We serviced a
KITCHENAID RANGE
Model KSDG950ESS6
Near Gordonsville, VA 22942
Eric F.
Job Details: 02/01/2023
Confirmed cx complaint unit outer door glass shattered. Ordering front panel for door.; ordrng 1 WPW10634271 (glass-door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Seaford, VA 23696
Orbie
Job Details: 02/01/2023
replaced control. tested unit working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Baltimore, MD 21229
Eric W.
Job Details: 02/01/2023
cx componat of unitnot draing all the time and unit making noise inspected unit found pump is bad and unit needed the heater element changed installed new pump and element found noise comming from sump motor because the element leaking; ordrng 1 W11416362 (sump)
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BW0
Near Lancaster, PA 17602
Justin L.
Job Details: 02/01/2023
As per previous visit was able to access unit and replace part. Tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Little River, SC 29566
Jason T.
Job Details: 02/01/2023
"Cx complaint, not washing the dishes properly, error codes : 4-3 wash motor 7-1 disabled heater, verified vac at the wash motor. Installed sump-pump assembly, calibrated and tested unit...working as designed.; ordrng 1 W11025157 (pump&motor JT VS) and 1 LOOK (LOOK), used 1 W11025157 (SUMP-PUMP) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Herndon, VA 20171
Christian C.
Job Details: 02/01/2023
Cx complaint panel underneath unit is not staying on. Pedastel is not part of unit. Advised customer. Unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Chesapeake, VA 23325
Justin W.
Job Details: 02/01/2023
arrived to find screws missing to shield and none on hand. ordering screws for shield.; ordrng 2 WP22001995 (screw)s
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Carlisle, PA 17013
Fred G.
Job Details: 02/01/2023
cx complaint unit keeps running and timer does not advance. inspected unit and found unit does run but timer motor is not advancing. timer motor isnt even working. voltage to motor is good. replaced timer and tested unit. unit now checks good.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Timonium, MD 21093
Eric W.
Job Details: 02/01/2023
cx complant of unit not working inspected unit found the motor making humming noise lifted unit found oil comming out of cap confirmed hole in cap needs new cap on factory back order; ordrng 1 W11395618 (cap)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Martinsburg, WV 25403
Ricky E.
Job Details: 02/01/2023
unit not releveled after last service.. releveled unit unit cks ok..
We serviced a
JENN-AIR OVEN
Model JGS1450FS0
Near Timonium, MD 21093
Eric W.
Job Details: 02/01/2023
cx complant of unit not pre heating properly found tems on display go up very quickley tested temp sensor 1.089 omes tested from control 1.089 and tested to ground reading open called tec line they said to replace the main harness; saved tckt
We serviced a
KITCHENAID RANGE
Model KSDB900ESS1
Near Vienna, VA 22182
Jason A.
Job Details: 02/01/2023
CX complaint OVEN not heating. Replaced BAKE element & preheat oven. Verified BAKE element is heating > JJ
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Norfolk, VA 23518
Austin D.
Job Details: 02/01/2023
"cx complaint the unit is not spinning out the clothes. checked the unit and found that the control is trying to send it into a high spin instantly.unit needs a new control, shock absorbers, and stator. parts on order. will return once the parts come in.; ordrng 1 W11354541 (stator) and 1 W11314361 (rotor) and 1 W11550649 (control) and 1 W11545322 (shock absorbers)"
We serviced a
WHIRLPOOL OVEN
Model WEG750H0HZ0
Near Alexandria, VA 22314
Demonte S.
Job Details: 02/01/2023
Installed the User Interface. Tested the unit. Unit is working as Designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Bunker Hill, WV 25413
Ezra M.
Job Details: 02/01/2023
leaking. found unit is leaking from water inlet valve assembly. ordering valve; ordrng 1 W11434044 (inlet valve assy)
We serviced a
WHIRLPOOL WASHER
Model LSE7804ACE
Near Bethesda, MD 20816
Brian F.
Job Details: 02/01/2023
"Cx states unit set off smoke alarm when dryer was in use. Inspected unit, found wire from washer timer had shorted to frame. Cx will replace unit"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Centreville, VA 20120
Daniel J.
Job Details: 02/01/2023
cooktop customer complaint using the right front burner customer states the center burner and right rear burner ball of flames came out even though they wasnt on removed burner head black stain on top and bottom of center burner head removed cover white residue on burner box below center burner and white and black residue on burner head no fire damage or soot inside of burner box sr7735617086; ordrng 1 W11209432 (center orfice holder) and 1 W10811599 (burner head) and 1 W10833886 (burner caps) and 1 W10594395 (manifold) and 1 WPW10475149 (module)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG02
Near Mechanicsville, VA 23111
Thomas B.
