We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Glen Allen, VA 23059
Thomas B.
Job Details: 07/07/2022
Cx complaint unit is not working properly inspected unit found lint line clogged. Unit heats and has plenty volume out the rear home will need a vent cleaning service to fix issue with air flow. Unit is working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Winchester, VA 22603
Daniel J.
Job Details: 07/07/2022
complaint ice tray froze over no ice being made in freezer removed door found fill tube not inserted into fill tray removed and reinstalled icemaker with fill tube inside of housing jumped H to T confirmed no longer leaking and icemaker full with water
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Chantilly, VA 20152
Ezra M.
Job Details: 07/07/2022
"food freezing in rc. verified evap clear, damper in place. found gasket at rc thermistor not in place, not properly restricting airflow at thermistor. reset gasket properly, replaced thermistor."
We serviced a
MAYTAG DRYER
Model MEDC200XW1
Near Greater Landover, MD 20785
Samuel R.
Job Details: 07/07/2022
cx cancelled advising unit is now working properly
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Virginia Beach, VA 23456
Austin D.
Job Details: 07/07/2022
came out to replace the ingiter. disassembled the unit as needed. replaced the igniter and tested the unit. unit is now starting whenever the knob is turned to ignite.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBLC36FKS00
Near Virginia Beach, VA 23451
Austin D.
Job Details: 07/07/2022
"cx complaint unit not cooling and no ice, checked unit, fc at 14 degrees, defrost frost build on evap, thawed frost build with steamer. called techline, come to find wire backing out of harness at control, reseated wire and checked all connections, evap and condenser are working, icemaker is calling for ice, thermistor in range, advised cx to keep eye on temps and if issues persist contact via office"
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Virginia Beach, VA 23456
Zachery R.
Job Details: 07/07/2022
"assisted ar with repair, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBLC36FKS00
Near Virginia Beach, VA 23451
Zachery R.
Job Details: 07/07/2022
"assisted ar with repair, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Richmond, VA 23223
Chris B.
Job Details: 07/07/2022
cx complaint unit will not heat inspected unit confirmed cx complaint unit only getting 120v found breaker half flipped reset breaker tesetd unit wiorking as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Virginia Beach, VA 23456
Austin D.
Job Details: 07/07/2022
"cx complaint the doors not aligned. checked the unit and found the bottom left hinge loose. this was causing the unit to sag the left door. this can cause warm air migration. therefore, i tightened the hinge and made sure all doors were tightly sealing. unit is running as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT312CZJB00
Near Bailey's Crossroads, VA 22041
Jason A.
Job Details: 07/07/2022
CX complaint FRIGE not cooling. FOund unit is unplugged. Plugged unit in & compressor started up. 2CountSealSystR600. Lokringkit. Updated MS & POP - - - See SDpics. Maintenance moved to storage. Call in advance to get location > JJ WRT312CZJB00 / VSX0484666; ordrng 1 2CountSealSystR600 (2CountSealSystR600) and 1 Lokringkit (Lokringkit) and 1 W11370578 (Compressor kit incl drier) and 1 W10913906 (coupler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Virginia Beach, VA 23464
Austin D.
Job Details: 07/07/2022
"came out to replace the seperator. disassembled the unit as needed. replaced the seperator. tested the water, ice, etc. all working correctly. unit is running as designed."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bear, DE 19701
Jonathon C.
Job Details: 07/07/2022
"cx complaint, unit buzzing and lid locked. tested, inspected, verified complaint. found buzzing comming from a stuck drain pump. cleared blockage from drain pump, unit working for the time being but pump is still needed. ordering drain pump.; ordrng 1 W11396717 (drain pump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42QMW02
Near Glenwood, MD 21738
Justin S.
Job Details: 07/07/2022
cx says the unit is not cooling at all. had the unit off when i arrived. turned the unit on and the compressor and fans activate but i hear a lot of clicking from the control and it is turning the evaporator fan on and off. can feel heat coming off the discharge tube. Technical Service Pointer #: W10823361 deals with the control replacement. replaced the control and tested. the unit is no longer turning the evaporator fan on and off
We serviced a
MAYTAG DISHWASHER
Model MDB8969SDM3
Near Elkton, MD 21921
Jonathon C.
