We serviced a
MAYTAG DRYER
Model MGD7230HW1
Near York, PA 17408
Sal R.
Job Details:
02/13/2023
"CX complian tis that the unit is not heating on any other cycle then timed dry. I found that the unit will need a moisture sensor , I am also ordering 1 control board due to a connection retainer clip being broiken and the connection will not stay secure. I have set a retun date for 2/21; ordrng 1 W11526014 (control board 4 @ tribs) and 1 WPW10298258 (senser harness 3 @ tribs)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Biglerville, PA 17307
Bernard M.
Job Details:
02/13/2023
"Replaced valve per previous tech, recalibrated abd arn auto test. Unit completed test without any further issues. Unit checks good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Potomac, MD 20854
Roberto I.
Job Details:
02/13/2023
"CX complaint no ice.Confirmed empty ice bin. Ran test 56, found F5. Ran tes 57, heard motor turning but harvesting was not completed (02 on display). Water fill ok. Ordering icemaker W11579560.; ordrng 1 W11579560 (icemaker)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Winchester, VA 22603
Ezra M.
Job Details:
02/13/2023
"installed gearcase, belt, actuator and pulley, calibrated and tested unit."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS06
Near Bethesda, MD 20817
Brian F.
Job Details:
02/13/2023
"Cx complaint unit making noise. Ran test 102 and 112, noise still coming from compressor during 102, no irregular noises while evap fan is running in test 112. Ordering compressor, drier, and all couplers needed. Called office, scheduled SS repair for 2/17.; rqstng P&A on 1 W11547313 (compressor), ordrng 1 W11504416 (coupler) and 1 W11504431 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (coupler) and 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Williamsburg, VA 23188
Justin W.
Job Details:
02/13/2023
cx complaint unit not draining. checked unit to find harness to drain pump damaged. repaired harness and tested unit working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Alexandria, VA 22302
Dustin F.
Job Details:
02/13/2023
"CX complaint: unit stopped draining.Inspected unit, Drain pump would not come on when called for, checked Voltaged going to drain pump during drain cycle, was only getting 20v from control to pump. removed pump, drained unit and cleared out debris. Confirmed fan on pump had recoil as supposed to, and pump read 28.5 ohms(good) Unit needs New control( W11410066) possibly drain pump( W11412291) as drain pump may have damaged triac on board. Cx paid $120 svc fee via check but wants to try to get coverage on parts and labor with WP.; ordrng 1 Look (Look)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Ocean Pines, MD 21811
Michael E.
Job Details:
02/13/2023
Replaced drive belt as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Broadlands, VA 20148
Christian C.
Job Details:
02/13/2023
Cx complaint unit is not heating up. Inspected unit found F4E2 heater relay shorted. Inspected unit tested heating element at P2-3/P2-4 reading 13.4ohms. Ran through diag cycle and while in cycle to start heating no voltage is coming out of control. Ordering control. Control 0 at upper marlboro and 10+ at whirlpool.; ordrng 1 W11506012 (control)
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Waldorf, MD 20603
Robert A.
Job Details:
02/13/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Rockville, MD 20850
Julian H.
Job Details:
02/13/2023
CX complaint about deal ripping off found tearing along side on rh side of RC not caused by CX defect on materials door need part; ordrng 1 w11456682 (gasket RC)
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW3
Near Boonsboro, MD 21713
Ricky E.
Job Details:
02/13/2023
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SDRXXY07
Near Suffolk, VA 23434
Zachery R.
Job Details:
02/13/2023
"upon arrival cx stated they did not have parts, called pwh, was advised to reorder parts, advised cx they will be contacted for return visit.; ordrng 1 W11334745 (motor) and 1 WP67006337 (blade)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Williamsburg, VA 23188
Justin W.
Job Details:
02/13/2023
"cx complaint no water. checked unit to find error codes f9e2, f8e4, f8e1. checked to find drip pan with float switch filled up. found water supply line leaking at valve. tightened line and dried drip pan. tested unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Myrtle Beach, SC 29572
Jason T.
Job Details:
02/13/2023
"Cx complaint, not cooling-freezing properly, installed compressor kit, vacuumed and charged with 41 grams of R600A. Verified proper air flow, cooling-freezing, tested ok. Drip pan is offset from the compressor clip, advised cx to contact VIA dispatch once the part is received, cx agreed.; ordrng 1 W11559685 (DRIP-TRAY), used 1 W10913906 (COUPLER) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Elizabethtown, PA 17022
Justin L.
