We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Baltimore, MD 21206
Eric W.
Job Details: 02/09/2023
ohm out drain pump and found broken wire in harness.; ordrng 1 W11643701 (lower harness)
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC3
Near Highland Springs, VA 23075
Chris B.
Job Details: 02/09/2023
cx comp unit states f8e1 insp unit conf cx comp found obstrution in cold line reomoved obstruction found valve on house cold slightly leaking advised cx of issue stated will be calling pro plumber unit working as desighned
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Lewes, DE 19958
Michael E.
Job Details: 02/09/2023
"CX complaint: prowash button not working. Tested and verified complaint. Prowash button not responding at all. turned off unit at breaker for 1 min, the turned it back on. Now prowash button is working properly. Ordering control. Model number we had was incorrect so i corrected that and now the control we sent is not correct. Cannot reschedule due to SO part; ordrng 1 W11629912 (control)"
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Potomac, MD 20854
Julian H.
Job Details: 02/09/2023
replaced parts tested & errors are gone working fine
We serviced a
MAYTAG WASHER
Model MHW5500FC1
Near Fort Washington, MD 20744
Robert A.
Job Details: 02/09/2023
"Cx complaint that the unit is flashing error codes and not unlocking the door. I inspected the unit to confirm the complaint. I found error codes: f3e1 f8e1 f8e3. I cleared the codes and ran a service cycle, all components passed with no issues. I checked the hose from the pressure switch to the basket, it is clear. The unit needs a new pressure switch and pressure switch hose to resolve the issue. I'm ordering the part for the return. I collect the service call fee and left the quote with the cx.; ordrng 1 WPW10448876 (pressure switch 57.93) and 1 W11044559 (pressure switch hose 19.97)"
We serviced a
MAYTAG WASHER
Model MHW6000AW0
Near Potomac, MD 20854
Julian H.
Job Details: 02/09/2023
CX complaint about unit leaking open top & back tested several times on test mode no water leaking ask Cx which part she saw leak states around dispenser states she uses pods on dispenser told her that pods need to be inside drum film that dissolves stays on tray otherwise causing defelctions on water notice water was reverse switched back tested & working leveled unit as well working fine COLLECTED PAYMENT THRU APP
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Washington, DC 20008
Samuel R.
Job Details: 02/09/2023
outer tub came defective and cannot be used.will need to be reorder.installed motor and belt calbrated unit.will need tub ring in return visit.W11219115 0 tribles; ordrng 1 W11219115 (tub)
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS01
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 02/09/2023
"Cx complaint unit is not working properly inspected unit removed and replaced the evaporator, coupler, and drier tested and inspected for proper use unit now functions Normally"
We serviced a
MAYTAG WASHER
Model MEDC215EW1
Near Culpeper, VA 22701
Eric F.
Job Details: 02/09/2023
"Started installation, found drum sliced into bulkhead, must replace. Ordering bulkhead.; ordrng 1 W10828431 (bulkhead)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ00
Near Bon Air, VA 23235
John P.
Job Details: 02/09/2023
Prior to installing valve found fill tube Frozen indoor found door with bad heater in door advisived issue CX not sure what to do at this time quoted CX for door replacementLW11026429 $707.23$110 laborCX may call in for refund for valve and shipping if they decide not to go with door replacement
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Laurel, MD 20724
Israel R.
Job Details: 02/09/2023
Customer complaint unit FC has a dent. I tested the unit and found the unit Fc door is dented. Unit will need new door. Adviced the customer that the door will come to them. And they will call when it gets here.; ordrng 1 LW11258441 (FC door)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Richmond, VA 23229
Joseph D.
Job Details: 02/09/2023
"Replaced warped freezer door, unit now sealing as designed. Noise ceased."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSC24C8EYP02
Near Arlington, VA 22207
David J.
