We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT771RWYM01
Near Columbia, MD 21045
Robert L.
Job Details:
02/11/2023
"installed main control and thermistor per previoous, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Columbia, MD 21045
Robert L.
Job Details:
02/11/2023
"installed, new transmission,cam , belt, cap, motor and shield per previous, DLMS calibrated and tested all ops ok"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Arnold, MD 21012
Israel R.
Job Details:
02/11/2023
Installed new lid and tested/. Unit is back to normal operations.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Ellicott City, MD 21043
Robert L.
Job Details:
02/11/2023
"cx complaint spray arm fell off and melted to heater, removed melted jheater, cleaned heater, replaced both spray arms, tested heater thru diag, tested all ops ok"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Chesapeake, VA 23323
Zachery R.
Job Details:
02/10/2023
"collected data loggers, no frost build around seal. unit working as designed. cx not happy with product"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Alexandria, VA 22309
Demonte S.
Job Details:
02/10/2023
"Installed Control Board, Slider, Clutch & Motor. Tested the unit. Unit is working as Designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Silver Spring, MD 20904
Israel R.
Job Details:
02/10/2023
Customer complaint unit is not holding the door up and is slaming down. I found the right hinge hook had come out. I quoted for replacement and she told me that it does not look broken and she did not want to spend the extra 110 on labor for the hinge. Unit is back to normal operation. collected 120
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Chesapeake, VA 23323
Zachery R.
Job Details:
02/10/2023
"replaced acu, hmi and springs, ran test 12, no faults after test cycle, unit working as designed."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569VEW1
Near Mount Airy, MD 21771
Ricardo S.
Job Details:
02/10/2023
"Cx complains about a water leak from dispenser, inspected unit, the dual valve not working properly, filter head cks ok, replaced dual valve, reset power and water, unit tested several times with cx and dispenser works great"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Jefferson, MD 21755
Ricardo S.
Job Details:
02/10/2023
"got here, i ran diagnostic test mode no error codes, suspension is fine, then i ran a cycle with some clothes, the spin cycle works great, i explain the customer that he need to balance the load .. washer works fine"
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near Bryans Road, MD 20616
David J.
Job Details:
02/10/2023
Cx complaint noisy when using and leaving oil on clothes. After last tech visit he had found unit needed to be rebuilt. Arrived today and found unit has been leaking oil caused by defective gear case. Removed power and got under unit to remove gear case. Found tub stuck to gear case. Had to remove lid to remove tub. Broke tub free and continued to replace gear case. Installed all parts stated by previous tech. Re assembled unit and plugged up power. Ran diagnostic cycle and unit completed quietly. Checked for errors and had none. Re calibrated unit and ran quick cycle. Unit worked correctly. No leaks and now unit is working as intended. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Hertford, NC 27944
Austin D.
Job Details:
02/10/2023
cx complaint the unit is not turning on. checked the unit and found that the ui was unresponsive. made sure all the ui was getting power to the unit. ui was defective. replaced ui and tested operation. unit is running as designed.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Midlothian, VA 23112
Chris B.
Job Details:
02/10/2023
cxc comp unit will not coll insp unit conf cx comp found evap not defrosting found brown heater wire not seated in connector seated wire with tape and zip tie tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Silver Spring, MD 20904
Israel R.
Job Details:
02/10/2023
Customer complaint unit bar is not staying on and does not stop making ice. I tried to put the bar back on but the back hole is worned out and ice maker needs to be replaced. I replace ice maker and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Chesterfield, VA 23832
Chris B.
Job Details:
02/10/2023
replaced console tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Midlothian, VA 23112
Chris B.
Job Details:
02/10/2023
cx comp unit will not cool insp unit conf cx comp found brown heater nopt seated in connector seated wire fully and taped and ziped tied inot place thawed evap tested unit working as desighned
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Midlothian, VA 23113
Chris B.
Job Details:
02/10/2023
cx comp unit will make loud thumping noise insp unit conf cx comp found unit very unleveled leveled uniu8t tested working as desighned
We serviced a
WHIRLPOOL DRYER
Model WED8740DW1
Near Midlothian, VA 23113
Chris B.
Job Details:
02/10/2023
cx comp unit makes loud noise insp unit conf cx comp found idler very hard to turn replaced idler collected 120 sc 110 labor 15 ship 1.61 tax 26.75 idler total collected 273.36 check number 155
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Chesterfield, VA 23832
John P.
