Service History 704 - VIA Appliance

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Glen Burnie, MD 21060

Israel R.

Job Details: 02/08/2023

"Installed new control and tested,. Unit is back to normal operations."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Pasadena, MD 21122

Israel R.

Job Details: 02/08/2023

Customer complaint unit is not dispensing ice. Found yoke and auger has spun. Unit needs new yoke and auger motor. Replace auger and yoke unit is back to normal operations.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Pasadena, MD 21122

Israel R.

Job Details: 02/08/2023

Customer complaint unit is not cleaning correctly on steam clean. I ran a full cleaning cycle and the heater turned on and got to like 300 degrees and then the heater turned off and the water was barely warm and waited till the end the the unit is not steaming at all water is not getting hot enough to steam. Called techline and they told me that is working as designed. But could not get a straight answerd if the unit should be steaming or it just needs to get hot. TL told to refer to the owners manual. SO THE UNIT SAYS IS STEM CLEAN BUT IS JUST WARM CLEAN I GUESS. NO STEAM JUST WARM NO WATER EVAPORATED TO BE STEAM BUT IS WORKING AS DESIGNED.

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Hedgesville, WV 25427

Ezra M.

Job Details: 02/08/2023

Replaced dispensor. Ran test cycle to verify proper operation.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Winchester, VA 22603

Ezra M.

Job Details: 02/08/2023

"not heating. tested unit, tumbling normally, no heat. vent clear. checked voltage at outlet. 119 vac for L1, 18 vac for L2, combined for 89 vac for L1-L2. advised cust will need to contact electrician."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Strasburg, VA 22657

Ezra M.

Job Details: 02/08/2023

"no ice. found ice cube stuck in ejection fingers, preventing unit from cycling. removed ice, ice maker cycled and filled normally."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ

Near Haymarket, VA 20169

Daniel J.

Job Details: 02/08/2023

console coming up nolonger sealing replaced console no faults or errors

We serviced a

MAYTAG RANGE

Model MER7700LZ2

Near Haymarket, VA 20169

Daniel J.

Job Details: 02/08/2023

left front burner not cylcing on low last vist replced element no change this vist replaced left front switch now cycling tested all burner and bake and broil working as normal

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GBS

Near Bel Air, MD 21015

Neil H.

Job Details: 02/08/2023

REPLACED THE HEATER AND SUMP WASH MOTOR UNIT TESTED GOOD.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS04

Near Abingdon, MD 21009

Neil H.

Job Details: 02/08/2023

REPLACED THE CONSOLE AND WIFI SETUP UNIT CHECKED GOOD

We serviced a

MAYTAG DRYER

Model MEDC200XW1

Near Bethesda, MD 20817

Roberto I.

Job Details: 02/08/2023

"Cx complaint not drying clothes.Tested unit, heat was ok, but very poor air flow coming out from vent outside the house. The vent is connected to a pvc pipe that runs iside concrete under a porch. Cx must to call a duct expert. Collected $120 with check"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Arlington, VA 22203

Christian C.

Job Details: 02/08/2023

Cx complaint unit is leaking from behind unit. Inspected unit found drain tube clogged. Cleared drain tube. Water now flows fully through tube. Cx paid for service call.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Springfield, VA 22151

Lloyd B.

Job Details: 02/08/2023

"Cx complained the right door pops open when the left door is closed. Installed new cam parts and the unit does the same thing because IT ALWAYS DOES AND THEY ALL DO as I explained in a previoius visit. Cx thinks its closing better so, job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Barboursville, VA 22923

Eric F.

Job Details: 02/08/2023

"Installed parts, tested unit, unit working as designed. Cx still a little concerned about the noise, advised him that everything sounds normal but if he has any issues to document the noise and call us back."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Newport News, VA 23608

Justin W.

Job Details: 02/08/2023

replaced parts tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Parkville, MD 21234

Justin S.

Job Details: 02/08/2023

cx showed me the freezer drawer is very hard to open and close. the rail bearings have gone out. replaced the rails and tested. the unit is now opening and closwing the drawer good. the unit is sealing good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near East Berlin, PA 17316

Drew B.

