Service History 717 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Martinsburg, WV 25405

Ken M.

Job Details: 02/09/2023

Control replaced and unit drained. Unit tested and is working properly.

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Conway, SC 29526

Paul F.

Job Details: 02/09/2023

Customers complaint is unit making noise when it heats up. Found debris down near the blower wheel. Removed and all check ok.

We serviced a

KITCHENAID RANGE

Model KSIB900ESS3

Near Vienna, VA 22182

Richard B.

Job Details: 02/09/2023

"CX complant, Water takes forever to boil o right front. Installed parts ordered by previous tech , Tested unit by boiling water on right front, STarted boiling in 4 minuets and rolling boil in 6 minuets. All other burners working as designed. Job completed, RB"

We serviced a

WHIRLPOOL HOOD

Model UXT4130ADS2

Near Fairfax, VA 22030

Jason A.

Job Details: 02/09/2023

CX complaint RANGE HOOD fan motor doesnt run. Replaced motor & fan switch. Test light & motor fan speeds work > JJ

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Sterling, VA 20165

Christian C.

Job Details: 02/09/2023

"Installed rollers, motor, blower wheel, heater box, and moisture sensor. Tested unit. Unit is heating. Asked cx if they had vents cleaned since last visit and they said they had it cleaned before last visit. Advised them that they need to get vents cleaned. If cx calls back get reciept for vent cleaning service before rescheduling."

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHB04

Near Wakefield, VA 23888

Zachery R.

Job Details: 02/09/2023

"cx complaint no cool, checked unit, fc at 55 degrees, rc at 60 degrees. compressor reading .8amps, thermistor reading 31k ohms. evap only has a partial frost pattern. unplugged evap fan, waited 10 mins for frost pattern to form. unit would not form good frost pattern, spoke with AR, quoted cx W10507884 compressor, WPW10143759 dryer , W11506635 coupler , WP2188823 evap, thermistor WPW10384183. cx unsure for repair at this time. cx paid $120"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Annandale, VA 22003

Demonte S.

Job Details: 02/09/2023

Inspected the unit. Found that the cx is saying that the Lid Latch isn't locking . Ran Service Diagnostics on the unit. Error Codes are F5E3 = Lid Lock Fualt. Checked the Control Board. Found that the J6 Connection isn't plugged into the control board. Plugged in the J6 Connection. Tested the unit. Cleared error codes. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Vienna, VA 22181

Richard B.

Job Details: 02/09/2023

"CX complant. Fridge makes noise, Inspected unit and confermed. Damper making noise when opeing and closing. Replaced damper and tested unit. Working as designed, Job compketed, RB"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL03

Near Oakton, VA 22124

Jason A.

Job Details: 02/09/2023

CX complaint FRIDGE defect in door & RC inner liner. Found styroafoam coming thru weep holes on L & R RC doors. RC liner has 2 strips on corners where the LEFT & RIGHT walls meets the ceiling. These are not weep holes but looks like the liner has a weak thin section & styrofoam is coming thru. It also looks like the factory has tried to clean up the stryofoam with a soft sandpaper grit & scratched the surface. There are still styrofoam pieces coming thru & CX is concerend of safety issue styrofoam could contaminate their food. CX has 2 young children in house. Called techline to document & sent pictures. Doors can be ordered & replaced but likely will have the same weepholes as it is part of the door. Techline documented issue & advised me to tell CX to contact customer service > JJ

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Ashburn, VA 20147

Christian C.

Job Details: 02/09/2023

Cx complaint unit is making a squeeking noise whenever in use. Inspected unit and while unit is running there is a squeeking noise found both the idler and rollers not spinning freely. Installed idler and roller. Tested unit and no more squeeking. Unit is heating. Unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Pasadena, MD 21122

Israel R.

Job Details: 02/09/2023

Installed new harness and tested. Unit is back to normal operations.

We serviced a

KITCHENAID RANGE

Model KFED500ESS03

Near Annandale, VA 22003

Demonte S.

