Service History 704 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW

Near Fredericksburg, VA 22408

Demonte S.

Job Details: 02/14/2023

Inspected the unit. Found that the cx is saying that the Washer is giving an Error Code. Ran Service Diagnostics on the unit. Error Codes are F0E7 = Load Detected on the Clean Washer Setting. Cleared the error code.( Advised the cx to not was a load on the Clean Washer setting. ) Ran Service Test on the unit to recalibrate the unit. Noticed that the lid Screws are loose. Tighten the screws. Unit is working as Designed.

We serviced a

MAYTAG WASHER

Model MHW8630HC0

Near Centreville, VA 20120

Jason A.

Job Details: 02/14/2023

"CX complaint wrong water temps. Load is wet at end of cycle. Checked outlet polarity & water connections. No error codes. Test 01 getting HOT water. Check harness & control. Found J8 was shifted 1pin. Corrected issue. Repeat test 01, 02, 03 correct temps. Called techline SR: 7735734734. Ran test wash. Unit advancing. NO LEAKS > JJ"

We serviced a

WHIRLPOOL DRYER

Model WED6620HW0

Near Gambrills, MD 21054

Shane B.

Job Details: 02/14/2023

installed ordered parts. tested unit for cx. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Norfolk, VA 23509

Austin D.

Job Details: 02/14/2023

came out to resovle the issue. disassembled as needed. repalced all parts and put the unit back togerther. tested operation. unit is running as desigend. with a amp draw of .95 amps and low side pressure of 0. advised cx to monitor the unit and to wait 245 hours before filling with product. cx agreed.

We serviced a

WHIRLPOOL RANGE

Model WCC31430AW

Near Randallstown, MD 21133

Marc M.

Job Details: 02/14/2023

cx complaint unit not powering right rear burner. inspected and found that the receptacle was loose in the cooktop surface and would not allow for th eelement to be fully inserted. waqs able to adjust the receptacle and tested the fully plugged in element and found unit now operating as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near ,

Ken M.

Job Details: 02/14/2023

Dispenser assembly replaced and tested. Unit is working properly. Old part left with customer.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Martinsburg, WV 25404

Ricky E.

Job Details: 02/14/2023

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW

Near Farmville, VA 23901

Kyle A.

Job Details: 02/14/2023

Will have to go next time as i have already been to this location today; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Fredericksburg, VA 22408

Demonte S.

Job Details: 02/14/2023

Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. Checked the Ice Maker. Ice Maker was in the Off position. Powered Ice Maker to the On position. Ice Maker Harvested and Filled. Ice maker did dump Ice that was in the mold. ( Showed the cx where the On / Off Switch is on the Ice Maker. Unit is working as Designed. If the cx calls back Order Ice Maker = W11546935. Don't go without parts. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Madison Heights, VA 24572

Kyle A.

Job Details: 02/14/2023

Units cold valve is reading open. Ordering valve ; ordrng 1 W11210463 (Valve)

We serviced a

MAYTAG OVEN

Model MGR6775BDS

Near York, PA 17406

Fred G.

Job Details: 02/14/2023

i was able to access unit and replace the lower bake ignitor as per previous tech. tested unit and fouind unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ05

Near Hampton, VA 23666

Orbie

Job Details: 02/14/2023

"cx complaint icemaker not working. checked unit jumped T and H, icemaker currently working. ordering new icemaker due to intermittent issue. also noticed both door gaskets not sealing correctly on cabinet. ordering new door gaskets and icemaker to complete repair.; ordrng 2 W10830055 (gasket-fip)s and 1 WPW10300024 (icemaker)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Falling Waters, WV 25419

Ken M.

Job Details: 02/14/2023

Wheel and rivet replaced. Unit is working properly. Old part left with customer.

We serviced a

MAYTAG RANGE

Model MEW9630FZ04

Near Gettysburg, PA 17325

Bernard M.

Job Details: 02/14/2023

"Cx complaint the upper oven takes too long to heat. Entered service and foubnd no error codes. Set preheat for 350 and placed thermocoupler inside. When temp was reached meter read 345. Raised to 400 and meter read 380. Cancelled preheat and temps were rising slightly. Ordering control and temp sensor, once parts are in contact cx to reschedule; ordrng 1 W11032469 (control) and 1 W10859573 (sensor)"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Silver Spring, MD 20906

Andrew H.

