We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Mineral, VA 23117
Kyle A.
Job Details: 02/02/2023
Installed parts and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Alexandria, VA 22310
Demonte S.
Job Details: 02/02/2023
Inspected the unit. Found that the cx is saying that the bottom Door Seal on the Lower Door isn't allowing the Door to shut. Checked the Door Seal to the unit. Was going to heat the Door Seal with Heat Gun. Found that the Door Liner is Warped. Unit will need new lower Door Stainless. Advised that they check the Door for damages once it arrives . ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Arlington, VA 22206
Leon
Job Details: 02/02/2023
Maintenance man refused $120 service fee at the door maintenance didnt have POP he said he would look for it and call back if he could find it
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Mineral, VA 23117
Kyle A.
Job Details: 02/02/2023
Installed seal and unit is still leaking. Found gap on left side of the door. Ordering clear door incase of surging. Order left hinge and inner door.; ordrng 1 W11559689 (Inner door) and 1 W11573703 (Hinge) and 1 Cleardoor (Clear door)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Laurel, MD 20707
Andrew H.
Job Details: 02/02/2023
"Replaced gearcase, slider and rotor. I calibrated unit and ran auto test mode. Unit is now working properly"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Vienna, VA 22182
Jason A.
Job Details: 02/02/2023
CX complaint DW not working - bad display. Replacement part sent was used. See SDpics. Has 5VDC & 12VDC at 4pin connector. Console is separating allowing water to enter UI. Inspect new part - Must be taped sealed from factory. JJ to Return > JJ; ordrng 1 W11460908 (BLK console) and 1 LOOK (LOOK) and 1 W11460908 (console blk)
We serviced a
WHIRLPOOL DRYER
Model WGD5100HW3
Near White Marsh, MD 21162
Neil H.
Job Details: 02/02/2023
CX COMPLAINT UNIT NOT STARTING REPLACED THE CONTROL UNIT TESTED GOOD.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Glen Allen, VA 23059
Thomas B.
Job Details: 02/02/2023
Cx complaint unit is not working properly inspected unit found wash pump malfunctioning ordering sump and control; ordrng 1 W11460945 (Sump and motor) and 1 W11462458 (Control)
We serviced a
IKEA DISHWASHER
Model IDT930SAGX0
Near Baltimore, MD 21206
Eric W.
Job Details: 02/02/2023
cx compant of unit lekaing water ran unit for 20 min could not duplacate cx will watch unit
We serviced a
WHIRLPOOL OVEN
Model WEE745H0LZ3
Near Joppatowne, MD 21085
Neil H.
Job Details: 02/02/2023
CX COMPLAINT THE PANEL PEELING AND VENT TRIM HAS MARK; ordrng 1 W11564645 (PANLCNTRL) and 1 W11564642 (TRIM-VENT)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Columbia, MD 21044
Robert L.
Job Details: 02/02/2023
"cx complaint icemaker not making ice and water in base, found water getting to valve, cycled icamker found water dispensing behind back panel found fill tube extention pushed allthe way back into panel, reinstalled extention into icemaker, cycled and tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW3
Near Washington, DC 20003
Samuel R.
Job Details: 02/02/2023
cx complaint unit ui is not working.inspected unit and could confirm.found ui connection to have failed and broke off ui board.unit will need a new ui board.cx will keep unit unstacked.W11325580 4 triboes; ordrng 1 W11325580 (console)
We serviced a
WHIRLPOOL OVEN
Model KEBS208SSS04
Near Falls Church, VA 22042
David J.
Job Details: 02/02/2023
Arrive to home and was talking with customer. He had an emergency and had to go do some thing. He said he would call us to reschedule at a later time. No work was performed at this job.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300ESS01
Near Washington, DC
Samuel R.
Job Details: 02/02/2023
cx complaint unit is not cooling.inspected unit and could confirm cx complaint.checked compressor and got 0.70 amps.per seal system tech advised to change compressor and uv drier.called into office to reschedule WPW10143759 100 tribles WPW10507886 25 tribles ; ordrng 1 WPW10507886 (compressor) and 1 WPW10143759 (uv drier)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Fredericksburg, VA 22406
Robert W.
Job Details: 02/02/2023
Replaced Motor and Cap unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Bel Air, MD 21015
Brian R.
