We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Ashland, VA 23005
Thomas B.
Job Details: 02/15/2023
Removed and replaced the cooktop tested and inspected for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near California, MD 20619
Shane B.
Job Details: 02/15/2023
installed ordered part. all lights are now working. unit is working as desigend.
We serviced a
WHIRLPOOL DRYER
Model WFW9620HW0
Near Reston, VA 20191
Jason A.
Job Details: 02/15/2023
CX complaint WASHER lo fill error. Replaced hot & cold water valves. Made sure hoses connected correct. Test 1 2 & 3 & ran test wash. Start NORMAL cycle & fast fill. NO LEAKS. > JJ
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ7
Near Richmond, VA 23223
Thomas B.
Job Details: 02/15/2023
Cx complaint unit is not working properly inspected unit removed and replaced the supplied parts tested for proper use unit now functions Normally
We serviced a
AMANA DRYER
Model NED4655EW1
Near Mechanicsburg, PA 17050
Cody H.
Job Details: 02/15/2023
"Was able to access unit and replace parts per previous visit. Tested unit, unit is working as designed, no further work needed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY2
Near Washington, DC 20010
Dustin F.
Job Details: 02/15/2023
"CX complaint: no ice makingInspected unit, put unit into test 25 to cycle, Icemaker would NOT cycle correctly. Confirmed Icebox fan and thermistor are good. Jumped to confirm Water valve fills when called for. Replaced Icemaker and tested unit, unit now working as intended. CX paid in full."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KUBR204EPA00
Near Camp Hill, PA 17011
Cody H.
Job Details: 02/15/2023
"Was able to access unit and replace parts per previous visit. Unit now works as designed, no further work needed."
We serviced a
WHIRLPOOL COOKTOP
Model KCGS556ESS02
Near Fairfax, VA 22030
Richard B.
Job Details: 02/15/2023
"cx complant , Flames not even. Prior diagnosis found unit needs orriface holder , conversion kit and valve, Installled and tested unit. Working as designed. Job completed, RB"
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW1
Near Washington, DC 20012
Brian F.
Job Details: 02/15/2023
"Cx states slow fill, tested and confirmed. Installed new control and inlet valves. Ran calibration then ran quick overview test, completed with no errors, ran manual cold and hot valve test, unit is now working properly."
We serviced a
WHIRLPOOL OVEN
Model WFG550S0LZ1
Near Hagerstown, MD 21740
Andrew S.
Job Details: 02/15/2023
Cx complaint is that the unit is making a wooshing noise when the broiler ignites and cx saw flames where the orifice enters the broil tube. I attempted several times to ignite the broil and found that it is igniting every time immediately. I let the oven preheat on bake to 350 and then shut that off and started the broil again. It ignited immediately. I am unable to replicate the scenario and produce the issue. I informed the cx that if the issue occurs again to try and document it on video. Unit is currently functioning as intended. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Richmond, VA 23228
Thomas B.
Job Details: 02/15/2023
Cx complaint unit is not working properly inspected unit removed and replaced the heating element tested for proper use unit now functions Normally
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Aberdeen, MD 21001
Neil H.
Job Details: 02/15/2023
REPLACED THE SPIN BASKET AND AGITATOR CX COMPLAINT CLOTHES RIPPING IN WASH
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Millsboro, DE 19966
Michael E.
Job Details: 02/15/2023
Replaced RC evap harness with fan as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Glen Arm, MD 21057
Eric W.
Job Details: 02/15/2023
cx complant of unit making noise tested unit and could not find any problems or noises cx will watch unit and record them
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB3
Near Winchester, VA 22601
Ezra M.
Job Details: 02/15/2023
installed new control
We serviced a
WHIRLPOOL DBL WALL OVEN
Model KEBC208KSS02
Near Fallston, MD 21047
Eric W.
Job Details: 02/15/2023
installed new door glass
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC1
Near Dover, PA 17315
Drew B.
