We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ12
Near Oakton, VA 22124
Carl R.
Job Details: 11/23/2022
"Cx complaint is, icemaker won't turn off. From previous technician recommendations. Ui, and paddles. Unplugged unit and removed both paddles and UI. Installed new paddles and UI, tested unit and unit working properly."
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near Georgetown, SC 29440
Jason T.
Job Details: 11/23/2022
"Installed all parts with a helper tech PF , also used drain pump from truck stock. Ran factory test # 12 to verify unit operation, calibrated and tested unit...working as designed.; ordrng 1 W11458345 (DRAIN-PUMP), used 1 W11458345 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HS7
Near Germantown, MD 20876
Julian H.
Job Details: 11/23/2022
CX complaint about unit peeling from top found a large area of protective coating of cavity bubbling & peeling off 8' wide 7'long next to interior light call TL area too large to svc provide them pics to attached to file
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Virginia Beach, VA 23453
Branden R.
Job Details: 11/23/2022
"cx complaint unit safety dryer burning smell and knocking sound during cycle. pad covering trip and diagnosis. checked unit and found all major componets checked good , all rollers are good , idler pully and belt checked good found lent next to heating element causing a smell when turned on removed and tested unit is running as designed . called safety to document"
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Bethesda, MD
Mitchell H.
Job Details: 11/23/2022
cx complaint unit not cooling well. inspected and confirmed. compressor running at full ramp. temps at 49 today in both sections. opened system to slightly low charge but was pretty full. installed dryer and put coupler on compressor. vac and filled to reccommended and unit started building good pressures and cooling well. informed cx to keep an eye on it and let us know if temps drop. collected 350 for labor.
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Charlottesville, VA 22901
Kyle A.
Job Details: 11/23/2022
"Cx complaint of grinding noise. Did confirm and found splutch stripped. Also control had stuck key error. Ordering control,splutch,and belt.; ordrng 1 W11498797 (Control) and 1 W10721967 (Splutch) and 1 W11239857 (Belt)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Colonial Heights, VA 23834
Chris B.
Job Details: 11/23/2022
cx comp unit will not cool insp unit conf cx comp found 120v at evap fan and fan not running ordering evap fan WP2315549; ordrng 1 WP2315549 (fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF79R20DW04
Near Sedley, VA 23878
Zachery R.
Job Details: 11/23/2022
"replaced gasket, fluffed with heat gun, tested, door is sealing, advised cx to monitor unit."
We serviced a
WHIRLPOOL OVEN
Model WEE750H0HZ1
Near Monkton, MD 21111
Bernard M.
Job Details: 11/23/2022
"Cx complaint unit doesn't heat properly. Cx stated the unit won't reach the set preheat temp. Accessed the bake and found it experienced a thermal event. The element had arched and been damaged. Ordering element, once appoved contact cx to reschedule; ordrng 1 W10779716 (bake element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Richmond, VA 23227
Thomas B.
Job Details: 11/23/2022
Cx complaint unit is not working properly inspected unit found ice maker stuttering removed and replaced tested unit now functions normally
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Franklin, VA 23851
Zachery R.
Job Details: 11/23/2022
"cx complaint unit sounds like an airplane. verified issue, coem to find defective wash basket, also side to side play in gearcase shaft, ordering gearcase, wash basket, and clutch to complete repair.; ordrng 1 W10554251 (spin basket) and 1 W11454741 (gearcase) and 1 W10721967 (clutch) and 1 W11239857 (belt)"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Aldie, VA 20105
Richard B.
Job Details: 11/23/2022
"CX complant, Leak , Prior diagnosis found unit needs sweep , hinge , spring and dispenser, Installed all parts and tested unit. Dishwasher did not leak at tets , Job completedm RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Washington, DC 20002
Mitchell H.
Job Details: 11/23/2022
"cx complaint unit not cooling. inspected and confirmed last techs diag. replaced control and power chord. unit came right on and compressor and condensor fan kicked on. waited about 10 mins and ice cold air blowing into fridge section. unit is now good to go, informed cx to keep an eye on it and let us know if any issues come back. job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Newark, DE 19702
Alexander W.
