Service History 710 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT771RWYM01

Near Columbia, MD 21045

Robert L.

Job Details: 02/11/2023

"installed main control and thermistor per previoous, tested all ops ok"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Columbia, MD 21045

Robert L.

Job Details: 02/11/2023

"installed, new transmission,cam , belt, cap, motor and shield per previous, DLMS calibrated and tested all ops ok"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Arnold, MD 21012

Israel R.

Job Details: 02/11/2023

Installed new lid and tested/. Unit is back to normal operations.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Ellicott City, MD 21043

Robert L.

Job Details: 02/11/2023

"cx complaint spray arm fell off and melted to heater, removed melted jheater, cleaned heater, replaced both spray arms, tested heater thru diag, tested all ops ok"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Chesapeake, VA 23323

Zachery R.

Job Details: 02/10/2023

"collected data loggers, no frost build around seal. unit working as designed. cx not happy with product"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Alexandria, VA 22309

Demonte S.

Job Details: 02/10/2023

"Installed Control Board, Slider, Clutch & Motor. Tested the unit. Unit is working as Designed."

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Silver Spring, MD 20904

Israel R.

Job Details: 02/10/2023

Customer complaint unit is not holding the door up and is slaming down. I found the right hinge hook had come out. I quoted for replacement and she told me that it does not look broken and she did not want to spend the extra 110 on labor for the hinge. Unit is back to normal operation. collected 120

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near Chesapeake, VA 23323

Zachery R.

Job Details: 02/10/2023

"replaced acu, hmi and springs, ran test 12, no faults after test cycle, unit working as designed."

We serviced a

MAYTAG REFRIGERATOR

Model MFI2569VEW1

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 02/10/2023

"Cx complains about a water leak from dispenser, inspected unit, the dual valve not working properly, filter head cks ok, replaced dual valve, reset power and water, unit tested several times with cx and dispenser works great"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Jefferson, MD 21755

Ricardo S.

Job Details: 02/10/2023

"got here, i ran diagnostic test mode no error codes, suspension is fine, then i ran a cycle with some clothes, the spin cycle works great, i explain the customer that he need to balance the load .. washer works fine"

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW5

Near Bryans Road, MD 20616

David J.

Job Details: 02/10/2023

Cx complaint noisy when using and leaving oil on clothes. After last tech visit he had found unit needed to be rebuilt. Arrived today and found unit has been leaking oil caused by defective gear case. Removed power and got under unit to remove gear case. Found tub stuck to gear case. Had to remove lid to remove tub. Broke tub free and continued to replace gear case. Installed all parts stated by previous tech. Re assembled unit and plugged up power. Ran diagnostic cycle and unit completed quietly. Checked for errors and had none. Re calibrated unit and ran quick cycle. Unit worked correctly. No leaks and now unit is working as intended. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Hertford, NC 27944

Austin D.

Job Details: 02/10/2023

cx complaint the unit is not turning on. checked the unit and found that the ui was unresponsive. made sure all the ui was getting power to the unit. ui was defective. replaced ui and tested operation. unit is running as designed.

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Midlothian, VA 23112

Chris B.

Job Details: 02/10/2023

cxc comp unit will not coll insp unit conf cx comp found evap not defrosting found brown heater wire not seated in connector seated wire with tape and zip tie tested unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Silver Spring, MD 20904

Israel R.

Job Details: 02/10/2023

Customer complaint unit bar is not staying on and does not stop making ice. I tried to put the bar back on but the back hole is worned out and ice maker needs to be replaced. I replace ice maker and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Chesterfield, VA 23832

Chris B.

Job Details: 02/10/2023

replaced console tested unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Midlothian, VA 23112

Chris B.

Job Details: 02/10/2023

cx comp unit will not cool insp unit conf cx comp found brown heater nopt seated in connector seated wire fully and taped and ziped tied inot place thawed evap tested unit working as desighned

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Midlothian, VA 23113

Chris B.

Job Details: 02/10/2023

cx comp unit will make loud thumping noise insp unit conf cx comp found unit very unleveled leveled uniu8t tested working as desighned

We serviced a

WHIRLPOOL DRYER

Model WED8740DW1

Near Midlothian, VA 23113

Chris B.