Job Details: 02/15/2023
replaced console and control and tested the unit did power up the diag and the unit went through no issues at the board and operations the unit drains quickly no issues. and no issues present itself today cx will try out.
We serviced a
WHIRLPOOL COOKTOP
Model WFG525S0JS2
Near Murrells Inlet, SC 29576
Paul F.
Job Details: 02/15/2023
Customers complaint is burners to high. Adjusted burner flame. All check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ07
Near Brambleton, VA 20148
Daniel J.
Job Details: 02/15/2023
complaint fridge sectiond right side gasket ripping and veggies in drawer freezing found right side gasket failing at seam and drawer set to coldest setting informed customer and replaced gasket advised to one right than left and left closed first
We serviced a
JENN-AIR COOKTOP
Model JGC7530BS00
Near Washington, DC 20008
Shawn D.
Job Details: 02/15/2023
arrived found gas checked clogged snapped pic.. manifold is covered for 5 years if it was needed. tested burner now working good. told cx he will be getting a refund. unit is good
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MB
Near Charlottesville, VA 22911
Kyle A.
Job Details: 02/15/2023
Cx complaint about rf burner not igniting. Did confirm and found unit ignitor was not plugged in completely. Reseated plug and unit is now as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Pikesville, MD 21208
Shane M.
Job Details: 02/15/2023
cx complaint the unit leaking from front RIGHT front corner. raned cycle & watch the cycle with bottom cover removed. couldnt found any leaks. advised to capture a picture by phone of where the leaks coming from. mandatory pre id if cx calls back (2) nuts W11545286
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Elizabethtown, PA 17022
Justin L.
Job Details: 02/15/2023
As per previous visit was able to access unit and replace parts. Unit now checks good no further work needed
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HS4
Near Dale City, VA 22193
Demonte S.
Job Details: 02/15/2023
Arrived at the apartment building. Maintenance manager thought microwave is still under warranty. I advised to him that I need a p.o.p to show that the microwave is under warranty. Maintenance manager can't show p.o.p.. I told him I would look at it but I would have to charge him. Maintenance manager stated he will just buy another unit.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Gainesville, VA 20155
Demonte S.
Job Details: 02/15/2023
Inspected the unit. Found that the cx is saying that the unit isn't cooling. Checked the Refrigerator & Freezer Sections. Unit is a no cool again. Checked running pressures on the unit. Getting 50 Psi on the High Side and -10 on the low side. I then filled the unit with Nitrogen at 140 Psi. Within 10 mins the pressures has dropped to 105 Psi. No Dye can be found. Also no bubbles. I could hear air on the right side of the back when filling with Nitrogen. Called Whirlpool Techline Ref #. Per Whirlpool Techline this unit is now under review at this time as a non repairable unit. ( Any questions please check Sd Pictures.)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Eldersburg, MD 21784
Justin S.
Job Details: 02/15/2023
cx showed me the unit is no longer locking the lid. replaced the lid lock with pre id and ran the diagnostic cycle. the unit is now good
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Midland, VA 22728
Robert W.
Job Details: 02/15/2023
Cx complaint is there is an error code. Inspected unit and found three error codes F7E1 F7E6 F7E7 ran diag cycle. Pre tech sheet ohm out motor and between windings im getting 4.5ohm and 9.0ohm appears to be in range changed out capacitor and tested unit and unit is now working properly.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Dover, DE 19901
Taylor F.
Job Details: 02/15/2023
Cx complaint is unit not draining. Tested inspected and could not verify complaint. Filled unit with water 3 times in componant activation and unit drained perfect everytime. Tried adding additional weight to the basket to see if it was a harness issue and couldnt get it to fail. Unit is working as designed. Job is complete. Collected 120 service call by CC.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS0
Near New Oxford, PA 17350
Sal R.
Job Details: 02/15/2023
"Per the previouse tech, i was ab le to access and replace the sump & motor. I then tested the unti and unit test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KDDO27TTX00
Near Vienna, VA 22182
Richard B.
