Service History 722 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near North Potomac, MD 20878

Julian H.

Job Details: 02/08/2023

CX complaint about a gap on RC found that gasket wasnt making fully contact with liner use heat gun to molded back to position closing fine

We serviced a

MAYTAG FREEZER

Model MBF1958XES1

Near Silver Spring, MD 20910

Brian F.

Job Details: 02/08/2023

"Cx states ice builds on bottom of freezer, FC door stuck, confirmed complaint. Ran tests 1-6, defrost thermostat closed, compressor and condenser fan turn on, RC and FC thermistors passed, damper opens and closes. Instructed cx to turn fridge off day prior to return job in order to thaw ice and open FC door"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH76719CZ2

Near New Castle, DE 19720

Taylor F.

Job Details: 02/08/2023

Cx complaint is unit sparking on the inside. Tested inspected and verifed complaint. Found damage to the wave guide which is a non servicable part. This is causing arching on the inside of the microwave. Called Whirlpool safety to document findings. Job is complete.

We serviced a

JENNAIR OVEN

Model JMW2427IM03

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 02/08/2023

"Cx complaint self clean didn't work again, it stopped after 30 minutes.Ran test mode, found F5E0 and F5E1 again. Latch assembly and appliance manager already replaced. Called tech line, spoke to Derek, he advised to replace door latch harness. Ordering door latch harness W11219538.; ordrng 1 W11219538 (door latch harness)"

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Broadlands, VA 20148

Richard B.

Job Details: 02/08/2023

"CX complant, Dryer takes two or three cycles to dry. Inspected unit and found three layers of lint in dryer lint catch tray basket. Cleaned that lint and ran dryer for a few minuets on timed dry and dryer heated fine. Ran dryer on air / fluff and did a dryer vent test. for 20 seconds three consicutive times and card remained on hanger all three times. did the test three more times for the CX and card remained on hanger again for all three times. Advised CX to seek a dryer vent cleaning company. Job completed, RB"

We serviced a

MAYTAG WASHER

Model MVWB965HC0

Near Glen Allen, VA 23060

Chris B.

Job Details: 02/08/2023

replaced slider and removed obstruction from agiattor tested unit now sound is gone apon opening bezel found it was white and need grey bezel did leave dispencer with cx to replace with bezel; ordrng 1 W10749759 (grey bezel)

We serviced a

WHIRLPOOL BEVERAGE CENTER

Model KBCS24RSBS04

Near Arlington, VA 22204

Lloyd B.

Job Details: 02/08/2023

Cx complained the unit would not cool. Installed new bi metal after melting ice and the unit shall now cool. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Moseley, VA 23120

John P.

Job Details: 02/08/2023

"Installed air Tower with additional foam and permigum did melt ice off of fill tube unit should start working if not will now need a door for the freezer compartment due to heater failing; ordrng 1 212643 (Sealer JPV/S), used 1 212643 (Sealer JPV/S) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF518SAHM

Near Arlington, VA 22206

Lloyd B.

Job Details: 02/08/2023

Cx complained of a leak. Installed new hoses and clamps and tested and it no longer leaks. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Baltimore, MD 21239

Brian R.

Job Details: 02/08/2023

cx complaint is unit stopped making ice for 2-3 weeks and also says light is always on or comes and goes for water filter and they just replaced. took temp readings of -1 in Freezer 27 in Fridge 7 through Ice Maker. also found door gaskets trearing. bar to ice maker up. cx said it goes up to dump ice but at times wont go back down. will order parts needed and office will schedule.; ordrng 2 W10830274 (Door Gasket)s and 1 WPW10196393 (Damper) and 1 W11542754 (UI Black)

We serviced a

KITCHENAID DISHWASHER

Model KDTE304LPA0

Near Rockville, MD 20852

Andrew H.

