We serviced a
MAYTAG DRYER
Model MGD7230HW2
Near Dundalk, MD 21222
Emmanuel R.
Job Details:
02/10/2023
Replaced front right roller and roller shaft. tested unit. Unit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2575GRS08
Near Dover, DE 19904
Taylor F.
Job Details:
02/10/2023
"Cx complaint is unit only dispensing crushed ice. Tested inspected and verifed complaint. Found the seperator to be defective. Ordering seperator, cannot rescheudle at this time.; ordrng 1 WP2152713 (solenoid)"
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Alexandria, VA 22315
Lloyd B.
Job Details:
02/10/2023
Cx complained the unit took a long time to light. Installed new panel and flame spreader and tested and it now lights almost instantly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Mount Joy, PA 17552
Justin L.
Job Details:
02/10/2023
as per previous tech was able to access unit and replace parts. During so found both doors to be warped causing issues woth gaskets and sealing. Ordering door which will ship to cx. Also ordering sealant to help seal gaps in liner. Once cx has door they will contact us to set return; ordrng 1 LW10636410 (white rc door) and 1 LW10636409 (white fc door) and 2 482338 (sealant)s and 1 look (look)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Claymont, DE 19703
Frederick R.
Job Details:
02/10/2023
cx complaint is towels shredding. Inspected /tested and found CX was unaware of how to use certain cycles and how much detergent to use. This is a CX instruct. Explained to CX how different cycles work and what to wash in each and also to use deep water wash because the lack of water and the heavy wash cycle is what is most likely causing issue with towels. WM is working properly and as designe. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Culpeper, VA 22701
Eric F.
Job Details:
02/10/2023
Confirmed cx complaint unit leaking from filter housing. Ordering filter head assembley.; ordrng 1 WPW10394053 (housing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Wilmington, DE 19810
Frederick R.
Job Details:
02/10/2023
cx complaint is frost in freezer and ice tastes funny. Inspected unit and found CX had FC food packed all against the evap cover blocking all the vents. CX just bought unit and was used to a fridge with a filter. Unit is working properly and as designed. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Leonardtown, MD 20650
Shawn D.
Job Details:
02/10/2023
"checked new diverter motor and is 2964 ohms a little more than other one the tech sheet has to be wrong or something. installed control, and ui control seems ui panel is pealing again moisture is to the panel. snapped pics. unti is now working but i think the panel is causing this allowing moisture is. ordering panel and reordering sump incase its really the issue but new diverter read the same as on the unit.; ordrng 1 W11460945 (pump and motor) and 1 W11460908 (panel) and 1 W11412696 (seal) and 1 W11505225 (ui hoiusing incase)"
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ07
Near Wilmington, DE 19810
Frederick R.
Job Details:
02/10/2023
CX complaint is seal broken. Inspected and found RC door gasket tore. Replaced RC door gasket and also tightened all handles per CX request. Unit is now repaired and working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Cobb Island, MD 20625
Shawn D.
Job Details:
02/10/2023
called cx and told him im ordering compressor due to how the one i installed came look at the pics compressor came package poorly and was upside down in box. ordering s.s. parts for return 4 count job s.s. tech only; ordrng 1 W11580057 (comprssor kit) and 1 w10143759 (uv drier) and 1 w10913906 (coupler) and 1 W11546692 (evap incase) and 1 W11504449 (coupler) and 1 W11506619 (coupler) and 1 look (look)
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Wilmington, DE 19801
Frederick R.
Job Details:
02/10/2023
CX complaint is WM not completing cycle. Inspected/tested unnit and pulled no error codes. CX stated that the error code hasnt came up since before last visit and it only happens once in awhile. Ran test and noticed that when unit drained you heard nothing. Pulled unit out with TF. Found drain jose shoved at least 3 ft down inside standpipe. Reset drain hose according to installation requirements. Ran test and unit is now draining properly. The F3E1 was most likely cause by this issue. Unit is working as designed. Job is complete
We serviced a
KITCHENAID OVEN
Model KOCE507ESS01
Near Bowie, MD 20715
Shane B.
