We serviced a
JENN-AIR RANGE
Model JES1750FS2
Near Franklin, VA 23851
Zachery R.
Job Details: 11/23/2022
"cx complaint unit blows break immediately after plugging unit in. verified issue, come to find thermal fuse shorted to rear panel, fuse is defective, ordering fuse to complete repair.; ordrng 1 WP3196548 (fuse-thrml)"
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LS1
Near Suffolk, VA 23435
Anthony D.
Job Details: 11/23/2022
replaced ignitors spark module and harness tested unit is working as esigned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near ,
Danny R.
Job Details: 11/23/2022
condensor is rattleing will need sleeve and perma gum to stop npoise; ordrng 2 2162499 (sleeve)s and 3 212643 (sealer-gum)s
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Virginia Beach, VA 23457
Branden R.
Job Details: 11/23/2022
cx stated unit has warrenty advised nothing is coverd and warrenty expired . cx stated dr johnnys has warrnty advised they need to reach out to doctor johnnys for proper dispatched under their warrenty .
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Bowie, MD 20720
David J.
Job Details: 11/23/2022
F2E1 stuck key CX complaint unit has a squeal when using. Inspected unit and found one error code above cleared error code and ran a test cycle and could not find a squeak or squeal. Got under unit and found gear case oil slung all around bottom of unit to properly fix we would need to replace the gear case and slider Ordering parts for return visit and well fix when we come back; ordrng 1 W11393685 (Gear case)
We serviced a
WHIRLPOOL WASHER
Model MHW6630HC1
Near Annandale, VA 22003
Lloyd B.
Job Details: 11/23/2022
"Cx complained the unit did not operate correctly. Installed new control and tested and it now fills, washes and drains with no leaks. Job complete"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS03
Near Darnestown, MD 20874
Julian H.
Job Details: 11/23/2022
CX complaint about a broken part on microwave found a broken spring rod from interlock asm turned circuit breaker off since interior light is always on left it that way need part CX PIF; ordrng 1 W11033422 (interlock)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM0A
Near Aberdeen, MD 21001
Neil H.
Job Details: 11/23/2022
7735121699CALLED TECH LINE AND EXPLAINED WHEN I OPEN THE UNIT IT SMELLED SO BAD AND MADE ME SICK AND UNIT IS JUST TO DISGUSTING AND NASTY
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM0A
Near Aberdeen, MD 21001
Neil H.
Job Details: 11/23/2022
7735121699CALLED TECH LINE AND EXPLAINED WHEN I OPEN THE UNIT IT SMELLED SO BAD AND MADE ME SICK AND UNIT IS JUST TO DISGUSTING AND NASTY
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM0A
Near Aberdeen, MD 21001
Neil H.
Job Details: 11/23/2022
7735121699CALLED TECH LINE AND EXPLAINED WHEN I OPEN THE UNIT IT SMELLED SO BAD AND MADE ME SICK AND UNIT IS JUST TO DISGUSTING AND NASTY
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Hanover, PA 17331
Sal R.
Job Details: 11/23/2022
"CX complai t was that the utni was not producing ice and when it did that the icemaker would have water run out of it. I was able to access diag and ran test 56,57,45,and 36. I found that there are no stored errors in 56(E0). I also found the icemaker to harvest and the valve to open and fill the icemaker with out leak. Icebox fan motor is opperating as designed.. I inspected the pantry UI and and no sigs of water or corrosion . I could not recreat a leak. I did secure the face of the upper FC draw for CX as it kept coming off. Unit test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Parkville, MD 21234
Keith H.
Job Details: 11/23/2022
cx complaint is unit not cooling inspected unit and found ball of ice on evap . comrpessor pulling .4amps will need ss tech for ss repair 3 ocunt job; ordrng 1 W11598434 (evap) and 1 W11506620 (cap tube) and 1 W11504450 (cap tube) and 1 W11574734 (compressor) and 1 W11504447 (coupler) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (coupler)
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Portsmouth, VA 23701
Anthony D.
