We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Lewes, DE 19958
Michael E.
Job Details: 02/07/2023
"CX complaint: grinding at the end of spin. Tested and verified complaint. I found the rotor screw was backing out. I corrected the screw, tested unit and it is now working properly. CX paid 120.00 for service on CC. Job is complete"
We serviced a
JENN-AIR OVEN
Model JGS1450FS0
Near Timonium, MD 21093
Marc M.
Job Details: 02/07/2023
"installed harness and contacted techline while testing unit. preheated unit to 350 degree bake cycle. preheat was interupted by errors f3e1 and f3e0. checked at main control and found 9.8dc and 1.07k ohms. at no point during testing resistance did the ohms reading fluctuate to insinuate that there is a non-secure connection. the IPL does not show an option for the bake drawer sensor, however per techline this failed sensor is now what is causing interference with both itself AND the main oven sensor regardless of the resistance value. during correspondance with TL lost connection twice and on the second time i was not contacted back. was waiting for techline to advise for parts. attempted to call techline back but after being on hold for 25 minutes for the third time, needed to move on.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Haymarket, VA 20169
Ezra M.
Job Details: 02/07/2023
"door gasket failed due to top of right rc door leaning in, causing gasket to rub other door. replaced gasket and leveled door."
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Toano, VA 23168
Orbie
Job Details: 02/07/2023
"upon installing motor, could not remove blower wheel. ordering blower wheel and dryer repair kit due to chewed up roller wheels. cx paid in full labor and parts.; ordrng 1 4392067 (dryer repair kit) and 1 WP694089 (wheel)"
We serviced a
WHIRLPOOL OVEN
Model WEE510S0FS2
Near Lewes, DE 19958
Michael E.
Job Details: 02/07/2023
Replaced the console as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS00
Near Glen Allen, VA 23059
Eric F.
Job Details: 02/07/2023
"Cx states that after last tech was here the unit began to perform better. Cx has a little tray of water in freezer and fridge, water in freezer is frozen, fridge is holding at 38. Unit is completely empty aside from that, cx is concerned that it still not making ice. Advised cx to load with non perishables, water bottles and condiments, as much as he can to simulate 'normal' use. Cx has not had unit loaded since the sealed system repair. Fridge temps are currently okay, thermistor to be used on return visit as needed. Rescheduling to come out and check unit after cx has it loaded with food, it is likely that it will start to function normally when it fridge and freezer are properly loaded.; saved tckt"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Saint James, MD 21740
Andrew S.
Job Details: 02/07/2023
"Cx complaint is that the unit is not igniting properly on the RF burner. Upon arrival I found that the burner was not adjusted correctly. i was able to set the valve a small amount and now the burner is igniting properly. Unit is noqw functioning as intended, Job complete"
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Vienna, VA 22180
Richard B.
Job Details: 02/07/2023
"CX complant. Microwave not working , Inspected unit and found microwave dosent heat. Found interlock holders not letting switches engage to cycle. Ordering main harness . Further work needed.3 in stock RB; ordrng 1 W11356983 (harness 84.29)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Lancaster, PA 17602
Justin L.
Job Details: 02/07/2023
"Cx complaint unit not powering on. Was able to access unit and found 120.2VAC incoming but no light on control. Replaced with pre-id, calibrated and tested unit now operates as designed no further work needed"
We serviced a
WHIRLPOOL DBL WALL OVEN
Model WOC54EC0HS20
Near Ashburn, VA 20148
Ricky E.
Job Details: 02/07/2023
"customer stated that the unit was resetting every 2-3 hours.. ran diag and fnd a 6-0 error, ui comm drop... unit needs the ui assy; ordrng 1 w11600321 (ui assy)"
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Silver Spring, MD 20901
Brian F.
Job Details: 02/07/2023
"Cx states unit overheats and will not start until it cools. Ran 30 minute cycle, unit would not start new cycle, installed new 155* F cycling thermostat, ran another 30 minute cycle, after cycle completed, started another cycle. Unit is now working properly."
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Beltsville, MD 20705
David J.
