We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Potomac, MD 20854
Roberto I.
Job Details:
02/14/2023
"Unit just outside warranty. Explained charges, cx asked to cancell, he wants to call kitchenaid."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Glen Allen, VA 23059
Eric F.
Job Details:
02/14/2023
Confirmed cx complaint fridge baffle motor operating loudly. Ordering baffle.; ordrng 1 WPW10479155 (control)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Silver Spring, MD 20901
Andrew H.
Job Details:
02/14/2023
"customer complaint is that the unit has f8e0, f2e1 and f2e0. i replaced the fan motor, control board and console . test unit and unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Indian Head, MD 20640
Robert A.
Job Details:
02/14/2023
"Cx complaint that the unit is still leaking water into the ice bin. I inspected the unit to confirm the complaint. The IM was off, I turned the IM on and ran a harvest cycle. The motor spun and completed the harvest but I noticed the IM spindle did not rotate to eject the ice. I called techline to document the issue. They concluded the motor is stripped and the IM needs to be replaced. I'm ordering the part for the return visit.; ordrng 1 W11578780 (IM)"
We serviced a
JENN-AIR HOOD
Model JXW8530DS0
Near Myrtle Beach, SC 29579
Rolf K.
Job Details:
02/14/2023
replaced electric control all is ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW02
Near Accokeek, MD 20607
Robert A.
Job Details:
02/14/2023
"Cx complaint that the unit is not cooling at all. I inspected the unit to confirm the complaint. The unit was off when I arrived, I plugged in and turned on the unit. The lights, fans and compressor turned on. However I heard a hissing sound, the sound of air being released as soon as the compressor turned on. There was a strong smell of refrigerant as well. There is a leak in the SS somewhere near the compressor. I consulted with SD, I'm ordering a new compressor and evap for the return visit.; ordrng 1 W11507067 (evap) and 1 W11125124 (compressor) and 1 WPW10143759 (drier)"
We serviced a
JENN-AIR HOOD
Model JXW8530DS0
Near Myrtle Beach, SC 29579
Paul F.
Job Details:
02/14/2023
Installed new control. All check ok. Unit did not need the emi filter. Refunding customer for part and going to try to return it to tribles.
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ0
Near Rockville, VA 23146
Eric F.
Job Details:
02/14/2023
"Confirmed cx complaint F0E1 error. Tested unit, heard control relay clicking on then off before unit displaying code. Code pertains to bad control but it's possible that something caused the damage to the control. Quoted cx for control and advised her there may be additional issues causing the problem with the control. Cx paid 120 diagnostic.; ordrng 1 WP3407228 (cntrl-elec)"
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Baltimore, MD 21230
Shane M.
Job Details:
02/14/2023
installed parts. cx did not provide pan.
We serviced a
WHIRLPOOL RANGE
Model KECC567RSS04
Near Potomac, MD 20854
Roberto I.
Job Details:
02/14/2023
Cx complaint LF element not working.Removed glass top. found infinite switch not sending power to element and also element thermostat not closing properly. qupoted repair $747.18 with $145 labor for lf element WP8286187 and lf infinite switch WP9763765. Cx needs more time to make a dwecision. Collected $120 with check; ordrng 1 WP9763765 (lf inf. switch) and 1 WP8286187 (lf element)
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Ruther Glen, VA 22546
Thomas B.
Job Details:
02/14/2023
Cx complaint unit is not working properly inspected unit removed and replaced the latch and the shock absorbers tested and inspected for proper use unit now functions Normally
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Centreville, VA 20120
Richard B.
Job Details:
02/14/2023
"CX complant. Light in microwave dosent work.nspected unit and found unit wont go into diagnostics al all regardless of entry methode but microwave heats and microwave door closes fine. Ordering console and light bulb . Further work needed, RB .; ordrng 1 W11600321 (console) and 1 W10795595 (lamp)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Smithfield, VA 23430
Zachery R.
