We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Richmond, VA 23223
Chris B.
Job Details:
11/06/2023
cx comp unit will not defrost insp unit conf cx comp found evap covered in ice and bimeatl open unit will need bimettal fan aharness to complete repair collected 140 sc cc harness W11224591 cx satted will be calling wp to get parts and labor covered
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Fredericksburg, VA 22405
Tanner B.
Job Details:
11/06/2023
"CX Cconcern the unit not making ice, condensation build up on fc light switch and a loud rattling noise intermittently .. found icemaker w/ power but not cycling.. door seal on fc is sealing , raised unit up to make sure the door seals fully all the time .. i couldnt replicate noise , ordering dampner and having cx see if she can catch it happening and see if she can determine location.. found the rh door seal torn , needs new seal. ordering IM , Dampner and RH Door seal .; ordrng 1 W11556926 (icemaker) and 1 WPW10594330 (dampner) and 1 W10830162 (rh door seal)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Carlisle, PA 17015
Fred G.
Job Details:
11/06/2023
"i was able to access unit and replace the sump assy as per previous tech. tested unit for leaks and found unit now checks good. cx uninstalled unit, cx to fully install unit."
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC1
Near Manassas, VA 20112
Richard B.
Job Details:
11/06/2023
"CX complant. Washer stops mid cycle sometimess. Inspected unit and found long fill , off balance and oversuds error codes. Cleared codes and found console sometimes glitches when selecting things. Ordering console assembly. Found cold valve as well as hot valve struggle when filling. Also ordering both valves. Further work eeed. Advised CX only fill half full with clothes and cut back on soap usage. RB; ordrng 1 W11316255 (valve) and 1 W11316256 (valve) and 1 W11327395 (console)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Richmond, VA 23222
Chris B.
Job Details:
11/06/2023
cx comp unit will not wash clothes insp unit conf cx comp found cold valve bearly flowing water found hot valve good found water flow to cold valve from wall very good unit will need valve assem to complete repair W11210463; ordrng 1 W11210463 (valve)
We serviced a
WHIRLPOOL UNKNOWN
Model JDB9800CWS2
Near York, PA 17402
Bernard M.
Job Details:
11/06/2023
Attempted to replace parts and found the unit wouldn't come out from under counter. The feet are sitting on sub-floor and there isn't enough clearance from the top to under counter. Cx will have licensed carpenter come out to remove flooring so unit can come out for service. Cx will contact office when ujnit is accessable.;
We serviced a
WHIRLPOOL OVEN
Model WOC54ECOHS20
Near Mechanicsville, VA 23116
Thomas B.
Job Details:
11/06/2023
Cx complaint unit is not working properly inspected unit found the console speeds up and resets randomly removed and replaced the console tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Camp Hill, PA 17011
Fred G.
Job Details:
11/06/2023
"i was able to access unit and replace the gearcase, wash plate, hub and cam as per previous tech. I found the unit was banging due to worn out suspension rods I also found belt noise. unit needs rods, and belt to correct issue. once approved please call cx and set up a return visit.; ordrng 1 W11130362 (suspension) and 1 W11239857 (belt)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Midlothian, VA 23113
Joseph D.
Job Details:
11/06/2023
Replace upper adjusters unit now adjusting properly no leaks detected no errors detected you know running design
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near ,
Ezra M.
Job Details:
11/06/2023
"noise during spin. found back panel flexed when screws installed. loosened screws, adjusted back panel, retested. sounds normal"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Mechanicsville, VA 23116
Thomas B.
Job Details:
11/06/2023
Cx complaint unit is not working properly inspected unit Removed and Replaced the hook assembly reassembled tested and inspected for proper use unit now functions normally
We serviced a
AMANA MICROWAVE
Model AMV2307PFS07
Near Hampton, VA 23666
Orbie
Job Details:
11/06/2023
"cx complaint after 3min unit shuts off, and cooling fan doesn't work. verified complaint. ordering all parts needed on return visit. will need a second tech for removal w/o damaging anything. advised cx we would contact her when all parts are in stock.; ordrng 1 W11545871 (transformer) and 1 W11256462 (diode) and 1 WPW10574736 (capactr-mg) and 1 W10269232 (thermostat) and 1 W11551761 (interlock switch) and 1 W11551558 (interlock switch) and 1 W11441128 (fan) and 1 W11391712 (magnetron) and 1 W11224803 (mag therm) and 1 W10138793 (fuse) and 1 w11544456 (control)"
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Richmond, VA 23222
Chris B.
