We serviced a
WHIRLPOOL HOOD
Model WvU37UC0FS1
Near McLean, VA 22101
Jason A.
Job Details: 06/27/2022
CX complaint HOOD lights not working. Replaced LED driver. Test light & blowers work > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Middletown, MD 21769
Ricky E.
Job Details: 06/27/2022
"installed door, verified door is sealing and stays sealed, unit cks ok.. customer informed to leave the door closed for an extended period of time.."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HS07
Near Henrico, VA 23238
Joseph D.
Job Details: 06/27/2022
57-c is unit number. Main office told me cx wasnt letting people in and was supposed to have had moved out. Inside apartment was only a kid who wouldnt open door. Office manager stated he will call back to reschedule when cx is out of unit.; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Rockville, MD 20852
Roberto I.
Job Details: 06/27/2022
"CX complaint broken latch.Inspected unit, found door strike stuck in the latch and separated from the tub. Removed strike from the latch and attempted to install it on the tub but didn't stay in place. The door strike was already ordered with the latch but not yet received. Marked both parts to be used on return just in case. Return visit 7/5/22; schdld next appmnt for 7/5 TUE !"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Mechanicsville, VA 23116
Jerod R.
Job Details: 06/27/2022
"tested unit found unit had no water flow, found unit had harness to valve disconnected reconnected and tested unit is now fully functional"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Mount Wolf, PA 17347
Sal R.
Job Details: 06/27/2022
"CX complain t is that the utni has a F2E2 error code. I was able not able to us the UIO console. I unplugged the unit and then attempted to try again. I found I was not able to access and control funtion at the UI. I am orderign 1 UI console (W11478526). Once the part is avalible, please hve someone form the office call ot set a return date. Control will be used on return if needed.; ordrng 1 W11478526 (UI panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM05
Near Westminster, MD 21158
Brian R.
Job Details: 06/27/2022
came out to switch door and new door damaged and denter on the top center of the door. switch out door since both doors are bad to have door close and to correct cooling issues. will reorder parts and office will schedule. took picture of dent and she said her husband must niot of seen that.; ordrng 1 W11178521 (Nameplate) and 1 W10746794 (Door Stainless)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Mount Joy, PA 17552
Drew B.
Job Details: 06/27/2022
cx complaint that unit is under the service pointer element replacement. was able to replace element and test no leaks and now is functional unit checks good.
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near Accokeek, MD 20607
Robert A.
Job Details: 06/27/2022
"Cx complaint that the unit has many issues: door handles are loose, FC user interface is intermitent, IM is intermitent and LED light on the rear wall don't change color like in the show room. I inspected the unit to confirm the complaints. The unit cools as designed. The IM cycled and harvested fine, FC UI is delayed or sometimes no response at all maybe it's how cold it is. The cx claims the rear wall LED's change color, I did not see anything in the use and care about the color changing LEDs. The unit also has many scratches and blemishes. I came out for this unit in November and ordered parts for the a similar issue, but the cx was told no work has been documented. She does not want a repair but rather a replacement. I'm ordering the parts for the return visit anyway.; ordrng 1 W11234554 (ice maker) and 1 W11245151 (user interface control) and 1 WPW10624574 (main control) and 1 W11302582 (control board) and 1 W11233638 (control board)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Charlottesville, VA 22901
Kyle A.
Job Details: 06/27/2022
Installed valve and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WET4027EW1
Near Falls Church, VA 22041
Emmanuel R.
Job Details: 06/27/2022
"Cs washer lid missing a part to make the unit work, I found the lid switch is broken, the striker cant depress the switch properly, unit needs lid switch , Ordering lid switch. Customer paid in full.; ordrng 1 WP3355458 (switch-lid)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Charlottesville, VA 22902
Kyle A.
Job Details: 06/27/2022
Cx is going to have unit redispatched under extended warranty. ; saved tckt
We serviced a
WHIRLPOOL DRYER
Model WETLV27HW2
Near Arlington, VA 22204
Emmanuel R.
Job Details: 06/27/2022
"Cs dryer is not turning on , Confirmed complaint. I found the door switch is not being depressed properly when the door is closed. Removed ,preplaced and adjusted new door switch and tested unit. Unit is now working as deisgned."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near York, PA 17406
Bernard M.
