Service History 728 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Poquoson, VA 23662

Lucas R.

Job Details: 02/06/2023

"cx complaint unit not not completing bulky cycle, checked unit found leveling feet not extended causing pully shield to hit floor an bulky, extended legs, leveled, cailbrated, verrified proper fill on bulky, unit working as designed. unit within 30 days."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Chesterfield, VA 23832

John P.

Job Details: 02/06/2023

CX complaint unit not working checked unit getting 120 volts but not illuminating or going into test mode found door gasket not sealing ordering gasket and UI; ordrng 1 W11460962 (Ui) and 1 W11483553 (Seal)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Virginia Beach, VA 23455

Carl A.

Job Details: 02/06/2023

"cx complaint of door not opening and closesing ,like hinge was broke, checkedu nit to find no error codes at this time,pulled unit out to find the hinge came out of holder,reseated hing in holder also found unit to fall in Technical Service Pointer #: W11540964 replaced heater per bulliten tested unit works as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Adamstown, MD 21710

Ricardo S.

Job Details: 02/06/2023

"Cx complains that the unit not cooling properly, inspected unit, the Fc temp read 2 degrees, the configuration is in -5 .. the Rc temp read 42 degrees, but the display read 33 degrees, also the ui board wont respond. and 3 leds not working.. order parts; ordrng 1 W11239944 (module) and 2 W10695459 (module)s and 1 W10843055 (cntrl-elec) and 1 w11387386 (ui board)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Virginia Beach, VA 23453

Branden R.

Job Details: 02/06/2023

"cx complaint doors not sealing - french door refrigerator checked unit and found hinge coming unseated from frame on unit causing left door to not properly shut , uninstalled door and reseated hinge to unit and properly installed door tested and unit is now running as designed and door are sealing cx agreed ."

We serviced a

MAYTAG WASHER

Model MHW6630HW2

Near Harrisburg, PA 17102

Cody H.

Job Details: 02/06/2023

"Cx complains unit is not dispersing fabic softner and wire from door lock in not connected. Unit shows F0e2-oversuds f5e2-lock failure f5e3-unlock failure f8e1-long fill errors. Ran unit through diagnostic test 12 and unit didnt seem to be producing enough water through the cold valve, checked inlet water hose which had good pressure. Replaced cold valve due to unit water pressure. Ran unit through test 12 again to confirm unit water pressure is better. ordering lower harness due to wire pulling out of connector at door latch connector. Office to set return when all parts arrive.; ordrng 1 W11314680 (lower harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMHV03

Near Dover, DE 19901

Taylor F.

Job Details: 02/06/2023

"Cx complaint is frost on the ceiling and back cover., Tested inspected and verifed complaint. Found the FC door to not be closing properly. On the right side there was a 1/4 gap in the gasket. Corrected tracks to there the door closed straight. Tested unit and unit is now working as designed. Job is complete."

We serviced a

WHIRLPOOL DRYER

Model WED72HEDW0

Near Laurel, MD 20707

Andrew H.

Job Details: 02/06/2023

Customer complaint is a unit's not working. I checked and inspected part and found that the user interface was not a part of the housing. Customer stated he would just like to be refunded and he will just replace the unit.; ordrng 1 WPW10639903 (User interface)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Reisterstown, MD 21136

Brian R.

Job Details: 02/06/2023

replaced parts ordered and reset and checked unit. unit now checks. job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Williamsburg, VA 23188

Justin W.

Job Details: 02/06/2023

cx complaint console damaged. confirmed complaint. advised cx to have install addressed to prevent damage to new part. cx agreed. ordering console to complete repair found bracket damaged not holding dishwasher to cabinets ordering brackets as well; ordrng 1 W11622490 (console) and 2 WP8269145 (bracket)s

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Front Royal, VA 22630

Ezra M.

Job Details: 02/06/2023

"new unit, never used. not filling. found water supply line shut off by installers away from washer, turned water on, ran full diag cycle, working properly"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Stafford, VA 22556

Robert W.