Job Details:
11/06/2023
"cx comp unit lid will not lock insp unit found strike not catching latch replaced strike from vs one recieved in bin was defective tested unit working as desighned; ordrng 1 W11457841 (strike), used 1 W11457841 (strike) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDB03
Near Camp Hill, PA 17011
Fred G.
Job Details:
11/06/2023
i was able to access unit and replace the condensor fan blade as per previous tech. tested unit and found unit now checks good.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Glen Allen, VA 23059
Thomas B.
Job Details:
11/06/2023
Cx complaint unit is not working properly inspected unit found idler squeaking and rollers thumping and squealing ordering parts idler pulley and rollers; ordrng 1 W10837240 (idler pulley) and 2 WPW10314173 (support)s
We serviced a
WHIRLPOOL RANGE
Model WOS51EC0HS20
Near Gettysburg, PA 17325
Andrew S.
Job Details:
11/06/2023
Cx complaint is that the unit is not keeping time and is not keeping the temps up either. Upon arrival I found that the unit will lose the time setting within a day of being set. I also found that the unit is shutting down in the middle of bake cycles. I entered diag and found an F6E4 error code. I am ordering the control and console. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11261167 (Control) and 1 W11600370 (Console)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Ashland, VA 23005
Thomas B.
Job Details:
11/06/2023
"Cx complaint unit is not working properly inspected unit Removed and Replaced the door latch tested and Inspected for proper use unit now functions normally charged 149.94 for parts, shipping, tax, and labor"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Harpers Ferry, WV 25425
Ezra M.
Job Details:
11/06/2023
"not spinning properly, noisy during spin, excessive noise from valves when filling, and can hear gears rubbing in gearcase, belt sliding on pulley. ordering valves, gearcase, splutch, belt and actuator; ordrng 1 W11513255 (inlet valves) and 1 W11449840 (gearcase) and 1 W11481722 (actuator) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Midlothian, VA 23114
Joseph D.
Job Details:
11/06/2023
Replace filter Mount and filter lid unit clicking properly and working as designed no other issues detected
We serviced a
KITCHENAID MICROWAVE
Model KOCE507EBS22
Near Williamsburg, VA 23188
Lucas R.
Job Details:
11/06/2023
"cx compliant there is a chip in oven. checked oven and confirmed the chip, called techline spoke with Bruce, advised to use touch up paint, cx declined repair at this time, contacting ferguson."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Stafford, VA 22554
Tanner B.
Job Details:
11/06/2023
CX Concern the unit leaking water from the bottom left corner of unit once a week. On the bottom of fc door was condensation and a little bit of frost .. small amount of ice on floor of fc.. door not sealing continuiously .. pulled unit and verifed no water behind unit.. Unit needs fc tracks and drain tube kit installed ..; ordrng 1 WPW10397636 (left track) and 1 WPW10397635 (right track)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Fredericksburg, VA 22406
Robert W.
Job Details:
11/06/2023
Replaced both control and lower fan unit is still giving same error called techline techline said to order harness and blower lower; ordrng 1 W11245673 (Main harness) and 1 W11598119 (Blower)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Bumpass, VA 23024
Thomas B.
Job Details:
11/06/2023
Cx complaint unit is not working properly inspected unit found E5 Error code for bad ice maker thermistor quoted 425.29 for repair. Cx paid 139.00 service call; ordrng 1 W11658802 (Ice maker)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Gainesville, VA 20155
Daniel J.
Job Details:
11/06/2023
microwave concerns with htime it takes to heat compared to old unit called tech line tested cup of water at 72 f microwave for a min stirred and checked temp 139f within spect also concerns with holes on right side submitted pics deemed normal and wouldnt affect operation of heating
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Toano, VA 23168
Lucas R.
