Service History 695 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near South Heidelberg Township, Pennsylvania 19608

Cody H.

Job Details: 02/16/2023

"CX complains unit is not starting cycle. Unit shows F7e5-shifter failure f2e1-stuck button. Ran unit through diagnostic test, unit failed to spin and was making grinding noise. Removed rotor and found oil all over bottom of unit. Unit will need gearcase due to failing. Office to schedule return when parts arrive.; ordrng 1 W11393685 (gearcase) and 1 W10915700 (stator) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10915701 (rotor) and 1 W10909670 (spanner) and 1 W10752187 (washplate screw)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Atlantic Beach, South Carolina 29582

Paul F.

Job Details: 02/16/2023

"Customers complaint is sometimes when he goes to do a load of wash the UI is flashing wildly with no ryme or reason to the flashing. No error codes stored in the machine. NTO control and UI,; ordrng 1 W11643702 (UI) and 1 W11513246 (control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS

Near Myrtle Beach, South Carolina 29579

Paul F.

Job Details: 02/16/2023

Customers complaint is not getting ice out of the door. Customer also states the ice door is staying open. Found the shaft from the auger motor is not connecting into the ice bucket. NTO parts.; ordrng 1 W10910401 (ice bucket) and 1 W10822606 (auger motor) and 1 W11228132 (shaft) and 1 W11204892 (ice door)

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Hummelstown, Pennsylvania 17036

Andrew S.

Job Details: 02/16/2023

Per previous tech I arrived to replace the gearcase and valve. However I was unable to removed the agitator bolt without damaging the agitator. The hub is stripped and offer no resistance to break the bolt loose. I am ordering the agitator tower. Please contact cx whne the part is avialable to schedule the return visit.; ordrng 1 W11550891 (Agitator)

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Charlottesville, Virginia 22901

Kyle A.

Job Details: 02/16/2023

"Cx complaint of unit not operating. Did confirm units capacitor reading zero and shifter seized. Replaced both and unit is now as designed ; ordrng 1 W11395618 (Capacitor ka truck stock), used 1 W11395618 (Capacitor) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Frederick, Maryland 21702

Ricardo S.

Job Details: 02/16/2023

"Cx complains about a squeaking noise.. inspected unit, drum and pump cks ok. i ran diagnoatic test mode and the noise comes from the gearcase ..; ordrng 2 countsjob (2 counts job)s and 1 w11449840 (gearcase) and 1 W10721967 (drive pulley) and 1 W11283592 (motor-drve)"

We serviced a

AMANA REFRIGERATOR

Model ART318FFDB10

Near Hampton, Virginia 23669

Lucas R.

Job Details: 02/16/2023

"cx complaint no operation, checked unit found open N wire in power cord. 3 at tribles.; ordrng 1 W11611445 (harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV08

Near Locust Grove, Virginia 22508

Eric F.

Job Details: 02/16/2023

"Confirmed cx complaint frost build up in freezer. Ran diagnostic, found defrost thermistor continuity reading open. Checked inline connection to rear of unit, pushed harness in and made sure pins were fully seated. Ran diagnostic test again, continuity re-established. I ran into this same problem on the same model in the past few weeks and the connection dropped off again after that visit. Techline advised ordering a primary control and main harness to address issue on previous unit. Ordering control and harness for this unit in the event that the unit is having the same connectivity issue. SR# for other call is; ordrng 1 W11566851 (control) and 1 W11565110 (harness, wire)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Culpeper, Virginia 22701

Eric F.

Job Details: 02/16/2023

"Cx purchased filter on previous techs advice. Tested unit with old filter in, water flow restricted. Try unit without filter using systems internal filter bypass, unit dispensing water properly. Installed new filter, unit dispensing water at full volume now. Tested fridge ice maker, found E5 error code, ice maker thermistor error. Ran Ice maker motor and ice maker fill test, motor and fill test passed without issue. Unit now getting proper water, receiving proper voltage. Will need new ice maker to address bad ice maker thermistor.; ordrng 1 W11579560 (ice maker)"

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Madison, Virginia 22727

Eric F.

