We serviced a
JENNAIR DISHWASHER
Model JDPSS246LL1
Near McLean, VA 22102
Christian C.
Job Details: 02/02/2023
Could not find address both in phone gps and on google. Called office to confirm address. They called cx and they no longer need service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Gettysburg, PA 17325
Bernard M.
Job Details: 02/02/2023
"Cx complaint unit isn't cooling. Inspected unit and found frost on the evap cover. Entered service and found evap runs on test only. According to SP#11642483 the correct control is in unit, but the only thing on is the lights. Compressor, condensor and evap fan aren't running. Receving proper voltage from outlet but no continuity at the control. Ordering control, once part is in contact cx to reschedule.; ordrng 1 W11546690 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Fulton, MD 20759
Robert L.
Job Details: 02/02/2023
"installed new LEDs per TSP and s-84638, tested all ops ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Littlestown, PA 17340
Bernard M.
Job Details: 02/02/2023
"Cx complaint unit doesn't make ice. Entered service mode and ra test 120. Icemaker went into and progressions and passed. Ran test 59 and switched to on and found the fan not running. Cx stated when icemaker harvested water went into bin. Ordering icebox fan, found in stock and rescheduled for Monday 2/6. Office will contact cx with time frame; ordrng 1 W11407678 (icebox fan)"
We serviced a
KITCHENAID RANGE
Model KSEG700ESS4
Near Arnold, MD 21012
Israel R.
Job Details: 02/02/2023
Installed new harness and tested unit is back to normal operations.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Newark, DE 19711
Taylor F.
Job Details: 02/02/2023
Both parts were damaged out of the box. The lower trim had a deep scratch through the stainless and the door had a different shade everywhere the plastic wasnt touching the stainless. This does not come off by cleaning it. It is a stain and defect in the stainless. Called parts specalist and trade care to document. We will make sure parts are not damaged before return visit and trade care made a note of the packaging issue on both parts. Whirlpool is ordering both parts. Order #1537470563 for plate cover.If issue persists please call trade care again.; saved tckt
We serviced a
MAYTAG FREEZER
Model MZF34X20DW04
Near Rockville, MD 20853
Roberto I.
Job Details: 02/02/2023
Replaced parts and resumed power. Fans and compressor started. Unit good to go
We serviced a
AMANA DRYER
Model NED4655EW1
Near Hampton, VA 23669
Carl A.
Job Details: 02/02/2023
"cx complaint of unit not starting ,checked unit to find correct power coming into unit,found terminal block melted replaced teminal block tested unit works as designed; ordrng 1 WP3397659 (Whirlpool Dryer Terminal Block CA / VS) and 1 279318 (Terminal Block Wire Set CA / VS), used 1 WP3397659 (Whirlpool Dryer Terminal Block CA / VS), and 1 279318 (Terminal Block Wire Set CA / VS) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM504EPA2
Near Richmond, VA 23231
Justin W.
Job Details: 02/02/2023
"cx complaint detergent not dissolving. checked unit to find error codes f9e4, f5e1. quoted cx for sump. service call 120$, parts W10861526 sump W10860176 lower spray arm$378.15, shipping $15, labor $150, tax $22.69, total $670.84 cx paid 120 diadnostics. and owes $565.84 to continue repair."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW1
Near Silver Spring, MD 20906
Robert L.
Job Details: 02/02/2023
"cx complaint unitleaking water under drain pan, unit stacked and in closet, limited access, inspected bellow , unit has updated dispenser, found no errors , ran diag, clean cycle for 10 minutes and normal for 10 minutes, found water under pan , not in pan, cant access rear without 2nd tech, drain hose or valve may be leaking, called office (CE) and scheduled 2 tech for 2/16...pre-id parts ordered cx will pay $210 service fee on return; ordrng 1 W11316255 (valve) and 1 W11316256 (valve) and 1 W11281268 (hose drain) and 1 DRNEXT4 (hose drain extention)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Phoenix, MD 21131
Sal R.