Job Details:
11/06/2023
"cx compliant the top and the lid are dented.check unit, confirmed dent, new construction, closing disclosure 11/6/23; ordrng 1 W11625518 (lid) and 1 W11513251 (top)"
We serviced a
WHIRLPOOL DISHWASHER
Model wdp540hamz4
Near Camp Hill, PA 17011
Fred G.
Job Details:
11/06/2023
cx complaint unit wont turn on. found no response from UI. I opened terminal block and found loose connection. i shut breaker off and was able to fix connections. tested unit and found unit now checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Williamsburg, VA 23185
Lucas R.
Job Details:
11/06/2023
"cx complaint unit not drianing, checked unit found f9e1, f9e2 codes, extracted water, found incorrect polarity at terminal, reversed wires, replaced control and drain pump due to electricity runnning backwards, tested, also found outlet removed, power cord cut, and wires hanging out of wall with shipping tape wrapped around, advised cx to contact electrician prior to use, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Mechanicsburg, PA 17055
Fred G.
Job Details:
11/06/2023
"cx complaint rack is falling down and unit leaks. inspected unit and found unit needs rack adjusters and a door gasket to correct issue. qouted cx and cx accpeted. replace both door gasket and upper rack adjuster. unit now checks good. cx paid in full; ordrng 1 W10712395 (adjuster kit (FG VS)) and 1 W11177741 (door gasket (FG VS)), used 1 W10712395 (ADJUSTER), and 1 W11177741 (GASKET) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Bel Air, MD 21015
Neil H.
Job Details:
11/06/2023
REPLACED THE I/M ANDE BIN CYCLED I/M UNIT CHECKED GOOD.
We serviced a
MAYTAG WASHER
Model MHWZ600TE01
Near Virginia Beach, VA 23462
Carl A.
Job Details:
11/06/2023
"cx complaint of unit not draining,checked unit to find water still in unit ,found the following error code F9E1,checked drain pump to find with in spec open drain pump to find debries in drain pump,removed debreis from pump tested unit works as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Free Union, VA 22940
Kyle A.
Job Details:
11/06/2023
Cx complaint of unit not draining. Did confirm and found drain connector not completely seated on board. Reseated connector and unit is now as designed.
We serviced a
WHIRLPOOL DRYER
Model LHE7500N1
Near Harrisburg, PA 17112
Cody H.
Job Details:
11/06/2023
"CX complains unit is rotating but is not heating now. Found drive motor to not be sending voltage to heater, as well as heater box and reflector to be warped causing heater to ground out. ordering parts for repair, some of which are NLA.; ordrng 1 685457 (heater box (NLA)) and 1 348618 (heater reflector (NLA)) and 1 280115 (dry rack (NLA)) and 1 348774 (element) and 1 341671 (blower housing (NLA)) and 1 279054 (thermostat) and 1 279827 (motor dryer)"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Midlothian, VA 23114
Joseph D.
Job Details:
11/06/2023
customer complaint unit won't turn on confirm complaint found 15 volts DC to console your console will not run replace console and you need starting properly venting proper fuses check good no other issues detected
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Mount Joy, PA 17552
Sal R.
Job Details:
11/06/2023
"CX complaint is that the unit makes a loud noise during the end of the spin cycel. I entered diag and found no stored error codes. I was able to run 2 auto test , a recalibration, and 2 seperate manuel test on the low & high speed spin cycles. I was unable to recreate any type of sound. I inspected the underside of the unit and removed the sheild. I found no concerns with underside components. IUnit is opperating as designed. I suggested./ advised CX to attempt to captuer the sound on a recording if it comes back."
We serviced a
KITCHENAID COOKTOP
Model KECD866RSS05
Near Parkton, MD 21120
Drew B.
Job Details:
11/06/2023
repalced all 4 switches and tested all work and checks good.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB3
Near Mount Joy, PA 17552
Sal R.
Job Details:
11/06/2023
"CX complaint is that the unit has a partial display and the control is not opperating. I am ordering 1 control (W11594224). Once the part is avalible, please have someone form the office call to set a return date.; ordrng 1 W11594224 (control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ABB2527DEQ
Near Timonium, MD 21093
Dustin F.