Job Details: 11/23/2022
Cx stated ice build up in RC inspected tested and verified cx complaint ran water line through drain tube no blockages followed service pointer and found unit has defective drain pan ordering drain pan. Cannot resched due to SO part; ordrng 1 W11457241 (Drain pan)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Ashburn, VA 20148
Ken M.
Job Details: 11/23/2022
"Customer could not provide paperwork putting unit in warranty and entitlements put the unit out of warranty. Keeping ticket open, customer will call into office once they find the paperwork putting the unit in warranty.; saved tckt"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Windsor, VA 23487
Zachery R.
Job Details: 11/23/2022
"cx complaint unit nonresponsive and constantly trying to drain, checked unit, no faults present. calibrated and tested, also started normal cycle. unit working as designed. cx paid in full advised ticket open for 30 days."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Winchester, VA 22603
Ezra M.
Job Details: 11/23/2022
"control panel going blank and freezing. steam in glass. ordering console.; ordrng 1 W11297709 (control panel, stainless)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM0A
Near Aberdeen, MD 21001
Neil H.
Job Details: 11/23/2022
CALLED TECH LINE AND EXPLAINED WHEN I OPEN THE UNIT IT SMELLED SO BAD AND MADE ME SICK AND UNIT IS JUST TO DISGUSTING AND NASTY
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Millsboro, DE 19966
Michael E.
Job Details: 11/23/2022
Replaced the broil burner as per previous diagnosis. Tested unit and it is not coming back to orfice now but gas flow is too low and will only hold a flame for a few seconds. Ordering regulator and broil orfice. Scheduled return visit for 11/30 any time; ordrng 1 W11449506 (regulator) and 1 W10758273 (orifice)
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Laurel, MD 20708
Emmanuel R.
Job Details: 11/23/2022
"Cs unit is not drying clothes. Confirmed complaint. Found no error codes, unit is tumbling ,heating and blowing air, moister sensor is working. Upon inspection i foiud the exhuast vent to be restricted, cleared out restricting and restored performance. Advised customer to has a vent cleaning ocmpany to service her exhuast vent. Unit is now working properly."
We serviced a
MAYTAG WASHER
Model MVWB835DC5
Near Winchester, VA 22602
Ezra M.
Job Details: 11/23/2022
"installed new gearcase, reinstalled washplate, calibrated unit, working properly"
We serviced a
WHIRLPOOL WASHER
Model WED4815EW
Near Prince George, VA 23875
Joseph D.
Job Details: 11/23/2022
"found belt off tensioner, reset and unit working properly"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Frederick, MD 21703
Ricardo S.
Job Details: 11/23/2022
"CX complains that the middle burner make a clicking noise and won't stopped, the other burners working ok, inspected unit, connection on spark module cks ok.. looks like the unit has issue with the spark switches.. order parts; ordrng 1 W10836473 (harns-wire) and 1 w11565127 (spark module)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Newark, DE 19711
Alexander W.
Job Details: 11/23/2022
Cx stated unit is leaking inspected tested and verified cx complaint found water like leaking at connection to valve from filter housing. Ordering inlet valve and filter housing cannot reached at this time due to SO part. ; ordrng 1 W11172791 (Filter housing) and 1 W11546685 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near ,
Andrew W.
Job Details: 11/23/2022
Replaced FC door shipped to cx. tested and unit is now working as designed. job complete
We serviced a
MAYTAG DRYER
Model MEDX500XW1
Near Nokesville, VA 20181
Robert W.
Job Details: 11/23/2022
CX Complaint is the unit is making noise insopected unit and found the idler pulley making noise the sping holding pulley doent have much tention. Ordering pulley and spring; ordrng 1 WPW10446781 (Spring) and 1 W10837240 (Idler pulley)
We serviced a
WHIRLPOOL FREEZER
Model WZC3115DW01
Near Richmond, VA 23234
Jonathon C.
