We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Silver Spring, MD 20902
Israel R.
Job Details: 11/23/2022
Customer complaint unit is not making ice. I tested the unit and the unit was twsted i ran test and did not spun. I tride to replace the ice maker with a new one. Tested the ice maker and the new ice maker started twisting and it broke the tray. Reordering ice maker.; ordrng 1 W11557001 (Ice maker)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Parkville, MD 21234
Keith H.
Job Details: 11/23/2022
cx complaint is unit not cooling inspected unit and found ball of ice on evap . comrpessor pulling .4amps will need ss tech for ss repair 3 ocunt job; ordrng 1 W11598434 (evap) and 1 W11506620 (cap tube) and 1 W11504450 (cap tube) and 1 W11574734 (compressor) and 1 W11504447 (coupler) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (coupler)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH78019HZ3
Near Ranson, WV 25438
Ricky E.
Job Details: 11/23/2022
"installed part, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2575GRS08
Near Silver Spring, MD 20902
Israel R.
Job Details: 11/23/2022
Installed control heater and harenss. Thawed the ice maker.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Alexandria, VA 22306
Christian C.
Job Details: 11/23/2022
Cx complaint FC section has frost and snow. Inspected unit found a large gap in gasket on top right of FC door. Heated and reformed gasket. Seal is now good.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Falls Church, VA 22044
Lloyd B.
Job Details: 11/23/2022
"Cx complained the unit did not wash, not that it won't fill. Inspected the unit and found the connection to the sump is secure and receives 120v but does not activate. In diagnostics, there is an error code of 4.3 for motor faillure. Unit needs new sump assy; ordrng 1 W10888591 (sump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB01
Near Maurertown, VA 22644
Ezra M.
Job Details: 11/23/2022
"no cool. replaced start run device and run capacitor. due to compressor not running.; ordrng 1 W10873801 (start-dev EM VS) and 1 WPW10350564 (capacitor EM VS), used 1 W10873801 (start device) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Toano, VA 23168
Lucas R.
Job Details: 11/23/2022
"upon arrival unit not filling in diagnostics, no power to valve, control sending power to motor instead of drain pump. replaced control, unit filld, motor humming and not pumping, removed unit from cabinet, found rust on bottomof motor, tub leaking at bottom BL seam, causing motor and control failure, ordering tub, to avoid further faiure, and damage to property. called techline spoke with bruce to document, called dropped before sr # was provided. left sump assembly on site. to avoid damage or loss.; ordrng 1 W11409866 (tub) and 1 look (look)"
We serviced a
JENN-AIR OVEN
Model JJW3830WP00
Near Rohrerstown, PA 17603
Justin L.
Job Details: 11/23/2022
Cx complaint unit not powering on. Was able to access unit and found unit getting proper voltage at terminal block but no dc voltage to the console. Contacted techline. Verified 123VAC into power control but no dc voltage out. Reccomends power board. Quoted cx for repair and collecetd full amount. Replaced part with pre-id and tested unit now checks good no further work needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21206
Keith H.
Job Details: 11/23/2022
cx complaint is no cool inspected unit found nothing running but evap overfrosted . will need new harness and becuase the heater wire cant be secured. also the only way i could get condenser and compressor running was to unplug and replug.. ordeirn new control and harness and thermistor 2 count for defrost; ordrng 1 WPW10384183 (thermistor) and 1 W11581973 (harness) and 1 W11566851 (control)
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Alexandria, VA 22312
Lloyd B.
Job Details: 11/23/2022
"CX complained the unit would at times, not shut off. Could not duplicate the problem and there is no error codes. Installed new console and control and cx will continue to use. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Middletown, DE 19709
Frederick R.
Job Details: 11/23/2022
CX complaint is freezer light doesnt work. Inspected and found lights were defective. Replaced LEDs from pre-id. All lights working now. Also found ice bin defective. CX had prior repair on IM from another provider. Ice was coming out and just falling through into FC so she shut it off. Ordering ice container bin. Poke to CE. Scheduled on AT for next thursday; ordrng 1 WPW10670845 (container)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Shepherdstown, WV
Danny R.
Job Details: 11/23/2022
installed parts checksok
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Warrenton, VA 20187
Daniel J.