Job Details: 02/07/2023
Cx complaint of banging noise in unit. Arrived today and inspected. Found noise at first. After letting unit heat up started heating a noise. Found after drum stopped the belt was still moving around unit. Explained to Cx that I would need to dissemble to properly diagnose. Unit showed OOW but Cx stated it was in warranty and was not paying out of pocket. Cx could not provide POP but said they will get it and call our office to update. Ordering all parts it could potentially be that way next visit job is completed ; ordrng 1 4392067 (Rebuild kit) and 1 WP697772 (Blower wheel) and 1 661570V (Belt) and 1 W11364931 (Drive motor) and 1 Look (Look)
We serviced a
WHIRLPOOL OVEN
Model WFG775H0HZ2
Near Manheim Township, PA 17601
Justin L.
Job Details: 02/07/2023
"Cx complaint unit not working. Was able to access unit and test all functions. Coolktop, bake, and broil all work with no issues. Preheated and made sure unit cycled. At time of visit unit checks good no further work needed"
We serviced a
WHIRLPOOL WASHER
Model WTW6800WW1
Near Yorkana, PA 17406
Fred G.
Job Details: 02/07/2023
assist SR and found tub assy was damaged during shipping. tub is getting reordered.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS03
Near Annapolis, MD 21403
Israel R.
Job Details: 02/07/2023
Installed new ice maker and tested. Unit is back to normal operations.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Vienna, VA 22182
Richard B.
Job Details: 02/07/2023
"CX complant. Machine making noise, Inspected unit and found no error codes in diagnostics, Did a calibration cycle and found gear oil starting to leak, Ordering slider and gear case, Further work needed,Slider not in stock. RB; ordrng 1 W11449841 (gear case) and 1 W10734521 (slider)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Lower Paxton Township, PA 17112
Justin L.
Job Details: 02/07/2023
"As per previous visit was able to access unit and replace parts, Tested and unit now checks good no further work needed"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near McLean, VA 22102
Richard B.
Job Details: 02/07/2023
"CX complant. Washer dosent get water out. Prior diagnosis found unit needs cotrol , After finding control was not in parts bin , called office , Office stated control was sent to CX , Asked office who my second tech was and office stated CX is responsible for making unit accesable for us.. Spoke with office and office will provide second tech and cooridnate with CX,,,control is on site RB; ordrng 1 looklook.l (look look)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Woodbine, MD 21797
Marc M.
Job Details: 02/07/2023
cx complaint unit showing f8e4 again. inspected and found that the supply line is leaking. took pics where the line had been leaking so extensively that the brass fittings prior to the appliance have rusted and dripped a rusty stain onto the drip tray of the unit. this is not a problem of the unit but rather the installer. took pics and documented and cx call the builder to have them replace the supply hose immediately.
We serviced a
MAYTAG DRYER
Model MGDB835DW4
Near Gambrills, MD 21054
Israel R.
Job Details: 02/07/2023
"Customer complaint unit is making loud noises. I tested the unit and found the unit has noises coming from the blower or pulley area. I Found pulleuy is bad. i replace pulley customer told me to replace all the wheel. collected in full unti is back to normal operations.; ordrng 1 279640 (pulley,idler 22.95) and 3 WPW10314173 (support)s, used 3 WPW10314173 (Support wheels ir vs), and 1 279640 (Pulley ir vs) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS
Near Milton, DE 19968
Michael E.
Job Details: 02/07/2023
"CX complaint: lower spray arm hitting bottom rack. Tested and verified complaint. I removed and reinstalled the lower spraty arm, tested unit and it is now working properlyt. Job is complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Falling Waters, WV 25419
Andrew S.
Job Details: 02/07/2023
Cx complaint is that the front wheel is damaged and the unit will not roll out. Upon arrival I found that the LF Wheel is damaged and not in the groove. I also found that the pin was not functional. I am ordering the pin(rivet) and will use the roller on return visit. Please contact cx when the parts is available to schedule the return visit.; ordrng 1 W11208384 (Rivet)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near North Potomac, MD 20878
Andrew H.