Job Details: 11/23/2022
"cx complaint, loud buzzing and popping breaker. tested, inspected, verified complaint. unit is cooling normally but has popped breaker on a few occaisions. found cause of buzzing, adjusted refrigerant line touching back of compressor. pulled amp draw on compressor, .79amp. unplugged unit to force a power cycle. when plugged back in, comp pulled 12 amps, down to 8 amps and did not start. cycled the same way 4 times in about 10 minutes before finally starting. im unable to reach a SS tech at this time. considering the unit cools well normally, i doubt its a leak so i am only ordering compressor, coupler and dryer. 2 count labor. unable to resched.; ordrng 1 WPW10507886 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LS1
Near Suffolk, VA 23435
Anthony D.
Job Details: 11/23/2022
replaced ignitors spark module and harness tested unit is working as esigned
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Reston, VA 20190
Richard B.
Job Details: 11/23/2022
"CX ccomplant. Washer filled and then stopped. Inspected unit and found washer non responsive , Unable to access diagnostics, Ordering control board. in stock , Sceduled . Further work needed. RB; ordrng 1 W11481725 (control)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Waldorf, MD 20602
Robert A.
Job Details: 11/23/2022
Cx complaint that the unit is not drying the clothes. I inspected the unit to confirm the complaint. I found the unit is heating and tumbles. However the unit has poor airflow using the dryer airflow test that was sent to them. I checked the duct exit in the back yard and there is no air coming out. The unit is working as designed. The home's duct line needs to be cleared.
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS20
Near Round Hill, VA 20141
Ricky E.
Job Details: 11/23/2022
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near Stone Ridge, VA 20105
Richard B.
Job Details: 11/23/2022
"CX complant. Error code. Prior diagnosis found unit needs console, Installed correct console and tested unit, Both upper and lower oven working , Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Newport News, VA 23602
Carl A.
Job Details: 11/23/2022
replaced all parts tested unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Churchville, MD 21028
Neil H.
Job Details: 11/23/2022
CX COMPLAINT ICE MAKER NOT WORKING FOUND ICE MAKER CYCLED BUT WAS STOPPING WHILE CYCLING NEW I/M NEEDED; ordrng 1 W10884390 (icemaker) and 1 WPW10420083 (valve)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Newark, DE 19711
Alexander W.
Job Details: 11/23/2022
"Cx stated unit not cleaning clothes inspected tested and verified cx complaint found F7E6 error code found actuator defective replaced actuator with one from VS tested unit, unit is now operating as designed job is complete. ; ordrng 1 W10913953 (Actuator AW VS), used 1 W10913953 (Actuator AW VS) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Ruther Glen, VA 22546
Thomas B.
Job Details: 11/23/2022
Cx complaint unit is not working properly inspected unit found F7E1 for tachometer found rub will not spin or agitate ordering shifter and the capacitor for repair; ordrng 1 W11395618 (Capacitor) and 1 W11481722 (Shifter)
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Portsmouth, VA 23701
Anthony D.
Job Details: 11/23/2022
replaced motor harness and control tested unit would not heat checked voltage unit getting 241vac at outlet but at terminal unit is getting 120vac from blk to red at terminal block and 37vac from red to white call MR was advised to try wiggling cord to see if voltage returns and unit heats did that unit started heating and power returned was advised by MR to have cx have outlet replaced due to contact issue inside oulet unit is working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Sterling, VA 20165
Ken M.
Job Details: 11/23/2022
"Customer complaint is that the door drops when opened and is not running properly. Door tested and issue confirmed. Unit needs new hinges. Checked for stored error codes and found FAE1 and F8E2. Ran test cycle and the unit filled properly, wash motor is working properly, and dispenser is working properly. Ordering control. Rest of the cycle ran properly as well.; ordrng 1 W11573703 (hinge(L)) and 1 W11573702 (hinge(R)) and 1 W11410062 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2575GRS08
Near Silver Spring, MD 20902
Israel R.
Job Details: 11/23/2022
Installed control heater and harenss. Thawed the ice maker.
We serviced a
MAYTAG DRYER
Model MED6630HW0
Near Chevy Chase, MD 20815
Dustin F.