Job Details: 02/10/2023

cx comp unit makes loud noise insp unit conf cx comp found idler very hard to turn replaced idler collected 120 sc 110 labor 15 ship 1.61 tax 26.75 idler total collected 273.36 check number 155

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Chesterfield, VA 23832

John P.

Job Details: 02/10/2023

"Pressure tested unit, apply it said bubbles to all fittings joints and evaporator found both Schrader valves leaking replace Schrader valves repressurized pressures held for 20 minutes vacuumed charged tested working as designed"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Richmond, VA 23234

Chris B.

Job Details: 02/10/2023

cx comp unit makes loud noises insp unit ran threw test mode 3 times could not duplicate cx comp did find unit slightly unlevel leveled unit working as desighned

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HZ7

Near Wilmington, DE 19805

Taylor F.

Job Details: 02/10/2023

Cx complaint is light not coming on. Replaced the control and unit is now working as designed. Job is complete.

We serviced a

KITCHENAID RANGE

Model KFGD500EWH04

Near Claymont, DE 19703

Frederick R.

Job Details: 02/10/2023

"CX complaint is center burner not working. Inspected/ tested and found center curner cap and base were defective. Replaced both from pre-id. and retested. Burner and range now working properly, Job is complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404EBS3

Near Richmond, VA 23231

Chris B.

Job Details: 02/10/2023

replaced sump and lower spray arm tested unit insp for leaks working as desighned

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Richmond, VA 23231

Chris B.

Job Details: 02/10/2023

replaced drain pump apon testing found basket not locking to wash plate also f7e1 replaced shifter from vs tested unit working as desighned; used 1 w10913953 (shifter) from stock

We serviced a

WHIRLPOOL FREEZER

Model WRF736SDAM10

Near Chester, VA 23831

John P.

Job Details: 02/10/2023

Installed door tested working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Annandale, VA 22003

Leon

Job Details: 02/10/2023

cx complaint was there was dents in the door confirmed the complaint replaced the right side door

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Williamsburg, VA 23188

Justin W.

Job Details: 02/10/2023

cx complaint unit not spinning out clothes. checked unit to find error code f0e4. calibrated and tested to find cold water valve loose. tightened connector and tested error code cleared and did not come back. unit working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Williamsburg, VA 23188

Justin W.

Job Details: 02/10/2023

replaced parts ordered tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Newport News, VA 23606

Justin W.

Job Details: 02/10/2023

cx complaint no cool. checked unit to find temps at 5fc and 42 rc. found loose connector on compressor not allowing compressor to run correctly. reseated and tested. advised of location requirements cx to have location addressed. unit working as designed

We serviced a

WHIRLPOOL DRYER

Model WED6120HW1

Near Newport News, VA 23601

Justin W.

Job Details: 02/10/2023

cx complaint unit times out and shuts down but states still drying after 20-30 minutes. unit will have to cool down for about 15 minutes prior to allowing to start back up. checked unit to find unit not leveled towards moisture bars. adjusted level. ran cycle to confirm moisture bars working. added clothes and ran timed dry for 30 minutes unit continues to run. unable to duplicate cx complaint. advised cx to video issue and call us back. cx agreed unit working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW2

Near Mechanicsville, VA 23116

Thomas B.

Job Details: 02/10/2023

Cx complaint unit is not working properly inspected unit removed and replaced the capacitor tested for proper use unit now functions Normally

We serviced a

AMANA DRYER

Model NED4655EW1

Near Martinsburg, WV 25404

Ken M.

Job Details: 02/10/2023

Customer complaint is that one of the wires came loose at the back of the unit. Found the screw for the L2 wire stuck in the terminal block. Unit needs a new terminal block assembly.; ordrng 1 279393 (terminal block kit) and 1 WP3397659 (block-term)

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Ashburn, VA 20148

Ricky E.

Job Details: 02/10/2023

"installed parts, unit ks ok.."

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Bethesda, MD 20817

Roberto I.

Job Details: 02/10/2023

"Cx complaint loud noise during spin.Ran test mode, no errors. Ran manual spin, found noisy gearcase. Quoted repair $685.63 with $250 labor for gearcase W11393685 and slider W10734521 replacement. Cx needs more time to make a decision. Collected $120; ordrng 1 W11393685 (gearcase) and 1 W10734521 (slider)"

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV1174FZ0

Near Indian Head, MD 20640

David J.

