Service History 707 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Winchester, Virginia 22601

Ezra M.

Job Details: 02/13/2023

"cup holding left rear suspension rod failed, not holding rod. ordering suspension rods.; ordrng 1 W11217817 (suspension)"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Virginia Beach, Virginia 23462

Branden R.

Job Details: 02/13/2023

"cx complaint other.not heating. all burners are too hot. checked unit and found terminal block warped on back of unit allowing l1 to make contact with back of unit and melt . unit will need new terminal block , tested surface element and found bad FL switch allowing surface element to stay on high and not cycle . ordering all parts for proper repair .; ordrng 1 WPW10434452 (FL switch) and 1 WPW10245259 (Terminal Block) and 1 WPW10281322 (bare wire)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Ocean Pines, Maryland 21811

Michael E.

Job Details: 02/13/2023

"CX complaint: grinding sound and wont fill. Tested and verified comploaiunt. F7E1 error code. I found the gear teeth where gearcase and CAM connect have failed and are aloowing slippage. Ordering gearcase, drive pulley and actuator and 2 count. Cannot reschedule due to NW part; ordrng 1 W11449840 (gearcase) and 1 W11481722 (actuator) and 1 W10721967 (drive pulley)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Selbyville, Delaware 19975

Michael E.

Job Details: 02/13/2023

"CX complaint: no cool in both sections. Tested and verified complaint. FC at 37 degrees and RC at 50. Evap has ball of ice around capilary. Documented this in pics. I unplugged unit and took off compressor cover. Plugeed back in and tested amp draw. On first activation, It shot up to 16 amps, dropped to 6 amps and shut off. May be misleading if pressures in system had not regulated yet. Compressor came on a few min later and activated well except amp draw was showing 0.45. Called WPTL to document. TL asked that we get a sealed syatem tech here to test the pressures on high and low sides. Cannot reschedule diue to SS tech needed.; saved tckt"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Alexandria, Virginia

Dustin F.

Job Details: 02/13/2023

"Contacted CX via phone call, She stated was too late and needs rescheduled.; saved tckt"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0EW0

Near East York, Pennsylvania 17402

Justin L.

Job Details: 02/13/2023

Cx complaint cooktop not operating properly. Was able to access unit and found failed infinite switches. Ordeing switches and once in office will need to contact cx to set return; ordrng 1 WPW10434452 (LF Switch) and 1 WP3149400 (RF Switch) and 2 WP3149404 (Rear Switch)s

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Chesapeake Beach, Maryland 20732

David J.

Job Details: 02/13/2023

F7e4F7e9Cx complaint unit wont wash clothes. Arrived today and inspected unit and found the two error codes above cleared error codes and ran a diagnostic cycle and during agitation and spin. It was just humming and barely moving. Lifted unit and inspected underneath and found gear case oil all over the place could not spin rotor by hand unit is going to have to be rebuilt all moving parts under unit. Explain to customer that just the motor is covered under the 10 year warranty for parts and everything else will be out of pocket. Cody customer for a pair and collected $120 for service call. CX will let us know within 30 days from today.; ordrng 1 W11449841 (Gear case) and 1 W10915700 (Motor) and 1 W10754448 (Clutch) and 1 W10734521 (Clutch) and 1 W10915701 (Rotor)

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV1175JZ0

Near Easton, Maryland 21601

Frederick R.

Job Details: 02/13/2023

"CX complaint is MW no light.. Inspected / tested and replaced lamp because other one was burnt out. After replacement light just stayed on 1st level but bulb was currect. Ordering control. Cannot rewchedule due to part availabilty; ordrng 1 W11552021control and 2 8206232A (lamp 40 watt (FR VS))s and 1 look (look), used 2 8206232A (lamp (FR VS)) from stock"

We serviced a

KITCHENAID ICE MAKER

Model KUID508ESS1

Near Washington, District of Columbia 20036

Shawn D.