Job Details: 11/23/2022
replaced motor harness and control tested unit would not heat checked voltage unit getting 241vac at outlet but at terminal unit is getting 120vac from blk to red at terminal block and 37vac from red to white call MR was advised to try wiggling cord to see if voltage returns and unit heats did that unit started heating and power returned was advised by MR to have cx have outlet replaced due to contact issue inside oulet unit is working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Fairfax, VA 22031
Carl R.
Job Details: 11/23/2022
"Cx complaint is, cover damage. Door switch was installed with factory upgraded kit for the door switch. Removed original door switch to install liner factory kit. Installed factory liner kit with factory with factory adhesive. After the installation of the installation kit. Refrigerator door is not closing on its own. Door does close. Light goes off.unit is working properly, but door doesn't close properly."
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Virginia Beach, VA 23452
Justin W.
Job Details: 11/23/2022
arrived to find cx out of warranty. spoke to cx on vonage app. advised that they have home warranty and will get us dispatched under home warranty.
We serviced a
KITCHENAID FREEZER
Model KFIV29PCMS00
Near Chesterfield, VA 23832
Jerod R.
Job Details: 11/23/2022
replaced ordered parts and tested unit ois now fully functional
We serviced a
WHIRLPOOL FREEZER
Model WRT148FZDM04
Near Suffolk, VA 23435
Anthony D.
Job Details: 11/23/2022
"cx complaint unit not cooling upobn arrival unit was unpluged plugged unit in compressor came on then shut off checked windings at 5.5, 5.4, 10.7 switched out start device from VS compressor still coming on and shutting of 3 to 4 seconds later tested amp draw on compressor at 8 .7 amps indicating bad compressor ordering compressor drier and coupler and 2 count sealed system tech for repair; ordrng 1 W11370574 (compressor) and 1 wpw10143759 (drier) and 1 w11506635 (coupler)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Toano, VA 23168
Lucas R.
Job Details: 11/23/2022
"upon arrival unit not filling in diagnostics, no power to valve, control sending power to motor instead of drain pump. replaced control, unit filld, motor humming and not pumping, removed unit from cabinet, found rust on bottomof motor, tub leaking at bottom BL seam, causing motor and control failure, ordering tub, to avoid further faiure, and damage to property. called techline spoke with bruce to document, called dropped before sr # was provided. left sump assembly on site. to avoid damage or loss.; ordrng 1 W11409866 (tub) and 1 look (look)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Chesapeake, VA 23322
Austin D.
Job Details: 11/23/2022
"came out to resovle the issue. found the unit running with the compressor pulling .6 amps. therfore, it has a restrciction or leak. found a restriction in the sealed system. cleared it and pumped with r134a. tested, unit is running as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Chesapeake, VA 23322
Austin D.
Job Details: 11/23/2022
"came out to resovle the issue. found the unit running with the compressor pulling .6 amps. therfore, it has a restrciction or leak. found a restriction in the sealed system. cleared it and pumped with r134a. tested, unit is running as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Chesapeake, VA 23322
Austin D.
Job Details: 11/23/2022
"came out to resovle the issue. found the unit running with the compressor pulling .6 amps. therfore, it has a restrciction or leak. found a restriction in the sealed system. cleared it and pumped with r134a. tested, unit is running as designed"
We serviced a
IKEA DISHWASHER
Model IDT830SAGS0
Near Woodbridge, VA 22191
Robert W.
Job Details: 11/23/2022
"CX complaint is the unit is leaking, Ran diag and found unit leaking at the door found the door gasket has come out of place reseatted and leak stopped. Unit is working properly."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Warrenton, VA 20187
Daniel J.
Job Details: 11/23/2022
dishes and inside cabinet full of soap at end of cycle ran diag no errors wash arms moving water at end of diag found soap bubbles in cabinet removed filter vacummed out saop ran diag no bubbles no soap customer concerns about rinse aid not going down ordering dispenser; ordrng 1 W11412300 (dispenser)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Alexandria, VA 22315
Christian C.