Job Details: 02/07/2023
Customer complaint is units leaking from the top left corner of the dishwasher door. I found crease and dishwasher door seal. I replaced door seal after running the cycle and seeing the water there at that area. I tested unit after replacing door seal unit is now working properly.
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Washington, DC 20037
Andrew H.
Job Details: 02/07/2023
Customer complaint is a unit's making it loud thumping sound. Inspected unit verified sound. I replaced drum. I tested unit and unit still had a faint thumping sound sounded like a heartbeat. Customer stated that this shouldn't be there. I advise customer that this is a normal sound but we only replace the drum and we could replace the rollers. When I push the unit back at the top of the dryer the sound went away. I tried to loosen the frame supports from the washer to dryer and retighten them so that it could be positioned differently but I was unsuccessful. I made sure unit was level and not leaning forward or too far back. I took unit apart and checked all surrounding areas. I even switched the rollers due to not having them on my truck to replace. I called tech line and documented issues with tech line. Whirlpool stated to replace support ordering roller wheel supports; ordrng 1 349241T (Support)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Milton, DE 19968
Michael E.
Job Details: 02/07/2023
CX complaint: grinding sound in agitate. Tested and verified complaint. I found the nut holding the CAM had backed out some. I put lock tight on nut and resecured it. Tested unit and it is now working proeprly. Job is complete
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Dumfries, VA 22026
Tanner B.
Job Details: 02/07/2023
CX Concern the unit occasionally wouldnt respond / wouldnt operate on assisted cooking and unit will turn on byitself randomly.. unit is connected tpo wifi but cx states sometimes it shows in disconnected and when it is connected sometimes the app doesnt work.. ordering new console and reconnecting appliance to wifi / app on return .; ordrng 1 W11600321 (console)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Camp Hill, PA 17011
Fred G.
Job Details: 02/07/2023
cx complaint washer is not working. inspected unit and entered daig and found 0 stored error codes. tried to run auto test and found unit wouldnt do anything. tried to manual activate lid lock and found no movement. tested lid latch and found it to be showing O.L. replaced lid lock and retested unit. unit now checks good.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Hanover, PA 17331
Drew B.
Job Details: 02/07/2023
"cx complaint that unit is making noise and not drying completely on sensing cycles just on time dry, checked power to unit and have proper power.. also found in testing the error code f4e3 stored was able to run unit on time dry no issues when running then ran on sesning and wacthed load time out quickly even though clothing still damp inside., also unit making noise from motor region of rattling buzzing type sound. the pulley is fine and the rollers are fine.. this will need the motor and wheel replaced to eleminate that buzzing sound along with the mosture harness/rods full qoute was $597.68 had to call cx and inform of price since they werent home and his eomplpyees were the ones that let me in....; ordrng 1 W11364931 (motor 0@trb) and 2 WP3387223 (rods 21@trb)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lusby, MD 20657
Robert A.
Job Details: 02/07/2023
I installed the ordered part and hooked up the unit to test it for the cx. The unit is working as designed.
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS02
Near Georgetown, DE 19947
Michael E.
Job Details: 02/07/2023
"CX complaint: no cool. tested and verified complaint. No cool at all on evap. Evap thermistor tested at 2.8 kolms but was 57 degrees. Amp draw on compressor was 0.6 amps. UV light inspection showing line from compressor to condenser coil is leaking. Also i see leak evidense around drier. Ordering dye drier and Evap thermistor, 2 count and SS tech needed.; ordrng 1 WPW10384183 (thermistor) and 1 W10143759 (drier (service))"
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Prince Frederick, MD 20678
Robert A.
Job Details: 02/07/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Dumfries, VA 22026
Tanner B.
Job Details: 02/07/2023
unit needs new check valve to prevent drip from dispenser ..; ordrng 2 8201815 (check valve)s
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Saint Charles, MD 20602
Robert A.
Job Details: 02/07/2023
I installed the ordered parts (vent housing and door latch) and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Windsor, VA 23487
Zachery R.
