We serviced a
WHIRLPOOL WASHER
Model WTW5057LW
Near Martinsburg, WV 25403
Danny R.
Job Details: 07/07/2022
gear case has failed and is leaking oil will need gear case pully and shifter; ordrng 1 W11449840 (gear case)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Manassas, VA 20112
Demonte S.
Job Details: 07/07/2022
Installed the Terminal Block & Screws. Tested the unit. Unit is working as Designed.
We serviced a
AMANA DRYER
Model NED4655EW1
Near York, PA 17408
Sal R.
Job Details: 07/07/2022
I was able to access and replace the TCO kit . Unit test good. I advised CX to have a licensed vent cleaning company come inot the home to clean vents.; used 1 W10900067 (TCO Kit) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Richmond, VA 23223
Chris B.
Job Details: 07/07/2022
installed pressure regullator and tubing kit tesetd unit inspecetd for leaks working as desighned
We serviced a
KITCHENAID OVEN
Model KODE900HSS00
Near Eldersburg, MD 21784
Brian R.
Job Details: 07/07/2022
cx said unit worked at 350 when we tested then he used unit to bloil at a higher temp and then unit did same issue. checked unit for codes and found F8E1 F6E6 and F6E3. cleared codes and in test mode was able to run fans. turned both ovens on to 450 to check temp range and see how unit heated and ran. at 450 upper tested at 435 and started dropping to 408 and would slow heat back up and lower at 426 and dropped and would rise. canceled and checked temps in options and upper at 240 and lower at 245 is what unit was reading. per codes and running issues parts are needed. office will schedule.; ordrng 1 W11399172 (Console Stainless) and 1 W11294389 (Control) and 2 WP4449751 (Thermostat)s and 2 W11290976 (Sensor)s and 1 W11399172 (Console Stainless)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Midlothian, VA 23113
Jerod R.
Job Details: 07/07/2022
"found unit had bad console ,replaced parts and tested unit is now fully functional"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Odenton, MD 21113
Alexander D.
Job Details: 07/07/2022
"replaced control, ui, console cap, vent and toeplate screws. tested unit. unit is now working properly"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Whiteford, MD 21160
Neil H.
Job Details: 07/07/2022
cx complaint frost on rc evap cover but only on the left half air leak removed ice and cover put cover back on and checked for any air leaking around the evap area and pan flat and drain good.
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Odenton, MD 21113
Alexander D.
Job Details: 07/07/2022
"cx complaint unit not starting. inspected unit and verified complaint. found door switch reading open with door closed. replaced door switch from v/s. tested unit. unit is now working properly.; ordrng 1 WPW10569603 (door switch(AD v/s)), used 1 WPW10569603 (door switch) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Tappahannock, VA 22560
Gill G.
Job Details: 07/07/2022
verified cx complaint of unit door being damaged. order outer door glass and surrounding damaged parts.; ordrng 1 W11449263 (door handle stainless) and 2 W10831019 (screw)s and 1 W10761018 (trim-door) and 1 W10761014 (trim door) and 1 W10894130 (glass-door) and 1 W11178521 (nameplate) and 4 WP355214 (screw)s and 2 W10831019 (screw)s and 1 W11569689 (lower door trim)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Middle River, MD 21220
Milton J.
Job Details: 07/07/2022
CX complaint unit not washing dishes. Checked for errors and a F4E3(Wash Motor Not Running) and F7E1(No Heat) codes stored. Ran auto cycle and pump not running despite getting 118vac. Combed over element and did not see any damage and energized at the end of the test cycle. Control disabling for some reason. Also unit was not making any sound when buttons are depressed and CX said it never has. The once in test mode it started making sound. Ordering new Control and UI plus returning with Pre-IDed Sump. CX paid $120.00 for service and owes $120.00 Labor upon return. -Mjrob; ordrng 1 W11305303 (Control) and 1 W11224299 (UI)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW0
Near Tysons, VA 22102
Jason A.
Job Details: 07/07/2022
CX (renters) complaint noisy DRYER. Unit has updated felt retrofit Likely a cracked or lint covered blower wheel. Send TALL SKINNY TECH. Remove top cover & front panel comes off. Blower wheel can be accessed this way. Plenty of room above unit to reach 2 rear screws > JJ; ordrng 1 W11327190 (wheel 63.66)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Bear, DE 19701
Alexander W.
