We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Woodbine, MD 21797
Marc M.
Job Details: 11/28/2022
cx complaint unit not illuminating leds. inspected and found unit applicable to Special Project #: S84638 W11606409. replaced leds with pre id parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Bear, DE 19701
Andrew W.
Job Details: 11/28/2022
Cx complaint is banging noise coming from unit. tested and verified complaint. checked unit for error codes and none were present. tested unit and found drain and water lines are hitting the back of the unit during spin. unit completed test with no issues. unit is working as designed. job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Leesburg, VA 20175
Daniel J.
Job Details: 11/28/2022
removed ice build up from evapqouted customer with evap and two gaskets customer reponded with the reason its hasnt been working is due to work when door was replaced found left side gasket failing and also right customer calling kitchen aide as she feels this is a result of work not being preformed corectly; ordrng 2 W10917313 (gasket)s
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1175JZ0
Near Bel Air, MD 21014
Brian R.
Job Details: 11/28/2022
cx complaint is she doesnt think unit is heating or running like it should. unit shows O-O-W and she knows. tested wet towels twice at 30 seconds and tey were hot as can be and was able to put a coffee cup of water in and boiled it in 2 min. unit checks and heats as it should. cant find anything wrong with unit and it heats great. she will pay service. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM02
Near Lancaster, PA 17603
Justin L.
Job Details: 11/28/2022
Was able to access unit and install new door switch. Unit works as designed no further work needed.
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES1
Near Mechanicsville, VA 23116
Jonathon C.
Job Details: 11/28/2022
"cx complaint, not maintaining heat. tested unit, verified complaint. found bake element not heating. verified power. ordering bake element. element replaced OOW less than a year ago, element is covered by our parts warranty. cx paid service call, labor, and shipping at 245 total resched for 12/9/22; ordrng 1 W10779716 (elmnt-bake)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near Highspire, PA 17034
Sal R.
Job Details: 11/28/2022
"CX complaint is that the unti is not starting the oven. I found that all harnesses are securely connected. I found the igniter to be good. I am ordering 1 saftey valve (WP98014893), and 1 control board (W11126814). I ahve set a retun date for 12/6; ordrng 1 WP98014893 (safty valve 9 @ tribs) and 1 W11126814 (control board 22 @ tribs) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW0
Near Williamsburg, VA 23185
Carl A.
Job Details: 11/28/2022
replaced element tested unit wotks as designed
We serviced a
GLADIATOR FREEZER
Model GAFZ30FDGB04
Near Wernersville, PA 19565
Drew B.
Job Details: 11/28/2022
foudn locked compressor when arrived per previous notes was bale to replaced compressor nd drier and pulled vaccum and filled to 45g of r600 unit started ciooling.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Manassas, VA 20112
Ezra M.
Job Details: 11/28/2022
"steve w/techline. sr#7735143214, found power supply board not outputting proper voltages, only getting 2.4 vdc out, should be 14.330.62; ordrng 1 W10830278 (cntrl-elec)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Severna Park, MD 21146
Alexander D.
Job Details: 11/28/2022
"cx complaint RH door gasket tearing. inspected unit and verified complaint. left side looks good. replaced rh door gasket, fluffed gasket with heat gun. tested unit. unit is now working properly"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bear, DE 19701
Andrew W.
Job Details: 11/28/2022
Cx complaint is unit flashing a code. inspected and verified complaint. Unit was flashing an F0E9 off balance pause code. cx was trying to was rugs and door mats. informed cx that could not be washed in the unit. tested and ran a diag cycle on the unit and the unit completed the test with no issues. no error codes present. unit is working as designed. job complete
We serviced a
WHIRLPOOL ICE MAKER
Model KSSC48QTS03
Near Brookeville, MD 20833
Robert L.