Job Details: 02/07/2023
"cx complaint unit not running. checked unit, come to find defective capacitor, oil leaking from capacitor. also gearcase has side to side play, ordering all parts needed to complete repair. advised cx they will be contactecd for return visit.; ordrng 1 W11395618 (cap) and 1 W11283592 (motor-drve) and 1 W11643701 (harness) and 1 W11449840 (gearcase) and 1 W11239857 (belt) and 1 W10752283 (washplate)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS4
Near McLean, VA 22101
Christian C.
Job Details: 02/07/2023
"Cx complaint unit is leaking from motor. Inspected unit found F5E1 door stuck open, and F9E1 diverter cant find position. Water is leaking from diverter. Quoted cx and they will not be going through repair. Cx paid for service call."
We serviced a
WHIRLPOOL WASHER
Model WTW6800WW1
Near Yorkana, PA 17406
Sal R.
Job Details: 02/07/2023
Apon arrivle I found the tub to be damaged. I am reordering 1 tub and am also ordering 1 rotor . retrun visit will need to be 2 TECHED. I have informed CX inspect befpore he calls office .; ordrng 1 W101913886 (tub assm RE) and 1 280146 (rotor) and 1 2TECH (2 TECH)
We serviced a
WHIRLPOOL RANGE
Model KSIB900ESS2
Near Wilmington, DE 19807
Frederick R.
Job Details: 02/07/2023
"Showed up at CX house and as we discussed the out of warranty charges she would not agree and said that this should be covered by KitchenAid, I suggested she call them back. No services provided. Job is complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Littlestown, PA 17340
Bernard M.
Job Details: 02/07/2023
Cx complaint unit makes noise while running. Entered diag and found no error codes. Ran test cycle and whe the upper spray arm rotates it hits the manifold. The arm seems loose and rocks back and fourth. The manifold is secured to rack. Ordering spray arm and set return for Friday 2/10. Office will contact cx with time frame; ordrng 1 WPW10498900 (spray arm)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Stafford, VA 22554
Robert W.
Job Details: 02/07/2023
Replaced Suspension and Gearcase calibreated unit and tested unit is working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Bethesda, MD 20817
Roberto I.
Job Details: 02/07/2023
"Cx complaint no ice.Confirmed enpty ice bin. Ice level sensor ok, icebox fan ok, test 56 no errors, test 57 harvesting ok, water fill ok. Test 59 temp warmer than harvesting. Temp check with thermocouple showed 15F in the Fc and 42F in the Rc. All fans and compressor running. Removed Fc evap cover, found no frost pattern but a block of ice around suction and capillaty lines. Small green stain on Fc drip pan. Spoke to SD, he advised to schedule sealed system repair with both epaps and compressor. Ordering Rc evap W11492867, Fc evap WPW10608485, compressor W10832994 and drier WPW10143759, all parts CBE. **SEALED SYSTEM TECH** and **3 COUNTS**. Cx owes $475 (if wer replace all parts); ordrng 1 W11492867 (Rc evap) and 1 WPW10608485 (Fc evap) and 1 W10832994 (compressor) and 1 WPW10143759 (drier) and 1 sealed system tech and 1 3 counts"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Shiloh, PA 17408
Sal R.
Job Details: 02/07/2023
"Per the previouse tech, i was able to access and replace the convec fan motor and the main control. I then tested the unti and found it to be opperating as designed. Unit test good."
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Stone Ridge, VA 20105
Ricky E.
Job Details: 02/07/2023
"customer stated that the unit wasnt spinning.. verified issue and fnd unit sets the spin to off at the ui... tried to reset power and the control, but the issue still occures... need part...; ordrng 1 W11325569 (cntrl-elec)"
We serviced a
N/A N/A
Model MVWX655DW1
Near York, PA 17406
Sal R.
Job Details: 02/07/2023
CX complaint is that unit woukld not start a wash cycle. I found that the water valve connection on the valve was loose not allowing water to enter the unit. I was abke to secure the harness to the connection and unit test good.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Leesburg, VA 20175
Ricky E.