Job Details: 11/23/2022
Cx complaint unit is making a rattling noise. Cx has said after making appointment noise went away. Inspected unit no abnormal noise while dryer is in use. Checked blower wheel no debris. Wheels turn normally. Could not replicate noise. Asked cx to record if it ever comes back.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Falling Waters, WV 25419
Danny R.
Job Details: 11/23/2022
"the ui is just a piece of plastic no control , ther main control wasnt ordered will order that and use ui control on return will still need tewo men; ordrng 1 W11616491 (control main) and 2 2men (lookm look 2 men)s"
We serviced a
WHIRLPOOL RANGE
Model KERS807SSS00
Near Petersburg, VA 23803
Chris B.
Job Details: 11/23/2022
cx comp unit rf burner will not work insp unit conf cx comp found bad inf switch cx sated they will be replacing unit collected 120 sc cc
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW3
Near Street, MD 21154
Bernard M.
Job Details: 11/23/2022
"Replaced bothm parts per previous tech, ran auto test and unit completed test without issues. Unit checks good"
We serviced a
JENN-AIR OVEN
Model JMW2427DS00
Near Charlottesville, VA 22911
Eric F.
Job Details: 11/23/2022
Confirmed cx complaint stuck key error code. Ordering UI.; ordrng 1 W11236900 (UI (stainless))
We serviced a
WHIRLPOOL OVEN
Model Kode500ess05
Near Davidsonville, MD 21035
Alexander D.
Job Details: 11/23/2022
"main harness doesnt come with door latch harness. 1 door latch harness in stock @tribles. called office and had 2nd tech pick up harness from tribles on his way here. replaced lower door latch, latch harness and broil element. tested unit. all elements heating now. unit is now working properly. advised cx to clean out the rest of soot in oven before using it.; ordrd 1 W11132989 (door latch harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Dumfries, VA 22026
Robert W.
Job Details: 11/23/2022
CX Complaint is the unit hnot cooling. Inspected unit and found the unit not starting pulled start device and ohm out compressor seems to be in range replaced start device and nothing. Ordering Control; ordrng 1 W11594670 (Control)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Forest Hill, MD 21050
Bernard M.
Job Details: 11/23/2022
"Replaced part per previous tech, set for recalibration and unit didn't agitate or spin. Unit would make humming noise. Unit would need capacitor and found in stock. Set return for 12/1 and office will contact cx to reschedule; ordrng 1 W11428524 (capacitor)"
We serviced a
JENN-AIR RANGE
Model JES1750FS2
Near Franklin, VA 23851
Zachery R.
Job Details: 11/23/2022
"cx complaint unit blows break immediately after plugging unit in. verified issue, come to find thermal fuse shorted to rear panel, fuse is defective, ordering fuse to complete repair.; ordrng 1 WP3196548 (fuse-thrml)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ0
Near Halethorpe, MD 21227
Robert L.
Job Details: 11/23/2022
"cx complaint fans come on when door closes, found interlocks shorted, replaced interlocks from pre-id, tested all ops ok, called safety sr#7735015410 they gave autho for full repair W1510R0WPL1"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ0
Near Halethorpe, MD 21227
Robert L.
Job Details: 11/23/2022
"cx complaint fans come on when door closes, found interlocks shorted, replaced interlocks from pre-id, tested all ops ok, called safety sr#7735015410 they gave autho for full repair W1510R0WPL1"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ0
Near Halethorpe, MD 21227
Robert L.
Job Details: 11/23/2022
"cx complaint fans come on when door closes, found interlocks shorted, replaced interlocks from pre-id, tested all ops ok, called safety sr#7735015410 they gave autho for full repair W1510R0WPL1"
We serviced a
WHIRLPOOL RANGE
Model WW30430P
Near Woodbridge, VA 22191
Robert W.
Job Details: 11/23/2022
"Arr at Cx and CX had part but the part is a relay that needs to be sotard to board not something we do. CX wanted hinges changed, Replaced hinges on lower oven didnt need second tech due to CX having wrong part."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Laurel, MD 20723
Emmanuel R.
