We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Richmond, VA 23235
Jerod R.
Job Details: 11/23/2022
replaced ordered parts and tested unit is now fully functional
We serviced a
WHIRLPOOL REFRIGERATOR
Model JCB2285KES3
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 11/23/2022
Cx complaint unit is not working properly inspected unit found ice maker stalled qouted 361.37 cx paid in full by CC removed and replaced tested unit now functions normally
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Fallston, MD 21047
Eric W.
Job Details: 11/23/2022
7734078247 cx complant of unit stil dispencingwater when trying to get ice called tec line went trew unit with them inspected ui and found the black conector on ui at p5 was not atached to ui board tec line said to replace ui and found ice contaners in side bucke plastic broken making a big hole neeed ice contaner and ui; ordrng 1 W11129522 (ice-contnr) and 1 W11089931 (ui)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 11/23/2022
"cx complaint is water leaking from under fridge causing damage to the floors. cx had pictures of a large puddle of water on the floor at the front left of unit. floors are warped where puddle was. floors are also peeling apart in front of unit. i took pictures of floor and pictures of the cx pictures. found no ice build up in either sections, drain lines are not clogged. i tested water dispensor. ran several cups and nothing leaked. tested IM, it filled with no issues and no leaks. very little room to pull unit out. door handles and pantry door fronts had to be removed so i could pull unit out enough to look behind it. no signs of leaks. i called techline to document. they had me run test 38. also added water to drain pan. no leak. advied we checked everything. gave cx SR#."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Dover, DE 19901
Frederick R.
Job Details: 11/23/2022
"CX complaint is no ice still. Inspected unit and verified all fans are working. Temps in FC are 11deg and 45 in RC. Want to schedule a 3 ct SS diagnosis on this unit with compressor, dye drier and process stub; ordrng 1 W10832994 (compressor) and 2 WPW10143759 (dryer)s and 2 W11506635 (coupler)s and 2 876764 (valve)s"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Troy, VA 22974
Eric F.
Job Details: 11/23/2022
"Confirmed cx complaint unit not operational. Confirmed power to control, control non responsive. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Alexandria, VA 22306
Christian C.
Job Details: 11/23/2022
Cx complaint FC section has frost and snow. Inspected unit found a large gap in gasket on top right of FC door. Heated and reformed gasket. Seal is now good.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Hanover, PA 17331
Sal R.
Job Details: 11/23/2022
"CX complai t is that the unti woll not spin out the water. I found a Shifter fault error code. I inspected the under side of the unit and found the gearcase to be leaking oil. I am ordering 1 shifter, belt , run cap, splutch , motor , and gearcase. Retutn visit will need to be 2 call counted due to the time to replace the gearcase. Once the contract is aporoved , please have somoene form the office call to set a return date.; ordrng 1 W10913953 (shifter 100 @ tribs) and 1 W11395618 (run cap) and 1 W11239857 (belt 100 @ tribs) and 1 W10721967 (splutch 100 @ tribs) and 1 W11283592 (motor 73 @ tribs) and 1 W11454734 (gearcase 11 @ tribs) and 1 2callcount (2 call count) and 1 LOOK (LOOK)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Dover, DE 19901
Frederick R.
Job Details: 11/23/2022
"CX complaint is no ice still. Inspected unit and verified all fans are working. Temps in FC are 11deg and 45 in RC. Want to schedule a 3 ct SS diagnosis on this unit with compressor, dye drier and process stub; ordrng 1 W10832994 (compressor) and 2 WPW10143759 (dryer)s and 2 W11506635 (coupler)s and 2 876764 (valve)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Dover, DE 19901
Andrew W.
Job Details: 11/23/2022
Cx complaint is unit not draining. tested and inspected and verified complaint. unit did not have a high loop installed and there was build up in the drain line. installed high loop and recommended cx use affresh cleaning tablets. checked unit for error codes and unit had F4E3 and F8E2 error codes wash arms are not getting water through and unit is draining poorly. quoted cx on cost of repair and cx was under the impression they were in warranty. had email for extended warranty but nothing showing the dishwasher or a parts and labor authorization. cx is going to reach out to see if repair is covered or not. cs line stated VIA needed to confirm this with the dispatching party to see if this is in warranty or not. if not in warranty cx owes $120 sc.; ordrng 1 W11087376 (pump&motor) and 1 look (look)
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Upper Marlboro, MD 20774
Shane B.
