We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Fredericksburg, VA 22407
Robert W.
Job Details:
02/02/2023
Replace door switch unit is working properly.
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Leesburg, VA 20176
Ken M.
Job Details:
02/02/2023
Customer complaint is that the unit is gave a communication error F6E1. Unit currently powers on and was able to start a cycle. Let the cycle run for a little while to see if the issue could be duplicated. Unit ran the cycle properly and was able to restart the cycle immediately. Entered diagnostics and was able to confirm the F6E1 error code. Possible issue with the new console and control. Reordering both.; ordrng 1 W11583883 (console(reorder)) and 1 W11565020 (control(reorder))
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS05
Near Alexandria, VA 22314
Leon
Job Details:
02/02/2023
"cx complaint was unit freezer door wouldnt open up smooth confirmed complaint see the freezer door wasnt closing all the way cx said someone left the door open before she moved in no ever closed it, open freezer door need alot of ice all over the drawers and the racks took apart the freezer h=used hair drier ro melt all the ice then put everything back together then tested opening and closing the door which closed smoother"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Gaithersburg, MD 20879
Ricardo S.
Job Details:
02/02/2023
"Cx complains that the unit has a plastic odor, inspected unit wires cks ok. the odor comes from the blower fan, interlock switches and magnatron cks ok.. oven wroks fine. top wires and fuses cks ok., order blower fan and appliance board; ordrng 1 w11344874 (blower fan) and 1 w11325603 (cntrl elec)"
We serviced a
WHIRLPOOL DRYER
Model WED9600TW1
Near Virginia Beach, VA 23451
Branden R.
Job Details:
02/02/2023
"cx complaint squeaking constantly while running squeaking constantly while running while running checked unit and found blower wheel vary lose on motor allowing alot of noise when unit is running also found heavy viberation on all the rollers , unit will need repair kit , blower wheel and motor along with idler pully for proper repair . qouted cx , cx unsure if repair or place at this time advised ticket stays open for 30 days . CX PAID SERVICE OF 120 ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Murrells Inlet, SC 29576
Jason T.
Job Details:
02/02/2023
"Cx complaint, no ice production, found icemaker fill tube frozen, installed permagum sealer around the air gaps to prevent the fill tube from freezing. Installed icemaker assembly, verified fill-harvest...working as designed.; ordrng 1 212643 (sealer-gum JT VS) and 1 LOOK (LOOK), used 1 212643 (permagum) from stock"
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL03
Near Frederick, MD 21704
Bernard M.
Job Details:
02/02/2023
"Cx complaint unit doesn't make ice. Entered into service mode and ran test 59 and the fan came on. Ran test 120 and the icemaker didn't move. Replaced icemaker using pre-id parts, re-ran test 120 and unit with through progressions and displayed PA. Unit checks good"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Pawleys Island, SC 29585
Jason T.
Job Details:
02/02/2023
"Cx complaint, water leaks from the bottom, found gear case leaking at the seal, dragging during factory agitation test. Installed gear case and slider from van stock, ran factory diagnostic test to calibrate and verify unit operation...working as designed.; ordrng 1 W11449841 (GEAR CASE JT VS) and 1 W10734521 (slider JT VS) and 1 LOOK (LOOK), used 1 W11449841 (GEAR CASE), and 1 W10734521 (SLIDER) from stock"
We serviced a
WHIRLPOOL WASHER
Model wtw5057lw0
Near York, PA 17402
Fred G.
Job Details:
02/02/2023
i was able to access unit and replace the capacitor and drive motor as per previous tech. tested unit and found unit now checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Washington, DC 20011
Brian F.
Job Details:
02/02/2023
"Cx states unit not dispensing water or making ice, tested and confirmed. Inspected unit, found frozen water tank, thawed water tank and tested, water is now dispensing. Filter is restricting water flow, recommended cx replace filter. Ordering gasket to block flow from air tower onto water tank.; ordrng 1 W10394945 (gasket)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Portsmouth, VA 23707
Orbie
Job Details:
02/02/2023
"replaced capacitor and drain pump. tested unit. found water dripping from drain pump hose, replaced clamp and tested unit again. working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Chesapeake, VA 23322
Austin D.
Job Details:
02/02/2023
cx complaint the unit is not cooling in the fridge section. checked the unit and found that the vavle body is not opening on the rc side that is causing the fridge to be very warm. also found erosion around the evapoorator showing signs of a leak. ordering all parts needed to resolve the issue.; ordrng 1 W11492867 (evaporator) and 1 W10832994 (compressor) and 1 WPW10143759 (filter drier) and 1 W11575003 (valve body) and 1 sstech (ss tech)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAE00
Near York, PA 17408
Fred G.