Job Details: 02/10/2023

Cx complaint unit not heating arrived and inspected unit. Found when running loud noise from mag. Pulled unit down and removed lid. Found that whom ever installed it forgot to cut back vents off for fan. Causing oil and cooking moisture to get pulled into unit and not be vented out. Found mag and diod to be covered in oil. Removed mag and replaced with new (part covered under 10 year warranty) replaced diod and tested unit. Now heating properly. Installed lid and hung unit. Tested again with Cx and properly working. Cx paid in full. Unit now working as intended job complete

We serviced a

JENN-AIR COOKTOP

Model JGD8430ADS

Near Henrico, VA 23238

Joseph D.

Job Details: 02/10/2023

"Found failed ignitor arcing at switch to cabinet will need new ignitor switch and valve assembly, cx declined ; ordrng 1 WP74010858 (Ignitor switch) and 1 7513P421-60 (Valve)"

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Silver Spring, MD 20904

Israel R.

Job Details: 02/10/2023

Installed new thermosthat and now the unit is cycling on and off unit is back to normal operations.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Clinton, MD 20735

Robert A.

Job Details: 02/10/2023

"Cx complaint that the unit is leaving wet clothes at the end of the cycles. I inspected the unit to confirm the complaint. I found error codes: f0e5 f7e4. I checked the slider and found the magnet ring slid out of place. I replaced the slider (VS) and tested the unit for the cx. The unit is working as designed.; ordrng 1 W10734521 (clutch slider_VS RA), used 1 W10734521 (clutch slider_VS RA) from stock"

We serviced a

KITCHENAID COOKTOP

Model KCGS550ESS01

Near Hagerstown, MD 21740

Ken M.

Job Details: 02/10/2023

Spuds replaced and valve screws tightened. Unit tested and is working properly. Old spuds left with customer.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV08

Near McSherrystown, PA 17344

Sal R.

Job Details: 02/10/2023

CX complaint is that the utni stoped making ice. I found that the ic emaker mold was jamed. I attempted to jump icemaker and was not able to have it harvest. I am ordering 1 icemaker (W11546935).; ordrng 1 W11546935 (icemaker 17 @ tribs)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Fairfax, VA 22032

Leon

Job Details: 02/10/2023

replaced the right side RC door installed new name plate and someone would come on monday to pick up the door

We serviced a

WHIRLPOOL DRYER

Model WGD8127LC2

Near Owings Mills, MD 21117

Justin S.

Job Details: 02/10/2023

the unit is not trying to ignite the gas. the unit needs the ignitor; ordrng 1 279311 (ignitor kit & bracke)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Chesterfield, VA 23838

John P.

Job Details: 02/10/2023

"Cx complaint left side of middle rack not staying in place, found track not secured to rack secured track to rack tested working as designed"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ07

Near Richmond, VA 23236

John P.

Job Details: 02/10/2023

Verified unit needs microwave door replaced due to scratched; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS

Near Potomac, MD 20854

Roberto I.

Job Details: 02/10/2023

"M/s number on dispatch wrong again (2nd time). Cx very upset, is going to call AIG again."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Marshall, VA 20115

Daniel J.

Job Details: 02/10/2023

incorrect part odered removed tested unit ordering harness voltage off but evap looks normal no d=build up at this time; ordrng 1 WPW10290745 (harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIV29PCMS02

Near Hanover, MD 21076

Andrew H.

Job Details: 02/10/2023

instaleed gasket.unit working properly

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Pawleys Island, SC 29585

Jason T.

Job Details: 02/10/2023

"Cx complaint, water leaks from the bottom, found during regular cycle, water leaks from the gear case. Advised cx gear case will direct ship to the house, contact VIA dispatch to schedule a return visit, cx agreed.; ordrng 1 W11449841 (gear case) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Baltimore, MD 21209

Shane M.

Job Details: 02/10/2023

"cx complaiint of grinding noise. found stripped cam. replaced cam, calibrated the unit."

We serviced a

AMANA RANGE

Model AER6603SFS5

Near Stanardsville, VA 22973

Eric F.

Job Details: 02/10/2023

Confirmed cx complaint unit front left burner staying on high when used. Infinite switch not working properly. Ordering infinite switch.; ordrng 1 WPW10434452 (switch-inf)

We serviced a

KITCHENAID OVEN

Model KDRS467VSS04

Near Reston, VA 20194

Christian C.