Job Details: 11/28/2022
"cx complaint 2 weeks after repair icemaker stopped working, cx had to go out of town for 2 months, found emitter /receiver working correctly, icemaker harvested on its own then valve just buzzed, good pressure at dispenser, found frozen fill tube, thawed out and water passed, gave quote for valve if passing water $426, collected $120 visa............. please give cx 60 days for service fee in this instance; ordrng 1 WPW10159842 (valve-inlt)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Ashburn, VA 20147
Daniel J.
Job Details: 11/28/2022
knocked on door informed by mr who asnwered door that the unit was already fixed on the last vist and no other issuses called and inforrmed office
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Frederick, MD 21701
Ricardo S.
Job Details: 11/28/2022
"Replaced paerts. reset power, damper control worknig ok"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Alexandria, VA 22314
Christian C.
Job Details: 11/28/2022
Cx complaint unit only works in timed dry. Inspected unit no errors. Vent is clear. Unit is heating up. Tested moisture sensor harness reading open when dry and getting over 300kohms while moving moist cloth over strips. Moisture sensor tested good. Tested moisture sensor through diagnostics and value does not change when moving moist cloth over strips. Ordering control. Control 0 at upper marlboro and 1 at whirlpool.; ordrng 1 W11618917 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS00
Near Newark, DE 19702
Frederick R.
Job Details: 11/28/2022
"Arrived at CX hiouse and she informed me that the unit has been working perfectly since two days after my last visit. On my last visit conser , fan and vent were all glogged with dog hair and I celaned them all off. Took temps with a digital thermocoupler and got -5 in fc and 35 in RC. CX did not want to proceed. Returning compressor and condenser to WH. Unit is working as designed. Job is complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near Bluemont, VA 20135
Danny R.
Job Details: 11/28/2022
unit was shifting o agitate from last spin cycyle actuator jumped out of the pully replaced with new one now spins and agitates c hecksok
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Hyattsville, MD 20783
David J.
Job Details: 11/28/2022
"Cx complaint unit makes loud clicking noise. After previous tech visit he found unit needed gear case and and agitator. Replaced parts as stated by previous tech. Ran diag cycle and completed with no noise, checked for errors and had none. Re calibrated unit. Cx was with me during while repair and no longer hears noise. Unit is now working as intended. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Rockville, MD 20853
Julian H.
Job Details: 11/28/2022
replaced parts door closing properly now CX complaint about console bubbling need part; ordrng 1 W11493862 (console)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Owings Mills, MD 21117
Keith H.
Job Details: 11/28/2022
installed clutch and shifter
We serviced a
KITCHENAID DISHWASHER
Model KDTM504EPA2
Near Richmond, VA 23223
Joseph D.
Job Details: 11/28/2022
unit with clogged up lower wash arm and lower wash arm error. must replace lower wash arm; ordrng 1 W10860176 (lower wash arm)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Abingdon, MD 21009
Neil H.
Job Details: 11/28/2022
cx complaint unit making slight noise found the right rear peg leg was broken cx said unit was dropped by delivery guys so new peg leg needed and ordering new clutch in case needed but i ran dia test and sounded normal i propped the broken one under unit to keep stable as possible until return; ordrng 1 W11213957 (feet-lvlng) and 1 W10721967 (Whirlpool Washer Drive Clutch Kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Glen Allen, VA 23059
Jerod R.
Job Details: 11/28/2022
replaced ordered parts and tested unit is now fully functional
We serviced a
WHIRLPOOL FREEZER
Model KRFF507HWH00
Near Brookeville, MD 20833
Robert L.
Job Details: 11/28/2022
"installed icemaker per previous, t57 passed 01, found lights had dimmed since last vissit, found faulty FC LED, replaced LED from truck stock, part and labor covered under s-191AQ, tested all ops ok, reordering for truck stock; ordrng 1 W11601310 (LED 3 dot RL VS), used 1 W11601310 (LED 3 dot RL VS) from stock"
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near Ashburn, VA 20148
Daniel J.
Job Details: 11/28/2022
replaced hot and cold valves and console tested no water in tray
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Aldie, VA 20105
Daniel J.
