We serviced a
KITCHENAID RANGE
Model KSDB900ESS4
Near Takoma Park, MD 20912
Samuel R.
Job Details: 02/07/2023
"cx complaint unit displays f2e1.inspected unit and could confirm,ran service tested after earasing code and code came back on checked connections were all good.wiil need bezel kit as well as it does not come with the new ui board.will order main control incase f2e1 comes on.W11099784 special order W10814133 0 tribles ; ordrng 1 W10814133 (bezels) and 1 W11099784 (control)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Newport News, VA 23606
Justin W.
Job Details: 02/07/2023
cx complaint unit not drying properly. checked unit to find leveling legs not installed. also found connector loose on element reseated connector. tested unit working as designed
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Woodbine, MD 21797
Marc M.
Job Details: 02/07/2023
cx complaint unit not always responsive at touchpad. cx also states that when running the unit is grinding inside the cavity. checked and found that the console will need to be replaced to address key issue. during cycle however the turtable was creating a high pitch squeeling/grinding sound. unit will need turntable motor and console for return. cx stated a concern he had with the closure of the microwave door. found NO issues will microwave door closure. if released at the closing position of the door the hinges alone will shut the door and engage the doors switches with no user assistance.; ordrng 1 W11600632 (console) and 1 W10911403 (motor-turn) and 1 W11179756 (shaft-turn) and 1 W10656578 (covr-motor)
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Quinton, VA 23141
Orbie
Job Details: 02/07/2023
"cx complaint unit has F8E4, checked unit verified complaint. replaced float switch. tested unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Wilmington, DE 19810
Frederick R.
Job Details: 02/07/2023
CX complaint is WM bangs and bounces. Inspected/tested unit. Found leveleing legs not set properly and during sping the unit was going off balance. Reset leveling legs for CX and adjusted accordingly and retested in high speed spin three times in fromnt of CX and they were very satisfied. Also wont over all the do's and dont's with both laundry units. Verified CX email as slux5@outlook.com. WM working as designed. Job is complete; ordrng 1 look (look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Gordonsville, VA 22942
Kyle A.
Job Details: 02/07/2023
Installed parts and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near Silver Spring, MD 20906
Dustin F.
Job Details: 02/07/2023
"upon arrival, CX told me they tried to cancel the call but couldnt figure out how. no work was done no charges made.; ordrng 1 Look (Look)"
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW0
Near Virginia Beach, VA 23454
Carl A.
Job Details: 02/07/2023
"cx complaint of unit making noise in spin and wash modes,checked unit to find bearings have failed also found water valves to through erorr ,found the following error codesF3E2,F0E5,F2E1,unit is leaking oil as well break down as follows 1/W11220230,1/W10752187,1/W11393685,1/W10752283,1/W10734521service call brweak down as follows service call 120.00parts 525.76shipping 15.00labor 200.00tax 31.55grand total 892.31deposit 120.00cx will call back if moving forward with repairs"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Stone Ridge, VA 20105
Ezra M.
Job Details: 02/07/2023
"verified low water pressure, pressure good without filter installed. called techline, spoke w/ Butch - advised replacing filter, ordering filter; ordrng 2 EDR2RXD1 (filter)s"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS
Near Prince George, VA 23875
Joseph D.
Job Details: 02/07/2023
Reaeated hinge on door. Shuttin properly now
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QVS10
Near Towson, MD 21204
Marc M.
Job Details: 02/07/2023
cx complaint unit leaking water still. cx states unit will also occasionaly develop frost patterns on the left side of the fc liner. checked under ice bin as well and found substantial frost build up. ice door not closing fully and warm air leak causing ice and frost to build and melt. unit will need new ice door flap and motor. cx paid in full.; ordrng 1 W11130210 (door-ice)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS
Near Richmond, VA 23231
Joseph D.
Job Details: 02/07/2023
Rewired cord and unit now operating properly
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS02
Near Virginia Beach, VA 23456
Carl A.