Job Details:
02/14/2023
"Replaced both gaskets, tested. No signs of any leaks, advised cx to monitor unit"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHM00
Near Richmond, VA 23226
Joseph D.
Job Details:
02/14/2023
"Found unit with control in end of life mode, must replace compressor and control and one of the evaps once determining leak in test 4. Unable to start compressor in test 38; ordrng 1 W11592010 (Compressor) and 1 5387444 (Evap repair kit)"
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM10
Near Portsmouth, VA 23701
Zachery R.
Job Details:
02/14/2023
"cx complaint no cool in rc, checked unit, foam gasket has already been removed for air duct. compressor reading 1amp. evap fan is good. unit started to form frost pattern. adjusted heater tabs to allow heater to thaw out styrofoam ducts. advised cx to monitor unit for 24-48 hours."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Columbia, VA 23038
John P.
Job Details:
02/14/2023
"CX complaint unit not working replaced latch and cam tested working as designed ; ordrng 1 W11307244 (Latch JPV \S), used 1 W11307244 (Latch JPV/S) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW87HEDW0
Near Germantown, MD 20874
Julian H.
Job Details:
02/14/2023
CX complaint about having to do drain/spind many times after cycle is done checked unit on test mode found error F9e1 long drain tested briefly to hear pump not draining strongly enough went to the back & remove filter found dog hair & change stuck on filter causing a restriction on the pump cleared all these & test again working fine COLLECTED PAYMENT THRU APP
We serviced a
JENNAIR DISHWASHER
Model JDPSS245LX0
Near Bethesda, MD 20817
Roberto I.
Job Details:
02/14/2023
"Cx complaint dw stops doring cycle, beeps and thelight blinks.Ran diag, found 8-4 and 9-2 errors. Ran a test cycle, found noisy drain pump. Possible water overflow after drain cycle not completed. Ordering drain pump W11462456.; ordrng 1 W11462456 (drain pump)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Woodbridge, VA 22193
Demonte S.
Job Details:
02/14/2023
Inspected the unit. Found that the cx is saying at times the Start Button will not work. Ran Service Diagnostics on the unit. No error codes found. Tried to back out of the Service Diagnostics by hitting start button. Start button isn't working at times. Unit will need the User Interface = W11478526. Cx paid for the Service Call Only by Card. Cx is paid in full. If the cx calls back order the User Interface. Don't go without parts.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Richmond, VA 23235
Joseph D.
Job Details:
02/14/2023
Cx complaint unit without lights in freezer. Found freezer rails weak and allowing frost to freeze light switch closed when lot sealing properly. Must replace rails. ; ordrng 2 WP13055901 (Rails)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Essex, MD 21221
Eric W.
Job Details:
02/14/2023
installed new harness and control cx is going to thaw out the evap and turn unit back on
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Little River, SC 29566
Rolf K.
Job Details:
02/14/2023
Cx complains washer hanging in cycles. Ran diagnostics found no error codes. Ordering 1 W11419171 control board; ordrng 1 W11419171 (control board)
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Manassas, VA 20112
Robert W.
Job Details:
02/14/2023
CX complaint is the unit is making noise. Inspected unit and found the unit is making noise during agitate and spin. Pulled unit out and found gear oil all under unit advise CX of what unit needs and CX declined repair CX paid SVC.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Harrisonburg, VA 22802
Danny R.
Job Details:
02/14/2023
"cx stated unit is loude and not turning i found side crushed blower crushed , front panel crushed cx stated it was shipped from lowes like this less then a month old cx has pop but not here; ordrng 1 8533643 (cabanet) and 1 W10806345 (front panel) and 1 W11035878 (gasket) and 1 W11626083 (rear panel) and 1 WP8577230 (blower houseing) and 1 WP694089 (blower) and 1 W10828431 (rear bulk head) and 1 W10899578 (drum) and 1 2callcount (look lokk 2 call count dryer rebuild do to amount of parts)"
We serviced a
MAYTAG OVEN
Model MER4600LS2
Near Arnold, MD 21012
Israel R.
