We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Brandywine, MD 20613
Robert A.
Job Details: 02/13/2023
Cx canceled the appt at the door. I did not diagnose the unit.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Colonial Heights, VA 23834
Zachery R.
Job Details: 02/13/2023
"replaced all parts, calibrated and tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Henrico, VA 23238
Eric F.
Job Details: 02/13/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL OVEN
Model WFE535S0LZ2
Near Stephenson, VA 22656
Ezra M.
Job Details: 02/13/2023
Replaced control and sensor. Verified proper operation.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Winchester, VA 22602
Ezra M.
Job Details: 02/13/2023
"not completing cycle due to error, found unit storing errors 7-5, 5-3, 7-9, 0-3, 2-1checked gearcase area, found slider rubbing on clutch, and gears rubbing on rotor, gearcase leaking oil/grease. unit will need gearcase, rotor, slider and clutch. cust wants to discuss quote with spouse and explore options."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near McLean, VA 22101
Jason A.
Job Details: 02/13/2023
CX complaint DW leaks. Found DW leak at diverter. Replaced part & ran test wash 2X & cleared F9E1 error code. Start PROWASH & unit is advancing. NO LEAKS > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Bethesda, MD 20814
Roberto I.
Job Details: 02/13/2023
epumed powerarts and resumed power. Unit good to go.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Midlothian, VA 23112
John P.
Job Details: 02/13/2023
"CX complaint unit not coming on checked unit found 240 volts coming to unit found UI unresponsive, power cycled UI UI now responding checked for error codes non-stored if happens again will need UI."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Colonial Heights, VA 23834
Zachery R.
Job Details: 02/13/2023
"replaced parts, calibrated and tested, unit working as designed."
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Prince George, VA 23875
Zachery R.
Job Details: 02/13/2023
"replaced motor and belt, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Midlothian, VA 23112
John P.
Job Details: 02/13/2023
"CX complaint unit not filling with water, checked unit found hot water line wire not seated on valve seated wire tested working as designed"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM00
Near Richmond, VA 23221
Orbie
Job Details: 02/13/2023
replaced damper. tested unit working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ2
Near Hyattsville, MD 20782
Samuel R.
Job Details: 02/13/2023
cx complaint burner wont ignite.inspected unit and could confirm.found left fromt burner not seated well.installed properly and tested unit.now working as designed.advised cx adnout running oven for 40mins to burn off oil residue from factory.
We serviced a
KITCHENAID OVEN
Model KSGB900ESS0
Near Rockville, MD 20853
Marc M.
Job Details: 02/13/2023
installed parts and tested unit. unit now checks good.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Glen Allen, VA 23059
Eric F.
Job Details: 02/13/2023
"Cx states that unit not always drying completely on automatic cycle. Tested unit, found unit heating properly. Based on previous repair and cx description the unit is working properly but articles of clothing and/or the dryer balls they use in the unit are hitting the moisture sensor and taking time off when some articles in the drum are still damp. Cx states that loads of sheets and like fabrics are okay but mixed loads have the issue. Advised cx that this may be the case with variable loads and that dryer balls can also cause this issue. Advised him to separate loads or use timed dry. Cx states that he's had previous units that work perfectly on automatic and that he does not want to change his wash habits for the unit, cx is hoping for an exchanged."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Richmond, VA 23222
Orbie
Job Details: 02/13/2023
replaced igniter. tested unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near McLean, VA 22101
Jason A.
Job Details: 02/13/2023
CX complaint FRIDGE no ice after last service. FC ICEMAKER. Important: Techs specify this on notes. Found FC icemaker no ice in mold or under bin. IM harvests & arm rise & falls. Water valve opens but no fill. Fill tube heater measures 11+M ohms vs 215 OHMs new HTR. Unplugged P8 connector & checked control no DC voltage pins 7 & 8. Replaced control & heater. Repeat test & got 12VDC & good fill. NO LEAKS. CX went to office for a phone meeting. Did not answer when called or ran doorbell > JJ
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Mechanicsville, VA 23111
Orbie
Job Details: 02/13/2023
cx complaint unit making grinding noise. checked unit found no error codes. pulled washplate to find extra clip for hub sitting ontop of basket between washplate. removed clip tested unit working as designed.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Bethesda, MD 20814
Roberto I.