Job Details: 02/02/2023
CX compliant is that the unit is leaking intermitantly. I was able to enter diag and fou d no error codes. I ran a auto test and fou d not issues. I ran a manuel fill cycle on bioth hot & cold fills untill the tub was full. I then ran a gaitation cycle and found no signs of leaking. I ran drain in test 3 and found no issues. I was bnot able to recreat any type of leak. Service is covered under 30 warranty . manufature warranty is up on 1/5/23.
We serviced a
JENN-AIR RANGE
Model JGC3530GS0
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 02/02/2023
this unit has 2 years warranty.. cx complains that the LF burner takes long time to light. inspected unt.. the saprk switch is bad. when i moved the knob to the low position the ignitor started clicking .. order parts; ordrng 1 w1103536 (spark harness) and 1 W10571930 (clip) and 1 W10617810 (igntr-surf)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Clinton, MD 20735
Shane B.
Job Details: 02/02/2023
cx says they have a 5 year warrenty from home depot but ticket shows no warrenty. cx says they made the appointment online. cx inssited on going upstairs to call home depot. i didnt work on unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Palmyra, VA 22963
Kyle A.
Job Details: 02/02/2023
Cx complaint of unit making a loud hum. Did confirm unit evap fan has a bad bearing. Ordering fan and fan blade.; ordrng 1 WP67006337 (Fan blade) and 1 W11578030 (Evap fan)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Cockeysville, MD 21030
Sal R.
Job Details: 02/02/2023
"Per the previouse tech, I was able to access and replace the vent fan motor. Other parts were misdiaged. Iam sending back to office . I tested unit in a test cycle and found the unit to be opperating as designed. Unit test good."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Harrisburg, PA 17111
Cody H.
Job Details: 02/02/2023
"CX complains unit is still soaking wet at end of cycle. Unit is showing f0e5-off balance error code. When running diagnostic test cycle unit would agitate but when the unit would go to spin, the basket wouldnt spin, instead the agitator would spin. Actuator was seen not moving from one position to another, actuator was replaced, but still does not spin basket, tried to remove wash plate to check hub, but washplate is siezed to gearcase. Ordering hub, washplate and washplate screw for return visit.; ordrng 1 W10902814 (washplate) and 1 W10752187 (washplate screw) and 1 w10528947 (hub)"
We serviced a
WHIRLPOOL DRYER
Model MED7230HC1
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 02/02/2023
cx complaint is the unit not heating or running again. unit powers on but will not start. confirmed complaint. found fuse is blown again. replaced fuse with preIDed part. tested unit. it is now running and heating. air flow meter shows poor air flow (red light). advised cx have vent cleaned ASAP. unit is working as designed. same part was replaced less than 30days ago.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Skyline View, PA 17112
Cody H.
Job Details: 02/02/2023
"CX complains about 4 days ago ice cream in FC started getting soft, now the RC is no longer working either. unit is reading 75*F in FC and RC is showing 75*F as well. Found unit to contain no frost pattern on Evap. Ordering sealed system repair. Unable to schedule at this time, office to reach out to CX when repair approved by Lowes.; ordrng 1 W10507884 (compressor) and 1 W11256565 (evap) and 1 WPW10143759 (drier) and 1 WPW10350564 (capacitor) and 1 W10873801 (start device)"
We serviced a
KITCHENAID COOKTOP
Model KCED606GBL01
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 02/02/2023
installed ordered parts. unit now looks and functions as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Gerrardstown, WV 25420
Ricky E.
Job Details: 02/02/2023
9-1 7-1 unit has a seized wash motor and drain pump.. the control isnt showing the wash motor and is faulting when in diag. and the fill valve is making a high pitched noise.. need parts...; ordrng 1 w11416362 (sump assy) and 1 w11410066 (control) and 1 w11434044 (valve assy)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Falls Church, VA 22042
Emmanuel R.
