Service History 696 - VIA Appliance

We serviced a

WHIRLPOOL DRYER

Model WFW5620HW0

Near Vienna, VA 22181

Jason A.

Job Details: 02/16/2023

CX complaint WASHER unsafe. Stack kit loose. R& R stack kit. Test dryer runs & vent secure. Test wash WASHER no leaks. Drain hose secure > JJ

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDFZ15

Near Little River, SC 29566

Paul F.

Job Details: 02/16/2023

Customers complaint is FF light does not work. Also found the liner color of the fridge is not right. Its not white but a darker color compared to everything else. Called techline and they refered them to customer service.; ordrng 1 W11527432 (LED module)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV02

Near Chesapeake, VA 23322

Branden R.

Job Details: 02/16/2023

"came out to replace parts on unit disasembled and replaced all parts for repair , tested unit is running as designed ."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Radiant, VA 22732

Eric F.

Job Details: 02/16/2023

Confirmed cx complaint unit not advancing cycles. Found cold water valve not actuating properly. Ordering valve.; ordrng 1 W11513255 (inlet valve)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404EBS3

Near Marshall, VA 20115

Ezra M.

Job Details: 02/16/2023

Replaced adjuster. verified opereation.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Newport News, VA 23602

Lucas R.

Job Details: 02/16/2023

"cx complaint unit making grinding noise, checked unit found basket seperated at weld,; saved tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Washington, DC 20024

Shawn D.

Job Details: 02/16/2023

arrived and found unit is 6 days OOW so called trade care and got auth K15ZN81APL1 cx complaint unit is noisey and has recording. inspected recording and damper door is the issue and cx also opened fridge and pointed to where damper is. replaced damper and tested and now sounfs good. cx then asked if i could lower unit and found the adjuster legs all the way at the top so lowered and fridge is now level. unit is good

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Crimora, VA 24431

Danny R.

Job Details: 02/16/2023

cx said unit isnt running just humms had erro code cx talked about found motor just hums and stops will need cap for unit; ordrng 1 W11395618 (cap)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Crozet, VA 22932

Danny R.

Job Details: 02/16/2023

"i fpound compressor looked up and not cooling will need new com,pressor 2 call count; ordrng 1 W11109499 (filter drier) and 1 W11504445 (coupler drier) and 1 W11504447 (cpuoler drier) and 1 W11574734 (compressor) and 1 W11504431 (coupler compressor) and 1 W11504415 (cpuler compressor) and 1 W11506635 (fill couplink) and 2 2caqllcount (look look 2 call count sealed system)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHB04

Near Virginia Beach, VA 23454

Branden R.

Job Details: 02/16/2023

"cx complaint other.the freezer is over-freezing, and its stopping the fridge from cooling properly. the . . . checked unit and found evap frosted over , checked heater harness and everything checked good , found control kicking unit out of defrost to early allowing unit to freeze up over time . defrosted coil and will be ordering all parts for repair .; ordrng 1 W11567495 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW03

Near Murrells Inlet, SC 29576

Rolf K.

Job Details: 02/16/2023

cx complains over cooling. items freezing in fridge. Discovered bad air diffuser and control. Ordering 1 electric control and 1 air diffuser.; ordrng 1 W11265218 (control board) and 1 W11204060 (air diffuser)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Gloucester, VA 23061

Lucas R.

Job Details: 02/16/2023

"cx complaint unit not cooling, checked unit found temps at 10 and 55, evap drain clogged, about 3' of ice build up on fc floor and bottom of evap housing, removed ice, cleared drain and defrosted evap, tested icemaker, 120 vac to icemaker, icemaker not turning, also found auger in bin siezed.; ordrng 1 WPW10300022 (icemaker) and 1 W11559683 (arm) and 1 WPW10558423 (ice-contnr)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Gloucester, VA 23061

Lucas R.

Job Details: 02/16/2023

"cx complaint banging noise, checked unit found f0e9 off balance pause code, bottom of frame slightly warped causing basket to hit back panel, tried to straighten panel and cabinet frame without success, also found oil leaking from bearing in geacase due to off balance issues; ordrng 1 W11449840 (gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W10676680 (cabinet) and 1 W11486091 (panel)"

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Walkersville, MD 21793

Ricardo S.

