliance and saw parts were ordered on 10/17 called office they informed me parts were shipped to other addres AD was out to. which is a vacant house still. informed the cx they will need to go check and see if parts are there. if they are to call us back and schedule for repair. if not then call us and let us know so we can find where parts are or re order. moving on.; saved tckt
We serviced a
KITCHENAID COOKTOP
Model KCED600GSS01
Near Fountain, NC 27829
Branden R.
Job Details:
12/02/2022
"came out to replace cooktop , disassembled and replaced cooktop , tested unit is running as designed ."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Midlothian, VA 23112
Jerod R.
Job Details:
12/02/2022
tested unit found unit had suspension out of mount remounted and tested unit is now fully functional
We serviced a
KITCHENAID RANGE
Model KSIB900ESS1
Near Alexandria, VA 22314
Lloyd B.
Job Details:
12/02/2022
"Cx complained the burner did not work and the burttons at times did not work. Inspected the unit and found with the pot the cx was using, the burner did not recognize a pot on it. With a larger pot, the unit worked. There is a stuck key error. Unit needs new console; ordrng 1 W11034444 (console)"
We serviced a
JENN-AIR RANGE
Model JGS1450FS0
Near Chevy Chase, MD 20815
Samuel R.
Job Details:
12/02/2022
cx complaint burning smell.inspected unti and found no signs of thermal events.tested unit and found unit to be caked in grease casuing a burning smell.als found door gasket not to seal properly and causing vent trim coating to melt.cx will call jen air to try get parts covered.gave cx a qoute.after explaing to safety they will cover repair pand parts j154jj1wpl1.3 pl #7735050558 WPW10162385 7 tribles W11025120 4 tribles; ordrng 1 WPW10162385 (gasket) and 1 W11025120 (trim)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Shippensburg, PA 17257
Andrew S.
Job Details:
12/02/2022
Cx complaint is that the unit is not spinning. Upon arrival I found an F7E1 and an F2E1. I then ran the diag cycle and found that the unit is humming during agitate and spin but not moving. I looked under the unit and found that the capacitor had failed and was leaking. I was able to removed and replace the capacitor. I then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Port Tobacco, MD 20677
Robert A.
Job Details:
12/02/2022
Cx complaint that the unit is shaking violently during the spin cycle. I inspected the unit and confirmed the complaint. I found no error codes. I checked the suspension and found the RF suspension rod not sitting correctly in place. I correctly positioned the suspension rod and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HV07
Near Goldsboro, PA 17319
Fred G.
Job Details:
12/02/2022
arrived to cx home to find the microwave has been swapped out with a new one. unit checks good.
We serviced a
JENN-AIR RANGE
Model JGS1450FS0
Near Chevy Chase, MD 20815
Samuel R.
Job Details:
12/02/2022
cx complaint burning smell.inspected unti and found no signs of thermal events.tested unit and found unit to be caked in grease casuing a burning smell.als found door gasket not to seal properly and causing vent trim coating to melt.cx will call jen air to try get parts covered.gave cx a qoute.after explaing to safety they will cover repair pand parts j154jj1wpl1.3 pl #7735050558 WPW10162385 7 tribles W11025120 4 tribles; ordrng 1 WPW10162385 (gasket) and 1 W11025120 (trim)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ
Near Mount Airy, MD 21771
Ricardo S.
Job Details:
12/02/2022
"Cx complains about a clicking noise, cks unit, damper and fans working ok.. the noise comes from the back of the unit, a piece of blue shipping tape came off and is making noises when the condenser fan turns on.. unti cks ok"
We serviced a
MAYTAG WASHER
Model WTW5057LW0
Near Hanover, PA 17331
Bernard M.
Job Details:
12/02/2022
"Attempted to replace capacitor and found the wrong one was ordered. Used correct capacitor from vanstock W11395618, ran test and unit completed test without issues. Unit checks good; used 1 W11395618 (capacitor-BM-VS) from stock"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Woodbridge, VA 22193
Demonte S.
Job Details:
12/02/2022
Installed Control Board. Tested the unit. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Elkridge, MD 21075
Robert L.
Job Details:
12/02/2022
"upon arrival unit shepard pratt hospital, unit extremely far form loading dock, spoke with cx they were willing to reschedule, NO RL; ordrng 1 look (look)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Ellicott City, MD 21043
Robert L.