Job Details: 02/08/2023

"cx complaint is the unit is leaking water. unit was leaking water from under the unit. cx had towles down in front of the unit, i checked for error codes and found the unit had fae2 drip pan water errror code. i removed kick panle aand found water under the unit. i ran unit and could not find any leaks from under the unit. i checked under the sink and found water coming from this area. looked under the side while running the unit. i noticed a water line under the sink was leaking water on to the dishwasher drain line. and the water was leaking down on to the floor from the drain line and into the drain pan. i advised cx will need a plumber to fix the water line under the sink thats leaking"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near Pikesville, MD 21208

Brian R.

Job Details: 02/08/2023

cx complaint is unit does not heat that well or clean dishes that great. had a bunch of thing on the counter to show. me. tested and ran unit. could hear sump running and water spraying and arms moved. will order parts needed and as soon as approval is given and parts are in office will schedule.; ordrng 1 W11084121 (Turbidity Sensor) and 1 W11305303 (Control)

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS04

Near Potomac, MD 20854

Andrew H.

Job Details: 02/08/2023

"cx complaint is the unit is not cooling. i found the unit does not have any 134a in the system and the unit was still on. i replaced the compressor, and drier, pressure tested unit with nitrogen. i found leak at rc evap. i replaced the rc evap. i then pulled unit into a vac and filled to 4.50oz. unit is now working properly"

We serviced a

JENN-AIR RANGE

Model JGRP548HL01

Near Mechanicsville, VA 23116

Chris B.

Job Details: 02/08/2023

cx comp oven will not ehat insp unit conf comp found none of the 3 oven burner igniting no spark can smell and hear gas and can hear spark but cannot see it ordering spark mod and second tech to help move unit unit is huge will need two plastic mats and second man to help move unit; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Woodbridge, VA 22191

Robert W.

Job Details: 02/08/2023

CX Complaint is the unit isnt dispensing water. Arr at CX and before diag unit advise CX of fees and they stated they didnt know anything about charges and they think they have a warranty on unit cancel appt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM05

Near Baltimore, MD 21214

Justin S.

Job Details: 02/08/2023

cx says the unit cooled for a day then stopped cooling completely. found the unit is plugged in and active but both the freezer and refrigerator are at 70f. found dye on the suction line and the compressor. the unit needs parts; ordrng 1 W11407403 (suction) and 1 W11209866 (compressor) and 1 W10143759 (drier (service))

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Silver Spring, MD 20910

Roberto I.

Job Details: 02/08/2023

"CX complaint Fc door not sealing.Inspected unit, found Fc doo to low, not sealing on the top. Installed 2 plastic washers using pre id parts, and then molded the gasket with heat. Unit good to go."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Finksburg, MD 21048

Bernard M.

Job Details: 02/08/2023

Cx complaint the agitator comes loose. When arrived the washplate screw had become loose causing it to rattle. Removed agitator and found the threads in drive shaft are worn casuing the screw to come out. Ordering gear case and will use agitator and screw on return. Once approved contact cx to reschedule; ordrng 1 W11454741 (gear case)

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Murrells Inlet, SC 29576

Jason T.

Job Details: 02/08/2023

"Cx complaint, unit will not start a dry cycle, dispaly is working. Tested all circuits, found loose harness connection, backed out at the control, removed and repaired the connection, verified 5 vdc at the UI-Panel. Verified all unit functions for proper operation, cycle temperature at 150 degrees...working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrx988SIBM01

Near Henrico, VA 23229

Joseph D.

Job Details: 02/08/2023

Found unit shutting off when actuating freezer fan. Must replace freezer fan. Cx paid in full via; ordrng 1 W11452196 (Fan)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV08

Near Murrells Inlet, SC 29576

Jason T.

Job Details: 02/08/2023

"Installed UI-Panel and control, tested all unit functions for proepr operation...working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Ashland, VA 23005

Thomas B.

