Service History 722 - VIA Appliance

We serviced a

IKEA DISHWASHER

Model IUD8555DX4

Near Alexandria, Virginia 22304

Lloyd B.

Job Details: 02/08/2023

"Cx complained the unit did not operate. Installed new control and tested and it now fills, washes and drains. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS04

Near Bowie, Maryland 20721

Shane B.

Job Details: 02/08/2023

"arrived to install ordered parts. cx said unit has been freezing food in the pantry drawer. unit is set to recomended temps. prob shows 28 in the pantry drawer. RC top shelf shows 38, FC temp is -1. i installed the ordered parts. found the air tower doesnt sit tightly against the foam insulation. may be letting cold air onto the back of the pantry drawer. i added some insulation for a tigher fit. adjusted feet so drawers no longer slide open on there own. unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV06

Near Fredericksburg, Virginia 22405

Tanner B.

Job Details: 02/08/2023

installed new door

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS00

Near Falling Waters, West Virginia 25419

Ken M.

Job Details: 02/08/2023

"Customer had the unit unplugged on arrival, stated that the unit failed to run after the last visit. Pantry harness replaced and power restored. Pantry UI is now working properly. Fan s and lights are working properly. Customer to monitor unit for any further issues."

We serviced a

KITCHENAID MICROWAVE

Model KHMS2056SSS2

Near Stafford, Virginia 22556

Robert W.

Job Details: 02/08/2023

"CX Complaint is the unit is making a sparking in the MW inspected unit and found the wave guide cover has burn marks on it pulled cover and found the cover has oil on it which is causing the unit is ark, Whipped grease off cover and tested and the sparking stopped and unit is heating. CX has declined service to replace cover"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Accokeek, Maryland 20607

Robert A.

Job Details: 02/08/2023

"Cx complaint that he unit is intermittently draining. I inspected the unit to confirm the complaint. The cx says sometimes the water sits in the bottom of the unit. I found an error code: f9e1, I cleared the code and ran a service cycle. All components passed with no issues. I explained how debris gets caught in the drain pump and it can flush itself out. The unit is working as designed. I collected the service call fee by check."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Alexandria, Virginia 22301

David J.

Job Details: 02/08/2023

CX complaint icemaker is working sporadically. Inspected unit and found harness was split at bottom of door. Explain to customer to properly fix this unit. We would have to replace the harness thats inside the door and the only way to do that is to replace the whole door was able to connect broken red wire with pot connector tested icemaker icemaker did not harvest. Installed new icemaker and unit started to do a full harvest. Explain to customer to give unit 24 hours before checking for ice and to give us a call back if it does not produce ice.

We serviced a

KITCHENAID COOKTOP

Model KCED606GBL01

Near Bowie, Maryland 20721

Shane B.

Job Details: 02/08/2023

nstalled orderd part. all burners now working. unitis working as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW3

Near Washington, District of Columbia 20003

Samuel R.

Job Details: 02/08/2023

reppaced ui board and tested unit.unit is now working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Sterling, Virginia 20165

Demonte S.

Job Details: 02/08/2023

"Installed the Compressor, Coupler & Drier. Pulled Vacuum on the unit. Unit is holding a Vacuum. Filled the unit. Unit is starting to Cool. Pressure's are 125 Psi on the High side and 1 Bar on the low side. Unit is working as Designed."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC7HS02

Near Herndon, Virginia 20171

Demonte S.

Job Details: 02/08/2023

Inspected the unit. Found that the cx is saying that the Oven has no power. Installed new Console just in case it's a bad console. Tried to power unit on. Unit has no power. Called Whirlpool Techline Ref. Checked power at the junction box. L1 to Junction box ground = 0.48 Volts. I then checked the L2 to junction box ground = 247.7 Volts. L1 to L2 = 248.3 Volts. When you have the units ground hit the junction box the unit will then power on. Cx called an electrician they said this is correct. Cx has a house power issue. Even whirlpool is saying its a house power issue. It's not the Oven. ( Please see Sd Pictures.)

We serviced a

WHIRLPOOL DBL WALL OVEN

Model WOD51EC0AS05

Near Westminster, Maryland 21157

Ricardo S.

Job Details: 02/08/2023

replaced control panel.. unit tested and works fine

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Myrtle Beach, South Carolina 29577

Paul F.

Job Details: 02/08/2023

Installed new parts. All check ok.