Job Details: 07/07/2022
"Cx stated unit making loud grinding sound tested inspected and verified cx complaint found gearcase defective leaked oil all over splutch, belt, and actuator ordering gearcase splutch belt and actuator cannot reached at this time due to so parts. ; ordrng 1 W11454372 (Gearcase) and 1 W11239857 (Belt) and 1 W10913953 (Actuator)"
We serviced a
JENNAIR REFRIGERATOR
Model JFC2089BEM00
Near Bethesda, MD 20816
Ricardo S.
Job Details: 07/07/2022
"Cx complains that the unit make ice all day, inspected unit,, the shut off arm is out of place, unit tested and ice maker working ok; ordrng 1 NOE-MAIL"
We serviced a
WHIRLPOOL WASHER
Model MVWP576KW1
Near Edgewater, MD 21037
Kevin P.
Job Details: 07/07/2022
"unit is in warranty 5 days old per receipt p.o.p. saved to quik pics. cx complaint unit not agitating or spinning, motor fault error stored, both windings read open from the control. motor also reads out of spec 3.5-6ohms per tech sheet one winding reads 4.5 and the others reads 8. ordering lower harness, capacitor, relay, and motor; ordrng 1 W11376227 (lower harness) and 1 W11384790 (relay) and 1 W11222082 (motor) and 1 W11227944 (capacitor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5700XW3
Near Glen Allen, VA 23060
Thomas B.
Job Details: 07/07/2022
Cx complaint unit is not working properly inspected unit found shifter cx installed is broken will need new shifter qouted cx cx declined paid 120.00 by CC.
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS0
Near Fort Washington, MD 20744
Shane B.
Job Details: 07/07/2022
cx answered the door and asked if unit was sent it as in warrenty. i told him it was not and unit only came with a 1 year warrenty and was built in 2016. cx said he would rather replace the unit then pay to have this one fixed and declined to have me look at the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Owings Mills, MD 21117
Brian R.
Job Details: 07/07/2022
cx complaint is ice tasts bad. unit only makes ice and no water and no filter. says unit is new and she let ice maker run awhile and kept dumping ice out to clean and clear lines and all. tested and checked over unit. temps in range and all lights and fans check. went over unit with her and advised all lines are plastic in unit and onle parts involved are ice maker and valve but after lines are flushed and clear ice should be good and clean. she said last unit was just fine. advised parts to replace and after repair dump a few batches of ice and then see how it is. advised also with a bran new unit to put some baking powder or a lemmon to clear out new smell and we will try new parts and go from there. as soon as parts are in office will schedule.; ordrng 1 W11455232 (Ice Maker) and 1 W11455388 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Annapolis, MD 21403
Kevin P.
Job Details: 07/07/2022
"unit is in warranty per delivery receipt but more than 30 days old p.o.p. saved to quik pics. cx complaint stress crack in ff door handle cx stated he believes its been there since it was delivered. i explained to cx that handles are only covered for 30 days and qouted for part, tax, and shipping = 126.73 total. cx is going to call and try to get a concession to cover the part."
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near Stafford, VA 22554
Tanner B.
Job Details: 07/07/2022
Found f6e0 error and Cc was time/ date resetting.. Connected unit to app/ wifi. ckleared errors
We serviced a
WHIRLPOOL OVEN
Model WOD93EC0AS01
Near Bowie, MD 20721
Andrew H.
Job Details: 07/07/2022
Replaced fuse and tested unit. Unit is now working properly. Cx paid with check 1202
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Bethesda, MD 20816
Ricardo S.
Job Details: 07/07/2022
Replaced gasket.. unit tested and dw working ok.. no leaks
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Waldorf, MD 20603
Shane B.
Job Details: 07/07/2022
"cx complaint is a loud grinding nosie when unit is running. confirmed complaint. i found unit is missing a screw from below the lint screen, 1 clip on the front panel was missing and the drive motor is damaged. unit will need new drive motor, blower wheel and screw. ordering parts.; ordrng 1 WP694089 (wheel) and 1 279827 (motor!dryer) and 1 WP9741232 (screw)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH78019HV3
Near Chesterfield, VA 23832
John P.
Job Details: 07/07/2022
CX complaint unit was sparking sounds Sparks coming from waveguard cover inspected wave guide tunnel found no signs of arcing ordering waveguide cover; ordrng 1 W11361167 (Cover)
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near New Market, MD 21774
Ricky E.