Job Details: 02/09/2023
CX complaint unit is not cooling properly. Arrived to unit and inspected and found fan is not on in fc but fan is on an RC. Pulled unit out and inspected compressor and had 122 V at start Device compressor was running but hot. Condenser fan was also running. Looks to be that service has been done previously on this unit. I could hear a gurgle sound coming from RC evaporator. Called AH and speaking him with him unit is going to need a sealed system repair. Also call JJ and he is under the same impression. Ordering parts for sale system repair and will return when parts arrive ; ordrng 1 W10143759 (Uv drier) and 1 WPW10643261 (Evap black RC) and 1 W10309988 (Compressor kit) and 1 W11506635 (Process tube) and 1 Sealedsystemtech (Sealed system tech) and 1 WPW10364560 (Refrigerant solenoid)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Richmond, VA 23235
John P.
Job Details: 02/09/2023
Installed spray arm tested working as designed.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Falls Church, VA 22042
Richard B.
Job Details: 02/09/2023
"CX states machine is very loud. Inspected unit and found no error codes , CX loaded unit with towels and load was loaded uneven and would cause a off balance error so tech advised loads need to be evenly distrubuted . Started a quick wash cycle with CX loaded clothes. 5 Towels. When filling and sensing the load and temps the machine is working correctly so far. . Machine agitated fine , all normal sounds. When machine went into spin cycle the drain and fill hoses were tapping on back of unit due to hose routing, Drain on side of unit, as well as fill lines . CX unhappy with machine . Refered CX to whirlpools customer service , Job completed, RB; ordrng 1 looklook (look look)"
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPA01
Near Ellicott City, MD 21042
Robert L.
Job Details: 02/09/2023
"cx complaint powers off randomly, on arrival, power out pump not running, pump line slow, causing backup, once slowly drains power returns, bypassed pump and used gravity drain from unit ot tee in wall, flowers perfectly and has air vent up wall, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Broadlands, VA 20148
Christian C.
Job Details: 02/09/2023
Cx complaint IM is very loud and is leaking water. Inspected unit. Ran test 57 and IM completed test. Test 56 E2 motor stuck. Ordering ice maker. Ice maker none in stock at upper marlboro and whirlpool.; ordrng 1 W11579560 (ice maker)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Chester, VA 23836
Orbie
Job Details: 02/09/2023
cx complaint unit turning off during preheat. checked unit found F6E4. replaced control. tested unit working as designed
We serviced a
AMANA RANGE
Model ACR4303MFS5
Near Reston, VA 20191
Jason A.
Job Details: 02/09/2023
CX complaint elements are rusting. Previous tech ordered 4 elements but only 3 were sent. Replaced parts & tested all elements heat. Ship last element to CX. CX will install > JJ; ordrng 1 W11396792 (RF element - SHIP TO CX ADDRESS) and 1 LOOK (LOOK - SHIP TO CX ADDRESS)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Richmond, VA 23231
Orbie
Job Details: 02/09/2023
cx complaint unit maing banging noise. checked unit found no apparent issues. advised cx to call back if issue persists.
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW2
Near Suffolk, VA 23434
Zachery R.
Job Details: 02/09/2023
"cx compaint unit off balance and spinning clothes to one side of basket. checked unit, no faults stored. suspension rods are weak, also oil leaking from bearings onto clutch, ordering all parts needed to complete repair.; ordrng 1 W11454372 (gearcase) and 1 W11497303 (motor) and 1 W11239857 (belt) and 1 WPW10215115 (washplate) and 1 W11217817 (rods)"
We serviced a
WHIRLPOOL COOKTOP
Model WFE535S0LZ0
Near Gaithersburg, MD 20886
Julian H.
Job Details: 02/09/2023
replaced cooktop & working
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Dumfries, VA 22026
Tanner B.
Job Details: 02/09/2023
"inverter is damaged at corner, broken at corner of inverter .. reordering inverter to complete repair; ordrng 1 w11325604 (inverter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Arnold, MD 21012
Israel R.
Job Details: 02/09/2023
Installed new ice maker and tested unit is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near ,
Tanner B.
Job Details: 02/09/2023
"CX Concern the unit making noises when agitating and spinning.. agitator plate tight and rotor screw secure .. no gear oil from trans , but making a loud rumble still during operation .. needs new gearcase and clutches .. 2ct gearacse; ordrng 1 W11449841 (gearcase) and 1 W10754448 (clutch) and 1 W10734521 (clutch) and 1 look (look)"
We serviced a
MAYTAG WASHER
Model MVWB865GW1
Near Hartly, DE 19953
Taylor F.