Job Details: 02/16/2023

"Cx complains about a oil leak from undernath, inspected unit, the motor, belt capacitor and shileld is full of grease.. the transmision leaks. i ran diangostic test mode, no error codes but the gearcase sound werd. 2 couns job LOOK LOOK gearcase replacement.. order parts the shild is full of grease..; ordrng 2 countsjob (counts job LOOK LOOK)s and 1 WPW10427633 (pulley shield) and 1 w11395618 (capacitor) and 1 W10721967 (drive pulley) and 1 W11283592 (motor-drve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHV00

Near Severn, MD 21144

Andrew H.

Job Details: 02/16/2023

"cx complaint is the unit is not cooling. i found the freezer cooling but the rc is not. i notced the compressor is on but the evap fan is not. i checked power to the fan and have 121vac. i cleared frost and ice. i replaced the evap fan motor from van stock and tested unit. unit is now working properly; ordrng 1 look (look) and 1 WPW10464673 (motor-evap VS), used 1 look (look), and 1 wpw10464673 (fan motor VS) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Alexandria, VA 22304

Lloyd B.

Job Details: 02/16/2023

"Cx complained the filtter could not be removed. Inspected the unit and found that the filter cap is broken. Unit needs new filter cap. Please ship part to cx, no tech needed; ordrng 1 W11220375 (filter cap)"

We serviced a

JENN-AIR OVEN

Model JJW3830LM00

Near Arlington, VA 22207

Jason A.

Job Details: 02/16/2023

CX complaint DBL OVEN console backlight defect for LWR oven. Cannot cancel. New part defective - no slot for alignment pins. Right side cover rubbing on foor glass. 2nd defective part. MR or JJ to inspect part before scheduling return > JJ; ordrng 1 W11451452 (console) and 1 W11235461 (cover kit both L & R sides) and 1 LOOK (LOOK)

We serviced a

KITCHENAID ICE MAKER

Model KUIX335HPS00

Near Manassas, VA 20110

Robert W.

Job Details: 02/16/2023

CX Complaint is the unit isnt making ice. Inspected unit and found the unit isnt filling with water and also found sensor is miss reading. Ordering valve and sensor; ordrng 1 W10897719 (Inlet valve)

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV5227JZ00

Near Chantilly, VA 20151

Christian C.

Job Details: 02/16/2023

"Installed control and fan motor. Tested unit. Still does not work on other options for fan other than high. Mag cuts off after a few minutes. Found thermal event on cement resitor and connectors. Mag very hot to touch. Ordering cement resistor, main harness, and magnetron. Cement resistor 0 at upper marlboro and 8 at whirlpool.; ordrng 1 W11259892 (cement resistor) and 1 W11391717 (magnetron) and 1 W11383534 (main harness)"

We serviced a

KITCHENAID BEVERAGE CENTER

Model KUBR204ESB01

Near Fairfax, VA 22030

Brian F.

Job Details: 02/16/2023

"Cx states unit not cooling, confirmed complaint, avg temps for last 24 hrs was 65*, no active error codes. New control had bent pin on one of the connectors, unable to use. Tested compressor, starts and runs properly, cold side not getting cold. Called wpl tech line, recommended having SS tech fill unit with nitrogen to check for leaks. Called office scheduled SS repair for 2/22; ordrng 1 look (look)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Stone Ridge, VA 20105

Daniel J.

Job Details: 02/16/2023

replaced console and door panel after removing plastic cover and while running diag cycle found same dent on side of new door reordering panel 3 in stock; ordrng 1 W11416371 (panel)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Manassas, VA 20111

Robert W.

Job Details: 02/16/2023

"CX complaint is the unit is making noise. Inspected unit and found F7E1 error for basket speed. Ran diag and found motor buzzing, Pullled unit and tested motor and found motor testing a little out of range and cap is leaking oil. Ordering Motor and cap; ordrng 1 W10890624 (Motor) and 1 W11428524 (Cap)"

We serviced a

MAYTAG WASHER

Model MVWC465HW0

Near Brandywine, MD 20613

Robert A.

Job Details: 02/16/2023

Cx complaint that the unit is not completing cycles. I inspected the unit to confirm the complaint. I found an error code: f9e1. I cleared the code and ran a manual drain pump test. The pump just hummed. I checked the pump and found a metal shirt collar stay stuck in the drain pump. I removed the shirt stay and tested the unit for he cx. The unit is working as designed. When I ran a test cycle the unit squeaked pretty loud during the spin cycle. The belt and clutch should be replaced to resolve the noise issue. I quoted the cx for the parts replacement and collected the service call fee by CC.; ordrng 1 W11239857 (belt 54.88) and 1 W10721967 (clutch 39.91)

We serviced a

KITCHENAID OVEN

Model KEBS107SSS04

Near Alexandria, VA 22305

David J.

