Service History 730 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Wilmington, DE 19804

Alexander W.

Job Details: 12/02/2022

Cx canceled at door fixed themselves

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Wilmington, DE 19804

Alexander W.

Job Details: 12/02/2022

Cx canceled at door fixed themselves

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Norfolk, VA 23503

Carl A.

Job Details: 12/02/2022

"cx complaint of unit not washing or spinning,rand unit through diag to ginf the following error code F7E1,found that the acutator had failed with the cap,replaced both parts tested and calibrated unit works as deisgned"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Norfolk, VA 23503

Carl A.

Job Details: 12/02/2022

"cx complaint of unit not working,checked unit to fidn the following error code f7E1,found unit not turning ,checked under side of unit to find cap haning and connector not fully seated reseated connector on cap tested and calibrated unit works as designed"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near King William, VA 23086

Jonathon C.

Job Details: 12/02/2022

"cx complaint, squeaking during operation. replaced belt with tighter belt. after repair tested unit with a heavy blanket in it, cx said it sounded better. job is complete."

We serviced a

JENN-AIR RANGE

Model JGS1450FS0

Near Chevy Chase, MD 20815

Samuel R.

Job Details: 12/02/2022

cx complaint burning smell.inspected unti and found no signs of thermal events.tested unit and found unit to be caked in grease casuing a burning smell.als found door gasket not to seal properly and causing vent trim coating to melt.cx will call jen air to try get parts covered.gave cx a qoute.after explaing to safety they will cover repair pand parts j154jj1wpl1.3 pl #7735050558 WPW10162385 7 tribles W11025120 4 tribles; ordrng 1 WPW10162385 (gasket) and 1 W11025120 (trim)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 12/02/2022

"Cx complains about a clicking noise, cks unit, damper and fans working ok.. the noise comes from the back of the unit, a piece of blue shipping tape came off and is making noises when the condenser fan turns on.. unti cks ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Vienna, VA 22181

Christian C.

Job Details: 12/02/2022

"Installed IM, shutofff arm, and gasket. When removing FC door found crack in liner to the door screws. Cx did not have old IM and new IM does not have front cover. Ordering FC door and IM front cover. Ship door to cx oversized part.; ordrng 1 WPW10289690 (IM front cover) and 1 LW10858419 (FC door)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hopewell, VA 23860

Chris B.

Job Details: 12/02/2022

cx comp unit will not work insp unit found f5e4 lid not opened between cycles found unit buzzing when in agite and when in spin unit will hum and buuz unit will need cap W11395618; ordrng 1 W11395618 (cap)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Sterling, VA 20164

Richard B.

Job Details: 12/02/2022

"CX refused service today , Stated there are other issues with fridge but when asked what they were she would not tell me. Stated she could not think of them right now. I told her i could take care of any issues she had with fridge today but CX insisted she has a appointment on 12th dec. RB; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706EBS05

Near Woodbridge, VA 22192

Demonte S.

Job Details: 12/02/2022

Inspected the unit. Found that the cx is saying that the Refrigerator is leaking Water from the Dispenser out of the Ice Dispenser. Found that the cx isn't closing the Left Door all the way because they are opening the Left Door and trying to close it. When I arrived the Left Door was open / not sealed to the cabinet. I advised that the cx opens both doors and close the Left Door first. I also asked if the cx uses crushed Ice. Cx says all the time. I advised that they run cubed Ice after getting crushed Ice to knock out the ice pellets. Unit is working as Designed. ( This is the one and only use and Care call that the cx gets. Cx is also aware of this also.)

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Manheim, PA 17545

Justin L.

Job Details: 12/02/2022

cx complaint unit leaking and going off balance no matter what cycle. Was able to access unit and found f0e5 off balance f0e2 suds f5e2 lock failure. Ran test 12 and found unit banged around. Found the shocks failed. During fill found leaking from dispenser and bellow and during drain its struggling to drain due to impeller in pump is failing and hose has a pinholes causing leaks. While unit spins unit is giving err message as well. Unit is stacked and in a tight space so will need a 2nd technician to safely unstack dryer for repair. Ordering parts and once approved office will need to set return.; ordrng 1 W11524103 (dispenser) and 1 W11314648 (bellow) and 4 W11545322 (shock)s and 1 W11316671 (drain hose) and 1 W11458345 (drain pump) and 1 W11322883 (control)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Chester, VA 23831

Joseph D.