Job Details:
02/10/2023
"Pressure tested unit, apply it said bubbles to all fittings joints and evaporator found both Schrader valves leaking replace Schrader valves repressurized pressures held for 20 minutes vacuumed charged tested working as designed"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Richmond, VA 23234
Chris B.
Job Details:
02/10/2023
cx comp unit makes loud noises insp unit ran threw test mode 3 times could not duplicate cx comp did find unit slightly unlevel leveled unit working as desighned
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ7
Near Wilmington, DE 19805
Taylor F.
Job Details:
02/10/2023
Cx complaint is light not coming on. Replaced the control and unit is now working as designed. Job is complete.
We serviced a
KITCHENAID RANGE
Model KFGD500EWH04
Near Claymont, DE 19703
Frederick R.
Job Details:
02/10/2023
"CX complaint is center burner not working. Inspected/ tested and found center curner cap and base were defective. Replaced both from pre-id. and retested. Burner and range now working properly, Job is complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBS3
Near Richmond, VA 23231
Chris B.
Job Details:
02/10/2023
replaced sump and lower spray arm tested unit insp for leaks working as desighned
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Richmond, VA 23231
Chris B.
Job Details:
02/10/2023
replaced drain pump apon testing found basket not locking to wash plate also f7e1 replaced shifter from vs tested unit working as desighned; used 1 w10913953 (shifter) from stock
We serviced a
WHIRLPOOL FREEZER
Model WRF736SDAM10
Near Chester, VA 23831
John P.
Job Details:
02/10/2023
Installed door tested working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Annandale, VA 22003
Leon
Job Details:
02/10/2023
cx complaint was there was dents in the door confirmed the complaint replaced the right side door
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Williamsburg, VA 23188
Justin W.
Job Details:
02/10/2023
cx complaint unit not spinning out clothes. checked unit to find error code f0e4. calibrated and tested to find cold water valve loose. tightened connector and tested error code cleared and did not come back. unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Williamsburg, VA 23188
Justin W.
Job Details:
02/10/2023
replaced parts ordered tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Newport News, VA 23606
Justin W.
Job Details:
02/10/2023
cx complaint no cool. checked unit to find temps at 5fc and 42 rc. found loose connector on compressor not allowing compressor to run correctly. reseated and tested. advised of location requirements cx to have location addressed. unit working as designed
We serviced a
WHIRLPOOL DRYER
Model WED6120HW1
Near Newport News, VA 23601
Justin W.
Job Details:
02/10/2023
cx complaint unit times out and shuts down but states still drying after 20-30 minutes. unit will have to cool down for about 15 minutes prior to allowing to start back up. checked unit to find unit not leveled towards moisture bars. adjusted level. ran cycle to confirm moisture bars working. added clothes and ran timed dry for 30 minutes unit continues to run. unable to duplicate cx complaint. advised cx to video issue and call us back. cx agreed unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW2
Near Mechanicsville, VA 23116
Thomas B.
Job Details:
02/10/2023
Cx complaint unit is not working properly inspected unit removed and replaced the capacitor tested for proper use unit now functions Normally
We serviced a
AMANA DRYER
Model NED4655EW1
Near Martinsburg, WV 25404
Ken M.
Job Details:
02/10/2023
Customer complaint is that one of the wires came loose at the back of the unit. Found the screw for the L2 wire stuck in the terminal block. Unit needs a new terminal block assembly.; ordrng 1 279393 (terminal block kit) and 1 WP3397659 (block-term)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Ashburn, VA 20148
Ricky E.
Job Details:
02/10/2023
"installed parts, unit ks ok.."
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Bethesda, MD 20817
Roberto I.
Job Details:
02/10/2023
"Cx complaint loud noise during spin.Ran test mode, no errors. Ran manual spin, found noisy gearcase. Quoted repair $685.63 with $250 labor for gearcase W11393685 and slider W10734521 replacement. Cx needs more time to make a decision. Collected $120; ordrng 1 W11393685 (gearcase) and 1 W10734521 (slider)"
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1174FZ0
Near Indian Head, MD 20640
David J.