We serviced a

KITCHENAID DISHWASHER

Model KUDP01FLSS2

Near Virginia Beach, Virginia 23451

Orbie

Job Details: 02/08/2023

replaced pulleys on door. tested unit working as designed

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW07

Near York, Pennsylvania 17402

Fred G.

Job Details: 02/08/2023

arrived at cx house and found cx thought unit still had coverage. entitlements shows 12 months only. unit is out of coverage. someone at whirlpool told cx they had a limited warrenty left. I called TC was informed unit warrenty is expired and their is no coverage left. cx did not want to pay the service call fee. I left and moved on.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Mount Wolf, Pennsylvania 17347

Justin L.

Job Details: 02/08/2023

As per rpevious tech was able to access unit and replace part. Calibrated and tested unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Catlett, Virginia 20119

Daniel J.

Job Details: 02/08/2023

fridge light switch failed replaced now lights working

We serviced a

WHIRLPOOL FREEZER

Model WRT511SZDW02

Near Hampden Township, Pennsylvania 17050

Andrew S.

Job Details: 02/08/2023

Cx complaint is that the housing tabs have failed and the light is hanging down in the FC. Upon arrival I found that the front tabs have failed. i was able to replace the housing. Unit is now functioning as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS04

Near Cherry Run, West Virginia 25427

Ken M.

Job Details: 02/08/2023

Heater replaced and ice maker tested. Unit is working properly. Old part left with customer.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MRT311FFFH00

Near Elizabethtown, Pennsylvania 17022

Justin L.

Job Details: 02/08/2023

Was able to access unit and replace parts. Unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Parkville, Maryland 21234

Neil H.

Job Details: 02/08/2023

complaint leaking in the rc found the fc pan/drain frozen and foam on top cleared all the foam steammed the line water went down explained to if in 3 days they notice this again the drain is restricted and non repairable ran linked zipties though to clear drain more unit checked good.

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Parkville, Maryland 21234

Neil H.

Job Details: 02/08/2023

home depot is replacing the unit per cx

We serviced a

WHIRLPOOL DRYER

Model WET4027HW1

Near Washington, District of Columbia 20008

Leon

Job Details: 02/08/2023

cx complaint was unit wasnt heating all the clothes only thin items seen the cx vent runing outsaid had lint hanging out of it and also vent line coming from the unit to the wall wasnt connected when i pulled the unit out slightly the vent holes fell out reconnected the holes and thightly sercured the holes so it would vent better nnoticed when putting the unit down the vent was being crashed by the unit i was unable to pull unit out any farer because cx glued the leak pan to the ground cx said he would try to rise the unit then get someone to clean the vents out

We serviced a

MAYTAG WASHER

Model MVWB765FC1

Near Wilmington, Delaware 19803

Taylor F.

Job Details: 02/08/2023

Cx complaint is washer not spinning. Tested inspected and verifed complaint. Found the gearcase leaking oil all over the motor and slider. Also found the inlet valve full of sediment which caused a long fill. Also found the control not reading the weight of the basket properly. Quoted cx for repair which they declined. Cx paid 120.00 service call by CC. Job is complete.

We serviced a

JENNAIR COFFEE-MAKER

Model JBC7624BS00

Near Hagerstown, Maryland 21742

Ken M.

Job Details: 02/08/2023

"Flow meter, filter, diverter, and infusion assembly replaced and tested. Unit is working properly. Old parts left with customer."

We serviced a

WHIRLPOOL RANGE

Model WEG730H0DS0

Near Washington, District of Columbia 20011

Leon

Job Details: 02/08/2023

cx complaint was ui stopped working confirmed complaint pulled unit apart seen the control where the ui gets power was burned out then 2 gas valves was stuck closed cx need new manifold called home owner cx said they would buy a new one

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Mechanicsburg, Pennsylvania 17050

Andrew S.

Job Details: 02/08/2023

Per previous diag I was able to access and replace the ordered parts. I then ran the diag test and found that the unit is now functioning as intended. Job complete

We serviced a

WHIRLPOOL DRYER

Model CSP2970HQ0

Near Washington, District of Columbia 20009

Leon

Job Details: 02/08/2023

R#58328AIDAN cx complaint was top unit didnt work on stacked driers confirmed complaint when i installed new control we didnt have the key to proply program the control called tech line and they had me call commercial tech line they showed me how to do it with out they key once it was program the top dryer still didnt work tested the door switched everything seemeed to be working great but the dry still showed the top door was open called MR tried calling C TECH again but they was closed cx said he would just buy a new unit and he wanted a refund for the parts

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Hagerstown, Maryland 21742

Ken M.