Job Details: 02/15/2023
CX complant. Clicking noise when unit starts and then stops. Ins
We serviced a
MAYTAG DRYER
Model WTW5015LW0
Near Lewes, DE 19958
Michael E.
Job Details: 02/15/2023
"CX complaint: banging sound. Tested and verified complaint. I found it was the drain line hitting back of unit. I secured drain line, tested unit and it is now working proeprly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Dagsboro, DE 19939
Michael E.
Job Details: 02/15/2023
"CX complaint: water in RC. Tested and verified complaint. I found the dual inlet valve had a tube not all the way into the fitting and it was leaking. I corrected the dual valve connections, tested unit and it is bnow working proeprly. Job is complete"
We serviced a
IKEA DISHWASHER
Model IDT830SAGS0
Near Baltimore, MD 21231
Emmanuel R.
Job Details: 02/15/2023
"Cs unit is not washing dishes, confirmed complaint. I found error codes 6-4 ,float switch, 5-1door stuck open, 7-1 no heat ,4-3 wash motor failure. Diagniostics not completing. Unit need a washmotor. Quited customer but they denied at this time, Collected for svc call."
We serviced a
JENNAIR REFRIGERATOR
Model JB36NXFXLE01
Near Pawleys Island, SC 29585
Paul F.
Job Details: 02/15/2023
Installed new parts. all check ok.
We serviced a
WHIRLPOOL OVEN
Model KEBC277KBL0
Near Severna Park, MD 21146
Israel R.
Job Details: 02/15/2023
Customer complaint unit glass was cracked after cleaning. I found the inner glass was cracked. Replace glass and collected in full.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Dover, DE 19904
Taylor F.
Job Details: 02/15/2023
Cx complaint is unit not filling with water. Tested inspected and verifed complaint. Found the valve full of sediment. Replaced valve and informed cx they must install screens on the inlet hoses to prevent this from happening in the future. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model wtw5057lw0
Near Baltimore, MD 21206
Emmanuel R.
Job Details: 02/15/2023
Cs unit is going off balance and the hot water light isnt coming out. Couldnt confirm complaint. I found the hot water light does come on and display is working. Ui test passed. Also found the unit was off level. Leveled unit and tested it in a spin cycle. Unit is not going off balance now. Advised customer to be mind full on how she is loading unit. because it could go off balance. Unit is working as deisgned.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS08
Near Myrtle Beach, SC 29572
Rolf K.
Job Details: 02/15/2023
cx complains air leak freezer door. Adjusted freezer door removed ice so it would close properly. Leveled fridge. All is ok
We serviced a
WHIRLPOOL DRYER
Model WTW5105HW2
Near Virginia Beach, VA 23462
Branden R.
Job Details: 02/15/2023
"cx complaint f9 e1 **drain pump issue clothes locked inside checked unit and found error code stored . tested unit and found drainpump turning on but not pumping , uninstalled tub on unit and found plastic filter that sits over drain had come unseated and was blocking the hole more then half way not allowing unit to drain properly . reseated plastic filter with proper screw and tested unit is now draining as designed , tested all major componets and everything tested good units now running as designed cx agreed ."
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ2
Near Oakton, VA 22124
Richard B.
Job Details: 02/15/2023
"CX complant. Lid lock takes too long to unlock. CX wants it disabled. Inspected unit and found unit is orking as designed. Advised CX disabling lid lock is against whirlpools practaces. Washer working as designed. Job completed, collected 120 service call after checking machine out. RB"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Sterling, VA 20164
Jason A.
Job Details: 02/15/2023
CX complaint DW beeps & led flashes. Found unit was moved to another model house. F9 ERROR code. Float switch was stuck up. Loose styrofoam. Tighten loose water fill elbow. Cleared error code & ran test wash 3X. Start NORMAL cycle. Unit is advancing. No more beeping or led flashing. NO LEAKS > JJ
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Gainesville, VA 20155
Demonte S.
