We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mechanicsburg, PA 17050
Andrew S.
Job Details: 07/07/2022
Per previous diag i was able to access and replace the timer. However I found that the timer I installed was not functioning. I reinstalled the old timer and the unit started. I am reordering the timer. I was able to achedule the return for Monday 7/11 AM preference.; ordrng 1 WPW10185982 (Timer)
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near College Park, MD 20740
Israel R.
Job Details: 07/07/2022
Installed all parts and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Deltaville, VA 23043
Lucas R.
Job Details: 07/07/2022
"cx complaint panel lights out, ice bin stuck, checked unit found leds on user interface fading, ice bin hard to remove, fred up ice bin, replaced u.i, leveled unit to prevent moisture to enter ic bin, tested, unit working as designed."
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ01
Near Baltimore, MD 21209
Keith H.
Job Details: 07/07/2022
installed harness and icemaker jus contrinued to cycle without filling . i replaced icemaker and it doesnt call for water ordering new icemaker and valve; ordrng 1 WPW10300022 (icemaker) and 1 WPW10179146 (valve-inlt)
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Washington, DC 20010
Samuel R.
Job Details: 07/07/2022
"cx complaint unit will leave dispenser full of water after each use.inspected unit and could confirm cx complaint.ran a service test.unit drained,spun and locked properly during test found unit cold water vavle to have a poor water flow.unit will need inlet valve and dispenser.cx paid in full W10599356 42 tribles; ordrng 1 W10599356 (inlet vavle)"
We serviced a
WHIRLPOOL DRYER
Model WED4800XQ4
Near Nottingham, MD 21236
Shane M.
Job Details: 07/07/2022
cx complaint of noise issue. found 2 rear wheels causing issue. gave cx a quote for repairs. cx paid in full by card. $266.66
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Laurel, MD 20724
Alexander D.
Job Details: 07/07/2022
"cx complaint unit making ice very slowly and making slow clicking noise. only made a few batches over past 3 days. inspected unit and verified complaint. jumped icemaker and it started to cycle but cam inside is stripped out and icemaker is struggling to break ice free. clicking sounds is when it skips and cycle knob moves backwards slightly. ordering icemaker, instock at tribles. scheduled return visit for 7/11; ordrng 1 WPW10300024 (icemaker)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Baltimore, MD 21224
Milton J.
Job Details: 07/07/2022
CX complaint unit not spinning and gives error when cycle starts. Checked for errors and a F0E7(Load Detected While Clean Washer Cycle On) code stored. Inspected and found the clean washer option was on. Turned off and started cycle with small blanket in basket. Filled and advanced to wash part of the cycle. CX said further in cycle then was before. Unit is now functioning properly. -MJrob
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS00
Near Laurel, MD 20723
Alexander D.
Job Details: 07/07/2022
"cx complaint slow ice production, would make a batch of ice then 20min later its all melted. cx ran cleaning cycle to trouble shoot and it seemed to help but still not enough ice. less than half full upon arrival with sheet of ice on cutting grid. have good water flow into reservoir. dont hear any unusual noises from recirculation pump but found recirculation pump stalled and water was trickling over evap plate then started running normally again after i removed cover to inspect pump. service pointer mentions loss of suction inside recirculation pump. seems to be issue even tho unit is not in serial# range. also noticed reservoir drain pump never ran. ordering recirculation pump and reservoir drain pump. call cx to schedule return visit once we have eta on part; ordrng 1 W11542867 (recirculation pump) and 1 W11542868 (reservoir drain pump)"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Baltimore, MD 21230
Milton J.
Job Details: 07/07/2022
Complaint spinning off balance. Installed new Gearcase and Splutch as ordered by previous tech. Calibrated. Manually and auto tested unit. Unit is now functioning properly. -MJrob
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ1
Near Ashland, VA 23005
Thomas B.
Job Details: 07/07/2022
Cx complaint unit is not working properly inspected unit removed and replaced the spark module and the harness. Tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Sykesville, MD 21784
Marc M.
Job Details: 07/07/2022
"cx complaint unit immediately lost cooling following previous replacement of the rc evap cover, per techline instruction. contacted techline again. ran full diag with techline. performed service test 1- 77, test 2- 78, test 3- 73, test 4- 78, test 56- fan runs, test 57- fan runs, test 58- fan runs, test 38- compressor would not run under 99% run speed. exited service diag and performed software reset by entering and exiting showroom mode. condenser fan and FC evap fans run. per techline cx must monitor moving forward and contact if compressor/cooling is not restored, at which point main control W11533212 would be reccomended. "
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Dendron, VA 23839
Anthony D.
