Service History 738 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model wtw5057lw0

Near York, Pennsylvania 17402

Fred G.

Job Details: 02/02/2023

i was able to access unit and replace the capacitor and drive motor as per previous tech. tested unit and found unit now checks good.

We serviced a

JENNAIR REFRIGERATOR

Model JFFCC72EHL03

Near Frederick, Maryland 21704

Bernard M.

Job Details: 02/02/2023

"Cx complaint unit doesn't make ice. Entered into service mode and ran test 59 and the fan came on. Ran test 120 and the icemaker didn't move. Replaced icemaker using pre-id parts, re-ran test 120 and unit with through progressions and displayed PA. Unit checks good"

We serviced a

WHIRLPOOL DRYER

Model WED9600TW1

Near Virginia Beach, Virginia 23451

Branden R.

Job Details: 02/02/2023

"cx complaint squeaking constantly while running squeaking constantly while running while running checked unit and found blower wheel vary lose on motor allowing alot of noise when unit is running also found heavy viberation on all the rollers , unit will need repair kit , blower wheel and motor along with idler pully for proper repair . qouted cx , cx unsure if repair or place at this time advised ticket stays open for 30 days . CX PAID SERVICE OF 120 ."

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS05

Near Alexandria, Virginia 22314

Leon

Job Details: 02/02/2023

"cx complaint was unit freezer door wouldnt open up smooth confirmed complaint see the freezer door wasnt closing all the way cx said someone left the door open before she moved in no ever closed it, open freezer door need alot of ice all over the drawers and the racks took apart the freezer h=used hair drier ro melt all the ice then put everything back together then tested opening and closing the door which closed smoother"

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Fredericksburg, Virginia 22407

Robert W.

Job Details: 02/02/2023

Replace door switch unit is working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Rockville, Maryland 20850

Ricardo S.

Job Details: 02/02/2023

"Replaced parts, i ran diagnostic test mode, triple valve and compressor works fine"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKZ0

Near Gettysburg, Pennsylvania 17325

Drew B.

Job Details: 02/02/2023

cx complaint that unit is not drying i foudn cx is using rinse aid and ran through service test and no issues with filling and washing operations.. the unit appears to be functional instructed to cx on the modern day aspects of how they run and what to expect. after test unit checks....

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LW2

Near Red Lion, Pennsylvania 17356

Drew B.

Job Details: 02/02/2023

cx complaint that unit had smoked and came behind the unit. home depot camee backl and replaced power cord.. pre id 350@ 11:52 and waited reached 350 @ 12:03 waited 10 mins after to allow cycle times at the control and see what temp is idoling @... they were going off their internal guahe which is behind as far as temp recordings. and when waited from 12:03-12:14 checked sesnor.. the unit internal temp per their guage was now at 350 on their guage and waited 12:19 and reading 357 was ablerecalibrate to cx request upp slightly and checks good

We serviced a

WHIRLPOOL RANGE

Model KFEG504KPS3

Near Hampton, Virginia 23666

Lucas R.

Job Details: 02/02/2023

"cx complaint oven not working, light flickering, checked unit found y wire not fully seated to door switch, reseated wire, heated to 350, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Pawleys Island, South Carolina 29585

Jason T.

Job Details: 02/02/2023

"Cx complaint, not allowing the fabric softener to dispense during the cycle, ran factory test, error code F0-E2 oversuds F0-E4 off balance load. Ran quick wash cycle, fabric softener dispensed properly, called tech line and spoke with Adrian to document. Advised cx on proper cycle function operation...unit is working as designed. Dispatch will contact the cx in reference to the repair."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKW0

Near Washington, District of Columbia 20002

Samuel R.

Job Details: 02/02/2023

replaced ui and console.tested unit and worked fine.control was not needed as unit is working good and f6e1 did not come back on..

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Newport News, Virginia 23601

Lucas R.

Job Details: 02/02/2023

"replaced latch, calibrated, tested, unit working as designed."

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HV0

Near White Post, Virginia 22663

Danny R.

Job Details: 02/02/2023

installed parts checksok

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Lancaster, Pennsylvania 17603

Justin L.

Job Details: 02/02/2023

As per previous visit was able to access unit and replace parts. Calibrated and tested unit now checks good no further work needed

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Conestoga, Pennsylvania 17516

Justin L.

