We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV02
Near Chesapeake, VA 23322
Branden R.
Job Details: 12/01/2022
cx complaint aig con ci for same issue. im making noises checked unit found during test 3 evap fan in freezer makes a loud pulsating sound while testing disassembled and found bad evap motor order both evap motors and controls just in case .; ordrng 1 W11452196 (evap motor) and 1 WP67006337 (fan blade) and 1 W10843055 (control) and 1 W10830278 (control) and 1 W11087438 (fridge evap motor)
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Frederick, MD 21701
Justin S.
Job Details: 12/01/2022
replaced the control and the thermistor and reset power to the unit. the unit is now cooling good.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Suffolk, VA 23434
Anthony D.
Job Details: 12/01/2022
cx complaint unit not heating checked unit found proper voltage at outlet also tested heating element and element was reading open replaced element and tco tested still not heating notice power cord was hooked up wrong not allowing correct voltage to get to element fixed power cord issue tested unit is now working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5PVEXWS00
Near Washington, DC 20002
Mitchell H.
Job Details: 12/01/2022
cx complaint unit not dispensing water well. instlled valve and tested. unit working as desinged. job completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ
Near Virginia Beach, VA 23456
Austin D.
Job Details: 12/01/2022
cx complaint the unit is not turning on. checked the unit and found that the fuse was blown. replaced the fuse and tested the unit multiple times. unit is good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Wellsville, PA 17365
Sal R.
Job Details: 12/01/2022
CX complai t is that the unit stoped cooling in both the RC & FC. I foiund the unit to be unpllugged apon arrivel. I plugged the unit in and found that when the compressor came on the compressor was seezed and unit shut down shortly after. Unit will need a new compressor and driier filter. I am also ordering all coupling. I have set a retun date for 12/9. return date will need to be 3 call counted and LOKRING is requirred.; ordrng 1 W11574734 (compressor 100 @ tribs) and 1 W11504431 (coupling 59 @ tribs) and 1 W11504415 (coupling 35 @ tribs) and 1 W11506621 (coupling 53 @ tribs) and 2 W11506635 (coupling 100 @ tribs)s and 1 W11109499 (filter 52 @ tribs) and 1 W11504445 (coupling) and 1 W11504447 (coupling 36 @ tribs) and 1 LOKRING (LOKRING) and 1 3callcount (3 call count) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Lancaster, PA 17603
Justin L.
Job Details: 12/01/2022
Cx complaint outer glass shattered and knobs not lining up. Was able to access unit and found outer glass had shattered and the valve stems on the regulator were sticking and bending when trying to use cooktop. Contacted safety SR#7735132656 who gave Parts and Labor Auth#W153VE1WPL1. Ordering parts needed for repair and once in office will need to set return. Informed cx not to use oven until repair; ordrng 1 W11176456 (outer door) and 1 W11178521 (nameplate) and 1 W10538763 (manifold) and 1 WPW10339442 (knob) and 1 WPW10515454 (center burner head) and 1 WPW10183369 (center cap) and 1 W10856866 (socket) and 1 W10888179 (bulb) and 1 W11105139 (glass bracket) and 1 W11389703 (bracket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Rixeyville, VA 22737
Robert W.
Job Details: 12/01/2022
Cx complaint is the unit isnt making ice. Inspected unit and found unit is getting good power water flow is good IM not error codes IM will harvest just wont fill found tube frozen fixed the air bleed in IM and unit is working properly.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Hopewell, VA 23860
Chris B.
Job Details: 12/01/2022
rent a center stated the unit had been dropped down many steps and unit is longer repairable called tech line spoke with chris unit not repairble
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDM03
Near Washington, DC 20005
Mitchell H.
Job Details: 12/01/2022
cx complaint noise is still there. installed new pads per techlines request to compressor. tennents were not in and on vacation so they will need to let us know if issue is still there or to there liking. otherwise unit sounds pefectly fine to me. job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Norfolk, VA 23503
Carl A.