Job Details: 02/15/2023
Inspected the unit. Found that the cx is saying that the Dishwasher will not work. Ran Service Diagnostics on the unit. F8E4 = Float Switch reading Open. Checked the Float Switch. Found that the Water Inlet Hose has not been replaced. I asked the cx has the hose been replaced. Cx said it's our job to replace the Water Line. I advised the cx to get a plumber and tried to collect for the Service fee. Cx will not pay. Called office. Office advised me to just leave.
We serviced a
WHIRLPOOL HOOD
Model WVU17UC0JS0
Near Centreville, VA 20120
Demonte S.
Job Details: 02/15/2023
Installed the Latch. Tested the unit. Unit is working as Designed. ( Cx requested that I mark this on the ticket. Cx can't pull down the Filter because filters had no hooks. The unit is the same way before installing the parts.)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Lebanon, PA 17042
Justin L.
Job Details: 02/15/2023
As per previous visit was able to access unit and replace parts. Tested unit and unit checks good no further work needed
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Orange, VA 22960
Eric F.
Job Details: 02/15/2023
"Confirmed cx complaint unit making grinding noise. Found evidence of unit bottoming out, overload condition. Raised feet, tested unit, unit working as designed. instructed cx to record issue if it reoccurs and call back in, cx paid 120 diagnostic."
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Gettysburg, PA 17325
Sal R.
Job Details: 02/15/2023
"Per the previouse tecjh, I was able to access and replace all parts and tested unit. I found no power to the unti. I inspected the oven Appliance managger and found 120 to L1, 120, to L2 and 240 volts accross. I found only 19 volts to nutral at J8 connector. CX to have electrican come to the home and inspect power supply. I called WP tech Line and explained my findings."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Middletown, DE 19709
Frederick R.
Job Details: 02/15/2023
"CX complaint is DW no power. Inspected unit and verified issue. FOund burnt power wire at junction box from bad install. L1 had 118vac and to N 118vav. No voltage from N to G. Repired wire and installed new wire nuts and retested and the unit is now working properly, OPut back together. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Felton, PA 17322
Bernard M.
Job Details: 02/15/2023
"Replaced all parts, ran test 57 icemaker harvested, ran test 45 and it filled with water. All LEDs are functional. Unit checks good"
We serviced a
WHIRLPOOL DRYER
Model MED5630HC1
Near Windsor, PA 17366
Bernard M.
Job Details: 02/15/2023
"Cx complaint unit makes noise while running. Ran normal cycle and found while spinning the felt had lifted up and was grinding against back bulkhead. Placed and secured felt back down onto drum, ran cycle and the unit no longer makes noise. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Pawleys Island, SC 29585
Paul F.
Job Details: 02/15/2023
Installed new door. All check ok.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Centreville, VA 20120
Demonte S.
Job Details: 02/15/2023
Checked the Regulator to the unit. Regulator is set to Natural Gas. Flipped the Valve to Lp. Tested the unit. Unit is now adjusting the flames. Unit is working as Designed. ( Any questions please check Sd Pictures.)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Washington, DC 20010
Dustin F.
Job Details: 02/15/2023
"Replaced harnass and tested unit, Unit would not fill with water. Pulled unit out, discovered water line was kinked. unkinked water line, tested unit, unit working as intended."
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS00
Near Brambleton, VA 20148
Daniel J.
Job Details: 02/15/2023
replaced freezer led module labor and parts covered by scode all lights working
We serviced a
JENN-AIR MICROWAVE
Model JMW2430IL03
Near Conway, SC 29526
Jason T.
Job Details: 02/15/2023
"Cx complaint, no dispaly, installed console assembly. Set model code during factory test, verified all unit functions for proper operation...working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Severna Park, MD 21146
Israel R.
Job Details: 02/15/2023
Customer complaint unit is not drainning. I tested the unit and the unit is not draininig and is humming. I remvoved the pump and found the pump is getting power but is not drainning. I pulled unit out and removed the pump and found corn kernels i removed and tested the unit is drainning. I found the gasket coming off i reseated the gasket and now the unit is back to normal operations. Adviced the customer to clean the filter and and to do a cleaning every once in a while. Unit in warranty last day tomorrow.
