We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Chester, VA 23831
John P.
Job Details: 11/28/2022
Unable to locate unit store has no record of serial.
We serviced a
WHIRLPOOL ICE MAKER
Model WUI95X15HZ01
Near Lewes, DE 19958
Michael E.
Job Details: 11/28/2022
"CX complaint: screaming sound from unit. Tested and verified complaint. CX found when he put his hand on the resevior drain pukmp, the sound changed. I could hear the res drain pump was loud but not as loud as it had been for CX. Ordering resevior drain pump. Cannot rteschedule due to NW part.; ordrng 1 W11542868 (resevior drain pump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near York, PA 17402
Sal R.
Job Details: 11/28/2022
"Per the poreviouse tech, I was able to access steamed out the icebuild up to replace the RC evap fan motor . Unit is opperating as designed."
We serviced a
WHIRLPOOL RANGE
Model AGR5330BAS3
Near Alexandria, VA 22302
Lloyd B.
Job Details: 11/28/2022
Cx complained the unit did not heat. Inspected the unit and found the control was locked. Unlocked and tested and the ignitor came on and the unit heated to 350 degrees. Job complete
We serviced a
WHIRLPOOL ICE MAKER
Model KUIC18NNZS0
Near Hamilton, VA 20158
Ricky E.
Job Details: 11/28/2022
tech line rich.. SR#7735145529.. tech line stated that the units valve is weeping and causing the waterline to freeze.. the unit will need the inlet valve..; ordrng 1 WPW10217918 (valve)
We serviced a
JENNAIR DISHWASHER
Model JDB8700AWP3
Near Upper Marlboro, MD 20772
Mitchell H.
Job Details: 11/28/2022
cx complaint unit is not coming on at all. got to unit and found one light very dim and console unresponsive. replaced console with pre id part and tested. unti is now working as desinged. cx paid in full. job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near West Friendship, MD 21794
Marc M.
Job Details: 11/28/2022
"cx complaint unit has never dispensed detergent from the load and go assembly. inspected unit and found load and go container visibly full. checked ui and found it to show the 'dispenser level 100%' full, and cycle does appear to be selected. checked and found unit set to 8x concentration. checked and found detergent pump activates during testing. was able to confrim pump opperation multiple times. unit appears to be opperating at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Sterling, VA 20164
Christian C.
Job Details: 11/28/2022
Cx complaint unit is not cooling in both sections. Inspected unit. Unit has been unplugged for a while. When plugging back in unit compressor tries to run then clicks off. Installed start relay. Issue still persists. Unit is pulling around 8.01amps when compressor tries to run. Ordering compressor. Compressor not in stock at upper marlboro and whirlpool. SS repair 2 count.; ordrng 1 W11580057 (compressor) and 1 W11504415 (compressor coupler) and 1 W11504431 (compressor coupler) and 1 W11506619 (compressor coupler) and 1 W11109499 (drier) and 1 W11504433 (drier coupler) and 1 W11504447 (drier coupler) and 1 W11506635 (coupler) and 1 look (look)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Woodbridge, VA 22193
Tanner B.
Job Details: 11/28/2022
"Called Tyrone from maintence to inform him eta/ what unit was being repaired for today so he could make unit accessible.. He stated he needs to cancel todays appt, he has a gym full of broken units and 10 new ones wpl sent . needs to inventory units and reach back out; ordrng 1 look (look)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW3
Near Richmond, VA 23236
Joseph D.
Job Details: 11/28/2022
"replaced tub suspension cam and gearcase, unit no longer leaking"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Middletown, PA 17057
Justin L.
Job Details: 11/28/2022
As per previous tech was able to access unit and after removing sump assembly noticed that the cx inlet water line is copper and its kinked in on itself. Informed cx of findings and cx also stated that the sink sometimes backfills. Cx will need plumber to resolve the issues. Replaced part and tested unit operating as designed no further work needed
We serviced a
WHIRLPOOL RANGE
Model WFC310S0ES1
Near Bel Air, MD 21014
Brian R.