Job Details: 02/06/2023

CX Complaint is the LR and RR burner not working. Inspected unit and found the LR and RR burner not working pulled cooktop and found the butners are getting power but not heating due to coil being popped. Ordering burners; ordrng 2 W11171119 (LR RR burner)s

We serviced a

KITCHENAID DISHWASHER

Model KUDS35FXSS4

Near Cross Junction, VA 22625

Ezra M.

Job Details: 02/06/2023

"burning smell and smoke. found control failed, melt and burnt where power enters, will need new control, main harness and thermal fuse. called safety, advised to give cust direct number to safety to call them to discuss resolution due to age of unit."

We serviced a

N/A N/A

Model RF364PXPQ0

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 02/06/2023

Customers complaint is plastic burning smell coming from the unit. Found the terminal block is melting. Nto parts. Customer is responsible for replacing the power cord.; ordrng 1 WP9761958 (terminal block)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ07

Near Ellicott City, MD 21042

Robert L.

Job Details: 02/06/2023

"cx complaint sensing went on for few minutes, found no errors, tested with frozen broccoli, explained how senseing for moisture so steam bags hold it in, and popcorn will adjust time once sensing is complete( 3-4 minutes max), cx to try different setting and foods, tested all ops ok, if cx calls back pre-id humidity senser.... unit is shoulder height would need 2 techs to get down"

We serviced a

WHIRLPOOL FREEZER

Model JBZFL24IGX00

Near Washington, DC 20012

Brian F.

Job Details: 02/06/2023

"Cx states ice maker works intermittently, says ice maker has been working past few days. Ran test 97, valve is dispensing. Ran test 16, read 00*F. Ran test 120, resulted in 'BF' error, nothing blocking IM, no frost buildup on IM. Ordering new IM based on troubleshooter.; ordrng 1 W11234554 (Ice maker)"

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Manassas, VA 20111

Demonte S.

Job Details: 02/06/2023

Inspected the unit. Found that the cx is saying at times the Washer will not Agitate or Spin. Ran Service Diagnostics on the unit. Error codes are F5E1 = Lid Lock Fualt. Cleared Error Codes. Ran Service Test on the unit. Lid Locked. Unit started to Agitate then stopped. Checked Capacitor. Capacitor is reading Open Line. Cx only paid for the Service Call by Card. Cx is paid in full. If the cx calls back order the Capacitor = W11227944 & Lid Lock = WPW10482836. Don't go without parts.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Fairfax, VA 22031

Richard B.

Job Details: 02/06/2023

"CX complant water leaking from fridge. Inspected unit and bfound water leaking from filter housing area , Found when filter is fully seated the filter is not aligned with housing marks. Ordering filter housing and dual valve, Further work needed,. neither in stock , RB; ordrng 1 w11535162 (valve) and 1 w11451366 (housing)"

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Fork, MD 21051

Neil H.

Job Details: 02/06/2023

cx complaint item caught in the blower removed and checked good

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Annandale, VA 22003

Richard B.

Job Details: 02/06/2023

"CX complant. Washer making a clicking noise. Inspected unit and found a little oil starting to leak from the gearcase spindle . Ordering gearcase and splutch assembly. Advised CX to reduce load size, Further work needed, RB; ordrng 1 W11449840 (gearcase) and 1 W10721967 (splutch)"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Fort Belvoir, VA 22309

Lloyd B.

Job Details: 02/06/2023

Cx complained of long dry times. Inspected the unit and found the vent is clogged. Cx needs ducts cleaned. Cx instruct. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM354DSS5

Near McLean, VA 22101

Leon

Job Details: 02/06/2023

cx complaint was evertytime they open the DW door it makes a loud pop confirmed complaint first i was unable too pull the unit out cx would need contractor to removed the two tile in front of the unit but i was able to see the door cable on the right side was broken and everything time you open the door the broken plastic would hit the door; ordrng 1 8194001 (door cable)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0AS01

Near Ashburn, VA 20148

Daniel J.