Job Details: 02/09/2023

Cx has proof of Warranty 2nd through the 5th year of Service Manual. Failed parts is heating Element. Talked with office about this issue. Was told that parts are not covered. Cx wants a refund for the labor. Cx will talk with Whirlpool about this issue. If the cx calls back order the Heating Element = W11101459. Don't go without parts. ( Any questions please check Sd Pictures)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Fairfax, VA 22031

Demonte S.

Job Details: 02/09/2023

Inspected the unit. Found that the cx is saying that the Washer has wet clothes at the end of the cycle. Ran Service Diagnostics on the unit. No error codes. Ran a normal cycle to see if there is soap stuck in the Tub. No Soap bubbles found after the washer has filled. Called Whirlpool Techline. Per Whirlpool there is nothing wrong with the unit. They referred me to have the cx read the Use and Care Guide. If cx calls us back we are to refer the cx to Whirlpool Customer Care. Unit is working as Designed.

We serviced a

WHIRLPOOL DRYER

Model WED6120HW1

Near Fairfax, VA 22031

Demonte S.

Job Details: 02/09/2023

Cx has Proof that she made a purchase from Costco but there is no Model / Serial number on the Receipt. ( Was looking at the washer cause the cx made 2 appointments. Give the cx time proper time 12:37 - 1:21 p.m. and cx is still arguing with Costco and myself that I will not look at the Dryer. )

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Bunker Hill, WV 25413

Ezra M.

Job Details: 02/09/2023

"burning smell. found heater failed, replaced heater and tested."

We serviced a

WHIRLPOOL WASHER

Model WET3300SQ1

Near Washington, DC 20001

Samuel R.

Job Details: 02/09/2023

cx complaint unit is leaking.inspected unit and found unit tub to be leaning right front.during spng unit would leak.advised cx unit will need new suspension.cx will not go with repair.due to age of unit.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN402ESS00

Near Vienna, VA 22181

Richard B.

Job Details: 02/09/2023

"s84638 covers job, .Inspected unit and found units lights need converting to 3 point LED upgrade. When changing top right led module, Fixture was foamed in place and needed prying out, Interior cabinet got scratched . CX ois ok with it. Job completed, RB"

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Elizabethtown, PA 17022

Justin L.

Job Details: 02/09/2023

Cx complaint unit not operating. Was able to access unit and found no incoming voltage. Checeked breaker and found partially tripped. Reset and tested and found faulty door switch. Replaced with pre-id and tested unit now operates as designed no further work needed

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Stafford, VA 22554

Tanner B.

Job Details: 02/09/2023

"Adjusted timer assembly, tested unit. Job complete also needs dryer vent cleaned ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM0B

Near Stafford, VA 22554

Tanner B.

Job Details: 02/09/2023

"adjustedn im connection, tested unit. Job complete"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Fredericksburg, VA 22405

Robert W.

Job Details: 02/09/2023

"Arr at CX and found the unit falls in the Scode for element replacement but the element in unit was already updated, Unit is working properly."

We serviced a

WHIRLPOOL FREEZER

Model WRT318FZDB09

Near Conway, SC 29526

Paul F.

Job Details: 02/09/2023

customers complaint is water leaking out of the icemaker and ice cream is sometimes soft. Found the fill tube extension piece was not installed into the back of the icemaker properly. Reimnstalled all check ok.

We serviced a

JENNAIR DISHWASHER

Model JDTSS244GP0

Near Lititz, PA 17543

Justin L.

Job Details: 02/09/2023

Cx complaint buttons not always responding on console. Was able to access unit and found some buttons unresponsive. Quoted cx for repair and collected service call ($90 second unit) and will collect labor on return as part is cbe. Setting return for Mon 2/13/23; ordrng 1 w11302460 (console)

We serviced a

MAYTAG WASHER

Model MVW6230HC2

Near Laurel, MD 20707

Israel R.

Job Details: 02/09/2023

Installed new control board. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Fredericksburg, VA 22405

Robert W.

Job Details: 02/09/2023

Replaced FC IM and Light CX stated the RC IM was to be replaced aswell but IM sent is the Wrong IM ordering RC IM.; ordrng 1 W11579560 (RC IM)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Columbia, MD 21044

Robert L.