Job Details: 02/13/2023

changed model and serial. cx complaint unit is not making ice anymore. inspected unit and is cold inside but no ice. found unit is filling eally slow with water even with filter out. found unit has a inline filer in water line in the back that needs to be changed. i then filed waater tank up and ran diagnotics and pump does not recirculate and drain pump does not drain they both hum. external drain pump works fine s.s. is fine. gaave cx quote for drain pump and pump and he paid for service fee and wants to look into new unit possibly; ordrng 1 W11542867 (pump 138.89) and 1 W11542868 (drain pump 81.45)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Fawn Grove, Pennsylvania 17321

Sal R.

Job Details: 02/13/2023

"Per the previouse tech, I was able to access and replace the door cams. I called WP Tech Line due to no ice and intermitant electrical problems. I explianed my finds and it was suggested by WP TL to replace the deli Draw due to bad or corrrupted harness in the door. I am ordering 1 Draw (W10815669). Once the part is avalible, please have someone form the office call to set a retun date.; ordrng 1 W10815669 (deli Draw)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Pylesville, Maryland 21132

Sal R.

Job Details: 02/13/2023

"Per the previouse tech, I was attempted to replace parts. I found that the brown wire to the defrost heater was crimped and pul,led for the harness not allowing power to the defrost heater. I am orderign 1 defrost heater assembly with the harness and thermistor attatched (W11650660). IInformed CX that part is temp out of stock. Once the part is avalible, please have somoene form the office call to set a return return date. I am sending back unneeded parts.; ordrng 1 W11650660 (deforst heater with harness and thermistor) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL DRYER

Model WTW5105HW2

Near Glen Rock, Pennsylvania 17327

Sal R.

Job Details: 02/13/2023

"I was able to call and speak to CX . This unit was diaged on 2/8. I am orderign 1 Run Cap (W11395618) and 1 Motor (W11283592) per Technical Service Pointer #: W11632927. Both parts are out of stock. Once the parts are avalible, please have someone form the office call to set a return date. I spoke to LB about this .; ordrng 1 W11395618 (run cap) and 1 W11283592 (motor)"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SBS2

Near Mount Joy, Pennsylvania 17552

Justin L.

Job Details: 02/13/2023

Cx complaint unit not accepting selections. Was able to access unit and found half of console unresponsive also found that the dispenser has failed. Ordering parts and once in someone from office will need to contact to set return; ordrng 1 WPW10475780 (console) and 1 W11032769 (dispenser)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Myrtle Beach, South Carolina 29572

Rolf K.

Job Details: 02/13/2023

CX says fridge arrived damaged. This was a warranty replacement. Old model and serial was given and listed as field scrap. Correct Model and serial show as under warranty. Ordering 1 freezer door and 1 fridge door.; ordrng 1 LW11037738 (fridge door stainless) and 1 W11566705 (freezer door stainless)

We serviced a

WHIRLPOOL WASHER

Model MHW8200FW0

Near Arlington, Virginia 22201

Jason A.

Job Details: 02/13/2023

"CX complaint WASHER noisey shakes & long spin cycles that leaves load wet. Check for error codes = NONE stored & ran test wash. Unit completed test wash with good spin. Verified cold & hot water connections. Leveled unit & added 5 to 6 towels got them wet & ran a Drain & Spin cycle. Unit balanced load & went into hi spin. If CX calls back order & return with ACU control, Stator + Rotor + 2tech per quote > JJ; ordrng 1 W11201292 (Control $222.14 ) and 1 W10870751 (stator - 10yr) and 1 WPW10544980 (rotor - 10yr)"

We serviced a

JENNAIR MICROWAVE

Model JMW2427DS01

Near Virginia Beach, Virginia 23455

Carl A.

Job Details: 02/13/2023

"cx complaint of microwave not working,checked unit to verify the following error code F2E1,tried to put in diag and unit would not let tech unit will need new consule break down as follows 1/W11236900service c all break down as follows service call 120.00parts 919.52shipping 15.00labor 110.00sub total 1164.52tax 55.17grand total 1219.69deposit 1219.69; ordrng 1 W11236900 (Assembly, Control Panel (includes Overlay) (stainless))"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Lancaster, Pennsylvania 17603

Justin L.