Job Details: 11/23/2022
dishes and inside cabinet full of soap at end of cycle ran diag no errors wash arms moving water at end of diag found soap bubbles in cabinet removed filter vacummed out saop ran diag no bubbles no soap customer concerns about rinse aid not going down ordering dispenser; ordrng 1 W11412300 (dispenser)
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LS1
Near Suffolk, VA 23435
Anthony D.
Job Details: 11/23/2022
replaced ignitors spark module and harness tested unit is working as esigned
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Lincolnia, VA 22312
Lloyd B.
Job Details: 11/23/2022
"Cx complained the unit leaked. Installed new tub but could not test because it is in a garage but, the new tub has no damage and should not leak. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXSS8
Near Olney, MD 20832
Julian H.
Job Details: 11/23/2022
Cx complaint about unable to select heat dry tested console light & sound are gone for this option also rinse aid wont last found issues with console & soap dispenser CX PAID FOR SVC CALL ONLY WILL GIVE US A CALL BACK IF PROCEED; ordrng 1 W11032769 (dispenser) and 1 WPW10481125 (panel-cntl ss)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Chester Gap, VA 22623
Daniel J.
Job Details: 11/23/2022
"water enters tub than nothing doesnt clean clothing checked faults checeked cam found magnet coming off replaced from van stock clibrated unit ran diag and startd qiuck wash unit agitates and sspins; ordrng 1 W10734521 (clutch jd vis), used 1 W10734521 (clutch 1) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Silver Spring, MD 20902
Israel R.
Job Details: 11/23/2022
Customer complaint unti is not working the white insulation around the tub is falling apart and is not turning on. I found the insulation was tearing and streachingand is not fiting right around the tub. THe unti is not turning on becasue the power coming to the unit is bad. 120 power to ground 120 ground to neutral . Plug the unit into another plug. Unit is working. Unit need electrician. Unit needs insulation. 2 at tribles. Call customer when part is available.; ordrng 1 W11163985 (Insulation.)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Harrisburg, PA 17104
Fred G.
Job Details: 11/23/2022
"i was able to access unit and replace the drive motor, drive belt, and splutch as per previous tech. tested unit and found unit no longer makes noise and unit checks good."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Greenbelt, MD 20770
David J.
Job Details: 11/23/2022
"CX complaint unit makes a clicking noise and overfills. Inspected unit and found no air codes. Ran diagnostic cycle unit completed cycle but during agitation made loud clicking noises like the gear mechanism in the agitator was bad. Lift up unit and inspected underneath and found all parts to be good, lowered unit back down and showed customer when it was clicking, remove pressure switch hose and blue air through and there is no clogs quoted CX for repair. They will let us know within 30 days job complete; ordrng 1 W10772621 (Washer screw) and 1 WPW10074580 (Agitator inner cap) and 1 WP3951744 (Agitator assemb)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Arlington, VA 22201
Jason A.
Job Details: 11/23/2022
CX complaint FRIDGE not cooling. Previous tech found UV dye at drier couplers. Install new drier & couplers. Test for leaks & ran vac. Filled with R600. Unit has good running & equalise pressures. Draws 0.95A & good frost pattern > JJ
We serviced a
WHIRLPOOL FREEZER
Model WRT148FZDM04
Near Suffolk, VA 23435
Anthony D.
Job Details: 11/23/2022
"cx complaint unit not cooling upobn arrival unit was unpluged plugged unit in compressor came on then shut off checked windings at 5.5, 5.4, 10.7 switched out start device from VS compressor still coming on and shutting of 3 to 4 seconds later tested amp draw on compressor at 8 .7 amps indicating bad compressor ordering compressor drier and coupler and 2 count sealed system tech for repair; ordrng 1 W11370574 (compressor) and 1 wpw10143759 (drier) and 1 w11506635 (coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Laurel, MD 20723
Emmanuel R.
Job Details: 11/23/2022
"Cs unit stopped cooling both sections, Confirmed complaint. I found the start device on the compressor has failed everything but the compressor is running. Unit needs a start device. Ordering parts.; ordrng 1 W10873801 (start-dev) and 1 WPW10350564 (capacitor)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Williamsburg, VA 23188
Lucas R.
Job Details: 11/23/2022
"cx complaint unit leaking, checked unit found no codes, bellow torn in several places, replaced bellow, tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW7
Near Portsmouth, VA 23703
Anthony D.
