Service History 703 - VIA Appliance

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Potomac, MD 20854

Roberto I.

Job Details: 02/14/2023

"Unit just outside warranty. Explained charges, cx asked to cancell, he wants to call kitchenaid."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Glen Allen, VA 23059

Eric F.

Job Details: 02/14/2023

Confirmed cx complaint fridge baffle motor operating loudly. Ordering baffle.; ordrng 1 WPW10479155 (control)

We serviced a

KITCHENAID RANGE

Model KSGG700ESS2

Near Silver Spring, MD 20901

Andrew H.

Job Details: 02/14/2023

"customer complaint is that the unit has f8e0, f2e1 and f2e0. i replaced the fan motor, control board and console . test unit and unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Indian Head, MD 20640

Robert A.

Job Details: 02/14/2023

"Cx complaint that the unit is still leaking water into the ice bin. I inspected the unit to confirm the complaint. The IM was off, I turned the IM on and ran a harvest cycle. The motor spun and completed the harvest but I noticed the IM spindle did not rotate to eject the ice. I called techline to document the issue. They concluded the motor is stripped and the IM needs to be replaced. I'm ordering the part for the return visit.; ordrng 1 W11578780 (IM)"

We serviced a

JENN-AIR HOOD

Model JXW8530DS0

Near Myrtle Beach, SC 29579

Rolf K.

Job Details: 02/14/2023

replaced electric control all is ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRR56X18FW02

Near Accokeek, MD 20607

Robert A.

Job Details: 02/14/2023

"Cx complaint that the unit is not cooling at all. I inspected the unit to confirm the complaint. The unit was off when I arrived, I plugged in and turned on the unit. The lights, fans and compressor turned on. However I heard a hissing sound, the sound of air being released as soon as the compressor turned on. There was a strong smell of refrigerant as well. There is a leak in the SS somewhere near the compressor. I consulted with SD, I'm ordering a new compressor and evap for the return visit.; ordrng 1 W11507067 (evap) and 1 W11125124 (compressor) and 1 WPW10143759 (drier)"

We serviced a

JENN-AIR HOOD

Model JXW8530DS0

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 02/14/2023

Installed new control. All check ok. Unit did not need the emi filter. Refunding customer for part and going to try to return it to tribles.

We serviced a

WHIRLPOOL DRYER

Model WED9200SQ0

Near Rockville, VA 23146

Eric F.

Job Details: 02/14/2023

"Confirmed cx complaint F0E1 error. Tested unit, heard control relay clicking on then off before unit displaying code. Code pertains to bad control but it's possible that something caused the damage to the control. Quoted cx for control and advised her there may be additional issues causing the problem with the control. Cx paid 120 diagnostic.; ordrng 1 WP3407228 (cntrl-elec)"

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Baltimore, MD 21230

Shane M.

Job Details: 02/14/2023

installed parts. cx did not provide pan.

We serviced a

WHIRLPOOL RANGE

Model KECC567RSS04

Near Potomac, MD 20854

Roberto I.

Job Details: 02/14/2023

Cx complaint LF element not working.Removed glass top. found infinite switch not sending power to element and also element thermostat not closing properly. qupoted repair $747.18 with $145 labor for lf element WP8286187 and lf infinite switch WP9763765. Cx needs more time to make a dwecision. Collected $120 with check; ordrng 1 WP9763765 (lf inf. switch) and 1 WP8286187 (lf element)

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 02/14/2023

Cx complaint unit is not working properly inspected unit removed and replaced the latch and the shock absorbers tested and inspected for proper use unit now functions Normally

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Centreville, VA 20120

Richard B.

Job Details: 02/14/2023

"CX complant. Light in microwave dosent work.nspected unit and found unit wont go into diagnostics al all regardless of entry methode but microwave heats and microwave door closes fine. Ordering console and light bulb . Further work needed, RB .; ordrng 1 W11600321 (console) and 1 W10795595 (lamp)"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Smithfield, VA 23430

Zachery R.

