We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near Broadlands, VA 20148
Ezra M.
Job Details: 12/02/2022
"Lo Flo error, unit storing f8e1 error. found both valves getting voltage and have water coming to them, unit will need both the hot and cold valves. unable to shut water supply valves off at wall. advised cust to have checked by plumber before repair.; ordrng 1 W11316255 (valve)"
We serviced a
WHIRLPOOL OVEN
Model WEE750H0HZ1
Near Monkton, MD 21111
Brian R.
Job Details: 12/02/2022
came out and replaced element and tested unit. unit now checks. job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Nellysford, VA 22958
Danny R.
Job Details: 12/02/2022
unit will need sump assy and soap dispencer cx will replace unit
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Milford, DE 19963
Frederick R.
Job Details: 12/02/2022
"CX complaint is WM spins only. Inspected/tested and found unit has a faulty actuator. U;on further inspection found gearcase oil sprayed all over components under outer tub. Orderdering. Gearcase, actuator, motor, capacitor, splutch belt. This will be a 2ct gearcase job; ordrng 1 W11454734 (gearcase) and 1 W11497303 (motor) and 1 W11239857 (belt) and 1 W11239857 (belt) and 1 W11428524 (capacitor) and 1 WPW10427633 (pulley shield) and 1 W10721967 (splutch) and 1 look (look)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Vienna, VA 22181
Jason A.
Job Details: 12/02/2022
"CX complaint FRIDGE not made ice. Test 47 icemaker harnvest. Test 44 can hear valve but no water to icemaker. Found black line has a cut. Water drips to evaporate pan. See Sdpics. Repaired leak with coupler & test 44 water fills to icemaker > JJ; ordrng 1 WP2300868 (Coupler, JJ/ VS) and 1 look (look)"
We serviced a
WHIRLPOOL DISHWASHER
Model wdt730pahzo
Near Pasadena, MD 21122
Andrew H.
Job Details: 12/02/2022
"Cx complaint dishwasher handle is loose. Removed handlle, checked studs. Reinstalled handle and tightened grub screws. Unit is now working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22ECWH00
Near Chevy Chase, MD 20815
Samuel R.
Job Details: 12/02/2022
cx complaint unit doesw not dispense water.inspected unit and could confirm cx complaint.unit will also need door gaskets as they are moldy and torn.cx advised they wiull need to find water shut off as husband is not home.will do full repair on return visit.advised cx will need water shut off.cx owes labor W10443315 3 tribles W10830287 1 tribles; ordrng 2 W10830287 (gasket)s and 1 W10443315 (freezer door gasket)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Brogue, PA 17309
Drew B.
Job Details: 12/02/2022
replaced all parts and no issues checks good
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Springfield, VA 22151
Lloyd B.
Job Details: 12/02/2022
Cx complained the unit did not fill with enough water. Explained to the cx how to use the unit. There are no error codes. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Elkridge, MD 21075
Robert L.
Job Details: 12/02/2022
"upon arrival unit shepard pratt hospital, unit extremely far form loading dock, spoke with cx they were willing to reschedule, NO RL; ordrng 1 look (look)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Laurel, MD 20723
Robert L.
Job Details: 12/02/2022
"installed RC and FC evap fan assys and main control, tested all ops ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Urbana, MD 21704
Ricardo S.
Job Details: 12/02/2022
i got here and the customer opens the door and informed me that she never call for any service
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Newark, DE 19713
Alexander W.
Job Details: 12/02/2022
Installed lid latch per previous diag and tested unit unit is now operating as designed job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Pasadena, MD 21122
Alexander D.
Job Details: 12/02/2022
"cx complaint unit making grinding/rattling noise, water splashes on the lid and sometimes clothes dont seem like they got wet and some of the clothes are warm but not all of them. inspected unit and verified complaint. advised cx that splashing on the lid is normal because the water coming out of the faucet hits the basket close to the top. hoses arent reversed and have good water pressure coming all valves, noticed loud whistling noise from valve when hot was filling. cx played me video of sound and it sounds like slider or gearcase. tried replacing slider but there is alot of play in gearcase. leveled unit, ran calibration and autotest, can still hear noise. ordering gearcase, slider, clutch, control and valve. call cx to schedule return once we have eta on parts.; ordrng 1 W11449841 (gearcase) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11510463 (control) and 1 W11220230 (valve) and 1 LOOK (LOOK)"
We serviced a
JENN-AIR RANGE
Model JDRP648HL01
Near Moseley, VA 23120
Jerod R.