Job Details: 02/02/2023
Cs unit has a high flame and knobs are not corresponding correctly.Confirmed complaint. I found the flames needed to be adjusted and knobs moved around to its correctly spot. Unit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Berryville, VA 22611
Ricky E.
Job Details: 02/02/2023
unable to install fitting.. will order the door to correct the issue..; ordrng 1 lw11258441 (fzr door)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Mechanicsville, MD 20659
Robert A.
Job Details: 02/02/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Middletown, DE 19709
Taylor F.
Job Details: 02/02/2023
"Cx complaint is unit not agitating and oil leaking from bottom. Replaced the gearcase, control, actuator, splutch, capacitor and motor from previous diagnosis. Tested unit and unit is not filling with cold water. Found the cold water valve to be defective. All other functions of the washer are working as designed. Called parts specalist and rescheduled for saturday 2/4/23.; saved tckt"
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Germantown, MD 20876
Ricardo S.
Job Details: 02/02/2023
"the client complains that the hood light not working at all, inspected unit, and light bulb is loose, i tightened the bulb and now the hood light works fine.. socket and wires cks ok"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Murrells Inlet, SC 29576
Jason T.
Job Details: 02/02/2023
"Inatalled parts from prior visit, used adhesive from van stock, found excessive vibrating during cycle operation. Several chassis components causing the issue, ordering parts to complete the repair, advised cx to contact VIA dispatch once all parts are received, cx agreed.; ordrng 1 279368 (adhesive JT VS) and 1 W11178668 (bulkhead) and 1 WP8577230 (housing) and 1 W11117429 (chute) and 1 WP339956 (seal) and 1 W11415783 (seal) and 1 WP694089 (wheel) and 1 279827 (motor!dryer) and 1 WP348780 (base), used 1 279368 (ADHESIVE) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JW0
Near New Carrollton, MD 20784
Dustin F.
Job Details: 02/02/2023
"upon Arrival, went over OOW pricing on unit after obtaining M/S. CX doesnt want the unit worked on. polietly refused service. no work was done no charges incurred."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Murrells Inlet, SC 29576
Jason T.
Job Details: 02/02/2023
"Cx complaint, not washing the clothes properly, ran factory diagnostic test, error codes : F7-E1 basket speed fault F7-E6 motor fault , found actuator shorted, drive motor slipping causing the belt to wear. Installed parts from van stock to complete the repair, calibrated and tested unit...working as designed.; ordrng 1 W10913953 (actuator JT VS) and 1 WPW10006384 (drive belt JT VS) and 1 W11497303 (drive motor (CBE) JT VS) and 1 look (look), used 1 W10913953 (ACTUATOR), 1 WPW10006384 (DRIVE-BELT), and 1 W11497303 (DRIVE-MOTOR (CBE)) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Lanham, MD 20706
Dustin F.
Job Details: 02/02/2023
"Upon Arrival, FOund the unit had work done by another company that looks to have installed some sort of defrost timers and wire nutted to the harnass. Advising CX to reach out to WP to continue to with servicing. CX will call back after talking to WP"
We serviced a
WHIRLPOOL DRYER
Model WHD862CHC1
Near Washington, DC 20024
Andrew H.
Job Details: 02/02/2023
"Customer complaint is at the unit has moisture collecting in the front of the filter and underneath the front of the unit. Inspected unit put unit in test mode found no error codes. I was spinning the drum in the counterclockwise way and did not see the blower wheel that's attached to the motor spin it all like the belt was slipping. I then replaced the motor, moisture sensor, thermistor, main control board and belt from Van stock. I tested you in a test mode. I found unit is heating. Customer had a load of towels ready to go we put the load of towels in and began to watch the cycle. Unit had a little bit of moisture on the window of the inside of the door. But when opened up the unit after about 5 minutes you can feel the heat on the towels. Customer is running a towels in heavy duty cycle which is accurate for the load. I advise customer to let unit run and to advise us that there's any issues after this is done.; ordrng 1 661570V (Belt AH V/S loook) and 1 Look (Look), used 1 661570V (Belt AH V/S loook) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 02/02/2023
i was able to access unit and replace the Left RC door. unit now checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Elizabethtown, PA 17022
Justin L.
