We serviced a
WHIRLPOOL DBL WALL OVEN
Model WGE745C0FS
Near Richmond, VA 23227
Joseph D.
Job Details:
02/07/2023
Replaced panel and realized the glass door was not in my truck. Reordering. ; ordrng 1 W10877566 (Glass lower)
We serviced a
WHIRLPOOL COOKTOP
Model WFG515S0JS1
Near Frederick, MD 21702
Ricardo S.
Job Details:
02/07/2023
"replaced parts, but the customer still complaining about an uneven flames on each burner, i explain to him that is a normal operation, that's the design, the client is no happy with the product and he will contact the manufacturer to see what they can do about that"
We serviced a
MAYTAG WASHER
Model MVWC465HW
Near Richmond, VA 23235
Joseph D.
Job Details:
02/07/2023
Noticed unit has cracked drain tube from being shut under lid. Must order drain hose ; ordrng 1 W11281268 (Drain hose)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near York, PA 17406
Fred G.
Job Details:
02/07/2023
cx complaint unit keeps dispensing water and does not stop. inspected unit and found it took 3 times to get into diag. the screen would just be blank. I was able to get in and foubnd f0e7. cleared code and ran auto test and found unit did finish with out issue. removed hoses from valve and found valve was clogged with settlement. i replace the dispenser assy. tested unit and found unit now checks good. cx was worried valve would keep dispensing once I left. its very possiable the settlement inside valve was not allowing valve to close. i replaced valve to stop any future concerns. unit checks good.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Waldorf, MD 20601
Shane B.
Job Details:
02/07/2023
"cx complaint is the unit displaying F2E2 and not completing cycles. when i arrived unit was unplugged. i restored power, drain pump ran and F2E2 error displayed. found no loose connections. unit will need a new UI. ordering part. schedule when available.; ordrng 1 W11478526 (user interface)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Dover, PA 17315
Fred G.
Job Details:
02/07/2023
i was able to access unit and replace the inlet valve as per previous tech. cx has hose screen gaskets to place on valve side. tested unit and found unit now checks good.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ08
Near New Oxford, PA 17350
Sal R.
Job Details:
02/07/2023
"CX complaint is that the unit is making a loud vibration noise during opperation as well as smokeing. I was bale to run the unit for several min and found no signs of smoke. I did find the unit to be making a vidration / grinding noiuse comming form the mag. I am ordering 1 ,mag (W11391712), 1 diode fuse (W11256462), 1 trans (W11256462), and 1 run cap (WPW10574736). Once the parts are avalible, please have somone form the office call to set a return date.; ordrng 1 W11391712 (mag) and 1 W11545871 (transformer) and 1 W11256462 (diode) and 1 WPW10574736 (run cap 2)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near McLean, VA 22102
Richard B.
Job Details:
02/07/2023
"CX complant. Dishwasher dosent work. Prior diagnosis found console delaminating. Installed new console and UI control , Ran a test cycle on unit and dishwasher working as designed. Job completed. . RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Waldorf, MD 20601
Shane B.
Job Details:
02/07/2023
"cx complaint is the unit not cooling properly. unit got up to 40 degrees a few times in the FC section. cx had another company come look at unit and found compressor extremely hot, they advised it needs to be replaced. wheni arrived unit was unplugged and empty. plugged unit in and let it run. compressor never came on. pulled unit out to inspect compressor and found preivous company cut off connector at the start device so compressor can no longer be plugged in. unit will need compressor and harness. SS parts and labor covered for 5 years. cx paid service call and for harness/shipping/tax. schedule return visit with SS tech when parts are available.; ordrng 1 WPW10507886 (compressor) and 1 W11625681 (unit harness)"
We serviced a
WHIRLPOOL DRYER
Model WED9400SW2
Near Marietta, PA 17547
Sal R.
Job Details:
02/07/2023
I was able to access and replace all parts. I then tested the unit on a timed dry cycle. I found the unit to be opperating as designed. UNit test good.
We serviced a
KITCHENAID RANGE
Model KFGC558JSS05
Near Smithfield, VA 23430
Zachery R.
Job Details:
02/07/2023
"cx complaint door needs adjustment and kickplate not staying seated. verified issues, come to find defective clips on kickplate, also right hinge is bent not allowing to to seat properly, ordering parts to complete repair.; ordrng 2 W11318207 (clip)s and 1 W11643898 (hinge) and 1 W11643630 (hinge left)"
We serviced a
WHIRLPOOL RANGE
Model WFG775H0HZ2
Near York, PA 17404
Sal R.
Job Details:
02/07/2023
"Per the previouse tech, i was able to access and replace both parts. I tehn tested the unti and unit test good."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Elkton, MD 21921
Taylor F.