Job Details:
02/10/2023
"cx complaint is the microwave not heating sometiems and the oven no theating properly. cx says when microwave doesnt heat it still sounds normal. oven runs lower temp then what its set to according to her thermometor. checked for codes and found F6E4 saved. cleared codes. ran MW, it heated 1 cup of water from 61 degrees to 123 in 1min. temp prob reads 1092 at room temp, in spec. bake 19.7ohms, broil 14.2ohms. both in spec. started a bake cycle at 350. got an average of 339. adjusted calibration setting. called techline to document. they said without being able to catch MW in the act of not heating it would be hard to pinpoint. could be mag or control. advised replacing appliance manager if F6E4 returns. quoted cx for worst care senerio. cx paid service call.; ordrng 1 W11179310 (control board) and 1 W10915648 (microwave control board) and 1 W11346197 (magnatron)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Chevy Chase, MD 20815
Brian F.
Job Details:
02/10/2023
"Cx states unit not powering on, confirmed complaint. Installed new console, tested, unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C2EXF01
Near Newark, DE 19713
Taylor F.
Job Details:
02/10/2023
"Cx complaint is the water dispenser leaks. Tested inspected and verifed complaint. Found that the water dispenser will drip for about 2 mins, about 2oz of water and then stop. It seems water is dripping out due to a bad spigot. The fact that the water drip never continues and always stops after a minute or two, makes me think the dual valve is not the issue. Also the unit does not leak if they turn off the IM and dont use the dispenser. Ordering spigot which the cx is paid in full for. I would like to return with the dual valve just incase it is also needed. Cx is aware the valve might be needed and is willing to pay for the part if it is needed. Cannot reschedule at this time due to the spigot being out of stock.; ordrng 1 WP2305235 (spigot) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Owings, MD 20736
David J.
Job Details:
02/10/2023
CX complaint refrigerator was installed and before they push the unit all the way back the water was working arrive today and inspected pulled unit out about 2 inches and water started working. Unit was sitting on waterline causing no ice to produce or water come out to Spencer. Unit is now working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Ocean View, DE 19970
Michael E.
Job Details:
02/10/2023
"CX complaint: unit stopped in cycle and would not progress. Tested asnd verified complaint. F3E1, F5E4 error codes for water level system error and door not opened between cycles. Inspected and found no visible problems with hose or electrical connections. Ordering pressure sensor switch and pressure switch hose (just in case). Cannot reschedule due to AIG; ordrng 1 WPW10448876 (switch-wl) and 1 W11044559 (hose)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS
Near Alexandria, VA 22308
Demonte S.
Job Details:
02/10/2023
"Inspected the unit. Found that the cx is saying that the Dishwasher is giving an error code. Ran Service Diagnostics on the unit. Error Codes are F8E4 = Float Switch reading Open. Checked the Float Switch found water in the Float Switch Trey. Removed all Water. Cleared the Error Code. Ran a Service Test. No Leaks found. Ran a normal cycle for 10 mins. No Leaks. ( Asked the cx how they are loading the Dishwasher. Cx is putting Bowls, Cups , Pots & Pans in the front of the lower Rack. Advised that they only load the front lower Rack with plates only ,all other items in the back of the Rack. Advised cx to read Use & Care Guide.) Leveled the Dishwasher. Unit is working as Designed. ( Any questions please check Sd Pictures.)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS02
Near Suffolk, VA 23434
Zachery R.
Job Details:
02/10/2023
"cx complaint lower oven not reaching temp, checked unit, come to find defective bake element, spoke with travis was advised to replace bake element and sensor, ordering parts needed to complete repair.; ordrng 1 W11545804 (bake element)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Great Falls, VA 22066
Christian C.
Job Details:
02/10/2023
Cx complaint upper rack is falling off. Inspected unit found wheels cracked on upper rack. Adjusters cbe. Installed adjusters. Tested upper rack. Slides in and out normally now. Cx paid in full.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Red Lion, PA 17356
Sal R.
Job Details:
02/10/2023
"CX complaint was that the unti was not spinning out the water and iteam remained wet at the end of a wash cycle. I found several error code in daig to include F0E4, F3E2, and F8E6. I was able to access and replace the water inlet valve form van stock. While accessing the inlet , I found the water supply hoses are heavaly corroded possible due to hard water. I was able to remove the S.L. and replace the valve . While the supply was powered off I found the hot side to still allow water through into a bucket. I reattatched the supply lins and foun d the hot side to be leaking before the unit . I turned the hot side supply off and advised CX to replace the water supply ines befor e unit is opperated. I also advised CX to have a licesned plumber inspect the supply valve.; ordrng 1 W11165546 (inlet valve (VS)), used 1 W11165546 (inlet valve) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KUDS01FLBL1
Near McLean, VA 22101
Christian C.