Job Details: 02/13/2023

"Cx complaint unit not heating. Was able to access unit and found tco and element reading OL. Replaced with pre-id and van stock. Tested unit and unit now checks good no further work needed.; ordrng 1 W10900067 (tco kit (JL VS)), used 1 W10900067 (tco kit (JL VS)) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Virginia Beach, Virginia 23453

Branden R.

Job Details: 02/13/2023

"cx complaint unit not making ice , checked unit and found water slow at dispenser too . uninstalled and made sure unit had proper psi to unit and it does , found ice maker has lost home positon on unit . also found filter head was unseated not allowing water to pass threw . uninstalled and fixed filter heat to properly hold filter . ordering new ice maker for proper repair to be done; ordrng 1 W11548540 (ice maker)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near New Oxford, Pennsylvania 17350

Bernard M.

Job Details: 02/13/2023

"Cx complaint unit doesn't make ice. Entered service ran test 56 and E2 error flashed, motor lost position. Also found the deli ui no longer comes on and cx can't select any options. The RC leds at the top are out and the FC led is dim. Refered to SP#11460554 and ordering chrome leds. Also ordering icemaker and ui, once approved contact cx to reschedule; ordrng 1 W11579560 (icemaker) and 1 WPW10769076 (deli UI) and 3 W11601311 (chrome LEDs)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Virginia Beach, Virginia 23451

Carl A.

Job Details: 02/13/2023

"cx complaint of unit not making ice ,checked unit to find it producing ice called techline spoke with Andy Freezer temp at 3.5 degrees ,replaced door switch and shimed switch as advise by techline; ordrng 1 W11396033 (door switch CA / VS) and 1 wpw10221048 (spacer CA / VS), used 1 W11396033 (door switch CA / VS), and 1 wpw10221048 (spacer CA / VS) from stock"

We serviced a

JENNAIR OVEN

Model JJW2830IL01

Near Poquoson, Virginia 23662

Justin W.

Job Details: 02/13/2023

"cx complaint f6e9. checked unit to find f1e1, f6e6, and f6e9 error codes. attempted to run both ovens for it to shut off. ordering controls, ui, and 2nd tech to complete repair.; ordrng 1 W11449303 (ui) and 1 W11448962 (control) and 1 look (look)"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Lake Monticello, Virginia 22963

Kyle A.

Job Details: 02/13/2023

Cx complaint of unit not washing l. Did confirm lock will not activate and fashi is broken. Ordering both ; ordrng 1 W11394572 (Lock) and 1 W11545554 (Bezel) and 1 Note (Note)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Charles Town, West Virginia 25414

Ricky E.

Job Details: 02/13/2023

the units shifter has faulty teeth and will not shift... also the belt has slipped wearing a groove in the drive pulley.. need parts.. motor covered for 10 years; ordrng 1 W10913953 (actuator) and 1 W11239857 (belt) and 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley)

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Hanover, Pennsylvania 17331

Bernard M.

Job Details: 02/13/2023

"Cx complaint unit doesn't have power. Inspected unit and found the wires aren't secured to terminal block. Found the L2 wire screw isn't tight. Removed block and found the screw is unable to be loosened or tightened, it locked in. No damage done to block or wires. Ordering terminal block kit and set return for 2/17. Office will contact cx with time frame.; ordrng 1 279393 (terminal block kit)"

We serviced a

KITCHENAID REFRIGERATOR

Model kssc48qts03

Near Virginia Beach, Virginia 23451

Carl A.

Job Details: 02/13/2023

"7 ohm from lt to bottom 7. ohm from right to bottom ,across the top 2 8 ohmd ,checked power to inverter 120 volts,dc voltage to inverted 3.7 3 blinking lights on inverter board called techline spoke with Bruce both evap and conser fan running was advise that inverter board bad break down as follows 1/W10629033service call break down as follows service call120.00parts 261.36shipping 15.00labor 110.00sub total 506.36tax 15.68grand total 522.04deposit ; ordrng 1 W10629033 (Refrigerator Inverter)"

We serviced a

WHIRLPOOL DRYER

Model WGT4027HW1

Near Greenbelt, Maryland 20770

Andrew H.