Job Details: 11/23/2022
"Cs unit stopped cooling both sections, Confirmed complaint. I found the start device on the compressor has failed everything but the compressor is running. Unit needs a start device. Ordering parts.; ordrng 1 W10873801 (start-dev) and 1 WPW10350564 (capacitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near Alexandria, VA 22310
Christian C.
Job Details: 11/23/2022
Cx complaint there is ice in the bottom of RC cabinet. Inspected unit found water and ice on bottom of RC cabinet. Drain pan is bowed up causing water not to drain properly. Installed new drain pan. Cleared ice and water.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH78019HZ3
Near Ranson, WV 25438
Ricky E.
Job Details: 11/23/2022
"installed part, unit cks ok.."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HS4
Near Dallastown, PA 17313
Bernard M.
Job Details: 11/23/2022
"Replaced all parts, all buttons now function when pressed. Unit checks good"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Richmond, VA 23233
Thomas B.
Job Details: 11/23/2022
Cx complaint unit is not working properly inspected unit found unit is not leveled causing tidal wave effect raised unit and tested for proper use unit now functions normally
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Silver Spring, MD 20910
Dustin F.
Job Details: 11/23/2022
"CX complaint: Drawers cracked and scratched after removing plastic protective tapeInspected unit, confirmed and ordering 2 new drawers and fronts pieces.; ordrng 2 W11094883 (Crisper Drawer front)s and 2 W10919809 (Crisper Drawer)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5840BW0
Near Crofton, MD 21114
Alexander D.
Job Details: 11/23/2022
"cx complaint unit not completing cycles and got stuck with lid locked, has to unplug unit to get lid to unlock. inspected unit and verified complaint. several errors stored, f7e1 basket speed fault, f7e5 shifter fault, f7e7 motor unable to reach target rpm. spun basket by hand and can hear the bearings are loud. ran autotest and it completed but was very loud during spin. checked under unit and looks like gearcase was leaking water, rust on everything. ordering gearcase, splutch and returning with preid belt and actuator. 2ct for gearcase job. call cx to schedule return visit once we have eta on parts; ordrng 1 W11454372 (gearcase) and 1 W10721967 (splutch) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL ICE MAKER
Model WRS571CIHZ00
Near Virginia Beach, VA 23462
Justin W.
Job Details: 11/23/2022
cx complaint ice maker not working. checked unit to find temps at 37 rc and 14fc. unit was in defrost at arrival. checked to find broken wires at bottom of door. ordering door to complete repair.; ordrng 1 LW11089011 (ss fc door)
We serviced a
KITCHENAID BEVERAGE CENTER
Model KUBL204ESB00
Near Washington, DC 20017
Samuel R.
Job Details: 11/23/2022
replaced control per whirlpool.unit came on advised cx if unit does not work to call whirlpool with sr number
We serviced a
KITCHENAID BEVERAGE CENTER
Model KUBL204ESB00
Near Washington, DC 20017
Samuel R.
Job Details: 11/23/2022
replaced control per whirlpool.unit came on advised cx if unit does not work to call whirlpool with sr number
We serviced a
KITCHENAID BEVERAGE CENTER
Model KUBL204ESB00
Near Washington, DC 20017
Samuel R.
Job Details: 11/23/2022
replaced control per whirlpool.unit came on advised cx if unit does not work to call whirlpool with sr number
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS20
Near Fort Washington, MD 20744
Robert A.
Job Details: 11/23/2022
I installed the blower fan motor and found the convection fan blade nut was loose. I tightened the convection fan nut and tested the unit for the cx. The unit is now working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Carlisle, PA 17013
Andrew S.
Job Details: 11/23/2022
Upon arrival I inspected the outer tub that was received and found that it was damaged from shipping. I am reordering the tub. Cx will inspect and inform the office when the receive the tub.; ordrng 1 W11219115 (Outer Tub REORDER) and 1 LOOK (LOOK)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near McLean, VA 22101
Lloyd B.
Job Details: 11/23/2022
Cx complained the upper rack would hit when pulling out. Inspected the unit and found the adjusters are in the way. Installed new adjusters and tested and it now operates as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Martinsburg, WV 25404
Danny R.