Job Details: 02/02/2023

"Cx complaint that the unit would fill then immeadiately drain. Was able to access unit and found F8E1 long fill. Ran diagnostic with no issues. Inspected pressure hose and found that the house had a pinhole at the tub end. Removed hose, cut and replaced. Calibrated and ran quick wash unit is now operating as designed at time of visit no further work needed"

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW2

Near Norfolk, Virginia 23508

Carl A.

Job Details: 02/02/2023

repalced drain pump tested and calibrated unit works as desigend collected labor due

We serviced a

WHIRLPOOL HOOD

Model UXT4130ADS2

Near Lewes, Delaware 19958

Michael E.

Job Details: 02/02/2023

"CX complaint: fan not working. Tested and verified complaint. Light works but fan does not. I replaced the fan motor, tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Chesapeake, Virginia 23322

Austin D.

Job Details: 02/02/2023

came out to resolve the issue with the dishwasher. disassembled the unit as needed. repalced the sump and pump. put the unit back together. tested operation. unit is running as designed. no leaks present.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Silver Spring, Maryland 20904

Dustin F.

Job Details: 02/02/2023

"Replaced Belt, Cam, and Capacitor. Ran 2 test cycles and tested unit. unit now working as intended."

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Fredericksburg, Virginia 22407

Robert W.

Job Details: 02/02/2023

Replaced Console and tested unit is working propely.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Bowie, Maryland 20715

Israel R.

Job Details: 02/02/2023

Customerm complaint unit is not starting a wash and just makes noises. I tested the unit and founed the is not spinning but the motor is spinning not the basket. I pulled unit out and found the motor shield has come undone and took the belt out. I reseated the cover one of the screws was stripped i found a bigger screw and driled the hole bigger and secured the shield iunit and belt tested unit is back to normal operations. Raised unit and advided the customer to not put too heavy loads.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Crofton, Maryland 21114

Israel R.

Job Details: 02/02/2023

Installed new tub ring tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Port Tobacco, Maryland 20677

Robert A.

Job Details: 02/02/2023

Cx complaint that the unit is not dispensing water or making ice. I inspected the unit and confirmed the complaint. I found the water line is kinked in the back of the unit. I straightened and correctly positioned the line and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Delta, Pennsylvania 17314

Drew B.

Job Details: 02/02/2023

replcved hrness drains cgecks good!

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ01

Near Red Lion, Pennsylvania 17356

Fred G.

Job Details: 02/02/2023

cx complaint unit is leaking water in the FC from the top. i found water to unit was off. turned water on and cycled IM. i found IM did harvest and call for water. i did not find any leaks from IM. i pulled unit out and checked behind rear cover and found all parts to be dry and working as designed. i tested the water dispenser and ice dispenser and found them to be working as well. i could not duplicate leak today. i advised cx to monitor unit.

We serviced a

KITCHENAID RANGE

Model KSGG700EBS3

Near Washington, District of Columbia 20002

Samuel R.

Job Details: 02/02/2023

installed bezels and unit is now good

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Ephrata, Pennsylvania 17522

Justin L.

Job Details: 02/02/2023

As per previous tech was able to access unit and replace parts. Calibrated and tested unit now checks good no further work needed

We serviced a

JENNAIR OVEN

Model JMW2427DS00

Near Alexandria, Virginia 22314

Leon

Job Details: 02/02/2023

cx complaint is unit will sometime give the f2e1 error code cx cuts the power for a few hours and it starts to work again comfirmed complaint pulled unit out see that the p5 wire was being crashed between the UI and the wall checked all the pens to make sure everything is firmly conneted cx didnt want to buy the new UI but if it happens againg he will call back

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HW3

Near Millsboro, Delaware 19966

Michael E.

Job Details: 02/02/2023

"Upon finding out that this visit would not be covered, CX cancelled todays appointment upon arrival. No service done today"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Millsboro, Delaware 19966

Michael E.

Job Details: 02/02/2023

CX complaint: banging sound and clothes move to 1 side. Tested and verified complaint. I found the drain line was hitting the back of the unit so i secrued the drian hose. I went over the loading instructions for this unit with the CX. I asked her to try thye loading method described in the use instructions for a couple loads and then to contact us if still having problem. Unit si now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Portsmouth, Virginia 23704

Orbie

Job Details: 02/02/2023

replaced drain pump. advised cx to winterize unit since its sitting out in garage and is almost freezing. tested unit working as designed

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Nanjemoy, Maryland 20662

Robert A.