Job Details: 11/23/2022
cx complaint control panel does not work checked unit to fin unit has proper voltage coming from outlet to control but control not responsive also notice that control had evidence of bugs cx stated that they had bug problem about a year ago but its been resolved quoted cx $120 service call $110 labor $151.28 parts $15 shipping $9.08 tax totaling $405.36 cx agreed and paid in full replaced conrtrol tested unit is working as designed
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH78019HZ05
Near Lewes, DE 19958
Michael E.
Job Details: 11/23/2022
"Upon arrival i went over history and tested unit. The description and sound i have run into with another unit. It is the cooling fan getting hung up. It clicks for few seconds then stops running. I did not find any wires that look like they could be hanging it up but the sound does sound just like it is coming from cooling fan by sound and location of the sound. After inspecting fan and moving a magnet in the fan to see if any screws or any metal object may be inside it, The unit then worked without clicking after that. Ordering cooling fan motor, housing and wheel. Scheduled return visit for 12/1 any time; ordrng 1 W10533501 (housing) and 1 W11230994 (motor-fan) and 1 W10533503 (wheel-fan)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Hanover, PA 17331
Sal R.
Job Details: 11/23/2022
"CX complai t is that the unti woll not spin out the water. I found a Shifter fault error code. I inspected the under side of the unit and found the gearcase to be leaking oil. I am ordering 1 shifter, belt , run cap, splutch , motor , and gearcase. Retutn visit will need to be 2 call counted due to the time to replace the gearcase. Once the contract is aporoved , please have somoene form the office call to set a return date.; ordrng 1 W10913953 (shifter 100 @ tribs) and 1 W11395618 (run cap) and 1 W11239857 (belt 100 @ tribs) and 1 W10721967 (splutch 100 @ tribs) and 1 W11283592 (motor 73 @ tribs) and 1 W11454734 (gearcase 11 @ tribs) and 1 2callcount (2 call count) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Chesterfield, VA 23832
Chris B.
Job Details: 11/23/2022
cx comp unit will not wash insp unit conf cx comp found when in agitate unit will not wash as desighned ordering cap and motor; ordrng 1 W11283592 (motor) and 1 W11395618 (cap)
We serviced a
JENNAIR RANGE
Model JDRP436HL01
Near Ellicott City, MD 21042
Robert L.
Job Details: 11/23/2022
"installed all new burner heads adjusting screws, now all 6 burners light within 3 clicks of the ignitor, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Bowie, MD 20720
David J.
Job Details: 11/23/2022
F2E1 stuck key CX complaint unit has a squeal when using. Inspected unit and found one error code above cleared error code and ran a test cycle and could not find a squeak or squeal. Got under unit and found gear case oil slung all around bottom of unit to properly fix we would need to replace the gear case and slider Ordering parts for return visit and well fix when we come back; ordrng 1 W11393685 (Gear case)
We serviced a
WHIRLPOOL RANGE
Model WOD51EC0HS02
Near Lititz, PA 17543
Justin L.
Job Details: 11/23/2022
As per previous visit was able to access unit and replace parts. Tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB01
Near Maurertown, VA 22644
Ezra M.
Job Details: 11/23/2022
"no cool. replaced start run device and run capacitor. due to compressor not running.; ordrng 1 W10873801 (start-dev EM VS) and 1 WPW10350564 (capacitor EM VS), used 1 W10873801 (start device) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Hedgesville, WV 25427
Danny R.
Job Details: 11/23/2022
installed parts checksok
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Carlisle, PA 17013
Andrew S.
Job Details: 11/23/2022
Upon arrival I inspected the outer tub that was received and found that it was damaged from shipping. I am reordering the tub. Cx will inspect and inform the office when the receive the tub.; ordrng 1 W11219115 (Outer Tub REORDER) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL WASHER
Model WTW8120HW0
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 11/23/2022
cx complaint sometimes she get a banging noise while using. inspected unit and found 0 error codes stored. ran auto test and found it finished without issue. ran a manual high speed spin and found the unit made no abnormal noises. I think its possiable we are getting some noise from the drain hose when unit is in a spin. advised cx to take a look at the hoses when she hears it again. mentioned using foam hose to wrap drain/ supply hoses to keep it from being noisy. i did see evidence/markings on back was and back of unit from drain hose. unit checks good.
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Portsmouth, VA 23701
Anthony D.