Job Details:
02/14/2023
Installed new gasket and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS05
Near Manassas, VA 20111
Robert W.
Job Details:
02/14/2023
"CX Complaint is the unit is leaking Gas, Inspected unit and turned gas on no gas near regulator or piping from rear of unit pulled console on mainifold and found the gas is leaking from the manifold, Turned gas off advise CX not to use unit. Ordering Manifold; ordrng 1 W10806878 (Manifold)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Arlington, VA 22202
Dustin F.
Job Details:
02/14/2023
"Cx complaint: Unit making knocking noiseInspected unit, could confirm complaint. Found Back right suspension rod popped out of holder. Resecured rod and tested unit. unit working as intended."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Myrtle Beach, SC 29579
Paul F.
Job Details:
02/14/2023
Customers complaint is lights are off and unit does not make ice or water. Found the pantry UI is bad and throwing everything else. Removed the UI and everything else came back on. Customer says he can install the board himself just ship it to him. It has a core charge so it we will has to rescedule to come and pick up the old part. Collected full amount due.; ordrng 1 WPW10769076 (UI board)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Alexandria, VA 22315
Lloyd B.
Job Details:
02/14/2023
Cx complained of a major leak. Inspected the unit and could not find a leak or a sign of a leak. Filled the unit up on heavy duty twice and let drain and there are no leaks or signs of a in or under the cabinet. Install and instruct. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Henrico, VA 23228
Thomas B.
Job Details:
02/14/2023
Cx complaint unit is not working properly inspected unit found compressor is not coming on neither is the fan found clipped white wire on harness to the compressor ordering harness; ordrng 1 W11625681 (Harness)
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHS120ESS09
Near Ocean View, DE 19967
Michael E.
Job Details:
02/14/2023
Replaced interlocks as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Harrisonburg, VA 22802
Danny R.
Job Details:
02/14/2023
cx said unit was making noise i ran diag and it was making noise while shifting and slowing down will need shifter gear case and pully with belt 2 call count gera case job; ordrng 1 W11239857 (belt) and 1 W10721967 (pully) and 1 W11481722 (shifter) and 1 W11449840 (gear case) and 2 2callcountgearcase (look lokk gera case 2 call count)s
We serviced a
JENNAIR MICROWAVE
Model JMC2430IL03
Near Centreville, VA 20120
Richard B.
Job Details:
02/14/2023
"CX complant. Microwave dosent heat all the time, Prior diagnosis found unit needs trinm piece , arm and hinges. Installed and tested unit, Working as designed, Job completed, RB"
We serviced a
JENN-AIR RANGE
Model JDRP436HL01
Near Chesterfield, VA 23838
John P.
Job Details:
02/14/2023
CX complaint unit not working checked unit found bad wifi module. Ordering module.; ordrng 1 W11234290 (Wifi module) and 1 W11492269 (Ui)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mount Airy, MD 21771
Marc M.
Job Details:
02/14/2023
installed parts and ran unit calibration before testing. unit now checks good.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Murrells Inlet, SC 29576
Jason T.
Job Details:
02/14/2023
"Installed all parts ordered, also used parts from van stock to complete the repair. Ran factory test to calibrate and verify unit operation...working as designed.; ordrng 1 W10752187 (screw JT VS) and 1 W10528947 (drive hub kit JT VS) and 1 LOOK (LOOK), used 1 W10752187 (SCREW), and 1 W10528947 (HUB) from stock"
We serviced a
WHIRLPOOL DRYER
Model WHD5090GW0
Near Woodbine, MD 21797
Marc M.
Job Details:
02/14/2023
installed parts and tested unit. unit now checks good. collected for second tech.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near College Park, MD 20740
Shane B.
Job Details:
02/14/2023
office was not open when i arrived. called frist contact number listed. the person said office doesnt open until 9am and they cant have anyone go to a tennents appartmnet before 9am. job will need to be rescheduled for another day between 9am and 5pm.; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HV1
Near Reisterstown, MD 21136
Brian R.