Job Details: 02/08/2023

"Parts sent were the exact same parts neither is needed for the repair reordering ice Bin, shaft, spring, and coupling; ordrng 1 W11347840 (Ice Bin) and 1 WP2220458 (coupling) and 1 WPW10258544 (shaft) and 1 W10852956 (spring)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS09

Near Arlington, VA 22206

Lloyd B.

Job Details: 02/08/2023

"Cx complained the units light would not work. Installed new control and tested and the hood light now works on high, med and low. Job complete"

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS20

Near Fort Belvoir, VA 22060

David J.

Job Details: 02/08/2023

"Cx complaint trim on outside of unit is not lining up. After previous techs visits. They had stated unit needed all new hinges. This is not true. There is no binding, no scraping, no gaps, no air leaks. The problem clearly is on the mounting trim. Cx had the right side of cabinet trimmed to fit this unit. When mounting the unit the trim has a gap between the cabinet and unit. Causing the mounting trim to not sit flush. Causing what looks like a bend in trim. Was able to temporarily fix with moving unit around. Ordering new mounting trim because current trim is bent. Will arrive once parts arrive ; ordrng 1 W11235461 (Right side mounting trim) and 4 W11602623 (Mounting screw)s and 1 W11235460 (Mounting trim left)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Providence Forge, VA 23140

Lucas R.

Job Details: 02/08/2023

"cx complaint lights flashing and draining, checked unit found no codes at this time, water in drip pan, leak at hose from inlet, tighrned hose, advised cx to have plumber replace hose, also found wires to terminal routed wrong, unintslled unit and replaced heater, reinstalled tested, unit working as designed. s code covers p&l for heater replacement.S17304"

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GM0

Near Powhatan, VA 23139

Joseph D.

Job Details: 02/08/2023

"Replaced UI, confirmed led illumination on both diag and normal cycle . Working properly. ; ordrng 1 W11193827 (Guide clip)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Maidens, VA 23102

Thomas B.

Job Details: 02/08/2023

Cx complaint unit is not working properly inspected unit removed and replaced the control panel tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Powhatan, VA 23139

Joseph D.

Job Details: 02/08/2023

Unit will not lock lid latch and response of control is delayed when activating components. Must replace both when available 3053 maidens ; ordrng 1 W11307244 (Latch) and 1 W11603810 (Control board d)

We serviced a

JENNAIR RANGE

Model JIS1450DS1

Near Richmond, VA 23233

Thomas B.

Job Details: 02/08/2023

Cx complaint unit is not working properly inspected unit removed and replaced the suppessor board tested for proper use unit now functions Normally

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Henrico, VA 23231

Chris B.

Job Details: 02/08/2023

pon arrival cx did not have screws insp unit found when trying to remove rotor broke off two tq30 bits unit will need 6 7mm screw for stator ordering stator rotor and clutch incase damged during removal of rotor will need strong drill andf possibly extra tq30 bits; ordrng 6 w11027980 (screws)s and 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W11260238 (rotor)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Woodbridge, VA 22191

Robert W.

Job Details: 02/08/2023

"CX Complaint is the normal cycle taking long CX thought it only took 30mins. Inspected unit there are no error codes in unit advise CX that the normal cycle takes longer then 30 Mins to complete a cycle and advise CX not to add detergent to bleach port, CX insrtution unit is working properly."

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Lititz, PA 17543

Justin L.

Job Details: 02/08/2023

Cx complaint control not always responding. Was able to access unit and found no saved codes. Tested unit and found only half buttons respond and outside of diagnostic none light up but once in diag all light. Ordering outer panel stainless with UI and setting return for Fri 2/10/23; ordrng 1 W11416788 (stainless panel with ui)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WML55011HS3

Near Silver Spring, MD 20910

Roberto I.

Job Details: 02/08/2023

"Cx complaint door not opening automatically.Tested door, found latch motor noisy and not turning. Replaced door interlock assy using pre id part. unit tested ok. Collected $277.46"

We serviced a

JENN-AIR COOKTOP

Model JEC3430HS00

Near McLean, VA 22102

Christian C.