Job Details: 02/14/2023

"Replaced both gaskets, tested. No signs of any leaks, advised cx to monitor unit"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHM00

Near Richmond, VA 23226

Joseph D.

Job Details: 02/14/2023

"Found unit with control in end of life mode, must replace compressor and control and one of the evaps once determining leak in test 4. Unable to start compressor in test 38; ordrng 1 W11592010 (Compressor) and 1 5387444 (Evap repair kit)"

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM10

Near Portsmouth, VA 23701

Zachery R.

Job Details: 02/14/2023

"cx complaint no cool in rc, checked unit, foam gasket has already been removed for air duct. compressor reading 1amp. evap fan is good. unit started to form frost pattern. adjusted heater tabs to allow heater to thaw out styrofoam ducts. advised cx to monitor unit for 24-48 hours."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Columbia, VA 23038

John P.

Job Details: 02/14/2023

"CX complaint unit not working replaced latch and cam tested working as designed ; ordrng 1 W11307244 (Latch JPV \S), used 1 W11307244 (Latch JPV/S) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW87HEDW0

Near Germantown, MD 20874

Julian H.

Job Details: 02/14/2023

CX complaint about having to do drain/spind many times after cycle is done checked unit on test mode found error F9e1 long drain tested briefly to hear pump not draining strongly enough went to the back & remove filter found dog hair & change stuck on filter causing a restriction on the pump cleared all these & test again working fine COLLECTED PAYMENT THRU APP

We serviced a

JENNAIR DISHWASHER

Model JDPSS245LX0

Near Bethesda, MD 20817

Roberto I.

Job Details: 02/14/2023

"Cx complaint dw stops doring cycle, beeps and thelight blinks.Ran diag, found 8-4 and 9-2 errors. Ran a test cycle, found noisy drain pump. Possible water overflow after drain cycle not completed. Ordering drain pump W11462456.; ordrng 1 W11462456 (drain pump)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Woodbridge, VA 22193

Demonte S.

Job Details: 02/14/2023

Inspected the unit. Found that the cx is saying at times the Start Button will not work. Ran Service Diagnostics on the unit. No error codes found. Tried to back out of the Service Diagnostics by hitting start button. Start button isn't working at times. Unit will need the User Interface = W11478526. Cx paid for the Service Call Only by Card. Cx is paid in full. If the cx calls back order the User Interface. Don't go without parts.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Richmond, VA 23235

Joseph D.

Job Details: 02/14/2023

Cx complaint unit without lights in freezer. Found freezer rails weak and allowing frost to freeze light switch closed when lot sealing properly. Must replace rails. ; ordrng 2 WP13055901 (Rails)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Essex, MD 21221

Eric W.

Job Details: 02/14/2023

installed new harness and control cx is going to thaw out the evap and turn unit back on

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Little River, SC 29566

Rolf K.

Job Details: 02/14/2023

Cx complains washer hanging in cycles. Ran diagnostics found no error codes. Ordering 1 W11419171 control board; ordrng 1 W11419171 (control board)

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Manassas, VA 20112

Robert W.

Job Details: 02/14/2023

CX complaint is the unit is making noise. Inspected unit and found the unit is making noise during agitate and spin. Pulled unit out and found gear oil all under unit advise CX of what unit needs and CX declined repair CX paid SVC.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Harrisonburg, VA 22802

Danny R.

Job Details: 02/14/2023

"cx stated unit is loude and not turning i found side crushed blower crushed , front panel crushed cx stated it was shipped from lowes like this less then a month old cx has pop but not here; ordrng 1 8533643 (cabanet) and 1 W10806345 (front panel) and 1 W11035878 (gasket) and 1 W11626083 (rear panel) and 1 WP8577230 (blower houseing) and 1 WP694089 (blower) and 1 W10828431 (rear bulk head) and 1 W10899578 (drum) and 1 2callcount (look lokk 2 call count dryer rebuild do to amount of parts)"

We serviced a

MAYTAG OVEN

Model MER4600LS2

Near Arnold, MD 21012

Israel R.