Job Details: 02/16/2023

"Spoke with techline. Ran amp draw on compressor, compressor pulling low amps, techline states that unit is having both the electrical issues that have been resolved as well as a sealed system issue. Cx going to reach out and see if kitchenaid will offer labor coverage on compressor job, cx also concerned she may have been double charged. Resheduling call back for tomorrow after I confirm charges with office. Will write up full sealed system quote after speaking with her.; schdld next appmnt for 2/17 FRI !"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charles Town, West Virginia 25414

Ken M.

Job Details: 02/16/2023

"Suspension tested good, does not need to be replaced. Basket arrived to massive dents on opposing sides. Need to reorder basket.; ordrng 1 W11513243 (basket)"

We serviced a

MAYTAG DRYER

Model MDE2706AYW

Near Red Lion, Pennsylvania 17356

Drew B.

Job Details: 02/16/2023

"chris techline advised doing everything in circuit together after failed attempt again today motor harness, cycling therm and pts swtich cx is calling AHS about next step of not wanting service bc of the length of failures..; ordrng 1 W10169313 (door switch) and 1 WP2200376 (motor) and 1 56000 (wheel) and 1 WP37001136 (cycliung therm) and 1 37001150 (harness (MAKE SURE THIS IS MAIN HARNESS!!))"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Fairfield, Pennsylvania 17320

Bernard M.

Job Details: 02/16/2023

"Cx complaint unit leaks and doesn't complete cycles. When arrived found the unit is leaking oil from underneath. Inspected and found oil all over clutch and belt dust inside the shield. Entered diag and found error code F8E1 long fill. Ordering parts, once approved contact cx to reschedule; ordrng 1 W11449840 (gear case) and 1 W11283592 (motor) and 1 W10721967 (clutch) and 1 W11239857 (belt) and 1 W11395618 (capacitor) and 1 W11165546 (inlet valve)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN406EPA01

Near Lovettsville, Virginia 20180

Ricky E.

Job Details: 02/16/2023

"hs 165, ls -1... fzr evap shipped damaged, but tech line needs to be called. pressures were prerfect in the unit at time of service; ordrng 4 w11632139 (led kit)s and 1 W10915406 (evaporator) and 3 3callcount (3 call count)s and 1 look/look (look/look)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Pawleys Island, South Carolina 29585

Rolf K.

Job Details: 02/16/2023

cx states unable to hook up water line to valve. Found bad molding on valve not allow water line to thread on. Ordered new dishwasher inlet valve.; ordrng 1 WPW10327249 (dishwasher inlet valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Germantown, Maryland 20874

Julian H.

Job Details: 02/16/2023

CX complaint about unit not cooling started to click when I walked in CX had unit unplugged plugged back tested on test 4 & 5 with wattmeter changing incremets of 3 to 4 watts unit need to be running for at least 24hrs to do diag; ordrng 1 LOOK (LOOK)

We serviced a

KITCHENAID RANGE

Model KSDB900ESS5

Near Timberville, Virginia

Danny R.

Job Details: 02/16/2023

installed parts still giving code was told bc tech line to get control; ordrng 1 W11099784 (cntrl-elec)

We serviced a

WHIRLPOOL WASHER

Model wtw4955hw1

Near Woodbridge, Virginia 22192

Demonte S.

Job Details: 02/16/2023

"Inspected the unit. Found that the cx is saying that the Washer will start a cycle, when the Washer light hits Wash the Washer will not Agitate. It stops it's cycle and start to drain. Checked the Capacitor to the unit. Capacitor is reading Open Line, even if you switch the leads around. ( Advised the cx we will have to fix this issue first to see if any thing else is bad with the washer.) Cx paid in full by Card. ; ordrng 1 W11395618 (Whirlpool Washer Capacitor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Myrtle Beach, South Carolina 29579

Jason T.