Job Details: 02/07/2023
"cx complaint of lights out in unit, checked unit to find led modules have failed ordering parts needed for repairs pairs; ordrng 4 W11602886 (MODULE)s"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Ruckersville, VA 22968
Eric F.
Job Details: 02/07/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Glenn Dale, MD 20769
David J.
Job Details: 02/07/2023
Cx complaint Ive maker is not working just leaking water. Arrived to unit and inspected. Ran test 36 and icebox fan is running. Ran test 56 and had error code E5 (ice maker timing out) unit needs new ice maker. Ice maker is turned off that way unit does not leak water. Ordering for return visit and will fix on return visit ; ordrng 1 W11579560 (Ice maker)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ
Near Glen Allen, VA 23060
Joseph D.
Job Details: 02/07/2023
Replaced panel and control board
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Hagerstown, MD 21740
Andrew S.
Job Details: 02/07/2023
Cx complaint is that the unit had a loud popping noise and smoked on two seperate occassions while using the center burner. Upon arrival I found that the cooktop had a proper conversion to LP done. I inspected the burner head and cap and found that there are some small nicks at the simmer opening of the burner head. I Did not find any loose connections or cracked orifice holders. I am ordering the center burner head and cap and will need a combustable gas detector sent along on return to verify that there are no leaks. I called safety and informed them of my finding; ordrng 1 W10811599 (Burner Head) and 1 W10833886 (Cap) and 1 GasSniffer (Combustable Gas Detector) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Richmond, VA 23228
Kyle A.
Job Details: 02/07/2023
Unit is operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Owings Mills, MD 21117
Brian R.
Job Details: 02/07/2023
cx coplaint in fridge section is getting warm and not as cold as it chould be. checked unit to find evao and back wall frozen over. checked over unit. temps were set all the way down. turned temps up to slow down cooling. parts are needed. advised cx to try and have unit defrosted for when we come back if he could. office will schedule.; ordrng 1 W11609465 (Harness) and 1 WPW10384183 (Thermistor) and 1 W11558182 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Broadway, VA 22815
Danny R.
Job Details: 02/07/2023
wasnt cooling as well and had noise i found conection at conecsor fan was loose reinstalled fan now it cools fine and noise stopped checks ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Ashburn, VA 20148
Ricky E.
Job Details: 02/07/2023
"installed parts, unit cks ok..; ordrng 1 look/look (look/look)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Broadway, VA 22815
Danny R.
Job Details: 02/07/2023
installed parts checks ok cx will also get house power looked at no ground at plug
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS04
Near Hampstead, MD 21074
Bernard M.
Job Details: 02/07/2023
"Attempted to replace parts and found separator didn't come with ice door. Ordering the ice door, once part is in contact cx to reschedule. Control,UI and icemaker were replaced. Need ice door to prevent air from coming into bin.; ordrng 1 W11189145 (ice door)"
We serviced a
WHIRLPOOL DRYER
Model WED4900XW0
Near Barboursville, VA 22923
Eric F.
Job Details: 02/07/2023
"Cx states that it has not been making the rubbing noise the past day. Advised cx that I would not be able to perform a proper diagnostic if I cannot recreate noise. Cx refused service, going to take a video of the sound if it reoccurs and will call us back with a recording for us to listen to."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Arlington, VA 22205
Jason A.
Job Details: 02/07/2023
Tech ordered condenser UNIT harness. Called CX to re-schedule. 3 Upr Mrlbro; ordrng 1 W11562214 (FC evap harness)
We serviced a
MAYTAG WASHER
Model MVWB835DC
Near Rixeyville, VA 22737
Danny R.
Job Details: 02/07/2023
installed parts checksok
We serviced a
JENN-AIR MICROWAVE
Model JMC2427LL00
Near Washington, DC 20016
Samuel R.
