We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Essex, MD 21221
Eric W.
Job Details: 02/10/2023
w15xi00epl1 cx complant of unit still leaking found service pointer on unit for tub; ordrng 1 W11590590 (tub ring)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Hanover, PA 17331
Drew B.
Job Details: 02/10/2023
no work done after full possible qoute and age cx decided to hold off.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Gaithersburg, MD 20879
Julian H.
Job Details: 02/10/2023
"GOT HERE open top & found that thermostat for microwave had a thermal event causing a burning smell when mw was on replaced part from VS tested & working; ordrng 1 W11568584 (tstat FOR RESTOCK JH VS), used 1 W11568584 (FOR RESTOCK JH VS) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Williamsburg, VA 23185
Lucas R.
Job Details: 02/10/2023
"replaced all parts, calibrated, tested, unit working as designed."
We serviced a
MAYTAG OVEN
Model MET8800FZ05
Near Myrtle Beach, SC 29572
Rolf K.
Job Details: 02/10/2023
Temp tested oven. Temperatures way off 80 to 100 degress. Relay not engaging and disengaging properly. Ordering 1 temp sensor and 1 electric control. This is the top oven. Bottom oven operating properly. Parts being sent to RK and RK to call Derek Allred 843-331-7360 to be let in.; ordrng 1 7430P044-60 (oven temp sensor) and 1 W11594154 (cntrl electric) and 1 LOOKLOOKSENDPARTSTOTECHSHOUSE
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Littlestown, PA 17340
Bernard M.
Job Details: 02/10/2023
"Replaced arm, ran cycle and upper arm no longer hits manifold. Unit checks good"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Monrovia, MD 21770
Ricardo S.
Job Details: 02/10/2023
"the client complains that the unit leaning,, inspected unit and found a broken leg and support.. order parts; ordrng 2 WP8269145 (brckt-mtg)s and 2 w11561254 (leg)s and 1 w10920122 (suppor lh) and 1 w10920120 (support rh)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Chambersburg, PA 17201
Andrew S.
Job Details: 02/10/2023
Per previous diag I was able to access and repalce the sump and control. I then tested the unit and found that it is now functioning as intended without any leaks. Job complete
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Sykesville, MD 21784
Marc M.
Job Details: 02/10/2023
"cx complaint unit not powering on. inspected unit and found that the console is in fact powering on and unit has 240v supplied however the unit will not enaged the cycle due to failed thermal fuse. multiple thermal fuse failures on this unit, will supply heater and tco to confirmed no over heat failure.; ordrng 1 280148 (cutoff-tml) and 1 W10909685 (fuse-thrml) and 1 WP3387747 (element)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hanover, PA 17331
Bernard M.
Job Details: 02/10/2023
"Replaced thermostat, ran on normal cycle and unit heated to all settings. Unit checks good"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EVMS13
Near Reisterstown, MD 21136
Marc M.
Job Details: 02/10/2023
cx complaint unit not cooling. had unit plugged in upon arrival and unti is operating around 75-80 degrees in both compartments. checked and found compressor running as well as condenser fan and evap fan. absolutely zero frost pattern on fc evap. checked amp draw at compressor and found .58 amps. unit has SS failure. quoted cx for repair. SS parts cbe. cx PIF. called payment into office.; ordrng 1 W10884390 (icemaker) and 1 W10507884 (compressor) and 1 WPW10143759 (dryer) and 1 W11256565 (evaporator) and 1 WPW10233569 (tube)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Hanover, PA 17331
Bernard M.
Job Details: 02/10/2023
"Replaced control, recalibrated, ran auto test and unit completed test without issues. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS04
Near Virginia Beach, VA 23464
Branden R.
Job Details: 02/10/2023
"cx complaint humming noise - refrigerator , checked unit and found when ice harvest is when the noise happens , unable to pin point where noise is coming from so ordering both valves and ice maker for repair so we know they check good .; ordrng 1 W11557001 (icemaker) and 1 W11567335 (valve) and 1 W11567408 (dual valve)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near York, PA 17408
Sal R.
Job Details: 02/10/2023
I was able to access and replace the heating element. Unit tes tgood.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ4
Near Beltsville, MD 20705
Israel R.
Job Details: 02/10/2023
Customer complaint unit is door shatterd while using. Called safety and they are covering for the part but the customer is responsible for part. The part is beeing sent to the office. Customer owes 110 for installation of the door. Will pay on day of installation.; ordrng 1 W11173823 (door/mw 233.00)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mount Wolf, PA 17347
Sal R.