Job Details: 02/09/2023

"cx complaint rack was stuck and when removed roller broken, replaced left adjuster from pre-id, tested all ops ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300ESS01

Near Washington, DC

Andrew H.

Job Details: 02/09/2023

"cx coomplaint is the units not cooling. i found the compressor is locked up. i replaced the compressor, drier and coupler, i pulled unit into a vac and filled unit to 4.25oz. unit is now working properly; saved tckt"

We serviced a

WHIRLPOOL DBL WALL OVEN

Model RBD306PDB12

Near Gaithersburg, MD 20878

Julian H.

Job Details: 02/09/2023

CX complaint about unit not working put power back on control just beeps interior lights are on CX states b4 it went off it was giving a f2e6 membrane keypad error remove console & confirmed 242vac to main control need console & control PART NLA CX is going to but a new oven

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Lower Paxton Township, PA 17112

Cody H.

Job Details: 02/09/2023

CX complains unit top rack isnt rolling due to wheels failed. Inspected unit and found unit top rack adjuster had failed. Ordering rack adjuster kit for return visit to be set up by office.; ordrng 1 W10712395 (rack adjuster)

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Silver Spring, MD 20906

Roberto I.

Job Details: 02/09/2023

Cx complaint long time to dry.Ran a time dry cycle on high heat. At the exhaust the temperature cycled between 118F and 157F. Ran a sensor dry with a wet piece of paper towel on thesensor bars. the cycle ended when the paper was completely dry. I was unable to replicate any issue.

We serviced a

KITCHENAID DBL WALL OVEN

Model KOCE500ESS01

Near Charlottesville, VA 22903

Eric F.

Job Details: 02/09/2023

"Confirmed previous balance with office, 37.63 paid for previous returned part, new part is 118.44 after tax, 80.81 (tax included) due on return visit. Please order interlock assembley and I will charge cx on installation. Two tech requierd for return visit.; ordrng 1 W11033422 (interlock) and 1 look"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Columbia, MD 21046

Robert L.

Job Details: 02/09/2023

"cx complaint not turning on, found power buttton none responsive, found 120v at outlet and correct polarity, reset power at outlet, removed back panel partcially and could see control LED flashing properly, was able to ender diag, ui test all buttons responsive, something interfered with control communications, oultet dedicated, ran daig tests, tested all ops ok, if cx calls back order console W11603844 (will need 2 techs to replace part unit stacked)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Earlysville, VA 22936

Eric F.

Job Details: 02/09/2023

"Confirmed cx complaint unit door mullion not going into proper position when opening/closing. Found pivot block on top of cabinet not catching mullion properly, slipping past as unit opens. Order pivot block.; ordrng 1 WPW10344432 (block-piv)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKV0

Near Silver Spring, MD 20906

Roberto I.

Job Details: 02/09/2023

CX complaint keys not responding F6E1 on display.Confirmed error on display. Unable to run diag. Replaced UI using prer id part. Unit tested ok

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Stanley, VA 22851

Danny R.

Job Details: 02/09/2023

cx showed videos of lif latch light flashing every time unit stopd had code for lid latch replaced lid latch; ordrng 1 W11497303 (motor) and 1 W11428524 (caP) and 1 W11611306 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Laurel, MD 20723

Robert L.

Job Details: 02/09/2023

"cx complaint noise from under, removed cover and couldnt get back on , found noise from condensor bracket, adjusted bracket and noise stopped, showed cx how trim is installed with brass clips, tested all ops ok"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HZ7

Near Waynesboro, VA 22980

Danny R.

Job Details: 02/09/2023

untihas no power to lamp hpolder will need control cx will thinkover repair; ordrng 1 W11552018 (control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Gaithersburg, MD 20878

Julian H.

Job Details: 02/09/2023

CX complaint about unit not starting check cycles keys & not responding went to control no power then open junction box found wire nut loose to L1 wire took power off cut & re-wire with a wire nut from tool bag tested & working properly

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Shippensburg, PA 17257

Andrew S.