Job Details: 02/07/2023
"cx complaint unit is not working,inspected unit and could confirm cx complaint.found unit getting 120v.checked fuse and ohmed out 0.00 which is good.checked dc volatage to ui and 13dc which is good.found ui to be bad and go out fromn time to time.ordering ui board W11598159 special order; ordrng 1 W11598159 (console)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Chesapeake, VA 23321
Zachery R.
Job Details: 02/07/2023
"replaced suspension rods, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Silver Spring, MD 20906
Dustin F.
Job Details: 02/07/2023
"Cx complaint: CX had video of loud startling buzzing noise. Inspected unit, found loud buzzing noise comming from actuator during shifts. found broken wire on harnass, drain pump reading 40 ohms, and belt slipping. ordering Lower harnass, Drain pump, actucator, and belt. to complete repair.; ordrng 1 W11399437 (Drain Pump) and 1 W11545744 (Lower Harnass) and 1 W10913953 (Actuator) and 1 W11239857 (belt) and 1 Look (Look)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS
Near Virginia Beach, VA 23454
Austin D.
Job Details: 02/07/2023
came out to resolve the issue with the range. replaced all parts needed to resolve the issue. advised the manager that theere is still some fragments of glass in the box for the range. other than that the unit is ready for resale.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Rockville, MD 20853
Dustin F.
Job Details: 02/07/2023
"CX complaint: Unit making growling noise during cycleInspected unit, found wash motor grinding and struggling. Went to pull kickplate off, saw a mouse run across the floor under unit, lots of mouse poops all under unit. Explained to CX she needs to have an exterminator come out before we come back out with new sump for unit. ORdering new sump. CX is going to have the area cleaned under unit for next visit.; ordrng 1 Look (Look)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Newport News, VA 23606
Justin W.
Job Details: 02/07/2023
cx complaint unit doesn't function properly. checked unit to find error code f8e1. found loose connector on valve. unit is new went over proper loading and unloading. reseated connector and tested unit working as designed.
We serviced a
JENN-AIR OVEN
Model JJW3830IL01
Near Silver Spring, MD 20906
Dustin F.
Job Details: 02/07/2023
"CX complaint: after recent power outage unit wont connect to wifi or save the timeInspected unit, Was able to save time but could not connect the wifi, unit sees thier router but wont connect. Found F6E0 Code in fault history, Going to order Console and appliance manager per Service matters.; ordrng 1 W11449114 (Stainless(Console)) and 1 W11448961 (Appliance manager)"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Hanover, PA 17331
Sal R.
Job Details: 02/07/2023
CX compliant is that the unit will not powering on. I found that the the unit has a F2E1 . I found that the start button will not start. I found that the unit will need 1 UI control . I quoted CX for the cost of the repair in the amount of $554.43. I collected $120.00 for service charges via credit card.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Ellicott City, MD 21043
Robert L.
Job Details: 02/07/2023
"spoke to cx spray came off and melted to heater, ordering spray arms, scheduled for RL on saturday; ordrng 1 WPW10491331 (spray arm) and 1 WPW10498900 (spray arm)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Suffolk, VA 23435
Zachery R.
Job Details: 02/07/2023
"cx complaint no cool. checked unit, compressor reading .7 ohms. air ducts blocked by ice. cleared ice, adjusted tab on heater, advised cx to keep eye on air ducts."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Columbia, MD 21044
Robert L.
Job Details: 02/07/2023
"cx complaint noisy and running all the time, this is 3rd unit delivered, floor damaged prior, found temps 50 Rc and 22 FC, whining noise from compressor, found 2 rung frost pattern (see pic), ordering compressor, evap and drier, ...3 count sealed system; ordrng 1 W11578004 (evap) and 1 W11504450 (fitting 5A) and 1 W11506619 (fitting 5B) and 1 W11109499 (drier-tube) and 1 W11504445 (fitting 24A) and 1 W11504447 (fitting 24B) and 1 W11580057 (compressor) and 1 W11506619 (fitting 28A) and 1 W11578570 (fitting 28B) and 1 W11506619 (fitting 28C)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HCO
Near East Petersburg, PA 17520
Justin L.