Job Details: 12/02/2022

"replaced valve contrl and suspension, working properly"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Chester, VA 23831

Joseph D.

Job Details: 12/02/2022

"replaced valve contrl and suspension, working properly"

We serviced a

WHIRLPOOL WASHER

Model MVW5430MW0

Near Port Tobacco, MD 20677

Robert A.

Job Details: 12/02/2022

Cx complaint that the unit is shaking violently during the spin cycle. I inspected the unit and confirmed the complaint. I found no error codes. I checked the suspension and found the RF suspension rod not sitting correctly in place. I correctly positioned the suspension rod and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Urbana, MD 21704

Ricardo S.

Job Details: 12/02/2022

i got here and the customer opens the door and informed me that she never call for any service

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS07

Near Williamsburg, VA 23188

Lucas R.

Job Details: 12/02/2022

"cx complaint fost in fc, not cooling properly, checked unit found fc temp at -5, rc at 37, found excessive frost buildup in fc, gap between gasket and cabinet, heated gasket, leveled unit for proper door closure, set controls top read set points, advised cx not to monitor air temp in fc, unit working as designed."

We serviced a

KITCHENAID RANGE

Model KSIB900ESS2

Near Silver Spring, MD 20902

Israel R.

Job Details: 12/02/2022

Intalled both parts and tested and still did not work. I found the that the control is not detecting the cancel buttons at all. Unit needs new control. Called office and schedule for 12/8/22; ordrng 1 W11100619 (cntrl-elec)

We serviced a

MAYTAG WASHER

Model MVWB750WR0

Near Hampton, VA 23661

Carl A.

Job Details: 12/02/2022

"cx complaint of unit going off blance,checked unit to find no error codes at this time,found crack in wash basket had leaked out fuild from tub ring cause it to go off blance unit will needed a new Basket Assembly as the part NLA; ordrng 1 W10118182 (Basket Assembly PART N/L/A)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near North Myrtle Beach, SC 29582

Jason T.

Job Details: 12/02/2022

"Installed parts to complete the repair, calibrated and tested unit...working as designed."

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Herndon, VA 20171

Richard B.

Job Details: 12/02/2022

"CX complant, Noise from machine. Prior diagnosis found unit needs splutch and gearcase, Installed both and tested unit after calibrating unit. Unit working as designed, Job completed, RB"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Bowie, MD 20721

Shawn D.

Job Details: 12/02/2022

"cx compalint unti is not working. inspected unit then plugged it in and drain pump is running, canceld it out then checked for errors and has f0e5 cleared code then ran service ccyle and everything passed but seems like when spinning its slipping. checked under unit no belt is good gearcase looks good. removed wash plate to find the hub going bad. replaced hub then ran servuce cycle agan and sounds good. calibrated control. unit is good"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Manchester, MD 21102

Brian R.

Job Details: 12/02/2022

"cx complaint is with units running and said unit just wont wash or wash like it should. found the same code twice of F7E1 tach missing or wrong signal. . tried to run DLMS cycle and nothing. motor hums and vibrates and then unit shuts down and flashes code F7E1. unit will need motoe repled. updated actuator and it came out as well. will order parts needed. as soon as parts are in office will schedule.; ordrng 1 W11395618 (Capacitor) and 1 W11283592 (Motor), used 1 W11481722 (Actuator) from stock"

We serviced a

JENN-AIR REFRIGERATOR

Model JS48PPDUDE01

Near Vienna, VA 22182

Jason A.

Job Details: 12/02/2022

B.I. FRIDGE. Replaced all 12 LEDs W11632139 from van stock per TSP #: W11606409 Rev E / / / S84638. Test all leds are working > JJ; ordrng 4 W11632139 (LEDs JJ/ VS)s and 1 look (LOKO)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Sykesville, MD 21784

Marc M.