Job Details:
02/10/2023
Cx complaint unit not heating arrived and inspected unit. Found when running loud noise from mag. Pulled unit down and removed lid. Found that whom ever installed it forgot to cut back vents off for fan. Causing oil and cooking moisture to get pulled into unit and not be vented out. Found mag and diod to be covered in oil. Removed mag and replaced with new (part covered under 10 year warranty) replaced diod and tested unit. Now heating properly. Installed lid and hung unit. Tested again with Cx and properly working. Cx paid in full. Unit now working as intended job complete
We serviced a
JENN-AIR COOKTOP
Model JGD8430ADS
Near Henrico, VA 23238
Joseph D.
Job Details:
02/10/2023
"Found failed ignitor arcing at switch to cabinet will need new ignitor switch and valve assembly, cx declined ; ordrng 1 WP74010858 (Ignitor switch) and 1 7513P421-60 (Valve)"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Silver Spring, MD 20904
Israel R.
Job Details:
02/10/2023
Installed new thermosthat and now the unit is cycling on and off unit is back to normal operations.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Clinton, MD 20735
Robert A.
Job Details:
02/10/2023
"Cx complaint that the unit is leaving wet clothes at the end of the cycles. I inspected the unit to confirm the complaint. I found error codes: f0e5 f7e4. I checked the slider and found the magnet ring slid out of place. I replaced the slider (VS) and tested the unit for the cx. The unit is working as designed.; ordrng 1 W10734521 (clutch slider_VS RA), used 1 W10734521 (clutch slider_VS RA) from stock"
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near Hagerstown, MD 21740
Ken M.
Job Details:
02/10/2023
Spuds replaced and valve screws tightened. Unit tested and is working properly. Old spuds left with customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near McSherrystown, PA 17344
Sal R.
Job Details:
02/10/2023
CX complaint is that the utni stoped making ice. I found that the ic emaker mold was jamed. I attempted to jump icemaker and was not able to have it harvest. I am ordering 1 icemaker (W11546935).; ordrng 1 W11546935 (icemaker 17 @ tribs)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Fairfax, VA 22032
Leon
Job Details:
02/10/2023
replaced the right side RC door installed new name plate and someone would come on monday to pick up the door
We serviced a
WHIRLPOOL DRYER
Model WGD8127LC2
Near Owings Mills, MD 21117
Justin S.
Job Details:
02/10/2023
the unit is not trying to ignite the gas. the unit needs the ignitor; ordrng 1 279311 (ignitor kit & bracke)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Chesterfield, VA 23838
John P.
Job Details:
02/10/2023
"Cx complaint left side of middle rack not staying in place, found track not secured to rack secured track to rack tested working as designed"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Richmond, VA 23236
John P.
Job Details:
02/10/2023
Verified unit needs microwave door replaced due to scratched; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS
Near Potomac, MD 20854
Roberto I.
Job Details:
02/10/2023
"M/s number on dispatch wrong again (2nd time). Cx very upset, is going to call AIG again."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Marshall, VA 20115
Daniel J.
Job Details:
02/10/2023
incorrect part odered removed tested unit ordering harness voltage off but evap looks normal no d=build up at this time; ordrng 1 WPW10290745 (harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIV29PCMS02
Near Hanover, MD 21076
Andrew H.
Job Details:
02/10/2023
instaleed gasket.unit working properly
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Pawleys Island, SC 29585
Jason T.
Job Details:
02/10/2023
"Cx complaint, water leaks from the bottom, found during regular cycle, water leaks from the gear case. Advised cx gear case will direct ship to the house, contact VIA dispatch to schedule a return visit, cx agreed.; ordrng 1 W11449841 (gear case) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Baltimore, MD 21209
Shane M.
Job Details:
02/10/2023
"cx complaiint of grinding noise. found stripped cam. replaced cam, calibrated the unit."
We serviced a
AMANA RANGE
Model AER6603SFS5
Near Stanardsville, VA 22973
Eric F.
Job Details:
02/10/2023
Confirmed cx complaint unit front left burner staying on high when used. Infinite switch not working properly. Ordering infinite switch.; ordrng 1 WPW10434452 (switch-inf)
We serviced a
KITCHENAID OVEN
Model KDRS467VSS04
Near Reston, VA 20194
Christian C.