Job Details: 02/10/2023
CX complai nt was that the unti is making an electrical burning smell. I inspected the unti and fou d the propper voltage at the term block. I inpsected the timer and was able to remove the drum and inspect the motor. I found no phyical issues with parts. I ran the unti and found it to be opperating as designed. Informed CX to call back in if concerns happen again. Unit test good.
We serviced a
JENNAIR DISHWASHER
Model JDB9000CWS1
Near University Park, MD 20782
Israel R.
Job Details: 02/10/2023
Customer complaint unit is not washing i tested the unit and the unit is not washing is sending 120 and motor is Ol. Unit needs new motor. Collected in full.; ordrng 1 WPW10605057 (pump and motor assy 220.55)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Hagerstown, MD 21742
Andrew S.
Job Details: 02/10/2023
Cx complaint is that the unit is not cooling in the RC section. Upon arrival I found that there is no air moving from the Damper as it opens and closes. I found that when the FC door is open the air moves freely. I inspected the return ducts and found that the duct is filled with foam insulation. I called TL and informed them of my findings.I was able to clear the return duct. Unit is functioning as intended. Job complete
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EFS02
Near Harwood, MD 20776
Shane B.
Job Details: 02/10/2023
complaint is the unit not cooling in the RC section. unit is set to 33/3. prob shows 51/-6. Rc evap is iced up. RC evap fan is working. cleared all ice. found RC thermistor reads 548ohms in a cup of ice water. thermistor is bad. unit will need new evap cover. quoted for repair. cx paid for all but labor. will pay 110 on return. schedule when part is available.; ordrng 1 W11395641 (evap cover RC)
We serviced a
IKEA MICROWAVE
Model IMBS104GSS00
Near Brandy Station, VA 22714
Eric F.
Job Details: 02/10/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near New Cumberland, PA 17070
Fred G.
Job Details: 02/10/2023
cx complaint unit is not lighting the broiler. inspected unit and found unit would not light broiler burner. sometimes it would light the back half the burner but other times it would make a bang at the orifice itself. found broiler orifice fitting had black marks around it. ordering broiler fitting and regulator. please call cx once parts are in to set up a return visit.; ordrng 1 W11435700 (broiler fitting) and 1 W11449506 (regulator)
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ0
Near Severn, MD 21144
Justin S.
Job Details: 02/10/2023
replaced the pump and the unit is good
We serviced a
KITCHENAID RANGE
Model KCGC506JSS00
Near Woodbine, MD 21797
Ricardo S.
Job Details: 02/10/2023
"Cx complains that the 2 front burner not working, inspected unit, fronst burners takes long time to lite.. and flame missing in one side of the burner.. orifice cks ok, spark switch and ignitor cks ok. faulty bruner head, order parts; ordrng 2 w11344539 (burner head)s"
We serviced a
AMANA DRYER
Model NED4655EW
Near Elkridge, MD 21075
Justin S.
Job Details: 02/10/2023
this unit has already been completed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Bel Air, MD 21014
Neil H.
Job Details: 02/10/2023
SOLENOID IS GETTING STUCK AND ICE BIN WARPPED PREVENTING PROPER ICE SELECTION; ordrng 1 W11185686 (Whirlpool Refrigerator Ice Container) and 1 WPW10309866 (Whirlpool Refrigerator Ice Dispenser Solenoid)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM
Near Waldorf, MD 20601
Justin S.
Job Details: 02/10/2023
cannot find this unit. already shows completed in the lowes system.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Pawleys Island, SC 29585
Jason T.
Job Details: 02/10/2023
"Cx complaint, unit will not start a cycle, error code : F2-E2 HMI disconnected F0-E7 laod during the cycle F0-E5 offbalance load F2-E1 stuck key F1-E2 control-motor fault. Called tech line and spoke with Derrick REF # 7735706350 to document findings. Called Whirlpool Safety and spoke with Keisha to document findings. Service call paid Auth....ordering gear case to complete the repair, advised cx to contact VIA dispatch once the gear case is received, cx agreed.; ordrng 1 W11449841 (GEAR CASE) and 1 LOOK (LOOK)"
We serviced a
MAYTAG WASHER
Model MVW6500MBK
Near Woodstock, VA 22664
Danny R.
Job Details: 02/10/2023
found blet off unit reinstalled belt now works fine checksok
We serviced a
KITCHENAID MICROWAVE
Model KOCE507ESS11
Near ,
Tanner B.
