Service History 705 - VIA Appliance

We serviced a

JENNAIR REFRIGERATOR

Model JS48PPDUDB02

Near Manassas, VA 20110

Robert W.

Job Details: 02/14/2023

REplaced the leaking water line and tested unit is now working properly.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Hampstead, MD 21074

Drew B.

Job Details: 02/14/2023

cx complaint that unit is still getting the f89e1 error code and is intermittingly coming up i have spoke to robert.. techline infromed all been replaced had me order flow metere per error and the v ent fan being the correspoinding error of FAE10stored as well with issue he has seen in past to reoslve do both; ordrng 1 W11414073 (vent fan) and 1 W11545539 (gasket) and 1 W11535094 (inlet valve)

We serviced a

WHIRLPOOL WASHER

Model WFW9151YW00

Near Arlington, VA 22209

David J.

Job Details: 02/14/2023

CX complaint water is not coming into unit arrived to appointment and found unit is stacked attempted to test unit and water does not come in. Explain to CX that I have to have a second technician here to remove the dryer. CX was not aware about the fees for a second technician And that he would be due to pay the service call and second tech before we came out. CX denied payment and I explained if we ever have to come out he will have to pay before we come. Cx refused payment and no work was done at this job because unit is stacked

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near Middletown, MD 21769

Ricardo S.

Job Details: 02/14/2023

"Cx complains that the upper rack has a broken part, inspected unit and found a bad adjuster.. slide cks ok, replaced adjustter from v/s LOOK LOOK unit tested and works fine; ordrng 1 WPW10546503 (adjuster Rs V/S), used 1 WPW10546503 (adjuster rs V/S) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Hockessin, DE 19707

Taylor F.

Job Details: 02/14/2023

Cx complaint is unit not starting. Tested inspected and verifed complaint. Found the plug on the latch to not be seated properly. Corrected connector on latch and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Little River, SC 29566

Rolf K.

Job Details: 02/14/2023

Missing bottom cover plate and screws. Ordered access panel and fasteners.; ordrng 1 WPW10503548 (panel fasteners x2) and 1 W10827631 (access panel black)

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Bel Air, MD 21014

Neil H.

Job Details: 02/14/2023

CX COMPLAINT DRYER WASN'T DRYING PROPERLY REMOVED LINT TRAP IN UNIT CLEARED AND AT THE OUTSIDE TRAY UNIT TESTED GOOD.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS0

Near Ashburn, VA 20147

Richard B.

Job Details: 02/14/2023

"CX complant. Dishwashe rfilter dosent stay in place. Inspected unit and found screen bent not allowing filter a good catch to stay in place. Ordering filter and screen. Further work needed, RB; ordrng 1 W11590541 (screen) and 1 W11460958 (filter)"

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ1

Near Aylett, VA 23009

Thomas B.

Job Details: 02/14/2023

Cx complaint unit is not working properly inspected unit removed and replaced the terminal block not working melted removed and replaced the terminal block tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Clinton, MD

Shawn D.

Job Details: 02/14/2023

builders complaint unit came damaged. inspected unit and panel is damaged and is causing the door to bind when opening. unit needs a new front panel. ordering panel for return; ordrng 1 WPW10274902 (panel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Hyattsville, MD 20781

Samuel R.

Job Details: 02/14/2023

installed door gasket and unit is now sealing properly.unit is now good

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW5

Near Jefferson, MD 21755

Ricardo S.

Job Details: 02/14/2023

"the customer complains is that when she was cooking she heard a.. noise, then she move the pan from the burner and the glasstop cracked..apparently is a thermal event .. order part..the client does not find the receipt; ordrng 1 W11175877 (cooktop)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Carlisle, PA 17013

Bernard M.

Job Details: 02/14/2023

Replaced LEDs and all illuminate. Unit checks good

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Williamsburg, VA 23188

Justin W.

Job Details: 02/14/2023

"arrived to find error code f3e3, f0e5,f0e9. ran dlms calibration. reentered diagnostics. cleared stored codes. called techline spoke to Derrick sr7735657735.; ordrng 1 W11198271 (valve harness) and 1 W11283592 (motor) and 1 W11220230 (valve)"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Waynesboro, PA 17268

Andrew S.