Job Details: 02/06/2023

combi oven when attemping to start oven or microwave unit message feature unavilable called tech line while onsite tested p3 to p4 and tested single brown to dual brown than to chasis ground 121 vac coming in none leaving on double tech line sugguest oven door switch fuse and mrc board no lights when doors open microwave and oven WP4375321 fuse W10883049 door switch and mrc control W11033422 interlock qouted 847.77 for parts and labor with taxes customer wants to think it over

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Culpeper, VA 22701

Eric F.

Job Details: 02/06/2023

"Cx states that the unit makes a howling/booing noise, typically while she's sleeping. Listened to compressor and fan functions. Turned unit off and on to listen to compressor start up. Could not replicate noise. Requested that CX record noise and contact us.; saved tckt"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Scottsville, VA 24590

Kyle A.

Job Details: 02/06/2023

Cx complaint of unit not completing cycle. Did confirm back out wire on connector for motor. Reseated wire and unit is now as designed.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 02/06/2023

Customers complaint is oven makes a loud noise periodically. Also top burners sometimes doesnt light. Found bottom oven panel is deformed. Also found spark is inconsistant on a few burners. NTO parts.; ordrng 1 W11565127 (spark module) and 1 W11098799 (oven bottom) and 1 W10670197 (deflector)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near White Plains, MD 20695

Robert A.

Job Details: 02/06/2023

"Cx complaint that the ice bin is not holding the ice, it falls through the FC. I inspected the unit and confirmed the complaint. The ice bin has a hole in it's bottom and needs to be replaced. I replaced the ice bin and tested the unit for the cx. The unit is working as designed."

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ07

Near Enola, PA 17025

Cody H.

Job Details: 02/06/2023

CX complains unit popcorn button and frozen veggie button does not work. Unit showes f4e4-humidity sensor error. Ordering Control and humidity sensor for return visit to be set up by the office when parts arrive. Return visit will need 2nd technican.; ordrng 1 W10844417 (humidity sensor) and 1 W11342846 (control board) and 1 look (look)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Centreville, VA 20120

Demonte S.

Job Details: 02/06/2023

Inspected the unit. Found that the cx is saying that the Refrigerator is leaking Water from the Dispenser because at times it will get stuck. Checked the paddle to the Dispenser. Found that the rubber is getting stuck on the Microw Switch. But Grease lubricant on the paddle. Tested the unit. Unit isn't getting stuck. ( Cx also pointed out that the Freezer Door is rusting. I advised to the cx this is a cosmetic issue. Cx is cleaning Stainless Steel with Windex.)

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS04

Near Gettysburg, PA 17325

Drew B.

Job Details: 02/06/2023

helped bm will need addtional parts after repair today he has enterd notes; saved tckt

We serviced a

WHIRLPOOL DRYER

Model WGD6620HW3

Near Fairfax, VA 22033

Demonte S.

Job Details: 02/06/2023

"Inspected the unit. Found that the cx is saying that the Dryer is making a clicking Noise / Air Duct Assembly is turning brown. Ran Service Diagnostics on the unit. 8:88 error code = no error codes in the unit. Started a normal cycle . The clicking noise that the cx is hear is the gas valve opening / closing. The Air Duct Assembly is getting brown. I advised to the cx that this is normal , because of the Heat. Front panel screws are loose. Tighten all Screws. Unit is working as Designed. ( Any questions please check Sd Pictures. ) ( This is the cx one and only use and Care call. )"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Stafford, VA 22554

Tanner B.

Job Details: 02/06/2023

"CX Concern the unit not balancing out , found f0e5.. units bellow is torn from going off balance .. unit needs new acu and bellow to correct issue ..; ordrng 1 W11314648 (bellow)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Churchville, MD 21028

Neil H.

Job Details: 02/06/2023

replaced the splutch and belt unit recalb and tested good.

We serviced a

AMANA OVEN

Model ACR4303MFS7

Near Culpeper, VA 22701

Eric F.