Job Details: 12/02/2022

installed compressor and drier and pulled unit into 30 inch vacuum and held. unit held vacuum. was able to charge with r600a and test. evap developed full frost pattern and now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Sykesville, MD 21784

Marc M.

Job Details: 12/02/2022

installed compressor and drier and pulled unit into 30 inch vacuum and held. unit held vacuum. was able to charge with r600a and test. evap developed full frost pattern and now checks good.

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Centreville, VA 20120

Christian C.

Job Details: 12/02/2022

"Cx complaint metal piece sticking out of door and front right burner is not lighting. Inspected unit found thermal event caused side of glass to crack and side of door falling apart. Front right burner taking a while to ignite. Installed door panel, nameplate and burner head."

We serviced a

WHIRLPOOL DISHWASHER

Model GU2700XTSB1

Near Chesapeake, VA 23323

Zachery R.

Job Details: 12/02/2022

"cx complaint unit nonresponsive, checked unit, unit displaying d3, cleared codes, ran auto cycle, then ran normal hi temp cycle, unit working as designed. cx paid $120 service call. advised ticket is open for 30 days."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Mechanicsville, MD 20659

Shane B.

Job Details: 12/02/2022

"cx complaint is the unit not making ice or dispensing water. cx said ice production slowed down then stopped and water slowed to trickle then stopped at the same time. cx tried changing water filter but its stuck in the housing. checked temps when i arrived. RC is 31, FC is -4. i removed filter and installed bypass. water flows properly with bypass in place. tested IM and it cycled and filled. cx asked that i leave bypass in place because her tap water is very clean. unit is working as designed. ordering new bypass for van stock.; ordrng 1 W11395888 (bypass VS), used 1 W11395888 (bypass) from stock"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL1

Near Moseley, VA 23120

Jerod R.

Job Details: 12/02/2022

replaced ordered parts an dtested unit is now fully functional

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Reading, PA 19608

Justin L.

Job Details: 12/02/2022

Was able to replace parts per previous visit. Unit now checks good. No further work needed.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM704KPS1

Near York, PA 17404

Bernard M.

Job Details: 12/02/2022

"Cx complaint the unit leaks. When arrived ran unit on normal cycle, after unit filled found water dripping from the tub and it would run down to the seal of sump assembly and continue to drip steadily. Contacted TL to report findings and suggests replacing tub. Ordering tub assembly and to be shipped to cx address. Once part arrives, cx will inspect and contact office to set up return.SR#7735185177; ordrng 1 W11409866 (tub assembly)"

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Dayton, MD 21036

Eric W.

Job Details: 12/02/2022

"cx complaint is jennair built-in microwave - door does not shut well. it is not a smooth close, and light not cuttin on confrim lights wasnt cutting on went in diag mode and tested the lights and the door switch the MW light didnt cut on at all and the door switch opened and closed inconsentley ordering parts; ordrng 1 WPW10490593 (housng-lmp) and 1 W10886919 (lmp-basles) and 1 W11033422 (interlock) and 1 W11325784 (AM) and 1 W11238401 (transformr)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Annapolis, MD 21403

Andrew H.

Job Details: 12/02/2022

"Cx complaint unit is not cooling. Replaced 3 way valve, control board, evaporator, evap drain pan, evap cover, evap housing, drier, and compressor. Pulled unit to a 30 in vacuum, filled with 6 ounces of r134a. Unit is now working properly.; ordrng 1 W11435997 (Hosuing O/F)"

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Warrenton, VA 20187

Daniel J.

Job Details: 12/02/2022

washer unable to start a cycle wont power on was able to enter diag cycle foud f6 e2 error ui acu communicatrion error and alo f2e1 error for stuck button removed panel found corrsion on back of ui sugguesting console be replaced replaced unit powers on and starts cycle but damage to front panel cracked near deep fill reordering console; ordrng 1 w11135391 (console (reorder damaged part))

We serviced a

WHIRLPOOL WASHER

Model wtw5000dw2

Near ,

Michael E.