Job Details: 11/23/2022
"cx complaint is the drum not turning with a load in the unit. cx said if just 1 or 2 peices of light clothing are in or drum is empty it spins. checked for codes and found F3E2, F2E1, F4E4, F4E3. tested unit. basket spun empty. cx only had dry clothes on hand which were not heavy enough to replicate issue. unit is making a rattling noise and a screaching nose. belt is slipping on drum and idler is bad. all rollers spin freely. motor findings are 2ohms at board. 1-6ohms is in spec. moisture sensor is working, cx said unit has not been shutting off to soon. replaced belt and idler pulley. unit is working as designed.; ordrng 1 W10837240 (idler pulley), used 1 W10837240 (idler pulley) from stock"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Annapolis, MD 21409
Alexander D.
Job Details: 11/23/2022
"cx provided pop showing unit delivered 8/23/22. cx called in complaint on 9/21. called office and spoke with VL and was advised we can get repaired covered. cx complaint oven door glass shattered. cx called in complaint within 30day cosmetic warranty. replaced door asm and tested. unit is now working properly. door asm didnt come with a nameplate, showed cx and they said they like it better without it and they have a warming drawer under unit that has one anyway."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Stafford, VA 22556
Robert W.
Job Details: 11/23/2022
Cxcomplaint is the unit is tripping breaker if temp switch is changed. Inspected unti and found unit is getting good power sensors are good element is good not grounding. The issue is in the temp switch ordering switch.; ordrng 1 WP8578354 (Temp switch)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Glen Allen, VA 23060
Thomas B.
Job Details: 11/23/2022
Cx complaint unit is not working properly inspected unit cx states does not leak everytime only sometimes not alot small puddles inspected found rear higher then the front leveled out unit and tested unit now functions normally
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near McLean, VA 22102
Jason A.
Job Details: 11/23/2022
"CX complaint FRIDGE LEDs dim or not working. Replaced 3 from van stock with updated 3point LEDs. Needs to return with the others & perform TSP W11606409 Rev F S84638 > JJ; ordrng 1 LOOK (LOOK) and 1 W11632139 (LED, JJ/VS) and 4 W11632139 (LEDs S84638)s"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Lanham, MD 20706
David J.
Job Details: 11/23/2022
"CX complaint right front burner is not working properly. Inspected unit and found food or liquid. Had boiled over and got into burner head. Remove burner head cleaned and put back on tested unit. Flame is now properly lighting up and working as intended. Inspected all other burners, and they are working as well. Unit is now working at a designed job complete"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS245GX0
Near Alexandria, VA 22314
Christian C.
Job Details: 11/23/2022
Rescheduling with part. No part sent today.; ordrng 1 W11178672 (sump)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV0
Near Gerrardstown, WV 25420
Ezra M.
Job Details: 11/23/2022
"f8e1 error. verified valve running, water pressure good. replaced valve and tested, working properly"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Mount Airy, MD 21771
Brian R.
Job Details: 11/23/2022
cx complaint is unit wont start and keeps beeping and flashing a light. unit flashes the F8E4 code. cant start of run unit. cx not home just someone to let me in to ask bout soap and unit running. pulled lower cover to find tray full so unit wouldnt run. cleared water and dried and started a cycle. did find a small drip from water line at valve. put a half turn on line. drip went away. unit has a bunch of soap in it as well. ran unit and bubbles came out. opened door and subs went all over. cx tried to say nothing was in unit but soap doesnt lie. dried unit again and advised she needs to clean and clear unit and do a empty wash to wash unit out and see how unit does again. units getting to much pressure in it. job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Tysons, VA 22102
Jason A.
Job Details: 11/23/2022
CX complaint WASHER leak. Found bellows has a hole. & loose items inside. See SDpics. Replaced part & did manual fill to about 1/2 of glass level. Ran test wash. NO LEAKS > JJ
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Stafford, VA 22556
Robert W.
Job Details: 11/23/2022
Cxcomplaint is the unit is tripping breaker if temp switch is changed. Inspected unti and found unit is getting good power sensors are good element is good not grounding. The issue is in the temp switch ordering switch.; ordrng 1 WP8578354 (Temp switch)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Martinsburg, WV 25405
Danny R.