Job Details: 02/06/2023

"Confirmed cx complaint inner door glass slipped down again. The door is properly assembled, screws fully seated. The components that hold the inner door glass in place are slightly warped allowing for glass to sag. Ordering inner door components.; ordrng 1 WP9761344 (liner-door) and 1 9761505 (retainer) and 2 W10137382 (clip)s"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Gerrardstown, WV 25420

Ezra M.

Job Details: 02/06/2023

"cust stated unit not locking. stuck in cycle after getting off balance. reset unit, ran diag cycle. no errors, working properly"

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS04

Near Gettysburg, PA 17325

Bernard M.

Job Details: 02/06/2023

"Replaced all parts and unit still didn't power on. Found improper voltage at the inverter and magnetron. Ordering parts,once all are in contact cx to reschedule; ordrng 1 W11346197 (magnetron) and 1 W11325604 (inverter) and 1 W11398764 (filter board)"

We serviced a

KITCHENAID BUILT-IN M/W

Model KMBD104GSS01

Near Hampden Township, PA 17050

Fred G.

Job Details: 02/06/2023

cx complaint right side of door needs pushed in to allow unit to heat. i first found unit is not mounted into cabinet the whole way. unit sticks out of cabinet about 5/8 of a inch. I pulled out out of cabinet about 4-5 inches and unit worked everytime. adviced cx to get unit properly installed and unit should work as designed. unit checks good. charged cx only for service call $120

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Littlestown, PA 17340

Bernard M.

Job Details: 02/06/2023

"Replaced fan and ran test 59, fan runs. Ran test 120 for icemaker and it harvested dumping ice left in tray, but wouldn't move back to home position. Display read 02 and icemaker didn't mover. Ordering icemaker, once in contact cx to reschedule; ordrng 1 W11557001 (icemakerRe)"

We serviced a

WHIRLPOOL FREEZER

Model WRT311FZDB02

Near Harrisonburg, VA 22802

Danny R.

Job Details: 02/06/2023

found unit knocking not much can be done for this its from the gas pressure in unit not fixable besdies adjusting cap tube and filter drier . unit checksok

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Virginia Beach, VA 23457

Zachery R.

Job Details: 02/06/2023

"assisted bx with repair, spoke with techline, was advised to ordering door parts to complete repair.; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WET4124HW0

Near Washington, DC 20002

Shawn D.

Job Details: 02/06/2023

cx complaint unit wont turn off said it will run till you open the door. inspected unit then ran it unit and confimred timer not working. removed panel and found timer motor is open and looks like ti shorted. gave cx quote for new timer and she agreed so replaced it then ran unit till it turned off on its own and it did. collected payment unit is good

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Myrtle Beach, SC 29572

Paul F.

Job Details: 02/06/2023

Customer did not receive the part and the part got shipped back to the manufacturer. Part will have to be reordered.; saved tckt

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Chesapeake, VA 23320

Zachery R.

Job Details: 02/06/2023

"cx complaint unit not powering on, checked unit, verified defective terminal block. replaced block and wires, tested, unit working as designed. advised cx exhaust vent is defective, allowing unit to exhaust into closet."

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JZ0

Near Clinton, MD 20735

Shane B.

Job Details: 02/06/2023

"installed burner, ignitors and flame spreader. started a bake cycle and had good flames right away. let unit reach set temp and monitored it. flames cycled on and off once bu then when trying to turn on again the ignitor clicked several times but did not ignite the gas. unit tried several times to restart. i unplugged unit, installed spark module and harness. restored power and tested again. same issue. called techline. they had me verifiy outlet is wired correctly. they said everything has been checked and replaced that could cause the issue. unit is none repairable. gave cx SR#."

We serviced a

MAYTAG RANGE

Model MGR8674AS0

Near Bremo Bluff, VA 23022

Kyle A.

Job Details: 02/06/2023

Installed light and unit now operates as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Frederick, MD 21701

Andrew S.

Job Details: 02/06/2023

Cx complaint is that the unit is vibrating and banging when spinning. Upon arrival I found that the unit is level. I ran the diag test and found that the unit is not moving outside of normal when spinning. I found that the hose in the back are hitting the rear of the unit during the cycle. I advised cx of some ideas for dampening the noise of the hoses. Unit is functioning as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDB09

Near Brentwood, MD 20722

Shawn D.