Job Details: 12/02/2022
"replaced all parts but the module, new module had connector half off it, also found small rear burner has cracked electrode ordered; ordrng 1 W11234290 (cntrl-elec) and 1 W11238756 (igntr-surf)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Owings Mills, MD 21117
Justin S.
Job Details: 12/02/2022
cx says the unit makes noise 5 minutes into the wash. in component activation the unit is agitating spinning draining and filling good. no error ocdes in memory. ran the calibration and i heard the loud grinding noise. removed the shieldf and found the gearcase has been leaking oil. the unit needs parts; ordrng 1 W11454372 (gearcase) and 1 W10721967 (clutch) and 1 W11481722 (actuator) and 1 W11611297 (belt)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Norfolk, VA 23503
Carl A.
Job Details: 12/02/2022
"cx complaint of unit not working,checked unit to fidn the following error code f7E1,found unit not turning ,checked under side of unit to find cap haning and connector not fully seated reseated connector on cap tested and calibrated unit works as designed"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Delta, PA 17314
Drew B.
Job Details: 12/02/2022
rwplaced element but foudn the sump to be leaking middle of unit when tested will need new wash motor call to reschd; ordrng 1 W11416362 (sump 3@trb)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HV07
Near Goldsboro, PA 17319
Fred G.
Job Details: 12/02/2022
arrived to cx home to find the microwave has been swapped out with a new one. unit checks good.
We serviced a
WHIRLPOOL ICE MAKER
Model WRX735SDHZ
Near Petersburg, VA 23803
Chris B.
Job Details: 12/02/2022
cx denied service stated unit is now making ice
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Bowie, MD 20715
Shawn D.
Job Details: 12/02/2022
cx complaint unit is not gong past filling. inspected unit then checked for errrors and has f2e1 f7e1 f7e6 clered errors then ran servce ccyle and when agitating unit buzzes same with spinn. checked under unit to find a drill the has smashed the capacitor. called office part is in stock there and is only 7 minutes away. went and picked part up installed capacitor and tested and now unit agitated and spins. collected payment. unit is good; ordrng 1 W11158830 (capacitor 118.11)
We serviced a
KITCHENAID OVEN
Model KDRS462VSS00
Near Washington, DC 20017
Emmanuel R.
Job Details: 12/02/2022
Pulled unit out and notice the cords are diffirent. The one on the unit is 4 prong 240 power cord and I recieved the 3 prong. I took pictures of the correct power cord. Please reorder and reschedule.; ordrng 1 PT500L (make sure its 4 prong cord)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Elkridge, MD 21075
Robert L.
Job Details: 12/02/2022
"installed updated heater per TSP and s-17304, ran diagnostics and tested all ops ok"
We serviced a
WHIRLPOOL HOOD
Model KVWB400DSS4
Near Odenton, MD 21113
Mitchell H.
Job Details: 12/02/2022
cx complaint unit is vibrating. took out old blower motor and replaced with new one. old fan blade was missing a chunk out of it causing it to go off balanced. job completed
We serviced a
KITCHENAID RANGE
Model KSIB900ESS2
Near Silver Spring, MD 20902
Israel R.
Job Details: 12/02/2022
Intalled both parts and tested and still did not work. I found the that the control is not detecting the cancel buttons at all. Unit needs new control. Called office and schedule for 12/8/22; ordrng 1 W11100619 (cntrl-elec)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Quantico, VA 22134
Carl R.
Job Details: 12/02/2022
"Cx complaint is, Not Operating or Won't Start - Has Power - Top Load Washer. Found unit unplugged, and looked underneath washer to see if drain pump wires was broken. Drain pump wires are intact. Removed cover to actuator and splutch, both are connected. Fault error code is f1E1 main ACU NEEDED. FOUND that the unit may not be on its own circuit breaker. Asked that the washer to be checked and put on its own circuit breaker. Ordering main ACUW11556725, fasciaW11561182,, controlW11481116; ordrng 1 W11556725 (ACU) and 1 W11561182 (Fascia) and 1 W11481116 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS2
Near Washington, DC 20010
Samuel R.