Job Details: 11/28/2022
cx complaint is knob to the LF burner just broke and comes off at times when turning burner on. found inside knob piece is broke and knob wont stay on and secure. she said they have coverage and getting ready to renew again.; ordrng 1 WP3148952 (Switch) and 1 WP3149400 (Switch)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near King and Queen Court House, VA 23085
Thomas B.
Job Details: 11/28/2022
Cx complaint unit is not working properly inspected unit found blown Power socket and power cord melted checked fuses all test good. Flipped breaker off and unhooked power cord for cx replacement charged 120.00 cx paid in cash
We serviced a
JENNAIR REFRIGERATOR
Model JS48NXFXDE01
Near Pikesville, MD 21208
Keith H.
Job Details: 11/28/2022
first cx has extended warranty but that info not given. cx complaint is doors not coming clean. insepcted unit i didnt see any oxidation or rust..its more jus discoloration. cx would like new panels but JA has to make determination because panels arent available for order
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Sterling, VA 20166
Justin S.
Job Details: 11/28/2022
the unit is just locking and unlocking the lid when tested. replaced the lock with vs and rested. the unit is now locking the lid agitating spinning draining and filling correctly. the unit is now ready; ordrng 1 W11307244 (latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Portsmouth, VA 23702
Zachery R.
Job Details: 11/28/2022
"cx complaint doors not sealing. checked unit, doors are sealing good, advised cx to rearrange food in fc so door can seal as designed. checked temps, fc at -.4 degrees, rc at 37 degrees, verified unit has proper control, also verified unit is going into defrost mode. advised cx to rearrange food and if possible remove some and store in deep freezer. unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model Mvwc565Fw1
Near Chesapeake, VA 23322
Zachery R.
Job Details: 11/28/2022
"cx complaint wet clothes at end of cycle, checked unit, unit displaying f7e6 motor fault. ran auto test cycle, unit would not spin, come to find dective motor reading out of range. cap is also defective. as well as oil leaking from bearing onto clutch and belt. quoted cx, cx unsure for repair atm, cx paid $120 service call. advised ticket is open for 30 days."
We serviced a
JENN-AIR RANGE
Model JGRP548HM00
Near Lititz, PA 17543
Justin L.
Job Details: 11/28/2022
As per previous visit was able to access unit and replace parts. During replacement 2 of the burner screws seized and broke and will need replaced. Found defect in new burner and will need to reorder. Collected for screws and will collect labor on return. Office will need to call in and set return with cx; ordrng 1 W11319673 (left center surface burner) and 2 W11323261 (screw)s
We serviced a
JENNAIR DISHWASHER
Model JDB8700AWP3
Near Upper Marlboro, MD 20772
Mitchell H.
Job Details: 11/28/2022
cx complaint unit is not coming on at all. got to unit and found one light very dim and console unresponsive. replaced console with pre id part and tested. unti is now working as desinged. cx paid in full. job completed.
We serviced a
JENNAIR DISHWASHER
Model JDB8700AWP3
Near Upper Marlboro, MD 20772
Mitchell H.
Job Details: 11/28/2022
cx complaint unit is not coming on at all. got to unit and found one light very dim and console unresponsive. replaced console with pre id part and tested. unti is now working as desinged. cx paid in full. job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Springfield, VA 22151
Carl R.
Job Details: 11/28/2022
Called cx at 5:25. Went to voice mail. Cx is home. Inspected unit and found sensing light flashing. Talked with tech support and attempted to utilize unit in diagnostic mode. 3 attempts was made and diagnostic mode was not going into diag mode. Ordering control and suspension is needed. More time is needed for diag. And tech support must be called. Also unit needed to be Calibrated. See pics of thank you card. For further notes.; ordrng 1 W11170319 (Control) and 1 W10780045 (Suspension)
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM02
Near Harrisburg, PA 17109
Justin L.
Job Details: 11/28/2022
As per previous tech was able to access unit and use adhesive to correct the issue. Unit now checks good no further work needed
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Mechanicsville, VA 23111
Jonathon C.
Job Details: 11/28/2022
"cx complaint, not washing. i marked the water valve use on last visit when it shouldve been use on return. spoke to parts specialist, she said she needs to verify something before ordering and that the office will contact them. please reschedule ASAP, does not need to be me.; ordrng 1 W10648041 (valve-inlt)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Tappahannock, VA 22560
Thomas B.