Job Details: 07/07/2022
"3-2 the unit is giving a f3e2 error code. this shows as a shorted or open ntc sensor.. the sensor comes with the heater, eiter one can be replaced... the unit will need the heater assy... also the bellow has a tear on the right side..; ordrng 1 W11314664 (heater) and 1 W11322901 (cntrl-elec) and 1 W11314648 (bellow)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJB00
Near Richmond, VA 23233
Thomas B.
Job Details: 07/07/2022
Cx complaint unit is not working properly inspected unit found unit is frosting in freezer not overly just slightly cx states he scrapes off some and it disappears for weeks then eventually comes back few weeks later removed and replaced the control tested unit now functions normally
We serviced a
MAYTAG DRYER
Model MED3500FW1
Near Silver Spring, MD 20902
Roberto I.
Job Details: 07/07/2022
"Cx complaint normal sensor cycle stops after few minutes and says done but clothes still wet.Inspected unit, found a dryer sheet with one side stuck in the filter housing, covering the sensor bars and preventing clothes to touch the sensor. Removed dryer sheet and ra a normal sensor cycle using a piece of wet paper towel on the sonsor bars. The unit stopped and showed done when the paper towel was completely dry. Ran test mode, found no errors. Ran a load test mode with a new piece of wet paper towel, the moisture sensor passed the test. The unit is good. Collected $120"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Leonardtown, MD 20650
Shawn D.
Job Details: 07/07/2022
cx complaint unit is dead again and not drying dishes. inspected unit and panel display is very dim you hit a button and it just blinks very hard to see. took unit apart to find the ui button shorted snapped pic. grabbed ui from van and installed it then checked heater at control and is 13.7 in spec. powered unit back on and checked unti for errors and had fae2 then ran service cycle and heater is working. infromed cx to use the rinse aid undersink its never been used and she didnt think she had to use it on this dishwasher. i infomred her its in the manual and cx understands. unit is good
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC36QTS02
Near Harrisburg, PA 17112
Andrew S.
Job Details: 07/07/2022
Per previous tech I was able to access and repalce the auger motor. I then tested the unit and found that it is dispensing ice and functioning as intended. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 07/07/2022
"Cx complaint, water leaks from the bottom, found diverter motor leaking during factory diagnostic test. Ordering sump-pump to complete the repair, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11178672 (Sump Pump assembly)"
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JW0
Near Gordonsville, VA 22942
Eric F.
Job Details: 07/07/2022
"Confirmed cx complaint unit burning smell. Found stove terminal connections lose, L2 line seared. Cleaned up wires, used terminal line bracket to firmly re-attach L2 to terminal block, tested unit, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 07/07/2022
"Cx complaint, not cooling-freezing properly, found temperature at 52 degrees in the fridge 38 degrees in the freezer. Found compressor not pumping properly causing the no cool issue. Advised cx part is on factory back order, dispatch will call to schedule a return visit, cx is contacting Kitchen Aid in reference to the repair.; ordrng 1 W11557425 (Compressor) and 2 W10830046 (Fridge door gasket)s"
We serviced a
WHIRLPOOL MICROWAVE
Model KMBD104GSS01
Near Annapolis, MD 21403
Kevin P.
Job Details: 07/07/2022
installed new console and control and unit tests good. also advised cx to cover items with a high moisture content with a paper towel when heating to reduce steam escaping upward to the electronics. job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS0
Near Little River, SC 29566
Jason T.
Job Details: 07/07/2022
"Cx complaint, oven will not bake at any temperature, tested all circuits, found spark module control failure. Repair estimate total : $431.07 Cx approved the repair, installed spark module from truck stock, verified bake cycle at 350 degrees... working as designed. (Paid in full credit card Ref # 4460043132) advised cx part warranty 1 year, service call and labor 30 day warranty.; ordrng 1 W11162730 (Spark Module), used 1 W11162730 (Spark Module) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near York, PA 17406
Sal R.
Job Details: 07/07/2022
"Per the previouse tech, i was able to access and replace the FC door and gasket. I used a heat gun to help relaxe the gasket. Unit test good."
We serviced a
WHIRLPOOL RANGE
Model KFED500EWH03
Near Conway, SC 29526
Jason T.
Job Details: 07/07/2022
"Cx complaint, left front surface burner not cycling properly, verified all vac voltages, found shorted element. Advised customer part is on order, dispatch will call to schedule a return visit, CX agreed.; ordrng 1 W11101459 (LF Element)"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Chesapeake, VA 23323
Anthony D.