Job Details: 06/27/2022
"Cx complaint the FC section is building up with ice. Opened and inspected the FC and found ice build up along the top and on the racks. Found the slides on the door were preventing it from closing and sealing. rack shaft wasn't connected to the right adapter. Removed drawer and reconnected shaft, lubricated slides so they move back and fourth, placed drawers and rack back in and now the door closes and seals all the way around. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5SVAXVL01
Near Selbyville, DE 19975
Andrew W.
Job Details: 06/27/2022
"Per prior techs diagnosis, replaced ice maker wire harness. tested ice maker to make sure everything was working and ice maker began harvest cycle calling for water. no leaks detected. unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Frederick, MD 21703
Ricky E.
Job Details: 06/27/2022
the unit isnt accessable. the floor is built up to the unit.. the issue wasnt seen at last service.. customer to reschedule; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW0
Near Dundalk, MD 21222
Alexander D.
Job Details: 06/27/2022
"cx complaint unit unresponsive and running drain pump nonstop. inspected unit and verified complaint. plugged unit in and found unit in pump out mode. held start to cancel and drain pump stopped running. ran diagnostics, no errors. ran calibration and autotest, everything runs correctly. found cx still not running cleaning cycles, detergent usage is good. advised cx to run 2 cleaning cycles with affresh in a row and to stay on top of running it monthly and call back if issues persist. if cx calls back, send tech with control(W11124783). cx paid for service call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Gettysburg, PA 17325
Andrew S.
Job Details: 06/27/2022
Cx complaint is that they were unable to get the filter housing door closed. Upon arrival I verified that the correct filter was being used. I then found that the locking mechanism was not aligned correctly causing it to be hard to close. I was able to reallign the mechanism and get the door closed. I also had the cx close the door to ensure that they were able to. Job complete
We serviced a
MAYTAG RANGE
Model MES8800FZ2
Near Hanover, PA 17331
Marc M.
Job Details: 06/27/2022
wrong part ordered for ui. returning 'console' unused. unit still showing f2e1. unit will require console. DID install the cooling fan assembly to address the coolng fan speed error. unti will need parts.; ordrng 1 W11040816 (swtch-memb) and 1 W11122852 (control) and 1 W11050555 (ui)
We serviced a
AMANA REFRIGERATOR
Model ARB2517CW
Near Gettysburg, PA 17325
Andrew S.
Job Details: 06/27/2022
Per previous tech I was able to access and replace the thermostat/control. I then found that the unit started cooling and developing a frost pattern. Unit is functioning as intended. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Richmond, VA 23231
Chris B.
Job Details: 06/27/2022
cx complaint unit thunmps loud inspecetd unit found obstruction in drum gasket removed obstruction tested unit working as desighned
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Silver Spring, MD 20905
Andrew H.
Job Details: 06/27/2022
complaint is a unit is not spinning. I found shifter fault error code. I found the shifter is not shifting from agitate to spin. I quoted cx for replacing the shifter. Cx okayd repair. I replaced the actuator and ran auto test mode. Unit is now working properly
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 06/27/2022
"Replaced parts.. Reset power.. unit still not woring, FAE5 error diverter leak. cks valve. hoses and fill housing cks ok. order sump assy; ordrng 1 w11416363 (sump assy)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Stephenson, VA 22656
Ezra M.
Job Details: 06/27/2022
"installed new heater, verified no leaks, no errors."
We serviced a
VIKING REFRIGERATOR
Model KRSC703HPS01
Near Oak Hill, VA 20171
Richard B.
Job Details: 06/27/2022
"CX complant. Water not dispensing , Inspected unit and found fresh food section set at 37 but very little food in fridge, Raised temp 1 degree and thawed out resivoir Water flowing good now,. Job completed,RB"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Middletown, DE 19709
Alexander W.
Job Details: 06/27/2022
"CX stated LED lights not working inspected tested and verified cx complaint found 2 LED's defective and LED string defective replaced sting and 1 LED from pre-ID parts and other light from VS tested unit unit is now operating as desgined job is complete.; ordrng 1 W11462342 (RC LED), used 1 W11462342 (RC LED) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS03
Near McLean, VA 22101
Jason A.
Job Details: 06/27/2022
CX complaint FRIGE RC is too cold - items are freezing. Test damper operates & closes when unit is turned off. Thermistor measures in ice water 8.02 K OHMS vs 7.78 K on new harness. Replaced harness & test 102 compressor + fans runs & damper. Set temps to reccommended > JJ
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Mechanicsburg, PA 17050
Bernard M.