Job Details: 02/14/2023

"unit not heating and time will not change. unit will not stop. i found unit is getting 120vac from L1-N and same for L2-N, but from L2-L1 had 1.vac. i reset breaker and found unit now has L2-L1. unit is now heating and and timer is now moving. unit is now working properly"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Martinsburg, WV 25404

Ricky E.

Job Details: 02/14/2023

"unable to locate address in google, and phine said person was unavalable.. also this is a rac resell, and may need pre auth; saved tckt"

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS05

Near Gainesville, VA 20155

Robert W.

Job Details: 02/14/2023

CX complaint is the unit isnt lighting properly. Inspected unit and found the unit is opperating properly nothing abnormal good gas flow flames are good and unit is igniting everytime. Advise CX on making sure cooktop is clean and the burner heads are clean aswell CX instrution.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Rockville, VA 23146

Eric F.

Job Details: 02/14/2023

"Cx states that unit is still having issues after install. Called techline, techline advised updating the unit. Spoke with cx, cx had never connected unit to wifi. Cx connected unit to wifi, checked unit software version and stated that it's 29.00.00. Going to call whirlpool tomorrow and confirm that that is the newest version and will reach out to cx/order parts from there. Version 29.00.00; schdld next appmnt for 2/15 WED !"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Gloucester Point, VA 23072

Lucas R.

Job Details: 02/14/2023

"replaced drive assembly and suspension, calibrated, tested, unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED92HEFC0

Near Manakin-Sabot, VA 23103

Eric F.

Job Details: 02/14/2023

"Confirmed cx complaint unit not powering on. Confirmed 120 to control but no display on UI. Ordering control, will use UI on return if necessary.; ordrng 1 W11537215 (control) and 1 look"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMHZ00

Near Newport News, VA 23608

Justin W.

Job Details: 02/14/2023

cx complaint filter door hard to open. confirmed cx complaint showed cx how to easily open door. cx understands how to use filter housing now.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP370PAHB1

Near Shippensburg, PA 17257

Andrew S.

Job Details: 02/14/2023

Cx complaint is that the unit is leaking at the connector. Upon arrival I found that the hose connector is leaking when the water is turned on. I found that the hose assembly does not appear to be damaged. I found that the adapter is cracked and is allowing water to get past the rubber O-Ring. I am ordering the adapter. Please send the part directly to the cx. Job complete; ordrng 1 WPW10254672 (Adapter)

We serviced a

MAYTAG WASHER

Model MHW5500FC1

Near Alexandria, VA 22308

Dustin F.

Job Details: 02/14/2023

"cx complaint: Unit keeps stopping randomly. Inspected unit, found F8E3 for overfill. Tested pressure hose using water and bubbles. Unit needs new pressure switch Quoted CX, CX doesnt want us to service unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Hanover, PA 17331

Sal R.

Job Details: 02/14/2023

"CX compliant is that the unti has damaged liner and is leaking water form the icemakewr. I found that the the funnel to tyhe icemaker(UKI1500AXX) has a hairline crack causing water to fill the FC . I am ordering 1 icemaker. I am also ordering RTV (WP482338)per WP Tech Line for the cracks in the liner . Oncce the parts are avalible, please have someoen from the office call to set a return date; ordrng 2 WP482338 (RTV 10 @ tribs)s and 1 UKI1500AXX (Icemaker TOS)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHV0

Near York Haven, PA 17370

Fred G.

Job Details: 02/14/2023

i was able to access unit and replace the rack adjuster kit as per previous visit. tested unit and found unit now checks good.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Washington, DC 20019

Emmanuel R.

Job Details: 02/14/2023

"Cs light under Mw not turning on, confirmed complaint. I found the control board is showing the light should come on but its not sending voltage to the sockets. Ordering control board.; ordrng 1 W11552018 (control) and 1 8206232A (lamp 40 watt)"

We serviced a

WHIRLPOOL WASHER

Model CGT9000GQ1

Near Dundalk, MD 21222

Eric W.

Job Details: 02/14/2023

got to cx home and found that wp sent her the lock asembly for the coin box but it was broken told cx she need to call wp because they sent her the part she will call when new part comes in

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Woodstock, MD 21163

Marc M.