Job Details: 07/07/2022
cx complaint making wierd noise and that unit will stop before cycle is over checked unit found drain hose was in stantion to far not allowing an air gap shortened drain hose also found shuttering noise coming from water valve tested water valves ohmed at 1.1k ohms which is out of range indicating bad water valve quoted cx $120.00 labor $110.00 $15.00 shipping $6.79 tax $365.02 cx paid in full; ordrng 1 W11220230 (valve)
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Arlington, VA 22201
Emmanuel R.
Job Details: 07/07/2022
"Cs washer doesnt want to start throws codes f5e2 door lock, f6e1 control lost communication, f6e2 UI lost communication. Unit has a control issue, main control lost communication and door lock is broken. Possibly other unforseen issues but we need to take care of main control and door lock first and retest. Advised customer of findings and he said it isnt worth fixing it and he will be going out to purchase a new unit. Collected for svc call $120"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Lebanon, PA 17042
Justin L.
Job Details: 07/07/2022
Cx complaint unit is beeping and flashing a code and not responding. Was able to access unit and found unit to get 120.4 VAC but unresponsive at first. Was able to enter diagnostic mode and unit gave F6E2 Communication error between UI and ACU. Wouldnt allow to clear code or perform tests. Unit will need console and control for repair. Once authorized office will need to set return.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Midlothian, VA 23112
John P.
Job Details: 07/07/2022
"Cx-compliant unit making noise stated unit only made noise for half a day checked unit was unable to duplicate noise noise was possibly ice falling into fan blade unable to determine at this time unit is working as designed instructed customer on use and care, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Hyattsville, MD 20783
Samuel R.
Job Details: 07/07/2022
cx complaint unit is not heating.inspected unit nd could confirm cx compaint.tested all senspors and all read fine.found a wire t have gotten loose.advised cx if problem continues unit will need thermostst and harness.unit is now heating
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Richmond, VA 23235
Jerod R.
Job Details: 07/07/2022
tested unit found unit had loose hose connection at drain pump secured and tested unit is now fully functional
We serviced a
WHIRLPOOL ICE MAKER
Model GX5FHTXVY07
Near Harrisburg, PA 17112
Justin L.
Job Details: 07/07/2022
As per previous visit was able to access unit and replace icemaker. Harvested and filled unit now operates as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Stephens City, VA 22655
Daniel J.
Job Details: 07/07/2022
complaint no cooling in fridge or freezer no frost pattern compressor kicks on and starts buzz than off hot to touch spoke with tech support informed to ohm out compressor reading and replaced start device possible stuck on start and over heating compressor replaced start pulled back in same issuse ordering comppressor; ordrng 1 w10913906 (process stub) and 1 W11370574 (compressor) and 1 W11504431 (7/5 Nr Ms 00 (high Pressure Side To Compressor)) and 1 W11504415 (c oupler) and 1 W11506619 (coupler) and 1 WPW10143759 (uv drier)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hanover, PA 17331
Marc M.
Job Details: 07/07/2022
installed parts and performed unit calibration. unit now checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Towson, MD 21286
Keith H.
Job Details: 07/07/2022
replaced all parts ordered unit sounds as it should
We serviced a
JENN-AIR RANGE
Model JDRP436WP02
Near West Hanover Township, PA 17112
Justin L.
Job Details: 07/07/2022
Cx complaint unit burning food and convetion fans not working. Was able to access unit and found that the board had a shorted relay. Quoted cx for repair and collected full amount. Replaced parts and tested unit. Unit now operates as designed no further work needed.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Hollywood, MD 20636
Shawn D.
Job Details: 07/07/2022
"cx complaint unit is making a noise and not working. inspected unit then checked for errors and had none, ran service cycle and when filling with cold water there was none hot good then in spinning unit spun so fast and quick and was not correct. checked under unit and everything sounds good. checked drive hub and is warn out. went to van grabbed both pre id parts and installed drive hub and water valve then retested unit and now fills good and spins great. unit is good"
We serviced a
KITCHENAID OVEN
Model KODE500ESS00
Near Monrovia, MD 21770
Ricky E.
