We serviced a
JENN-AIR MICROWAVE
Model JMW2430IL03
Near New Castle, DE 19720
Taylor F.
Job Details:
11/06/2023
Cx complaint is unit giving an f2e1 error code. Cx has reset breaker several times and issue is still present. ordering console to resolve issue. Cannot reschedule at this time.; ordrng 1 W11449292 (console)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mount Holly Springs, PA 17065
Fred G.
Job Details:
11/06/2023
i was able to access unit and replace the cam and belt as per previous tech. tested unit and found unit now checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Rockville, MD 20853
Julian H.
Job Details:
11/06/2023
CX complaint about unit not heating as well as when they first purchased checked a load that CX was just done with & found most of the items that were not dry were plastics & concaves cups bottoms move setting to dispense 5.2 ml & told CX that they must use unit with rinse aid put unit on test mode found erro Fae2 vent error called TL to report issue states that nothing needs to be done with dishwasher working as designed CX must follow instructions on how to ran dw TL agreed & documented call
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fallston, MD 21047
Neil H.
Job Details:
11/06/2023
REPLACED THE I/M AND FAN UNIT TESTED GOOD.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Brambleton, VA 20148
Ricky E.
Job Details:
11/06/2023
installed part. unit cks ok..
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Rockville, MD 20851
Roberto I.
Job Details:
11/06/2023
"CX complaint cycle not starting.Attempted to start a normal cycle, the lid locked/unlocked, the drain pump started, and then i heard the motor but no basket and no impeller rmoved. Ran test mode, found F7e1 error. Inspected unit on the bottom, found belt and belt cover out of place. Reinstalled belt, I had to use 2 larger spare screws in order to install the cover, since the screw holes on the gearcase were stripped. Ran a calibration cycle and then a test cycle. The unit worked as designed. Collected $139"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Ruckersville, VA 22968
Kyle A.
Job Details:
11/06/2023
Changed compressor and charge unit with nitro at 110psi. Unit held pressure for 30 mins. Pulled unit into a vacuum and that held for 15 min. Charged unit and unit is now as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Frederick, MD 21702
Ricardo S.
Job Details:
11/06/2023
"Cx complains that the unit not cleaninig properly and next to the vent is rusted. inspected unit, the vent seal cks ok.. i ran test mode, no error codes. water pressure from sump motor is good, the incoming water temp read 122 degrees. order front door panel and vent assy ..; ordrng 1 w11410464 (sensor) and 1 w11461694 (panel) and 1 w11649995 (air vent)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Washington, DC 20008
Samuel R.
Job Details:
11/06/2023
inner basket came dented will need to reorder.called office to schedule pick up.W11513244 2 tribles; ordrng 1 W11513244 (inner basket)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Severn, MD 21144
Alexander D.
Job Details:
11/06/2023
"cx complaint unit wont start. inspected unit and verified complaint. found timer knob cracked so it cant turn timer anymore. used one of the other knobs to turn timer and test unit, unit starts and heats now. ordering timer and knobs. call cx to schedule return visit once we have eta on parts; ordrng 1 W11685947 (timer) and 1 W11675852 (knob) and 2 W11625514 (knob)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS05
Near Washington, DC 20008
Samuel R.
Job Details:
11/06/2023
sealed unit properly and air is not escaping no more.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Rockville, MD 20855
Julian H.
Job Details:
11/06/2023
CX complaint both compartments too warm.Temp check with thermocouple showed FC16F RC50* in the Rc. found frost formation on the back wall of FC put unit on forced defrost nothing happened steamed frost out & found a loose connection to heater from Neutral side reconnected & resume power tested back & heater fully glowing MUST WAIT 24 HRS TO SEE BOTH COMPARTMENTS COOL DOWN CX PIF THRU APP
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25EWMS10
Near Rockville, MD 20850
Julian H.
Job Details:
11/06/2023
replaced icemaker & filled right away MUST WAIT 24 HRS
We serviced a
MAYTAG RANGE
Model MER8800FZ0
Near Newport News, VA 23608
Lucas R.
Job Details:
11/06/2023
"replaced elememnt, tested, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Waldorf, MD 20602
Shane B.