Job Details: 06/27/2022
"Cx complaint the detergent isn't entering into unit. Entered into diag and found error code F8E1 long fill. Ran test and during CO2 portion, no water is entering through for detergent. Water does enter for fabric softener and main wash. Gave cx quote for full repair, and he declined any further service. Cx paid service fee"
We serviced a
KITCHENAID COOKTOP
Model KICU509XSS00
Near Dayton, MD 21036
Robert L.
Job Details: 06/27/2022
"installed module per previous, cx has cut additional holes nto side cabinets to allow more air under cooktop as requested, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Baltimore, MD 21216
Justin S.
Job Details: 06/27/2022
"the unit was still active when i arrived. found the compressor is pulling .35aac to .55aac while running. when pierced the unit had a good charge of refrigerant in the system. replaced the compressor and vacuummed down the system. the unit held pressure for 10 min. filled the unit and checked for leaks. the unit is beggining to cool down good. the unit is now good; ordrng 1 w10913906 (coupler) and 1 WPW10143759 (filter), used 1 w10913906 (coupler), and 1 WPW10143759 (filter) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Richmond, VA 23228
Eric F.
Job Details: 06/27/2022
"Tasted water, confirmed slight flavor. Cx states that it comes back a few hours after she changes the filter. Cx is concerned that mildew is growing in the unit. Called techline to report issue/request additional advice. Techline did not advise additional repair/replacement of parts, stated that the what goes into the unit is what comes out in terms of water flavor, stated that unit cannot grow mildew internally due to water treatment and lack of exposure to oxygen. No additional work advised."
We serviced a
N/A N/A
Model ASD2522WRW06
Near Harrisburg, PA 17112
Marc M.
Job Details: 06/27/2022
cx complaint unit leaking from the icemaker fill tube. inspected unit and found that the unit is not leaking at this time. cx stated that they turned the water supply off to reduce tghe risk of water leaking. did find that the ice dispesner door was completely unhinged and wil need to be replace with the updated service kit. unit will need parts.; ordrng 1 W10408179 (water vavle asm) and 1 W10823377 (mechanism delay) and 1 WPW10190965 (icemaker)
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDHZ00
Near Herndon, VA 20171
Richard B.
Job Details: 06/27/2022
"CX complant , Ice in freezer floor. Prior diagnosis found unit needs a drain tube and thermister. Upon replacing the drain tube the tube was clogged , Cleaned drain evap with steam gun and replaced draib tube . Checked thermister in diagnostics and thermisters pass, Sed defrost to every 8 hours. Reinstalled door and checked door gaskets . All door gaskets are sealing good. CX paid labor minus the thermister cost as it is not needed. RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C2EXF01
Near Williamsburg, VA 23185
Lucas R.
Job Details: 06/27/2022
"cx complaint unit leaking, checked unuit found inlet valv rusting, valve leaking while filling, reversed hose, problem persisted, quoted cx , cx unsure if repair or replace at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Potomac, MD 20854
Roberto I.
Job Details: 06/27/2022
"CX had a new complaint, warm temp in the Rc.Temp test with thermocouple showed 10F in the Fc and 54F in the Rc. found frost biuld up on Rc evap and cover. The issue is related to the GF2 board (HV) not getting power from the Orion board. Ran forced defrost and it didn't work. Replaced orion board, water dispenser worked ok. Ran Rc forced defrost, iot worked ok. Cx is unplugging the unit for 36 hours in order to manually defrost it. The unit is working ok."
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW3
Near Lanham, MD 20706
Dustin F.
Job Details: 06/27/2022
"CX Complaint Soaked Clothes comming out of washerpurged and cleared clog in pressure hose, Advised CX to Refer to Use and Care Guide on Proper Detergent amount usage and load size. Tested unit, everything works as intended. CX started Vinegar Cleaning Cycle as i was leaving the house."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Oakton, VA 22124
Carl R.
Job Details: 06/27/2022
"Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778 -. Remove the dishwasher from underneath the kitchen counter and removed 2 screws lower rack, spray arm and 2 plastic fasteners and original heater element. Installed new heater element and 2 plastic fasteners, lower rack and spray arm. Tested unit for leaks. No leaks found. Cx stays that the dishwasher may have leaked into the basement. No leaks noticed from current dishwasher. Possibly water leak from previous dishwasher. No leaks on current dishwasher. "
We serviced a
WHIRLPOOL WASHER
Model CET9100GQ2
Near Baltimore, MD 21205
Shane M.