Job Details: 11/23/2022
cx cant make apt tooday resch for a friday must be am; saved tckt
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Laurel, MD 20708
Emmanuel R.
Job Details: 11/23/2022
"Cs unit is not drying clothes. Confirmed complaint. Found no error codes, unit is tumbling ,heating and blowing air, moister sensor is working. Upon inspection i foiud the exhuast vent to be restricted, cleared out restricting and restored performance. Advised customer to has a vent cleaning ocmpany to service her exhuast vent. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Dumfries, VA 22026
Robert W.
Job Details: 11/23/2022
CX Complaint is the unit hnot cooling. Inspected unit and found the unit not starting pulled start device and ohm out compressor seems to be in range replaced start device and nothing. Ordering Control; ordrng 1 W11594670 (Control)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Mattaponi, VA 23110
Lucas R.
Job Details: 11/23/2022
"replaced parts needed, calibrated & tested - unit woroking as designed"
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Haymarket, VA 20169
Daniel J.
Job Details: 11/23/2022
spoke with customer unit has been working since last service call and no issuses replaced control and console tested no leaks no errors
We serviced a
JENNAIR MICROWAVE
Model JMC2430WP01
Near Towson, MD 21204
Keith H.
Job Details: 11/23/2022
cx complaint is unit runs then stops. inpspected unit found faulty door switches quoted cx and she paid for serivce and will call back
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Mount Airy, MD 21771
Brian R.
Job Details: 11/23/2022
cx complaint is unit keeps running and wont count down and shut off. set timer and marked and ran unit. units time never left spot. unit will need timer replaced. unit heats and runs well. timer not sent out. as soon as part is in office will schedule. cx has 2 units needing parts. office will schedule.; ordrng 1 WPW10185982 (Timer)
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Stevensville, MD 21666
Andrew H.
Job Details: 11/23/2022
Cx complaint is unit is not drying. Found loose L2 connector at temperature toggle switch on console. Unit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near ,
Danny R.
Job Details: 11/23/2022
condensor is rattleing will need sleeve and perma gum to stop npoise; ordrng 2 2162499 (sleeve)s and 3 212643 (sealer-gum)s
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near New Oxford, PA 17350
Drew B.
Job Details: 11/23/2022
cx complaint that unit doesnt agitate.. but foudn last several times worked fine ran claibration and service test and manual test operations. after calibration and auto test cycle foudn no stored codes and no obvious issues with wash operations. did tighten the t27 torx for slightly lose causing the unit to possible have issues with constanty contact on stator.. being wobbly... unit appears to be functional today..
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Gaithersburg, MD 20882
Ricardo S.
Job Details: 11/23/2022
"Cx complains about an error code on normal cycle F0E7 load detected on clean cycle, i ran diagnostic test mode, water leve, gearcase and clutch cks ok.. the computer board not working properly, when the client tried to run norma cycle the code appear in the first 3 minutes.. replaced control baord, unit tested and washer works ok"
We serviced a
MAYTAG DRYER
Model MEDX500XW1
Near Nokesville, VA 20181
Robert W.
Job Details: 11/23/2022
CX Complaint is the unit is making noise insopected unit and found the idler pulley making noise the sping holding pulley doent have much tention. Ordering pulley and spring; ordrng 1 WPW10446781 (Spring) and 1 W10837240 (Idler pulley)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Red Lion, PA 17356
Bernard M.
Job Details: 11/23/2022
"Replaced capacitor, recalibrated and ran auto test, unit completed test without any further issues. Unit checks good"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB1
Near Steelton, PA 17113
Fred G.
Job Details: 11/23/2022
cx complaint unit is displayed f1e0. inspected unit and found unit is flashing f1e0. could not fully diag unit due to infestation in unit. advised cx to have a exterminator treat area before we can come back. cx needs to have receipt to prove its been done before we can come back. please preID control for return visit.; ordrng 1 W11528352 (control)
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Hampstead, MD 21074
Brian R.