Job Details: 07/07/2022
"customer stated that the unit had no power and at last use the unit felt hot.. fnd t-fue blown.. replaced the t-fuse and then tested the blowers, both blowers seized and caused the units t-fuse to blow.. customer is replacing the unit..."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JW1
Near Rockville, MD 20852
Roberto I.
Job Details: 07/07/2022
"Cx complaint oven making sparking sound but not lighting.Removed oven bottom and ran a bake cycle, Unit made sparking sound but no sparks from igniter. Found drawer overloaded with metal trays and igniter connection shorted to ground by a tray that slided toward the back. Emptied drawer and ran a bake cycle, the unit worked as designed. Instructed cx not to overload the drawer. Collected $120"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JW1
Near Rockville, MD 20852
Roberto I.
Job Details: 07/07/2022
"Cx complaint oven making sparking sound but not lighting.Removed oven bottom and ran a bake cycle, Unit made sparking sound but no sparks from igniter. Found drawer overloaded with metal trays and igniter connection shorted to ground by a tray that slided toward the back. Emptied drawer and ran a bake cycle, the unit worked as designed. Instructed cx not to overload the drawer. Collected $120"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Bunker Hill, WV 25413
Danny R.
Job Details: 07/07/2022
no one here called offcie waited 20 moins; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Winterville, NC 28590
Ronnie B.
Job Details: 07/07/2022
"cx complaint of unit not dispensing ice. checked unit and ice bin is full. Attempted to dispense ice, auger just turns and doesnt turn screw in ice bucket. Pulled ice bucket and found cog had moved forward preventing contact with yoke. Popped cog back into place re-installed cie bucket and attempted to dispense again this time with success. Unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Ellicott City, MD 21042
Robert L.
Job Details: 07/07/2022
"cx complaint ice bin completely filled with ice block, found bucket to fill icemaker frozen, water not entering mold dripping straight into bin, replace 3 way valve, and cleared all ice, cx to monitor, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Fredericksburg, VA 22408
Robert W.
Job Details: 07/07/2022
CX complaint is the unit is making a huming noise. found condensor fan making noise adjusted and tested unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Bowie, MD 20721
Andrew H.
Job Details: 07/07/2022
Customers complaint is a unit is not cooling well. I found freezer evap frosted over. I removed evaporator cover put unit into defrost. Heater did not turn on I checked wires to heater and found brown wire has come out of connector. I was able to reseat wire into connector. And heater turned on. I steamed Frost buildup on evaporator. I tested units now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Conway, SC 29527
Jason T.
Job Details: 07/07/2022
"Cx complaint, not cooling properly, found evaporator frosted up, removed the ice with a steamer. Tested all circuits, found no vac from the control to the heater circuit, also loose connection at the harness and thermistor. Advised customer control is on factory back order, dispatch will call to schedule a return visit, CX agreed.; ordrng 1 W11566891 (Control) and 1 W11218408 (Harness) and 1 WPW10384183 (Thermistor)"
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHC319ESS5
Near Frederick, MD 21704
Ricky E.
Job Details: 07/07/2022
"safty team christina SR#7734028585 .... customer stated that the unit was making a loud sound and an electrical burning smell... fnd that the unit when used is overheating, but the mag tstat isnt triping. also due to this the unit isnt heating well... fnd no other signs of damage on the boards... need parts; ordrng 1 w11553234 (mag tstat) and 1 W10561770 (capactr-mg)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Richmond, VA 23238
Thomas B.
Job Details: 07/07/2022
Arrived at cx home cx had sign on door called cx states he would be here in 5 mins waited 10 no show called office office called cx stated he was down the road waited 5 more mins as instructed no show moved on.; saved tckt
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Gloucester, VA 23061
Lucas R.
Job Details: 07/07/2022
"cx complaint noise, wet clothes, checked unit found driv hub worn causing wahplate to turn during spin, replaced hub, and 2 screws that stripped during removal, calibrated, tested, unit working as designed.; ordrng 2 WP8533953 (screw)s and 1 W10528947 (drive hub kit), used 2 wp8533953 (screw), and 1 W10528947 (hub) from stock"
We serviced a
KITCHENAID ICE MAKER
Model KUID508HPS00
Near Richmond, VA 23229
Jerod R.
Job Details: 07/07/2022
tested unit found unit had bad water valve replaced and tested unit is now fully functiona
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Hanover, PA 17331
Marc M.