Job Details:
02/10/2023
Cx complaint unit light stays on. Inspected unit door does not close fully causing light to flicker or stay on. Adjusted hinges on door and light now turns off whenever door is closed. Cx paid for service call. If cx calls back order W11029221-latch.
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Stafford, VA 22554
Robert W.
Job Details:
02/10/2023
Cx complaint is when all burners are on and RR is turned to low flam goes out and never comes back on. Inspected unit and found and comformed issue and ordering Burner head and Regulator; ordrng 1 W11106948 (Regulator) and 1 W11344742 (RR burner head)
We serviced a
KITCHENAID OVEN
Model KEMC378KSS0
Near Great Falls, VA 22066
Christian C.
Job Details:
02/10/2023
"Cx complaint unit is not heating. Inspected unit no thermal events on wave guide. Tested mag reading .1ohms across terminals, 40ohms each terminal to chasis. Installed new magnetron. Tested unit. Unit is now heating. Cx paid in full."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Virginia Beach, VA 23464
Carl A.
Job Details:
02/10/2023
"cx cxomplaint of unit making noise checked unit to find the following error codes F7E4,found the gear case to be leaking oil and play in wash plate ordering parts need for repairs; ordrng 1 W10752187 (Washplate Screw) and 1 W11510461 ( WASHPLATE) and 1 W11449840 (Gearcase) and 1 W10721967 (Drive Clutch Kit) and 1 W11239857 (Drive Belt) and 1 W11409708 (Shield Cover) and 1 LOOK/LOOK"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Glen Allen, VA 23060
Joseph D.
Job Details:
02/10/2023
Replaced light switch and added spacers unit sealing properly.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW3
Near Virginia Beach, VA 23464
Carl A.
Job Details:
02/10/2023
"cx complaint of unit not draining ,checked unit to find the following error codes F9E1,checked unit to find that wire hanrness on drain pump damaged repairs harnes and ordering new wire harness for repairs tested and calibrated unit works as designed; ordrng 1 W11590868 (HARNSWIRE)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Hagerstown, MD 21740
Ken M.
Job Details:
02/10/2023
TCO replaced and tested. Unit still did not heat. Further inspection found the red/white wire backed out of the motor connector. Wire reseated and unit retested. Unit is working properly. Old part left with customer.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Chesapeake, VA 23321
Zachery R.
Job Details:
02/10/2023
"cx complaint unit not cooling, checked unit, come to find defective harness as well as control, service matters states to replace control if stickers are overlapping. snapped pic of control, advised cx parts on back order, used steamer to clear frost build. advised cx they will be contacted for return visit.; ordrng 1 W11546609 (control)"
We serviced a
WHIRLPOOL DRYER
Model WED9500TW2
Near Arlington, VA 22203
Lloyd B.
Job Details:
02/10/2023
"Cx complained the unit has an error. The unit is stacked in a closet in a pan and despite what the cx says or thinks, I was not pulling it down by myself. After a discussion, the cx declined service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Blades, DE 19973
Michael E.
Job Details:
02/10/2023
"CX complaint: uniut tripped breaker. Tested and verified complaint. This only happened 1 time and at present, unit is working properly. When itv happened, there was no other power ;loss to anything else in the houise. I am hearing a vibration around compressor. On return visit, check the copper lines when replacing the main harness. Also, ask if any more freezing in RC. Ordering Diffuser (just incase) Main harness and evap harness.Cannot reschedule due to SO part.; ordrng 1 W11229025 (main harness) and 1 W11566892 (evap harness) and 1 W11236851 (diffuser)"
We serviced a
WHIRLPOOL OVEN
Model WFG525S0JZ2
Near Alexandria, VA 22309
Demonte S.
Job Details:
02/10/2023
"Installed the Dsi Board, Harness Wire & Ignitor Bake. Tested the unit. Unit is working as Designed."
We serviced a
AMANA WASHER
Model NED5800HW
Near Harrisonburg, VA 22802
Danny R.
Job Details:
02/10/2023
unit has bad touch pad will need a ui; ordrng 1 W11378950 (ui control)
We serviced a
MAYTAG DRYER
Model MEDB980BW0
Near Towson, MD 21204
Shane M.