Job Details:
02/13/2023
as per previous visit was able to access unit and replace parts. Tested unit and unit now checks good no further work needed
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EWH1
Near Washington, DC 20007
Andrew H.
Job Details:
02/13/2023
"cx complaint is the lower spray arm is hitting the lower rack on the back side. inspected unit and found the lower sray arm is leaning up in the back and is in the lower rack, causing it not to move. i removed lower rack and noticed the lower spray arm is sitting high in the rear then the front. i checked spary arm and found two of the scuring clips are missing and the spray arm is coming apart. this is causing the spray arm to be higher in th rear then the front. unit will need new lower spray arm. charging cx for part, shipping and tax. cx paid with check#5028. part instock at tribles; ordrng 1 w10860176 (lower spray arm)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Carlisle, PA 17015
Fred G.
Job Details:
02/13/2023
i was able to access unit and replace the module and ice maker as per previous tech. tested ice maker and found it harvested and called for water. unit now checks good.
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near Midlothian, VA 23114
Joseph D.
Job Details:
02/13/2023
Console has 12 volts but will not display anything. Must reorder console. ; ordrng 1 W11351736 (Console ui) and 1 W11322884 (Cntrl)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Lorton, VA 22079
Robert W.
Job Details:
02/13/2023
Replaced Ui and tested unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Richmond, VA 23225
Orbie
Job Details:
02/13/2023
cx complaint unit lights out. checked unit verified complaint. found faulty door switch causing lights not to turn on. verified enough wire to replace piece. ordering part to complete repair.; ordrng 1 W11384469 (switch)
We serviced a
MAYTAG DRYER
Model MED3000BW0
Near Washington, DC 20002
Shawn D.
Job Details:
02/13/2023
cx complaint long dry tims and rattle noise. inspected unit and was on and drying clothes and clothes came out dry i let cycle finish. i then checked for errors and had f4e3 and f2e1 so cleared codes. found lint all in the back of unit. i beleive the ven is the issue fr the drying and cx said vent cleaners come every 2 years and will be coming this spring. i then suspect noise is coming from the washer lid the dryer wore through the paid. used so tape to fix the nosie and instructed cx to get the vent clean. unit is good
We serviced a
WHIRLPOOL DRYER
Model WED92HEFW0
Near Washington, DC 20009
Andrew H.
Job Details:
02/13/2023
"cx complaint is the unit is not working. inspected unit and found when the start button is pressed. the unit make a sound like the motor is going to start then it stops. but the time counts down. i checked incoming power and found the unit is getting 215vac from l1 to l2. l1 to n 123vac l2 to n 125vac. i checked for errror codes unit had f4e3 air flow error and f2 e1 ui error. i ran test mode, unit did same thing and shows f1e1 error code. checked power from p9-1 to p8-3 and pressed start. motor made a sound and then stopped. my meter showed move ment but this was so short it did not display voltage. i checked door switch. door switch is responding when door is open or closed. i checked motor curcit from p8-4 to p9-1 and have 1.7ohms. the tech sheet states if i have 1-6 ohms; ordrng 1 W11537215 (control)"
We serviced a
MAYTAG DRYER
Model MGDP575GW0
Near Alexandria, VA 22314
Dustin F.
Job Details:
02/13/2023
"Replaced Knob and Timer, tested unit. unit now working as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Spring Grove, PA 17362
Sal R.
Job Details:
02/13/2023
"CX compliant is that the LED's are out in the Fc and the top of the RC. I am ordering all LED's and the power board . Once the contract is apporved, please have someone form the office call to set a return date.; ordrng 1 W11239944 (LED harness) and 2 W10695459 (RC LED's)s and 1 W10695459 (FC LED) and 1 W10830288 (LED Power board)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Wilmington, DE 19803
Taylor F.
Job Details:
02/13/2023
Cx complaint is unit leaking. Tested inspected and verifed complaint. Found the sump to be defective. Replaced sump from VS and unit is now working as designed. Job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Midlothian, VA 23113
Joseph D.
Job Details:
02/13/2023
Replaced fan fan now running. Led running. Cx declined payment until all parts are received. Cx request jp. ; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Laurel, MD 20724
Justin S.