Job Details:
02/10/2023
Cx complaint unit is not working. Inspected unit ran unit in normal cycle. No water went into unit but heard motor start up. Water is coming from house connection. No voltage coming from control to water valve. Control no longer being made. Soap buildup on dispenser and tub does not look recent. Unsure if unit was working before we worked on it.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Virginia Beach, VA 23455
Carl A.
Job Details:
02/10/2023
"cx complaint of hearing a pop in dryer and tub quit turning,checkedu nit to find that the idler arm wheel had come off and and the lock ring that held it on,replaced ilder arm tested unit works as designed; ordrng 1 W10837240 (Idler Pulley CA / VS), used 1 W10837240 (Idler Pulley CA / VS) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Nottingham, MD 21236
Eric W.
Job Details:
02/10/2023
installed new shigter and calabrated unit
We serviced a
WHIRLPOOL WASHER
Model WFW94HEAW0
Near Orange, VA 22960
Eric F.
Job Details:
02/10/2023
Confirmed cx complaint MCU UI communication error code. Ordering parts. Please send tracking info to cx when it becomes available.; ordrng 1 W10422889 (Control) and 1 WPW10446418 (panel-cntl) and 1 look
We serviced a
KITCHENAID DBL WALL OVEN
Model KODE500ESS20
Near Abingdon, MD 21009
Neil H.
Job Details:
02/10/2023
cx complaint temps reading on display where off at times others accurate when i tested unit match perfect but cx said console would need to be reset replaced and tested good
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Ocean View, DE 19970
Michael E.
Job Details:
02/10/2023
"CX complaint: top rack stop came out, friction sleeve fell out and door not closing. Tested and verified complaint. I was able to get the rack stop secured properly. I realigned the unit so it stopped hitting the cvabinet on the right, now door closes properly. Ordering friction sleeve. Cannot reschedule due tyo Lowes; ordrng 1 WP8268961 (pad)"
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near Locust Grove, VA 22508
Tanner B.
Job Details:
02/10/2023
"Installed new console and latch, tested unit. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Toano, VA 23168
Justin W.
Job Details:
02/10/2023
cx complaint unit not working. checked unit to find error code f4e3. confirmed sump not working. ordering sump to complete repair but parts stating nla. cx to call whirlpool to try and get part. unable to give quote for repair. cx paid 120$ quoted labor 110$ if cx gets part from whirlpool.; ordrng 1 W11164469 (sump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Severn, MD 21144
Andrew H.
Job Details:
02/10/2023
"cx complaint is the units water filled will not eject. i opened door and found it was hard to remove the filter, i pulled a little harder and the filter came out. i replaced ther filter and flushed water throught the dispenser. filter was a little stuck at first but is now coming out everytime.units now working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Chantilly, VA 20152
Richard B.
Job Details:
02/10/2023
"CX complant. No ice , Prior diagnosis found unit needs freezer door due to broken ice maker wire. When inspecteding door , Found large dent in freezer door edge, Reordering freezer door . Further work needed, Advised CX to inspect door . RB; ordrng 1 w11566705 (stainless door freezer)"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Parkville, MD 21234
Eric W.
Job Details:
02/10/2023
cx complant of unit not powering on inspected unit found 120 v to control green light is on at control but ui not working checked power to ui 5.0 v dc installed new control and tested unit unit now working
We serviced a
WHIRLPOOL DRYER
Model WED4800XQ0
Near Stafford, VA 22554
Robert W.
Job Details:
02/10/2023
Installed Heater and TCO found thermostat is popped and will need. Ordering thermostat; ordrng 1 WP3977767 (Thermostat)
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHC319ESS05
Near Round Hill, VA 20141
Ricky E.
Job Details:
02/10/2023
appt for customer in home incorrect..
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Powells Point, NC 27966
Austin D.
Job Details:
02/10/2023
cx complaint the fridge is not cooling. checked unit and found evap fan motor barely spinning. went ahead and repalced the motor and tested the unit. unit is good to go now except the slide rails are very worn out creawting a bunch of squeaking and loud noises. oredering slide rails to resolve the issue.; ordrng 1 WPW10397636 (rail left) and 1 WPW10397635 (rail right)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Round Hill, VA 20141
Ricky E.
Job Details:
02/10/2023
"installed parts, unit cks ok.."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Harrisburg, PA 17112
Fred G.