Job Details: 02/14/2023

Cx complaint is that the unit is not heating up. Upon arrival I found that the unit is tumbling but the heat is not working. I found that the unit has the proper incoming voltage. I then removed the rear cover and found that a wire was not connected to the temp selector switch. I reconnected the wire and tested the unit and found that it is now heating as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Hagerstown, MD 21740

Ken M.

Job Details: 02/14/2023

"Customer complaint is that the unit is not cooling properly. Evaporator is not frosting over, nor does it have a proper frost pattern. Compressor inspected and found the windings tested good, but the compressor is cold. Confirmed power to the start device, but no power out of it. Run capacitor tested good. Ordering start relay.; ordrng 1 W11547180 (start relay)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Chantilly, VA 20151

Justin S.

Job Details: 02/14/2023

replaced the parts and tested. the unit is now good

We serviced a

MAYTAG DRYER

Model MED5740TQ0

Near York, PA 17403

Sal R.

Job Details: 02/14/2023

"CX compliant was that the dryer was making a loud thumping noise. I found that the roller support on the left rear side was crakced. I used a dryer kit from van stock to correct the issues. Unit test good.; ordrng 1 4392065RC (dryer kit (VS)), used 1 4392065RC (dryer kit) from stock"

We serviced a

WHIRLPOOL DRYER

Model MED6200KW0

Near Littlestown, PA 17340

Drew B.

Job Details: 02/14/2023

when arrived found the unit to be functional just instructed cx on what to expect led wise when on each setting time dry will start sensing the ninstantly hop to wet the reamining cycle. and on nomral dry will also do so to the wet led not sense after the certain point. unit is functinoal

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW1

Near Petersburg, VA 23803

Zachery R.

Job Details: 02/14/2023

"cx complaint unit not advancing cycles, checked unit, unit displaying f7e1 basket speed fault, tachometer test checked out good, come to find side to side play in gearcase shaft also defective cap not allowing motor to turn, ordering all parts needed to complete repair, advised cx they will be contacted for return visit.; ordrng 1 W11454372 (gearcase) and 1 W11497303 (motor) and 1 W10721967 (clutch) and 1 W11239857 (belt) and 1 W11428524 (cap)"

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LZ1

Near Gainesville, VA 20155

Ezra M.

Job Details: 02/14/2023

"upon installing regulator, found bake element not lining up with regulator. called techline, documented, stated unit cannot be repaired, and advised to have cust call customer service."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Wilmington Manor, DE 19720

Taylor F.

Job Details: 02/14/2023

Cx complaint is f2e2 error code. Tested inspected and verifed complaint. Found the control panel to be defective causing moisture to get into the UI and short it. Replaced UI from pre ID and verifed that was the only issue. Ordering control panel so issue doesnt happen again. Rescheudled for 2/17/23.; ordrng 1 W11116422 (panel-cntl)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Gainesville, VA 20155

Ezra M.

Job Details: 02/14/2023

long dry times. Found the dryer vent clogged with lint. removed clog and verified unit is working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Frederick, MD 21701

Ricardo S.

Job Details: 02/14/2023

"Cx complains about a bad odor and taste in the water.. inspected unit, water filter cks ok, water supply line cks ok.. the water pressure form supply vavle is good. water has a bad taste// order reservoir and valve; ordrng 1 W11269264 (reservoir) and 1 WPW10179146 (valve-inlt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Springfield, VA 22150

Lloyd B.

Job Details: 02/14/2023

Knocked on the door and cx showed an email from Costco saying they were doing an exchange on the unit. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW3

Near Martinsburg, WV 25403

Ricky E.

Job Details: 02/14/2023

the unit during spin is making noise. the faster it spins the louder the noise. the unit seems out of round.. need parts and a 2nd man; ordrng 1 w11460604 (tub assy) and 1 w11316766 (shocks) and 2 2ndman (2nd man)s and 2 2callcount (2 call count)s

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Alexandria, VA 22312

Lloyd B.

Job Details: 02/14/2023

Cx complained of damage. Installed new panel and there is no longer damage. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Lancaster, PA 17603

Justin L.

Job Details: 02/14/2023

Cx complaint unit making noise. Was able to access unit and found idler seizing causing wear on belt. Also found rollers wearing. Ordering parts and cx will look at his schedule and call back to set return; ordrng 1 WP691366 (idler) and 1 341241 (belt) and 2 WPW10314173 (roller)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Virginia Beach, VA 23456

Carl A.