Job Details: 12/01/2022
"cx complaint of unit making loud noise when ice maker fills,checked unit unit to fin noise coming from water vavle when it fills the vavles is internaly failing ordering parts needed for repairs; ordrng 1 W11548540 ( ICEMAKER) and 1 W11548535 ( VALVE)"
We serviced a
JENN-AIR MICROWAVE
Model jmd2124ws
Near Galena, MD 21635
Alexander W.
Job Details: 12/01/2022
Cx stated unit runs for a few seconds then reboots itself inspected tested and verified cx complaint pulled unit out and inspected ; ordrng 1 W10825099 (Cut off) and 1 W10278024 (Switch)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ4
Near Laurel, MD 20723
Israel R.
Job Details: 12/01/2022
Customer complaint unit is not turing off the cooktpop lights. I tested power and the unit is not turning off power even when it says off. the unit has a bad board. Unit needs control. Owes 110 on return.; ordrng 1 W11552018 (Control board 56.00)
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near ,
Brian R.
Job Details: 12/01/2022
replaced belt and tested unit. unit now checks. job complete.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Odenton, MD 21113
Dustin F.
Job Details: 12/01/2022
"Inspected unit, Replaced Motor and Blower Wheel, Vacuumed unit out, then tested unit.Unit works as intended."
We serviced a
WHIRLPOOL DRYER
Model WED95HEXW0
Near Lancaster, PA 17601
Justin L.
Job Details: 12/01/2022
Cx complaint unit squealing. Was able to access unit and found that the idler was seizing causing the belt to fray and the rollers were worn. Ordering parts for repair and setting return for Fri 12/9/22; ordrng 1 W10837240 (idler) and 1 4392067 (kit)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS00
Near Fort Washington, MD 20744
Robert A.
Job Details: 12/01/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Falls Church, VA 22041
Lloyd B.
Job Details: 12/01/2022
"Cx complained the unit did not heat. Inspected the unit and found a broken element. Installed new element and tested and it now heats and cycles. Job complete; ordrng 1 WP279843 (element), used 1 WP279843 (element) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Silver Spring, MD 20906
Julian H.
Job Details: 12/01/2022
CX complaint about unit not washing put unit on test mode error F4E3 motor not running let auto testrun confirmed water on unit also motor receiving 120vac but not running need sump/motor scheduke with office for tomorrow; ordrng 1 W11025157 (pump&motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505EWH01
Near Annapolis, MD 21401
Dustin F.
Job Details: 12/01/2022
"CX complaint: No ice or waterInspected unit, confirmed no ice or water was being dispensed.DID not hear valve energizing. inspected unit further found the connector for the dual valve backed off. Resecurred connector and tested unit, unit now working as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM02
Near Washington, DC 20011
Mitchell H.
Job Details: 12/01/2022
cx complaint unit will cool fine for a few days then just thaw out and get warm for days. inspected unit and found freezer at 4 and fridge at 16. units cycling too lonog then going into defrost/idle for too long. unit needs control. cx paid service call and will let us know if they want to move forwards.
We serviced a
MAYTAG DRYER
Model MEDB855DC3
Near Berryville, VA 22611
Ezra M.
Job Details: 12/01/2022
"squealing noise during cycle. found idler pulley failing, not spinning properly."
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Mount Airy, MD 21771
Brian R.
Job Details: 12/01/2022
"replaced timer and let unit run while working on other unit and unit timed down., unit checks now. job complete."
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC0
Near Columbia, PA 17512
Drew B.
Job Details: 12/01/2022
replaced parts unit doens spin still after parts replced just inside agitator spins not outter tub ordering the following parts for compplete repair.; ordrng 1 W11449841 (gearacse) and 1 W11195971 (stator) and 1 W10734521 (slider) and 1 W11550891 (agitator) and 1 2count (2 count)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Hagerstown, MD 21740
Ken M.
Job Details: 12/01/2022
"Customer complaint is that the strike broke trying to close the lid. Latch is not properly set to accept the strike, which caused the strike to fail. Ordering latch and strike.; ordrng 1 W11457841 (strike) and 1 W11394572 (latch) and 1 look (look)"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Germantown, MD 20876
Ricardo S.