Job Details: 02/08/2023

"Customer complaint is that the unit cycles constantly, smells gas. Unit tested and is working properly. Contacted safety with findings."

We serviced a

WHIRLPOOL OVEN

Model WFE505W0JS3

Near Wilmington, Delaware 19810

Taylor F.

Job Details: 02/08/2023

Cx complaint is unit not heating back right burner or bake. Tested inspected and verifed complaint. Replaced switch and control from previous diagnosis and unit is now working as designed. job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Harrisburg, Pennsylvania 17104

Cody H.

Job Details: 02/08/2023

"CX complains unit is melting ice into a big block. Verified complaint cx's ice bucket has ice cubes but also 1' of soild ice on bottom of bucket. FC temp reads 17.5*F RC temp reads 39.2*F. When inspecting unit it was found that the icemaker was installed incorrectly and all screws stripped out the liner causing the icemaker to lean and spill water in the FC.Evap frost patterned looked good and unit defrosted with no issues, Called techline after attempt to repair screw holes failed. Spoke to Bruce . Unit is being looked into as unrepairable due to lowes installation of icemaker. Whirlpool to reach out to CX or office with next steps. No further work needed at this time."

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Timonium, Maryland 21093

Bernard M.

Job Details: 02/08/2023

"Replaced all parts and used clutch (W10734521) from vanstock due to it being saturated in oil,recalibrated and ran auto test. Unit completed test without issues. Unit checks good; used 1 W10734521 (clutch-BM-VS) from stock"

We serviced a

MAYTAG DRYER

Model MEDX655DW0

Near Bridgeville, Delaware 19933

Michael E.

Job Details: 02/08/2023

CX complaint: unit not running. Tested and verified complaint. I found that i was getting 245 vac between 1 leg and the common. Other leg no voltage. Testing common to ground showing 120 vac. ! leg and common are acting as the two legs and the 2nd leg is acting as a gound. Test results were the same at terminal block and at receptacle. I advised CX to have a licensed electrician take a look at this. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Norfolk, Virginia 23518

Orbie

Job Details: 02/08/2023

"cx complaint icemaker not working. checked temps. FC temp -4.6*F, RC temp 35.5*F. tested icemaker harvest. working in test mode. leveled unit and advised cx to call back if ice production doesn't increase. if cx calls back unit will need new icemaker (WPW10300024). completing job until cx calls back - cx paid $120 diag."

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXL2

Near Pawleys Island, South Carolina 29585

Jason T.

Job Details: 02/08/2023

"Arrived on-site, cx request to cancel the service call."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE104ESS2

Near Hampstead, Maryland 21074

Bernard M.

Job Details: 02/08/2023

Cx complaint the upper rack falls. Inspected and found the front clip on adjuster had fragmented causing the rack to drop. Replaced adjuster now the rack stays level and moves back and fourth. Cx paid $286.30 for full repair. Unit checks good

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Wilmington, Delaware 19808

Frederick R.

Job Details: 02/08/2023

"CX complaint no operation. Tested/inspected unit and found pantry drawer had been knocked off at some point and pulled the Pantry harness loose. Reconnected harness and reset power and unit came on and is completely operationial. Collected $120 SC by CC, Job is complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Monrovia, Maryland 21770

Ricardo S.

Job Details: 02/08/2023

"Replaced ui housing, unit tested and dw works fine"

We serviced a

WHIRLPOOL DRYER

Model WTW5105HW2

Near Glen Rock, Pennsylvania 17327

Sal R.

Job Details: 02/08/2023

CX complaint is that the unti will not opperate. I found that the unti is marked as FIELD SCRAP. I have informed CX to contact WP CX care. Unit does need 1 run cap and motor

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Washington, District of Columbia 20001

Leon

Job Details: 02/08/2023

cx complaint was unit was making wired nosies confirmed complaint put unit in diag mode what the cx was hearing was the compressor educated cx on the diff sounds they would hear fron the RC and FC told them the sounds was nomal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Franklin, Virginia 23851

Zachery R.

Job Details: 02/08/2023

"replaced dual valve, tested, no signs of any leaks, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS

Near Wilmington, Delaware 19808

Frederick R.