Job Details:
02/02/2023
"cx complaint unit is making a humming sound. cx also stated unit was keepingh temps for food. inspected unit and found unit was unplugged. plugged unit in and entered diag, 01=01, 02=01, 03= both FC and RC fans came on. 06 showed bimetal was open. 39=01. test 04 i found compressor built frost patterns on both evaps. i let unit run for a while and found RC evap was building a good looking frost pattern. the RC evap drip pan is not warpped. seems like today unit is working as designed. i advised cx not to unplug unit if issue reoccurs. today unit checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Culpeper, VA 22701
Tanner B.
Job Details:
02/02/2023
"unit needs new heater for fill tube, valve and filter housing to correct issue w/ top IM not producing ice; ordrng 1 WPW10341329 (valve) and 1 W11194438 (housing) and 1 W11087201 (heater)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Ellicott City, MD 21042
Robert L.
Job Details:
02/02/2023
"installed new transmissiion,cam,belt,cap,washplate per previous, tested all ops ok"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Newport News, VA 23608
Lucas R.
Job Details:
02/02/2023
"cx complaint unit overheating, checked unit found temp senor on back of unit next to wall, punched oou hole for sensor, replaced sensor, unit melted light socket and welded bulb, also ordering touch up paint for scratches; ordrng 1 W10856866 (sockt-lite) and 1 WPW10181986 (sensor lr/vs) and 1 W10888179 (bulb) and 1 812471 (paint), used 1 WPW10181986 (sensor lr/vs) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Alexandria, VA 22301
Leon
Job Details:
02/02/2023
cx complaint was unit still cut off in the RC side confirmed complaint replaced the UI waited around unit started to get colder
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Lewes, DE 19958
Michael E.
Job Details:
02/02/2023
CX complaint: small ice and little water dispense. Tested and verified complaint. I disconnected filter but flow did not change. I found the supply line kinked which was a partial factor in this but still water flow is very slow. Great water pressure from supply line. Ordering inlet valve and filter housing (just in case). Cannot reschedule due to AIG; ordrng 1 W11482025 (inlet valve) and 1 W11482384 (filter head)
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Middle River, MD 21220
Neil H.
Job Details:
02/02/2023
REPLACED THE CONTROL AND RECALB WASHER UNIT TESTED GOOD.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Frederick, MD 21704
Bernard M.
Job Details:
02/02/2023
"Cx complaint unit doesn't make ice. Entered service and ran test 56 it then displayed error E5 thermistor fault. Ran test 57 and it didn't harvest. Ran test 45 and it filled with partial water. Ordering icemaker and fill tube heater, once parts are in contact cx to reschedule; ordrng 1 W11579560 (icemaker) and 1 W11087201 (fill tube heater)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Virginia Beach, VA 23462
Branden R.
Job Details:
02/02/2023
"cx complaint still freezing the food checked unit and found temps at 38 in fridge and 1 in freezer , checked all major componets and found everything working as designed . compressor amp draw at .82amps thermistors are in range as should be . cx complaint eggs are freezing along with strawberries .found gasket on left side not seated to unit properly and needed to be steamed out , steamed gasket and tested all fans everything working as deisnged with no ice build up in freezer called techline to document"
We serviced a
JENN-AIR HOOD
Model JXD7036YS7
Near New Market, VA 22844
Danny R.
Job Details:
02/02/2023
after a use the unit doesnt turn on ordering motor and switch assy and slide switch on thew side will need two men this is building vent and will need to be uninstalled and taken apart cant do this with one person takes two ppl multiple units will need to be taken out to get unit out of counteer to install parts; ordrng 1 W11187731 (motro assy) and 1 W11088943 (control hood) and 2 2men (look look 2 men)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Charles City, VA 23030
Justin W.
Job Details:
02/02/2023
replcaed all parts ordered 3 controls in back of unit and ice maker fill tube. tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Winchester, VA 22601
Danny R.
Job Details:
02/02/2023
installed parts as soon as i started unit erro codes came up called tech line per sp W11632927 this could be a motor or cap issues also drain pump and lower harness all read out of range and harness broken; ordrng 1 w11513246 (control look look reorder part) and 1 W11283592 (motor) and 1 W11395618 (cap) and 1 W11399437 (drain motor) and 1 W11643701 (lower harness)
We serviced a
JENN-AIR DISHWASHER
Model JDB9000CWP2
Near Vienna, VA 22180
Jason A.
Job Details:
02/02/2023
CX complaint DW racks rusting. Rollers fell off. Install 4 rollers on LOWER rack. Test for proper operation. Straightened out bent upper rack as it was catching seal on right side. Rack now clears. ALL PARTS I ORDERED HAS NOW BEEN REPLACED / INSTALLED > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Virginia Beach, VA 23455
Branden R.