Job Details: 11/23/2022
"CX complaint: Unit making loud squeeling noise when spinningConfirmed CX complaint, confirmed no error codes present. Unit is stacked and needs 2 techs. Called office to confirm. sending parts for return visit, as they MAY fix the issue. cannot confirm till we can take the unit apart tho.; saved tckt"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Gaithersburg, MD 20882
Ricardo S.
Job Details: 11/23/2022
"Cx complains about an error code on normal cycle F0E7 load detected on clean cycle, i ran diagnostic test mode, water leve, gearcase and clutch cks ok.. the computer board not working properly, when the client tried to run norma cycle the code appear in the first 3 minutes.. replaced control baord, unit tested and washer works ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KPA00
Near Germantown, MD 20876
Ricardo S.
Job Details: 11/23/2022
"Replaced gasket, Freezer door cks ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Cambridge, MD 21613
Andrew H.
Job Details: 11/23/2022
"Cx complaint unit is not cooling. Replaced compressor, drier, coupler. Pulled to 30 inch vacuum. Filled with 64 grams r600. Unit is now working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Hume, VA 22639
Daniel J.
Job Details: 11/23/2022
went to install new door gasket found same issuse a last time lighter grey color and also shorter new gasket 40 inches old bella gasket 44 inches reordering ***look look***please have new gasket checked should be around 44 inches and a darker grey color not light correct model and sn; ordrng 1 w10917313 (door gasket)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Alexandria, VA 22315
Christian C.
Job Details: 11/23/2022
Cx complaint unit is making a rattling noise. Cx has said after making appointment noise went away. Inspected unit no abnormal noise while dryer is in use. Checked blower wheel no debris. Wheels turn normally. Could not replicate noise. Asked cx to record if it ever comes back.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Purcellville, VA 20132
Ricky E.
Job Details: 11/23/2022
"safty team steve..SR7735071355 ... customer stated that the unit gave a burning smell.. fnd units control burnt all across.. the unit will need the ui, control and harness...; ordrng 1 w11441687 (acu) and 1 w11413567 (ui assy) and 1 w11164041 (harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW7
Near Portsmouth, VA 23703
Anthony D.
Job Details: 11/23/2022
cx complaint control panel does not work checked unit to fin unit has proper voltage coming from outlet to control but control not responsive also notice that control had evidence of bugs cx stated that they had bug problem about a year ago but its been resolved quoted cx $120 service call $110 labor $151.28 parts $15 shipping $9.08 tax totaling $405.36 cx agreed and paid in full replaced conrtrol tested unit is working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25INSS00
Near Reston, VA 20191
Carl R.
Job Details: 11/23/2022
"Cx complaint is, Not Cooling - Freezer Section - Side by Side Refrigerator. Pulled unit out of cabinet area, and removed lower panel. Removed 1 screw and fan assembly. In stalled new fan assembly and cap. Unit working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Hagerstown, MD 21740
Danny R.
Job Details: 11/23/2022
installed parts checksok
We serviced a
WHIRLPOOL RANGE
Model WWFG505M0BS
Near Newport News, VA 23608
Carl A.
Job Details: 11/23/2022
"cx complaint of center and rear left burner not working,checked unit to find no spark at burner head,went to back of unit to find wiires not fully seat on dsi board reseated all connecrctors tested unit works as designed"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Glen Rock, PA 17327
Bernard M.
Job Details: 11/23/2022
Cx called and rescheduled;
We serviced a
WHIRLPOOL MICROWAVE
Model WMC30516HZ
Near Richmond, VA 23225
Joseph D.
Job Details: 11/23/2022
did not get to this store; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Charlottesville, VA 22901
Kyle A.
Job Details: 11/23/2022
Installed and tested icemaker and unit is now as designes.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near Alexandria, VA 22310
Christian C.
Job Details: 11/23/2022
Cx complaint there is ice in the bottom of RC cabinet. Inspected unit found water and ice on bottom of RC cabinet. Drain pan is bowed up causing water not to drain properly. Installed new drain pan. Cleared ice and water.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Severna Park, MD 21146
Emmanuel R.