Job Details: 02/02/2023
cx complaint is with ice maker again and a light issue and top lights are out in Fridge section. checked unit and found Freezer light bad. unit set to 34 and -2. reset temps to norm and tested temps. of 8 in Freezer 35 in Fridge and 10 through Ice Maker. will order parts needed and office will schedule.; ordrng 1 W11579560 (Ice Maker) and 1 W10695459 (LED) and 1 W10846539 (Fans)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Dentsville, MD 20646
Robert A.
Job Details: 02/02/2023
"Cx complaint is the same as before. I called techline to document this issue. So far the following parts have been replaced: 2 control boards, 2 dispenser control, 2 thermistor and a damper. The temps are set to 3/41, actual temps 1/30. I called techline to document the issue, they recorded the extensive list of parts that have been replaced. No parts are recommended, the unit is under review."
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS4
Near Washington, DC 20016
Brian F.
Job Details: 02/02/2023
"Cx states IM handle intermittently gets stuck in up position. Installed new IM, would not start. Re-ordering IM.; ordrng 1 D7824706Q (Ice Maker reorder)"
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near ,
Kyle A.
Job Details: 02/02/2023
Reattached lid and unit is now as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS4
Near Vienna, VA 22180
Jason A.
Job Details: 02/02/2023
CX complaint DW no water fill. Found standing water in tub & no display. No 120VAC at conduit. Used a power cord to power unit to test. Good fill/ voltage to motor but it just hums. Unit drains & heats. left a quote for repair. CX will call office > JJ; ordrng 1 W10805015 (pump&motor 266.21)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Ocean View, DE 19967
Frederick R.
Job Details: 02/02/2023
Replaced left door hinge per prior tech diagnosis. Unit is working as designed. Job is complete
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DP01
Near Vienna, VA 22180
Jason A.
Job Details: 02/02/2023
CX complaint MW F2E1 error code. Verified complaint. Reset breaker but error is persistent & cannot operate MW. Display workd & backlit so good 13VDC supply voltage > JJ; ordrng 1 W11229663 (UI console SS)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Bel Air, MD 21014
Brian R.
Job Details: 02/02/2023
came out to replace freezer door switch and switch siezed in by phome. tried to work free and go around switch and pull and switch blew apart and plug is down in wall stuck. called tech line and spoke to Nate and went over unit and sent in pictures as well. unit is non repairable and will be changed out. went over everything with cx and advised whirlpool will be in touch. closing ticket.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV00
Near La Plata, MD 20646
Robert A.
Job Details: 02/02/2023
Cx complaint that the unit is not making ice. I inspected the unit and confirmed the complaint. I found the unit is cooling fine. I tested the IM and the harvest cycle stalled. The unit will need a new IM to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 WPW10300024 (IM assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Frederick, MD 21701
Bernard M.
Job Details: 02/02/2023
"Cx complaint unit doesn't make ice. Attempted to jump icemaker and found the dial in front would rotate slowly and the bail arm would raise to harvest. Gave cx quote for icemaker and replacement and he paid in full. Installed new icemaker, and when power restored the bail arm raised and water filled. Unit checks good"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Virginia Beach, VA 23464
Branden R.
Job Details: 02/02/2023
"cx complaint other.dryer has a burning smell & squeaking checked unit and found 4 rollers stiff on unit . also found idler pully a little stiff but not to bad at all will use on return just in case, also found element on unit has burnt dust on element causing unit to smell tryed to clear off and unable too, ordering all parts for proper repair to be done on unit .; ordrng 1 4392067 (dryer repair kit) and 2 WPW10314173 (roller)s and 1 WP3387747 (element)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Alexandria, VA 22304
Demonte S.
Job Details: 02/02/2023
"Inspected the unit. Found that the cx is saying that the Dishwasher is Leaking Water. Ran Service Diagnostics on the unit. Error Codes are F2E1 = Stuck Key. Checked all Keys to the unit. No Stuck Keys found on the Console. Noticed that the Left Inner Door Foam is wet. Took off the Inner Door to the unit. Ran a Normal Cycle on the unit. About 15 - 20 mins in the Normal Cycle the unit started to leak Water from the Left Corner at the Air Gap. Noticed that the Lower Wash Arm was stuck and not Spinning. If the cx calls back order the Sump Motor = W11087376 , Lower Wash Arm = W10837249 & Cover = W11573369. Don't go without parts."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Avenue, MD 20609
Robert A.