Job Details: 02/10/2023

Cx complaint unit light stays on. Inspected unit door does not close fully causing light to flicker or stay on. Adjusted hinges on door and light now turns off whenever door is closed. Cx paid for service call. If cx calls back order W11029221-latch.

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Stafford, VA 22554

Robert W.

Job Details: 02/10/2023

Cx complaint is when all burners are on and RR is turned to low flam goes out and never comes back on. Inspected unit and found and comformed issue and ordering Burner head and Regulator; ordrng 1 W11106948 (Regulator) and 1 W11344742 (RR burner head)

We serviced a

KITCHENAID OVEN

Model KEMC378KSS0

Near Great Falls, VA 22066

Christian C.

Job Details: 02/10/2023

"Cx complaint unit is not heating. Inspected unit no thermal events on wave guide. Tested mag reading .1ohms across terminals, 40ohms each terminal to chasis. Installed new magnetron. Tested unit. Unit is now heating. Cx paid in full."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Virginia Beach, VA 23464

Carl A.

Job Details: 02/10/2023

"cx cxomplaint of unit making noise checked unit to find the following error codes F7E4,found the gear case to be leaking oil and play in wash plate ordering parts need for repairs; ordrng 1 W10752187 (Washplate Screw) and 1 W11510461 ( WASHPLATE) and 1 W11449840 (Gearcase) and 1 W10721967 (Drive Clutch Kit) and 1 W11239857 (Drive Belt) and 1 W11409708 (Shield Cover) and 1 LOOK/LOOK"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Glen Allen, VA 23060

Joseph D.

Job Details: 02/10/2023

Replaced light switch and added spacers unit sealing properly.

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW3

Near Virginia Beach, VA 23464

Carl A.

Job Details: 02/10/2023

"cx complaint of unit not draining ,checked unit to find the following error codes F9E1,checked unit to find that wire hanrness on drain pump damaged repairs harnes and ordering new wire harness for repairs tested and calibrated unit works as designed; ordrng 1 W11590868 (HARNSWIRE)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Hagerstown, MD 21740

Ken M.

Job Details: 02/10/2023

TCO replaced and tested. Unit still did not heat. Further inspection found the red/white wire backed out of the motor connector. Wire reseated and unit retested. Unit is working properly. Old part left with customer.

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Chesapeake, VA 23321

Zachery R.

Job Details: 02/10/2023

"cx complaint unit not cooling, checked unit, come to find defective harness as well as control, service matters states to replace control if stickers are overlapping. snapped pic of control, advised cx parts on back order, used steamer to clear frost build. advised cx they will be contacted for return visit.; ordrng 1 W11546609 (control)"

We serviced a

WHIRLPOOL DRYER

Model WED9500TW2

Near Arlington, VA 22203

Lloyd B.

Job Details: 02/10/2023

"Cx complained the unit has an error. The unit is stacked in a closet in a pan and despite what the cx says or thinks, I was not pulling it down by myself. After a discussion, the cx declined service. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Blades, DE 19973

Michael E.

Job Details: 02/10/2023

"CX complaint: uniut tripped breaker. Tested and verified complaint. This only happened 1 time and at present, unit is working properly. When itv happened, there was no other power ;loss to anything else in the houise. I am hearing a vibration around compressor. On return visit, check the copper lines when replacing the main harness. Also, ask if any more freezing in RC. Ordering Diffuser (just incase) Main harness and evap harness.Cannot reschedule due to SO part.; ordrng 1 W11229025 (main harness) and 1 W11566892 (evap harness) and 1 W11236851 (diffuser)"

We serviced a

WHIRLPOOL OVEN

Model WFG525S0JZ2

Near Alexandria, VA 22309

Demonte S.

Job Details: 02/10/2023

"Installed the Dsi Board, Harness Wire & Ignitor Bake. Tested the unit. Unit is working as Designed."

We serviced a

AMANA WASHER

Model NED5800HW

Near Harrisonburg, VA 22802

Danny R.

Job Details: 02/10/2023

unit has bad touch pad will need a ui; ordrng 1 W11378950 (ui control)

We serviced a

MAYTAG DRYER

Model MEDB980BW0

Near Towson, MD 21204

Shane M.