Job Details: 02/14/2023

Installed new gasket and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS05

Near Manassas, VA 20111

Robert W.

Job Details: 02/14/2023

"CX Complaint is the unit is leaking Gas, Inspected unit and turned gas on no gas near regulator or piping from rear of unit pulled console on mainifold and found the gas is leaking from the manifold, Turned gas off advise CX not to use unit. Ordering Manifold; ordrng 1 W10806878 (Manifold)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Arlington, VA 22202

Dustin F.

Job Details: 02/14/2023

"Cx complaint: Unit making knocking noiseInspected unit, could confirm complaint. Found Back right suspension rod popped out of holder. Resecured rod and tested unit. unit working as intended."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 02/14/2023

Customers complaint is lights are off and unit does not make ice or water. Found the pantry UI is bad and throwing everything else. Removed the UI and everything else came back on. Customer says he can install the board himself just ship it to him. It has a core charge so it we will has to rescedule to come and pick up the old part. Collected full amount due.; ordrng 1 WPW10769076 (UI board)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Alexandria, VA 22315

Lloyd B.

Job Details: 02/14/2023

Cx complained of a major leak. Inspected the unit and could not find a leak or a sign of a leak. Filled the unit up on heavy duty twice and let drain and there are no leaks or signs of a in or under the cabinet. Install and instruct. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Henrico, VA 23228

Thomas B.

Job Details: 02/14/2023

Cx complaint unit is not working properly inspected unit found compressor is not coming on neither is the fan found clipped white wire on harness to the compressor ordering harness; ordrng 1 W11625681 (Harness)

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KMHS120ESS09

Near Ocean View, DE 19967

Michael E.

Job Details: 02/14/2023

Replaced interlocks as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Harrisonburg, VA 22802

Danny R.

Job Details: 02/14/2023

cx said unit was making noise i ran diag and it was making noise while shifting and slowing down will need shifter gear case and pully with belt 2 call count gera case job; ordrng 1 W11239857 (belt) and 1 W10721967 (pully) and 1 W11481722 (shifter) and 1 W11449840 (gear case) and 2 2callcountgearcase (look lokk gera case 2 call count)s

We serviced a

JENNAIR MICROWAVE

Model JMC2430IL03

Near Centreville, VA 20120

Richard B.

Job Details: 02/14/2023

"CX complant. Microwave dosent heat all the time, Prior diagnosis found unit needs trinm piece , arm and hinges. Installed and tested unit, Working as designed, Job completed, RB"

We serviced a

JENN-AIR RANGE

Model JDRP436HL01

Near Chesterfield, VA 23838

John P.

Job Details: 02/14/2023

CX complaint unit not working checked unit found bad wifi module. Ordering module.; ordrng 1 W11234290 (Wifi module) and 1 W11492269 (Ui)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Mount Airy, MD 21771

Marc M.

Job Details: 02/14/2023

installed parts and ran unit calibration before testing. unit now checks good.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Murrells Inlet, SC 29576

Jason T.

Job Details: 02/14/2023

"Installed all parts ordered, also used parts from van stock to complete the repair. Ran factory test to calibrate and verify unit operation...working as designed.; ordrng 1 W10752187 (screw JT VS) and 1 W10528947 (drive hub kit JT VS) and 1 LOOK (LOOK), used 1 W10752187 (SCREW), and 1 W10528947 (HUB) from stock"

We serviced a

WHIRLPOOL DRYER

Model WHD5090GW0

Near Woodbine, MD 21797

Marc M.

Job Details: 02/14/2023

installed parts and tested unit. unit now checks good. collected for second tech.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near College Park, MD 20740

Shane B.

Job Details: 02/14/2023

office was not open when i arrived. called frist contact number listed. the person said office doesnt open until 9am and they cant have anyone go to a tennents appartmnet before 9am. job will need to be rescheduled for another day between 9am and 5pm.; saved tckt

We serviced a

WHIRLPOOL RANGE

Model WEE750H0HV1

Near Reisterstown, MD 21136

Brian R.