Job Details:
02/10/2023
"cx complaint RC is too cold and is freezing everything. inspected unit and found RC is very cold. it cracked the duel water valve due to the temp. i found right side of RC evap is frosted up as well. ran test 01=01, 02=01, 03=both fans cam on when asked. test 39=01. p8 3/4 and found 2.928kohms. called TL (SR7735706214 unit needs RC evap fan motor with thermistors and duel water valve. water valve is covered due to being repaced less then a year ago. qouted cx and cx accepted. cx paid in full with check once valve is in please call cx and set up a return visit.; ordrng 1 W11482383 (duel valve)"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Virginia Beach, VA 23464
Branden R.
Job Details:
02/10/2023
"came out and replace all parts needed , replaced and found hot shut off vlave coming from the house bad and stuck off not allowing hot water to unit , advised cx will need to contact a plumber for unit to run properly . cx agreed . unit is running as designed"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Annandale, VA 22003
Leon
Job Details:
02/10/2023
cx complaint was unit would cut off randomly confirmed complaint cx was getting a F7 E1 ERROR code which is Tachometer Missing took acturator off replaced it ran a cailba cycle checked for error code came back tested at control control wasnt reading a full 120v; ordrng 1 W11556725 (control) and 1 W11590868 (harness)
We serviced a
KITCHENAID RANGE
Model KSEG950ESS5
Near North Beach, MD 20714
David J.
Job Details:
02/10/2023
Cx complaint front panel glass broke. After previous techs visit he had found unit needed new panel. Removed door and disassembled door. Replaced front glass and placed logo on door. Reinstalled all parts and hung door. Tested unit works as intended. Job complete
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Murrells Inlet, SC 29576
Paul F.
Job Details:
02/10/2023
Customers complaint is front right burner still keeps clicking when using it. Potentiameter is bad. NTO switch.; ordrng 1 W11209791 (front right switch)
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Millsboro, DE 19966
Michael E.
Job Details:
02/10/2023
"CX complaint: Rattling sound. Tested and verified complainbt. I found it is the vent duct inside the unit that is rattling. I secured the duct, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFFCC72EHL02
Near Springfield, VA 22153
Robert W.
Job Details:
02/10/2023
CX Complaint is the unit isnt making ice very fast. Inspected unit and found the unit temps are good thermistors are reading properly. IM is getting good power and is harvesting and passing ran fill test on and IM is filling with water. Called techline and explained everything unit has had replaced and all my readings of temps and thermistor readings techline had me do a water dispenser fill test and it filled 8oz in 7sec which is good. Techline suggest to test voltage at fill tube heater is voltage is there replace main control and fill tube same time. power to heater isnt consistent. Ordering Control and filltube heater Techline Ref; ordrng 1 W11574770 (Control) and 1 W11262313 (UI) and 1 W11366500 (Fill tube heater kit)
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Myrtle Beach, SC 29588
Paul F.
Job Details:
02/10/2023
Installed new parts. All check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS03
Near Harrisburg, PA 17112
Fred G.
Job Details:
02/10/2023
"i was able to access unit and first tool RC temps and found 43 degrees at the 3 shelf from top. cx does not have any products on the top 2 shelfs due to food spoiling. took a bottom drawer temp in the RC and found 24 degrees. entered diag 01=37, 02=-13, 03=29, 04=0, 05=33, 56=fan came on. everytime im here ive never heard the RC fan on. called TL (SR7735396505) TL recommended replacing the RC evap cover with thermistors due to them giving the control wrong readings. once pricing is figured out please reach out to cx to figure out money and schedule a return visit. unit needs evap cover and 2 call count.; ordrng 1 W11395558 (rc evap cover) and 1 looklook"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Milton, DE 19968
Michael E.
Job Details:
02/10/2023
"CX complaint: burning smell. Tested and verified complaint. Terminal block looked good. Motor and pulley area looked good, heat element was clear, venting was clear. There is lint inside unit cabinet but CX recently had venting in house cleaned so that could have been poor venting. Air flow test passed in the green. No sign of burning or problem found. Unit is working properly. job is complete"
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW1
Near Woodbridge, VA 22191
Robert W.
Job Details:
02/10/2023
"CX Complaint is the unit isnt completing aany cycle. Inspected unit and found error code for long fill no fill, Tested unit and found the valve has failed causing unit not to fill with enough water to start a cycle and is shutting down. Unit need valve; ordrng 1 W11222849 (Valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Baltimore, MD 21212
Eric W.
