We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Poquoson, VA 23662
Lucas R.
Job Details: 02/06/2023
"cx complaint unit not not completing bulky cycle, checked unit found leveling feet not extended causing pully shield to hit floor an bulky, extended legs, leveled, cailbrated, verrified proper fill on bulky, unit working as designed. unit within 30 days."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Chesterfield, VA 23832
John P.
Job Details: 02/06/2023
CX complaint unit not working checked unit getting 120 volts but not illuminating or going into test mode found door gasket not sealing ordering gasket and UI; ordrng 1 W11460962 (Ui) and 1 W11483553 (Seal)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Virginia Beach, VA 23455
Carl A.
Job Details: 02/06/2023
"cx complaint of door not opening and closesing ,like hinge was broke, checkedu nit to find no error codes at this time,pulled unit out to find the hinge came out of holder,reseated hing in holder also found unit to fall in Technical Service Pointer #: W11540964 replaced heater per bulliten tested unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Adamstown, MD 21710
Ricardo S.
Job Details: 02/06/2023
"Cx complains that the unit not cooling properly, inspected unit, the Fc temp read 2 degrees, the configuration is in -5 .. the Rc temp read 42 degrees, but the display read 33 degrees, also the ui board wont respond. and 3 leds not working.. order parts; ordrng 1 W11239944 (module) and 2 W10695459 (module)s and 1 W10843055 (cntrl-elec) and 1 w11387386 (ui board)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Virginia Beach, VA 23453
Branden R.
Job Details: 02/06/2023
"cx complaint doors not sealing - french door refrigerator checked unit and found hinge coming unseated from frame on unit causing left door to not properly shut , uninstalled door and reseated hinge to unit and properly installed door tested and unit is now running as designed and door are sealing cx agreed ."
We serviced a
MAYTAG WASHER
Model MHW6630HW2
Near Harrisburg, PA 17102
Cody H.
Job Details: 02/06/2023
"Cx complains unit is not dispersing fabic softner and wire from door lock in not connected. Unit shows F0e2-oversuds f5e2-lock failure f5e3-unlock failure f8e1-long fill errors. Ran unit through diagnostic test 12 and unit didnt seem to be producing enough water through the cold valve, checked inlet water hose which had good pressure. Replaced cold valve due to unit water pressure. Ran unit through test 12 again to confirm unit water pressure is better. ordering lower harness due to wire pulling out of connector at door latch connector. Office to set return when all parts arrive.; ordrng 1 W11314680 (lower harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMHV03
Near Dover, DE 19901
Taylor F.
Job Details: 02/06/2023
"Cx complaint is frost on the ceiling and back cover., Tested inspected and verifed complaint. Found the FC door to not be closing properly. On the right side there was a 1/4 gap in the gasket. Corrected tracks to there the door closed straight. Tested unit and unit is now working as designed. Job is complete."
We serviced a
WHIRLPOOL DRYER
Model WED72HEDW0
Near Laurel, MD 20707
Andrew H.
Job Details: 02/06/2023
Customer complaint is a unit's not working. I checked and inspected part and found that the user interface was not a part of the housing. Customer stated he would just like to be refunded and he will just replace the unit.; ordrng 1 WPW10639903 (User interface)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Reisterstown, MD 21136
Brian R.
Job Details: 02/06/2023
replaced parts ordered and reset and checked unit. unit now checks. job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Williamsburg, VA 23188
Justin W.
Job Details: 02/06/2023
cx complaint console damaged. confirmed complaint. advised cx to have install addressed to prevent damage to new part. cx agreed. ordering console to complete repair found bracket damaged not holding dishwasher to cabinets ordering brackets as well; ordrng 1 W11622490 (console) and 2 WP8269145 (bracket)s
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Front Royal, VA 22630
Ezra M.
Job Details: 02/06/2023
"new unit, never used. not filling. found water supply line shut off by installers away from washer, turned water on, ran full diag cycle, working properly"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Stafford, VA 22556
Robert W.