Job Details:
02/14/2023
replaced part and tested unit. unit now checks. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Owings Mills, MD 21117
Marc M.
Job Details:
02/14/2023
"cx complaint unit not cooling. inspected and immediatly upon plugging unit into power found that the compressor start winding will buzz aggresively and trip the start device. unit will need new compressor, two call count SS tech only. scheduled with office and cx will have unit inside the home upon return.; ordrng 1 W11370574 (compressor) and 1 W11109499 (drier-tube)"
We serviced a
JENN-AIR OVEN
Model JJW2430DS00
Near Westminster, MD 21158
Brian R.
Job Details:
02/14/2023
cx came out when i pulled in and said they canceled yesterday. said unit works but when steaming things or high moisture then thats when issue starts but she guess it drys out and the unit starts working again. she said they will try and seal under a bit and see what that does. she said just close ticket out.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Eldersburg, MD 21784
Marc M.
Job Details:
02/14/2023
"cx complaint multiple cosmetic defects (door, trim, console, etc). cx states unit was purchased on 01/25/23 however the DOP is already entered into Service Bench. cx will be contacting Whirlpool cx service to have the dispatch and the SB info updated to reflect the accurate DOP and cosmetic coverage/repair may resume. parts will be requested in the interim.; ordrng 1 W11600634 (console) and 1 W11600222 (oven door) and 1 W10909682 (nameplate)"
We serviced a
WHIRLPOOL WASHER
Model MHW5100DW0
Near Gettysburg, PA 17325
Drew B.
Job Details:
02/14/2023
"cx complaint that unit is not spinning out the clothing fullu, when arrrvied couldnt find any error codes stored, unit drain hose in proper height in stand pipe. the unit is leveled and drains no issues no obstructions and fills with good water psi in the etsting when it got to c8 in the auto test the unit is mechcanically going through the cycles and is going to wait to see if the testing today is gonna fix issue collected 120.oo check for service"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Woodbridge, VA 22193
Robert W.
Job Details:
02/14/2023
"Replaced LF cover and went to replace the right cover and one screw is sunk into the plastic to far and cant get anything on screw in order to remove to replace part only way to fix the issue is to replace the RC door. Ordering Door, Cam, Bracket, screw nameplate; ordrng 1 W11037957 (Bracket) and 1 WPW10257203 (Cam) and 2 WPW10296816 (Screw)s and 1 LW11037738 (RC door stainless) and 1 W11223753 (Nameplate) and 1 LOOK (LOOK)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hanover, PA 17331
Sal R.
Job Details:
02/14/2023
"Per the previouse tech, I was able to access and replace the run cap. Before replaceing the Cap I ran diag and foun d a F0E4, F7E6, and F7E7. I inspected the wireing harness , the shifter , and the motor. I cleared codes and replace the run Cap. I found the unit to be opperating as designed with out further issues. I recalibrated the unit and unit test good.c I called WP Tech Line and discussed my finds. No further parts needed. "
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Reisterstown, MD 21136
Brian R.
Job Details:
02/14/2023
cx complaint is ice maker issues and wont come out door and bin frozen. found ice maker leaks down into bin and down back wall and has everything frozen. also saw since bun was froze when cx went to get ice the teeth broke off bin and thats why arm wont spin and dump ice. also she said doors are not level. advised when we replace parts we will level unit as well. parts needed and office will schedule.; ordrng 1 W11347840 (Ice Bin) and 1 W10765378 (Motor Box use if needed) and 1 W10873791 (Ice Maker)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near North Beach, MD 20714
Shawn D.
Job Details:
02/14/2023
"replaced console and tested, unit is good to go"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Reisterstown, MD 21136
Brian R.
