Service History 742 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVWB865GW1

Near Dallastown, PA 17313

Drew B.

Job Details: 02/01/2023

cx complaint that unit is brken on the left side of the hinge on the left side at the hinge impeding the closure of the lid. the new lid was already broken and will need to re order lid again.; ordrng 1 w11259006 (lid)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS3

Near York Springs, PA 17372

Andrew S.

Job Details: 02/01/2023

Cx complaint is that the control is not coming on. Upon arrival I found that the burners are heating up but the control panel is not reacting to any inputs. I also found when I opened the oven door that the unit has an infestation of Roaches. I informed the cx that the area around the unit will need treated by a professional exterminator and that we will need proof before servicing the unit.; ordrng 1 W11567368 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM06

Near Waynesboro, VA 22980

Danny R.

Job Details: 02/01/2023

i found unit to have miss formes freezer door gasket dorsnt stay cuasing frost build up that is making unit not cool well ordering door; ordrng 1 W10638683 (freezer door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Ruckersville, VA 22968

Eric F.

Job Details: 02/01/2023

"Confirmed cx complaint unit not making ice. Checked ice maker, found E2 error code. Ordering ice maker.; ordrng 1 W11579560 (Ice Maker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near York, PA 17402

Drew B.

Job Details: 02/01/2023

"arrived at cx house again and checked over mutple thing the internal temp in the rc was reading around 40 degrees, and the freezer with thermal couplng in between items was reading 15 degrees, they had no food spoil yet though no signs of a leak.. called whirlpool techline spoke to AndY WANTED TO REPLACED SUCTION LINE to the ocmpressor all again being the equalization not getting there and taking way to look indicating a possible restrcition andy..cx is callling wp about exchange but will oder and proceed; ordrng 1 W11578047 (suction line) and 1 3count (3 count) and 1 sstech (ss tech) and 1 LOOK (look)"

We serviced a

UNKNOWN RANGE

Model UMV1170LB00

Near Red Lion, PA 17356

Drew B.

Job Details: 02/01/2023

replaced all parts an d tested still making loud chattering noise. and cuts out they will need another control being spoken to MR about repair finding all proper 120 and the relay is making the chattering and call cx to reschd when control in.; ordrng 1 W11552018 (control)

We serviced a

WHIRLPOOL DRYER

Model WED6120HW2

Near Windsor, PA 17366

Sal R.

Job Details: 02/01/2023

CX compliant is that the unit shuts down after several mins . I found that the unit needs a moisture harness as well as a new housing (W11086603). I amalso ordering 2 sensores (WP3387223). i have set a retun date for 2/6/23; ordrng 2 WP3387223 (sensor 29@ tribs)s and 1 W11086603 (hausing 13@ tribs)

We serviced a

WHIRLPOOL DRYER

Model LER4634JQ1

Near Stephens City, VA 22655

Ezra M.

Job Details: 02/01/2023

"installed parts, also found lint screen failing, allowing lint to pass . ordering lint screen.; ordrng 1 339392V (screen)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334DSS0

Near Lewes, DE 19958

Michael E.

Job Details: 02/01/2023

"CX complaint: fog horn sound. Tested and verified complaint. I found the sound is coming from the drain pump. Ordering drain pump. CX paid for service, S&H and part. Cannot reschedule due to NW part. CX will owe 110.00 for labor on return visit.; ordrng 1 WPW10531320 (drain pump)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Lewisberry, PA 17339

Fred G.

Job Details: 02/01/2023

"cx complaint unit is leaving clothes wet at the end of cycle. inpected unit and entered diag and found 0 saved error codes. ran auto test and found when the unit went to agitate the motor just hummed. lifted unit and tested capacitor and found it to be showing open. replaced capacitor with van stock and retested unit. unit now checks good.; ordrng 1 W11395618 (capacitor (FG VS)), used 1 W11395618 (capacitor) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Hanover, PA 17331

Andrew S.