Job Details: 02/08/2023

"Cx complaint right front burner does not use the triple burner. Inspected unit and found the triple burner only goes up to the dual burner. Found thermal events on switch and harness. Ordering harness, switch harness, and RF switch. Harness 0 in stock 10+ at whirlpool.; ordrng 1 W11110550 (main harness) and 1 W11129322 (switch harness) and 1 W11129442 (RF switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Myrtle Beach, SC 29575

Paul F.

Job Details: 02/08/2023

Installed new parts. All check ok.

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW1

Near Midlothian, VA 23112

Joseph D.

Job Details: 02/08/2023

"540 424 4620 replaced control fascia and drain pimp, unit will not actuate lock however. Must replace latch assembly ; ordrng 1 W11394572 (Latch)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Delmar, DE 19940

Michael E.

Job Details: 02/08/2023

"Replaced controls as per previous diagnosis. Tested unit and it is now working properly. CX paid for service, labor, S&H and part by check. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS01

Near Charlottesville, VA 22903

Kyle A.

Job Details: 02/08/2023

Installed compressor and evap and charged unit after leak testing. Will need to return with valve to repair water leak.; ordrng 1 WPW10420083 (Valve)

We serviced a

WHIRLPOOL RANGE

Model WFG975H0HZ2

Near ,

Robert W.

Job Details: 02/08/2023

"CX Complaint is the RF knob not turning off. Inspected unit and found the RF valve has failed and isnt shutting off, Replaced manifold and tested unit no leaks and unit is now working properly."

We serviced a

WHIRLPOOL OVEN

Model MER5550AAW

Near Vienna, VA 22181

Jason A.

Job Details: 02/08/2023

CX complaint RANGE OVEN BAKE does not heat. Test BROIL & found BAKE element has a couple of spots open. Cooktop elements ok. CX paid in full > JJ; ordrng 1 WP74010750 (BAKE element $32.08 )

We serviced a

WHIRLPOOL DRYER

Model WCD5090JW0

Near Edgewater, MD 21037

Eric W.

Job Details: 02/08/2023

cx complant of noise comming from rear of unit inspected unit found rear of drum rubbing on rear panel flexed out rear pannel and retested unit for 20 min no more noise

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFB00

Near Annandale, VA 22003

Jason A.

Job Details: 02/08/2023

CX complaint FRIDGE warm temps both RC & FC. Found unit running. Checked amp draw was 0.6A no ice block visible. 3CountSealSyst > JJ; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor kit / incl UV drier) and 1 W10913906 (coupler) and 1 3CountSealSyst (3CountSealSyst)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300ESS01

Near Washington, DC 20012

Roberto I.

Job Details: 02/08/2023

"Replaced part, unit tested ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Owings Mills, MD 21117

Brian R.

Job Details: 02/08/2023

cx complaint is unit worked great for first month and then she saw a leak on left front side. tested and checked unit. no codes found. did find lower door gasket warping. was able to heat and straighten to try to seal better. ran a cycle to check unit. will order parts needed and office will schedule.; ordrng 1 W11606677 (Door Seal) and 1 W11412300 (Dispenser) and 1 W11416460 (Vent)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ01

Near Skyline View, PA 17112

Drew B.

Job Details: 02/08/2023

replaced the compressor and drier and when pulled vac to verify to see if leak is in evap found to hold 29-30 in stayed for 15-20 mins and no raising. i then filled to 5.00oz of 134a and at that required scaled amount was readin 4 on low and 120 on high unit started cooling. appears to be in specs and checks good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Stafford, VA 22554

Tanner B.

Job Details: 02/08/2023

installed new check valve on dispenser line and new compressor and filter .. flushed w/ nitrogen and pressurized / leak checked .. vac unit down and refilled w/ 2.4oz of r600a .. allow 24hrs too cool .. tested dispenser.. job complete; ordrng 1 look (look)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRR56X18FW02

Near Delmar, DE 19940

Michael E.