Job Details: 02/09/2023
Replaced lid that was sent to the cx. Unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM0B
Near Maryland City, MD 20724
Israel R.
Job Details: 02/09/2023
Customer complaint unit is door are damaged. I inspected the unitand found both door damaged dented and scratch. One is has a spot that is dicoloring. Ordering RC and Fc door for replacement. Customer will call when door get here.; ordrng 1 LW11258450 (Door RC) and 1 LW11258441 (Door FC) and 1 W11223753 (nameplate)
We serviced a
KITCHENAID DISHWASHER
Model KUDP02IRBS1
Near Washington, DC 20037
Samuel R.
Job Details: 02/09/2023
cx complaint unit is not washing dishes.inspected unti and could confirm.tested unit and found unit to get proper water but sump to not come on.checked sump and sump is getting 120.adsvised cx cost od repair and cx will replace unit due to cost of repair and age of unit
We serviced a
AMANA DRYER
Model NED4655EW1
Near Prince George, VA 23875
Chris B.
Job Details: 02/09/2023
"replaced timer tested unit found heater open replaced heater elm from vs 279838 tested unit working as desighned; ordrng 1 279838 (element), used 1 279838 (elm) from stock"
We serviced a
AMANA RANGE
Model AGR6303MMW
Near Washington, DC 20011
Samuel R.
Job Details: 02/09/2023
cx complaint unit is not working as it should.inspected unit and found unit unleveled.tested unit and unit is working as it should.found no error codes.advised cx they will need to get soemthing on the floor do to big slope on flooring.feets were adjusted to floor but was still not 100% leveled.
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Timberville, VA
Danny R.
Job Details: 02/09/2023
when opeing ui found it damaged and cant use it but tried it to tested unit still had code will need control and ui with bezel and ribbon; ordrng 1 W10913685 (panl-cntrl) and 1 W11128223 (control ui display) and 1 W11025616 (ribbon harness) and 1 W11176109 (harness control)
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ00
Near Midlothian, VA 23112
John P.
Job Details: 02/09/2023
Installed pumps and reservoir tested working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21218
Emmanuel R.
Job Details: 02/09/2023
"Cs unit is not cooling, confirmed complaint.Evap frozen over, Heater not turning on in diagnostics, removed evap cover. Defrosted evap and found the brown wire to the heater was not secured to the connector. Connector wire and heater came on. Ordering evap harness/w thermistor.; ordrng 1 WPW10384183 (thermistor) and 1 W11650660 (evap harness) and 1 looklook (please verify harness is correct part.)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Chantilly, VA 20152
Daniel J.
Job Details: 02/09/2023
unit leaking near inlet verified while on site per notes replaced inlet valve tested through diag cycle while on scratch pad than started quick wash and let run for ten mins whie outside of cabinet no leaks from inlet or drain no leaks reinstalled let unit run some more no leaks present
We serviced a
WHIRLPOOL OVEN
Model KOSE507EBS20
Near Fairfax Station, VA 22039
Demonte S.
Job Details: 02/09/2023
Installed Appliance Manager Board. Tested the unit. Still the inner light is on and will not turn off. Ordering Door Switch. ; ordrng 1 W11598123 (LATCH-DOOR)
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Glen Allen, VA 23060
Thomas B.
Job Details: 02/09/2023
Cx complaint unit is not working properly inspected unit removed and replaced the control and the thermistat tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Washington, DC 20016
Brian F.
Job Details: 02/09/2023
"Cx states water leaking from washer. Inspected under unit, found pump mounts failed, causing pump to disconnect from drain tube. Ordering new drain pump and mounting screws.; ordrng 1 W11396717 (drain pump) and 3 WPW10004910 (screw)s and 1 look (look)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Midlothian, VA 23112
John P.
Job Details: 02/09/2023
Installed waveguide covers tested working as designed
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near McLean, VA 22101
Leon
Job Details: 02/09/2023
cx complaint was unit wouldnt spin out clothes dry confirmed complaint did get the error code about the door lock changed the door lock error code went away but ran a few test to see the unit would say 1 min left for about 10-15 min after then when we take the clothes out they are still wet with spin level on high went into diag mode tested the spin speed unit speeded perfect and the ui stopped beeping again ordering new ACU; ordrng 1 W11550649 (ACU)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Glen Allen, VA 23059
Thomas B.