Job Details: 07/07/2022
"saftey call for fire. inspected unit, cx had taken off the door on arrival. attached pictures of damage. the fire originated from the heater plug on the mother board. melted the board, front panel, door latch, outter door panel and main harness. deemed unrepairable by Whirlpool saftey. saftey consession M13FG81WL1and "
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Ocean View, DE 19970
Michael E.
Job Details: 07/07/2022
"CX complaint: loud sound and lights intermitant. Tested and verified complaint> i found the evap fan is humming and left RC door switch is not always bring lights on. Ordering evap fan blade, door switches and marking evap fan motor for return visit. Scheduled next visit for 7/18 anytime; ordrng 1 W11384469 (switch) and 1 W11396033 (switch) and 1 WP2163777 (blade-fan)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Newark, DE 19713
Jonathon C.
Job Details: 07/07/2022
"cx complaint, grinding noise. replaced parts per prior diag. tested unit, unit working as designed, job is complete."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS06
Near Upper Marlboro, MD 20772
Robert A.
Job Details: 07/07/2022
"Cx complaint that the unit's lower oven outer glass is broken. I inspected the unit and confirmed the complaint. I found the unit needs a new outer glass. The unit needs a stainless steel replacement, a black stainless replacement was sent. I'm ordering the correct part again for the return visit. I collected the payment in full by CC.; ordrng 1 W10577911 (stainless outer door)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Newark, DE 19711
Jonathon C.
Job Details: 07/07/2022
"cx complaint, no sound. replaced parts per prior diag. tested unit, unit working as designed, job is complete."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Towson, MD
Keith H.
Job Details: 07/07/2022
cx complaint is unable to cancel bake cycle inspected unit and there is a service pointer for this sp w11525545..however cx and i were unable to connect unit to internet so i replaced console with updated on and tested it unit is working
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW07
Near Abbottstown, PA 17301
Sal R.
Job Details: 07/07/2022
"Per the previous tech, I was able to access the compressor compartment and installed 3 mastics . Unit test good."
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Washington, DC 20002
Mitchell H.
Job Details: 07/07/2022
cx complaint unit is not working. just showing f20. installed control and tested. unit is now going through test mode and starting cycles. job completed.
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Washington, DC 20002
Mitchell H.
Job Details: 07/07/2022
cx complaint unit is not working. just showing f20. installed control and tested. unit is now going through test mode and starting cycles. job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near York, PA 17408
Sal R.
Job Details: 07/07/2022
"CX complaint is that the unit is not opperating completly. I found that the UI is not chiming at all. I also found that the RC Evap drip pan is bowed and cracking. Per Technical Service Pointer #: W11092686, I am ordering 1 service kit (W11457241), I am also ordering 1 UI control (W11092503). Once the contract is apporved, please have someone form the office call to set a return date.; ordrng 1 W11457241 (service kit) and 1 W11092503 (UI console)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Virginia Beach, VA 23454
Zachery R.
Job Details: 07/07/2022
"cx complaint unit clicking every 15 mins and door rubbing cabinet, checked unit, adjusted door. no fault codes, ran test cycle, heard slight thump, ran a 2nd cycle and heard loud thump sounds to be to wax vent motor, ordering wax vent motor, control, and dispenser to complete repair.; ordrng 1 W11462459 (control) and 1 W11412300 (dispenser) and 1 W11416460 (waxventmotor) and 1 W11545539 (gasket)"
We serviced a
WHIRLPOOL WASHER
Model MFW9800TQ0
Near York, PA 17403
Drew B.
Job Details: 07/07/2022
cx complaint that unit...is flashing the fh code and after trouble shooting the unit per the rtech sheet the unit connections are tight secure their is no noticable hole etc in pres hose and ran auto test and rinse and spin and started normal cycle no issues could have been duplicated. collected 120.00 for service and cx is gonna call backwithin 30 days if issues keep happening bring back the parts listed for possible issues
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Norfolk, VA 23504
Zachery R.
Job Details: 07/07/2022
upon arrival noticed live roach. snapped pic of roach and advised cx to contact exterminator.; saved tckt
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Delmar, DE 19940
Frederick R.
Job Details: 07/07/2022
CX complaint is dryer no heat. Replaced all part from prior diagnosis minus terminal block. After repair I tested unit and it is now working properly. Job is complete
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AEB
Near Owings Mills, MD 21117
Brian R.