Job Details: 02/06/2023
CX Complaint is the LR and RR burner not working. Inspected unit and found the LR and RR burner not working pulled cooktop and found the butners are getting power but not heating due to coil being popped. Ordering burners; ordrng 2 W11171119 (LR RR burner)s
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXSS4
Near Cross Junction, VA 22625
Ezra M.
Job Details: 02/06/2023
"burning smell and smoke. found control failed, melt and burnt where power enters, will need new control, main harness and thermal fuse. called safety, advised to give cust direct number to safety to call them to discuss resolution due to age of unit."
We serviced a
N/A N/A
Model RF364PXPQ0
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 02/06/2023
Customers complaint is plastic burning smell coming from the unit. Found the terminal block is melting. Nto parts. Customer is responsible for replacing the power cord.; ordrng 1 WP9761958 (terminal block)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Ellicott City, MD 21042
Robert L.
Job Details: 02/06/2023
"cx complaint sensing went on for few minutes, found no errors, tested with frozen broccoli, explained how senseing for moisture so steam bags hold it in, and popcorn will adjust time once sensing is complete( 3-4 minutes max), cx to try different setting and foods, tested all ops ok, if cx calls back pre-id humidity senser.... unit is shoulder height would need 2 techs to get down"
We serviced a
WHIRLPOOL FREEZER
Model JBZFL24IGX00
Near Washington, DC 20012
Brian F.
Job Details: 02/06/2023
"Cx states ice maker works intermittently, says ice maker has been working past few days. Ran test 97, valve is dispensing. Ran test 16, read 00*F. Ran test 120, resulted in 'BF' error, nothing blocking IM, no frost buildup on IM. Ordering new IM based on troubleshooter.; ordrng 1 W11234554 (Ice maker)"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Manassas, VA 20111
Demonte S.
Job Details: 02/06/2023
Inspected the unit. Found that the cx is saying at times the Washer will not Agitate or Spin. Ran Service Diagnostics on the unit. Error codes are F5E1 = Lid Lock Fualt. Cleared Error Codes. Ran Service Test on the unit. Lid Locked. Unit started to Agitate then stopped. Checked Capacitor. Capacitor is reading Open Line. Cx only paid for the Service Call by Card. Cx is paid in full. If the cx calls back order the Capacitor = W11227944 & Lid Lock = WPW10482836. Don't go without parts.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Fairfax, VA 22031
Richard B.
Job Details: 02/06/2023
"CX complant water leaking from fridge. Inspected unit and bfound water leaking from filter housing area , Found when filter is fully seated the filter is not aligned with housing marks. Ordering filter housing and dual valve, Further work needed,. neither in stock , RB; ordrng 1 w11535162 (valve) and 1 w11451366 (housing)"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Fork, MD 21051
Neil H.
Job Details: 02/06/2023
cx complaint item caught in the blower removed and checked good
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Annandale, VA 22003
Richard B.
Job Details: 02/06/2023
"CX complant. Washer making a clicking noise. Inspected unit and found a little oil starting to leak from the gearcase spindle . Ordering gearcase and splutch assembly. Advised CX to reduce load size, Further work needed, RB; ordrng 1 W11449840 (gearcase) and 1 W10721967 (splutch)"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Fort Belvoir, VA 22309
Lloyd B.
Job Details: 02/06/2023
Cx complained of long dry times. Inspected the unit and found the vent is clogged. Cx needs ducts cleaned. Cx instruct. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS5
Near McLean, VA 22101
Leon
Job Details: 02/06/2023
cx complaint was evertytime they open the DW door it makes a loud pop confirmed complaint first i was unable too pull the unit out cx would need contractor to removed the two tile in front of the unit but i was able to see the door cable on the right side was broken and everything time you open the door the broken plastic would hit the door; ordrng 1 8194001 (door cable)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS01
Near Ashburn, VA 20148
Daniel J.