Job Details: 02/09/2023
Removed and replaced the ice maker assy tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Ashburn, VA 20148
Christian C.
Job Details: 02/09/2023
Arrived at cx house. Tub is damaged. Documented box and tub damage. Hole for securing counter weight is cracked. Reordering tub.; ordrng 1 W11460604 (tub assembly reorder)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Richmond, VA 23229
Joseph D.
Job Details: 02/09/2023
"Found unit with faulty pump, and heater shut off by control."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Callaway, MD 20620
Shawn D.
Job Details: 02/09/2023
"cx complaint unit is running all the time and said v from office said i have a part to install. infomred cx i do not have any parts and its normal for unit to run longer. i then looked over unit again cabinet does have some gaps in it so used some silicone and sealed all gaps. i then used some more insulation and put it on the condenser line on compressor and it helped some. compressor and fans sound good. unit is good to go; ordrng 1 w11553819 (insulation SDV/S), used 1 w11553819 (insulation SD V/S) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Richmond, VA 23228
Joseph D.
Job Details: 02/09/2023
"Garybeattiec22@hotmail.com. Calibrated levelled, reset drain hose and unit now working properly"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Rockville, MD 20850
Ricardo S.
Job Details: 02/09/2023
"New fridge .. cx complains about 2 dents, one on the freezer door and other one on fridge door .. order parts LOOK LOOK 2 techs job Freezer door replacement; ordrng 1 w11395841 (refrigerator door) and 1 W10909682 (nameplate) and 1 w11611331 (freezer door) and 2 techsjob (2 techs job freezer door replacement)s"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Richmond, VA 23233
Thomas B.
Job Details: 02/09/2023
Cx complaint unit is not working properly inspected unit removed and replaced the gearcase tested for proper use unit now functions Normally
We serviced a
KITCHENAID RANGE
Model KSEG700ESS
Near Dayton, MD 21036
Robert L.
Job Details: 02/09/2023
"cx complaint burning smell, found terminal block wires burnt, replaced terminal block and repaired wires, tested all ops, reordering for truck stock; ordrng 4 WP3400029 (nut RL VS)s and 1 WPW10245259 (block-term RL VS), used 4 WP3400029 (nut RL VS), and 1 WPW10245259 (terminal block RL VS) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Manakin-Sabot, VA 23103
Thomas B.
Job Details: 02/09/2023
Cx complaint unit is back flowing into dishwasher removed and replaced the drain hose tested and inspected for proper use unit now functions Normally
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hopewell, VA 23860
Chris B.
Job Details: 02/09/2023
cx comp unit will not cycle insp unit conf cx comp found f8e1 also found obstruction in cold valve unit will need valve W11513255 to function as desighned; ordrng 1 W11513255 (vavle)
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW
Near Richmond, VA 23226
Joseph D.
Job Details: 02/09/2023
Replaced failed control. Unit less than 1 be year old. Now working properly
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Richmond, VA 23236
John P.
Job Details: 02/09/2023
Confirmed scratched door; ordrng 1 W11173823 (Door)
We serviced a
WHIRLPOOL DRYER
Model WGD94HEXR0
Near Richmond, VA 23220
Chris B.
Job Details: 02/09/2023
helped dj
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Potomac, MD 20854
Julian H.
Job Details: 02/09/2023
"replaced gearcase clutch & as well slider geracase leaking a little bit of oil all over slider it was mentioned to be use on return but part not with me used VS tested & working; ordrng 1 W10734521 (slider FOR RESTOCK JH VS) and 1 LOOK (LOOK), used 1 W10734521 (SLIDER FOR RESTOCK JH VS) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near Richmond, VA 23226
Joseph D.
Job Details: 02/09/2023
"Replaced failed pump, unit now cycling properly. Cleared errors ran cycle"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Falls Church, VA 22046
David J.