Job Details:
02/07/2023
"Cx complaint is unit not draining. Tested inspecte and verifed complaint. Found lower hanress to be defective. Ordering hanress, cannot reschedule at this time.; ordrng 1 W11591637 (harness)"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near York, PA 17404
Sal R.
Job Details:
02/07/2023
CX complaint was that the PTS failed. I found that the switch had no play. I replaced the switch and unit test good.
We serviced a
WHIRLPOOL WASHER
Model Wtw4816fw3
Near Surry, VA 23883
Zachery R.
Job Details:
02/07/2023
"cx complaint unit not completing cycle, checked unit, no faults stored. ran auto test cycle, unit fills then turns off when going into spin. come to find defective cap, also motor reading out of range, ordering all parts needed to complete repair.; ordrng 1 w11603810 (control) and 1 W10890624 (motor-drve) and 1 W11428524 (cap) and 1 W10903238 (harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Sparks Glencoe, MD 21152
Bernard M.
Job Details:
02/07/2023
"Replaced door and ran test 44 and icemaker harvested, ran test 45 and it filled with water. Unit checks good"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Carlisle, PA 17015
Fred G.
Job Details:
02/07/2023
cx complaint unit leaks from front underneath intermittently. inspected unit and entered into diag and found f8e1. cleared code and ran auto test and found did finishe with out showing signs of a leak. i then lifed unit and did see evidence of a leak from anywhere. there was 2 old water stains on back panel. i then filled the tub the whole way up and then ran agitation and found no leaks from unit. drained tub and found no leaks from drain related parts. i also found suspension was weak. ordering inlet valve housing due to the f8e1 and find both are dispensing slowly and suspension. scheduled cx for 2/15/23.; ordrng 1 W11127357 (housing) and 1 W11130362 (suspension)
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near Potomac, MD 20854
Roberto I.
Job Details:
02/07/2023
"Replaced part, unit tested ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Middletown, VA 22645
Daniel J.
Job Details:
02/07/2023
found freezer module out ordering white module; ordrng 1 W11601310 (module)
We serviced a
JENNAIR RANGE
Model JGS9900CDF01
Near Washington, DC 20015
Brian F.
Job Details:
02/07/2023
"Cx states burners not lighting, smells gas when running a bake cycle. Tested burners, only FL dual burner won't light. Found FL burner had cracked ignitor, all the heads of the screws securing the burner head disintegrated, burner head no longer made, FL burner unrepairable. Ran bake cycle while inspecting burners, walked around kitchen and first floor, did not smell any gas, started 3 more bake cycles just to be sure."
We serviced a
WHIRLPOOL DRYER
Model WED8127LC0
Near East Berlin, PA 17316
Sal R.
Job Details:
02/07/2023
"CX complaint is that the unti gives a F2E2 and a F2E1 error code. I found that per Technical Service Pointer #: W11436350 , the unit needs 1 control panel (W11419059). No tech sheet for unit in SM as well as MN # not listed on service pointer . Once the contract is approved, please have somone form the office call to set a return date.; ordrng 1 W11419059 (console panel)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM504EPA2
Near McLean, VA 22101
Christian C.
Job Details:
02/07/2023
Installed sump. Tested unit no errors and no leaks. Unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Herndon, VA 20171
Richard B.
Job Details:
02/07/2023
CX complant. Dreyer makes noise when starting. Inspected unit and confermed issue. When dryer starts the ideler pully is stickey and sdosent immiedietly turn. Ordering ideler pulley. . Further work needed. RB; ordrng 1 WP691366 (ideler pulley)
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near McLean, VA 22102
Christian C.
Job Details:
02/07/2023
Installed actuator bracket. Tested unit in loads. No issues. Cx said vent was damaged. Unsure if during last visit or could be from management.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near South Riding, VA 20152
Demonte S.
Job Details:
02/07/2023
"Drier, Access Valve & Couplers ; ordrng 1 W11370574 (Whirlpool Refrigerator Compressor) and 1 W11504415 (Whirlpool Refrigerator Coupler ( compressor)) and 1 W11504431 (Whirlpool Refrigerator Coupler ( compressor)) and 1 W11506619 (Whirlpool Refrigerator Coupler ( compressor)) and 1 W11506635 (Whirlpool Refrigerator Access Valve Coupler) and 1 W11109499 (Whirlpool Refrigerator Drier Tube) and 1 W11504445 (Whirlpool Refrigerator Coupler ( Drier)) and 1 W11504449 (COUPLER ( Drier))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Ruther Glen, VA 22546
Thomas B.
Job Details:
02/07/2023
Removed and replaced the water valve assy heated and melted ice from the fill tube tested and inspected for proper use unit now functions Normally
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hagerstown, MD 21742
Andrew S.