Job Details: 02/13/2023
"Replaced part and ran a calibration cycle. Ran hot, cold and then a test cycle. The unit worked as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Germantown, MD 20874
Julian H.
Job Details: 02/13/2023
replaced door on lh side looks fine now
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS1
Near Fairfax, VA 22032
Robert W.
Job Details: 02/13/2023
"Cx Complaint is the unit is leaking from the front left of unit. Inspected unit and found no error codes tested unit and unit started to leak soon as unit was running open unit and found the water running down inside of door panel gasket not sealing tried to fix gasket but couldnt fix it, Replaced and tested unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Sterling, VA 20165
Christian C.
Job Details: 02/13/2023
Cx complaint unit does not lock lid and cannot start unit. Inspected unit found lid strike cracked. Installed new strike. Tested unit in diag cycle no issues. Unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Carlisle, PA 17015
Fred G.
Job Details: 02/13/2023
i was able to access unit and replace the heating element and control as per previous tech. tested unit and found unit now checks good. collected $120 from cx paid in card
We serviced a
JENN-AIR RANGE
Model JDRP548HL01
Near Dayton, MD 21036
Marc M.
Job Details: 02/13/2023
installed parts and tested unit. unit now checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Leesburg, VA 20176
Ricky E.
Job Details: 02/13/2023
"replaced heating element, unit cks ok.. unit also is giving errors for the sump, drain pump, vent motor and control"
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Baltimore, MD 21215
Emmanuel R.
Job Details: 02/13/2023
"Cs unit is leaking from, confirmed complaint. I found the cold water hose starting backing off and leaking water.I was able to tighten the hose and stop the leak. Unit is now working properly,."
We serviced a
WHIRLPOOL RANGE
Model JGRP430WP01
Near Baltimore, MD 21215
Emmanuel R.
Job Details: 02/13/2023
"Replaced blower fan, and tested unit. Unit is now working properly. collected $175 cash in bin."
We serviced a
MAYTAG FREEZER
Model MFI2269FRZ03
Near Orrtanna, PA 17353
Bernard M.
Job Details: 02/13/2023
"Cx complaint unit isn't making ice. Removed bin and found no water in icemaker. Attempted to jump and bail didn't raise. Inspected icemaker and found it disconnected. Reconnected harness, jumped at T&H, bailed arm raid es and lowered and it called for water. Unit checks good"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Waynesboro, PA 17268
Bernard M.
Job Details: 02/13/2023
Cx cancelled call at door. Moving on
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS01
Near Charlottesville, VA 22903
Kyle A.
Job Details: 02/13/2023
Installed valve and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Frederick, MD 21704
Ricardo S.
Job Details: 02/13/2023
"Cx complains about an error code f7e1 inspected unit and motor makes a humming noise, conneciton cks ok found oil next to the run capactior, faulty cap.. replaced motor capacitor, reset power and now the unit works great"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Woodbridge, VA 22191
Robert W.
Job Details: 02/13/2023
Replaced stops unit is working propoerly.
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS20
Near White Post, VA 22663
Ezra M.
Job Details: 02/13/2023
New over. Chemical burning over. Advised customer that unit will do this the first couple times of use.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Providence Forge, VA 23140
Orbie
Job Details: 02/13/2023
"replaced gaskets, steamed to promote sealing. advised cx to leave unit closed to help gaskets set up."
We serviced a
KITCHENAID OVEN
Model KFGG504KPS1
Near Newport News, VA 23602
Justin W.
Job Details: 02/13/2023
cx complaint unit not heating properly. cx stated they calibrated unit. upon arrival sensor read 68 degrees from control at ambient temperature. bake and broil element working. heated unit to 450 with meter in oven. first high temp was 462.3. first low temp was 434. 2nd high temp= 455 2nd low temp= 430.6 3 high temp= 453.4 3rd low temp= 431.1. unit calibrated. tested unit working as designed advised cx to monitor over next couple meals prepared. cx agreed.