Job Details: 02/06/2023
combi oven when attemping to start oven or microwave unit message feature unavilable called tech line while onsite tested p3 to p4 and tested single brown to dual brown than to chasis ground 121 vac coming in none leaving on double tech line sugguest oven door switch fuse and mrc board no lights when doors open microwave and oven WP4375321 fuse W10883049 door switch and mrc control W11033422 interlock qouted 847.77 for parts and labor with taxes customer wants to think it over
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Culpeper, VA 22701
Eric F.
Job Details: 02/06/2023
"Cx states that the unit makes a howling/booing noise, typically while she's sleeping. Listened to compressor and fan functions. Turned unit off and on to listen to compressor start up. Could not replicate noise. Requested that CX record noise and contact us.; saved tckt"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Scottsville, VA 24590
Kyle A.
Job Details: 02/06/2023
Cx complaint of unit not completing cycle. Did confirm back out wire on connector for motor. Reseated wire and unit is now as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 02/06/2023
Customers complaint is oven makes a loud noise periodically. Also top burners sometimes doesnt light. Found bottom oven panel is deformed. Also found spark is inconsistant on a few burners. NTO parts.; ordrng 1 W11565127 (spark module) and 1 W11098799 (oven bottom) and 1 W10670197 (deflector)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near White Plains, MD 20695
Robert A.
Job Details: 02/06/2023
"Cx complaint that the ice bin is not holding the ice, it falls through the FC. I inspected the unit and confirmed the complaint. The ice bin has a hole in it's bottom and needs to be replaced. I replaced the ice bin and tested the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Enola, PA 17025
Cody H.
Job Details: 02/06/2023
CX complains unit popcorn button and frozen veggie button does not work. Unit showes f4e4-humidity sensor error. Ordering Control and humidity sensor for return visit to be set up by the office when parts arrive. Return visit will need 2nd technican.; ordrng 1 W10844417 (humidity sensor) and 1 W11342846 (control board) and 1 look (look)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Centreville, VA 20120
Demonte S.
Job Details: 02/06/2023
Inspected the unit. Found that the cx is saying that the Refrigerator is leaking Water from the Dispenser because at times it will get stuck. Checked the paddle to the Dispenser. Found that the rubber is getting stuck on the Microw Switch. But Grease lubricant on the paddle. Tested the unit. Unit isn't getting stuck. ( Cx also pointed out that the Freezer Door is rusting. I advised to the cx this is a cosmetic issue. Cx is cleaning Stainless Steel with Windex.)
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Gettysburg, PA 17325
Drew B.
Job Details: 02/06/2023
helped bm will need addtional parts after repair today he has enterd notes; saved tckt
We serviced a
WHIRLPOOL DRYER
Model WGD6620HW3
Near Fairfax, VA 22033
Demonte S.
Job Details: 02/06/2023
"Inspected the unit. Found that the cx is saying that the Dryer is making a clicking Noise / Air Duct Assembly is turning brown. Ran Service Diagnostics on the unit. 8:88 error code = no error codes in the unit. Started a normal cycle . The clicking noise that the cx is hear is the gas valve opening / closing. The Air Duct Assembly is getting brown. I advised to the cx that this is normal , because of the Heat. Front panel screws are loose. Tighten all Screws. Unit is working as Designed. ( Any questions please check Sd Pictures. ) ( This is the cx one and only use and Care call. )"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Stafford, VA 22554
Tanner B.
Job Details: 02/06/2023
"CX Concern the unit not balancing out , found f0e5.. units bellow is torn from going off balance .. unit needs new acu and bellow to correct issue ..; ordrng 1 W11314648 (bellow)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Churchville, MD 21028
Neil H.
Job Details: 02/06/2023
replaced the splutch and belt unit recalb and tested good.
We serviced a
AMANA OVEN
Model ACR4303MFS7
Near Culpeper, VA 22701
Eric F.