Job Details: 07/07/2022
cx complaint unit no operation checked unit all surface burners checked good both bake and broild elements checked good was advised by cx that a previous tech from a different company replaced user interface found power connector coming into board slightly unseated reseated connection tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Westminster, MD 21157
Marc M.
Job Details: 07/07/2022
cx complaint unit pooling water at front left corner of the unit at the conclusion of cycles. inspected unit and found water trailing from splash back occuring during fill thru the fabric softener cup. confirmed unit is on level surface and no parts have been changed. found no visible damage under the unit top to suggest leak elsewhere. no error codes found in diag. contacted techline and reviewed. techline determined unit to be sent for lead review.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Elizabethtown, PA 17022
Justin L.
Job Details: 07/07/2022
Cx complaint that the upper rack is hanging and dispenser not opening closing. Was able to access unit and found that the dispenser door is stuck half open/closed and unable to move. Found that the upper left side rack adjuster failed and will need replaced. Ordering the necessary parts for repair and once in office will need to call in and set return; ordrng 1 WPW10195840 (clip) and 1 WPW10195839 (adjuster clip) and 1 WPW10546503 (adjuster)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Stafford, VA 22554
Robert W.
Job Details: 07/07/2022
Installed mastic to quite condenser unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Upper Marlboro, MD 20774
Robert A.
Job Details: 07/07/2022
"Cx complaint that the unit is not cooling well. I inspected the unit and confirmed the complaint. I found the evap covered in ice. I tested the defrost heater and sensor, the heater came on and no errors appeared. I checked the defrost and sensor connector harness, they both were good. I noticed the FC thermistor position was wrong and it was slightly out of range. I replaced it and put it in the correct position. I'm also ordering a RC thermistor and a control because the control response is intermitent. I'm ordering the parts for the return visit.; ordrng 1 W11546609 (control) and 1 WPW10384183 (thermistor)"
We serviced a
MAYTAG DRYER
Model MED6400TQ0
Near Baltimore, MD 21217
Keith H.
Job Details: 07/07/2022
cx complaint is unit not working inspected unit verified 240v to unit. closed door pushed start and unit is tumbling and heating . tested it multiple times it worked every time unable to duplicate issue
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Virginia Beach, VA 23464
Carl A.
Job Details: 07/07/2022
"cx complaint of right door fallening out of bracket,called techline spoke with BRUCE to find that the right hand coner of frame bent causeing door to sage was confrime that it was a frame bent issue advise cx to call customer service on issue as it is past the 30 day marks"
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near Ellicott City, MD 21042
Milton J.
Job Details: 07/07/2022
CX is not longer at this address. Office calling to collect new information and reschedule. -MJrob; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Virginia Beach, VA 23456
Carl A.
Job Details: 07/07/2022
"cx complaint of unit not filling with warter checked unit to find 120 coming to vallve but not engaging vavlea also unit fall in Technical Service Pointer #: W11540964 for heater water valve not on truck ordering parts needed for repairs 1/W11537778,1/w11434044,service call break down as follows service call 120.00parts 50.58shipping 15.00labor 110.00sub total 295.58tax 3.03grand total 298.61deposit 298.61; ordrng 1 W11537778 (Heating Element) and 1 w11434044 (water vavle)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Aberdeen, MD 21001
Neil H.
Job Details: 07/07/2022
replaced the front panel of the door on oven unit checked good.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Mineral, VA 23117
Robert W.
Job Details: 07/07/2022
CX Complaint is the unt isnt agitating. Unit had a error F8E1 long fill no fill didnt find an issue with valve nothing clogged did find the drain house to far in stand pipe fixed and tested unit is working properly also CX advise me the house filters needed to be changed beacause the water pressure at sinks isnt normal flow i told CX to change house filters and unit should have no issues.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Aberdeen, MD 21001
Neil H.
Job Details: 07/07/2022
cx complaint unit tripping breaker had electrian install standard 120vac outlet and now new control recalb. washer. cx will see if everything is good after using unit full run cycles.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS
Near Carrollton, VA 23314
Anthony D.
Job Details: 07/07/2022
cx complaint cooktop has chip in it checked unit found scratch on cooktop called techline spoke to kurt sent two pictures of scratch and was advised to have cx call whirlpool customer service and give them the sr number to try and get cooktop covered
We serviced a
JENN-AIR OVEN
Model JJW3430DS02
Near Poolesville, MD 20837
Julian H.
Job Details: 07/07/2022
replaced parts that JA send to CX control power board and console resume power and working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Carlisle, PA 17015
Andrew S.