Job Details: 06/27/2022
cx received wrong unit. wrong model # should be CET9000GQ cx has 5 of these units. all missing ALL coins slots &ALL items related to coin slot. missing sensor for control. throwing F70 all units. cx NEEDS to have unit exchanged for proper model he paid for.
We serviced a
IKEA DISHWASHER
Model IUD8555DX1
Near Washington, DC
Shawn D.
Job Details: 06/27/2022
cx complaint unit is not completing the cycle similair issue suds at the bottom he said. inspected unit then checked for errors and had 6 3 6 4. i then checked drain hose like tech sheet said dumped water down it and water is entering the dishwasher the highloop isnt sealing. replaced high loop and ran diagnostics and it got stuck in the begingin at the manual advance it then it went through fine but f6e4 error return. removed the switch and ohms it out and seems to be working fine i hit the button and would go open everytime so switch is fine could be a control issue. i told cx to run unit when i elave and if does not work call us we will have to reorder the control
We serviced a
JENN-AIR REFRIGERATOR
Model JUCFP242HM11
Near Ellicott City, MD 21043
Brian R.
Job Details: 06/27/2022
cx complaint is area was just finished and unit unpacked and put in place and handle was off on one side and hole loked large and stripped. checked unit and bolt is missing and pulled through. unit will need outter shell replaced as that comes with handle and new hardware as well. as soon as part is in office will schedule.; ordrng 1 W11594164 (Outter Door Stainless.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWBM01
Near Bethesda, MD 20817
Roberto I.
Job Details: 06/27/2022
"CX complaint water leaks from the fraazer.Inspected unit, confirmed water/ice in the fc. Found also rust stains all over the freezer. Removed evap cover, found clogged drain. The frost patter was incomplete and I noticied of a big block of ice around capillari and suction lines. Cx didn't even want a quote for sealed system repair since the temperature, she said, is not an issue at the moment. Removed ice, cleaned drip pan and replaced drain tube using pre id part. Unit good to go."
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Ellicott City, MD 21043
Robert L.
Job Details: 06/27/2022
"cx complaint excessive shaking and bellow ripped, found bellow ripped, found rubber rubbing off at 10 and 2 oclock from shaking, found right side of washer damaged and right side of pedestal dented not allowing unit to sit level and hops, called tech line, pedestal issue, NEEDS PEDESTAL REPLACED BEFORE SERVICING DOOR BOOT, model #hhxhpc155xw .... waited on hold 25 minutes never got thru to partner team, refered cx back to customer care"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Bear, DE 19701
Alexander W.
Job Details: 06/27/2022
CX stated unit has cosmetic damage to panel. Inspected tested and verified cx complaint. Installed new console from pre-id parts also found spark module defective plug for bake ignitor completely detached from control. resched for monday 7/11; ordrng 1 W11162730 (control)
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Portsmouth, VA 23703
Anthony D.
Job Details: 06/27/2022
cxplaint unit not operating verified 240vac to unit diassembled unit evidence of bugs in user interface ordering user interface to complete repair; ordrng 1 W11351728 (user interface)
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Littlestown, PA 17340
Sal R.
Job Details: 06/27/2022
"CX complaint is that the unit will not power on. I foun d that the the controls are stuck and flashing LED AT RANDOM. I am ordering 1 endoder board ( W11481116) and 1 control board (W11513246). once parts are avalible, please have somone form the office call to set a retutn date .; ordrng 1 W11481116 (encoder 2 @ tribs) and 1 W11513246 (control board TOS)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Smithfield, VA 23430
Anthony D.
Job Details: 06/27/2022
cx complaint unit not drying called techline spoke with scott SR was advised to check tempurature at vent on back of unit temp read within range at 160 before cycling also was told to verifiy the amount of rotations of the drum within 1 min checked good at 52rpm within range of 48 to 55 rpm also checked vent on ouside of house vent checked good with no blockages and proper airflow also was advise to tell customer to use dryer and if proplem persist to leave clothes in dryer and call back for further diagnosis unit working as designed
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Newport News, VA 23606
Lucas R.
Job Details: 06/27/2022
"replaced tub and all components, tested, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Chesapeake, VA 23322
Austin D.
Job Details: 06/27/2022
"cx complaint the unit is not dispensing water that is cold. found the inlet valve unplugged on the cold valve. therefore, the unit was not able to dispemse cold water. reseated the connection and tested the valve. unit is running as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ02
Near Norfolk, VA 23510
Austin D.