Job Details: 02/07/2023
Cx stated please close lid error with lid closed. Verified model and serial and cx stated they had rent a center warranty on unit. Checked entitlements and it was outside range. Cx did not want to pay outside of warranty and will contact rentacenter to have sent over properly. As of now no further work needed
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Washington, DC 20009
Samuel R.
Job Details: 02/07/2023
cx complaint unit is not working.inspected unit and foujnd unitto be stuck on drain.reset power and tried again no change.unit will need a control.unit is also stacked will need 2nd tech called office to schedule W11044866 13 tribles in case W11616491 4 tribles; ordrng 1 W11044866 (switch-wl) and 1 2ndtech (2nd tech)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ02
Near Virginia Beach, VA 23454
Carl A.
Job Details: 02/07/2023
replaced valves tested unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Bowie, MD 20720
Shawn D.
Job Details: 02/07/2023
"opened system and r600 in the system. replaced compressor with all other parts ordered wrong drier ordered so used one from v/s then vacumed unit down and filled to recomended and started cooling. unit is good; ordrng 1 w10143759 (uv drier SD V/S) and 1 W10913906 (coupler SD V/S), used 1 w10143759 (uv drier SD V/S), and 1 w10913906 (coupler SD V/S) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Elkton, MD 21921
Taylor F.
Job Details: 02/07/2023
Cx complaint is unit makes a gridning noise when draining. Tested insepcted but could not verify complaint. Filled unit several times and drained and could not duplicate the noise complaint. It is possible there was something stuck in the pump and now it got psuhed out. Unit is working as designed. Job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Lanham, MD 20706
Shawn D.
Job Details: 02/07/2023
"new compressor came damage snapped pics, used compressor from my v/s installed compressor,condenser,drier then vacumed unit down and filled to 4.65oz and pressure are great now. told cx she needs to get her copper waterline fixed its leaking from house side and understands. unit is good; ordrng 1 W11592009 (compressor kit SD V/S), used 1 W11592009 (compressor kit SD V/S) from stock"
We serviced a
WHIRLPOOL DRYER
Model MED6230HW3
Near Suffolk, VA 23435
Zachery R.
Job Details: 02/07/2023
"cx complaint unit not operating, checked unit, come to find neutral to ground reading 122vac, electrician was next door, electrician fixed issue, tested, unit, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Columbia, MD 21044
Robert L.
Job Details: 02/07/2023
"cx complaint gasket issues and doors not level, found both doors warped and RC door gasket broken inside and folder over, delivery put petrolum jelly to seal, cx was offered exchange and may take that route, would need both doors replaced, cx will call in if doors need to be ordered............. will need 2 techs for FC door harness; ordrng 1 W11390070 (Rc door stainless) and 1 W11593330 (FC door stainless) and 1 look (look)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Newport News, VA 23606
Justin W.
Job Details: 02/07/2023
arrived to find all circuits tested good and vac into unit read 242. checked unit to find door switch bad. called office set pickup at parts provider. drove to norfolk. picked up part. drove back installed part. tested unit working as designed
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ0
Near Dumfries, VA 22026
Tanner B.
Job Details: 02/07/2023
"CX Concern the unit light not working .. unit needs new control, light and socket .. also needs builder to come and correct vent were it connects .. cx understood and bringing it up to builder; ordrng 1 W11383756 (control) and 1 8206232A (bulb) and 1 WPW10210878 (socket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Elkton, MD 21921
Taylor F.
Job Details: 02/07/2023
Cx complaint is unit not cooling. Found harness depinned where it connects to the heater. Corrected hanress so cx wont have issue again and unit is now working as designed. Harness that was ordered was not the correct part. Job is complete.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Falls Church, VA 22043
Jason A.