Job Details: 07/07/2022
cx complaint unit will only run for less than 3 seconds before a loud buzzing occurs and the drum stops rotating. inspected unit and found that the start winding within the drvie motor is failed. replaced drive motor with pre id parts and tested unit for several minutes with no disruption in run time or unusual noises. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Oak Hill, VA 20171
Christian C.
Job Details: 07/07/2022
Cx complaint IM is not working. Inspected unit found IM funnel clogged with ice. Cleared ice. Tried to rotate motor but is not working. Installed IM. Tested IM. Motor rotated and filled with water.
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW1
Near Rockville, MD 20852
Roberto I.
Job Details: 07/07/2022
"CX complaint noisy dryer.Tested unit, unit needs idler pelley and rollers. Cx asked me to replace belt too.Ordering idler pulley 279640, 4 rollers WPW10314173 and a belt 341241. Charged new labor since the issue this time is the dryer. Cx paid in full ($189.02), return visit 7/13/22; ordrng 1 279640 (idler pulley) and 4 WPW10314173 (roller)s and 1 341241 (belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Broadlands, VA 20148
Christian C.
Job Details: 07/07/2022
Cx complaint food in RC section are freezing. Inspected unit and found diffuser stuck open. Cx had RC temp at 42 and FC temp at 0. Tested temps with multimeter reading 44 in RC and 5 in FC. Installed diffuser. Unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM804KBS0
Near Frederick, MD 21703
Ricky E.
Job Details: 07/07/2022
"installed element assy, verified operation, unit cks ok... the unit had leaked a small amount, but no damage. customer keeping element just in case"
We serviced a
KITCHENAID ICE MAKER
Model KUIX305ESS2
Near Sterling, VA 20164
Christian C.
Job Details: 07/07/2022
Cx complaint unit is not making ice. Inspected unit when on for regular cycle water trickles into resevoir. Tested water line from wall to unit good pressure. Tested water from valve and it trickles out of valve. Tested compressor and good frost pattern on evap. Ordering water valve.; ordrng 1 W10897719 (water valve)
We serviced a
JENNAIR OVEN
Model JJW2427DS00
Near Glen Arm, MD 21057
Neil H.
Job Details: 07/07/2022
cx complaint f2e0 replaced the console unit test/checked good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Reston, VA 20190
Christian C.
Job Details: 07/07/2022
Cx complaint IM is not working. Inspected unit ran test 56 got E2- motor lost position. Ran test 59 and motor does not rotate. Ran test 57 and motor still does not rotate. Ran test 45 and IM fills. Ran test 36 and IM fan works. Installed IM. Ran test 57 and 59 no issues. Ran test 45 and IM filled. Cx paid in full.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Chester, VA 23836
Chris B.
Job Details: 07/07/2022
cx complaint unit will not make ice insecetd unit found valve working and getting 120v and good water flow unit will not fill im found fill tube frozen thwaed fill tube tested unit working as desighned
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM1
Near Stephens City, VA 22655
Daniel J.
Job Details: 07/07/2022
installed new ui tested no faults stored started cycle and let unit run than canceled out to let unit drain
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Gaithersburg, MD 20878
Julian H.
Job Details: 07/07/2022
replaced heater tested and working sounds properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model MBF1958DEM00
Near Chantilly, VA 20151
Carl R.
Job Details: 07/07/2022
"Ice maker stopped working. The wire shutoff arm came off. Unable to put back on.. Talked with cx and he showed me that the bail arm on the ice maker isn't dropping on it's own unless you push the arm down. The ice maker makes ice, but the bail arm doesn't drop. Removed freezer ice tray and rack. Removed 3 screws and disconnected harness. Plugged on new ice maker installed screws and freezer rack and ice tray. Used tape on door switch, Removed cover, used jumper wire. Watched wheel turn until the ice maker harvest. Bail arm dropped, Removed jumper, installed cover. Unit working properly"
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Fredericksburg, VA 22407
Robert W.
Job Details: 07/07/2022
CX Complaint is the unit doesnt complete cycle will go back a forth from rinse to wash. Ran diag and found the unit cant drain water pump is getting power but is just humming not pumping water vac out water and pulled pump noting clogging pump. Ordering Drain pump; ordrng 1 W10876600 (Drain pump)
We serviced a
JENN-AIR COOKTOP
Model JGD8130ADS
Near Alexandria, VA 22314
Eric W.
Job Details: 07/07/2022
cx complantof rr burner not sparking inspected the unit found the wire to ignitor is chafed and sparing to ground taped up wire to insolate it and retested unit unit now working properly
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Summit Point, WV 25446
Danny R.