Job Details: 02/14/2023

cx complaint unit not draining. inspected unit and found unit with standing water in tub upon arrival. attempted cancel drain cycle and unit did not activate pump. removed all water from tub and pulled unit out onto mat. checked pump for any obstructive debris and found no items blocking the impellor. tested and found control sending 121.3v to pump. concluded failed drain pump. unit will need parts.; ordrng 1 W11462456 (drain pump)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW3

Near Edenton, NC 27932

Branden R.

Job Details: 02/14/2023

"cx complaint unit washer is not leveled correctly checked unit and found unit leveled as it should be , started to test unit and found unit shaking bad . found back left suspension rod not fully seated on unit causing unit to spin unbalanced . reseated and calibrated cx gave me 3 towels to test unit and everything checked out good zipties drainhose also from hitting back of unit . unit was in drain and spin running as designed ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Fairfax, VA 22030

Justin S.

Job Details: 02/14/2023

the unit is not cooling very good. found the evaporator fan is not blowing but the compressor is active. the evaporator fan is getting voltage. replaced the fan with vs and retested. the unit is now cooling good. the unit is now ready; ordrng 1 WP2315539 (motor-evap)

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS3

Near Richmond, VA 23231

Orbie

Job Details: 02/14/2023

"cx complaint 3 button doesn't work. verified cx complaint. replaced control panel. tested unit, working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Roanoke, VA 24018

Kyle A.

Job Details: 02/14/2023

Cold valve is sheered off of inlet assembly. Ordering inlet.; ordrng 1 W11210463 (Valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Gloucester Point, VA 23072

Lucas R.

Job Details: 02/14/2023

"replaced control, tested, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS42QMX01

Near North Bethesda, MD 20852

Roberto I.

Job Details: 02/14/2023

Cx complaint ice dispenser not working. Confirmed complaint. Water dispenser ok. Paddle ok and switches ok. Found auger motor frozen and also not reciving power. Quoted repair $330.18 (just parts + shipping) for front cover 2309378B and auger motor WP2212363 replacement. Cx upset because the front cover is on back order with no eta. She want to try to buy the parts by herself.; ordrng 1 2309378B (front cover) and 1I WP2212363 (auger motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSS26C6MFZ00

Near Dover, DE 19901

Taylor F.

Job Details: 02/14/2023

Replaced FC door from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LS1

Near Hagerstown, MD 21740

Ken M.

Job Details: 02/14/2023

Ignitor replaced. Bake cycle tested and neither ignitor sparked. Tested on broil and both ignitors sparked. Checked for power from the control to the spark module when bake is selected and only found 6VAc. Control is not sending power to the spark module to start the bake cycle. Unit needs a new control.; ordrng 1 W11548757 (control)

We serviced a

WHIRLPOOL COOKTOP

Model WFE550S0HW0

Near Williamsburg, VA 23185

Justin W.

Job Details: 02/14/2023

arrived to find cx stated they have warranty through home depot until july 2023. advised cx we would have to be dispatched out under warranty to avoid charging. pre id right infinite switch to complete repair upon return.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Charles Town, WV 25414

Ken M.

Job Details: 02/14/2023

"Customer complaint is that the right door is sagging and contacting the left door and the left door handle is loose. Inspection of the upper right hinge found that the plastic sleeve that hinge seats into on the door is loose, door is cracked where the sleeve seats. Unit needs a new door. Was able to tightend down the handle.; ordrng 1 LW11258450 (dor-fip) and 1 W11223753 (nameplate)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near York, PA 17406

Sal R.

Job Details: 02/14/2023

I was able to access and replace both parts. I then plugged unit back in and unit test good. Informed CX to allow a min of 24hr's before unit returns to reccomended temps.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS04

Near Cherry Run, WV 25427

Ken M.

Job Details: 02/14/2023

"Customer complaint is that the unit is making ice, but is doing it slowly. Unit had made about 1/4 of a bin since the last visit. Ice maker is still reporting E5. Ice maker thermistor registering cooling than harvest temperature. Ran test 57 and the ice maker cycled properly. Ran test 45 and it did not fill, but tried to. Ran test 19 for 2 minutes and then reran test 45. Ice maker filled properly. Checked compartment temperatures and found the ice box around 20 and slowly dropping and the freezer is at 0. Ice box fan is working properly. Bin sensor is working properly. Contacted tech support with findings. Determined that the issue is either with the ice box thermistor or the ice maker thermistor. Ice box sensor tested good. Unit needs a new ice maker.; ordrng 1 W11579560 (ice maker) and 1 look (look)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53521HZ06

Near Gainesville, VA 20155

Robert W.