Job Details: 11/23/2022
replaced motor harness and control tested unit would not heat checked voltage unit getting 241vac at outlet but at terminal unit is getting 120vac from blk to red at terminal block and 37vac from red to white call MR was advised to try wiggling cord to see if voltage returns and unit heats did that unit started heating and power returned was advised by MR to have cx have outlet replaced due to contact issue inside oulet unit is working as designed
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ
Near Stephens City, VA 22655
Ezra M.
Job Details: 11/23/2022
"installed cap diode and transformer, tested unit, heating properly"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Stevensville, MD 21666
Andrew H.
Job Details: 11/23/2022
"Cx complaint is unit is not fully spinning out clothes. Installed control, and new control powered on for less the a second and powered off . I unplugged unit and found the units relay would click. When this happened the green light would turn on and turn off . I could hear the drain pump turn on for less then a second and then the control would power down. I unplugged all connectors and plugged them in one by one. This time the control did not power down. I checked for error codes and found f1e1 error code, main control fault. new control was defective out of box. I re-installed old control. While running auto test mode I could hear squeaking and scraping during high speed spin coming from the gear case. I also noticed the basket is out of balance due to a bent gearcase. Unit will need new control (W11603810), motor (W10890624), clutch (W10721967), and gearcase (W11454741). Scheduled follow up for Monday 12/5/22.; ordrng 1 W11603810 (Main Control) and 1 W10890624 (Motor) and 1 W10721967 (Clutch) and 1 W11454741 (Gearcase)"
We serviced a
MAYTAG DRYER
Model MED5630HC
Near Chesterfield, VA 23832
Joseph D.
Job Details: 11/23/2022
unable to access unit; saved tckt
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Warrenton, VA 20186
Daniel J.
Job Details: 11/23/2022
installed gearcase and slider confirmed 120 vac to valves and unit spins and agitates not connected cusotmer using old washer at this time
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Toano, VA 23168
Lucas R.
Job Details: 11/23/2022
"upon arrival unit not filling in diagnostics, no power to valve, control sending power to motor instead of drain pump. replaced control, unit filld, motor humming and not pumping, removed unit from cabinet, found rust on bottomof motor, tub leaking at bottom BL seam, causing motor and control failure, ordering tub, to avoid further faiure, and damage to property. called techline spoke with bruce to document, called dropped before sr # was provided. left sump assembly on site. to avoid damage or loss.; ordrng 1 W11409866 (tub) and 1 look (look)"
We serviced a
MAYTAG REFRIGERATOR
Model KFCS22EVBL5
Near Lititz, PA 17543
Justin L.
Job Details: 11/23/2022
As per previous visit was able to access unit and replace parts. Heated gasket to fit and harvested and filled icemaker unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSF26C4EXY03
Near ,
Andrew W.
Job Details: 11/23/2022
"Cx complaint is unit not making ice, inspected and verified complaint. tetsted ice maker and found ice maker not responding at all. unit has water flow. unit needs new ice maker. quoted cx and cx stated he did not want to proceed with repair. cx paid $90 service call by cc (2nd appliance seen at visit oow)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Silver Spring, MD 20910
Dustin F.
Job Details: 11/23/2022
"CX complaint: Drawers cracked and scratched after removing plastic protective tapeInspected unit, confirmed and ordering 2 new drawers and fronts pieces.; ordrng 2 W11094883 (Crisper Drawer front)s and 2 W10919809 (Crisper Drawer)s"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Scottsville, VA 24590
Eric F.
Job Details: 11/23/2022
"Confirmed cx complaint unit not washing clothes, found actuator and capacitor non functional, unit not spinning or agitating. Replaced parts, tested unit, unit working as designed.; ordrng 1 W11481722 (EF VS actuator) and 1 look, used 1 W11481722 (actuator) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Norfolk, VA 23513
Anthony D.
Job Details: 11/23/2022
cx complaint unit will not power on called techline spoke with kirt was advised to replace interlock assembly due electric door opener stuck in the open position not allowing door to close replaced interlock assembly tested unit is working as designed
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Virginia Beach, VA 23452
Justin W.
Job Details: 11/23/2022
arrived to find cx out of warranty. spoke to cx on vonage app. advised that they have home warranty and will get us dispatched under home warranty.
We serviced a
WHIRLPOOL OVEN
Model Kode500ess05
Near Davidsonville, MD 21035
Alexander D.