Job Details: 07/07/2022
unit has a bad switch the rt front big burner is not cycyling and is to hot; ordrng 1 WPW10434452 (switch)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Parkville, MD 21234
Keith H.
Job Details: 07/07/2022
cx complaint is unit wont come on inspected unit and found 120v to control but no power coming out. i replaced control tested and calibrated unit is working
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Charles Town, WV 25414
Danny R.
Job Details: 07/07/2022
found drain hose crushed and not draining adjusted hose and now drains well
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Fredericksburg, VA 22401
Robert W.
Job Details: 07/07/2022
Cx Complaint is the unit isnt venting. Inspected unit and fpound vent is venting into house not vent fixed fan and tested unit is workong priperly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Taneytown, MD 21787
Bernard M.
Job Details: 07/07/2022
"Cx complaint the rack won't stay up. Inspected unit and found the wheel on the base of rack adjuster had broken off, causing the rack to fall sideways. Replaced rack adjusters on both sides of upper rack, and it now stays in glides with tilting over. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Chesterfield, VA 23832
John P.
Job Details: 07/07/2022
Installed LED on top of fresh food compartment tested working as designed
We serviced a
WHIRLPOOL DRYER
Model WED8620HC2
Near Charlottesville, VA 22903
Kyle A.
Job Details: 07/07/2022
Installed control and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Laurel, MD 20707
Alexander D.
Job Details: 07/07/2022
"cx complaint unit not working properly, little bit of language barrier so i didnt get more info than that. unit unplugged upon arrival. plugged unit in and it started filling. cancelled cycle and ran diagnostics, no errors stored. checked under unit and found actuator arm came out of cam asm. replaced actuator as mentioned in service pointer. ran calibration and autotest. everything runs correctly, no other issues found at this time. unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAB05
Near Bowie, MD 20721
Andrew H.
Job Details: 07/07/2022
Customers complaint is lights are strobing in the refrigerator and freezer section. I found refrigerator light board is bad I quote a customer for replacing light bulb customer okay repair and paid with credit card. I replaced refrigerator LED module and tested unit. Unit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Stone Ridge, VA 20105
Ezra M.
Job Details: 07/07/2022
"installed parts, unit checks ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Upper Marlboro, MD 20774
Robert A.
Job Details: 07/07/2022
Canceled the appt at the door. I did not diagnose the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Port Tobacco, MD 20677
Shane B.
Job Details: 07/07/2022
replaced door with part shipped to the house. original door has a dent in the front near the bottom of the door. unit is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Upper Marlboro, MD 20774
Andrew H.
Job Details: 07/07/2022
"Customer complaint is the unit is not cooling well. Inspected unit found refrigerator evaporator completely frozen over. I cleared ice removed evaporator cover found ice in RC fan motor. I cleared evaporator completely. I noticed drip pan is bowing. I tested fan and test 3 and have 14 volts DC to the fan but fan is not moving. Thermistor past and diagnostics. I noticed the mastic tape on the evaporator is pitting indicating a refrigeration leak in the RC evaporator. The evaporator cover is missing the two top tabs. I explained to the customer the unit will need RC fan motor, RC evaporator, RC drip pan, and RC evaporator cover, I quoted customer for repairs customer okay to repairs and paid for a service call and parts with credit card. Customer will owe $550 on return visit. To count job sealed system tech only; ordrng 1 W11492867 (RC Evap) and 1 W10633627 (RC fan motor) and 1 W11457241 (Drip pan) and 1 W11188493 (Evap cover) and 1 Wpw10143759 (Drier)"
We serviced a
WHIRLPOOL DRYER
Model WED8800YC0
Near Germantown, MD 20874
Julian H.
Job Details: 07/07/2022
CX complaint about unit getting too hot and drying clothes put unit on test mode and found errors F4E3 restricted air flow F4E4 L2 line volt error checked heater all legs to ground and looks fine noticed that nearing from blower housing is making a grinding noise causing airflow to be poor confirmed 238vac going to unit and 119vac from each hot line to ground control keeps not recognizing charge wires looed good ordering parts bringing heater as just in case; ordrng 1 WP8544737 (blower wheel) and 1 8544741 (bracket bearing) and 1 WPW10432259 (cntrl-elec)
We serviced a
WHIRLPOOL OVEN
Model WFC315S0JS0
Near Bowie, MD 20721
Andrew H.