Job Details: 02/02/2023

"Cx complaint that the unit is not completing cycles and vibrates aggressively. I inspected the unit to confirm the complaint. I found error codes: f9e2 f0e5 f0e3 f2e1. I cleared the codes and ran a service cycle. All components passed, but I did notice excessive shaking during the spin cycle. I checked the tube and found it heavily leaning to the left. I checked the suspension and seen the LF suspension rod out of place. I corrected the suspension rod position and tested the unit for the cx. The unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS05

Near Hanover, Maryland 21076

Andrew H.

Job Details: 02/02/2023

Customer complaint is the units not making ice. I replace the ice maker I ran test 57. I ran test 45 icemaker fill test. I then ran test 36 ice maker fan is now working all functions are working units not working properly

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Chesapeake, Virginia 23322

Zachery R.

Job Details: 02/02/2023

"cx complaint unit times are sporadic and clothes took an hour 45 to dry, checked unit, no faults present, checked moisture sensor, sensor is good. checked airflow, unit has poor airflow, cx has proper vent and vent cover, cx removed lint build on vent, unit now has very good airflow. unit working as designed. cx paid in full, check in money bag."

We serviced a

MAYTAG DRYER

Model MED5630HC0

Near Spotsylvania Courthouse, Virginia 22551

Robert W.

Job Details: 02/02/2023

Replaced rollers and idler unit tested and is working properly.

We serviced a

WHIRLPOOL WASHER

Model wtw4816fw2

Near Culpeper, Virginia 22701

Tanner B.

Job Details: 02/02/2023

"Installed new basket , spanner nut and drive block . Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED9050xw0

Near Lovingston, Virginia 22949

Eric F.

Job Details: 02/02/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Leesburg, Virginia 20176

Ken M.

Job Details: 02/02/2023

"Customer complaint is that the unit is still not drying properly, console stopped working. Console is working again. Inspection of the vent found that the exterior louvers are not moving when the dryer is open. Further inspection found that there is a 2nd louver just inside the house that is not opening and there is water collecting in the vent. Recommended customer have that 2nd damper removed and the vent drained. Unit is working properly. Told customer not to run the unit again until the venting issue is resolved."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near York, Pennsylvania 17403

Fred G.

Job Details: 02/02/2023

cx complaint when dispensing water unit would make a clicking sound. l removed rear cover on unit and found an infestation inside unit. I advised cx the unit and surrounding area needs treated before service can be done.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near East Pennsboro Township, Pennsylvania 17025

Andrew S.

Job Details: 02/02/2023

Cx complaint is that the RC has water dripping into it from the center opening. Upon arrival I found that the FC had ice built up on the bottom LH side of it. I was able to clear the ice and remove the evap cover and found that the drain tube was clogged causing the ice to build up. I was able to clear the ice and drain tube with my steamer. I verified that the unit is draining now. Unit is functioning as intended. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Accokeek, Maryland 20607

Shane B.

Job Details: 02/02/2023

cx complaint is the unit not making ice. i asked cx if the water dispensor is working. she said she never uses it. i tested it and found no flow. asked cx if she had changed fitler recently. she said yes. found filter was not fully seated. once seated water dispnsor had flow. ran a gallon or so through dispsensor. cycled IM. it completed cycle and filled. unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW1

Near Mount Wolf, Pennsylvania 17347

Fred G.

Job Details: 02/02/2023

"cx complaint is leaving wet clothes at the end of cycle. inspected unit and entered diag and found f0e2, f7e5. cleared codes and ran auto test and found unit did finish but when it was in a spin cycle units gear case was super loud. qouted cx for a full gearcase, splutch, actuator and cx declined. charged cx only for service call $120."

We serviced a

WHIRLPOOL DRYER

Model WED7120HW1

Near Gloucester, Virginia 23061

Lucas R.

Job Details: 02/02/2023

"cx complaint unit not operating, checked unit found f2e1 stuck key code, panel shorting out, called for auth, replaced fascia, configured wifi, tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW97HEDBD0

Near Fort Washington, Maryland 20744

Shane B.