Job Details: 11/23/2022
cx complaint is unit and its heating and running issues. says drys great one day then no heat it seems other days. F3E2 F4E4 F6E2 F6E3. tested and ran unit. she said some days wash room feels ligh a heated room as its really hot after a load when dryer runs. ftested and checked unit. unit heated and was in range on normal. she said not all settings work and heats and she said times jump all over. cleared codes asked if she tried timed dry or just normal to pin point issue. unit had trouble taking codes and responding as well. will order parts needed as well as advised parts. unit wouldnt stay running with a wet towel over sensor either. as soon as approval is given and parts are in office will schedule. on timed unit has H203 down to L109.; ordrng 1 W11089306 (Fascia) and 1 W11089308 (Control) and 1 279973 (TCO Kit) and 1 WPW10298258 (Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Fairfax, VA 22031
Carl R.
Job Details: 11/23/2022
"Cx complaint is, cover damage. Door switch was installed with factory upgraded kit for the door switch. Removed original door switch to install liner factory kit. Installed factory liner kit with factory with factory adhesive. After the installation of the installation kit. Refrigerator door is not closing on its own. Door does close. Light goes off.unit is working properly, but door doesn't close properly."
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Leesburg, VA 20175
Ken M.
Job Details: 11/23/2022
Control replaced. Fascia does not have the encoder attached to it. Unit leveled and tested. Unit is working properly.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Richmond, VA 23230
Thomas B.
Job Details: 11/23/2022
Cx complaint unit is not working properly inspected unit removed and replaced the shifter and the capacitor found door will not latch ordering door latch; ordrng 1 W11307244 (latch)
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Falling Waters, WV 25419
Danny R.
Job Details: 11/23/2022
"the ui is just a piece of plastic no control , ther main control wasnt ordered will order that and use ui control on return will still need tewo men; ordrng 1 W11616491 (control main) and 2 2men (lookm look 2 men)s"
We serviced a
WHIRLPOOL STACKABLE
Model WET4027HW0
Near Bethesda, MD 20814
Roberto I.
Job Details: 11/23/2022
"Cx complaint washer not starting.Confirmed washer not starting, control not responding. Unable ro run diagnistic. Confirmed 120Vac supplied to the control board. Ordering contrl board W11481725. Collected $295.17, balance due $125. Return visit 12/5/22; ordrng 1 W11481725 (washer control board) and 1 look (look)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Silver Spring, MD 20902
Israel R.
Job Details: 11/23/2022
Customer complaint unit is not making ice. I tested the unit and the unit was twsted i ran test and did not spun. I tride to replace the ice maker with a new one. Tested the ice maker and the new ice maker started twisting and it broke the tray. Reordering ice maker.; ordrng 1 W11557001 (Ice maker)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Williamsburg, VA 23188
Lucas R.
Job Details: 11/23/2022
"replaced gearcase, cam and belt. calibrated & tested - unit working as designed"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Charlottesville, VA 22901
Kyle A.
Job Details: 11/23/2022
"Cx complaint of grinding noise. Did confirm and found splutch stripped. Also control had stuck key error. Ordering control,splutch,and belt.; ordrng 1 W11498797 (Control) and 1 W10721967 (Splutch) and 1 W11239857 (Belt)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC7AS01
Near ,
Andrew W.
Job Details: 11/23/2022
"Cx complaint is oven is not holding temp. inspected and verified complaint. prior to visit cx flipped breaker and unit has been working but still concerned oven is not keeping correct temps. tested all functions in diag mode and then tested unit's bake function and monitored temps. temps climb and dropped to; 355 and dropped to 335, 365 and dropped to 345, and 380 and dropped to 350. unit is in range and working as designed. cx paid $120 service call by cc"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Mechanicsburg, PA 17055
Drew B.
Job Details: 11/23/2022
cx complaint thst unit is leaking intemrittingly out the front left of the unit found the one rivot is pulled out of the fram seal channel possibly causing the gakset to not securely seal flush in there. not sure if thas worht repair being tub cx paid service and will call wp to see if help can be done.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 11/23/2022
cx said they have a warrenty from whirlpool covering unit through 2024. i explained ticket and enetitlements shows no coverage. he said he is going to call whirlpool and have a new ticket sent in so unit is covered.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW2
Near Westminster, MD 21158
Brian R.