Job Details:
11/06/2023
"cx complaint: other company came out and repaired unit, cracked the inside of thier FCInspected unit, confirmed cx complaint. Upon arrival, CX had new grill for me to install. but when i inspected unit, i found the shroud was also damaged. CX didnt want us to order shroud or move forward at this time. charged cx svc fee."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Huntingtown, MD 20639
David J.
Job Details:
11/06/2023
"Customers, complaint, normal button does not work properly after previous visit. I did not find any kind of calls that would defect the consul and spoke with Techline and was told to replace both consul and control arrive today and customer had just ran a full cycle when disassembling the unit I had found water leaked past Vent wax motor and had went up into consul and found moisture in consul right under the normal button. Found vent wax motor outer gasket on the top had a slope, which would not meet properly with outer door skin causing moisture to seep through, and eventually affect the console. Adjusted gasket on vent wax motor and when replacing all items reassembled and made sure door seated properly on gasket. Re-powered unit and tested and unit worked as intended. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH73521CS0
Near Baltimore, MD 21209
Shane M.
Job Details:
11/06/2023
"cx complaint the unit isnt heating. found when testing unit, unit buzzing loudly. unit needs mags,trans,diode. quote for the repairs $696.94 cx paid svc by card. cx will be looking into new unit."
We serviced a
MAYTAG WASHER
Model MVW6230RHW1
Near Lewisberry, PA 17339
Fred G.
Job Details:
11/06/2023
cx complaint units door is locked and unit doesnt turn on. I found 123.4vac to control but no action from ui. I found 1.5ohms from drain pump. i replaced the drain pump. i went to replace control and found wrong control was sent. unit needs control and will bring console back with just in case. scheduled cx for 11/9/23; ordrng 1 W11543994 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Kingsville, MD 21087
Justin S.
Job Details:
11/06/2023
"the unit was unplugged when i arrived. when pierced the unit had positive pressure in it. replaced the compressor and vacuummed the system down. filled to weight and checked for leaks. the unit is now cooling good. the unit is now good; ordrng 1 W11506635 (coupler(js vs)), used 1 W11506635 (COUPLER(js vs)) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Virginia Beach, VA 23454
Branden R.
Job Details:
11/06/2023
came out to replace parts on unit . disassembled and replace all parts needed for repair . tested unit is now running as designed .
We serviced a
IKEA DISHWASHER
Model IUD8555DX4
Near Nottingham, MD 21236
Justin S.
Job Details:
11/06/2023
replaced the console and tested. all buttons are working and the unit went through diagnostics. the unit is now good
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Virginia Beach, VA 23453
Branden R.
Job Details:
11/06/2023
came out and replace all parts on unit as needed . tested and unit is now running as designed .
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Timonium, MD 21093
Dustin F.
Job Details:
11/06/2023
"replaced lower harnass, tested unit. unit now working as intended. no codes present cleared 2 test cycles."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Magnolia, DE 19962
Frederick R.
Job Details:
11/06/2023
"CX complaint is DW has power but doesnt turn on. Inspected/tested and pulled F9E1, F8E4, F10E2 codes. At first all unit would do is drain over and over again. Looked under sink and found water shut off. CX had plumber replacing sink not long ago. After correcting that the unit would drain fill and then fil again over and over but no activation of sump. Pulled unit out and removed drain and found glass shards inside of pump and removed them. Checked connection to sump an it was good and had 120vac. beware when returning imlet valve is dripping. I forgot to fix that. so please address on return. Ordering sump/motor, control and returning with console in case.. Cannot reschedule. Needs Lowes auth; ordrng 1 W11410066 (control) and 1 W11416362 (sump motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Middle River, MD 21220
Justin S.
Job Details:
11/06/2023
cx says the unit is making a noise. tried to make the unit to make the noise by dispensing ice like the cx says. tried the fans in diagnostic and no change. was able to cycle the ice maker and the valve filled then makes the noise confirmed by the cx. the unit needs the valve; ordrng 1 W11548535 (valve) and 1 W11548540 (ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Felton, DE 19943
Frederick R.
Job Details:
11/06/2023
Replaced all parts per prior diagnosis. Power cycled IM and tested and it is now working properly. Job is complete
We serviced a
MAYTAG DRYER
Model MGD5030MW1
Near Essex, MD 21221
Justin S.