Job Details: 11/23/2022
"installed parts checksok also used pera gum noises are normal; ordrng 3 212643 (sealer-gum look look dr vs)s, used 3 212643 (sealer gum look look dr vs) from stock"
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Bowie, MD 20715
David J.
Job Details: 11/23/2022
Arrived at home knocked multiple times. Had office call and no answer stayed until 10 after. Cx will need to reschedule
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Falls Church, VA 22044
Lloyd B.
Job Details: 11/23/2022
Cx complained of noise. Inspected the unit and found it made normal running noises and the cx just wanted to know if it was normal. Cx instruct. Job complete
We serviced a
MAYTAG DRYER
Model MEDB766FW0
Near Newark, DE 19711
Alexander W.
Job Details: 11/23/2022
Cx stated unit not turning on and no sound inspected tested and verified cx complaint found F2E1 error code and speaker within unit defective replaced console and tested unit unit is now operating as designed job is complete.
We serviced a
MAYTAG RANGE
Model MER7700LZ0
Near Charlottesville, VA 22903
Eric F.
Job Details: 11/23/2022
"Did not receive switch. Installed control, unit function restored. re-ordering switch.; ordrng 1 WPW10434452 (switch-inf)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL01
Near Washington, DC 20017
Samuel R.
Job Details: 11/23/2022
replaced valve and filter head line would not come off.had to cut it and now line is to short.will need a new filter head W11346623 31 tribles; ordrng 1 W11346623 (filter head)
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Newport News, VA 23608
Carl A.
Job Details: 11/23/2022
"cx complaint of unit taking took long and not advacing,checked unit to find no error codes at this time,tested all componetes,cap 48 mirco,5.2 on each winding of motor,drain pump checked 20,5 k ohms lid lock at 90 ohms, actuator working called techline spoke with andrew possible that load was too small for unit cx owes for service call"
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Newport News, VA 23608
Carl A.
Job Details: 11/23/2022
"cx complaint of unit taking took long and not advacing,checked unit to find no error codes at this time,tested all componetes,cap 48 mirco,5.2 on each winding of motor,drain pump checked 20,5 k ohms lid lock at 90 ohms, actuator working called techline spoke with andrew possible that load was too small for unit cx owes for service call"
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Newport News, VA 23608
Carl A.
Job Details: 11/23/2022
"cx complaint of unit taking took long and not advacing,checked unit to find no error codes at this time,tested all componetes,cap 48 mirco,5.2 on each winding of motor,drain pump checked 20,5 k ohms lid lock at 90 ohms, actuator working called techline spoke with andrew possible that load was too small for unit cx owes for service call"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Chesapeake, VA 23322
Austin D.
Job Details: 11/23/2022
came out to resolve the issue with the dishwasher. disassembled the unit as needed. repalced all parts and then put it back together. tested operation. unit is running as designed. left it on a rinse cycle to help rinse off old soap residue. unit is good to go.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Scottsville, VA 24590
Eric F.
Job Details: 11/23/2022
"Confirmed cx complaint unit not washing clothes, found actuator and capacitor non functional, unit not spinning or agitating. Replaced parts, tested unit, unit working as designed.; ordrng 1 W11481722 (EF VS actuator) and 1 look, used 1 W11481722 (actuator) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Crofton, MD 21114
Alexander D.
Job Details: 11/23/2022
"cx complaint received notice saying unit needs service. inspected unit and verified complaint. serial# in range of service pointer for heater replacement. bushings on old heater still in tact and no signs unit has leaked. replaced heater. tested unit, no leaks. unit is now working properly"
We serviced a
WHIRLPOOL WASHER
Model WTW8120HW0
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 11/23/2022
cx complaint sometimes she get a banging noise while using. inspected unit and found 0 error codes stored. ran auto test and found it finished without issue. ran a manual high speed spin and found the unit made no abnormal noises. I think its possiable we are getting some noise from the drain hose when unit is in a spin. advised cx to take a look at the hoses when she hears it again. mentioned using foam hose to wrap drain/ supply hoses to keep it from being noisy. i did see evidence/markings on back was and back of unit from drain hose. unit checks good.