Job Details:
02/13/2023
cx says the units handfe came off and they had some questions. instructed the cx on all question and the unit is now good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Silver Spring, MD 20906
Marc M.
Job Details:
02/13/2023
"cx complaint unit not cooling after previous SS service. cx reports unit producing ice only erratically. checked temps and found FC temps are bewteen 34 and 37 degrees. removed rear panel and checked guage pressures and found low side would fluctuate wildly between 10inch HG-20 inch HG and high side showed only 20 psi with unit on. disconnected power and unit equalized at about 35 psi. sealed system issue still present, suspected low side leak allowing air into unit and distorting guage readings. will need compressor, drier, and evaporator and an accompanying 3 call count for service.; ordrng 1 W11598433 (evap) and 1 W11109499 (drier-tube) and 1 W11557425 (compressor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Vienna, VA 22182
Lloyd B.
Job Details:
02/13/2023
Cx complained the unit did not operate. Installed new user interface and console and tested and it now works as designed. Job complete
We serviced a
WHIRLPOOL RANGE
Model WEEA25H0HN1
Near Towson, MD 21286
Shane M.
Job Details:
02/13/2023
installed parts. unit reached 325F. wouldnt complete 350F preheat. ordering control board. Look (Look); ordrng 1 W11113848 (control board)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Chantilly, VA 20152
Demonte S.
Job Details:
02/13/2023
This is not the right refrigerator that the cx called in for. Cx wants us to look at a different refrigerator. Called office about this issue. Office created a new ticket.
We serviced a
JENN-AIR OVEN
Model JJW2430LL00
Near Dayton, MD 21036
Robert L.
Job Details:
02/13/2023
"upon arrival glass door damaged bracket bend (see pic) also is wrong part (my mistake), left hinges with cx and ordered correct door panel; ordrng 1 W11602612 (door)"
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Columbia, MD 21044
Robert L.
Job Details:
02/13/2023
"installed main control and temp sensor per previous, tested all ops ok"
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HZ1
Near West Springfield, VA 22152
Robert W.
Job Details:
02/13/2023
CX complaint is the console not responding. Inspected unit and found the console not responding cycled power and console still not wanting to respond pulled console and checked connections all are good. Ordering Console.; ordrng 1 W11335274 (Console)
We serviced a
WHIRLPOOL DRYER
Model WED9750WL0
Near Bethesda, MD 20816
Brian F.
Job Details:
02/13/2023
"Cx states unit is taking multiple cycles to dry clothes. Tested heater and moisture strips, both working properly, removed blower wheel cover, found blower wheel covered in lint, causing poor airflow. Cleaned blower wheel, checked exhaust pipe for blockages, found none. Advised cx to have dryer vent checked as well. Tested, unit is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM00
Near Columbia, MD 21044
Robert L.
Job Details:
02/13/2023
"cx complaint not cooling, found both compartments room temp with fans and compressor running .6 amp draw off ocmpressor, found die coming thru cap/suction foam in back (see pic), opened shredder valve at drier no refrigerant, ordering compressor FC evap and drier....3 count sealed system; ordrng 1 WPW10321158 (evaporator) and 1 WPW10466675 (compressor) and 1 WPW10143759 (dryer)"
We serviced a
MAYTAG REFRIGERATOR
Model MFC2061KES12
Near Washington, DC 20003
Shawn D.
Job Details:
02/13/2023
"opened system and unit is really low on freon, infomreed cx repair is not gurrantee is and understands. found new compressor is twice the size and wont fit. compressor on fridge is still working fine no smell and never ove heated pumping good. replaced the evaporator drier added coupler to compressor then vacumed unit down and filled to recomended. unit is good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Rockville, MD 20852
Julian H.
Job Details:
02/13/2023
CX complaint about unit leaking from the bottom tested unit on test mode circulating water fine noleaks further inspection & found a small split on both arms separating due materials not caused by CX causing to leak when cycle is advancingneed parts; ordrng 1 WPW10491331 (spray arm bottom) and 1 WPW10448645 (spray arm top)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL01
Near Cockeysville, MD 21030
Shane M.
Job Details:
02/13/2023
"cx complaint the unit isnt making any ice. can confirmed. tested icemaker, once icemaker asked for water, no water entered icemaker. found frozen fill tube. removed tube & cleared ice. unit working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Clarksburg, MD 20871
Julian H.