Job Details: 11/28/2022
Checked rear of store unit has been removed from the store moved on
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Herndon, VA 20171
Richard B.
Job Details: 11/28/2022
"CX complant, Dishes not cLean. Inspected unit and found vent wax error code fae2 , Cleared that and found unit is struggklingto get water , Water shutoff is pressed against a drain pipe and can only geta little bit of a turn on it, Found after clearing error code and running diagnostice the sump runs . but not enough water , Ordering vent wax motor , deflector and control . Will also need a high loop installed . Will use sump on return trip if needed since only error code that returned after clearing was vvent wax motor , CX advised water shut off needs to be addresses also by plumber . further work needed. RB; ordrng 1 W11416460 (vent wax motor) and 1 W11462459 (control) and 1 W11025634 (deflector)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Chantilly, VA 20151
Justin S.
Job Details: 11/28/2022
the unit is not heating in cycle. found the mag is open. replaced the mag with vs and retested. the unti is now heating good. the unit is now ready; ordrng 1 W11391712 (mag)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ
Near Ruckersville, VA 22968
Eric F.
Job Details: 11/28/2022
"Confirmed cx complaint unit leaking. Found gasket improperly mounted, 3rd level rack nuts loose. Remounted gasket, secured rack nuts. Unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WTW8900BC0
Near Bowie, MD 20720
David J.
Job Details: 11/28/2022
Cx cancelled appt needs vent cleaned professionally. He thought we cleaned vents
We serviced a
KITCHENAID ICE MAKER
Model KUIX335HPS00
Near Fairfax, VA 22030
Carl R.
Job Details: 11/28/2022
"Cx complaint is, Not Making Ice - Powering On -Freestanding Ice Maker.. inspected unitband heard the recirculation pump grinding from no water being generated through the system. Removed parts and replaced recirculation pump. Reinstalled all parts. Retested unit and still no water flow. Removed water filter and some water did go through the system. Ordering water valve.W10897719.; ordrng 1 W10897719 (Tribs)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Moseley, VA 23120
John P.
Job Details: 11/28/2022
"CX Complaint unit making noise checked unit found belt slipping replaced belt tested working as designed.; ordrng 1 WPW10006384 (Belt JPV/S), used 1 WPW10006384 (Belt JPV/S) from stock"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near West Manheim Township, PA 17331
Sal R.
Job Details: 11/28/2022
CX complaint was that the utni would not spin out. I found that the the splutch pulley had dropped due to the nut backing off. I was able to secure the nut with lock tight and unit test good.; ordrng 1 LOOK (LOOK)
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Harrisburg, PA 17111
Justin L.
Job Details: 11/28/2022
cx thought they had extended warranty. after looking for papers and unable to provide cx cancelled service at the door
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Harrisburg, PA 17111
Justin L.
Job Details: 11/28/2022
cx thought they had extended warranty. after looking for papers and unable to provide cx cancelled service at the door
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Fort Washington, MD 20744
Shane B.
Job Details: 11/28/2022
"cx complaint is the unit not spinning. leaving clothes soaking wet. started a spin cycle and door locked, drain pump ran. wash plate spun CW but basket did not turn with it. i found the actuator is not moving. motor is running but string doesnt move. ordering actuator. took quote to office and lady at the desk could not get in touch with manager so i could not collect service call. called our office to let them know as well.; ordrng 1 W11614637 (actuator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Shermans Dale, PA 17090
Fred G.
Job Details: 11/28/2022
i was able to access unit and replace the RC evap fan motor and thermistor as per previous visit. set temps to recommended temps. i found fan came on and began to cool unit. unit now checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204ESS2
Near Front Royal, VA 22630
Ezra M.
Job Details: 11/28/2022
"rails working properly, found issue was with manifold not clipped into brackets behind top rack, not staying in place, not always allowing top rack to go all the way back.replaced sump and motor assy, ran test cycle. no leaks, no errors"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near West Friendship, MD 21794
Marc M.