Job Details: 02/16/2023

"Cx complaint unit is not heating. After previous techs visit he had found unit needs new control,ui. Inspected unit and found not heating on the bake element after 5 minutes bottom of unit was not hot. Went to pull unit out of cabinet and found I can only get unit out about 12 and the power line is pulling it back. Could not find a junction box anywhere. Must be directly behind it. Removed console and control. Replaced parts stated by tech. Powered unit on and still no heat. Unit needs a bake element. I cannot physically pull this unit out do to how it connected. Will need to have a 2nd tech to make sure we do not damage anything. Tried the best I could but cant get it out. Will return with 2nd tech and bake element. ; ordrng 1 2ndtech (2nd tech)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Dover, DE 19904

Frederick R.

Job Details: 02/16/2023

CX complaint is damaged RC door. Replaced RC door per prior tech diagnosis. Door was shipped directly to CX and is now replaced. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Baltimore, MD 21211

Eric W.

Job Details: 02/16/2023

cx complant of unit stoped cooling again cx saaid the unit started to cool 2 days ago ordering harness and thermistor; ordrng 1 WPW10384183 (therrmistor)

We serviced a

JENN-AIR RANGE

Model JDRP436HL01

Near Pawleys Island, SC 29585

Rolf K.

Job Details: 02/16/2023

Switched out oven door. All is ok with door.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS01

Near Jessup, MD 20794

Israel R.

Job Details: 02/16/2023

"Service Pointer #: W11512766. Customer complaint unit is not cooling in the evap RC i tested the unit and found the unit is overfrosted. I tested thermistor and found the unit is reading 25k ohms Sensor is good. Ther is a service pointer for this issue that calls to replace the UI. Ordering new UI. The customer stated that the drawer face came off when they tried to slide the drawre out they were caught with the ice and broke. ORdering drawers, also the cover and fasn scrow needs to be replaced. Ordering all parts needed.; ordrng 1 W11509094 (UI) and 1 WPW10387382 (cover-evap) and 1 W11098695 (fan-scroll) and 1 W10316760 (thermistor) and 1 WPW10542033 (pan-snack) and 1 WPW10531078 (pan-crispr) and 1 WPW10387390 (cover)"

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Washington, DC 20008

Shawn D.

Job Details: 02/16/2023

arrived brand new building called number he said park in the back and didnt have the complaint. went inside everyone speaks spanish. looked at unit everything is there not hooked up so plugged in no errors then unpluged. spun dum by hand and makes a squeeking like noise. found drum is hitting bellow. removed rear panel and removed rotor and it seemed tight. reinstalled rotor and tighten it good and now tub is not hitting the bellow its close but not touching or making the nosie anymore. i think i fixed unit if that was the issue its two far away from laundry room for my to hook up brand new floors. unit should be good to go

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Aberdeen, MD 21001

Neil H.

Job Details: 02/16/2023

CX COMPLAINT UNIT LATCH DEFECTIVE; ordrng 1 W11513248 (Whirlpool Washer Lid Lock Latch)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Williamsburg, VA 23188

Orbie

Job Details: 02/16/2023

"no cx complaint, plugged unit in.. found no stored codes, unable to properly diagnose unit with no water."

We serviced a

KITCHENAID RANGE

Model KFED500EWH03

Near Fairfax Station, VA 22039

Lloyd B.

Job Details: 02/16/2023

Cx complained of damage. Inspected the unit and found the knob is broken and there are cracks on the console probably due to heat. Unit needs new knobs and console; ordrng 1 W10645824 (console)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Yorktown, VA 23693

Lucas R.

Job Details: 02/16/2023

"cx complaint unit not cooling, checked unit temps at 45 fc, 55 ff, both evaps clogged with ice, u.i flashing po, actvated fc heater, removed icebuild up on evap fan evap fan began running, unplegged and reseated harness, po stopped indicating dc short in fan motors, drip pan bowed as well quoted cx parts W11087438 fan motor 126.87 W11457241 drip pan $77.34, W11249952 fan motor $126.87 shipping $15.00, labor $110.00 s code covers labor for drip pan, cx unsure if repair or replace at this time. S16360"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Ashburn, VA 20148

Daniel J.