Job Details:
11/06/2023
"checked for codes before installing parts. found F8E1 saved. cleared code. installed water inlet assembly and tested. unit filled, washed and drained but did not refill. wash motor tried to run with no water. found valve is getting 116vac but no flow. installed ordered valve and ran normal wash again. unit filled, washed, drained and refilled. unit is workign as deisgned."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Hampton, VA 23666
Orbie
Job Details:
11/06/2023
cx complaint unit not agitating. checked unit found F7E6. put unit into test mode. spinning basket on agitation. found shifter faulty.. replaced shifter. upon removing cam found oil leaking from gearcase. unable to remove hub from unit. ordering all parts needed for repair.; ordrng 1 W10913953 (actuator OA/VS) and 1 W11239857 (belt) and 1 W10721967 (drive pulley) and 1 W11283592 (motor-drve) and 1 W11454734 (gearcase) and 1 W10752187 (screw) and 1 W10902814 (washplate) and 1 W10528947 (drive hub kit)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Waldorf, MD 20601
Shane B.
Job Details:
11/06/2023
isntalled orderd part and tested unit for cx. unit is working as deisgned.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Poquoson, VA 23662
Orbie
Job Details:
11/06/2023
cx complaint unit leaking. verified complaint. leak coming from motor on sump. unit has dinged up front. called tradecare to attempt to get CX P+L. advised they would ship door directly to cx house. upon pulling sump found damage to tub. will also need to be shipped directly to his house.; ordrng 1 W11513977 (tub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM00
Near Clinton, MD 20735
Shane B.
Job Details:
11/06/2023
installed ordered parts after melting all ice from evap. restored power. unit is working as designed. cx paid 120 for labor.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Newport News, VA 23605
Justin W.
Job Details:
11/06/2023
installed parts ordered tested unit working as designed
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW3
Near Lanham, MD 20706
Leon
Job Details:
11/06/2023
Client's issue was the unit wasn't working. Confirm the issue seen that the unit was getting an F8 E1 error code Put into diagnostic mode and went through the individual test component feature. Seeing that the cold water valve wasn't working on activation. I took the top off the unit test. It voltage going to the cold water valve I was getting 120 v coming from control Client Would need new cold water valve.; ordrng 1 W11316256 (Cold water valve)
We serviced a
JENN-AIR FREEZER
Model JF42NXFXDE02
Near Reisterstown, MD 21136
Dustin F.
Job Details:
11/06/2023
"CX complaint: LED lights went out. in FC and roof of RCInspected unit, confirmed CX complaint. Followed SP and replaced all LEDs. Tested unit, unit working as intended."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Rockville, MD 20850
Roberto I.
Job Details:
11/06/2023
"CX complaint water leak from tub. Cx removed back cover.Inspectd unit from the bottom, confirmed hole on the tub near the drain pump hose connction. Ordering tub W11219115. **2 COUNTS** per tub replacement; ordrng 1 W11219115 (tub (ship to cx)) and 1 2 counts"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Stafford, VA 22554
Tanner B.
Job Details:
11/06/2023
"CX Concern the units doors not even , condensation on fc door seal and not making ice .. Techline stated to apply perma gum behind rh door seal to make door even w/ lh .. found the bottom of fc door seal compressed more than top of door .. techline stated to replace door brackets .. raise door slightly as well .. in test 15, its reading 01, but the bin is in and not full .. Test 57 , reading 02.. IM not cycling .. ordering IM and control.; rqstng P&A on 2 W11668671 (rail)s, ordrng 1 W11658802 (IM) and 1 W10898445 (optic) and 1 W10870822 (emitter) and 1 W11224256 (control) and 2 212643 (perma gum)s and 1 wpw10479155 (dampner)"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Ruther Glen, VA 22546
Thomas B.
Job Details:
11/06/2023
Cx complaint unit is not working properly inspected cx states it was making a grinding noise inspected unit on test cycle noticed a wobbly from the rotor went underneath found the center post screw on ground and nothing holding the rotor on reapplied locktight and retightened screw into rotor tested and Inspected for proper use unit now functions normally informed cx to be careful of overloading due to the fact if overpacked unit will touch floor and back out the screw. Found errors for off balance load and stuck key cleared.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Virginia Beach, VA 23452
Carl A.