Job Details: 02/01/2023

Cx complaint is that the top light was flickering and is now dim. Upon arrival I verified that the other lights are functioning as intended. I am ordering the LED Module. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11527432 (LED Module)

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near York, PA 17406

Sal R.

Job Details: 02/01/2023

"CX complaint was that the front L&R burners would not light. I was able to access and replace the seperators and unit test good. CX also complaint was that the cooling fan was loud. I found the the fan is making a rattling sound. I am ordering 1 cooling fan motor (W11107275). Once the contract is apoorved, please have someone form the office call to set a retun date.; ordrng 1 W11107275 (cooling fan motor)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BB2

Near Camp Hill, PA 17011

Fred G.

Job Details: 02/01/2023

cx complaint unit wont bake. inspected unit and found bake ignitor is faulty. tested for voltage to ignitor and found 123.4vac. ordering bake ignitor and 2 mounting screws. please call cx and set up a return visit once parts are in.; ordrng 1 W11176454 (igntr-oven) and 2 98005659 (screw)s

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Hanover, PA 17331

Sal R.

Job Details: 02/01/2023

"Per the previouse tech, I was able to access and replace both parts. I recalibrated the unit and ran a auto test. Unit test good."

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Chesapeake, VA 23325

Justin W.

Job Details: 02/01/2023

cx needs to get pop prior to repairing unit to put in warranty.; ordrng 1 look (look)

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Suffolk, VA 23434

Zachery R.

Job Details: 02/01/2023

"replaced acu and thermistor, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Portsmouth, VA 23704

Austin D.

Job Details: 02/01/2023

cx complaint the unit is not allowing the unit to dispense ice but it is making ice. checked the unit and found that the auger motor is spinning but with any weight it slips and stops spinning the container; ordrng 1 W11202789 (auger motor) and 1 WP2220458 (coupler) and 1 WPW10258544 (shaft) and 1 W10852956 (spring) and 1 W11347840 (ice container)

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Virginia Beach, VA 23462

Carl A.

Job Details: 02/01/2023

"cx complaint of unit not starting ,checked unit to find nutral wire on motor hanress not fully seated reseatet wire on motor tested unit works as designed"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Martinsburg, WV 25404

Ricky E.

Job Details: 02/01/2023

"customer statwd that the unit wasnt unlocking.. fnd units ui nonfunctional.. verified power to the control, ui not functioning... need parts...; ordrng 1 w11478519 (ui)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near Virginia Beach, VA 23453

Carl A.

Job Details: 02/01/2023

replaced all swiches tested unit works as designed

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Virginia Beach, VA 23453

Branden R.

Job Details: 02/01/2023

"cx complaint unit wont drain , checked uint and found in test mode unit runs good , added 3 wet towels and found when in a drain and spin unit wont go passed sensing and staying barely tumbling , when unit has no load and in a drain and spin unit spinning out like designed , found trying to go into high spin to fast causing unit to think its over loaded ordering motor stator and control all to be replaced togeather for proper repair .; ordrng 1 W11550649 (acu) and 1 W11314661 (stator) and 1 W11557803 (rotor)"

We serviced a

KITCHENAID OVEN

Model KOCE507ESS11

Near Severna Park, MD 21146

Israel R.

Job Details: 02/01/2023

Installed new wave guides and tested. Unit is back to normal operations.

We serviced a

KITCHENAID OVEN

Model KOST100ESS20

Near Easton, MD 21601

Dustin F.

Job Details: 02/01/2023

"CX complaint: Not heating since installInspected unit, found L1 had separated inside junction box. used wire nut and electric tape to resecure. tested unit, unit working as intended.; ordrng 1 Look (Look)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS4

Near New Castle, DE 19720

Taylor F.

Job Details: 02/01/2023

Cx complaint is unit not heating properly. Tested inspected and verifed complaint. Found the gas valve and ignitor to be defective. Replaced parts and unit is now working as designed. Calibrated unit. Job is complete.

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Easton, MD 21601

Dustin F.