Job Details: 11/28/2022
installed left side fridge door verified water and ice being dispensed
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Middletown, DE 19709
Frederick R.
Job Details: 11/28/2022
CX complaint is error code for fan. Inspected tested and found that after unit runs for about 5 mins it displays an F8E0 code for cooling fan too slow and the unit will not work. Ordering cooling fan. Quoted CX $363.28 for repair. She paid $258.28 by check#1399. CX owes $110 upon completion of job. Cannot reschedule due to part availability; ordrng 1 W11107275 (fan-blwr)
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ2
Near Hanover, PA 17331
Drew B.
Job Details: 11/28/2022
"cx complaint that unit is turned on the gas the unit filled gas through the internal oven right away with the oven even unplugged, will need the following parts asap if possible cx leaves for travel work, tried to call saftey at 520 but was 1 hour hold... per the automated voicemail; ordrng 1 W10861656 (gas regulkator) and 1 WPW10324262 (igntor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Nottingham, MD 21236
Neil H.
Job Details: 11/28/2022
cx complaint the water left on top and sides of tub explained that with the plastic tubs water being around will happen because the plastic can't dry as well at stainless tub but heater good unit checked good.
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Oak Hill, VA 20171
Richard B.
Job Details: 11/28/2022
CX canceled with office . will rescedule rb; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Portsmouth, VA 23703
Anthony D.
Job Details: 11/28/2022
cx complaint of unit not drying dishes checked unit no error codes present ran test cycle had error sode f6e2 inlet water(fill valve electrical problem) called techline spoke with bruce was advised everything is checking good and to turn up rinse aid dispenser setting from 2 to 4 and if issue still persists to have customer start cycle before techs arrival so tech can check heating element durnig normal cycle and temp of water as of now unit is working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Portsmouth, VA 23703
Anthony D.
Job Details: 11/28/2022
cx complaint of unit not drying dishes checked unit no error codes present ran test cycle had error sode f6e2 inlet water(fill valve electrical problem) called techline spoke with bruce was advised everything is checking good and to turn up rinse aid dispenser setting from 2 to 4 and if issue still persists to have customer start cycle before techs arrival so tech can check heating element durnig normal cycle and temp of water as of now unit is working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS30IXSS8
Near North Garden, VA 22959
Kyle A.
Job Details: 11/28/2022
Cx complaint of uniy not washing. Did confirm wash motor seized and over heating. Will need to replace wash motor. Cx is going to think over estimate.; ordrng 1 WPW10780877 (Sump assembly)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Kingsville, MD 21087
Brian R.
Job Details: 11/28/2022
"came out and replaced console ordered and ran DLMS cycle then a auto test. went over unit and loading. unit checks, job complete."
We serviced a
WHIRLPOOL RANGE
Model WOD77EC0HS02
Near La Plata, MD 20646
Robert A.
Job Details: 11/28/2022
Cx complaint that the unit turns off and resets the clock by itself. I inspected the unit to confirm the complaint. I found the f6e0 error code stored multiple times. I ran component activations and they worked fine. The unit will need a new control panel and control boards to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11428578 (control panel) and 1 W11261165 (control board) and 1 W11261164 (control board)
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Gainesville, VA 20155
Ezra M.
Job Details: 11/28/2022
2 bezels loose. replaced bezels.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Sandston, VA 23150
Chris B.
Job Details: 11/28/2022
cx comp unit will state f4e4 when in popcorn mode insp unit conf cx comp replaced control tested unit did cook bag of popcorn unit working as desighned
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Carlisle, PA 17013
Fred G.
Job Details: 11/28/2022
"cx complaint unit is not dispensing water or making ice. inspected unit and found no water is dispensing from the dispenser. i removed water filter and found the same results. removed RC evap cover and found water reservior was frozen due to the evap cover allowing cold air to excape to it. Called TL (SR7735143031) was told to plug gaps with gasket seals and sealer gum. sealed top of cover and defrosted reservoir and found unit now dispensing water. unit checks good.; ordrng 1 212643 (sealer-gum (FG VS)), used 1 212643 (sealer-gum) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Nottingham, MD 21236
Neil H.