Job Details: 02/07/2023
CX complaint DW door falls & CX was injured. Found LEFT hinge spring disconnected. Floor has a a drop but was able to pull out DW to reach spring. Reset spring & added wiretie to temporarily support door. Springs OOS. Called safety.K15VCO1WPL1 > JJ; ordrng 1 W11573703 (Hinge L) and 1 W11573702 (HINGE R)
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near ,
Frederick R.
Job Details: 02/07/2023
CX complaint is DW not draining properly. Inspected/tested and found drain line installed improperly and was kinking the line. Pulled unit ot and installed properly. Retested and the DW is now working properly. Job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Woodbridge, VA 22191
Robert W.
Job Details: 02/07/2023
CX Complaint is the upper rack cant adjust. Inspected unti and found the upper rack adjuster have failed wont allow the upper rack to sit in the upper locked position. Ordering LF and RH adjusters; ordrng 1 W11551537 (LF adjuster) and 1 W11551430 (RH adjuster)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Virginia Beach, VA 23456
Carl A.
Job Details: 02/07/2023
replaced all parts tested unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21229
Justin S.
Job Details: 02/07/2023
cx says the unit is not making ice or staying cold. the unit has ice on the evaporator cover. the ice does not cover the heating element. put the unit into defrost in diagnostics and the unit didnt melt any ice.; ordrng 1 WPW10384183 (thermistor) and 1 W11566851 (control) and 1 W11545823 (harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Hampton, PA 17350
Sal R.
Job Details: 02/07/2023
CX compliant was that the utni was not making ice. New build home. I found the bail marm not secure in the icemaker. I secured the arm and unit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Owings Mills, MD 21117
Brian R.
Job Details: 02/07/2023
cx complaint is things are freezing in fridge. it comes and goes and not all the time she thinks. took temp reading of 1 in freezer 33 in fridge. unit set to 37 n 0. she also said theres a loud clicking sound. sensors in unit somewhat blocked and damper is making the sound. will order parts needed and office will schedule.; ordrng 1 W11236851 (Damper) and 1 W10316760 (Temperature Sensor) and 1 W11567495 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHW1
Near Wyoming, DE 19934
Frederick R.
Job Details: 02/07/2023
Arrived at CXs house. CX stated that she paid for an extended warranty. She spen 20 mins looking for warranty info but couold not find it. I told her that when she found it she needed to contact her warranty company and have this redispatched. No services provided. Closing ticket. Job is complete
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS
Near Burtonsville, MD 20866
David J.
Job Details: 02/07/2023
Cx complaint outer glass broke. Inspected unit and found that to be the case. Removed door off unit and inspected to make sure I how all parts to properly repair. Found adhesive the hold glass to top bracket came off with old glass. Need to order too bracket that way glass is properly secure. Ordering parts for return visit. ; ordrng 1 W11105139 (Top bracket for door)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 02/07/2023
Customers complaint is unit not heating. Found unit had a bad heater. Replaced heater with one from truck stock. All check ok.; used 1 W11537778 (heater VS/PF) from stock
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ04
Near Fairfax, VA 22031
Jason A.
Job Details: 02/07/2023
CX complaint OTR MW sparking & wont heat. Found diode arc & split. CX paid in full. CX aware other parts may be required > JJ; ordrng 1 W11256462 (diode $20.74)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Parkville, MD 21234
Neil H.
Job Details: 02/07/2023
REPLACED THE ORDERED PARTS TESTED UNIT NO LEAKING FOUND NOW BUT WHEN CX USES WE'LL SEE I NOTICED AFTER RUNNING SUDS WHICH LOOKS LIKE HIGH CONCENTRATED SOAP WITH POWDER TOLD CX TO TRY ALL LIQUID PODS IF LEAKING HAPPENS AGAIN
We serviced a
KITCHENAID HOOD
Model KXD4636YSS7
Near Fairfax, VA 22030
Demonte S.
Job Details: 02/07/2023
30 inch trim was ordered. Unit needs the 40 inch trim. Reordering Trim. ; ordrng 1 W10421522 (TRIM-DECOR)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Arlington, VA 22203
Jason A.