Job Details: 02/13/2023

"cx complaint is the is not heating, inspected unit and found the unit will run but will not heat. i then checked the centrifugal switch at the motor and found it is working properly. i then checked the ignitor, it has 68ohms. i then checked the gas valves they both checked good, flame sesor was good the .01 ohms, controling thermostat was good, hi limit thermostat was good. i then started tracing wires. i went from A on the timer to the thermostat and that was was good but from the red with a white tracer off the hi limit thermostat to the exhaust controling thermost i did not have any ohms. on the tech sheet it stated ther was a hi limit thermal fuse. i took the entire unit apart and could not find this fuse unless it was built into the harness. was not apart of the harness. unit has open; ordrng 1 W11418906 (dryer harness)"

We serviced a

WHIRLPOOL WASHER

Model LA5200XTWO

Near Reading, Pennsylvania 19609

Drew B.

Job Details: 02/13/2023

"cx complaint that unit is not spinning when arrived ofund unit lid switch to be functional and also the unit does fill and drain the water no issues, found the tranmssion is not turning the drive shaft to spin unit. will need the following parts for full complete repair. call when everything in and apporved to reschd .; ordrng 1 3360629 (transmisson 0@trb) and 1 285785 (clutch 38@trb) and 1 LOOK (LOOK) and 1 2Count (2 count) and 1 285790 (clutch kit 3@trb) and 1 285753A (motor coupling 100@trb) and 1 WP661600 (motor 36@trb)"

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Virginia Beach, Virginia 23452

Lucas R.

Job Details: 02/13/2023

"cx complaint unit not heating, checked unit found open element, replaced element, advised cx on ventilation, unit working as designed.; ordrng 1 WP3387747 (element lr/vs), used 1 WP3387747 (element lr/vs) from stock"

We serviced a

KITCHENAID COOKTOP

Model KCED606GBL01

Near Derwood, Maryland 20855

Marc M.

Job Details: 02/13/2023

"cx complaint defects in cooktop glass. inspected unit and found that the glasstop would need to be replaced to address cosmetic defect (within 30 days dop). will also need the adhesive bezels so that grease, oil, and other cooking debris does not spill into the infinite switch area. unit will need parts.; ordrng 6 W10853046 (bezel-knob)s"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Dunkirk, Maryland 20754

David J.

Job Details: 02/13/2023

CX complaint unit would not start a cycle arrive to unit and inspected found no air codes are. Ran diagnostic cycle and re-check for error codes and had none. Re-calibrated unit checked for error codes had none again. Ran a quick wash cycle unit started and filled force drain and tested normal cycle unit filled and started washing force to drain. Unit is working as intended. Job complete. ; ordrng 1 Look (Look)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Cambridge, Maryland 21613

Frederick R.

Job Details: 02/13/2023

"CX complaint is low ice production. Inspected / tested and found unit has good water flow and temps are RC 39 and FC 2. Evap cover not frozen over. Evap fan running good. when testing IM, it harvested but got stuck twice in process. Ordering ice maker. 12 in stock. Rescheduled CX for 12/20/23; ordrng 1 W11546935 (iice maker)"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Virginia Beach, Virginia 23454

Lucas R.

Job Details: 02/13/2023

"cx complaint door not closing, checed unit found door strike damaged not seating to latch, also found dispenser cover damaged,; ordrng 1 W11316914 (strike) and 1 W11565030 (latch) and 1 W11318818 (handle) and 1 W11223753 (nameplate)"

We serviced a

WHIRLPOOL WASHER

Model WED4815EW

Near Norfolk, Virginia 23502

Lucas R.

Job Details: 02/13/2023

unable to locate unit.; saved tckt

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Myrtle Beach, South Carolina 29579

Rolf K.

Job Details: 02/13/2023

Cx states trim loose. Found missing screw. Tried to replace screw. Screw hole in trim stripped out. Ordred screws and new door trim.; ordrng 1 W10837674 (trim screw) and 2 W10837674 (trim screw)s and 1 W11209792 (door trim)

We serviced a

KITCHENAID OVEN

Model KMBP100ESS20

Near Poquoson, Virginia 23662

Justin W.

Job Details: 02/13/2023

cx complaint led not working confirmed complaint. will need 2nd tech to pull and properly diagnose; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Pawleys Island, South Carolina 29585

Paul F.