Job Details: 02/09/2023

Cx complaint is that the unit is making noise while spinning. Upon arrival I found that the unit is making a grinding noise when spinning. I also tipped the unit back and found that the gearcase is leaking. i am ordering the parts needed for the repair. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11454734 (Gear case) and 1 WPW10006384 (Belt) and 1 W10721967 (Splutch) and 1 W10528947 (Hub)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Abingdon, MD 21009

Neil H.

Job Details: 02/09/2023

cx complaint the dryer not drying on the first runfound unit heating went outside to check the flap but it has a siding cover which matches the house and it's full of lint and i felt leaves in there also cx will have it adjusted and cleaned because we can't touch it but unit good

We serviced a

JENNAIR OVEN

Model JJW2430DP02

Near Lititz, PA 17543

Justin L.

Job Details: 02/09/2023

Cx complaint oven showing error. Was able to access unit and found F2E1 error code. Quoted cx for repair who reached out to Jennair and due to being on a backorder Jennair is covering cost of part. Collected for service and cx will pay labor on return; ordrd 1 W11236887 (stainless console)

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Martinsburg, WV 25404

Bernard M.

Job Details: 02/09/2023

"Replaced all parts per previous tech, recalibrated and ran auto test, unit completed test without issues. Unit checks good"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Biglerville, PA 17307

Andrew S.

Job Details: 02/09/2023

Cx complaint is that the unit will not lock and start a cycle. Upon arrival I found that the lid latch has failed. i am ordering the lid latch. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11513248 (Lid Latch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Palmyra, VA 22963

Kyle A.

Job Details: 02/09/2023

Installed icemakers and unit is now as designed.

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Hanover, PA 17331

Sal R.

Job Details: 02/09/2023

"CX complaint is that the unti give a LF error. I found a F8E1 error code . I found the hot side valve to not be opperating. I am ordering 1 valve (W11316255). Once the contract is apporved, please have someone from the office call to set a return date.; ordrng 1 W11316255 (hot side valve.)"

We serviced a

MAYTAG WASHER

Model MVW7232HC0

Near Abingdon, MD 21009

Neil H.

Job Details: 02/09/2023

cx complaint white residue on colors found the same residue around the dispenser area asked cx how much soap they use and told more than 2tbsp and the detergent is extra con. so explained to cx that running clearer through it to remove old soap and once and month after and cutting back on soap 2tbsp all that's needed and issue will correct itself.

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHZ08

Near Colonial Heights, VA 23834

Chris B.

Job Details: 02/09/2023

cx comp unit liner splitting insp unit conf cx comp found liner splitting allowing warm air into cabintet ordering white epoxy 8201700; ordrng 1 8201700 (white epoxy)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Frederick, MD 21703

Ricky E.

Job Details: 02/09/2023

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Sinking Spring, PA 19608

Cody H.

Job Details: 02/09/2023

"CX states unit hasnt been making ice for months. Temp in RC is 41*F and FC is 10.4*F. Icemaker not wanting to rotate due to ice buildup on inside of ice tray, was able to free icemaker from ice buildup unit is rotating freely but sluggish. Unit was able to pull water to icemaker. Ordering icemaker and tray for return visit to be set up by office when all parts arrive; ordrng 1 WPW10300024 (icemaker) and 1 WPW10212139 (ice bin)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Germantown, MD 20876

Ricardo S.

Job Details: 02/09/2023

Replaced hose.. unit tested and works fine

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53521HZ06

Near Suffolk, VA 23435

Zachery R.

Job Details: 02/09/2023

"cx complaint light nonresponsive. verified issue, unit has proper voltage, come to find defective control, ordering control to complete repair.; ordrng 1 W11545876 (control)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Spotsylvania Courthouse, VA 22551

Robert W.

Job Details: 02/09/2023

CX complaint is unit is making noise. Advice CX of charges and CX stated unit is under extended warranty but ticket wasnt dispatched properly. Advise CX to contact extended warranty company to have ticket dispatched properly. Cancel appt

We serviced a

WHIRLPOOL DRYER

Model WED5100HC1

Near Carlisle, PA 17013

Fred G.