We serviced a
WHIRLPOOL WASHER
Model n/a
Near Crofton, MD 21114
Fred G.
Job Details: 02/13/2023
got the van a oil change atJiffy lube4958 Carlisle PikeMechanicsburg PA 17055-3058(717)761-6500
We serviced a
KITCHENAID REFRIGERATOR
Model KUDR204EPA00
Near Chantilly, VA 20152
Demonte S.
Job Details: 02/13/2023
"Inspected the unit . Found that the cx is saying that the Over Temperature Light is coming on. Checked the temperature inside of the refrigerator. I'm getting 43.2 Degrees. Unit is set to 32 Degrees. Checked the compressor section. Compressor isn't hot. Installed Coupler & Drier. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit with 3.5 Oz's of 134 A. Pressures are 106 on the high side and 2 bars on the low. Unit is starting to Cool. Unit is working as Designed. Cx paid in gu by Card. Parts are Cbe. ; used 1 Wpw10143759 ( drier), and 1 W11506635 ( Whirlpool Refrigerator Access Valve Coupler) from stock"
We serviced a
KITCHENAID RANGE
Model KSEG700EBS6
Near East Petersburg, PA 17520
Justin L.
Job Details: 02/13/2023
As per previous visit was able to access unit and replace part. Tested unit and unit now checks good no further work needed
We serviced a
JENN-AIR BUILT-IN M/W
Model JMC8130DDS
Near Dagsboro, DE 19939
Michael E.
Job Details: 02/13/2023
CX complaint: unit not coming on. Tested and verified complaint. I found no power to control or to line fuse. I found it was the breaker in the oven under MW where the MW plugs into oven. I corrected breaker and tested unit and it is now working proper;ly. Job is complete. CX paid 120.00 for service by check.
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ04
Near Myrtle Beach, SC 29579
Rolf K.
Job Details: 02/13/2023
Adjusted and realigned doors. All is ok.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Federalsburg, MD 21632
Frederick R.
Job Details: 02/13/2023
CX complaint is no heat. Inspected / tested and found 118 from L1 to N & G. Found 1.46vac from L2 to N & G. CX just had work done to home and had outlet moved. Bad L2. Unit itself is working properly. Job is complete
We serviced a
WHIRLPOOL ICE MAKER
Model WRS335SDHM03
Near Murrells Inlet, SC 29576
Paul F.
Job Details: 02/13/2023
Installed new part. All check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Severna Park, MD 21146
Eric W.
Job Details: 02/13/2023
sr 7735717935 cx complant of unit dispencing ice after getting water inspected unit found after getting ice then water unit auger motor comes on called tec line they said to replace the dispencer ui; ordrng 1 W11574766 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GFS26C4EXT02
Near Virginia Beach, VA 23456
Branden R.
Job Details: 02/13/2023
cx under impression unit has warrenty advised cx unit not longer under any type of warrenty and service of 120 not including parts or labor will be due cx refused service at this time .
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Millsboro, DE 19966
Michael E.
Job Details: 02/13/2023
CX complaint: unit leaking. Test6ed and verified complaint. No sign of water running from under unit. I did find the water pressure hose was kinked. The kink was a little too far up to cut it out...was reaching point it may not be long enough. Ordering pressure switch hose. Scheduled return visit for 2/17 any time.; ordrng 1 WP353244 (pressure switch hose)
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Pawleys Island, SC 29585
Paul F.
Job Details: 02/13/2023
Customers complaint is bottom door doesnt sit flush to the cabinet. Checked over the door and hinnges and found no issues. The door closes fine and is hitting the gasket on all sides. Customer thinks there is an issue because its not sitting flush with the bottom of the upper door. Advised the bottom of the upper door is connected to the unit so it is going to sit closer. Customer still thinks there is an issue but I cannot find anything bad that can be replaced. Advised customer to call customer service because the unit is functioning perfectly fine.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Pawleys Island, SC 29585
Paul F.