Job Details: 02/06/2023

inspected unit and when opening fridge and freezer i get sick unit is really stinky. pulled unit out and checked back of unit and found lower side of drier connection hisses when you move it so i think leak is here unit is to stinky to go inside to check evaporator. installed parts fixed leak vacumed unit down and filled to recomended and started cooling. unit is good

We serviced a

WHIRLPOOL WASHER

Model WTW8500BW0

Near Mechanicsville, VA 23111

Orbie

Job Details: 02/06/2023

"cx complaint water sitting in bleach and softener. found water valve actuating but nothing coming out of the bleach dispenser as well as the fabric softener dispenser. quoted cx for valve, fabric softener dispenser, bleach dispenser and gasket for valve coming out to $530.15. cx paid $120 diag and is unsure if repair or replace at this time. completing job unless cx calls back"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Virginia Beach, VA 23454

Branden R.

Job Details: 02/06/2023

"cx complaint unit leaking checked unit and found no error codes tested and found inlet valve leaking from seal on cold , replaced with pre id and tested unit is now running as designed with no leak ."

We serviced a

MAYTAG DRYER

Model MEDB835DC4

Near Vienna, VA 22182

Christian C.

Job Details: 02/06/2023

Installed motor. Tested unit in timed dry. Unit is now heating.

We serviced a

KITCHENAID MICROWAVE

Model KOCE900HSS02

Near Alexandria, VA 22308

Lloyd B.

Job Details: 02/06/2023

"Cx complained the unit did not operate. Installed new control, user interface and expansion board and tested and the unit heats, microwaves and works as designed. Job complete"

We serviced a

WHIRLPOOL WASHER

Model Wfw5620hw2

Near Alexandria, VA 22314

Jason A.

Job Details: 02/06/2023

CX complaint WASHER noisy during fill. F0E1 error load during clean washer. Verified source of noise. Test 2. Replaced cold dual valve. Ran test 2 & test 12. Unit if quiet. NO LEAKS > JJ

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Haymarket, VA 20169

Daniel J.

Job Details: 02/06/2023

customer complaint after replacing filter light stays on informed customer after replaement to hold top two buttons down for 3 secs and it reverts back to good

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Boyds, MD 20841

Ricardo S.

Job Details: 02/06/2023

"Cx complains that the door falls down, inspected unit, the sping on the right side is loose, door hinges cks ok... spring back in place, unit tested and door works great"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Williamsburg, VA 23185

Justin W.

Job Details: 02/06/2023

replaced gearcase. tested unit working as designed

We serviced a

WHIRLPOOL OVEN

Model WFE550S0HV1

Near Bristow, VA 20136

Robert W.

Job Details: 02/06/2023

CX Complaint is the oven over heated. Inspected unit and found the unit has error F6E1 over heated. Tested them sensor and its testing good and in range Control relay is getting stuck open causing unit to over heat replaced control and tested unit and unit is working properly.

We serviced a

MAYTAG WASHER

Model MHW8200FW0

Near Vienna, VA 22180

Christian C.

Job Details: 02/06/2023

Cx complaint unit is not turning on. Inspected unit. Getting 120VAC from outlet. 120VAC to control. Console still does not turn on. Light in tub works. Quoted cx and they will not be going through with repair. Cx paid for service call.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302ESS06

Near Leesburg, VA 20176

Ricky E.

Job Details: 02/06/2023

"customer stated that the unit had a faulty door gasket.. replaced gasket, unit cks ok.."

We serviced a

AMANA RANGE

Model AER6303MFS5

Near Adelphi, MD 20783

David J.