We serviced a
WHIRLPOOL OVEN
Model WEG745H0FS0
Near Washington, DC 20011
Dustin F.
Job Details: 02/15/2023
"Replaced igniter, tested unit, unit working as intended."
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS02
Near Nokesville, VA 20181
Robert W.
Job Details: 02/15/2023
Replaced Burner base and LP kit unit tested and is working prioperly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Woodbine, MD 21797
Ricky E.
Job Details: 02/15/2023
"customer atated that the unit wasnt dispensing ice... verified isuue and fnd loose connection at the door harness under the unit.. secured the connection, unit cks ok.."
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Silver Spring, MD 20906
Ricardo S.
Job Details: 02/15/2023
"Cx complains about a broken part, inspected unit, the strike is broken, replaced part, i ran diagnostic test mode and unti works fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Millersville, MD 21108
Israel R.
Job Details: 02/15/2023
Installed new ice maker and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL FREEZER
Model JBZFL24IGX00
Near Washington, DC 20012
Brian F.
Job Details: 02/15/2023
"Cx states ice maker not working. Installed new IM, ran test 16 output 20*, 66 fill tube heater turned on, 97 ice maker water valve came on, and test 120 'PA' result meaning IM is cycling and passed all testing. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Alexandria, VA 22302
Leon
Job Details: 02/15/2023
cx complaint was unit was leaking under confirmed complaint pulled unit out checked the water line then seen the drain tube was clogged replace it with new one
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS20
Near Ashburn, VA
Daniel J.
Job Details: 02/15/2023
inner glass broke during first cooling cycle replaced outter door inner glass added name plate preheated to 350 f unit reached preset temps
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KHAXVT01
Near Aberdeen, MD 21001
Neil H.
Job Details: 02/15/2023
"CX COMPLAINT UNIT TRIPPING BREAKER FOUND IN TEST AT TIME OF DEFROST THE BREAKER TRIPPING FOUND RELAY MELTED TOGETHER ORDERING DEFROST CONTROL AND THE HEATER AND BI-METAL J/KCX GOING TO CALL TO HAVE I/W TICKET SENT; ordrng 1 4388932 (control,defrost adap) and 1 WP2323197 (heater) and 1 WPW10225581 (bi-metal thermo)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Olney, MD 20832
Robert L.
Job Details: 02/14/2023
"installed icemaker per previous, tested all ops ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DSS1
Near Rockville, MD 20852
Roberto I.
Job Details: 02/14/2023
"Cx complaint no wash, broken wheels on lower rack.Ran diag, found 9-1 and 9-2 errors. ran a test cycle, found diverter clicking but not moving. Quoted repair $742.07 with $125 labor for sump/motor assy WPW10455260 and 4 lower rack rollers WPW10195417 replacement. Cx declined. Collecteed $120; ordrng 1 WPW10455260 (sump/motor assy) and 4 WPW10195417 (rack roller)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Aylett, VA 23009
Thomas B.
Job Details: 02/14/2023
"Cx complaint unit is not working properly inspected unit removed and replaced the gearcase, splutch, and belt tested for proper use unit now functions Normally"
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWP2
Near Oakton, VA 22124
Christian C.
Job Details: 02/14/2023
"Called techline Advised to inspect inner door for moisture escaping into console. Saw signs of moisture near vent assembly and center coming from door seal. Ordering seal, vent assembly, vent deflector, console, and door gasket.; ordrng 1 WPW10195007 (seal) and 1 WPW10469574 (vent assembly) and 1 WPW10195032 (vent deflector) and 1 W11179176 (console) and 1 W10864081 (door gasket)"
We serviced a
KITCHENAID REFRIGERATOR
Model KUID308HPS01
Near Brookeville, MD 20833
Robert L.