Job Details:
02/07/2023
Cx complaint us that the unit is shaking the whole house when it is running and they have to unplug the unit after each cycle to get the door to open. Upon arrival I found that the door latch was stuck in the lock position with the door open. I attempted the uplug the unit and get the door latch to retract. I found that the door latch is not functioning. I was unable to test the unit. I am ordering the door latch and control. Please send the suspension back on returnwhen we are able to test the unit. Please contact cx when the parts are avialable to shecule the return visit.; ordrng 1 W11513246 (Control) and 1 W11513248 (Lid Lock)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Williamsburg, VA 23185
Lucas R.
Job Details:
02/07/2023
"replaced compressor precooler and drier, pressurized, vacuumed, nerrified low pressure at -3'hg, advised cx to monitor, unit working as designed."
We serviced a
KITCHENAID OVEN
Model KEBS207BSS01
Near Bowie, MD 20721
Shawn D.
Job Details:
02/07/2023
"cx complaint did self clean just moved into house didnt know was supposed to take out the racks but said upper oven went throuh good but when he did lower oven it was almost doine he said and next morning oven was not on anymore. inspected unit and confimred unit not turning on. checked power to unit and has good power, checked thermal fuse and is open. grabbed new fuse and installed it then tested and now oven turns on both section heatgood. collected payment unit is good; ordrng 1 WPW10545291 (fuse SD V/S 25.45), used 1 WPW10545291 (fuse SD V/S) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW0
Near Hampton, VA 23666
Lucas R.
Job Details:
02/07/2023
"cx complaint no operation, checked unit found f8e1 long fill, and f3e2 pressure faults, found valve harness and pressure hose unseated from control, reseated found no issues with pressure hose, advised cx to run clean cycle, did find small oil leak from gearcase. calibrated, ran normal cycle, unit filled properly."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Perry Hall, MD 21128
Neil H.
Job Details:
02/07/2023
CX COMPLAINT NO SOUND FROM CONSOLE WHEN ON BUTTON PRESSED OR WHEN DONE; ordrng 1 W11478526 (PANEL-UI)
We serviced a
WHIRLPOOL FREEZER
Model WRT138FZDW00
Near Hampton, VA 23663
Lucas R.
Job Details:
02/07/2023
"replaced compressor and drier, replaced evap pressurized, no visible leaks, vacuumed to -30'hg 20 min, charged, verrified low side at 0 psi, advised cx to monitor, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDW02
Near Wilmington, DE 19805
Frederick R.
Job Details:
02/07/2023
CX complaint is no cool. Inspected unit and found consenser line blown and UV all over. Ordering new condenser and returning with drier. This will be a 2 ct SS job. Cannot reschedule due to FBO part needed that will be shipped to CX; ordrng 1 W11577970 (condenser)
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Hampton, VA 23669
Carl A.
Job Details:
02/07/2023
replaced suspention rods tested unit works as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Brandywine, MD 20613
Shane B.
Job Details:
02/07/2023
"cx complaint is the unit being noisy when dispensing water or making ice, the shelves being damaged and unit being scratched. cx was told by installers or builder that unit was dropped when it was installed. he wants unit replaced. i found noise form dispensor is coming from top of the door. reseated connection but noise remains. noise is gone with that connection disconnected. right roller/foot is damaged as well. i found 1 shelf not mounted properly causing bins to look unlevel. remounted that shelf. bins are still very loose and hit each other when closed. ordering frame and center track. schedule when all parts are avaiable.; ordrng 1 W10394073 (tube-water) and 1 WPW10515762 (roller) and 1 W11133643 (frame) and 1 W10530307 (track)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Dundalk, MD 21222
Justin S.
Job Details:
02/07/2023
cx says the unit is not making ice. found test 56 shows e5. asked and cx says the power was never reset to the unit. reset power and ran test 57. the ice maker made a full revolution. ran test 45 and the ice maker filled and didnt have any ice in the tube. the unit is now good
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS0
Near ,
Zachery R.
Job Details:
02/07/2023
"cx complaint noisy operation. checked unit, no faults stored. ran auto test cycle, motor has unusual whinning sound. went to check motor and realized both shields are missing. advised cx i will do my best to have parts covered but we do not cover missing parts, and to contact builder for parts if we connot cover them. also advised cx to have drain routed along bottom of cabinet rather than along top. ordering parts to complete repair.; ordrng 1 W11573704 (shield) and 1 W11573700 (shield) and 1 W11416362 (motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Felton, DE 19943
Frederick R.
Job Details:
02/07/2023
installed both handles and bin per prior tech diagnosis. Unit is working as designed. Job is complete. Parts no showing up on ticket. Spoke to Ethan and he marked them as used
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Winchester, VA 22602
Daniel J.