Job Details: 02/06/2023

CX complaint cooktop glass has crack. Inspected unit and found due to thermal event. Glass cooktop has a crack in it now unplug the unit and remove glass cooktop reinstall new cooktop and plugging it back into wall set time and tested unit and made sure all burners were position correctly. Unit is now working as designed job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM06

Near Arlington, VA 22204

Leon

Job Details: 02/06/2023

cx complaint was fc had ice covered on the bottom confirmed complaint unclogged the drain line united started to drain great

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Fairfax, VA 22033

Demonte S.

Job Details: 02/06/2023

Installed Harness to the unit. Tested the unit. Unit is working as Designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFO42FTX00

Near Reston, VA 20191

Christian C.

Job Details: 02/06/2023

Installed control kit and gaskets from cx. Unit is now cooling. Cx paid for labor 400 - condenser fan that was not need 125.90 = 274.10. Compressor kicked on and condensor fan is working.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Bremo Bluff, VA 23022

Kyle A.

Job Details: 02/06/2023

Installed parts and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Brandywine, MD 20613

Shane B.

Job Details: 02/06/2023

complaint is that some burners do not ignite. confirmed complaint. found rear left and right burnres got gas and ignitors clicked but no flames. i found the caps and burners heads not sitting in place properly. after adjusting them they worked properly. unit is working as designed.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Williamsburg, VA 23188

Justin W.

Job Details: 02/06/2023

"replaced tub. transferred mod to new tub. transferred heater, sump, and tub parts. unable to test due to not being installed. advised cx upon installing if any further issues to call us back cx agreed."

We serviced a

WHIRLPOOL DRYER

Model WGT4027HW1

Near Greenbelt, MD 20770

David J.

Job Details: 02/06/2023

Waited for maintenance to show and never came. Waited 15minutes and they never came. Had office call and explained we wait 10. Cannot get into unit without maintenance

We serviced a

WHIRLPOOL RANGE

Model WEE750H0HZ1

Near Ellicott City, MD 21042

Robert L.

Job Details: 02/06/2023

"cx complaint console blanks out after starting, found several f6e0 and f2e1, replaced console from pre-id (spoke to office VL fro autho) tested all ops ok, connected unit to app for constant software updates"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Haymarket, VA 20169

Daniel J.

Job Details: 02/06/2023

all lights flashing cycle not completing entered diag fault history 8 1 error stored removed kick panel checked connections to water valve and inspected main shut off tested through diag cycle water entering diag completed twice started express cycle no errors occured

We serviced a

WHIRLPOOL FREEZER

Model WRT313CZLZ00

Near Baltimore, MD 21231

Eric W.

Job Details: 02/06/2023

installed compressor checked for leaks and charge unit with 1.44 of refrigerant. advised client to allow 24hrs to cool

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near Stafford, VA 22554

Tanner B.

Job Details: 02/06/2023

"Installed new leds in both sections , tested unit. Finally got the rh door gasket to seal against cabinet .. new seal was bent / creased and very dirty from rubbing agaisnt cardboard / packaging .. job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Huntingtown, MD 20639

Shawn D.

Job Details: 02/06/2023

CX DOES NOT HAVE POP SHE JUST MOVED INTO HOUSE AND DID NOT PURCHASE THE UNIT ALL OTHER UNITS HAVE 22 SERIAL NUMBER. CALLED TRADE CARE AND CONFIRMED PURCHASE DATE 02/22/22 UNIT IS IN WARRENTY w15unp0apl1. cx complaint unit sparked in the back cx husband checked power at outlet and is good she said. inspected unit and foundn good 240 but terminal block shorted. rpelaced terminal block and used wire adapters to conect wies to terminal block plugged unit nd tested unit now turns on bake works and all burners work. unit is good

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Frederick, MD 21701

Andrew S.

Job Details: 02/06/2023

Per previous techI was able to access and replace the idler and belt. i then tested the unit and found that it is now functioning as intended. Job Complete.

We serviced a

KITCHENAID OVEN

Model KSGG700ESS3

Near Virginia Beach, VA 23456

Branden R.

Job Details: 02/06/2023

"came out to replace parts on unit , disasembled and replace all parts and tested unit , unit is running as designed and lighting everytime now . pre heated and everything is running as designed."