Job Details: 02/14/2023
"cx complaint noisy, cx had video, noise in video not normal, at arrivalbin full and unit in standby, cleared some ice, cycle staterd, slight whistle/popping at valve from pressure (normal), internal drain and recirc pump quiet, compressor and fan normal, moved some tubing around to give space between, poured water on to activate external drain pump, all sounds normal at this time, suggested power off when bin full and to record any further issues, tested all ops ok"
We serviced a
JENNAIR OVEN
Model JJW2430DP03
Near Annandale, VA 22003
Lloyd B.
Job Details: 02/14/2023
Cx complained of an error. Inspected the unit and found there is a stuck key error. Unit needs new console; ordrng 1 W11236887 (console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Chesapeake, VA 23323
Austin D.
Job Details: 02/14/2023
cx complaint no ice or water. checked unit and found a kinked water hose on the unit side of the valve. fixed kink and found that the house pressure still isnt sufficient enough to make ice or dispense water. advised cx to have the water issue resolved and if the unit is still having issues with ice or water afterwards to call us back. cx agreed.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP00
Near McLean, VA 22101
David J.
Job Details: 02/14/2023
Cx complaint unit stopped cooling again after one week of repair. Arrived to unit and compressor is running and very hot but did not cool. Unplugged unit per EW Pulled unit out and inspected where repair was done. Use UV to look for dye and did not see any leaks. Removed fc interior and inspected evap. Did not see any leaks either. No frost pattern on evap and may have blockage inside lines. Call EW and was asked to bring back nitrogen. Im ordering an evap as well since we have yet to change that. Scheduled with office and will return on that date. ; ordrng 6 W10913906 (Couplers)s and 1 W11256565 (Evap) and 1 Nitrogen (Nitrogen) and 1 Sstech (Ss tech)
We serviced a
MAYTAG RANGE
Model MER8674AS0
Near Havre de Grace, MD 21078
Neil H.
Job Details: 02/14/2023
REPLACED THE ELEMENT TESTED GOOD$110 COLLECTED
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Fairfax, VA 22033
Christian C.
Job Details: 02/14/2023
"Installed control screws and fastener. Tested unit and console comes on but drum does not spin. Light in drum. Getting 240VAC from terminal block. Tested door switch tested good. Thermal fuse tested closed. Tested motor from acu J8-4/J9-1 reading open. Tested motor main winding reading 2.3ohms and start 2.2ohms. Found thermal event at motor connection. Ordering blower wheel, motor, and main harness. Motor none in stock at upper marlboro and whirlpool.; ordrng 1 WP694089 (blower wheel) and 1 279827 (motor) and 1 W11364723 (main harness)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near La Plata, MD 20646
Robert A.
Job Details: 02/14/2023
"Cx complaint that the unit does not start cycles and makes a loud noise. I inspected the unit to confirm the complaint. I started a normal cycle and it start with no problems. I calibrated the unit and ran a service cycle, all components passed. The cx assumes the cycle does not start because the screen says 'add garment'. I explained to her 'add garment' simply means there is still time to add more garment before the next portion of the cycle starts. The unit is working as designed."
We serviced a
ROPER WASHER
Model RTW4516FW
Near ,
Lucas R.
Job Details: 02/14/2023
"upon arrival mod/ ser. rubbed off from cleaning, called office was advised cx would need to contact lowes for compete mod/ser.; saved tckt"
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Yorktown, VA 23693
Justin W.
Job Details: 02/14/2023
replaced lid and hinge. replaced gearcase and slider. performed test 52 and 51 successfully. unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Brandywine, MD 20613
Robert A.
Job Details: 02/14/2023
"Cx complaint that the unit is not completing cycle. I inspected the unit to confirm the complaint. I found error codes: f0e3 f3e3 f8e6. I cleared the codes and ran a service cycle, all components passed. I calibrated the unit for the cx as well. The unit needs a new water valve and control board to resolve the issue. I collected the service call fee by CC and left the cx with a quote; ordrng 1 W11419051 (control 222.14) and 1 W11220230 (water valve 121.16)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Millington, MD 21651
Frederick R.
Job Details: 02/14/2023
CX complaint is water flow. Replaced inlet valve per prior tech diagnosis. Tested unit after repair and it is working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near McLean, VA 22101
Brian F.