Job Details: 06/27/2022
"cx complaint the unit is not making ice. checked the unit and found that the water filter was clogged/old. therefore, the unit was not dispensing water properly. this will create poor ice production. removed the filter and the water flow is good to go. therefore, i tested the ice maker operation. ice maker not sending voltage to the valve. therfore, i replaced the ice maker and tested operation. unit is running as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Upper Marlboro, MD 20772
David J.
Job Details: 06/27/2022
Cx complaint unit dispenser does not open. Inspected unit and found door spring is bad and does not pop open. Quoted Cx for repair and there going to try and use liquid instead of pods cause the door does open a little bit. They will call us within 30 days. Cx paid for labor
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Upper Marlboro, MD 20772
Mitchell H.
Job Details: 06/27/2022
cx complainnt units panel is dead. installed new user interface and connected unit to wifi for cx. tested good. no errors saved. informed cx to keep an eye on it and check periodically to make sure its connected to wifi. otherwise job completed. cx paid labor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Marriottsville, MD 21104
Brian R.
Job Details: 06/27/2022
cx complaint is ice maker stopped working and now unit is shutting down at times and he has to reset breaker to make it work again. said unit cools great. unit is O-O-W and he knows. all lights and fans check. took temp readings of -1 in Freezer 38 in FF and 5 through ice maker. turned unit back on after test mode and unit would start back up. cx had to reset breaker. cx said unit needs to be off a few min then when turned back on it startsd.for icemaker found heater not working and line froze. heater wires lose and coming off. secured with metal tape. gave cx quote and he wants to call whirlpool about this. cx will pay service for today.; ordrng 1 W11087201 (Refrigerator Heater 75.97) and 1 W10843055 (Main Control 229.81)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Hagerstown, MD 21740
Danny R.
Job Details: 06/27/2022
two things the lid switch was damaged from the bad lid and the lid part came wrong ordering parts; ordrng 1 W11259006 (lid) and 1 W10810403 (switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Hanover, MD 21076
Eric W.
Job Details: 06/27/2022
tested heater getting 29.2 omes replaced the evap fan motor harness cx had thawed out unit
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near ,
Thomas B.
Job Details: 06/27/2022
Cx complaint unit is not working properly inspected unit found cx is not using rinse aid and is not turning on the hot water properly before use ran heating element unit heats normally educated cx on proper use and care tips unit is working as designed
We serviced a
JENNAIR RANGE
Model JDS1750FS0
Near Baltimore, MD 21212
Justin S.
Job Details: 06/27/2022
cx says the door handle is loose. cx says the racks have already been sent to then and are working good. the door handle is very loose on the right side. tried tightening the screws into the handle bracket but no change. found the handle has an allen head bolt and when i tightened that down the handle did tighten up. reassembled and no movement from the handle now. th eunit is now good
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Glen Allen, VA 23059
Eric F.
Job Details: 06/27/2022
"Installed door, tested unit, unit working as designed."
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS05
Near Spotsylvania Courthouse, VA 22551
Thomas B.
Job Details: 06/27/2022
Cx complaint unit is not working properly inspected unit removed and replaced the sensors went to replace board got into place however the 1 button doesn't function nor does bake or anything ordering new board when removed found board partnumber different from box reordering the control board assy; ordrng 1 W11594156 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKB0
Near Millersville, PA 17551
Drew B.
Job Details: 06/27/2022
"cx complaint that unit is not ulliminating the full leds on the console and wont read half of the lights, i found faulty console and replaced ui housing and console and now fully functional. checkls good. send notes to cx email for their records since im out and watining for ty cards"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Chantilly, VA 20151
Carl R.
Job Details: 06/27/2022
"FRIDGE ice dispenser not working. Inspected unit and found ice blocking the ice chute, separator. Separator is allowing air in the ice bin causing the ice to melt. Unplugged the unit, removed screws and wire harness. Installed new separator and screws and ui. Plugged unit back in. Unit working properly."
We serviced a
MAYTAG WASHER
Model MHW3505FW0
Near Mountville, PA 17554
Drew B.