Job Details:
02/02/2023
"cx complaint aig ref freezing up checked unit and found everything is checking good on unit called techline and went threw multible test on unit , techline advised to change freezer door stating there can be a bad wire in door we do not see . ordering door per techline; ordrng 1 W11467374 (door)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBBL306ESS01
Near McLean, VA 22101
Emmanuel R.
Job Details:
02/02/2023
"Replaced all 10 led lights , tested unit, unit is now working as designed."
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Winchester, VA 22601
Danny R.
Job Details:
02/02/2023
cx states unit doesnt comeon or heat found thermal fuse blown also has 2 other issues door gasket is bad and hand to open unit ios bad . with out handle unit cant be opend and can cut cx; ordrng 1 W10861521 (gasket door) and 1 W10861225 (handle) and 1 W10841140 (adhesive)
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Herndon, VA 20170
Christian C.
Job Details:
02/02/2023
"Cx complaint unit does not work. Inspected unit found F8E1 long fill error. Ran through diagnostic cycle. No issues. Cx said unit will not wash a full load of clothing. Had cx run unit like they usually do. Got through sensing cycle unit filled and agitated. Went to wash led and unit is agitating. After about 5-8 minutes unit drained and wash led turned off. Restarted unit finished sensing, washing, and got to rinse cycle but after draining in rinse cycle rinse led turned off and wash led turned back on and unit did nothing. Called techline.Ran through diagnostic check with techline no issues. Advised to check stan pipe. Pipe is too low to the ground. Should be 39in from the floor and the drain tube must be 4in in. Stand pipe is like 20in. Cx needs plumber to fix stand pipe."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Lower Paxton Township, PA 17112
Cody H.
Job Details:
02/02/2023
"CX complains unit is making a clicking/ grinding noise. RC is showing 41* FC is showing 13*F. Unit damper is making excessive noise when opening/closing to adjust temp. Ran test 3 to eliminate other noises, unit makes the noise when damper is moving only. ordering damper motor for return visit. CX paid in full.; ordrng 1 WPW10479155 (damper motor)"
We serviced a
KITCHENAID RANGE
Model KSEG950ESS0
Near Ijamsville, MD 21754
Bernard M.
Job Details:
02/02/2023
"Cx complaint F2E1 error flashes on console. When arrived the stuck key error was present and was unable to enter into service mode. Cx has replaced control and console 2 times and still has same result. Replaced console using pre-id parts with same result. Inspected harness and found the connection from console to control is wires when originally was ribbon. Spoke with MR and got part number for ribbon connection and gave to cx. Informed cx if ribbon doesn't work, contact office to set return to contact TL. Cx paid $240 for service and labor"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Oak Hill, VA 20171
Christian C.
Job Details:
02/02/2023
Cx complaint time keeps resetting. Ordering console. Advised cx to connect unit to wifi in the mean time. Console none in stock at upper marlboro and whirlpool.; ordrng 1 W11297728 (console)
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Middle River, MD 21220
Neil H.
Job Details:
02/02/2023
REPLACED THE SPIN BASKET AND THE SPANNER UNIT CHECKED GOOD RECALB.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Virginia Beach, VA 23452
Branden R.
Job Details:
02/02/2023
"cx complaint checked unit and found HEAVY amout of oil under unit , tested and found everything checked good other then the gearcase on unit . ordering full gearcase repair .; ordrng 1 W11393685 (gearcase) and 1 W10754158 (stator) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10754161 (rotor) and 1 W10752283 (washplate)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Baltimore, MD 21224
Eric W.
Job Details:
02/02/2023
cx complant of not cooling enough in freezer removed dryer and suction line used nitrogen to blow back threw the cap line no blockages i could see and did the same for the condencer and line in cabnet no oil or rust comming out refilled the unit and tested for pressure to equelize and they did cx will watch temp in freeezer
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Chesapeake, VA 23322
Zachery R.
Job Details:
02/02/2023
"replaced valves, tested, unit making loud squeeling sound, come to find oil leaking from bearings onto clutch and belt, ordering gearcase, washplate, clutch and belt to complete repair.; ordrng 1 W11454734 (gearcase) and 1 W11239857 (belt) and 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 W10834917 (washplate)"
We serviced a
WHIRLPOOL DISHWASHER
Model Wdta50sahz0
Near Baltimore, MD 21224
Eric W.
Job Details:
02/02/2023
cx complant of unit trippping breaker found unit is hooked up to arc falt breaker and only soft tripping cx is going to chang breaker
We serviced a
JENNAIR REFRIGERATOR
Model JB36NXFXLE01
Near Pawleys Island, SC 29585
Jason T.