Job Details: 02/14/2023
"Cx states fc low cool, water filter not ejecting, confirmed complaints. Incorrect evap harness ordered, correct part is W11650662, harness comes with heater. FC is cooling and evap has good frost pattern. All thermistors passed, damper is working, evap fan is spinning. Arm inside filter housing not contacting filter. Ordering filter housing, evap harness, control, and thermistor. Let cx know evap harness is on national backorder.; ordrng 1 W11162042 (fliter housing) and 1 W11650662 (heater w/ evap harness) and 1 W11558182 (control) and 1 WPW10384183 (thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Fairfax, VA 22030
Leon
Job Details: 02/14/2023
cx complaint was unit would cut off and light would should down while compressor stayed on replaced the led board in the back and waited unit worked like it should
We serviced a
JENN-AIR MICROWAVE
Model JMW3430WS02
Near Ashburn, VA 20147
Jason A.
Job Details: 02/14/2023
"CX complaint MW+O F8 error code & MW heats but oven does not. Checked in diagnostics - no error codes. Test in component activation bake + broil + convect heats & cooling fans run. TSP states to replace UI.Quote CX for service. CX will discuss & call with decision > JJ; ordrng 1 W10323052 (User Interface console $1,244.39 ) and 1 WPW10273667 (blower $170.46 )"
We serviced a
JENN-AIR COOKTOP
Model JIC4536XS00
Near Fairfax, VA 22032
Lloyd B.
Job Details: 02/14/2023
Cx complained the unit did not operate. Installed new display and 2 new modules and tested and all 5 burners work with the pot on it. Job complete
We serviced a
KITCHENAID RANGE
Model KSGG700EBS3
Near Prince Frederick, MD 20678
Robert A.
Job Details: 02/14/2023
Cx complaint that the LF burner is intermittent and the oven temp take too long to preheat. I inspected the unit to confirm the complaint. The LF burner turns off when it's in the mode area and sputters when on med or high. I adjusted the burner head and flame height but neither made a difference. The unit needs a new LF burner to resolve the issue. The oven temp preheat to 350 and 400 within a reasonable time. I recommended for the cx to use convect bake for more optimal heating. I'm ordering the part for the return visit.; ordrng 1 W11436986 (LF burner head)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Edgewood, MD 21040
Neil H.
Job Details: 02/14/2023
REPLACED THE CONTROL AND THAN FOUND THE MOTOR WAS MAKING NOISE BUT NOT RUNNING REPLACED THE SUMP ALSO UNIT RUNS BUT SKIPPING AT TIMES LIKE THE PRIOR MOTOR AND LIGHTS ON D/W WHERE FLICKING CX NEEDS TO HAVE THE POWER CABLE TO THE UNIT LOOKS BRITTLE AND NEEDS TO BE REPLACED CAUSING HIGHS AND LOWS OF 120VAC
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Wilmington, DE 19804
Taylor F.
Job Details: 02/14/2023
"Cx complaint is unit not starting. Tested inspected and verified complaint. Found oil leaking from capacitor and unit humming when trying to spin. Replaced capacitor from VS and unit is now working as designed. Job is complete.; ordrng 1 W11158830 (capacitor TF VAN STOCK), used 1 W11158830 (capacitor TF VAN STOCK) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Parkville, MD 21234
Eric W.
Job Details: 02/14/2023
nstalled all parts and tested unit unit vent hose is very short
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Fredericksburg, VA 22407
Demonte S.
Job Details: 02/14/2023
"Inspected the unit. Found that the cx is saying that the Oven Glass broke while cooking. Checked the Oven Door. Found that the Outter Glass had shattered. Unit needs Outter Glass. ; ordrng 1 W10894130 (Whirlpool Glass, Outer Door Assembly (black))"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near Chantilly, VA 20151
Christian C.