Job Details: 02/14/2023

replaced part and tested unit. unit now checks. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDW01

Near Owings Mills, MD 21117

Marc M.

Job Details: 02/14/2023

"cx complaint unit not cooling. inspected and immediatly upon plugging unit into power found that the compressor start winding will buzz aggresively and trip the start device. unit will need new compressor, two call count SS tech only. scheduled with office and cx will have unit inside the home upon return.; ordrng 1 W11370574 (compressor) and 1 W11109499 (drier-tube)"

We serviced a

JENN-AIR OVEN

Model JJW2430DS00

Near Westminster, MD 21158

Brian R.

Job Details: 02/14/2023

cx came out when i pulled in and said they canceled yesterday. said unit works but when steaming things or high moisture then thats when issue starts but she guess it drys out and the unit starts working again. she said they will try and seal under a bit and see what that does. she said just close ticket out.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Eldersburg, MD 21784

Marc M.

Job Details: 02/14/2023

"cx complaint multiple cosmetic defects (door, trim, console, etc). cx states unit was purchased on 01/25/23 however the DOP is already entered into Service Bench. cx will be contacting Whirlpool cx service to have the dispatch and the SB info updated to reflect the accurate DOP and cosmetic coverage/repair may resume. parts will be requested in the interim.; ordrng 1 W11600634 (console) and 1 W11600222 (oven door) and 1 W10909682 (nameplate)"

We serviced a

WHIRLPOOL WASHER

Model MHW5100DW0

Near Gettysburg, PA 17325

Drew B.

Job Details: 02/14/2023

"cx complaint that unit is not spinning out the clothing fullu, when arrrvied couldnt find any error codes stored, unit drain hose in proper height in stand pipe. the unit is leveled and drains no issues no obstructions and fills with good water psi in the etsting when it got to c8 in the auto test the unit is mechcanically going through the cycles and is going to wait to see if the testing today is gonna fix issue collected 120.oo check for service"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Woodbridge, VA 22193

Robert W.

Job Details: 02/14/2023

"Replaced LF cover and went to replace the right cover and one screw is sunk into the plastic to far and cant get anything on screw in order to remove to replace part only way to fix the issue is to replace the RC door. Ordering Door, Cam, Bracket, screw nameplate; ordrng 1 W11037957 (Bracket) and 1 WPW10257203 (Cam) and 2 WPW10296816 (Screw)s and 1 LW11037738 (RC door stainless) and 1 W11223753 (Nameplate) and 1 LOOK (LOOK)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Hanover, PA 17331

Sal R.

Job Details: 02/14/2023

"Per the previouse tech, I was able to access and replace the run cap. Before replaceing the Cap I ran diag and foun d a F0E4, F7E6, and F7E7. I inspected the wireing harness , the shifter , and the motor. I cleared codes and replace the run Cap. I found the unit to be opperating as designed with out further issues. I recalibrated the unit and unit test good.c I called WP Tech Line and discussed my finds. No further parts needed. "

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Reisterstown, MD 21136

Brian R.

Job Details: 02/14/2023

cx complaint is ice maker issues and wont come out door and bin frozen. found ice maker leaks down into bin and down back wall and has everything frozen. also saw since bun was froze when cx went to get ice the teeth broke off bin and thats why arm wont spin and dump ice. also she said doors are not level. advised when we replace parts we will level unit as well. parts needed and office will schedule.; ordrng 1 W11347840 (Ice Bin) and 1 W10765378 (Motor Box use if needed) and 1 W10873791 (Ice Maker)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near North Beach, MD 20714

Shawn D.

Job Details: 02/14/2023

"replaced console and tested, unit is good to go"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS4

Near Reisterstown, MD 21136

Brian R.