Job Details:
02/02/2023
"Cx complaint, no led lights in the fridge-freezer, verified vac at the control module. Unit needs Qty 12 led module P/N W11632139, ordering qty 4 to complete the repair. Parts-Labor covered under repair S-Code : S84638 Technical Service Pointer #: W11606409. Charging for the service call only : $120.000 (PAID IN FULL REF # 4840270387) Advised cx to contact VIA dispatch once all parts are received to schedule return visit, cx agreed.; ordrng 4 W11632139 (LED MODULE)s"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Gaithersburg, MD 20878
Ricardo S.
Job Details:
02/02/2023
Replaced Diode.. unit tested several times and micrwave works fine
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LS1
Near Chesapeake, VA 23323
Austin D.
Job Details:
02/02/2023
"cx complaint the control was loose and that the unit is intermittenly working. checked the unit and found that the control panel was loose and i reseated the control to the panel. next i tested the unit. was told it is intermitten. advised cx that i can not make it act up while im here. therefore, i am ordrign the control for an intermitten problem since if the safety valve, burner, etc. are told to work by the control they are working as they should. that would lead me to believe sometimes the control is not sending voltage where it needs to go. control on fbo. office will call to reschedule.; ordrng 1 W11542180 (oven control)"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Culpeper, VA 22701
Tanner B.
Job Details:
02/02/2023
CX Concern the unit wouldnt complete cycle. no errors . recalibrated unit and ran diag . job complete
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9979SKZ0
Near Chesapeake, VA 23323
Zachery R.
Job Details:
02/02/2023
"cx complaint unit displaying f8e4, checked unit, verified fault. come to find float switch reading open, replaced switch, tested, unit working as designed.; ordrng 1 W11545764 (float switch(zr v/s))"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Spotsylvania Courthouse, VA 22551
Tanner B.
Job Details:
02/02/2023
"loose door switch connection, reseated and tested unit. now starting. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW0
Near Hampton, VA 23666
Lucas R.
Job Details:
02/02/2023
"cx complaint unit not spinning, checked unit found f0e3 overload, f5e4 latch, and f2e1`stuck key code, latch failed in manual diag, unit passed quick test, replaced lid lock, calibrated, same results, controls not recognizing latch; ordrng 1 W10858298 (console) and 1 W10812421 (control) and 1 W10810403 (latch lr/vs), used 1 W10810403 (latch lr/vs) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Millville, DE 19967
Frederick R.
Job Details:
02/02/2023
"Replaced FC evap harness , control, drain tube and blade per prior diagnosis. Verified drain tube clear. Out unit back together and its working properly. Fans and compressor all on. Informed CX 24-36 hrs for unit to get to temps. Job is complete"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS
Near Stone Ridge, VA 20105
Daniel J.
Job Details:
02/02/2023
customer oven missing vent cover informed customer its parts wouldnt be covered since its been or 30 days and missing parts arent covred will contact kitchenaide to figure out how to proceed; saved tckt
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near ,
Frederick R.
Job Details:
02/02/2023
CX complaint is rust on door. Inspected and verified complaint. Replaced MW door from pre-id. Verified emailaddress and POP as 7/20/22. MW is repaired and working proerly. Job is complete
We serviced a
JENN-AIR COOKTOP
Model JGD8430ADS
Near Vienna, VA 22182
Jason A.
Job Details:
02/02/2023
"CX complaint GAS COOKTOP glass broken & burners spark but dont light. All screws are rusted. Left a quote. CX will call office if they decide to repair > JJ; ordrng 8 WP3368921 (screw-torx $2.08)s and 2 74007735 (burner base 2-RR, LR $87.63 )s and 1 74007736 (burner base FR $98.71 ) and 1 WP7505P33960 (burner base small FL $73.25) and 1 7513P421-60 (manifold p $149.62 ) and 1 74010772 (orifice holdr RF $84.15 ) and 1 74010773 (holder-orf RR $97.27 ) and 1 74010774 (orifice ho LF $90.18 ) and 1 W11416836 (orifice ho LR $58.62 )"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS00
Near Ocean View, DE 19967
Frederick R.
Job Details:
02/02/2023
CX complaint is unit still a no cool. Inspected tested and found pressues at 0 on low side and 70 on hi side. Verified new drier is not clooged and the oild has now contaminated the rest of hi side. Spoke to Derek at WPTL. Sent pics of drier clogged with black oil. Submitted unit for non repairable PEX. . Closing ticket. Job is complete
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS
Near Virginia Beach, VA 23452
Austin D.
Job Details:
02/02/2023
cx complaint the control is not functioning. checked the unit and found signs of infestation. no live bugs at this time. ordering a new control to resovle the issue.; ordrng 1 W11594224 (control)
We serviced a
MAYTAG DRYER
Model MEDB850WQ0
Near Spotsylvania Courthouse, VA 22553
Tanner B.