Job Details:
02/07/2023
lint or debris on clothing after wash cycle and also tearing clothing towels shirts blankets removed wash palte and tub wiped down and removed any debris found rough spots on agitator clothing being torn with or without agitator turn during spin unit purchased a lil over a month ago customers not pleased by the performance of unit; ordrng 1 W11614636 (agitator) and 1 W11510461 (washplate) and 1 W11481722 (acutator) and 1 W10721967 (clutch kit)
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Lebanon, PA 17042
Justin L.
Job Details:
02/07/2023
Assisted CH to remove dryer and replace parts. Replaced and tested unit now checks good no further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Lincoln, DE 19960
Michael E.
Job Details:
02/07/2023
CX complaiont: door latch not holding door closed and unit not starting. Tested and verified complaint. Lid latch is defective and does not lock lid. F9E1 error code. Inspected under unit and found the drain pump coming apart and wire from drain pump plug not in plug. Replaced lid latch. Ordering lower harness and drain pump. Cannot reschedule due to SO part; ordrng 1 W11643701 (lower harness) and 1 W11399437 (drain pump)
We serviced a
WHIRLPOOL WASHER
Model WTW500CMW
Near Luray, VA 22835
Danny R.
Job Details:
02/07/2023
cx complate is that the unit wont run or fill with wter . i found unit to not fill or start . found white wire at water harness not conectected and touch side of unit adjusted harness and put back into place not startes and fills fine checksok
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Berryville, VA 22611
Daniel J.
Job Details:
02/07/2023
dishwasher stopped cleaning dishes also was leaking from bottom coming out near door opened cabinet and found metal that covers gruments missing on heater water leaked onto motor no response from console called tech lione sr7735676955 sent pics rep up loaded to ticket sugguest wire harness heater control sump beleives the leak from heater shorted out motor and than shorted control than transfered me to safety sp W11540964 12 120 collected for sc by cc; ordrng 1 W11568793 (wire harness) and 1 W11537778 (heater)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near ,
Justin W.
Job Details:
02/07/2023
"cx complaint unit not completing cycle. checked unit to find belt came off due to cam nut not having loctite on it. replaced cam from v/s. calibrated and tested unit working as designed; ordrng 1 w10721967 (cam jw vs), used 1 w10721967 (cam jw vs) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG505MOBS3
Near Berryville, VA 22611
Daniel J.
Job Details:
02/07/2023
flames blue and orange on burners when adjusted to low blue flames even with burner caps sugguesting regulator and burner heads spoke with customer on natural gas dry area and wasnt always orange wicks present; ordrng 1 W11346659 (regulator) and 2 WPW10515455 (BURNER HEAD)s and 2 WPW10515454 (BURNER HEAD)s and 1 WPW10515453 (BURNER HEAD)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Chambersburg, PA 17202
Drew B.
Job Details:
02/07/2023
cx complaint that unit is not making ice i tested icemaker and found e5 and also foudn good temps and bucket sensor is functional and test 36 ice box fan is operation will foudn in test 45 the fill tube heater had failed ordering the parts and call to reschd; ordrng 1 W11087201 (fill tube heater) and 1 W11579560 (icemaker) and 1 W11579561 (vlave)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Chambersburg, PA 17202
Drew B.
Job Details:
02/07/2023
cx complaint that unit is not cooling at all foudn no soigns of visible leaks but the unit isnt coolign ast all and when checked psi the unit was in a 25 in vac and 50 on high will re roder ss repair along with the suction line to the compressor since mulitple cuts have been made.; ordrng 1 W11578047 (suctionline tube) and 1 W11109499 (filter) and 1 W11574734 (compressor) and 1 3count (3 count) and 1 sstech (ss tech) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near Yorktown, VA 23693
Lucas R.
Job Details:
02/07/2023
"replaced control, unit would calibrate or start cycle, found open latch solenoid, replaced latch, calibrated, tested, unit working as designed.; ordrng 1 W11394572 (latch lr/vs), used 1 W11394572 (latch lr/vs) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Haymarket, VA 20169
Ezra M.
Job Details:
02/07/2023
compressor received defective. reordering.; ordrng 1 W10309988 (compressor (reorder))
We serviced a
WHIRLPOOL DISHWASHER
Model WDP730HAMZ0
Near Lewes, DE 19958
Michael E.
Job Details:
02/07/2023
"CX complaint: unit leaking. Tested and verified complaint. Also unit not draining. Drain hose is not kinked, pump running but not pushing water. I replaced drian pump and found still not pushing water. I disconnected the drain hose from drian hose extension and had great drain flow. I advised CX to replace the extension before using unit. Door gasket was tilted inward at top left corner. I replaced drain pump from Van Stock. I replaced door gasket, tested unit and it is now working properly. Job is complete; ordrng 1 W10876537 (drain pump), used 1 W10876537 (drain pump) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Camp Hill, PA 17011
Fred G.