Job Details: 07/07/2022
cx complaint is unit started with no ice and she changed the filter and then started with cooling issues then stopped cooling in both sections. all lights and fans check and evap clear as unit is hot.unit is way O-O-W and she said like 16 years old. pulled unit out and compressor and fan running. compressor temp was 97 and lines were 77. unit was running but no cold air blowing out. called RE with all reading and to go over unit and compressor is bad. went over parts and prices as well.unit will need compressor replaced and pressure tested and charged. went over unit and quote with cx. cx wants to replace unit. gave quote for now. ; ordrng 1 W10160407 (Compressor 363.72) and 5 R134a (charge 5.50)s
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Barboursville, VA 22923
Eric F.
Job Details: 07/07/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Towson, MD 21204
Keith H.
Job Details: 07/07/2022
cx complaint is lights dont come on when door is open inspected unit and found both hinges loose. i tighted screws on hinges doors open and close properly and lights work
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM00
Near Barboursville, VA 22923
Eric F.
Job Details: 07/07/2022
"Cx did not know about separate labor fee, refused service, cx going to call whirlpool and request a concession."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM02
Near Baltimore, MD 21213
Shane M.
Job Details: 07/07/2022
cx canceled at door.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Manheim, PA 17545
Justin L.
Job Details: 07/07/2022
Cx complaint of high temps and burning smell. Was able to access unit and found 242VAC incoming at terminal block. Checked all connections and all fuses had continuity with element having a resistance of 9.8 Ohms and no signs of grounding. Ran unit on high heat and using thermocoupler found it to cycle with a low of 128F and a high of 166F. Called techline and spoke to Bruce SR#7734058845. Attempted to call safety but they were closed. Cx has a pvc 90 coming off vent into flex vent. As per installation instructions cx will need to change to correct. Unit currently operating as designed. Please send shop job to contact safety; saved tckt
We serviced a
KITCHENAID RANGE
Model KSGB900ESS3
Near Woodbridge, VA 22192
Tanner B.
Job Details: 07/07/2022
installed new rf burner head. tested unit. job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Reinholds, PA 17569
Justin L.
Job Details: 07/07/2022
"After previous visit unit has been operating with no issues for 5 months. No use for parts at this time but if issue arrives in future please pre-id control, shifter, and harness and make mandatory. Unit operating as designed no further work needed"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Silver Spring, MD 20904
Israel R.
Job Details: 07/07/2022
Customer complaint unit is not stopping. the unit is running for ever. I tested the unit and found the unit timer is not mocing. The unit is operatiojns correcrtly. Heating and unit is drying just not stopping. I ran a time dry and the time dry did not stopped. It stayed on 30 min for ever. Ordering timer and control board. 14 and 6 at tribles.; ordrng 1 WPW10476828 (cntrl-elec) and 1 WPW10185992 (timer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHB01
Near Westminster, MD 21157
Justin S.
Job Details: 07/07/2022
replaced the ice maker and tested. the unit completed the rotation and filled. the unit is nwo good
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Greensboro, MD 21639
Andrew W.
Job Details: 07/07/2022
"cx complaint is 2 error codes. inspected and verified complaint. unit is clearly neglected, has scratches and food spilled all over it. unit has odor coming from it. filters are caked and have not been cleaned. top spray arm is visibly cracked. put unit in diag mode and found 4 error codes. F9E1, F10E2, F8E4, and F9E2. called WPTL to share findings.Spoke to Steve SR# 7734055825unit is under lowes extended contract and needs authorization for repair. unit also needs to be cleaned and under the unit has piles of trash and debris with ants and bugs crawling in it. needs to be cleaned before tech can service. Quoting cx for cost of repair to be $1,030.75. has to be approved before moving forward. charging double labor for the amount of parts needed for repair. cannot reschedule w/o apprvl.; ordrng 1 W11412300 and 1 W11416460 and 1 W11545539 and 1 W11545290 and 1 W11416363 and 1 W11414944 and 1 W11551233 and 1 W11568785 and 1 W11507999 and 1 W11590538 and 1 W11573766 and 1 W11128231 and 1 W10903468"
We serviced a
KITCHENAID RANGE
Model KFGD500ESS03
Near Bowie, MD 20715
Andrew H.
Job Details: 07/07/2022
Parents complaint is the unit has a gas leak. Inspected unit found gas off. I checked the regulator the gas line not felt tight but the line was loose where I could wiggle the line back and forth. I tightened the gas line up and checked all connection in the rear. I turned gas on and use gas sniffer to check for leaks No leaks found. I called Whirlpool safety
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH01
Near Myrtle Beach, SC 29579
Jason T.