Job Details: 02/08/2023

"CX complaint: no cool. Tested and verified complaint. RC thermistor passed. Evap has ball of ice on capilary. Compressor amp draw at 0.76. Called FR and unit needs compressor W10140971, evap W11507067, drier WPW10143759, coupler W11506635, 3 count and SS tech. CX did not approve repair at this time. Job is complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Havre de Grace, MD 21078

Neil H.

Job Details: 02/08/2023

cx complaint leaking left corner the gasket not sealing properly; ordrng 1 W11483553 (Whirlpool Dishwasher Tub Seal Gasket)

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Dumfries, VA 22026

Robert W.

Job Details: 02/08/2023

"CX Complaint is the unit isnt agitating. Inspected unit and found no errors ran diag and found the unit not agitating, Found actuator has failed Replaced and tested unit is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ04

Near Murrells Inlet, SC 29576

Jason T.

Job Details: 02/08/2023

"Cx complaint, not cooling-freezing properly, tested the sealed system, found compressor locked up, verified 120 vac at the start device. All circuits tetsed ok, ordering compressor kit to complete the repair, advised part will direct ship to her house, contact VIA dispatch to schedule a return visit once part is received. Charging for the service call only : $120.00 (PAID IN FULL Credit card REF # 4849836038); ordrng 1 W10507884 (compressor (CBE)) and 1 look (look)"

We serviced a

MAYTAG WASHER

Model MVWB765FC4

Near Williamsburg, VA 23185

Lucas R.

Job Details: 02/08/2023

"cx complaint lid cracked, verrified lid cracked, replaced lid, calibrated, tested, unit working as designed, cx dissatisfied with paying sc and labor, referred to customer service."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Laurel, MD 20723

Israel R.

Job Details: 02/08/2023

Customer complaint unit is not working found F2E2 error UI unresponsive. Removed ui and found the UI is shieting. Ordering new UI. Customer could not get the POP from the room that it is. The wife is working in the room they will email the receipt or have in for is when we come back entitlement is showing 3/1/22 . Ordering UI.; ordrng 1 W11368911 (UI)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Baltimore, MD 21218

Brian R.

Job Details: 02/08/2023

replaced power cord and plugged in unit and tested. unit checks. control not needed. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Elkridge, MD 21075

Israel R.

Job Details: 02/08/2023

Picked up loggeers and send it to the shop for package preparation.; saved tckt

We serviced a

WHIRLPOOL DRYER

Model WED7500GC0

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 02/08/2023

"installed new rollers, job complete ."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Severn, MD 21144

Israel R.

Job Details: 02/08/2023

Customer complaint unti washing is shaking and walking all over the place. I found the unit is on a pedestal and is shaking a lot on fast spin and low sping. Replaced the dampers and stil the same thing it does not seem to be changing speed and is doing everything on high speed ordering control. Call customer when part is available.; ordrng 1 W11583890 (Control Board)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS01

Near Scottsville, VA 24590

Kyle A.

Job Details: 02/08/2023

Installed ui and unit is now as designed.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC1

Near Conway, SC 29526

Jason T.

Job Details: 02/08/2023

"Installed belt switch, when testing the unit found motor housing for the harness not allowing to seat properly for contact. Installed motor from van stock, verified all unit functions for proper operation...working as designed.; ordrng 1 279787 (motor JT VS) and 1 LOOK (LOOK), used 1 279787 (MOTOR) from stock"

We serviced a

WHIRLPOOL COOKTOP

Model WFE320M0JW0

Near Edenton, NC 27932

Branden R.

Job Details: 02/07/2023

"cx under impression unit has warrenty advised unit is not under any type of warrenty and service will be 120 not including parts or labor , cx refused service at this time"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Fredericksburg, VA 22407

Thomas B.