Job Details: 02/10/2023
"Attempted to replace light bulb , cant pull unit w/o a second techs help .. unit is also making a loud buzz. needs new inverter and mag; ordrng 1 look (look) and 1 W11325604 (inverter) and 1 W11346197 (mag)"
We serviced a
WHIRLPOOL DRYER
Model WED6120HW1
Near Lancaster, PA 17603
Justin L.
Job Details: 02/10/2023
Cx complaint unit not powering on. Was able to access unit and found it getting voltage. Checked console and found connection not fully seated. Secured and tested unit now operates as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Reisterstown, MD 21136
Marc M.
Job Details: 02/10/2023
cx complaint unit not producing ice. inspected unit and found no errors for Icemaker in test 56. ran test 57 and unit cycled and concluded with designation 01. test 45 however did not fill the icemaker. found fill tube to be frozen. cx states this is at least the second time that it has been replaced. reccomend main control replaced to rule out failed cicruit at p3-1. checked temps to verify no SS issues. found fc temps at -1 at time of testing. found irregular frost pattern however that is indicative of a intermitent fc evap fan.; ordrng 1 W10807590 (cntrl-elec) and 1 W11087201 (heater) and 1 WPW10341329 (water valve assy) and 1 W11452196 (fc evap fan)
We serviced a
WHIRLPOOL DRYER
Model CEM2795JQ0
Near Virginia Beach, VA 23452
Carl A.
Job Details: 02/10/2023
replaced all parts tested unit works as designed
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Ashburn, VA 20148
Ezra M.
Job Details: 02/10/2023
"Ran diagnoctic cycle. Found F5E3 lid latch error. verified lid not unlocking properly every time. ordering strike, control, bezel and latch.; ordrng 1 W11457841 (strike) and 1 W11556727 (control) and 1 W11545554 (bezel) and 1 W11394572 (latch)"
We serviced a
MAYTAG WASHER
Model MED4500MW
Near Woodstock, VA 22664
Danny R.
Job Details: 02/10/2023
installed parts checks ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Vienna, VA 22181
Christian C.
Job Details: 02/10/2023
Cx complaint unit IM is not working. Inspected unit ran test 57 IM did not cycle. Test 56 E5 timed ice making. Test 45 and IM filled with water. Ordering IM. Cx owes 110 in labor on return visit.; ordrng 1 W11294907 (ice maker)
We serviced a
WHIRLPOOL DRYER
Model WHD5090GW0
Near Harrisburg, PA 17120
Fred G.
Job Details: 02/10/2023
cx complaint unit is will not start and is displaying a f01. inspected unit entered diag and found f01. cleared code and tried to run unit and found unit did the same thing. replaced control and found unit now works. unit checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404ESS2
Near Arlington, VA 22207
Lloyd B.
Job Details: 02/10/2023
"Cx complained the unit did not operate correctly. Inspected the unit and found 2 codes related, F9E1 for diverter cannot find home position. Ran diagnostics and it completed with the heater coming on but, the code persisted. Unit needs new sump assy; ordrng 1 W10861526 (sump assy)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model Krfc704fss00
Near York, PA 17402
Sal R.
Job Details: 02/10/2023
"While steaming out the evap , I foun d that the right hand side linner stud was broken and will not allow the evap cover to secure tightly to the linner wall. I called WP Tech Line and explained my findings. Unit has been deened non-repairable."
We serviced a
MAYTAG DRYER
Model MGD5630HC3
Near Silver Spring, MD 20901
Israel R.
Job Details: 02/10/2023
Customer complaint unit is not heating. I tested the unit and found the unit is turning on but is not heating. I tested coild and one of the coils is out of range. I put everything back together and the unit is heating now. THe unit needs new coils. 100 at tribles.; ordrng 1 279834 (2 coil gas valve set)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Stewartstown, PA 17363
Drew B.
Job Details: 02/10/2023
replaced element ran unit to verify no leaks and checks good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Elizabeth City, NC 27909
Austin D.
Job Details: 02/10/2023
cx complaint the unit is not turning on. checked the unit and found that the unit has signs of an infestation. advised cx of the issue and how we cannot repalce any parts until the infestation is resolved. cx agreed and will return once the parts come in and we have a proof the unit has been exterminated.; ordrng 1 W11305308 (control)
We serviced a
MAYTAG DRYER
Model MEDB880BW0
Near Reading, PA 19609
Cody H.