Job Details: 11/28/2022
"cx complaint unit has never dispensed detergent from the load and go assembly. inspected unit and found load and go container visibly full. checked ui and found it to show the 'dispenser level 100%' full, and cycle does appear to be selected. checked and found unit set to 8x concentration. checked and found detergent pump activates during testing. was able to confrim pump opperation multiple times. unit appears to be opperating at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Leesburg, VA 20175
Justin S.
Job Details: 11/28/2022
"brown wire has come out of the harness connection. reconnected and the unit is now good.; ordrng 1 W11546681 (harness), used 1 W11546681 (harness) from stock"
We serviced a
FORD VAN
Model TRANSIT117
Near Chester, VA 23831
Chris B.
Job Details: 11/28/2022
stopped at jiffy lube to have breaks checked due to loud noise they stated right front break caliper was loose
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Fredericksburg, VA 22406
Robert W.
Job Details: 11/28/2022
Replaced Ui and Console tested unit is workoing properly.
We serviced a
WHIRLPOOL FREEZER
Model ASI2175GRS07
Near Glen Burnie, MD 21061
Eric W.
Job Details: 11/28/2022
"cx complaint is not cooling, ice builds up in freezer fridge and freezer every 2 weeks, happened 3 times we took the eavp covor off and melted the ice on the eavp and checked the brown wire to see if that wires was loose, after the check we confirm the wire wasnt loose oin the unit then we omed out the thermstat which omed out at 9.0 so after making sure everythin was working we opoened up the frige and seen if the control board had the double sticker which it did so we are ordering a new control; ordrng 1 W11546690 (control)"
We serviced a
MAYTAG RANGE
Model MER6600FZ3
Near Stevensville, MD 21666
Emmanuel R.
Job Details: 11/28/2022
"Cs unit doesnt heat over 100 degrees and light wont go off. Confirmed complaint, I found a couple loose connection at the control board. Once i secured all the connection it restored full function of unit. Unit is now working as deisgned,."
We serviced a
MAYTAG WASHER
Model WTW5057LW0
Near Hanover, PA 17331
Sal R.
Job Details: 11/28/2022
CX complain t is that the utni will not opperate. I found that the unti is making a loud buzzing sound. I inspected teh under side of the unit and found the Run Cap to be leaking oil . I am ordering 1 Run cap(W11428524). I have set a retun date for 12/2; ordrng 1 W11428524 (Run Cap)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Richmond, VA 23223
Jonathon C.
Job Details: 11/28/2022
"cx complaint, not washing. replaced parts per prior diag. tested unit, unit working as designed. job is complete."
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Abbottstown, PA 17301
Sal R.
Job Details: 11/28/2022
"Per the previouse tech, i was able to access and replace the cooling fan. I found the unit to be opperating as designed. UNit test good."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW3
Near Washington, DC 20016
Dustin F.
Job Details: 11/28/2022
"COuld Not Locate building via GPS or PHonecall. No buildings are labeled due to new construction. Tried calling CX and went right to voicemail. Contacted office and spoke to Ethan, he also tried and got nothing. CX will have to call back to reschedule. i took pics of street where GPS took me. Tried to reach out to CX multiple times with no answer.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Rockville, MD
Roberto I.
Job Details: 11/28/2022
"CX complaint no ice.Ran icemaker test, found it stick in the home position. Attempted to start it few times until harvested, but was noisy and slow. Ordering icemaker W11546935. Return visit 12/9/22; ordrng 1 W11546935 (icemaker) and 1 look (look)"
We serviced a
WHIRLPOOL DISHWASHER
Model GU3100XTVQ
Near Chevy Chase, MD 20815
Roberto I.
Job Details: 11/28/2022
"Cx complaint water leak from the door.Inspected unit, found cabinets, floor andder the unit, all broken and the unit tilting on the left side and leaking. Explained the situation to the cx and then use shims and adjusted legs on front end rear to leveled the unit. Ran a cycle for several minutes, no leaks."
We serviced a
JENNAIR COOKTOP
Model JGD8130ADS
Near Severn, MD 21144
Alexander D.