Job Details: 12/02/2022

"CX complaint: shaking and not completing cycle. Tested and verified complaint. The suspension rods were wore out so i replaced them. I found the problem is coming from gearcase connection to basket. Ordering gearcase, hub and washplate. Scheduled return visit for 12/9 PM . CX gets home at 4pm.; ordrng 1 W10528947 (drive hub kit) and 1 W10752283 (washplate) and 1 W11454734 (gearcase)"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Quinton, VA 23141

Jonathon C.

Job Details: 12/02/2022

"cx complaint, not heating. found element OL, quoted cx for job with TCO. cx declined tco, only wanted element. quoted job without TCO at 310.83 cx accepted, replaced parts. tested unit, unit working as designed. job is complete. element blew due to poor airflow from clogged vent. reccomended cx have vent cleaned."

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Quinton, VA 23141

Jonathon C.

Job Details: 12/02/2022

We serviced a

KITCHENAID COOKTOP

Model KCED600GBL01

Near Haymarket, VA 20169

Demonte S.

Job Details: 12/02/2022

Inspected the unit. Found that the cx is saying that the Cooktop had split. Checked the Cooktop. Single line split. This is a sign of a Heat crack. Installed new Cooktop. Tested the unit. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Nellysford, VA 22958

Danny R.

Job Details: 12/02/2022

unit will need sump assy and soap dispencer cx will replace unit

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HV07

Near Bel Air, MD 21015

Neil H.

Job Details: 12/02/2022

REMOVED THE SCREW PART OF THE BULB.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Chester, VA 23831

Chris B.

Job Details: 12/02/2022

cx comp unit will not cool in fc also cx stated that i have to deam unit non repairable cx stated whirlpool said this did call techline spoke with robert found amp draw at compressor to .58 sr#7735182604 found unit has sealed system leak ordering compressor evap and drier unit is r134a; ordrng 1 W10780378 (comp) and 1 WPW10239732 (evap) and 1 WPW10143759 (drier)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Chesapeake, VA 23325

Anthony D.

Job Details: 12/02/2022

"cx complaint of grinding noise checked unit to find no error codes ran test cycle heard grinding noise checked under unit to find small amount of oil coming from gearcase and also found cam gear wearing throwing plastic dust on components under unit ordering gearcase, clutch kit, belt and actuator to complete repair; ordrng 1 W11449840 (gearcase) and 1 W11481722 (actuator) and 1 W10721967 (clutch kit) and 1 W11239857 (belt)"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Stafford, VA 22556

Carl R.

Job Details: 12/02/2022

"Cx complaint is, Dryer throwing breaker in box, had electrician come out and check everything looks good. From previous tech recommendations timer switch is needed. Removed lid and original timer switch. Installed new timer switch and tested unit for 20 min. Unit working properly."

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ2

Near Lewes, DE 19958

Michael E.

Job Details: 12/02/2022

"CX complaint: bake and broil are not lighting. Tested and verified complaint. I found neither bake nor broil are not sparking. Replaced spark module, tested unit and it is now working properly. Job is complete"

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near Yorktown, VA 23692

Lucas R.

Job Details: 12/02/2022

"upon arrival spoke with cx advised was 10 min away, waited, upon arrival cx had to pick up daughter, pre id'ing stator for return visit as well if available, advised cx to contact office as earlier appt. may be available.; ordrng 1 W11354541 (stator)"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Virginia Beach, VA 23453

Anthony D.

Job Details: 12/02/2022

replaced all parts calibrated tested unit is working as designed

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Norfolk, VA 23513

Carl A.

Job Details: 12/02/2022

cx cancelled at door

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Norfolk, VA 23513

Carl A.

Job Details: 12/02/2022

cx cancelled at door

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Fort Washington, MD 20744

Robert A.

Job Details: 12/02/2022

Cx complaint that the unit is not turning on. I inspected the unit to confirm the complaint. The control panel is not responding at all. I checked power to the control and it's getting 122v but the connector was not secure. I secured the connector and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Moyock, NC 27958

Branden R.

Job Details: 12/02/2022

"cx complaint leaking - top load washer checked unit and found no error codes stored to unit , tested unit and found vary hit water pressure to unit causing fabric softner to over fill , adjusted water and tested unit is now running as designed with no leaks ."