Job Details: 02/07/2023
CX complaint DW doesnt drain properly. Replaced drain hose & secured & added hi loop. Ran test wash 3X. Unit drains properly. NO LEAKS > JJ
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS00
Near Annandale, VA 22003
Lloyd B.
Job Details: 02/07/2023
"Cx complained of no lights/flickering lights. Inspected the unit aound the found the freezer led was out. Installed new led and tested and it now works as designed. parts and labor S191AQ Job complete; ordrng 1 W10695459 (LED), used 1 W10695459 (LED) from stock"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS2
Near Chantilly, VA 20152
Demonte S.
Job Details: 02/07/2023
Installed interlock Switches. Tested the unit. Unit is heating. Unit is working as Designed.
We serviced a
WHIRLPOOL HOOD
Model WVW53UC6FS3
Near Dumfries, VA 22026
Tanner B.
Job Details: 02/07/2023
" unit needs new fan for horrible noise , reseated led connections , so led would work.; ordrng 1 W11354646 (fan)"
We serviced a
WHIRLPOOL ICE MAKER
Model WRF560SEHZ00
Near Brandywine, MD 20613
Shane B.
Job Details: 02/07/2023
cx complaint is the IM falling off in the freezer section. confirmed complaint. found IM hanging and ice spilling behind the bin causing door to be stuck open slightly. i reinstalled IM and replaced the bracket under it with a spare part from my van. door now closes properly and IM is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 02/07/2023
Builders complaint is tank cracked. Found outer tub broken. NTO tub.; ordrng 1 W11513977 (tub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Fairfax, VA 22030
Richard B.
Job Details: 02/07/2023
"CX complant. Light dosent work in fridge. Prior diagnosis found unit needs light switch, Installed switch and tested unit. Working as designed. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Silver Spring, MD 20902
Dustin F.
Job Details: 02/07/2023
"Replaced Both Parts Per PRevious tech, however found the fill tube frozen for top ice maker. Water valve overfilling causing frozen tube. Ordering New Dual water valve and new Fill tube heater; ordrng 1 W11238340 (Fill tube heater assym) and 1 WPW10341329 (dual valve)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Washington, DC 20004
Emmanuel R.
Job Details: 02/07/2023
"Cs unit will not power on intermittently, confirmed complaint. User inface is losing power intermittently, removed front door skin and found the connection to the UI on the control board was not secured so it was losing connections. Secured connection and tested unit. No error codes, diagnostics cycle completed good. Unit is now working as designed. clltd svc call $127.20"
We serviced a
WHIRLPOOL OVEN
Model WFE515S0EW1
Near Gaithersburg, MD 20878
Roberto I.
Job Details: 02/07/2023
"Cx complaint 'coocktop on light' always on.Confirmed complaint, found shorted RF infinite switch. Ordering RF infinite WP3149400. Cx paid in full ($310.66). Return visit 2/16/23; ordrng 1 WP3149400 (RF infinite)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Washington, DC 20003
Emmanuel R.
Job Details: 02/07/2023
"Cs unit is making a loud banging noise and unit goes off balance. Confirmed complaint. I found the unit needed to be leveled.Also showed customer how to properly load unit so it doesnt go off balance. No error codes present, test cycle completed. Also found the loud noise is coming from the copper pipes in the walls water hammering. Advised customer she will need to call a plumber and has pipe secured and install water hammer arrestors. Unit is working as designed."
We serviced a
WHIRLPOOL RANGE
Model IES900DS02
Near Poolesville, MD 20837
Leon
Job Details: 02/07/2023
cx complaint was the front burners wouldnt go to the turn temp pulled unit out seen the FR switch was burn up and the LF was good replaced them both and also seen the HOT SUFACES SWITCH was burnt ordering new switch; ordrng 1 WP74004153 (Indicator Light)
We serviced a
MAYTAG DISHWASHER
Model MDB8979SFZ2
Near Catonsville, MD 21228
Robert L.