Job Details: 02/02/2023
"I came to install the parts. The IM and temps are working fine now. The ice bin is full of ice and the RC temp is 38degrees (set to 39). I installed the mullion and vent panel, as well as placing the datalogger in the RC. We will need to return to retrieve the datalogger. She is not free next friday (2/10), I set the appt for 2/13.; schdld next appmnt for 2/13 MON !"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Waldorf, MD 20601
Shane B.
Job Details: 02/02/2023
cx complaint is the unit not heating. when i arrived unit was pulled out of the room. i inspected and found a blown thermal fuse. replaced with VS part. removed as much lint as i could from the vent. tested unit for cx. unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4800XQ0
Near Stafford, VA 22554
Tanner B.
Job Details: 02/02/2023
"Unit not heating , units heating element open .. ordering element and tco fuses ..; ordrng 1 279816 (tco) and 1 279838 (element)"
We serviced a
WHIRLPOOL BUILT-IN M/W
Model KMBD104GSS01
Near Powhatan, VA 23139
Chris B.
Job Details: 02/02/2023
cx comp unit door will not close insp unit conf cx comp found when unscrewed from wall unit settled and door opens and closes as desighned advised biulder of issue house not yet ocupied
We serviced a
IKEA OVEN
Model IBS350DS02
Near Charlottesville, VA 22901
Eric F.
Job Details: 02/02/2023
"Did not receive all parts for job. Reached out to office, office rescheduling.; saved tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Henrico, VA 23233
Chris B.
Job Details: 02/02/2023
replaced heater tested unit working as desighned
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 02/02/2023
Customers complaint is unit not washing. Went into diagnostics and found errors for wash motor nut running and heat cycle shut off. Confirmed the wash motor is bad. NTO part.; ordrng 1 W11085683 (sump)
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS1
Near Tysons, VA 22102
David J.
Job Details: 02/02/2023
Cx complaint unit has scratch marks on stainless console. Arrived today and found scratches. After previous tech he had order a new console trim. Removed old console and replaced with new one. Could not properly test oven because unit is missing door. Unit is now working as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHW06
Near Alexandria, VA 22304
Demonte S.
Job Details: 02/02/2023
Arrived at the front gate at 7:05 a.m.. The gate officer has called all numbers to the cx. No answer. Tried to call office. No answer. I then called the Cx on the Vonage App. No answer. Left a detailed message explaining that we are at the front gate and the gate officer will not allow us to come on the property unless they speak to the cx. Also advised that we will wait 10 mins. Waited 10 mins no signs of the cx. Cx will need to reschedule the appointment. ; ordrng 1 W11504433 (COUPLER ( Drier)) and 1 W11504447 (Whirlpool Refrigerator Coupler ( Drier)) and 1 W11504415 (Whirlpool Refrigerator Coupler ( Compressor)) and 1 W11504431 (Whirlpool Refrigerator Coupler ( Compressor)) and 1 W11506619 (Whirlpool Refrigerator Coupler ( Compressor))
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Burtonsville, MD 20866
Andrew H.
Job Details: 02/02/2023
American plane is at the unit is not hot at the end of the wash cycle. Customer was concerned that she doesn't know if the hot water is working. I ran auto test mode found everything working. I checked for air codes no Erica's found I ran manual test mode found hot water dispensing when it's supposed to. I then explain to the customer that the last rent cycle is always going to be a cold rinse cycle. Customer stated that she just wasn't sure and just wanted to make sure everything was working properly because when she selects hot water at the end of the cycle the closer cold. Unit is working as design.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Tysons, VA 22102
David J.
Job Details: 02/02/2023
Cx complaint of unit needing hinge to hang left door. Arrived today and found left door off unit. Inspected door and found no issues with door. Looking for parts and missing top hinge and screws to hold hinge. Ordering parts for return visit. ; ordrng 1 W11505709 (Hinge left top) and 2 W11579735 (Screw top left hinge)s
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Laurel, MD 20707
Andrew H.