Job Details: 02/08/2023

"cx complaint that unit is mking a sound i found when the unit have the water turned off that casued the dishwasher to be running without water, and csusing the noise to be the motor running with no water, turned water on and now full operation and functions checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Ruckersville, VA 22968

Eric F.

Job Details: 02/08/2023

"Confirmed cx complaint unit not cooling properly, lights not coming on. Found deli drawer UI not powering on, found evidence of water exposure and damage to board and drawer. Unplugged drawer, lights came back on. Instructed cx to observe function and call back if there are further issues."

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS0

Near Laurel, MD 20707

Israel R.

Job Details: 02/08/2023

Customer complaint unit is not turning on the light warning of cooktop on or top hot. I found the switch is back. ordering new switch and collected in full.; ordrng 1 WP3149400 (switch-inf 62.94)

We serviced a

WHIRLPOOL DRYER

Model GEW9250PT0

Near Laurel, MD 20707

Israel R.

Job Details: 02/08/2023

Customer complaint unit is not heating i tested the unit and founf the unit has a bad heater. Replace and collected in full. Adviced customer to clean vent before using. Unit is back to normal operations.; ordrng 1 WP3387747 (element 85.68)

We serviced a

KITCHENAID DBL WALL OVEN

Model KOCE500ESS01

Near Charlottesville, VA 22903

Eric F.

Job Details: 02/08/2023

"Received wrong harness, cx already paid, need to reach out to office to confirm total owed. Office closed, rescheduling for tomorrow, will reach out to cx after I speak with office.; ordrng 1 W11033422 (interlock)"

We serviced a

JENNAIR RANGE

Model JGRP436HL01

Near Charlottesville, VA 22901

Eric F.

Job Details: 02/08/2023

"Documented call with techline, techline advised running high low temp test after installation, advised average temp should be within 10 degrees of set temperature.; saved tckt"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW06

Near Myrtle Beach, SC 29579

Rolf K.

Job Details: 02/08/2023

cx complaint not maintaining temp. Found bad thermistor and control not operating properly. Ordered control and thermistor. Defrost element tested good. Good frost pattern.; ordrng 1 W11572216 (control) and 1 WPW10384183 (thermistor)

We serviced a

WHIRLPOOL FREEZER

Model WSZ57L18DM04

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 02/08/2023

Customers complaint is unit has the over temp alarm off. Checked the temps and they tested good. Also went through the diagnostics and no no errors. Reset the alarm and all check ok.

We serviced a

KITCHENAID DBL WALL OVEN

Model KOCE500ESS01

Near Charlottesville, VA 22903

Kyle A.

Job Details: 02/08/2023

Tech was assigned as a helper;

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Annapolis, MD 21409

Eric W.

Job Details: 02/08/2023

cx complant of unit still freezing over ff evap removed thermistor and checked in ice water and it only red .485 omes that is over 140 degrees replaced thermistor

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Charlottesville, VA 22903

Kyle A.

Job Details: 02/08/2023

Cx complaint of low flow from dispenser. Did confirm and found incoming water has proper pressure. Replaced filter head and valve. Did find hosing going to filter head malformed. Ordering hosing.; ordrng 1 W11162036 (Water) and 1 W11162040 (Hosing)

We serviced a

KITCHENAID RANGE

Model KFDD500ESS02

Near Little River, SC 29566

Rolf K.

Job Details: 02/08/2023

Cx complains large center oval burner not working. Cleaned orifice and adjusted valve. All is ok. Operating as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near North Myrtle Beach, SC 29582

Rolf K.

Job Details: 02/08/2023

Cx complains water under drawers. Found dead pantry UI and broken wire harness. This was not allowing it to defrost properly. Ordered pantry drawer wire harness.W11170612; ordrng 1 W11170612 (pantry drawer harness)

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Chesapeake, VA 23320

Branden R.