Job Details:
02/13/2023
CX complaint about unit just spilling water on the floor inspected unit water is off went to went to housing area & found that CX is using aftermarket filters getting stuck on housing couldnt get it out CX is very demanding about things I didnt want to turn water on he got upset because he needs to pay for svc call after I gave him a quote I explained he can sign waiver he refused then he paid for vsc call only collected thru app; ordrng 1 W11162042 (housing) and 1 EDR1RXD1 (water filter) and 1 LOOK (LOOK)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Timonium, MD 21093
Shane M.
Job Details:
02/13/2023
"cx complaint the unit isnt washing proper. found no error codes stored. raned test cycle twice. unit passed cycle. cx used to older machine, advised cx how to use machine proper."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Leesburg, VA 20176
Ricky E.
Job Details:
02/13/2023
control panel shipped damged. still installed so the customer can use the unit... need parts...; ordrng 1 W11029431 (panl-cntrl) and 1 W10814133 (bezel-knob)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Martinsburg, WV 25403
Ezra M.
Job Details:
02/13/2023
"Replaced compressor, condenser, and all other parts needed. Checked for leaks and charged system. Tested for proper operation."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near Waldorf, MD 20601
Robert A.
Job Details:
02/13/2023
"Cx complaint that the unit is not starting cycles. I inspected the unit and confirmed the complaint. I found the UI control screen is malfunctioning and the control panel is peeling. I installed the UI housing control, the UI screen is good and the cycles start as designed. I'm ordering the control panel for the return visit.; ordrng 1 W11413963 (control panel)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Alexandria, VA 22304
Demonte S.
Job Details:
02/13/2023
Installed the Sump Motor & Spray Arm. Tested the unit. ( Ran the unit for 35 mins on a Normal Cycle.) No Leaks Found. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Arlington, VA 22206
Dustin F.
Job Details:
02/13/2023
"Upon Arrival, Do Not Have PArt intended. Contacted CX and Rescheduled for 2/21/2023.; ordrng 1 W11384469 (Light Switch(reorder))"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Falls Church, VA 22041
Lloyd B.
Job Details:
02/13/2023
Cx complained of a leak. Inspected the unit and found no leak at the time. There are no cracks in the tub or drips from the heater or water valve. The cx was currently using it prior to arrival and said it hasn't leaked. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Washington, DC 20002
Samuel R.
Job Details:
02/13/2023
cx complaint unit is displayimg f3e0.insp0ected unit and could confirm cx complaint.checked all connections and connections were good.ohm tmepser from board and found temp sensor open.unit will need a new temp sensor.WPW10181986 0 tribles; ordrng 1 WPW10181986 (temp senor)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near Arlington, VA 22201
Jason A.
Job Details:
02/13/2023
CX complaint DW not draining. Drain pump runs but very slow. Cleared blockage at drain hose elbow check valve. Run test wash 3X. Start Sensor wash. Good drain. NO LEAKS > JJ
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Washington, DC 20010
Andrew H.
Job Details:
02/13/2023
cx complaint is the unit is not filling water. i put unit into test mode. i found f6e2 fill valve electrical problem and f6e4 open float switch. i ran auto test cycle and found no water entering the unit. i replaced the water valve and tested unit. unit still had same result. i ran cycle again and testede for voltage at the p6-7 to p6-9 and had 122vac. i checked float switch at p6-5 to p6-4 and float switch is working properly. i checked power at the water valve connector and have 15vac. i checked harness and found from p6-9 to p1 at the connector and found this wire open. . unit will need new harness. part instock at tribles; ordrng 1 W10919642 (harness)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Phoenix, MD 21131
Shane M.
Job Details:
02/13/2023
installed valve. calibrated the unit.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Silver Spring, MD 20901
Roberto I.
Job Details:
02/13/2023
"Cx complaint washer not starting.Ran test mode, found F7E1 error. Ran a test cycle, the motor made a homming noise but didn't start. Found open capacitor. Replaced capacitor using v/s part. Cleared error, ran a calibration cycle and then a test cycle. The unit worked as designed; ordrng 1 W11395618 (capacitor (RI van stock)), used 1 W11395618 (capacitor) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW
Near Milford Mill, MD 21244
Emmanuel R.