Job Details: 02/07/2023
"cx complaint console lights strobbing, foudn console shorted, replaced console from pre-id, tested all ops ok, collected"
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Baltimore, MD 21216
Justin S.
Job Details: 02/07/2023
"the unit was unplugged when i arrived. replaced the compressor and control. vacuummed the system down and filled. checked for leaks and tested. the unit is now cooling good. the unit is now good; ordrng 1 W10143759 (drier (service) (js vs)), used 1 w10143759 (filter (js vs)) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Littlestown, PA 17340
Bernard M.
Job Details: 02/07/2023
When arrived icemaker is making ice as designed with any ice build up in fill tube. Contacted TL to document and Andrew stated the repair was done when valve was replaced and the fill tube is a part that's non-replacable. Unit checks good
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Aylett, VA 23009
Chris B.
Job Details: 02/07/2023
cx comp unit is very loud and squeels insp unit conf cx comp can hear squeel coming from gear case unit will need gear case and splutch and belt; ordrng 1 W10721967 (splutch) and 1 WTW5010LW0 (gear case) and 1 W11239857 (belt)
We serviced a
JENN-AIR MICROWAVE
Model JMC6224HL0
Near Severna Park, MD 21146
Israel R.
Job Details: 02/07/2023
Customer complaint unit is not stiopping after time is completed. I found unit is heating and is not stopping after 5 seconed the microwave runs for 5 min and for the customer they have seen it run almost 20 min. I called techline and they said is normal is programming.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Chesterfield, VA 23832
John P.
Job Details: 02/07/2023
"CX complaint unit stops mid-cycle checked unit found the error code for drain f9e1, replace drain pump and heater per pointer tested working as designed if CX calls back will need sump assembly replaced; ordrng 1 W11412291 (Drain pump JPV/S) and 1 W11537778 (Heater JPV/S), used 1 W11537778 (Heater JPV/S), and 1 W11412291 (Drain pump JPV/S) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Gloucester Point, VA 23062
Justin W.
Job Details: 02/07/2023
cx complaint unit not completing cycle. checked unit to find valves not actuating properly and hsowing error code f8e1. checked further to find connector to valve loose. reseated connector and tested unit working as designed
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Richmond, VA 23223
Chris B.
Job Details: 02/07/2023
cx was a no show; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Kingsville, MD 21087
Neil H.
Job Details: 02/07/2023
CX COMPLAINT LEAKING FROM WASHER FOUND THE LEAK ISN'T THE WASHER AND COMING FROM THE WATER TREATMENT TANK SHOWED CX AND THEY WILL HAVE COMPANY COME OUT AND CHECK THE TANK WASHER IS GOOD.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW0
Near Richmond, VA 23231
Chris B.
Job Details: 02/07/2023
cx comp unit will not dispence softerner as should and slings insp unit found obstruction in softerner dispencer cleared obstruction tested unit working but top pannel shakes when in spin ordering two WP8312709; ordrng 1 WP8312709 (spring)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Lorton, VA 22079
Lloyd B.
Job Details: 02/07/2023
Cx had previous service where a tech installed a user interface and did not allow a program and now the new user interface does not have the model and seriel stored so the unit can not be repaired because the old user interface is goine.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Chesterfield, VA 23832
John P.
Job Details: 02/07/2023
"Installed replaced cam tested working as designed ; ordrng 1 W10721967 (Cam JPV/S), used 1 W10721967 (Cam JPV/S) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near New Castle, DE 19720
Frederick R.
Job Details: 02/07/2023
"CX complaint is dryer will not shut off. Inspected/tested and found unit had a bad timer. Timer was making loud clicking noise and wouldnt shut off between selection. Replaced timer from pre-id. CX had an auth to cover SC and paid $251.75 for pat, shipping and labor. Unit is working properly. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Silver Spring, MD 20904
Dustin F.