Job Details: 02/08/2023

"cx complaint knocking or thumping noise - top load washer checked unit and found no error codes sotred to unit . while testing found suspension rods on unit allowing basket to bounce when pushed down , replaced rods and tested unit some more all major componets checked good on unit and units running as designed with no error codes ."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Portsmouth, VA 23704

Zachery R.

Job Details: 02/08/2023

cx complaint unit not baking. checked unit. unit has proper voltage supplied. burners are good. come to find that oven is not getting any gas. ordering all parts needed to complete repair.; ordrng 1 WP98014893 (valve-gas) and 1 W11346659 (regulator) and 1 W11176454 (igntr-oven) and 1 W11565127 (spark module)

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LZ2

Near Midlothian, VA 23114

Joseph D.

Job Details: 02/08/2023

Hilltop1401@verizon.net replaced right drawer glide. unit working properly.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Georgetown, SC 29440

Jason T.

Job Details: 02/08/2023

"Installed control and UI-Panel, also used stike from van stock to complete the repair. Calibrated and tested unit...working as designed.; ordrng 1 W11394572 (LATCH JT VS) and 1 W11457841 (STRIKE JT VS) and 1 LOOK (LOOK), used 1 W11457841 (STRIKE) from stock"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Myrtle Beach, SC 29572

Paul F.

Job Details: 02/08/2023

Customers complaint is unit not getting up to temp. tested oven temp. Found unit needed to be caliubrated. All check ok.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Newport News, VA 23601

Justin W.

Job Details: 02/08/2023

"replaced sump and heater. tested unit working as designed; ordrng 1 W11537778 (heater jw vs) and 1 look (look), used 1 W11537778 (heater jw vs) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Mount Joy, PA 17552

Justin L.

Job Details: 02/08/2023

As per previous tech was able to access unit and replace parts. Tested and unit now checks good no further work needed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAYM3

Near Chesapeake, VA 23321

Zachery R.

Job Details: 02/08/2023

"replaced pump, tested, unit still not draining. no debris in hose, come to find defective sump and pump, ordering sump to complete repair.; ordrng 1 WPW10482480 (pump&motor)"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Mechanicsburg, PA 17050

Andrew S.

Job Details: 02/08/2023

"Per previous tech I was able to access and repalce the control, motor and lower harness. i then ran a calibration and diag test. Unit was able to complete both. Unit is now functioning as intended. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ08

Near Pawleys Island, SC 29585

Jason T.

Job Details: 02/08/2023

"Cx complaint, freezing food in the fridge, tested all circuits, found thermistor not reading properly. Installed thermistor from van stock, ran factory diagnostic test to verify unit functions, set to an 8 hr defrost cycle. Set temperatures at 39 fresh food, 0 degrees in the freezer, verified proper air flow, cooling-freezing...working as designed.; ordrng 1 W10316760 (thermistor JT VS) and 1 LOOK (LOOK), used 1 W10316760 (THERMISTOR) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Dover, PA 17315

Fred G.

Job Details: 02/08/2023

i was able to access unit and replace the lower harness and drain pump as per previous tech. tested unit and found unit now checks good.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Glen Rock, PA 17327

Sal R.

Job Details: 02/08/2023

"Per the previouse tech, I was abel to access and replace the shifter , during the auto test I fou nd that splutch to be grinding . I was able to access and replace the splutch the be defective (please see SDQ Pic's ). I have set a return date for 2/13; ordrng 1 W10721967 (splutch 7 @tribs)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KWH0

Near Glen Rock, PA 17327

Sal R.

Job Details: 02/08/2023

I was able to access and replac ethe main harness and the sump &n motor. Unit test good.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Suffolk, VA 23434

Zachery R.

Job Details: 02/08/2023

"cx complaint unit has burning like smell, checked unit, no faults stored. checked gearcase, coem to find oil leaking from bearing onto clutch, also motor super warm to the touch, cx stated they havent ran cycle all day. ordering parts to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11454741 (gearcase) and 1 W10890624 (motor-drve) and 1 W11603810 (acu)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Front Royal, VA 22630

Ezra M.