Job Details: 06/27/2022
cx complaint that unit is not completing the cycle they say it will stop mid cycle of the the drain spin and when the when they run a smaller load it appears to be more functional. found no codes when arrived ran unit and watch as water psi was great. unit tumbles freely and spins freely no binding or obstructions. the drain pump on c7 ran through no issues nd unit spun to rpm on c8..ran a rinse and spin with towels unit filled tumbled and drained w ater out no issues and completed rinse and spin and rung out instructed cx to possibly reduce load size and try out since no fault in tesing and being oow dont wanna throw anything into the unit cost wise . collected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Berlin, MD 21811
Andrew W.
Job Details: 06/27/2022
"cx complaint is ice maker not dispensing ice, upon arrival cx stated the issue was resolved. had general questions about the unit and asked to help correct a shelf that was not properly installed. tested the ice dispensor and water just to be sure. unit is working as designed. job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW1
Near Mechanicsville, VA 23111
Jerod R.
Job Details: 06/27/2022
tested unit found unti had bad water valve replaced valve and tested unit is now fully functional
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Salunga-Landisville, PA 17538
Drew B.
Job Details: 06/27/2022
"cx complaint that unit is aking noise when agitating and found two issues one being the shifter is not the updated shifter and when trying to shift makes loud grinding noise trying to move the shifter. will need spplutch and shifter for wednesday 29th return,; ordrng 1 W11481722 (shifter 16@trb)"
We serviced a
MAYTAG DRYER
Model MEDP576KW1
Near Dyke, VA 22935
Eric F.
Job Details: 06/27/2022
"Confirmed cx complaint unit not heating. Found TCO and thermostat not reading continuity. Replaced with pre-id'd parts, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Eldersburg, MD 21784
Brian R.
Job Details: 06/27/2022
came out to replace outter shell and had cx insprct door and she found a damage spot on upper left corner. advised we will reorder outter door and will put note in for parts to inspect before we schedule. office to schedule.; ordrng 1 W11461688 (Front Panel)
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Chestertown, MD 21620
Jonathon C.
Job Details: 06/27/2022
"cx complaint, loud squealing noise during cycle. tested, inspected, verified complaint. found bad roller bearing that also took the roller shaft. ordering roller shatf and returning with roller.; ordrng 1 WPW10359271 (roller shaft)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Warrenton, VA 20186
Daniel J.
Job Details: 06/27/2022
per notes installed gaskets and hinges on right side loos better still not sitting flush ordering hinges for left side; ordrng 1 W11032616 (hinge left) and 1 W10816322 (hinge center)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Stevensville, MD 21666
Jonathon C.
Job Details: 06/27/2022
"replaced heater per special project. tested unit, unit working as designed, job is complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Manassas Park, VA 20111
Tanner B.
Job Details: 06/27/2022
"Cc the unit made noise during use, a loud bang. i found the agitator bolt failed and agitator is off.. the bolt is stuck in gearcase shaft .. giving f7e5 error and f8e1.. unit needs gearcase, valve, shifter and bolt ..; ordrng 1 W11038689 (valve) and 1 W11454734 (gearcase) and 1 W10752187 (screw) and 1 W10913953 (shifter)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Grantville, PA 17028
Fred G.
Job Details: 06/27/2022
i was able to access unit and replace the strike. ran unit through a auto test. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WET4124HW0
Near Mechanicsburg, PA 17055
Bernard M.
Job Details: 06/27/2022
"Cx complaint unit doesn't power on. Accessed the outlet and found no voltage coming through. Cx stated the outlet was recently replaced, but several other electrical items were without power. Instructed cx to have licensed electrician come out and run checks at breaker and or replace outlet. Cx will contact if voltage is resolved and unit still doesn't have power"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Dillsburg, PA 17019
Bernard M.
Job Details: 06/27/2022
"Cx complaint the RC section is cooling. When arrived inspected RC and found no air flow coming through damper. FC has no issues, fan operates as designed. Ran test 1,3,5 and all passed. Ran test 9 and found damper not operating. Accessed damper and found it disconnected, Reconnected and re-ran test 9 and the damper opens and closes as designed. RC began to cool,and checks good"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ08
Near Virginia Beach, VA 23456
Carl A.
Job Details: 06/27/2022
"cx complaint of unit making iceover filling bin and jamming ,checked unit to find play in the agur in thee bin aslo found that the icemaker arm is not engaing to turn itself off ordering parts needed for epairs; ordrng 1 W11185686 (Refrigerator Ice Container)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM804ESS2
Near Stevensville, MD 21666
Jonathon C.
Job Details: 06/27/2022
"cx complaint, unit not washing. replaced sump per previous diag. tested unit, unit woking as designed. job is complete."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Suffolk, VA 23437
Zachery R.