Job Details: 11/28/2022
arrived and found f0e5 f0e7 founf nothing wrong and i explained the off balance errors cx has and cx was almost saying things about the washer she couldn't explain like it looks like detergent was put in the fabric softner disp. and she had no clue of the load and go and it looks like unit being over load from her thinking her older unit 15 plus years old is this one explained it's not able to be ran or used overloading it
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Waldorf, MD 20602
Shane B.
Job Details: 11/28/2022
when i arrived cx met me outside and said they had contacted the office already to cancel this appointmnet. cx said she made a temp adjustment in the FC section and the ice maker has been working fine since.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hampton, VA 23661
Anthony D.
Job Details: 11/28/2022
replaced gearcase motor washplate slputch belt calibrated tested unit is working as designed
We serviced a
MAYTAG WASHER
Model WTW5000DW2
Near Bumpass, VA 23024
Thomas B.
Job Details: 11/28/2022
Cx complaint unit is not working properly inspected unit found agitator plate will not come off will need to break off. Wash basket is wobbly as can be pretty sure hub is the issue unable to confirm due to the agitator plate ordering parts washplate and hub for return qouted 398.16 cx paid 288.16 will still owe 110.00 for labor; ordrng 1 W10752283 (washplate) and 1 W10528947 (drive hub kit)
We serviced a
WHIRLPOOL RANGE
Model WFG775H0HZ2
Near Virginia Beach, VA 23455
Anthony D.
Job Details: 11/28/2022
replaced gasket and temp sensor tested unit working as designed
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Washington, DC 20002
Samuel R.
Job Details: 11/28/2022
replaced part andf tested unit.upon testing unit thwe control failed will need a control W11565024 7 tribles; ordrng 1 W11565024 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Henrico, VA 23231
Chris B.
Job Details: 11/28/2022
replaced UI and control tested unit working as desighned
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ08
Near Newport News, VA 23605
Lucas R.
Job Details: 11/28/2022
upon arrival cx advise unit no longer on property - donated unit due to wait
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Townsend, DE 19734
Frederick R.
Job Details: 11/28/2022
"Cx complaint is WM will not change cycles. Inspected/tested and found lid lock not locking. Replaced from pre-id. During testing heard grinding noise. Looked under unit and found gearcase oil all under bottom of unit. Unit needs gearcase, capacitor, splutch, belt, motor and returning with pre-id actuator. This will be a 2 ct gearcase job. Cannot reschedule due to part availability; ordrng 1 W11454734 (gearcase) and 1 W11283592 (motor-drve) and 1 W11239857 (belt) and 1 W11395618 (capacitor) and 1 WPW10427633 (pulley shield) and 1 W10721967 (splutch) and 1 look (look)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Fairfax, VA 22030
Richard B.
Job Details: 11/28/2022
"CX complant. Microwave not working. Prior diagnosis found unit needs comms harness , Light , light harness , appliance manager and console , Installed all and tested unit throwing same error code again , F6E8 lost comms with app manager. Reordering appliance manager , comms harness and transformer for light , Further work needed,not in stock , RB; ordrng 1 w11229448 (comms harness) and 1 w11325786 (appliance manager) and 1 W11238401 (transformer)"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Owings, MD 20736
Shane B.
Job Details: 11/28/2022
installed both parts. calibrated unit and ran service cycle. unit ran quietly. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Lothian, MD 20711
Shane B.
Job Details: 11/28/2022
"cx complaint is the unit not cooling properly. cx said it will stop running for days then start working again. when it stops cooling cx said he cant hear fans or compressor running at all. issue last a few days at a time. unit set to recomneded. prob shows 43/10. compressor is running. pulling .51amps. i inspectd evap and found defrost heater connector loose. fixed that, heater worked. unit will need new evap harness. control box has 2 stickers on it. will need to be replaced. light in FC section is also out. ordering harness, control box and light. shedule when all parts are availalbe.; ordrng 1 W11602886 (module) and 1 W11546609 (control box) and 1 W11546681 (evap harness)"
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ
Near Frederick, MD 21704
Ricardo S.