Job Details: 02/07/2023

Installed parts tested for proper use unit now functions Normally

We serviced a

MAYTAG RANGE

Model MER7700LZ0

Near Little River, SC 29566

Rolf K.

Job Details: 02/07/2023

installed new left rear infinite switch and new cooktop. all is ok. Operating as designed.

We serviced a

MAYTAG RANGE

Model MER7700LZ0

Near Little River, SC 29566

Rolf K.

Job Details: 02/07/2023

installed new left rear infinite switch and new cooktop. all is ok. Operating as designed.

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Little River, SC 29566

Rolf K.

Job Details: 02/07/2023

Technical Service Pointer #: W11636633 Rev A Contacted trade care. Unit submitted for replacement review. Left SR number and service pointer # with cx

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0B

Near Little River, SC 29566

Rolf K.

Job Details: 02/07/2023

Cx complains compressor runs too long. Changed settings to recommended and tightened door handle for cx. Unit operating as designed. All is ok.

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Little River, SC 29566

Rolf K.

Job Details: 02/07/2023

cx complains oven won't ignite. Found bad spark module. Replaced spark module. All is ok. Working as designed.; used 1 w11162730 (spark module) from stock

We serviced a

MAYTAG RANGE

Model MER7700LZ0

Near Elkton, MD 21921

Taylor F.

Job Details: 02/07/2023

Cx complaint is front two burners only working on high. Replaced switches from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

KITCHENAID DISHWASHER

Model KDPE334GPS0

Near Timonium, MD 21093

Bernard M.

Job Details: 02/07/2023

Cx complaint console doesn't respond on unit. Entered diag and found no error codes. I was able to touch every button and get it to function. Instructed cx not to press but to roll finger across in order to get unit to function. Gave cx quote for console repair and he'll declined new part and will try to get it to work. Unit works as designed. Cx paid $120 service charge

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS00

Near Baltimore, MD 21212

Marc M.

Job Details: 02/07/2023

"upon arrival unit was set to 'cooling off'. pulled unit out onto mat and began to removed rc evaporator cover. when doing so could hear the sound of pressure evacuating the system from any slight move of the refrigerator. when investigating further found that the pressure was coming from the foam piece in the liner surrounding the suction and capilary tubes to the rc evap. immediately upon moving the capilary tube, the copper completely severed at the liner where the pitting and corrosion were at the worst. took pics and contacted Techline. unit deemed non-repairable and is being sent for lead review. "

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHW08

Near Nottingham, MD 21236

Marc M.

Job Details: 02/07/2023

installed compressor and filter drier and pulled unit into 30 inch vacuum. unit held vacuum with no leaks. charged unit with 68 grams of r600a. unit developed frost pattern and now checks good.

We serviced a

KITCHENAID ICE MAKER

Model KUIA18NNJS11

Near Vienna, VA 22181

Richard B.

Job Details: 02/07/2023

cx refused service at door due to age . Decided to buy new. RB

We serviced a

WHIRLPOOL OVEN

Model WEE745H0LZ1

Near Chesterfield, VA 23832

John P.

Job Details: 02/07/2023

384309374322375320Set unit to 375 found temperature off calibrated oven tested working as designed

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Richmond, VA 23234

Chris B.

Job Details: 02/07/2023

cx comp unit will not complete cycle randomly insp unit could not duplicate cx comp did find end of drain pipe very deep in stand pipe and end of drain pipe was deff in water shortened drain pipe tested unit calibrated working as desighned

We serviced a

KITCHENAID COOKTOP

Model KCGS350ESS00

Near ,

Frederick R.

Job Details: 02/07/2023

CX complaint is flames too high. Inspected / tested and found no one adjusted flames at install. Adjusted flames but they are still too high and too much orange. Verified LP conversion. Ordering new burner heads and caps. Cannot reschedule dut to part availability; ordrng 1 W10833886 (cap-burner) and 1 WP8286813 (burnr-head) and 3 WP8286814 (burnr-head)s

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Ashburn, VA 20148

Ricky E.