Job Details:
02/10/2023
installed new compressor dryer and filled unit tested unit no leaks found
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Frederick, MD 21701
Ricardo S.
Job Details:
02/10/2023
"Cx cmplains that the unit not cooling at all, inspecred unit, compressor sound weird.. also hear a air leak from behing, not frost pattern .. sealed system repair.. 3 counts joib. order parts; ordrng 1 lokring (lok ring) and 1 W10836706 (evaporator) and 1 WPW10487115 (condenser) and 1 WPW10507886 (compressor) and 1 W10843121 (filter dryer) and 1 876764 (valve)"
We serviced a
JENN-AIR RANGE
Model JES9800CAB01
Near Ellicott City, MD 21042
Robert L.
Job Details:
02/10/2023
"installed main control and RF dual switch, found 1096 ohms for temp sensor at control, tested all ops ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Gaithersburg, MD 20878
Justin S.
Job Details:
02/10/2023
the unit is not draining. found the drain pump is getting voltage. replaced the drain pump with vs and retested. the unit is now filling washing and draining correctly. the unit is now ready; ordrng 1 W10876537 (drain pump)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Portsmouth, VA 23701
Zachery R.
Job Details:
02/10/2023
"cx complaint unit displaying f6e1. checked unit, verified fault, cleared codes, tried running auto test cycle, unit would not start cycle, checked hmi, hmi has proper voltage but not responding. harness is good, replaced hmi, calibrated and tested, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Centreville, VA 20120
Richard B.
Job Details:
02/10/2023
"CX complant, Fridge upper section not cooling, Inspected unit and found evap clear of ice , Found pantry thermisters plug not plugged into the evap cover giving the fridge wrong temp readings.for fresh food compartment. .Checked average pantry temps and way off before connecting thermister plug. Lights in pantry now working as well. Job completed, RB"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Frederick, MD 21704
Justin S.
Job Details:
02/10/2023
the unit is loud in cycle. found the felt ring has been removed from the unit now. the unit needs the felt ring and clips; ordrng 1 279220 (clip) and 1 W11035878 (brng&seal)
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Seaford, VA 23696
Lucas R.
Job Details:
02/10/2023
"replaced drive assembly, and controls, calibrated, tested, unit working as designed."
We serviced a
KITCHENAID HOOD
Model KVWB400DSS4
Near Norfolk, VA 23518
Orbie
Job Details:
02/10/2023
replaced all parts. tested unit working as designed. upon replacing control noticed silver coating on face of power button flaking. advise cx of flaking. if it gets worse advised cx to call back and get control replaced.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Powells Point, NC 27966
Austin D.
Job Details:
02/10/2023
cx complaint theunit is not closing all the way on the door. checked the unit and found that the slide rails were defective and not closing all the way. this would cause the freezer door to stay open creating a bunch of frost and ice build up all inside the freezer. parts on order. enough in stock to reschedule. will return on the 17th to resolve the issue. cx request i return since her elderly mother will be home by herself when i come back and she likes how we have already met.; ordrng 1 WPW10397636 (left rail) and 1 WPW10397635 (right trail)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Newport News, VA 23606
Justin W.
Job Details:
02/10/2023
replaced console cover tested unit working as designed
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Elizabeth City, NC 27909
Austin D.
Job Details:
02/10/2023
called office and because the address is bringing me to a main road with no house off of the road. tried to search and never found the correct house. was told by the office that we tried to call but unfortunately the mailbox is full and no answer was received. waited ten minutes to see if i would hear anything from the office.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW0
Near Arlington, VA 22205
Jason A.
Job Details:
02/10/2023
CX complaint WASHER dent. Pulled all parts from base & transferred to new part. Check for leaks. Connect cold & hot water Ran test wash 3X. NO LEAKS > JJ; ordrng 1 LOOK (LOOK)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHW1
Near Hampton, VA 23666
Orbie
Job Details:
02/10/2023
upon arrival cx stated someone came by this morning through her amican home shield.
We serviced a
WHIRLPOOL OVEN
Model WEE730H0DB0
Near ,
Andrew H.
Job Details:
02/10/2023
cx complaint is the unit has a f8e0 error code. i found unit has error code displayed in fault caodes. and when trying to start a cycle the error code pops up. i found unti willl need new cooling fan motor. part is in stock at tribles. i quoted cx and ordering part. cx paid in full part is in stock; ordrng 1 W11107275 (cooling fan)
We serviced a
WHIRLPOOL DRYER
Model WED6620HC2
Near Hampton, VA 23669
Orbie
Job Details:
02/10/2023
replaced all parts. tested unit. working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Glenn Dale, MD 20769
Israel R.