Job Details: 02/13/2023

Customers complaint is noise issue. Found compressor is loud when going into max cooling. NTO compressor.; ordrng 1 W11578205 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (process valve)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Millsboro, Delaware 19966

Michael E.

Job Details: 02/13/2023

CX complaint: unit leaking. Test6ed and verified complaint. No sign of water running from under unit. I did find the water pressure hose was kinked. The kink was a little too far up to cut it out...was reaching point it may not be long enough. Ordering pressure switch hose. Scheduled return visit for 2/17 any time.; ordrng 1 WP353244 (pressure switch hose)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Severna Park, Maryland 21146

Eric W.

Job Details: 02/13/2023

sr 7735717935 cx complant of unit dispencing ice after getting water inspected unit found after getting ice then water unit auger motor comes on called tec line they said to replace the dispencer ui; ordrng 1 W11574766 (control)

We serviced a

KITCHENAID OVEN

Model KFGG504KPS1

Near Newport News, Virginia 23602

Justin W.

Job Details: 02/13/2023

cx complaint unit not heating properly. cx stated they calibrated unit. upon arrival sensor read 68 degrees from control at ambient temperature. bake and broil element working. heated unit to 450 with meter in oven. first high temp was 462.3. first low temp was 434. 2nd high temp= 455 2nd low temp= 430.6 3 high temp= 453.4 3rd low temp= 431.1. unit calibrated. tested unit working as designed advised cx to monitor over next couple meals prepared. cx agreed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Providence Forge, Virginia 23140

Orbie

Job Details: 02/13/2023

"replaced gaskets, steamed to promote sealing. advised cx to leave unit closed to help gaskets set up."

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS20

Near White Post, Virginia 22663

Ezra M.

Job Details: 02/13/2023

New over. Chemical burning over. Advised customer that unit will do this the first couple times of use.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Woodbridge, Virginia 22191

Robert W.

Job Details: 02/13/2023

Replaced stops unit is working propoerly.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Frederick, Maryland 21704

Ricardo S.

Job Details: 02/13/2023

"Cx complains about an error code f7e1 inspected unit and motor makes a humming noise, conneciton cks ok found oil next to the run capactior, faulty cap.. replaced motor capacitor, reset power and now the unit works great"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS01

Near Charlottesville, Virginia 22903

Kyle A.

Job Details: 02/13/2023

Installed valve and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Waynesboro, Pennsylvania 17268

Bernard M.

Job Details: 02/13/2023

Cx cancelled call at door. Moving on

We serviced a

MAYTAG FREEZER

Model MFI2269FRZ03

Near Orrtanna, Pennsylvania 17353

Bernard M.

Job Details: 02/13/2023

"Cx complaint unit isn't making ice. Removed bin and found no water in icemaker. Attempted to jump and bail didn't raise. Inspected icemaker and found it disconnected. Reconnected harness, jumped at T&H, bailed arm raid es and lowered and it called for water. Unit checks good"

We serviced a

WHIRLPOOL RANGE

Model JGRP430WP01

Near Baltimore, Maryland 21215

Emmanuel R.

Job Details: 02/13/2023

"Replaced blower fan, and tested unit. Unit is now working properly. collected $175 cash in bin."

We serviced a

MAYTAG WASHER

Model MVWP575GW1

Near Baltimore, Maryland 21215

Emmanuel R.

Job Details: 02/13/2023

"Cs unit is leaking from, confirmed complaint. I found the cold water hose starting backing off and leaking water.I was able to tighten the hose and stop the leak. Unit is now working properly,."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Leesburg, Virginia 20176

Ricky E.

Job Details: 02/13/2023

"replaced heating element, unit cks ok.. unit also is giving errors for the sump, drain pump, vent motor and control"

We serviced a

JENN-AIR RANGE

Model JDRP548HL01

Near Dayton, Maryland 21036

Marc M.

Job Details: 02/13/2023

installed parts and tested unit. unit now checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Carlisle, Pennsylvania 17015

Fred G.