We serviced a

WHIRLPOOL DRYER

Model WED8000DW4

Near Yorktown, VA 23693

Lucas R.

Job Details: 02/06/2023

"cx complaint unit not drying, checked unit found f4e3, f4e4 codes, j-14 connector on control slightly offset causing unit to loose connection, thermistors in rand at 13k and 58k ohms, reseated connector, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Boyds, MD 20841

Ricardo S.

Job Details: 02/06/2023

"Cx complains about a noise, inspected unit, Fc temp red 2 degrees, rc temp 39 degrees, i ran diagnostic test mode, damper control and fans cks ok. I don't hear any bad noise with the refrigerator"

We serviced a

MAYTAG WASHER

Model MVWB755DW0

Near Greenbelt, MD 20770

David J.

Job Details: 02/06/2023

"Cx complaint of loud noise in spin cycle, after previous visit tech stated unit needed all mechanical parts arrived today and tested unit and found on spin it very loud. Removed all water and disconnected power. Got under unit and removed gear case along with all of parts. Replaced with all new parts and tested unit. Explained to Cx to use afresh tablets to clean inside unit. After clean unit will be good to go. Unit is now quiet during spin cycle. Tested all features. Unit is now working as designed job complete"

We serviced a

JENN-AIR COOKTOP

Model JED3430GB01

Near Baltimore, MD 21209

Eric W.

Job Details: 02/06/2023

installed new cook top and tested

We serviced a

JENN-AIR DISHWASHER

Model JDB8700AWS1

Near Ellicott City, MD 21042

Marc M.

Job Details: 02/06/2023

"cx complaint burning smell within unit. inspected unit and found that the immediate from the incoming power at the board is melted and the control would need to be replaced. contacted safety and documented however due to unit being a 2013 model safety declined to offer parts auth at this time. quoted cx for repair of control and install labor. cx did not want to proceed with repair today, but may call back after consulting her home insurance company."

We serviced a

WHIRLPOOL OVEN

Model KFDD500ESS02

Near Cockeysville, MD 21030

Brian R.

Job Details: 02/06/2023

replaced parts ordered and tested both ovens and heated to 400. unit now checks. job complete.

We serviced a

KITCHENAID RANGE

Model KFGD500ESS04

Near Goochland, VA 23063

Kyle A.

Job Details: 02/06/2023

Top 306 avg at 350. 456 avg at 450fBottom 306 avg at 350. 455.7 at 450fAfter changing temp sensors.

We serviced a

WHIRLPOOL RANGE

Model WFC310S0EW0

Near Aberdeen, MD 21001

Neil H.

Job Details: 02/06/2023

replaced the elements and drip trays unit tested/checked good.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Indian Head, MD 20640

Robert A.

Job Details: 02/06/2023

"Cx complaint that the unit is rinsing multiple times when single rinse is selected. I inspected the unit to confirm the complaint. I found an error code: f0e5. I cleared the code and ran a service cycle, all components passed with no issues. I did notice the hot water has low pressure, I removed the hose and turned on the water. The low pressure is from the home not an issue with the unit. The multiple rinses are occuring from an imbalanced load (the cx admits the issue occur when washing sheets and comforts). When the unit detects the load is imbalance it repeats the rinse cycle help adjust the placement of the clothes. I explained the issues with the cx, he understood the unit is working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Reston, VA 20191

Christian C.

Job Details: 02/06/2023

Installed dispenser. Tested in diag cycle 5 times. Dispenser opened every time. Unit is working as designed. Cx paid for labor.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Herndon, VA 20171

Demonte S.

Job Details: 02/06/2023

"Inspected the unit. Found that the cx is saying that the Dishwasher Upper Rack keeps falling down. There is nothing to stop it from sliding out when rack is pulled out. Checked the Upper Rack. Found not Wheel Stops on the Tracks. Upper Rack Wheels are falling off. Installed Adjuster Kit & Wheel Stops. ( Technical service pointer : W10756177B.) Unit is working as Designed. ( Any questions please check Sd Pictures.); used 2 WP8565925 ( Stops ( van stock.)), and 1 W10712395 ( Whirlpool Dishwasher Upper Rack Adjuster Kit ( Van Stock)) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Herndon, VA 20171

Demonte S.