Job Details: 02/14/2023

Replaced Control and Humitiy sensor unit tested and is working prioperly.

We serviced a

WHIRLPOOL DRYER

Model WED6620HC2

Near Martinsburg, WV 25404

Ricky E.

Job Details: 02/14/2023

unit is not accessable. please call to reschedule with new number in notes; ordrng 1 look/look (look/look)

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS0

Near Hyattsville, MD 20785

Shawn D.

Job Details: 02/14/2023

cx complaint cooktop is cracking. inspected cooktop and found under on front right burner theres hair line cracks where burrner is and lefgt corner is cracking. the cooktop is defective and should not be cracking fom the burner heat. grabbed rpe id part cooktop and installed and tested and looks good. unit is good

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS3

Near Harrisburg, PA 17110

Cody H.

Job Details: 02/14/2023

CX complains unit is not filling with water or cycling. unit shows f7e1-no heat f5e1-door switch stuck open. unit water valve sounds to be struggling and needs replaced. Ordering valve to be approved by 3rd party. CX notifed about needing external work before technican can return see notes for further details.; ordrng 1 W10648041 (valve)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Petersburg, VA 23803

Zachery R.

Job Details: 02/14/2023

"replaced parts, calibrated and tested, unit working as designed."

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Red Lion, PA 17356

Sal R.

Job Details: 02/14/2023

CX complaint is that the front right elenment is not opperating. I found a faulty RF element. I am ordering 1 element (W11517959) and 1 RF switch (WPW10434452). I have set a retun date for 2/17/23; ordrng 1 W11517959 (RF element 8 @ tribs) and 1 WPW10434452 (RF switch 55 @ tribs)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Townsend, DE 19734

Taylor F.

Job Details: 02/14/2023

Cx complaint is they found a pice of plastic in the bottom of the dishwasher and thought it had come from the unit. The piece that was found is not from the unit and appears to be part of a lid for a pot/pan. Unit is working as designed. Job is complete.

We serviced a

N/A N/A

Model KUDS01DLSS6

Near Red Lion, PA 17356

Sal R.

Job Details: 02/14/2023

"CX compliant is that the utni run for 10-12 min then drain and shuts down. I was able to enter diag and found a clean LED indecater to blink 7 times. Per Technical Servicepointer-8178479 , a replacement kit for the heating element and control is needed .Part #8193995 is No Longer Avalible.; ordrng 1 8193995 (Replacement kit (N/A))"

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS20

Near Chesterfield, VA 23838

John P.

Job Details: 02/14/2023

Replaced door handle.

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Centreville, MD 21617

Frederick R.

Job Details: 02/14/2023

"CX complaint is WM not finishing cycles and overfilling.Tested/inspected and found unit had a defective strike so replaced from VS. Pulled F8E1 code and found valve clogged with well sediments and iron deposit. CX uses screens. Couldnt duplicate overfill and no error but did check pressure hosed and it was not kinked and I could blow air through it. Ordering valve and control. Cannot reschedule at this time. Job need auth.; ordrng 1 W11481108 (control) and 1 W11220230 (valve) and 4 W11457841 (strike (FR VS))s, used 4 W11457841 (strike) from stock"

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS20

Near Waynesboro, PA 17268

Andrew S.

Job Details: 02/14/2023

Per previous tech i was able to access and repalce the control boards. I then started the unit and found that both oven are now functioning as intended. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Bealeton, VA 22712

Robert W.

Job Details: 02/14/2023

"CX Complaint is the unit is leaking water, Inspected unit and found the unit is leaking while running from the Sump, Ordering Sump assembly; ordrng 1 W10805015 (Sump)"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Gettysburg, PA 17325

Bernard M.