Job Details: 02/09/2023
CX complaint detergent is being left in dispenser at the end of cycle. Also has been seeing a lot of water spots on dishes. Inspected unit and found dispenser gasket is pulled out of dispenser causing soap to prematurely leave dispenser and get washed out. Customer is also not using rinse aid to help with the dishes being spotty. Need to replace dispenser and use rinse aid to properly fix. Ordered part for return visit and CX paid in full. Will return one part arrives.; ordrng 1 W10861000 (Dispenser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Lanham, MD 20706
Andrew H.
Job Details: 02/09/2023
"replaced compresser , drier and coupler. pulled unit into vac and filled to 48g. unit now working properly"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Mechanicsville, VA 23111
Chris B.
Job Details: 02/09/2023
cx comp unit will not power on insp unit conf cx comp found cap pouring grey oil ordering cap and control not lighting up drain ed unit of water as much as possible ordering control and cap cx not happy with so many visits; ordrng 1 W11158830 (cap) and 1 W11170319 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Chesapeake, VA 23322
Branden R.
Job Details: 02/09/2023
"cx complaint unit not making ice , checked unit and found ice maker has lost home postion and will not cycle when testing . replaced with pre id ice maker and tested unit is now cycling and ready to make ice advised cx to wait 24 hours for unit to make ice and throw out frist 2 batches of ice"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Rockville, MD 20850
Ricardo S.
Job Details: 02/09/2023
"Cx complains that the oven not working at all, inspected unit, ignitor receives 120vac, connection cks ok, faulty ignitor, replaced part from v/s RS LOOK LOOK unit tested and oven works fine; ordrng 1 74007498 (igniter,oven v/s RS), used 1 74007498 (igbitor v/s RS) from stock"
We serviced a
IKEA OVEN
Model IBS550DS03
Near Dillsburg, PA 17019
Fred G.
Job Details: 02/09/2023
with the help of DB we were able to access unit and found both the bake and broil elements tested good. we found the thermostat was good. test power to control and found power to control. but no response to UI. tested thermal fuse and found it to be faulty. replace thermal fuse and found UI powered up but no response. clock worked but none of the buttons worked. swapped UI and found no voltage to elements. swapped control and tested unit and found unit now checks good. oven preheated and is working as dersigned.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Oak Hill, VA 20171
Jason A.
Job Details: 02/09/2023
VERY DIFFICULT CX. Wants you to wear gloves while manipulating small tiny components. Very worried about damaging house 7 DOESNT WANT YOUY TO DISSASEMBLE UNIT TO DIAGNOSE COMPLAINTS. CX complaint DRYER is noisey. Dryer stops before load is wet & End of cycle chime beeps while noisey dryer is running & cannot be heard. Matching WASHER stops running & then chimes to show end of cycle. Lint screen warped & door has seams showing. Cannot correct issue. Ordering parts. CX will contact builder to possibly replace this replacement dryer > JJ; ordrng 1 W10211950 (seal (23)) and 1 W10906551 (moisture sensor kit) and 1 W10906551 (filter screen housing) and 1 WPW10298258 (moisture sensor harness) and 1 W11401018 (service kit TSP W11378591A) and 1 W11321075 (inner door)
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ08
Near Richmond, VA 23224
Chris B.
Job Details: 02/09/2023
cx comp unit will not cool insp unit conf cx comp foun d evap in block of ice found when in manual defrost defrost not working brown wire not seated in connector seated wire and secured tested unit working as desighned
We serviced a
WHIRLPOOL OVEN
Model WFE714HLAS0
Near Midlothian, VA 23113
Joseph D.
Job Details: 02/09/2023
Unit with failed bake element; ordrng 1 W10779716 (Bake)
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Arlington, VA 22204
David J.
Job Details: 02/09/2023
Cx complaint of squeaking noise during spin cycle. Arrived today and inspected. Found no error codes ran diagnostic cycle. Found no noise. Went under unit found some white dust on parts. Removed cover and removed agitator and clutch. Replaced clutch and belt with pre ids. Re calibrated unit and ran another diagnostic cycle. Did not here noise again. Explained to Cx that if the noise comes back to record with phone that way we can hear it. Unit is working as designed. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Potomac, MD 20854
Julian H.