Job Details:
02/10/2023
cx complaint of loud noise. can confirmed. took unit apart and found a seized pulley. replaced pulley. no sounds. cx paid in full by card. $279.38; used 1 279640 (pulley VS) from stock
We serviced a
WHIRLPOOL RANGE
Model WFG505MOBS3
Near Berryville, VA 22611
Daniel J.
Job Details:
02/10/2023
unable to removed knuckle from regulator ordering knuckle *** look look *** unable to locate part number for knuckle and gas pressure tester; ordrng 1 gaspressuretester (gas pressure tester)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SLYM3
Near Towson, MD 21204
Shane M.
Job Details:
02/10/2023
"cx complaint the unit isnt washing proper. found 7-1 6-6 found water entering unit, but action at motor. 120v at motor. gave cx a quote for the sump. $499.24. cx paid svc by check 131 WPW10605057"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near ,
Ken M.
Job Details:
02/10/2023
"Customer complaint is that the unit does not seem to be washing properly. Checked for stored error codes and found none. Ran test cycle and the cycle ran properly. Checked Load & Go settings and settings were good, but dispenser initially stated that the detergent level was low, then stated 75%, then changed to 50%. Started a normal cycle, confirmed that the Load & Go function was enabled to see if detergent was being added to the system. Unit did add detergent, control is working properly. Possible issue with the dispenser assembly not reading the detergent level properly. Ordering dispenser assembly.; ordrng 1 W11413407 (dispenser assy)"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Cockeysville, MD 21030
Shane M.
Job Details:
02/10/2023
cx complaint of long dry times. found improper airflow out exit of house. lint blocking the guard. duct cleaning company needed.
We serviced a
WHIRLPOOL WASHER
Model WED4815EW1
Near Owings Mills, MD 21117
Justin S.
Job Details:
02/10/2023
can see damage to the terminal block. the unit needs thew terminal repair kit; ordrng 1 279318 (terminal) and 1 WP3397659 (block-term)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Mechanicsville, VA 23116
Thomas B.
Job Details:
02/10/2023
Cx complaint unit is not working properly inspected unit found housing plastic cracked causing it not to eject filter removed and replaced the housing tested for proper use unit now functions Normally
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Hanover, PA 17331
Bernard M.
Job Details:
02/10/2023
"Replaced both parts per previous tech, ran test and when unit began to spin it stopped. Unit reached low RPMs and when attempting to go faster the unit shut down and the F7E1 error flashed. Ordering control and motor, once part are in contact cx to reschedule; ordrng 1 W11283592 (motor) and 1 W11556725 (control)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Aylett, VA 23009
Thomas B.
Job Details:
02/10/2023
Cx complaint light is not working cx states the bulb is good inspected found a break in bulb showed cx who wouldn't believe me an stated if she slammed door bulb would work was clearly moving the connection inside bulb to make contact showed cx that it was broken she still wouldn't believe me so put in new bulb supplied and bulb came on no issue. Proving that it is indeed the bulb tested and inspected for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near York, PA 17408
Sal R.
Job Details:
02/10/2023
"CX complaint is that the unti has lost cooling in the FC & RC. I found temps in both compartments to be in the mid 60's. I also found a hot to touch compressor. I am ordering 1 sealed system repair , 1 compressor (W10832994), 1 drier filter (WPW10143759), and 1 evap coil (W11492867). Return visit is will need to be 3 call counted. Once the contract is apporved, please have someone form the office call to set a retun date.; ordrng 1 W10832994 (compressor) and 1 WPW10143759 (drier filter) and 1 W11492867 (evap) and 3 callcount (3 call count)s"
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Fairfax, VA 22032
Leon
Job Details:
02/10/2023
replaced Range door left plasic on handle cx wanted me to when i asked
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104KPS0
Near Waynesboro, PA 17268
Andrew S.
Job Details:
02/10/2023
Cx complaint is that the unit is leaking from around the door. Upon arrival I found that the door gasket was not keeping its shape. I am ordering the door seal. please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11483553 (Seal)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Chester, VA 23836
Chris B.
Job Details:
02/10/2023
cx comp unit IM will not hold weater and flows into bucket insp unit found im therm hanging from trray into bucket replaced im tested filled im unit working as desighned
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near Waynesboro, PA 17268
Andrew S.