Job Details:
02/02/2023
"Installed new rollers , tested unit. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Orrstown, PA 17244
Andrew S.
Job Details:
02/02/2023
"Cx complaint is that the unit FC LED is out. Upon arrival I found that the other lights were still illuminated but slightly dim. I was able to access and replace the FC LED with one from VS per SPW11460554. I also called TL and documented my findings; ordrng 1 W11601310 (3Pt LED AS/VS), used 1 W11601310 (TP LED AS/VS) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS1
Near Fredericksburg, VA 22407
Robert W.
Job Details:
02/02/2023
Arr at location and unit was alreadsy repaired cancel ticket.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Potomac, MD 20854
Roberto I.
Job Details:
02/02/2023
"CX complaint icemaker didn't make ice for several days, but now is working again.Ran test 25 and cycled the icemaker, found it noisy and slow during harvesting. Ordering icemaker WPW10300024. Return visit 2/14/23; ordrng 1 WPW10300024 (icemaker (Rop1y))"
We serviced a
WHIRLPOOL HOOD
Model UXT5530AAS3
Near Stafford, VA 22554
Tanner B.
Job Details:
02/02/2023
"Found loose connection at control , reseated and tested unit. Job complete"
We serviced a
JENN-AIR RANGE
Model JGRP436HM01
Near Bethesda, MD 20817
Roberto I.
Job Details:
02/02/2023
"Cx complaint console hanging on the left side.Confirmed complaint, found the metal clip holding the console, bent. I was unable to re-shape the clip, since this broke when I attempted. Ordering clip W11318207.; ordrng 1 W11318207 (clip)"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Bowie, MD 20715
Israel R.
Job Details:
02/02/2023
Customer complaint unit is not going pass soak.Found rthe unit is not hooked up to water and there is a new washer nect to it. I hocked up the unit and tested. No error codes and the unit is completing a test cycle. I ran a quick cycle and completed. Ran a normal cycle and the unit filled and went pass soak and wash light turned on and the unit is agitating and spinning. I cant find anything wrong witht he unit. CAlled techline and the unit is working as designed. Unit is good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near Vienna, VA 22182
Jason A.
Job Details:
02/02/2023
"CX complaint FRIDGE & FC temps got warm ice in bin melted. RC never got very cold. Arrived at address & thermometer in RC shows 40F & there is fresh ice in bin, Items in FC frozen Checked thermistors are reading in diagnostics & read MAX AVG & MIN temps last 6hours of operation. Ran test 40 cooling test. & 38 155W. Gauges leak at RED hi side valve while filling. Filled to 4.75 OZ R134. Test 38 100% good frost pattern > JJ; ordrng 1 W11592010 (Compressor kit) and 1 W11575001 (3way valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Clayton, DE 19938
Taylor F.
Job Details:
02/02/2023
"Cx complaint is unit not dispensing ice. Tested inspected and verifed complaint. Replaced divider, impeller, and auger motor from previous diagnosis. Tested unit and unit is now working as designed. Job is complete."
We serviced a
WHIRLPOOL FREEZER
Model WRT511SZDW02
Near Virginia Beach, VA 23456
Branden R.
Job Details:
02/02/2023
"cx complaint there is a gurgling sound present that started 2 1/2 weeks ago. ever since the sound . . . checked unit and found temps at 15 in freezer and in fridge was 38 , found unit making loud gurgling noise coming from the cabinet on unit where lines run threw unit sounds like it has a restriction inside of unit . checked compressor and found compressor running at .5 amps . unit will need SS repair ordering all parts also ordering evap just incase; ordrng 1 W11580057 (compressor) and 1 W11506619 (coupler) and 1 W11578570 (coupler) and 1 W11109499 (dryer) and 1 W11578004 (evap) and 1 W11504450 (lokring) and 1 nitrogen (nitrogen) and 1 SStech (SS tech)"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ1
Near Ellicott City, MD 21042
Robert L.
Job Details:
02/02/2023
"installed lence support per previous, tested all ops ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Norfolk, VA 23507
Orbie
Job Details:
02/02/2023
upon arrival cx messaged office saying this week wasn't good and needs to reschedule but not to reschedule until she texts office a good date that works for her.; saved tckt
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Chesapeake, VA 23320
Austin D.
Job Details:
02/02/2023
came out to resolve the issue with the unit. disassembled as needed. repalced all parts and put the unit back together. tested and calibrated teh unit. unit is running as designed.
We serviced a
WHIRLPOOL DRYER
Model WHD862CHC2
Near Lovingston, VA 22949
Eric F.
Job Details:
02/02/2023
"Confirmed cx complaint unit not drying properly. Unit not going into diagnostic mode, cx states he's had occasional issues with unit not going into cycle. Cx is also asking that the evap be cleaned, will do cleaning when unit is apart for installation.; ordrng 1 W11347420 (UI) and 1 W11516520 (acu)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Kensington, MD 20895
Roberto I.