Job Details:
11/06/2023
"cx complaint of unit still not draining,checked unit to find the following error code F3E3,checked unit to find stuff in drain line replaced drain line tested unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Laurel, MD 20723
Davonte
Job Details:
11/06/2023
"cx complained unit wasnt cooling on the rc side, confirmed cx complaint after insecting unit/ rc temps read 53, anf fc temps were at 19. after inspecting unit saw that evap cover was full of ice. took cover off to see evap over frosted. ohmed out thermistor it read 8.87k ohms. under ice. defrosted evap with steamer. unit will need new evap hanress. 0 in stock; ordrng 1 W11650660"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Newport News, VA 23607
Justin W.
Job Details:
11/06/2023
cx complaint of unit stopping mid cycle. checked unit to find unit not leveled. leveled unit forward so wet clothes will hit sensor. checked to find no error codes. unable to replicate issue. advised cx to monitor for further issues.
We serviced a
AMANA WASHER
Model NFW5800HW4
Near Greencastle, PA 17225
Andrew S.
Job Details:
11/06/2023
"Cx complaint is that the unit is making a noise like a belt squeeling when up to speed. Upon arrival I found no error codes. i then ran a spin cycle and found that the noise is starting at higher speeds. I inspected the rotor and stator and found nothing rubbing. I found that the unit will need to have the tub replaced. I am ordering the the tub and basket, stator and rotor. I am also ordering a 2 call 2 count due to the work it being a front load tub. I informed the cx that the tub will ship directly to them. Cx will inspect and inform the office when the part arrives.; ordrng 1 W11354541 (Stator) and 1 W11314361 (Rotor) and 1 W11460604 (Tub and basket)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near York, PA 17403
Sal R.
Job Details:
11/06/2023
CX complai t was that the unti would not start a wash cycle. I found that the lid strike was fragmented. I was able to access and replace the lid strike . unit test good.
We serviced a
WHIRLPOOL MICROWAVE
Model UMV1160CS9
Near Locust Grove, VA 22508
Robert W.
Job Details:
11/06/2023
"Replaced Motor, coupler and turn table unit tested and is working properly."
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Virginia Beach, VA 23452
Carl A.
Job Details:
11/06/2023
replaced all parts tested and calibrated unit works as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48MDX05
Near Fallston, MD 21047
Neil H.
Job Details:
11/06/2023
EPLACED THE HEATER AND I/M AND BI-METAL
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHB1
Near Beaverdam, VA 23015
Thomas B.
Job Details:
11/06/2023
Cx complaint unit is not working properly inspected unit found wash pump has failed unit will need new wash pump motor assy quoted 575.94 cx declined paid 139.00 service call by CC; ordrng 1 W10888591 (pump and motor)
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Rockville, MD 20850
Roberto I.
Job Details:
11/06/2023
"Cx complaint cycle not starting.Confirmed start button not responding. Ran test mode, found F6E2 and F2E1. Removed console and confirmed 5Vdc supplied by the ontrol board. Attempted to start a test cycle, bit the console didn't respond again and was constantly beeping. Quoted repair $664.20, with $110 labor for console W11112656 replacement. CX declined repair. Collected $139; ordrng 1 W11112656 (console)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS1
Near Huntingtown, MD 20639
David J.
Job Details:
11/06/2023
Customers complaint unit is still doing the same thing as it was prior to installing parts call Techline phone number above diagnosed with them on the phone and found fit wax motor is opening and closing properly. Found gasket on vent wax motor is properly seated. Techline would like me to replace outer door and vent wax motor due to possible bell in door. Ordered parts return visit and will return when they arrive.; ordrng 1 W11625194 (Stainless panel) and 1 W11649995 (Vent wax motor)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW3
Near Burtonsville, MD 20866
Davonte
Job Details:
11/06/2023
cx complained unit wasnt dispesning detergent properly and unit would be stuck on spin cycle for long periods of time. confirmed complaint about unit not dispesning detegent properly. cx wasnt hitting the load and go option causaing detergent to not dispesne. got error code f0e1. ran quick wash cycle unit displayed 1 minute left on spin but continued to spin longer than 1 minute. unit will need acu control.; ordrng 1 W11550656 (control)
We serviced a
WHIRLPOOL FREEZER
Model MFI2570FEZ07
Near Charlottesville, VA 22903
Kyle A.