Job Details: 02/14/2023

cx complaint is unit fills but just sits and does not spray the water around. unit still within the 1 year of move in date. tested and checked unit.unit fills and heater turns on as water is hot and unit sits. motor does nothing. replaced sump n motor and unit started and checked but leak out back of new motor and was dripping. will order another sump. scheduled for the 16th as that might be the soonest we can.; ordrng 1 W11025157 (Sump n Motor)

We serviced a

KITCHENAID OVEN

Model KODE900HSS00

Near Ashburn, VA 20147

Jason A.

Job Details: 02/14/2023

CX complaint DBL OVEN F6E9 F6 E0 errors. Replaced LWR & UPR Apl Mgr & console UI(previous tech did not order EXP board that supplies 14VDC). Preheat both ovens to 350F & checked for error codes. NO ERRORS returned > JJ

We serviced a

JENN-AIR REFRIGERATOR

Model JB36NXFXRE01

Near Reisterstown, MD 21136

Brian R.

Job Details: 02/14/2023

helper stuck on job still and it will be about 1.5 hours before he gets here. advised i will move on as well as called cx and left him a detailed voice mail that im skipping his job and moving on.; saved tckt

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Vienna, VA 22182

Jason A.

Job Details: 02/14/2023

CX complaint WASHER noisey & ul or ol. Cut out tub nut & stator screw. Replace gearcase & parts. Did manual cold & hot water to test connections & agitate & spin. Calibrate DLMS & ran test wash. Start Bulky cycle to check for leaks & waited until agitate. Drain & spin. NO LEAKS > JJ

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ3

Near Fairfield, PA 17320

Drew B.

Job Details: 02/14/2023

x complaint that unit is not cycling the heat evenly per the cx meter they have set up showing temps. and when checking temps myself. set the temp to 350 and after prehsating ran up to the 384 and this was on the -10 temp calibrated already and foudn the temp.. to be not in range even after claibration ordering sensor....; ordrng 1 W10833885 (sensor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model MRT711sMFZ02

Near Great Falls, VA 22066

Brian F.

Job Details: 02/14/2023

"Cx states unit has defective FC door switch, confirmed complaint. Installed new switch, tested, unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Leesburg, VA 20176

Jason A.

Job Details: 02/14/2023

CX complaint FRIDGE ICEMAKER leaks. Found icemaker out of home & tilted. See SDpics. CX paid in full; ordrng 1 W10873791 (icemaker $97.72)

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW3

Near Mount Joy, PA 17552

Justin L.

Job Details: 02/14/2023

"Cx complaint unit not powering on until you turn the knob. Was able to access unit and verified complaint. Checked incoming voltage and found 8.3VAC, 123.9VAC, and 123.1 L1 to L2. Ground and Neutral were good. Informed cx they will need to have an electrician check the outlet found no issues with unit. If issue occurs after electrician cx will need to call back but at this time no further work needed"

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHZ00

Near Sandy Hook, VA 23153

Eric F.

Job Details: 02/14/2023

"Spoke with techline, techline states that there is likely additional damage to the power controls in the rear of the unit. Quoted cx for boards, cx not does not want to pursue further repairs on the unit. Job complete.; ordrng 1 W10830278 (cntrl-elec) and 1 W10843055 (cntrl-elec) and 1 W10830288 (cntrl-elec)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2KHAXVT01

Near Dillsburg, PA 17019

Fred G.

Job Details: 02/14/2023

cx complaint unit now is not cooling at all. inspected unit and found interior lights work but no fans are running or compressor. found when tried adjusting thermostat the unit would turn off and on. replace thernostat and ice maker and tested unit. unit now checks good.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Waynesboro, PA 17268

Andrew S.

Job Details: 02/14/2023

Cx complaint is that the unit is not cooling. Upon arrival Ifound that the fan was running but the freezer was at 61 degrees. I found no frost pattern. I then removed the rear cover and found that the compressor was not running. I found that the inverter has 120 V coming into it. I called DB and verified my findings with him. I am ordering the sealed system repair. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11578208 (Compressor) and 1 W11504420 (Coupler) and 1 W11504431 (Coupler) and 1 W11506622 (Coupler) and 2 W11506635 (Process Stub)s and 1 W11109499 (Filter Drier) and 1 W11506623 (Coupler) and 1 W11504448 (Coupler) and 1 W11461108 (Inverter Box)

We serviced a

MAYTAG WASHER

Model MHW3505FW1

Near Boyds, MD 20841

Ricardo S.