Job Details: 02/02/2023

isntalled ordered part and tested unit for cx. unitis workign as desined.

We serviced a

JENNAIR DISHWASHER

Model JDPSS245LX0

Near Arnold, Maryland 21012

Israel R.

Job Details: 02/02/2023

Installed sump control and vent and tested. Unit is back to normal opetations.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Lititz, Pennsylvania 17543

Justin L.

Job Details: 02/02/2023

Cx complaint unit had low ice production. Was able to access unit and found evap fan harness loose causing intermittant fan operation. Secured and tested unit will now operate as designed no further work needed

We serviced a

WHIRLPOOL DRYER

Model WED5500XW0

Near Leesburg, Virginia 20175

Ken M.

Job Details: 02/02/2023

"Customer complaint is that the unit started to squeal over the weekend. Unit tested and found that 3 of the 4 rollers do not spin freely and the idler is the source of the squeaking noise. Unit needs a new idler and grease needs to be applied to the sticking rollers. There is also a lot of lint backed up into the dryer, recommend customer have their vent cleaned. Cleared lint from unit, greased rollers, and replaced the idler. Unit tested and is working properly. Old idler left with customer."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Harrisburg, Pennsylvania 17112

Cody H.

Job Details: 02/02/2023

"Was able to access unit and replace parts per previous visit. Ran unit through diagnostic test cycle, unit now works as designed. No further work needed."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Dagsboro, Delaware 19939

Michael E.

Job Details: 02/02/2023

"Replaced the control as per previous diagnosis. Calibrated, then tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Monrovia, Maryland 21770

Bernard M.

Job Details: 02/02/2023

"Replaced all parts per previous tech, ran test cycle and unit completed test without issues or leaks. Unit checks good"

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Norfolk, Virginia 23503

Carl A.

Job Details: 02/02/2023

"cx coplaint of touch pad beening unresponsive to touch,checked uint to find ui warped and buttons on ui board not working when touched replaced ui board tested unit works as designed"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Glen Rock, Pennsylvania 17327

Drew B.

Job Details: 02/02/2023

repaled parts unit checks good when through the full teat cycle no issue.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Hanover, Pennsylvania 17331

Drew B.

Job Details: 02/02/2023

cx complaint that unit is not going through the cycle they have to come back and run a drain and spin after the cycle is complkete. i found the long fill error code and was able to clean any obstructions in the cold valve screen now has good pressure and flows no issues checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Maidens, Virginia 23102

Thomas B.

Job Details: 02/02/2023

Cx complaint unit is not working properly inspected unit removed and replaced the control and the harness tested and inspected for proper use unit now functions Normally

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Spotsylvania Courthouse, Virginia 22551

Robert W.

Job Details: 02/02/2023

CX Complaint is the washer isnt starting. Inspected unit and was able to get unit into diag and found error F2E2 and F2E1 both relating to Console pulled console and checked connections all good. Replaced fascia and tested unit is now working properly.

We serviced a

JENN-AIR REFRIGERATOR

Model JCD2290HEQ

Near Ruther Glen, Virginia 22546

Robert W.

Job Details: 02/02/2023

"Cx Complaint is the unit isnt cooling, Inspected unit and found unit is running not cooling pulled unit and checked power to compressor and its getting good power pulled start device and tested and its ohming in range, Omh out compressor and found the winding across two pins reading very hight compressor is very hot cant touch, Unit has bad compressor."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Washington, District of Columbia 20002

Samuel R.

Job Details: 02/02/2023

cx complaint unit is not coolimg properly.inspected unit and found evap fan not working.too cover off and found connection loose to evap fan.fan is now working.unit has a good frost patter.advised cx 24hrs for it to come to temp.unit has good airflow.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Stafford, Virginia 22554

Tanner B.

Job Details: 02/02/2023

"loose connection at heater, reseated and tested unit ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near York, Pennsylvania 17406

Cody H.

Job Details: 02/02/2023

"CX complains unit is producing ice but will not stop producing ice. Unit shut off is not working. Unit ice maker shut off arm is disconnected on arrival, was able to reconnect arm to icemaker and ensure proper function. Unit is now working as designed, no further work needed."

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Reston, Virginia 20191

Christian C.

Job Details: 02/02/2023

"Installed gearcase, splutch, and actuator. Ran DLMS calibration. Ran service cycle 3 times no issues. Ran high spin for a few minutes no issues. Unit is working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Mineral, Virginia 23117

Kyle A.