Job Details:
11/06/2023
Installed parts but cx has torn gasket. Ordering gasket.; ordrng 1 W10830055 (Gasket)
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE01
Near Olney, MD 20832
Robert L.
Job Details:
11/06/2023
"upon arrival found temp RC 52 with no fans running and evap frozen over, steamed clear evap and replaced both thermistors in ceiling, replaced all LEDs per S-code, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Hyattsville, MD 20782
Leon
Job Details:
11/06/2023
Customer complaint is that the lights on the refrigerator are not working. Confirm the issue saying that the light in the freezer and all the lights At the top of the refrigerator we're not working. Test it voltage I each one they all were getting in a correct amount of voltage seen Scode that's replacing all l e d's and unit; ordrng 1 W11683241 (Led lights)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Potomac, MD 20854
Julian H.
Job Details:
11/06/2023
CX complaint about RC not cooling propelry inspected temps on arrival RC50* Fc0* found a frost formation on evap cover followed svc pointer W11092686G S16360 covers Labor found a bad seal on rh side door bowed pan evap cover tabs snapped set defrost to every 8 hrs raised emp to 45* to help to thaw out fan working but thermistor is not need parts CX PIF THRU APP; ordrng 1 W11457241 (drip pan kit) and 1 W10407212 (gasket-fip) and 1 W11211387 (cover-evap) and 1 W11033168 (harns-wire)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Fredericksburg, VA 22405
Tanner B.
Job Details:
11/06/2023
"Unit not making ice, light not coming on and fc door not opening and closing properly .. also found torn rc rh door seal.. unit needs IM , door switch , tracks and rc rh door seal; ordrng 1 W10884390 (IM) and 1 W11396033 (DOOR SWITCH) and 2 W11265130 (RAIL)s and 1 W10830162 (GASKET)"
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Washington, DC 20009
Samuel R.
Job Details:
11/06/2023
replaced control and now found outlet to not give unit proper power.cx will need outlest checked unit is good now.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Midlothian, VA 23112
John P.
Job Details:
11/06/2023
CX complaint unit not working checked unit found wire not seated on timer. Seated wire also advised CX of poor air flow going outside.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Dayton, MD 21036
Robert L.
Job Details:
11/06/2023
"cx complaint loud screeching noise, found idler seizing up, quoted $281 cx to way options, collected $139 visa; ordrng 1 W10837240 (idler pulley)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Richmond, VA 23236
Joseph D.
Job Details:
11/06/2023
Special Project. unit with s code for capacitor replacement if capacitor is out of range capacitor bulge out of range not functioning ordering capacitor for return; ordrng 1 W11395618 (Cap)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Rockville, MD 20850
Roberto I.
Job Details:
11/06/2023
"CX complaint clicking noise after 10 minutes ow washing.Ran test mode, founs no errors. Ran slow and fast agtation, the unit didn't make any noise. Removed and inspected wash plate and spanner nut. attempted to remove spanner nut. it was stuck. Removed rotor, and inspected slider and clutch. Found nothing wrong with the unit. Ran a cycle with a load, found the gearcase making a noise when working with a load. Ordering gearcase W11449841and spanner nut W11551646. Pre id clutch and slider to be used on return if needed. **2 COUNTS** per gearcase replacement; ordrng 1 W11449841 (gearcase) and 1 W11551646 (spanner nut) and 1 2 counts"
We serviced a
WHIRLPOOL WASHER
Model Wtw4816fw2
Near Richmond, VA 23236
Joseph D.
Job Details:
11/06/2023
Found unit with bulged and leaking capacitor not functioning replace capacitor and unit able to spin agitate properly performed calibration and unit operating as designed; ordrng 1 W11158830 (Cap dj van stock)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Richmond, VA 23235
Joseph D.