Job Details:
02/14/2023
cx complaint is unit fills but just sits and does not spray the water around. unit still within the 1 year of move in date. tested and checked unit.unit fills and heater turns on as water is hot and unit sits. motor does nothing. replaced sump n motor and unit started and checked but leak out back of new motor and was dripping. will order another sump. scheduled for the 16th as that might be the soonest we can.; ordrng 1 W11025157 (Sump n Motor)
We serviced a
KITCHENAID OVEN
Model KODE900HSS00
Near Ashburn, VA 20147
Jason A.
Job Details:
02/14/2023
CX complaint DBL OVEN F6E9 F6 E0 errors. Replaced LWR & UPR Apl Mgr & console UI(previous tech did not order EXP board that supplies 14VDC). Preheat both ovens to 350F & checked for error codes. NO ERRORS returned > JJ
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE01
Near Reisterstown, MD 21136
Brian R.
Job Details:
02/14/2023
helper stuck on job still and it will be about 1.5 hours before he gets here. advised i will move on as well as called cx and left him a detailed voice mail that im skipping his job and moving on.; saved tckt
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Vienna, VA 22182
Jason A.
Job Details:
02/14/2023
CX complaint WASHER noisey & ul or ol. Cut out tub nut & stator screw. Replace gearcase & parts. Did manual cold & hot water to test connections & agitate & spin. Calibrate DLMS & ran test wash. Start Bulky cycle to check for leaks & waited until agitate. Drain & spin. NO LEAKS > JJ
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Fairfield, PA 17320
Drew B.
Job Details:
02/14/2023
x complaint that unit is not cycling the heat evenly per the cx meter they have set up showing temps. and when checking temps myself. set the temp to 350 and after prehsating ran up to the 384 and this was on the -10 temp calibrated already and foudn the temp.. to be not in range even after claibration ordering sensor....; ordrng 1 W10833885 (sensor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT711sMFZ02
Near Great Falls, VA 22066
Brian F.
Job Details:
02/14/2023
"Cx states unit has defective FC door switch, confirmed complaint. Installed new switch, tested, unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Leesburg, VA 20176
Jason A.
Job Details:
02/14/2023
CX complaint FRIDGE ICEMAKER leaks. Found icemaker out of home & tilted. See SDpics. CX paid in full; ordrng 1 W10873791 (icemaker $97.72)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW3
Near Mount Joy, PA 17552
Justin L.
Job Details:
02/14/2023
"Cx complaint unit not powering on until you turn the knob. Was able to access unit and verified complaint. Checked incoming voltage and found 8.3VAC, 123.9VAC, and 123.1 L1 to L2. Ground and Neutral were good. Informed cx they will need to have an electrician check the outlet found no issues with unit. If issue occurs after electrician cx will need to call back but at this time no further work needed"
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Sandy Hook, VA 23153
Eric F.
Job Details:
02/14/2023
"Spoke with techline, techline states that there is likely additional damage to the power controls in the rear of the unit. Quoted cx for boards, cx not does not want to pursue further repairs on the unit. Job complete.; ordrng 1 W10830278 (cntrl-elec) and 1 W10843055 (cntrl-elec) and 1 W10830288 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KHAXVT01
Near Dillsburg, PA 17019
Fred G.
Job Details:
02/14/2023
cx complaint unit now is not cooling at all. inspected unit and found interior lights work but no fans are running or compressor. found when tried adjusting thermostat the unit would turn off and on. replace thernostat and ice maker and tested unit. unit now checks good.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Waynesboro, PA 17268
Andrew S.
Job Details:
02/14/2023
Cx complaint is that the unit is not cooling. Upon arrival Ifound that the fan was running but the freezer was at 61 degrees. I found no frost pattern. I then removed the rear cover and found that the compressor was not running. I found that the inverter has 120 V coming into it. I called DB and verified my findings with him. I am ordering the sealed system repair. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 W11578208 (Compressor) and 1 W11504420 (Coupler) and 1 W11504431 (Coupler) and 1 W11506622 (Coupler) and 2 W11506635 (Process Stub)s and 1 W11109499 (Filter Drier) and 1 W11506623 (Coupler) and 1 W11504448 (Coupler) and 1 W11461108 (Inverter Box)
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Boyds, MD 20841
Ricardo S.