Job Details: 12/02/2022
will need co and gas meter to check unit.have strong smell of gas in house cx will turn gas off.wil need to reshedule with both meters.cx owes 120 for service call; ordrng 1 cometer (co meter) and 1 gassniffer (gas sniffer)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Urbana, MD 21704
Ricardo S.
Job Details: 12/02/2022
i got here and the customer opens the door and informed me that she never call for any service
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW
Near Prince George, VA 23875
Joseph D.
Job Details: 12/02/2022
unit with failed lid lock; ordrng 1 W11513248 (lid latch)
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Camp Hill, PA 17011
Fred G.
Job Details: 12/02/2022
cx complaint unit is putting off a gas smell when lighting oven. inspected unit and first turned bake on and found gas came on and then unit sparked and lite the bake burner. I also checked the broil and found it called for gas and then it lite. all odors the unit is putting off is normal. unit is working as designed. unit checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrt318fzdm02
Near Delta, PA 17314
Drew B.
Job Details: 12/02/2022
foudn possible issue with evap was able to replace and also replacdirer ported compressor pulled vaccum and filled to the set 3.7r134a and lalow time to cool to note this unit is in a garage!!
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Alexandria, VA 22315
Dustin F.
Job Details: 12/02/2022
"CX complaint: Dryer making noisesInspected unit, confirmed CX complaintInspected unit further, pulled off top and front panels, found heavy lint buildup in blower wheel (cleaned out with vacuum) and found the drum warped. ORdering New Drum Assembly and 2 rollers for return visit.; ordrng 1 W10508188 (Drum) and 2 WPW10314173 (Roller)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KUID308ESS2
Near Richmond, VA 23238
Kyle A.
Job Details: 12/02/2022
Installed hosing and leak checked unit and unit is now as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model GU2700XTSB1
Near Chesapeake, VA 23323
Zachery R.
Job Details: 12/02/2022
"cx complaint unit nonresponsive, checked unit, unit displaying d3, cleared codes, ran auto cycle, then ran normal hi temp cycle, unit working as designed. cx paid $120 service call. advised ticket is open for 30 days."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Newark, DE 19713
Alexander W.
Job Details: 12/02/2022
Cx stated unit is making loud noises during cycle inspected tested and verified cx complaint found drive hub defective tried to remove wash plate wash plate seized would need to be cut out. Gave cx quote for wash plate and drive hub cx denied quote paid service call by check job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS00
Near Arlington, VA 22207
David J.
Job Details: 12/02/2022
"CX complaint water will sporadically work here and there. After last text visit, he had found this unit needed a pressure regulator for the waterline. Arrived to the job and inspected unit and found that this unit has a steel braided line which is not compatible with the pressure regulator. Found that when disconnecting the water filter theres a lot of pressure behind it and reinstalling it. You have to muscle it on because of the pressure. Ordering pecks line to properly secure pressure regulator. That way that this issue is no longer present. Will return when parts come in.; ordrng 1 W10267701RP (Pex line) and 1 Look (Look)"
We serviced a
WHIRLPOOL RANGE
Model KFDD500ESS01
Near Richmond, VA 23237
Jonathon C.
Job Details: 12/02/2022
"cx complaint, knob loose and oven light does not come on everytime you open the door. adjusted knob and found door switch sticking. suggested cleaning door switch. cx paid 120 service call. job is complete."
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ11
Near Ocean View, DE 19970
Michael E.
Job Details: 12/02/2022
"CX complaint: ice stops from fusing together. Tested but was unsuccessful in duplicating the effect. IB at 7 degrees, FC at 1.7 and RC at 40 degrees. This is the same problem this unit has had all along but the problem is intermitant. I think could be the damper failing, or scroll fan failing or possibly control problem. Quoted CX price to replace damper, scroll fan, wheel and control. I recommended CX to contact WP and request a concession since this has been same problem all along. Parts needed would be damper WPW10196393, scroll fan W10309863, wheel WPW10123444K and control W11399844. I advised CX to contact WP and request a concession since this has been the same problem since the beginning. Job is complete pending CX contacting WP"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Fairfax, VA 22030
Jason A.
Job Details: 12/02/2022
CX complaint WASHER not spinning or draining. Load is wet at end of cycle. Founbd F7 E1 error & cannot manually agitate or spin. Replaced actuator & test. Actuator moves but still no agitate or spin. Motor measures 4OHMs & cap 59 uF. Parts are at Whirlpool > JJ; ordrng 1 W11222082 (motor-drve) and 1 W11411581 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model GU2700XTSB1
Near Chesapeake, VA 23323
Zachery R.