Job Details:
12/02/2022
"installed paddle, switch and seperator, i previously taped over old deli ui , once control was removed harness was ok, control ok, harness was the issue, left door unplugged, also found LEDs had gone out since last visit, ordering deli harness and LEDs; ordrng 1 W11170612 (harns-wire) and 1 W11462342 (LED silver RC) and 1 W11601311 (LED silver FC)"
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS00
Near Kingsville, MD 21087
Neil H.
Job Details:
12/02/2022
CX COMPLAINT TOP LF LIGHT OUT AND FC LIGHT REPLACED BOTH UNIT CHECKED GOOD
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Dover, DE 19901
Andrew W.
Job Details:
12/02/2022
"Per prior tech's diagnosis, replaced inlet valve and tested unit and checked for leaks. unit is working as designed and no leaks detected. job complete. per prior tech notes, cx is paid in full"
We serviced a
WHIRLPOOL WASHER
Model WFW7590FW0
Near Washington, DC 20002
Emmanuel R.
Job Details:
12/02/2022
"Cs unit other not draining door gasket molded, confirmed complaint. Test cycle completed ok, no trouble codes. Found the bellow to be torn and water is leaking on the drip pan. Unit is in a small closet and stacked. Might need two techs.; ordrng 1 W11106747 (bellow)"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Camp Hill, PA 17011
Fred G.
Job Details:
12/02/2022
cx complaint unit is putting off a gas smell when lighting oven. inspected unit and first turned bake on and found gas came on and then unit sparked and lite the bake burner. I also checked the broil and found it called for gas and then it lite. all odors the unit is putting off is normal. unit is working as designed. unit checks good.
We serviced a
MAYTAG WASHER
Model MVWB750WR0
Near Hampton, VA 23661
Carl A.
Job Details:
12/02/2022
"cx complaint of unit going off blance,checked unit to find no error codes at this time,found crack in wash basket had leaked out fuild from tub ring cause it to go off blance unit will needed a new Basket Assembly as the part NLA; ordrng 1 W10118182 (Basket Assembly PART N/L/A)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near North Myrtle Beach, SC 29582
Jason T.
Job Details:
12/02/2022
"Installed parts to complete the repair, calibrated and tested unit...working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Martinsburg, WV 25403
Ken M.
Job Details:
12/02/2022
"Customer complaint is that the gaskets on both doors are not sealing properly. Found that both door frames are warped, pulling the gaskets away from the inner door liner. Unit needs new doors.; ordrng 1 W11575716 (door - rc(SS)) and 1 LW10638683 (door - fc(SS)) and 1 W11178521 (nameplate)"
We serviced a
WHIRLPOOL ICE MAKER
Model WRX735SDHZ
Near Petersburg, VA 23803
Chris B.
Job Details:
12/02/2022
cx denied service stated unit is now making ice
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW
Near Silver Spring, MD 20901
Israel R.
Job Details:
12/02/2022
Installed new door and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Derwood, MD 20855
Julian H.
Job Details:
12/02/2022
2yr WARRANTY COTSCO PURCHASEDCX complaint about unit not dispensing water inspected and found tube from valve to hinge restricted defrosted & started to work pressure to refrigerator is not very strong this can cause water to stand & freeze also found gaskets ripping causing air to zipped in(not caused by CX); ordrng 2 W10830274 (gasket-fip)s
We serviced a
MAYTAG WASHER
Model MVWB750WR0
Near Hampton, VA 23661
Carl A.
Job Details:
12/02/2022
"cx complaint of unit going off blance,checked unit to find no error codes at this time,found crack in wash basket had leaked out fuild from tub ring cause it to go off blance unit will needed a new Basket Assembly as the part NLA; ordrng 1 W10118182 (Basket Assembly PART N/L/A)"
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM00
Near Elizabeth City, NC 27909
Branden R.
Job Details:
12/02/2022
"once arrived cx did not come to door , once cx came to door found unit is out of warrnty and cx advised unit still have 10 year warrenty advised unit is no longer under any warrenty and service will be 120 cx refused service stating it should be coverd and they will call us back out when they fine paper work ..."
We serviced a
KITCHENAID DBL WALL OVEN
Model KEMS309BSS00
Near Arlington, VA 22207
David J.