Job Details:
02/07/2023
"cx complaint unit is not completing cycles and sometime unit locks cx out and doesnt let him cancel cycle with out unplugging unit and resetting it. inspected unit and entered diag and found f5e2. cleared code and ran test 12 and unit finished with out issue. ran a quick wash while waiting on TL and found unit finished that without issue. called TL (SR7735675861) TL said to replace the latch assy. i also am going to replace the console due to the key emblem on screen. ordering latch, once part is approved please reach out to cx and set up a return visit.; ordrng 1 W11316250 (latch)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Gloucester, VA 23061
Justin W.
Job Details:
02/07/2023
"cx complaint unit not agitating properly. checked unit to find error codes f7e5.removed actuator to find arm moving freely. replaced from v/s. calibrated and tested unit working as designed cx PIF.; ordrng 1 W10913953 (actuator jw vs) and 1 look (look), used 1 W10913953 (actuator jw vs) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Clinton, MD 20735
Shane B.
Job Details:
02/07/2023
"cx complaint is the pantry UI not working. pantry UI was unplugged when i arrived. cx did that himself so other functions would work. i found water under the pantry UI in the door. unit will need pantry UI, hanress and door to resolve issue. quoted cx for repair. cx paid service call and is going to try to get auth# for cover repair.; ordrng 1 W10815669 (dor-fip ss) and 1 W11170612 (harns-wire)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Burke, VA 22015
Tanner B.
Job Details:
02/07/2023
"cx concern the units door opening fast and bouncing.. found friction sleeves failed and the lower panel loose, binding on door .. screw threads stripped and causing panel to come loose. needs screw and sleeves; ordrng 2 WP8268961 (friction sleeve)s and 1 WP302868 (screw)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Millsboro, DE 19966
Michael E.
Job Details:
02/07/2023
CX complaint: no ice. Tested and verified complaint. I found the IM inlet tube is frozen up. I defrosted the IM inlet tube. Ordering dual valve. Cannot reschedule due to AIG; ordrng 1 WPW10179146 (valve-inlt)
We serviced a
MAYTAG REFRIGERATOR
Model MFT2772HEZ00
Near Hummelstown, PA 17036
Justin L.
Job Details:
02/07/2023
"Cx complaint leds out in unit. Found in accordance with Technical Service Pointer #: W11460554 Rev I Special project #: S191AQ found freezer led failed. Replaced and tested now checks good no further work needed; ordrng 1 W11601310 (led (JL VS)), used 1 W11601310 (led (JL VS)) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Harrisburg, PA 17112
Justin L.
Job Details:
02/07/2023
Arrived to find unit unplugged for several days. Cx plugged unit back in and rescheduling for Fri 2/10/23 when unit has been plugged in for a minimum of 48 hrs to properly diagnose and will collect on return; schdld next appmnt for 2/10 FRI !
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near ,
Justin W.
Job Details:
02/07/2023
cx complaint back right burner turned on by itself. unable to replicate when cx turned power back on to unit. ordering rear right burner and switch for repair.; ordrng 1 W11171119 (element rear right) and 1 W10911303 (right rear switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Haymarket, VA 20169
Ezra M.
Job Details:
02/07/2023
"food freezing in rc. found damper sticking and not moving properly. replaced damper control assy. also discussed air flow and unit operation with customer; ordrng 1 WPW10196393 (damper control assy EM VS), used 1 WPW10196393 (damper control assy) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Clinton, MD 20735
Shane B.
Job Details:
02/07/2023
"cx complaint is the unit not cooling at all. confirmed complaint. unit is warm inside both sections. compressor cycles on, makes a loud buzzing noise then shuts off after a couple seconds. when compressor cycles on amp draw goes up to 12amps then runs for a few seconds at 8.5amps before shutting off. compressor is locked up. ordering compressor and couplers. scheduled return visit with office for 2/14.; ordrng 1 W11574734 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (charging tube) and 1 W11506635 (valve coupler)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fort Washington, MD 20744
Shane B.
Job Details:
02/07/2023
"cx complaint is the ice maker not working. confirmed complaint, bin is empty. unit is set to recomended temp. prob shows 33/-5. checked for IM error codes and found E5 timed ice making. ran harvest cycle, IM completed cycle. ice box fan is running. ran fill test but got no water. ran fill tube heater test and then filled again. still no flow. dispensor has good flow. unit will need ice maker and fill tube heater. ordering parts. schedule when approved and when parts are avaialble.; ordrng 1 W11579560 (ice maker) and 1 W11226501 (heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Prince Frederick, MD 20678
Robert A.