Job Details: 02/01/2023
Cx complaint unit is not working properly inspected unit found unit is in a garage so temperatures outside will effect the unit cx states he had no issues until November when temperatures started falling everything in freezer is frozen solid removed and replaced compressor and dryer filled with nitrogen no leaks detected cleared out and refilled with R600 tested for proper use unit now functions Normally
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Jarrettsville, MD 21084
Neil H.
Job Details: 02/01/2023
CX COMPLAINT LIGHTS OUT AND THE UNIT RUNS NON STOP FOUND THE PANTRY DOOR HARNESS DAMAGED AND THE DOOR CORROSION ON CONNECTIONS 801.84 TOTAL CX HAS CONNECT AT WHIRLPOOL SO $120 PAID AND HE WILL REACHOUT ONCE HE HEARS BACK OR SUBMITTED TO US; ordrng 1 W10815669 (DOR-FIP KIT-SVC) and 1 W11170612 (harns-wire)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Williamsburg, VA 23185
Lucas R.
Job Details: 02/01/2023
"replaced compressor and drier, replaced evap and drip pan, vacuumed, charged, tested, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Grasonville, MD 21638
Dustin F.
Job Details: 02/01/2023
"Upon Arrival, Found issue with warranty for CX. based on Serial and the information provided, the merchant started the warranty in 11/2021 when the cx appliances were ordered. NOT when they were delivered in 6/2022. CX needs to reach out to merchant and whirlpool to get warranty information straightened out before we can service her units. No work was done, no charges were made.; saved tckt"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Washington, DC 20002
David J.
Job Details: 02/01/2023
"CX complaint unit takes too many cycles to dry clothes. Arrive to unit and inspected tested unit and found temperatures to get all the way up to 220°. Checked motion of unit unit is tumbling as well. Asked customer when the last time they had their vents cleaned, CX is renting the home. It is an older style Row home and they are not sure when the last time it was cleaned the unit is working properly and I am under the impression that there is no proper airflow coming out of house could not find dryer vent for home. May be on the roof, customer is going to have a vent cleaning service come out and will get a receipt once job is complete just in case we get called back unit is working as designed job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Wilmington, DE 19801
Taylor F.
Job Details: 02/01/2023
"Cx complaint is control shutting off, unit working intermittenly. Tested inspected and verifed complaint. On arrival found the unit already pulled out, could not locate the MS sticker on the unit. Cannot service unit at this time. See sticky notes.; ordrng 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near College Park, MD 20740
Samuel R.
Job Details: 02/01/2023
replaced ice maker and tested unit.now working.
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near Bethesda, MD 20816
Brian F.
Job Details: 02/01/2023
"Cx states leaking from front left, loud drain pump, tested and confirmed. While swapping tub, saw dents in inner door where hinges are. Installed new tub and drain pump. Ordering inner door.; ordrng 1 W11559689 (inner door)"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Baltimore, MD 21215
Emmanuel R.
Job Details: 02/01/2023
"Replaced the main harness, drivemotor and capacitor, belt, actuator and splutch, tested unit and found unit working as designed. The unit is in a flooded basement with no good electrical outlet or water. Dry test completed. I tried to talk to the customer but they are not responding. Im walking thru the house looking and yelling for them. Couldnt talk to customer. Unit is working as deisgned."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL0
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 02/01/2023
Cx complaint unit is not working properly inspected unit found F7E2 can hear something trying to reset in the pump but doesn't lock in ordering the wash pump assy and will return with control and valve ; ordrng 1 W11460946 (Wash pump)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near Street, MD 21154
Neil H.
Job Details: 02/01/2023
REPLACXED THE I/M THE VALVE AND BIN UNIT CHECKED GOOD.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Norfolk, VA 23518
Austin D.
Job Details: 02/01/2023
"cx complaint the unit is showing an error code f8e4. checked unit and found that there is was no water in the float switch pan. checked for leaks, over suding, damaged wires, wtc. found none. unit has heater that needs to be replaced due to the special project. ordering a new control and float switch and also a heater to resolve the issue. will return once the parts come in.; ordrng 1 W11462459 (control) and 1 W11537778 (heater) and 1 W11545764 (float switch)"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDS
Near Washington, DC 20003
David J.