Job Details: 02/02/2023

Cx complaint of unit making a loud rattle. Did confirm and found condenser contacting the bottom of the unit. Adjusted unit and condenser and unit is now quite as designed l.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near White Plains, Maryland 20695

Robert A.

Job Details: 02/02/2023

"Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. I attempted to start a cycle, when I held start and released the button the sensing light continued to blink. I cycled the power and tried again, the unit started the cycle as designed. The unit is working as designed. I called techline to document the issue."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Zion Crossroads, Virginia 22942

Kyle A.

Job Details: 02/02/2023

Installed gearcase and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Chesapeake, Virginia 23322

Austin D.

Job Details: 02/02/2023

cx complaint the unit is making a lot of noise during the cycle. checked the unit and found that the splutch teeth were torn up and slipping on the pulley. replaxed the splutch and tested operation. unit is running as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Virginia Beach, Virginia 23464

Branden R.

Job Details: 02/02/2023

"cx complaint not filling or takes too long to fill - top load washer - pre-id not filling - normal checked unit and found when unit sense it goes to done and shuts down , found cap under unit unseated not allowing unit to sense and start spinning , causing unit to act DOA . reseated capacitor connetion and tested all major componets are running as designed unit is good to go ."

We serviced a

MAYTAG WASHER

Model MVW6230RHW1

Near Harrisburg, Pennsylvania 17112

Cody H.

Job Details: 02/01/2023

Was able to access unit and replace parts per previous visit. Also found new splutch that was installed last visit had failed and needed replaced again. Was able to replace sputch from VS part. Put unit into diagnostic cycle to which it passed. No further work needed.; ordrng 1 w10721967 (Sputch CH VS) and 1 look (look)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Dover, Pennsylvania 17315

Sal R.

Job Details: 02/01/2023

CX complaint is that the unit will not drain . I found that the the pump is burnt out. I am ordering 1 drain pump (W11412291). I have set a return date for 2/3/23; ordrng 1 W11412291 (drain pump 32 @ tribs)

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrf555sdfz08

Near Upper Marlboro, Maryland 20772

Shane B.

Job Details: 02/01/2023

cx complaint is the unit not making ice. unit is set to 43/0. prob shows 36/0. water dispensor has good flow. no ice in the bin. fill tube is not blocked with ice. IM is getting 123vac and making a slight noise but wheel will not advace even with test points jumped. unit will need a new ice maker. quoted cx for repair. they paid for all but labor. will pay 110 on return.; ordrng 1 WPW10300024 (icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Hagerstown, Maryland 21740

Ken M.

Job Details: 02/01/2023

"Customer complaint is that the unit is not dispensing water or making ice. Unit tested and found that there is no water getting past the inlet valve. Unit needs a new valve. Valve replaced. Unit retested and is working properly. Old part left with customer.; ordrng 1 WPW10238100 (valve(KM VS)), used 1 WPW10238100 (valve) from stock"

We serviced a

JENN-AIR HOOD

Model JXD7036YS6

Near Leesburg, Virginia 20176

Ken M.

Job Details: 02/01/2023

Customer complaint is that the unit will not raise or lower without holding down the momentary switch. Unit tested and issue confirmed. Inspection of the new motor assembly found that the arm that is supposed to engage the switches is broken. Ordering arm.; ordrng 1 WPW10681777 (buttn-cntl)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Glen Allen, Virginia 23059

Thomas B.

Job Details: 02/01/2023

Cx complaint unit is not working properly inspected unit found rust right above door vent ordering door panel; ordrng 1 W11416371 (Panel)

We serviced a

WHIRLPOOL FREEZER

Model wrt312czjz00

Near Washington, District of Columbia 20037

Shawn D.

Job Details: 02/01/2023

"replaced evp first then started to do compressor i have the wrong compressor i need the inverter compressor. ordering correct compressor and drier for return 2 count job s.s, tech only on return; ordrng 1 W11370578` (compressor) and 1 W11368891 (inverter) and 1 look (look)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Richmond, Virginia 23220

Chris B.