Job Details: 11/23/2022
"main harness doesnt come with door latch harness. 1 door latch harness in stock @tribles. called office and had 2nd tech pick up harness from tribles on his way here. replaced lower door latch, latch harness and broil element. tested unit. all elements heating now. unit is now working properly. advised cx to clean out the rest of soot in oven before using it.; ordrd 1 W11132989 (door latch harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Washington, DC 20008
Mitchell H.
Job Details: 11/23/2022
cx complaint unti leaking. inspected unit and could not find leak. found tub very loose and shaking bad. could not get washplate off without breaking it so ordering all needed for fixing this issue. gearcase drive hub washplate and basket. please 2 Ct on return as its a small basement very tight with little room and washplate is gonna fight to come off as well. gearcase job.; ordrng 1 W10752719 (basket) and 1 W10528947 (drive hub) and 1 W10752283 (washplate) and 1 W11454734 (gearcase) and 1 LOOK (LOOK)
We serviced a
JENNAIR REFRIGERATOR
Model JB36NXFXRE01
Near Vienna, VA 22180
Carl R.
Job Details: 11/23/2022
"Cx complaint is, Upper light is not working. opened refrigerator door and seen left side of not working properly and 1 on the bottom right. Replace the 4 LED'S THAT was out, and seen lights still not functioning properly. Replaced the led board and all lights are working properly. Unit os working properly s84638"
We serviced a
WHIRLPOOL OVEN
Model Kode500ess05
Near Davidsonville, MD 21035
Alexander D.
Job Details: 11/23/2022
"main harness doesnt come with door latch harness. 1 door latch harness in stock @tribles. called office and had 2nd tech pick up harness from tribles on his way here. replaced lower door latch, latch harness and broil element. tested unit. all elements heating now. unit is now working properly. advised cx to clean out the rest of soot in oven before using it.; ordrd 1 W11132989 (door latch harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Lititz, PA 17543
Justin L.
Job Details: 11/23/2022
Cx complaint unit not cooling properly was able to access unit and found signs of defrost failure. Was able to use steamer to clear ice and found loose connection at harness. Secured connection and verified operation of heating element. Unit now checks good no further work needed
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near New Freedom, PA 17349
Bernard M.
Job Details: 11/23/2022
"Cx complaint unit is makes noise while spinning. Entered into diag and found no error codes. Ran test cycle and found the unit didn't reach max RPMs when in spin mode. Inspected underneath and found oil leaking from gear case. Oil has sprayed all around the inside of cabinet as well as clutch and slider. Ordering parts and 2 call count for gear case repair, once approved contact cx to reschedule; ordrng 1 W10902814 (washplate) and 1 W10752187 (screw) and 1 W11393685 (gear case) and 1 W10915700 (stator) and 1 W10734521 (clutch) and 1 W10754448 (shifter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Glen Allen, VA 23060
Thomas B.
Job Details: 11/23/2022
Cx complaint unit is not working properly inspected unit removed and replaced the ice bin and the chute tested and inspected for proper use unit now functions normally
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXSS8
Near Olney, MD 20832
Julian H.
Job Details: 11/23/2022
Cx complaint about unable to select heat dry tested console light & sound are gone for this option also rinse aid wont last found issues with console & soap dispenser CX PAID FOR SVC CALL ONLY WILL GIVE US A CALL BACK IF PROCEED; ordrng 1 W11032769 (dispenser) and 1 WPW10481125 (panel-cntl ss)
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Bethesda, MD
Mitchell H.
Job Details: 11/23/2022
cx complaint unit not cooling well. inspected and confirmed. compressor running at full ramp. temps at 49 today in both sections. opened system to slightly low charge but was pretty full. installed dryer and put coupler on compressor. vac and filled to reccommended and unit started building good pressures and cooling well. informed cx to keep an eye on it and let us know if temps drop. collected 350 for labor.
We serviced a
KITCHENAID DISHWASHER
Model KDTM804KPS0
Near Reston, VA 20191
Richard B.
Job Details: 11/23/2022
"CX complant. Dishwasher needs heater replacement, Inspected unit and found cx said unit not draining , Found drain pump impeller broken. CX called AIG to get authorized . Waited 1/2 hour , Auth never came through . Moved on , RB"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Virginia Beach, VA 23452
Justin W.