Job Details: 02/08/2023

Replaced lid lock.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Fannettsburg, PA 17221

Andrew S.

Job Details: 02/08/2023

Cx complaint is tha the unit is going from sense to done and not starting cycles. Upon arrival I found an F7E5. I then ran the diag test and found that the unit filled and drained and then when attempting to agitate and spin the motor was humming and not moving. I found that the capacitor has failed. I am ordering a capacitor. Please contact cx when the part is avaiable to scxhedule the return visit.; ordrng 1 W11395618 (Capacitor)

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Bear, DE 19701

Frederick R.

Job Details: 02/08/2023

Left rear burner will not ignite. Took cooktop off and found wire pinched in sheet metal. Replaced ignitor per prior tech. Tested after repair and the unit is now working properly. Job is complete

We serviced a

AMANA DRYER

Model NED4655EW1

Near Mechanicsburg, PA 17050

Andrew S.

Job Details: 02/08/2023

Cx complaint is that the unit is not shutting down at the end of the cycles. Upon arrival I found that the timer will progress to cool down but then sticks in the cool down. I called safety and informed of my findings. They are covering the repair A15W5U0WPL1. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 WP3387134 (Cycling Thermostat) and 1 W10857612 (Timer)

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFC0

Near Seven Valleys, PA 17360

Fred G.

Job Details: 02/08/2023

i was able to access unit and replace the dispenser housing as per previous tech. tested unit in a drain and spin with extra rinse and found unit now dispenses fabric softner and bleach. unit now checks good. called TL to report repair and findings.

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Dover, PA 17315

Fred G.

Job Details: 02/08/2023

cx complaint when trying to select a cycle the lights move around and never stop. inspected unit and powered unit on and found when spinning knob the cycle selector wasnt moving. the time will change but the lights dont change. entered into diag and found f2e1. ran auto test and found unit did finish without issue. I found unit needs console to correct issue. once part comes in please call cx and set up a return visit.; ordrng 1 W11112656 (console)

We serviced a

KITCHENAID RANGE

Model KFGG500ESS3

Near Frederick, MD 21704

Ricardo S.

Job Details: 02/08/2023

"duplicate ticket, unit works fine"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Winchester, VA 22601

Ezra M.

Job Details: 02/08/2023

"incorrect parts ordered. ordering correct UI and control.; ordrng 1 W11651612 (housing, UI) and 1 W11306302 (cntrl-elec)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ

Near Wilmington, DE 19803

Taylor F.

Job Details: 02/08/2023

"Cx complaint is door falling down. Tested inspected and verifed complaint. Found the right spring had come off. Corrected hinge and unit is now working as designed, Job is complete."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Harrisburg, PA 17111

Cody H.

Job Details: 02/08/2023

"Was able to access unit but unable to remove washplate. Unit will need gearcase, tub, spin basket as well as washplate, hub, and misc screws to go with. Unit will need 2nd tech due to gearcase not seperating from spin basket. Office to reschedule when all parts arrive; ordrng 1 W10752719 (basket) and 1 W11219115 (tub) and 1 W11568797 (filter) and 1 WP8533928 (filter screw) and 8 WP8533928 (hub screw)s and 1 W11454734 (gearcase) and 1 W11395618 (capacitor) and 1 W10721967 (splutch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Littlestown, PA 17340

Bernard M.

Job Details: 02/08/2023

"Cx complaint sliding platter tray won't stay in place. Inspected and found the right side of tray had come off and this would cause tray to slide completely out and hit the door. Occasionally would prevent the door from closing all the way. Placed tray back into slide ,now tray slide out and stops without touching anything. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Charlottesville, VA 22911

Eric F.

Job Details: 02/08/2023

"Confirmed cx complaint unit frosting up in freezer. Found fridge door sitting below mullion strip between fridge freezer, found bottom hinge warped, sagging, causing door to sag. Ordering hinge and washers.; ordrng 2 WP487576 (washer)s and 2 WP489467 (washer)s and 1 W11580021 (hinge)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS

Near Wilmington, DE 19808

Frederick R.