Job Details:
02/10/2023
"SR// 7735710168. F0E2 over suds condition. Customer complaint unit is was not shutting off even when holding the cancel button. I found the unit is turning off when is trying to agitatte. I ran test and then unit shut down when agitating. I tested the shifter and the shifter is not switching to agitation and and was not spinning. I replace the contriol and it workied. SAfety was closed so i called techline and documented with them. Unit is back to normal operations.; ordrng 1 W11481722 (Shifter), used 1 W11481722 (Shifter IR Vs) from stock"
We serviced a
WHIRLPOOL DRYER
Model MED6230HW2
Near Woodbridge, VA 22193
Demonte S.
Job Details:
02/10/2023
Installed the Fascia & Control Board. Tested the unit. Unit is working as Designed.
We serviced a
KITCHENAID OVEN
Model KGRS505XBL05
Near Vienna, VA 22181
Christian C.
Job Details:
02/10/2023
Cx complaint lower oven is not heating up. Inspected unit and found lower igniter open. Ordering lower oven bake igniter. Igniter only 1 at upper marlboro.; ordrng 1 WP7432P14360 (bake igniter)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Ruckersville, VA 22968
Eric F.
Job Details:
02/10/2023
Could not confirm cx complaint no heating. Cx states it has been taking multpile loads to dry. Asked cx to photograph load and call us back if there were any further issues.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Halethorpe, MD 21227
Andrew H.
Job Details:
02/10/2023
"c xcomplaint is the unit is not working. inspected unit and found f2e3 acu does not match mcu error code. i rean auto test and found the unit was making a bzzing sound when the motor was activated. then the unit displayed f7e1. i looked under the basket and found oil coming from the capacitor. i replaced cap from van stock. i tested unit again intest mode. motor worked and ran fine this time. but when it got into the spin cycle the unit became off balance and the tub was hitting the cabinet. i found the gearcase shaft is bent. unit will need new acu, UI and gearcase. look, one part not instock; ordrng 1 W11481116 (user interface) and 1 W11513246 (control board) and 1 W11395618 (capacitor AH V/S) and 1 look (look) and 1 W11449840 (geearcase), used 1 W11395618 (capacitor AH V/S) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Norfolk, VA 23518
Carl A.
Job Details:
02/10/2023
replaced all parts tested unit works as designed
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Myrtle Beach, SC 29579
Rolf K.
Job Details:
02/10/2023
Cx states oven not igniting. Incorrect voltage out of spark module. Burnt terminals on ignitors. Ordering 1 spark module and both bake and broil ignitors.; ordrng 1 W10920631 (spark module) and 1 WP9758079 (bake ignitor) and 1 WPW10333842 (broil ignitor)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Ruckersville, VA 22968
Eric F.
Job Details:
02/10/2023
"Confirmed cx complaint F8E4 error code, also found F10E2 error. Found evidence of water in drain pan, ran unit. Unit has suds build up without any soap in it, likely unit over sudsing and running around door. Running a cycle on unit to clean suds, advised cx to use unit and if it happens check unit for suds, if present to use less detergant or a different brand."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near North Myrtle Beach, SC 29582
Rolf K.
Job Details:
02/10/2023
"Cx complains display intermittently going in and out. Found 3 bad boards. Ordering electric control, microwave cntrl board and a control panel.; ordrng 1 W11545876 (cntrl electric) and 1 W11192682 (microwave board) and 1 W11040881 (cntrl panel stainless)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSC25C4EYY03
Near Alexandria, VA 22301
Lloyd B.
Job Details:
02/10/2023
Cx complained of a slow dispense. Cx had filter housing to be installed Installed part and tested and the unit dispenses with pressure. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Murrells Inlet, SC 29576
Paul F.
Job Details:
02/10/2023
Customers complaint is unit going out of balance of every load. Found the spin basket is wobbling back and forth on the shaft. Also belt making noise during agitation and spin. NTO parts.; ordrng 1 W10752283 (washplate) and 1 W10752719 (spin basket) and 1 W10721967 (cam) and 1 W11239857 (belt) and 1 W11454734 (gearcase)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRZ02
Near Virginia Beach, VA 23456
Branden R.
Job Details:
02/10/2023
"came out to replace parts on unit disasembled and replace control , made sure control was properly programed . waited for compressor to kick on and unit is running as designed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHB01
Near Pawleys Island, SC 29585
Jason T.