Job Details: 02/06/2023
"Confirmed cx complaint inner door glass slipped down again. The door is properly assembled, screws fully seated. The components that hold the inner door glass in place are slightly warped allowing for glass to sag. Ordering inner door components.; ordrng 1 WP9761344 (liner-door) and 1 9761505 (retainer) and 2 W10137382 (clip)s"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Gerrardstown, WV 25420
Ezra M.
Job Details: 02/06/2023
"cust stated unit not locking. stuck in cycle after getting off balance. reset unit, ran diag cycle. no errors, working properly"
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Gettysburg, PA 17325
Bernard M.
Job Details: 02/06/2023
"Replaced all parts and unit still didn't power on. Found improper voltage at the inverter and magnetron. Ordering parts,once all are in contact cx to reschedule; ordrng 1 W11346197 (magnetron) and 1 W11325604 (inverter) and 1 W11398764 (filter board)"
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Hampden Township, PA 17050
Fred G.
Job Details: 02/06/2023
cx complaint right side of door needs pushed in to allow unit to heat. i first found unit is not mounted into cabinet the whole way. unit sticks out of cabinet about 5/8 of a inch. I pulled out out of cabinet about 4-5 inches and unit worked everytime. adviced cx to get unit properly installed and unit should work as designed. unit checks good. charged cx only for service call $120
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Littlestown, PA 17340
Bernard M.
Job Details: 02/06/2023
"Replaced fan and ran test 59, fan runs. Ran test 120 for icemaker and it harvested dumping ice left in tray, but wouldn't move back to home position. Display read 02 and icemaker didn't mover. Ordering icemaker, once in contact cx to reschedule; ordrng 1 W11557001 (icemakerRe)"
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDB02
Near Harrisonburg, VA 22802
Danny R.
Job Details: 02/06/2023
found unit knocking not much can be done for this its from the gas pressure in unit not fixable besdies adjusting cap tube and filter drier . unit checksok
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Virginia Beach, VA 23457
Zachery R.
Job Details: 02/06/2023
"assisted bx with repair, spoke with techline, was advised to ordering door parts to complete repair.; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WET4124HW0
Near Washington, DC 20002
Shawn D.
Job Details: 02/06/2023
cx complaint unit wont turn off said it will run till you open the door. inspected unit then ran it unit and confimred timer not working. removed panel and found timer motor is open and looks like ti shorted. gave cx quote for new timer and she agreed so replaced it then ran unit till it turned off on its own and it did. collected payment unit is good
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Myrtle Beach, SC 29572
Paul F.
Job Details: 02/06/2023
Customer did not receive the part and the part got shipped back to the manufacturer. Part will have to be reordered.; saved tckt
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Chesapeake, VA 23320
Zachery R.
Job Details: 02/06/2023
"cx complaint unit not powering on, checked unit, verified defective terminal block. replaced block and wires, tested, unit working as designed. advised cx exhaust vent is defective, allowing unit to exhaust into closet."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ0
Near Clinton, MD 20735
Shane B.
Job Details: 02/06/2023
"installed burner, ignitors and flame spreader. started a bake cycle and had good flames right away. let unit reach set temp and monitored it. flames cycled on and off once bu then when trying to turn on again the ignitor clicked several times but did not ignite the gas. unit tried several times to restart. i unplugged unit, installed spark module and harness. restored power and tested again. same issue. called techline. they had me verifiy outlet is wired correctly. they said everything has been checked and replaced that could cause the issue. unit is none repairable. gave cx SR#."
We serviced a
MAYTAG RANGE
Model MGR8674AS0
Near Bremo Bluff, VA 23022
Kyle A.
Job Details: 02/06/2023
Installed light and unit now operates as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Frederick, MD 21701
Andrew S.
Job Details: 02/06/2023
Cx complaint is that the unit is vibrating and banging when spinning. Upon arrival I found that the unit is level. I ran the diag test and found that the unit is not moving outside of normal when spinning. I found that the hose in the back are hitting the rear of the unit during the cycle. I advised cx of some ideas for dampening the noise of the hoses. Unit is functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB09
Near Brentwood, MD 20722
Shawn D.