Job Details: 06/27/2022
"cx complaint unit not completing timed dry cycle, checked unit, unit displaying f2e1 stuck key fault, cleared fault, ran test cycle, no faults after test cycle, used wet sheet from washer to test moisture sensor, moisture sensor checking out good, ran regular/normal cycle, unit would not respond, ordering acu to complete repair. cx prefers a monday appt if possible. if not please try for a friday.; ordrng 1 W11525997 (control)"
We serviced a
WHIRLPOOL MICROWAVE
Model CAE2795FQ1
Near Richmond, VA 23233
Joseph D.
Job Details: 06/27/2022
"unit with relay on main control just clicking forever. shorted failed relay on main control. unit says lid locked when it isnt. wont enter diagnostic mode. must replace main control and further diagnose. Commerical unit, returning tech bring security torx set.; ordrng 1 W11188527 (cntrl-elec) and 1 WPW10482836 (latch)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Virginia Beach, VA 23456
Carl A.
Job Details: 06/27/2022
"replaced all parts tested unit works as designed,if cx calls back will need to call techline and no ther parts to through at it"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Richmond, VA 23238
Joseph D.
Job Details: 06/27/2022
"according to diagram, cntrl panel should come with actual ui board but it doesnt. need to order actual UI board to fix issue. plastic replaced but electronic not on control board. IF CONSOLE COMES IN FIRST CHECK TO SEE IF IT HAS CONTOL CONNECTED TO IT AND THEN CX DOESNT HAVE TO WAIT FOR SPECIAL ORDER PART. https://www.tribles.com/lookup/298444/2272200#parts incorrect diagram or incorrectly packed.; ordrng 1 W11414079 (ui board.) and 1 w11413965 (console)"
We serviced a
KITCHENAID REFRIGERATOR
Model KUDS01FLSS1
Near Silver Spring, MD 20902
Israel R.
Job Details: 06/25/2022
Customer complaint unit is making loud noise at randowm times during the cycle sometimes it does it sometimes it doesnt. I tested unit and found the unit is not mamking noises. I tested the unit and found the unit is washing is filling and is drainnning. I could not hear the noise. We ran the unit for like 15 min. collected 120.; ordrng 1 W10782773 (pump&motor 186.11)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Rockville, MD 20852
Israel R.
Job Details: 06/25/2022
Customer complaint unti freezer is not sealing correctly. I tested the unit and found the top right corner is not sealing and is frosting inside. I found the gasket not sealing i steamed the gasket and i was able to get in but when i tested i found the sliders are clear of ice but is not pulling the door correclty. and it fells hard to close the spring is not pulling the unit. Ordering both sliders. 23 and 34 at tribles.; ordrng 1 WPW10397636 (slide) and 1 WPW10397635 (slide)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near ,
Frederick R.
Job Details: 06/25/2022
"CX complaint is unit no cool. Inspeted/tested unit and verified complaint. Pulled amp draw of 18.48 and settled an 9.6. Unit needs a compressor. Ordering compressor, drier, coupler. This is a 2 CT SS job. Plese schedule asap; ordrng 1 WPW10466675 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler)"
We serviced a
KITCHENAID RANGE
Model KODE500ESS05
Near Rockville, MD 20850
Israel R.
Job Details: 06/25/2022
"Installed new controls, sendor and fan and the noise still ther with teh fan when it reaches the high temps. The unit still preheating too fast and is not up to temp. Techline is closed today. Send me a shop job pon monday. Techline needs to be called on this.; saved tckt"
We serviced a
JENNAIR MICROWAVE
Model JMW2430WP00
Near Potomac, MD 20854
Israel R.
Job Details: 06/25/2022
Installed new motor. I tested unit and the unit is back to normal oprrations.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Lewes, DE 19958
Frederick R.
Job Details: 06/25/2022
CX complaint is dryer tripping breaker. Could not verify complaint. CX stated to me that electrician had found a faulty breaker in box and replaced it yesterday. Unit is now working properly. Job is complete
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDW02
Near Ocean View, DE 19970
Frederick R.
Job Details: 06/25/2022
Upon arrival I took pic of unit. Asked the CX if the OOW charges were explained and she thought she was in warranty. I did pull up entitlements and she was covered until 4/22 for sealed system. When I told her what it could cost she decided to cancel appt. No services rendered. Job is complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Ocean View, DE 19970
Frederick R.