Job Details: 11/23/2022
arrived to find cx out of warranty. spoke to cx on vonage app. advised that they have home warranty and will get us dispatched under home warranty.
We serviced a
MAYTAG WASHER
Model MVWC416FW0
Near Mount Airy, MD 21771
Brian R.
Job Details: 11/23/2022
cx complaint is agitator shaft broke off again and unit doesnt seem to drain or fill right. tested unit with lid open and unit lags on hot side as well as cold screen dirty and hot side valve makes a high pitch sound. not of every call for hot but valve not working as it should. after running recalibration and auto test parts are needed. as soon as parts are in office will schedule. cx has 2 units needing parts.; ordrng 1 W11210459 (Valve) and 1 W10836692 (Agitator)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Bel Air, MD 21015
Neil H.
Job Details: 11/23/2022
CX COMPLAINT UNIT WAS MAKING GRINDING NOISE FOUND THE ROTOR WAS RUBBING THE PAN ON HEAVY LOAD WE RAISED THE UNIT SO WHEN TUB SINKS STILL HIGHER THAN THE PAN RIDGES UNIT CHECKEDD GOOD
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120EBS08
Near Mechanicsburg, PA 17050
Andrew S.
Job Details: 11/23/2022
Per previous diag I was able to access and replace the control board. i then tested the unit and it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5840BW0
Near Crofton, MD 21114
Alexander D.
Job Details: 11/23/2022
"cx complaint unit not completing cycles and got stuck with lid locked, has to unplug unit to get lid to unlock. inspected unit and verified complaint. several errors stored, f7e1 basket speed fault, f7e5 shifter fault, f7e7 motor unable to reach target rpm. spun basket by hand and can hear the bearings are loud. ran autotest and it completed but was very loud during spin. checked under unit and looks like gearcase was leaking water, rust on everything. ordering gearcase, splutch and returning with preid belt and actuator. 2ct for gearcase job. call cx to schedule return visit once we have eta on parts; ordrng 1 W11454372 (gearcase) and 1 W10721967 (splutch) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Ephrata, PA 17522
Justin L.
Job Details: 11/23/2022
As per previous visit was able to access unit and replace part. Tested unit and unit checks good no further work needed
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Chesapeake, VA 23322
Austin D.
Job Details: 11/23/2022
cx under impression unit is covered under warranty. advised them that the authorization we got three months ago is to old to use and will have to call back or pay out of pocket. cx decided to try and call manufacturer before moving forward with service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Arlington, VA 22207
Lloyd B.
Job Details: 11/23/2022
"Picked up dataloggers. The unit does not have 100,000 things in it and seems to be doing ok; saved tckt"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH78019HZ05
Near Lewes, DE 19958
Michael E.
Job Details: 11/23/2022
"Upon arrival i went over history and tested unit. The description and sound i have run into with another unit. It is the cooling fan getting hung up. It clicks for few seconds then stops running. I did not find any wires that look like they could be hanging it up but the sound does sound just like it is coming from cooling fan by sound and location of the sound. After inspecting fan and moving a magnet in the fan to see if any screws or any metal object may be inside it, The unit then worked without clicking after that. Ordering cooling fan motor, housing and wheel. Scheduled return visit for 12/1 any time; ordrng 1 W10533501 (housing) and 1 W11230994 (motor-fan) and 1 W10533503 (wheel-fan)"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Alexandria, VA 22315
Christian C.
Job Details: 11/23/2022
Cx complaint unit is making a rattling noise. Cx has said after making appointment noise went away. Inspected unit no abnormal noise while dryer is in use. Checked blower wheel no debris. Wheels turn normally. Could not replicate noise. Asked cx to record if it ever comes back.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 11/23/2022
Cx complaint unit is not working properly inspected unit found F7E1 for tachometer found rub will not spin or agitate ordering shifter and the capacitor for repair; ordrng 1 W11395618 (Capacitor) and 1 W11481722 (Shifter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Harpers Ferry, WV 25425
Ricky E.
Job Details: 11/23/2022
"installed parts, unit cks ok.."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL01
Near Washington, DC 20017
Samuel R.
Job Details: 11/23/2022
replaced valve and filter head line would not come off.had to cut it and now line is to short.will need a new filter head W11346623 31 tribles; ordrng 1 W11346623 (filter head)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS1
Near Glen Allen, VA 23059
Thomas B.