Job Details: 02/09/2023
"CX complaint about unit not turning on confirmed issue found no power to control went to the back & found a thermal event on power cord caused t block & L1 to short fix wiring with wire set replaced tblock & fix cord with bare adapter kit all from VS tested 7 working; ordrng 1 WP3397659 (block-term FOR RESTOCK JH VS) and 1 279318 (terminal wire set FOR RESTOCK JH VS) and 1 WPW10281322 (connector FOR RESTOCK JH VS) and 1 LOOK (LOOK), used 1 279318 (WIRE KIT SET FOR RESTOCK JH VS), 1 WP3397659 (T BLOCK FOR RESTOCK JH VS), and 1 WPW10281322 (CONNECTOR FOR RESTOCK JH VS) from stock"
We serviced a
WHIRLPOOL DRYER
Model WGD94HEXR0
Near Richmond, VA 23220
Joseph D.
Job Details: 02/09/2023
804 5140327 replaced dryer repair kit and unit no longer squeeling
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Gaithersburg, MD 20878
Ricardo S.
Job Details: 02/09/2023
"Cx complains that the unit not drianing properly, the clothes still wet at the end of the cycle, inspected unit .. i ran diagnostic test mode no error codes .. i ran test 1 and 2 water level and drain works great. looks like something wrong with cntrl elec that skip the spin cycle ..; ordrng 1 W11322879 (cntrl-elec)"
We serviced a
KITCHENAID OVEN
Model KEMS308SSS04
Near Herndon, VA 20171
Jason A.
Job Details: 02/09/2023
CX complaint OVEN doesnt heat. Checked for error codes F1 for inverter from previous service. Relay clicks. Replaced burnt BAKE element. Test other elements heat & cooling fan works. Preheat oven to 350F & test MW heats > JJ
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Richmond, VA 23225
John P.
Job Details: 02/09/2023
"CX complaint unit going straight to done, found slider separated replaced calibrated tested working as designed.; ordrng 1 W10734521 (Slider JPV/S), used 1 W10734521 (Slider JPV/S) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDBTT50AWS
Near Bethesda, MD 20814
Roberto I.
Job Details: 02/09/2023
"Cx complaint door latch not working.Inspected unit, found door latch out of place because of broken clips on console. Console (99003403) NLA. Collected $120 with check"
We serviced a
WHIRLPOOL DRYER
Model WGD70HEBW1
Near Odenton, MD 21113
Israel R.
Job Details: 02/09/2023
Customer complaint unit is not starting i tested the unit and found the unit is not starting i tested thermal fuse and is fgood. I jumped the the door switch and it worked. Collected in full for door switch. Paid in full. Called office schedule for saturday.; ordrng 1 WPW10350906 (switch-dor 46.85)
We serviced a
MAYTAG MICROWAVE
Model MVWP576KW1
Near Bethesda, MD 20817
Roberto I.
Job Details: 02/09/2023
"CX complaint agitator came out of place.Inspected unit, for some reason, the agitator screw came out. Reinstalled part using thread locke and then ran a test cycle. The unit worked and agitated as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Myrtle Beach, SC 29588
Paul F.
Job Details: 02/09/2023
Customers complaint is no ice. Found wires at the bottom of the door were broken. Need to order freezer door.; ordrng 1 LW11202405 (freezer door) and 1 look (look)
We serviced a
WHIRLPOOL FREEZER
Model WRV986FDEM01
Near Bethesda, MD 20817
Roberto I.
Job Details: 02/09/2023
"Replaced parts, everything worked ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Midlothian, VA 23112
John P.
Job Details: 02/09/2023
"CX complaint water leaking into ice bin area, found ice maker cup frozen over cleared ice also found mullionite retracting causing door gasket to split ordering mullion and gasket; ordrng 1 W10830274 (Gasket) and 1 WPW10311757 (Mullion)"
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Ashland, VA 23005
Thomas B.
Job Details: 02/09/2023
Removed and replaced the heating element per service pointer tested and inspected for proper use unit now functions Normally
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS1
Near Chesterfield, VA 23838
John P.