Job Details: 11/23/2022
"cx complaint is a metal knocking sound or clanking or something. she said unit is covered but called us about issues. unit was quiet as can be during a entire drain and spin. asked what size load does unit make sounds on and she didnt recall. did find broken bolt in stator and a slight turbo sound in the back. will reorder parts as well as new screws and cx said she is calling whirlpool about this and this is something she has been dealing with since they got unit and units the same. advised her i will order parts needed and she can call unit in as well. also remember the load size as we will run the same cycle when here to better pin point noise and issue. no codes in unit either.; ordrng 1 W11354541 (Stator, Motor) and 1 W11314361 (Rotor, Motor) and 8 W11314657 (Screw)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Charlottesville, VA 22901
Eric F.
Job Details: 11/23/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Dumfries, VA 22026
Robert W.
Job Details: 11/23/2022
CX Complaint is the unit hnot cooling. Inspected unit and found the unit not starting pulled start device and ohm out compressor seems to be in range replaced start device and nothing. Ordering Control; ordrng 1 W11594670 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Martinsburg, WV 25404
Danny R.
Job Details: 11/23/2022
"installed parts checksok also used pera gum noises are normal; ordrng 3 212643 (sealer-gum look look dr vs)s, used 3 212643 (sealer gum look look dr vs) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Harrisburg, PA 17111
Fred G.
Job Details: 11/23/2022
cx complaint upper rack fell out. inspected unit and found upper rack wheels are faulty. was able to replace the upper rack adjusters and tested unit. unit now checks good.
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ01
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 11/23/2022
installed ordered parts. door opens and closes smoothly. cx paid 110 for labor. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV00
Near Clayton, DE 19938
Frederick R.
Job Details: 11/23/2022
Replaced evap fan motor per prior diagnosis. Tested unit after repair and it is now working properly. CX paid $110 in labor and is paid in full. Unit working properly. Job is complete
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Frederick, MD 21703
Ricardo S.
Job Details: 11/23/2022
"CX complains that the middle burner make a clicking noise and won't stopped, the other burners working ok, inspected unit, connection on spark module cks ok.. looks like the unit has issue with the spark switches.. order parts; ordrng 1 W10836473 (harns-wire) and 1 w11565127 (spark module)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Potomac, MD 20854
Roberto I.
Job Details: 11/23/2022
"Cx complaint squeacky noise Inspected unit and manually turned the basket. Found the bellow rubbing against the basket on the top making a squeacky noise, Pushed the gasket in place by applying force on it. Ran spin (test 7) 2 times, the unit worked as designed. If the cx calls back with the same issue, please per id bellow W11314648 (mandatory)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near East York, PA 17402
Sal R.
Job Details: 11/23/2022
CX comp;lai nt is that the unti is leaking i the front left cornner of the unit. I found that CX is using Dawn dish soap to clean the dishes before they are put into the DW. I was able to remove the outer door skin and ran a normal cycle. I found suds preseant in the unit during the cycle as well as being able to watch the water ovewhelem the tub and spill onto the floor and go down the funel into the foat pan causing the F8E4. I called WP Tech Line and spoke to TJ. I explained my findingd . I advised per WP to CX to run clean cycles with vinagar or Vegtable oil . No repairs to be made at this time . Please see SR # 7735120048; ordrng 1 LOOK (LOOK)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near Conway, SC 29526
Jason T.
Job Details: 11/23/2022
"Cx complaint, not freezing properly, found new compressor direct ship to the cx from Whirlpool not starting and running, verified 121.6 vac at the control circuit. Called tech line and spoke with Andrew REF # 7735123286, system pressures low side at 60 psi dropping to near 20 psi...high side tested at 100 psi dropping to near 60 psi. Per tech line advised to contact Trade Care Support...spoke with Jessica to advise, re-ordering Compressor kit P/N W15578208 direct shipping to the cx Order # 1532726187. Per cx is contacting Whirlpool in reference to the unit, advised cx to contact VIA dispatch to schedule a return visit once the new compressor is shipped, cx agreed.; ordrng 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL OVEN
Model n/a
Near Warrenton, VA 20186
Tanner B.
Job Details: 11/23/2022
"CX getting new oven , needs lp conversion. but no model or serial .."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH78019HZ3
Near Ranson, WV 25438
Ricky E.
Job Details: 11/23/2022
"installed part, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Aldie, VA 20105
Richard B.
Job Details: 11/23/2022
"CX complant. Not cold , Prior diagnosis found unit needs thermister and evap harness. Thawed out evap and installed harness and thermister, Zip tied thermister to evap line. Job completed, RB"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS03
Near Darnestown, MD 20874
Julian H.