Job Details: 02/01/2023

"CX complaint: Sometimes water left over and stops during some cycles randomly. has to power unit off to work it.Inspected unit, found f8E1 code, tested valves and they were good and made sure pressure hose was clear and it was. Ordering Control and BOTH valves; ordrng 1 W11550649 (ACU) and 1 W11316255 (valve) and 1 W11316256 (Valve)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Ellicott City, MD 21042

Robert L.

Job Details: 02/01/2023

"installed motor capacitor and lower harness per previous, tested all ops ok"

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JB3

Near Virginia Beach, VA 23452

Carl A.

Job Details: 02/01/2023

"cx complaint of light in cavity not going off and unit not heating pass 100 degrees, checked unit to find the the broil element was warm even though the cx has not use the uint today found that board has stuck relay ordering parts needed for repairs,advise cx to leave unit off at breaker unless cooking; ordrng 1 W11594225 (Control, Electronic (lcx) (black)) and 1 WPW10181986 (Temperature Sensor) and 1 WP9757262 (swtch-lite)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Virginia Beach, VA 23464

Justin W.

Job Details: 02/01/2023

checked in at leasing office. spoke to cx advised oow she stated she was going to look into warranty and call us back once info is obtained for epp.

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW4

Near Martinsburg, WV 25404

Ricky E.

Job Details: 02/01/2023

customer stated that the unit wasnt filling... windings at the water valve test inrange... unit will need the control; ordrng 1 w11603811 (control) and 1 W11210463 (valve)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC1

Near Myrtle Beach, SC 29588

Paul F.

Job Details: 02/01/2023

"Customers complaint is F8 E1 error when they use certain cycles. Found drain hose was way to far down into the stand pipe. Tested both water valves and they both work fine. It was siphoning water out of the unit from the drain hose. Reinstalled drain hose properly, all check ok."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Waterford, VA 20197

Ken M.

Job Details: 02/01/2023

"Customer complaint is that the unit is not washing properly, left detergent on the bottom of the tub. Ran test cycle and found error codes 10-2 and 5-1. Unit fills properly and the wash motor runs, but the wash arms are not turning. Wash motor is not generating enough pressure. Unit needs a new sump assembly. Ordering control and vent assembly to address 10-2 error code.; ordrng 1 W11416362 (sump assy) and 1 W11410066 (control) and 1 W11416460 (vent) and 1 W11545539 (vent gasket)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS02

Near Myrtle Beach, SC 29572

Paul F.

Job Details: 02/01/2023

Installed new gasket. All check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Hedgesville, WV 25427

Ricky E.

Job Details: 02/01/2023

reordering evap; ordrng 1 W10836706 (evaporator)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Columbia, MD 21045

Robert L.

Job Details: 02/01/2023

"cx complaint was not starting properly, found f0e1(clothes in during clean cycle), ran diagnoatics, started 5 different cycles with out issue, cx to record any further issues, instructed load and go, tested all ops ok"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Cross Junction, VA 22625

Ezra M.

Job Details: 02/01/2023

"not dispensing softener. verified drawer and housing failing, and need to be replaced.; ordrng 1 W11127357 (housing) and 1 W11127356 (drawer)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Glen Burnie, MD 21061

Eric W.

Job Details: 02/01/2023

installed new blower wheel and tested unit no more noise

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Mount Wolf, PA 17347

Sal R.

Job Details: 02/01/2023

"CX complaint is that the unit will not riunn. I found the unti to be unplugged. I plugged the unit in and found it attempted tol start. The compressor has failed. I spoke to DB and explained my findiongd. I am ordering 1 comporessor, 1 drier filter , and 3 access valves . I spoke to parts ordering and a return has been set for 2/9/23 . Return visit will need to be 2 call counted due to compressor and filter replacment .; ordrng 1 W11574734 (compressror 100 @ tribs) and 1 W11109499 (drier filter) and 3 W11506635 (Access Valve)s and 1 2callcount (2 call count)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Columbia, MD 21045

Andrew H.

Job Details: 02/01/2023

Replace both main control and user interface. Put defrost setting the 8-hour defrost and check community sensor. Humidity sensors now reading correctly at 37%. Unit is working properly now.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Baltimore, MD 21202

Shane M.