Job Details: 02/16/2023

unit went from weak cool to a no cool removed back panel inspected with black light found leak at uv dryer orering uv dryer and also no frost build up on coils condenser fan and compressor was running customer unplugged unit after diag; ordrng 1 WPW10143759 (uv dryer)

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Beaverdam, VA 23015

Thomas B.

Job Details: 02/16/2023

Cx complaint unit is not working properly inspected unit removed and replaced the inner door panel tested and inspected for proper use unit now functions Normally

We serviced a

WHIRLPOOL ICE MAKER

Model GI15NDXXS1

Near Arlington, VA 22207

Leon

Job Details: 02/16/2023

"cx complaint is unit would stop working and no ice would have been made confirmed complaint unit filled as soon as i cut it on water began to fill reservoir. With reservoir full recir pump is quiet. Waited a few more minutes & compressor runs & plate is freezing disconnected the water level sensor and the Ice Maker begins to operate,the sensor is shorted. cx wanted to talk it over with husband would call back if they want it done; ordrng 1 WPW10548509 (water level sensor) and 1 WPW10340992 (pump harness)"

We serviced a

JENN-AIR REFRIGERATOR

Model JS42NXFXDE01

Near Williamsburg, VA 23188

Orbie

Job Details: 02/16/2023

replaced damper and air baffle. upon trying to replace cabinet lights had an issue getting the new one modules in due to foam in cabinet. called techline to document issue. spoke with Ed - 7735750800. got 14 out of 16 lights in. FC on right side will not let new LED's fit. called techline again spoke with Andrew. advised to not replace the two lights on the FC cabinet right wall since theyre working.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Abingdon, MD 21009

Neil H.

Job Details: 02/16/2023

"CX COMPLAINT WASHER VIBRATING ORDERING SUSPENSION AND CONTROL; ordrng 1 W11396716 (Whirlpool Washer Suspension Rod Kit) and 1 W11621183 ( Control Unit Assembly, Machine And Motor)"

We serviced a

KITCHENAID OVEN

Model KOSE500ESS04

Near Deale, MD 20751

Shane B.

Job Details: 02/16/2023

"complaint is a loud buzzing/rattling noise when convection fan is running. cx has video of unit making the noise. noise starts and stops when the fan starts and stops. inspected from inside the oven, fan is tight as is the 3 screws behind the fan blades. pulled unit out and found 2 screws missing from rear cover. replaced those. tightened trim at the front of the unit bellow door. ran cycle up to 350. unit remained quiet. unit is working as desinged. service call paid within 30days."

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Laurel, MD 20723

Israel R.

Job Details: 02/16/2023

"Customer complaint unit makes noises when the unit starts washing the door is putting pressure on the hinges. I tested the unit and found the unit is normal tension to open but is overxtending. I put my level and is going pass 90 degrees and is bowing the frame. I remvoed the kick plate and now the hinges are clicking. Unit needs new hinges foind and Fae3 vent error and the sumo after it fills is making a low humming like rubber to rubber sound. Unit needs hinges, vent assembly and sump assembly.; ordrng 1 W11573703 (Hinges) and 1 W11573702 (Hinges) and 1 W11416363 (Sump) and 1 W11416460 (VENT)"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Norfolk, VA 23513

Austin D.

Job Details: 02/16/2023

came out to resolve the issue. disassembled the unit as needed. replaced all parts and tested the unit. unit filled and agitated like it should. ran a drain and spin. drained and spun like it should. unit is running as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS42QJX00

Near Bear, DE 19701

Frederick R.

Job Details: 02/16/2023

"CX complaint is no cool both sides. Inspected/tested and found compressor making loud noise and was burning hot. Also found signs of oil at bottom of evaporator. Condenser clogged woth dust as well as condenser fan. 120vac into start device and amp draw of 1.34a. Evap and condenser fans running. Upper unit part needs to be cleaned out so charged CX extra labor to get that done on return. This is a 22yr old built in unit.CX's mother wrote check out before office reminded me to collect for 2nd tech. She only had one check on her. Charging CX 2467.00 for repair they paid 767.00 by check for SC, parts and shipping and owe $1700.00 for labor on return. Cannot reschedule at this time becuase SS job and 2nd tech needed . 3ct SS on return; ordrng 1 W10309994 (compressor) and 1 4388574 (evaporator) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler) and 1 look (look)"

We serviced a

WHIRLPOOL ICE MAKER

Model WRS325SDHZ08

Near Yorktown, VA 23693

Lucas R.

Job Details: 02/16/2023

"cx complaint unit not making ice, checked unit found temps at -8 and 34, 120 vac to icemaker, icemaker not turning, replaced icemaker, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Baltimore, MD 21216

Eric W.