Job Details: 11/23/2022
CX complaint about a broken part on microwave found a broken spring rod from interlock asm turned circuit breaker off since interior light is always on left it that way need part CX PIF; ordrng 1 W11033422 (interlock)
We serviced a
WHIRLPOOL FREEZER
Model WZC3115DW01
Near Richmond, VA 23234
Jonathon C.
Job Details: 11/23/2022
"cx complaint, loud buzzing and popping breaker. tested, inspected, verified complaint. unit is cooling normally but has popped breaker on a few occaisions. found cause of buzzing, adjusted refrigerant line touching back of compressor. pulled amp draw on compressor, .79amp. unplugged unit to force a power cycle. when plugged back in, comp pulled 12 amps, down to 8 amps and did not start. cycled the same way 4 times in about 10 minutes before finally starting. im unable to reach a SS tech at this time. considering the unit cools well normally, i doubt its a leak so i am only ordering compressor, coupler and dryer. 2 count labor. unable to resched.; ordrng 1 WPW10507886 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Alexandria, VA 22315
Christian C.
Job Details: 11/23/2022
Cx complaint unit is making a rattling noise. Cx has said after making appointment noise went away. Inspected unit no abnormal noise while dryer is in use. Checked blower wheel no debris. Wheels turn normally. Could not replicate noise. Asked cx to record if it ever comes back.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Glen Allen, VA 23059
Thomas B.
Job Details: 11/23/2022
Cx complaint unit is not working properly inspected unit removed and replaced the heating element per service pointer tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Abingdon, MD 21009
Neil H.
Job Details: 11/23/2022
7735119780THE DOOR SWITCH CAME OUT AND WAS BROKEN I LOOKED AND NOTICED THE WIRES WHERE BACK AND NO ROOM TO COME OUT FURTHER CALLED TECH LINE EXPLAINED AND SENT PIC UNIT NON REPAIRABLE.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Glen Rock, PA 17327
Bernard M.
Job Details: 11/23/2022
Cx called and rescheduled;
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Franklin, VA 23851
Zachery R.
Job Details: 11/23/2022
"cx complaint cold water constantly filling. checked unit, come to find defective solenoid in cold valve, replaced valve, calibrated and tested, unit working as designed."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRZ
Near Mechanicsburg, PA 17055
Drew B.
Job Details: 11/23/2022
when arrived told cx that this is oow they had bought house and was here and in garage when arrived i infromed them per ms and not in wrrnty and in garage so qouted cx on prices and etc and they dont want service
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 11/23/2022
"cx complaint is water leaking from under fridge causing damage to the floors. cx had pictures of a large puddle of water on the floor at the front left of unit. floors are warped where puddle was. floors are also peeling apart in front of unit. i took pictures of floor and pictures of the cx pictures. found no ice build up in either sections, drain lines are not clogged. i tested water dispensor. ran several cups and nothing leaked. tested IM, it filled with no issues and no leaks. very little room to pull unit out. door handles and pantry door fronts had to be removed so i could pull unit out enough to look behind it. no signs of leaks. i called techline to document. they had me run test 38. also added water to drain pan. no leak. advied we checked everything. gave cx SR#."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Myrtle Beach, SC 29588
Jason T.
Job Details: 11/23/2022
"Installed parts to complete the repair, also used adhesive to secure the door handle, vacuumed and charged with 1.9 oz. of R600A. Verified proper door seal, proper cooling-freezing...unit is working as designed.; ordrng 1 WP4210460 (adhesive JT VS) and 1 R600A (R600A) and 1 LOOK (LOOK), used 1 WP4210460 (ADHESIVE), and 1 R600A (R600A) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Gaithersburg, MD 20886
Ricardo S.
Job Details: 11/23/2022
"Special Project, unit tested ok"
We serviced a
MAYTAG DRYER
Model MEDX500XW1
Near Nokesville, VA 20181
Robert W.
Job Details: 11/23/2022
CX Complaint is the unit is making noise insopected unit and found the idler pulley making noise the sping holding pulley doent have much tention. Ordering pulley and spring; ordrng 1 WPW10446781 (Spring) and 1 W10837240 (Idler pulley)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Prince George, VA 23875
Chris B.