Job Details: 02/06/2023
inspected unit and when opening fridge and freezer i get sick unit is really stinky. pulled unit out and checked back of unit and found lower side of drier connection hisses when you move it so i think leak is here unit is to stinky to go inside to check evaporator. installed parts fixed leak vacumed unit down and filled to recomended and started cooling. unit is good
We serviced a
WHIRLPOOL WASHER
Model WTW8500BW0
Near Mechanicsville, VA 23111
Orbie
Job Details: 02/06/2023
"cx complaint water sitting in bleach and softener. found water valve actuating but nothing coming out of the bleach dispenser as well as the fabric softener dispenser. quoted cx for valve, fabric softener dispenser, bleach dispenser and gasket for valve coming out to $530.15. cx paid $120 diag and is unsure if repair or replace at this time. completing job unless cx calls back"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Virginia Beach, VA 23454
Branden R.
Job Details: 02/06/2023
"cx complaint unit leaking checked unit and found no error codes tested and found inlet valve leaking from seal on cold , replaced with pre id and tested unit is now running as designed with no leak ."
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Vienna, VA 22182
Christian C.
Job Details: 02/06/2023
Installed motor. Tested unit in timed dry. Unit is now heating.
We serviced a
KITCHENAID MICROWAVE
Model KOCE900HSS02
Near Alexandria, VA 22308
Lloyd B.
Job Details: 02/06/2023
"Cx complained the unit did not operate. Installed new control, user interface and expansion board and tested and the unit heats, microwaves and works as designed. Job complete"
We serviced a
WHIRLPOOL WASHER
Model Wfw5620hw2
Near Alexandria, VA 22314
Jason A.
Job Details: 02/06/2023
CX complaint WASHER noisy during fill. F0E1 error load during clean washer. Verified source of noise. Test 2. Replaced cold dual valve. Ran test 2 & test 12. Unit if quiet. NO LEAKS > JJ
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Haymarket, VA 20169
Daniel J.
Job Details: 02/06/2023
customer complaint after replacing filter light stays on informed customer after replaement to hold top two buttons down for 3 secs and it reverts back to good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Boyds, MD 20841
Ricardo S.
Job Details: 02/06/2023
"Cx complains that the door falls down, inspected unit, the sping on the right side is loose, door hinges cks ok... spring back in place, unit tested and door works great"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Williamsburg, VA 23185
Justin W.
Job Details: 02/06/2023
replaced gearcase. tested unit working as designed
We serviced a
WHIRLPOOL OVEN
Model WFE550S0HV1
Near Bristow, VA 20136
Robert W.
Job Details: 02/06/2023
CX Complaint is the oven over heated. Inspected unit and found the unit has error F6E1 over heated. Tested them sensor and its testing good and in range Control relay is getting stuck open causing unit to over heat replaced control and tested unit and unit is working properly.
We serviced a
MAYTAG WASHER
Model MHW8200FW0
Near Vienna, VA 22180
Christian C.
Job Details: 02/06/2023
Cx complaint unit is not turning on. Inspected unit. Getting 120VAC from outlet. 120VAC to control. Console still does not turn on. Light in tub works. Quoted cx and they will not be going through with repair. Cx paid for service call.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS06
Near Leesburg, VA 20176
Ricky E.
Job Details: 02/06/2023
"customer stated that the unit had a faulty door gasket.. replaced gasket, unit cks ok.."
We serviced a
AMANA RANGE
Model AER6303MFS5
Near Adelphi, MD 20783
David J.
Job Details: 02/06/2023
CX complaint cooktop glass has crack. Inspected unit and found due to thermal event. Glass cooktop has a crack in it now unplug the unit and remove glass cooktop reinstall new cooktop and plugging it back into wall set time and tested unit and made sure all burners were position correctly. Unit is now working as designed job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Arlington, VA 22204
Leon
Job Details: 02/06/2023
cx complaint was fc had ice covered on the bottom confirmed complaint unclogged the drain line united started to drain great
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Fairfax, VA 22033
Demonte S.