Job Details: 02/01/2023

"cx comp unit fc led will not work insp unit conf cx comp found fc led out replaced led tested unit working as desighned S191AQ sp W11460554; ordrng 1 W11601311 (led), used 1 W11601311 (led) from stock"

We serviced a

KITCHENAID OVEN

Model KFGG504KPS0

Near Reisterstown, Maryland 21136

Brian R.

Job Details: 02/01/2023

came out and replaced parts. ignitor was for left side and not right. right front still light 2 out of 5 times. will reorder part. also screw fell on back left and will get out when top is tal]ken back off to replace part. office will reschedule for first chance we can.; ordrng 1 W11453940 (Electrode)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Conway, South Carolina 29527

Jason T.

Job Details: 02/01/2023

"Cx complaint, not cooling-freezing properly, tested the sealed system, found compressor running at .03 amps, overheating temp at 165 degrees, system is restricted. Ordering all parts needed to complete the repair, parts and labor covered under 5 year warranty. Charging for the service call : $120.00 Called dispatch to proccess the payment Credit Card REF # 335825043. Advised cx to contact VIA dispatch to schedule a return visit once all parts are received, cx agreed.; ordrng 1 WPW10507886 (compressor (CBE)) and 1 W10836706 (evaporator (CBE)) and 1 WPW10143759 (dryer (CBE)) and 1 WPW10487115 (condenser (CBE)) and 1 NITROGEN (NITROGEN) and 1 LOOK (LOOK)"

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near New Freedom, Pennsylvania 17349

Drew B.

Job Details: 02/01/2023

replaced all parts still finding issues with the unit not spinning i found all other functions work but the unit does agitate but doenst slide down and shift to the spin .. will need a new slider and clutch for return repair. call to reschd when in and approved by lowes.; ordrng 1 W10754448 (clutch 21@trb) and 1 W10734521 (slider)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ03

Near Falls Church, Virginia 22043

Lloyd B.

Job Details: 02/01/2023

"Cx complained of warm temps. Inspected the unit and found that the freezer is 29 degrees and the rc is 40 degrees with the compressor and fans running. Couldn't find any dye around the evap or compressor area. Unit needs sealed system work to find a leak. Nitrogen, compressor, drier and evap. 3 job count; ordrng 1 W10507884 (compressor) and 2 WPW10143759 (drier)s and 1 W11256565 (evap) and 1 nitrogen (nitrogen)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Myrtle Beach, South Carolina 29579

Paul F.

Job Details: 02/01/2023

Customers complaint is cooling issuesand now not dispensing ice now. Installed new control. Need to order an auger motor to fix this new issue.; ordrng 1 W10822606 (auger motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDB09

Near Brentwood, Maryland 20722

Samuel R.

Job Details: 02/01/2023

cx complaint unit is not cooling.inspected unit and found unit not cooling.no frost pattern on evap.checked amp draw and got 0 amps.checked voltage to starter and starter is getting 120v.called into office and talked with mm with my readings and seal system is needed.also advised cx to clean unit.unit willl need evap and compressor W11582592 2 tribles W11504415 28 tribles W11504431 25 tribles W11506619 31 tribles W11506635 53 tribles W11562258 1 tribles W11504419 15 tribles called into office to schedule; ordrng 1 W11582592 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11506635 (coupler) and 1 W11562258 (evap) and 1 W11504419 (coupler) and 1 W11504449 (coupler)

We serviced a

AMANA O.T.R MICROWAVE

Model AMV2307PFS3

Near Myrtle Beach, South Carolina 29579

Jason T.

Job Details: 02/01/2023

"Cx complaint, lower cavity light does not shut off, control relay fault, verified vac voltage at the socket. Ordering control to complete the repair, advised cx part direct ship to the house, Expart from Amana, spoke with Tiffany to document findings, cx will call dispatch to schedule a return visit. CONTROL P/N W11544456.; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW3

Near Boonsboro, Maryland 21713

Ricky E.

Job Details: 02/01/2023

"customer stated that the lid would not unlock... verified issue and fnd units belt faulty, the shifter isnt reading and the pulley is warn... need parts...; ordrng 1 w11611297 (belt) and 1 W10721967 (drive pulley) and 1 w11481722 (shifter)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53520CB2

Near Reisterstown, Maryland 21136

Brian R.

Job Details: 02/01/2023

no answer at call box. called cx and no answer. left a well detailed VM informing we were here and could wait 10 min before having to move on and left number for them to call back and reschedule.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Silver Spring, Maryland 20906

Israel R.