Job Details: 02/02/2023
"As per previous tech was able to access unit and replace parts. Found dispenser failed. Replaced with van stock after getting approval. Tested unit and unit checks good no further work needed; ordrng 1 W10861000 (dispenser (JL VS)), used 1 W10861000 (dispenser (JL VS)) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Forest Hill, MD 21050
Neil H.
Job Details: 02/02/2023
REPLACED THE SUMP AND CONTROL UNIT TESTED GOOD.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Palmyra, PA 17078
Justin L.
Job Details: 02/02/2023
Cx complaint unit stuck on sensing. Was able to access unit and found long drain error. Ran diag cycle and unit filled but didnt drain. Checked under unit and found broken wires going to drain pump. Was able to splice for testing purposes but will need harness for repair. Once in office will need to contact cx for return visit; ordrng 1 W11643701 (lower harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHV0
Near Nottingham, MD 21236
Neil H.
Job Details: 02/02/2023
CX COMPLAINT DOOR DROPPING DOWN REPLACED THE TENSION PADS UNIT TESTED GOOD.
We serviced a
MAYTAG DRYER
Model MGD6230HW0
Near Palmyra, VA 22963
Kyle A.
Job Details: 02/02/2023
CX complaints of unit making loud rumble found several loose screws. Reseated screws and adjusted unit. And unit is now quite as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Alexandria, VA 22309
Lloyd B.
Job Details: 02/02/2023
Cx complained of a leak. Installed new valve and hoses and tested and it no longer leaks. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Frederick, MD 21702
Bernard M.
Job Details: 02/02/2023
Cx complaint the icemaker is missing bail arm and won't shut off. Cx refered to manual and the diagrams show a different model of icemaker with the wire bail arm. Informed cx the type of icemaker in unit is has plastic bail arm and showed him the on and off switch. pressed reset and it harvested and filled with water. Icemaker works as designed. Cx understood and unit checks good
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Hampstead, MD 21074
Sal R.
Job Details: 02/02/2023
CX complian t was that the agitator was moving up and down. I found the 7/16 bolt was backed out. I resecured the bolt and unit test good.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Frederick, MD 21702
Bernard M.
Job Details: 02/02/2023
"Replaced all parts per previous tech, ran auto test, unit completed test without issues. Unit checks good"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near North Myrtle Beach, SC 29582
Paul F.
Job Details: 02/02/2023
Customers complaint is very loud grinding noise when running. Found unit has a bad cam assembly. Instaled new part from truck stock. All check ok.; used 1 W10721967 (cam assembly VS/PF) from stock
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ00
Near Columbia, MD 21044
Eric W.
Job Details: 02/02/2023
installed new compressor fan and dryer filled unit 5.75 oz unit starting to cool
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Alexandria, VA 22309
Lloyd B.
Job Details: 02/02/2023
"Cx complained the unit did not start a load. Installed new control and tested and it now fills, washes and drains. Job complete"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Myrtle Beach, SC
Paul F.
Job Details: 02/02/2023
Customers complaint is not heating properly. Customer had been having this issue since they got it. Found loose connection in the temp sensor harness. reinstalled all check ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near ,
Paul F.
Job Details: 02/02/2023
CUstomers complaint is unit not draining. Found bad drain pump. Installed new drain pump from truck stock. All check ok.; used 1 W10876537 (drain pump VS/PF) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDB02
Near Martinsburg, WV 25404
Ricky E.
Job Details: 02/02/2023
"installed compressor, pulled into a vacuum, unit stayed in a vacuum.. unit took a charge, unit cks ok.."
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Round Hill, VA 20141
Ken M.
Job Details: 02/02/2023
Control and bake element replaced and tested. Unit is working properly. Old element left with customer.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Potomac, MD 20854
Roberto I.