Job Details: 02/16/2023

installed new control box but freezer door rubbing on fridge door and ripping door gasket on fridge door needs new doors found the the bottoom of the door are larger then the top causing door to rub nnedsnew doors; ordrng 1 LW11255366 (ss door) and 1 LW11255360 (ss door)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS02

Near Virginia Beach, VA 23455

Austin D.

Job Details: 02/16/2023

cx complaint unit is still not cooling. checked the unit and found that the compressor was not pumping as it should. checked unit with nitrogen and found a leak internally of the unit that cannot be serviced. called the techline line and was told unit is deemed unrepairable due to the location of the leak. left cx with sr number.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Providence Forge, VA 23140

Orbie

Job Details: 02/16/2023

cx complaint unit not working. checked unit in test mode. humming during agitation and spin. ordering parts needed to complete job.; ordrng 1 W11395618 (capacitor)

We serviced a

WHIRLPOOL RANGE

Model WFE525S0HZ0

Near Pawleys Island, SC 29585

Rolf K.

Job Details: 02/16/2023

Customers declines repair due to cost. Needed control board oven door hinge and right front dual element switch.

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Bethesda, MD 20814

Dustin F.

Job Details: 02/16/2023

"CX complaint: unit keeps getting sheets stuck under aggitator. Inspected unit, confirmed CX complaint. Could NOT get sheets out and bolt is ceased. Ordering new washplate and washplate screw for return visit.; ordrng 1 W11550891 (washplate) and 1 W10752187 (washplate screw)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Baltimore, MD 21211

Eric W.

Job Details: 02/16/2023

installed new compressor and dryer and filled unit with 1.98 oz r600 and pressures are good tested for leaks non found

We serviced a

WHIRLPOOL WASHER

Model WTW7300DW0

Near Germantown, MD 20874

Julian H.

Job Details: 02/16/2023

CX complaint about unit getting error F5e2 unlock problem put unit on ets mod e& found errorsF5E2 F5E3 F7E1 issue with lock & shifter tested & found a really bad grinding sound from gearcase during agitation also washplate wabbling & gear rusting suspension is weak & drum drops a lot need parts MUST BE SET AS 2 COUNTS GEARCASE REPLACEMENT; ordrng 1 W10752283 (washplate) and 1 W10734521 (slider) and 1 LOOOK (LOOK) and 1 W11130359 (suspension)

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Virginia Beach, VA 23452

Justin W.

Job Details: 02/16/2023

installed box and drum leveled unit back so clothes would hit moisture sensor. tested unit working as designed

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Clarksburg, MD 20871

Julian H.

Job Details: 02/16/2023

"CX complaint about unit wont start inspected & found that door switches are not re\''gistering door close issue with interlock asm went to diag had old errors for mag failure erased them also notice interior light out replaced interlock asm & bad fuse from VS tested & working; ordrng 1 W11188752 (fuse FOR RESTOCK JH VS) and 1 LOOK (LOOK), used 1 W11188752 (fuse FOR RESTOCK JH VS) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Westminster, MD 21157

Justin S.

Job Details: 02/16/2023

cx says there is a vibration in cycle. found no error codes in memory. ran the diagnostic cycle and the unit is filling draining agitating and spinning good. went over the unit with the cx. the iunit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS970CIDM00

Near Laurel, MD 20723

Israel R.

Job Details: 02/16/2023

"Customer complaint unit is not cooling found evap overfrosting. tested sensor and found teh senor is reading 1.9 ohms under ice. Even roon temp is 2.7 to 3.2 ohms. Thawed unit and replace thermistor. Collected in full unit is back to normalm operatiomns.; ordrng 1 W10316760 (thermistor 56.15), used 1 W10316760 (Thermistor IR vs) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Middletown, MD 21769

Ricardo S.

Job Details: 02/16/2023

"Replaced parts.. reset power, i ran diangostic test mode, fans and triple valve works fine"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Laurel, MD 20723

Israel R.

Job Details: 02/16/2023

"SR//7735750342. F7E1 Tachometer missing, F0E9 Off balance pause. Customer complaint unit is not cleaning. The washer is working but is not cleaning. Ran test cycle and found the unit a couple codes. Ran test and completed test. I tested quick cycle and the unit is completting the cyel, filling agitating, spinning and draining. CAlle techline because the customer does not want this unit and want a unit that will clean. I tried to explained to him that he has an agitator and that means different proccess on how to loan and wash cloths. the unit needs be filled less because of water saving or use deep water wash. Tecbhline recomeneded to replace the shifter im ordering the cap as well.; ordrng 1 W11481722 (Shifter) and 1 W11395618 (Capacitor)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Hampton, VA 23669

Carl A.