Job Details: 11/28/2022
cx complaint rear burners not igniting. inspected unit and verfied complaint. LR burner has no spark. RR burner has spark and is igniting but noticed everyonce in awhile it misses a spark. switched cartridges and issue stayed with the cartridge. found crack in ignitor wire insulation where its touching the burner tube. covered bare spot with electrical tape and tested. burner now sparking and igniting everytime. wrapped rear ignitor wire in other cartridge where it could touch ground also. tested and all ignitors sparking and igniting immediately everytime now. unit is now working properly.
We serviced a
MAYTAG WASHER
Model A612
Near Reading, PA 19610
Drew B.
Job Details: 11/28/2022
cx complaint that unit is not washing and goung through the cycle i found the oil dripping under the unit coming from the clutch brake. looling up parts found the unit to be NLA and no service can ber perfomed; ordrng 1 200835 (brake rotor bearing)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Reva, VA 22735
Eric F.
Job Details: 11/28/2022
"Confirmed cx complaint unit making rumbling noise, end chime not ringing. Checked unit. found that rotor mounting screw had come loose and fallen out of bottom of assembley. Remounted screw, unit no longer rumbling. Ordering UI to address failed speaker issue.; ordrng 1 W11478526 (panel, UI)"
We serviced a
WHIRLPOOL WASHER
Model MHWE201YW00
Near Washington, DC 20003
Samuel R.
Job Details: 11/28/2022
replaced bellow and tested unit.now working properly
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Stephenson, VA 22656
Danny R.
Job Details: 11/28/2022
found dryer timmer shafter broken off replaced with new timer works fine checksok
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Stephenson, VA 22656
Danny R.
Job Details: 11/28/2022
found dryer timmer shafter broken off replaced with new timer works fine checksok
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near Poolesville, MD 20837
Julian H.
Job Details: 11/28/2022
replaced valve tested & working
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Williamsburg, VA 23188
Carl A.
Job Details: 11/28/2022
cx complaint of unit leaking water from the left of unit tested unit cold not duplivated promble but found Technical Service Pointer #: W11651001 ordering parts to repiar unit called techline spoke with Rob SR#7735064097; ordrng 1 W11590590 ( RING-TUB)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Arlington, VA 22206
Lloyd B.
Job Details: 11/28/2022
"Cx complained the unit did not operate and there is a tub full of water. Inspected the unit and found a broken wire at the drain pump. With a wire repair kit, repaired the wire and the unit drained the water out. Tested in diagnostics and it passed each test. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WTW8900BC0
Near Bowie, MD 20720
David J.
Job Details: 11/28/2022
Cx cancelled appt needs vent cleaned professionally. He thought we cleaned vents
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Arnold, MD 21012
Alexander D.
Job Details: 11/28/2022
"cx complaint unit not cooling properly. inspected unit and verified complaint. found evap overfrosted. defrost thermistor is reading 32k ohms while encased in frost, should be good. found evap harness has bad connection on brown wire to heater. resecured connection and element started heating. cleared all frost with steamer. ordering evap harness, call cx to schedule return visit once we have eta on parts.; ordrng 1 W11581973 (evap harness)"
We serviced a
JENN-AIR BUILT-IN M/W
Model JMDFS30HL01
Near Boyds, MD 20841
Julian H.
Job Details: 11/28/2022
replaced parts & working
We serviced a
WHIRLPOOL FREEZER
Model WRS588FIHZ04
Near Newport News, VA 23602
Lucas R.
Job Details: 11/28/2022
"thawed evap, replaced door and harness, u.i included on new door, verrified seal, tested, unit working as designed.; ordrng 1 W10271540 (fitting LR/VS), used 1 W10271540 (fitting LR/VS) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ
Near Newark, DE 19702
Frederick R.
Job Details: 11/28/2022
CX complaint is DW will not drain. Inspected/tested and found cx had installed new disposal and forgot to punch the hole on side for drain. Punched hole and retested and DW is now draining and working properly. Job is complete. CX called in 11/17/22
We serviced a
WHIRLPOOL OVEN
Model WFG550S0LZ1
Near Lewes, DE 19958
Michael E.