Job Details: 11/28/2022
"Replaced elements, unit tested and burners working ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Newark, DE 19702
Andrew W.
Job Details: 11/28/2022
"Cx complaint is ice maker not working again. inspected and verified complaint. found ice maker visibly broken and large block of ice above the ice maker. believe there is a defect in the fc door which allowed more water to enter the ice maker tray and cause a build up of ice that will now keep the ice maker from twisting to dispense which broke the ice maker. the excess water has caused ice to form and break the auger/coupler and down to the motor. Ordering fc door, ice bin, coupler, shaft, chute, seal, motor, UI, and dispenser, and returning with ice maker. cannot reschedule due to authorization needed. informed cx on what to do when door arrives.; ordrng 1 LW11026425 (dor-fip) and 1 W11244434 (ice-contnr) and 1 WP2220458 (coupler) and 1 WPW10258544 (shaft) and 1 WPW10293212 (chute) and 1 WP2198628 (seal) and 1 W11202789 (motor) and 1 W11518204 (UI) and 1 W11423784 (dispenser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Little River, SC 29566
Jason T.
Job Details: 11/28/2022
"arrived on-site, spoke with the office manager, requested to reschedule service due to too late in the day,,, past 5pm, requesting an am appt for the return visit.; saved tckt"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Chesapeake, VA 23321
Zachery R.
Job Details: 11/28/2022
"replaced socket and bulb, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC1
Near Bryans Road, MD 20616
Robert A.
Job Details: 11/28/2022
"Cx complaint that the unit is shaking violently and it is leaking from the front. I inspected the unit to confirm the complaint. I found an error code: f8e3. I cleared the code and ran a service cycle. All components passed with no issues. I checked the bellow gasket and found a tear on the left side. The bellow will need to be replaced. The banging probably came from an unbalanced load, I showed the cx the 'use and care guide' in the troubleshooting area about vibrations and unbalanced loads. I'm ordering the part for the return visit.; ordrng 1 W11106747 (bellow gasket) and 1 W11218344 (door spring)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Virginia Beach, VA 23454
Branden R.
Job Details: 11/28/2022
"came out to replace parts on unit , disassembled and replace all parts needed for repair , tested unit and unit is now running as designed ."
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near Frederick, MD 21702
Ricardo S.
Job Details: 11/28/2022
"Replaced cntrl elec. reset power, compressor is on. frost pattern cks ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Baltimore, MD 21209
Keith H.
Job Details: 11/28/2022
found rc evap over frosted and scroll damaged ordering control and scroll come back with thermistor; ordrng 1 W11172798 (cntrl-elec) and 1 W11098695 (fan-scroll)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS
Near Powhatan, VA 23139
Jerod R.
Job Details: 11/28/2022
sump had failed replaced sump and tested unit is now fully functional and working as designed
We serviced a
KITCHENAID COOKTOP
Model KCGC558JSS00
Near Falls Church, VA 22046
Jason A.
Job Details: 11/28/2022
CX complaint COOKTOP FL burner slow to light. Check burner sparks but spark goes sideways - not straight up to cap. Adjust burner base & cap. Test ALL burners ignite within 2-3 sparks > JJ
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Frederick, MD 21702
Ricardo S.
Job Details: 11/28/2022
Replaced tub seal.. unit tested ok.. no leaks
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near McLean, VA 22101
Jason A.
Job Details: 11/28/2022
\'WTW4816FW2 Update MS. CX complaint WASHER noisey duing start of spin. No error codes. Did a manual slow spin agitate 3X & fast spin agitate. Checked motor & agitator. No oil leaks. CX states noise is like plastic. Ran quick wash. No odd noises heard. Parts in stock > JJ; ordrng 1 W11481722 (actuator) and 1 W10721967 (splutch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Joppatowne, MD 21085
Neil H.