Job Details: 02/02/2023
"Cx complaint unit not drying dishes, white pad hanging from door.Found the door insolation pad hanging from the bottom. Removed outer door and corrected part installation. Ran test mode, no errors. Ran a test cycle, the heater worked ok and dregged around 7A. Cx uses rinse aid. I was unable to replicate any issue with dry cycle."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 02/02/2023
"the client inform me that he purchase the unit a year ago in costco but he does not have the receipt, so he need to contact costco because without the receipt the unit is out of warranty"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ03
Near Manchester, MD
Sal R.
Job Details: 02/02/2023
"CX complaint is that the unti would not harvest the ice. I foun d that the unti call for water , but would not harvest. I replaced the icemaker and unit test good."
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC1
Near Washington, DC 20002
Samuel R.
Job Details: 02/02/2023
replaced water valve and tested unit now working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near ,
Justin L.
Job Details: 02/02/2023
Cx complaint unit not making ice. Was able to access unit and found failed icemaker. Replaced with pre-id and tested unit now operates as designed no further work needed
We serviced a
ROPER REFRIGERATOR
Model WRB543CMJZ00
Near Great Falls, VA 22066
Christian C.
Job Details: 02/02/2023
Cx complaint light in FC section is out. Inspected FC section there are no lights and spots for lights. Checked with part diagram and FC section does not have lights. Explained to cx. Unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Lincoln, DE 19960
Frederick R.
Job Details: 02/02/2023
Replaced control per prior diagnosis. Tested unit after reppair and it is now working properly. Collected the $110 for labor by CC. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Myrtle Beach, SC 29577
Paul F.
Job Details: 02/02/2023
Customers complaint is unit didnt spin out and basket is lopsided. Found the basket went so out of balance one of the rods came out of place. Reinstalled and ran calibration. All check ok.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Suffolk, VA 23434
Zachery R.
Job Details: 02/02/2023
"cx complaint long dry times, checked unit, come to find unit does not have good airflow, adjusted feet and exhaust so unit could have proper airflow, tested, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Chesapeake, VA 23322
Austin D.
Job Details: 02/02/2023
came out to replace control. replaced control. tested operation. unit is running as deasigned. advised cx if image appears to wash the washer machine. he can click any button other than start to cancle the clean wash cycle and do later when he is ready. cx agreeed.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS09
Near Berryville, VA 22611
Ricky E.
Job Details: 02/02/2023
"customer installed wpl sent bulb.. bulb not seated fully.. reset the bulb, verified operation, unit cks ok.."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Ellicott City, MD 21043
Robert L.
Job Details: 02/02/2023
"verified rust on front panel , installed door panel at house , tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model MHWE950WW02
Near Alexandria, VA 22309
Lloyd B.
Job Details: 02/02/2023
Cx says the unit has been working fine for a month and declined service. Please refund for everything but the service call. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Providence Forge, VA 23140
Justin W.
Job Details: 02/02/2023
cx complaint panel dented. checked unit to find console dented. replaced from pre id. unable to test due to no power in home.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Suffolk, VA 23434
Zachery R.
Job Details: 02/02/2023
"replaced gearcase, clutch and belt, calibrated and tested, unit working as designed. cx req i started a quick wash cycle with a load of towels, did so, unit working as designed. left old parts with cx."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5JHEXTS00
Near Virginia Beach, VA 23464
Branden R.
Job Details: 02/02/2023
"cx did not come to door , once i got back into van cx pulled up , once inside the house cx under impression unit has warrenty on parts advised nothing is coverd and serivce of 120 not including parts or labor cx refused service at this time stating she will need to talk to husband ."
We serviced a
WHIRLPOOL RANGE
Model WFE321LWS
Near Timonium, MD 21093
Brian R.
Job Details: 02/02/2023
cx complaint is knob fell off and switch fell into back of unit. only found 1 screw. was able to put switch back in and install the 1 screw and unit check. went over unit with cx as shes O-O-W and screw. she will order a screw and put it in. job complete.
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Owings Mills, MD 21117
Brian R.