Job Details: 02/02/2023
Customer complaint is that the units lower drawer is not sitting flush and will not pull out easy. Customer stated unit arrived and she tried to pull unit out and found it was very hard to move. She showed me an area that the bottom drawer slides or glides on that had been marks in it where it looked like a truck Dolly had gotten underneath of it and bent this area. I checked the lower support slides for the drawer and found that there is areas that are bent in the slide area. Causing the drawer not to slide freely and making it hard to push in or pull out. I removed the drawer and used my flat pliers to straighten the slide support area. I also had to reattach the plastic glide onto the drawer due to it coming off when pulling out. After bending the support slide glide area I tested drawer and drawer is now sliding properly without any issues. Customer is happy with the way that the drawer is now but believe that she had gotten a damaged product because it came this way when delivered.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Germantown, MD 20876
Ricardo S.
Job Details: 02/02/2023
"Cx complains that the unt not washing at all, inspected unit, i ran diangostic test mode found an error code f8e3 overflow condition.. diagnostic test not working, unit drain all the time, found a blalck mark on controlm board,... also has a burning smell; ordrng 1 w11513248 (lid lock just in case) and 1 w11626074 (cntrl elec)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Newark, DE 19702
Taylor F.
Job Details: 02/02/2023
"Cx complaint is unit not washing. Tested inspected and verfied complaint. Replaced sump, control and owi sensor from previous visit. Tested unit and unit is now working as designed. Job is complete."
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Glenn Dale, MD 20769
Israel R.
Job Details: 02/02/2023
"F6E3 Over temp - Lo, F3E1 Lower oven sensor. Customer complaint unit is not working and is onlyh displayi oven cooling down even after a long time being off. I tested unit and found the lower sesnor is not registaring live data to the control. or control is not reading the sensor. Ordering lower temp sensor and lower control.; ordrng 1 W11598200 (Control) and 1 W11598120 (Temp sensor)"
We serviced a
AMANA WASHER
Model NFW5800HW2
Near Callaway, MD 20620
Robert A.
Job Details: 02/02/2023
Cx complaint that the unit is leaking water from the back of the unit. I inspected the unit to confirm the complaint. I ran a quick cycle and found the water coming from the drain tube area. I sold the part to the cx. He said he will install it himself. I did not install the parts. I collected the payment for the part.
We serviced a
KITCHENAID RANGE
Model KGSS907SWH03
Near Joppatowne, MD 21085
Neil H.
Job Details: 02/02/2023
CX COMPLAINT OVEN NOT IGNITING AT TIMES NEW IGNITOR NEEDED 359.05 COLLECTED CX WANTS EMAIL OF PAYMENT; ordrng 1 WP9760229 (Whirlpool Oven Igniter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Midlothian, VA 23112
Thomas B.
Job Details: 02/02/2023
"Cx complaint unit is not working properly inspected unit removed and replaced the start device and capacitor immediately blew removed and replaced the compressor, dryer and coupler tested and filled with 5.25 oz of R134A inspected for proper use unit now functions Normally"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC0
Near Great Mills, MD 20634
Robert A.
Job Details: 02/02/2023
"Cx complaint that the unit flashed an error code: f3e2. I inspected the unit to confirm the complaint. I found saved error codes: f3e2 f2e1. I ran the unit, it heats, tumbles and has decent airflow. I ran the moisture sensor feedback test and it had good values (65535). I ran the unit with a wet towel against the moisture sensor and it ran fine. The unit is working as designed. I called RAC with her phone to collect the payment for the service call and their card declined twice. She tried to reach management to use another card for payment. I waited 10min, still no payment for the service call. RAC is responsible for the service call fee not the cx.; saved tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Arlington, VA 22202
Leon
Job Details: 02/02/2023
waited at cx home for 10 mins left and had to pass the house againg and seen the cx was home cx throught she had a warranty and dint want to pay for repair cx said they will call around to see if they can get a ex warranty and call back
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Frankford, DE 19945
Frederick R.
Job Details: 02/02/2023
CX complaint is door panel rusted. Inspected and verified. Replaced front panel from pre-id. Durring repair bolts for handle snapped. Ordering 3 of each. In stock at Tribles. Reschedled for Saturday 2/4/23; ordrng 3 W11157086 (stud)s and 3 W10826179 (screw)s and 1 look (look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS01
Near Silver Spring, MD 20901
Dustin F.