Job Details: 07/07/2022
"Tech called and spoke with the customer in reference to the unit, was advised by the customer that the cabinet on the bottom is exposed and you can see the insulation inside of the refrigerator tech line needs to be called in reference to this repair. Advise customer dispatch will call in the morning to reschedule, cx agreed.; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near York, PA 17403
Drew B.
Job Details: 07/07/2022
cx complaint that unit is freezing up again and not cooling i found mass amount of frost and the thermistor was not attach to the evap was able to thaw evap and install new thermistor and securely place unit checks good
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES1
Near Fairfax, VA 22032
Richard B.
Job Details: 07/07/2022
"CX complant. Oven sparked . Prior diagnosis found unit needs bake element , Due to being open, Installed bake element and tested unit by doing a preheat. Oven working as designed, job completed, RB"
We serviced a
KITCHENAID COOKTOP
Model KGCD807XBL02
Near Chambersburg, PA 17202
Andrew S.
Job Details: 07/07/2022
Per previous diag I was able to access and repalce the LF orifice holder. I then cleaned the ignitors and burner heads and reinstalled the unit. i then tested it and the unit is igniting. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Woodbridge, VA 22192
Demonte S.
Job Details: 07/07/2022
"Inspected the unit. Found that the cx is saying that the Freezer Section is cooling properly. I then checked the Freezer Temperature. I'm getting 55.5 Degrees. Noticed that the Deli Drawer isn't lighting up. Ran Service Test 4 on the unit. When unit was switching to Section 5 of Service Test 4 the unit shut down completely. User Interface then said P.o. = Power Outage. Called Whirlpool Techline Ref # 7733629420. Per Whirlpool Techline replace the User Interface Deli Drawer, Deli Drawer & Deli Harness. ; ordrng 1 W10815669 (DOR-FIP ( Stainless)) and 1 WPW10769076 (Whirlpool Refrigerator Display Control Board) and 1 W11170612 (Whirlpool Refrigerator Pantry Drawer Wire Harness)"
We serviced a
WHIRLPOOL OVEN
Model WMH31017HZ4
Near Taneytown, MD 21787
Bernard M.
Job Details: 07/07/2022
"Cx complaint the light under unit won't come on. Inspected unit and found cx had removed old bulb. Replaced bulb using vanstock 8206232A, and the light didn't come on. Ordering control and socket, once approved contact cx to reschedule; ordrng 1 W10210871 (socket) and 1 W11552018 (control), used 1 8206232A (bulb) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Fairfax, VA 22030
Richard B.
Job Details: 07/07/2022
"CX complant. No ice, Inspected unit and found ice maker empty . Found when testing ice maker tests OK , Ice maker rotates ,then does two fills , Ordering fill valve assembly . Further work needed, RB; ordrng 1 W11455388 (valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Crownsville, MD 21032
Kevin P.
Job Details: 07/07/2022
"installed new control and sump assembly, new sump is equipped with a diverter which the original did not have and i had to remove the diverter disc for it to work properly. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Bel Air, MD 21015
Neil H.
Job Details: 07/07/2022
cx complaint the ice maker not producing much ice found ice box fan low speed and replacing ice maker also on return; ordrng 1 W11579560 (Whirlpool Refrigerator Ice Maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hyattsville, MD 20782
Samuel R.
Job Details: 07/07/2022
cx complaint unit is not cooling.inspected unit and could confirm cx complaint.unit evap is frozen over.also found fridge gasket to not seal properly.cx will defrost unit.unit will need evap harness with bi metal and fridge door gasket W11581973 specail order W10136732 4 tribles; ordrng 1 W10136732 (gasket) and 1 W11581973 (evap harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDB02
Near Fredericksburg, VA 22407
Robert W.
Job Details: 07/07/2022
Cx Complaint is the unit isnt cooling. Inspected unit and found the start device not starting unit replaced and tested unit is starting to cool frost pattern on evap unit needs to cool 24hrs to make sure its cololing properly.
We serviced a
WHIRLPOOL DRYER
Model WED9750WR0
Near Upper Marlboro, MD 20772
Robert A.
Job Details: 07/07/2022
Cx complaint that the unit is leaking water. I inspected the unit and confirmed the complaint. I found the water nozzle inside the drum is leaking water. When the water is turned off it stops leaking. The unit will need a new water valve to resolve the issue. The part is listed as 'no longer available'. I recommended the cx to removed the water source from the dryer. I collected the service call by check.