Job Details:
02/10/2023
Cx complaint is that the unit Leaked a few day after the last repair. Upon arrival I found that the inlet valve has a crack running the length of the threads. I called MR and showed him the picture of the valve and he agreed it looks like the valve froze and cracked. The unit is against a exterior wall. I could feel a cold draft coming from behind the unit. I called TL and informed them of my findings. I spoke with Joe. He documented the findings. I am ordering the inlet valve. I informed the cx that they would need to insulate the wall behind the unit to prevent the valve from freezing again. I was able to set the return visit for Tuesday 2/14 PM Preference.; ordrng 1 W11434044 (Valve)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Woodbridge, VA 22193
Robert W.
Job Details:
02/10/2023
Cx complaint is the washer is making noise. Inspected unit and found the install the hoses are touching back of unit and causing the unit to make tons of noise during spin cycle. Fixed install issue and unit is now working properly.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Glen Burnie, MD 21061
Justin S.
Job Details:
02/10/2023
parts have not been replaced since ordered on 1/27; ordrng 1 W10903246 (harns-wire) and 1 W11428524 (cap) and 1 W11603811 (control)
We serviced a
JENNAIR DISHWASHER
Model JDB8500AWX3
Near Burke, VA 22015
Leon
Job Details:
02/10/2023
replaced inner gasket on dishwasher
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Waynesboro, PA 17268
Andrew S.
Job Details:
02/10/2023
Per previous diag I was able to access and replace the console. i then ran the diag test and the unit was not able to complete the cycle. I attempted to run a diag cycle but it was unsuccessful. I found that when the unit was agitating it was only moving in the clockwise direction. I am ordering the control. Please contact cx when the part is avialable to schedule the return visit.; ordrng 1 W11401710 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Richmond, VA 23229
Joseph D.
Job Details:
02/10/2023
Replaced baffled. Actuated new baffle and unit operates quietly. No other issues found
We serviced a
WHIRLPOOL OVEN
Model WOS51ES4ES00
Near Columbia, PA 17512
Justin L.
Job Details:
02/10/2023
Cx complaint unit burning food and not beeping. Was able to access unit and found no saved codes but unit keeps changing itself to celsius during testing. Ordering membrane and control for repair. The unit is single oven that sits further up and to high for wall cart willl need 2 ppl (2 tech) to remove the oven and stablize. Once approved office will need to set return.; ordrng 1 look (look)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Myrtle Beach, SC 29572
Rolf K.
Job Details:
02/10/2023
installed new drain pan. All is ok.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104KPS0
Near Martinsburg, WV 25403
Ken M.
Job Details:
02/10/2023
"Customer complaint is that the unit is running noisy. Unit tested and when the drain pump turned on, the entire floor shook. Let the rest of the wash cycle run out and it ran, but was groaning between wash arm changes, diverter is failing. Sump assembly replaced and unit retested. Unit is working properly. Old part left with customer.; ordrng 1 look (look)"
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Bethesda, MD 20817
Brian F.
Job Details:
02/10/2023
"Cx states washer making noise. Inspected unit, tub is spinning freely, no loose connections or drain tubes. Entered diagnostic mode, no error codes, ran quick test cycle, completed with no errors. Unit is working perfectly, instructed cx to not overload washer."
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Prince Frederick, MD 20678
Shawn D.
Job Details:
02/10/2023
"cx complaint unit is not spoinning only humminig. inspected unit nd conifmred issue, found unit has a bad start winding when you hold switchand hit start spin drum unit works. ordering motor for return and will use blower wheel on return; ordrng 1 279827 (motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG02
Near Richmond, VA 23229
Joseph D.
Job Details:
02/10/2023
Replaced led and switch with arc mark inside it. Unit nowbillukinatingbproperly. Working as designed.no other issues foun
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Carlisle, PA 17013
Bernard M.
Job Details:
02/10/2023
"Cx complaint the unit makes noise while spinning. Entered diag and found error codes F7E1 tachometer missing and F7E7 motor unable to reach RPM. Ran test and found after agitation, it does shift into spin. The agitator spun fast creating loud grinding noise. Inspected underneath and found the clutch teeth are worn down. Also found unit makes screeching noise at beginningmof spin. Ordering parts,once all are in contact cx to reschedule; ordrng 1 W11283592 (motor) and 1 W11481722 (actuator) and 1 W10721967 (clutch) and 1 W11395618 (capacitor)"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Germantown, MD 20874
Julian H.