Job Details: 02/02/2023
"Replaced Control per previous tech,(heating element had NOT arrived at CX house and more then likely was not needed according to TL) contacted TL and spoke to Chris, He helped me put the unit into test 38 then SH for short defrost cycle to test the unit(had no Tech sheet) Pulled an amp draw off the P1 connector on the board.3.76 Amps at the black Chris stated that thats good each element should be pulling 1-2 amps. confirming the heating elements are getting proper voltage from board. Used steamer to thaw out unit for CX. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Newark, DE 19713
Taylor F.
Job Details: 02/02/2023
"Cx complaint is unit not washing. Tested inspected and verifed complaint. Found the harness to be defective. Replaced the harness from previous diagnosis and tested unit. Upon testing found 0VAC coming from control to sump. Ordering control, cannot reschedule at this time.; ordrng 1 W11637581 (control)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Abingdon, MD 21009
Neil H.
Job Details: 02/02/2023
REPLACED THE DRAIN PUMP UNIT TESTED GOOD
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Elkton, MD 21921
Taylor F.
Job Details: 02/02/2023
Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the fill tube to be frozen where it goes into the IM. Turned on fill tube heater and it did not get warm after being on for several minutes. IM cycled properly. Ordering fill tube heater and IM.; ordrng 1 W11087201 (heater) and 1 W11579560 (ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY2
Near Bel Air, MD 21014
Brian R.
Job Details: 02/02/2023
cx complaint is unit stopped making ice. units O-O-W and she knows. checked unit and motor stuck and bar up. replaced ice maker and now unit checks. job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Charlottesville, VA 22911
Eric F.
Job Details: 02/02/2023
"Confirmed cx complaint unit burnt electrical smell. Could not locate a visible source of the smell, ordering heating components and thermostats.; ordrng 1 W11391712 (magnetron) and 1 W10832024 (thrmst-fix) and 1 W11256462 (diode) and 1 WPW10574736 (capactr-mg) and 1 W11224856 (thrmst-fix)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Newark, DE 19713
Taylor F.
Job Details: 02/02/2023
Cx complaint is unit not draining. Found there to be a plug in the disposal. Removed plug and unit is now working as designed. Job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Bethesda, MD 20816
Brian F.
Job Details: 02/02/2023
"Cx states low cool in rc, frost building outside evap cover, inspected and confirmed. RC temp 48* when set to 33*. Opened unit, found rc evap completely frozen, caused by drip pan bowing in the middle. Ordering drain pan, labor covered by S-code S16360.; ordrng 1 W11457241 (Evaporator drain pan)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Cheltenham, MD 20623
Shane B.
Job Details: 02/02/2023
"cx complaint is the unit not powering on at all. cx said breaker tripped. she reset it and drained unit but it tripped again and will not turn back on. found no power to unit when i arrived. had cx turn breaker back on, it tripped right away even with unit door open. reset sevearl times and it finally stayed on. still no voltage at the terminal box at unit. breaker then tripped again. i disconnected ACU from unit. still no voltage at terminal box. advised cx to call electrition."
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX535HPA00
Near Davidsonville, MD 21035
Israel R.
Job Details: 02/02/2023
Customer complaint unit is not making ice. I foiund the unit is not making ice and it was off. I tested the unit and found the recirculating pump is bad is not stopping the water and is not moving water to the top. Ordering recirculating pump. 0at tribles. Call customer when part is available. Unit is warranty 3 year warranty; ordrng 1 W11542867 (Recirculating pump) and 1 look (look 3 year warranty)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS00
Near McLean, VA 22101
David J.
Job Details: 02/02/2023
Cx complaint leds out in unit. After previous tech he had found leds needed to be replaced to new updated leds. Removed single point leds and replaced with new multipoint leds. Tested unit now working as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Charlottesville, VA 22901
Eric F.
Job Details: 02/02/2023
Confirmed cx complaint unit not turning on. Confirmed power to control but no function. Ordering control.; ordrng 1 W11170319 (control)
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Arlington, VA 22205
David J.
Job Details: 02/02/2023
Cx complaint dryer takes to long to dry. Arrived to unit and inspected. Found when testing unit it heats and Tumbles. While unit is on inspect vent outside of house and had zero airflow. Came back to unit and opened door and smelled burning lint. Cx needs to have this units vent cleaner professionally. Explained to Cx I would not use unit until its been serviced. And make sure they get a receipt to show proof of repair. Cx paid 120.00 for service call.