Job Details:
02/02/2023
"Cx complaint damaged clothes.Ran test mode, no errors. Inspected agitator, found nothing wrong with it. Ran agitation and spin, the unit worked as designed, I was unable to replicate any issue."
We serviced a
MAYTAG DRYER
Model MEDB855DC
Near Conewago Township, PA 17331
Drew B.
Job Details:
02/02/2023
cx still has the ms# completley off the sticker... the unit is making onise when running and will need the following part listed but instrcuted cx to call ameircan home shield about the ms issue..; ordrng 1 W10837240 (pulley 100@trbs) and 4 WPW10314173 (rollers100@trbs)s
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Chesterfield, VA 23838
Chris B.
Job Details:
02/02/2023
cx comp un it leaks insp unit conf cx comp found door pushing insolation into tub causing insolation to absorb water and leak on floor adjusted inner and outer door and insolation tested unit working as desighned
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ07
Near Lovingston, VA 22949
Eric F.
Job Details:
02/02/2023
"Confirmed cx complaint unit still overcooling in freezer. Ordering control, thermistors and harness with thermistor.; ordrng 1 W11524469 (control) and 1 12002355 (thermistor kit) and 1 W11469743 (harness) and 1 W10316760 (thermistor)"
We serviced a
WHIRLPOOL WASHER
Model WTW2000HW0
Near Washington, DC 20017
Brian F.
Job Details:
02/02/2023
"Cx states unit not draining, tested and confirmed. Inspected unit, found sock blocking drain hose. Removed obstruction and tested. Unit is now working properly."
We serviced a
WHIRLPOOL FREEZER
Model WRT112CZJB00
Near Chesapeake, VA 23323
Zachery R.
Job Details:
02/02/2023
"cx complaint no cool, checked temps, fc at 53 degrees, rc at 48 degrees, thermistor is within range, spoke with LR. was advised to order compressor and evap to complete repair. advised cx to read owners manual page 4 and showed cx that owners manual states unit will not work efficiently if temps drop below 55 degrees or go over 110 degrees, advised cx they will be contacted for return visit.; ordrng 1 W11370574 (compressor) and 1 W11504419 (lockring) and 1 W11504420 (coupler) and 1 W11490399 (drier) and 1 W11506623 (coupler) and 1 W11504448 (coupler) and 1 W11368877 (evap) and 1 W11504449 (coupler) and 1 W11225184 (tube)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Montpelier, VA 23192
Thomas B.
Job Details:
02/02/2023
Cx complaint unit is not working properly inspected unit found frozen over evaporator thermistor failure cx had already melted ice expect behind panel cleared and replaced charged 379.48 cx paid in full By CC
We serviced a
JENN-AIR REFRIGERATOR
Model JUCFP242HX11
Near Norfolk, VA 23508
Orbie
Job Details:
02/02/2023
"cx complaint unit not making ice. checked unit found no ice in bin. tried spinning icemaker, ice maker locked up. ordering parts needed to complete repair. part is special order.; ordrng 1 W11596827 (icemaker)"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW3
Near Glen Allen, VA 23059
Thomas B.
Job Details:
02/02/2023
Cx complaint unit is not working properly inspected unit found center post screw missing had another on vehicle reinstalled tested for proper use unit now functions Normally
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Chesterfield, VA 23838
Chris B.
Job Details:
02/02/2023
cx comp unit door have to lean to make unit work insp unit conf cx comp found unit to be straight and no dents but have to press on door to get unit to work as desighned ordering interlocks inner and outer door badge and hinges will need second man to help remove wall mounted unit due to it being very high mounted abouve wall oven; ordrng 1 W11600216 (outer door) and 1 W11600214 (inner door) and 1 W10909682 (name badge) and 2 W11598178 (hinge)s and 1 W11578578 (interlock harness)
We serviced a
WHIRLPOOL DRYER
Model WGD6620HW3
Near Herndon, VA 20170
Christian C.
Job Details:
02/02/2023
"Installed burner coils, moisture sensor harness, sensor, and gas inlet thermistor. Tested unit. Unit is heating. Unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Midlothian, VA 23112
Chris B.
Job Details:
02/02/2023
"cx comp unit leaks insp unit conf cx comp found im fill tube leaking unit will need im fill tube W11415785 part 61.95 120 sc 110 labor 15 ship 3.72 tax total collected 310,67 cx paid in full ; ordrng 1 W11415785 (tube)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL1
Near Great Falls, VA 22066
Christian C.