Job Details: 02/16/2023

"Cx complaint, not cooling-freezing properly, cabinet temerature at 70 degrees, ran factory test, found fresh food evaporator leak, also ice box fan not running properly. Compressor and filter drier was ordered. also ordering evaporator and fan motor to complete the repair. Advised cx dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W10846539 (evaporator fan blade) and 1 W11492867 (fresh food evap) and 1 look (look)"

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS20

Near Providence Forge, Virginia 23140

Orbie

Job Details: 02/16/2023

upon arrival couldn't find door. after finding door found more damage to liner of door. leaving door assembly on site. ordering part to complete repair.; ordrng 1 W11617223 (liner)

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC0

Near Eldersburg, Maryland 21784

Robert L.

Job Details: 02/16/2023

"cx complaint squeal in spin, found f3e2,f2e1 stored, diagnostics passed, ran drain and spin, heard light squeal from tub seal, found trans fluid on clutch (see pic), found shaft moves almost 1/2' and knocks had on change of direction, quoted $680 to repair, cx declined, collected $120 visa; ordrng 1 W10752283 (washplate) and 1 W11393685 (transmission)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Virginia Beach, Virginia 23455

Austin D.

Job Details: 02/16/2023

cx complaint the unit is shutting down prematurely before the clothes are actually dry. checked the unit and found that the moisture harness was reading out of range. ordering a new moisture harness. other than that i showed cx how to turn off eco boos and to also used timed dry on smaller loads. cx agreed.; ordrng 1 WPW10298258 (harns-wire)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ

Near Chesapeake, Virginia 23320

Austin D.

Job Details: 02/16/2023

"cx complaint unit is leaking around drain hookup. found no broken parts but i did find a dented tub on the back edge. this is causing the fill housing to not have a secure fit around the tub. therefore, leak is being caused. ordering a new tub to resolve the issue.; ordrng 1 W11409866 (tub)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV08

Near Smyrna, Delaware 19977

Taylor F.

Job Details: 02/16/2023

"Cx complaint is unit not cooling. Tested inspected and verifed complaint. Found the evap heavily frozen over and warm temps. 25 in FC and 55 in RC. Got all thermistor reading from control and they were all in range. Cx informed me the unit will freeze up and they will unplug it for 24hrs and it will work for about a week. Called WPTL and gave AUSTIN all of my readings. Came to the conclusion the control is not going into a defrost. This is a software issue. Ordering control, cannot reschedule at this time due to FBO part.; ordrng 1 W11558182 (control)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Lewes, Delaware 19958

Michael E.

Job Details: 02/16/2023

"Replaced the control, lid latch and lower wire harness as per previous diagnosis. Tested unit but we are not getting power to stator through the new wire harness. Reordering wire harness. Scheduled return visit for 2/21 AM; ordrng 1 W11568984 (lower harness reorder)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Fort Washington, Maryland 20744

Robert A.

Job Details: 02/16/2023

"Cx complaint that the unit is not cooling the RC and the door IM is not working. I inspected the unit and confirmed the complaint. I found the RC evap is covered in ice. I ran the RC, FC and ice box fans and all worked as designed. The unit needs a new evap cover that includes the temp sensor and fan as well as a new IM. I'm ordering the parts for the return visit.; ordrng 1 W10889841 (evap cover_LOOK) and 1 W10898228 (IM assembly)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near North Beach, Maryland 20714

Shane B.

Job Details: 02/16/2023

complaint is the unit leaking water. it was shut off when i arrived. line is broken in the rear of the unit where it goes to the filter housing. replaced tube with preIDed part and turned water on. its dripping slowly from the supply hook up. i tightened it slightly. ran the water and found it spraying from another water line near the valves. not sure what water line is needed because they arent pictured. ordering all lines. needed line is the one that goes up the back left of cabinet to the water dispensor.; ordrng 1 W11615170 (tube door) and 1 W10837812 (tube-water) and 1 WPW10496649 (tube-water)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Randallstown, Maryland 21133

Robert L.