Job Details: 02/10/2023
"cx complains unit does not dry cloths. Says unit has good air flow and heats but does not dry. Unit is heating up and has good air flow. Unit is recieving 240Vac from outlet. Unit showes f4e4-line voltage error, f4e3-blocked air flow. Inlet thermistor reads 48kohms and outlet thermistor reads 10kohms.. High limit therm shows 0 ohms, while testing the element the first time reading 19k ohms. thermal cut off fuse reads 0 ohms. checked element again due to reading being out of range and not steady. Element was between 19k ohms and OL. Inspected element to find there was a short in the element that was causing connection to the circut and disconnection. Replaced element and tested unit. Unit now works as designed, no further work needed. CX paid in full with check."
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Nottingham, MD 21236
Eric W.
Job Details: 02/10/2023
cx complant of unit not spining out inspected unit found f0e2 f7e7 f7e6 unit will need new motor shifter and control; ordrng 1 W11497303 (motor) and 1 W11481722 (shifter) and 1 W11611306 (control)
We serviced a
MAYTAG WASHER
Model MVWC555DW1
Near Virginia Beach, VA 23454
Branden R.
Job Details: 02/10/2023
"cx under impression unit has 10 year warrnety , advised cx unit is no longer under warrenty and the 10 years only for 2 parts service will be due of 120 not including parts and labor cx refused serivce at this time ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Fairfax, VA 22031
Jason A.
Job Details: 02/10/2023
"30day cosmetic. CX complaint FRIDGE doors misaligned, bins are scratched or damamged or defective. Document all damage & issues. FC door misaligned. Seems the rails are bent & it pushes door to the RIGHT 1/2 inch. Advised CX door will take 5-10wks & to open box & inspect when it arrives & to call office with any issues. W10839369 Pan-crispr (4) 2 needed L & R. Request 2COUNT to install & replaced multiple parts > JJ; ordrng 1 W11518696 (RC door LEFT SS) and 2 W10839369 (Crisper, MediumLEFT & RIGHT (4))s and 1 W10858273 (bin (33)) and 1 WPW10709175 (tuck shelf-glas (1)) and 1 WPW10709163 (shelf-glas (9)) and 2 W10839369 (pan-crispr (4) 2 needed L & R)s and 1 W10858273 (Bin, Secondary (33)) and 1 W11215629 (Adapter, Pantry (LEFT Hand)) and 1 W11093718 (Adapter, Pantry (RIGHT Hand)) and 1 WPW10493169 (bin-freezr (BIN 1 #8)) and 1 W10858802 (bin-freezr (BIN 2 #15)"
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ01
Near Stone Ridge, VA 20105
Ezra M.
Job Details: 02/10/2023
Replaced circulation pump. Tested for proper operation.
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS04
Near Brandywine, MD 20613
Robert A.
Job Details: 02/10/2023
Cx complaint that the unit's interior lights and pantry door control are not working. I inspected the unit and confirmed the complaint. The unit is cooling as designed. I removed the pantry control and found water under the control causing damage to the pantry control board. The lights came on once I removed the pantry control board. The unit needs a new left pantry door and pantry control board. The RC door have rust spots but I informed the cx that it's a cosmetic issue that's not covered after 30days. I'm ordering the pantry door and pantry control for the return visit. I collected the service call fee by CC.; ordrng 1 W10815669 (pantry door 416.01) and 1 WPW10769076 (pantry control board 263.50)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near New Park, PA 17352
Drew B.
Job Details: 02/10/2023
cx complaint that unit lights are out on tiop and in fc section found faulty fc led replaced and now checks good full led in all sectiuons
We serviced a
MAYTAG DRYER
Model LDE41001
Near Richmond, VA 23229
Thomas B.
Job Details: 02/10/2023
Cx complaint unit is not working properly inspected unit removed and replaced the blower wheel damaged tested for proper use unit now functions Normally ; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HV2
Near Carlisle, PA 17013
Bernard M.
Job Details: 02/10/2023
"Replaced control and set convect bake preheat to 350, unit reached temp within 15 min with fan running. Unit checks good"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Chester, VA 23831
Chris B.
Job Details: 02/10/2023
"cx comp unit will not spin insp unit conf cx comp found when in test mode shifter not moving replaced shifter then found unit just huming in spin mode replaced cap from vs got unit to spin can hear gear case noise grinding unit will need gear case; ordrng 1 W11428524 (cap) and 1 W11454741 (gear case) and 1 W10721967 (splutch) and 1 W11239857 (belt), used 1 W11428524 (cap) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Fairfax Station, VA 22039
Richard B.