Job Details: 02/06/2023
Installed Harness to the unit. Tested the unit. Unit is working as Designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFO42FTX00
Near Reston, VA 20191
Christian C.
Job Details: 02/06/2023
Installed control kit and gaskets from cx. Unit is now cooling. Cx paid for labor 400 - condenser fan that was not need 125.90 = 274.10. Compressor kicked on and condensor fan is working.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Bremo Bluff, VA 23022
Kyle A.
Job Details: 02/06/2023
Installed parts and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Brandywine, MD 20613
Shane B.
Job Details: 02/06/2023
complaint is that some burners do not ignite. confirmed complaint. found rear left and right burnres got gas and ignitors clicked but no flames. i found the caps and burners heads not sitting in place properly. after adjusting them they worked properly. unit is working as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Williamsburg, VA 23188
Justin W.
Job Details: 02/06/2023
"replaced tub. transferred mod to new tub. transferred heater, sump, and tub parts. unable to test due to not being installed. advised cx upon installing if any further issues to call us back cx agreed."
We serviced a
WHIRLPOOL DRYER
Model WGT4027HW1
Near Greenbelt, MD 20770
David J.
Job Details: 02/06/2023
Waited for maintenance to show and never came. Waited 15minutes and they never came. Had office call and explained we wait 10. Cannot get into unit without maintenance
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HZ1
Near Ellicott City, MD 21042
Robert L.
Job Details: 02/06/2023
"cx complaint console blanks out after starting, found several f6e0 and f2e1, replaced console from pre-id (spoke to office VL fro autho) tested all ops ok, connected unit to app for constant software updates"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Haymarket, VA 20169
Daniel J.
Job Details: 02/06/2023
all lights flashing cycle not completing entered diag fault history 8 1 error stored removed kick panel checked connections to water valve and inspected main shut off tested through diag cycle water entering diag completed twice started express cycle no errors occured
We serviced a
WHIRLPOOL FREEZER
Model WRT313CZLZ00
Near Baltimore, MD 21231
Eric W.
Job Details: 02/06/2023
installed compressor checked for leaks and charge unit with 1.44 of refrigerant. advised client to allow 24hrs to cool
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Stafford, VA 22554
Tanner B.
Job Details: 02/06/2023
"Installed new leds in both sections , tested unit. Finally got the rh door gasket to seal against cabinet .. new seal was bent / creased and very dirty from rubbing agaisnt cardboard / packaging .. job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Huntingtown, MD 20639
Shawn D.
Job Details: 02/06/2023
CX DOES NOT HAVE POP SHE JUST MOVED INTO HOUSE AND DID NOT PURCHASE THE UNIT ALL OTHER UNITS HAVE 22 SERIAL NUMBER. CALLED TRADE CARE AND CONFIRMED PURCHASE DATE 02/22/22 UNIT IS IN WARRENTY w15unp0apl1. cx complaint unit sparked in the back cx husband checked power at outlet and is good she said. inspected unit and foundn good 240 but terminal block shorted. rpelaced terminal block and used wire adapters to conect wies to terminal block plugged unit nd tested unit now turns on bake works and all burners work. unit is good
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Frederick, MD 21701
Andrew S.
Job Details: 02/06/2023
Per previous techI was able to access and replace the idler and belt. i then tested the unit and found that it is now functioning as intended. Job Complete.
We serviced a
KITCHENAID OVEN
Model KSGG700ESS3
Near Virginia Beach, VA 23456
Branden R.
Job Details: 02/06/2023
"came out to replace parts on unit , disasembled and replace all parts and tested unit , unit is running as designed and lighting everytime now . pre heated and everything is running as designed."