Job Details: 02/01/2023
Cx complaint unit never came with lower door shelf rail. Arrived today and Cx had part. Found that door needed to be trimmed a little to fit rail properly. Installed rail and made sure it was secure. Unit now working as intended. Job complete
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Saint Charles, MD 20602
Robert A.
Job Details: 02/01/2023
Cx complaint that the unit is not working again. I inspected the unit to confirm the complaint. I found water marks present on the back of the panel from the top and running down the insulation. I found a tear in the seal of the vent housing and rust around the door latch. I called techline to document the issues. They recommended replacing the vent housing and door latch. I'm ordering the parts for the return visit. I installed the UI control to get the unit back working.sr7735636510; ordrng 1 W11416460 (vent housing) and 1 W11412299 (door latch) and 1 W11414079 (UI housing)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Virginia Beach, VA 23452
Carl A.
Job Details: 02/01/2023
"cx complaint of unit making noise ,checked unit to find the pulley on the bottom to find that the the nut on the pulley had backed itself off, reseated pulley wheel,and tighten nut back down tight,tested and calibrated works as designed."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Great Falls, VA 22066
Jason A.
Job Details: 02/01/2023
CX complaint WASHER shakes & doesnt fill properly. Checked water connections good. Tried to level unit but Left REAR foot cracked & cabinet bent. Cannot level. Placed a piece of board under that corner so unit is not tilting so bad. 2tech Cabinet replacement Tub is heavy & have to be transferred to new cabinet. CX will inspect cabinet for damage > JJ; ordrng 1 LOOK-2tech (LOOK-2tech) and 1 W10677265 (cabinet WHITE) and 1 W11614514 (ACU) and 1 WPW10687506 (leveling leg) and 1 WPW10612925 (nameplate) and 1 W11197416 (absorber)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Ashburn, VA 20148
Christian C.
Job Details: 02/01/2023
Cx complaint unit is not working. Inspected unit found F9E1 long drain fault. Ran through diag cycle. Unit filled with water and did nothing else. Tried to run drain and spin nothing happened. Tried quick wash and still nothing. Inspected components underneath unit and found harness to drain pump cut. Explained to cx and they did not want to go through with repair. They will contract whirpool. If cx calls back order W11643701-lower harness.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Harrisburg, PA 17109
Cody H.
Job Details: 02/01/2023
"CX complains unit is trying to drain nonstop when there is no water inside unit. Unit showing f11, f9 errors. While trying to run diagnostic cycle unit stayed in c03 (drain pump) drain pump could be heard working but would not advance pass this step, f03 error then came up and unit shut down diagnostic test. ordering timer and pressure switch for return, office to reach out to CX to schedule return when parts arrive; ordrng 1 W11044866 (pressure switch) and 1 W11371721 (ccu Timer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC700HPS04
Near Ashburn, VA 20148
Christian C.
Job Details: 02/01/2023
Cx complaint unit is not dispensing water and IM not working. Inspected unit tested temps in RC section. On top shelf under milk reading 35 on top drawer reading 36. Cx has not had any problems with food freezing in RC section. When pressing on water dispensing valve is energizing but no water is coming out. Found water reservoir frozen. Installed gaskets seals on styrofoam to prevent air escaping to reservoir. Defrosted reservoir with steamer. Tested water dispenser and water is now dispensing and filled IM. Unit is working as designed.
We serviced a
WHIRLPOOL OVEN
Model MGS8800FZ1
Near Williamsburg, VA 23185
Lucas R.
Job Details: 02/01/2023
"cx complaint no operation, checked unit unable to enter diagnostics, convection fan running constantly, oven light stuck on, found blown capacitor on relay board, unable to verify function of display board, called safety spoke with steve recieved auth # m15tab0wpl1 parts 10+W; ordrng 1 W11122852 (control) and 1 W11050556 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Grasonville, MD 21638
Dustin F.
Job Details: 02/01/2023
"Cx complaint: RC lights dimmedInspected unit, confirmed Complaint. Found back rear LED light on module out and all lights were dimmed. Replaced LED module and tested unit, unit now working as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Columbia, MD 21046
Andrew H.