Job Details: 02/02/2023
replaced parts ordered and ran through tests and we started a rapid wash. unit now checks. job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5700SW0
Near Stafford, VA 22556
Robert W.
Job Details: 02/01/2023
"Arr at CX and called managment company and advise of charges and company said they just bought the unit i advise unit is out of warranty and unit is a 2008 managment company stated they just got it, and wasnt on properly cancel appt."
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Little River, SC 29566
Jason T.
Job Details: 02/01/2023
"Cx complaint, oven dispaly starts to beep, unable to use the control panel. Unit needs to be reset at the breaker, error code : F2-E1 stuck key, verified during factory test. Ordering control for the return visit, advised cx to contact VIA dispatch once the part is received, cx agreed.; ordrng 1 W10894098 (cntrl-elec)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Upper Marlboro, MD 20772
Shawn D.
Job Details: 02/01/2023
"installed gearcase,slider,motor,rotor,and valves then ran service cycle and unitsounds great. unit is good to go"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Aylett, VA 23009
Thomas B.
Job Details: 02/01/2023
Cx complaint unit is not working properly inspected unit found grinded teeth on agitator and grinding from gearcase.; ordrng 1 W10902814 (washplate) and 1 W11449841 (Gearcase)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Herndon, VA 20171
Christian C.
Job Details: 02/01/2023
"Cx complaint unit is not cooling in both sections. Inspected unit found good frost pattern on evap. Evap fan is not working. Ran test 3 fan still not working. Found connection to fan loose. Secured connection. Fan is now working. Set temps to recommeneded. If cx calls back order WP2315549-evap fan motor, and W11566475-evap harness. Unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Lancaster, PA 17603
Justin L.
Job Details: 02/01/2023
As per previous visit was able to access unit and replace part. During testing found shorted lid lock. Ordering lid lock and setting return for Mon 2/6/23; ordrng 1 WPW10482836 (lid lock)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Leesburg, VA 20175
Ken M.
Job Details: 02/01/2023
Customer complaint is that the unit is not dispensing water or making ice. Determined that the water reservoir is frozen. Recommended additional gaskets to close off air bleeds around the evaporator fan assembly. Gaskets installed and reservoir thawed out. Unit tested and is working properly.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Harrisburg, PA 17111
Justin L.
Job Details: 02/01/2023
"As per previouos tech was able to access unit and replace parts. During replacement found failed actuator. Replaced with one from van. Went to put spanner nut on and found half the thread missing so it wasnt going on evenly. Will need the spanner to complete repair along with calibrated and tested. Once part is in office will need to set return; ordrng 1 W11481722 (actuator (JL VS)) and 1 W11551646 (spanner nut), used 1 W11481722 (actuator (JL VS)) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Stafford, VA 22554
Robert W.
Job Details: 02/01/2023
CX Complaint is the unit isnt starting up. Inspected unit and found display not coming on pulled console and reseatting all connections and tested unit and display is now coming on did factory reset and tested unit uhnit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Annandale, VA 22003
Leon
Job Details: 02/01/2023
cx complaint was unit wouldnt cool both side confirmed complaint compressor was hot to the touch called SST EW he walked me through what to order; ordrng 1 W11580057 (compressor) and 1 W11109499 (drier) and 2 W11504447 (coupler)s and 2 W11504431 (coupler)s and 2 W11504415 (coupler)s and 2 W11506619 (coupler)s and 2 W11504433 (coupler)s
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Baltimore, MD 21213
Shane M.
Job Details: 02/01/2023
"cx complaint the unit isnt washing right leaving clothing wet sometimes at end cycle. found error codes. F0E5 (2) F0E3 F0E4 F2E1. raned test cycle. unit passed. raned calibration mode, unit passed. unit still has tight suspension. advised cx to do smaller loads."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Severna Park, MD 21146
Israel R.