Job Details: 02/14/2023

"Cx complains about an error codes, inspected unit.. f9e1 f3e1 water pressure, i ran dra/spin and pump makes a humming noise, the filter is clogged, i ran diagnotic test and unti wroks fine, water level cks good"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Fannettsburg, PA 17221

Andrew S.

Job Details: 02/14/2023

Cx complaint is that the unit is making a grinding noise when going from agitate into spin. Upon arrival I found that the unit has no error codes. I ran the unit and found that the belt is slipping on the splutch. I am ordering the splutch and belt. Please contact cx whenthe parts are available to schedule the return visit.; ordrng 1 WPW10006384 (Belt) and 1 W10721967 (Splutch)

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Frederick, MD 21702

Ricardo S.

Job Details: 02/14/2023

"Cx complains that the unit not filling with water, inspected unit, i ran diagnostic test mode, no error codes.. diagnostic test works fine. water level and valve cks ok. unit works fine"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADW0

Near Chevy Chase, MD 20815

Samuel R.

Job Details: 02/14/2023

cx complaint unit is leaking when in use.inspected unit and found no error codes.tested unit through normal cycle.found sump to be good no leaks.checked inlet and drain hose.found no leaks.found unit to have a bad door gasket.would leak from the roght side.unit will need a new door gasket.cx pif W11498831 4 tribles; ordrng 1 W11498831 (door gasket)

We serviced a

WHIRLPOOL DRYER

Model MED5630HC1

Near Carlisle, PA 17013

Bernard M.

Job Details: 02/14/2023

"Cx complaint unit won't start. Entered service mode and found no error codes. Attempted to run test and it wouldn't navigate to test 12 to run. The selector knob is loose and doesn't acknowledge any cycles when turning. Unit would need console. Gave cx quote for full repair, and she'll discuss with spouse about moving forward. Cx paid $120 service charge"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near New Oxford, PA 17350

Bernard M.

Job Details: 02/14/2023

"Cx complaint unit makes loud piercing noise while runnning. Entered diag and found no error codes. Ran auto test and unit ran as designed without any noise. Cx played video and could heard sharp screeching noise. Inspected underneath and found nothing being damaged. Refered to SP#11520474 and the description matches the noise being heard. Ordering control, once approved contact cx to reschedule; ordrng 1 W11170319 (control)"

We serviced a

MAYTAG OVEN

Model MER8650FZ0

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 02/14/2023

cx complaint unit wont get to temp. inspected unit and found bake element is faulty. found 243.5vac to element. element is covered under entitlements. qouted cx for repair and cx accepted. cx paid in full. scheduled cx for 2/17/23.; ordrng 1 W10779716 (elmnt-bake)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0B

Near Fairfield, PA 17320

Drew B.

Job Details: 02/14/2023

cx complaint that unit icemaker is making slow to little ice. when arrived temps are in perfct range no cooling issues and found the icemakerto have proper voltage to the IM. jumped icemaker and did verify water tube is not clogged and fills with good incoming water psi and intermitting icemaker W11546935 chd for 15th. in stock; ordrng 1 W11546935 (icemaker 35@trb)

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE507EBS06

Near Rockville, MD 20852

Roberto I.