Job Details: 12/01/2022
"the client complains that when she was cooking her right front burner cracked, this is a thermal event ..replaced glasstop, unit tested and bruners working ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Reading, PA 19609
Justin L.
Job Details: 12/01/2022
Cx stated that another company had been out yesterday and repaired unit. Turned us away at the door no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLW00
Near Washington, DC 20016
Mitchell H.
Job Details: 12/01/2022
cx complaint unit is not cooling. got to unit and found compressor to be bad. opened system to full charge. replace compressor and filled to 42g of r600. unit is now good to go and cooling.
We serviced a
MAYTAG WASHER
Model MHWE950WW01
Near Mont Alto, PA 17237
Bernard M.
Job Details: 12/01/2022
Cx complaint unit won't start cycle. Entered into diag and found error F24 temp sensor error. Accessed sensor and got and ohm reading of OL. No wire damage found. Replaced sensor and while running test unit stopped at cold water fill and displayed F20 pressue switch trip. Ohmed out switch and it read OL. Gave cx quote for full repair and he'll be purchasing new unit. Cx paid $240 for service and labor
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Great Falls, VA 22066
Jason A.
Job Details: 12/01/2022
CX comaplint FRIDGE water leaks from RC cover & warm temps. FC temps good. Found RC evap completely iced up. Cleared all ice & test thermisters - measured resistance at main control. Evap insulator is cracked & UI non-responsive. Left door closer spring stretched & causes noise - doesnt close door fully. JJ to return. Parts in stock > JJ; ordrng 1 WPW10739408 (cntrl-elec (item5) 4 upr mrlbro) and 1 W10565852 (harns-wire item4) and 1 W10555478 (insulation item5) and 1 W10667607 (thermistor RC item14) and 1 W11411871 (UI item32) and 1 W10121046 (cam spring LEFT 36)
We serviced a
MAYTAG WASHER
Model MVWB965HWO
Near Chesapeake, VA 23322
Branden R.
Job Details: 12/01/2022
"cx complaint aig washer not filling up with water checked unit and found no errors stored to unit , checked unit and found oil coming from gearcase , ordering all parts for gearcase repair , also found control no sensing pressure switch while filling . ordering control and gearcase for proper repair; ordrng 1 W11246700 (control) and 1 W11393684 (gearcase) and 1 W11550891 (agitator) and 1 W10734521 (splutch) and 1 W10754158 (motor) and 1 W10754448 (clutch)"
We serviced a
WHIRLPOOL OVEN
Model GGE388LXB04
Near Palmyra, PA 17078
Fred G.
Job Details: 12/01/2022
cx complaint they pre heated lower oven to 350 degrees to bake bread and once unit was preheated they opened door to place bread in and the glass exploded. inspected unit and found lower oven glass was shattered. cx already cleaned up glass. cx also disposed of glass and oven handle. I found glass is no longer available. called safety to report finding. cx stated they are getting a new unit.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Ashburn, VA 20148
Ricky E.
Job Details: 12/01/2022
"installed part, unit xks ok.."
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Chesapeake, VA 23323
Branden R.
Job Details: 12/01/2022
came out to replace parts on unit disassembled and replace sump and pump tested unit and everything tested good unit is runnnig as dsigned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Winchester, VA 22602
Ezra M.
Job Details: 12/01/2022
"right rc door gasket failed, ordering door gasket. ; ordrng 1 W10830274 (gasket-fip)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Potomac, MD 20854
Roberto I.
Job Details: 12/01/2022
"CX complaint loose door.Tested door, confirmed complaint. Pulled unit out, found left hinge spring out of place. The part was not broken and I was able to reinstall it. Door tested ok."
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Richmond, VA 23228
Jonathon C.
Job Details: 12/01/2022
"cx complaint, lid lock issue. tested unit, verified complaint. found lid lock working normally but when the motor rotates counter clockwise, the lid lock sounds like a machine gun and the unit throws a lid lock code. ohm'd lid lock with MR help. readings were correct but according to tech sheet, on the wrong pins. possible its a lid lock issue but we're pretty confident its a short on the control.; ordrng 1 W11611306 (control) and 1 W11307244 (latch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Silver Spring, MD 20906
Andrew H.