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near ,
Michael E.
Job Details: 07/07/2022
Replaced orfice as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Westminster, MD 21157
Brian R.
Job Details: 07/07/2022
"cx complaint is soap or something is still on things when done and doesnt think unit runs like it should and push button for water is broke by soap drawer. no codes in unit. ran recalibration and auto test on unit.checked over unit and unit checks. also went over loading and temp issues as well soap for proper use and to get the most out of unit. ordered the 2 parts just in cas for the faucet switch. as soon as parts are in office will schedule and cx will try unit a few times they way it was explained and see how unit does. office will schedule when parts are in.; ordrng 1 W11174419 (Assembly, Faucet Switch (white)) and 1 W11375988 (Dispenser Bezel (white))"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Chesapeake, VA 23324
Zachery R.
Job Details: 07/07/2022
"cx complaint unit nonresponsive, checked unit, unit has proper power supply. checked voltage at control, come to find control not seated properly, reseated control, tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Red Lion, PA 17356
Drew B.
Job Details: 07/07/2022
cx had said they called to cancel apt. when arrived
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Butler, PA 16002
Justin L.
Job Details: 07/07/2022
Cx complaint unit not making ice. Was able to access unit and found icemaker going through harvest. Watched it go through rotation when it went to fill no water came through. Found voltage being sent to valve but valve not opening. Replaced valve with pre-id and tested unit harvested and filled with water no further work needed
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Ellicott City, MD 21043
Robert L.
Job Details: 07/07/2022
"cx complaint not washing well, swhite spots on clothing, found f0e2, found cx using full scoop of tide powder each load, all clothes look to have soap residue, instructed soap,, loading, cycles, water levels, wifi updates, tested all ops ok"
We serviced a
MAYTAG DRYER
Model MED6630HW0
Near Easton, MD 21601
Andrew W.
Job Details: 07/07/2022
Cx complaint is dryer making loud noise. per prior tech installed dryer repair kit. upon repair found unit severely built up with lint. lint was building up in the element and burning (sd pics) and also solidifying in blower wheel housing and motor windings. cleaned and cleared all hazzards and unit is working as designed. cx paid for $200 labor by check. job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Brunswick, MD 21716
Ricky E.
Job Details: 07/07/2022
"fnd units temps at 26 fzr and 42 ff. fnd rightside of the evap with frost along with the cap tube.. fnd no leaks with the unit and the compressor isnt overheating.. the unit may have a restrictionor a faulty compressor.. will need both on hand just in case, and a full sweep will need to be done...; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor) and 2 2callcount (2 call count)s"
We serviced a
WHIRLPOOL DRYER
Model WED6120HC2
Near Street, MD 21154
Neil H.
Job Details: 07/07/2022
cx complaint at times some items may end cycle and be damp tested the unit with wash cloth and lowered the front so items can hit sensor to sense better and reset unit.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Middletown, DE 19709
Taylor F.
Job Details: 07/07/2022
Cx complaint is unit not spinning out. tested inspected and verifed complaint. Found the actuator to be defective causing the unit to not shift into spin. Replaced actuator from pre id and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Virginia Beach, VA 23464
Austin D.
Job Details: 07/07/2022
"came out to look at the washer machine. upon arrival the cx was not there. came out after about 7 minutes. went inside and asked if cx was aware of the service call. cx had a call and kept walking away. i couldnt get a definitive yes for the service call. therefore, i waited and called for the cx. he finally showed and then quickly had another call to anser before i could explain the service to him. i grabbed my belongings and advised the cx that i will not be completeing service due to the cx not being ready for me or allowing me to explain the service before getting involved. also cx had the washer laying on its face and i would not be able to do anyting until he picked the unit back up right."
We serviced a
WHIRLPOOL DRYER
Model WED94HEAC1
Near Edgewater, MD 21037
Kevin P.
Job Details: 07/07/2022
"installed front felt seal and advised cx to allow 24 for adhesive to dry before use, job complete."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ01
Near Dundalk, MD 21222
Milton J.
Job Details: 07/07/2022
"CX complaint RC not cooling as should. Installed new Diffuser, Thermistor and Control as previously ordered. Unit now functioning properly. -MJrob"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Sykesville, MD 21784
Brian R.