Job Details: 07/07/2022
Cx complaint is that the unit is not cooling. Upon arrival I found that the evap cover was covered in frost. I checked the thermistor circuit and it was reading 87.2K Ohms. I then checked the heater circuit and it is reading 92.3 ohms at the control. I am ordering a control box. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W11546690 (Control Box) and 1 WPW10384183 (Thermistor)
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Richmond, VA 23227
Thomas B.
Job Details: 07/07/2022
"Cx complaint unit is not working properly inspected unit removed and replaced the control , ui, and valves tested and inspected for proper use unit now functions normally"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Randallstown, MD 21133
Brian R.
Job Details: 07/07/2022
came out and replaced parts. turned cooling back on. changed defrost to 2 and reset temps as cx had up so FF wouldnt freeze things. advised cx to give unit a few days to comp and call bacl if needed. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ00
Near Alexandria, VA 22302
Eric W.
Job Details: 07/07/2022
installed compressor and uv dryer filled unit no leaks with soapy water
We serviced a
WHIRLPOOL DISHWASHER
Model KDPE234GPS0
Near Jessup, MD 20794
Robert L.
Job Details: 07/07/2022
"cx complaint not power, found 0vdc to console found 0v to contorl, found outlet behind unit corredct vlotaage and polarity, found cord burnt in terminal blcok, repaired wiring, power returned ran diagnostics, tested all ops ok, collected $120 AMEX"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Newark, DE 19702
Alexander W.
Job Details: 07/07/2022
"Cx stated unit not coming on at all tested Inspected and verified cx complaint found thermal fuse defective installed new thermal fuse from VS tested unit, unit is now operating as designed job is complete. ; ordrng 1 WP3392519 (Thermal fuse), used 1 WP3392519 (Thermal fuse) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Martinsburg, WV 25405
Danny R.
Job Details: 07/07/2022
unit has a gear case with oil leaking also the motor and cap arent startimng unit you can hear it try but thats it; ordrng 1 W11449840 (gear case) and 1 W11283592 (motor) and 1 W10721967 (drive clutch assy) and 1 W11239857 (belt) and 1 W11395618 (cap) and 1 W11481722 (actuator)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Snow Hill, NC 28580
Ronnie B.
Job Details: 07/07/2022
"removed and replaced suspension, calibrated, tested, unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WTW7120HW
Near Virginia Beach, VA 23462
Carl A.
Job Details: 07/07/2022
cx cancelled at door as they stated they had an extent warranty advise cx to call the the extented warranty compny to get it send over correctly
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS0
Near Columbia, MD 21045
Robert L.
Job Details: 07/07/2022
"cx complaints RR, RF inner burner not working, found f9e0 on arrival, confirmed proper 119/118/237 at terminal, reset power error gone, found roachs in control can see in display, burners shorted by bugs, explained unit cannot be serviced until EXTERMINATOR reciept is provided; ordrng 1 W11542161 (control) and 1 W10911303 (switch-inf) and 1 W11171119 (elmnt-surf RR) and 1 W11517959 (elmnt-surf RF)"
We serviced a
WHIRLPOOL DRYER
Model WED9450WW1
Near Gainesville, VA 20155
Demonte S.
Job Details: 07/07/2022
"Installed Idle, Belt & Rollers. Tested the unit. Unit is working as Designed."
We serviced a
WHIRLPOOL DISHWASHER
Model UDT555SAHP0
Near Arlington, VA 22203
Emmanuel R.
Job Details: 07/07/2022
"Cs dishwasher display turns off and trips the breaker sometimes. I could not confirm complaint, i did notice the display timesout after a while but returns ok when you hit a button. Ran multiple cycles and it never tripped the breaker. Unit fills washes and drain ok. Pulled unit out and inspected connectors and wiring harness , i didnt see anythings wrong. Couldnt get it into diag. mode. Unit is working properly at this time, advised customer to keep an eye on it and if it happens again to call us back, Heater element looked a little suspicious but everything was running fine. Collected for Svc call $120"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Suffolk, VA 23434
Anthony D.
Job Details: 07/07/2022
"cx complaint not dispensing water checked unit found door switch stuck open replaced door switch from van stock tested unit working as designed; ordrng 1 W11445850 (door switch), used 1 W11445850 (door switch) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS01
Near Alexandria, VA 22302
Eric W.
Job Details: 07/07/2022
cx complant of freezing food in fridge inspected unit thested thermistor in ice water getting 8.2 k found damper door gettting stuck and cauing food to freeze needs damper cx pid in full; ordrng 1 WPW10594329 (Damper Door)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Columbia, MD 21045
Robert L.