Job Details: 02/07/2023
"CX complaint Unit not working after repairUpon Arrival, unit was fully uninstalled. Turned basket by hand and could hear chattering/tapping under unit when spinning. Inspected unit, nut securring clutch nowhere to be found, clutch wheel dropped and grinded a groove into shield. Gearcase oil covering shield and capacitor. Ordering New Shield, Clutch kit, and capacitor. was unable to fully test unit due to it being uninstalled. CX understands to fully test unit, needs to be reinstalled and ready for us.; ordrng 1 W10721967 (clutch kit) and 1 WPW10550173 (shield) and 1 W11395618 (capacitor) and 1 Look (LOOK)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Virginia Beach, VA 23456
Carl A.
Job Details: 02/07/2023
"cx complaint of unit not heating ,heating and intermittinly working ,checked unit to find that the wires on timer were not fully seated in connectors ,reseated wires in connecters tested unit works as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Moseley, VA 23120
John P.
Job Details: 02/07/2023
CX complaint unit leaking water found iregular spray pattern from spray arm causing water to leak from dishwasher ordering arms; ordrng 1 W10837249 (Spray arm) and 1 WPW10498900 (Spray arm) and 1 W11177741 (Gasket)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Hanover, PA 17331
Drew B.
Job Details: 02/07/2023
installed parts and now functional
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 02/07/2023
Rinse giving issues during rinse cycle ordering the inlet valve assy; ordrng 1 W11413407 (Inlet valve assy)
We serviced a
WHIRLPOOL DRYER
Model CEM2795JQ0
Near Hollywood, MD 20636
Robert A.
Job Details: 02/07/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJB01
Near Baltimore, MD 21218
Justin S.
Job Details: 02/07/2023
cx says the unit stopped cooling without and odd noises. cx has had the unit unplugged for a week. plugged the unit in and the compressor and evaporator fan activate. the evaporator is not frosting at all. .3aac from the compressor. cap tube is alum; ordrng 1 W11370574 (compressor) and 1 W11504419 (coupler) and 1 W11504420 (coupler) and 1 W11506623 (coupler) and 1 W11504448 (coupler) and 1 W11368877 (evaporator) and 1 W11504449 (coupler) and 1 W11225184 (tube) and 1 W10143759 (drier (service)) and 1 1234 (lokring)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Saint Inigoes, MD 20684
Robert A.
Job Details: 02/07/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Fredericksburg, VA 22407
Thomas B.
Job Details: 02/07/2023
Door is dented and lockpins to close door broken off ordering new door assy; ordrng 1 W11117588 (door/mw)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Culpeper, VA 22701
Danny R.
Job Details: 02/07/2023
installed parts checksok
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Frederick, MD 21701
Ricardo S.
Job Details: 02/07/2023
"Cx complains that the unit not spininig properly, the towels are very wet at the end of the cycle.. i ran diangostic test mode.. f9e1 long drain error, unit not draining properly, THE DRYER IS ON TOP OF THE WASHER MACHINE 2 TECHS JOB ORDER PUMP JUST IN CASE; ordrng 1 w11458345 (drain pump) and 2 TECHSJOB (2 TECHS JOB)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Gettysburg, PA 17325
Drew B.
Job Details: 02/07/2023
cx had cvcancelled found the issue to b=not be craccked but tape.. no work
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Frederick, MD 21702
Ricardo S.
Job Details: 02/07/2023
"Cx complains that the unit not cooling again, inspected unit, the Fc temp read 42 degrees, frost pattern is bad, sealed system issue, compressor running but not cooling properly, compressor is too hot. order evaporator, compressor and drier 2 COUNTS JOB LOOK LOOK; ordrng 1 WPW10507886 (compressor) and 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 2 COUNTSJOB (2 COUNTS JOB)s"
We serviced a
MAYTAG DRYER
Model MED7230HC2
Near Conway, SC 29527
Paul F.
Job Details: 02/07/2023
Customers complaint is installers did not put on the feet and the front lower cover. Installed the parts the customer already had. All check ok.