Job Details: 02/09/2023

"cx complaint seal came off drum. inspected unit and found inner drum seal failed. seal came off drum. seal came off while in use and found drum itself is now out of round. unit needs drum to correct issue. also found rear bulk head was loose to back panel tried to tighten screw and found they would not tighten. i was able to replace screws with van stock and found rear bulk head now is secured to unit. ordering drum. advised drum ships to them. once in cx will call and set up a return visit.; ordrng 10 WP488729 (screw (FG VS))s and 1 W10545923 (drum), used 10 WP488729 (screws) from stock"

We serviced a

WHIRLPOOL DOWNDRAFT

Model CEM2745FQ1

Near Chambersburg, PA 17201

Andrew S.

Job Details: 02/09/2023

Per previous diag I was able to access and replace the timer. I was unable to test the unit. Maintenance was not there to return power to the unit. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDM04

Near Springfield, VA 22150

Lloyd B.

Job Details: 02/09/2023

Cx complained the unit was freezing things. Inspected the unit and found the rc was around 30 degrees on the lowest setting. Spoke with a few SS techs who say it may be an overcharge and needs sealed system work. Sealed system tech required. 2 job count.; saved tckt

We serviced a

WHIRLPOOL DRYER

Model LER4634PQ0

Near York, PA 17408

Drew B.

Job Details: 02/09/2023

replaced harness now operastes heats and runs

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Carlisle, PA 17013

Fred G.

Job Details: 02/09/2023

"cx complaint unit is leaking from back. inspected unit and found inlet valve failed allowing water to leak out of it. i was able to replace inlet valve with van stock. tested unit and found unit now checks good.; ordrng 1 W11210463 (inlet valve (FG VS)), used 1 W11210463 (inlet valve) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Mount Wolf, PA 17347

Drew B.

Job Details: 02/09/2023

"replaced compressor drier and pulled vac that held for 29-30 for about 45 mins after running for 15 mins pulling waited 30-45 mins when turned off to see if anything had rasied indicating leak and didnt happen, i then processed to fill with 5g of r600 and allowed unit to start cooling unit appears to be functional wait 24 hours for proper in temp range."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Gettysburg, PA 17325

Bernard M.

Job Details: 02/09/2023

"Replaced all parts, and ran test cycle unit filled but the sump didn't activate. Inspected underneath and found no damage to harness. Found when unit leaked due to element, water leaked into motor shorting it out. Ordering sump assembly, once approved contact cx to reschedule; ordrng 1 W11416362 (sump assembly)"

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFM01

Near Baltimore, MD 21218

Shane M.

Job Details: 02/09/2023

"cx complaint the unit isnt cooling. can confirmed. took evap cover off, found ball of ice on low/high side. showed cx. gave cx a quote $954.24. compressor covered for 10yrs. cx paid svc call by card."

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LS1

Near Hagerstown, MD 21740

Bernard M.

Job Details: 02/09/2023

"Replaced harness and attempted to preheat on bake and found the electrode didn't spark to ignite. All burners and the broil ignite. Ordering bake electrode, once part is in contact cx to reschedule; ordrng 1 W11524031 (bake electrode)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Baltimore, MD 21215

Emmanuel R.

Job Details: 02/09/2023

"Cs unit is going off balance, confirmed complaint. Found unit was completely off level so unit would go off balance very quickly. Leveled unit and it got better but unit is still woobling way too much for me. Inspected suspension and found suspension is worn out and weak. Quoted customer but she declined and will think about it."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Leesburg, VA 20175

Ken M.

Job Details: 02/09/2023

"Customer complaint is that the lid does not latch properly. Ran test cycle and the lid lock worked properly, but the unit did not agitate or spin. Inspection of the drive system found the capacitor leaking. Unit needs a new capacitor.; ordrng 1 W11395618 (capacitor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Chesapeake Beach, MD 20732

Shawn D.