Job Details: 12/01/2022
"Cx complaint unit is not making ice. Inspected FC, measured cabinet temp at 0 degrees F, forced harvest cycle, ice maker dumped full tray with full size cubes, noticed poor water flow from fill tube at beginning of cycle, checked water dispenser, also exhibiting poor flow. Checked water line, line is connected with piercing valve, this is likely cause of poor flow. Based on full tray upon arrival, determined issues are caused by bad ice maker. Ordering ice maker (W11546935), scheduled return job for Monday 12/12/22; ordrng 1 W11546935 (Ice maker)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Laurel, MD 20723
Israel R.
Job Details: 12/01/2022
Custoemr complaint unit is not drying. I found the unit is heating and thubling andf blowing. I went outside to check vent and the vent was clogged up because the door is hard to open. The customer needs to replace the vent door. I did fine drum was off the wheel i reseated drum but the unit needs to get a handyman to replace the door which is the main issue. Unit is good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV976FDEM00
Near Richmond, VA 23233
Jerod R.
Job Details: 12/01/2022
"tested unit found evidence of leak at ff evap, compressor is short cycling, and control has no control on unit when unit is set to cooling off unit still runs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Boiling Springs, PA 17007
Andrew S.
Job Details: 12/01/2022
Per previous diag I was able to access and replace the drip tray and FC LED. I then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Crofton, MD 21114
Alexander D.
Job Details: 12/01/2022
"cx complaint unit not washing well, not dissolving detergent and makes high pitched noise intermittently. inspected unit and verified complaint. ran diagnostics and only have f5e1 error stored. ran test cycle and dispenser is opening and wash motor is running but not enough water coming in. waters not even above the filter screen. water supply is good but shutoff valve not closing all the way. ordering valve and advised cx to have plumber replace shutoff valve so we can replace valve without water running out of hose the whole time, cx understands. valve in stock @tribles. scheduled return visit for 12/13; ordrng 1 W11175771 (valve)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near Midlothian, VA 23112
John P.
Job Details: 12/01/2022
CX complaint unit not working and displaying f8e0 confirm CX complaint verify bad fan replaced fan tested working as designed
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Herndon, VA 20171
Richard B.
Job Details: 12/01/2022
"CXX complant. Dryer dosent run. Inspected unit and confermed motor error code , Tried new control first.Same results. Swapped out motor and unit is working as designed. Job completed, RB"
We serviced a
WHIRLPOOL DRYER
Model WCD3090JW0
Near Washington, DC 20010
Mitchell H.
Job Details: 12/01/2022
got to unit and stil had no pwer chord installed new control on unit to try and see if that will help. informed maint they need to install it back up and test as we could not today. they understood and job is completed as odf now.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HW0
Near Leesburg, VA 20175
Ricky E.
Job Details: 12/01/2022
"customer stated that the unit was overjeating and giving an error of 6-1. verified issue and fnd falty broil relay at the control. when anything is chosen on the ui, the broil element will turn on.. need part...; ordrng 1 W11317859 (cntrl-elec)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Myersville, MD 21773
Justin S.
Job Details: 12/01/2022
cx says the unit stopped working miud cycle and left water in the bottom of the unit. was able to cancel the cycle and the water drained out. filled the unit with water and saw the water is white(pic). drained the unit and it is draining very slowly. drain tube ran on the outside of the unit causing the3 line to pinch. reseated the hose and tested. the unit is now draining good. the unit is good
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS0
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 12/01/2022
"replaced switch and burner, tested, unit working as designed."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53520CS6
Near Henrico, VA 23075
Jonathon C.
Job Details: 12/01/2022
"cx complaint, burning smell. replaced interlock kit from prior visit. tested unit, blew fuse, found that i hooked up the capacitor wrong, replaced fuse, fixxed wiring, tested unit, unit making loud buzzing from transformer. ordering heating overhaul. spoke to office, resched for 12/12; ordrng 1 W10818686 (magnetron) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode) and 1 W10880342 (Transformer) and 1 W10138793 (fuse)"
We serviced a
JENN-AIR MICROWAVE
Model jmd2124ws
Near Galena, MD 21635
Alexander W.