Job Details: 02/14/2023

Replaced parts but F5E1 came back after 20 sec.Confirmed 120V to the inverter during cycle. Ordering Mw control board W11325786 (CBE). Return 2/22/23; ordrng 1 W11325786 (Mw control board)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS00

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 02/14/2023

"Cx complains that the unit not cooling, inpsected unit, compressor is hot. Fc temp 60 degrees, Rc temp 58 degrees. sealed system repair.. no frost pattern .. the evaporator fan motor on both compartment works fine.. unit needs compressor kit assy CX DOESN'T WANT TO CONTINUED WITH THE REPAIR; ordrng 1 W10779331 (compressor) and 1 WPW10143759 (dryer) and 2 countsjob (2 counts job)s"

We serviced a

JENN-AIR OVEN

Model JJW2430DS00

Near Westminster, MD 21158

Brian R.

Job Details: 02/14/2023

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Sykesville, MD 21784

Marc M.

Job Details: 02/14/2023

cx complaint unit not heating. checked forst for 240v. found at the terminal block and the outlet unit missing l2 (found only 76.4v). cx will need and electrician to correct voltage prior to any further service.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Pikesville, MD 21208

Shane M.

Job Details: 02/14/2023

cx complaint of grinding noise. found no error codes. couldnt duplicate sound complaint through test cycle. advised cx to capture issue by video w sound.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Dover, PA 17315

Fred G.

Job Details: 02/14/2023

cx complaint DW door falls down with no tension. was able to access unit and found right side hinge spring came off hinge. was able to reattach spring and found unit now checks good.

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Mechanicsburg, PA 17050

Cody H.

Job Details: 02/14/2023

"Cx complains unit was running cycle but timer wasnt counting down. Unplugged unit and it continued from where it left off. Ran unit through diagnostic test 12. Unit had no issus and no errors throughout test. Ran unit through quick cycle with no issues. Unit is working as designed, no further work needed"

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Hanover, PA 17331

Sal R.

Job Details: 02/14/2023

"Per the previouse tech, I was able to access and replace all parts. I then recalibrated the unti and ran a auto test. I found the unit to be opperating as designed. Unit test good."

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Hyattsville, MD 20782

Emmanuel R.

Job Details: 02/14/2023

"Replaced control board, door lock tested good and suspension also good. Leveled unit and instructed customer how to properly load unit so it doesnt go off balance, diagnostics cycle completed ,no error codes present. Unit is now working as deisgned."

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS05

Near Washington, DC 20017

Emmanuel R.

Job Details: 02/14/2023

"Cs burners are not lighting, confirmed complaint. I found the electrical connector to gs regulator was not secured. Secured connector and tested unit. Unit is now working properly. all burners and both ovens are turning on."

We serviced a

WHIRLPOOL DRYER

Model CED9160GW3

Near Washington, DC 20003

Emmanuel R.

Job Details: 02/14/2023

"Cs unit is not powering on, confirmed complaint. I found the unit is getting 240v all to one leg and not the other. L1 213v and L2 0v. Advised customer of findings, she will need the electrician to come fix the oulet. Unit should power up , if it doesnt call us back. New contructions."

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW1

Near Washington, DC 20003

Emmanuel R.

Job Details: 02/14/2023

"Replaced control board, tested unit. Unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near Washington, DC 20009

Emmanuel R.

Job Details: 02/14/2023

Replaced hot water valve and tested unit. Unit is now working properly.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Myrtle Beach, SC 29577

Paul F.

Job Details: 02/14/2023

"Didnt answer the door and when I called her she tried to negotiate the price of the service call. I advised her I cannot lower the price, she canceled the call."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Mechanicsburg, PA 17050

Cody H.

Job Details: 02/14/2023

"CX complains unit is leaking. Unit is unplugged on arrival and Found water to be turned off. and turned water on to run diagnostic test. Replaced heater per service pointer #W11540964 'S17304' and tested unit, unit now works as designed with no leaks or errors. no further work needed."

We serviced a

WHIRLPOOL RANGE

Model WEE745H0FS1

Near Suffolk, VA 23434

Zachery R.

Job Details: 02/14/2023

"upon arrival was unable to locate unit, spoke with rtm, was advised unit is no longer at store."

We serviced a

AMANA WASHER

Model NTW4516FW

Near Madison Heights, VA 24572

Kyle A.