Job Details: 11/28/2022
cx complaint unit i/m not making ice cx had replaced the filter and replaced the bin and i cycled the i/m unit checked good and filled properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Chesterfield, VA 23832
John P.
Job Details: 11/28/2022
"CX complaint unit not cooling, tell Nina with bad compressor and possibly leaking evaporator.; ordrng 1 W11547313 (Compressor) and 1 W11550396 (Evap) and 1 W11109499 (Dryer) and 1 3ctss (3ct ss) and 1 WPW10270394 (Cover)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWMS9
Near Odenton, MD 21113
Eric W.
Job Details: 11/28/2022
cx complaint was unit not cooling we replaced the compressor and dryer on the unit filled unit with 5lbs r134 tested for leaks with soapy water no leaks found
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW1
Near Virginia Beach, VA 23454
Lucas R.
Job Details: 11/28/2022
upon arrival found open power cord - repaired cord - unit powered on but unable to fully test unit in electrical room
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Cockeysville, MD 21030
Brian R.
Job Details: 11/28/2022
came out to replace parts. doorshipped to cx and good. wrong harness in bag. new door came with UI tapped to it. sent ordered UI back. tested and went over unit. un it now checks. cx will keep a eye on unit and see how it does and will call back if needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Elizabethtown, PA 17022
Justin L.
Job Details: 11/28/2022
Cx complaint unit not making ice. Was able to access unit and found icemaker lost home position. Ordering icemaker and setting return for Mon 12/5/22; ordrng 1 W11546935 (ice maker)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Gordonsville, VA 22942
Eric F.
Job Details: 11/28/2022
"Confirmed cx complaint unit not heating. Found inline power to heating element not properly seated. Reseated line, tested unit, unit working as designed."
We serviced a
KITCHENAID ICE MAKER
Model KUIX305ESS0
Near Manakin-Sabot, VA 23103
Jerod R.
Job Details: 11/28/2022
replaced ordered parts and tested unit is now fully functional and working as designed
We serviced a
WHIRLPOOL ICE MAKER
Model KUID308ESS2
Near Harwood, MD 20776
Shawn D.
Job Details: 11/28/2022
"ran diag unit built a full frost patttern so ran on normal opperation water level seemed low then when water went onto evap plate it cycled fast made a small brick of ice. unit is not filling with enough water the level sensor is off. cleaned evap plate grabbed pump from v/s and installed and tested and now unit built a good solid brick of ice ad dropped very slowly continued making ice but unit needs to be cleaned with the cleaner water here is not good,. informed cx to run affresh cleaner every 2 months through ice maker. unit is good; ordrng 1 W11542867 (pump SD V/S), used 1 W11542867 (pump SD V/S) from stock"
We serviced a
MAYTAG DRYER
Model MGDP575GW0
Near Washington, DC 20018
Samuel R.
Job Details: 11/28/2022
cx cancelled advising unit is working
We serviced a
WHIRLPOOL RANGE
Model KFGC506JSS01
Near Saint Leonard, MD 20685
Robert A.
Job Details: 11/28/2022
"Cx complaint that the center front burner does not light. I inspected the unit to confirm the complaint. I found that the other burners work fine but the front center burner take a few seconds to light and sometimes does not light at all. The ignite is flashing but is not making contact with the burner head. I removed the burner head and cleaned off the area around and near the ignitor. The burner began to ignite better, however the center front burner head still needs to be replaced. I'm ordering the part for the return visit.; ordrng 1 W11344742 (center front burner head)"
We serviced a
MAYTAG DRYER
Model MED3500FW1
Near Elizabethtown, PA 17022
Justin L.
Job Details: 11/28/2022
cx address is located at apartment building. located office but no answer at the door and unable to locate any maintence personel. Located apartment and unit belongs to tenant. cx wanted maintence to clean vents before we service and will have it professionally cleaned and then reschedule.; saved tckt
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Charlottesville, VA 22901
Kyle A.