Job Details: 02/16/2023

"cx complaint of unit not working checked unit to find the following error codes F8E1,F9E2,F8E4,F10E1,found that the drip pan had water in it after feed line was replaced ,emty water out of drip pan tested unit works as designed"

We serviced a

MAYTAG WASHER

Model MVWB750WB0

Near Claymont, DE 19703

Taylor F.

Job Details: 02/16/2023

On arrival found part to be defective. Called parts specalist and rescheudled for 2/22/23.; ordrng 1 w10364988 (valve)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAhw4

Near Virginia Beach, VA 23451

Justin W.

Job Details: 02/16/2023

cx complaint unit not heating. checked unit to find loose connector at element. reseated connector and tested unit working as designed. advised cx to use rinseaide to help dry dishes more efficiently.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Silver Spring, MD 20904

Samuel R.

Job Details: 02/16/2023

"cx complaint unit is leaking.inspected unit and could comfirm cx complaint.checked sump no leak, checked hoses and no leaks, checked inlet valve and no leak.further inspection found top left seam on tub to not be seal roght and cause a leak.unit will need a new tub W11409866 0 tribles will need to be 2 counted for tub job.; ordrng 1 W11409866 (tub)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAT04

Near Virginia Beach, VA 23451

Justin W.

Job Details: 02/16/2023

replaced fc led tested unit working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Richmond, VA 23231

Chris B.

Job Details: 02/16/2023

replaced dispenser and seperator tesetd unit found IM working interm ordering IM; ordrng 1 W11546935 (IM)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Baltimore, MD 21211

Eric W.

Job Details: 02/16/2023

installed new float switch and tested unit unit now working propelry

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS0

Near Ellicott City, MD 21043

Robert L.

Job Details: 02/16/2023

"cx complaint leaing , found fill valve cracked, replaced fill valve from truck stock, tested all ops, P&L autho, reorder for truck stock; ordrng 1 W11434044 (valve RL VS), used 1 W11434044 (valve RL VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Harrisonburg, VA 22802

Danny R.

Job Details: 02/16/2023

cx said door making noise and unit making noise i fopund unit to be making normal noise but door needed silcone on them installed silcone now door making no noise

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Bowie, MD 20715

Andrew H.

Job Details: 02/16/2023

"cx complaint is the unit is not cooling due to a locked up compressor. i found the compressor is locked up. i drove to tribles and picked up compressor pt#w11574734, i replaced compressor, and coupler. i pulled unit into a vac and filled to 58g of r600a. unit is now working properly; ordrng 1 w11506635 (coupler look VS) and 1 look (look), used 1 w11506635 (couplper look VS), and 1 look (look) from stock"

We serviced a

JENNAIR O.T.R MICROWAVE

Model JMV8208CS-0

Near Pikesville, MD 21208

Shane M.

Job Details: 02/16/2023

cx complaint the panel isnt turning on. 120v wall outlet found lights in unit still turn on. gave cx a quote for the repairs. $671.03 cx paid in full. unit working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Fairfax, VA 22030

Brian F.

Job Details: 02/16/2023

"Cx states unit not washing dishes fully, food building up by door. Install is very crooked, missing mounting hardware. Ran service diagnostics cycle, no saved errors, water coming from spray arms during wash sounds very weak. Also noticed, screw drilled into tub. Ordering pump & motor, tub, and mounting hardware. Unit is draining properly.; rqstng P&A on 1 WPW10681507 (tub-dishwr) and 1 W11087376 (pump&motor) and 1 8212560 (brckt-mtg) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Lebanon, PA 17046

Cody H.

Job Details: 02/16/2023

"Was able to access unit and replace parts per last visit. unit is working as designed, no further work needed."

We serviced a

WHIRLPOOL STACKABLE

Model Wetlv27hw2

Near Alexandria, VA 22302

David J.

Job Details: 02/16/2023

Complaint unit does not cool. Inspected unit and found it does not heat. Removed front panel and ohmed all fuses and heating element. Everything checked out correctly. Had 240vac at plug and coming through terminal block. Tested on a delicate cycle and unit started heating. Found timer is defective and not working correctly. Ordering timer and motor just in case we need it that way next visit job clips complete ; ordrng 1 W11409801 (Dryer timer) and 1 W10890624 (Drive motor)

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS04

Near Westminster, MD 21157

Justin S.