Job Details:
02/14/2023
"Cx complains about an error codes, inspected unit.. f9e1 f3e1 water pressure, i ran dra/spin and pump makes a humming noise, the filter is clogged, i ran diagnotic test and unti wroks fine, water level cks good"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Fannettsburg, PA 17221
Andrew S.
Job Details:
02/14/2023
Cx complaint is that the unit is making a grinding noise when going from agitate into spin. Upon arrival I found that the unit has no error codes. I ran the unit and found that the belt is slipping on the splutch. I am ordering the splutch and belt. Please contact cx whenthe parts are available to schedule the return visit.; ordrng 1 WPW10006384 (Belt) and 1 W10721967 (Splutch)
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Frederick, MD 21702
Ricardo S.
Job Details:
02/14/2023
"Cx complains that the unit not filling with water, inspected unit, i ran diagnostic test mode, no error codes.. diagnostic test works fine. water level and valve cks ok. unit works fine"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW0
Near Chevy Chase, MD 20815
Samuel R.
Job Details:
02/14/2023
cx complaint unit is leaking when in use.inspected unit and found no error codes.tested unit through normal cycle.found sump to be good no leaks.checked inlet and drain hose.found no leaks.found unit to have a bad door gasket.would leak from the roght side.unit will need a new door gasket.cx pif W11498831 4 tribles; ordrng 1 W11498831 (door gasket)
We serviced a
WHIRLPOOL DRYER
Model MED5630HC1
Near Carlisle, PA 17013
Bernard M.
Job Details:
02/14/2023
"Cx complaint unit won't start. Entered service mode and found no error codes. Attempted to run test and it wouldn't navigate to test 12 to run. The selector knob is loose and doesn't acknowledge any cycles when turning. Unit would need console. Gave cx quote for full repair, and she'll discuss with spouse about moving forward. Cx paid $120 service charge"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near New Oxford, PA 17350
Bernard M.
Job Details:
02/14/2023
"Cx complaint unit makes loud piercing noise while runnning. Entered diag and found no error codes. Ran auto test and unit ran as designed without any noise. Cx played video and could heard sharp screeching noise. Inspected underneath and found nothing being damaged. Refered to SP#11520474 and the description matches the noise being heard. Ordering control, once approved contact cx to reschedule; ordrng 1 W11170319 (control)"
We serviced a
MAYTAG OVEN
Model MER8650FZ0
Near Mechanicsburg, PA 17055
Fred G.
Job Details:
02/14/2023
cx complaint unit wont get to temp. inspected unit and found bake element is faulty. found 243.5vac to element. element is covered under entitlements. qouted cx for repair and cx accepted. cx paid in full. scheduled cx for 2/17/23.; ordrng 1 W10779716 (elmnt-bake)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0B
Near Fairfield, PA 17320
Drew B.
Job Details:
02/14/2023
cx complaint that unit icemaker is making slow to little ice. when arrived temps are in perfct range no cooling issues and found the icemakerto have proper voltage to the IM. jumped icemaker and did verify water tube is not clogged and fills with good incoming water psi and intermitting icemaker W11546935 chd for 15th. in stock; ordrng 1 W11546935 (icemaker 35@trb)
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE507EBS06
Near Rockville, MD 20852
Roberto I.
Job Details:
02/14/2023
Replaced parts but F5E1 came back after 20 sec.Confirmed 120V to the inverter during cycle. Ordering Mw control board W11325786 (CBE). Return 2/22/23; ordrng 1 W11325786 (Mw control board)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near Clarksburg, MD 20871
Ricardo S.