Job Details: 02/01/2023

unit OOW but cx has extended warranty MANDATORY to have suspension on return visit. W11217817; ordrng 1 W11217817 (suspension)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHV03

Near Annville, PA 17003

Cody H.

Job Details: 02/01/2023

"Was able to access unit and replace parts per previous visit. Unit now works as designed, no further work needed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Dale City, VA 22193

Robert W.

Job Details: 02/01/2023

CX Complaint is the unit isnt starting. Inspected unit and found none of the display buttons working except cancel. Pulled door apart and found the bracket holding Control has failed and is keeping unit from working temp fixed unit and ran diag cycle and unit is working. Ordering Console Button and guide.; ordrng 1 WPW10733627 (Console) and 1 W10849355 (Botton) and 1 W10839423 (Guide)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Stone Ridge, VA 20105

Daniel J.

Job Details: 02/01/2023

noise from fridge area test three sounds coming from damper replaced customer paid in full by check

We serviced a

JENN-AIR REFRIGERATOR

Model JB36NXFXLE01

Near Easton, MD 21601

Dustin F.

Job Details: 02/01/2023

"CX complaint: fridge damagedInspected unit, confirmed CX complaint. Hinge busted and Cabinet bent and warped. Contacted WP to report the damage. Spoke to Bruce, he documented damages and gave me. Advised CX to contact WP CS in reference. I tapped the door to the cabinet to try and hold it. when i went to check MS the Door almost feel off. Bruce advised me to tape unit shut.Was able to pull MS off sticker on back of unit.; ordrng 1 Look (LOOK)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD612ESS01

Near Annapolis, MD 21409

Dustin F.

Job Details: 02/01/2023

"Replaced all LEDS then tested unit, unit now working as intended."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305ESS00

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 02/01/2023

cx complaint is the IM constantly making ice causing it to overfill the bin and spill everywhere. cx also has water leaking downstairs below the unit. i found IM bin full and arm up. pulled unit out to inspect. found no signs of a leak behind unit. took pictures. cx also said unit has not told her to order or replace filter is over 8 months. ordering control baord and IM for return visit.; ordrng 1 W10884390 (icemaker) and 1 W10860447 (cntrl-elec)

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ03

Near Leacock-Leola-Bareville, PA 17540

Justin L.

Job Details: 02/01/2023

As per previous visit was able to access unit and replace part. Tested unit and unit now checks good no further work needed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Millsboro, DE 19966

Michael E.

Job Details: 02/01/2023

Reploaced the IB fan and inlet tube heater as per previoius diagnosis. The evap harness was not the pert intended. Ordering RC evap fan and also adding control to order just in case. Cannot reschedule due to AIG; ordrng 1 W11033168 (harns-wire) and 1 W10843055 (control)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Lewes, DE 19958

Michael E.

Job Details: 02/01/2023

"CX complaint: unit leaking. Tested and verified complaint. I found the door gasket slanted inward in the top left corner. Replaced gasket, tested unit and it is now working proeprly. Job is complete"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Millsboro, DE 19966

Michael E.

Job Details: 02/01/2023

CX complaint: unit leaking gas. Tested and verified complaint. I was detecting the leak at the regulator and oven valve. I was not successful in isolating which of these is leaking. Ordering regulator and oven valve. Cannot reschedule due to SO part. Called WP safety to document. SR7735603795; ordrng 1 W11590292 (regulator) and 1 W11590251 (oven valve)

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Lewes, DE 19958

Michael E.

Job Details: 02/01/2023

Replaced spanner nut as per previous diagnosis. Tested unit anhd it is now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Dagsboro, DE 19939

Michael E.

Job Details: 02/01/2023

"CX complaint: not spinning clothes out and control intermitantly unresponsive. Tested and verified complaint. F2E1, F7E1 error codes. CX has been able to get unit working by resetting via unplugging unit. Motor makes loud hum but not turning. Ordering capacitor and control. On return visit, replace both parts to be safe. Scheduled return visit for 2/8 any time; ordrng 1 W11158830 (capacitor) and 1 W11170319 (cntrl-elec)"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JZ0

Near Charles Town, WV 25414

Ricky E.