Job Details: 02/08/2023

CX complant is top rack falls. Inspected/tested and found both adjusteres had pegs cracks and wouldnt seat properly. Replaced both adjusters and the unit is now operating properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Littlestown, Pennsylvania 17340

Bernard M.

Job Details: 02/08/2023

"Cx complaint sliding platter tray won't stay in place. Inspected and found the right side of tray had come off and this would cause tray to slide completely out and hit the door. Occasionally would prevent the door from closing all the way. Placed tray back into slide ,now tray slide out and stops without touching anything. Unit checks good"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ

Near Wilmington, Delaware 19803

Taylor F.

Job Details: 02/08/2023

"Cx complaint is door falling down. Tested inspected and verifed complaint. Found the right spring had come off. Corrected hinge and unit is now working as designed, Job is complete."

We serviced a

KITCHENAID RANGE

Model KFGG500ESS3

Near Frederick, Maryland 21704

Ricardo S.

Job Details: 02/08/2023

"duplicate ticket, unit works fine"

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFC0

Near Seven Valleys, Pennsylvania 17360

Fred G.

Job Details: 02/08/2023

i was able to access unit and replace the dispenser housing as per previous tech. tested unit in a drain and spin with extra rinse and found unit now dispenses fabric softner and bleach. unit now checks good. called TL to report repair and findings.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Bear, Delaware 19701

Frederick R.

Job Details: 02/08/2023

Left rear burner will not ignite. Took cooktop off and found wire pinched in sheet metal. Replaced ignitor per prior tech. Tested after repair and the unit is now working properly. Job is complete

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Front Royal, Virginia 22630

Ezra M.

Job Details: 02/08/2023

Replaced lid lock.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KWH0

Near Glen Rock, Pennsylvania 17327

Sal R.

Job Details: 02/08/2023

I was able to access and replac ethe main harness and the sump &n motor. Unit test good.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Dover, Pennsylvania 17315

Fred G.

Job Details: 02/08/2023

i was able to access unit and replace the lower harness and drain pump as per previous tech. tested unit and found unit now checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Mechanicsburg, Pennsylvania 17050

Andrew S.

Job Details: 02/08/2023

"Per previous tech I was able to access and repalce the control, motor and lower harness. i then ran a calibration and diag test. Unit was able to complete both. Unit is now functioning as intended. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Mount Joy, Pennsylvania 17552

Justin L.

Job Details: 02/08/2023

As per previous tech was able to access unit and replace parts. Tested and unit now checks good no further work needed

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Myrtle Beach, South Carolina 29572

Paul F.

Job Details: 02/08/2023

Customers complaint is unit not getting up to temp. tested oven temp. Found unit needed to be caliubrated. All check ok.

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LZ2

Near Midlothian, Virginia 23114

Joseph D.

Job Details: 02/08/2023

Hilltop1401@verizon.net replaced right drawer glide. unit working properly.

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Chesapeake, Virginia 23320

Branden R.

Job Details: 02/08/2023

"cx complaint knocking or thumping noise - top load washer checked unit and found no error codes sotred to unit . while testing found suspension rods on unit allowing basket to bounce when pushed down , replaced rods and tested unit some more all major componets checked good on unit and units running as designed with no error codes ."

We serviced a

KITCHENAID RANGE

Model KFDD500ESS02

Near Little River, South Carolina 29566

Rolf K.

Job Details: 02/08/2023

Cx complains large center oval burner not working. Cleaned orifice and adjusted valve. All is ok. Operating as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Annapolis, Maryland 21409

Eric W.

Job Details: 02/08/2023

cx complant of unit still freezing over ff evap removed thermistor and checked in ice water and it only red .485 omes that is over 140 degrees replaced thermistor

We serviced a

WHIRLPOOL FREEZER

Model WSZ57L18DM04

Near Myrtle Beach, South Carolina 29579

Paul F.

Job Details: 02/08/2023

Customers complaint is unit has the over temp alarm off. Checked the temps and they tested good. Also went through the diagnostics and no no errors. Reset the alarm and all check ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Washington, District of Columbia 20010

Samuel R.

Job Details: 02/07/2023

cx complaint unit is water not getting into unit.tested unit and got error code f6e2.ohm inlet valve would ohm OL.unit will need a new inlet valve W11175771 33 tribles; ordrng 1 W11175771 (inlet valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Dundalk, Maryland 21222

Justin S.