Job Details: 02/16/2023

"cx complaint not cooling properly, found temps 60 in RC damper open with no iair flowing, found 30 FC, found evap completely engulfed in ice, found bi metal open in diag, unit not defrosting, will use bi metal harness on return, cx owes $140 labor on return"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Virginia Beach, Virginia 23455

Justin W.

Job Details: 02/16/2023

cx complaint unit leaking. checked unit to find valve at top of rc leaking. also found leak at house supply valve. notified cx of house valve leaking. ordering triple valve at top of rc to complete repair.; ordrng 1 W11579561 (triple valve.)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Chesapeake, Virginia 23322

Branden R.

Job Details: 02/16/2023

"cx complaint lid not latching - top load washer checked unit and found lid lock has proper vac when trying to lock but it doesnt allow unit to lock , lidlock is DOA . ohmed out all other major componets and everything checked good other then lidlock ordering new lock for proper repair to be done .; ordrng 1 W11394572 (lidlock)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Rockville, Maryland 20850

Leon

Job Details: 02/16/2023

Client complaint was the unit drain pump wire Wire was cut Confirm complaint Removed old lower wire harness installed the new wire harness client said they was having a issue with the control not always working and not draining the water out the dispenser And also a loud rocking sound when unit wasn't high speed Ordering suspension and new control; ordrng 1 W11556728 (Control) and 1 W11396716 (Suspension)

We serviced a

WHIRLPOOL REFRIGERATOR

Model JUCFP242HM11

Near Reston, Virginia 20190

Jason A.

Job Details: 02/16/2023

CX complaint FRIDGE FC door difficult to open. Found seals are good & not sticking. RAILS are full of moisture condensation frost. Tried to clear the frost but embedded inside knooks & crannies. JA needs to stop using lube not rated for FC temps. Rails show in stock WP but low count. JJ to RETURN + CALL TECHLINE > JJ; ordrng 1 W11599890 (Right RAIL FC) and 1 W11599889 (Left RAIL FC) and 1 LOOK (LOOK - JJ TO RETURN)

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS11

Near North East, Maryland 21901

Frederick R.

Job Details: 02/16/2023

"CX complaint is MW light not working. Inspected/tested and found faulty lamp. Replaced part from VS. Unit is now working properly. Verified both CX email address and POP; ordrng 2 8206232A (lamp 40 watt (FR VS))s and 1 look (look), used 2 8206232A (bulb (FR VS)) from stock"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Richmond, Virginia 23224

John P.

Job Details: 02/16/2023

CX complaint unit not working check unit found voltage not going through cord ordering cord; ordrng 1 W10850133 (Cord)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Henrico, Virginia 23231

Chris B.

Job Details: 02/16/2023

"cx comp unit will not get hot insp unit conf cx comp found open tco replaced 279816 tco from vs tested unit working as desighned; ordrng 1 279816 (tco), used 1 279816 (tco) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Washington, District of Columbia 20024

Shawn D.

Job Details: 02/16/2023

arrived and found unit is 6 days OOW so called trade care and got auth K15ZN81APL1 cx complaint unit is noisey and has recording. inspected recording and damper door is the issue and cx also opened fridge and pointed to where damper is. replaced damper and tested and now sounfs good. cx then asked if i could lower unit and found the adjuster legs all the way at the top so lowered and fridge is now level. unit is good

We serviced a

KITCHENAID DISHWASHER

Model KDTM404EBS3

Near Marshall, Virginia 20115

Ezra M.

Job Details: 02/16/2023

Replaced adjuster. verified opereation.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV02

Near Chesapeake, Virginia 23322

Branden R.

Job Details: 02/16/2023

"came out to replace parts on unit disasembled and replaced all parts for repair , tested unit is running as designed ."

We serviced a

WHIRLPOOL DRYER

Model WFW5620HW0

Near Vienna, Virginia 22181

Jason A.