Job Details: 02/07/2023
customer stated that the unit wasnt locking. verified issue and fnd lid lock error... unit needs latch assy; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WEG730H0DS0
Near Washington, DC 20009
Emmanuel R.
Job Details: 02/07/2023
"Cs oven isnt heating, confirmed complaint. I found the spark module has failed and burned up. Replaced spark module and preheated unit. Unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Tappahannock, VA 22560
Thomas B.
Job Details: 02/07/2023
Leaking from rear inspected found valve cracked ordering water valve; ordrng 1 W11513255 (Water valve assy)
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Washington, DC
Emmanuel R.
Job Details: 02/07/2023
"Replaced control board and tested unit, unit is now working as designed."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Yorktown, VA 23693
Lucas R.
Job Details: 02/07/2023
"cx complaint unit not heating, checked unit found r wire unseated from element, reseated wire, tested, found stiff roller, replaced rollers, advised cx to have vents cleaned, unit working as designed.; ordrng 1 349241T (roller lr/vs), used 1 349241T (roller lr/vs) from stock"
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW1
Near Linthicum Heights, MD 21090
Robert L.
Job Details: 02/07/2023
"cx complaint 'out of order ' f21, cleared filter and presssure switch, reset AA1 connector, restarted found alot of suds, company washes cleaning rags which may contain chemical cleaners causing excessive suds, also instructed soap use , cx to run rags with no soiap so monitor suds and adjust soap accordingly, tested all ops ok"
We serviced a
WHIRLPOOL FREEZER
Model wrt518szfm02
Near Myrtle Beach, SC 29577
Paul F.
Job Details: 02/07/2023
Customers complaint was a bad odor from the unit. I was not able to smell any bad odor at all. Advised customer to call customer service because even if it did have an odor there isent much I would be able to fix. all check ok.; ordrng 1 look (look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Hanover, PA 17331
Bernard M.
Job Details: 02/07/2023
"Cx complaint items are freezing in RC. When arrived found milk to be frozen due to it being directly in front of the air tower. Cold air is hitting it constantly. Also found other items placed along back wall preventing proper air flow. Instructed cx on how place items in RC and FC sections. Cx understood, unit cools as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Fairfax, VA 22031
Jason A.
Job Details: 02/07/2023
CX complaint MW+O cancel doesnt work. Replaced console. Verified part is new. OVEN on/off button doesnt work 4 out of 5 tries. Theres are very small section of the overlay thats active. Re-ordering part. Set date + time & test MW & OVEN heats. NO ERROR CODES > JJ; ordrng 1 W11297728 (console ui ss $401.50 - re-order)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Virginia Beach, VA 23456
Austin D.
Job Details: 02/07/2023
came out to resolve the issue. cx complaint unit shut down again. checked the unit and found that the thermal fuse was blwon due to lint sheets getting stuck on the bulk head in a way that they blocked airflow. replaced thermal fuse and dryer repair kit. unit is running as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Fairfax, VA 22032
Demonte S.
Job Details: 02/07/2023
"Installed the Control Board, Drain Pump, Latch & Strike. Tested the unit. Big spark happened at the Drain Pump Harness at the Main Control. Unit will need the Main Control Board again & Main Harness. ( Any questions please check Sd Pictures.) ; ordrng 1 W11568984 (HARNS-WIRE) and 1 W11419051 (Whirlpool Washer Control Board ( Reorder))"
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Lebanon, PA 17042
Cody H.
Job Details: 02/07/2023
"Was able to access unit with assistance from JL and replace parts per previous visit. Unit now works as designed, no further work needed"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hanover, PA 17331
Drew B.
Job Details: 02/07/2023
"05 03 09 cx is contacting lowes extended wrrnty they said they have the warrnewty but infromed it didnt come through that way and will need proper dispatch over., if cx calls back pre id the acu ... W11419171; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Gambrills, MD 21054
Israel R.
Job Details: 02/07/2023
Installed new control and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Dundalk, MD 21222
Justin S.
Job Details: 02/07/2023
cx says the nit is making ice but does not dispense. found the coupler has pins sheared off . the pins on the ice bucket are still good. the unit needs the coupler; ordrng 1 WP2220458 (coupling)
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHB04
Near Springfield, VA 22153
Tanner B.