Job Details: 02/16/2023

CX SHOWE DME THE UNIT IS STUCK ON THE LOAD UP SCREEN ON THE DISPLAY cx says he reset power to the entire house for over an hour and no change. replaced the console and reset power to the unit. the display is now loading. the unit is heating good in both the microwave and the oven. the unit is now good

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS04

Near Selbyville, DE 19975

Michael E.

Job Details: 02/16/2023

"CX complaint: New door has foam showing. Inspected unit and verified complaint. I documented the foam in pics, its on the right side outer edge. Reordering right RC door. Cannot reschedule due to direct to CX shipping.; ordrng 1 W10849510 (dor-fip reorder)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Front Royal, VA 22630

Ezra M.

Job Details: 02/16/2023

"installed main harness and float switch. ran diag cycle. no errors, completed normally"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Frederick, MD 21701

Ricardo S.

Job Details: 02/16/2023

"Cx complains that the unit not working on hand wash cycle, i ran diangostic test mode, no error codes, suspension, gearcase and drain pump cks ok, when i try to ran hand cycle, the lid lock started to blink .. all connecitons on main board, cks ok, i ran calibration test, unti still not working properly, order parts; ordrng 1 w11399433 (cntrl elec) and 1 W11307244 (latch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0B

Near Fairfield, PA 17320

Bernard M.

Job Details: 02/16/2023

"Replaced icemaker, pressed reset and it harvested then added water. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Edgewater, MD 21037

Andrew H.

Job Details: 02/16/2023

"cx complaint is the unit is leaking from the dispenser and the right door is not closing on its own, in found the door not closing on its own due to the lower cam not sitting in the dowl rod on lower hinge. i removed door and reseated the lower cam onto the lower door hinge. i inspe4cted dispenser and found the ice door not seated to the door. there is a gap in the dispenser door letting warn air enter in through the dispenser door, there is frost in the ice chute and at the top of the chute. i removed dispenser and checked area. i reinstalled the dispenser assembly and still had the same isssue. unit will need new dispenser., ordering part. part is in stock at tribles; ordrng 1 W11423781 (dispeser)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Carlisle, PA 17015

Andrew S.

Job Details: 02/16/2023

Cx compalint is that the unit cant be leveld and rolls when opening the doors. Upon arrival I found that the unit only has the adjustable rollers and does not have the leveling legs. I adjusted the rollers. I informed the cx that the unit is on the rollers at all times. Unit is functioning as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Herndon, VA 20171

Christian C.

Job Details: 02/16/2023

Cx complaint unit is not cooling in both sections. Inspected unit found FC evap frosted over. Tested evap thermistor reading 8.2k in ice. Turned heater on in diag and heater came on. Checked connections and heater connector is loose. Ordering evap harness. Cx paid in full.; ordrng 1 W11545823 (evap harness)

We serviced a

KITCHENAID RANGE

Model KSEG700ESS6

Near Harrisburg, PA 17109

Andrew S.

Job Details: 02/16/2023

Per previous diag I was able to access and repalce the cooling fan and control. I then tested the unit and the fan came on whenthe oven was preheating. Unit is now functioning as intended. Job complete

We serviced a

WHIRLPOOL DRYER

Model Wgd6200sw2

Near Silver Spring, MD 20902

Samuel R.

Job Details: 02/16/2023

"cx complaint unit is making grinding sound.inspected unit and could confirm.tested unit and heard sound.found rollers and idler worn out.repaced parts and unit now makes a faint squeaking sound.will replace front rollers.will reorder idler incase this ine came bad,8547174V 32 tribles WPW10314173 100 triboles cx pif; ordrng 1 8547174V (idler) and 2 WPW10314173 (rollers)s"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS0

Near Harpers Ferry, WV 25425

Ken M.

Job Details: 02/16/2023

Customer complaint is that the unit is not draining. Unit tested and confirmed that the drain pump is not turning on. Inspection of the drain pump found the connector not seated in the pump. Connector seated and clip seated to prevent the connector from backing out again. Unit retested and is working properly.

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KMHS120ESS11

Near Richmond, VA 23229

Thomas B.

Job Details: 02/16/2023

Cx complaint light will not cut off confirmed and verified unit will need new control board ordering part ; ordrng 1 W11545876 (Control)

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Seven Valleys, PA 17360

Sal R.