Job Details: 02/10/2023

cx complaint of loud noise. can confirmed. took unit apart and found a seized pulley. replaced pulley. no sounds. cx paid in full by card. $279.38; used 1 279640 (pulley VS) from stock

We serviced a

WHIRLPOOL RANGE

Model WFG505MOBS3

Near Berryville, VA 22611

Daniel J.

Job Details: 02/10/2023

unable to removed knuckle from regulator ordering knuckle *** look look *** unable to locate part number for knuckle and gas pressure tester; ordrng 1 gaspressuretester (gas pressure tester)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT790SLYM3

Near Towson, MD 21204

Shane M.

Job Details: 02/10/2023

"cx complaint the unit isnt washing proper. found 7-1 6-6 found water entering unit, but action at motor. 120v at motor. gave cx a quote for the sump. $499.24. cx paid svc by check 131 WPW10605057"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near ,

Ken M.

Job Details: 02/10/2023

"Customer complaint is that the unit does not seem to be washing properly. Checked for stored error codes and found none. Ran test cycle and the cycle ran properly. Checked Load & Go settings and settings were good, but dispenser initially stated that the detergent level was low, then stated 75%, then changed to 50%. Started a normal cycle, confirmed that the Load & Go function was enabled to see if detergent was being added to the system. Unit did add detergent, control is working properly. Possible issue with the dispenser assembly not reading the detergent level properly. Ordering dispenser assembly.; ordrng 1 W11413407 (dispenser assy)"

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Cockeysville, MD 21030

Shane M.

Job Details: 02/10/2023

cx complaint of long dry times. found improper airflow out exit of house. lint blocking the guard. duct cleaning company needed.

We serviced a

WHIRLPOOL WASHER

Model WED4815EW1

Near Owings Mills, MD 21117

Justin S.

Job Details: 02/10/2023

can see damage to the terminal block. the unit needs thew terminal repair kit; ordrng 1 279318 (terminal) and 1 WP3397659 (block-term)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Mechanicsville, VA 23116

Thomas B.

Job Details: 02/10/2023

Cx complaint unit is not working properly inspected unit found housing plastic cracked causing it not to eject filter removed and replaced the housing tested for proper use unit now functions Normally

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Hanover, PA 17331

Bernard M.

Job Details: 02/10/2023

"Replaced both parts per previous tech, ran test and when unit began to spin it stopped. Unit reached low RPMs and when attempting to go faster the unit shut down and the F7E1 error flashed. Ordering control and motor, once part are in contact cx to reschedule; ordrng 1 W11283592 (motor) and 1 W11556725 (control)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Aylett, VA 23009

Thomas B.

Job Details: 02/10/2023

Cx complaint light is not working cx states the bulb is good inspected found a break in bulb showed cx who wouldn't believe me an stated if she slammed door bulb would work was clearly moving the connection inside bulb to make contact showed cx that it was broken she still wouldn't believe me so put in new bulb supplied and bulb came on no issue. Proving that it is indeed the bulb tested and inspected for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near York, PA 17408

Sal R.

Job Details: 02/10/2023

"CX complaint is that the unti has lost cooling in the FC & RC. I found temps in both compartments to be in the mid 60's. I also found a hot to touch compressor. I am ordering 1 sealed system repair , 1 compressor (W10832994), 1 drier filter (WPW10143759), and 1 evap coil (W11492867). Return visit is will need to be 3 call counted. Once the contract is apporved, please have someone form the office call to set a retun date.; ordrng 1 W10832994 (compressor) and 1 WPW10143759 (drier filter) and 1 W11492867 (evap) and 3 callcount (3 call count)s"

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near Fairfax, VA 22032

Leon

Job Details: 02/10/2023

replaced Range door left plasic on handle cx wanted me to when i asked

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE104KPS0

Near Waynesboro, PA 17268

Andrew S.

Job Details: 02/10/2023

Cx complaint is that the unit is leaking from around the door. Upon arrival I found that the door gasket was not keeping its shape. I am ordering the door seal. please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11483553 (Seal)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Chester, VA 23836

Chris B.

Job Details: 02/10/2023

cx comp unit IM will not hold weater and flows into bucket insp unit found im therm hanging from trray into bucket replaced im tested filled im unit working as desighned

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKB0

Near Waynesboro, PA 17268

Andrew S.