Job Details: 02/01/2023

"safty team lashanda... unit was covered in oil and food. the gas leak is from her children turning the top on.. no leaks fnd on the top.. i recamended to clean the top and grates, and to buy child safty covers for the burner valves..."

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW0

Near Mount Wolf, PA 17347

Sal R.

Job Details: 02/01/2023

"CX compliant is that the utni is not completing a wash cycle., I found that the harness at the connector to the Run Cap is severed. i am ordering 1 lower harness and will use Run Cap on return visit. Please see SDQ'pic's . Once the part is avalible, please have someone form the office call to set a return visit.; ordrng 1 W11643701 (lower harness)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Suffolk, VA 23434

Zachery R.

Job Details: 02/01/2023

"replaced thermistor and fan, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Aberdeen, MD 21001

Neil H.

Job Details: 02/01/2023

ORDERING NEW I/M NEEDED LEAKING FROM UNDERNETH AND MAKING ICE MAKER JAM; ordrng 1 WPW10300024 (icemaker) and 1 WPW10287601 (seal)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Franklin, VA 23851

Zachery R.

Job Details: 02/01/2023

"replaced acu and thermistor, unit started to form frost pattern, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 02/01/2023

"cx complaint unit stops during wash cycle and does not go through the rinse cycle. inspected unit and entered diag and found f8e1. i found drain hose is laying on floor. unit is not going to fill and finish cycle due to the unit self siphoning. ran auto test and found unit did finish without issue. unit drain set up needs to be at a min of 39 inches from floor. i did find unit has drive pulley and belt wear. i replace both with van stock. once drain hose is fixed unit will check good.; ordrng 1 W11239857 (belt (FG VS)) and 1 W10721967 (drive pulley (FG VS)), used 1 W11239857 (belt), and 1 w10721967 (drive pulley) from stock"

We serviced a

MAYTAG DRYER

Model MEDC465HW

Near Ruckersville, VA 22968

Eric F.

Job Details: 02/01/2023

"Confirmed cx complaint unit not heating. Found inline power through thermal fuse unplugged. Reseated line, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Enola, PA 17025

Fred G.

Job Details: 02/01/2023

"cx complaint unit is not producing ice. inspected unit and found about 20-25 cubes since last out to install ice maker. I also found ice maker was emtpy and there was small ice cubes hanging on to the front of IM. i took a FC temp and found -5 with thermal cuppler. took a ice box temp and found 13 degrees. test 56 shows E5. test 58 showed 01. test 57 i found IM did harvest and finish test. test 45 I found water dispensed to IM. test 36 I found icebox fan came on and felt strong. called TL ran test 15 and found 02, test 36 with TL and fan never came on. TL recommended replacing the ice box fan and duel water valve. i also found FC door switch was faulty. was able to remove it. unit needs ice box fan, triple valve and FC door switch. once parts are in please call cx to sched; ordrng 1 W10846539 (evaporator fan blade) and 1 W11579561 (triple valve) and 1 W11396033 (door switch)"

We serviced a

WHIRLPOOL WASHER

Model CAE2795FQ1

Near Waynesboro, VA 22980

Danny R.

Job Details: 02/01/2023

installed parts checksok

We serviced a

MAYTAG WASHER

Model MVWB855DW0

Near Mount Airy, MD 21771

Bernard M.

Job Details: 02/01/2023

"Attempted to remove washplate and found the screw to worn. The socket won't stay on to remove. The screw is seized onto basket/ tub. Ordering tub and basket assembly and parts. Repair will need 2 call count with 2 tech to help lift tub,basket and gear case out of cabinet. Basket and tub should be directly shipped to cx address. Once all approved and cx receives parts, they'll contact office to set up return; ordrng 1 W10811960 (basket) and 1 W10752187 (screw) and 1 W10512164 (tub) and 1 W10909670 (spanner nut) and 1 WPW10109200 (nut) and 1 W10597575 (pump hood)"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW

Near Ruckersville, VA 22968

Eric F.