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Yorktown, VA 23693
Lucas R.
Job Details: 02/06/2023
"cx complaint unit not drying, checked unit found f4e3, f4e4 codes, j-14 connector on control slightly offset causing unit to loose connection, thermistors in rand at 13k and 58k ohms, reseated connector, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Boyds, MD 20841
Ricardo S.
Job Details: 02/06/2023
"Cx complains about a noise, inspected unit, Fc temp red 2 degrees, rc temp 39 degrees, i ran diagnostic test mode, damper control and fans cks ok. I don't hear any bad noise with the refrigerator"
We serviced a
MAYTAG WASHER
Model MVWB755DW0
Near Greenbelt, MD 20770
David J.
Job Details: 02/06/2023
"Cx complaint of loud noise in spin cycle, after previous visit tech stated unit needed all mechanical parts arrived today and tested unit and found on spin it very loud. Removed all water and disconnected power. Got under unit and removed gear case along with all of parts. Replaced with all new parts and tested unit. Explained to Cx to use afresh tablets to clean inside unit. After clean unit will be good to go. Unit is now quiet during spin cycle. Tested all features. Unit is now working as designed job complete"
We serviced a
JENN-AIR COOKTOP
Model JED3430GB01
Near Baltimore, MD 21209
Eric W.
Job Details: 02/06/2023
installed new cook top and tested
We serviced a
JENN-AIR DISHWASHER
Model JDB8700AWS1
Near Ellicott City, MD 21042
Marc M.
Job Details: 02/06/2023
"cx complaint burning smell within unit. inspected unit and found that the immediate from the incoming power at the board is melted and the control would need to be replaced. contacted safety and documented however due to unit being a 2013 model safety declined to offer parts auth at this time. quoted cx for repair of control and install labor. cx did not want to proceed with repair today, but may call back after consulting her home insurance company."
We serviced a
WHIRLPOOL OVEN
Model KFDD500ESS02
Near Cockeysville, MD 21030
Brian R.
Job Details: 02/06/2023
replaced parts ordered and tested both ovens and heated to 400. unit now checks. job complete.
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Goochland, VA 23063
Kyle A.
Job Details: 02/06/2023
Top 306 avg at 350. 456 avg at 450fBottom 306 avg at 350. 455.7 at 450fAfter changing temp sensors.
We serviced a
WHIRLPOOL RANGE
Model WFC310S0EW0
Near Aberdeen, MD 21001
Neil H.
Job Details: 02/06/2023
replaced the elements and drip trays unit tested/checked good.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Indian Head, MD 20640
Robert A.
Job Details: 02/06/2023
"Cx complaint that the unit is rinsing multiple times when single rinse is selected. I inspected the unit to confirm the complaint. I found an error code: f0e5. I cleared the code and ran a service cycle, all components passed with no issues. I did notice the hot water has low pressure, I removed the hose and turned on the water. The low pressure is from the home not an issue with the unit. The multiple rinses are occuring from an imbalanced load (the cx admits the issue occur when washing sheets and comforts). When the unit detects the load is imbalance it repeats the rinse cycle help adjust the placement of the clothes. I explained the issues with the cx, he understood the unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Reston, VA 20191
Christian C.
Job Details: 02/06/2023
Installed dispenser. Tested in diag cycle 5 times. Dispenser opened every time. Unit is working as designed. Cx paid for labor.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Herndon, VA 20171
Demonte S.
Job Details: 02/06/2023
"Inspected the unit. Found that the cx is saying that the Dishwasher Upper Rack keeps falling down. There is nothing to stop it from sliding out when rack is pulled out. Checked the Upper Rack. Found not Wheel Stops on the Tracks. Upper Rack Wheels are falling off. Installed Adjuster Kit & Wheel Stops. ( Technical service pointer : W10756177B.) Unit is working as Designed. ( Any questions please check Sd Pictures.); used 2 WP8565925 ( Stops ( van stock.)), and 1 W10712395 ( Whirlpool Dishwasher Upper Rack Adjuster Kit ( Van Stock)) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Herndon, VA 20171
Demonte S.