Job Details: 02/10/2023

Cx complaint is that the unit Leaked a few day after the last repair. Upon arrival I found that the inlet valve has a crack running the length of the threads. I called MR and showed him the picture of the valve and he agreed it looks like the valve froze and cracked. The unit is against a exterior wall. I could feel a cold draft coming from behind the unit. I called TL and informed them of my findings. I spoke with Joe. He documented the findings. I am ordering the inlet valve. I informed the cx that they would need to insulate the wall behind the unit to prevent the valve from freezing again. I was able to set the return visit for Tuesday 2/14 PM Preference.; ordrng 1 W11434044 (Valve)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Woodbridge, VA 22193

Robert W.

Job Details: 02/10/2023

Cx complaint is the washer is making noise. Inspected unit and found the install the hoses are touching back of unit and causing the unit to make tons of noise during spin cycle. Fixed install issue and unit is now working properly.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Glen Burnie, MD 21061

Justin S.

Job Details: 02/10/2023

parts have not been replaced since ordered on 1/27; ordrng 1 W10903246 (harns-wire) and 1 W11428524 (cap) and 1 W11603811 (control)

We serviced a

JENNAIR DISHWASHER

Model JDB8500AWX3

Near Burke, VA 22015

Leon

Job Details: 02/10/2023

replaced inner gasket on dishwasher

We serviced a

MAYTAG WASHER

Model MVWB865GC0

Near Waynesboro, PA 17268

Andrew S.

Job Details: 02/10/2023

Per previous diag I was able to access and replace the console. i then ran the diag test and the unit was not able to complete the cycle. I attempted to run a diag cycle but it was unsuccessful. I found that when the unit was agitating it was only moving in the clockwise direction. I am ordering the control. Please contact cx when the part is avialable to schedule the return visit.; ordrng 1 W11401710 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Richmond, VA 23229

Joseph D.

Job Details: 02/10/2023

Replaced baffled. Actuated new baffle and unit operates quietly. No other issues found

We serviced a

WHIRLPOOL OVEN

Model WOS51ES4ES00

Near Columbia, PA 17512

Justin L.

Job Details: 02/10/2023

Cx complaint unit burning food and not beeping. Was able to access unit and found no saved codes but unit keeps changing itself to celsius during testing. Ordering membrane and control for repair. The unit is single oven that sits further up and to high for wall cart willl need 2 ppl (2 tech) to remove the oven and stablize. Once approved office will need to set return.; ordrng 1 look (look)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Myrtle Beach, SC 29572

Rolf K.

Job Details: 02/10/2023

installed new drain pan. All is ok.

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104KPS0

Near Martinsburg, WV 25403

Ken M.

Job Details: 02/10/2023

"Customer complaint is that the unit is running noisy. Unit tested and when the drain pump turned on, the entire floor shook. Let the rest of the wash cycle run out and it ran, but was groaning between wash arm changes, diverter is failing. Sump assembly replaced and unit retested. Unit is working properly. Old part left with customer.; ordrng 1 look (look)"

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Bethesda, MD 20817

Brian F.

Job Details: 02/10/2023

"Cx states washer making noise. Inspected unit, tub is spinning freely, no loose connections or drain tubes. Entered diagnostic mode, no error codes, ran quick test cycle, completed with no errors. Unit is working perfectly, instructed cx to not overload washer."

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near Prince Frederick, MD 20678

Shawn D.

Job Details: 02/10/2023

"cx complaint unit is not spoinning only humminig. inspected unit nd conifmred issue, found unit has a bad start winding when you hold switchand hit start spin drum unit works. ordering motor for return and will use blower wheel on return; ordrng 1 279827 (motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near Richmond, VA 23229

Joseph D.

Job Details: 02/10/2023

Replaced led and switch with arc mark inside it. Unit nowbillukinatingbproperly. Working as designed.no other issues foun

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Carlisle, PA 17013

Bernard M.

Job Details: 02/10/2023

"Cx complaint the unit makes noise while spinning. Entered diag and found error codes F7E1 tachometer missing and F7E7 motor unable to reach RPM. Ran test and found after agitation, it does shift into spin. The agitator spun fast creating loud grinding noise. Inspected underneath and found the clutch teeth are worn down. Also found unit makes screeching noise at beginningmof spin. Ordering parts,once all are in contact cx to reschedule; ordrng 1 W11283592 (motor) and 1 W11481722 (actuator) and 1 W10721967 (clutch) and 1 W11395618 (capacitor)"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Germantown, MD 20874

Julian H.