Job Details: 02/01/2023
Customer complaint is that the unit is not cooling. Inspected unit found unit powered off at user interface. User interface shows cooling off. Opened up freezer found unit at room temperature I noticed the bottom of the freezer had water on the bottom of the cabinet when I moved unit water came out from underneath the door. Onto the floor. I turned unit on at control and waited about 10 minutes and found no operations. Lights are on but no fans are on compressor did not turn on. I checked impress her in condenser fan they were off. I put unit into test for for compressor test. And was at a minimum of 0.8 to0.9 amps. I took unit out of test mode and found that unit would not turn the compressor on and not turn the evaporator fan on. I reset power to the unit and compressor and all fans turned on and compressor was pulling one amp and then began to drop down to 0.9 amps. I let you know cool and check the evaporator evaporator is building full Frost pattern and temperatures were dropping consistently after freezer drop down to 40° I determines there is no issue at this time. The only thing I could think of is either a control issue. This is a business and owner Leslie was not here at the time. Will need to send job back tomorrow to collect payment and advise customer of issue. I also instructed workers at the company to check the temperatures tomorrow and then we can determine the issue.; saved tckt
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Haymarket, VA 20169
Daniel J.
Job Details: 02/01/2023
washer top load wont progress past spin removed lid latch tested through diag washer went to go spin and powered off replaced control ran calibration cycle unit agitated and spun ran diag completed no errors and than started drain and spin cycle
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Elkridge, MD 21075
Robert L.
Job Details: 02/01/2023
"at arrival checked temps 42 RC and 3 FC, cx said one thing spoiled early but seems to be ok, placed data loggers on 2nd shelf from top and left top drawer of FC, will return weds 2/8 for pick up; schdld next appmnt for 2/8 WED !"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Bethesda, MD 20816
Brian F.
Job Details: 02/01/2023
"Cx states unit will not complete wash. Tested and confirmed. Unit would not complete service diagnostic cycle. Installed new control, ran diagnostic cycle, completed cycle without error. Control is CBE."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Washington, DC 20011
Samuel R.
Job Details: 02/01/2023
placed data loggers and set up return visit.; schdld next appmnt for 2/9 THU !
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ08
Near Crozet, VA 22932
Danny R.
Job Details: 02/01/2023
installe dparts checksok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Herndon, VA 20170
Jason A.
Job Details: 02/01/2023
CX complaint DW leaks below front door panel. Checked parts replaced & separated inner door. No leak from dispenser. Adjusted door seal. * * * Ran same cycle NORMAL + Sani Heat dry that CX uses & water leaks from lower left corner. No leaks during test wash or 1Hour Wash * * * CX will use a pan under left corner & run 1Hour Wash until return > JJ; ordrng 1 W10837249 (spray arm lower) and 1 WPW10498900 (spray arm)
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HV00
Near Millsboro, DE 19966
Michael E.
Job Details: 02/01/2023
"CX complaint: during preheat, covect fan started cycling on and off. Tested unit but failed to verify complaint. F6E0 error code twice from 2017 but not after. Unit worked properly and did not do what CX had experienced. I asked CX to get a video recording to show display and get sound recorded. Unit is working properly. Job is complete"
We serviced a
WHIRLPOOL DRYER
Model WED4985EW0
Near Sterling, VA 20164
Jason A.
Job Details: 02/01/2023
CX complaint DRYER noisy. Unit moved to garage for storage.with no 220V outlet. Unable to load test unit. Opened & inspected to drum / rollers / motr / blower. Did not see anyrhing obvious. CX will move unit to an empty unit with 220V on return. Call Justin 443-463-9996 > JJ; ordrng 1 WPW10396039 (motor-drve) and 1 WP691366 (pulley-idr) and 1 W10801999 (wheel blower) and 2 WPW10314173 (roller support)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Annandale, VA 22003
Leon
Job Details: 02/01/2023
cx showed me an extended warranty that wasnt in our system cx didnt want to pay out of pocket cx will call extended warranty and have them call us and then cx will reschedule
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Bel Air, MD 21014
Neil H.
Job Details: 02/01/2023
CX COMPLAINT LEAKING FROM THE BACK OF THE UNIT FOUND THE WATER LINE FROM RESERVOIR CUT BY THE COND. FAN HOUSING; ordrng 1 W11566768 ( RESERVOIR)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Washington, DC 20008
David J.