Job Details: 02/08/2023

CX complant is top rack falls. Inspected/tested and found both adjusteres had pegs cracks and wouldnt seat properly. Replaced both adjusters and the unit is now operating properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Marshall, VA 20115

Daniel J.

Job Details: 02/08/2023

freezer evap frose over tested conti on heater 166vac to heater not heating spoke with tec support mutiple times no 120 at control let unit cool still staying on on test one of service mode ordering harness 110 for labor on return; ordrng 1 W11024089 (harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Franklin, VA 23851

Zachery R.

Job Details: 02/08/2023

"replaced dual valve, tested, no signs of any leaks, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near York, PA 17403

Fred G.

Job Details: 02/08/2023

"cx complaint unit stopped working. inspected unit and found unit is flashing a f9e1 and water is still in tub. unplugged unit and plugged unit in and was able to enter diag and it cleared codes. ran auto test and found wires to drain pump failed and unit could not drain and finish cycle. i also found drain pump failed as well. i was able to replace drain pump with van stock and spice wires to get cx going till we can come back with the lower harness. called TC due to the part showing special order. part will get ship to cx and once they have it they will call to set up a return visit.; ordrng 1 W11399437 (drain pump (FG VS)) and 1 W11643701 (lower harness), used 1 W11399437 (drain pump) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Washington, DC 20001

Leon

Job Details: 02/08/2023

cx complaint was unit was making wired nosies confirmed complaint put unit in diag mode what the cx was hearing was the compressor educated cx on the diff sounds they would hear fron the RC and FC told them the sounds was nomal

We serviced a

KITCHENAID DISHWASHER

Model KDTE254EBL1

Near York, PA 17403

Fred G.

Job Details: 02/08/2023

cx complaint upper rack fell down. inspected unit and found right side adjuster failed. unit needs right side adjuster to fix issue. once part is in please call cx and set up a return visit.; ordrng 1 WPW10546503 (adjuster)

We serviced a

WHIRLPOOL DRYER

Model WTW5105HW2

Near Glen Rock, PA 17327

Sal R.

Job Details: 02/08/2023

CX complaint is that the unti will not opperate. I found that the unti is marked as FIELD SCRAP. I have informed CX to contact WP CX care. Unit does need 1 run cap and motor

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Alexandria, VA 22314

David J.

Job Details: 02/08/2023

CX complaint when washer is spinning unit is making a squeaking noise. Inspected unit and found top of bellow gasket is defective and rubbing on tub as it spins. Unit is stacked and will need a second tech to remove dryer. Ordering bellow gasket for return visit.; ordrng 1 W11578223 (Bellow gasket) and 1 2ndtech (2nd tech)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Monrovia, MD 21770

Ricardo S.

Job Details: 02/08/2023

"Replaced ui housing, unit tested and dw works fine"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Wilmington, DE 19810

Taylor F.

Job Details: 02/08/2023

"Cx complaint is unit not spinning. Tested inspected and verifed complaint. Found the capacitor to be defective. Replaced capacitor from VS and unit is now working as designed. Job is complete.; ordrng 1 W11395618 (capacitor TF VAN STOCK), used 1 W11395618 (capacitor TF VAN STOCK) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Wilmington, DE 19808

Frederick R.

Job Details: 02/08/2023

"CX complaint no operation. Tested/inspected unit and found pantry drawer had been knocked off at some point and pulled the Pantry harness loose. Reconnected harness and reset power and unit came on and is completely operationial. Collected $120 SC by CC, Job is complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near New Market, MD 21774

Ricardo S.

Job Details: 02/08/2023

"Cx complains that the unit shakes too much, inspected.. the unit is level.. i ran daignostic test mode.. no error codes .. when the unit is spinning the whole unit shakes too much.. unit needs a new suspension; ordrng 1 w11396716 (suspension)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE104ESS2

Near Hampstead, MD 21074

Bernard M.