Job Details: 12/01/2022
Cx stated unit runs for a few seconds then reboots itself inspected tested and verified cx complaint pulled unit out and inspected ; ordrng 1 W10825099 (Cut off) and 1 W10278024 (Switch)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Richmond, VA 23235
Joseph D.
Job Details: 12/01/2022
aligned door so it would shut properly and not swing shut. unit heating properly. air flow good. levelled unit
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Chesapeake, VA 23321
Zachery R.
Job Details: 12/01/2022
"cx complaint unit making loud noises and clothes super wet at endf of cycle, checked unit, no faults present. checked gearcase, come to find oil leaking from bearing onto clutch and motor, ordering all parts to complete repair. advised cx to try lighter loads until repair is complete. and she will be contacted for return visit. cx within 8 week grace period.; ordrng 1 W11449840 (gearcase) and 1 W10721967 (clutch) and 1 W11239857 (belt) and 1 W10752283 (washplate) and 1 W11396716 (suspension)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Kensington, MD 20895
Andrew H.
Job Details: 12/01/2022
"Cx complaint is unit still has frost build up on top middle of door and top front middle of freezer cabinet after door replacement. Called WP TL, after speaking with representative and sending detailed photos of unit, representative recommeded another door replacement. Representative stated if third door does not reconcile issues, unit will need to be replaced. Inspected new freezer door, discovered plastic washer/spacer on bottom of hinge was no longer present, causing metal to metal contact between freezer door and bottom hinge. Installed new washer from loose spares in van. FC door (W10803965) is temporarily out of stock, will contact cx to schedule replacement when door is available.7734376151; ordrng 1 W10803965 (FC door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD 21701
Ricardo S.
Job Details: 12/01/2022
"Cx compalins about a rattling noise.. inspected unit, the noise comes from underneath the unit.. when i push the unit the noise go away, so i raise the front wheels and now the unit does not make any rattling noise"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS
Near Chesapeake, VA 23322
Zachery R.
Job Details: 12/01/2022
"assisted bx with repair. tested, unit working as designed."
We serviced a
WHIRLPOOL ICE MAKER
Model GI15NDXZS2
Near North East, MD 21901
Alexander W.
Job Details: 12/01/2022
Cx complaint unit not making any ice inspected tested but cannot verify cx complaint unit is making ice and watched it dump two trays of ice. Unit is working as designed job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Hampton, VA 23666
Lucas R.
Job Details: 12/01/2022
pressurized system 140 psi w/ nitrogen found small leak at condensor joint repaired joint verified no leaks w/ nitrogen vaccumed system charged w/ r600 verified frost low pressure @ -3 unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Sterling, VA 20164
Jason A.
Job Details: 12/01/2022
CX complaint WASHER doesnt go into hi spin on some cycles. No error code. Manual component test motor components & tub agitate & spin. Blew thru pressure hose & no blockage or leaks > JJ; ordrng 1 W11513246 (Control (item13) FBO)
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Burke, VA 22015
Carl R.
Job Details: 12/01/2022
"Cx complaint is, s17304 Technical Service Pointer #: W11540964.. found that the heater element was seeping onto the floor causing a water leak. Checked for codes, no fault codes found. No damage to floor. Pulled unit out from the wall and replaced heater element. Tested for leaks. No leaks found. Unit working properly.; used 1 W11537778 (Heater element) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM
Near Newport News, VA 23608
Justin W.
Job Details: 12/01/2022
cx complaint valve damaged. confirmed complaint replaced valve. unable to test due to no water hookup
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Germantown, MD 20874
Andrew H.
Job Details: 12/01/2022
"cx complaint is the unit is locked up. i replaced compressor, coupler and drier. pulled unit into a vac and filled to 47g. unit is now working properly"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Winchester, VA 22602
Ezra M.
Job Details: 12/01/2022
"drain pump not running. has voltage. replaced drain pump, ran diag cycle. completed normally with no errors."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Hampton, VA 23666
Lucas R.