Job Details: 02/09/2023

BRAND NEW HOIME SNAPPED PIC OF CORUSO HOMES WARRENTY PAGE. cx complaint panel is peeling. inspected unit and confirmed bad ui panel. grabbed pre id part and installed tested and still working panel looks good. unit is good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Haymarket, VA 20169

Daniel J.

Job Details: 02/09/2023

noise when opening fridge door side by side fridge test 3 noise when damper is opening and closing ordering damper 0 in stock in UM; ordrng 1 w11236851 (diffuser)

We serviced a

WHIRLPOOL RANGE

Model WFG320MOBS3

Near Baltimore, MD 21216

Shane M.

Job Details: 02/09/2023

"cx complaint the cooktop isnt igniting. found a dead rat under cooktop. chewed up wires. cx removed dead animal i put unit back together. unit very disgusting, not safe to touch until cleaned. exterminator is needed & proof to be provided before future repairs. Look (LOOK)"

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV1175JZ00

Near Reston, VA 20194

Christian C.

Job Details: 02/09/2023

Cx complaint unit is not blowing out steam and food odor. Inspected unit found plate covering vent and does not open when attatched to vent. Adjusted cover. MW high option on fan does not work. Ordering control. Control 0 at upper marlboro and 10+ at whirlpool.; ordrng 1 W11552021 (control)

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Spotsylvania Courthouse, VA 22553

Robert W.

Job Details: 02/09/2023

Replaced gearcase calibrated and tested unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Springfield, VA 22151

Demonte S.

Job Details: 02/09/2023

Went to install all parts to the unit. Seen that the Harness plug to the Ice Box Assembly is damaged / Burned Harness. Please see Sd Pictures if any questions. ; ordrng 1 W11605504 (BOX-ICE)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Charlottesville, VA 22903

Kyle A.

Job Details: 02/09/2023

Installed pump but found check valve clogged with debri. Removed debri and unit is now as designed

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Thomasville, PA 17364

Drew B.

Job Details: 02/09/2023

when a rrived the igntr upon today was dmaaged and broken. i am reordering and KEEP THI WITH DB per cx requst.; ordrng 1 w11596211 (igntr) and 1 WPW10324738 (igntr)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Middle River, MD 21220

Eric W.

Job Details: 02/09/2023

yoke was stripped to auger motor so had to installed all parts to fix

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Carlisle, PA 17013

Fred G.

Job Details: 02/09/2023

"cx complaint unit is making a humming noise. inspected unit and found noise is coming from cap tub in FC. when the butane is being changed from a liguid to a gas it make noise. i was able to place thermo sealer from van stock on cap tub and dampen noise. unit now checks good.; ordrng 3 4318168 (sealer-thrm (FG VS))s, used 3 4318168 (sealer) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Hanover, PA 17331

Sal R.

Job Details: 02/09/2023

CX complaint was that the unti would leak when the cold water would fiull. I found that the the cold side valve had a hairline crack causing the water to leak out. I replaced the Inlet valve and unit test good.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near York, PA 17401

Sal R.

Job Details: 02/09/2023

"CX complaint is that the unit smell of oil. I found that the gearcase is leaking oil . UNit will need 1 gearcase ( W11454734), 1 splutch (W10721967), and 1 belt (W11239857). Service charge is covered under saftey call. I attempted to call WP Saftey Team , but was unable to reach them. I quoted CX for the cost of repair . CX declined repair. I am moving on.; ordrng 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC3

Near Fort Loudon, PA 17224

Andrew S.

Job Details: 02/09/2023

Cx complaint is that the unit is leaking onto the floor and the drain pump is not draining all of the water out. Upon arrival I found that the bellow gasket had a tear in the seal. I was able to replace the bellow. I also removed the drain screen and clear debris from it. I then tested the unit and founs that it is now draining and not leaking. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model JSC24C8EAM00

Near Hyattsville, MD 20781

Andrew H.

Job Details: 02/09/2023

"cxx complaint is the unit is leaking at the compressor discharge line. i replaced the compressor drier and coupler. i pulled unit into a vac and filled to 5.50oz. unit is now working properly; ordrng 1 w11506635 (coupler AH VS), used 1 w11506635 (coupler AH vs) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB7979SHZ0

Near Bealeton, VA 22712

Eric F.