Job Details:
11/06/2023
"Unit with ice build up on fan, melted ice . Ensuredb proper door seal and unit now working properly"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW3
Near Cumberland, VA 23040
John P.
Job Details:
11/06/2023
"CX complaint unit not working checked unit found error codes F7e4 f7e3, tested unit found shifter not moving replaced shifter calibrated tested working as designed.; ordrng 1 W11481722 (actuator JP/VS), used 1 W11481722 (ACTUATOR JP/VS) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Gaithersburg, MD 20877
Julian H.
Job Details:
11/06/2023
replaced drain hose tested several times & not leaking
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Reston, VA 20191
Jason A.
Job Details:
11/06/2023
Refund for icemaker. CX complaint after previous service FRIDGE started to make ice but then RC temps got into the 50s F. Found RC evap iced up & thermistor corroded. Pan is warped. See SDpics. Cleared all ice. Test fans are working. Refund for icemaker & labor. Labor only: to replace pan. RC evap fan assym incl thermistors are in the same area & can be replaced the same time as pan. Refund $64.83 ( Need to refund for icemaker & labor less RC evap fan & pan ) > JJ; ordrng 1 W11087438 (RC evap fan incl thermistors $126.87 ) and 1 W11457241 (pan RC $77.34)
We serviced a
JENNAIR COOKTOP
Model JGD3430BS00
Near North Potomac, MD 20878
Julian H.
Job Details:
11/06/2023
replaced manifold tested all burners & working
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS4
Near Annandale, VA 22003
Lloyd B.
Job Details:
11/06/2023
Cx complained the lower rack did not roll. Installed new rack and it now rocks and rolls as designed. Job complete
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Millsboro, DE 19966
Michael E.
Job Details:
11/06/2023
"CX complaint: unit shaking. Tested and verified complaint. I adjusted the level legs, tested unit and it is now working proeprly. Job is complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS00
Near Annapolis, MD 21409
Israel R.
Job Details:
11/06/2023
Installed new gasket and tested and the door is still not closing. I tested the hinges and found the lower hinge is cracked and the stopper pin has come off. I was able to bent the pin back and now the door is closing; mThe unti will need new door but the hinge top is no longer available so if it breaks ther is no way fixing it. The door is closing now and they are just going to see how far they can go. Collected 110.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS03
Near Williamsburg, VA 23188
Lucas R.
Job Details:
11/06/2023
"cx comliant no cooling. check the temp at fridge 68 f, freezer 45 running pressures .-15'L, 100 psi H, while coolinf fc, pressures equalized at 40 psi, pressurized unit found pin fole leak on condenser, repaired leak, vacuumed, charged and tested, found icemaker double filling, causing mold to overfill, ordering icemaker; ordrng 1 W11557001 (icemaker)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hampton, VA 23669
Orbie
Job Details:
11/06/2023
"cx complaint unit isn't draining. unit has F9E1. drain pump 19.8ohm. filled unit w/ water. water being pumped out very well. ran test on unit, unit passed all tests. unit appears to be working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Midlothian, VA 23112
John P.
Job Details:
11/06/2023
"CX complaint unit not working checked unit, found water leaking from valve quoted cxW11346622 $90.00 reservoirW11396033 $23.54 switch$110 labor$15 shipping"
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS00
Near Virginia Beach, VA 23451
Branden R.
Job Details:
11/06/2023
ame out and replace all parts on unit for repair . tested and unit is now running as designed .
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS04
Near Bel Air, MD 21014
Neil H.
Job Details:
11/06/2023
"ONCE AGAIN THE FILL TUBE IS FROZEN AND ONLY SMALL CUBES ORDERING NEW I/M,FILL TUBE HEATER,VALVE PERMAGUM TO SEAL I RANHEATER AND THE LINE OPENED AND WATER WENT INTO THE I/M BUT SAYING WATER/ICE SITTING IN MOLD TO LONG; ordrng 1 W11658802 (Whirlpool Refrigerator Ice Maker) and 1 W10846539 (Whirlpool Refrigerator Evaporator Fan Motor) and 1 212643 (sealer-gum)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC7HS01
Near Pasadena, MD 21122
Alexander D.