Job Details: 02/14/2023

"cx complaint of unit making noise, somethime not cooling and no lights, and also shwoing po.unit was unplugged pior to tech arrival,plugged in unit ran trhough tested 4 never hear the 3 way called techline spoke with Robert was unable verfiy problem at this time"

We serviced a

WHIRLPOOL DRYER

Model WED5100HC0

Near Lancaster, PA 17603

Justin L.

Job Details: 02/14/2023

Cx complaint door not staying closed. Was able to access unit and found failure of the recievers casued the hinges to fail. Spoke to CE Ordering the parts needed and setting return for Fri 2/17/23; ordrng 2 W11568982 (reciever)s and 2 W11551301 (hinge)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Darlington, MD 21034

Neil H.

Job Details: 02/14/2023

ISSUE OF DRYING AND WASHING RAN HOT WATER TO THE SINK RAN DISHWASHER WHEN WATER WAS HOT BUT DISHWASHER COLD AS ICE COLD THE DISHWASHER IS CONNECTED TO COLD WATER SIDE OF SINK ON THE LEFT OF SINK AND REFRIG. TO THE HOT SIDE INSTALLERS DID INSTALL BACKWARDS SO ISSUE IS WITH WATER SOURCE CX WILL HAVE INSTALLERS BACK TO CORRECT HEATER WORKING BUT WORKING AGAINST COLD WATER

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Norfolk, VA 23502

Carl A.

Job Details: 02/14/2023

"cx complaint of unit of wash plate came off cause it not wash clothes,checked unit to find threads in drive shaft to strip screw as it had backed out and was unable to new screw to lock wah plate down unit will need gear case ordering part needed for repairs; ordrng 1 W10752187 (Washplate Screw) and 1 W10752283 (washplate) and 1 W11393685 (Transmission Gearcase) and 1 W10734521 (Clutch) and 1 LOOK/LOOK"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW3

Near Saint Charles, MD 20602

Robert A.

Job Details: 02/14/2023

"Cx complaint that the unit is not spinning/wringing the clothes at the end of the cycle. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. I asked the cx what kind of cycles she uses, mostly normal and delicate. I informed the cx about the spin modifier button. I recommended for her to manually increase the speed for better spinning performance. The unit is working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Virginia Beach, VA 23452

Carl A.

Job Details: 02/14/2023

"cx complaint of unit not starting,checked unit to find the following error codes F8E1,F9E1,F0E7,checked unit to find that the hinges have failed not allowing lid to fully close to be able to engage lid lock and run cycle,also found play in drive shaft as well ordering parts needed fo repairs; ordrng 1 W11551369 ( HINGE) and 1 W11551376 (Hinge, Lid (right)) and 1 LOOK/LOOK and 1 W10752187 (Washplate Screw) and 1 W10752283 (washplate) and 1 W11449840 (Transmission Gearcase) and 1 W10721967 (Drive Clutch Kit) and 1 W11239857 (Drive Belt)"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0ET1

Near Waldorf, MD 20602

Robert A.

Job Details: 02/14/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed. When I removed the bake element I notice the outer surface of the oven cavity has spots with a burned texture to it. The oven's outer surface texture is most likely the cause of the burning smell. I took photo and will call WP to document the issue.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Virginia Beach, VA 23452

Carl A.

Job Details: 02/14/2023

"cx complaint of freezer froming frost along the door and heavy on the left side of freezer,checked unit to find the slider on the left side is not retracking full to close door fully ordering parts needed for repaiir; ordrng 2 WPW10120018 (slide rail (frz))s"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Springfield, VA 22151

Lloyd B.

Job Details: 02/14/2023

Cx complained the unit did not heat. Inspected the unit and found there is an error code of F4E2 for heater open. The unit already has the upgraded element. Pulled the unit out and the left side of the heater was unplugged. Reconnected and the unit will now heat dry. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Laurel, MD 20723

Robert L.