Job Details: 02/07/2023

cx says the nit is making ice but does not dispense. found the coupler has pins sheared off . the pins on the ice bucket are still good. the unit needs the coupler; ordrng 1 WP2220458 (coupling)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Hanover, Pennsylvania 17331

Drew B.

Job Details: 02/07/2023

"05 03 09 cx is contacting lowes extended wrrnty they said they have the warrnewty but infromed it didnt come through that way and will need proper dispatch over., if cx calls back pre id the acu ... W11419171; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Fairfax, Virginia 22032

Demonte S.

Job Details: 02/07/2023

"Installed the Control Board, Drain Pump, Latch & Strike. Tested the unit. Big spark happened at the Drain Pump Harness at the Main Control. Unit will need the Main Control Board again & Main Harness. ( Any questions please check Sd Pictures.) ; ordrng 1 W11568984 (HARNS-WIRE) and 1 W11419051 (Whirlpool Washer Control Board ( Reorder))"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Fairfax, Virginia 22031

Jason A.

Job Details: 02/07/2023

CX complaint MW+O cancel doesnt work. Replaced console. Verified part is new. OVEN on/off button doesnt work 4 out of 5 tries. Theres are very small section of the overlay thats active. Re-ordering part. Set date + time & test MW & OVEN heats. NO ERROR CODES > JJ; ordrng 1 W11297728 (console ui ss $401.50 - re-order)

We serviced a

WHIRLPOOL FREEZER

Model wrt518szfm02

Near Myrtle Beach, South Carolina 29577

Paul F.

Job Details: 02/07/2023

Customers complaint was a bad odor from the unit. I was not able to smell any bad odor at all. Advised customer to call customer service because even if it did have an odor there isent much I would be able to fix. all check ok.; ordrng 1 look (look)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Yorktown, Virginia 23693

Lucas R.

Job Details: 02/07/2023

"cx complaint unit not heating, checked unit found r wire unseated from element, reseated wire, tested, found stiff roller, replaced rollers, advised cx to have vents cleaned, unit working as designed.; ordrng 1 349241T (roller lr/vs), used 1 349241T (roller lr/vs) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Tappahannock, Virginia 22560

Thomas B.

Job Details: 02/07/2023

Leaking from rear inspected found valve cracked ordering water valve; ordrng 1 W11513255 (Water valve assy)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Leesburg, Virginia 20175

Ricky E.

Job Details: 02/07/2023

customer stated that the unit wasnt locking. verified issue and fnd lid lock error... unit needs latch assy; saved tckt

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Stone Ridge, Virginia 20105

Ricky E.

Job Details: 02/07/2023

"customer stated that the unit wasnt spinning.. verified issue and fnd unit sets the spin to off at the ui... tried to reset power and the control, but the issue still occures... need part...; ordrng 1 W11325569 (cntrl-elec)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Bethesda, Maryland 20817

Roberto I.

Job Details: 02/07/2023

"Cx complaint no ice.Confirmed enpty ice bin. Ice level sensor ok, icebox fan ok, test 56 no errors, test 57 harvesting ok, water fill ok. Test 59 temp warmer than harvesting. Temp check with thermocouple showed 15F in the Fc and 42F in the Rc. All fans and compressor running. Removed Fc evap cover, found no frost pattern but a block of ice around suction and capillaty lines. Small green stain on Fc drip pan. Spoke to SD, he advised to schedule sealed system repair with both epaps and compressor. Ordering Rc evap W11492867, Fc evap WPW10608485, compressor W10832994 and drier WPW10143759, all parts CBE. **SEALED SYSTEM TECH** and **3 COUNTS**. Cx owes $475 (if wer replace all parts); ordrng 1 W11492867 (Rc evap) and 1 WPW10608485 (Fc evap) and 1 W10832994 (compressor) and 1 WPW10143759 (drier) and 1 sealed system tech and 1 3 counts"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHB1

Near Littlestown, Pennsylvania 17340

Bernard M.

Job Details: 02/07/2023

Cx complaint unit makes noise while running. Entered diag and found no error codes. Ran test cycle and whe the upper spray arm rotates it hits the manifold. The arm seems loose and rocks back and fourth. The manifold is secured to rack. Ordering spray arm and set return for Friday 2/10. Office will contact cx with time frame; ordrng 1 WPW10498900 (spray arm)

We serviced a

WHIRLPOOL WASHER

Model WTW6800WW1

Near Yorkana, Pennsylvania 17406

Sal R.