We serviced a

WHIRLPOOL RANGE

Model WFG515SOES1

Near Potomac, MD 20854

Roberto I.

Job Details: 12/02/2022

"Cx complaint display not working.Power supply ok. Removed back cover, found heavy roaches infestation on control board and spark module. Also a large quantiy of oil was droped on and inside the unit, got all absorbed by the cavity insolation and the part cannot be replaced. Quoted repair $730.93 ($90 for 2nd appliance), with $125 labor for control board WPW10348656 and spart module W11162730 replacement. Cx declined, collected $90 (2nd appliance). If we have to go back and do the repair, the cx must to provide proof of extermination first.; ordrng 1 WPW10348656 (control board) and 1 W11162730 (spark module)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 12/02/2022

"Cx complains about a water leak, inspected unit the valve is leaking, waater lines cks ok, replaced valve assy.. unit tested several times and wahser machine workng ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Selbyville, DE 19975

Michael E.

Job Details: 12/02/2022

Replaced UI as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Pasadena, MD 21122

Alexander D.

Job Details: 12/02/2022

"upon arrival noticed pantry ui not working. replaced main control, ui, fz fan with harness, fan blade and dual valve. both evaps had a good even frost pattern, no overfrosting at all so 3way valve should be working. tested unit, pantry ui still not working. no corrosion on pantry ui harness or harness going into door. ordering pantry ui.; ordrng 1 WPW10769076 (pantry ui) and 1 LOOK (LOOK)"

We serviced a

MAYTAG REFRIGERATOR

Model MFT2574DEM01

Near Frederick, MD 21702

Ricardo S.

Job Details: 12/02/2022

"the client has the fridge unplug, so i reset the power, compressor sound normal and frost pattern is good, but the client inform me that she found frost build up on the freezer wall, that means the defrost is not working. order evaporator freezer assy; ordrng 1 WPW10514110 (motor evaporator)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Harrisburg, PA 17110

Fred G.

Job Details: 12/02/2022

i was able to access unit and replace the console as per previous visit. when removing the front penal i found moisture on door once console was removed. i also found vent fan gasket was not installed currectly from factory. I was able to fix gasket and reinstalled front panel. tested unit and found unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Brandywine, MD 20613

Robert A.

Job Details: 12/02/2022

Cx complaint that the unit is not dispensing ice. I inspected the unit and confirmed the complaint. The augor motor does not respond when I press the paddle. I checked the augor motor and the connector was not secure to the aufor motor. I secured the connector and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Baltimore, MD 21224

Alexander D.

Job Details: 12/02/2022

"upon arrival cx said after he defrosted unit, it did make a couple batches of ice but stopped again because overfrosting came back. tech sheet has a note saying twist tray icemaker thermistor will test open in diagnostics. pressed icemaker test button and it harvested and filled fine, icemaker not needed. tested heater and it is heating, brown wire is secure. put a piece of tape around brown wire connector to make sure it doesnt unplug again. found defrost thermistor only reading 3.4k while encased in frost. cleared all frost with steamer and replaced defrost thermistor from v/s. advised cx monitor and call back if overfrosting comes back or if it stops making ice again.; ordrng 1 WPW10384183 (thermistor(AD v/s)), used 1 WPW10384183 (thermistor(AD v/s)) from stock"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Wilmington, DE 19805

Alexander W.

Job Details: 12/02/2022

Cx stated unit not drying clothes inspected tested and verified cx complaint found nothing wrong with dryer washer not spinning clothes out properly.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Wilmington, DE 19805

Alexander W.

Job Details: 12/02/2022

Cx stated unit not drying clothes inspected tested and verified cx complaint found nothing wrong with dryer washer not spinning clothes out properly.

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDFZ11

Near Ocean View, DE 19970

Michael E.