Job Details:
02/10/2023
"Cx complaint, no ice productiuon, found icemaker stuck in harvest in harvest mode, verified vac at the harness. Installed icemker from van stock, verified fill-harvest, set unit to an 8hr defrost cycle, verified proper air flow, cooling-freezing...working as designed.; ordrng 1 WPW10300024 (icemaker JT VS) and 1 LOOK (LOOK), used 1 WPW10300024 (ICEMAKER) from stock"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Norfolk, VA 23518
Carl A.
Job Details:
02/10/2023
eplaced all parts tested unti works as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Lititz, PA 17543
Cody H.
Job Details:
02/10/2023
"Was able to replace LED modules per service pointer, top LEDs and FC LED still not lit. No power to any of the lights in this series. Ordering LED inverter-box for return visit. Office to schedule return visit when all parts arrive; ordrng 1 W11368839 (LED inverter)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Virginia Beach, VA 23454
Branden R.
Job Details:
02/10/2023
"came out to replace parts on unit , disasembled and replace all parts needed tested unit and all major compnets are running as designed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Arlington, VA 22205
Jason A.
Job Details:
02/10/2023
CX complainrt FRIDGE temps very inconsistent. Defrost heater overactive. Replaced FC evap harness & thermistor. Set temps to recommended & air damper to middle position. Datalogger data for new parts start 7:00 PM 2/10/2023 to allow cooldown. Datalogger was intalled 1-RC + 1-FC 2/7/2023. Set return to pick up datalogger 2/17/2023 > JJ; schdld next appmnt for 2/17 FRI !
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Norfolk, VA 23502
Carl A.
Job Details:
02/10/2023
replaced part tested unit works as designed
We serviced a
WHIRLPOOL OVEN
Model WEG515S0LZ1
Near Suffolk, VA 23433
Orbie
Job Details:
02/10/2023
cx complaint unit has flaking enamal on the bottom. checked unit verified cx complaint. found falking enamal on bottom of oven. ordering parts to repair product.; ordrng 1 WP3195097 (bottm-oven)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Hampton, VA 23661
Orbie
Job Details:
02/10/2023
"cx complaint unit not functioning. checked unit to find drain pump running as soon as unit plugged in. got unit into test mode, unit working in test mode. calibrated unitsucessfully. ran unit in normal mode to verify function. unit currentlty working as designed. advised cx to call back if problem persists."
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near Stone Ridge, VA 20105
Richard B.
Job Details:
02/10/2023
"CX complant. Doors not even Prior diagnosis found units needs panel kit reinstalled , Panel kit that was delivered is in tact , To install panel kit will also need a panel install kit W11175806 . not included with panels , Kit has templates for installing . Install kit not in stock, Further work needed, RB; ordrng 1 W11175806 (INSTALL KIT)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Newport News, VA 23608
Lucas R.
Job Details:
02/10/2023
"cx complaint weird noise, checked unit temps at 5 and 34, unit resting upon arrival, per cx video, sound is liquid refrigerant hitting evap, added insulation to evap at cap tube, called techline to document, unit working as designed. scott"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Newark, DE 19711
Taylor F.
Job Details:
02/10/2023
"Cx complaint is unit rusting near bleach dispenser. Tested inspected and verifed complaint. Found the paint chipping off due to rust on top panel. Called trade care and they informed me this is covered due to rust issue. Ordering top panel, cannot reschedule at this time. REF# 7735565071; ordrng 1 W10461170 (top)"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Millsboro, DE 19966
Michael E.
Job Details:
02/10/2023
Replaced inlet valve as per previous diuagnosis. Tested unit and it is now working proeprly. CX paid 110.00 for labor in cash. CX was not concerned about the extra 13 cents. Job is complete
We serviced a
KITCHENAID COOKTOP
Model KCGD506GSS00
Near Chantilly, VA 20152
Richard B.
Job Details:
02/10/2023
"CX complant. RR and CR Burners slow to ignite. Prior diagnosis found unit needs burner bases and caps. Installed and same results, Ordering manifold , and both orriface holders , Will use spark module on return, if needed, RB; ordrng 1 W11512356 (manifold) and 1 W10827697 (orriface holder) and 1 W10826752 (orriface holder)"
We serviced a
KITCHENAID DRYER
Model KDTM404KPS0
Near Reading, PA 19608
Cody H.