Job Details: 07/07/2022
cx complaint is unit first lost the ice maker and then stopped cooling all together and said now its cooling but making a loud noise. units O-O-W and they know. took temps readings first of 48 in FF and 31 in Freezer. pulled unit and sound is from compressor and its burning up. went over and checked unit. sealed system work needed. as soon as parts are in office will schedule. ; ordrng 1 W10779331 (Compressor) and 1 WPW10143759 (Drier) and 1 WPW10643261 (Evaporator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ
Near Gloucester, VA 23061
Lucas R.
Job Details: 07/07/2022
"cx complaint unit not cooling, checked unit found compressor locked, 120 vac to compressor,winding 8-8-16, compressor pulling 6 amps. sealed system tech needed for return visit.; ordrng 1 W11547313 (compressor) and 1 W11109499 (drier-tube) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL RANGE
Model WCI55US0JB00
Near Hockessin, DE 19707
Jonathon C.
Job Details: 07/07/2022
"cx complaint, unit only displays 2, 6, and power boil. replaced parts per prior diag. tested unit, unit working as designed, job is complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Tappahannock, VA 22560
Gill G.
Job Details: 07/07/2022
"cx complaint: unit is not agitating. found unit would not go into diagnostic mode. unit would not turn agitator. verified 119 vac to control. unit skips steps and goes to complete. found oil dripping from gearcase. ordered gearcase, control and encoder.; ordrng 1 W11513246 (control) and 1 W11391568 (control panel) and 1 W11449840 (gearcase) and 1 2countgearcase (2 count gearcase)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Severn, MD 21144
Alexander D.
Job Details: 07/07/2022
"cx complaint unit not drying well. inspected unit and verified complaint. unit is heating, everything checks good. checked vent outlet and found no airflow coming out, completely clogged. showed cx and advised to get vent cleaned and call back if issues persist"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Severn, MD 21144
Alexander D.
Job Details: 07/07/2022
"cx complaint unit not drying well. inspected unit and verified complaint. unit is heating, everything checks good. checked vent outlet and found no airflow coming out, completely clogged. showed cx and advised to get vent cleaned and call back if issues persist"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Tappahannock, VA 22560
Gill G.
Job Details: 07/07/2022
replaced harness. no stored fault codes. unit will not run diagnostic auto test cycle. unit will not start a cycle. unit stays in sensing mode.; ordrng 1 W11556725 (control) and 1 W11561182 (encoder)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Odenton, MD 21113
Alexander D.
Job Details: 07/07/2022
"replaced drive hub and washplate. metal part that mounts washplate to gearcase shaft was very stuck. could not get it off at first, had to use WD40 to get it off. calibration ran good but autotest would not activate any components. tried manual test and same thing, nothing works unless actuator is unplugged. replaced actuator from v/s. ran calibration and autotest. unit is now working properly. advised cx to run 2 cleaning cycles with affresh in a row to clean WD40 out of basket before doing laundry. cx paid remaining balance of 150.00 labor with c/c.; ordrng 1 W10913953 (actuator(AD v/s)), used 1 W10913953 (actuator) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Virginia Beach, VA 23451
Carl A.
Job Details: 07/07/2022
replaced all all parts tested unit calibrated works as designed
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB3
Near Millersville, PA 17551
Drew B.
Job Details: 07/07/2022
replaced main harness tested now checks good..
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near ,
Michael E.
Job Details: 07/07/2022
"CX complaint: still leaking. Tested and verified complaint> drip pan at evap not draining. I defrosted drip pan. In back i found drain tube was clear but when i poked upwards into drain with my small drain snake i was hitting ice and when i pushed it up, water flowed. I used straight ice pic and screw driver to break up the ice stuck between drip pan and drain tube. Unit is now working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Mountville, PA 17554
Drew B.
Job Details: 07/07/2022
cx complaint that unit is not cooling. they had the unit pulled out the cabinet and doors removed and all for access.. i was able to hook up the harness to the ui door just to turn unit on and taped switches and found the evap fan motor runs and diffuser was opening/closing.. didnt find any water in drip tray no signs of defrosting when removed power.. i had unit running for about 15 mins and not one sign of frost pattern on the evap.. will need a 3 call count ss repair all in stock call rv office to schd with them.; ordrng 1 WP2188822 (evap 7@trb) and 1 WPW10143759 (drier in @trb) and 1 W10309988 (compressor in @trb) and 1 sstech (ss tech) and 1 3callcount (3 count) and 3 w11506635 (process stubs)s
We serviced a
KITCHENAID RANGE
Model KDSS907SSS05
Near Ocean View, DE 19970
Michael E.