Job Details: 02/01/2023
Customer complaint is the the tap rack wheel came broken. I found the thrid rack left hand mount cracked wheel. The unit is with in 30 days and ordering left hand side mount for the third rack. 1 at tribles. Call customer when part is available.; ordrng 1 W11231350 (Left hand side mount)
We serviced a
JENN-AIR RANGE
Model JDRP430HM01
Near Perry Hall, MD 21128
Shane M.
Job Details: 02/01/2023
installed part. unit working properly.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 02/01/2023
"cx complaint unit stops during wash cycle and does not go through the rinse cycle. inspected unit and entered diag and found f8e1. i found drain hose is laying on floor. unit is not going to fill and finish cycle due to the unit self siphoning. ran auto test and found unit did finish without issue. unit drain set up needs to be at a min of 39 inches from floor. i did find unit has drive pulley and belt wear. i replace both with van stock. once drain hose is fixed unit will check good.; ordrng 1 W11239857 (belt (FG VS)) and 1 W10721967 (drive pulley (FG VS)), used 1 W11239857 (belt), and 1 w10721967 (drive pulley) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Henrico, VA 23231
Chris B.
Job Details: 02/01/2023
cx stated unit is under ext warranty advised cx to call ext warranty comp
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Fredericksburg, VA 22408
Tanner B.
Job Details: 02/01/2023
unit needs new coupler for rh door making noise .; ordrng 1 WPW10505294 (coupler)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Gettysburg, PA 17325
Andrew S.
Job Details: 02/01/2023
Cx complaint is that the unit is not draining. Upon arrival I found that the pump is running but its not evacuating the water. Cx stated that the disposal was new. I removed the hose from the disposal and founf that the unit is draining as intended. I found that the plug was still in the disposal. I removed the plug and found that the unit is functioning as intended. Job complete
We serviced a
AMANA DISHWASHER
Model ADB1400AMB0
Near Spotsylvania Courthouse, VA 22551
Tanner B.
Job Details: 02/01/2023
"unit not draining water , replaced pump and tested unit. unit still not draining , unit needs check valve hose and hose to repair unit .; ordrng 1 WPW10545278 (hose) and 1 8269144A (hose)"
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JZ1
Near Hampden Township, PA 17050
Fred G.
Job Details: 02/01/2023
i was able to access unit and replace the control and temp sensor as per previous visit. tested unit and found unit now checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Spotsylvania Courthouse, VA 22551
Tanner B.
Job Details: 02/01/2023
"installed new fill tube on unit. units fill tube heater will now operate and allow unit to make ice once its cooling correctly .. Low on nitrogen , need to return to pressurize system to check for leaks .. didnt have service to call and schedule cx.. need to reschedule asap .; ordrng 1 nitrogen (nitrogen)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Winchester, VA 22603
Ezra M.
Job Details: 02/01/2023
"not making ice. ice in tray, ice maker cycled and filled normally for test button. fc temp 20.1 degrees, set to warmest setting on control. rc temps at 38. full frost pattern. called techline. tj, unit working properly, set temps to recommended settings"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Springfield, VA 22153
Demonte S.
Job Details: 02/01/2023
"Inspected the unit. Found that the cx is saying that the Dishwasher Door falls down when it's opened. Checked the Door Hinges to the unit. Found that the plastic clip has snapped. Unit needs Door Hinges. ; ordrng 1 W11573703 (Whirlpool Dishwasher Door Hinge, Left) and 1 W11573702 (HINGE-DOOR)"
We serviced a
WHIRLPOOL DRYER
Model MED8200FW0
Near Hampton, VA 23666
Orbie
Job Details: 02/01/2023
cx complaint unit making noise when in operation. checked unit verified cx complaint. pulled unit apart to find mass of lint in blower wheel. cleaned unit out. tested unit working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Frankford, DE 19945
Michael E.