Job Details: 02/01/2023
"Cx complaint of bad filter. Arrived to unit and inspected found water not dispensing correctly. Very slow water production. Removed filter and water flowed good. Found filter was defective not letting water pass through. Replaced water filter and tested unit. Water not is dispensing properly, unit is now working as intended. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Arlington, VA 22206
Leon
Job Details: 02/01/2023
cx complaint was light switch RC didnt work confirmed complaint see the light switch is broken on the unit ordering new light switch for unit; ordrng 1 W11384469 (light switch)
We serviced a
WHIRLPOOL DISHWASHER
Model JDPSS244LM1
Near Washington, DC 20008
Brian F.
Job Details: 02/01/2023
"Cx states washer will not start. Ran diagnostic cycle, produced F7E2 (Variable Speed Wash Motor Failure) and F9E4 (Tub Light Failure) unit does not have a tub light. Tested wash motor circuit, measured 16.4ohms. Unit needs pump & motor assembly, control, and inlet valve (service manual recommendation). Sump and control are on backorder. Cx contacting Bray & Scarff for new unit, requested to not order parts."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Winchester, VA 22602
Ezra M.
Job Details: 02/01/2023
"replaced drive pulley and belt, when testing, found unit is leaking from failed drain hose. ordering drain hose.; ordrng 1 W11244231 (hose)"
We serviced a
KITCHENAID OVEN
Model KEBS107SSS04
Near Washington, DC 20016
Brian F.
Job Details: 02/01/2023
"Cx states unit no longer heats after running a cleaning cycle, tested and confirmed. Removed unit, found open thermal fuse. Installed new fuse and tested, unit is now heating."
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 02/01/2023
Customers complaint is unit makes alot of noise during agitation. Found motor does not turn smoothly underneath the unit. NTO parts.; ordrng 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W10734521 (spring kit) and 1 W11260238 (rotor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDDB00
Near Washington, DC 20010
David J.
Job Details: 02/01/2023
Cx cancelled came down to door and told me they are buying a new unit.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Clinton, MD 20735
Shane B.
Job Details: 02/01/2023
"cx complaint is the unit leaving clothes soaking wet. checked for codes and found F0E3 overload, F7E3 motor drive over current,F7E9 locked rotor, F7E8 stator over temp. cleared codes. ran agitate and spin. both worked. stator winding are in spec 9.3ohms at the stator. no wear or damge to clutch or rotor. basket spins freely by hand. ran service cycle. F0E3 returned. ordering stator and control board. schedule when parts are available and we have approval.; ordrng 1 W10754158 (motor stator) and 1 W11100602 (control board)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Reston, VA 20194
Jason A.
Job Details: 02/01/2023
CX complaint DRYER long dry times. Test for proper voltage at control & terminal block. Measured tub temperature running timed dry with MAX of 210F & MIN of 180F. Good airflow to vent outside > JJ
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Little River, SC 29566
Jason T.
Job Details: 02/01/2023
"Cx complaint, loud noises during the cycles, found gear case noisy, drive motor slipping during manual test. Installed parts from van stock to complete the repair, calibrated and tested unit...working as designed.; ordrng 1 W11454734 (GEAR CASE JT VS) and 1 W10721967 (drive pulley JT) and 1 W10528947 (drive hub kit JT VS) and 1 W11497303 (DRIVE-MOTOR JT VS) and 1 WPW10006384 (drive belt JT VS) and 1 LOOK (LOOK), used 1 W11454734 (GEAR CASE), 1 W10721967 (CAM-KIT), 1 W10528947 (HUB), 1 W11497303 (DRIVE-MOTOR), and 1 WPW10006384 (DRIVE-BELT) from stock"
We serviced a
JENNAIR OVEN
Model JMW8530DAS
Near Millsboro, DE 19966
Michael E.
Job Details: 02/01/2023
Replaced control as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Stevensville, MD 21666
Dustin F.
Job Details: 02/01/2023
"cx complaint: Unit periodically doesnt work or respond.Inspected unit, confirmed CX complaint. Found Unit has thrown F6E4 code(UI - Appliance manager mismatch) 10+ times in last 2 months. Unit needs new UI and appliance manager. Ordering UI console W11600370 and appliance manager W11261167; ordrng 1 W11600370 (Console Assembly(UI)) and 1 W11261167 (appliance manager) and 1 Look (LOOK)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HS07
Near Virginia Beach, VA 23462
Carl A.
Job Details: 02/01/2023
"scraped lose paint off to be sure its not going to flake off first,prepared surface by lightly sanding and then painting unit advise cx not to use unit for at lease 24 hrs to allow paint to cure"
We serviced a
WHIRLPOOL FREEZER
Model WRT112CZJZ00
Near Washington, DC 20037
Shawn D.