Job Details: 02/13/2023
Customers complaint is noise issue. Found compressor is loud when going into max cooling. NTO compressor.; ordrng 1 W11578205 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (process valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Princess Anne, MD 21853
Frederick R.
Job Details: 02/13/2023
CX complaint is no cool. Replaced compressor per prior tech diagnosis. Pressure tested with 140psi of nitrogen and found no leaks. ac'd down to 30in for 15mins. Filled with 56g of R600a. Compressor and all fans running. Informed CX 24-36hrs for unit to get to temps. Job is complete
We serviced a
KITCHENAID OVEN
Model KMBP100ESS20
Near Poquoson, VA 23662
Justin W.
Job Details: 02/13/2023
cx complaint led not working confirmed complaint. will need 2nd tech to pull and properly diagnose; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Yorktown, VA 23693
Lucas R.
Job Details: 02/13/2023
"cx complainr doors not closing properly, checked unit right hand hinge screw loose causing oven door not to seal, tightened screw, also found 1/4' larger gap on drawer on right hand than left, advised cx that unit was outside of 30 day cosmetic, cx advised was going to contact lowes, unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Myrtle Beach, SC 29579
Rolf K.
Job Details: 02/13/2023
Cx states trim loose. Found missing screw. Tried to replace screw. Screw hole in trim stripped out. Ordred screws and new door trim.; ordrng 1 W10837674 (trim screw) and 2 W10837674 (trim screw)s and 1 W11209792 (door trim)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Gordonsville, VA 22942
Eric F.
Job Details: 02/13/2023
"Could not confirm cx complaint unit not cooling. Plugged unit into wall to test, unit currently cooling as designed. Instructed cx to let unit run over night and if it's cold tomorrow to put it back out for sale."
We serviced a
WHIRLPOOL WASHER
Model WED4815EW
Near Norfolk, VA 23502
Lucas R.
Job Details: 02/13/2023
unable to locate unit.; saved tckt
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hanover, PA 17331
Drew B.
Job Details: 02/13/2023
"cx complaint that unit is not spinning out automatically and would stop mid spin cycle early, unit is leveled and suspenion is no issues and transmssion and drain pump operational found pres. switch issue at board replaced control and calibrated and tested no issues and checks good and operational in all settings in automatated test."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Virginia Beach, VA 23454
Lucas R.
Job Details: 02/13/2023
"cx complaint door not closing, checed unit found door strike damaged not seating to latch, also found dispenser cover damaged,; ordrng 1 W11316914 (strike) and 1 W11565030 (latch) and 1 W11318818 (handle) and 1 W11223753 (nameplate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Wyomissing, PA 19610
Drew B.
Job Details: 02/13/2023
"arrvied to service unit spoke to cx wife and infromed steps of today process and next possible steps ask to speak to husband, and amongst telling cx husband on phone proceeded to yell and curse at our company (via) and myslef threatening to take away my job and vias livelyhood. i instructed cx to please stop bc i would have no choice to leave he kept going spoke to MA on phone was advised to leave and proceeded to leave house, NO WORK TO SERVICE MOVING FORWARD HERE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Cambridge, MD 21613
Frederick R.
Job Details: 02/13/2023
"CX complaint is low ice production. Inspected / tested and found unit has good water flow and temps are RC 39 and FC 2. Evap cover not frozen over. Evap fan running good. when testing IM, it harvested but got stuck twice in process. Ordering ice maker. 12 in stock. Rescheduled CX for 12/20/23; ordrng 1 W11546935 (iice maker)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH08
Near Severna Park, MD 21146
Eric W.
Job Details: 02/13/2023
cx complant of to warm in freezer found the freeer door is not sealing properly found gap in door gasket lettinng out air used heat gun to sofen gasket and now it is sealilng proplery
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Dunkirk, MD 20754
David J.
Job Details: 02/13/2023
CX complaint unit would not start a cycle arrive to unit and inspected found no air codes are. Ran diagnostic cycle and re-check for error codes and had none. Re-calibrated unit checked for error codes had none again. Ran a quick wash cycle unit started and filled force drain and tested normal cycle unit filled and started washing force to drain. Unit is working as intended. Job complete. ; ordrng 1 Look (Look)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS04
Near Selbyville, DE 19975
Michael E.