Job Details: 07/07/2022
Customer complaint is the unit's not working. Inspected unit and found l1 wire burnt from terminal block due to loose connection. I quoted customer for repairing the unit. Customer okayed repairs. I replaced terminal block and hard wire terminal kit. We tested units now working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Upper Marlboro, MD 20772
Robert A.
Job Details: 07/07/2022
Cx canceled the appt at the door. I did not diagnose the unit.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Manchester, PA 17345
Sal R.
Job Details: 07/07/2022
CX complai t is that the unit is not working I found that the unit would not opperate when touch prompts used. I attempted to correct the issues with Technical Service Pointer #: W11618678. I found no correction . I am ordering 1 encoder (W11481116). I have set a return date for 7/11.; ordrng 1 W11481116 (encoder board 2 @ tribs)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Richmond, VA 23223
Chris B.
Job Details: 07/07/2022
cx complaint unit stated f6e1 inspecetd unit found unit will not respond to touch when pressing soak button unit lights up and works unit will not go inot diag mode unit has power but ui will not respnd ordering UI and control; ordrng 1 W11419171 (control) and 1 W11478526 (UI)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Yorktown, VA 23693
Justin W.
Job Details: 07/07/2022
replaced ui powered unit to transfer mod/serial to new ui. replaced control. verified mod/ser transferred correctly. performed dlms calibration and diagnostics. no error codes appeared unit is working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF302ESS01
Near Arlington, VA 22205
David J.
Job Details: 07/07/2022
Cx cancelled. Spoke with landlord and they are buying a new unit. Explained to tenant so everybody is on the same page l.
We serviced a
ADMIRAL WASHER
Model ATW4675YQ1
Near Upper Marlboro, MD 20774
Robert A.
Job Details: 07/07/2022
"Cx complaint that the unit is making weird noises during cycles and the agitator is loose. I inspected the unit and confirmed the complaint. I found no error codes and ran a service cycle. I found the suspension is very loose and the agitator is no longer catching the gearcase shaft. The unit will need a new agitator, gearcase and suspension to resolve the issue. I'm ordering the parts, but the cx does not wish to fix the unit. Cx paid for the service call by check.; ordrng 1 W11454741 (gearcase 263.77) and 1 WP63235 (agitator 139.15) and 1 W10772621 (screw 4.70)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Richmond, VA 23229
Jerod R.
Job Details: 07/07/2022
tested unit found unit has bad evap fan ordered new part; ordrng 1 W11559968 (fan) and 1 W11581973 (harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHW03
Near Mechanicsburg, PA 17050
Andrew S.
Job Details: 07/07/2022
Cx complaint is that the ice maker is making ice but it is clumping and has ice buildup all around the bin. I found that the Ice maker had just been replaced by another company. I ran the harvest test and the icemaker completed harvest. I then ran the fill test and found that the water is restricted inside the door causing it to spray out onto the the chute. it then sprays out over the bend in the chute. I was unable to clear the foam in the door. I am ordering the door and will use the ice maker on return if needed. I informed the cx that the door will be shipped directly to them. Cx will inspect and inform the office when the door arrives.; ordrng 1 LW11026426 (FC Door White)
We serviced a
KITCHENAID RANGE
Model KODE500ESS05
Near Rockville, MD 20850
Israel R.
Job Details: 07/07/2022
Got to the unit to follow up testing with techline. Tested temp and is reading both 1104 ohms. Off. Tested unit to 350. Heated to 350 and is reading 1754 lower 1788 upper. Heated to 450 lower 1973 and lower 1982 upper. Tested to 550 lower 2034 lower 2053 upper. Called techline and the told me to hardwire the sensor and test to lower temps. But ther unit works fine on 350 it ranges fines is when is higher temps that the unit does not heat to 550. They also said that other setting my be needed like convection. Techline wanted to cut the harness and hardwire the sensor. I stated that thats what the reasiong we are back to test the unit a different temps and check at the board to see if anything is loosing connection. I can prove the sensor is connected at high temp because i can read temps.; ordrng 1 W11245567 (blower) and 2 W10860984 (motor-fan)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Gaithersburg, MD 20878
Julian H.
Job Details: 07/07/2022
replaced fill tube heater test ice maker on test 57 pass 45 fill 36 fan blowing 19 fil tube on