Job Details: 11/28/2022
CX complaint: no simmer on cooktop and not heating properly in oven. Tested and verified complaint. CX told me that she smells gas when oven not keeping temp. Burner was lighting well but the air shutter was all the way open so i adjusted the air shutter. Also adjusted cooktop flames and i found the center burner head is not lighting all the way around. I believe i corrected the oven heat problem but ask on return just in case. Ordering center burner head. Scheduled next visit for 12/5 AM; ordrng 1 W11435660 (center burner head)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Chesapeake, VA 23322
Zachery R.
Job Details: 11/28/2022
"replaced motor, tested, unit working as deisgned."
We serviced a
JENNAIR COOKTOP
Model JGD8130ADS
Near Severn, MD 21144
Alexander D.
Job Details: 11/28/2022
cx complaint rear burners not igniting. inspected unit and verfied complaint. LR burner has no spark. RR burner has spark and is igniting but noticed everyonce in awhile it misses a spark. switched cartridges and issue stayed with the cartridge. found crack in ignitor wire insulation where its touching the burner tube. covered bare spot with electrical tape and tested. burner now sparking and igniting everytime. wrapped rear ignitor wire in other cartridge where it could touch ground also. tested and all ignitors sparking and igniting immediately everytime now. unit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Newark, DE 19716
Alexander W.
Job Details: 11/28/2022
RC door damaged. Ordering RC door and badge cannot resched due to SO part. ; ordrng 1 LW10912075 (RC door) and 1 W11223753 (Badge)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Owings Mills, MD 21117
Keith H.
Job Details: 11/28/2022
cx complaint is no lights inspected unit and repalced all LEDs with updated LEDs unit is working
We serviced a
WHIRLPOOL WASHER
Model mvwb765fw3
Near Norfolk, VA 23508
Anthony D.
Job Details: 11/28/2022
cx complaint door is broke and will not shut properly checked unit to find plastic where hinge is broke allowing rear corner of door to pop up not allowing unit to operate properly quoted cx $120 service call $110 labor $225.68 parts $15 shipping $13.54 tax totaling $484.22 cx unsure if repair or replace at this time cx paid $120 service call cx will owe $364.22 if they decide to go ahead with repair.
We serviced a
WHIRLPOOL WASHER
Model LTE5243DQ1
Near Washington, DC 20009
Mitchell H.
Job Details: 11/28/2022
cx complaint unit is not turning. confirmed complaint. popped top off slightly and saw belt shredded. unit will need a new belt. could not get in unit well as its in a tiny bathroom and could use a 2nd tech to help as its a all in one. cx paid in full and please reschedule as a 2nd tech when parts arrive.; ordrng 1 3394652 (belt) and 1 2ndtech (2nd tech) and 1 LOOK (LOOK)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ1
Near Wilmington, DE 19808
Andrew W.
Job Details: 11/28/2022
"Per prior diagnosis, replaced control. tested unit and unit is working as designed. job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Charlottesville, VA 22902
Kyle A.
Job Details: 11/28/2022
Installed valve and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL ICE MAKER
Model WUI95X15HZ01
Near Lewes, DE 19958
Michael E.
Job Details: 11/28/2022
"CX complaint: screaming sound from unit. Tested and verified complaint. CX found when he put his hand on the resevior drain pukmp, the sound changed. I could hear the res drain pump was loud but not as loud as it had been for CX. Ordering resevior drain pump. Cannot rteschedule due to NW part.; ordrng 1 W11542868 (resevior drain pump)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Springfield, VA 22151
Carl R.
Job Details: 11/28/2022
Called cx at 5:25. Went to voice mail. Cx is home. Inspected unit and found sensing light flashing. Talked with tech support and attempted to utilize unit in diagnostic mode. 3 attempts was made and diagnostic mode was not going into diag mode. Ordering control and suspension is needed. More time is needed for diag. And tech support must be called. Also unit needed to be Calibrated. See pics of thank you card. For further notes.; ordrng 1 W11170319 (Control) and 1 W10780045 (Suspension)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Easton, MD 21601
Emmanuel R.
Job Details: 11/28/2022
"Cs icemaker stopped making ice, confirmed complaint. I found the icemaker is unresponsive and fill tube is frozen over. I replaced icemaker and defrosted fill tube. Unit is now workimgn properly. Advised customer to allow 24hrs for icemaker to start making good ice."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSO48QMB01
Near York, PA 17403
Sal R.