Job Details: 02/08/2023

Cx complaint the upper rack falls. Inspected and found the front clip on adjuster had fragmented causing the rack to drop. Replaced adjuster now the rack stays level and moves back and fourth. Cx paid $286.30 for full repair. Unit checks good

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Norfolk, VA 23513

Orbie

Job Details: 02/08/2023

"cx complaint unit making weird noise. checked unit found valves making squealing noise while functioning, ordering valves to complete repair.; ordrng 1 W11316256 (valve (cold)) and 1 W11316255 (valve (hot))"

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXL2

Near Pawleys Island, SC 29585

Jason T.

Job Details: 02/08/2023

"Arrived on-site, cx request to cancel the service call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Wilmington, DE 19810

Taylor F.

Job Details: 02/08/2023

"Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the tray on the IM to be defective. Replaced IM from VS and unit is now working as designed. Job is complete.; ordrng 1 W10873791 (icemaker TF VAN STOCK), used 1 W10873791 (icemaker TF VAN STOCK) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Norfolk, VA 23518

Orbie

Job Details: 02/08/2023

"cx complaint icemaker not working. checked temps. FC temp -4.6*F, RC temp 35.5*F. tested icemaker harvest. working in test mode. leveled unit and advised cx to call back if ice production doesn't increase. if cx calls back unit will need new icemaker (WPW10300024). completing job until cx calls back - cx paid $120 diag."

We serviced a

AMANA WASHER

Model NFW5800HW2

Near Franklin, VA 23851

Zachery R.

Job Details: 02/08/2023

"cx complaint unit not draining. checked unit, unit displaying f8e3, f5e4. cleared faults, ran auto test cycle, unit would not drain, used shop vac to clear water. come to find debris is lint filter, tested, unit still not draining. come to find defective acu, ordering acu and pressure switch to complete repair. advised cx they will be contacted for return visit.; ordrng 1 W11550652 (acu) and 1 W11316246 (pressure switch)"

We serviced a

MAYTAG DRYER

Model MEDX655DW0

Near Bridgeville, DE 19933

Michael E.

Job Details: 02/08/2023

CX complaint: unit not running. Tested and verified complaint. I found that i was getting 245 vac between 1 leg and the common. Other leg no voltage. Testing common to ground showing 120 vac. ! leg and common are acting as the two legs and the 2nd leg is acting as a gound. Test results were the same at terminal block and at receptacle. I advised CX to have a licensed electrician take a look at this. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Reinholds, PA 17569

Drew B.

Job Details: 02/08/2023

techline rob couplers needed for evap wasnt ordered. but when looking for the couplers for the evap fittings i have non to exact the evap.. FOUDN the evap was extremely bent out the box cx didnt want installed will need reordered along with the couplers for evaps; ordrng 1 w11582579 (compressor) and 1 w11562258 (evap reorder) and 1 W11504419 (coupler evap) and 1 W11504449 (coupler evap) and 1 W11504445 (drier coupler) and 1 W11504449 (dryer coupler) and 1 W11504415 (compressor coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 LOOK (LOOK) and 1 3COUNT (3 COUTN) and 1 SSTECH (SS TECH)

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Timonium, MD 21093

Bernard M.

Job Details: 02/08/2023

"Replaced all parts and used clutch (W10734521) from vanstock due to it being saturated in oil,recalibrated and ran auto test. Unit completed test without issues. Unit checks good; used 1 W10734521 (clutch-BM-VS) from stock"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Elizabethtown, PA 17022

Justin L.

Job Details: 02/08/2023

"cx complaint unit not operating and making noise when it does. Was able to access unit and found F7E9 locked rotor, F2E1 stuck button, F0E3 overload and F5E1 lid lock. Ran test 51 and found unit to fill but make noise during agitate and spin and didnt want to unlock at end. Found during encoder test some buttons taking multiple presses and friction coming from internals of gearcase and rotor has grinding marks, Ordering parts needed for repair along with 2 call count for time needed. Once in and approved office will need to contact to set return; ordrng 1 W10902814 (washplate) and 1 W11393685 (gearcase) and 1 W10915700 (stator) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10915701 (rotor) and 1 W11112656 (console) and 1 W11400681 (control) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Harrisburg, PA 17104

Cody H.