Job Details:
11/06/2023
"cx complaint sometimes unit acts like it turns off but keeps heating, sometimes unit turns itself on and sometimes it wont turn off and doesnt act like its turned off. cx said console was replaced twice but can only see once in notes, must have been replaced again after. found unit configured for wrong model, was configured for EC0 instead of EC7. reconfigured unit. pulled unit out and preheated to 350 then turned it off. unit getting proper 240v, no power coming in on N. relays arent sending power when off. oven is cooling down at this time. called techline, confirmed being configured wrong could cause issues and he advised have cx check for updates. if updates wont push or issue persists replace control panel and control at same time. calledsafety"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Midlothian, VA 23112
John P.
Job Details:
11/06/2023
Installed console UI tested working as designed
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Littlestown, PA 17340
Bernard M.
Job Details:
11/06/2023
"Replaced magnetron and control, restored power and ran unit with cup water of water for 1 min and unit heated cup without shutting off. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Ashburn, VA 20148
Ricky E.
Job Details:
11/06/2023
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near New Freedom, PA 17349
Bernard M.
Job Details:
11/06/2023
Cx complaint the RC and FC doors are getting streaks and stains while cleaning. Cx follows direction on cleaning exterior surface b ut leave streaks. Cx stated they purchased finger print resistant model . Checked and varified that the cx purchased the one in the home according to receipt. Instructed cx to contact Best Buy to see if they'll exchange. Cx inside 30 days of purchase. Unit runs as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ04
Near Laurel, MD 20724
Davonte
Job Details:
11/06/2023
"cx complainedm unit was overfrosting in the freezer and door had a hard time closing confirmed cx complaint. installed new door slides, tested unit, now working as should"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Delta, PA 17314
Bernard M.
Job Details:
11/06/2023
"Replaced parts, restored power and unit began to cool with fans running. Unit checks good"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Hydes, MD 21082
Justin S.
Job Details:
11/06/2023
cx says the unit is very loud in cycle. no error codes in memory. ran the calibration and the diagnostic cycle and the unit fills drains spins and agitates. no error codes after diagnostic. suspension springs back good. no oil from gearcase i see. ran the component activation spin and agitate and no odd noises. cannot duplicate fault. cx ran a quick wash on towels while i was checking the second unit here and still didnt make the noise.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near South Newton Township, PA
Andrew S.
Job Details:
11/06/2023
Cx complaint is that the unit is making noise in spin. Upon arrival I found that the unit is slightly out of level. I was able to level the unit. I also found that the LH side of the cabinet had been damaged on delivery. It was bent in and had very little clearance to the bottom of the outer tub. I was able to get the dent out. I then tested the unit and found that it is now functioning as intended. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Laurel, MD 20724
Davonte
Job Details:
11/06/2023
"cx complained unit door wouldnt close all the way, after inspecting unit on previous visit confirmed cx complaint. unit needed friction sleeve. installed new friction sleeve, unit is now working a should."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Gardners, PA 17324
Andrew S.
Job Details:
11/06/2023
"Per previous diag I was able to access and replace the cycling thermostat and the door seal. I found that the inner and outer door was warped and it causing the seal to not seat on the door frame properly. I am ordering the inner door, outer door and seal. I left the remaining adhesive at the unit. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 WPW10463967 (Inner Door) and 1 W10861224 (Outer door) and 1 W10861521 (Seal)"
We serviced a
KITCHENAID OVEN
Model KFGD500ESS03
Near Bowie, MD 20720
Shawn D.
Job Details:
11/06/2023
replaced lower bake igniter then tested and igniter works so let unit preheat to 350 and reached temp. unit is good to go
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near Wilmington, DE 19801
Taylor F.
Job Details:
11/06/2023
Cx complaint is unit giving d36 code. Replaced buttons and membrane from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WFW9620HBK3
Near Upper Marlboro, MD 20774
David J.
Job Details:
11/06/2023
"Cx complaint of broken cover on middle of hinge. Arrived today and inspected and verified complaint. When opening the part that last tech ordered, I had found the broken part was not in the box or on the hinge assembly. Could not find the cover on any parts diagram. Call Techline, and they had stated that cover comes on the whole door assembly and that is the only way to get that part ordering door for return visit and will return when part arrives.; ordrng 1 W11408902 (Whole door)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Stafford, VA 22556
Robert W.