Job Details: 02/07/2023

Apon arrivle I found the tub to be damaged. I am reordering 1 tub and am also ordering 1 rotor . retrun visit will need to be 2 TECHED. I have informed CX inspect befpore he calls office .; ordrng 1 W101913886 (tub assm RE) and 1 280146 (rotor) and 1 2TECH (2 TECH)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Windsor, Virginia 23487

Zachery R.

Job Details: 02/07/2023

"cx complaint unit not running. checked unit, come to find defective capacitor, oil leaking from capacitor. also gearcase has side to side play, ordering all parts needed to complete repair. advised cx they will be contactecd for return visit.; ordrng 1 W11395618 (cap) and 1 W11283592 (motor-drve) and 1 W11643701 (harness) and 1 W11449840 (gearcase) and 1 W11239857 (belt) and 1 W10752283 (washplate)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Dumfries, Virginia 22026

Tanner B.

Job Details: 02/07/2023

unit needs new check valve to prevent drip from dispenser ..; ordrng 2 8201815 (check valve)s

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS02

Near Georgetown, Delaware 19947

Michael E.

Job Details: 02/07/2023

"CX complaint: no cool. tested and verified complaint. No cool at all on evap. Evap thermistor tested at 2.8 kolms but was 57 degrees. Amp draw on compressor was 0.6 amps. UV light inspection showing line from compressor to condenser coil is leaking. Also i see leak evidense around drier. Ordering dye drier and Evap thermistor, 2 count and SS tech needed.; ordrng 1 WPW10384183 (thermistor) and 1 W10143759 (drier (service))"

We serviced a

WHIRLPOOL DRYER

Model WED6620HC1

Near Hanover, Pennsylvania 17331

Drew B.

Job Details: 02/07/2023

"cx complaint that unit is making noise and not drying completely on sensing cycles just on time dry, checked power to unit and have proper power.. also found in testing the error code f4e3 stored was able to run unit on time dry no issues when running then ran on sesning and wacthed load time out quickly even though clothing still damp inside., also unit making noise from motor region of rattling buzzing type sound. the pulley is fine and the rollers are fine.. this will need the motor and wheel replaced to eleminate that buzzing sound along with the mosture harness/rods full qoute was $597.68 had to call cx and inform of price since they werent home and his eomplpyees were the ones that let me in....; ordrng 1 W11364931 (motor 0@trb) and 2 WP3387223 (rods 21@trb)s"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Dumfries, Virginia 22026

Tanner B.

Job Details: 02/07/2023

CX Concern the unit occasionally wouldnt respond / wouldnt operate on assisted cooking and unit will turn on byitself randomly.. unit is connected tpo wifi but cx states sometimes it shows in disconnected and when it is connected sometimes the app doesnt work.. ordering new console and reconnecting appliance to wifi / app on return .; ordrng 1 W11600321 (console)

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Washington, District of Columbia 20037

Andrew H.

Job Details: 02/07/2023

Customer complaint is a unit's making it loud thumping sound. Inspected unit verified sound. I replaced drum. I tested unit and unit still had a faint thumping sound sounded like a heartbeat. Customer stated that this shouldn't be there. I advise customer that this is a normal sound but we only replace the drum and we could replace the rollers. When I push the unit back at the top of the dryer the sound went away. I tried to loosen the frame supports from the washer to dryer and retighten them so that it could be positioned differently but I was unsuccessful. I made sure unit was level and not leaning forward or too far back. I took unit apart and checked all surrounding areas. I even switched the rollers due to not having them on my truck to replace. I called tech line and documented issues with tech line. Whirlpool stated to replace support ordering roller wheel supports; ordrng 1 349241T (Support)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Falling Waters, West Virginia 25419

Andrew S.

Job Details: 02/07/2023

Cx complaint is that the front wheel is damaged and the unit will not roll out. Upon arrival I found that the LF Wheel is damaged and not in the groove. I also found that the pin was not functional. I am ordering the pin(rivet) and will use the roller on return visit. Please contact cx when the parts is available to schedule the return visit.; ordrng 1 W11208384 (Rivet)

We serviced a

MAYTAG DRYER

Model MGDB835DW4

Near Gambrills, Maryland 21054

Israel R.

Job Details: 02/07/2023

"Customer complaint unit is making loud noises. I tested the unit and found the unit has noises coming from the blower or pulley area. I Found pulleuy is bad. i replace pulley customer told me to replace all the wheel. collected in full unti is back to normal operations.; ordrng 1 279640 (pulley,idler 22.95) and 3 WPW10314173 (support)s, used 3 WPW10314173 (Support wheels ir vs), and 1 279640 (Pulley ir vs) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near McLean, Virginia 22102

Richard B.