Job Details: 02/08/2023

"CX complains unit is melting ice into a big block. Verified complaint cx's ice bucket has ice cubes but also 1' of soild ice on bottom of bucket. FC temp reads 17.5*F RC temp reads 39.2*F. When inspecting unit it was found that the icemaker was installed incorrectly and all screws stripped out the liner causing the icemaker to lean and spill water in the FC.Evap frost patterned looked good and unit defrosted with no issues, Called techline after attempt to repair screw holes failed. Spoke to Bruce . Unit is being looked into as unrepairable due to lowes installation of icemaker. Whirlpool to reach out to CX or office with next steps. No further work needed at this time."

We serviced a

MAYTAG WASHER

Model MVWB765FW

Near Woodbridge, VA 22193

Richard B.

Job Details: 02/08/2023

"Inspected unit and found shifter failure , Ordering slider and clutch assemblys. Further work needed. RB; ordrng 1 W10754448 (clutch) and 1 W10734521 (slider)"

We serviced a

WHIRLPOOL OVEN

Model WFE505W0JS3

Near Wilmington, DE 19810

Taylor F.

Job Details: 02/08/2023

Cx complaint is unit not heating back right burner or bake. Tested inspected and verifed complaint. Replaced switch and control from previous diagnosis and unit is now working as designed. job is complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Edgewood, MD 21040

Neil H.

Job Details: 02/08/2023

6-44-3inlet valve getting 26vac ordering new control and go from there because the valve can't open to start washing; ordrng 1 W10906426 (Whirlpool Dishwasher Electronic Control Board)

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Hagerstown, MD 21742

Ken M.

Job Details: 02/08/2023

"Customer complaint is that the unit cycles constantly, smells gas. Unit tested and is working properly. Contacted safety with findings."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Boonsboro, MD 21713

Ken M.

Job Details: 02/08/2023

Customer complaint is that the unit is not dispensing ice. Found that the ice auger coupling has stripped the auger motor shaft. Unit needs a new auger motor and coupling.; ordrng 1 W11310391 (auger motor) and 1 WP63052-2 (yoke)

We serviced a

WHIRLPOOL DRYER

Model CSP2970HQ0

Near Washington, DC 20009

Leon

Job Details: 02/08/2023

R#58328AIDAN cx complaint was top unit didnt work on stacked driers confirmed complaint when i installed new control we didnt have the key to proply program the control called tech line and they had me call commercial tech line they showed me how to do it with out they key once it was program the top dryer still didnt work tested the door switched everything seemeed to be working great but the dry still showed the top door was open called MR tried calling C TECH again but they was closed cx said he would just buy a new unit and he wanted a refund for the parts

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT106TFDB02

Near Newport News, VA 23601

Justin W.

Job Details: 02/08/2023

cx complaint no cool. confirmed no frost pattern ordering sealed system parts for repair.; ordrng 1 W11579351 (evap) and 1 W11504450 (coupler) and 1 W11506620 (coupler) and 1 W10843121 (drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504430 (coupler) and 1 W11506619 (coupler) and 1 W11506635 (process stub coupler)

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Mechanicsburg, PA 17050

Andrew S.

Job Details: 02/08/2023

Per previous diag I was able to access and replace the ordered parts. I then ran the diag test and found that the unit is now functioning as intended. Job complete

We serviced a

KITCHENAID DBL WALL OVEN

Model KOCE500EBS20

Near Newport News, VA 23606

Justin W.