Job Details: 02/01/2023
opened system and had r600 in the system so cut compressor and drier out put new comp in then before using lock rings i tried turning new compressor on to make sure it works and the unit will now not turn on at all again no lights outlet as good power my vacumed pump runs off it. i dont have time to trouble shoot today i have to get my kids off the bus. compressor is just sitting in unit not installed everything else in drain pan. also when i removed drain pan it was stuck to compressor and broke. ordering more parts for return i need it tto be a 3 count job on return; ordrng 1 W11446726 (control) and 1 look (look) and 1 W11559685 (water tray)
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrf560SEHZ02
Near Alexandria, VA 22302
Lloyd B.
Job Details: 02/01/2023
"Cx complained of a slow dispense. Inspected the unit and found with the filter out, the pressure increased to normal. Installed new filter housing and tested and the unit operates as designed. CX NEEDS NEW FILTER NOW. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Bethesda, MD 20814
Roberto I.
Job Details: 02/01/2023
"Cx complaint loud buzzing noise.Tested unit, found compressor running loud for few second , dragging 9A and trippng the over load in a loop. Spoke to AH, he advised to order compressor. Ordering compressor W11370574, drier W11490399, suction tube W11504419 and couplers on the pl. Called office and scheduled return with **SEALED SYSTEM TECH** and **2 COUNTS** for 2/8/23; ordrng 1 W11370574 (compressor) and 1 W11490399 (drier) and 1 W11506623 (coupler) and 1 W11504448 (coupler) and 1 W11504419 (compressor suction tube) and 1 W11504420 (coupler) and 1 sealed system tech and 1 2 counts"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ6
Near Arlington, VA 22204
Lloyd B.
Job Details: 02/01/2023
"Cx complained the unit would not start and there is a blinking light. Inspected the unit and found that the control lock was on. Removed and tested and it now fills, washes and drains. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Seven Corners, VA 22044
Lloyd B.
Job Details: 02/01/2023
"Cx complained the unit did not cool. Inspected the unit and found heavy frost on the evap and cover. In diagnostics, step 1, the bi metal tested closed and the heater came on but, the compressor is running at the same time which means its cooling and defrosting at the same time. Melted all the frost and ice. Unit needs new control; ordrng 1 WPW10503278 (control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Virginia Beach, VA 23464
Branden R.
Job Details: 02/01/2023
"cx complaint cons states door has not resistance comes crashing down checked unit and found no error codes tested door and found right spring unseated from frame , reseated and tested unit is running as designed with no errors cx agreed."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Middletown, PA 17057
Justin L.
Job Details: 02/01/2023
"Cx complaint unit showing F7E1. Was able to access unit and entered diag to find F7E1 stored 3 times. Ran tachometer verification and found it reading. Ran diag cycle and when motor went to agitate found failed capacitor. Replaced with one from van stock and tested unit now operates as designed no further work needed; ordrng 1 W11395618 (capacitor (JL VS)), used 1 W11395618 (capacitor (JL VS)) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Washington, DC 20010
David J.
Job Details: 02/01/2023
Cx complaint door stuck and humming noise. After previous tech visit he had found unit needed a few parts to properly fix. Removed control and drain pump while under unit and replaced with new parts. Removed lid and replaced pressure switch. Removed front of unit and replaced lid latch. Connected unit to supplied water line and power down in the service area. Ran cycle on quick wash for complete cycle. Unit now works and operates correctly. Door unlocks and no humming noise on any step. Unit is now working as intended. Job compete
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Columbia, MD 21044
Robert L.
Job Details: 02/01/2023
"upon arrival cx had unit disassembled , racks , manifold spray arms all apart, could not diagnose, cx to reassemble and call back for service; saved tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Dallastown, PA 17313
Drew B.
Job Details: 02/01/2023
cx complaint that unit is leaking slowly right after the unit been installed and appears the leak was coming from the house line supply to the fill line.. the cx said when unit was installed the unit was messed with from home depot delivery.. they arent owning the issue and claming its a whirlpool issue took pics of the line supply leaking i informed cx they need to contact whirlpool to reach out to home depot bc where this is leaking its not a partoof the unit we service or can tamper with...
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOD51ECOHS02
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 02/01/2023
Cx complaint unit is not working properly inspected unit found time on clock is advancing too quickly states has to reset it monthly off by 5 to 8 mins every time ordering user interface ; ordrng 1 W11297709 (console)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Fawn Grove, PA 17321
Drew B.