Job Details: 02/07/2023

"CX complant. Washer dosent get water out. Prior diagnosis found unit needs cotrol , After finding control was not in parts bin , called office , Office stated control was sent to CX , Asked office who my second tech was and office stated CX is responsible for making unit accesable for us.. Spoke with office and office will provide second tech and cooridnate with CX,,,control is on site RB; ordrng 1 looklook.l (look look)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Vienna, Virginia 22182

Richard B.

Job Details: 02/07/2023

"CX complant. Machine making noise, Inspected unit and found no error codes in diagnostics, Did a calibration cycle and found gear oil starting to leak, Ordering slider and gear case, Further work needed,Slider not in stock. RB; ordrng 1 W11449841 (gear case) and 1 W10734521 (slider)"

We serviced a

WHIRLPOOL WASHER

Model WTW6800WW1

Near Yorkana, Pennsylvania 17406

Fred G.

Job Details: 02/07/2023

assist SR and found tub assy was damaged during shipping. tub is getting reordered.; saved tckt

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Beltsville, Maryland 20705

David J.

Job Details: 02/07/2023

Cx complaint of banging noise in unit. Arrived today and inspected. Found noise at first. After letting unit heat up started heating a noise. Found after drum stopped the belt was still moving around unit. Explained to Cx that I would need to dissemble to properly diagnose. Unit showed OOW but Cx stated it was in warranty and was not paying out of pocket. Cx could not provide POP but said they will get it and call our office to update. Ordering all parts it could potentially be that way next visit job is completed ; ordrng 1 4392067 (Rebuild kit) and 1 WP697772 (Blower wheel) and 1 661570V (Belt) and 1 W11364931 (Drive motor) and 1 Look (Look)

We serviced a

WHIRLPOOL DBL WALL OVEN

Model WOC54EC0HS20

Near Ashburn, Virginia 20148

Ricky E.

Job Details: 02/07/2023

"customer stated that the unit was resetting every 2-3 hours.. ran diag and fnd a 6-0 error, ui comm drop... unit needs the ui assy; ordrng 1 w11600321 (ui assy)"

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near Vienna, Virginia 22180

Richard B.

Job Details: 02/07/2023

"CX complant. Microwave not working , Inspected unit and found microwave dosent heat. Found interlock holders not letting switches engage to cycle. Ordering main harness . Further work needed.3 in stock RB; ordrng 1 W11356983 (harness 84.29)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS00

Near Glen Allen, Virginia 23059

Eric F.

Job Details: 02/07/2023

"Cx states that after last tech was here the unit began to perform better. Cx has a little tray of water in freezer and fridge, water in freezer is frozen, fridge is holding at 38. Unit is completely empty aside from that, cx is concerned that it still not making ice. Advised cx to load with non perishables, water bottles and condiments, as much as he can to simulate 'normal' use. Cx has not had unit loaded since the sealed system repair. Fridge temps are currently okay, thermistor to be used on return visit as needed. Rescheduling to come out and check unit after cx has it loaded with food, it is likely that it will start to function normally when it fridge and freezer are properly loaded.; saved tckt"

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Toano, Virginia 23168

Orbie

Job Details: 02/07/2023

"upon installing motor, could not remove blower wheel. ordering blower wheel and dryer repair kit due to chewed up roller wheels. cx paid in full labor and parts.; ordrng 1 4392067 (dryer repair kit) and 1 WP694089 (wheel)"

We serviced a

JENN-AIR OVEN

Model JGS1450FS0

Near Timonium, Maryland 21093

Marc M.

Job Details: 02/07/2023

"installed harness and contacted techline while testing unit. preheated unit to 350 degree bake cycle. preheat was interupted by errors f3e1 and f3e0. checked at main control and found 9.8dc and 1.07k ohms. at no point during testing resistance did the ohms reading fluctuate to insinuate that there is a non-secure connection. the IPL does not show an option for the bake drawer sensor, however per techline this failed sensor is now what is causing interference with both itself AND the main oven sensor regardless of the resistance value. during correspondance with TL lost connection twice and on the second time i was not contacted back. was waiting for techline to advise for parts. attempted to call techline back but after being on hold for 25 minutes for the third time, needed to move on.; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Phoenix, Maryland 21131

Bernard M.