Job Details: 07/07/2022
"upon arrival cx not awareof issue with washer , landlord had called in, went off ticket, found no errors, ran diagnostics and full drain and spin, without any noises , tenant to use and record any issues, tested all ops ok , I&I<30 days"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Richmond, VA 23236
Jerod R.
Job Details: 07/07/2022
"tested unit found unti had switch on ice maker off, turned on and unit started to cycle unit is now fully functional"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Hartfield, VA 23071
Lucas R.
Job Details: 07/07/2022
"replaced control, tested, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Falls Church, VA 22043
David J.
Job Details: 07/07/2022
Cx complaint unit not cooling in freezer and ice not being made. Inspected unit and tested ice maker test 56 and found no error also 57 and 59 just to make sure. Motor worked correctly and ice was dumping. Found temp to be elevated 46 in freezer and 55 in fridge. Checked frost pattern and had none. No ice built up. Tested all components on both compartments. Went behind unit and inspected compressor. Found it was boiling to the touch and heard a gurgling sound. Call AH to get advice and he stated most likely to be sealed system issue. Let Cx know that unit is under warranty due CBE for parts and labor. He stated he will still probably get a new one. Cx paid 120.00 for service call. Cx will let us know if they want to follow through with repair. ; ordrng 1 W10832994 (Compressor assem.) and 1 Wpw10143759 (Drier) and 1 Wpw10608485 (RC evap) and 1 876764 (Service valve)
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHM08
Near Dumfries, VA 22026
Tanner B.
Job Details: 07/07/2022
installed new door .
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302EWH01
Near Littlestown, PA 17340
Bernard M.
Job Details: 07/07/2022
"Cx complaint the filter was leaking. Turned on water at supply and removed filter from housing and found water squirting out filter connection. Shut off water and replaced housing using pre-id parts, activated water, and no leaks occured with and without filter. Water dispenses without leaks. Unit checks good"
We serviced a
AMANA WASHER
Model NFW5800HW2
Near Baltimore, MD 21224
Shane M.
Job Details: 07/07/2022
cx complaint the unit isnt draining. found clogged pump. cx agreed at door service call charge of $120.00 gave cx a quote for the repairs. cx upset and will not pay ANYTHING . wasted my time as TECH! WASTED COMPANY TIME. no svc collected. NO SM!
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Chevy Chase, MD 20815
Ricardo S.
Job Details: 07/07/2022
"Cx complains that the dispenser not working, inspected unit, the lid is broken and dispenser is full of soap.. replaced dispenser assy, i ran diagnostic test mode, dispenser workling ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Chevy Chase, MD 20815
Ricardo S.
Job Details: 07/07/2022
"Cx complains that the dispenser not working, inspected unit, the lid is broken and dispenser is full of soap.. replaced dispenser assy, i ran diagnostic test mode, dispenser workling ok"
We serviced a
KITCHENAID WASHER
Model KDPE334GPS0
Near Lancaster, PA 17603
Drew B.
Job Details: 07/07/2022
replaced tube feed now checks good
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near Baltimore, MD 21229
Keith H.
Job Details: 07/07/2022
cx complaint is bottom of inside oven falling and oven not working inpsected unit and found bottom panel not installed properly i was able to install it correctly and also found the connection to oven ignitor not connected i reseated connection tested it unit is wokring
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Manheim, PA 17545
Drew B.
Job Details: 07/07/2022
"cx complaint that unit is not cleanming clothing they had to move the unit to another room since work done on house and when arrived found long fill error code and could be from intial vlave where washer was since moving being on a farm land. but found good locking, good, shifting to agiation to spin and basket spins freely unit is leveld and pump works, after recalibration the unit may need the hsoes checked for water psi being clogged on well. other than that unit today is functional when testing and reclaibrting."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Fairfax, VA 22030
Richard B.
Job Details: 07/07/2022
"CX complant. Microwave control panel was unresponsive but came back. Inspected unit and found all functions working correctly , All speeds on fan blowing, All light functions working , Buttons are responsive, Heated a wet paper towel for 10 seconds and paper towel is too hot to hold. Microwave working as designed. Believe it could have been a power surge , Advised CX to buy a surge protector.for microwave. Job completed, RB"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS5
Near Mount Joy, PA 17552
Drew B.
Job Details: 07/07/2022
cx complaint that unit is not staying intact at the top rack and i found the unit to have the broken adjust clip that goes into the rail. will need the adjusters and call when in toreschd; ordrng 1 WPW10588165 (housing right) and 1 WPW10588164 (housing left) and 2 WPW10546503 (adjuster)s and 2 WPW10250162 (cover)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS48PPDUDE01
Near Great Falls, VA 22066
Jason A.