Job Details: 11/28/2022
I was able to assist DB .; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Reisterstown, MD 21136
Keith H.
Job Details: 11/28/2022
7735140499...cx complaint is still no ice inspected and found the pantry drawer control is shorted called techline and was advised to replace the harness and control; ordrng 1 W11170612 (harns-wire) and 1 WPW10503833 (cntrl-elec)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS03
Near Potomac, MD 20854
Roberto I.
Job Details: 11/28/2022
"Replaced part, ran harvesting and fill. The icemaker worked as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS
Near Powhatan, VA 23139
Jerod R.
Job Details: 11/28/2022
sump had failed replaced sump and tested unit is now fully functional and working as designed
We serviced a
WHIRLPOOL DRYER
Model WET4124HW0
Near Washington, DC 20009
Mitchell H.
Job Details: 11/28/2022
cx complaint unit is not staying on unless you hold switch. inspected unit and found unit was not wired correctly when it was first plugged in whihc in result fried the PTS switch.now that the unit is wired correctly the new PTS switch i installed from pre id is working properly. job completed. unit covered under entitlements.
We serviced a
MAYTAG WASHER
Model MVWB765FC2
Near Bel Air, MD 21015
Brian R.
Job Details: 11/28/2022
cx complaint is a burning smell one day towards to end of the cycle. said whats in the dryer is what she was washing. looks to be maybe a half a load full. found code F7E9 Locked Rotor. cleared codes and tested unit. ran a drain and spin and rapid wash real quick before calling unit in so everything was checked. unit wont engage high speed spin. spins slow then unit shuts down. did find a small trace of water or oil under rotor at slider. unit has a good rock or wabble as shaft seems warped. smell could be burning oil and parts with gearcase heating up. called Safety and spoke to Quinny and SR#7735068948 wrong parts list uploaded when called in. updated list and advised only service call covered and provide cx with info to call safety about repairs. gave cx quote.; ordrng 1 W10754158 (Stator Motor 0.00) and 1 W10734521 (Slider 18.64) and 1 W10754448 (Clutch 85.97) and 1 W10754161 (Rotor Motor 0.00) and 1 W11393685 (Gearcase 263.77)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Arlington, VA 22201
Lloyd B.
Job Details: 11/28/2022
Cx complained the air filter light comes on. Instructed the cx to hold the reset button. Install and instruct have not been fufilled yet. Cx instruct. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFC310S0ES1
Near Bel Air, MD 21014
Brian R.
Job Details: 11/28/2022
cx complaint is knob to the LF burner just broke and comes off at times when turning burner on. found inside knob piece is broke and knob wont stay on and secure. she said they have coverage and getting ready to renew again.; ordrng 1 WP3148952 (Switch) and 1 WP3149400 (Switch)
We serviced a
MAYTAG WASHER
Model WTW5000DW2
Near Bumpass, VA 23024
Thomas B.
Job Details: 11/28/2022
Cx complaint unit is not working properly inspected unit found agitator plate will not come off will need to break off. Wash basket is wobbly as can be pretty sure hub is the issue unable to confirm due to the agitator plate ordering parts washplate and hub for return qouted 398.16 cx paid 288.16 will still owe 110.00 for labor; ordrng 1 W10752283 (washplate) and 1 W10528947 (drive hub kit)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Severna Park, MD 21146
Alexander D.
Job Details: 11/28/2022
"cx complaint RH door gasket tearing. inspected unit and verified complaint. left side looks good. replaced rh door gasket, fluffed gasket with heat gun. tested unit. unit is now working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Chester, VA 23831
John P.
Job Details: 11/28/2022
CX complaint door not staying closed checked unit founded improperly molded replaced the door tested working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Chester, VA 23831
John P.
Job Details: 11/28/2022
CX complaint door not staying closed checked unit founded improperly molded replaced the door tested working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near McLean, VA 22101
Jason A.