Job Details:
02/14/2023
"Cx complains that the unit not cooling, inpsected unit, compressor is hot. Fc temp 60 degrees, Rc temp 58 degrees. sealed system repair.. no frost pattern .. the evaporator fan motor on both compartment works fine.. unit needs compressor kit assy CX DOESN'T WANT TO CONTINUED WITH THE REPAIR; ordrng 1 W10779331 (compressor) and 1 WPW10143759 (dryer) and 2 countsjob (2 counts job)s"
We serviced a
JENN-AIR OVEN
Model JJW2430DS00
Near Westminster, MD 21158
Brian R.
Job Details:
02/14/2023
cx came out when i pulled in and said they canceled yesterday. said unit works but when steaming things or high moisture then thats when issue starts but she guess it drys out and the unit starts working again. she said they will try and seal under a bit and see what that does. she said just close ticket out.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Sykesville, MD 21784
Marc M.
Job Details:
02/14/2023
cx complaint unit not heating. checked forst for 240v. found at the terminal block and the outlet unit missing l2 (found only 76.4v). cx will need and electrician to correct voltage prior to any further service.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Pikesville, MD 21208
Shane M.
Job Details:
02/14/2023
cx complaint of grinding noise. found no error codes. couldnt duplicate sound complaint through test cycle. advised cx to capture issue by video w sound.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Dover, PA 17315
Fred G.
Job Details:
02/14/2023
cx complaint DW door falls down with no tension. was able to access unit and found right side hinge spring came off hinge. was able to reattach spring and found unit now checks good.
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Mechanicsburg, PA 17050
Cody H.
Job Details:
02/14/2023
"Cx complains unit was running cycle but timer wasnt counting down. Unplugged unit and it continued from where it left off. Ran unit through diagnostic test 12. Unit had no issus and no errors throughout test. Ran unit through quick cycle with no issues. Unit is working as designed, no further work needed"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Hanover, PA 17331
Sal R.
Job Details:
02/14/2023
"Per the previouse tech, I was able to access and replace all parts. I then recalibrated the unti and ran a auto test. I found the unit to be opperating as designed. Unit test good."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Hyattsville, MD 20782
Emmanuel R.
Job Details:
02/14/2023
"Replaced control board, door lock tested good and suspension also good. Leveled unit and instructed customer how to properly load unit so it doesnt go off balance, diagnostics cycle completed ,no error codes present. Unit is now working as deisgned."
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS05
Near Washington, DC 20017
Emmanuel R.
Job Details:
02/14/2023
"Cs burners are not lighting, confirmed complaint. I found the electrical connector to gs regulator was not secured. Secured connector and tested unit. Unit is now working properly. all burners and both ovens are turning on."
We serviced a
WHIRLPOOL DRYER
Model CED9160GW3
Near Washington, DC 20003
Emmanuel R.
Job Details:
02/14/2023
"Cs unit is not powering on, confirmed complaint. I found the unit is getting 240v all to one leg and not the other. L1 213v and L2 0v. Advised customer of findings, she will need the electrician to come fix the oulet. Unit should power up , if it doesnt call us back. New contructions."
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW1
Near Washington, DC 20003
Emmanuel R.
Job Details:
02/14/2023
"Replaced control board, tested unit. Unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Washington, DC 20009
Emmanuel R.
Job Details:
02/14/2023
Replaced hot water valve and tested unit. Unit is now working properly.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Myrtle Beach, SC 29577
Paul F.
Job Details:
02/14/2023
"Didnt answer the door and when I called her she tried to negotiate the price of the service call. I advised her I cannot lower the price, she canceled the call."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Mechanicsburg, PA 17050
Cody H.
Job Details:
02/14/2023
"CX complains unit is leaking. Unit is unplugged on arrival and Found water to be turned off. and turned water on to run diagnostic test. Replaced heater per service pointer #W11540964 'S17304' and tested unit, unit now works as designed with no leaks or errors. no further work needed."
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS1
Near Suffolk, VA 23434
Zachery R.
Job Details:
02/14/2023
"upon arrival was unable to locate unit, spoke with rtm, was advised unit is no longer at store."