Job Details: 12/02/2022

"CX complaint: ice stops from fusing together. Tested but was unsuccessful in duplicating the effect. IB at 7 degrees, FC at 1.7 and RC at 40 degrees. This is the same problem this unit has had all along but the problem is intermitant. I think could be the damper failing, or scroll fan failing or possibly control problem. Quoted CX price to replace damper, scroll fan, wheel and control. I recommended CX to contact WP and request a concession since this has been same problem all along. Parts needed would be damper WPW10196393, scroll fan W10309863, wheel WPW10123444K and control W11399844. I advised CX to contact WP and request a concession since this has been the same problem since the beginning. Job is complete pending CX contacting WP"

We serviced a

WHIRLPOOL FREEZER

Model WRS571CIHZ04

Near Hagerstown, MD 21740

Ken M.

Job Details: 12/02/2022

Door and fitting replaced. Ice maker tested and is running and filling properly. Old door left with customer.

We serviced a

WHIRLPOOL FREEZER

Model WSZ57L18DM04

Near Richmond, VA 23233

Thomas B.

Job Details: 12/02/2022

Removed and replaced compressor and drier filled with 4.8oz tested unit started cooling is proceeded to cool for 20 mins after unit now functions normally

We serviced a

JENN-AIR RANGE

Model JGS1450FS0

Near Chevy Chase, MD 20815

Samuel R.

Job Details: 12/02/2022

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near Vienna, VA 22180

Jason A.

Job Details: 12/02/2022

CX complaint FRIDGE not freezing in FC. Test 01 & 02 temps average 44F RC & 32F FC. Ran test 10 & 11 weak frost pattern. 2Count2Tech > JJ; ordrng 1 Look (look) and 1 2Count2Tech (2Count2Tech) and 1 W10913906 (coupler) and 1 W10143759 (drier UV)

We serviced a

KITCHENAID DISHWASHER

Model KDTE704DPA0

Near Frederick, MD 21701

Ricardo S.

Job Details: 12/02/2022

Replaced parts. i ran diagnostic test mode and dispenser working ok

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Fulton, MD 20759

Eric W.

Job Details: 12/02/2022

installed parts and tested unit door now cloosing proeprly

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Manchester, MD 21102

Brian R.

Job Details: 12/02/2022

cx complaint is unit is tearing her things up and pulling strings out of things and never enough water goes into unit. she said she always uses deep wash. found codes F2E1 UI Stuck Button F0E5 Off Ballance Load F0E7 Load detected during clean cycle.ran a DLMS cycle and then auto test on unit. unit had trouble with code. was able to run things and then we started a quick wash with deep fill to test water in. unit did not fill over wash plate. drum felt smooth and wash plate flush. will order parts for unit asa well as updated parts. office will schedule. ; ordrng 1 W11419171 (Control) and 1 W11596129 (UI Panel) and 1 W10902814 (Washplate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Winchester, VA 22602

Ricky E.

Job Details: 12/02/2022

tech line chris.. SR#7735189810.. per tech line the units inverter seems to be shorting and blowing the gfi... need part; ordrng 1 w11320585 (inverter)

We serviced a

KITCHENAID OVEN

Model KERS306BSS0

Near Milford Mill, MD 21244

Justin S.

Job Details: 12/02/2022

cx says the burners are working but the display doesnt. found 120/240/120vac to the terminal block without any damaged wires. the control is getting 120vac. when power was reset the display came back. the unit is now preheating with bake. the unit is now good

We serviced a

KITCHENAID OVEN

Model KERS306BSS0

Near Milford Mill, MD 21244

Justin S.

Job Details: 12/02/2022

We serviced a

KITCHENAID REFRIGERATOR

Model KSSO36FMX02

Near Washington, DC 20016

Emmanuel R.

Job Details: 12/02/2022

"Cs unit is not cooling in the Rc, confirmed complaint. I fpound the control board to be at fault. Unit is shuting down and powering back up and the control beeps everytime it flashes. Ruled out evap fan isnt shorting out and causing the issue. Advised customer the control for this unit is no longer availible. Collected for service call."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Stafford, VA 22554

Tanner B.

Job Details: 12/02/2022

"installed new control, tested unit .. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Vienna, VA 22181

Jason A.