Job Details: 02/14/2023

"starter repair, had to chisle off washplate, could not get hub off shaft, tried drilling holed(broke 3 bits) and chisling but rusted one, will need tub over haul, ordering tub, basket, filter,screw, hub......transmission,belt, cam and washplate at house w/ screws and cap for hub in box....... 2 count 2 tech (unit needs lifted out of pan into kitchen and entire tub/basket/trans needs to be lifted out as one piece); ordrng 1 W11219115 (TUB inspect) and 1 W10752719 (basket) and 1 WPW10215093 (filter) and 1 WP8533928 (filter screw) and 1 W10528947 (drive hub kit) and 1 look (look) and 1 look (look)"

We serviced a

MAYTAG DRYER

Model MGD7230HW0

Near Selbyville, DE 19975

Michael E.

Job Details: 02/14/2023

CX complaint: long dry times. Tested and verified complaint. CX did have venting cleaned out since last visit. I ran air flow test and now unit is failing in the yellow. I advised CX to call the company that cleaned unit to double check venting. Unit is working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Vienna, VA 22180

Christian C.

Job Details: 02/14/2023

Cx complaint unit is leaving residue on clothes after wash. Inspected unit no errors. Ran through diagnostic cycle no issues. Inspected parts underneath unit. Found oil in shield. Ordering gearcase and splutch. Gearcase and splutch none in stock at upper marlboro 10+ at whirlpool.; ordrng 1 W11454734 (gearcase) and 1 W10721967 (splutch) and 1 look (look)

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS20

Near Ocean View, DE 19970

Michael E.

Job Details: 02/14/2023

Replaced console as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Virginia Beach, VA 23451

Carl A.

Job Details: 02/14/2023

"cx complaint of outter door on microwave shater,confrim door damaged ordering parts needed for repairs; ordrng 1 W11600216 (Door Assembly (stainless))"

We serviced a

KITCHENAID DBL WALL OVEN

Model KODE500ESS00

Near Rockville, MD 20850

Julian H.

Job Details: 02/14/2023

CX complaint about unit is making a loud noise inspected on diagnostics & found noise from convection fan GAVE CX A QUOTE & WILL THINK ABOUT IT COLLECTED PAYMENT THRU APP

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Ashburn, VA 20147

Richard B.

Job Details: 02/14/2023

"CX complant, Frost in fresh food compartment. Found unit needs evap tray kit. due to warped tray.and frosted evap Scode covers labor only s16360 . . In stock CX paid in full, RB; ordrng 1 W11457241 (drip tray 77.34)"

We serviced a

KITCHENAID RANGE

Model KSDB900ESS4

Near Reston, VA 20191

Brian F.

Job Details: 02/14/2023

"Cx states convection fan making noise, FL burner not igniting. Tested, confirmed complaints. Inspected FL burner, issues caused by blocked orifice, cleared blockage, burner now ignites. Installed new convection fan assembly and convection fan baffle, tested, rubbing noise is gone. Unit is now working properly."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Brambleton, VA 20148

Richard B.

Job Details: 02/14/2023

CX complant. Microwave fan dosent work after last service. Inspected unit and found fan and control board buzz when fan is turned in and no air moves . ordering control board and fan motor. RB; ordrng 1 W11342846 (control) and 1 W11441128 (fan)

We serviced a

KITCHENAID RANGE

Model KESS907SSS02

Near Reston, VA 20194

Brian F.

Job Details: 02/14/2023

"Cx states oven bake and broil not heating, tested and confirmed. Snapped photo of pre-existing crack in cooktop. Inspected unit, broil element measuring open, receiving 240VAC, bake element measured 28ohm receiving no voltage at all. Unit needs broil element WP9760774, and control WPW10181438. Unit is almost 10 years old, cx is going to replace unit."

We serviced a

WHIRLPOOL ICE MAKER

Model KUIX535HPS0

Near Olney, MD 20832

Robert L.

Job Details: 02/14/2023

"cx complaint no power, unit has external pump which was cutting power, removed pump and cleared hoses still no power , quoted $640 to replace pump but was able to reattache tubing for gravity drain, flusshed were gallons and it drained fine, tested all ops ok, collected $120 visa; ordrng 1 W11539855 (pump)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WML75011HZ10

Near Charlottesville, VA 22911

Danny R.

Job Details: 02/14/2023

thereisnt any funchal issues with unit was installed wrong cx will rrach out to installers to rewinstall unit correclty

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Bristow, VA 20136

Robert W.

Job Details: 02/14/2023

Arr at CX and Unit is in the garage advise cx indorder to look at unit unit needs to be in a climent controled area.; ordrng 1 look (look)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Elizabeth City, NC 27909

Branden R.