Job Details: 11/23/2022
"Cs unit is rusting and damaging clothes, Confirmed complaint, I found the paint on the front bulkhead is not adhering and peeling off, its also rusting and snagging on the clothes, and staining clothes. Ordering front bulthead panel.; ordrng 1 279443 (panel)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ
Near Stephens City, VA 22655
Ezra M.
Job Details: 11/23/2022
"installed cap diode and transformer, tested unit, heating properly"
We serviced a
JENNAIR RANGE
Model JGC7636BS01
Near Vienna, VA 22181
Carl R.
Job Details: 11/23/2022
"Cx complaint is, GAS SMELL AND FLAME HEIGHT. Pulled unit out 9f the counter top, and put on pads. Removed lid to cooktop and discount wire harness, and removed the previous technician switch harness. Installed new switch harness and put unit back together. Tested unit, and unit is working properly."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Williamsburg, VA 23188
Lucas R.
Job Details: 11/23/2022
"replaced gearcase, cam and belt. calibrated & tested - unit working as designed"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Alexandria, VA 22312
Lloyd B.
Job Details: 11/23/2022
"CX complained the unit would at times, not shut off. Could not duplicate the problem and there is no error codes. Installed new console and control and cx will continue to use. Job complete"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ08
Near Stevensville, MD 21666
Andrew H.
Job Details: 11/23/2022
"Customer complaint is items are freezing in refrigerator compartment. Customer set RC temp to 39 degrees. Used temperature probe to measure RC temp, measured 34 degrees. Found air flow coming through, removed ice maker and put into test mode. Ran test 3 (damper test) damper was not cycling. Exited test mode and installed new damper. Put unit into test mode again and ran test 3 again, new damper was cycling properly. Exited test mode and re-installed ice maker. Set refrigerator and freezer to recommended temperatures (38 and 0). Customer paid in full with credit card."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Lochearn, MD 21207
Keith H.
Job Details: 11/23/2022
replaced valve unit is working
We serviced a
KITCHENAID RANGE
Model KCGS550ESS01
Near Stafford, VA 22556
Tanner B.
Job Details: 11/23/2022
"installed new burner heads and caps/ rh grate . needs center and lh grate , mail to cx . Job complete; ordrng 1 W10583862 (grate) and 1 w10583860 (grate) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW
Near Glen Allen, VA 23060
Joseph D.
Job Details: 11/23/2022
did not get to this store; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM0
Near Enola, PA 17025
Fred G.
Job Details: 11/23/2022
"i was able to access unit and replace the sump assy, drain pump, and silverware basket as per previous visit. I also found unit was not plum to cabinet and not level. adjusted unit so now unit sits in there perfect. tested unit for leaks and found unit now checks good."
We serviced a
WHIRLPOOL DRYER
Model WTW5105HW2
Near Virginia Beach, VA 23462
Branden R.
Job Details: 11/23/2022
"cx complaint unit locked , checked unit and found unit is DOA checked over unit and found drain pump wire come unseated not allowing unit to cycle , rewired drain pump with new connetors and tested unit is now running as designed ."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Washington, DC 20016
Mitchell H.
Job Details: 11/23/2022
cx complaint unit is making noise. confirmed noise to be damper. replaced damper and mullion. unit is now working as desinged. no noise and door is shutting proper. job completed.
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ02
Near Richmond, VA 23237
Jonathon C.
Job Details: 11/23/2022
"cx complaint, leaking water line. inspected unit, verified complaint. leak coming from door side of connector, if connector doesnt fix, unit will need door. ordering fitting. spoke to office resched for 11/29; ordrng 1 WP2300868 (fitting)"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near McLean, VA 22101
Lloyd B.
Job Details: 11/23/2022
Cx complained the upper rack would hit when pulling out. Inspected the unit and found the adjusters are in the way. Installed new adjusters and tested and it now operates as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC2
Near Manassas, VA 20109
Robert W.
Job Details: 11/23/2022
Czx Complaint is the unit is not filling poroperly. Inspected unit and found the hot valve no allowing water in. New valve is damaged. Ordering hot valve.; ordrng 1 W11316255 (Hot valve)
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Virginia Beach, VA 23452
Justin W.