Job Details: 07/07/2022
Tested range for leaks as per previous diagnosis. No leaks detected by electronic sniffer. Unit is now working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Front Royal, VA 22630
Daniel J.
Job Details: 07/07/2022
noise during high spin whole cycle inspected suspension rods one bounce when pressed down checked for vertical movement when raised up on agitator can see and hear the agitator move and sound tighten agitator screw noise still there ordering gear case and absobers; ordrng 1 W11449841 (gear case) and 3 W11197416 (absobers)s
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Chantilly, VA 20152
Carl R.
Job Details: 07/07/2022
"As ibwas removing the was plate. The wash plate is seized on I tried pliers and other tools to remove wash plate. Needs new wash plate and door lock is not holding properly new basket came dented, cx seen dent. I tried to push it in. Ordering new basket, wash plate and lock and ring.; ordrng 1 W10849477 (Ring tube) and 1 W10752283 (Wash plate) and 1 W10752719 (Basket) and 1 W11307244 (Lid latch)"
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS02
Near Keedysville, MD 21756
Ricky E.
Job Details: 07/07/2022
ck fnd unit is leaking air from the ice door assy. fnd no error codes and the im fan is functional. temps im the fzr are at 0... need part...; ordrng 1 WPW10606117 (door-ice)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near N Litchfield, SC 29585
Jason T.
Job Details: 07/07/2022
"Cx complaint, no water from the dispenser, no ice production, found triple valve failure. Ordering valve to complete the repair, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11495416 (Triple Water Valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Boonsboro, MD 21713
Ricky E.
Job Details: 07/07/2022
"customer stated that the unit is loud and generates a squeeking sound when the door is opened... verified issues, but the unit is making normal operating sounds and the squeeking is from the rollers on the flloor... the unit is cooling and functioning properly..."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Pawleys Island, SC 29585
Jason T.
Job Details: 07/07/2022
"Cx complaint, will not bake or broil, cooktop not cycling properly, found terminal block burned up. Repair estimate total : $284.94 cx approved the repair. Installed from parts from truck stock to complete the repair, verified all unit functions for proper operation... working as designed.; ordrng 1 WPW10245259 (Terminal Block) and 1 W10281322 (Connector) and 2 WP3400029 (Nut)s, used 1 WPW10245259 (Terminal Blpck), 1 W10281322 (Connector), and 2 WP3400029 (Nut) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB03
Near Sinking Spring, PA 19608
Justin L.
Job Details: 07/07/2022
No answer at the door so reached out to office and they contacted cx to find out the address is wrong. Will need to reschedule as of now no further work needed
We serviced a
N/A N/A
Model WED5600XWO
Near Myrtle Beach, SC 29588
Jason T.
Job Details: 07/07/2022
"Cx complaint, noises during the cycle, found worn rear support rollers and the idler pulley is loose on the support shaft. Installed parts from truck stock to complete the repair, verified all unit functions for proper operation... working as designed. Cx does not use email ; ordrng 1 349241T (Support) and 1 W10837240, used 1 349241T (Support), and 1 W10837240 (Bracket Support) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Berryville, VA 22611
Daniel J.
Job Details: 07/07/2022
customer complaint inconstistent ice making tested no error and getting water also stated at times it works fine checked freezer temps fan blowing cold air and water being dispensed orderin new icemaker; ordrng 1 W11557001 (icemaker)
We serviced a
WHIRLPOOL WASHER
Model MAH8700AWW
Near Bowie, MD 20720
Andrew H.
Job Details: 07/07/2022
Customers complaint is the unit is not unlocking. Inspected unit I found tub full of water. I unlock door and removed water and I removed water from drain pump hose. I checked power to drain pump while unit was in drain and spin test during the first 3 minutes I had 1.2 volts ac. I found that the unit's not draining due to power not being sent from the control to the drain pump. I looked up control and found that it's no longer available. Customer paid for service call with credit card.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Barboursville, VA 22923
Eric F.
Job Details: 07/07/2022
Cx states they have extended warranty. Instructed cx to have warranty properly dispatched.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Stafford, VA 22554
Tanner B.