Job Details: 12/01/2022
pressurized system 140 psi w/ nitrogen found small leak at condensor joint repaired joint verified no leaks w/ nitrogen vaccumed system charged w/ r600 verified frost low pressure @ -3 unit working as designed
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS02
Near Oakton, VA 22124
Christian C.
Job Details: 12/01/2022
"Cx complaint flames have orange tips. Inspected unit found all burners have a bit of orange at the tips of the flames. Orifaces and regulator are on correct position. Ordering burner heads, oriface holders, and caps.; ordrng 1 WPW10639175 (oriface holder center) and 1 W10836409 (burner head center) and 1 W11173537 (oriface holder RF) and 1 W10631209 (burner head RF) and 1 W10674921 (oriface holder LF) and 1 W10674918 (oriface holder LR) and 1 W10674919 (oriface holder RR) and 1 WP8286815 (burner head LF) and 1 WP8286813 (burner head LR) and 1 WP8286814 (burner head RR) and 1 W10836474 (burner caps)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near East York, PA 17402
Drew B.
Job Details: 12/01/2022
just replaced run cap and no need for control tested and no issues checks good
We serviced a
WHIRLPOOL OVEN
Model WEG515S0FS2
Near Chesterfield, VA 23832
John P.
Job Details: 12/01/2022
CX complaint that center of oven doesn't cook evenly that the outer edges of food she is cooking will over cook edges before middle is done.342356340368337368Average 351 advised CX unit is heating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bel Air, MD 21014
Neil H.
Job Details: 12/01/2022
"1.9 AMP DRAW ORDERING FF EVAP,DRIER,AND COMPRESSOR JUST IN CASE NEEDED 3COUNT S.S. JOB$120 COLLECTED TODAY AND $450 DUE ON RETURN FOR LABOR; ordrng 1 W11492867 (Whirlpool Refrigerator Evaporator) and 1 W11575003 (VALVE) and 1 W10832994 (compressor) and 1 876764 (valve) and 1 978027 (valve) and 1 978026 (Whirlpool Refrigerator Service Valve), used 3 LOOK (3COUNT S.S. REPAIR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV02
Near Chesapeake, VA 23322
Branden R.
Job Details: 12/01/2022
cx complaint aig con ci for same issue. im making noises checked unit found during test 3 evap fan in freezer makes a loud pulsating sound while testing disassembled and found bad evap motor order both evap motors and controls just in case .; ordrng 1 W11452196 (evap motor) and 1 WP67006337 (fan blade) and 1 W10843055 (control) and 1 W10830278 (control) and 1 W11087438 (fridge evap motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI0FSAXVY011
Near Moseley, VA 23120
John P.
Job Details: 12/01/2022
CX complaint unit not dispensing water checked unit found bad filter head. Quoted CX:W11346622 $84.11$110 labor$15 shipping$5.05 tax
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Silver Spring, MD 20906
Julian H.
Job Details: 12/01/2022
CX complaint about unit having an issue with dispenser when trying to get ice will get water thru dispenser only happens randomly was able to confirmed issue tested pads on test 9 responding to test remove ui & confirmed connections siting all the way tight problem with ui & pads also CX states that water pressure is low confirmed took filter out 7 pressure is back ordering filter head CX will have a filter by the time we replace parts; ordrng 1 W11089931 (ui) and 2 WPW10346924 (pad)s and 1 W11194438 (housing)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Ellicott City, MD 21043
Robert L.
Job Details: 12/01/2022
"cx complaint unit errored f8e4, and water on floor, found f9e2 and f8e4 stored, cleared, ran unit found slight drip from left corner of door, after a while determined top corner of gasket allowing water thru, replaced gasket, cx requested kick plate off just in case, tested all ops ok"
We serviced a
AMANA RANGE
Model AER6303MFS5
Near Orange, VA 22960
Eric F.
Job Details: 12/01/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Glen Allen, VA 23059
Thomas B.
Job Details: 12/01/2022
Cx complaint unit is not working properly inspected unit found unit leaning to the right rear removed and replaced the suspension rods tested and inspected for proper use unit now functions normally charged 360.52 cx paid by CC.
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS1
Near Sterling, VA 20165
Jason A.