Job Details:
02/02/2023
"Cx complaint of an F7E2 error. Inspected unit found F7E2 variable speed wash motor failure. Ran through diag and unit filled but did not start motor popped the F7E2 error. Power cycled unit and reseated connections to motor and control. Issue still persists. Tested motor at control P5-1 to P5-2 reading 16.4 ohms acceptable range is 10-15 ohms. Explained to cx and they do not want to go through with repair. They will contact who they bought it from. If cx calls back order W11505996-control, and W11460946-sump assembly."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Burtonsville, MD 20866
Dustin F.
Job Details:
02/02/2023
"CX complaint: Messed up display on handle Inspected unit, confirmed CX complaint, board on inside of door panel shorted and cracked the plastic of the outter door panel from heat expansion. prongs on board are no good after short and all plastic innerds in and around display area not seating in door correctly. prevents CX from closing door properly. was going to replace element from SP, but element they gave me is missing gasket. reordering element along with console,pocket insert, and stainless door.; ordrng 1 W11416459 (console) and 1 W10858705 (pocket insert) and 1 W11416785 (stainless outer door panel) and 1 W11537778 (Element(REORDER))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Wellsville, PA 17365
Fred G.
Job Details:
02/02/2023
i was able to access unit and repace the led mod harness as per previous tech. units lights now all work and checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Kensington, MD 20895
Dustin F.
Job Details:
02/02/2023
"CX complaint: unit not making ice. Inspected unit, found unit is at 14 degrees in FC compartment. Inspected unit further, found Condensor SUPER clogged up with an inch thick layer of dust. Removed a portion of the dust and the FC temp dropped to 4 degrees. advised CX to clean up thier condensor and call back if they have any further issues with their IM; ordrng 1 look (look)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE404DSS0
Near Ellicott City, MD 21042
Robert L.
Job Details:
02/02/2023
"installed OWI and main control per previious, tested all ops"
We serviced a
JENNAIR COOKTOP
Model JMW8527DAS
Near Germantown, MD 20874
Ricardo S.
Job Details:
02/02/2023
"Cx complains that the oven takes long time to reach temp, inspected unit on bake cycle, broil element is heating up but the bake not working at all, i remove the back cover.. thermostat cks ok, broil element recieves 240vac, bake element receives 0.0vac. broil read 13.9 ohmd, bake elemenet read 19.7 ohms.. the relay on mian board not working, order part ... bring the bake element just in case; ordrng 1 WP74009714 (cntrl-elec)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Owings Mills, MD 21117
Brian R.
Job Details:
02/02/2023
replaced all lights and checked unit. units bright as can be and all lights work. job complete.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near Annandale, VA 22003
Lloyd B.
Job Details:
02/02/2023
Cx complained of broken glass. Inspected the unit and found a thermal event caused the inner glass to break during preheat. Unit needs new inner glass; ordrng 1 WPW10300487 (inner glass)
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Aberdeen, MD 21001
Brian R.
Job Details:
02/02/2023
replaced all parts ordered and checked unit with what i could as unit was in the back of rent a center. unit checks. job complete.
We serviced a
JENNAIR FREEZER
Model JBSS48E22L00
Near Annandale, VA 22003
Lloyd B.
Job Details:
02/02/2023
Cx complained the unit leaked. Inspected the unit and found it drips from the ice maker when cycling. Unit needs new ice maker; ordrng 1 W11629269 (ice maker)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Falls Church, VA 22046
Emmanuel R.
Job Details:
02/02/2023
"Cs led lights keep going out, confirmed complaint. Found multiple led light out in the fc and rc . Replaced all 12 led , unit is now working properly.S-code S84638 covers the cost of 12 replacement lights andlabor."
We serviced a
KITCHENAID DISHWASHER
Model KDTM704EBS1
Near Sterling, VA 20164
Christian C.
Job Details:
02/02/2023
Cx complaint unit racks are difficult to move. Inspected unit found all 3 racks intermittently hard to slide in and out. No errors stored. Ran through diag cycle and no issues. Installed lower and middle tracks. Lower and middle racks now slide without issues. Ordering upper tracks.; ordrng 1 W10913628 (left 3rd rack) and 1 W10914507 (right 3rd rack)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Lorton, VA 22079
Demonte S.
Job Details:
02/02/2023
"Installed the Control Board, Fan Motor & Drain Tube. Tested the unit. Unit is starting to Cool. Unit is working as Designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDW02
Near Enola, PA 17025
Cody H.