Job Details: 02/10/2023
CX complant. Fridge stops on its own and have to cycle breaker to start. Inspected unit and found main control failure. Installed new main control and cycled power. Unit working as designed. RB
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near New Market, MD 21774
Ricardo S.
Job Details: 02/10/2023
"Cx complains that the unit not working at all, inspected unit,, not tumbling, i took the front panel out, the pulley is bad, so i replaced the pulley from v/s LOOK LOOK Part# 279640 .. second problem is that the belt is too small, abnother company was here and replaced the belt, unti needs belt assy order part; ordrng 1 W11162091 (belt) and 1 279640 (pulley,idler V/S Rs), used 1 279640 (pulley V/S Rs) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Harrisburg, PA 17109
Fred G.
Job Details: 02/10/2023
cx stated they have a extened contract with whirlpool. ticket was not dispatched correctly. i advised cx to call and get ticket dispatched right. i moved on
We serviced a
WHIRLPOOL WASHER
Model WFC7500VW2
Near Richmond, VA 23220
Thomas B.
Job Details: 02/10/2023
Unit is stacked requires 2 technicians called office rescheduled for Thursday the 16th; saved tckt
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Delta, PA 17314
Drew B.
Job Details: 02/10/2023
replaced housing found thats where it was leaking and the shifter was not issue anymore been working no issues since
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDW09
Near Richmond, VA 23222
Thomas B.
Job Details: 02/10/2023
Cx complaint unit is not working properly inspected unit found no cool conditions compressor is running warm ordering parts.; ordrng 1 W11582592 (Compressor) and 2 W11504415 (Lokring a)s and 2 W11504431 (Lokring b)s and 2 W11506619 (Lokring c)s and 2 W11506635 (Coupler)s
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Lexington Park, MD 20653
Shawn D.
Job Details: 02/10/2023
replaced harness then tested and now working. unit is good
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Midlothian, VA 23112
John P.
Job Details: 02/10/2023
"CX complaint woke up in the morning with unit having no display or coming on checked the fuse found open replaced fuse tested unit through all functions and operations was unable to duplicate fuse shorting, tested working as designed ; ordrng 1 W10138793 (Fuse JPV/S), used 1 W10138793 (Fuse JPV/S) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Ranson, WV 25438
Ken M.
Job Details: 02/10/2023
"Element, TCO, thermal fuse, baffle and screws replaced and tested. Unit is working properly. Customer has issues with the vent being crushed. Made recommendations for the vent to be replaced, did not reattach the vent at this time and it would result in poor functionality of the unit."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Annandale, VA 22003
Leon
Job Details: 02/10/2023
"cx complaint was unit im didnt work and the bottom of rc with overfill and turn into ice confirmed complaint pulled unit out and seen the drain tube was clogged, unclogged the tube then removed all the ice from the bottom of rc the i used the steamer to melt the ice in said the drip pan, evertything worked great on ice maker but on test 15 said the ice maker bin was full when there hasnt been any time in it would need emitters for both side; ordrng 1 W10898445 (Electronic Control Board) and 1 W10870822 (Emitter Control Board)"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Kearneysville, WV 25430
Ken M.
Job Details: 02/10/2023
"Customer complaint is that the dispenser is not pulling detergent properly and is leaving water behind, issue with the door lock resolved itself. Confirmed that the dispenser is not dispensing properly. Dispenser assembly replaced and tested. Unit is working properly. Old part left with customer."
We serviced a
JENNAIR RANGE
Model JDS9860BDB
Near Hagerstown, MD 21740
Ken M.
Job Details: 02/10/2023
"Customer complaint is that the right front and left front burners are not lighting properly. Burners tested and found that the ignitors are all sparking, but front burners are not lighting. Found that the burner head is seized and loose on the burner plate, screws are rusted. Cannot get a replacement part for the burner head, which is not allowing the burner cap to sit level. Front right burner is not repairable. Left front burner will eventually light, just needs a new ignitor. Ordering ignitor. Customer also requested replacement knobs.; ordrng 1 74004053 (ignitor) and 4 WPW10220975 (knob)s"
We serviced a
JENNAIR BUILT-IN M/W
Model JMC8130DDB
Near Shepherdstown, WV 25443
Ken M.