Job Details: 02/07/2023
called wpl and documented scratch on cabinet . cx calling wpl. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Washington, DC 20010
Samuel R.
Job Details: 02/07/2023
cx complaint unit is water not getting into unit.tested unit and got error code f6e2.ohm inlet valve would ohm OL.unit will need a new inlet valve W11175771 33 tribles; ordrng 1 W11175771 (inlet valve)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Chantilly, VA 20151
Demonte S.
Job Details: 02/07/2023
Inspected the unit. Found that the cx is saying that the Washer isn't Agitating / Spinning. Ran Service Diagnostics on the unit. Error Codes are F7E1 = Basket Speed Fault. Checked the Motor section. Found that the Belt had fell off of the Washer. Reinstalled the Belt. Cleared error codes. Ran Service Test on the unit. Unit is working as Designed.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Kensington, MD 20895
Brian F.
Job Details: 02/07/2023
"Cx states kick panel not staying on unit, confirmed complaint. Installed new kick panel, cx started cycle as I left, will call back if new panel falls off during spin cycle."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Springfield, VA 22153
Tanner B.
Job Details: 02/07/2023
units filter housing not allowing water to flow correctly .. replaced housing and tested uinit . Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Alexandria, VA 22308
Lloyd B.
Job Details: 02/07/2023
Cx complained the unit leaked. Inspected the unit and found the gasket on the upper right hand corner had an indentation. Installed new gasket and tested and after 27min of runnin and it no longer leaks. Job complete
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Fairfax, VA 22033
Demonte S.
Job Details: 02/07/2023
Installed the Filter Housing & Console. Tested the unit. Unit is working as Designed.
We serviced a
MAYTAG OVEN
Model MER6600FZ1
Near Springfield, VA 22151
Lloyd B.
Job Details: 02/07/2023
House is very unkept and they may havbe roaches as there are traps EVERYWHERE and the unit is not easily accesible. I cannot!! Cx declined service anyway.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Gaithersburg, MD 20879
Leon
Job Details: 02/07/2023
cx complaint is DW isnt washing the dishes confirmed complaint ran a test cycle sump didnt even cut on only added water to the unit cx need sump cx said they may buy and install the sump there self but would call back if they want us to order and do it cx paid $120.00 service today
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Annandale, VA 22003
Lloyd B.
Job Details: 02/07/2023
Cx complained of a noise. Installed new gearcase and cam and tested and it no longer makes a noise. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near ,
Shane B.
Job Details: 02/07/2023
installed IM and tested for cx. unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Rockville, MD 20852
Roberto I.
Job Details: 02/07/2023
"Cx complaint dw not draining. Found water in the tub. Ran diag, found F9E1 error. Tested drain, the pump made a noise but didn't run . Removed water from tub and the removed and tested the drain pump, it vibrated but didn't spin. Replaced pump using pre id. Cleared error and ran a test cycle. The unit worked and drained as designed."
We serviced a
WHIRLPOOL WASHER
Model MHW3505FW1
Near Chesapeake Beach, MD 20732
Shane B.
Job Details: 02/07/2023
installed bellows and ran service cycle. no leaks or issues. cx paid 110 for labor.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Elkridge, MD 21075
Robert L.
Job Details: 02/07/2023
"cx complaint noisy and thumping, found no errors stored, cx washed sheets that got off balance causing, cabinet tapping and drain hose to hit back of cabinet, cx to secure drain hose, pump virbration normal but amplified in closet with high ceiling, instructed loading, cycles, soap, and cleaning, recalibrated and tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM00
Near Alexandria, VA 22311
Eric W.
Job Details: 02/07/2023
found drain tube clog unclog installed new drain tube
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Gambrills, MD 21054
Israel R.
Job Details: 02/07/2023
"Installed foor hinges, heater and lower door seal. Unit is back to normal operations."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Bethesda, MD 20817
Andrew H.