Job Details:
02/13/2023
"Cs unit is not cooling and lights are out, could not confirm complaint. Temps in the freezer is 0degrees and 34degrees in the fridge. Also the light in the fridge is also on. Freezer doesnt have a light. Sppoke with customer and she told me it was too warm in the fridge a couple weeks ago. Unit is working as designed. Advised customer to keep and eye on it unit might has a control issue. Unit is working properly at this time."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Upper Marlboro, MD 20774
Shane B.
Job Details:
02/13/2023
complaint is an error code beign displaying and unit not beeping. found no saved codes. cx could not rememeber what code they saw. unit is beeping but even on high its very quiet. air flow meter still shows poor air flow for all dryers. cx says they had it cleaned. with vent removed air flow is good. issue is in the vent. ordering UI. cx is going to have vent cleaned again.; ordrng 1 W11419056 (user interface)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Timonium, MD 21093
Shane M.
Job Details:
02/13/2023
cx complaint about rust on panel. found old food backed on corner of panel. cleaned panel for cx. unit workng properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Bowie, MD 20720
Justin S.
Job Details:
02/13/2023
cx says the upper ice maker is not making ice but lower ice maker is. there is very little ice in the ice bin. some of the ice is normal size and some is very small. can feel air movement at the ice maker. refrigerator temp is 37f and freezer temp is 0ff. set to 37f and 0f. test 56 shows no errors. test 57 activates after a long time but didnt finish. called tech support and spoke with a tj. file number. says check wiring for damage and corrosion. the ui will have to be changed out. the pantry door hartness should be changed. the damage at the ice maker harness is still there(pic). there is a pinch in the pantry door harness(pic). heater is damaged(pic). corrosion on the fan harnesses; ordrng 1 W10815674 (dor-fip ss(416.01)) and 1 W11170612 (harns-wire(81.01)) and 1 WPW10677119 (cntrl-elec(206.85)) and 1 W10682576 (heater(83.72)) and 1 W11087438 (motor-evap(126.87)) and 1 W10673048 (wire-jumpr(70.01)) and 1 W11242954 (box-ice(222.86)) and 1 W10512203 (harns-wire(81.01)) and 1 W11109595 (motor-evap)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Takoma Park, MD 20912
Samuel R.
Job Details:
02/13/2023
replaced parts ordered tested unit and unit is working as it should.care taker also agreed.no gas smell either.unit is now good
We serviced a
MAYTAG REFRIGERATOR
Model WRX735SDHZ00
Near Laurel, MD 20707
Justin S.
Job Details:
02/13/2023
cx says the unit is not making ice and is freezing everything on the left side. found the refrigerator is set to 3c and below the ice maker on the door there are hard frozen bottles. test 3 i checked the baffle is opening and closing good but the fan is not activating. jumpped t and h and ran test 25 and the ice maker does not move. test 36 the fan is not activating but the baffle is. reset power to the unit and test 3 the fan is now blowing good. test 25 the ice maker still does not activate. test 36 the fan is now blowing good. the ice maker is getting voltage. the unit needs the ice maker and cx does not wish to replace the control at this time but informed them it may be going out; ordrng 1 WPW10300024 (icemaker(255.70))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Gaithersburg, MD 20877
Marc M.
Job Details:
02/13/2023
upon inspection found clear leak point at the cap tube side of the filter drier. lokring fitting not evenly compressed (pics taken). installed filter drier and pulled unit into 30 inch vacuum. unit held vacuum. charged with 41g r600a. unit now checks good.
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS05
Near Arlington, VA 22204
Dustin F.
Job Details:
02/13/2023
"CX complaint: when turning knob it keeps clicking after lighting.Inspected unit, confirmed when turning far left knob unit continues to try and ignite. Inspected switch harnass and found maroon switch catch was getting stuck, causing continuous continuity. Replaced switch harnass and tested unit, unit now working as intended.; ordrng 1 Look (Look)"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Falls Church, VA 22042
Lloyd B.
Job Details:
02/13/2023
"Cx complained of a noise and the uint would not spin. Installed new stator, rotor and screw and tested in diagnostics and the unit no longer makes noise. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Arlington, VA 22203
Jason A.