Job Details: 02/07/2023

"installed parts, same issue.. all parts replaced in the blower area.. refered customer back to wpl.. unable to resolve issue due to the nature of the unit..."

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Fredericksburg, VA 22401

Thomas B.

Job Details: 02/07/2023

Unit is not heating ordering fuses and heating element ; ordrng 1 WP3387747 (element) and 1 280148 (cutoff-tml)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Ashland, VA 23005

Eric F.

Job Details: 02/07/2023

"Confirmed cx complaint unit melted item on element. Found damage to heating element, sump cover. Cx does not want unit repaired due to smell. Documented call with whirlpool safety."

We serviced a

JENNAIR RANGE

Model JGRP436HL01

Near Charlottesville, VA 22901

Eric F.

Job Details: 02/07/2023

"Unable to reach techline for documentation, rescheduling for tomorrow.; schdld next appmnt for 2/8 WED !"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Boyds, MD 20841

Roberto I.

Job Details: 02/07/2023

"Replaced part, unit tested ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Fredericksburg, VA 22407

Thomas B.

Job Details: 02/07/2023

Unable to locate unit 1st attempt ; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Abingdon, MD 21009

Neil H.

Job Details: 02/07/2023

replaced the motor and cap recalb washer and unit checked good.

We serviced a

JENNAIR OVEN

Model JJW8627DDS

Near Norfolk, VA 23505

Carl A.

Job Details: 02/07/2023

"replaced lower door recivers tested works as designed,cx decided that they also want to do the top ones at this time ordering the parts needed charged for parts only; ordrng 2 WP74010284 (hinge- doo)s and 2 WP74011337 (bracket)s"

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS01

Near Myrtle Beach, SC 29579

Rolf K.

Job Details: 02/07/2023

Cx complains no water coming from dispenser. Found frozen water line. Thawed water line and adjusted temperatures to reccommended. All is ok.

We serviced a

KITCHENAID RANGE

Model KFED500ESS03

Near Virginia Beach, VA 23452

Carl A.

Job Details: 02/07/2023

"cx complaint of unit beening on even when its was off,could not duplicated problem,but front left surface burner appeard to be very warm even thoguh in the off mode power still beieng pass trhough infit even in the off position called saftey spoke with Christian was given the ok to order parts for repair ordering all new infit switches; ordrng 1 WPW10296657 (SWITCH-INF) and 1 WPW10295048 ( Switch, Infinite (left Rear)) and 1 WPW10312185 (Surface Element Infinite Switch) and 1 WP7403P238-60 (switch-inf)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS08

Near Laurel, MD 20723

Robert L.

Job Details: 02/07/2023

"installed magnetron, inverter sent was damaged , reinstalled old inverter and unit worked fine, tested all ops ok, cx owed refund of $234.51, called office RJ processed refund"

We serviced a

WHIRLPOOL RANGE

Model WEG515S0LS1

Near Chesapeake, VA 23323

Austin D.

Job Details: 02/07/2023

cx complaint the front lefrt burner is not lighting but all other ones are. found that the igniter is not sparking at all. made sure wire was not damaged to igniter. orderinga new spark module and igniter.; ordrng 1 W10669526 (igntr-surf) and 1 W10898291 (spark module)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near New Carrollton, MD 20784

David J.

Job Details: 02/07/2023

Cx complaint unit dispenser not working. Arrived today and inspected. Found no error codes and ran test cycle. Unit completed with no errors. Tested detergent pump in component activation. Pump worked correctly and dispensed soap. Ran factory calibration. Had Cx explain to me how he uses unit. Found Cx did not have anything turned on at bottom bar that enabled softener or load and go. Explained how to use unit and made sure he was comfortable before leaving. Unit is working as intended. Job complete

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Chesapeake, VA 23323

Austin D.