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Chesapeake, VA 23322
Austin D.
Job Details: 11/23/2022
cx complaint the unit is shaiking during operation. checked the unit and found some hoses hitting the back of the unit and one leg needed to be adjusted. after that i showed cx the operation and she is still not happy with the unit. i advised her that with it being upstairs in a pan and with the floors the way they are it is going to shake. the floors are so soft that the whole dryer shakes while the washer is running. no parts can be repalced to make the unit run any different. unit is running as designed. advised cx if she is still not happy to contact the manufacturer or place of purchase to see if they have any other options for the cx. ccx agreed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Arlington, VA 22207
Lloyd B.
Job Details: 11/23/2022
"Picked up dataloggers. The unit does not have 100,000 things in it and seems to be doing ok; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Alexandria, VA 22315
Christian C.
Job Details: 11/23/2022
Cx complaint unit in heavy or normal cycle would stay on wash led and not go past it. Inspected unit no errors. Ran through diagnostic cycle. After agitating twice unit turned off. Retested and same issue unit cuts off after agitating twice. Inspected parts underneath no visual damage. capacitor reading closed. Outlet polarity is correct. Getting 123.3 VAC. Tested spin in manual test. No issues. Rested agitate in manual and unit cut off like in auto test. Called techline. SR#7735118954 Tested capacitor should be 30 ohm and increasing. Reading 2.7Mohms and increasing. Advised to replace capacitor. Ordering capacitor.; ordrng 1 W11428524 (capacitor)
We serviced a
JENN-AIR REFRIGERATOR
Model JFI2589AES3
Near Arlington, VA 22207
Lloyd B.
Job Details: 11/23/2022
"Cx complained the unit did not operate. Installed new control, programed the code and the unit now powers on and cools. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Parkville, MD 21234
Keith H.
Job Details: 11/23/2022
cx complaint is unit not working inspected unit and found the buttons not responding despite 120v to control an d out control i replaced UI tested it unit is working
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Parkville, MD 21234
Keith H.
Job Details: 11/23/2022
cx complaint is unit not working inspected unit and found the buttons not responding despite 120v to control an d out control i replaced UI tested it unit is working
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Parkville, MD 21234
Keith H.
Job Details: 11/23/2022
cx complaint is unit not working inspected unit and found the buttons not responding despite 120v to control an d out control i replaced UI tested it unit is working
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Williamsburg, VA 23185
Lucas R.
Job Details: 11/23/2022
"cx complaint lid not functioning - check unit found f5e4 lid lock code, lid cracked at hinge causing lid not to close properly and lock replaced lid, calibrated, tested, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXSS8
Near Olney, MD 20832
Julian H.
Job Details: 11/23/2022
Cx complaint about unable to select heat dry tested console light & sound are gone for this option also rinse aid wont last found issues with console & soap dispenser CX PAID FOR SVC CALL ONLY WILL GIVE US A CALL BACK IF PROCEED; ordrng 1 W11032769 (dispenser) and 1 WPW10481125 (panel-cntl ss)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Highland Springs, VA 23075
Jonathon C.
Job Details: 11/23/2022
"cx complaint, smell of gear oil replaced parts per prior diag. tested unit, unit working as designed. job is complete."
We serviced a
WHIRLPOOL FREEZER
Model WZC3115DW01
Near Richmond, VA 23234
Jonathon C.
Job Details: 11/23/2022
"cx complaint, loud buzzing and popping breaker. tested, inspected, verified complaint. unit is cooling normally but has popped breaker on a few occaisions. found cause of buzzing, adjusted refrigerant line touching back of compressor. pulled amp draw on compressor, .79amp. unplugged unit to force a power cycle. when plugged back in, comp pulled 12 amps, down to 8 amps and did not start. cycled the same way 4 times in about 10 minutes before finally starting. im unable to reach a SS tech at this time. considering the unit cools well normally, i doubt its a leak so i am only ordering compressor, coupler and dryer. 2 count labor. unable to resched.; ordrng 1 WPW10507886 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL WASHER
Model MHW6630HC1
Near Annandale, VA 22003
Lloyd B.