Job Details: 11/28/2022
Installed and tested gearcase and unit is now as designed.
We serviced a
KITCHENAID ICE MAKER
Model KUIX505ESS2
Near Fredericksburg, VA 22406
Robert W.
Job Details: 11/28/2022
Replaced valve and unit is working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Gambrills, MD 21054
Eric W.
Job Details: 11/28/2022
cx complaint was popping or cracking noise - refrigerator found water line tapping on unit
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Ellicott City, MD 21042
Robert L.
Job Details: 11/28/2022
"cx complaint water dispenses at an angle to back and right, confirmed issue, found filling stressed by water supply loop above, small zip tie cannot hold it down, tried thicker zip tie, still angles back, fitting tip came off while moving , called tech line sr#7735137531 they said to replace freezer door since waterline is not adjustable and their is new door part # which should correct issue, ordering new fitting, seperator and freezer door............. 2 count 2 tech per tech line; ordrng 1 WP2305235 (spigot) and 1 W11425798 (seperator) and 1 W11633128 (freezer door) and 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Great Falls, VA 22066
Christian C.
Job Details: 11/28/2022
Cx complaint soap keeps pouring in and softener always look full. Inspected unit no errors. Advised cx how the dispenser works. Unit is working as designed.
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Germantown, MD 20876
Julian H.
Job Details: 11/28/2022
replaced parts & working
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Washington, DC 20001
Mitchell H.
Job Details: 11/28/2022
cx complaint right side back of microwave is damaged. replaced luter shell and had to bend back actual base of unit to fit new shell properly. unit is now good to go. job completed.
We serviced a
WHIRLPOOL DRYER
Model WGD5605MC0
Near Bethesda, MD 20816
Roberto I.
Job Details: 11/28/2022
"CX complaint not heating.Confirmed complaint. Removed front and ran a cycle, found burner working with short cycles. Ran diag, found F3E2 error. Replaced moisture harness using v/s part. Ran the unit, the error didn't come back, but the burner worked with short cycles again. Ordering high limit thermostat WP3391912, flame sensor WP338906, coil 279834 and control board W11603806. *2 TECH** per stacked unit; ordrng 1 WP3391912 (high limit thermostat) and 1 WP338906 (flame sensor) and 1 279834 (coil) and 1 W11603806 (control board) and 1 WPW10298258 (moisture harness (RI van stock)) and 1 2 tech, used 1 WPW10298258 (moisture harness) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ02
Near Abingdon, MD 21009
Neil H.
Job Details: 11/28/2022
cx cancelled appt.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ01
Near Virginia Beach, VA 23464
Lucas R.
Job Details: 11/28/2022
"replaced compressor, evap and drier, purged with nitrogen, vacuumed for 20 min, charged, pressures at 3 and 125, advised cx to monitor, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Hyattsville, MD 20783
David J.
Job Details: 11/28/2022
"Cx complaint unit makes loud clicking noise. After previous tech visit he found unit needed gear case and and agitator. Replaced parts as stated by previous tech. Ran diag cycle and completed with no noise, checked for errors and had none. Re calibrated unit. Cx was with me during while repair and no longer hears noise. Unit is now working as intended. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1100AWB5Z
Near York, PA 17404
Sal R.
Job Details: 11/28/2022
CX complaint was that the utni was not opperating. I found that the console was dissconnected from the control . I was able to reseat the harness and unit test good.; ordrng 1 LOOK (LOOK)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Denton, MD 21629
Emmanuel R.
Job Details: 11/28/2022
"Replaced water valve and tested unit, unit is now working properly."
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Accokeek, MD 20607
Shane B.