Job Details: 02/14/2023

"Cx complaint unit makes noise. Entered diag mode and found no error codes. Ran auto test and unit ran as designed without noise. On component activation, ran agitation and high speed spin and unit sounded normal. Found nothing underneath that would cause noise. Instructed cx if noise happens again to record and call us back. Unit runs as designed"

We serviced a

AMANA WASHER

Model NFW5800HW4

Near Chesapeake, VA 23325

Austin D.

Job Details: 02/14/2023

cx complaint the unit is shaking during the cycle. checked the unit and found that the unirt seems to run fine with no clothes. unit suspension rods are weak and cannot handle weight. ordering new suspension rods to resolve the issue.; ordrng 4 W11316766 (shock absorber)s and 2 W11314394 (spring)s

We serviced a

JENN-AIR RANGE

Model JES9800CAS02

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 02/14/2023

cx complaint units door is falling off. I found the three screws that hold the outer door to frame of door were missing. i removed bottom kick panel and found all 3 under it. was able to tighten all 3 screw ans secure door. charged cx only for service call $120

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Delmar, DE 19940

Michael E.

Job Details: 02/14/2023

CX complaint: ice still clumping. Inspected and verified complaint. Ice is getting a few bridged pieces but for the most part no longer clumping. RC temp keeps staying around 41 or a little higher in top part of RC. Top half of RC doesnt get below 40 degrees. Deli drawer is at 33. RCn fan has good airflow and deli drawer damper is working properly. Reordering evap cover (replaced less than 1 year ago) and ordering dual inlet valve. CX Paid for dual valve by check. No other money owed on this visit. No money owed on return visit. Scheduled return visit for 2/22 any time; ordrng 1 W11535162 (dual valve) and 1 W11395635 (evap cover reorder)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Salisbury, MD 21804

Michael E.

Job Details: 02/14/2023

Replaced dual valve as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete

We serviced a

WHIRLPOOL OVEN

Model WFE770H0FZ2

Near Salisbury, MD 21804

Michael E.

Job Details: 02/14/2023

"CX complaint: oven gets too hot, runaway temp error. Tested and verified complaint. F6E1, F1E0 for over temp and comm error. Both errors apply to control. Called WP safety and was given an authorization code W15YPX1WPL1 SR7735701584 . WP safety also asked me to give CX a phone number to call, WP has questions for CX. Ordering control. Cannot reschedule due to NW part; ordrng 1 W11308431 (cntrl-elec)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHT4

Near Virginia Beach, VA 23462

Carl A.

Job Details: 02/14/2023

"cx complaint of unit not draining checked unit to find no error codes at this time,checked to find conector on drain pump not fully seated causeing it to act intermittly,reseated harness on pump tested unit works as designed"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Wyomissing, PA 19610

Justin L.

Job Details: 02/14/2023

Cx complaint unit not cleaning dishes. Entered diag and found F7E1 wash motor failure F9E1 not draining F10E2 wax fan electrical failure. Ran cycle and found unit to fill but motor only buzzes and diverter rotates never pumps. Unit then drained. Unit needs sump assembly and control. Once in office will need to contact cx and set return.; ordrng 1 W11416362 (sump assembly) and 1 W11629911 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Harrisburg, PA 17112

Cody H.

Job Details: 02/14/2023

CX complains unit ice bin got stuck and would not come out. CX is within warranty. Was able to remove ice bin and ensure CX understood how to remove it. No further work needed.

We serviced a

MAYTAG DRYER

Model MEDB855DC4

Near Reinholds, PA 17569

Justin L.

Job Details: 02/14/2023

Cx complaint unit not heating. Was able to access unit and found that the unit had 249VAC incoming. Checked unit and verified proper airflow but no heat. Found element and fuses reading OL. Ordering parts and setting return for Fri 2/17/23; ordrng 1 WP3387747 (element) and 1 280148 (tco kit)

We serviced a

AMANA DISHWASHER

Model ADB1100AWB0

Near ,

Danny R.

Job Details: 02/14/2023

unit had knock out plug in new disposer removed checksok unit now drains fine .

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Norfolk, VA 23502

Austin D.

Job Details: 02/14/2023

cx complaint the unit top rack is falling off. found the rollers broken off of the rack support. ordering new rack adjusters to resolve the issue.; ordrng 1 W10712395 (rack adjusters)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Lancaster, PA 17603

Justin L.