Job Details: 07/07/2022
Installed new bracket and insulation saftey team
We serviced a
WHIRLPOOL WASHER
Model WTW5500XW3
Near Baltimore, MD 21229
Shane M.
Job Details: 07/07/2022
"cx complaint the unit isnt spinning. put unit into test mode, found error code for shifter. gave cx a quote for the repairs. cx paid in full by check #108 $320.86 ordering shifter. cx would like wed 7/13 but advised to her not sure if parts will be intime.; ordrng 1 WPW10006355 (shifter)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Vienna, VA 22182
Jason A.
Job Details: 07/07/2022
CX complaint FRIGE ice forms on RC base & water leaks. Cleared all ice. Replaced pan Poured hot water & drains complete > JJ
We serviced a
WHIRLPOOL WASHER
Model MHW6000XW2
Near Bowie, MD 20715
Andrew H.
Job Details: 07/07/2022
Customers complaint it's not working. Unit has f6e1 error code. Communication with the MCU and acu. Also has F5 E1 error code door switch error. I found when I unplugged the door switch connector from the door lock the error code went away. I tried to run test mode unit said c0 and would not advance. It's getting 120 volts to the tcu. I found unit will need control and door switch. I quoted customer for repairs. Customer did not want to repair unit at this time. I advise customer if they did want to repair unit. they can call back and with other remainder balance.; ordrng 1 W10427972 (Control) and 1 WP8183270 (Door lock)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Arlington, VA 22207
David J.
Job Details: 07/07/2022
Cx complaint unit making loud metallic noise. Arrived at Cx home and could not find an issue. Cx stated she had in plugged for 48 hours and its now been running for a few days and working perfectly. Checked temp in RC at 38 degrees and FC at 10. The door was opened a few time before checking. Ice maker working and producing lots of cubes. Cx paid 120.00 for service call. Explained if it does happen again to give us a call before unplugging unit. Unit is now working as intended.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Middletown, DE 19709
Taylor F.
Job Details: 07/07/2022
Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the control to be defective. Replaced control from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
JENNAIR COOKTOP
Model JGD3536WS01
Near Herndon, VA 20171
Christian C.
Job Details: 07/07/2022
"Installed manifold, both front oriface holders and screws. When testing burners fount front center oriface holder does not line up with burner head. Reordering oriface holder. Cx paid for labor.; ordrng 1 74009553 (center front oriface holder)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Hagerstown, MD 21742
Danny R.
Job Details: 07/07/2022
unit has power compressro wont come on does come on in diag but no fans or compressor come on in regular mode .; ordrng 1 W11548534 (control) and 1 W11556910 (control ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Brookeville, MD 20833
Israel R.
Job Details: 07/07/2022
Customer complaint unit is overfrosting. I found the unit is completly overforsting. Like if is been overfrosted for a while but we were just there like 15 days before. I tested temp sensoer and is reading about 7.9k under icewater. heater is turning on. It could be that the unit was not thawed out completly when we replace the parts but everything seems to be good. Just overfrsoted but everything is testing good.
We serviced a
WHIRLPOOL FREEZER
Model KRFC300ESS07
Near Bowie, MD 20715
Andrew H.
Job Details: 07/07/2022
Customers complaint is the freezer drawer when pulled on left side will not open all the way and will cause the door to shift. Customer showed me when opening from the center there was not an issue and when opening from the right side there's not issue but when pulling on the door handle from the far left side of the door handle the door cockeyes and the gears will grind for the sliders. Inspected unit I did not find anything broken or wrong. I explained to the customer that pulling from the center is the best way to open the door and this can happen when pulling from the sides. This will cause the gears to not go on to the tracks properly and causing the door to become cockeyed. Customer understands and will do this from now on.
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Vienna, VA 22180
Carl R.
Job Details: 07/07/2022
"Cycle Skips - Sensing to Done - PRE-ID Cycle Skipping - Sensing to Completed. Talked with cx unit will agitate, but not washing. Tilted unit back so I can see underneath the washer machine. Seen oil on the bottom of the unit took pictures, removed cover. Needs belt, bolt splutch kit, hub, agitator, gear case, washer agitator plate.; ordrng 1 WPW10006384 (Belt) and 1 W10913953 (Actuator) and 1 W11454734 (Gear case) and 1 W10721967 (Splutch kit) and 1 W10752187 (Bolt) and 1 W10528947 (Washer drive hub) and 1 W11161960 (Agitator)"