Job Details: 02/14/2023

"cx complaint washer - medium level didn't bring enough water to cover clothes checked unit and found unit will just fill and drain , found pressure hose unseated from tub of unit not allowing control to sense water level . reseated and tested unit is running as designed ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Williamsburg, VA 23185

Justin W.

Job Details: 02/14/2023

cx complaint unit not cooling correctly. 16 days no unit checked unit to find temps at 48fc and 50 rc. called techline spoke to Rob. was advised to do a nitrogen pressure test to find leak. sr7735727645; ordrng 1 W11546692 (evap) and 1 W11370574 (compressor) and 1 W11109499 (drier) and 1 W11506635 (coupler) and 1 nitro (nitro)

We serviced a

WHIRLPOOL DRYER

Model WED6620HW2

Near McLean, VA 22101

David J.

Job Details: 02/14/2023

"Cx complaint wants to have the unit inspected before going out of warranty, arrived and found no errors. Unit runs and is very quiet. Cx stated he thinks that there is an issue with the vent. Explained over time these unit needs to be cleaned naturally the filter cannot catch all the lint. Could possibly help to have vent serviced that goes out house. Unit is working as intended. Job compete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Upper Marlboro, MD 20774

Shawn D.

Job Details: 02/14/2023

"opened system and alot of freon came seemded like the same amount a 134a unit would give off. replaced compressor couplers used uv drier from v/s then vacumed unit down and filled tgo recomended. unit is good; ordrng 1 w10143759 (uv drier SD V/S), used 1 w10143759 (uv drier sd v/s) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Mechanicsville, MD 20659

Robert A.

Job Details: 02/14/2023

"I started to install the ordered part and found the unit's suspension rod came out of place causing the tub to be offset. I corrected the rod position, tested and calibrated the unit for the cx. The unit is working as designed. I also found alot of debris and baby clothing under the leveling feet not allowing the unit to sit level. I removed the items and leveled the unit for the cx."

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Stephenson, VA 22656

Daniel J.

Job Details: 02/14/2023

issuses with fitment of oven bottom one sent with differnet color and different vents than the one inside unit reordering oven bottom new one grayish tone with dual venting on both sides new construction; ordrng 1 wp3195097 (oven bottom)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Ashburn, VA 20147

Jason A.

Job Details: 02/14/2023

"CX complaint FRIDGE not cooling no ice. Cleared iced up FC eval & replace harness, compressor . Install coupler & drier. Check for leaks. Runvac & filled with 4.5 OZ r134. Good frost pattern & good running + equalise pressures & amp draw. Test all fans working & FC evap defrost htr gets hot. Cycle icemaker check 120 & filled 97. NO LEAKS > JJ"

We serviced a

MAYTAG MICROWAVE

Model MVWP575GW1

Near Virginia Beach, VA 23456

Carl A.

Job Details: 02/14/2023

"cx complaint of unit not filling ,ran unit in diag to find that the cold water valve has an internal blockage, not allowing unit to find with the correct water level error code F8E1 ordering parts needed for repairs; ordrng 1 W11205048 (Washer Water Inlet Valve)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Chestertown, MD 21620

Frederick R.

Job Details: 02/14/2023

CX complaint is no cool in FC. Upon arrival found pressures at 25vac on LS and 40 on HS. Low side teeterin between 18 and 25 in vac. Found clog at joint on coupler and when running nitrogen through unit drier was spurting. Put nitrogen through until there was a steady flow into cap line. Replaced drier and coupler and pressure tested unit at 140psi and found no leaks. Vac'd down to 30in for 20mins and then filled with 56g of R600a. After pressures equalized low side sat at 12in vac and high side was at 50psi with compressor on. Spoke to EW. These are good pressures. Informed CX 24-36 for unit to get to temps. Job is complete

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Charles Town, WV 25414

Daniel J.

Job Details: 02/14/2023

oven setting off carbon detectors tested 55ppm called tech line soot building u in oven cabinet informed to switch out orficies for lp transfered to safety sr773526090; ordrng 1 W10758273 (orifices lp) and 1 WPW10400495 (lp bake orif) and 1 W11449506 (regulator)

We serviced a

WHIRLPOOL RANGE

Model WFE710H0AE

Near Portsmouth, VA 23702

Austin D.