Job Details: 11/23/2022
arrived to find cx out of warranty. spoke to cx on vonage app. advised that they have home warranty and will get us dispatched under home warranty.
We serviced a
WHIRLPOOL WASHER
Model WTW8100BW0
Near Millsboro, DE 19966
Michael E.
Job Details: 11/23/2022
"Upon trying to remove the basket i was successful in getting basket out of tub. Called WPTL. TL recommended i order outer basket instead if the corrosion or build up is making it too difficult to get bearing out. Returning bearing kit and ordering outer basket which should have the bearing mounted into it already. Marking sensor, startor and hub for return visit. Ordering outer tub. Cannot reschedule due to direct to CX shipping.; ordrng 1 W10381078 (outer tub)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Rehoboth Beach, DE 19971
Michael E.
Job Details: 11/23/2022
Upon arrival i checked the continuity of the wires in the UI harness and was not getting consistant continuity. I switched out the ui harness with the harness on the new UI. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Middletown, DE 19709
Frederick R.
Job Details: 11/23/2022
CX complaint is freezer light doesnt work. Inspected and found lights were defective. Replaced LEDs from pre-id. All lights working now. Also found ice bin defective. CX had prior repair on IM from another provider. Ice was coming out and just falling through into FC so she shut it off. Ordering ice container bin. Poke to CE. Scheduled on AT for next thursday; ordrng 1 WPW10670845 (container)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Potomac, MD 20854
Roberto I.
Job Details: 11/23/2022
"Replaced parts, found also oil on the belt. Replaced belt using v/s part. Ran calibration and then a test cycle. The unit worked as designed; ordrng 1 W11239857 (belt (RI van stock)), used 1 W11239857 (belt) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Richmond, VA 23294
Joseph D.
Job Details: 11/23/2022
did not get to this store; saved tckt
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW2
Near Westminster, MD 21158
Brian R.
Job Details: 11/23/2022
"cx complaint is a metal knocking sound or clanking or something. she said unit is covered but called us about issues. unit was quiet as can be during a entire drain and spin. asked what size load does unit make sounds on and she didnt recall. did find broken bolt in stator and a slight turbo sound in the back. will reorder parts as well as new screws and cx said she is calling whirlpool about this and this is something she has been dealing with since they got unit and units the same. advised her i will order parts needed and she can call unit in as well. also remember the load size as we will run the same cycle when here to better pin point noise and issue. no codes in unit either.; ordrng 1 W11354541 (Stator, Motor) and 1 W11314361 (Rotor, Motor) and 8 W11314657 (Screw)s"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Crofton, MD 21114
Alexander D.
Job Details: 11/23/2022
"cx complaint received notice saying unit needs service. inspected unit and verified complaint. serial# in range of service pointer for heater replacement. bushings on old heater still in tact and no signs unit has leaked. replaced heater. tested unit, no leaks. unit is now working properly"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Hampton, VA 23664
Carl A.
Job Details: 11/23/2022
"cx complaint of unit bagning itself and not spinning out clothes fully,checkedu nit to fidn the following error code F0E5,checkedu nit over to find weak suspention rods,also found pulley on motor starting to come lose from shaft of motor,found gear case leaking oil as well ordeirng parts needed for repairs; ordrng 1 W10752187 (screw) and 1 W11550891 (Washer Agitator) and 1 W10528947 (Drive Hub) and 1 W11130362 (Suspension Rod Kit) and 1 W11454734 (Gearcase) and 1 W11283592 (Drive Motor) and 1 W10721967 (Drive Clutch Kit) and 1 LOOK/LOOK"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HS4
Near Dallastown, PA 17313
Bernard M.
Job Details: 11/23/2022
"Replaced all parts, all buttons now function when pressed. Unit checks good"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Delta, PA 17314
Bernard M.
Job Details: 11/23/2022
"Cx complaint unit has error code and on't run. When arrived found error code F8E4 overfill. Inspected under unit and found the float switch to be disconnected. Also the heater needs replaced due it having the gold bushings.Reconnected switch and ran test, unit completed test without any further issues. Ordering heater under service pointer #11540964. Once heater is in contact cx to reschedule; ordrng 1 W11537778 (element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV00
Near Clayton, DE 19938
Frederick R.