Job Details: 11/23/2022
Cx complaint unit is not working properly inspected unit removed and replaced the sump assy tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL OVEN
Model WEE750H0HZ1
Near Monkton, MD 21111
Bernard M.
Job Details: 11/23/2022
"Cx complaint unit doesn't heat properly. Cx stated the unit won't reach the set preheat temp. Accessed the bake and found it experienced a thermal event. The element had arched and been damaged. Ordering element, once appoved contact cx to reschedule; ordrng 1 W10779716 (bake element)"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Bel Air, MD 21015
Neil H.
Job Details: 11/23/2022
CX COMPLAINT UNIT WAS MAKING GRINDING NOISE FOUND THE ROTOR WAS RUBBING THE PAN ON HEAVY LOAD WE RAISED THE UNIT SO WHEN TUB SINKS STILL HIGHER THAN THE PAN RIDGES UNIT CHECKEDD GOOD
We serviced a
MAYTAG WASHER
Model MVWC416FW0
Near Mount Airy, MD 21771
Brian R.
Job Details: 11/23/2022
cx complaint is agitator shaft broke off again and unit doesnt seem to drain or fill right. tested unit with lid open and unit lags on hot side as well as cold screen dirty and hot side valve makes a high pitch sound. not of every call for hot but valve not working as it should. after running recalibration and auto test parts are needed. as soon as parts are in office will schedule. cx has 2 units needing parts.; ordrng 1 W11210459 (Valve) and 1 W10836692 (Agitator)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Aldie, VA 20105
Richard B.
Job Details: 11/23/2022
"CX complant, Leak , Prior diagnosis found unit needs sweep , hinge , spring and dispenser, Installed all parts and tested unit. Dishwasher did not leak at tets , Job completedm RB"
We serviced a
MAYTAG DRYER
Model MGDB765FW0
Near Manassas, VA 20112
Robert W.
Job Details: 11/23/2022
Replaced console and tested unit is workin gproperly.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HS4
Near Dallastown, PA 17313
Bernard M.
Job Details: 11/23/2022
"Replaced all parts, all buttons now function when pressed. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Parkville, MD 21234
Keith H.
Job Details: 11/23/2022
cx complaint is unit making noise heard a screeching noise when it shifts ordeirng new shifter and splutch; ordrng 1 W11481722 (shifter)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Williamsburg, VA 23185
Lucas R.
Job Details: 11/23/2022
cx complaint shelf sliding forward & excessive condensation - checked unit founding doors not sealing to cabinet - leveled unit and heated gaskets verified seal - tested unit working as designed
We serviced a
WHIRLPOOL OVEN
Model RF362LXSB0
Near Harrisburg, PA 17110
Fred G.
Job Details: 11/23/2022
i was able to access unit and replace the right front infinite switch. I was also able to bent the bottom trim on the oven door to allow it to hold the glass to the door. tested unit and found unit now checks good.
We serviced a
MAYTAG DRYER
Model MGDP575GW0
Near Washington, DC 20018
Samuel R.
Job Details: 11/23/2022
cx complaint unit is not working.inspected unti and unit is working properly just found vent to be damaged.fixed vent and unit is heating
We serviced a
WHIRLPOOL WASHER
Model WTW7120HC0
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 11/23/2022
cx stated they cancelled
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Alexandria, VA 22315
Christian C.
Job Details: 11/23/2022
Cx complaint unit in heavy or normal cycle would stay on wash led and not go past it. Inspected unit no errors. Ran through diagnostic cycle. After agitating twice unit turned off. Retested and same issue unit cuts off after agitating twice. Inspected parts underneath no visual damage. capacitor reading closed. Outlet polarity is correct. Getting 123.3 VAC. Tested spin in manual test. No issues. Rested agitate in manual and unit cut off like in auto test. Called techline. SR#7735118954 Tested capacitor should be 30 ohm and increasing. Reading 2.7Mohms and increasing. Advised to replace capacitor. Ordering capacitor.; ordrng 1 W11428524 (capacitor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Falls Church, VA 22041
Lloyd B.
Job Details: 11/23/2022
Cx complained of no lights. Installed new freezer led and there are now lights. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS11EM4EB02
Near Silver Spring, MD 20904
Israel R.