We serviced a
MAYTAG DRYER
Model MET3800XW1
Near Edgewater, MD 21037
Israel R.
Job Details: 02/02/2023
Customer complaint unit is not drying. TEsted vent and is exhausting out. I tested temps inside and i was only getting about 150 degrees. Check oulet tem and the thermosthat is clicking at 165 the most. Tested heater and is reading 12.5 ohms and heating glowing red. Unit is heating and exhausting not hot enough. Ordering thermosthat. schedule for sat with office.; ordrng 1 WP3387134 (thrmst-fix)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Arlington, VA 22205
David J.
Job Details: 02/02/2023
Cx complaint unit will not run. Arrived today and found console had separated from plastic causing water damage on display. After previous tech visit they had stated unit need a new console and two controls. Turned power off to unit. Removed door skin and replaced all parts. Turned power back on and tested unit. Unit is now working as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDW02
Near Randallstown, MD 21133
Sal R.
Job Details: 02/02/2023
CX complai nt is that the unit s door is not sealing. I was able to use a heat gun to correct a air gap in the gasket. Unit test good.; ordrng 1 LOOK (LOOK)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Bel Air, MD 21015
Neil H.
Job Details: 02/02/2023
CX COMPLAINT WHEN THE ICE MAKER FILL THE VALVE WHISTLES I EXPLAINED THAT WHEN THE PRESSURE /WATER PASSING THROUGH IS NORMAL FILLING TRAY NORMAL THEY WHERE COMPARING TO PRIOR UNIT EXPLAINED THE CHANGES IN NEW UNITS/THIS IS A WHIRLPOOL COMPARED TO DIFFRENT MODELS/BRANDS
We serviced a
KITCHENAID MICROWAVE
Model KMBP107ESS01
Near Bethesda, MD 20814
Brian F.
Job Details: 02/02/2023
"Cx states door not closing fully. Tested and confirmed. Opened unit and found torsion spring had come out of sliding arm assembly, causing damage to sliding arm. Found left hinge not closing enough, installed new hinge and reinstalled door, tested. Unit is now working properly. Ordering new sliding arm to replace damaged one.; ordrng 1 W11214480 (sliding arm)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Beltsville, MD 20705
Andrew H.
Job Details: 02/02/2023
I placed me control. I set defrost settings to 02. And I checked the water system. Units now working properly and I set temperatures back to recommended settings.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Richmond, VA 23225
Chris B.
Job Details: 02/02/2023
cx comp unit rolls on floor and is not level and leaks in back insp unit conf cx comp found right roller not alighned with cabinet replaced right roller leveled unit found leak at water line in back of where main line comes into unit at fitting ordering water line; ordrng 1 W11162040 (water line)
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BW2
Near Arlington, VA 22201
David J.
Job Details: 02/02/2023
CX no longer has this unit. Best Buy replaced the unit on the ticket with a new oven. Collected igniter that whirlpool had sent. No work was done at this job. Job complete.
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Goochland, VA 23063
Kyle A.
Job Details: 02/02/2023
Will need to reschedule cx due to dual read thermal couple being delayed. Called office and informed kb called cx and left message we need to reschedule for next week.; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Bowie, MD 20716
Israel R.
Job Details: 02/02/2023
Installed new ice maker and tested. Unit is back to normal operatioins.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near College Park, MD 20740
Dustin F.
Job Details: 02/02/2023
"Upon Arrival, tried to contact CX via phone call to find out where i can park. 'NO commercial vehicals',Private permite required parking', and WP2 Permite required parking' everywhere among various handicapped spots. LEasing office wouldnt let me park in front of building to run in and figure it out. Contacted office, they tried reaching out to CX as well and tried leaving a message. No answer, waited 10 min after speaking to office. CX needs to reschedule.; ordrng 1 Look (LOOk)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Washington, DC 20015
Brian F.
Job Details: 02/02/2023
"Cx states unit will not start, confirmed, found F8E4 error. Inspected unit found leak pan full tripping overfill switch, water is dripping from supply line into leak pan. Cx will have contractor replace supply line."
We serviced a
JENN-AIR OVEN
Model JJW3430DP01
Near Fredericksburg, VA 22406
Robert W.