Job Details:
02/07/2023
Cx complaint that the unit is not cooling. I inspected the unit to confirm the complaint. The evap fan is working and it's not cover in heavy ice. I found the evap is not developing a full frost pattern. There is either a block or leak in the SS. I consulted with SD. I'm ordering a new evap and compressor for the return visit.; ordrng 1 W11546605 (evap) and 1 W11504449 (coupler) and 1 W11506619 (coupler) and 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Enola, PA 17025
Fred G.
Job Details:
02/07/2023
cx complaint unit is leaking. inspected unit and found pump to sump gasket failed allowing water to leak all over floor. unit needs pump to correct issue. called TC (SR7735673224) due to part showing not available. TC did not know anything so they sent the info to engineering and will call me with a update. ill call cx once that happens; ordrng 1 W11164469 (sump & pump)
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Fairfax, VA 22030
Richard B.
Job Details:
02/07/2023
"CX complant. Door scratched. Prior diag found dryer door is damaged. Installed new outer door . Top is also damaged, ordering top , CX has not taken possesion of unit yet New build, RB; ordrng 1 WPW10208383 (top)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model AMV2307PFS07
Near Linden, VA 22642
Daniel J.
Job Details:
02/07/2023
microwave under cabinet light staying on display changes and beeps when pressed no change at light ordering control and also lamp holder; ordrng 1 W11544456 (acu) and 1 W10210871 (lamp holder)
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS20
Near Waynesboro, PA 17268
Drew B.
Job Details:
02/07/2023
cx complaint that unit is not cycling the power off at the control when they tried to turn off and when arrived i was able to power the broil up to 550 and waited 10-15 mins to verify operation and heat then hit the power off and made sure the relay would not be getting stuck keeping unit running and heating etc... ordering board for per caution bases off cx diag of what they did and swear to to be safe will order board. call to reschd.; ordrng 1 W11261165 (board) and 1 W11261164 (control without power supply)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near Littlestown, PA 17340
Drew B.
Job Details:
02/07/2023
cx complaint that unit is not cooling found no frost on evap and has no cooling either section and no issues with the fan operations etc. and would need the sealed system again and qouted cx beingoutside 5yr labor and cx paid service and not doinfg repair...; ordrng 1 WPW10143759 (drier) and 1 W10779331 (compressor) and 1 WP2188822 (evap)
We serviced a
N/A N/A
Model MVWX655DW1
Near York, PA 17406
Sal R.
Job Details:
02/07/2023
CX complaint is that unit woukld not start a wash cycle. I found that the water valve connection on the valve was loose not allowing water to enter the unit. I was abke to secure the harness to the connection and unit test good.
We serviced a
MAYTAG WASHER
Model MVW6230RHW1
Near Harrisburg, PA 17112
Justin L.
Job Details:
02/07/2023
"Cx complaint after 3 washes unit started grinding again. Found that the new sputch was chewed up as well. Contacted techline. Ohmed out capacitor and found OL. Techline said to replace actuator, splutch and capacitor at the same time to correct the issue. Replaced parts with van stock, calibrated and tested. Refered cx to maytag customer service. No further work needed; ordrng 1 W11481722 (actuator (JL VS)) and 1 W10721967 (splutch (JL VS)) and 1 W11395618 (capacitor (JL VS)), used 1 W11481722 (actuator (JL VS)), 1 W10721967 (splutch (JL VS)), and 1 W11395618 (capacitor (JL VS)) from stock"
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near McLean, VA 22102
Christian C.
Job Details:
02/07/2023
Installed actuator bracket. Tested unit in loads. No issues. Cx said vent was damaged. Unsure if during last visit or could be from management.
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Sykesville, MD 21784
Brian R.
Job Details:
02/07/2023
cx complaint is unit not locking lid it seems or run like it should and flashes thing. found codes F3E2 Inlet water temp fault F0E4 spin limit by water temp F5E1 lid switch fault lid open F2E1ui stuck button.ran unit through tests and able to lock lid and run unit. ran rapid wash to check unit. unit will need parts. units also covered for 5 years as well. as soon as parts are in office will schedule. ; ordrng 1 W11611438 (Control) and 1 W11135391 (Console) and 1 W11165546 (Valve) and 1 W10734521 (Slidder)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Gordonsville, VA 22942
Kyle A.
Job Details:
02/07/2023
Cx complaint of unit leaking. Did confirm and found a loose drain hose. Reseated hose and unit is now as designed.
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EFS00
Near Alexandria, VA 22308
Lloyd B.
Job Details:
02/07/2023
"Cx complained the unit did not cool and of broken parts. Installed new control and evap cover, shelf and gasket and the unit will operate as designed. The cx complains of water dispenser issues. Per the pointer, unit needs new pressure regulator; ordrng 1 W10786952 (pressure regualtor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near La Plata, MD 20646
Robert A.