Job Details: 11/23/2022
"cx comp unit will not start insp unit conf cx comp found switch not hitting door replaced switch from van stock ordering switch for vs w10569603; ordrng 1 w10569603 (switch), used 1 w10569603 (switch) from stock"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Wilmington, DE 19808
Alexander W.
Job Details: 11/23/2022
"Cx stated lid not locking and loud operations inspected tested and verified cx complaint found tape still on new lid causing interference with latch. Removed tape and got unit to lock consistently ran unit through diag on test 12 for spin cycle. Found noise during spin and agitate tilted unit back and found gearcase leaked oil everywhere. Ordering gearcase, rotor, stator, clutch and slider. Cannot reached due to SO parts. ; ordrng 1 W11393685 (Gearcase) and 1 W11195971 (Motor) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W11260238 (Rotor) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Ellicott City, MD 21043
Robert L.
Job Details: 11/23/2022
"on arrival housing sent was wrong and unit had stopped working found f5e4f5e1 and was unable to activae lid lock from diagnostics, orderin lid lock and faucet switch , will use control on return; ordrng 1 W11174419 (switch) and 1 W10810403 (lid lock assy)"
We serviced a
WHIRLPOOL OVEN
Model WFE550S0HZ1
Near Fairfax, VA 22030
Carl R.
Job Details: 11/23/2022
Duplicate ticket. Was completed by previous tech.
We serviced a
WHIRLPOOL OVEN
Model WFE550S0HZ1
Near Fairfax, VA 22030
Carl R.
Job Details: 11/23/2022
Duplicate ticket. Was completed by previous tech.
We serviced a
WHIRLPOOL OVEN
Model WFE550S0HZ1
Near Fairfax, VA 22030
Carl R.
Job Details: 11/23/2022
Duplicate ticket. Was completed by previous tech.
We serviced a
WHIRLPOOL OVEN
Model WFE550S0HZ1
Near Fairfax, VA 22030
Carl R.
Job Details: 11/23/2022
Duplicate ticket. Was completed by previous tech.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Middletown, DE 19709
Frederick R.
Job Details: 11/23/2022
CX complaint is freezer light doesnt work. Inspected and found lights were defective. Replaced LEDs from pre-id. All lights working now. Also found ice bin defective. CX had prior repair on IM from another provider. Ice was coming out and just falling through into FC so she shut it off. Ordering ice container bin. Poke to CE. Scheduled on AT for next thursday; ordrng 1 WPW10670845 (container)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT910SAYM2
Near Chesterfield, VA 23832
Jerod R.
Job Details: 11/23/2022
replaced ordered parts and tested unit is now fully functional
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Carlisle, PA 17013
Drew B.
Job Details: 11/23/2022
installed control and now operates when hookup checks good
We serviced a
MAYTAG DRYER
Model MED5630HC
Near Chesterfield, VA 23832
Joseph D.
Job Details: 11/23/2022
unable to access unit; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Sutherland, VA 23885
Chris B.
Job Details: 11/23/2022
cx comp unit console is separating not allowing door to close replaced console tested unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model WTW8120HW0
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 11/23/2022
cx complaint sometimes she get a banging noise while using. inspected unit and found 0 error codes stored. ran auto test and found it finished without issue. ran a manual high speed spin and found the unit made no abnormal noises. I think its possiable we are getting some noise from the drain hose when unit is in a spin. advised cx to take a look at the hoses when she hears it again. mentioned using foam hose to wrap drain/ supply hoses to keep it from being noisy. i did see evidence/markings on back was and back of unit from drain hose. unit checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Washington, DC 20011
Mitchell H.
Job Details: 11/23/2022
cx complaint unit is not cooling again. got to unit and found low side pressure -25 high side 90 when i arrived. got nitrogen from van and filled to 180 psi. let sit and pressure started to drop very slow over 15 mins. only 3 psi but did drop so has sall leak somewhere. while pressurixed i checked over all jointws with uv light. no dye anywhere on evap or back of unit near comp. called techline with findings. found unit to have leak somewhere we could not access. unit is being put under for review. job completed. nothing more we can do.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Newark, DE 19713
Alexander W.
Job Details: 11/23/2022
Cx stated unit will not do anything inspected tested and verified cx complaint found F5E4 error code tested lock and found lid lock not actuating at all. Ordering lid latch and resched for 12/2 ; ordrng 1 W11307244 (Lid latch)
We serviced a
JENN-AIR RANGE
Model JDS9865BDP
Near Bethesda, MD 20817
Roberto I.