Job Details: 11/28/2022
"complaint is the unit being completly dead. when i arrived unit was sitting in the garage. cx reinstalled his old dryer when this one stopped working. i had no power to hook up to so could check codes. cx's old dryer is working so im assuming power was not the issue. inspected and found fuses are good. i found terminal block has thermal damage. unit will need new terminal block and wire kit. found plug on UI would not clip securly in place. i pushed it in all the way but a slight pull on the wires unplugged it, its not staying cliped in. control board looks fine. replaced UI with preIDed part and that stays securly plugged in. ordering terminal block and wire kit for return visit.; ordrng 1 WP3397659 (block-term) and 1 279318 (terminal) and 1 279393 (screw)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Arlington, VA 22206
Lloyd B.
Job Details: 11/28/2022
"Cx complained the unit did not operate and there is a tub full of water. Inspected the unit and found a broken wire at the drain pump. With a wire repair kit, repaired the wire and the unit drained the water out. Tested in diagnostics and it passed each test. Job complete"
We serviced a
WHIRLPOOL REFRIDGERATOR
Model WRS325SDHW00
Near Laurel, DE 19956
Michael E.
Job Details: 11/28/2022
"CX complaint: sometimes no ice, sometimes too much ice. From CX description, they may have pushed arm down when it was in cycle which seems to have damaged the gears that run the arm. IM may have been getting stuck in cycle before arm gears became a problem. If this problem returns, it may be a control problem. Unit is now working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDW09
Near Frederick, MD 21704
Ricardo S.
Job Details: 11/28/2022
"new fridge, the freezer and refrigerator door are damaged .. order parts; ordrng 1 LW10636410 (dor-fip) and 2 W10830984 (plug-hndle)s and 1 LW10636409 (dor-fip) and 1 W11178521 (nameplate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Chester, VA 23831
John P.
Job Details: 11/28/2022
Unable to locate unit store has no record of serial.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near ,
Michael E.
Job Details: 11/28/2022
CX complaint: both door are rusting. Inspected and verified complaint. I documented both doors in pics. Ordering FC and RC doors. We will need to coordinate return visit for when CX is here (vacation home). May need to coordinate wityh CX on direct to CX shipping also. Cannot reschedule due to SO parts.; ordrng 1 W11575716 (dor fip) and 1 LW10638683 (dor-fip)
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Williamsburg, VA 23188
Carl A.
Job Details: 11/28/2022
"cx complaint of unit bnging agaisnt cabinetand clothes not ringing out all the way checked unit unit to find no error codes as this time but but found a metilica nosie comeing from grear case ordering parts needed for repairs; ordrng 1 W11454734 (Gearcase) and 1 LOOK/LOOK and 1 W11497303 (Drive Motor) and 1 W10721967 (Drive Clutch Kit) and 1 W11611297 ( Belt, Drive)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Stephens City, VA 22655
Danny R.
Job Details: 11/28/2022
broken wires on bottom of freezer door cx will replace unit
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Newark, DE 19713
Frederick R.
Job Details: 11/28/2022
CX cancelled appt at door. No services rendered
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Woodstock, MD 21163
Robert L.
Job Details: 11/28/2022
"on arrival, checked framing , found left rail front screw was 1/4' away from rail and right side was 1/2', left rail had 2 screw holes for adjustments, lowered left side and now panel aligns perfectly, level with 1' gap to oven door, tried raising but right side dint have 2nd hole for height adjustment, left with 1' gap, drawer closed and locked in place, tested all ops ok"
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES1
Near Mechanicsville, VA 23116
Jonathon C.
Job Details: 11/28/2022
"cx complaint, not maintaining heat. tested unit, verified complaint. found bake element not heating. verified power. ordering bake element. element replaced OOW less than a year ago, element is covered by our parts warranty. cx paid service call, labor, and shipping at 245 total resched for 12/9/22; ordrng 1 W10779716 (elmnt-bake)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW06
Near Washington, DC 20010
Mitchell H.
Job Details: 11/28/2022
cx complaint units gasket not staying in again. inspexcted unti and found bottom gasket on fridge would not stay in at all. gasket itself is good. unit needs new door as channel is too wide for gasket to stay in place. cx is aware door will be coming to her.; ordrng 1 LW10636232 (fridge door white)