Job Details:
02/07/2023
Cx complaint that the unit is not making ice. I inspected the unit and confirmed the complaint. I found the IM harness was not connected. I connected the harness and ran a service cycle. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW1
Near Alexandria, VA 22311
Eric W.
Job Details:
02/07/2023
"lights flick on display, door is not unlocking needs both controls and pressure switch; ordrng 1 W11371721 (control) and 1 W11367297 (control) and 1 W11044866 (pressure switch)"
We serviced a
KITCHENAID RANGE
Model KERS505XSS03
Near Upper Marlboro, MD 20774
Shawn D.
Job Details:
02/07/2023
"cx said light inside has been working fine she said her husband tughten the glass cap and has worked ever since no need to change it she said. replaced te RR swithc, indicator light and element then tested and indicator light is still not working, i found wire pinched also fixed that and now light is working. unit is good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Severn, MD 21144
Robert L.
Job Details:
02/07/2023
"cx complaint not making ice, found temps 44 RC, 10 FC sligth ice on back wall of Fc, cx defrosted recently out side of cover, T56 E5 ,T57 passed 01, T58 thermistor 01 cold enough, T15 bin switch passed, T45 valve filled properly, T36 fan very weak and T3 FC fan weak, temp issue into ice chamber ordering control, ice box fan, FC fan w/harness, and icemaker; ordrng 1 W11249952 (motor-evap FC) and 1 WPW10675033 (cntrl-elec) and 1 W11579560 (icemaker) and 1 W10846539 (evaporator fan blade)"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Dover, DE 19901
Taylor F.
Job Details:
02/07/2023
Cx complaint is light staying on in the oven. Tested inspected and verifed complaint. Replaced latch from previous diagnosis and unit is now working as designed. job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Springfield, VA 22150
Lloyd B.
Job Details:
02/07/2023
"Cx complained the unit did not cool. Inspected the unit and found that on the coldest setting, the temp in the freezer is 1 degree and 37 in the rc. Spoke with whirlpool and they say to check the thermistors at the control and to use dataloggers. At the p5, connection, the readings for the fc and fc are within spec. Unit needs new control and 2 dataloggers; ordrng 2 dataloggers (dataloggers)s and 1 W11035836 (control)"
We serviced a
WHIRLPOOL COOKTOP
Model WFE535S0LZ2
Near Odenton, MD 21113
Emmanuel R.
Job Details:
02/07/2023
"Cs oven is not heating and the light wont turn off, confirmed complaint. I found the L2 on the power cord was not secured and it started burning. I was able to repair power cord, tested unit, Unit now heats and lights turn off, preheated to 350 and 400. Unit is now working as deisgned.; (created new UIS, deleted prior attachment to UisID 455503)"
We serviced a
WHIRLPOOL COOKTOP
Model KCGS556ESS02
Near Fairfax, VA 22030
Richard B.
Job Details:
02/07/2023
"CX complant, LF burner is low and center burner dosent light good. Inspected unit and found center burner base is loose and not attached, Found after tightning , the center burner is now working correctly. Found when on high the RF and LF burners are now equal, Same BTU output. LF burner is way too low on high. Ordering propane conversion kit , orriface holder and LF valve. Further work needed. RB; ordrng 1 W10674920 (orriface holder) and 1 W11209791 (valve Left front) and 1 W10853432 (conversion kit.)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Norfolk, VA 23508
Carl A.
Job Details:
02/07/2023
replaced parts tested and calibrated unit works as designed
We serviced a
JENNAIR DBL WALL OVEN
Model JMW2427IL03
Near Alexandria, VA 22305
Lloyd B.
Job Details:
02/07/2023
"Cx complained the unit did not heat. Inspected the unit and found with a thermocouple meter, the unit reached the desired temp. Cx says that 2 days prior, it was cool to the touch inside. Previously, I noticed damage to the power incoming cord and it may be losing voltage at time but currently is not. Unit needs new main harness; ordrng 1 W11216677 (harness)"
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Chesapeake, VA 23322
Austin D.
Job Details:
02/07/2023
came out to resovle the issue. disassembled the unit and replaced all parts. put the unit back together. tested operation. unit is running as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS20
Near McLean, VA 22101
Christian C.
Job Details:
02/07/2023
"Installed interlock harness, light transformer, and MW light. Tested MW and it still intermittently does not work. Pressing in on the left side of the door makes it work. Ordering door assembly, hinges, and arm.; ordrng 1 W11600214 (inner door) and 1 W10359769 (foam) and 1 W11600216 (outer panel) and 1 WPW10128850 (arm) and 2 W11598178 (hinge)s"
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Virginia Beach, VA 23452
Carl A.
Job Details:
02/07/2023
"cx complaint of unit making noise,found unit to have front bearing to come out of the slots and screwws lose on tub,tighten screws down on tub and cabinet and also reseated front tub bearing tested unit works as designed"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Jarrettsville, MD 21084
Neil H.