Job Details: 02/09/2023
Prior to installing outer door panel found tub dented inner panel damaged console damaged third rack damaged ordering needed parts to repair unit; ordrng 1 W11559689 (Inner panel) and 1 W11412300 (Dispenser) and 1 W11412299 (Latch) and 1 W11545290 (Deflector) and 1 W11414073 (Vent) and 1 W11127727 (Third rack) and 1 W11087823 (Tray) and 1 W11409866 (Tub shp2cx) and 1 W11545309 (Strike) and 2 W11579566 (Insert)s and 1 W11622495 (Console) and 1 W11483553 (Gasket) and 1 W11643665 (Basket) and 1 2CT (2ct)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS03
Near Ashland, VA 23005
Thomas B.
Job Details: 02/09/2023
Cx complaint unit is not working properly inspected unit removed and replaced the Ui tested for proper use unit now functions Normally. Cx states it stays backlit on the option for crushed or cubed and stays lit when it times out however if changed from cubed to crushed the corresponding lights stay lit unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Arnold, MD 21012
Israel R.
Job Details: 02/09/2023
Customer complaint unit is leaving white stains in the cloth. The customer stated that if they get a wet rag it will come off. I tested unit no error codes. I then ran a quick cycle on deep water and the unit stil did not fill with a lot of water. The white marks are detergetnt the cusotmer stated that they had ABC and they adviced them to use less detergent and to do a cleaning and the customer stated that it did not work. I found the unit is working but is not filling with water both valves working fine. I adviced the customer of the units energy efficiency unit and that saving water and energy is priority so it will not fill with a lot of water. He also stated that sometimes the cloth are not spun out correctly. Ordering control board.; ordrng 1 W11498190 (Control)
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW0
Near Warrenton, VA 20187
Daniel J.
Job Details: 02/09/2023
dryer drum not turning when start is pressed can hear motor trying to spin drum removed blower wheel cover found bird in blower wheel removed cleared lint from inside cabinet tested confirmed drum turning and unit also heating
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Newport News, VA 23601
Orbie
Job Details: 02/09/2023
"cx complaint unit not cooling. checked unit to find humming from the back. checked compressor, pulling 19.5amp at start, falling to 8amp then going to 0. spoke with AJ was told compressor is locked up. all parts in stock; ordrng 1 W11574734 (compressor) and 1 W11506635 (coupler) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11109499 (drier-tube) and 1 WPW10350564 (capacitor) and 1 W11504431 (coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Baltimore, MD 21214
Emmanuel R.
Job Details: 02/09/2023
"Cs icemaker not making ice, confirmed complaint. I found the icemaker is working but the temps are too hihg, 50 in the rc and 30 in the fc. Pulled unit out and hooked up watt meter compressor running full speed 1.5a 114watts. I little low so i suspected a sealed system leak. Removed rc evap cover and found the capillary line has failed and leaked out oil and r134. Unit needs a rc evap with compressor.Quoted customer but they denied repairs. Advised they have 30days if they change there minds. Collected for svc call $120"
We serviced a
WHIRLPOOL DRYER
Model wed5605mw0
Near Falls Church, VA 22042
Richard B.
Job Details: 02/09/2023
"CX issue. After dryer installed , no pan or stack kit / Quoted CX price to remove dryer ,install washer pan without drain , install feet on dryer and restack unit and put back in closet, Further work needed, TWO tech. . CX paid in full RB; ordrng 1 W10869845 (stack kit 55.68) and 1 20752 (pan. 34.76) and 1 looklook (look look)"
We serviced a
KITCHENAID FREEZER
Model KRFF507ESS00
Near Lewes, DE 19958
Frederick R.
Job Details: 02/09/2023
"Replaced pantry UI and FC evap fan per prior diagnosis. Also tightens handles and studs for CX. Tested unit in test 4 and all parts ar functions. Fans, lights, dispenser, compressor etc. Job is complete"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS09
Near Washington, DC 20011
Samuel R.
Job Details: 02/09/2023
could not get unit down.will need a 2nd tech to help on removing unit.called into office to reschedule for 2/13; ordrng 1 2ndtech (2nd tech)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near ,
Justin W.
Job Details: 02/09/2023
cx complaint leds not working. confirmed fc led not working replaced per sesrvice pointer. tested unit working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Baltimore, MD 21229
Shane M.
Job Details: 02/09/2023
cx complaint the unit leaks. found a cracked valve. ordering valve.; ordrng 1 W11434044 (valve)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Dundalk, MD 21222
Justin S.