Job Details: 12/02/2022
"cx complaint unit nonresponsive, checked unit, unit displaying d3, cleared codes, ran auto cycle, then ran normal hi temp cycle, unit working as designed. cx paid $120 service call. advised ticket is open for 30 days."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Springfield, VA 22150
Dustin F.
Job Details: 12/02/2022
"CX complaint: Unit not workingInspected unit, found F3 E1 code, code not listed in tech sheet. Ran test cycle unit would get to agitate and humm and not agitate. then stop cycle.Tilted unit back, found capacitor failed, leaking thermal paste everywhere. ORdering new capacitor, Belt, and clutch kit. Belt was also slipping, cutting into clutch. I removed Capacitor and asked CX to not plug in or attempt to use Unit till repaired. She has capacitor in a zip lock bag with the mounting screw, so it wont leak all over the floor.; ordrng 1 W11395618 (Capacitor) and 1 W10721967 (CLutch Kit) and 1 W11239857 (Belt)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Chester, VA 23831
Chris B.
Job Details: 12/02/2022
replaced power cord tested unit working as desighned
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Quinton, VA 23141
Jonathon C.
Job Details: 12/02/2022
"cx complaint, not heating. found element OL, quoted cx for job with TCO. cx declined tco, only wanted element. quoted job without TCO at 310.83 cx accepted, replaced parts. tested unit, unit working as designed. job is complete. element blew due to poor airflow from clogged vent. reccomended cx have vent cleaned."
We serviced a
KITCHENAID COOKTOP
Model KECD807XBL00
Near Bel Air, MD 21015
Neil H.
Job Details: 12/02/2022
"AS I WAS REMOVING THE GLASS TOP IT WAS STUCK SLOWLY LIFTING I HEAR A CRACK LOWER CENTER EDGE CRACKS THANI REPLACE THE SWITCH PUT UNIT BACK TOGETHER AND THEN PUTTING KNOBS BACK ON ALL WHERE GOING ON GOOD THAN THE LAST ONE THE BLOWER FAN SWITCH IT FALLS THROUGH THAN THE FAN COMES ON AND WAS RUNNING THAN AFTER ABOUT 30-45 SEC BURNING SMELL LIKE THE BLOWER MOTOR BURNED OUT AND SWITCH IS IN 2 PIECES COOKTOP GLASS,BLOWER MOTOR AND SWITCH NEEDED EVERYTHING THAT COULD HAVE WENT WRONG IN A JOB HAPPENED HERE TODAY 2ND TECH NEEDED ON RETURN CX UNDERSTANDING OF EVERYTHING HE WAS RIGHT THERE AND WITNESSED ALL THE CRAZY THINGS HAPPENING 1 BY 1; ordrng 1 W10296247 (Whirlpool Range Main Cooktop - Black) and 1 WPW10247585 (motor-blwr) and 1 WP4456836 ( Switch, Blower)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Kingsville, MD 21087
Neil H.
Job Details: 12/02/2022
NEED CALL SENT BACK ON MONDAY TO CALL TECH LINE AND THAN I WILL REACH BACK OUT TO CX'S BECAUSE THEY DON'T WANT ANY WORK DONE ON UNIT THEY WANT IT REPLACED BY LOWES; saved tckt
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Herndon, VA 20171
Christian C.
Job Details: 12/02/2022
CX complaint unit does not turn on. Inspected unit console turns on with the chime but no leds are lit. Power cycled unit and reseated connections. Issue still persists. Installed console. Tested unit. No errors. Leds are working and unit is heating. Unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Nellysford, VA 22958
Danny R.
Job Details: 12/02/2022
unit will need sump assy and soap dispencer cx will replace unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Waldorf, MD 20601
Robert A.
Job Details: 12/02/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Gaithersburg, MD 20878
Julian H.
Job Details: 12/02/2022
Cx complaint about unit making a sound from blower wheel found that outer door is hanging from lh side causing door not to open all the way deformed plastic on the bottom open front & found a blower cracked causing to go out of place seal not in position need parts; ordrng 1 W11166841 (outer door) and 1 WPW10612925 (nameplate) and 1 WP697772 (blower wheel) and 1 W11596046 (spill guard seal)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Fulton, MD 20759
Eric W.