Job Details: 06/25/2022
CX complaint is long dry times. Inspectec/tested unit and verified complaint. Ran test with WP airflow test 3 times and unit failed each time. Unplugged vent from wan and tested again and it passed. Explained to CX that this test shows that there is an issue with the vents and not the machine. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Rockville, MD 20850
Israel R.
Job Details: 06/25/2022
F0E5 Off balance. Customer complaint unit is filling but is not agitating. I tested the unit and found the unit has a bad Actuator. I replace actutator and tested. Unit is back to normal operations.
We serviced a
KITCHENAID RANGE
Model KSDG950ESS3
Near Millsboro, DE 19966
Frederick R.
Job Details: 06/25/2022
CX complaint is oven door glass broken when unpacked. Replaced outer glass door per prior diagnosis. Reinstalled door back on unit. Unit has been stored in garage amongst alot of building materials from other contractors. Door was not in same location where i left it after ordering parts. There were scratches on the inner door that I did not notice last time. took pic. Door is repaired and unit needs to be professionally installed and converted. Job is complete
We serviced a
JENN-AIR OVEN
Model JJW2830IL00
Near Bethesda, MD 20816
Israel R.
Job Details: 06/25/2022
Customer complaint unit is not starting and the ui just keeps reseting. I foiund the UI just displaying Jennair Logo and not working. The unit ahs a bad UI. Installed new UI an tested. Unit is now turning on and heating. Unit is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Georgetown, DE 19947
Frederick R.
Job Details: 06/25/2022
Replaced COnsole UI and drain hose per prior diagnosis. Unit powers up but had no way of testing in store because drain was not accessible. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model ART318FFDS07
Near Seaford, DE 19973
Frederick R.
Job Details: 06/25/2022
"CX complaint is RC no cool. Upon arrival found the FC working but ice build up and RC no cool. Exposed evap and it had a decent frost pattern but lots of ice build up in channels goig to rc. Thawed all ice out and made sure drain tube was clear. Evap fan running good and thermistor was a little high. Also found bot FC and RC door liners warped to the point the gaskets will not stay on them. Ordering control, thermistor and RC/FC doors with gaskets. Please read sticky note; ordrng 1 LW10798950 (dor-fip) and 1 W11240749 (gasket-dor) and 1 LW10798951 (dor-fip) and 1 W11229610 (gasket-dor) and 1 W11352623 (control box)"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Staunton, VA 24401
Kyle A.
Job Details: 06/25/2022
Lox box came in damaged. Reordering lockbox.; ordrng 1 W11190039 (Lock box)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Harrisonburg, VA 22802
Kyle A.
Job Details: 06/25/2022
Installed parts and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Staunton, VA 24401
Kyle A.
Job Details: 06/25/2022
Cx complaint of damage to unit. Did confirm and found water line was unseated. Reseated water line and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MEDC465HW0
Near Waynesboro, VA 22980
Kyle A.
Job Details: 06/25/2022
Installed harness but unit needs term8nal cover; ordrng 1 W11298298 (Terminal cover)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Harrisonburg, VA 22802
Kyle A.
Job Details: 06/25/2022
Installed control and tested unit and unit is now as designed
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Staunton, VA 24401
Kyle A.
Job Details: 06/25/2022
"Cx complaint of unit having long dry times. Did confirm major damage to encoder and control due to crushed console. Will need to return with console, control,and ui.; ordrng 1 W11595209 (Console) and 1 W11561939 (Acu) and 1 W11481117 (Encoder)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Harrisonburg, VA 22802
Kyle A.
Job Details: 06/25/2022
Cx complaint of unit not cooling. Did confirm units compressor is locked up. Pulling 22 amps and blowing overload. Will need to return with compressor.; ordrng 1 W11547313 (Compressor kit) and 3 W11109499 (Drier)s and 3 W11504445 (Loop and drier)s and 3 W11504447 (Cap tube to drier)s and 3 W11504416 (Suct tube to compressor)s and 3 W11504431 (Discharge to compressor)s and 3 W11506621 (Charging to compressor)s and 3 W11506635 (Coupler)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Millville, DE 19970
Taylor F.
Job Details: 06/24/2022
Cx complaint is unit making a load buzzing noise. Tested inspected and verifed complaint. Unit was making the noise very loudly when i arrived. Found the noise to be coming from the FC evap fan. Replaced evap fan and blade. Unit is now working as designed. Job is complete.