Job Details: 07/07/2022
CX complaint FRIGE doors not closing flush & 1 is higher than the other. Confirmed issue. Aligned L & Right doors so they are even. RC door sticks out & slower to close. See TSP #: W11170909B. Returning tech if doors are not flush after repair see below. Might need inner door W10800808 https://s3.amazonaws.com/sm-backend-production-attachments/installation-instructions-w10779524-revb.pdf > JJ; ordrng 1 W11171640 (shim-hinge) and 1 W11416733 (extension assym LEFT) and 1 W11418227 (extension assym RIGHT) and 1 WPW10485980 (hinge-door RC)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML75011HZ10
Near Washington, DC 20037
Samuel R.
Job Details: 07/07/2022
replaced control and while testing one of the interlocks failed that was replaced.will order interlock assembly.if it fails again will contact techline W11493414 2 tribles; ordrng 1 W11493414 (interlock assembly)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Dunn Loring, VA 22027
Jason A.
Job Details: 07/07/2022
CX complaint FRIGE no cool. Arrived at address & no lights FC evap fan is running. NO lights or display. UI nonresponsive. Circuit breaker unmarked. Unplug unit for a few minutes & ALL lights display fans compressor started. Ran test 5 & good frost pattern. Return unit to normal cooling & all systems running. Advised CX requires dedicated circuit & turn off breaker to reset unit if this happens again > JJ
We serviced a
KITCHENAID REFRIGERATOR
Model KBRS20EVMS00
Near Washington, DC 20001
Mitchell H.
Job Details: 07/07/2022
cx complaint unit hasnt made ice since they moved into building. inspected unti and found water shut off behind unit. opened it up and unit cycled and dispenser now works as well. job completed. cx paid service call.
We serviced a
KITCHENAID ICE MAKER
Model KUIX505ESS2
Near Chevy Chase, MD 20815
Ricardo S.
Job Details: 07/07/2022
"Cx complains that the unit makes thin ice, inspected unit, the water pressure is bad, put unit to a cycle a noticed that water pressure was very restricted pull filter out and pressure went back to normal.. unit needs a new water filter. i ran the ice maker with out the filter and works great"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM01
Near Mechanicsville, MD 20659
Shawn D.
Job Details: 07/07/2022
cx complaint unit is not cooling said freezer will be like the fridge and fridge side never gets cold. inspected unit and is off at this time got unit turned on checked evaporator to find the evaporator fan not running. gave cx quote for fan and she agreed said she has a warrenty. replaced fan and now air will move in freezer. collected payment unit is good
We serviced a
MAYTAG REFRIGERATOR
Model MBF1958DEM00
Near Wilmington, DE 19809
Taylor F.
Job Details: 07/07/2022
Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the IM cycling but not calling for water. Jumpled L and V and valve turned on. Replaced IM from pre ID and unit is now working as designed. Job is complete. Cx paid in full 303.93.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFA20ERSS01
Near Ellicott City, MD 21042
Justin S.
Job Details: 07/07/2022
cx says the unit has stopped making ice and dispensing water so they tried replacing the water filter with no change. the water filter was not fully installed so when i fully installed it the unit is now dispensing water. jumped the ice maker but it didnt fill. cx says they had the bypass in but then the ice maker stopped making ice before the filter was replaced. jumpped n to v on the ice maker and it doesnt activate the valve when the door switch is pressed. jumpped t and h and the ice maker is sending 120vac to the valve. replaced the valve with preid and tested. the unit is now filling the ice maker. the unit is now good
We serviced a
KITCHENAID COOKTOP
Model KICU509XBL00
Near Bethesda, MD 20817
Roberto I.
Job Details: 07/07/2022
Replaced and configurated part. Cx ran a couple of tests by boiling water. The unit worked as designed. Collected $125
We serviced a
JENN-AIR RANGE
Model JDRP548HL01
Near Dayton, MD 21036
Justin S.
Job Details: 07/07/2022
cx showed me the small oven door is hitting the lock when closing. the oven light remains on unless you push on the door. the unit needs the hinges. the liner is also damaged from the door closing and hitting on the lock. cx also says the burners are taking a long time to light. found the right and left reont and rear are taking a very long time to light. tried to loosen the mounting screws to see if they were over tightened. the right front and rear burners are now igniting much better but not the left front and rear. the unit also needs the burner heads replaced. no info on burner heads so ordering 2 of each for the left burners; ordrng 1 W11390106 (hinge l) and 1 W11390125 (hinge r) and 1 W11318335 (liner) and 2 W11319673 (head)s and 2 W11319683 (head)s
We serviced a
WHIRLPOOL RANGE
Model KIRS608BSS0
Near Columbia, MD 21045
Robert L.