Job Details:
11/06/2023
Replaced springs and cable kit unit tested and is working properly.
We serviced a
JENNAIR REFRIGERATOR
Model JSC24C8EAM00
Near Bowie, MD 20720
Shane B.
Job Details:
11/06/2023
"cx complaint is poor cooling in both sections and no ice production. when i arrived FC was empty, RC was stocked. unit set to 33/0. prob shows 60 in FC, 54 in RC. no frost at all on either evap. both evap fans work. found unit pulling .32amps. unit has a SS issue. parts are covered for 10years. quoted cx for service call and labor. they paid service call. will pay labor on return visit. schedule with SS tech when parts are avialble.; ordrng 1 WPW10239732 (evaporator) and 1 WPW10643261 (evaporator) and 1 W10309988 (compressor)"
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Stafford, VA 22556
Robert W.
Job Details:
11/06/2023
CX Complaint is the unit is filling when off. Inspected unit and found the cold side valve has failed causng unit to fill when unit is off replaced valve and tested unit is now working properly.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Mechanicsville, VA 23116
Thomas B.
Job Details:
11/06/2023
Cx complaint unit is not working properly inspected unit Removed and Replaced the supplied parts tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Pasadena, MD 21122
Alexander D.
Job Details:
11/06/2023
"cx complaint unit never made ice after last visit. inspected unit and verified complaint. water dispenser still working good but test56 now shows E2 motor lost position. test 58 cooler than harvest temp. test57 didnt complete harvesting. test 45 didnt fill with water but hear valve energize. ran fill tube heater for 2min and tried test 45 again and it filled with water this time. noticed condensation on icemaker fascia, chute gasket in container door was misaligned and is a little warped now, ordering icemaker, chute gasket and fill tube heater. call cx to schedule return visit once we have eta on parts; ordrng 1 W11658802 (icemaker) and 1 W11087201 (fill tube heater) and 1 WPW10347087 (chute gasket)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near Forest Hill, MD 21050
Neil H.
Job Details:
11/06/2023
"CX MENTIONED THIS TIME THE RACKS NOT GLIDING NOTICED THE TUB DAMAGED AND THE PANEL DAMAGED; ordrng 1 W11409866 (Whirlpool Dishwasher Tub) and 1 W11579562 (TRACK) and 1 W11596053 (Tub Mount, Third Level Rack (right Hand)) and 4 W11614118 (WHEEL-TUB)s and 1 W11461682 (PANEL), used 2 (2 COUNT TUB JOB) from stock"
We serviced a
WHIRLPOOL FREEZER
Model EVL202NXTN02
Near Gettysburg, PA 17325
Andrew S.
Job Details:
11/06/2023
Per previous Tech I was able to access and replace the fan blade. I found that the bracket was not need. Please reimburse cx for the cost of the part and taxes.
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX10
Near Free Union, VA 22940
Kyle A.
Job Details:
11/06/2023
Cx complaint of icemaker not fully making ice. Did confirm and found units toggle switch not completely depressed. Activated switch and fill tube was clear. Unit is now as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near East York, PA 17402
Sal R.
Job Details:
11/06/2023
I was able to access and replace all parts. I then tested unit on a timed dry cycle. I found the unit tobe heating and the drum to be turning. Unit test good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKV0
Near Quinton, VA 23141
Chris B.
Job Details:
11/06/2023
apon arrival found inner door not alighned with outer door and cabinet unit will need inner door to complete reapir and prevent unit from leaking did leave outer door with cx to be installed with inner door; ordrng 1 W11559689 (inner door) and 1 W11412300 (dispencer) and 1 W11545290 (deflector) and 1 W11545539 (vent gasket)
We serviced a
WHIRLPOOL WASHER
Model LSQ9110PW4
Near Herndon, VA 20170
Jason A.
Job Details:
11/06/2023
CX complaint WASHER noise & doesnt wash well. Replaced dog agitator assym & test unit has good agitation & less noisey > JJ
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Richmond, VA 23235
Joseph D.