Job Details: 02/01/2023
reaplced filter head verififed water psi and dispenced and also filled icemaker test 45 no leaks checkd good
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 02/01/2023
Cx complaint unit is not working properly inspected unit removed and replaced the door gasket and the control went to test board would not responding replaced with old board ordering part; ordrng 1 W11629911 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Middletown, MD 21769
Ricardo S.
Job Details: 02/01/2023
"Replaced parts, unit tested and washer machine works fine"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Chesapeake, VA 23322
Austin D.
Job Details: 02/01/2023
"cx complaint the unit is making a lot of noise. checked the unit and found belt markings on the pulley and belt. therefore, i went ahead and replaced the parts and tessted operation. unit is running as designed.; ordrng 1 W11283592 (motor ar vs), used 1 W11283592 (motoor ar vs) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, VA 23462
Carl A.
Job Details: 02/01/2023
replaced icemaker tested unit works as desinged
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Owings Mills, MD 21117
Brian R.
Job Details: 02/01/2023
cx compaint is unit and things are still wet at the end and even the next day. she uses 1 hour wash all the time and tried to go over that with her but she believes everything should be dry at the end. some numbers stick and had to do code a few times. unit showed code F2E1tested and checked unit. started auto test on unit. will order parts needed and office to schedule.; ordrng 1 W11305296 (Control) and 1 W11192369 (Console)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Frederick, MD 21703
Ricardo S.
Job Details: 02/01/2023
"Cx complains that the unit not drying dishes no more, inspected unit, i ran diangostic test mode.. f7e1 error on memory, heate circuit, all connections cks ok, cx need to ran the hot water at the sink first, heater cks ok, i ran test again ...water level, pressure, and heater circuit wroks fine."
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ1
Near Smyrna, DE 19977
Frederick R.
Job Details: 02/01/2023
CX comnplaint is oven no heat. Inspected/tested and found unit has a bad bake element. CX was told he was under warranty through Nationsl appliance. Not dispatched under warranty. Spoke to Terry at NAW and she was told that this was being covered. Leaving ticked open until this gets resolved; ordrng 1 W10779716 (elmnt-bake) and 1 look (look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Towson, MD 21286
Eric W.
Job Details: 02/01/2023
cx complant door gasket not sealing inspected unit found the top left side of freezer gasket not touching cabnet and the whold bottom of fridge door not sealing heated gasket and now unit is all sealed up cx will watch unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Baltimore, MD 21209
Emmanuel R.
Job Details: 02/01/2023
"Cs unit is leaking water, the doors are not aligned, the fridge section is making a noise, and lower kick plate is sticking out. Confirmed complaint, I adjusted the doors, leveled unit, pin pointed the noise coming from baffle motor and adjusted kick plate. Also customer complaining about the filter reset light keeps coming after they reset it. Confirmed complaint. The Ui must have bad software. Ordering baffle motor and UI. Advised customer of special order part.; ordrng 1 W11236851 (baffle) and 1 W11566894 (Ui)"
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Spotsylvania Courthouse, VA 22553
Tanner B.
Job Details: 02/01/2023
Installed new plate and valve. tested unit. Job complete
We serviced a
MAYTAG DRYER
Model MEDB880BW0
Near Perry Hall, MD 21128
Shane M.
Job Details: 02/01/2023
cx complaint the is maing loud screeching sound. can confirmed. found the sound coming from idler pulley. gave cx a quote for the repairs $284.68 cx paid in full. ordering pulley.; ordrng 1 WPW10547292 (idler pulley)
We serviced a
KITCHENAID ICE MAKER
Model KUID308HPS01
Near Severna Park, MD 21146
Israel R.
Job Details: 02/01/2023
Customer complaint unit is not turning on and the bin is full of water. I pulled unit out and after pulling it the pump turnded on and started draining but very slow the line is kinked and the pump turned off the ice maker to protect over flow. Unit is good and is working as designed. Cx needs plumber to fix kink. Unit is good. Needs to re do the intallation.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Bethesda, MD 20817
Roberto I.
Job Details: 02/01/2023
"Cx complaint unit vibrates and is noisy.Ran test mode, found F7E5 error. Ran a test cycle, found also noisy gearcase. Quoted rtepair $783.24 with $250 labor for gearcase W11393685, slider W10734521and clutch W10754448 replacement. Cx wants to call Maytag. Collected $120. **2 COUNTS** per gearcase replacement; ordrng 1 W11393685 (gearcase) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 2 counts"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Odenton, MD 21113
Israel R.