Job Details: 02/14/2023

Cx complaint unit getting stuck at 1 minute and not always rinsing. Was able to access unit and found no saved codes. Ran test 12 and went through with no issues. Then ran a quick wash with extra rinse and unit went thorugh with no issues. Found that the pressure hose had a slight kink and was able to reroute to correct. Unit checks good no further work needed

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Myrtle Beach, SC 29577

Paul F.

Job Details: 02/14/2023

CUstomers complaint is unit just stops in the middle of the cycle then gives f2 E2 error. Found error ode is for a disconaected UI.; ordrng 1 W11478524 (console) and 1 W11567712 (control)

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near New Castle, DE 19720

Taylor F.

Job Details: 02/14/2023

"Cx complaint is unit not washing. Replaced owi, sump and drain pump from previous diagnosis. Tested unit and unit is now working as designed. Job is complete."

We serviced a

KITCHENAID DISHWASHER

Model KUDC10IXBL4

Near Denver, PA 17517

Justin L.

Job Details: 02/14/2023

Cx complaint unit stopped mid cycle. Was able to access unit and found 123.4VAC incoming but control was unresponsive. Also found rollers failed causing issue with lower rack. Ordering control and setting return for tue 2/21/23; ordrng 1 WPW10380685 (control) and 4 W10195416V (rollers)s

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BW2

Near Fairfax, VA 22030

Leon

Job Details: 02/14/2023

cx complaint was unit gasket was ripped replaced the gasket cx also said the bottom on the floor was burnt from the unit i raised the front of the unit called tech line they said the same

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Gettysburg, PA 17325

Bernard M.

Job Details: 02/14/2023

Cx complaint unit doesn't heat up. Ran normal cycle and found the heat felt like setting on low after 15 min. Vnet hose and vebnt outside checked good. Accessed element and found the coils aren't heating up all the way. Found the thermostat at fault. Ordering parts and them in stock. Set return for 2/17 in the PM. Office will contact cx with time frame; ordrng 1 WP8557403 (thermostat) and 1 WP3387747 (element) and 1 280148 (thermal cut-off)

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ09

Near Pawleys Island, SC 29585

Jason T.

Job Details: 02/14/2023

"Installed all parts to complete the repair, verified all unit functions for proper operation...working as designed."

We serviced a

JENN-AIR DISHWASHER

Model JDPSS244LL2

Near Arlington, VA 22201

David J.

Job Details: 02/14/2023

"Cx complaint unit will not start. Arrived today, Cx just moved in new build. Found when going into diagnostic mode I have a F7E2 error code. Cleared codes and tried to run cycle. Unit sat for 2 minutes and did nothing then started beeping and draining. And displayed same error code. Checked power going into control and have 122vac for some reason control is not sending proper signal to start a wash. Not get any voltage at inlet valve when trying to start wash. Ordering control and a couple other parts to make sure unit is repaired on next visit. ; ordrng 1 W11460946 (Sump and motor) and 1 W11434044 (Inlet valve) and 1 W11632704 (Control)"

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near Vienna, VA 22180

Christian C.

Job Details: 02/14/2023

Installed harness. Tested unit with damp paper towel. Unit is now heating. Cx paid for labor.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Clinton, MD 20735

Shawn D.

Job Details: 02/14/2023

"opened system and was full of r600. replaced compressor used uv drier from v/s then vacumed unit down and filled to reomended. unit is good; ordrng 1 w10143759 (uv drier SD V/S), used 1 w10143759 (uv drier SD V/S) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near Virginia Beach, VA 23453

Carl A.

Job Details: 02/14/2023

"cx complaint of unit unit not holding temp,checked to find norma frost pattern,cx also stated that there was frost on back wall on evap cover,pulled cover to find brown wire for deforst heater not pugged in reseated wire in harness tested unit works as designed"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Alexandria, VA 22314

Dustin F.

Job Details: 02/14/2023

"CX complaint: Unit leaking, Stopping during mid cycle, Squeeling airplane noise.Inspected unit, confirmed complaint. Found F8E1 - Long FillF1E2 - Motor Drive Over VoltageF0E3 - OverLoadF7E4 - Motor FailureF7E8 - Motor Overtemp failureInspected unit further, found gearcase squeeling, gearcase leaking, cleared codes ran test cycle, codes came right back up. Rotor covered with slick dust, Motor, and slider had cut grooves into it. Unit needs new Slider, Clutch, Gearcase, Rotor, and motor.; ordrng 1 Look (Look)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADB9

Near Ashburn, VA 20148

Richard B.