Job Details: 12/02/2022
cx complaint was leaking from top load washer afrer a few tried to recreated the complaint and seen it was a service pointer saying the tub ring was the issue so we orderd the partalso while trying to take off the top of the washer we scrached the washer ording new top; ordrng 1 W11094304 (tub ring) and 1 W11423774 (top) and 1 W11178258 (control) and 1 W11449841 (gear case)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Annandale, VA 22003
Lloyd B.
Job Details: 12/02/2022
Cx complained the rf burner would only stay on high. Inspected the unit and found a bad switch. Also there are burn marks on the element. Unit needs switch and element.; ordrng 1 WP3149400 (switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Westminster, MD 21158
Brian R.
Job Details: 12/02/2022
cx complaint is FF light is half out. tested and checked over unit and replaced light. unit now checks. job complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Manchester, MD 21102
Brian R.
Job Details: 12/02/2022
"cx complaint is with units running and said unit just wont wash or wash like it should. found the same code twice of F7E1 tach missing or wrong signal. . tried to run DLMS cycle and nothing. motor hums and vibrates and then unit shuts down and flashes code F7E1. unit will need motoe repled. updated actuator and it came out as well. will order parts needed. as soon as parts are in office will schedule.; ordrng 1 W11395618 (Capacitor) and 1 W11283592 (Motor), used 1 W11481722 (Actuator) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Nellysford, VA 22958
Danny R.
Job Details: 12/02/2022
unit will need sump assy and soap dispencer cx will replace unit
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Martinsburg, WV 25405
Ken M.
Job Details: 12/02/2022
Door received with a water line that will not fit the current barrel connector. Ordering connector.; ordrng 1 WP4373559 (fitting)
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near New Cumberland, PA 17070
Fred G.
Job Details: 12/02/2022
cx complaint preheated oven and went to place in a item and found the bottom of unit was glowing red. inspected unit and found a hole in the bake element cover. removed cover and found bake element shorted to ground and had a thermal event. element no longer has continuity. tested for voltage to element and found 240.5vac. I found then found bake element was getting 240 all the time. unit needs bake element and control. called safety. qouted cx for full repair $517.43. cx declined repair. no more work needed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Stephenson, VA 22656
Ricky E.
Job Details: 12/02/2022
"customer stated that the right door gasket was ripped. verified issue and replaced the gasket, unit cks ok.."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Milton, DE 19968
Frederick R.
Job Details: 12/02/2022
"Upon arrival Unit was working as designed except for the ice maker. FC temp was-2 and RC was 37. Evap fan running properly. Checked voltage from control and got 12.74vdc and same at fan itself. CX claims that carboard on boxes gets soft every now and then. Checked line going into IM and it was not frozen, however the fitting on valve itself was cracked in half. This is the reason water is not getting to IM. Made sure line was seated properlySpoke to Ed at WPTL (SR#7734846698). Went over findings and was tolf all my readings were good. Thinks the soft boxes are from unit being in defrost or CX leaving door open accidentally. Ordering dual valve. Spoke to CE and CX rescheduled for 12/9/22.; ordrng 1 W11482383 (dual valve)"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Herndon, VA 20171
Christian C.
Job Details: 12/02/2022
CX complaint unit does not turn on. Inspected unit console turns on with the chime but no leds are lit. Power cycled unit and reseated connections. Issue still persists. Installed console. Tested unit. No errors. Leds are working and unit is heating. Unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704KPS1
Near York, PA 17404
Bernard M.
Job Details: 12/02/2022
"Cx complaint the unit leaks. When arrived ran unit on normal cycle, after unit filled found water dripping from the tub and it would run down to the seal of sump assembly and continue to drip steadily. Contacted TL to report findings and suggests replacing tub. Ordering tub assembly and to be shipped to cx address. Once part arrives, cx will inspect and contact office to set up return.SR#7735185177; ordrng 1 W11409866 (tub assembly)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Moyock, NC 27958
Branden R.
Job Details: 12/02/2022
"cx complaint leaking - top load washer checked unit and found no error codes stored to unit , tested unit and found vary hit water pressure to unit causing fabric softner to over fill , adjusted water and tested unit is now running as designed with no leaks ."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Martinsburg, WV 25404
Ken M.