Job Details: 02/14/2023

"cx complaint the unit is not heating up all the burners like it should. checked the unit and found that the nuetral on the terminal block was loose. tightened the nuetral wire and tested all burners and oven. unit is running as designed. if issue persists cx may need to have electrical looked at becuase the oven is working but over a long period of time the wires, outlet, or breaker could be over heating."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS07

Near Brambleton, VA 20148

Richard B.

Job Details: 02/14/2023

"CX complant. Frost in freezer. Inspected unit and found freezer dosent close all the way due to defective rails in freezer. Ordering rails and brackets, And cogs. Furthe rwork needd, RB; ordrng 1 W10544403 (bracket) and 1 W10544404 (bracket) and 2 13055901 (slide)s and 2 12002497 (gear)s"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Carlisle, PA 17015

Fred G.

Job Details: 02/14/2023

cx complaint unit is leaving wet clothes at the end of cycle. inspected unit and found 0 error codes stored. found drain hose is installed 87 inches from floor. checks good. drained tub and pulled filter out of drain pump and found no blockage. I did find a lot of cat hair in unit. i did find front drain hose were clogged with hair. i was able to it out. called TL advised cx to run the unit through a clean cycle and try again. charged cx only for serivce call in check . unit checks good

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Williamsburg, VA 23185

Justin W.

Job Details: 02/14/2023

cx complaint unit not washing dishes. checked unit to find no error codes. ran diagnostics to find sump not functioning properly. sump getting power. while looking up parts found sump NLA. called techline spoke to Austin. advised to go through parts research through whirlpool. sr7735726561; ordrng 1 W11164469 (sump)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Carlisle, PA 17013

Fred G.

Job Details: 02/14/2023

with the help of BM were able to access unit and replace all parts as per previous visit. was not able to test unit. unit does not have any hoses or drain hose.

We serviced a

KITCHENAID OVEN

Model KFGD500ESS04

Near Springfield, VA 22150

Lloyd B.

Job Details: 02/14/2023

6454 is the house number. Cx complained the units upper oven did not work. Inspected the unit and found the broil works and the ignitor receives 120 but does not glow. Unit needs new ignitor; ordrng 1 W11596211 (ignitor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Charlottesville, VA 22903

Danny R.

Job Details: 02/14/2023

installed pqarts checks ok

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS01

Near Norfolk, VA 23505

Austin D.

Job Details: 02/14/2023

cx complaint the unit is not making ice or turning on. found a bad drain pump under neath the unit. replaced the drain pump with one on vs. ordering a pump resevoir since it is oer filling making the drain pump over work.; ordrng 1 W11542867 (pump resevoir)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Aylett, VA 23009

Thomas B.

Job Details: 02/14/2023

Cx complaint unit is not working properly inspected unit found center post screw had backed off tightened down and showed cx to be careful of overloading can cause unit to touch floor causing the pulley to become hooked and unintentionally loosen screw tested and Inspected for proper use unit now functions Normally

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Westminster, MD 21158

Drew B.

Job Details: 02/14/2023

cx complaint that unit is not starting not washing i foudn power to the unit an fills and locks and then buzz when agitating/spinning.. will need W11395618 and schd for the 16th; ordrng 1 W11395618 (cap 6@trb)

We serviced a

WHIRLPOOL RANGE

Model WEG515S0LS1

Near Chesapeake, VA 23323

Austin D.

Job Details: 02/14/2023

"came out to resolve the issue. replaced the igniter and the burner is now sparking every time it is tried. therefore, i am returning the spark module. unit is running as desigend."

We serviced a

WHIRLPOOL DRYER

Model MED7230HW2

Near Hagerstown, MD

Ken M.

Job Details: 02/14/2023

"Customer complaint is that the unit will not run a cycle, makes loud noise and then stops. Issue confirmed. Noise occurs when turning the drum by hand. Unit broken down and found that the right rear support roller needs to be replaced. Unit ran with the drum removed and the motor still shut down. Unit needs a new motor and blower wheel.; ordrng 1 WP697772 (blower wheel) and 1 WPW10314173 (support) and 1 W11549461 (motor) and 1 look (look)"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKB0

Near Martinsburg, WV 25403

Ricky E.

Job Details: 02/14/2023

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL FREEZER

Model WDT970SAHZ0

Near Forest Hill, MD 21050

Neil H.