Job Details: 11/23/2022
"Cx complained the unit did not operate correctly. Installed new control and tested and it now fills, washes and drains with no leaks. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near Falls Church, VA 22041
Lloyd B.
Job Details: 11/23/2022
Cx complained of door issues. Installed new door and there are no longer issues. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Frederick, MD 21704
Ricardo S.
Job Details: 11/23/2022
the customer complains that the washing machine got stuck in 1 minute for at least 20 minutes.and wont spin. i ran diagnostic test mode .. no error codes .. order cntrl elec; ordrng 1 w11544680 (cntrl elec)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Mount Airy, MD 21771
Ricardo S.
Job Details: 11/23/2022
"Cx complains that the unit stopped in middle of the cycle, inspected unit, no error codes found, i ran normal cycle, water level and pressure is good, terminal block recieves 120vac, connections cks ok, due to customer complaint the unit has a faulty control; ordrng 1 w11368911 (ui board) and 1 W11305308 (cntrl-elec)"
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Crimora, VA 24431
Kyle A.
Job Details: 11/23/2022
Cx complaint of unit not completing cycle. Did confirms slider stripped and lopsided so it would stick. Changed slider and tested unit in agitate and spin and unit is now as designed.
We serviced a
JENNAIR MICROWAVE
Model JMC2430WP01
Near Towson, MD 21204
Keith H.
Job Details: 11/23/2022
cx complaint is unit runs then stops. inpspected unit found faulty door switches quoted cx and she paid for serivce and will call back
We serviced a
JENNAIR MICROWAVE
Model JMC2430WP01
Near Towson, MD 21204
Keith H.
Job Details: 11/23/2022
cx complaint is unit runs then stops. inpspected unit found faulty door switches quoted cx and she paid for serivce and will call back
We serviced a
JENNAIR MICROWAVE
Model JMC2430WP01
Near Towson, MD 21204
Keith H.
Job Details: 11/23/2022
cx complaint is unit runs then stops. inpspected unit found faulty door switches quoted cx and she paid for serivce and will call back
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Williamsburg, VA 23185
Lucas R.
Job Details: 11/23/2022
cx complaint shelf sliding forward & excessive condensation - checked unit founding doors not sealing to cabinet - leveled unit and heated gaskets verified seal - tested unit working as designed
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH78019HZ05
Near Lewes, DE 19958
Michael E.
Job Details: 11/23/2022
"Upon arrival i went over history and tested unit. The description and sound i have run into with another unit. It is the cooling fan getting hung up. It clicks for few seconds then stops running. I did not find any wires that look like they could be hanging it up but the sound does sound just like it is coming from cooling fan by sound and location of the sound. After inspecting fan and moving a magnet in the fan to see if any screws or any metal object may be inside it, The unit then worked without clicking after that. Ordering cooling fan motor, housing and wheel. Scheduled return visit for 12/1 any time; ordrng 1 W10533501 (housing) and 1 W11230994 (motor-fan) and 1 W10533503 (wheel-fan)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC3SHAXVY02
Near McLean, VA 22101
Lloyd B.
Job Details: 11/23/2022
Cx complained the unit makes a hammering noise. Spoke with tech support and they that changing the filter and housing at the same time needs to be done for the filter housing to last longer then it has been. Unit needs new filter and housing at the same time. Service declined. Job complete. SR7735115900
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Bethesda, MD
Mitchell H.
Job Details: 11/23/2022
cx complaint unit not cooling well. inspected and confirmed. compressor running at full ramp. temps at 49 today in both sections. opened system to slightly low charge but was pretty full. installed dryer and put coupler on compressor. vac and filled to reccommended and unit started building good pressures and cooling well. informed cx to keep an eye on it and let us know if temps drop. collected 350 for labor.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Chesapeake, VA 23322
Austin D.