Job Details:
11/06/2023
cx says the unit does not work. found the unit is powering on and starting a cycle. went over how to start a cycle with the cx and they are now able to start the cycle. cx instruct
We serviced a
WHIRLPOOL DRYER
Model LEQ9508PW0
Near Huntingtown, MD 20639
David J.
Job Details:
11/06/2023
"Customers complaint he was cleaning out the unit and spinning the basket when he heard a loud bang arrive today and inspected unit and found no tension on drum lifted lid and found belt was OK and found no marks of where. Remove front cover and found idler pulley, had sprung off of frame, found no damage to frame or idler pulleyreinstalled all parts correctly reassembled unit and tested unit. Powers heats in tumbles correctly. No parts needed job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Baltimore, MD 21223
Shane M.
Job Details:
11/06/2023
installed icemaker. unit working properly.
We serviced a
MAYTAG REFRIGERATOR
Model MSB27C2XAM00
Near Frederica, DE 19946
Frederick R.
Job Details:
11/06/2023
CX complaint in no ice. Inspected/tested and found unit has a bad inlet valve and IM will not harvest.. Quoted CX cost of repair at $612.20 and they d4clined. Paid the $1389 SC fee by CC.. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Middletown, PA 17057
Cody H.
Job Details:
11/06/2023
"Was able to access unit and replace parts per previous visit. Unit now working as designed, no further work needed."
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Manchester, MD 21102
Drew B.
Job Details:
11/06/2023
replaced the lid lock tested and now checks good...
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV00
Near Lancaster, PA 17601
Justin L.
Job Details:
11/06/2023
Dispatched out under S-code.. Confusion with it being used in the past reached out to tradecare who looked into it and are honoring the S-Code and shipping the correct part to the customer. Was able to access unit and verify model and serial and verified the issue. Part will ship to cx and they will contact us to set the return.; ordrd 1 W11683243 (service kit)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Harrisburg, PA 17110
Cody H.
Job Details:
11/06/2023
"CX complains unit right front burner doesnt have a low setting, unit is either fully on or fully off. When turning knob for burner there is alot of resistance then no resistance followed by burner being on completely. Unit will need RF infinate switch and RF element replaced for repair. Office to schedule with cx when all parts arrive. CX EMAIL CONFIRMED; ordrng 2 WPW10434452 (front inf switch)s and 1 W11517959 (RF element)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near Potomac, MD 20854
Roberto I.
Job Details:
11/06/2023
"Replaced door and resetted power. Dispensers teated ok, no water leaks, unit good to go"
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDW01
Near Norfolk, VA 23513
Carl A.
Job Details:
11/06/2023
"cx complaint of unit not cooling checked unit to find everything soft in freezer pulled evap cover to find little to no frost pattern,took amp draw of .5 of an amp,called LR and was advise to order up a seal sytem job ordering all parts needed for repairs; ordrng 1 W10836706 (Refrigerator Evaporat) and 1 WPW10507886 (Compressor) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 4387444 (evap repar)"
We serviced a
WHIRLPOOL COOKTOP
Model KFGS366VSS01
Near Potomac, MD 20854
Roberto I.
Job Details:
11/06/2023
"Cx complaint center burner not lighting. Confirmed complaint, no spark to center burner. Removed top, found no wire connecting center igniter to spark module. The wire cannot be ordered by itself, but is part of the orifice holder assy and the part is no longer available. Called tech line, spoke to Nate, he confirmed part 8286935 no longer available, and suggested to et in touch with trade care partner team to see if they can find the part, if not, the unit is 'NON REPAIRABLE'. Called trade care partner team, they said nothing we can do since the unit is outside the manufacteres warranty. Acording to tech line at this point the unit is 'NON REPAIRABLE'; ordrng 1 8286935 (center orifice holder)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near East Petersburg, PA 17520
Justin L.
Job Details:
11/06/2023
Cx complaint unit making noise. Was able to access unit and ran test 3 evap fan and damper passed. Ran 36 icebox fan good. 56 E0 57 harvested and 45 filled. 0F in FC and 37F in RC. Changed defrost from ADS to 8 hr. At time of visit unit checks good no further work needed if noise returns cx will tape it
We serviced a
KITCHENAID FREEZER
Model KRFF302ESS01
Near Crofton, MD 21114
Israel R.