Job Details: 02/10/2023
Customer complaint is that the unit is dead. Inspection of the unit found that the resettable breaker at the top of the oven was tripped. Breaker reset and unit plugged back in. Display did turn on. Unit tested and ran. Ran the unit for 45 seconds heating water and the unit ran properly. Customer stated that the oven under the unit had been running a self clean cycle when the customer used the microwave. Microwave had cut out about 10 seconds into running. Contacted tech support to determine if there is anything more that needs to be done other than resetting the onboard breaker. Recommended running unit for 3-5 minutes to see if the breaker tripped. Unit retested and the breaker did not trip. Unit is working properly.
We serviced a
KITCHENAID RANGE
Model KFGG504KPS1
Near West Point, VA 23181
Justin W.
Job Details: 02/10/2023
cx complaint drawer and door damaged. found damage not allowing drawer to close properly. ordering parts needed for repair.; ordrng 1 W11028246 (drawer front) and 1 W11459730 (glass door)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near York Springs, PA 17372
Andrew S.
Job Details: 02/10/2023
Cx complaint is that the unit is not finishing or spinning the cycles. Upon arrival I found an F8E1. I then ran the diag and found that the unit is able to complete the cycle but the F8E1 showed again after the cycle. I found that the water pressure is low. I found that the valve was clear of debris or blockages. Cx informed me that they have very low water pressure and flow. I informed the cx that the unit is functioning as intended. The low pressure/flow is causing the issues and cx will need to speak to a plumber to remedy that. Job complete.
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ01
Near East York, PA 17402
Drew B.
Job Details: 02/10/2023
arrived today at the unit found -20 on low and 105 on high spoke to MA and wanted to try dump charge and re pull vac and refill... did so to 30 in vac then filled to 5.0oz and wouldnt get higher than -20 on the low and around 60 on the high spoke to JP and had cut the suction off the ocmpressor and nothing coming through.. then had me cut the cap off the drier and found the nitrogen come out there they want to cut cap off evap and purge nitrogen again and verify inner liner cabinet.; ordrng 1 WPW10233569 (tube discharge) and 1 LOOK (look) and 1 SS (ss tch) and 1 3count (3 count)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Vienna, VA 22181
Christian C.
Job Details: 02/10/2023
Arrived at cx house. Cx said they tried to cancel appointment. Unit is still working.
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS11
Near Rockville, MD 20852
Roberto I.
Job Details: 02/10/2023
"Replaced part, F5E1 came back again. Found new inverterboard defective. Installed old one back, the MW worked ok. Please refund for amount cx paid for the inverter board (W11325604); ordrng 1 look (look)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Reading, PA 19608
Cody H.
Job Details: 02/10/2023
"Cx complains unit is leaving soap residue on clothing after wash. CX states she uses afresh once per month and uses Tides reccommended detergent use of '2nd bar' which equates to about 3 table spoons. Unit has no error codes, ran unit through diagnostic test, unit passed diagnostic test with no issues. Ran unit through quick cycle with load to replicate issues. Unit presented no issues. Instructed CX how deep fill and extra rinse work to wash detergent out of unit. No further work needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Baltimore, MD 21214
Emmanuel R.
Job Details: 02/10/2023
"Cs unit is not cooling in the rc, confirmed complaint. I found the evap frozen over , defrosted evap and inspected heater . Heater turns on and heats , harness is ok. fan is running, Thermistor ohmed out ok 11.5kohms before deforst 7k after . Made sure connections to control are secured. Unit is having a control issue were it doesnt want to cut heater on. Ordering comtrol board.; ordrng 1 W11602886 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Virginia Beach, VA 23453
Branden R.
Job Details: 02/10/2023
cx under impression she bought AIG extended warrenty . advised cx that i do not see any warrenty/auth # for unit an service will be 120 not including parts or labor cx refused service stating she will reach out to WP .
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Vienna, VA 22182
Christian C.
Job Details: 02/10/2023
Cx complaint water is intermittently working. Inspected unit water is working at time of visit. Called techline.Advised to replace user interface board. Leave unit unplugged for about 2 minutes before powering back on. Also to replace RC cavity thermistor right above 3rd shelf on the right side. User interface 2 at upper marlboro and 3 at whirlpool.; ordrng 1 W11616412 (user interface) and 1 W10316760 (RC thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Red Lion, PA 17356
Sal R.
Job Details: 02/10/2023
I was able to install the water inlet valve and unit test good.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Midlothian, VA 23112
John P.
Job Details: 02/10/2023
Tested unit found drain pump overheating and shutting down ordering drain pump; ordrng 1 W11497943 (Drain pump CBE) and 1 Look (Look)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHB0
Near Williamsburg, VA 23185
Lucas R.