Job Details: 02/09/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300ESS01

Near Washington, DC

Andrew H.

Job Details: 02/09/2023

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB02

Near Bethany Beach, DE 19930

Frederick R.

Job Details: 02/09/2023

CX complaint is no cool. Replaced with proper evaporator. Removed piercing vavle from prior company and installed coupler at compressor. Pressured tested at 140psi and found no leaks Vac'd unit down to 30in for 15mins. Filled wit oz of R134a. Compressor and all components working as designed. Informed CX 24-36hrs for unit to get to proper temps. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near York, PA 17403

Sal R.

Job Details: 02/09/2023

"CX complaint is that the unti is not making ice. I found that in test 56 the unit has a stored E2 error code. The icemaker has lost its home position. I am ordering 1 icemaker (W11579560). Once the part is avalible, please have someone form the office callt o set a return date.; ordrng 1 W11579560 (icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Washington, DC 20011

Brian F.

Job Details: 02/09/2023

Cx complaint freezer too cold. Picked up data loggers installed 2/1

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LS1

Near East York, PA 17402

Sal R.

Job Details: 02/09/2023

"I attempted to replace the part. When box was opened , I found unit damages in box. I am reordering 1 bake igniter (W11524031).; ordrng 1 W11524031 (Bake ignitor 4 @ tribs)"

We serviced a

WHIRLPOOL WASHER

Model WTW4616FW

Near Remington, VA 22734

Eric F.

Job Details: 02/09/2023

"Confirmed cx complaint unit making noise when spinning. Found tub guard popped off of mounting tabs. Re-installed guard, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Middletown, PA 17057

Justin L.

Job Details: 02/09/2023

Cx complaint finding platic in ice container. Was able to access unit and found failed icemaker and ice build up. Cleared ice and replaced icemaker. Ran harvest and fill. During fill found water splashing everywhere. Found that the fil tube is partially collapsed causing spray. Ordering left side freezer door and it will ship to cx house who will contact to set return with a second tech to install.; ordrng 1 LW11026425 (freezer door stainless) and 1 look (look)

We serviced a

WHIRLPOOL DRYER

Model WED85HEFW2

Near Baltimore, MD 21230

Justin S.

Job Details: 02/09/2023

cx says the unit is making a lot of noise recently and now has a vibration they can feel. found the unit is making noise when in cycle. the duct has not been cleaned in 4 years. the blower fan has lent built up on one side and the reset has been released. cleared the reset of the lent off the blower fan for the cx. the unit is now spinning blowing and heating good. cx to have ent lines cleared.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Gettysburg, PA 17325

Andrew S.

Job Details: 02/09/2023

Cx complaint is that the unit is getting clothes stuck under the agitator. Upon arrival I found that there was a pair of jeans stuck under the agitator. i was able to remove the agitator and free the pant leg. I then inspected the unit and found that the gear case shaft has play in it allowing the agitator to lift a small amount allowing clothes to work their way under. I am ordering the gear case repair. I was able to set the return for Thursday 2/16 Anytime.; ordrng 1 W11454741 (Gear case) and 1 WP21366 (Spanner Nut)

We serviced a

JENN-AIR COMBO

Model JMW2430WS00

Near Gaithersburg, MD 20882

Ricardo S.

Job Details: 02/09/2023

"Cx complains about an error code, inspected unit i ran diangostic tst mode f8e0 cooling fan speed error, the low speed not working, fan makes a humming noise, so i ran test again, then i ran high speed and now the fan is working, unit tested and oven reach 350 and 400 degrees, IF THE CX CALL US BACK WE NEED TO REPLACED THE BLOWER FAN .."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near Frederick, MD 21701

Ricky E.