Job Details: 02/10/2023

CX complaint about unit giving error F0E9 off balance with almost every load put unit on diag found error on system notice that suspension when I push on it wont bounce back well also out of level leveled & replaced part with preid working let CX know about proper loading unit b4 starting cycles she understands

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near New Oxford, PA 17350

Andrew S.

Job Details: 02/10/2023

"Cx complaint is that the unit is not completing cycles and not starting cycles occassionally. Upon arrival I found an F7E4, F6E3 and an F5E4. I cleared the codes and ran the diag test and found that the unit had to attempt to shift into spin several times before it spun. It finished the diag cycle. I then found an F0E5, F7E4 and F6E3 again. I am ordering the control, UI, clutch and slider. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11478526 (Ui) and 1 W11419171 (Control) and 1 W10754448 (Clutch) and 1 W10734521 (Slider)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM354ESS3

Near Annandale, VA 22003

Lloyd B.

Job Details: 02/10/2023

Cx complained the units upper rack would fall. Inspected the unit and found the adjusters and tracks are broken. Installed new adjusters and rack and tested and it now no longer falls. Job complete S22916 parts and labor

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Williamsburg, VA 23188

Justin W.

Job Details: 02/10/2023

cx complaint countertop and cabinets near dishwasher getting hot. removed dishwasher to find insulation too small for unit and not covering back of unit. ordering insulation to properly insulate unit.; ordrng 1 W11553445 (tub insulation aka shield)

We serviced a

WHIRLPOOL COOKTOP

Model KCGD500GSS00

Near Aylett, VA 23009

Thomas B.

Job Details: 02/10/2023

Cx complaint unit is not working properly inspected unit removed and replaced the spark module tested and inspected for proper use unit now functions Normally cx paid in full By CC

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Arlington, VA 22203

Jason A.

Job Details: 02/10/2023

Called CX at 6:40 pm to reschedule. I am overbooked at 9 stops. 2 of them are 2 count. And I have a ride-along for training. Request 9 stops / count route when training; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Rehoboth Beach, DE 19971

Michael E.

Job Details: 02/10/2023

Replaced the ice bin as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Murrells Inlet, SC 29576

Paul F.

Job Details: 02/10/2023

Customers complaint is UI sometimes doesnt respond right away. The Light button on the UI does not turn the light on but opening the door does. Also customer cannot get unit to connect to wifi to update it. They got the rest of their appliances connected no problem but this one refuses to. Went into diagnostics to check error codes. No error codes stored. NTO UI.; ordrng 1 W11297709 (console)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Elizabeth City, NC 27909

Austin D.

Job Details: 02/10/2023

cx complaint the unit is not filling coorrectly. called techline and was told to check the pressure hose. i i did and did multiple cycles to test the fill. unit is running as designed. techline agrees

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Suffolk, VA 23434

Zachery R.

Job Details: 02/10/2023

"cx complaint no cool, checked unit, fc at 6 degrees, rc at 39 degrees, thermistor reading 5k in rc, spoke with ar, was advised to replace thermistor and control. ordering parts to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11613574 (acu) and 1 WPW10384183 (thermistor)"

We serviced a

WHIRLPOOL DRYER

Model WGD94HEXW0

Near Chevy Chase, MD 20815

Brian F.

Job Details: 02/10/2023

"Cx states dryer making loud noise, confirmed complaint. Opened unit, inspected idler and rollers. Rollers are in good condition, idler was causing noise. Installed new idler, tested, unit is now working properly. Subtracted rollers from remaining balance."

We serviced a

JENNAIR OVEN

Model JMW2430WS02

Near Williamsburg, VA 23185

Lucas R.

Job Details: 02/10/2023

"cx complaint unit not heating oven or micro, checked unit found f6e8 communication, unable to remove unit from wall, after moving, microwave started to heat and timer went down, called techline spoke with bruce advised likely door switch issue, alo found bske element not coming on in oven, broil works, quoted cx parts WP7406P322-60 element $138.95 461968971522 interlock $93.31shipping $15.00, labor $300.00 (includes second tech), (extra time) tax $13.02, total $664.95. cx owes $300.00 lablr on return visit.; ordrng 1 WP7406P322-60 (elmnt-bake) and 1 461968971522 (interlock) and 1 look (look)"

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