Job Details: 02/14/2023

CX COMPLAINT UPPER RACK WHEELS DEFECTIVE ORDERING UPDATED KIT; ordrng 1 W10712395 (Whirlpool Dishwasher Upper Rack Adjuster Kit)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Waynesboro, VA 22980

Danny R.

Job Details: 02/14/2023

found bottom door gasket out of place put back checksok

We serviced a

KITCHENAID ICE MAKER

Model KUIX305ESS2

Near Arlington, VA 22207

David J.

Job Details: 02/14/2023

Cx complaint unit is making small ice chips. Arrived to unit and inspected. Found very small chips. Put unit into diagnostic mode and both thermistors tested okay. Compressor ran and built full frost pattern and flashed at 4.5 degrees. Tested gas valve and removed frost pattern and flashed at 12 degrees. Found when testing water valve the water stream was very minimal and never filled during test. Checked water line and made it was on. Removed filter and tested and had same result. Inlet valve sounded weak. Unit needs a new inlet valve on return visit. Scheduled follow up and will return on set date. ; ordrng 1 W10897719 (Water inlet valve)

We serviced a

WHIRLPOOL DRYER

Model LER4634PQ1

Near Midlothian, VA 23112

John P.

Job Details: 02/14/2023

Upon arrival CX stated she's not paying for service she rents and was advised by leasing office to contact number which is how she got us advised to contact leasing office

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHB0

Near Millersville, MD 21108

Israel R.

Job Details: 02/14/2023

F4E3 Motor not running. Customer complaint unit is not washing. I tested the unit and the unit is not washing tested motor reading 8.7 ohms and control sending 120. Unit needs new sump collected 120. And they are going to buy a new one.; ordrng 1 W11087376 (pump&motor 249.98)

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Bethesda, MD 20814

Andrew H.

Job Details: 02/14/2023

"replaced all parts orderd. i calibrated unit and ran auto test mode, unit is now working properly"

We serviced a

MAYTAG WASHER

Model MED4500MW0

Near Fairfax, VA 22030

Justin S.

Job Details: 02/14/2023

the door is sitting at an odd angle on the front panel. replaced the hinges and the door now sits even. the unit is now ready; ordrng 2 WPW10362431 (hinge)s

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Elizabeth City, NC 27909

Branden R.

Job Details: 02/14/2023

"cx complaint unit not heating , checked unit and found heating element was not getting proper vac from motor side , disasembled and found connetion on motor half way unseated not allowing vac to element , properly seated connetion on motor and tested unit is now running as designed and heating ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Haymarket, VA 20169

Ezra M.

Job Details: 02/14/2023

"still ice on ice container, moisture in ff, and food freezing in crisper drawers. called techline, advised adding washer to bottom of left ff door and replacing ice container and seal.; ordrng 1 W11185686 (ice-contnr) and 1 WPW10287601 (seal) and 1 WP4317852 (adhesive) and 2 WP487576 (washer)s"

We serviced a

MAYTAG WASHER

Model MVW6230RHW2

Near Currituck, NC 27929

Branden R.

Job Details: 02/14/2023

"cx complaint unit banging noise inside checked unit and found no error codes , uninstalled and found cap lose coming from bracket that holds it allowing it to rub on belt and viberate on pully shield . reseated and tighten bracket so cap doesnt move . tested and calibrated unit is running as designed ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Wilmington, DE 19805

Taylor F.

Job Details: 02/14/2023

"Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. On arrival found unit had full frost pattern, unit had just gone into defrost. FC was around 10 and RC was around 40. Found fan spinning but making a grinding noise. Replaced evap fan from pre id. Unit has SP for compressor. Unit is intermittenly cooling. Ordering compressor, cannot reschedule at this time. 2CT SEALED SYSTEM; ordrng 1 W11370574 (compressor) and 1 W11504419 (coupler) and 1 W11504420 (coupler) and 1 w11506635 (coupler) and 1 w1043759 (drier) and 1 LOOK (LOOK)"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Lusby, MD 20657

David J.

Job Details: 02/13/2023

"F8E4 float switchCx complaint constant beeping in middle of cycle. Arrived today and inspected. Found error code above. Removed kick plate and inspected float switch and tray. Had water in tray. Removed water and ran a cycle to see if I could find a leak. Inspected insulation and had no water marks, while running could not find anything leaking. Ran a cycle for 15 minutes and forced drain. Cx stated they did not use soap on dishes before placing them in. Cx uses generic pods. Water in tray did not smell like soap or have any color so I dont believe this was a over suds issue. Could not find and leaks from unit. Cx will use unit and give us a call back of issue happens again. Unit is working as intended. Job complete"

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Rocky Ridge, MD 21778

Bernard M.