Job Details: 02/06/2023

"Installed Harness, Thermistor & Damper. Tested the unit. Unit is starting to Cool. Unit is working as Designed."

We serviced a

KITCHENAID DOWNDRAFT

Model KXD4636YSS7

Near Potomac, MD 20854

Roberto I.

Job Details: 02/06/2023

"Replaced part, unit tested ok"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Dover, DE 19904

Frederick R.

Job Details: 02/06/2023

CX complaint is clothes in WM not ringing out. Inspected/tested unit and found that the issue was not the WM at all. CX assumed that when clothes wouldnt dry that the WM was not spinning them out. The actual issue was the vent on the dryer was completely kinked. Shortened and adjust dryer hose for cx. WM is working as designed. Job is complete

We serviced a

JENNAIR REFRIGERATOR

Model JFC2089HES3

Near Washington, DC 20008

Samuel R.

Job Details: 02/06/2023

x complaint unt is not coolimng properly.inspected unit and could confirm cx complaint.found compressor not coming on.checked for amp draw and got 0.114 amps.furher inspection found copper line to be corrioded.talked to seal system tech and advised unit will most likely be not repairbale.advised cx and cx will just replace unit due to age

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Columbia, MD 21044

Robert L.

Job Details: 02/06/2023

"cx complaint cancel out within few minutes, water in base, found f9e1, found not draining, cx recently had disposal replaced, knock out not removered, removed knock out, started draining, ran full diagnostics, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Arlington, VA 22209

Leon

Job Details: 02/06/2023

add the coupler on the water line tested unit no leaks

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Baltimore, MD 21223

Emmanuel R.

Job Details: 02/06/2023

Replaced Ui and tested unit. Unit is now working properly.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW06

Near Rosedale, MD 21237

Emmanuel R.

Job Details: 02/06/2023

"Cs unit is leaking water from inside, confirmed complaint. I found a half dollar sized foam on the drain hole. Water was backing up and leaking out the front. Defrosted all the ice removed the foam and tested the drain with warm water. Unit is now working as deisgned,."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Glenville, PA 17329

Sal R.

Job Details: 02/06/2023

CX complaint was that the air towe was not secure. I was able to remove and resecure the air tower with out issues. Unit test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model JUCFP242HM11

Near Reston, VA 20190

Christian C.

Job Details: 02/06/2023

Cx complaint lower drawer is still stuck. Called techline. Advised to clean liner area again. Used plastic putty knife to remove everything I can. Cx will call whirlpool.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Reston, VA 20190

Christian C.

Job Details: 02/06/2023

Installed both water valves. Tested unit. No errors. Ran through diag cycle no issues. Unit is working as designed.

We serviced a

WHIRLPOOL OVEN

Model WOD51ECOHS02

Near Phoenix, MD 21131

Brian R.

Job Details: 02/06/2023

replaced console and reset unit. tested both sections. unit checks. job complete.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Lake Frederick, VA 22630

Ezra M.

Job Details: 02/06/2023

"unit will need gearcase, hub, slider and actuator. cst wants to shop around before agreeing to quote."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near East Petersburg, PA 17520

Justin L.

Job Details: 02/06/2023

As per previous visit was able to access unit and replace part. Put icemaker through harvest and fill. Unit now checks good no further work needed

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Washington, DC 20016

Brian F.

Job Details: 02/06/2023

"Installed tub ring and drain pump. Ran diagnostic cycle and ran normal cycle for 10 minutes. No leaks, unit is now working properly."

We serviced a

JENNAIR RANGE

Model JGCP648HM00

Near North Potomac, MD 20878

Ricardo S.

Job Details: 02/06/2023

"Cx complains that the RF burner not working, inspected unit, the right front burner won't ignite..found a pc of metal stuck on top of the ignitor, unit tested several times with cx and all the burners works fine"

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