Job Details: 02/14/2023

"CX complant. Dishes donrt get clean and soap doesent disolve , Inspected unit and found sump error code and thermoistererror code. When unit started iagnostic wash cycle the unit would not run, No water , Found ewater supply cut off. Started cycle again and unit filled correctly, Washed with good pressure . Good drain and good heat, Unit working as designed. Job completed, RB"

We serviced a

KITCHENAID RANGE

Model KSEG950ESS5

Near Sandston, VA 23150

Orbie

Job Details: 02/14/2023

cx complaint unit making noise during convection. verified cx complaint. ordering parts needed to complete repair. ordering baffle as well just to be sure.; ordrng 1 W11414552 (fan assembly) and 1 W10346153 (baffl-conv)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Fulton, MD 20759

Robert L.

Job Details: 02/14/2023

"installed valve per previous, cleareed errors recalibrated and tested all ops ok"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Alexandria, VA 22315

Lloyd B.

Job Details: 02/14/2023

"Cx complained of a leak. Inspected the unit and found that the gasket on the bottom of the door is tearing apart. Also, the user interface buttons aren't always responsive. Unit needs new gasket and console; ordrng 1 W11606677 (door seal) and 1 W11413963 (console)"

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Williamsburg, VA 23188

Justin W.

Job Details: 02/14/2023

replaced motor and blower. tested unit working as designed

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Harrisburg, PA 17109

Cody H.

Job Details: 02/14/2023

"Was able to access unit and install parts. Unit continues to drain and door locks but wont cycle. Called techline and spoke Chris to who said to order control, harness and switch at same time and replace. Office to reach out to CX when all parts arrive.; ordrng 1 W11574590 (control) and 1 W11132207 (harness) and 1 W11044866 (pressure switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Norfolk, VA 23504

Austin D.

Job Details: 02/14/2023

came out to resovle the issue. disassembled the unit as needed. replaced the inverter board. tested operation. unit is running as designed.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Winchester, VA 22602

Daniel J.

Job Details: 02/14/2023

noise from dryer while in use removed front panel belt seperating smacking side walls when in use rubber build up around motor found dryer vent crushed tested for heating confirmed heating ordering belt pulley rolls and cycling thermostat; ordrng 1 WP3387134 (cycling thermostat) and 1 279838 (element) and 1 WP691366 (ilder pulley) and 1 341241 (belt) and 1 WPW10314173 (rollers)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Hedgesville, WV 25427

Ricky E.

Job Details: 02/14/2023

"tech line scott... during install of the evap, the units cap tube broke at the cabinet... whirlpool to exchange. we may need to go back for pics"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Winchester, VA 22603

Daniel J.

Job Details: 02/14/2023

unit not drying clothing 240 vac at terminal removoed back cover tested tcs and heating element 100 in stock set up for friday; ordrng 1 279838 (heater)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Gloucester, VA 23061

Lucas R.

Job Details: 02/14/2023

"cx complaint unit leaking from left side, checked unit found excessive suds, cleared suds and advised cx to monitor, checked under unit found junction box sitting open next to water valve, adjusted box away from water inlet, advised cx to have electrician address short power cord, tested, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KSC23C8EYY02

Near Haymarket, VA 20169

Ezra M.

Job Details: 02/14/2023

"installed auger motor, tested, not working. inspected door harness, harness failed, unit will need new door. ordering door.; ordrng 1 W10367513 (dor-fip ms)"

We serviced a

WHIRLPOOL DRYER

Model MEDB955FC0

Near Crozet, VA 22932

Danny R.

Job Details: 02/14/2023

installed parts checksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIS29PBMS02

Near Annapolis, MD 21401

Israel R.

Job Details: 02/14/2023

Isntalled new LED and tested units lights are back to normal. I could not get the unit out becaseu is tight to the unit and the customer had a customer panel that is removable but one of the screw broke he is calling carpenter to get it out so we can installed the board. He also stated that unit is leaking found the evap tray is bowed and will need drain pan kit. Call customer when drain pan is here and he will have the board removed so we can installed the new board and also check the drain tube for obstruction. Please send iR.; ordrng 1 W11457241 (Drain pan) and 1 look (Send iR)

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Carlisle, PA 17013

Bernard M.