Job Details: 02/13/2023

i was able to access unit and replace the heating element and control as per previous tech. tested unit and found unit now checks good. collected $120 from cx paid in card

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Sterling, Virginia 20165

Christian C.

Job Details: 02/13/2023

Cx complaint unit does not lock lid and cannot start unit. Inspected unit found lid strike cracked. Installed new strike. Tested unit in diag cycle no issues. Unit is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KBS1

Near Fairfax, Virginia 22032

Robert W.

Job Details: 02/13/2023

"Cx Complaint is the unit is leaking from the front left of unit. Inspected unit and found no error codes tested unit and unit started to leak soon as unit was running open unit and found the water running down inside of door panel gasket not sealing tried to fix gasket but couldnt fix it, Replaced and tested unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Germantown, Maryland 20874

Julian H.

Job Details: 02/13/2023

replaced door on lh side looks fine now

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Bethesda, Maryland 20814

Roberto I.

Job Details: 02/13/2023

"Replaced part and ran a calibration cycle. Ran hot, cold and then a test cycle. The unit worked as designed"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Mechanicsville, Virginia 23111

Orbie

Job Details: 02/13/2023

cx complaint unit making grinding noise. checked unit found no error codes. pulled washplate to find extra clip for hub sitting ontop of basket between washplate. removed clip tested unit working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near McLean, Virginia 22101

Jason A.

Job Details: 02/13/2023

CX complaint FRIDGE no ice after last service. FC ICEMAKER. Important: Techs specify this on notes. Found FC icemaker no ice in mold or under bin. IM harvests & arm rise & falls. Water valve opens but no fill. Fill tube heater measures 11+M ohms vs 215 OHMs new HTR. Unplugged P8 connector & checked control no DC voltage pins 7 & 8. Replaced control & heater. Repeat test & got 12VDC & good fill. NO LEAKS. CX went to office for a phone meeting. Did not answer when called or ran doorbell > JJ

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Richmond, Virginia 23222

Orbie

Job Details: 02/13/2023

replaced igniter. tested unit working as designed.

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Glen Allen, Virginia 23059

Eric F.

Job Details: 02/13/2023

"Cx states that unit not always drying completely on automatic cycle. Tested unit, found unit heating properly. Based on previous repair and cx description the unit is working properly but articles of clothing and/or the dryer balls they use in the unit are hitting the moisture sensor and taking time off when some articles in the drum are still damp. Cx states that loads of sheets and like fabrics are okay but mixed loads have the issue. Advised cx that this may be the case with variable loads and that dryer balls can also cause this issue. Advised him to separate loads or use timed dry. Cx states that he's had previous units that work perfectly on automatic and that he does not want to change his wash habits for the unit, cx is hoping for an exchanged."

We serviced a

KITCHENAID OVEN

Model KSGB900ESS0

Near Rockville, Maryland 20853

Marc M.

Job Details: 02/13/2023

installed parts and tested unit. unit now checks good.

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JZ2

Near Hyattsville, Maryland 20782

Samuel R.

Job Details: 02/13/2023

cx complaint burner wont ignite.inspected unit and could confirm.found left fromt burner not seated well.installed properly and tested unit.now working as designed.advised cx adnout running oven for 40mins to burn off oil residue from factory.

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REM00

Near Richmond, Virginia 23221

Orbie

Job Details: 02/13/2023

replaced damper. tested unit working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Midlothian, Virginia 23112

John P.

Job Details: 02/13/2023

"CX complaint unit not filling with water, checked unit found hot water line wire not seated on valve seated wire tested working as designed"

We serviced a

MAYTAG DRYER

Model MEDB835DW3

Near Prince George, Virginia 23875

Zachery R.

Job Details: 02/13/2023

"replaced motor and belt, tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Colonial Heights, Virginia 23834

Zachery R.

Job Details: 02/13/2023

"replaced parts, calibrated and tested, unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Midlothian, Virginia 23112

John P.

Job Details: 02/13/2023

"CX complaint unit not coming on checked unit found 240 volts coming to unit found UI unresponsive, power cycled UI UI now responding checked for error codes non-stored if happens again will need UI."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Bethesda, Maryland 20814

Roberto I.