Job Details: 11/23/2022
Installed n ew control panel and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Newark, DE 19702
Alexander W.
Job Details: 11/23/2022
"Cx stated unit not cooling inspected tested and verified cx complaint tan unit and found compressor only reaching .4 amp draw inspected further no frost pattern signs of leak on compressor ordering compressor, evap, uv drier and couplers; ordrng 1 W11578004 (Evap) and 1 W11370574 (Compressor) and 1 W11504419 (Fitting) and 1 W11504449 (Fitting) and 1 W11504415 (Fitting) and 1 W11504431 (Fitting) and 1 W11506619 (Fitting) and 1 WPW10143759 (UV drier) and 1 W11506635 (Coupler) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Parkville, MD 21234
Keith H.
Job Details: 11/23/2022
cx complaint is unit making noise heard a screeching noise when it shifts ordeirng new shifter and splutch; ordrng 1 W11481722 (shifter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near Alexandria, VA 22310
Christian C.
Job Details: 11/23/2022
Cx complaint there is ice in the bottom of RC cabinet. Inspected unit found water and ice on bottom of RC cabinet. Drain pan is bowed up causing water not to drain properly. Installed new drain pan. Cleared ice and water.
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ02
Near Richmond, VA 23237
Jonathon C.
Job Details: 11/23/2022
"cx complaint, leaking water line. inspected unit, verified complaint. leak coming from door side of connector, if connector doesnt fix, unit will need door. ordering fitting. spoke to office resched for 11/29; ordrng 1 WP2300868 (fitting)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Hanover, MD 21076
Eric W.
Job Details: 11/23/2022
cx complant of no ice installed new door found the condencer was full of lint very bad cleaned outy condencer and avicsed cx to give unit 24 hours to get back to temp and monator the temps in fridge and freezer
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 11/23/2022
"Cx complains that the unit stopped in middle of the cycle, inspected unit, no error codes found, i ran normal cycle, water level and pressure is good, terminal block recieves 120vac, connections cks ok, due to customer complaint the unit has a faulty control; ordrng 1 w11368911 (ui board) and 1 W11305308 (cntrl-elec)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Silver Spring, MD 20904
Israel R.
Job Details: 11/23/2022
Installed new Tub and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Winchester, VA 22603
Ezra M.
Job Details: 11/23/2022
"control panel going blank and freezing. steam in glass. ordering console.; ordrng 1 W11297709 (control panel, stainless)"
We serviced a
WHIRLPOOL HOOD
Model WVW51UC0FS2
Near Bethesda, MD 20816
Dustin F.
Job Details: 11/23/2022
"Upon arrival, i went over OOW pricing for the CX, He respectfully declined service. DID ALLOW me to take pictures in case he changes him mind tho."
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA0
Near Ashton-Sandy Spring, MD 20861
Julian H.
Job Details: 11/23/2022
CX complaint about dented tub & panel confirmed issue unit just delivered less than 30 days see pic need parts; ordrng 1 W11505234 (panel front) and 1 W11409866 (tub) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV01
Near Washington, DC 20002
Samuel R.
Job Details: 11/23/2022
replaced parts and unit is now working properly
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Chesapeake, VA 23322
Austin D.
Job Details: 11/23/2022
cx complaint the unit is shaiking during operation. checked the unit and found some hoses hitting the back of the unit and one leg needed to be adjusted. after that i showed cx the operation and she is still not happy with the unit. i advised her that with it being upstairs in a pan and with the floors the way they are it is going to shake. the floors are so soft that the whole dryer shakes while the washer is running. no parts can be repalced to make the unit run any different. unit is running as designed. advised cx if she is still not happy to contact the manufacturer or place of purchase to see if they have any other options for the cx. ccx agreed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA0
Near Ashton-Sandy Spring, MD 20861
Julian H.
Job Details: 11/23/2022
CX complaint about dented tub & panel confirmed issue unit just delivered less than 30 days see pic need parts; ordrng 1 W11505234 (panel front) and 1 W11409866 (tub) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKT0
Near Middletown, DE 19709
Frederick R.
Job Details: 11/23/2022
CX complaint is DW F8E4 error code. Inspected/tested and found 2 issues. Unit wa leaning about 3/4 forward from install and also inlet valve was dripping into tray. Tiaghtened valve and releveled DW. Unit is now working properly. Job is complete