Job Details: 02/10/2023
"replaced filter and drain hose, drain pump and sump checked good, tested, unit working as designed."
We serviced a
JENNAIR RANGE
Model JES1750FS1
Near Hertford, NC 27944
Austin D.
Job Details: 02/10/2023
cx complaint the unit is not heating up as it should in broil mode and the front left burner is constantly sending power even on the lowest setting. diagnosed a bad switch for the front left burner and the broil is working as it should while im here. let it reach 500 three times with no issues. keeping the control for return incase the issue happens again while we are waiting on the switch. we will replace the control. no element needed due to the element working anytime it is energized.; ordrng 1 W10857622 (switch-inf)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Mount Joy, PA 17552
Justin L.
Job Details: 02/10/2023
Cx complaint unit pauses and says sensing. Was able to access unit and verify model and serial. Entered diagnostic and found no saved error codes. Ran diagnostic cycle with no issues. Calibrated unit and tested every component individually. Ran unbalance test. Checked under unit and unit checks good at time of visit no further work needed
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Dundalk, MD 21222
Emmanuel R.
Job Details: 02/10/2023
"Cs unit stops mid cycle and never agitates, couldnt confirm complaint. Diagnostics has error code for over fill. Test cycle completed good no issue. Removed back panel and inspected the pressure hose and found it frayed a in couple spots and also the power cord is half plugged into the wall. I lost power twice advised customer of findings. Control is also unresponsive at times. Ordering comntrol and lower harness.; ordrng 1 W11450611 (lower harness) and 1 W11608058 (control) and 1 looklook"
We serviced a
JENN-AIR RANGE
Model JES9900BAS
Near Harrisburg, PA 17112
Fred G.
Job Details: 02/10/2023
cx complaint interior light is not working. found when removing light that it did light but needed moved around to get it to light. i was able to removed light and found bulb was loosing in the socket. once bulb was pushed in it did light up. light now works when asked and if door is opened. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW4
Near Jessup, MD 20794
Andrew H.
Job Details: 02/10/2023
"cx complaint is the unit is not working. i found the unit is unplugged. i plugged unit in and the drain pump started. the control displayed F3E1 pressure system fault. i removed user interface. i then removed the pressure hose. after sometime with the pressure hose disconnected. the units drain pump stopped and the error code stopped diplaying. i put unit into test mode. i ran test 51 auto test. in test 17 and 18 the unit made a clicking sound. i checked for sound. i removed the rotor and noticed the slider was defective and coming off the plastic hosing. i then checked and found slide worn from bad gearcase. when looking up at tub it looks like something is blocking the drain. cx has been with out a washer for some time. so i replaced slider from V/S and tested unit. unit is working but; ordrng 1 W11393685 (gearcase) and 1 W10752283 (washplate) and 2 W10734521 (slider)s and 1 W10754161 (ROTOR), used 1 W10734521 (SLIDER AH VS) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ0
Near Culpeper, VA 22701
Eric F.
Job Details: 02/10/2023
"Confirmed cx complaint unit not heating. Found inline power to element unseated. Reseated line, tested unit, unit working as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Hanover, MD 21076
Andrew H.
Job Details: 02/10/2023
"cx complaint is the unit hood light is not working, cx tried to remove the bulb and the light was stuck in the housing. i had to remove this with plyers. i replaced the bulb and the light did not turn on. i found the triac on the control board was defective. unit will need new control. part not instock at this time.; ordrng 1 W11545876 (control)"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Upper Marlboro, MD 20774
Shane B.
Job Details: 02/10/2023
complaint is long dry times and a loud buzzing noise. found unit is heating. air flow is clogged. advised cx have vent cleaned. found motor mount plate is loose causing noise. tightedn ti and tested for cx. unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVWB750WB0
Near Claymont, DE 19703
Frederick R.
Job Details: 02/10/2023
CX complaint is WM not completing cycles. . Inspected/tested and found the valve does not allow cold water in. Ordering inlet valve. Spoke to Sami. One in OS. CX scheduled for return of 2/16/23; ordrng 1 W10364988 (valve)
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Bear, DE 19701
Taylor F.
Job Details: 02/10/2023
Cx complaint is LED out in RC. Tested inspected and verifed complaint. Found the LED in the back under the IM to be defective. Replaced LED from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Spotsylvania Courthouse, VA 22551
Tanner B.