Job Details:
11/06/2023
Customer complaint unit is has frost built up. I found the customer replaced the gasket but is still doing it i found the unit has a bad FC door is warping at the bottom. The unit will need new door. Quoted for new door. Collected 139 and if they call back They owe 592.49.; ordrng 1 12977877SQ (dor-fip ss 441.03)
We serviced a
MAYTAG RANGE
Model MER6600FZ2
Near Germantown, MD 20876
Julian H.
Job Details:
11/06/2023
CX complaint about cooktop on & cooktop hot lights staying on inspected & found a problem with rf switch sending signal to board all the time need part; ordrng 1 WP3149400 (switch rf)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Glen Burnie, MD 21060
Alexander D.
Job Details:
11/06/2023
"cx complaint unit not making ice at all. inspected unit and verified complaint. temps good at this time. icemaker getting 120v. cycled icemaker and found it stalled at 8oclock position and never moved after that. replaced icemaker. tested unit, harvested and filled good. unit is now working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Portsmouth, VA 23703
Justin W.
Job Details:
11/06/2023
replaced ice maker and tested heard valve actuate but no water entering ice maker. ordering valve to complete repair.; ordrng 1 W11548535 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Dundalk, MD 21222
Justin S.
Job Details:
11/06/2023
cx says the unit will on occasion make a noise that will last for over an hour. found the freezer is at 0f and the refrigerator is at 37f when i arrived. no excess frost built up on the back wall. the unit is quiet right now. found a water fall of ice at the fan. removed the ice and the unit is going into defrost in diagnostics. tested the ice maker and the unit is dripping water at the cabinet down when filling. sealed the funnel to the cabinet and the unit is now good. cx to turn the ice maker on tomorrow
We serviced a
MAYTAG RANGE
Model MER7662WS3
Near Frederica, DE 19946
Frederick R.
Job Details:
11/06/2023
CX complaint is range no element. Inspected/tested and found bad infinite switch. Quoted CX cost of repair at $315.28. CX declined and paid $90 SC call by CC
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Bel Air, MD 21015
Neil H.
Job Details:
11/06/2023
CX COMPLAINT UNIT AFTER ARUNNING BACK TO BACK LOADS F9E1 ORDERING NEW PUMP; saved tckt
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Kearneysville, WV 25430
Ezra M.
Job Details:
11/06/2023
"installed all parts, calibrated unit and ran full diag cycle."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Bel Air, MD 21014
Neil H.
Job Details:
11/06/2023
INSTALLED THE MASTIC TAPE ON COMPRESSOR LINE AND REAR COVER ALIGNED RC DOORS AND LEVELED UNIT
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Chester, VA 23836
Chris B.
Job Details:
11/06/2023
replaced control and control thawed evap unit working as desighned
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Chesapeake, VA 23322
Branden R.
Job Details:
11/06/2023
cx complaint unit not drying checked unit found no error codes stored to unit . ordering new control to make sure unit is properly cycling as designed. Advised cx to make sure unit is always filled with rinse aid no rinse aid in unit when i was testing it. ordering new control.; ordrng 1 W11506011 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Virginia Beach, VA 23456
Branden R.
Job Details:
11/06/2023
came out and replace all parts on unit as needed . tested and unit is now running as designed advised cx to allow 24 hours to start seeing ice drop .
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Great Falls, VA 22066
Jason A.
Job Details:
11/06/2023
CX complaint WASHER lid broken. Glass & liner separated. Confirmed complaint. Replaced lid & transferred latch to new lid. Level. test water connections. DLMS calibreate & ran test wash. Unit is advancing > JJ
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Bridgeville, DE 19933
Michael E.
Job Details:
11/06/2023
"CX complaint: unit stopped, no lights, no response. Tested and verified complaint. I manually unlocked door. Control has 123 vac into control but no LED on control. Ordering control. Also ordering console just in case only because i could not verify that it is working due to control not working. Scheduled return visit for 11/14 any time. CX would prefer ME for return visit if possible; ordrng 1 W11550649 (ACU) and 1 W11316623 (console)"
We serviced a
JENNAIR MICROWAVE
Model jmc2430ll00
Near Great Falls, VA 22066
Jason A.