Job Details: 02/09/2023

customer stated that the unit wasnt cooling. verified issue and fnd compressor seized... need parts..; ordrng 1 w11370574 (compressor) and 2 w11504415 (coupler)s and 2 w11504431 (coupler)s and 2 w11506619 (coupler)s and 2 w11506635 (valve coupler)s and 2 W11504416 (coupler)s and 2 w11506635 (coupler)s and 2 W10913906 (coupler)s and 2 2callcount (2 call count)s

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW2

Near Baltimore, MD 21207

Shane M.

Job Details: 02/09/2023

cx complaint of out of balance. found weak suspension. gave cx a quote for the repairs $388.60 cx paid in full by card.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS03

Near Poquoson, VA 23662

Lucas R.

Job Details: 02/09/2023

"cx complaint no cool, checked unit both compartments 65 degrees, compressor not running, 2 blinks on inverter, 122 vac bk-w, and 4 vdc pk- bk at inverter, compressor winding 6-6-12 ohms, also found condenser fan not running, 120 vac to condensor motor, motor open, quoted cx parts W10629033 inverter 261.36, WP2188874 motor $118.74, tax $22.81, total $647.91, cx unsure if repair at this time.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Baltimore, MD 21211

Emmanuel R.

Job Details: 02/09/2023

"Cs unit is lossing water pressure at the dispenser, confirmed complaint. I found when you remove the filter the water pressure return. Water valve and filter head are not clogged or restricted. Water hoses are not pinched or frozen. Unit has a bad filter. Replaced with new filter and unit is working as deisgned. Customer states she has replaced 5 filters since purchase date so far, 2 from whirlpool and they only last 2-3weeks. Advised customer to have her water tested , something in the water may be prematurely clogging filters. If customer calls back pre-id filter head and water valve. Unit is now working as desiigned."

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Colonial Heights, VA 23834

Chris B.

Job Details: 02/09/2023

cx comp makes loud noises and has problems draining insp unit could not duplicate cx comp found f0e5 logged out of balance load called tech spoke with tj stated to replace suspention W11130362; ordrng 1 W11130362 (suspention)

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS02

Near Ashton-Sandy Spring, MD 20861

Robert L.

Job Details: 02/09/2023

"installed console and signal harness found break in gray wire seperated and on connectio in rear, tested all ops ok"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Pawleys Island, SC 29585

Rolf K.

Job Details: 02/09/2023

Dryer not shutting off cx says. Found bad timer. Ordering 1 WPW10185982; ordrng 1 WPW10185982 (Timer)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Crozet, VA 22932

Kyle A.

Job Details: 02/09/2023

Cx complaint of unit freezing over. Upon arrival found unit mostly thawed. Removed remaining ice with steam gun and found evap fan not plugged in and pressed into the foam of the evap cover. Seated connector and informed cx. Told cx to watch if unit freezes again. If it does we will need to replace thermistor.

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near York, PA 17402

Sal R.

Job Details: 02/09/2023

I attempoted to replace the basket and found several cracks and chips/broken pices to the ballancering on the spin basket. I am reorderign 1 spin basket (WPW10554251). CX will inspect unit apon arrivel and call office .; ordrng 1 WPW10554251 (spin basket)

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Oakton, VA 22124

Richard B.

Job Details: 02/09/2023

"CX complant. Rusty door. Inspected unit and found door rustng due to being manufacturer defect , Replaced door and tested unit. Working as designed. Job completed, RB"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WML55011HS07

Near Myrtle Beach, SC 29588

Jason T.

Job Details: 02/09/2023

"Cx complaint, sparking during cooking, when installing interlock found interlock switch connector does not allow harness to seat properly, found correct part number on service matters. Called Whirlpool Trade Care and spoke with Becca to document, factory back ordered part, Interlock P/N W11449274...sent to EXPART, advised cx to contact VIA dispatch once part is received, cx agreed.; saved tckt"

We serviced a

KITCHENAID RANGE

Model KSDB900ESS5

Near Vienna, VA 22181

Richard B.

Job Details: 02/09/2023

"CX complannt. Door broken and knobs not lined up. Prior diagnosis found unit needs exterior oven door and knob bezel kit. Installed bezel kit , cleaned up all shattered glass and replaced outer door. Job completed, RB"

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