Job Details: 11/28/2022
\'WTW4816FW2 Update MS. CX complaint WASHER noisey duing start of spin. No error codes. Did a manual slow spin agitate 3X & fast spin agitate. Checked motor & agitator. No oil leaks. CX states noise is like plastic. Ran quick wash. No odd noises heard. Parts in stock > JJ; ordrng 1 W11481722 (actuator) and 1 W10721967 (splutch)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Burtonsville, MD 20866
Andrew H.
Job Details: 11/28/2022
"Called Cx to check availability for appointment, Cx stated they canceled appointment on day it was scheduled."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near Rehoboth Beach, DE 19971
Michael E.
Job Details: 11/28/2022
"CX complaint: sparking sound and burning smell. Tested and verified complaint. CX played a video of this for me upon arrival. It sounded like rapid fire sparking. I found the fuse hadf blown and the transformer had a burn mark at its base. CX told me previous repair man had replaced the transformer. Ordering transformer, capacitor, magnetron and fuse. Cannot reschedule due to needing to coordinate for when CX is here (vacation home). CX would prefer ME for return visit if possible.; ordrng 1 W10836753 (transformr) and 1 W10850446 (capactr-mg) and 1 WPW10693025 (magnetron) and 1 W10138793 (fuse)"
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near Port Deposit, MD 21904
Neil H.
Job Details: 11/28/2022
replaced the control and the pressure switch tested unit all tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS03
Near Sterling, VA 20166
Christian C.
Job Details: 11/28/2022
Installed fill tube. Tested IM. IM filled.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Owings Mills, MD 21117
Keith H.
Job Details: 11/28/2022
cx complaint is no lights inspected unit and repalced all LEDs with updated LEDs unit is working
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ0
Near Yorktown, VA 23690
Carl A.
Job Details: 11/28/2022
"cx complaint of unit not heaitng,checked unit to find dioed arching ordering parts for repairs; ordrng 2 W11256462 (High-Voltage Diode)s and 1 W11391712 ( Magnetron) and 1 W10850446 (capactr-mg)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Berryville, VA 22611
Danny R.
Job Details: 11/28/2022
installed parts checskok
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW0
Near Joppatowne, MD 21085
Neil H.
Job Details: 11/28/2022
replaced the motor and blower unit checked good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Easton, MD 21601
Emmanuel R.
Job Details: 11/28/2022
"Cs unit is not cooling both sections , confirmed complaint. I found the evap frozen over. Heater turns on in diag but not on its own, Replaced thermistor and harness but it still needs a control. Ordering control.; ordrng 1 W11566851 (control)"
We serviced a
UNKNOWN HOOD
Model UXT4236ADS2
Near Moseley, VA 23120
John P.
Job Details: 11/28/2022
CX complaint unit not working checked unit found fan blade not staying on shaft upon opening new assembly found new fan blade broken reordering motor assembly; ordrng 1 WPW10395033 (Fan assm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM02
Near Lancaster, PA 17603
Justin L.
Job Details: 11/28/2022
Was able to access unit and install new door switch. Unit works as designed no further work needed.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Mechanicsville, VA 23116
Jonathon C.
Job Details: 11/28/2022
"cx complaint, gas leak reported by propane company. propane company claimed leak is coming from the line going into the appliance from the valve. i checked with electric leak detector and soapy water. unable to find leak at valve, when leak detector is brought to the hole from under the house that the line comes from, it goes off then. took pictures of this and demonstrated this to the customer. i do not beleive that this leak is coming from anything related to the appliance. job is complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Newark, DE 19713
Andrew W.
Job Details: 11/28/2022
"Cx complaint is unit not washing dishes properly. inspected and verified complaint. upon inspection cx stated he tried to fix the issue himself. unit was sticking out of the counter, the drain line was caught between the frame of the unit and the cabinet. the water line was completely disconnected from the unit and from under the sink. the drain line was uninstalled and when the cx reinstalled it put it on the outside of the unit frame which is how it became kinked when he tried to push it back in. behind the unit is an exposed junction box where the cx has the power line for the dishwasher spliced into the garbage disposal. the garbage disposal has signs of rusting and when testing draining had no water passing into it despite having a punchout. called WPTL SR#7735144124 cont in sticky; ordrng 1 look (look)"