Job Details: 12/02/2022

"CX complaint FRIDGE not made ice. Test 47 icemaker harnvest. Test 44 can hear valve but no water to icemaker. Found black line has a cut. Water drips to evaporate pan. See Sdpics. Repaired leak with coupler & test 44 water fills to icemaker > JJ; ordrng 1 WP2300868 (Coupler, JJ/ VS) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Thurmont, MD 21788

Ricardo S.

Job Details: 12/02/2022

"Unit still not making ice, inspected unit, the ice maker runs but not filling with water.. the wire connection on dual valve was not making a good contact and that's why the ice maker was not filling with water.. unti is working now"

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Selbyville, DE 19975

Michael E.

Job Details: 12/02/2022

"CX complaint: banging sound. Tested and verified complaint. I found the drain and water lines were tapping trhe wall behind unit. I secured the lines, tested unit and it is now working prioperly. Job is complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Herndon, VA 20170

Richard B.

Job Details: 12/02/2022

"CX complant. Dishwasher dosent clean very well , Inspected unit and unit would not go into diagnostics regardless of what three buttons used , Ordering console and control . Believe there is a syuck button on console. Machine goes into test wash fine Believe the CX selections are being canceled by keypad normal button . Ordering console and control , Install console first and test unit on normal cycle. Before installing control, RB; ordrng 1 W11416457 (console) and 1 W11410066 (control)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Palmyra, PA 17078

Justin L.

Job Details: 12/02/2022

Cx complaint unit not starting cycle. Was able to access unit. Unit lid lock would click but not lock upon inspection of the lid lock it was discovered the lid lock failed. Oredered new lid lock for return visit on Fri 12/9/22; ordrng 1 W11513248 (Lid lock)

We serviced a

WHIRLPOOL WASHER

Model wtw5000dw2

Near ,

Michael E.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Chesapeake, VA 23320

Austin D.

Job Details: 12/02/2022

cx complaint the unit is leaking at the bottom. checked the unit and found that the ice maker warter line was leaking at the conection at the bottom. reseated the water line and tested. unit is no longer leaking.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near King William, VA 23086

Jonathon C.

Job Details: 12/02/2022

"cx complaint, squeaking during operation. replaced belt with tighter belt. after repair tested unit with a heavy blanket in it, cx said it sounded better. job is complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near King William, VA 23086

Jonathon C.

Job Details: 12/02/2022

"cx complaint, squeaking during operation. replaced belt with tighter belt. after repair tested unit with a heavy blanket in it, cx said it sounded better. job is complete."

We serviced a

MAYTAG OVEN

Model MGT8885XS01

Near Harrisburg, PA 17110

Fred G.

Job Details: 12/02/2022

cx complaint lower oven does not heat. inspected unit and removed burner cover and found ignitor is not heating up. pulled unit out and tested for voltage to ignitor and found 124.5vac. qouted cx for replacing the ignitor and cx accepted repair. replaced ignitor and tested unit. unit fired up and is working as designed. cx paid in full.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Baltimore, MD 21224

Justin S.

Job Details: 12/02/2022

cx said the unit didnt get cold enough since replacing the compressor. refrigerator temp is at 39f and freezer temp is at 10f. set temps are at 37f and 0f. the unit has been making ice. the low side pressure is -5psi and high side is 60psi.. replaced the evaporator and vacuummed down the system. filled to weight and checked for leaks. the unit is now cooling.

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Glen Allen, VA 23060

Thomas B.

Job Details: 12/02/2022

Cx complaint unit is not working properly inspected unit removed and replaced the harness and thermistor tested unit now functions normally

We serviced a

MAYTAG WASHER

Model MVWB750WR0

Near Hampton, VA 23661

Carl A.

Job Details: 12/02/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Halethorpe, MD 21227

Alexander D.

Job Details: 12/02/2022

cx complaint water dripping out of dispenser and ice falling out of chute onto floor. inspected unit and verified complaint. can see streak running down front of door. cx said he usually checks ice chute after hes done dispensing ice and its empty but ice falls out later. found hairline crack in door waterline and ice door not sealing. ordering fz door and ice container. need 2 tech to hold door up while feeding waterline and harness thru hinge. advised cx door will be shipped directly to his house and to call office to schedule return visit after inspecting for damages. cx understands.; ordrng 1 LW10918659 (fz door) and 1 WPW10558424 (ice container) and 1 LOOK (LOOK)

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Baltimore, MD 21205

Alexander D.