Job Details: 02/02/2023
"CX Complaint is the unit wont work error code F2E1, Inspected unit and found error F2E1 cant get unit into diag error keeps popping up cycled power and checked connection all seatteed cycled power back on and still stuck key error, service bench show unit is out of warranty by 7 months called jennair tradecare and since unit isnt that far out of warranty they gave Auth#J15TGW0AP1 Ordering Console.; ordrng 1 W11087468 (Console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near ,
Chris B.
Job Details: 02/02/2023
replaced door and UI tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Cockeysville, MD 21030
Sal R.
Job Details: 02/02/2023
CX complaint was that the unit would nto dispesne ice. I foun d that the auger motor was not engadging with the bin. I was able to secure the bin in place and unit test good.; ordrng 1 LOOK (LOOK)
We serviced a
JENNAIR MICROWAVE
Model JMV8208WS1
Near Washington, DC 20005
Samuel R.
Job Details: 02/02/2023
talked with cx on call box and advised they dont have a unit to be looked at.called officer and was told to move on
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near Ashton-Sandy Spring, MD 20861
Robert L.
Job Details: 02/02/2023
"upon arrival did not have main harness, SD marked it as installed on previoius visit, called office(HM) found it in office stock, ordering harness in office stock, HM scheduled 2 tech for 2/7/23; ordrng 1 W11225370 (harns-wire) and 1 look (look)"
We serviced a
KITCHENAID COMBO
Model KEMS308SSS00
Near Cockeysville, MD 21030
Brian R.
Job Details: 02/02/2023
replaced part and tested micro as well as convect bake and both heated and check. made him try as well. unit checks and job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 02/02/2023
Customers complaint is unit doesnt work on certain cycles. Ran diagnostics and all ops checked ok. NTo main control.; ordrng 1 W11322903 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Kettering, MD 20774
Sal R.
Job Details: 02/02/2023
"Per the previouse tech, I was able to access and replace all parts. I then tested unit and unit test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Stone Ridge, VA 20105
Daniel J.
Job Details: 02/02/2023
left side fridge door not staying open checked unit is level but door not staying in palce also dispenser cover not staying seated pops out ordeing lower cam and cover dispenser; ordrng 1 WP12028505AP (cam) and 1 W10918008 (door closure) and 1 W10917991 (door hinge) and 1 W11519867 (dispenser top) and 1 W11519867 (dispenser) and 1 W10819546 (clip)
We serviced a
MAYTAG WASHER
Model MHW5630HW
Near Greenbelt, MD 20770
Dustin F.
Job Details: 02/02/2023
"CX complaint: unit wont runInspected unit, confirmed CX complaint. Found F0E5 error code, cleared code and ran test cycle. Everything worked good during manual diag test mode AND Normal cycle. Advised CX if Problem Persists to contact us again. Will need 2nd tech, unit is stacked and in tight space."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Ashburn, VA 20148
Daniel J.
Job Details: 02/02/2023
installed tub ring sloder and clutch when atttempting to remove and repalce dispenser cover nolonger holding to cabinet not clipping in to dispenser ordering cover; ordrng 1 W11550898 (bezel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Cockeysville, MD 21030
Sal R.
Job Details: 02/02/2023
CX compliant was that the door switch was stuck and the light would not come on. I was able to unjam the switch and light came on . Unit is opperating as designed.
We serviced a
KITCHENAID OVEN
Model KSGG700ESS2
Near Alexandria, VA 22308
Lloyd B.
Job Details: 02/02/2023
Cx complained the unit did not work at times. Inspected the unit and found a code of F8E0 for cooling fan. The NTC on the cooling fan was out of range. Unit needs new cooling fan; ordrng 1 W11107275 (blower 118.28)
We serviced a
JENN-AIR FREEZER
Model JBZFR24IGX00
Near Arlington, VA 22207
David J.
Job Details: 02/02/2023
Cx complaint unit is not making ice properly. After previous techs visit. They had found unit needed a new ice maker. Arrived and inspected found ice in tray. Found ice maker does not complete full harvest. Removed ice maker and inspected fill tube. Found no ice build up. Replaced ice maker and unit filled. Reinstalled parts. Unit is now working as intended. Job complete
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HS07
Near Germantown, MD 20876
Ricardo S.