Job Details: 02/13/2023
"Replaced the door, hinge and dual valve as per previous diagnosis. Tested unit and it is now working properly. Job is complete"
We serviced a
KITCHENAID COOKTOP
Model KCED606GBL01
Near Derwood, MD 20855
Marc M.
Job Details: 02/13/2023
"cx complaint defects in cooktop glass. inspected unit and found that the glasstop would need to be replaced to address cosmetic defect (within 30 days dop). will also need the adhesive bezels so that grease, oil, and other cooking debris does not spill into the infinite switch area. unit will need parts.; ordrng 6 W10853046 (bezel-knob)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Washington, DC 20001
Andrew H.
Job Details: 02/13/2023
"cx complaint is the unit has a f2e2 user inter face failure. i replaced the ui and tested unit, unit is now working properly"
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Virginia Beach, VA 23452
Lucas R.
Job Details: 02/13/2023
"cx complaint unit not heating, checked unit found open element, replaced element, advised cx on ventilation, unit working as designed.; ordrng 1 WP3387747 (element lr/vs), used 1 WP3387747 (element lr/vs) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE510S0AW
Near Hanover, PA 17331
Bernard M.
Job Details: 02/13/2023
Cx complaint the RF burner doesn't adjust to medium or low. Turn on the burner and it would remain on high. Removed back panelnd found the switch had arched. Replaced switch using pre-id parts and the burner now adjusts from low to high. Unit checks good
We serviced a
WHIRLPOOL WASHER
Model LA5200XTWO
Near Reading, PA 19609
Drew B.
Job Details: 02/13/2023
"cx complaint that unit is not spinning when arrived ofund unit lid switch to be functional and also the unit does fill and drain the water no issues, found the tranmssion is not turning the drive shaft to spin unit. will need the following parts for full complete repair. call when everything in and apporved to reschd .; ordrng 1 3360629 (transmisson 0@trb) and 1 285785 (clutch 38@trb) and 1 LOOK (LOOK) and 1 2Count (2 count) and 1 285790 (clutch kit 3@trb) and 1 285753A (motor coupling 100@trb) and 1 WP661600 (motor 36@trb)"
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Norfolk, VA 23513
Carl A.
Job Details: 02/13/2023
replaced both valves tested and calibrated unit works as desinged
We serviced a
WHIRLPOOL DRYER
Model WGT4027HW1
Near Greenbelt, MD 20770
Andrew H.
Job Details: 02/13/2023
"cx complaint is the is not heating, inspected unit and found the unit will run but will not heat. i then checked the centrifugal switch at the motor and found it is working properly. i then checked the ignitor, it has 68ohms. i then checked the gas valves they both checked good, flame sesor was good the .01 ohms, controling thermostat was good, hi limit thermostat was good. i then started tracing wires. i went from A on the timer to the thermostat and that was was good but from the red with a white tracer off the hi limit thermostat to the exhaust controling thermost i did not have any ohms. on the tech sheet it stated ther was a hi limit thermal fuse. i took the entire unit apart and could not find this fuse unless it was built into the harness. was not apart of the harness. unit has open; ordrng 1 W11418906 (dryer harness)"
We serviced a
JENNAIR DISHWASHER
Model JDTSS244GP0
Near Lititz, PA 17543
Drew B.
Job Details: 02/13/2023
"replaced console tested unit now checks good, collected the labor now checks good"
We serviced a
KITCHENAID REFRIGERATOR
Model kssc48qts03
Near Virginia Beach, VA 23451
Carl A.
Job Details: 02/13/2023
"7 ohm from lt to bottom 7. ohm from right to bottom ,across the top 2 8 ohmd ,checked power to inverter 120 volts,dc voltage to inverted 3.7 3 blinking lights on inverter board called techline spoke with Bruce both evap and conser fan running was advise that inverter board bad break down as follows 1/W10629033service call break down as follows service call120.00parts 261.36shipping 15.00labor 110.00sub total 506.36tax 15.68grand total 522.04deposit ; ordrng 1 W10629033 (Refrigerator Inverter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near New Castle, DE 19720
Taylor F.