Job Details: 02/14/2023

Cx complaint of unit not drain. Did confirm wire backed out of connector. Replaced pump from VS connector and unit now drains as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Newport News, VA 23601

Lucas R.

Job Details: 02/14/2023

"replaced compressor and drier, fliushed, presuurized, vacuumed and charged, low side pressure at -3' hg, advised cx to monitor, unit working as designed.S71162"

We serviced a

MAYTAG DRYER

Model MEDB855DC4

Near Suffolk, VA 23434

Zachery R.

Job Details: 02/14/2023

"cx complaint unit not drying clothes, upon arrival noticed cx has not corrected vent issue, unit displaying f4e3 and f4e4. checked voltage at terminal, power cord is good reading 245 from l1-l2, advised cx unit is working as designed, and if via comes back for same issue and vent hasnt been rerouted we will have to charge $120 unit working as designed."

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ0

Near Front Royal, VA 22630

Ezra M.

Job Details: 02/14/2023

replaced diode and capacitor. Successfully completed a funically test.

We serviced a

WHIRLPOOL DRYER

Model WED8127LW1

Near Haymarket, VA 20169

Ezra M.

Job Details: 02/14/2023

replace blower wheel and motor. Ran test cycle. No other problems found.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Charles Town, WV 25414

Ken M.

Job Details: 02/14/2023

Customer complaint is that the left door is dented. Replacement door was already shipped to the customer. Door installed. Unit is working properly. Old door left with customer.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Winchester, VA 22601

Daniel J.

Job Details: 02/14/2023

washer not draining removed sock from drain pump ran diag cycle unit now draining

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Chambersburg, PA 17201

Andrew S.

Job Details: 02/14/2023

Per previous diag I was able to access and repalce the motor and capacitor. I then tested the unit and found that it is now functioning as intended. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC400ESS01

Near Falls Church, VA 22043

Christian C.

Job Details: 02/14/2023

Cx complaint unit water is dispensing slowly. Inspected unit and found water trickling out of dispenser. Tested water pressure from incoming water line good. Removed filter from head and head is leaking. Installed new filter head. Tested unit. Water is now dispensing normally. Cx paid in full.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Upper Marlboro, MD 20772

Shawn D.

Job Details: 02/14/2023

arrived and cx said unit has been working since circuit breaker was turned on and off. cx declined service and will call us back it happens again.

We serviced a

WHIRLPOOL HOOD

Model WVW53UC6FS3

Near Dumfries, VA 22026

Demonte S.

Job Details: 02/14/2023

Installed the Fan Motor L.e.d. Driver. Tested the unit. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL DRYER

Model GEW9250PW0

Near Waynesboro, PA 17268

Andrew S.

Job Details: 02/14/2023

Cx complaint is that the unit is not heating up. Upon arrival I found that the drum is rotating but there is no heat. I removed the lower panel and tested the element and TCO and found that the element is reading OL. I quoted the cx for the cost of the repair. Cx Paid in full. I was able to replace the element. i then tested the unit and found that it it is now heating. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LS1

Near East York, PA 17402

Sal R.

Job Details: 02/14/2023

I was able to access and replace the igniter. I then tested unti and unit test good.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Centreville, MD 21617

Frederick R.

Job Details: 02/14/2023

Replaced WM control per prior techs diagnosis. Calibrated and then retested and the unit is now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Boston, MA 02108

Justin L.

Job Details: 02/14/2023

Cx name and address is wrong in ticket. Contacted cx they are located in out of service area. Contacted office who will reach out to cx for next steps

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Laurel, DE 19956

Michael E.

Job Details: 02/14/2023

Replaced the drain pump hose as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HB2

Near Bladensburg, MD 20710

Samuel R.

Job Details: 02/14/2023

cx complaint unit shows cooktop hot.inspected unit and could confirm.found two switched to have gone bad.replaced both swithes and unit is now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Little River, SC 29566

Rolf K.

Job Details: 02/14/2023

Replaced components All Is ok. Working as designed.

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