Job Details: 11/23/2022
Replaced evap fan motor per prior diagnosis. Tested unit after repair and it is now working properly. CX paid $110 in labor and is paid in full. Unit working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Arlington, VA 22201
Jason A.
Job Details: 11/23/2022
CX complaint FRIDGE not cooling. Previous tech found UV dye at drier couplers. Install new drier & couplers. Test for leaks & ran vac. Filled with R600. Unit has good running & equalise pressures. Draws 0.95A & good frost pattern > JJ
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Rockville, MD 20852
Israel R.
Job Details: 11/23/2022
Customer complaint unit is not draining. I tested the unit and the found the unit is not draining hard. I found the drain pump is very loud i replaced it and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Suffolk, VA 23434
Zachery R.
Job Details: 11/23/2022
"replaced tub, tested, no signs of leaks. unit working as designed. provided m/s sticker to cx in ty card advised sticker is very important and to keep in safe place."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW
Near Mechanicsville, VA 23111
Joseph D.
Job Details: 11/23/2022
did not get to this store; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Highland Springs, VA 23075
Jonathon C.
Job Details: 11/23/2022
"cx complaint, smell of gear oil replaced parts per prior diag. tested unit, unit working as designed. job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Earlysville, VA 22936
Eric F.
Job Details: 11/23/2022
"Confirmed cx complaint unit not cooling, unit running at room temperature. Unit is in an RV, cx had work done by another service company in North Carolina, other servicer replaced evaporator and installed a dye dryer. Inspected unit for dye, found dye present at base of compressor, did not see it around evap drain pan or condensor but cannot confirm that parts are functional as I cannot pressurize the system to. Cx states that whirlpool told him that labor and parts would be covered by warranty, cx paid 120 diagnostic. Could not confirm coverage, instructed cx to call back into whirlpool and have coverage dispatched directly over. Ordering sealed system components for return visit, returning tech to determine what is needed after pressurizing system. Requesting 3 count sealed system job.; ordrng 1 WPW10342567 (condenser) and 1 WPW10321158 (evaporator) and 1 WPW10507886 (compressor) and 1 look and 1 WPW10143759 (dryer) and 1 W10913906 (coupler)"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Chesapeake, VA 23322
Austin D.
Job Details: 11/23/2022
cx complaint the unit is shaiking during operation. checked the unit and found some hoses hitting the back of the unit and one leg needed to be adjusted. after that i showed cx the operation and she is still not happy with the unit. i advised her that with it being upstairs in a pan and with the floors the way they are it is going to shake. the floors are so soft that the whole dryer shakes while the washer is running. no parts can be repalced to make the unit run any different. unit is running as designed. advised cx if she is still not happy to contact the manufacturer or place of purchase to see if they have any other options for the cx. ccx agreed.
We serviced a
WHIRLPOOL OVEN
Model RF362LXSB0
Near Harrisburg, PA 17110
Fred G.
Job Details: 11/23/2022
i was able to access unit and replace the right front infinite switch. I was also able to bent the bottom trim on the oven door to allow it to hold the glass to the door. tested unit and found unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Abingdon, MD 21009
Neil H.
Job Details: 11/23/2022
7735119780THE DOOR SWITCH CAME OUT AND WAS BROKEN I LOOKED AND NOTICED THE WIRES WHERE BACK AND NO ROOM TO COME OUT FURTHER CALLED TECH LINE EXPLAINED AND SENT PIC UNIT NON REPAIRABLE.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near York, PA 17402
Sal R.
Job Details: 11/23/2022
"CX complaint was that the unit would not wash., i found thatbthe sump & motor failed. I was able to access and replace the sump & motor. I then tested the unti and unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB01
Near Maurertown, VA 22644
Ezra M.
Job Details: 11/23/2022
"no cool. replaced start run device and run capacitor. due to compressor not running.; ordrng 1 W10873801 (start-dev EM VS) and 1 WPW10350564 (capacitor EM VS), used 1 W10873801 (start device) from stock"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Saint Charles, MD 20603
Robert A.