Job Details: 02/01/2023

"Confirmed cx complaint unit not heating. Found relay to element unseated from control. Reseated plug, tested unit, unit working as designed."

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS3

Near Grasonville, MD 21638

Dustin F.

Job Details: 02/01/2023

"CX complaint: Issue with Oven holding and keeping temp when bakingInspected unit, confirmed CX complaint. Found oven Gasket had a hole and wasnt seating properly on unit. also found evidence of heat expansion on labels on door at exact same spot the gasket is torn. Ordering door gasket. also replaced oven sensor, old sensor was NOT changing resistance with the current oven temp. read 1.07 at room and at 400 was reading 1.3k; ordrng 1 WPW10129032 (Gasket/Seal)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HC1

Near Carlisle, PA 17013

Fred G.

Job Details: 02/01/2023

i was able to access unit and replace all parts from previous tech. unit now checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJM0

Near Leesburg, VA 20175

Ken M.

Job Details: 02/01/2023

"Customer complaint is that the lock tab to secure the dispenser lid has broken again. Visual inspection confirmed issue. Spoke with customer to determine how they are using the lid and determined that the customer is not touching the lock tab, part is breaking on its own. The entire dispenser assembly has been replaced before. Upper rack is not making contact with the dispenser assembly. Found 3 of the prior lock tabs sitting in the top of the filter. Found no damage to the tabs, tabs had popped out of position. Was able to reseat one of the tabs into the current lid and it is currently working. Contacted tech support with findings. Tech support has no recommendations at this time.; ordrng 1 look (look)"

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LS1

Near Dillsburg, PA 17019

Fred G.

Job Details: 02/01/2023

i was able to access unit and replace the cooktop as per previous visit. unit now checks good.

We serviced a

KITCHENAID OVEN

Model KODE900HSS00

Near Ashburn, VA 20147

Ken M.

Job Details: 02/01/2023

Customer complaint is that the unit is giving error codes. Checked for stored error codes and found F6E9(Lost Communication - Lower Oven). Found no loose connections. Ordering oven controls and console.; ordrng 2 W11294388 (cntrl-elec)s and 1 W11399172 (console) and 1 look (look)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Spring Grove, PA 17362

Andrew S.

Job Details: 02/01/2023

Per previous tech I was able to removed and replce the FC door. I then verified that the door has sealed. Unit is functioning as intended. Job complete

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPA01

Near Williamsburg, VA 23185

Lucas R.

Job Details: 02/01/2023

"arrived no answer at door, called cx rescheduled for fri. request am appt.; schdld next appmnt for 2/3 FRI am"

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Ranson, WV 25438

Ricky E.

Job Details: 02/01/2023

"2-1 unit gave a stuck key error. replaced the fascia assy, unit5 ks ok..."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Chambersburg, PA 17202

Andrew S.

Job Details: 02/01/2023

Cx complaint is that the unit is not filling with water. Upon arrival I found that the unit had an F8E1. I then ran the diag test and found that the unit is getting enough water flow. I found that the valve is also leaking when the unit is not running. I am ordering the valve and control. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11556725 (COntrol) and 1 W11396714 (Valve Housing)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Virginia Beach, VA 23453

Branden R.

Job Details: 02/01/2023

"came out to replace parts on unit disasembled and replaced parts as needed , tested and unit is running as designed ."

We serviced a

MAYTAG DRYER

Model MED7230HC2

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 02/01/2023

Customers complaint is when the customer goes to use the unit sometimes they cannot turn it on. They have to unplug it and plug it back in to get it to work again. When I was there it ran fine witrh no issues. Ordering the main control.; ordrng 1 W11618917 (control)

We serviced a

WHIRLPOOL DRYER

Model WGD8127LW1

Near Franklin, VA 23851

Zachery R.

Job Details: 02/01/2023

"replaced all parts, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW01

Near Leesburg, VA 20176

Ken M.