Job Details: 02/02/2023
"manufacture year April 2022uti is dead, i have a glass top under the microwave, the setup is too tight i need a helper to pull the microwave down, i dont want to make any damage 2 techs job LOOK LOOK; ordrng 1 w11493414 (interlock) and 1 WPW10531156 (filter) and 1 2techsjob (2 techs job)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Georgetown, DE 19947
Frederick R.
Job Details: 02/02/2023
Replaced LED modules perprior diagnosis. Unit is now repaired and is working properly. job is complete
We serviced a
MAYTAG DRYER
Model MGDC465HW1
Near Hanover, PA 17331
Drew B.
Job Details: 02/02/2023
cx complaint that unit drum is making noise and also the door isnt closing tightly the door is being pushed out from the inner door panel is bowed causing the door to close flushly. and also the drum is also possibly warped casuing a thumping sound when spinning.. the rollers and pulley arent issue along with nothing int he felt csusing noise ... drum being sent to cx house and we will bring rest back cx will call when drum rrives to reschd if innerdoor panel is in by then; ordrng 1 W10899578 (drum 8@trb) and 1 WPW10463967 (inner door) and 1 W10861521 (inner seal) and 1 WPY055980 (hi temp adhesive 8@trb)
We serviced a
WHIRLPOOL DISHWASHER
Model MVW7230HW0
Near Chester, VA 23831
Justin W.
Job Details: 02/02/2023
"cx complaint not draining. checked unit to find error codes f9e1, f5e1, f8e6 found drain pump bad ohming out inconsistently between 22-25 ohms. found control sending 80 vac to drain pump when unplugged. control and drain pump needed for repair. cx stated they were going to replace unit and paid 120$."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Yorktown, VA 23693
Lucas R.
Job Details: 02/02/2023
"upon arrival dispatched with wrong model # cx unable to locate pop if found unit will need panel W11416371and nameplate W10909682 rust covered under 1 year.; (created new UIS, deleted prior attachment to UisID 412723), ordrng 1 look (look)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Great Falls, VA 22066
Christian C.
Job Details: 02/02/2023
Installed spray arms. Tested unit no errors. Ran through diag cycle no issues. Unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Richmond, VA 23223
Justin W.
Job Details: 02/02/2023
arrived to find no one was home. spoke to cx on ring doorbell. confirmed phone number was correct. called using vonage app. advised cx to call back into office to reschedule on a day that works for her.; ordrng 1 look (look)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Richmond, VA 23237
Justin W.
Job Details: 02/02/2023
cx complaint off balance and error code f0e7. checked unit to find no error codes. error code for f0e7 cleared by cleaning washer. suspension checked good. leveling checked good. found off balance caused by vibrational resonance. advised cx to pay close attention to loading and detergent use. advised every little issue will compount due to unit on second floor and on drain pan. unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Richmond, VA 23223
Justin W.
Job Details: 02/02/2023
cx complaint rc not cold and fc thawing. checked unit to find defrost issue. test 6 turned heater on. found bi metal reading incorrect. found ui not sending unit into defrost. thawed evap and ordering ui and bi metal to complete repair; ordrng 1 W11566894 (ui) and 1 W11566892 (evap harness includes bi metal)
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near Richmond, VA 23229
Thomas B.
Job Details: 02/02/2023
Removed and replaced the cabinet tested and inspected for proper use unit now functions Normally
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Hampstead, MD 21074
Sal R.
Job Details: 02/02/2023
CX compliant is that the unit shakes loudly while in the high speed spin cycle. I was able to enter diag and found no error code. I ran a auto test and a quick wash cycle and found no issues with the unti . I called WP Tech Lline and explained my finds and discussed previouse work / parts replaced. Unit is opperating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Glen Allen, VA 23059
Thomas B.
Job Details: 02/02/2023
Arrived at cx home cx states he didn't know of any of this and the 2 parts that did arrive the builder project manager had picked up unknown where unit is now located office called cx and I was instructed to close doing as instructed
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Little River, SC 29566
Paul F.
Job Details: 02/02/2023
Customers complaint is not broiling properly. Found the broiler comes on but shuts off within a minute or 2. Its the control shutting it off also. The thermostat is showing the proper temps aso.; ordrng 1 W11159621 (control) and 1 W10833885 (sensor)