Job Details: 02/14/2023

"Replaced all parts, ran test and unit completed test without any further issues. Unit checks good"

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Bowie, MD 20715

Shane B.

Job Details: 02/14/2023

cx complaint is the unit not making ice. cx said sometimes it will run and make a batch or 2 but then it stops again for weeks. cx also said IM is louder than it used to be and it sometimes takes 20 seconds between IM cycling and water valve turning on. confirmed complaint. bin had a small amount of ice but was not full. IM cycled but it making a clicking noise. IM filled right when tray got back to home position. unit is set to recomended temps. prob shows 37/2. ordering IM and control board. schedule when parts are avaialble.; ordrng 1 W11546935 (ice maker) and 1 W11546690 (control box)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near Williamsburg, VA 23185

Justin W.

Job Details: 02/14/2023

cx complaint frosting up near ice maker. checked unit to find frost on back wall. replaced adapter and thawed fill ine. tested fill tube heater at 4k ohms and front heater at 2k ohms. unit working as designed advised cx to keep eye on unit and call back if happens again. cx agreed

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near South Mills, NC 27976

Branden R.

Job Details: 02/14/2023

"cx complaint door wont shut and discoloration , checked unit and found door twisted and warped not allowing it to shut all the way , uninstalled and tryed to straighted out . was unable to fix spot where its warped also found top of door on unit rusted out not allowing UI to properly seat onto door panel . ordering new door for proper repair .; ordrng 1 W11416371 (front) and 1 W10909682 (name plate)"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Hanover, PA 17331

Sal R.

Job Details: 02/14/2023

CX complaint was that the unti was making a griding sound. I found that the splutch was loose causing the teeth to grind. I replaced splutch and unit test good.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS04

Near Hampstead, MD 21074

Drew B.

Job Details: 02/14/2023

called wp techline when arrived since looks like issue is from water dripping down back of bucket casuing ice to form and push against the door ice .. not sure door ice is required but called wp to verify next step since this issue has been happening not resolved for while now.. called TL spoke to nate; ordrng 1 W11262313 (ui) and 1 W11466513 (ss left door)

We serviced a

WHIRLPOOL WASHER

Model WTW500CMW0

Near Bowie, MD 20715

Shane B.

Job Details: 02/14/2023

"cx complaint is the unit not completing cycles, leaving clothes soaking wet. when i arrived F0E9 was flashing. found that was the only saved code. ran service cycle. unit completed cycle with no issues. called techline to document. they had me run a load of 4 towels. unit spun fine. unit is working as designed. cx refuses to believe loading is the issue and demands the unit be replaced. i gave her SR# and cx care #."

We serviced a

N/A N/A

Model WED5000DW2

Near Georgetown, SC 29440

Jason T.

Job Details: 02/14/2023

"Cx complaint, no heat per any cycle, tested all circuits...found open element and thermal cut-off. Installed parts from van stock to complete the repair, verified cycle temperature at 145 degrees...working as designed.; ordrng 1 279816 (thermal cut off hi JT VS) and 1 279838 (element,heater JT VS) and 1 LOOK (LOOK), used 1 279816 (CUT-OFF), and 1 279383 (ELEMENT) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104DSS0

Near Bowie, MD 20720

Shane B.

Job Details: 02/14/2023

"cx complaint is moisture/water at the top of the door causing moisture and condensation on the underside of the countertop and cabinets beside unit. checked for codes and found F8E1,F8E2. cleared codes, ran service cycle. at the end of the cycle top of door was dry. i found unit is draining slow. cleared debry from drain line. cx had a tub gasket on hand and old one is the most likely causing of the moisture leaking. replaced door gasket with the one cx had on hand. ran cycle again. still no moisture. cx paid service call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Edenton, NC 27932

Branden R.

Job Details: 02/14/2023

"cx complaint unit not making ice , checked unit and found temps in fridge at 38 and freezer at -1 . found ice maker lost home position on unit . ordering new ice maker for repair ice maker would not allow me to test it . ohmed out valve and everything checked good ordering ice maker for repair .; ordrng 1 W11546935 (ice maker)"

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