Job Details: 02/01/2023

Customer complaint is that the unit hammers when dispensing water. Customer stated that the issue started after filter replacement. Confirmed the filter is fully seated and is not an off brand filter. Filter ejected and the issue stopped. Unit needs a new filter head.; ordrng 1 W11162041 (housing)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Norfolk, VA 23505

Austin D.

Job Details: 02/01/2023

cx complaint the unit is not spinning and making alot of abnormal noises. checked the unit and found the pulley full of belt markings. also found that the drain hose was smacking the wall. added a ziptie to water hose to prevent it from bouncing around. replaced the belt and pulley. calibrated/tested. unit is running as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Franklin, VA 23851

Zachery R.

Job Details: 02/01/2023

"upon arrival no answer at door, called office, was advised to wait until 12:05 PM, waited my 10, left ty card on door"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Virginia Beach, VA 23454

Branden R.

Job Details: 02/01/2023

"cx complaint the thing that spins and sprays the water detached during the cycle checked unit and found no errors stored to unit , found spray arm unseated allowing it to lean onto heating element and melt when its not spinning , replaced with new one and tested new spray arm spins as designed without hitting anything or resting on element . tested all major componets tested good and unit is running as designed ."

We serviced a

JENN-AIR DISHWASHER

Model JDTSS244GP0

Near Tappahannock, VA 22560

Thomas B.

Job Details: 02/01/2023

Cx complaint unit is not working properly inspected unit found drain pump is coming on however not turning ordering drain pump assy; ordrng 1 WPW10531320 (drain pump)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Franklin, VA 23851

Zachery R.

Job Details: 02/01/2023

"replaced acu, calibrated and tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHW04

Near Sandston, VA 23150

Chris B.

Job Details: 02/01/2023

cx comp unit will not cool insp unit found sealed system issue found comp at .7ohms also found evap with very poor frost pattern ordering evap and compressor; ordrng 1 W11557671 (compressor) and 1 W11504415 (lock ring) and 1 W11504431 (lock ring) and 1 W11506619 (coupler) and 1 W11109499 (dryer) and 1 W11504433 (coupler) and 1 W11504447 (coupler) and 1 W11566897 (evap) and 1 W11504448 (coupler) and 1 W11506620 (coupler)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Midlothian, VA 23114

Joseph D.

Job Details: 12/21/2022

"replaced failed ui, unit now working properly. speaker working. cx mentioned a vibration noise that was not replcable. applied gum tape to drip tray. to alleviate normal vibration"

We serviced a

WHIRLPOOL FREEZER

Model KRFC704FPS05

Near Falls Church, VA 22043

Christian C.

Job Details: 12/21/2022

Cx complaint unit is leaking. Inspected unit found ice in ice bin had melted since last visit. Cx said leak only happened once. No more leaks.; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QTS00

Near Potomac, MD 20854

Roberto I.

Job Details: 12/21/2022

"Cx complaint water dispenser randomly not working and UI not responding. The dispenser worked now, but the cx had a video showing the dispenser not working and the UI beeping. Seems to be an issue with the dispenser control board. Ordering dispenser contrl board WP2318054. Collected $298.51 with check # 192. Balance due $125; ordrng 1 WP2318054 (control board)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Mechanicsville, VA 23111

Jonathon C.

Job Details: 12/21/2022

"cx complaint, unit not heating, tested unit, verified complaint. found tco bad due to clogged vent. cx already had vent cleaned. replaced TCO, tested unit, unit working as designed job is complete."

We serviced a

WHIRLPOOL COOKTOP

Model WCG77US0HS00

Near Glen Allen, VA 23059

Jonathon C.

Job Details: 12/21/2022

"cx complaint, center burner too high. found incorecct orfice. corrected, tested, unit working as designed. job is complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Fredericksburg, VA 22401

Thomas B.

Job Details: 12/21/2022

Cx complaint unit is not working properly inspected unit found drain pump not functional ordering pump and control; ordrng 1 W11399437 (Drain pump) and 1 W11513246 (Control)

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Richmond, VA 23235

Joseph D.