Job Details: 02/07/2023

Cx complaint unit leaks. Lifted top panel to accessed the inlet valve housing and cx showed where the water leaks from. When filling water leaks from the plastic housing attached to valve. Water runs down through and iside the cabinet. Ordering valve and found in stock. Set return for 2/10 and office will contact cx with time frame; ordrng 1 W11210459 (inlet valve)

We serviced a

MAYTAG DISHWASHER

Model MDB8969SDH3

Near North Myrtle Beach, South Carolina 29582

Rolf K.

Job Details: 02/07/2023

Cx states dishwasher not far enough back to open drawer. Pushed diswaher back a 1/4 inch remounted. All is ok. Waiting for cx to have something down with flooring to be able to pull out dishwasher.; saved tckt

We serviced a

WHIRLPOOL ICE MAKER

Model WRF555SDFZ08

Near Glen Allen, Virginia 23060

Eric F.

Job Details: 02/07/2023

"Confirmed cx complaint unit freezing up in ice maker fill reservoir and in line fill tube, humidity building up around ice maker assembley. Found ice maker fill line housing cracked on top of fridge, causing water to build up in the insulation of the unit and causing a trickle back into the unit that was freezing at ice maker fill reservoir. Quoted cx for a new fill line, cx paid in full. Returning tech take care reinstalling ice maker, the assembley was frozen and seized and some of the inline pins to the ice maker itself backed out of the terminal when I pulled out the assembley. I replaced them and they should be fine but be careful when reinstalling the ice maker so they don't back out again.; ordrng 1 W11415785 (fill tube)"

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Charlottesville, Virginia 22901

Kyle A.

Job Details: 02/07/2023

Need emblem and lower handle has been damaged since last visit.; ordrng 1 W11518518 (Handle) and 1 W10909682 (Emblem)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Charlottesville, Virginia 22901

Kyle A.

Job Details: 02/07/2023

Roller cab and screw are fine. Unit is missing pin and lock for rear of roller cab; ordrng 1 WP2179826 (Pin) and 1 W11476984 (Lock)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Charlottesville, Virginia 22903

Kyle A.

Job Details: 02/07/2023

Cx complainy of unit leaking. Did confirm lower seal is malformed and causing water to spray up into the doors insulation. Ordering lower seal.; ordrng 1 W11606677 (Lower seal)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Fredericksburg, Virginia 22401

Thomas B.

Job Details: 02/07/2023

"Can hear the overload kicking believe capacitor has failed ordering start device, capacitor, and control as needed ; ordrng 1 W11546690 (Control) and 1 W11547180 (Start device)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Fredericksburg, Virginia 22406

Thomas B.

Job Details: 02/07/2023

Vent trim damaged at handle ordering the trim; ordrng 1 WPW10310922 (trim-vent)

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Fredericksburg, Virginia 22407

Thomas B.

Job Details: 02/07/2023

Unit is not heating ordering heating element and fuses ; ordrng 1 WP3387747 (element) and 1 280148 (cutoff-tml)

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KMHS120ESS11

Near Frederick, Maryland 21702

Ricardo S.

Job Details: 02/07/2023

"Cx complains that the unit not heating properly and takes long time to heat up. inspected unit, i try to heat up a cup of water and unit makes weird noise the first 5 seconds the unit is to tight and i can not pull down i don't want to damage the wood cabinets, NEW HOME.. 2 TECHS JOB PLEASE LOOK LOOK; ordrng 1 W11256462 (diode) and 1 W10850446 (capactr-mg) and 2 TECHSJOB (2 TECHS JOB LOOK LOOK)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near ,

Ricardo S.

Job Details: 02/07/2023

"Cx complains that the unit not cooling properly, inspected unt, the Rc temp read 43 degrees, FC temp 23 degrees, the evaporator is sweating.. i ran diagnostic test mode .. defrost heater cks ok.. The client informs me that the fridge cools well for a few days and suddenly the temperature rises to 25 degrees in the freezer.order parts; ordrng 1 w11546690 (cntrl elec) and 1 WP2315549 (evap fan motor)"

We serviced a

WHIRLPOOL FREEZER

Model WZC5216LW

Near Owings Mills, Maryland 21117

Brian R.

Job Details: 02/07/2023

no parts sent. called parts ad advised parts there and not sent out and they will call and job will be rescheduled.; saved tckt

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