Job Details: 02/09/2023
replaced the cap and ran the diagnostic cycle. the unit is filling draining agitating and spinning good. the unit is now good
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Catonsville, MD 21228
Shane M.
Job Details: 02/09/2023
cx complaint the unit isnt finishing cycles. found error code F3E3 raned test cycle. error appeared back. ordering valve. look (look); ordrng 1 W11624934 (valve)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Baltimore, MD 21224
Justin S.
Job Details: 02/09/2023
replaced the control cap and motor. drained the unit and calibrated. in component activation the unit is agitating spinning draining and filling good. the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Culpeper, VA 22701
Eric F.
Job Details: 02/09/2023
"Confirmed cx complaint unit LED lights flickering. Reset unit at breaker, lights still flickering for a second when open but staying on. No notable issue with any LEDS, board is having a problem supplying consistent voltage. Ordering LED control module and LED in the event that one is going bad but not yet out.; ordrng 1 W10830288 (cntrl-elec) and 1 W10695459 (module)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Falling Waters, WV 25419
Bernard M.
Job Details: 02/09/2023
Cx complaint the light in RC doesn't come on when opening the right side door. Inspected and found the door switch had been fragmented. Attempted to replace switch and found it was sealed to liner and when removed th wire are inside the insulation. Contacted TL to report findings and they deemed non-repairable. WP will reach out to cx about a replacement unit.
We serviced a
WHIRLPOOL RANGE
Model WFC310S0EW1
Near Chesapeake, VA 23321
Zachery R.
Job Details: 02/09/2023
"cx complaint burners not working. checked unit, unit has proper votlage supplied. come to find defective switches. also door is not closing properly due to defective hinge, tried to reseat hinge, door is better but still needs hinge, ordering all parts needed to complete repair.; ordrng 1 WPW10259868 (elmnt-surf) and 1 WPW10259865 (elmnt-surf) and 1 WPW10299224 (hinge-door) and 1 WP3148952 (switch-inf)"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Hagerstown, MD 21740
Bernard M.
Job Details: 02/09/2023
"Replaced lid lock per previous tech, recalibrated and ran auto test, test completed without issues. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Millsboro, DE 19966
Frederick R.
Job Details: 02/09/2023
"CXcomplaint is handles on fridge are loose. Inspected/and ound a four handle mounting screws were stripped and seized in place. Replaced 4 screws from VS and unit is now repaired. Job is complete; ordrng 4 W11366418 (screws (FR VS))s and 1 look (look), used 4 W11366418 (screws (FR VS)) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Towson, MD 21204
Eric W.
Job Details: 02/09/2023
cx complant of unit leaking water inspected unit found the hard plastic piect that goes into bellow from dispencer was not pushed al the way into beloow took ic installed plastic into bellow and tested unit no leaks
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Gloucester Point, VA 23072
Justin W.
Job Details: 02/09/2023
"called techline spoke to chris sr7735380793. checked 9 pin connector was good, connectors on control were good. advised to order control for logic issue. thawed ice found near evap fan from last defrost. unit seems to be stuck in defrost for longer than normal. unit went into defrost while in home. unplugged unit waited 30 seconds plugged back in unit powered on and went back intp defrost. unit getting stuck in defrost. ordering control for repair. scheduled 2/14/23; ordrng 1 W11566851 (control (tri 11)) and 1 look (look)"
We serviced a
KITCHENAID RANGE
Model KFGG500ESS3
Near Baltimore, MD 21213
Justin S.
Job Details: 02/09/2023
cx says the unit is not igniting the left rear burner are not lighting but all other burners and the bake and broil are. found the left rear burner isnt lighting. the ignitor is not sparking. swapped the burner head and the problem stays with the head. replaced the burner head and all the burners are now igniting. the unit is now good
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hedgesville, WV 25427
Bernard M.
Job Details: 02/09/2023
Cx needs rescheduled;
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Virginia Beach, VA 23464
Austin D.
Job Details: 02/09/2023
came out to resolve the issue with the dryer. disassembled as needed. replaced all parts and piut the unit back together. tested operation. unit sounds great. unit is good to go.