Job Details: 02/13/2023
Installed cx supplied gasket. Collected 165 for service call and labor
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Hanover, PA 17331
Bernard M.
Job Details: 02/13/2023
"Cx complaint unit doesn't have power. Inspected unit and found the wires aren't secured to terminal block. Found the L2 wire screw isn't tight. Removed block and found the screw is unable to be loosened or tightened, it locked in. No damage done to block or wires. Ordering terminal block kit and set return for 2/17. Office will contact cx with time frame.; ordrng 1 279393 (terminal block kit)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Odenton, MD 21113
Shane B.
Job Details: 02/13/2023
"complaint is the unit going off balance, banging around and making a lot of noise. cx has video of unit running, basket is banging front ot back while spinning. found no saved error codes. ran service cycle with no issues. suspension feels fine, basket returns to normal position without bouncing when pushed down. basket spins freely by hand. called techline to document, techline advised not to replace any parts. said its a loading/ cycle selection issue. ran calibration cycle and raised rear feet, unit was leaning slightly rearward. unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Charles Town, WV 25414
Ricky E.
Job Details: 02/13/2023
the units shifter has faulty teeth and will not shift... also the belt has slipped wearing a groove in the drive pulley.. need parts.. motor covered for 10 years; ordrng 1 W10913953 (actuator) and 1 W11239857 (belt) and 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Carlisle, PA 17015
Fred G.
Job Details: 02/13/2023
cx complaint unit does not fill with water. inspected unit and entered into diag and found 0 error codes saved. ran auto test and found did finishe with out issue. ran each water valve manualy and found them to be dispensing as designed. calibrated unit and had a conversation about the new units and how they consume water. unit is working as designed. unit checks good.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Lake Monticello, VA 22963
Kyle A.
Job Details: 02/13/2023
Cx complaint of unit not washing l. Did confirm lock will not activate and fashi is broken. Ordering both ; ordrng 1 W11394572 (Lock) and 1 W11545554 (Bezel) and 1 Note (Note)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Trappe, MD 21673
Frederick R.
Job Details: 02/13/2023
cx complaint is no cool. Replaced compressor and drier per prior diagnosis. Pressure tested unit with 140psi of nitrogen after repair and no leaks. ac'd down to 30in for 15mins. allowed pressures to equalize. Filled with 56g of R600a. All fans and compressor running. Informed CX 24-36 for unit to get to temps. Job is complete
We serviced a
JENNAIR OVEN
Model JJW2830IL01
Near Poquoson, VA 23662
Justin W.
Job Details: 02/13/2023
"cx complaint f6e9. checked unit to find f1e1, f6e6, and f6e9 error codes. attempted to run both ovens for it to shut off. ordering controls, ui, and 2nd tech to complete repair.; ordrng 1 W11449303 (ui) and 1 W11448962 (control) and 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Virginia Beach, VA 23451
Carl A.
Job Details: 02/13/2023
"cx complaint of unit making noise while spinning,checked unit to find tha the shiled on bootom of unit was bouncing on floor where screws had backed out a little ways causeing the unit to sound like it was banging on cabinet,tighten screw back on shiled tested and calibrated unit working as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Virginia Beach, VA 23451
Carl A.
Job Details: 02/13/2023
"cx complaint of unit not making ice ,checked unit to find it producing ice called techline spoke with Andy Freezer temp at 3.5 degrees ,replaced door switch and shimed switch as advise by techline; ordrng 1 W11396033 (door switch CA / VS) and 1 wpw10221048 (spacer CA / VS), used 1 W11396033 (door switch CA / VS), and 1 wpw10221048 (spacer CA / VS) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Lancaster, PA 17602
Justin L.
Job Details: 02/13/2023
Cx complaint after 12 loads unit had a burning smell. Was able to access unit and found no saved codes. Ran diagnostic and manual spin and agitate and unable to replicate the smell. Unit is operating as designed no further work needed
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near New Oxford, PA 17350
Bernard M.