Job Details:
11/06/2023
CX complaint MW door error - doesnt always start heat & cavity lights stay on. Today F6E8 communication error code. Replaced L & R door hinges & arm. Found white & blk 2 pin connector not latched in. Fell off as soon as I shifted panel. Latched connector & tug test & its locked in. Rails are correct instalation. Test MW door operation 20X & lights & door good. MW heats > JJ
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25EWMS10
Near Falls Church, VA 22041
Lloyd B.
Job Details:
11/06/2023
"Cx complained the unit would leak. Installed new ice maker and when it cycled, there were no leak. Job complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Smithfield, VA 23430
Justin W.
Job Details:
11/06/2023
"cx complaint unit not spinning or agitating. checked unit to find f6e3, f1e2, and f7 code. checked to find slider magnet no longer positioned properly. replaced slider and tested unit working as designed. cx pif"
We serviced a
MAYTAG WASHER
Model MDB4949SKZ2
Near York, PA 17403
Bernard M.
Job Details:
11/06/2023
"Cx complaint unit leaks. Entered diag and found error codes FAE4 and FAE5 diverter faults. Cx had unit pulled out from under counter and founf the clamps loose on the hoses going into diverter. After unit fills, water leaks from connection. Ordering sump, once available contact cx to reschedule; ordrng 1 W11680075 (sump & motor)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Newport News, VA 23606
Orbie
Job Details:
11/06/2023
replaced dryer repair kit. unit working as designed
We serviced a
JENNAIR RANGE
Model JDS9860CDB00
Near Sterling, VA 20165
Jason A.
Job Details:
11/06/2023
CX complaint RANGE controls partially working.Replaced console & cooling fans working. Preheat bake / broil / convect. & test all cooktop burners woking > JJ
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Woodstock, MD 21163
Robert L.
Job Details:
11/06/2023
"cx complaint oven door not aligned, confirmed doro out 1/8' to left also found front panel bowed in , also gasket triengles not staying on both lower sides, unit not level leaning left,cx to adjust level, ordering front panel, nameplate and door gasket; ordrng 1 W11600222 (panel stainless) and 1 W10909682 (nameplate) and 1 W11676903 (gasket)"
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Williamsburg, VA 23188
Lucas R.
Job Details:
11/06/2023
"cx complaint unit not drying, making noise, checked unit found warped blower wheel rubbing in cabinet, also found 2 stiff rollers and stiff idler, replaced blower, wheels and idler, tested, unit working as designed.; ordrng 1 WP697772 (blower wheel LRVS) and 1 W10837240 (idler pulley LRVS) and 2 WPW10314173 (support LRVS)s, used 1 WP697772 (WHEEL LRVS), 1 W10837240 (BRACKET LRVS), and 2 WPW10314173 (support LRVS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Spotsylvania Courthouse, VA 22551
Robert W.
Job Details:
11/06/2023
CX Complaint is the light are going out again. Inspected unti and found the FC light is causing lights to go out Specil project. Cover P+L Ordeing LED Kit; ordrng 1 W11683243 (LED KIT)
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Wilmington, DE 19801
Taylor F.
Job Details:
11/06/2023
Replaced belt from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Spotsylvania Courthouse, VA 22553
Robert W.
Job Details:
11/06/2023
Replaced basket and pump unit tested and is working properly.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Bunker Hill, WV 25413
Ezra M.
Job Details:
11/06/2023
replaced cooktop
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS00
Near Freeland, MD 21053
Drew B.
Job Details:
11/06/2023
carrived to install poarts foudn the unit to have completely lost cooling. i found no frost pattern and fans to run and condsenor is free of lint and also cond fan runs.. will need a 3 count ss repair for loat of cooling. temps were 75degrees both section ran test 4 and compressor comes on and fans switchs compartments SS REPAIR nneded. call when aporoved with the cps contract call to reschd.; ordrng 1 SSTECH (SS TECH) and 1 3COUNT (3 COUNT) and 1 W11492867 (EVAP) and 1 W10779331 (comnpressor) and 1 WPW10143759 (drier)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Chesapeake, VA 23321
Justin W.