Job Details: 12/02/2022
"Received a bulb instead of a socket. Confirmed part # ordered is correct. Reordering socket.; ordrng 1 W10210871 (holder,lamp)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Upper Marlboro, MD 20772
Shawn D.
Job Details: 12/02/2022
replaced dispenser then tested in diag and opens now and no leaks. unit is good
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Staunton, VA 24401
Danny R.
Job Details: 12/02/2022
installed parts checosk
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Richmond, VA 23222
Jonathon C.
Job Details: 12/02/2022
icemaker sent to cx was wrong. i ordered the correct part but the part sent to cx was a different part number. took pictures.; ordrng 1 w11579560 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model JF42NXFXDE02
Near Alexandria, VA 22301
Lloyd B.
Job Details: 12/02/2022
"Cx complained the unit did not cool. Inspected the unit and found frost on the rc evap. Spoke with tech support and we tried to get the rc and fc fans to run in diagnostics but they did not, only the cond fan. Checked for voltage at the connection and there is 12vdc. Checked for continuity on the yellow wire and it was there. Tech support says to replace all evap fans and control at the same time. SR7735189356; ordrng 2 W10683015 (rc fan)s"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Chesterfield, VA 23838
Chris B.
Job Details: 12/02/2022
cx comp unit will not go threw cycles insp unit conf cx comp found f8e1 logged found obstruction in valve replaced valve tested unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Moyock, NC 27958
Branden R.
Job Details: 12/02/2022
"cx complaint leaking - top load washer checked unit and found no error codes stored to unit , tested unit and found vary hit water pressure to unit causing fabric softner to over fill , adjusted water and tested unit is now running as designed with no leaks ."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near Ellicott City, MD 21042
Robert L.
Job Details: 12/02/2022
"cx defrosted 48 hours, still couldnt get door open, steamed for about 30 minutes still wouldnt budge, used pry bar and was able to get open, massive ice caused from clogged evap drain, cleared all ice and creplaced drain tube,, bottom right FC door plug pulled out of liner, was able to get back in but loose, ordering Fc door stainless , cx aware of time frame, to inspect and no haul away; ordrng 1 LW10341279 (dor-fip ss)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Vienna, VA 22182
Jason A.
Job Details: 12/02/2022
B.I. FRIDGE. Replaced all 12 LEDs W11632139 from van stock per TSP #: W11606409 Rev E / / / S84638. Test all leds are working > JJ; ordrng 4 W11632139 (LEDs JJ/ VS)s and 1 look (LOKO)
We serviced a
KITCHENAID RANGE
Model KSEG700ESS2
Near McLean, VA 22101
Jason A.
Job Details: 12/02/2022
CX complaint OVEN doesnt maintain temps. Measure sensor resistance &test mode shows temp is 84F & unit has not been used since last night. Display sections are not working. See SDpics. CX on vacation Jan2 to March5 > JJ; ordrng 1 W11105615 (Display) and 1 LOOK (LOOK) and 1 CXonvacationJan2toMarch5 (CX on vacation Jan2 to March5)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Fulton, MD 20759
Eric W.
Job Details: 12/02/2022
installed parts and tested unit door now cloosing proeprly
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Herndon, VA 20171
Christian C.
Job Details: 12/02/2022
Installed adjuster kit. Tested rack. No issues. Had cx test as well.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Dayton, MD 21036
Eric W.
Job Details: 12/02/2022
"cx complaint is jennair built-in microwave - door does not shut well. it is not a smooth close, and light not cuttin on confrim lights wasnt cutting on went in diag mode and tested the lights and the door switch the MW light didnt cut on at all and the door switch opened and closed inconsentley ordering parts; ordrng 1 WPW10490593 (housng-lmp) and 1 W10886919 (lmp-basles) and 1 W11033422 (interlock) and 1 W11325784 (AM) and 1 W11238401 (transformr)"
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ04
Near Hagerstown, MD 21740
Ken M.
Job Details: 12/02/2022
Door and fitting replaced. Ice maker tested and is running and filling properly. Old door left with customer.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Staunton, VA 24401
Danny R.
Job Details: 12/02/2022
found unit has issues with control and motor control comes on but wont run rotor stator will order mottor and control; ordrng 1 W11583890 (control) and 1 W11354541 (stator) and 1 W11314361 (rotor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near Clayton, DE 19938
Andrew W.