Job Details: 02/01/2023

Customer complaint unit is not making ice only makes like 8 cuves a day. I found the unit ice maker is working and looks like is taking a while to freeze. The freezer is very overload there is barely any space and found a some items blocking the vent. Adviced the customer to rearranged food and tested ice maker and is very noisy. Ordering ice maker.; ordrng 1 W11546935 (Ice Maker)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Owings Mills, Maryland 21117

Brian R.

Job Details: 02/01/2023

came out to replace parts sent. cx was sent a bunch of parts. he went over unit and showed me whats going on and upper rack adjusters are broke and all wheels are broke off and soap door is broke. raplaced adjusters and will order dispenser. will send other parts back for office stock. scheduled cx for 2/17/23 and he said hes home on the weekends as well.; ordrng 1 W10861000 (Detergent Dispenser)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Magnolia, Delaware 19962

Frederick R.

Job Details: 02/01/2023

"CX complaint is recall on part. After speaking to CX she handed me a part and a letter from Samsung which had nothing to do with this unit at all and I explained to CX. While I was there i tested inspected MAYTAG WM and found unit has defective leveling legs and the unit is bouncing all over the place. Unit is under 30 days and this repair falls under cosmetic warranty. Ordering levelling legs, Cannot reschedule due to part availability; ordrng 8 WPW10687506 (leveling leg)s"

We serviced a

MAYTAG DRYER

Model MGD5630HW3

Near Middletown, Delaware 19709

Frederick R.

Job Details: 02/01/2023

"CX complaint is dryer no heat. Inspected / tested and found hi limit thermostat was OL. Ignitor 76.2 ohms, Coils were 1.3,.55 and 1.2 ohms. TCO had continuity. Replaced hi limit thermostat from VS and retested unit and the ignoitor now comes on and heats. Unit is now working properly. Job is complete; ordrng 2 WP3391912 (thermostat (FR VS))s and 1 look (look), used 2 WP3391912 (thermostat (FR VS)) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Silver Spring, Maryland 20906

Israel R.

Job Details: 02/01/2023

"Customer complaint unit is not cooling i foiund the unit is not cooling and compressor is locked up. Ordering comporessor, dryer and couplers. Called office scheduled it for Monday 6 feb 2023.; ordrng 1 W11370574 (Compressor) and 1 W11504419 (Coupler) and 1 W11504420 (Coupler) and 1 W11490399 (Dryer) and 1 W11506623 (coupler) and 1 W11504448 (Coupler) and 1 W11506635 (coupler)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Aldie, Virginia 20105

Christian C.

Job Details: 02/01/2023

"Cx complaint unit is not dispensing water. Can hear valve energizing but no water dispensing. Tested temps in RC section under food on top shelf reading 31 degrees, and 34 top drawer. Temp at reservoir is 32. W10684392 Called techline. Advised to order W10684392 gaskets and seal area where the styrofoam meets the air tower to make sure no air is leaking out of air tower to freeze reservoir.; ordrng 4 W10684392 (gasket)s"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Midlothian, Virginia 23112

John P.

Job Details: 02/01/2023

CX complaint inner door glass cracked confirmed thermal crack in inner door glass ordering glass; ordrng 1 WPW10618107 (Inner glass)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Chevy Chase, Maryland 20815

Brian F.

Job Details: 02/01/2023

"Cx states front panel is dented, unit is making noise. Confirmed dent in front panel, also found damage to upper rack mount. Ran service diagnostics cycle, noise is coming from drain pump. Installed new drain pump, tested, noise is gone.; ordrng 1 look (look) and 1 W11461682 (front panel) and 1 W11579562 (third level rack) and 1 W11545286 (rack nut)"

We serviced a

WHIRLPOOL FREEZER

Model WRF990SLAM02

Near Fredericksburg, Virginia 22407

Tanner B.

Job Details: 02/01/2023

"CX Concwern the unit not keeping ice frozen in bin and items in FC frozen . Found thermisitors, fans etc passing in diag .. compressor running slightly loud .. unit keeping fc at 15-16 degrees F. IM is working , just not keeping unit cold. possible leak or bad compressor .. 3ct ss tech needed ..; ordrng 1 W11492867 (ff evap) and 1 W10276644 (compressor) and 2 wpw10143759 (uv drier)s and 4 W11506635 (coupler)s and 1 nitrogen (nitrogen) and 1 look (look)"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SFZ4

Near Washington, District of Columbia 20004

David J.