Job Details: 02/14/2023
"Cx complaint oven light intermittently does not turn off and oven does not heat. Inspected unit found F6E0 oven user interface lost connection. Tested P1-3/P1-4, P1-4/P1-5, and P1-1/P1-2 and have continuity through all of them. Light turns on and off as I open and close door. Tested all relays for bake, broil, and convection elements and all heat up. Power cycled unit and reseated connections. Unit is working as designed. Cx paid for service call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Haymarket, VA 20169
Ezra M.
Job Details: 02/14/2023
"rubber plug sealing compressor had no end sticking out of high pressure side. removed other plugs, plugged in compressor, small hole in plug preventing pressure buildup to push plug out, unable to remove, reordering compressor.; ordrng 1 W10309988 (compressor)"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Lanham, MD 20706
Samuel R.
Job Details: 02/14/2023
cx complaint unit is not gettimng water.inspected unit and could confirm cx complaint.found hot water valve to be off.calibrated unit and unit is now working.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Parkville, MD 21234
Eric W.
Job Details: 02/14/2023
cx complant of led are out in freezer and in top of fridge installed new led in freezer and sill leds are dim in fridge unit needs new control and leds; ordrng 1 W11224256 (control) and 1 W11205082 (led) and 2 W11462342 (led)s
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near La Plata, MD 20646
Robert A.
Job Details: 02/14/2023
"Cx complaint that the unit gets really hot and occasionally shows 'check lint screen'. I inspected the unit to confirm the complaint. I found the unit heats, tumbles but has poor airflow. The duct needing to be cleaned, may be causing the unit to be warmer than normal. The 'check lint screen' message is a normal reminder to the cx. The unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Chestertown, MD 21620
Frederick R.
Job Details: 02/14/2023
"CX complaint is WM banging. Inspected/tested and found 2 level legs installed at bad angle and are defective. Replaced from VS. Leveled unit and in hi spin had chirping noise. Isolated that to the belt or splutch. Replaced both from VS. Calibrated and retested and WM is now working properly. Job is complete; ordrng 1 W11239857 (belt (FR VS)) and 1 W10721967 (drive pulley (FR VS)) and 2 WPW10687506 (leveling leg (FR VS))s, used 1 W10721967 (splutch(FR VS)), 1 W11239857 (belt (FR VS)), and 2 WPW10687506 (leg (FR VS)) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM02
Near Baltimore, MD 21236
Eric W.
Job Details: 02/14/2023
installedn ew compressor and dryer filled unit and now unit starting to cool
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Aldie, VA 20105
Richard B.
Job Details: 02/14/2023
"CX complant. LR LR burner dosent ignite. Spark path from LR igniter dosent reach burner cap due to igniter being defective, Ordering orriface igniter. further work needed, RB; ordrng 1 W11507531 (igniter)"
We serviced a
MAYTAG FREEZER
Model MZF34X20DW03
Near Milford Mill, MD 21244
Shane M.
Job Details: 02/14/2023
cx complaint the unit freezing up back cover. found back lines to compressor completely frozen up. sdpics. COMPRESSOR issues. 10yr coverage on compressor. gave cx a quote $705.25 WPW10143759 W10750851 2ct.
We serviced a
MAYTAG DISHWASHER
Model MDB8969SDH3
Near Fairfax, VA 22032
Lloyd B.
Job Details: 02/14/2023
Cx complained the unit would not start at times. Inspected the unit and could not duplicate the problem and the cx does not want to contrinue service. Job complete; ordrng 1 W10620451 (console)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Millville, DE 19967
Michael E.
Job Details: 02/14/2023
Replaced FC LED as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJZ00
Near Silver Spring, MD 20906
Andrew H.
Job Details: 02/14/2023
cx complaint is the unit is not cooling. i found the evap is still completely frosted over. i started to steamm the evap. and when i pulled unit out i noticed live roaches coming from under the unit. i advise cx that the unit can not be worked on at this time and the cx will need to have a exterminator come out and exterminate the area. and we are unable to replace the control at this time because the new part my fail again due to roaches getting into the new part. control was sent to cx. im leaving control here for next visit.; saved tckt