Job Details: 02/07/2023
Customer complaint is the unit's not cooling. I found low side pressure at negative 22 to 24 in in a vacuum. And 125 psi on the high side. I checked all over for leaks and could not find any leaks I found that unit still had a good amount of refrigerant in it. I drain system and filled up to 6.75 Oz turn system off and use mega bubbles to try to locate any bubbles. I did not have any dye or any bubbles at this time but my high side pressure was high enough that I believe the low side line was pulling air in to the system. I called tech line and documented my findings. Tech line deemed unit non-repairable due to leak in the cabinet. I left customer file number and advise them that Whirlpool would be calling them within 48 hours.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Saint James, MD 21740
Andrew S.
Job Details: 02/07/2023
Cx complaint is that the RC door isn't even and the door handle had scratches on since they moved in. Upon arrival I found that the RH door handle has the scratches on it. I also found that the left and right hand door are not aligned up and down. I was able to adjust the door. I informed the cx that the unit is past the first 30 days. and that the handle is a cosmetic issue. Cx also stated that someone had told them on a previous visit to contact the builder about the scratches. Unit is functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM00
Near Takoma Park, MD 20912
Samuel R.
Job Details: 02/07/2023
cx complaint fridge is not cooling properly.inspected unit and could confirm cx complaint.found evap fan to fridge to not come on ran test 4 and step 4 and fan would not come on.tested fan and found fan getting 14vdc and still not coming.unit will need a new evap fan.cx will call if they go with repair gave cx a qoute
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Richmond, VA 23228
Kyle A.
Job Details: 02/07/2023
Replaced compressor and drier. Charged with nitro and leak checked connections. Charged with r600 and unit is now as designed.
We serviced a
WHIRLPOOL FREEZER
Model JS48SEDUDW01
Near Washington, DC 20008
Andrew H.
Job Details: 02/07/2023
"Customer complaint is a unit's not going to evaporate. Expected unit found unit low on refrigerant. I replace the compressor, dryer, evaporator and coupler. I pulled unit into a 30 inch vacuum and filled to 7.75 Oz. Unit is now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Gloucester Point, VA 23072
Justin W.
Job Details: 02/07/2023
cx to contact whirlpool for authorization to have us dispatched properly through heater replacement.
We serviced a
JENN-AIR OVEN
Model JJW2430IL01
Near McLean, VA 22101
Christian C.
Job Details: 02/07/2023
Cx complaint of a screeching noise whenever opening oven door. Inspected unit found door lock hitting door. Adjusted door lock. Tested door 10x no more squeeking noise. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Bethesda, MD 20816
Samuel R.
Job Details: 02/07/2023
"cx complaint unit is not cooling in fridge,inspected unit and could confirm.found unit to habe a big ice ball on top of evap.found compressor drawing 0.50 amps.talked to seal system tech and confirmed cx needs seal system.cx advised they will replace unit due to cost of repair"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH78019HZ3
Near Saint James, MD 21740
Andrew S.
Job Details: 02/07/2023
Cx complaint is thst the fan came on and they were unable to get it to turn off. Upon arrival I found that the unit shut off later. The cx was cooking and the fan came on and they could not get it to shut off. Then after the cooking was over the fan shut off. I informed the cx that that is normalk operation. Job copmplete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Ashburn, VA 20148
Ezra M.
Job Details: 02/07/2023
"not freezing. ff section is at 38, fc is at 34, explained to cust unit is working properly at this time due to being in garage with temps in the low 30's. verified pressures, compressor running and warm, proper amp draw. advised will continue having issues with fc when temps are cold."
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Elkton, MD 21921
Taylor F.
Job Details: 02/07/2023
Cx complaint is unit making a banging noise during spin. Found unit to be brand new and the noise to be coming from the drain hose hitting the back of the unit. Corrected the hose so it wouldnt hit the back of the washer. Unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Randallstown, MD 21133
Brian R.
Job Details: 02/07/2023
replaced ice maker and tested. unit now checks. job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Edenton, NC 27932
Branden R.
Job Details: 02/07/2023
"came out to replace parts on unit , disasembled and replace all parts needed for proper repair to be done , tested unit and unit is running as designed cx agreed ."