Job Details: 12/21/2022

"found unit withe ecoboost enabled, instructed cx on its function. advised to use normal cycle for more heat. also found vent blocked and no vent cover on outside of house. the vent cover is cracked and missing. advised customer to have vent checked by licensed hvac company or specialized service. unit now working prperly"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT780SAEM1

Near Bridgeville, DE 19933

Michael E.

Job Details: 12/21/2022

"CX complaint: not washing. Tested and verified complaint. F5E1 error code for door latch fault. Would not activate wash pump in cycle or in diagnostic. When first happened, CX was able to get working by resetting the breaker. On return visit, replace control first abnd then test. Ordering control, pump and motor assembly and door latch. Cannot reschedule due to AIG and NW part; ordrng 1 WPW10653840 (door latch) and 1 W10854221 (cntrl-elec)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ07

Near Powhatan, VA 23139

Jerod R.

Job Details: 12/21/2022

replaced ordered parts and tested unit is now fully functional

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Reading, PA 19610

Cody H.

Job Details: 12/21/2022

CX complains the door latch has failed and unit will not operate. Confirmed Latch has failed and will need replaced to function. Ordering latch and striker for return visit; ordrng 1 W11545309 (Striker latch) and 1 W11412299 (door latch)

We serviced a

WHIRLPOOL WASHER

Model WTW4950XW2

Near Millersville, PA 17551

Justin L.

Job Details: 12/21/2022

"Cx complaint unit leaving clothes wet. Was able to enter diag and found F7E1 F7E6. Ran diagnostic cycle and it filled agitated and drained no issues but when it went to spin it just buzzed. Attempted to spin by hand and found it seized. Was able to break free and found failed gearcase. Was able to get apart but will need gearcase, belt, splutch, and hub. Once parts are in office will need to set return with a 2 call count; ordrng 1 W11132267 (gearcase) and 1 W10721967 (splutch) and 1 WPW10006384 (belt) and 1 W10324651 (hub)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADW1

Near New Windsor, MD 21776

Justin S.

Job Details: 12/21/2022

replaced the drain pump and hose and tested. the unit is now filling and draining good. the unit is not leaking. the unit is now good

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Lancaster, PA 17601

Justin L.

Job Details: 12/21/2022

As per previous visit was able to access unit and replace parts. Calibrated and tested unit now operates as designed no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV08

Near Fredericksburg, VA 22407

Thomas B.

Job Details: 12/21/2022

Excessive refrigerator door damage informed RTM could take 4 to 8 weeks for door ordering door refrigerator; ordrng 1 LW10912381 (dor-fip)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ7

Near Richmond, VA 23223

Chris B.

Job Details: 12/21/2022

"cx comp door will not stay shut in sp unit conf cx comp found lower interlock not engaging door replaced lower inter lock tested unit found under light stays on unit will need control and bulb to work as desighned mw does heat and work now did use W11551761 lower interlock from vs; ordrng 1 W11551761 (interlock) and 1 W11552018 (control) and 1 8206232A (lamp 40 watt), used 1 W11551761 (interlock) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0JZ0

Near Hampton, VA 23669

Carl A.

Job Details: 12/21/2022

replaced all parts tested unit works as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KBBR306ESS01

Near Norfolk, VA 23509

Zachery R.

Job Details: 12/21/2022

"replaced both parts, secure evap cover and installed clip to hold cover in place, advised cx to monitor unit. secure ui in bin."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Hampton, VA 23669

Carl A.

Job Details: 12/21/2022

"cx complaint of unit walking the floor,checked unit to fidn the following error codes F5E2,ran unit through tested mode found no problem,found one of the shock apsobers not connected to tub reconnected shock tested unit both empty and with a load in it works as designed"

We serviced a

WHIRLPOOL FREEZER

Model WRX988SIBM03

Near Mechanicsville, MD 20659

Robert A.

Job Details: 12/21/2022

Cx canceled the appt at the door. I did not diagnose the unit.

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