Job Details: 02/08/2023

cx complaint door damaged. confirmed complaint found error code f1e1. found oven door glass shattered during self clean ordering inner door a; ordrng 1 W11617223 (liner assembly) and 1 WPW10618107 (inner glass) and 1 W11448962 (control) and 1 look (look) and 1 W11598182 (retainer)

We serviced a

WHIRLPOOL RANGE

Model WEG730H0DS0

Near Washington, DC 20011

Leon

Job Details: 02/08/2023

cx complaint was ui stopped working confirmed complaint pulled unit apart seen the control where the ui gets power was burned out then 2 gas valves was stuck closed cx need new manifold called home owner cx said they would buy a new one

We serviced a

WHIRLPOOL OVEN

Model ACR4303MFS7

Near King and Queen Court House, VA 23085

Justin W.

Job Details: 02/08/2023

cx complaint oven not working. checked unit to find error code f1e0. found issue with control. ordering control to complete repair.; ordrng 1 look (look) and 1 W11536794 (control) and 1 look (look)

We serviced a

JENNAIR COFFEE-MAKER

Model JBC7624BS00

Near Hagerstown, MD 21742

Ken M.

Job Details: 02/08/2023

"Flow meter, filter, diverter, and infusion assembly replaced and tested. Unit is working properly. Old parts left with customer."

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS0

Near East York, PA 17402

Fred G.

Job Details: 02/08/2023

i was able to access unit and replaced all parts as per previous tech. i also noticed unit was leaning to the left. adjusted front left foot. tested unit for leaks and found unit now checks good.; ordrng 1 looklook

We serviced a

MAYTAG WASHER

Model MVWB765FC1

Near Wilmington, DE 19803

Taylor F.

Job Details: 02/08/2023

Cx complaint is washer not spinning. Tested inspected and verifed complaint. Found the gearcase leaking oil all over the motor and slider. Also found the inlet valve full of sediment which caused a long fill. Also found the control not reading the weight of the basket properly. Quoted cx for repair which they declined. Cx paid 120.00 service call by CC. Job is complete.

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDHZ00

Near Stafford, VA 22554

Robert W.

Job Details: 02/08/2023

"CX complaint is the unit lights are out, Inspected unit and found the FC light is out and is cauing the upper RC lights to go out, Pullled FC light and found the FC light is the older out of date light SCode s191aq Ordering FC light; ordrng 1 W10695459 (FC light) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL DRYER

Model WET4027HW1

Near Washington, DC 20008

Leon

Job Details: 02/08/2023

cx complaint was unit wasnt heating all the clothes only thin items seen the cx vent runing outsaid had lint hanging out of it and also vent line coming from the unit to the wall wasnt connected when i pulled the unit out slightly the vent holes fell out reconnected the holes and thightly sercured the holes so it would vent better nnoticed when putting the unit down the vent was being crashed by the unit i was unable to pull unit out any farer because cx glued the leak pan to the ground cx said he would try to rise the unit then get someone to clean the vents out

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Norfolk, VA 23518

Orbie

Job Details: 02/08/2023

cx complaint unit getting stuck on rinse. checked unit found F7E1. ran unit through cycle and was humming during agitation and spin. ordering part needed to complete repair.; ordrng 1 W11428524 (capacitor)

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Parkville, MD 21234

Neil H.

Job Details: 02/08/2023

home depot is replacing the unit per cx

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS4

Near Washington, DC 20016

Leon

Job Details: 02/08/2023

NEW ICE MAKER WAS CRACKED NEED NEW IM; ordrng 1 D7824706Q ((REORDER) ICE MAKER(rop1y))

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Parkville, MD 21234

Neil H.

Job Details: 02/08/2023

complaint leaking in the rc found the fc pan/drain frozen and foam on top cleared all the foam steammed the line water went down explained to if in 3 days they notice this again the drain is restricted and non repairable ran linked zipties though to clear drain more unit checked good.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near New Castle, DE 19720

Taylor F.

Job Details: 02/08/2023

"Cx complaint is unit shaking really bad/off balance. Found the suspension rods to be defective causing the unit to shake. Ordering suspension rods, rescheduled for 2/13/23; ordrng 1 W10780045 (suspension)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MRT311FFFH00

Near Elizabethtown, PA 17022

Justin L.

Job Details: 02/08/2023

Was able to access unit and replace parts. Unit now checks good no further work needed

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