We serviced a
AMANA WASHER
Model NTW4516FW
Near Madison Heights, VA 24572
Kyle A.
Job Details:
02/14/2023
Cx complaint of unit not drain. Did confirm wire backed out of connector. Replaced pump from VS connector and unit now drains as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Newport News, VA 23601
Lucas R.
Job Details:
02/14/2023
"replaced compressor and drier, fliushed, presuurized, vacuumed and charged, low side pressure at -3' hg, advised cx to monitor, unit working as designed.S71162"
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near Suffolk, VA 23434
Zachery R.
Job Details:
02/14/2023
"cx complaint unit not drying clothes, upon arrival noticed cx has not corrected vent issue, unit displaying f4e3 and f4e4. checked voltage at terminal, power cord is good reading 245 from l1-l2, advised cx unit is working as designed, and if via comes back for same issue and vent hasnt been rerouted we will have to charge $120 unit working as designed."
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ0
Near Front Royal, VA 22630
Ezra M.
Job Details:
02/14/2023
replaced diode and capacitor. Successfully completed a funically test.
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Haymarket, VA 20169
Ezra M.
Job Details:
02/14/2023
replace blower wheel and motor. Ran test cycle. No other problems found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Charles Town, WV 25414
Ken M.
Job Details:
02/14/2023
Customer complaint is that the left door is dented. Replacement door was already shipped to the customer. Door installed. Unit is working properly. Old door left with customer.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Winchester, VA 22601
Daniel J.
Job Details:
02/14/2023
washer not draining removed sock from drain pump ran diag cycle unit now draining
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Chambersburg, PA 17201
Andrew S.
Job Details:
02/14/2023
Per previous diag I was able to access and repalce the motor and capacitor. I then tested the unit and found that it is now functioning as intended. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC400ESS01
Near Falls Church, VA 22043
Christian C.
Job Details:
02/14/2023
Cx complaint unit water is dispensing slowly. Inspected unit and found water trickling out of dispenser. Tested water pressure from incoming water line good. Removed filter from head and head is leaking. Installed new filter head. Tested unit. Water is now dispensing normally. Cx paid in full.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Upper Marlboro, MD 20772
Shawn D.
Job Details:
02/14/2023
arrived and cx said unit has been working since circuit breaker was turned on and off. cx declined service and will call us back it happens again.
We serviced a
WHIRLPOOL HOOD
Model WVW53UC6FS3
Near Dumfries, VA 22026
Demonte S.
Job Details:
02/14/2023
Installed the Fan Motor L.e.d. Driver. Tested the unit. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL DRYER
Model GEW9250PW0
Near Waynesboro, PA 17268
Andrew S.
Job Details:
02/14/2023
Cx complaint is that the unit is not heating up. Upon arrival I found that the drum is rotating but there is no heat. I removed the lower panel and tested the element and TCO and found that the element is reading OL. I quoted the cx for the cost of the repair. Cx Paid in full. I was able to replace the element. i then tested the unit and found that it it is now heating. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LS1
Near East York, PA 17402
Sal R.
Job Details:
02/14/2023
I was able to access and replace the igniter. I then tested unti and unit test good.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Centreville, MD 21617
Frederick R.
Job Details:
02/14/2023
Replaced WM control per prior techs diagnosis. Calibrated and then retested and the unit is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Boston, MA 02108
Justin L.
Job Details:
02/14/2023
Cx name and address is wrong in ticket. Contacted cx they are located in out of service area. Contacted office who will reach out to cx for next steps
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Laurel, DE 19956
Michael E.
Job Details:
02/14/2023
Replaced the drain pump hose as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB2
Near Bladensburg, MD 20710
Samuel R.
Job Details:
02/14/2023
cx complaint unit shows cooktop hot.inspected unit and could confirm.found two switched to have gone bad.replaced both swithes and unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Little River, SC 29566
Rolf K.
Job Details:
02/14/2023
Replaced components All Is ok. Working as designed.