Job Details: 02/13/2023

epumed powerarts and resumed power. Unit good to go.

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS3

Near McLean, Virginia 22101

Jason A.

Job Details: 02/13/2023

CX complaint DW leaks. Found DW leak at diverter. Replaced part & ran test wash 2X & cleared F9E1 error code. Start PROWASH & unit is advancing. NO LEAKS > JJ

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near Winchester, Virginia 22602

Ezra M.

Job Details: 02/13/2023

"not completing cycle due to error, found unit storing errors 7-5, 5-3, 7-9, 0-3, 2-1checked gearcase area, found slider rubbing on clutch, and gears rubbing on rotor, gearcase leaking oil/grease. unit will need gearcase, rotor, slider and clutch. cust wants to discuss quote with spouse and explore options."

We serviced a

WHIRLPOOL OVEN

Model WFE535S0LZ2

Near Stephenson, Virginia 22656

Ezra M.

Job Details: 02/13/2023

Replaced control and sensor. Verified proper operation.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Henrico, Virginia 23238

Eric F.

Job Details: 02/13/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC1

Near Colonial Heights, Virginia 23834

Zachery R.

Job Details: 02/13/2023

"replaced all parts, calibrated and tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ00

Near Brandywine, Maryland 20613

Robert A.

Job Details: 02/13/2023

Cx canceled the appt at the door. I did not diagnose the unit.

We serviced a

WHIRLPOOL RANGE

Model WFE510S0AS0

Near Germantown, Maryland 20874

Julian H.

Job Details: 02/13/2023

replaced burners & working

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS09

Near Washington, District of Columbia 20011

Samuel R.

Job Details: 02/13/2023

replaced parts and tested unit various times.unit is now good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HBS04

Near Bel Alton, Maryland 20611

David J.

Job Details: 02/13/2023

Cx complaint unit not making ice. Arrived today and inspected and found it was not. Inspected harness at bottom of door and no tears. Placed unit into diagnostic cycle and ran test 44. Ice maker completed a harvest cycle. Ran test 45 and I could hear the valve try and kick on but was not dispensing water into ice maker. Pulled unit out and inspected dual valve that was changed by another complaint prior to us. Found valve was not plugged in correctly. Re connected valve and ran test. 45 again and now Ive maker filled with water. Tested water dispenser and that filled with water as well. Explained to Cx to give 24 hours for ice. Unit is now working as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Seaford, Delaware 19973

Michael E.

Job Details: 02/13/2023

Replaced the control and thermistor as per previous diagnosis. Tested unit and it is now workiung properly. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Washington, District of Columbia 20011

Samuel R.

Job Details: 02/13/2023

installed gasket.turned on ice maker and unit is now good.

We serviced a

WHIRLPOOL WASHER

Model MHWE950WW02

Near Alexandria, Virginia 22309

Lloyd B.

Job Details: 02/13/2023

Cx complained of a leak. Installed new valve and tested and the unit no longer leaks. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Burke, Virginia 22015

Robert W.

Job Details: 02/13/2023

Replaced motor and unit didnt work pulled door panel and found the harness and or control has a short can move harness and motor starts working moved connector and motor stops unit will need control and harness. CX declined repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM05

Near Richmond, Virginia 23222

Joseph D.

Job Details: 02/13/2023

Replaced dryer and compressor and unit cooling properly. No leak with nitrogen. Unable to use evap bc no evap repair kit ordered 4487444. If problem persists send with evap and 4387444

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Richmond, Virginia 23233

Eric F.

Job Details: 02/13/2023

"Confirmed cx complaint door not shutting properly. Found cam malformed. Replaced with pre-id'd part, tested unit, unit working as designed."

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKB0

Near Burke, Virginia 22015

Robert W.

Job Details: 02/13/2023

"CX complaint is the unit giving F6E1 error. Inspected unit and found the UI not reponding at all pulled panel and found connections are good cycled power unit still not working, Replaced Ui and unit is working properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Pawleys Island, South Carolina 29585

Paul F.

Job Details: 02/13/2023

Installed new parts. All check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDH203

Near Richmond, Virginia 23229

Joseph D.