Job Details: 02/13/2023

"Cx complaint unit makes noise. When arrived cx had load in unit and when beginning to spin, unit made loud grinding noise. Inspected underneath and found the clutch is grinding. Removed clutch and found the teeth grinding doewn and oil is beginning to leak from gear case. Ordering parts and 2 call count for gear case repair. Once all are in contact cx to reschedule; ordrng 1 W11454372 (gear case) and 1 W10721967 (clutch) and 1 W10528947 (drive hub)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDH203

Near Richmond, VA 23229

Joseph D.

Job Details: 02/13/2023

Replaced compressor unit did not seem to be low on charge but just a failed faulty compressor. Unit cooling properly

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Alexandria, VA 22308

Lloyd B.

Job Details: 02/13/2023

"Cx complained the unit made noise. Installed new gearcase and tested and it no longer made noise. Job complete; ordrng 1 W10721967 (cam), used 1 W10721967 (cam) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Pawleys Island, SC 29585

Paul F.

Job Details: 02/13/2023

Installed new parts. All check ok.

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ08

Near Stevensville, MD 21666

Eric W.

Job Details: 02/13/2023

cheked the fridge thermistor at 6.38 omes at 41 degrees and freezer is 15.89 omes i cant tell if damper is moving unit will need new controls and damper and fridge thermistor; ordrng 1 W11399844 (control) and 1 W11269232 (ui) and 1 WPW10196393 (damper) and 1 W10316760 (thermistor)

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKB0

Near Burke, VA 22015

Robert W.

Job Details: 02/13/2023

"CX complaint is the unit giving F6E1 error. Inspected unit and found the UI not reponding at all pulled panel and found connections are good cycled power unit still not working, Replaced Ui and unit is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Richmond, VA 23233

Eric F.

Job Details: 02/13/2023

"Confirmed cx complaint door not shutting properly. Found cam malformed. Replaced with pre-id'd part, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM05

Near Richmond, VA 23222

Joseph D.

Job Details: 02/13/2023

Replaced dryer and compressor and unit cooling properly. No leak with nitrogen. Unable to use evap bc no evap repair kit ordered 4487444. If problem persists send with evap and 4387444

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Burke, VA 22015

Robert W.

Job Details: 02/13/2023

Replaced motor and unit didnt work pulled door panel and found the harness and or control has a short can move harness and motor starts working moved connector and motor stops unit will need control and harness. CX declined repair

We serviced a

WHIRLPOOL WASHER

Model MHWE950WW02

Near Alexandria, VA 22309

Lloyd B.

Job Details: 02/13/2023

Cx complained of a leak. Installed new valve and tested and the unit no longer leaks. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Washington, DC 20011

Samuel R.

Job Details: 02/13/2023

installed gasket.turned on ice maker and unit is now good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Seaford, DE 19973

Michael E.

Job Details: 02/13/2023

Replaced the control and thermistor as per previous diagnosis. Tested unit and it is now workiung properly. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HBS04

Near Bel Alton, MD 20611

David J.

Job Details: 02/13/2023

Cx complaint unit not making ice. Arrived today and inspected and found it was not. Inspected harness at bottom of door and no tears. Placed unit into diagnostic cycle and ran test 44. Ice maker completed a harvest cycle. Ran test 45 and I could hear the valve try and kick on but was not dispensing water into ice maker. Pulled unit out and inspected dual valve that was changed by another complaint prior to us. Found valve was not plugged in correctly. Re connected valve and ran test. 45 again and now Ive maker filled with water. Tested water dispenser and that filled with water as well. Explained to Cx to give 24 hours for ice. Unit is now working as intended. Job complete

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS09

Near Washington, DC 20011

Samuel R.

Job Details: 02/13/2023

replaced parts and tested unit various times.unit is now good.

We serviced a

WHIRLPOOL RANGE

Model WFE510S0AS0

Near Germantown, MD 20874

Julian H.

Job Details: 02/13/2023

replaced burners & working

Contact Us

About Us