Job Details: 02/10/2023
"Unit not defrosting in fc, no ice production and poor cool.. cleared some ice to help unit cool in meantime.. unit needs new control, fan w/ harness and ui ..; ordrng 1 W11387387 (ui)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Virginia Beach, VA 23452
Carl A.
Job Details: 02/10/2023
"cx complaint of unit not working checkedu nit to find the following errror codes F4E3,F7E1,found sump and motor to have failed replaced sume and motor tested unit works as designed"
We serviced a
JENNAIR REFRIGERATOR
Model JF36NXFXDE00
Near Pikesville, MD 21208
Shane M.
Job Details: 02/10/2023
cx complaint light out in FZ. SP on lights. ordering 12 LEDS. cx paid svc by check; ordrng 4 W11632139 (leds.)s
We serviced a
WHIRLPOOL DRYER
Model GGW9250PW2
Near Harrisburg, PA 17112
Fred G.
Job Details: 02/10/2023
"cx complaint unit has a delay start in heatind can smell gas. inspected unit and found burner is not lighting at first, take till the second time for the burner to fully light. unit needs burner assy (280119) to correct issue. i found gas valve is not fully opening allow gas to ignite. both gas test in range. qouted cx for and cx declined charged cx just for service call $120"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC3SHEXNT03
Near Laurel, MD 20707
Israel R.
Job Details: 02/10/2023
Customer complaint unit is leaking. I tested the removed the filter and turn water on and the filter housing is leaking. with filter out. Unit needs new housing. collected in full. Ordering filter housing 5 at tribles.; ordrng 1 WPW10121140 (housing 155.74)
We serviced a
JENNAIR MICROWAVE
Model JMC2427DS00
Near Wilmington, DE 19806
Frederick R.
Job Details: 02/10/2023
CX complaint is F2E1 error code on MW. Inspected/tested and verified. Unit needs a new console UI due to stuck key error code. CX wants to call Jennair to see if they will cover it. Collected $120 SC by CC. Closing ticket. Job is complete
We serviced a
WHIRLPOOL HOOD
Model KVWC958JSS1
Near Laurel, MD 20707
Israel R.
Job Details: 02/10/2023
Installed new light bulbs sockets and switch. Tested on low the unit is not flickering.; ordrng 1 W10853393 (swtch-rckr)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Elizabethtown, PA 17022
Justin L.
Job Details: 02/10/2023
As per previous visit was able to access unit and replace parts. Calibrated and tested unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBH01
Near Mechanicsville, VA 23111
Thomas B.
Job Details: 02/10/2023
Cx complaint unit is not working properly inspected unit found freezer thermistor has failed causing ice build up to fan quoted 492.55 cx declined paid 120.00 service call ; ordrng 1 WPW10514110 (motor evaporator)
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Ocean View, DE 19970
Michael E.
Job Details: 02/10/2023
"Replaced the pump and motor, vent assembly and drain pump as per previous diagnosis. Tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0HS0
Near Ellicott City, MD 21042
Robert L.
Job Details: 02/10/2023
"cx complaint center burner not lighting and handle loose, found ignitor sparing low, found interal seperation of handle, plastic stem came off internally, front glass can fall out, taped together for now.... ordering center orifice holder, handle and vent , will used burner head on return...............please schedule with 651901; ordrng 1 W10836764 (holder-orf center) and 1 WPW10310922 (trim-vent) and 1 W11398742 (handle) and 1 look (look)"
We serviced a
MAYTAG WASHER
Model MVW6500MW0
Near Denver, PA 17517
Cody H.
Job Details: 02/10/2023
"CX complains unit starting making a 'jackhammer' noise. Showed technician video on phone of noise. Also concerned about amount of pet hair still on clothing after wash. Unit shows error, f0e9-off balance pause. Suspension is firm, basket spins freely. Ran unit through auto test in diagnostic testing, Found unit to be rattling from the back panel, when inspecting unit found back panel and main cabinet to be damaged during install/shipping. Called techline and spoke to Austin Who said the cabinet and rear panel can be replaced but because of it being a cosmetic issue it would not be covered under warranty. CX called Lowes and filed a complaint and Lowes is to replace unit due to damage on their end. No further work needed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Mechanicsville, VA 23111
Thomas B.
Job Details: 02/10/2023
Cx complaint unit is not working properly. Capacitor has failed unit will need new capacitor ordering parts ; ordrng 1 W11158830 (capacitor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Port Tobacco, MD 20677
Shawn D.
Job Details: 02/10/2023
"replaced control,control ui and panel then tested and unit drained out the water inside then ran service cycle and everything is working. unit is good"