Job Details: 12/02/2022
Arrived to cx address to repair per prior tech's diagnosis. while talking with the cx found that RAC had done work to the unit on the water lines and in doing so compromised the liner of the unit. they filled the holes with putty to try and seal it back up but warm air is still able to enter the unit. the water lines are also kinked in some spots passing through the liner. this is a non servicable area. called WPTL spoke to Adrian. cx contacted RAC for further actions. job complete
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Hagerstown, MD 21742
Ken M.
Job Details: 12/02/2022
"Customer complaint is that the unit shut down in the middle of the cycle, lid is locked. Customer had the unit unplugged. Unit plugged in and the display will breifly flash F5 and then reset. Disconnected power and disconnected the latch from the control. Power restored, but the unit continues to flash the same error. Manually released the door strike from the latch and plugged latch back in. Power restored and the unit powered on normally. Unit put into diagnostics and the unit has error codes F5E1, E2, and E3. Issue is in the latch assembly. Latch replaced and unit tested. Unit is working properly. Old part left with customer."
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LZ1
Near Fredericksburg, VA 22408
Tanner B.
Job Details: 12/02/2022
"CX Concern of the units burner not working well , found the units lf burner flame very high on low , adjusted the units valve and tested unit .. LF burner working well , flame is corrected.. Also noticed the bottom bake burner cover warped and not staying in place .. Unable to secure cover ..; ordrng 1 WP3195097 (COVER) and 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model MWNC565FW
Near Midlothian, VA 23112
Jerod R.
Job Details: 12/02/2022
"tested unit found unit was working as designed at this time , no codes or issues at this time"
We serviced a
WHIRLPOOL HOOD
Model KVWB400DSS4
Near Odenton, MD 21113
Mitchell H.
Job Details: 12/02/2022
cx complaint unit is vibrating. took out old blower motor and replaced with new one. old fan blade was missing a chunk out of it causing it to go off balanced. job completed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Hanover, PA 17331
Bernard M.
Job Details: 12/02/2022
"Cx complaint unit doesn't cool. Entered service mode and ran test 38, accessed the compressor and found it running. Evap fan also running b ut unit wasn't cooling. Accessed evap and found no frost pattern. Unit will need sealed system repair. Also found the left bracket in freezer to be damaged and the middle rack doesn't slide in and out smooth. The freezer door has dents and scratches on it. Cx is inside the 30 days of purchase for cosmetic damage. Door to be shipped to cx address. Once all parts are in contact cx to reschedule.; ordrng 1 W11592010 (compressor) and 1 W11109499 (drier) and 1 W11291123 (evaporator) and 1 W11548259 (condenser) and 1 W11129486 (freezer door) and 1 W11241580 (left bracket) and 1 W10909682 (nameplate)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Stafford, VA 22554
Tanner B.
Job Details: 12/02/2022
"installed new control, tested unit .. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS26C6MFZ00
Near Dover, DE 19901
Andrew W.
Job Details: 12/02/2022
"Cx complaint is unit not making ice. inspected and verified complaint. tested ice maker and ice maker would not respond. replaced ice maker and power cycled unit. tested new ice maker and still did not get a response. Called MR and double checked the wire harness on the door. found the tan wire severed on the fc door harness. Ordering FC door, new ice maker just in case it is defective from the shorted harness, ice maker switch, and jumper wire. cannot reschedule due to OS part and AIG authorization needed. cx informed to inspect the door when it arrives and call office for rescheduled visit.; ordrng 1 W10873791 (icemaker) and 1 W10646076 (wire-jumpr) and 1 W10918003 (switch-rkr) and 1 LW10839374 (dor-fip)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Springfield, VA 22151
Lloyd B.
Job Details: 12/02/2022
Cx complained the unit did not fill with enough water. Explained to the cx how to use the unit. There are no error codes. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW9750WW01
Near Leonardtown, MD 20650
Shane B.
Job Details: 12/02/2022
"cx complaint is the unit displaying SUDS and F21. unit does not drain or complete cycles. checked for codes. found F21 saved several times. ran a drain and spin. pump does run. i inspected drain pump. found trap clogged with baby socks and other debry. once clear i tested the unit and it filled, washed and drained properly. unit is working as designed. cx paid service call."
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Georgetown, DE 19947
Frederick R.