Job Details:
02/07/2023
CX COMPLAINT YELLOW LIQUID IN THE PAN IT'S TRANSMISSION FLUID 2 COUNT GEARCASE JOB ON RETURN; ordrng 1 W11449840 (Whirlpool Washer Transmission Gearcase) and 1 W10721967 (Whirlpool Washer Drive Clutch Kit) and 1 W11283592 (motor-drve) and 1 W11239857 (Whirlpool Washer Drive Belt) and 1 W11395618 (Whirlpool Washer Capacitor) and 1 W11481722 (Whirlpool Washer Shift Actuator) and 1 W11409708 (Whirlpool Washer Shield Cover)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Chesapeake, VA 23322
Austin D.
Job Details:
02/07/2023
came out to resolve the issue. checked the unit and found that the unit needed ss repair. replaced all parts and put the unit back together. tested operation. unit is running as designed.
We serviced a
KITCHENAID OVEN
Model KODE500ESS02
Near Germantown, MD 20876
Leon
Job Details:
02/07/2023
"cx complaint was when turned the unit on 400 D and up the unit would give a error code f10e0 f2e1confirmed complaint went to diag mode seen both error code also seen the ms sticker was black and the gasket was very hard ordering control, ui and gasket; ordrng 1 W11086141 (ui) and 1 WPW10282960 (gasket)"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near South Mills, NC 27976
Branden R.
Job Details:
02/07/2023
"came out to replace parts on unit , disasembled and replace all parts needed for proper repair to be done , tested unit and everything on unit tested good unit is running as designed ."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Lorton, VA 22079
Tanner B.
Job Details:
02/07/2023
CX Concern the unit not dispensing fabric softner / detergeant from top dispenser and tear in bellow .. found two holes in door seal and the cold valve operating very loudwhen filling.. unit needs new valve and door seal .. cx owes 110 on return; ordrng 1 W11314648 (bellow) and 1 look (look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Hertford, NC 27944
Branden R.
Job Details:
02/07/2023
"came out to replace parts on unit , replace ice maker and tested unit is running as designed , uninstalled and unplugged unit and let unit reset and plugged back in . unit is running as designed now"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Rockville, MD 20850
Andrew H.
Job Details:
02/07/2023
Customer complaint is a unit's not cooling and unit has rust on right door. Inspected unit found compressor locked up. I replace the compressor dryer and couplers. I pulled unit to a 30-in vacuum and filled the 58 g of r600. Unit still needs right door and name badge ordering door and name badge.; ordrng 1 W11436604 (Rt door SS) and 1 W11223753 (Nameplate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Takoma Park, MD 20912
Samuel R.
Job Details:
02/07/2023
cx complint unit is not cooling properly.inspected unit and could confirm.found evap fan to be bad.fan is getting 120v but not spinning.gave cx the qoute and cx refused to pay.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Rockville, MD 20850
Roberto I.
Job Details:
02/07/2023
"CX complaint water overflowed and come out the door. Cx had a video.Ran diag, found F2E1 error, but all the keys responded ok. Ran a test cycle,he unit filled, washed and drained ok. drain loop ok. Possible issue with inlet valve or control board relay. also found a crack on the lower spray arm. Ordering inlet valve WPW10327249, control board W11305297 and lower spray arm W10837249. Return on 2/16/23; ordrng 1 WPW10327249 (inlet valve) and 1 W11305297 (control board) and 1 W10837249 (lower spray arm)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hertford, NC 27944
Branden R.
Job Details:
02/07/2023
came out to replace parts on unit disasembled and replace pump tested and unit is running as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS07
Near Arlington, VA 22207
Jason A.
Job Details:
02/07/2023
CX complaint MW+0 F1 E5 error code. Verified error & test door switches & in diagnostics COOK POWER MW doesnt heat. Oven still works. CX paid in full. Magnetron covered for 60months > JJ; ordrng 1 W10217711 (inverter 247.17)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Williamsburg, VA 23188
Orbie
Job Details:
02/07/2023
replaced control board. tested unit. called techline spoke with Ed to assist with factory calibration since it wasn't in service matters.
We serviced a
WHIRLPOOL WASHER
Model WFW87HEDW1
Near Bethesda, MD 20817
Andrew H.
Job Details:
02/07/2023
Customers complaint is the units making a sound. Customer showed me a video of the sound and it was very loud coming from rear of the unit. I started unit could hear sound coming from unit. I remove back panel and found the motor bolt had snapped off from the tub assembly shaft replacing tub assembly. Customer did not want to repair unit at this time and paid for service call.; ordrng 1 W10901030 (Tub assembly)
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Charles City, VA 23030
Orbie
Job Details:
02/07/2023
replaced igniter. tested unit. working as designed.