Job Details: 02/01/2023

Cx was no show. Could not find Cx on call box. Front desk let me up. Knocked on Cx door few times and no answer. Front desk would not help on calling up to Cx. Please reschedule; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FTGXKQ01

Near Winchester, Virginia 22602

Ezra M.

Job Details: 02/01/2023

"compressor not running, start/run device failed, wire harness will not connect to new start run setup, ordering wire harness and start run device combo, will replace those then see if there is an issue with compressor.; ordrng 1 4389205 (harns-wire) and 1 8201786 (start device,combo)"

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Washington, District of Columbia 20017

Samuel R.

Job Details: 02/01/2023

cx complaint unit turns off.inspected unit and got no error codes.ran service test and unit would not complete test.would power off during spin.checked comnnections and were good.ohmed out acutator and got 2.5ohmsreplaced acutuator and still no change.unit will not calibrated due to turning off at spin and agitate.per techline want mw to replace lower harness and capacitor W11428524 special order W11450611 special order; ordrng 1 W11450611 (lower harness) and 1 W11428524 (capacitor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near North Potomac, Maryland 20878

Roberto I.

Job Details: 02/01/2023

"Replaced, the UI didn't turn on. Resetted power few times but nothing. Confirmed 12.7Vdc supplied to the UI, possible control softwareissue or wiring harnass issue. Reordering all 3 parts to be rteplaced together. Ordering UI W11505225, control W11506012 and harness; ordrng 1 W11505225 (UI) and 1 W11506012 (control board (Rop1y)) and 1 W11627526 (harness)"

We serviced a

KITCHENAID DISHWASHER

Model KUDE40FXSP0

Near Rockville, Maryland 20854

Roberto I.

Job Details: 02/01/2023

Cx complaint smoke and burning smell from door. Found outer door removed by the cx. Confirmed thermal event involving cintrol board and wiring harness. Quoted repair $486.02 with $155 labor for control board WPW10352582 and wiring harness WPW10195290 replacement. Cx declined. Called Whirlpool Safety and documented ; ordrng 1 WPW10352582 (control board) and 1 WPW10195290 (wiring harness)

We serviced a

WHIRLPOOL DRYER

Model WFW9620HW0

Near Reston, Virginia 20191

Jason A.

Job Details: 02/01/2023

"CX complaint RIGHT WASHER no water fill. Found F0E2 oversuds, F8E1 no water F9E1 long drain. Test dual valve has very slow flow. Hot slow. Uses the same supply lines as LEFTWASHER Cleared error codes & ran test wash. Unit fills. Start NORMAL cycle & its advancing. CX will use QUICK wash until vlaves replaced. Charged SC 655520 SC+labor+parts 655512. CX paid in full. CX will unstack dryer > JJ; ordrng 1 W11316255 (valve hot 115.38) and 1 W11316256 (valve dual cold 115.38) and 1 LOOK-JJTORETURN (LOOK - JJTORETURN)"

We serviced a

JENNAIR RANGE

Model JXW8030WS1

Near Arlington, Virginia 22205

Lloyd B.

Job Details: 02/01/2023

"Went to remove the old part and install the new but, the new one is damaged. Reordering fan motor; ordrng 1 WPW10291602 (hood fan)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ01

Near Cartersville, Virginia 23027

Kyle A.

Job Details: 02/01/2023

Cx complaint of unit not cooling. Did confirm and found units inverter is not sending power to units compressor. Cx is going to call wp for coverage.

We serviced a

WHIRLPOOL RANGE

Model KFGC558JSS01

Near Moseley, Virginia 23120

John P.

Job Details: 02/01/2023

Found right door panel scratched also found uI panel scratched also found rear vent assembly scratched along with leveling system not working; ordrng 1 W11516014 (Trim) and 1 W11402036 (UI Panel) and 1 W11400261 (Door panel) and 1 W10115869 (Shaft) and 1 W10115793 (Shaft) and 1 489504 (Eclip) and 1 W10859931 (Leveler) and 1 W11400495 (Kick plate) and 1 2tech (2 tech)

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