Job Details:
02/02/2023
"CX complains unit is not cooling like it should be. Unit is reading 15*F in the FC is reading 41*F. Thermistor is reading correctly, unit is not getting a full frost pattern, causing the unit to be warmer than it should be. called sealed system technician who said to order compressor, evap, and drier as well as fittings to go with them as well as 3xL for following visit. Return to be set by office when all parts arrive; ordrng 1 W11578004 (evap) and 1 W11504450 (cap to evap fitting) and 4 W11506619 (coupler)s and 1 W11580057 (compressor) and 1 W11578570 (high to comp coupler) and 1 W11109499 (drier) and 1 W11504445 (drier coupler #1) and 1 W11504447 (drier coupler #2)"
We serviced a
KITCHENAID DISHWASHER
Model KUDL15FXSS5
Near Fort Belvoir, VA 22060
Lloyd B.
Job Details:
02/02/2023
"Cx complained the unit did not drain. Inspected the unit and found debris in the hose. Removed debirs and tested and it now fills, washes and drains. Job complete"
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS02
Near Alexandria, VA 22302
Leon
Job Details:
02/02/2023
cx complaint was unit flame was too high and the colors of the flames is wrong confirmed complaint cx said the same issue happen with her old unit and never got it fixed im ordering a gass pressure tester to make sure evrything is good with the gas flow coming in; ordrng 1 Gaspressuretester (Gas pressure tester) and 1 W11087445 (regulator)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Falls Church, VA 22046
Emmanuel R.
Job Details:
02/02/2023
"Cs unit has long dry times, Replaced control and moister sensor per previous tech diagnosis.Tested unit and unit is working as designed. I also used the vent test and found the vent is aprrox 45feet with multiple bends leading out to the other side of the house. Vent test pass with exhaust hose disconnected and failed with exhaust hose connected. Adivised customer of findings and they understand."
We serviced a
WHIRLPOOL WASHER
Model WFW9151YW00
Near Washington, DC 20011
Brian F.
Job Details:
02/02/2023
"Cx stateswater not flowing through bleach compartment, water temperature incorrect. Cleaned dispenser, water now flows through bleach compartment. Unit is stacked, will need 2nd tech, will bring pre-id parts and use if needed for return trip.; ordrng 1 look (look) and 1 2tech (2 tech)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Arlington, VA 22206
Leon
Job Details:
02/02/2023
cx complaint was unit was leaking confirmed complaint with cx pulled unit out took off kick plate ran unit for about 20-30 mins seen no leaks then i coached cx how to proply use the unit told cx if thay see any leaks give us a call back
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Ellicott City, MD 21042
Robert L.
Job Details:
02/02/2023
"cx complaint deli ui not working, not cooling weel and missing shelves, shelves got thrown away during remodel, harness to deli shorted, found compressor and fans running, no frost pattern, sealed system leak QUOTED $1800-2000, cx declined to repair, collected $120 visa; ordrng 1 W11170612 (harns-wire) and 1 W10832994 (compressor) and 1 W11492867 (RC evap) and 1 W10680631 (bin-freezr) and 1 W10724458 (bin-freezr) and 1 W10709259 (bin-freezr)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JF42NXFXDE02
Near Alexandria, VA 22301
Demonte S.
Job Details:
02/02/2023
"Installed the Control Board, Coupler & Drier. Pulled Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit. Units pressures are 120 Psi on the high and 2 bars on the low. Unit is starting to Cool."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIV29PCMS02
Near Hanover, MD 21076
Andrew H.
Job Details:
02/02/2023
Customer complaint is LED lights are out freezer door gaskets are not sealing and upper freezer drawer bracket not moving. I replace both gaskets light and upper drawer bracket. I found when forming the right door gasket it was bowing out near where that meets the mmullin heater and the liners pulling away from the door. Unit will need right door gasket reordered and when installing door gasket will need self tappers going through inner liner to door to seal gasket. Also found tear at the right corner of the door gasket where it meets the liner. Will collect for labor on return visit. Reordering right door gasket.; ordrng 1 Look (Look) and 1 W10407212 (Gasket reordered look)
We serviced a
WHIRLPOOL WASHER
Model WTW8000BW0
Near Kensington, MD 20895
Dustin F.
Job Details:
02/02/2023
"Upon arrival, was informed by CX he decided to replace his unit and didnt need service. no work was done. no charges incurred. have another job on his fridge in same house."
We serviced a
KITCHENAID REFRIGERATOR
Model KDDO27TTX00
Near Vienna, VA 22182
Jason A.
Job Details:
02/02/2023
CX complant FRIDGE not cooling. Found display is off & no compressor or fans. Rear condenser area is covered with dog food & mice activity. Fan was blocked by pile of dog food. Cleared out blockage & compressor kicked on & fans are running. gas valves were cycling on & off but after a few minutes compressor / condenser + evap fans are running & FC temps dropping. PARTS LIST FOR CX TO SEARCH FOR REPLACEMENT = DO NOT ORDER > JJ; ordrng 1 2258026 (start-dev) and 1 2252184 (Main control - NLA) and 1 2304086 (Display board - NLA) and 1 2258032 (Overlay White - NLA)