Job Details: 12/01/2022
CX complaint DW leaks. Found leak water dripping at coupler of supply line. See SDpics. Tightened fitting & watched for drips > JJ
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Virginia Beach, VA 23454
Austin D.
Job Details: 12/01/2022
repalced the valve and tested operation. unit is running as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Myrtle Beach, SC 29572
Jason T.
Job Details: 12/01/2022
"With a helper tech PF, installed parts to complete the repair, leveled the unit and verified proper door operation...working as designed."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hyattsville, MD 20783
Samuel R.
Job Details: 12/01/2022
replaced parts needed.there was no geasr case oil just over spilled detergent.unit is unleveled causing unit to not perform well.will habe to order suspension as two rods came bent.unitill need to have suspension changed and leveled correctly; ordrng 1 w111130362 (suspension)
We serviced a
KITCHENAID ICE MAKER
Model Kuis18nnts3
Near Huntingtown, MD 20639
David J.
Job Details: 12/01/2022
"CX complaint after performing clean cycle unit stopped working correctly. Arrived today and unit was powered on. There was ice on the plate but small ships of ice and water in the ice bin. Circulation pump was working correctly and running water over the plate, but could not get the drain pump to drain water out of bin tried forcing a drain but would not work. Unit needs both Yvette thermistor and Ben thermistor as well as a drain pump. Quoted CX for repair and he will let us know within 30 days. CX paid 120 for service call.; ordrng 1 W11566407 (Res drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV04
Near Richmond, VA 23221
Joseph D.
Job Details: 12/01/2022
"cx complant unit clicking when opening dsoor confirmed complaint. adjusted ff door to proper height and it no longer clicks, adjusted freezer gasket, and calibrated measured fill to dispense 18 ounces instead of 8 at customers request"
We serviced a
IKEA DISHWASHER
Model IDT870SAGX0
Near New Cumberland, PA 17070
Fred G.
Job Details: 12/01/2022
"cx complaint unit is shutting off before cycle is finished. entered into diag and found f6e1, f6e4, f6e3, f9e1. ran unit and found diverter is just rotating and wash motor sounds weak. replaced sump assy and control and tested unit. unit now checks good."
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Hampton, VA 23661
Carl A.
Job Details: 12/01/2022
"cx complaint of unit not drying dishes,ran unit through dia to find no error codes at this time,checked to find heating emelment conncetor on board not fully seated,reseated connector clamped amp on line started at 8.1 amps and drops to 3.1 water temp at 115 degrees called techline spoke with Butch unit working as designed"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 12/01/2022
New home.. the stove missing the middle burner.. order part; ordrng 1 w11475513 (burner middle)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Stafford, VA 22554
Tanner B.
Job Details: 12/01/2022
"within 30days .. unit needs new front poanel, console, lower rack wheels and adjuster clip. possible motor issue , slighty louder than normal. will try to adjust unit on return .; ordrng 1 W11416792 (panel) and 1 W11622495 (console) and 1 W11580020 (clip) and 4 W11551383 (wheel)s and 1 W11416362 (sump) and 1 look (look)"
We serviced a
KITCHENAID OVEN
Model KEBK171BSS00
Near Rockville, MD 20850
Julian H.
Job Details: 12/01/2022
CX complaint about nothing working after power outage remove console confirmed control thermal fuse open replaced with preid & working
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Ashburn, VA 20148
Ricky E.
Job Details: 12/01/2022
"customer stated that the unit element clop was broken. verified issue and replaced the klip, unit ckso9k.."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Alexandria, VA 22312
Eric W.
Job Details: 12/01/2022
"cx complaint was fruit/meat storage freezing up- ice build up causing issues, like no ice-not cooling comfirm complaint seen ice on the ice box adaper which in melting and causing water to build up under crisper drawer unit needs new adaptor and gaskets; ordrng 1 WPW10320706 (gasket) and 1 WPW10280988 (gasket) and 1 W11126056 (adaper)"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Louisa, VA 23093
Eric F.
Job Details: 12/01/2022
"Installed pulley, tested unit, unit working as designed."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Aberdeen, MD 21001
Neil H.