We serviced a
WHIRLPOOL STACKABLE
Model WET4024HW0
Near Fairfax, VA 22033
Demonte S.
Job Details: 02/07/2023
Inspected the unit. Found that the cx is saying they tried to wash a blanket in the unit. Unit started to leak. Ran Service Diagnostics on the unit. No error codes. Ran a normal cycle. No leaks. Unit is working as Designed. Cx paid by check. Check is in the Blue money bag.
We serviced a
WHIRLPOOL DRYER
Model WED8620HC2
Near McLean, VA 22101
Christian C.
Job Details: 02/07/2023
"Cx complaint unit is making a rattling noise. Inspected unit and found unit is rattling near motor and motor bracket. Advised cx of parts that would need to be ordered. Cx would like to contact whirlpool first. If cx calls back order WP697772-blower wheel, and x3-qty-WP483219-insulation."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Annandale, VA 22003
Lloyd B.
Job Details: 02/07/2023
Cx complained the unit did not cool. Installed new control and user interface and the compressor and fans are now running. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Rockville, MD 20850
Roberto I.
Job Details: 02/07/2023
"Cx complaint dryer didn't turn of for few days but now is working again.Ran test mode, found no errors. Removed console, inspected all connectopns. Power supply ok. Unable to replicate any issue."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Falls Church, VA 22041
Eric W.
Job Details: 02/07/2023
cx complant of door gasss moving found the left bracket holding glas was not under the glass moverd bracket not unit working
We serviced a
WHIRLPOOL DISHWASHER
Model GU2475XTVY0
Near Clarksburg, MD 20871
Leon
Job Details: 02/07/2023
cx complaint was unit was leaking confirmed complaint after waiting for about 35 mins i didnt see a leak from the unit but the floor did show something was leaking just couldnt confirm from where i tested to see if the valve was loose whcih wasnt the case drained the unit still no leaks cx said they would just buy a new unit
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Bel Air, MD 21014
Neil H.
Job Details: 02/07/2023
no service needed cx has issue with flap outside the house
We serviced a
WHIRLPOOL DRYER
Model MDG5500AWW
Near Clarksville, MD 21029
Robert L.
Job Details: 02/07/2023
"installed console in white, tested all ops ok"
We serviced a
WHIRLPOOL DRYER
Model WED6605MW0
Near Bel Air, MD 21015
Neil H.
Job Details: 02/07/2023
cx complaint towels where coming out damp and other cottens also found the eco is on by defult which from reading no matter what temp it's set to eco bypasses it to med temp and cx wasn't switching or adjusting the temp and dryness level explained that it's imporatant to custom set per load what is inside for proper results other than that unit has no errors and leveled properly to things coming forward to sensor and sensor picks up wet/moisture when present in unit
We serviced a
WHIRLPOOL OVEN
Model MET8720DS00
Near Washington, DC 20001
Samuel R.
Job Details: 02/07/2023
cx complaint unit is keeps tripping breaker when using front right burner.tested unit right fromt burner numerous cycles and no trip.checked harness and all connections were good.tried burner again and still working well.unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ03
Near Falls Church, VA 22043
Jason A.
Job Details: 02/07/2023
CX complaint FRIDGE temps warm. Found FC evap leak. See SDpics. Replaced part & test for leaks with soapy water. Check all sections no leak. Run vac & filled with 5.0 OZ R134. Good riunning & equalise pressures. Good frost pattern > JJ
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Dumfries, VA 22026
Tanner B.
Job Details: 02/07/2023
Installed new strike and tested unit. Job complete
We serviced a
WHIRLPOOL BUILT-IN M/W
Model KMBD104GSS01
Near Fairfax, VA 22033
Demonte S.
Job Details: 02/07/2023
Inspected the unit. Found that the cx is saying that Microwave isn't Heating / panel isn't responding. Put a paper towel into the unit. Started a 1 min cycle. Microwave is heating. Put a cup into the microwave for 2 mins. Cup of water came out hot. Unit is working as Designed.( This the cx one and only use and Care call. )