Job Details: 12/02/2022
CX complaint is F0E9 error code. Inspected tested unit and verified complaint. During inspection I foun leveling legs defective and causing WM to wobble uncontrollably. This is under 30 days from DOP and falls under 30 day warranty. Ordering levleing legs for unit. Parts in stock.; ordrng 4 WPW10687506 (leveling leg)s and 1 look (look)
We serviced a
MAYTAG WASHER
Model MVWC555DW0
Near Washington, DC 20002
Emmanuel R.
Job Details: 12/02/2022
"Cs unit isnt agitating and its leaving red stains on the clothes. Confirmed complain. I found the unit would agitate but the splines on the washplate, drive hub and gear case are completely gone. The splines are corroded and shaved almost all the way off. Unit needs a gear case, drivehub and a washplate to restore proper operation. Ordering parts. Advised customer not to use the machine.; ordrng 1 W10528947 (hub) and 1 W10902814 (washplate) and 1 W10752187 (screw) and 1 W11454734 (gearcase)"
We serviced a
WHIRLPOOL WASHER
Model WFW96HEAW0
Near Bethesda, MD 20814
Samuel R.
Job Details: 12/02/2022
replaced parts ordered and tested unit.now working properly
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ04
Near Hagerstown, MD 21740
Ken M.
Job Details: 12/02/2022
Door and fitting replaced. Ice maker tested and is running and filling properly. Old door left with customer.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Virginia Beach, VA 23456
Anthony D.
Job Details: 12/02/2022
cx complaint unit has dent in door causing bad seal around outer glass replaced outer door tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near La Plata, MD 20646
Robert A.
Job Details: 12/02/2022
Cx was not home. She spoke with me through the door bell and asked to reschedule the appt. I put a TY card on her door at her request. I did not install the ordered parts.; saved tckt
We serviced a
WHIRLPOOL HOOD
Model KVWB606DSS3
Near Glen Allen, VA 23059
Kyle A.
Job Details: 12/02/2022
Cx complaint of buttont not working. Did confirm and adjusted warped mount. Unit now operates as designed.; ordrng 1 WPW10716813 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Springfield, VA 22151
Lloyd B.
Job Details: 12/02/2022
"Cx complained of wet clothes. Inspected the unit and found in diagnostics, the unit barely drained. There was a shirt stuck in the drain hole. Removed tub, removed shirt and tested and it now fills, washes and drains. There is a crack in the agitator. Unit needs new agitator; ordrng 1 W10752283 (agitator)"
We serviced a
KITCHENAID RANGE
Model KSIB900ESS1
Near Alexandria, VA 22314
Lloyd B.
Job Details: 12/02/2022
"Cx complained the burner did not work and the burttons at times did not work. Inspected the unit and found with the pot the cx was using, the burner did not recognize a pot on it. With a larger pot, the unit worked. There is a stuck key error. Unit needs new console; ordrng 1 W11034444 (console)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Baltimore, MD 21224
Justin S.
Job Details: 12/02/2022
cx said the unit didnt get cold enough since replacing the compressor. refrigerator temp is at 39f and freezer temp is at 10f. set temps are at 37f and 0f. the unit has been making ice. the low side pressure is -5psi and high side is 60psi.. replaced the evaporator and vacuummed down the system. filled to weight and checked for leaks. the unit is now cooling.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Linden, VA 22642
Daniel J.
Job Details: 12/02/2022
complaint clothing wet at end of cycle ran diag during spin noise metal on metal sound removed agitator found drum seperated from shaft moving freely orering drum 7 showing in stock; ordrng 1 W10554251 (spin basket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrt318fzdm02
Near Delta, PA 17314
Drew B.
Job Details: 12/02/2022
foudn possible issue with evap was able to replace and also replacdirer ported compressor pulled vaccum and filled to the set 3.7r134a and lalow time to cool to note this unit is in a garage!!
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Charles Town, WV 25414
Ricky E.
Job Details: 12/02/2022
"customer stated that the unit wasnt filling. verified issue and fnd loose cold connection at the valve. secured connection, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Windsor, NC 27983
Branden R.
Job Details: 12/02/2022
"cx complaint crack in the bottom of the refrigerator. checked unit and found hairline crack on liner inside fridge . allowing warm air into unit and cause moisture build up , ordering liner epoxy repair kit and whirlpool touch up paint for proper repair to be done .; ordrng 1 8201700 (Liner Epoxy Repair Kit) and 1 72017 (Whirlpool Appliance Touch Up Paint, White)"