Job Details: 11/23/2022
"Cx complaint that the unit is not filling fully with water and the cycles are not completing. I inspected the unit to confirm the complaint. I found error codes: f0e3 f7e4. Cx had a photo of f0e9 but it was not saved in the unit's memory. I ran a service cycle, all components passed with no issues. I calibrated the unit as well. At the moment the unit has no obvious issue with performance. The cx uses the 'extra power'.feature. I explained to the cx how a small amount of water is dispensed at the beginning of the cycle, the unit appears to start washing then later the remaining water is added. The cx now understands the functionality of the unit. The unit is working as designed. I collected the service call fee by CC. I quoted him for a control just in case he has more issues.; ordrng 1 W11419171 (control board 222.14)"
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LZ
Near Richmond, VA 23220
Joseph D.
Job Details: 11/23/2022
did not get to this store; saved tckt
We serviced a
WHIRLPOOL DRYER
Model LER6634DQ0
Near Dover, PA 17315
Sal R.
Job Details: 11/23/2022
CX complai t was that the unit was not opperaing. I found that the thermal fuse was OL. I replaced the fuse from van stock . Unit test good.; used 1 WP3392519 (thermal fuse) from stock
We serviced a
KITCHENAID ICE MAKER
Model KRFC704FPS04
Near Chevy Chase, MD 20815
Dustin F.
Job Details: 11/23/2022
"Inspected unit, removed IM fill tube. Went to install new one, and could NOT get the fill tube through. I tried taking the door off and trying to fish it through with a large zip tie. Door Seems to have Some sort of obstruction on the inside preventing me from replacing the fill tube. I believe unit needs an entire new door. Called office and got a refund for fill tube and Left quote for Parts (Door and UI assembly) CX wants to contact WP CS to check on any coverage before going on further.; ordrng 1 W11449015 (LH RC door Stainless) and 1 W11330486 (UI assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC3SHAXVY02
Near McLean, VA 22101
Lloyd B.
Job Details: 11/23/2022
Cx complained the unit makes a hammering noise. Spoke with tech support and they that changing the filter and housing at the same time needs to be done for the filter housing to last longer then it has been. Unit needs new filter and housing at the same time. Service declined. Job complete. SR7735115900
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Annapolis, MD 21403
Andrew H.
Job Details: 11/23/2022
"Cx complaint is the unit is not cooling. I found the unit unplugged. Removed all rc selfs and air tower. I found the tabs at the top of the Evap cover and rc evap housing were broken off. I removed Evap cover and found the Evap housing dowl that secures the Evap cover on to the housing is broken off from the oil that leaked from the Evap.. to replace the housing the Evap will have to b replaced again. I was able to replace the door closer and led light in the freezer. When I put the unit back together I noticed the freezer and pantry door switches not responding in test 18but after a couple of mins the door switches began to respond . Unit Will now need . Control, switches, compressor, Rc Evap, drain pan, Rc Evap housing, Rc Evap cover and all parts ordered last visit. 3 count job. Ordering parts; ordrng 1 W10842950 (Housing) and 1 W11188493 (Evap cover) and 1 W11492867 (Evaporator) and 2 W11396033 (Rc door switch)s and 1 WPW10675033 (Control board) and 3 W11384469 (FC door switch)s and 1 W11506635 (Coupler)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Chesapeake, VA 23322
Austin D.
Job Details: 11/23/2022
"came out to resovle the issue. found the unit running with the compressor pulling .6 amps. therfore, it has a restrciction or leak. found a restriction in the sealed system. cleared it and pumped with r134a. tested, unit is running as designed"
We serviced a
JENN-AIR RANGE
Model JDRP436HL01
Near Washington, DC 20002
Samuel R.
Job Details: 11/23/2022
cx coimplaint unit is not heating up temp.tested unit various times and unit would bever reach temp.unit will need a new temp sensor.aklso ordering control as it would flas lights on and off when unit is closwed.W11334164 1 tribles W10859573 16 tribles ; ordrng 1 W10859573 (temp sensor) and 1 W11334164 (control)