Job Details:
02/13/2023
CX complaint FRIDGE no ice & warm temps. Found leak at dryer cap & at evap. Previous tech did not order evap. Fix leak at dryer & run vac. Filled 1.5 OZ R600. Need to return to replace & compressor & evap. 3 count. Unit would not run compressor unless test mode even after unit was unplugged & plugged back in. Wire colors are wrong at P3. See SDpics. Called techline SR:7735721450 compressor & evap. 3 count > JJ; ordrng 1 W11504423 (coupler 20A) and 1 W11506620 (coupler 20B) and 1 W11504419 (coupler 20C) and 1 W11506620 (coupler 20D) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Midlothian, VA 23114
Joseph D.
Job Details:
02/13/2023
"Cx complaint unit not drying well. Found heater working properly, adjusted rinse aid level. Unit working properly cx instruct"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Avenue, MD 20609
David J.
Job Details:
02/13/2023
CX complaint the unit is too cold after my last visit. I have found this unit needed to have a data logger. That way we can track whats going on. I arrived today and temperatures were set at 38° in the refrigerator and 0° in the freezer tested temperatures and had 35° in the refrigerator and -4° in the freezer. will send data logger back to office to have it looked at and will call Whirlpool once the data is looked at. Customer stated everything seems to be working good since parts were installed last visit and unit is now making ice.; ordrng 1 Look (Look)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Ocean Pines, MD 21811
Michael E.
Job Details:
02/13/2023
Replaced drive belt as per previuous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD612ESS01
Near Murrells Inlet, SC 29576
Paul F.
Job Details:
02/13/2023
Customers complaint is LED modules out of the FF area. There is a special project for this issue. NTO parts.; ordrng 4 W11632139 (LED modules)s
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Alexandria, VA 22312
Lloyd B.
Job Details:
02/13/2023
"Cx complained the unit has damage. Inspected the unit and found scratches on the inside liner, rear. Called whirlpool to explain and I texted them pics and he says he has everything attached and has a file number of SR7735718363 whitch I gave to the cx. He then transfered me to trade care . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ
Near Alexandria, VA 22304
Lloyd B.
Job Details:
02/13/2023
"Cx complained of a noise. Inspected the unit and found when the ice maker is filling, water drips from the rear of the chute, down behind the evap cover and builds on the evap and hits the fan. Unit needs new water chute and sleeve. Cx also says at times it does not dispense water or ice but currently, its working. Ordering disp just in case; ordrng 1 W11645360 (water chute) and 1 WP2174755 (sleeve) and 1 W11423781 (disp assy)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Willards, MD 21874
Michael E.
Job Details:
02/13/2023
Replaced the LED control as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Sterling, VA 20164
Christian C.
Job Details:
02/13/2023
Installed sump. Went to test unit and unit is not powering on. Tested power to control and getting 120VAC. Console is not turning on. Ordering control.; ordrng 1 W11462459 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Delmar, MD 21875
Michael E.
Job Details:
02/13/2023
Replaced left RC door and deli drawer door as per previous diagnosis. Tested unit and it is now workiung properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Colonial Heights, VA 23834
Zachery R.
Job Details:
02/13/2023
"cx complaint unit squeeling and not completing cycles, checked unit, unit displaying f8e1 long fill, come to find defective cold water inlet, replaced valve, calibrated and tested, unit still squeeling. checked belt, come to find oil leaking from bearings onto clutch, ordering gearcase to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11454741 (gearcase) and 1 WPW10006384 (belt)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Palmyra, PA 17078
Cody H.
Job Details:
02/13/2023
"CX complains unit will not run cycle and will continue draining. unit is flashing f8e4 error on arrival. Unit has water in drain pan and on floor under unit. *unit float switch was not reading correctly, replaced with preid part* Was able to clear water and put unit into diagnostic cycle. Unit ran through diagnostic test with no issues. Ran unit through quick was to check for leaks. Unit went through quick wash with no issues. Instructed CX on importance of proper loading and how improper loading can lead to the issue that was discovered. Unit is working as designed. No further work needed."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Germantown, MD 20876
Julian H.