Job Details:
11/06/2023
replace control tested for $120 at control and it was powering properly plugged in sump and some began properly no other issues detected
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Williamsburg, VA 23185
Lucas R.
Job Details:
11/06/2023
cx complaint not enough water in the unit. check the unit. Put the unit on test mode. Disconnct the water supply found out no water pressure coming out the water supply. Notified the cx to call a professional plumber.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS07
Near Chesterfield, VA 23832
John P.
Job Details:
11/06/2023
"Cxs complaint water wasn't coming from dispenser asked CX for glass pressed dispenser dispenser dispensed water advise potentially reservoir had Frozen, advised CX to keep an eye on if happens again to call us back and it currently working as designed waiting for doors to arrive.; saved tckt"
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Virginia Beach, VA 23451
Branden R.
Job Details:
11/06/2023
"cx complaint unot making noise , checked unit and found rollers on front of unit going bad causing knocking . replaced and tested unit is now runnig as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Chesterfield, VA 23832
John P.
Job Details:
11/06/2023
Installed parts tested working
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Virginia Beach, VA 23462
Carl A.
Job Details:
11/06/2023
"cx complaint of a clicking noise while unit washing ,checked unit tof ind no error codes at this time ,test ran unit to hear the clicking noise as it was switching from wash to spin,checked underside of unit to find that the splutch screw had backed itself off of draive shaft replaced splutch and tighen all parts down tested and calibrated unit works as designed"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Richmond, VA 23223
Chris B.
Job Details:
11/06/2023
cx comp unit will not go threw cycel insp unit conf cx comp found cold valve barelly flowing unit will need valve assembly W11210463 to complete repair call office reshd for 11/9; ordrng 1 W11210463 (valve)
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near York, PA 17402
Sal R.
Job Details:
11/06/2023
"I attempted to replace control board and found that the wrong part number was ordered. I am ordering correct control (WPW10675033). Once the part is avalibel, please have someone form teh office call to set a return date.; ordrng 1 WPW10675033 (control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Richmond, VA 23223
Chris B.
Job Details:
11/06/2023
cx comp unit will not dispence ice and water disp button will stick insp unit found ice clumping in ice bin due to flap no closing and water dispencer switch sticking unit will need W11423787 to complete repair; ordrng 1 W11423787 (dispnecer assembly)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Newport News, VA 23607
Orbie
Job Details:
11/06/2023
"cx complaint unit not working. checked unit found F5E2. found unit not locking in manual or in a regular cycle. 38ohm fluctuating closed, OL open. called office to schedule sooner. spoke with megan, advised she would schedule job for 11/8 wed on myself.; ordrng 1 W11307244 (latch)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Midlothian, VA 23112
John P.
Job Details:
11/06/2023
CX complaint console separating confirmed also found gasket leaking in left corner.; ordrng 1 W11660284 (Console) and 1 W11632709 (Ui) and 1 W11483553 (Gasket)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Fredericksburg, VA 22405
Tanner B.
Job Details:
11/06/2023
"Unit not cooling, both sections .. need to return with compressor, rc evap and access ports .. Scheduled w/ office for 11/10; ordrng 1 W10832994 (compressor) and 1 W11492867 (rc evap) and 2 W11506635 (coupler)s and 2 WPW10143759 (uv drier)s and 1 3ct (3ct)"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Midlothian, VA 23112
John P.
Job Details:
11/06/2023
"installed blower wheel also found support separated, replaced support only to have clicking noise coming from supports, replaced supports and oiled shafts noise no longer present. Tested working as designed.; ordrng 4 WpW10314173 (support)s, used 4 WpW10314173 (support) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Timonium, MD 21093
Dustin F.
Job Details:
11/06/2023
"CX complaint: unit leaking Inspected unit, confirmed CX complaint, Ran test cycle after finding water damage under front right corner. no leaks then ran normal cycle and found water leaking out of right tube to drip tray. inspected further and found tub cracked and leaking in front right corner behind harnass cover.. unit needs new tub. 2 count DW tub job.; ordrng 1 W11409866 (Tub) and 1 W11573703 (hinge L) and 1 W11573702 (Hinge R)"