Job Details: 07/07/2022
"cx complaint hot surface stuck on, oven hot to touch always, right sode burners not working, found oven at 240 but off, found broil element of even tho control instandby, when entering diag, control displeay went crazy, no errors, quoted $550 with possible more needed for control replacement, cx declined repair will buty new, collected $120 service call charge"
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Mechanicsville, MD 20659
Shawn D.
Job Details: 07/07/2022
"cx complaint unit not working it dances all over the place went and got another washer couldnt wait any longer and now washer is on deck. insepcted unit and is not hooked up to water so checked unit for errors and had none, ran manual spin and unit spins great. cx then hooked water up to and we started a rinse and spin cycle with what cx was washing og blankets,dog pee pads and dog beds and unit spun great. i infomred cx i do not recomend washing dog beds in unit you will fight it to keep the unit balanced. cx isnt satisfied but showed him unit works fine and not to use noaml if he is washing the dog stuff. unit is good"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW3
Near McLean, VA 22101
David J.
Job Details: 07/07/2022
Cx complaint unit dances around. Inspected unit and found shocks are in good shape. Looked at pedestal and made sure there was no damage and that is was connected correctly. Explained to Cx with the floor its on and the pedestal the unit has the potential to move. Placed a piece of wood in between dryer and wall to try and reinforce it. Cx will try it. Unit is working as designed .
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKW0
Near Essex, MD 21221
Milton J.
Job Details: 07/07/2022
Complaint unit has F8E4 code. Installed new Lower Door Seal as ordered by previous tech. Ran for 20 minutes. Unit is now functioning properly. -MJrob
We serviced a
WHIRLPOOL OVEN
Model JMW3430IL
Near McLean, VA 22101
David J.
Job Details: 07/07/2022
Cx complaint unit took to long to heat and had hot air coming from front. Inspected unit and calibrated unit. Found temp at 350 degrees to actually be at an average of 341. Changed the temp +9 degrees. Explained unit does blow some hot air out front cause its vent blows out the front. Unit is working as designed .
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS01
Near Freeland, MD 21053
Marc M.
Job Details: 07/07/2022
"prior to parts install inspected unit further. cx stated that while awaiting parts unit leaked 4-5 times while the water supply to the fridge was disrupted. concerned that the leak may be elsewhere, check and foudn that the water dispenser line is indeed a slow drip that was easily corrected with water tube cutters. this would not address the water accumulated while water supply is not turned on at house. contacted techline to review and in fact confirmed a sealed system leak. found high amp draw of 1.4-1.5 amp. found about half a normal frost pattern with heavy accumulation at the top of the evap. techline instructed return to charge with 140 psi of nitrogen and relay results to techline sr7734056310; ordrng 1 WPW10223328 (suction tube w/ check) and 1 WPW10143759 (drier) and 1 W10779331 (compressor) and 1 W11590197 (rkv) and 1 W11505166 (rc evap) and 1 nitrogen (ask MA)"
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Clarksville, DE 19967
Frederick R.
Job Details: 07/07/2022
CX complaint is range leaking gas. Inspected unit and verified complaint. Found gas leak at conversion fitting on regulator. Switched the fitting out and same issue. FOund pin hole in both of fittings. Leak detector maxed out. Put red cap on and held detector on port for 2 mins and nothing. Unit is working as designed. CX satisfied with results. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYW04
Near Virginia Beach, VA 23456
Austin D.
Job Details: 07/07/2022
"cx complaint the unit is not defrosting. checked the unit and found the coil frozen over. the thermistor was reading 11k ohhms in ice. also the control isnt sending voltage during defrost to the element. harness is good to go. therefore, the unit needs a new control. parts on order. will return on the 13th of July.; ordrng 1 WPW10383615 (thermistor) and 1 W11035836 (control), used 1 WPW10383615 (thermistor) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Ocean City, MD 21842
Frederick R.
Job Details: 07/07/2022
CX complaint is unit no cool. Checked pressures and unit was in a 2in vac on low side. Inspected unit thoroughly for leaks. I found oil on the drier. When I removed drier I found the top of drier that hooks to steel line was cracked and caused drier to clog. Installed new drier and pressure tested with nitrogen. No visible leaks. vac'd unit down to 30in for 15mins and vac held when gauges closed. Filled unit with 4.5oz of R134a. Low side pressure stayed at 2psi. Waited for evap to form frost pattern and after about 20 mins the low side was still reading 2psi. Told CX to give it 24-48 to get to temps. Unit is working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Lorton, VA 22079
Richard B.