Job Details:
12/02/2022
CX complaint microwave will sporadically heat. Arrive today and tested unit and found the timer starts and turntable start spinning after about 20 seconds the light stay on but the timer sticks at a certain time and the turntable stops moving. Went into diagnostic mode and had no error codes for oven or microwave. Ran microwave for about two minutes without turning off and the F1E5 error code displayed. Returning with control and mag thermostat. CX owes labor on return visit.; ordrng 1 W10915648 (Microwave control) and 1 W11233913 (Mag sensor) and 1 W11568584 (Thermostat)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Chester, VA 23831
Chris B.
Job Details:
12/02/2022
replaced power cord tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Mechanicsville, MD 20659
Shane B.
Job Details:
12/02/2022
"cx complaint is the unit not making ice or dispensing water. cx said ice production slowed down then stopped and water slowed to trickle then stopped at the same time. cx tried changing water filter but its stuck in the housing. checked temps when i arrived. RC is 31, FC is -4. i removed filter and installed bypass. water flows properly with bypass in place. tested IM and it cycled and filled. cx asked that i leave bypass in place because her tap water is very clean. unit is working as designed. ordering new bypass for van stock.; ordrng 1 W11395888 (bypass VS), used 1 W11395888 (bypass) from stock"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Moseley, VA 23120
Jerod R.
Job Details:
12/02/2022
replaced ordered parts an dtested unit is now fully functional
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Haymarket, VA 20169
Daniel J.
Job Details:
12/02/2022
per notes installed control customer stated unit has been producing ice since last vist but wanted the new control installed anyway installed control
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Herndon, VA 20171
Christian C.
Job Details:
12/02/2022
Installed adjuster kit. Tested rack. No issues. Had cx test as well.
We serviced a
KITCHENAID OVEN
Model KDRS462VSS00
Near Washington, DC 20017
Emmanuel R.
Job Details:
12/02/2022
Pulled unit out and notice the cords are diffirent. The one on the unit is 4 prong 240 power cord and I recieved the 3 prong. I took pictures of the correct power cord. Please reorder and reschedule.; ordrng 1 PT500L (make sure its 4 prong cord)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704KPS1
Near York, PA 17404
Bernard M.
Job Details:
12/02/2022
"Cx complaint the unit leaks. When arrived ran unit on normal cycle, after unit filled found water dripping from the tub and it would run down to the seal of sump assembly and continue to drip steadily. Contacted TL to report findings and suggests replacing tub. Ordering tub assembly and to be shipped to cx address. Once part arrives, cx will inspect and contact office to set up return.SR#7735185177; ordrng 1 W11409866 (tub assembly)"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Quinton, VA 23141
Jonathon C.
Job Details:
12/02/2022
"cx complaint, not heating. found element OL, quoted cx for job with TCO. cx declined tco, only wanted element. quoted job without TCO at 310.83 cx accepted, replaced parts. tested unit, unit working as designed. job is complete. element blew due to poor airflow from clogged vent. reccomended cx have vent cleaned."
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near New Cumberland, PA 17070
Fred G.
Job Details:
12/02/2022
cx complaint preheated oven and went to place in a item and found the bottom of unit was glowing red. inspected unit and found a hole in the bake element cover. removed cover and found bake element shorted to ground and had a thermal event. element no longer has continuity. tested for voltage to element and found 240.5vac. I found then found bake element was getting 240 all the time. unit needs bake element and control. called safety. qouted cx for full repair $517.43. cx declined repair. no more work needed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chesapeake, VA 23325
Anthony D.
Job Details:
12/02/2022
"cx complaint of grinding noise checked unit to find no error codes ran test cycle heard grinding noise checked under unit to find small amount of oil coming from gearcase and also found cam gear wearing throwing plastic dust on components under unit ordering gearcase, clutch kit, belt and actuator to complete repair; ordrng 1 W11449840 (gearcase) and 1 W11481722 (actuator) and 1 W10721967 (clutch kit) and 1 W11239857 (belt)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Stafford, VA 22556
Carl R.
Job Details:
12/02/2022
"Cx complaint is, Dryer throwing breaker in box, had electrician come out and check everything looks good. From previous tech recommendations timer switch is needed. Removed lid and original timer switch. Installed new timer switch and tested unit for 20 min. Unit working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Pasadena, MD 21122
Alexander D.