Job Details: 02/01/2023
Customer complaint unit is leaking from the bottom. I tested the unit and found unit leaking from the evaporator. Unit is not draining from the evaporator. I clead the tube and tested. Unit is now drainig and is back to normal operation.
We serviced a
JENN-AIR RANGE
Model JES1750FS1
Near Bethesda, MD 20817
Roberto I.
Job Details: 02/01/2023
"CX complaint smoke and burning smell.Turned power on, unit didn't turn on. Suspecting issue with power connection or therminal block. Unit not accessible, floor tiles installed on front legs. Spoke to cx on the phone, he will make the unit accesiible in 2 days. Ordering main harness W10655441. Return visit 2/10/23; ordrng 1 W11190470 (main harness (MR check)) and 1 look (look)"
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Columbia, MD 21045
Robert L.
Job Details: 02/01/2023
"(STACKED) cx complaint after few minutes dryer errors, found f9e2, ran daignostics, found drain hose pinched behind washerrerouted drain hose, ran several times no issues if cx calls back pre-id drain pump W11551760.....tested all ops ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Bel Air, MD 21015
Neil H.
Job Details: 02/01/2023
"CX COMPLAINT UNIT NOT COOLING IN RC AND NO FROZEN PRODUCT IN THE FC ISSUES STARTED FEW WEEKS AGO AND NOW NO COOLING NO FROST PATTERN ON EITHER EVAP AND COMPRESSOR MAKING LOUD PITCH IN TEST 4 AND 5 S.S. REPAIR NEEDED ,9 AMP; ordrng 1 W10832994 (compressor) and 1 W11429989 (Whirlpool Refrigerator Solenoid) and 1 876764 (Whirlpool Refrigerator Service Valve) and 1 978029 (Valve, Access (5/8')) and 1 978030 ( Valve, Access (3/4')) and 1 978027 (valve) and 1 W11087200 (Whirlpool Refrigerator Inverter Box) and 1 W11492867 (Whirlpool Refrigerator Evaporator) and 1 WPW10608485 (evaporator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Monrovia, MD 21770
Ricardo S.
Job Details: 02/01/2023
"Replaced control board, i ran diangostic test mode, unit cks and works fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Gordonsville, VA 22942
Eric F.
Job Details: 02/01/2023
"Store is currently processing shipment, unable to move unit from location to wall outlets for testing.; saved tckt"
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Forest Hill, MD 21050
Neil H.
Job Details: 02/01/2023
ADDED GLIDE UNIT CHECKED GOOD.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Louisa, VA 23093
Eric F.
Job Details: 02/01/2023
"Confirmed cx complaint UI non responsive. Power cycled unit, tested unit, unit working as designed.; ordrng 1 look"
We serviced a
KITCHENAID MICROWAVE
Model KEMS308SSS04
Near Fulton, MD 20759
Robert L.
Job Details: 02/01/2023
"installed magnetron first and tested all ops ok, inverter was not needed, processed $152 refund thru office (KB)"
We serviced a
WHIRLPOOL DRYER
Model CEM2795JQ0
Near Hollywood, MD 20636
Robert A.
Job Details: 02/01/2023
"Cx complaint that the unit makes a loud rattling noise while it runs. I inspected the unit and confirmed the complaint. I removed the bottom plate and blower wheel housing. The noise is coming from the rear roller. The pulley and belt are worn out as well. The 4 rollers, pulley and belt need to be replaced. I'm ordering the parts for the return visit. I collected the payment in full by CC.; ordrng 4 W10314171 (roller 10.85)s and 1 W10344193 (pulley 44.44) and 1 W10131172 (belt 32.10)"
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Hyattsville, MD 20783
Samuel R.
Job Details: 02/01/2023
cx complaint unit wont shut off.inspected unit and found misture sensors to be good and clean.further inspection i found pcb board to not be on properly.timer checks out good.unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near California, MD 20619
Robert A.
Job Details: 02/01/2023
Cx complaint that the unit's fc light is not working at all. I inspected the unit and confirmed the complaint. I found the FC light has blown and needs to be replaced. I'm ordering the part for the return visit.; ordrng 1 W11602886 (FC light)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW0
Near Sterling, VA 20164
Jason A.
Job Details: 02/01/2023
CX complaint DRYER no display & wont run. Replace console UI & ACU. Test full display & unit heats & drum spins > JJ