Job Details: 02/06/2023
"Installed Harness, Thermistor & Damper. Tested the unit. Unit is starting to Cool. Unit is working as Designed."
We serviced a
KITCHENAID DOWNDRAFT
Model KXD4636YSS7
Near Potomac, MD 20854
Roberto I.
Job Details: 02/06/2023
"Replaced part, unit tested ok"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Dover, DE 19904
Frederick R.
Job Details: 02/06/2023
CX complaint is clothes in WM not ringing out. Inspected/tested unit and found that the issue was not the WM at all. CX assumed that when clothes wouldnt dry that the WM was not spinning them out. The actual issue was the vent on the dryer was completely kinked. Shortened and adjust dryer hose for cx. WM is working as designed. Job is complete
We serviced a
JENNAIR REFRIGERATOR
Model JFC2089HES3
Near Washington, DC 20008
Samuel R.
Job Details: 02/06/2023
x complaint unt is not coolimng properly.inspected unit and could confirm cx complaint.found compressor not coming on.checked for amp draw and got 0.114 amps.furher inspection found copper line to be corrioded.talked to seal system tech and advised unit will most likely be not repairbale.advised cx and cx will just replace unit due to age
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Columbia, MD 21044
Robert L.
Job Details: 02/06/2023
"cx complaint cancel out within few minutes, water in base, found f9e1, found not draining, cx recently had disposal replaced, knock out not removered, removed knock out, started draining, ran full diagnostics, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Arlington, VA 22209
Leon
Job Details: 02/06/2023
add the coupler on the water line tested unit no leaks
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Baltimore, MD 21223
Emmanuel R.
Job Details: 02/06/2023
Replaced Ui and tested unit. Unit is now working properly.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW06
Near Rosedale, MD 21237
Emmanuel R.
Job Details: 02/06/2023
"Cs unit is leaking water from inside, confirmed complaint. I found a half dollar sized foam on the drain hole. Water was backing up and leaking out the front. Defrosted all the ice removed the foam and tested the drain with warm water. Unit is now working as deisgned,."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Glenville, PA 17329
Sal R.
Job Details: 02/06/2023
CX complaint was that the air towe was not secure. I was able to remove and resecure the air tower with out issues. Unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JUCFP242HM11
Near Reston, VA 20190
Christian C.
Job Details: 02/06/2023
Cx complaint lower drawer is still stuck. Called techline. Advised to clean liner area again. Used plastic putty knife to remove everything I can. Cx will call whirlpool.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Reston, VA 20190
Christian C.
Job Details: 02/06/2023
Installed both water valves. Tested unit. No errors. Ran through diag cycle no issues. Unit is working as designed.
We serviced a
WHIRLPOOL OVEN
Model WOD51ECOHS02
Near Phoenix, MD 21131
Brian R.
Job Details: 02/06/2023
replaced console and reset unit. tested both sections. unit checks. job complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Lake Frederick, VA 22630
Ezra M.
Job Details: 02/06/2023
"unit will need gearcase, hub, slider and actuator. cst wants to shop around before agreeing to quote."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near East Petersburg, PA 17520
Justin L.
Job Details: 02/06/2023
As per previous visit was able to access unit and replace part. Put icemaker through harvest and fill. Unit now checks good no further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Washington, DC 20016
Brian F.
Job Details: 02/06/2023
"Installed tub ring and drain pump. Ran diagnostic cycle and ran normal cycle for 10 minutes. No leaks, unit is now working properly."
We serviced a
JENNAIR RANGE
Model JGCP648HM00
Near North Potomac, MD 20878
Ricardo S.
Job Details: 02/06/2023
"Cx complains that the RF burner not working, inspected unit, the right front burner won't ignite..found a pc of metal stuck on top of the ignitor, unit tested several times with cx and all the burners works fine"