Job Details: 02/16/2023

I was able to access and replace parts. I tested the unti and unit test good.

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near Silver Spring, MD 20901

Samuel R.

Job Details: 02/16/2023

cx comlaint unit frodge light is out.inspected unit and could confirm.checked light and found light getting 120v.removed switch and checked switch itself and switch works good.unit will need a new led module W11577968 special order; ordrng 1 W11577968 (led module)

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Owings, MD 20736

Shane B.

Job Details: 02/16/2023

installed ordered part and tested unit for cx. unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near Silver Spring, MD 20906

Israel R.

Job Details: 02/16/2023

Customer complaint unit is not draining. I tested the unit and found the is not draining bad pump. I found debry in the pump. Clear it but the unit needs gearcase it makes noises when spinning. Quoted and he is calling back if they want to replace the gearcase.; ordrng 1 W11393685 (GEarcase 263.77)

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KMLS311HBS09

Near Sykesville, MD 21784

Robert L.

Job Details: 02/16/2023

"cx complaint audible sounds seem low, setting set to high, sound is lower than other models, swapped control but no change in sounds, reinstalled original board , tested all ops ok documents thru service matters"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Springfield, VA 22153

Lloyd B.

Job Details: 02/16/2023

Cx complained the unit had damage. Inspected the unit and found the light switch in the freezer would not go in all the way and the bottom grille is caddywhompis. Unit needs new grille and light switch; ordrng 1 WPW10713153 (grille) and 1 W11396033 (light switch)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Sykesville, MD 21784

Robert L.

Job Details: 02/16/2023

"installed main control, recalibrated, tested all opsok"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Arlington, VA 22206

David J.

Job Details: 02/16/2023

F0e9 OB pause F0e5 off balanced load Cx complaint of a squeak noise. Arrived today and inspected unit. Found two error codes above. Cleared codes and ran diagnostic cycle. Found no noise but the tub is all over the place. The tub is not perfectly round and needs to be replaced. When in test cycle the clutch shifted very hard as well. Ordering all parts for return visit. Cx payed for other parts will return once all parts arrive.; ordrng 1 W10754448 (Clutch) and 1 W10734521 (Washer clutch) and 1 W11178227 (Inner tub)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Gainesville, VA 20155

Ezra M.

Job Details: 02/16/2023

Cx was not aware of $120 service fee and declined service at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMHZ00

Near Murrells Inlet, SC 29576

Rolf K.

Job Details: 02/16/2023

Ran diagnostics. All checked ok. Temp checks normal. Installed data loggers.; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 02/16/2023

"Installed control, ran factory test # 12 to verify unit operation...working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Ruckersville, VA 22968

Eric F.

Job Details: 02/16/2023

"Confirmed cx complaint unit not advancing cycles. Found inlet valve not actuating properly, unit not filling. Ordering valve.; ordrng 1 W11513255 (valve) and 1 Look"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Leesburg, VA 20175

Ricky E.

Job Details: 02/16/2023

"installed part, unit cks ok"

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Aquasco, MD 20608

Robert A.

Job Details: 02/16/2023

"Cx complaint that the unit is making a loud squealing sound when the unit spins at a high speed. I inspected the unit to confirm the complaint. I found an error code: f0e3. I cleared the code and ran a service cycle, all components passed and I did slightly hear a squealing noise as the speed increased. I checked under the unit, nothing looked out of place. I'm ordering a new gearcase to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11449841 (gearcase_LOOK)"

We serviced a

WHIRLPOOL DRYER

Model LER4634JQ1

Near Stephens City, VA 22655

Daniel J.

Job Details: 02/16/2023

replaced lint screen spoke with customer no heating issuses after last repair

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Richmond, VA 23238

Thomas B.

Job Details: 02/16/2023

Cx complaint unit is not working properly inspected unit found pinched gasket unable to clear it ordering door gasket assy; ordrng 1 W11483553 (Gasket)

We serviced a

WHIRLPOOL COOKTOP

Model WCG77US0HS00

Near Gainesville, VA 20155

Ezra M.

Job Details: 02/16/2023

Replace knob. Advise customer of pot placement.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near ,

Orbie

Job Details: 02/16/2023

"cx complaint unit leaking still. replaced tub ring with new ring, noticed small amount of damage to plastic so ordering new ring but using this ring until new ring gets here. leveled unit, tested unit. working as designed with no current issues. ship ring directly to CX; ordrng 1 W11590590 (tub ring)"

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