Job Details: 02/01/2023
"CX complaint: not washing. Tested and verified complaint. F4E3 error code. Motor circuit read 7.5olms. Fuse check failed on F600 on control. Replaced control, tested unit and still not coming on. Ordering pump and motor assembly. Cannot reschedule due to 3rd party billing; ordrng 1 W11085683 (pump&motor)"
We serviced a
MAYTAG WASHER
Model MVWB965HC0
Near Yorktown, VA 23693
Orbie
Job Details: 02/01/2023
cx complaint unit not functioning as designed. checked unit found F5E1. found lidlock intermittentlty working. replaced lidlock and verified function.
We serviced a
KITCHENAID DBL WALL OVEN
Model KODE500ESS05
Near Frederick, MD 21702
Ricardo S.
Job Details: 02/01/2023
"Replaced parts, Oven light still on.. now i hav a different error code f6e9 lower control fault.. connections cks ok. per tech sheet unit needs the lower appliance manager board.. re-order part; ordrng 1 W10801665 (cntrl-elec)"
We serviced a
WHIRLPOOL DRYER
Model WED8200YW2
Near Gettysburg, PA 17325
Andrew S.
Job Details: 02/01/2023
Cx complaint is that the unit does not seem to be heating as well and they had a burning smell from it. Upon arrival I found that the blower housing and the vent trap had residual lint built up in it on the RH side casuing a restriction. I was able to clear the lint and found that the unit is nowe venting as intended without any restictions. job complete. I collected the service call.
We serviced a
KITCHENAID ICE MAKER
Model KUIX505ESS2
Near Alexandria, VA 22310
Lloyd B.
Job Details: 02/01/2023
"Cx complained the unit did not make ice. Inspected the unit and found that it makes ice but when it goes to cut ice and the heater is activated, the unit cuts off. There is a broken heater wire that touches ground and turns the unit off and then it resets. Unit needs new heater; ordrng 1 W10919199 (heater grid)"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Inwood, WV 25428
Ezra M.
Job Details: 02/01/2023
not heating. found unit not getting 240 vac. getting 119 on L1 and 59 on L2. advised cust will need to contact electrician.
We serviced a
MAYTAG OVEN
Model MGR4451BDW
Near Washington, DC 20002
David J.
Job Details: 02/01/2023
CX complaint unit takes too long to ignite. Arrived today and inspected unit tested unit on break and found glow igniter to be very weak after about 10 minutes of waiting igniter. Finally got hot enough and gas was released through the bake element causing it to light after about two minutes with the flame the flame went back out in the igniter was back on Need to replace the bake igniter and safety valve. Bake element is no longer available. Will return when parts arrive. ; ordrng 1 74007498 (Bake igniter) and 1 WP74009891 (Saftey valve)
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Chambersburg, PA 17202
Andrew S.
Job Details: 02/01/2023
Per previous tech I arrived to replace the timer. However upon arrival I found that the unit was plugged into 120V wall outlet. I found that the unit is only getting the 122V. I informed the cx that the unit will need to be hooked up to a 220V outlet to operate. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Norfolk, VA 23518
Austin D.
Job Details: 02/01/2023
"cx complaint the unit is not cooling. plugged in the unit and found an amp draw of .6 amps. shows signs of either a leak, restriction, or a faulty compressor. ordering all parts needed to resolve the issue and will return once the parts come in.; ordrng 1 W11580057 (compressor) and 1 W11546605 (evaporator) and 1 W11109499 (drier) and 1 sstech (ss tech)"
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ03
Near Tappahannock, VA 22560
Thomas B.
Job Details: 02/01/2023
Cx complaint unit is not working properly inspected unit removed and replaced the ice maker and stoppers tested and inspected for proper use unit now functions Normally
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Centreville, VA 20121
Robert W.
Job Details: 02/01/2023
"Cx Complaint is the washer not advancing. Inspected unit and found the unit not advancing unit has a motor error code, was about to get lid to unlock then pulled unit out and found the cap is leaking oil. Ordering Motor,Cap and control to correct issue; ordrng 1 W10890624 (Motor) and 1 W11428524 (Cap) and 1 W11170317 (Control)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Inwood, WV 25428
Ezra M.
Job Details: 02/01/2023
"installed parts, verified lid closing and locking properly"