Job Details:
11/06/2023
replaced spark module and tested unit working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Alexandria, VA 22304
Lloyd B.
Job Details:
11/06/2023
Cx complained the unit leaked. Inspected the unit and found that there is a drip from the middle of the sump underneathe. Unit needs new sump assy. Cx declined service.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Triangle, VA 22172
Tanner B.
Job Details:
11/06/2023
"CX Concern the unit beeping and not stopping/ water on floor from the lower right hand side of unit . found water in float tray, no sign of leak from underneath or at valve/ valve connection .. water.. ordering door / tub seal and the nuts that secure the third rack just incase. couldnt repliacte leak ..; ordrng 1 W11483553 (tub seal) and 2 W11545286 (nut)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDB
Near Baltimore, MD 21218
Dustin F.
Job Details:
11/06/2023
"cx complaint: Drawers getting stuckInspected unit, found packing in back corner was lodged preventing left drawer from comming out. pulled styrophoam packing out and reseated drawers. tested unit, unit working as intended."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Lancaster, PA 17601
Justin L.
Job Details:
11/06/2023
Was able to access unit and replace parts. Tested unit and unit now checks good no further work needed.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Alexandria, VA 22304
Lloyd B.
Job Details:
11/06/2023
"Cx complained the unit would shut down early and click and wouldn't start for a while. Inspected the unit and found no error codes and could not duplicate the problem. Placed a wet towel on the sensor and ran on a sensor dry and the time increased and decreased as the towel dried. Cx says they cleaned the vent prior and they may do 5 loads a day and it sounds as if the unit overheats, the motor, but is currently working as designed. Job complete"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Wilmington, DE 19802
Taylor F.
Job Details:
11/06/2023
Replaced all parts from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Alexandria, VA 22304
Lloyd B.
Job Details:
11/06/2023
"Cx complained of a noise at the start of the cycle. Inspected the unit and could not duplicate the problem. In diagnostics, there is one code for off balance but is unrelated to the sound the cx says they hear. Ran the unit several times with no noise. Cx says they will record if it occrus again"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Fredericksburg, VA 22406
Robert W.
Job Details:
11/06/2023
CX Complaint is the the unit is making noise and frost in FC. Inspected unit and found the air damper is making noise when opening and closing. Also found the track in FC not closing properly fixed track and FC door is closing properly. Ordering Damper; ordrng 1 WPW10479155 (Damper)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS3
Near Millsboro, DE 19966
Michael E.
Job Details:
11/06/2023
Replaced door trim as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Lanham, MD 20706
Leon
Job Details:
11/06/2023
"Customer complaint was the unit was leaking from the right hand side. Confirm the issue seemed that the evaporator and the refrigerator wasn't completely frozen over, but the bottom right hand side of the evaporator in the refrigerator it was completely iced over. And the client was unable to pull out that bottom drawer. Because The Wire was completely frozen inside of the refrigerator removed everything out. The refrigerator defrosty evaporator and cleared out the drain line. Seeing that the evaporator draw tray was Deformed, it was allowing cool air inside of the evaporator ordering new evaporator draw tray.; ordrng 1 W11457241 (Evaporator Drain Pan)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Ashburn, VA 20147
Ricky E.
Job Details:
11/06/2023
"8-1 0-2 0-1 5-2 customer stated that the unit wasnt sping in cycle, but will spin in selected cycle only.. verified issue and fnd an error for faulty water valves and the unit is saying a load was in cleaning. this states a comm fault... need parts... will need a 2nd man due to being stacked; ordrng 1 W11316255 (valve) and 1 W11316256 (valve) and 1 W11319991 (cntrl-elec) and 1 W11322903 (cntrl-elec) and 2 2man (2 man)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fredericksburg, VA 22407
Robert W.
Job Details:
11/06/2023
CX Complaint is the unit lights arent working. Inspected unit and found the pantry ui is out disconnected harness and lights came back on. CX was qutoed and has to talk with partner and will call in if they want to fix it.; ordrng 1 W11170612 (Harness)