Job Details:
12/02/2022
"upon arrival noticed pantry ui not working. replaced main control, ui, fz fan with harness, fan blade and dual valve. both evaps had a good even frost pattern, no overfrosting at all so 3way valve should be working. tested unit, pantry ui still not working. no corrosion on pantry ui harness or harness going into door. ordering pantry ui.; ordrng 1 WPW10769076 (pantry ui) and 1 LOOK (LOOK)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Staunton, VA 24401
Danny R.
Job Details:
12/02/2022
installed parts checosk
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Dover, DE 19901
Andrew W.
Job Details:
12/02/2022
"Per prior tech's diagnosis, replaced inlet valve and tested unit and checked for leaks. unit is working as designed and no leaks detected. job complete. per prior tech notes, cx is paid in full"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Mechanicsville, MD 20659
Shane B.
Job Details:
12/02/2022
"cx complaint is the unit not making ice or dispensing water. cx said ice production slowed down then stopped and water slowed to trickle then stopped at the same time. cx tried changing water filter but its stuck in the housing. checked temps when i arrived. RC is 31, FC is -4. i removed filter and installed bypass. water flows properly with bypass in place. tested IM and it cycled and filled. cx asked that i leave bypass in place because her tap water is very clean. unit is working as designed. ordering new bypass for van stock.; ordrng 1 W11395888 (bypass VS), used 1 W11395888 (bypass) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Upper Marlboro, MD 20772
Shawn D.
Job Details:
12/02/2022
replaced dispenser then tested in diag and opens now and no leaks. unit is good
We serviced a
WHIRLPOOL RANGE
Model WFG515SOES1
Near Potomac, MD 20854
Roberto I.
Job Details:
12/02/2022
"Cx complaint display not working.Power supply ok. Removed back cover, found heavy roaches infestation on control board and spark module. Also a large quantiy of oil was droped on and inside the unit, got all absorbed by the cavity insolation and the part cannot be replaced. Quoted repair $730.93 ($90 for 2nd appliance), with $125 labor for control board WPW10348656 and spart module W11162730 replacement. Cx declined, collected $90 (2nd appliance). If we have to go back and do the repair, the cx must to provide proof of extermination first.; ordrng 1 WPW10348656 (control board) and 1 W11162730 (spark module)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mount Airy, MD 21771
Ricardo S.
Job Details:
12/02/2022
"Cx complains about a water leak, inspected unit the valve is leaking, waater lines cks ok, replaced valve assy.. unit tested several times and wahser machine workng ok"
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Williamsburg, VA 23188
Lucas R.
Job Details:
12/02/2022
"cx complaint noise when operating, checked unit found bowed cabinet causing drum to hit cabinet while spinning, straighten cabinet, tested, working as designed"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Alexandria, VA 22315
Dustin F.
Job Details:
12/02/2022
"CX complaint: Dryer making noisesInspected unit, confirmed CX complaintInspected unit further, pulled off top and front panels, found heavy lint buildup in blower wheel (cleaned out with vacuum) and found the drum warped. ORdering New Drum Assembly and 2 rollers for return visit.; ordrng 1 W10508188 (Drum) and 2 WPW10314173 (Roller)s"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Herndon, VA 20170
Richard B.
Job Details:
12/02/2022
"CX complant. Dishwasher dosent clean very well , Inspected unit and unit would not go into diagnostics regardless of what three buttons used , Ordering console and control . Believe there is a syuck button on console. Machine goes into test wash fine Believe the CX selections are being canceled by keypad normal button . Ordering console and control , Install console first and test unit on normal cycle. Before installing control, RB; ordrng 1 W11416457 (console) and 1 W11410066 (control)"
We serviced a
WHIRLPOOL WASHER
Model WFW9750WW01
Near Leonardtown, MD 20650
Shane B.
Job Details:
12/02/2022
"cx complaint is the unit displaying SUDS and F21. unit does not drain or complete cycles. checked for codes. found F21 saved several times. ran a drain and spin. pump does run. i inspected drain pump. found trap clogged with baby socks and other debry. once clear i tested the unit and it filled, washed and drained properly. unit is working as designed. cx paid service call."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Newport News, VA 23608
Carl A.