Job Details: 07/07/2022
"CX complant, Washer just sits on spin cycle. Prior diagnosis found strike broken. Installed new strike and tested unit. Lid locks and machine starts up and runs. Job completed, RB"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Lorton, VA 22079
Richard B.
Job Details: 07/07/2022
"CX complant, Washer just sits on spin cycle. Prior diagnosis found strike broken. Installed new strike and tested unit. Lid locks and machine starts up and runs. Job completed, RB"
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXSS9
Near Great Falls, VA 22066
Christian C.
Job Details: 07/07/2022
Cx complaint unit dispenser not opening. Inspected unit found F6E1 low/no water error and F10E1 dispenser electrical problem. Tested control triac reading 1.4 ohms. Control fuse is good. Ordering dispenser. Cx owes labor on return.; ordrng 1 W11032769 (dispenser)
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Dayton, MD 21036
Justin S.
Job Details: 07/07/2022
cx showed me the freezer has a lot of frost and icicles at the top inside corner. can see an air gap fwhen the door is closed after removing the ice. used a heat gun to relax the door gasket and verified the unit is now sealing good. the unit is now good
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ09
Near Frankford, DE 19945
Michael E.
Job Details: 07/07/2022
"CX complaint: too cold in RC, too warm in IB. Verified complaint on previous visit. CX has unplugged and unit defrosted prior to arrival. Damper control not opening consistantly. Replaced damper control. CX paid for service, labor, S&H and part on CC. IM filled and unit is now workling properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Martinsburg, WV 25404
Danny R.
Job Details: 07/07/2022
icemaker wasnt seated right and leaking water when filled relined up the icemaker and fill tube now fills every time checkok
We serviced a
WHIRLPOOL FREEZER
Model WZC5116LW0
Near Port Republic, MD 20676
Shawn D.
Job Details: 07/07/2022
pump unit full of nitrogen and found no leaks in the compressor area. called techline spoke to austin found unit cant be fixed left cx with file number and infomred her whirlpool will be contacting her on the next steps.
We serviced a
MAYTAG DRYER
Model MED7230HC2
Near Chesapeake, VA 23321
Anthony D.
Job Details: 07/07/2022
cx complaint clean vent error message come on every cycle cx stated vents were cleaned professionally before unit was installed checked blower wheel clear of obstructions ordering airflow tester to to properly diagnose airflow; ordrng 1 w10106710 (airflow tester)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM00
Near Manchester, MD 21102
Marc M.
Job Details: 07/07/2022
cx complaint unit not producing ice. inspected unti and found both door switches to be responsive. found no breaks in harness at fc door hinge. found no evidence of defrost failure and cx stated temps never waivered. inspected icemaker and found chunk of ice wedged in between the ejector teeth. removed ice and icemaker was then free to cycle again. unit now checks good.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Monkton, MD 21111
Marc M.
Job Details: 07/07/2022
"the service pointer calls for repalcement of 'Important: Replace all original single-point LEDs in the product -with the new multipoint LEDs, part number W11484836.'. only 4 leds ordered. unit will need the remaining 8 leds prior to completion of service.; ordrng 8 W11484836 (led module)s"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW06
Near Jefferson, MD 21755
Ricky E.
Job Details: 07/07/2022
"old address sent over in ticket, correct address needed. and optional phone number is needed, tech or office could not make contact..."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Millsboro, DE 19966
Michael E.
Job Details: 07/07/2022
"CX complaint: dented console. Inspected and verified complaint. I documented the console dent in pics. Replaced console, could not test unit due to power being off to receptacle. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Petersburg, VA 23803
John P.
Job Details: 07/07/2022
CX complaint unit not cooling checked unit found compressor locked up and drawing 15 amps and leveled off at 6 amps. Ordering compressor.; ordrng 1 W11547313 (Compressor) and 2 W11504416 (Coupler)s and 2 W11504431 (Coupler)s and 2 W11506621 (Coupler)s and 1 W11506635 (Coupler) and 1 2ctss (2 ct ss) and 1 Lockring (Lock ring)
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1500ADS4
Near Suffolk, VA 23438
Branden R.
Job Details: 07/07/2022
"came out to replace parts on unit , checked unit and disassembled gasket replaced with new one and tested unit running as design with no leaks ."
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW3
Near Newark, DE 19713
Alexander W.