Job Details: 02/13/2023
"Cx complaint unit doesn't make ice. Entered service ran test 56 and E2 error flashed, motor lost position. Also found the deli ui no longer comes on and cx can't select any options. The RC leds at the top are out and the FC led is dim. Refered to SP#11460554 and ordering chrome leds. Also ordering icemaker and ui, once approved contact cx to reschedule; ordrng 1 W11579560 (icemaker) and 1 WPW10769076 (deli UI) and 3 W11601311 (chrome LEDs)s"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Lancaster, PA 17603
Justin L.
Job Details: 02/13/2023
Cx complaint unit not heating. Was able to access unit and found element reading OL. Removed and found shorted coils. Replaced with pre-id and tested unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Virginia Beach, VA 23453
Branden R.
Job Details: 02/13/2023
"cx complaint unit not making ice , checked unit and found water slow at dispenser too . uninstalled and made sure unit had proper psi to unit and it does , found ice maker has lost home positon on unit . also found filter head was unseated not allowing water to pass threw . uninstalled and fixed filter heat to properly hold filter . ordering new ice maker for proper repair to be done; ordrng 1 W11548540 (ice maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Easton, MD 21601
Frederick R.
Job Details: 02/13/2023
CX complaint is no cool. Inspected/tested. Evap cover frozen over. Went into test 13 toforce defrost and heater would not come on. Pulled evap cover and cleared ice with steamer. Found heater wire unpunned at connector. Reconected and made sure wire was secure. Went back into defroat and verified heater now activates. Unit is now working properly. Informer CX 24-36hrs for unit to get to temps. Job is complete
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Lancaster, PA 17603
Justin L.
Job Details: 02/13/2023
"Cx complaint unit not heating. Was able to access unit and found tco and element reading OL. Replaced with pre-id and van stock. Tested unit and unit now checks good no further work needed.; ordrng 1 W10900067 (tco kit (JL VS)), used 1 W10900067 (tco kit (JL VS)) from stock"
We serviced a
KITCHENAID DBL WALL OVEN
Model KOSE500ESS20
Near Gettysburg, PA 17325
Bernard M.
Job Details: 02/13/2023
Cx complaint the door won't close properly. Removed and inspected door and found the left hinge on door isn't tightened into inner front panel. The screw is unable to tighten through hinge into panel. Replaced outer door assembly and was able to tighten both hinges to panel. Placed door back onto unit and it now opens and closes properly. Unit checks good
We serviced a
JENNAIR MICROWAVE
Model JMW2427DS01
Near Virginia Beach, VA 23455
Carl A.
Job Details: 02/13/2023
"cx complaint of microwave not working,checked unit to verify the following error code F2E1,tried to put in diag and unit would not let tech unit will need new consule break down as follows 1/W11236900service c all break down as follows service call 120.00parts 919.52shipping 15.00labor 110.00sub total 1164.52tax 55.17grand total 1219.69deposit 1219.69; ordrng 1 W11236900 (Assembly, Control Panel (includes Overlay) (stainless))"
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW02
Near Richmond, VA 23220
Orbie
Job Details: 02/13/2023
cx complaint unit leaking water and stopping during cycle. checked unit found water leaking from dispenser. unit stacked so I can't properly diagnose the unit. cx paid $120 diag fee but is planning on replacing unit after visit.
We serviced a
WHIRLPOOL WASHER
Model MHW8200FW0
Near Arlington, VA 22201
Jason A.
Job Details: 02/13/2023
"CX complaint WASHER noisey shakes & long spin cycles that leaves load wet. Check for error codes = NONE stored & ran test wash. Unit completed test wash with good spin. Verified cold & hot water connections. Leveled unit & added 5 to 6 towels got them wet & ran a Drain & Spin cycle. Unit balanced load & went into hi spin. If CX calls back order & return with ACU control, Stator + Rotor + 2tech per quote > JJ; ordrng 1 W11201292 (Control $222.14 ) and 1 W10870751 (stator - 10yr) and 1 WPW10544980 (rotor - 10yr)"
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ08
Near Virginia Beach, VA 23455
Carl A.