Job Details:
12/02/2022
"cx complaint of unit not heating checked unit , found it not heating ,checked unit to find power to be correct coming in, ohmed out to find the thermal cut off to be open,replaced part tested unit works as desinged; ordrng 1 W10900067 (Thermal Cut-Off CA V/S), used 1 W10900067 (Thermal Cut-Off CA V/S) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Chesapeake, VA 23325
Anthony D.
Job Details:
12/02/2022
"cx complaint of grinding noise checked unit to find no error codes ran test cycle heard grinding noise checked under unit to find small amount of oil coming from gearcase and also found cam gear wearing throwing plastic dust on components under unit ordering gearcase, clutch kit, belt and actuator to complete repair; ordrng 1 W11449840 (gearcase) and 1 W11481722 (actuator) and 1 W10721967 (clutch kit) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near Clayton, DE 19938
Andrew W.
Job Details:
12/02/2022
Arrived to cx address to repair per prior tech's diagnosis. while talking with the cx found that RAC had done work to the unit on the water lines and in doing so compromised the liner of the unit. they filled the holes with putty to try and seal it back up but warm air is still able to enter the unit. the water lines are also kinked in some spots passing through the liner. this is a non servicable area. called WPTL spoke to Adrian. cx contacted RAC for further actions. job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Vienna, VA 22180
Jason A.
Job Details:
12/02/2022
CX complaint FRIDGE not freezing in FC. Test 01 & 02 temps average 44F RC & 32F FC. Ran test 10 & 11 weak frost pattern. 2Count2Tech > JJ; ordrng 1 Look (look) and 1 2Count2Tech (2Count2Tech) and 1 W10913906 (coupler) and 1 W10143759 (drier UV)
We serviced a
KITCHENAID DISHWASHER
Model KDTE704DPA0
Near Frederick, MD 21701
Ricardo S.
Job Details:
12/02/2022
Replaced parts. i ran diagnostic test mode and dispenser working ok
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS00
Near Seaford, DE 19973
Andrew W.
Job Details:
12/02/2022
"Per prior diagnosis, replaced rc door. tested door closing properly and there was an alignment issue. checked cam and hinges and correct them and the door is now closing properly and level. unit is working as designed. job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Kingsville, MD 21087
Neil H.
Job Details:
12/02/2022
NEED CALL SENT BACK ON MONDAY TO CALL TECH LINE AND THAN I WILL REACH BACK OUT TO CX'S BECAUSE THEY DON'T WANT ANY WORK DONE ON UNIT THEY WANT IT REPLACED BY LOWES; saved tckt
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Martinsburg, WV 25403
Ken M.
Job Details:
12/02/2022
Customer complaint is that the door gasket is starting to fray. Unit will need a new door gasket. Ordering adhesive to secure the gasket to the door.; ordrng 1 W10861521 (seal-door) and 1 WP279368 (adhesive)
We serviced a
JENNAIR OVEN
Model JJW2827WS02
Near Potomac, MD 20854
Roberto I.
Job Details:
12/02/2022
"Cx complaint bake cycle on upper oven was started, but lower oven preheated instead. It went on over temperature, a 'call service' message came on the display, and I had to flip the breaker off.Ran diag, found no errors. Tested lower oven relays, they worked as designed. Ran a 350F bake cycle on upper oven and inserted thermocouple on lower oven. The upper preheated and the lower didn't go over 75F. Unable to replicate any issue.Called tech line, spoke to Andy and explained all I did. He had no idea and told me to try to replicate the issue. I was unable to replicate any issue, the oven worked as designed."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Owings Mills, MD 21117
Justin S.
Job Details:
12/02/2022
unit has been moved to the shop. replace dthe control holder and lamp. the unitis now illuminating the bulb. the unit is now good
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Springfield, VA 22151
Lloyd B.
Job Details:
12/02/2022
Cx complained the unit did not fill with enough water. Explained to the cx how to use the unit. There are no error codes. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Vienna, VA 22181
Jason A.
Job Details:
12/02/2022
"CX complaint FRIDGE not made ice. Test 47 icemaker harnvest. Test 44 can hear valve but no water to icemaker. Found black line has a cut. Water drips to evaporate pan. See Sdpics. Repaired leak with coupler & test 44 water fills to icemaker > JJ; ordrng 1 WP2300868 (Coupler, JJ/ VS) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Thurmont, MD 21788
Ricardo S.