Job Details: 12/01/2022
"CX COMPLAINT THE WASHER TEARING CLOTHES SEEN BASKET RUSTING AND ROUGH SPOTS ON SPIN BASKET; ordrng 1 W10554251 (spin basket) and 1 WP21366 (nut-spaner) and 1 WP389140 (Whirlpool Washer Drive Block) and 1 285565 (agitator assy,comp)"
We serviced a
MAYTAG DRYER
Model MHW3505FW1
Near Deale, MD 20751
David J.
Job Details: 12/01/2022
CX complaint wanted us to clean her dryer vent out. Explain to customer we do not do vent cleaning. She was under the impression that we did CX cancel the appointment no work was performed.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Alexandria, VA 22308
Lloyd B.
Job Details: 12/01/2022
"Cx complained the units timer was wonky. Inspected the unit and found when trying to select a setting, it jumps counter clockwise. Unit needs new timer. Explained to cx if the new one does it then thats just the nature of the beast; ordrng 1 W11566735 (timer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Chesapeake Beach, MD 20732
David J.
Job Details: 12/01/2022
CX complaint unit is not dispensing water arrive to unit and customer showed that waterline had a kink in the hose. Remove back panel and straighten waterline and removed. Kink placing it back tested water and still had no water coming out. Went under sink and found waterline was turned off turned waterline on attempted to dispense water. Water is now coming out Ran about 6 cups of water. No more air in the line. Unit is now working as designed job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Sterling, VA 20164
Jason A.
Job Details: 12/01/2022
CX complaint FRIDGE door sw broken. Verified issue. Replaced switch & test light works > JJ
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Beaverdam, VA 23015
Eric F.
Job Details: 12/01/2022
"Confirmed cx complaint unit intermittently leaking from left side of door. Found door mounting bracket intermittently allowing water through cabinet and down left side of unit. Cx mounting unit from top brackets, side brackets not in use. Sealed brackets with clear food grade silicone to prevent water accumlation that passses through either side. Documented job with techline."
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Greenwood, DE 19950
Frederick R.
Job Details: 12/01/2022
Return visit. Replaced DW middle spray arm and manifild per prior diagnosis. Unit is now repaired and is working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Silver Spring, MD 20902
Roberto I.
Job Details: 12/01/2022
"CX complaint no wash, upper rack broken. Ran test mode, found 4-3 and 7-1 errors. The wash notor didn't run. Confirmed 120V supplied by the control to the rmotor. Confirmed broken adjuster on upper rack. Ordering sump/motor assy W11087376 and adjuster kit W10712395. Return visit 12/12/22; ordrng 1 W11087376 (sump/motor assy) and 1 W10712395 (adjuster kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Sterling, VA 20166
Richard B.
Job Details: 12/01/2022
"wp8286642 CX complant. Fridge continues to make noise on occassion , Inspected unit and could not replicate noise, Found cardboard touching components on bottom of unit and could cause buzzing noise. Isolated components with foam wedges to seperate cardboard from metal rails on bottom of fridge. Cycled power to unit and compressor kicked on and for now no buzzing noises On phone with techline for second time previous number CX advised he will moniter to see if sound returns . Got through with techline , Reported findings. Job completed. RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model M0RXEMMWM01
Near Camp Hill, PA 17011
Fred G.
Job Details: 12/01/2022
i was able to access unit and replace the left lower drawer and trip tray as per previous visit. unit now checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Yorktown, VA 23692
Justin W.
Job Details: 12/01/2022
replaced fc led per service pointer tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Mineral, VA 23117
Eric F.
Job Details: 12/01/2022
Confirmed cx complaint unit not advancing cycles. Found cold water valve not actuating. Ordering valve.; ordrng 1 W11210463 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS02
Near Kensington, MD 20895
Roberto I.
Job Details: 12/01/2022
"CX complaint icemaker rarely makes ice.Ran test 120, the icemaker cycled very noisy and got stuck on 02. Removed part, found it broken. Fill tube heater ok. Ordering icemaker W11557000. Cx paid in full ($406.28 with check # 4661); ordrng 1 W11557000 (icemaker)"