Job Details:
02/10/2023
CX complaint about unit giving error F0E9 off balance with almost every load put unit on diag found error on system notice that suspension when I push on it wont bounce back well also out of level leveled & replaced part with preid working let CX know about proper loading unit b4 starting cycles she understands
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near New Oxford, PA 17350
Andrew S.
Job Details:
02/10/2023
"Cx complaint is that the unit is not completing cycles and not starting cycles occassionally. Upon arrival I found an F7E4, F6E3 and an F5E4. I cleared the codes and ran the diag test and found that the unit had to attempt to shift into spin several times before it spun. It finished the diag cycle. I then found an F0E5, F7E4 and F6E3 again. I am ordering the control, UI, clutch and slider. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11478526 (Ui) and 1 W11419171 (Control) and 1 W10754448 (Clutch) and 1 W10734521 (Slider)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354ESS3
Near Annandale, VA 22003
Lloyd B.
Job Details:
02/10/2023
Cx complained the units upper rack would fall. Inspected the unit and found the adjusters and tracks are broken. Installed new adjusters and rack and tested and it now no longer falls. Job complete S22916 parts and labor
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Williamsburg, VA 23188
Justin W.
Job Details:
02/10/2023
cx complaint countertop and cabinets near dishwasher getting hot. removed dishwasher to find insulation too small for unit and not covering back of unit. ordering insulation to properly insulate unit.; ordrng 1 W11553445 (tub insulation aka shield)
We serviced a
WHIRLPOOL COOKTOP
Model KCGD500GSS00
Near Aylett, VA 23009
Thomas B.
Job Details:
02/10/2023
Cx complaint unit is not working properly inspected unit removed and replaced the spark module tested and inspected for proper use unit now functions Normally cx paid in full By CC
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Arlington, VA 22203
Jason A.
Job Details:
02/10/2023
Called CX at 6:40 pm to reschedule. I am overbooked at 9 stops. 2 of them are 2 count. And I have a ride-along for training. Request 9 stops / count route when training; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Rehoboth Beach, DE 19971
Michael E.
Job Details:
02/10/2023
Replaced the ice bin as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Murrells Inlet, SC 29576
Paul F.
Job Details:
02/10/2023
Customers complaint is UI sometimes doesnt respond right away. The Light button on the UI does not turn the light on but opening the door does. Also customer cannot get unit to connect to wifi to update it. They got the rest of their appliances connected no problem but this one refuses to. Went into diagnostics to check error codes. No error codes stored. NTO UI.; ordrng 1 W11297709 (console)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Elizabeth City, NC 27909
Austin D.
Job Details:
02/10/2023
cx complaint the unit is not filling coorrectly. called techline and was told to check the pressure hose. i i did and did multiple cycles to test the fill. unit is running as designed. techline agrees
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Suffolk, VA 23434
Zachery R.
Job Details:
02/10/2023
"cx complaint no cool, checked unit, fc at 6 degrees, rc at 39 degrees, thermistor reading 5k in rc, spoke with ar, was advised to replace thermistor and control. ordering parts to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11613574 (acu) and 1 WPW10384183 (thermistor)"
We serviced a
WHIRLPOOL DRYER
Model WGD94HEXW0
Near Chevy Chase, MD 20815
Brian F.
Job Details:
02/10/2023
"Cx states dryer making loud noise, confirmed complaint. Opened unit, inspected idler and rollers. Rollers are in good condition, idler was causing noise. Installed new idler, tested, unit is now working properly. Subtracted rollers from remaining balance."
We serviced a
JENNAIR OVEN
Model JMW2430WS02
Near Williamsburg, VA 23185
Lucas R.
Job Details:
02/10/2023
"cx complaint unit not heating oven or micro, checked unit found f6e8 communication, unable to remove unit from wall, after moving, microwave started to heat and timer went down, called techline spoke with bruce advised likely door switch issue, alo found bske element not coming on in oven, broil works, quoted cx parts WP7406P322-60 element $138.95 461968971522 interlock $93.31shipping $15.00, labor $300.00 (includes second tech), (extra time) tax $13.02, total $664.95. cx owes $300.00 lablr on return visit.; ordrng 1 WP7406P322-60 (elmnt-bake) and 1 461968971522 (interlock) and 1 look (look)"