Job Details:
12/02/2022
"Unit still not making ice, inspected unit, the ice maker runs but not filling with water.. the wire connection on dual valve was not making a good contact and that's why the ice maker was not filling with water.. unti is working now"
We serviced a
KITCHENAID OVEN
Model KEBS177DSS8
Near Chestertown, MD 21620
Alexander W.
Job Details:
12/02/2022
"Cx stated oven wont turn off inspected tested and verified cx complaint found bake relay welded sending constant voltage to bake element, element is NLA cx wants to just buy a new oven. Trip and diag covered by saftey Job is complete"
We serviced a
IKEA REFRIGERATOR
Model IRT134FDW00
Near Columbia, MD 21044
Eric W.
Job Details:
12/02/2022
"cx complaint not cooling are the lights turning confrim the complaint pulled unit out unit had some r134 inside of it, replaced drier with uv dye drier vacum out the remaning r134 in unit and filled unit with 4.09oz of r134 plugged unit in and everything started to cool just fine"
We serviced a
WHIRLPOOL RANGE
Model KSDG950ESS3
Near Arnold, MD 21012
Mitchell H.
Job Details:
12/02/2022
cx complaint unit made a popping sound during the fan being on. confirmed complaint every time i would try to turn fan on it would spark at the motor. unit needs new fan motor. ordering capacitor too just incase.; ordrng 1 W11209781 (capacitor) and 1 W10921431 (blower motor) and 1 LOOK (LOOK)
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Norfolk, VA 23513
Carl A.
Job Details:
12/02/2022
cx cancelled at door
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Richmond, VA 23222
Jonathon C.
Job Details:
12/02/2022
"cx complaint, unit shakes. attempted to replace suspension rods. new rods damaged. unable to complete repair, reordering rods. i leveled the unit, also added absorbtion pads from VS. resched for 12/16 cx prefers AM app; ordrng 1 W11130362 (suspension)"
We serviced a
WHIRLPOOL RANGE
Model WFG515SOES1
Near Potomac, MD 20854
Roberto I.
Job Details:
12/02/2022
"Cx complaint display not working.Power supply ok. Removed back cover, found heavy roaches infestation on control board and spark module. Also a large quantiy of oil was droped on and inside the unit, got all absorbed by the cavity insolation and the part cannot be replaced. Quoted repair $730.93 ($90 for 2nd appliance), with $125 labor for control board WPW10348656 and spart module W11162730 replacement. Cx declined, collected $90 (2nd appliance). If we have to go back and do the repair, the cx must to provide proof of extermination first.; ordrng 1 WPW10348656 (control board) and 1 W11162730 (spark module)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Baltimore, MD 21209
Justin S.
Job Details:
12/02/2022
cx says the unit has leaked 3 times on the right side of the unit. doesnt leak every time since they use it once a day. put the unit into diagnostics and no error codes. ran the test mode and the unit is filling good. when the unit started to drain i found the drain pipe in the cx wall is slow to drain and is overflowing causing the leak. showed the cx. the unit is good
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Springfield, VA 22151
Lloyd B.
Job Details:
12/02/2022
Cx complained the unit did not fill with enough water. Explained to the cx how to use the unit. There are no error codes. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrt318fzdm02
Near Delta, PA 17314
Drew B.
Job Details:
12/02/2022
foudn possible issue with evap was able to replace and also replacdirer ported compressor pulled vaccum and filled to the set 3.7r134a and lalow time to cool to note this unit is in a garage!!
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Halethorpe, MD 21227
Alexander D.
Job Details:
12/02/2022
cx complaint water dripping out of dispenser and ice falling out of chute onto floor. inspected unit and verified complaint. can see streak running down front of door. cx said he usually checks ice chute after hes done dispensing ice and its empty but ice falls out later. found hairline crack in door waterline and ice door not sealing. ordering fz door and ice container. need 2 tech to hold door up while feeding waterline and harness thru hinge. advised cx door will be shipped directly to his house and to call office to schedule return visit after inspecting for damages. cx understands.; ordrng 1 LW10918659 (fz door) and 1 WPW10558424 (ice container) and 1 LOOK (LOOK)
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Baltimore, MD 21205
Alexander D.
Job Details:
12/02/2022
replaced manifold and knob. tested unit. unit is now working properly