Job Details: 07/07/2022
"Cx stated unit is shaking a lot and walking tested inspected and verified cx complaint found shipping bolt in rear of unit. Removed shipping bolt and tested unit, unit is now operating as designed job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Chesapeake, VA 23320
Branden R.
Job Details: 07/07/2022
"cx complaint visibly failed, broken or missing parts . checked unit found door not sealing tryed to steam out gasket , sill didnt help tryed to replace with new gasket and door still not sealing when steamed , found door is warped at the top not allowing door to shut . door is allowing warm air into unit . unit will need new door for repair .; ordrng 1 W10912118 (fridge door)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Arlington, VA 22203
Emmanuel R.
Job Details: 07/07/2022
"Cs dw is not working, Confirmed complaint, I found the dishwasher has water in the console and control. You can hear the drain pump cutting on but the display is completely out and the connector and harness for the console on the control board is corroded with green stuff from the copper. Quoted customer see pics, but she denied repairs and stated she will just go buy a new one. Advised her quote is good for 30days if she changes her mind. Collected $120 for svc call."
We serviced a
WHIRLPOOL FREEZER
Model MZF34X16DW06
Near Chesapeake, VA 23322
Branden R.
Job Details: 07/07/2022
"cx unaware of unit being out of warrenty , cx refused servie being VARY rude from the start wouldnt let me explain ticket being out of warrenty advised cx of service call of 120 and cx told me good luck , so i moved on and advised cx to contact office ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Annandale, VA 22003
Emmanuel R.
Job Details: 07/07/2022
"Cs icemaker is not making ice and the fridge is not cooling, I found the icemaker not cycling, it has power but not responding when you jump it. Replaced icemaker and tested it. Icemaker is now working properly. Also i found the freezer had excessive frost especially around the fan , fan was siezed by ice. Found the head of the screw for the rail was rubbing on the rail not allowing the door to close properly. Tighten screw and defrosted freezer. Unit is now working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near New Castle, DE 19720
Taylor F.
Job Details: 07/07/2022
"Cx complaint is unit not cooling. Tested inspected and verifed complaint. Replaced the evap, drier, process stub and compressor per previous diagnosis. Pressure tested and found no leaks, refilled with 4.25oz of 134A. Tested unit and unit is now working as designed. Job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Alexandria, VA 22312
Emmanuel R.
Job Details: 07/07/2022
"Cs unit doesnt have a light in the freezer and door doesnt close on its own. This unit doesnt carry a light in the freezer, I adjusted the feet and leaned the unit back slightly to help with the door closing . No cams on hinges on this unit. Unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Arlington, VA 22201
David J.
Job Details: 07/07/2022
Cx complaint unit will not run for more then 1 minute and drain out. Replaced parts stated by previous tech. Tested unit and no error codes. He led for leaks and had none. Unit is now working as designed .
We serviced a
MAYTAG RANGE
Model MER7700LZ0
Near Alexandria, VA 22304
Emmanuel R.
Job Details: 07/07/2022
"Cs when he tried to turn on the broiler ,it only got a little warm after 30mins waiting, never got up to temp. No trouble codes, Removed the back panel and inspected harness and connections. Found the L2 connection at the terminal block loose and the connector at the broiler element too. Noticed the 240v plug was off the block about an inch from being fully seated. Secured all connections and tested broiler. Broiler started glowing red and it got up to temp. Unit had multiple loose connections. Unit is now working properly."
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BW2
Near Aylett, VA 23009
Gill G.
Job Details: 07/07/2022
verified cx complaint of unit having very large flames and smoke. unit is running lp gas and has not been converted. converted unit to LP gas. tested. adjusted cooktop burners to simmer. unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HV2
Near Kingsville, MD 21087
Neil H.
Job Details: 07/07/2022
"f3e0cx complaint f3e0 shorted temp sensor replaced the sensor and glitching console still giving the error checked the connecting and attached ordering new control and harness.; ordrng 1 W11451579 (Harness, Main) and 1 W11198972 (harns-wire)"
We serviced a
WHIRLPOOL DRYER
Model WCD3090JW0
Near Washington, DC 20002
Mitchell H.
Job Details: 07/07/2022
cx complaint unit is making loud noise. installed new rear chanel and all seals and padding. tested unit and unit is now good to go. job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Alexandria, VA 22302
Eric W.
Job Details: 07/07/2022
got to cx home and she said that there is a recall on this unit informed her there is no recalll and this is all out of warranty gave cx the out of warranty pricing and is not happy she is going to call back home shield and wp to see if they will cover visit cx refusing service