Job Details: 11/23/2022
"Cx complaint the 2 left burners not working.Tested left burners, found bad ignites and lots of rusted parts, including screws. Quoted repair $557.47 with $110 labor for certridge JGA9150ADP replacement. Cx needs more time to make a decision. Collectred $120; ordrng 1 JGA9150ADP (cartridge)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Charlottesville, VA 22901
Kyle A.
Job Details: 11/23/2022
Installed and tested icemaker and unit is now as designes.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB01
Near Maurertown, VA 22644
Ezra M.
Job Details: 11/23/2022
"no cool. replaced start run device and run capacitor. due to compressor not running.; ordrng 1 W10873801 (start-dev EM VS) and 1 WPW10350564 (capacitor EM VS), used 1 W10873801 (start device) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Kensington, MD 20895
Israel R.
Job Details: 11/23/2022
Installed new suspension and vavles. I tested the unit and the unit is back to normal operations.
We serviced a
WHIRLPOOL STACKABLE
Model WET4027HW0
Near Bethesda, MD 20814
Roberto I.
Job Details: 11/23/2022
"Cx complaint washer not starting.Confirmed washer not starting, control not responding. Unable ro run diagnistic. Confirmed 120Vac supplied to the control board. Ordering contrl board W11481725. Collected $295.17, balance due $125. Return visit 12/5/22; ordrng 1 W11481725 (washer control board) and 1 look (look)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Annapolis, MD 21409
Alexander D.
Job Details: 11/23/2022
"cx provided pop showing unit delivered 8/23/22. cx called in complaint on 9/21. called office and spoke with VL and was advised we can get repaired covered. cx complaint oven door glass shattered. cx called in complaint within 30day cosmetic warranty. replaced door asm and tested. unit is now working properly. door asm didnt come with a nameplate, showed cx and they said they like it better without it and they have a warming drawer under unit that has one anyway."
We serviced a
KITCHENAID RANGE
Model KSDG950ESS3
Near Georgetown, SC 29440
Jason T.
Job Details: 11/23/2022
"Installed new UI-Panel, touch control keypad #'s 1-4-7 also clock-tools not operating to touch, no error codes found. Advised cx parts on re-order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W10915031 (panl-cntrl) and 1 W10814133 (bezel-knob) and 1 LOOK (LOOK)"
We serviced a
JENNAIR DISHWASHER
Model JDPSS245LX0
Near Fairfax, VA 22032
Carl R.
Job Details: 11/23/2022
"Cx complaint is, Steam is escaping during wash cycle, dripping down onto the dishwasher and wood panel Seal. Found seal/gasket allowing steam / water to escape pass the door gasket and pool water on the counter and on to the floor. Replaced original gasket with new gasket."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Tysons, VA 22102
Jason A.
Job Details: 11/23/2022
CX = builder / maintenance moved units around & lost track of what rooms they are in. Another dryer scheduled for 11/28; schdld next appmnt for 11/28 MON !
We serviced a
JENN-AIR REFRIGERATOR
Model JFI2589AES3
Near Arlington, VA 22207
Lloyd B.
Job Details: 11/23/2022
"Cx complained the unit did not operate. Installed new control, programed the code and the unit now powers on and cools. Job complete"
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near New Freedom, PA 17349
Bernard M.
Job Details: 11/23/2022
"Cx complaint unit is makes noise while spinning. Entered into diag and found no error codes. Ran test cycle and found the unit didn't reach max RPMs when in spin mode. Inspected underneath and found oil leaking from gear case. Oil has sprayed all around the inside of cabinet as well as clutch and slider. Ordering parts and 2 call count for gear case repair, once approved contact cx to reschedule; ordrng 1 W10902814 (washplate) and 1 W10752187 (screw) and 1 W11393685 (gear case) and 1 W10915700 (stator) and 1 W10734521 (clutch) and 1 W10754448 (shifter)"
We serviced a
WHIRLPOOL COMBO
Model WET4027HW1
Near ,
Alexander W.
Job Details: 11/23/2022
Cx stated unit leaking white specs on clothes inspected tested unit cannot verify cx complaint recommend cx run a clean washer cycle and put cleaning tablet in unit. Unit is working as designed Job is complete