Job Details:
02/13/2023
CX complaintabout unit started not to move again errors f6e3 miss comm f7e7motor not reaching target f7e4basket rengagement f7ea motor phase lost checked unit on tets mode it wont move on agiatation or spin called TL Liam ask me to check resistance on motor suppossed to be 10oh meter going all over the place states to replace motor part CBE also reordering control & slider less than 1 yr CX OWES LABOR $110 collected svc fee thru app; ordrng 1 W10915700 (stator motor CBE) and 1 W10915701 (rotor motor CBE) and 1 W10734521 (slider REORDER) and 1 W11419171 (crtrl elec REORDER)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near McLean, VA 22101
Leon
Job Details:
02/13/2023
cx complaint was unit wouldnt heat and stay at the temp confirmed complaint calibration unit once i calibration then it was at 350 i put two temp gauge inside the unit waited 10 mins temps didnt change and the i opened the door for a min then waited temo dropped the came back up after a few mins
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Chesapeake, VA 23322
Branden R.
Job Details:
02/13/2023
"cx complaint cooktop light staying on - over-the-range microwave checked unit and found bad bulb in unit , replaced and found unit still sending vac to light not allowing it to turn off , ordering control for proper repair to be done .; ordrng 1 W11545876 (control) and 1 W11192682 (MW control)"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Mount Airy, MD 21771
Ricardo S.
Job Details:
02/13/2023
"Replaced parts, reset power, unit tested and panel control works fine"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Potomac, MD 20854
Brian F.
Job Details:
02/13/2023
"Cx states unit either not getting enough water or too much water. Reconnected L1 at terminal block. Tested unit, inlet valve is functioning properly. Ran service diagnostic cycle, gave F4E3 (wash motor not running), no loose connections in wash motor circuit, wash motor meaured 8.3ohm, tested during cycle, not receiving full 120VAC. Ordering control board and wash motor.; ordrng 1 W11305308 (control) and 1 W11024423 (wash motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near North Bethesda, MD 20852
Roberto I.
Job Details:
02/13/2023
"CX complaint no water dispensed.Confirmed complaint, bypassed water filter, no changes. Water supply ok. Replaced inlet valve, dispenser worked ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Moseley, VA 23120
John P.
Job Details:
02/13/2023
Found retainers not stay on track causing rack to come off ordering retainers.; ordrng 4 WP8565925 (Retainer)s
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Suffolk, VA 23434
Zachery R.
Job Details:
02/13/2023
"cx complaint unit nonresponsive, displaying f1e0. checked unit, come to find live infestation, advised cx to contact exterminator, then call VIA office for return visit, unit will need W11567368 control to complete repair."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Chevy Chase, MD 20815
Brian F.
Job Details:
02/13/2023
"Cx states unit giving slow drain error, tested and confirmed unit is draining slowly. Inspected unit, found clothing in drain filter, cleared filter. During repair, water contacted console, attempted to remove all moisture from board area, but upon reinstallation console would not power on, verified 12VDC to board. Ordering console.; ordrng 1 W11603844 (console)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Newark, DE 19702
Taylor F.
Job Details:
02/13/2023
"Cx complaint is unit is not cooling. Replaced RC evap from previous diagnosis and unit is now working as designed, Refilled with 5.5oz of 134a and had 10psi on low side.after running a few minutes. Job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Lebanon, PA 17046
Cody H.
Job Details:
02/13/2023
"Temps on arrival are -2*F in FC and 47*F in RC. Called techline and spoke to butch Who agrees warm air is coming in through the RC , with the gasket being heated and sealed last visit plus excessive gaps being sealed the next step would be to replace the door gasket for RC. Ordered RC door gasket, office to reschedule with CX when parts arrive.; ordrng 1 W11240749 (RC door gasket (black))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Newport News, VA 23606
Lucas R.
Job Details:
02/13/2023
helped JW
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Ellicott City, MD 21042
Robert L.
Job Details:
02/13/2023
"cx complaint not washing well, dirty water in base, found f9e1 long drain error, hit canel pump didnt activate, tapped on pump and it started, drained then tried again was dead, replaced pump from truck stock, tested all ops ok; ordrng 1 W11412291 (drain pump RL VS), used 1 W11412291 (pump RL VS) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Cordova, MD 21625
Frederick R.
Job Details:
02/13/2023
"CX complaint is dryer not drying clothes. Inspected / tested and found blower wheel functioning properly, Element was working as designed and performed airflow test with meter and it passed. In talking to the CX she stated that she mixes loads and uses sensor dry setting. Explained to CX the use and care of her washer and dryer. CX instruct visit. Dryer working properly. Job is complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Richmond, VA 23229
Eric F.