Job Details: 02/07/2023

cx complaint the unit is noisy during operation. checked unit and found a cracked blower wheel. ordering all parts needed to resolve the issue. also a dryer repair kit just incase.; ordrng 1 W11549461 (motor) and 1 WP697772 (bloweer wheel) and 1 4392067 (dryer repair kit)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near McLean, VA 22102

Christian C.

Job Details: 02/07/2023

Cx complaint unit is leaking. Inspected unit and foud that water line is corroded and leaking water. Advised cx that they will need a plumber. Cx paid for labor.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Poquoson, VA 23662

Lucas R.

Job Details: 02/07/2023

"cx complaint unit making noise, checked unit found motor shaft seperated, and seal chewed up from motor not being properly seated on mount, replaced motor, tested, unit working as designed.; ordrng 1 279827 (motor lr/vc), used 1 279827 (motor lr/vs) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ08

Near Ashburn, VA 20148

Ricky E.

Job Details: 02/07/2023

customer stated that the unit wasnt dispensing water... verified issue and used a filter block off to test. with the block off the unit flowed water with no issue.. instucted customer to try a store bought filter and call back if needed..

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Chesterfield, VA 23832

Joseph D.

Job Details: 02/07/2023

Did not get to this store ; saved tckt

We serviced a

WHIRLPOOL RANGE

Model WGE555S0BS00

Near Big Cove Tannery, PA 17212

Andrew S.

Job Details: 02/07/2023

Cx complaint is that the unit was smoking and burnt toat in the upper oven on the toast mode. Upon arrival I inspected the elements and found no damage to the elements. I then attempted to start the upper oven and it throws an option not available error. I then entered into diag mode and found that there was an F6E1. I ran through the diag tests for the error code and found that the control has failed. I contacted WP Safety and explained my findings. I quoted the cx for the cost of the repair. Cx will decide at a later time.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Prince George, VA 23875

Joseph D.

Job Details: 02/07/2023

Ordering handle and trim ; ordrng 1 W11159497 (Handle) and 1 WPW10310922 (Trimmy)

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Gambrills, MD 21054

Israel R.

Job Details: 02/07/2023

Customer said it was giving problemns but is been working fine since not need to work on.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Gordonsville, VA 22942

Kyle A.

Job Details: 02/07/2023

Hot valve is sheared off. Ordering valve; ordrng 1 W11210463 (Valve)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Triangle, VA 22172

Robert W.

Job Details: 02/07/2023

Cx Complaint is the unit is making noise during agitaion portion of wash video sounds like teeth on clutch are slipping. Pulled unit out and found the nut has back off the gearcase and pulled isnt sitting properly and has broken teeth off clutch. Replaced clutch and added more blue locktight to nut tighten nut and tested unit and unit is now working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Richmond, VA 23220

Joseph D.

Job Details: 02/07/2023

Unit with bad filterhousing and seal at valve ; ordrng 1 W11346622 (Filterhead) and 1 W11548535 (Valve)

We serviced a

AMANA WASHER

Model NTW4516FW2

Near Stafford, VA 22554

Robert W.

Job Details: 02/07/2023

CX Complaint is the unit clothes are wet after cycle. Insopected unit and found the unit has no error codes ran unit and unit wasnt switching to agitate or spin pulled unit and checked all connection under unit and at control reseatted everything and tested unit is now working in diag ran drain and spin and unit is draining and spinning no problems.

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS

Near Mechanicsville, VA 23111

Joseph D.

Job Details: 02/07/2023

"Unit missing burner caps, will not ignite without burner caps. Rtm stated she may sell the unit in the meantime ; ordrng 1 WPW10299236 (Burner caps)"

We serviced a

WHIRLPOOL WASHER

Model LXR9245EQ2

Near ,

Bernard M.

Job Details: 02/07/2023

"Replaced both parts, unit runs as designed."

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