Job Details: 02/13/2023
"cx complaint of unit not cooling,found evap to cover in frost, pulled cover read thermistor at 8.75k ohms,found heater wire not full seated in connector reseated heater wire tested unit works as dsigned"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Myrtle Beach, SC 29572
Rolf K.
Job Details: 02/13/2023
CX says fridge arrived damaged. This was a warranty replacement. Old model and serial was given and listed as field scrap. Correct Model and serial show as under warranty. Ordering 1 freezer door and 1 fridge door.; ordrng 1 LW11037738 (fridge door stainless) and 1 W11566705 (freezer door stainless)
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near New Castle, DE 19720
Taylor F.
Job Details: 02/13/2023
Cx complaint is water left over in softener dispenser. Tested inspected and verified complaint. Found the dispenser drawer to be defective. Replaced drawer and unit is now working as designed. Job is complete.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SBS2
Near Mount Joy, PA 17552
Justin L.
Job Details: 02/13/2023
Cx complaint unit not accepting selections. Was able to access unit and found half of console unresponsive also found that the dispenser has failed. Ordering parts and once in someone from office will need to contact to set return; ordrng 1 WPW10475780 (console) and 1 W11032769 (dispenser)
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Stewartstown, PA 17363
Sal R.
Job Details: 02/13/2023
I was able to access and replace all parts. I then tested the utni and fou nd it to be opperating as designed. IUnit test good.
We serviced a
WHIRLPOOL DRYER
Model WTW5105HW2
Near Glen Rock, PA 17327
Sal R.
Job Details: 02/13/2023
"I was able to call and speak to CX . This unit was diaged on 2/8. I am orderign 1 Run Cap (W11395618) and 1 Motor (W11283592) per Technical Service Pointer #: W11632927. Both parts are out of stock. Once the parts are avalible, please have someone form the office call to set a return date. I spoke to LB about this .; ordrng 1 W11395618 (run cap) and 1 W11283592 (motor)"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Lancaster, PA 17601
Drew B.
Job Details: 02/13/2023
"cx complaint that unit is making noise and vibrating, the unit is brand new with no codes stored unit is leveled. and also no suspen issues, the noise they claming is not normal is the basket vibrating from being a floating basket is nomral when ramping up to spin and also the drain hose clanking the rear of washer which i infromed is not unit issue more install issue and purposed several ways to help with that. cx made me run towels in unit on drain and spin to veirfy operation no issues with the unit running functionally and mechicanically... infromed cx on what to expect moving forward...."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Pylesville, MD 21132
Sal R.
Job Details: 02/13/2023
"Per the previouse tech, I was attempted to replace parts. I found that the brown wire to the defrost heater was crimped and pul,led for the harness not allowing power to the defrost heater. I am orderign 1 defrost heater assembly with the harness and thermistor attatched (W11650660). IInformed CX that part is temp out of stock. Once the part is avalible, please have somoene form the office call to set a return return date. I am sending back unneeded parts.; ordrng 1 W11650660 (deforst heater with harness and thermistor) and 1 LOOK (LOOK)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Virginia Beach, VA 23452
Branden R.
Job Details: 02/13/2023
cx complaint no light in fridge . checked unit and found switch on fridge compressed not allowing it to turn off and on . replaced switch and tested all major componets everything checked good and light is now working . cx agreed unit is running as designed .
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Fawn Grove, PA 17321
Sal R.
Job Details: 02/13/2023
"Per the previouse tech, I was able to access and replace the door cams. I called WP Tech Line due to no ice and intermitant electrical problems. I explianed my finds and it was suggested by WP TL to replace the deli Draw due to bad or corrrupted harness in the door. I am ordering 1 Draw (W10815669). Once the part is avalible, please have someone form the office call to set a retun date.; ordrng 1 W10815669 (deli Draw)"
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS3
Near Georgetown, SC 29440
Paul F.
Job Details: 02/13/2023
Customers complaint is spark and bang from the top console area followed by the breaker popping. Tested unit and no issues. Opened up the back and cooktop to see if any black marks or evidences of shorts or electrical issues. None found. All check ok.