Job Details:
02/13/2023
"Confirmed cx complaint ice build up on fresh food evap. Found pantry UI non functional, exposure to water evident. Unit is known for having a wide range of electrical issues that result from the pantry UI water exposure, including ice buildup on evap. Unplugged UI harness, ordering pantry drawer and harness. Will use evap fan and thermistor on return if ice block is present. When rescheduling with Cx, please ask them if ice block is present. Ifso job will require 2 count to melt the ice.; ordrng 1 W10815669 (dor-fip ss) and 1 W11170612 (harns-wire) and 1 look"
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Washington, DC 20037
Andrew H.
Job Details:
02/13/2023
repaced supports due to thumbing sound.unit still has a small sound but cx is happier
We serviced a
WHIRLPOOL DRYER
Model WED5100HW0
Near Midlothian, VA 23112
John P.
Job Details:
02/13/2023
CX complaint unit making loud noise and keys not always seeing being touched confirm CX is complaint with UI not seeing keys touched all the time also found noise coming from motor and tensioner; ordrng 1 W11419056 (Ui) and 1 W10837240 (Tensioner) and 1 279787 (Motor) and 1 661570V (Belt) and 1 WP697772 (Blower)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Myrtle Beach, SC 29572
Jason T.
Job Details:
02/13/2023
"Cx complaint, unit will not start a wash cycle, drain pump is on, reset the unit. No error codes found, tested all circuits and voltages, ran factory calibration to test and verify unit operation...working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Little River, SC 29566
Jason T.
Job Details:
02/13/2023
"Cx complaint, water leaks from top of the door, found insulation inside the door not allowing the tube to move, pics on SD. Advised cx left fridge door will direct ship to her house, allow 6-8 weeks for delivery, inspect for any damages and contact VIA dispatch to schedule a return visit, cx agreed.; ordrng 1 W11518736 (LEFT FRIDGE DOOR) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0A
Near North Myrtle Beach, SC 29582
Jason T.
Job Details:
02/13/2023
"Cx complaint, intermittent ice production, slow water from the dispenser, found water filter causing the issue. Advised cx to use # 1 certified water filter to prevent the issue, cx agreed."
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Myrtle Beach, SC 29577
Rolf K.
Job Details:
02/13/2023
Drawer hangs down on left side. Left rail faultty. Ordering left drawer rail.; ordrng 1 WPW10441804 (left drawer rail)
We serviced a
WHIRLPOOL DRYER
Model WCD3090JW0
Near Washington, DC 20010
Andrew H.
Job Details:
02/13/2023
cx complaint is the unit is making a sound when in use. i tested unit and could here the sound coming from the rear. i removed back panel and found the fan motor scraping on the back panel. i removed the back panel and pushed the panel away from the fan blade. unit is no longer making sound.
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ00
Near Columbia, MD 21044
Marc M.
Job Details:
02/13/2023
"cx complaint unit not cooling or producing ice after previous repair. inspected unit and found compressor runs but still not producing a dense enough cooling pattern to produce ice at the evap plate. likely a leak in system somewhere between the evap, hot gas valve, or condenser. since no dye can be charged into unit, 4 count will be needed to remove entire body and replaced every SS component on the return visit.; ordrng 1 WPW10605286 (compressor) and 1 WP2313624 (condenser) and 1 WPW10200037 (drier-tube) and 1 WPW10534030 (valve-gas) and 1 WPW10218037 (evaporator)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Chester, VA 23831
John P.
Job Details:
02/13/2023
Found wire not fully seated on control seated tested working as designed.
We serviced a
WHIRLPOOL DRYER
Model MEDE500VW1
Near Glen Allen, VA 23059
Eric F.
Job Details:
02/13/2023
"Confirmed cx complaint unit not heating. Found TCO not reading continuity. Did not receive pre-id'd part in bin, ordering TCO kit. Return tech take care to ensure venting from unit is as good as it can be, found restriction in venting from unit to home and straightened it as much as possible.; ordrng 1 279973 (cutoff-tml)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Fulton, MD 20759
Robert L.
Job Details:
02/13/2023
"cx complaint popping noise, not as loud as original complaint but stilll audible, ran test 6 like prior tech and heard noise, noise from tubing in cavity (unit out of range to TSP) , moved heater around so not touching any tubing , then bent suction line going thru wall and pushed all tubing back towards back wall, ran Test 6 again no noises, cx to monitor , tested all ops ok"