Job Details: 12/02/2022

replaced manifold and knob. tested unit. unit is now working properly

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPA00

Near Selbyville, DE 19975

Michael E.

Job Details: 12/02/2022

CX complaint: melting ice. Tested and verified complaint. I replaced the grid cutter which WP had sent to CX. Tested unit and grid is warm but not hot. Unit is working properly. Job is complete

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Charlotte Hall, MD 20622

Shane B.

Job Details: 12/02/2022

"cx complaint is the unit not completling cycles. cx said on rinse water only trickles in and cycle does not finish. checked for codes and found F8E1 long fill, ran cold valve and can hear valve buzzing but had no flow. hot valve has good flow. water supply has good pressure and valves are not clogged with debry. installed preIDed part and tested again. both valves have good flow. ran service cycle and calibration cycle with no issues. unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM03

Near Washington, DC 20016

Samuel R.

Job Details: 12/02/2022

called office and cx could not cofirm where unit is.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM03

Near Washington, DC 20016

Samuel R.

Job Details: 12/02/2022

called office and cx could not cofirm where unit is.

We serviced a

WHIRLPOOL ICE MAKER

Model KUID308HPS01

Near Harrisburg, PA 17110

Fred G.

Job Details: 12/02/2022

cx complaint unit is the unit is making noise and ice production is all over the place. sometimes good wet ice and sometimes its cloudy and sticks together. inspected unit and found unit was making a squealing noise. found that noise was coming from the recirculation pump. found unit falls under the Technical Service Pointer #: W11623132 Rev. A. found pump that was installed was dated 2/20/21. called TL (SR7734813049) replaced recirc pump and tested unit and found unit now is no longer making noise. noises heard are as designed. cx also complained about somthing yellow running down from above unit. i found it was mold. tl adviced cx to run unit through a cleaning cycle. unit now checks good.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Baltimore, MD 21209

Justin S.

Job Details: 12/02/2022

cx says the unit has leaked 3 times on the right side of the unit. doesnt leak every time since they use it once a day. put the unit into diagnostics and no error codes. ran the test mode and the unit is filling good. when the unit started to drain i found the drain pipe in the cx wall is slow to drain and is overflowing causing the leak. showed the cx. the unit is good

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Hampton, VA 23669

Carl A.

Job Details: 12/02/2022

"cx compliant of unit not washing dishes,checked unit to find the following error code F4E3 tested unit to find the sump and motor to find it doa ordering sump and motor for repairs; ordrng 1 W11087376 (pump&motor)"

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near Ashland, VA 23005

Thomas B.

Job Details: 12/02/2022

Cx complaint unit is not working properly inspected unit removed and replaced the valve and the manifold tested and inspected for proper use unit now functions normally

We serviced a

WHIRLPOOL RANGE

Model WFE515S0EW0

Near Burtonsville, MD 20866

Israel R.

Job Details: 12/02/2022

Installed new swtich and tested unti is back to normal operations.

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Martinsburg, WV 25403

Ken M.

Job Details: 12/02/2022

Customer complaint is that the door gasket is starting to fray. Unit will need a new door gasket. Ordering adhesive to secure the gasket to the door.; ordrng 1 W10861521 (seal-door) and 1 WP279368 (adhesive)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB02

Near Dundalk, MD 21222

Alexander D.

Job Details: 12/02/2022

"cx complaint brick of ice in ice container also lights flickering for a few seconds when opening doors. inspected unit and verified complaint. cx had plumber replace shutoff valve and water is dispensing normal now and unit is making ice but they keep getting big brick of ice in container. found icemaker leaking. replaced icemaker and tested, no longer leaking. found all lights flicker for a few sec after opening either door. they flicker when i release either door switch. ordering leds, returning tech try replacing rc ceiling led before the other 2. parts in stock @tribles, scheduled return visit for 12/19; ordrng 1 WPW10515058 (led, rc ceiling) and 2 WPW10515057 (led)s"

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