Job Details:
02/10/2023
"Was able to access unit and replace parts per previous visit. Tested unit, unit now works as designed no further work needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Lower Paxton Township, PA 17112
Justin L.
Job Details:
02/10/2023
Cx complaint unit not dispening ice after last visit. Was able to access unit and found auger shaft and yolk stripped. Also found dispenser ui display flickering and taking multiple presses. Ordering parts for repair and once appproved and in office will need to set return; ordrng 1 W11542754 (User interface) and 1 WPW10309868 (auger motor) and 1 WP63052-2 (yolk) and 1 WPW10309864 (divider)
We serviced a
WHIRLPOOL WASHER
Model WED8127LC
Near Woodstock, VA 22664
Danny R.
Job Details:
02/10/2023
rdryer no issues heats fine no noise checks go to go
We serviced a
WHIRLPOOL WASHER
Model ITW4300S40
Near Bowie, MD 20721
Shane B.
Job Details:
02/10/2023
"complaint is unit not finishing cycles. when i arrived unit was full of dirty water and clothes. unit buzzes but nothing runs. i removed all clothes asnd water from unit. tried running motor again. it buzzes for a few seconds, i have some rattling, clicking noise from the timer and motor stops buzzing after a few seconds. motor is very hot to the touch. nothing appears to be clogging the drain pump. motor can be turned backwards slightly and when unit is turned on it goes forward slightly then seem to be locked up. transmission has rust on it and is most likely seized. ordering drive motor, gearcase and all other needed parts to replace everything. ordering timer as well due to noise coming from it when its own. schedule when appoved and when all parts are avaialble.; ordrng 1 WP661600 (drive motor) and 1 W10820043 (brake & drive tube) and 1 WP63292 (washer) and 1 WPW10080230 (ring) and 1 285353 (ring) and 1 285785 (clutch) and 1 3360629 (gear case) and 1 WP62691 (grommet) and 1 WP91939 (seal-shaft) and 1 WP3363394 (drain pump) and 1 look (look) and 1 WPW10199989 (timer)"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Bluemont, VA 20135
Daniel J.
Job Details:
02/10/2023
per notes replaced harnes and control tested burners and oven all heatingc orrctly
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Baltimore, MD 21223
Emmanuel R.
Job Details:
02/10/2023
"Cs unit is not closing the door properly, comfirmed complaint. I found the door has fragmented on the left side and it wont close corrrectly.Door sticks open on the left side. Ordering lid .; ordrng 1 W11259006 (lid)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Bunker Hill, WV 25413
Daniel J.
Job Details:
02/10/2023
per notes replaced inlet valve due to hole in tube feeding case break tested outside of cabinet no leaks no errors reinstalled unit tested again no leaks present
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Camden, NC 27921
Austin D.
Job Details:
02/10/2023
cx complaint the unit is cracking on the cooktop. checked the unit and seen a hairline heat crack forming from the front right burner. ordering a new cooktop and advised cx to not use cooktop until replaced. cx agreed. part on order. will return once the part comes in.; ordrng 1 W11183708 (cooktop)
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Cross Junction, VA 22625
Daniel J.
Job Details:
02/10/2023
per notes replaced drawer and housing ran diag cycle no errors
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Gaithersburg, MD 20886
Julian H.
Job Details:
02/10/2023
CX complaint about unit not making ice for 2 weeks inspected temperature on both sides RC38* FC3* icebin full of ice tested icemaker it cycled & filled with water leaving explained to CX that we have to see failure to be able to fix issue icemaker on system in case of a call back system working fine at time of visit; ordrng 1 W11546935 (icemaker)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB3
Near Winchester, VA 22601
Daniel J.
Job Details:
02/10/2023
defect in cook top under glass left front burner replaced and tested all burners
We serviced a
WHIRLPOOL ALL IN ONE W/D
Model WGTLV27HW2
Near Gaithersburg, MD 20886
Julian H.
Job Details:
02/10/2023
"CX complaint about dryer not heating inspected & found power going to ignitor 117vac but not glowing checked resistance found it open replaced ignitor from VS & working; ordrng 1 279311 (ignitor kit & bracket FOR RESTOCK JH VS) and 1 LOOK (LOOK), used 1 279311 (ignitor kit FOR RESTOCK JH VS) from stock"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW4
Near Martinsburg, WV 25404
Ken M.
Job Details:
02/10/2023
Control replaced and calibrated. Unit tested and is working properly.