Job Details: 11/23/2022
"came out to resovle the issue. found the unit running with the compressor pulling .6 amps. therfore, it has a restrciction or leak. found a restriction in the sealed system. cleared it and pumped with r134a. tested, unit is running as designed"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LM0
Near Bethesda, MD 20815
Roberto I.
Job Details: 11/23/2022
"Cx complaint dw not draining, F9E1 on display.Ran diag. confirmed error. Tested drain, the pump vibrated but didn't run. replaced drain pump using pre id. Cleared error and ran a test cycle. The unit worked and drained as designed"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW2
Near Virginia Beach, VA 23462
Justin W.
Job Details: 11/23/2022
arrived to find cx has EPP through lowes. advised she would have to contact lowes to have us dispatched under contract; ordrng 1 look (look)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Sutherland, VA 23885
Chris B.
Job Details: 11/23/2022
cx comp unit console is separating not allowing door to close replaced console tested unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hampton, VA 23666
Carl A.
Job Details: 11/23/2022
"cx complaint of unit not stopping when done contuines to spin,determind problem to be with control board,replaced control board tested unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF79R20DW04
Near Sedley, VA 23878
Zachery R.
Job Details: 11/23/2022
"replaced gasket, fluffed with heat gun, tested, door is sealing, advised cx to monitor unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF79R20DW04
Near Sedley, VA 23878
Zachery R.
Job Details: 11/23/2022
"replaced gasket, fluffed with heat gun, tested, door is sealing, advised cx to monitor unit."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Prince George, VA 23875
Joseph D.
Job Details: 11/23/2022
"replaced mag and transformer, unit now working properly."
We serviced a
MAYTAG WASHER
Model MVWC416FW0
Near Mount Airy, MD 21771
Brian R.
Job Details: 11/23/2022
cx complaint is agitator shaft broke off again and unit doesnt seem to drain or fill right. tested unit with lid open and unit lags on hot side as well as cold screen dirty and hot side valve makes a high pitch sound. not of every call for hot but valve not working as it should. after running recalibration and auto test parts are needed. as soon as parts are in office will schedule. cx has 2 units needing parts.; ordrng 1 W11210459 (Valve) and 1 W10836692 (Agitator)
We serviced a
WHIRLPOOL FREEZER
Model WRX988SIBM00
Near Chesapeake, VA 23324
Austin D.
Job Details: 11/23/2022
cx complaint the unit is not cooling as it should and is creating frost. found the freezer gasekt unseated. reseated gasekt and removed all ice. unit is good to go.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Prince George, VA 23875
Chris B.
Job Details: 11/23/2022
"cx comp unit will not start insp unit conf cx comp found switch not hitting door replaced switch from van stock ordering switch for vs w10569603; ordrng 1 w10569603 (switch), used 1 w10569603 (switch) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDW01
Near Richmond, VA 23231
Jonathon C.
Job Details: 11/23/2022
"cx complaint, unit not cooling. unit had been unplugged so i was unable to check frost pattern, compressor only pulling .46 amps. spoke to JP to quote SS repair updated correct M/S, unit is OOW cx refused to pay up front, claims they only do invoice billing. cx claims it 'not fair to us to pay for a service call on a unit thats in warranty.' i was unable to collect payment. listing needed parts here incase they get it fixed. compressor wpw10507886, evap w10836706, filter w10843121, coupler w11506635, burn kit 4387444."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM0
Near Enola, PA 17025
Fred G.
Job Details: 11/23/2022
"i was able to access unit and replace the sump assy, drain pump, and silverware basket as per previous visit. I also found unit was not plum to cabinet and not level. adjusted unit so now unit sits in there perfect. tested unit for leaks and found unit now checks good."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Chester, VA 23836
Chris B.
Job Details: 11/23/2022
replaced ui tested unit found fae2 unit will need vent wax motor also when using unit UI goes crazy ans states all kinds of letters and numbers and very hard to use unit will work when press start then when open door unit states fae2 then will not drain drain unit ordering parts ; ordrng 1 W11416363 (motor) and 1 W11412300 (dispencer) and 1 W11414079 (ui) and 1 W11410070 (control)