Job Details: 02/13/2023

Replaced compressor unit did not seem to be low on charge but just a failed faulty compressor. Unit cooling properly

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Lusby, Maryland 20657

David J.

Job Details: 02/13/2023

"F8E4 float switchCx complaint constant beeping in middle of cycle. Arrived today and inspected. Found error code above. Removed kick plate and inspected float switch and tray. Had water in tray. Removed water and ran a cycle to see if I could find a leak. Inspected insulation and had no water marks, while running could not find anything leaking. Ran a cycle for 15 minutes and forced drain. Cx stated they did not use soap on dishes before placing them in. Cx uses generic pods. Water in tray did not smell like soap or have any color so I dont believe this was a over suds issue. Could not find and leaks from unit. Cx will use unit and give us a call back of issue happens again. Unit is working as intended. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Tysons, Virginia 22102

Leon

Job Details: 02/13/2023

cx complaint was RC door didnt cut back on the switch was broken replaced the switch light came on

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Laurel, Maryland 20707

Justin S.

Job Details: 02/13/2023

cx says the unit is not making ice or dispensing water. very little water out of the dispenser and very small ice cubes. found the water was turned off under the sink. when resupplied the unit is now dispensing water. the ice maker has a huge icicle in the fill tube. removed the icicile and tested the ice maker. the ice maker twists and harvests. the unit is now good

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Waldorf, Maryland 20601

Robert A.

Job Details: 02/13/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW6500WW1

Near Ashburn, Virginia 20147

Christian C.

Job Details: 02/13/2023

Cx complaint unit is making a loud sound during spin. Inspected unit found oil leaking from tub. Quoted cx and they will not be going through with repair. Cx paid for service call.

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrf555sdfz08

Near Upper Marlboro, Maryland 20772

Shane B.

Job Details: 02/13/2023

installed ice maker. restored power and IM cycled on its own and filled with water. unit is workijng as designed. cx paid 110 for labor.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Woodbridge, Virginia 22191

Demonte S.

Job Details: 02/13/2023

"Installed Compressor, Couplers. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit. Unit is working as Designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Tysons, Virginia 22102

Leon

Job Details: 02/13/2023

cx complaint was unit wasnt cooling confirmed complaint compressor in running rc is cooling pulled evap cover off unit had goo frost pattern tested thermistor read good did seen brown wire not plugged in all the way plugged back in unit working fine

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Woodbine, Maryland 21797

Ricardo S.

Job Details: 02/13/2023

"Cx complains that the unit shakes too much, inspected unt, the washer machine is uneven. suspension, motor and gearcase cks ok.. i level the unit.. i ran diagnostic test mode, washer wroks great.."

We serviced a

WHIRLPOOL WASHER

Model WFW3090GW

Near Washington, District of Columbia 20010

Andrew H.

Job Details: 02/13/2023

cx complaint is the unit is not draining. i replaced the drain pump and pressure switch. i found control that was orderd was not for this model and did not fit. i tested unit in shop. unit completed cycle

We serviced a

REFRIGERATOR REFRIGERATOR

Model WRR56X18FW02

Near McLean, Virginia 22102

Leon

Job Details: 02/13/2023

cx complaint was iunit wasnt cooling confirmed complaint seen compressor was hot to the touch pulled evap cover off seen no frost pattern cx would need ss work done cx said they didnt want to pay that much and said they would buy a new unit cx wanted to leave unit turned on paid the 120.00

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Richmond, Virginia 23229

Joseph D.

Job Details: 02/13/2023

Replaced faulty leaking sump motor Unit no longer leaking

We serviced a

AMANA DRYER

Model NED4655EW1

Near Chester, Virginia 23831

Zachery R.

Job Details: 02/13/2023

"cx complaint no heat, checked unit, come to find open element, replaced element, tested, unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model wcd3090jw0

Near Washington, District of Columbia 20010

Andrew H.

Job Details: 02/13/2023

"replaced user interface and tested unit, unit is now working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Washington, District of Columbia 20012

Samuel R.

Job Details: 02/13/2023

replaced part ordered and tested unit.unit is now working.found unit temps low and set to proper temp.

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