Job Details: 02/16/2023

CX complaint WASHER unsafe. Stack kit loose. R& R stack kit. Test dryer runs & vent secure. Test wash WASHER no leaks. Drain hose secure > JJ

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WML55011HB6

Near Annapolis, Maryland 21403

Andrew H.

Job Details: 02/16/2023

"866-550-5136 file cx complaint is the unit had a thermal event in the unit. cx stated a fire started in the unit with out the unit being used, i found the turn table ring caught on fire and melted a spot on the turn table glass. cx put the fire out and unplugged the unit. i cleared the area and found the paint in the area this happened had a brown mark that did not come off when cleaning. i put unit into test mode and tested all function. all fans are working. and the unit is heating. i called safety team and explained the issue. they advised me to give the cx the safety teams number and file number. the safety will explain a solution."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Richmond, Virginia 23235

Joseph D.

Job Details: 02/16/2023

unit with frosted over evap. No seal issues. Heater turns on in diagnostic. Control has been replaced twice. Thernister reads -5 degrees inside block of ice. Techline stated they will report it to engineering and either get back to me with solution or get back to cx for pex.

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL0

Near Mechanicsville, Virginia 23116

Joseph D.

Job Details: 02/16/2023

Replaced sump motor and levelled unit. Unit now working properly. Reset control

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Richmond, Virginia 23223

Chris B.

Job Details: 02/16/2023

cx comp unit biulds up ice in shoot and makes loud noises insp unit apon arrival ice shute in door was full of ice cleared ice tested unit over 10 times on the phone with tech line spoke with butch stated that unit is working as desighned could not duplicate cx noise complaint tested unit baffle comp cond fan evap fan and im all moving parts working as desighned and could not duplicate noise cx did have video

We serviced a

GLADIATOR FREEZER

Model GAFZ30FDGB04

Near Lanham, Maryland 20706

Samuel R.

Job Details: 02/16/2023

replaced door and tested unit.door is now sealing properly

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Alexandria, Virginia 22301

David J.

Job Details: 02/16/2023

Cx complaint unit still not making ice after my last visit I tried to patch harness from door. Wire was to short. Brought wire back with me and re wired harness. Tested 44 and had full harvest and ran 45 and ice maker filled. Unit is now working as intended. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Dover, Delaware 19901

Taylor F.

Job Details: 02/16/2023

Cx complaint is lid not locking. Tested inspected and verifed complaint. Replaced lid lock from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Dover, Pennsylvania 17315

Sal R.

Job Details: 02/16/2023

I was able to access and replace all parts. I then tested the unti and iunit test good.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Westminster, Maryland 21158

Justin S.

Job Details: 02/16/2023

replaced the motor and tested. the unit is now spinning blowing and heating good.

We serviced a

WHIRLPOOL RANGE

Model WEE745H0FS2

Near ,

Lucas R.

Job Details: 02/16/2023

"replaced switch and element, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Charlottesville, Virginia 22901

Kyle A.

Job Details: 02/16/2023

Replaced compressor and leak checked with nitro. Charged unit with 60grams of r600 and unit began to blow cool air. Unit is now as designed.

We serviced a

MAYTAG DRYER

Model MGDC465HW1

Near Hanover, Pennsylvania 17331

Bernard M.

Job Details: 02/16/2023

"Replaced parts, ran normal cycle and unit spins and heats as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near White Plains, Maryland 20695

Robert A.

Job Details: 02/16/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Westminster, Maryland 21158

Justin S.

Job Details: 02/16/2023

replaced the cap and ran the diagnostic. the unit is now agitating and spinning good. the unit is now good

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Arlington, Virginia 22207

David J.

Job Details: 02/16/2023

CX cancel that door. Stated she tried to call the office. Will have to reschedule with Office if they want us to come back out.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD618ESS01

Near Warrenton, Virginia 20187

Ezra M.

Job Details: 02/16/2023

"installed all LED's, all lights working."

We serviced a

KITCHENAID HOOD

Model KVWC956KSS1

Near ,

Daniel J.

Job Details: 02/16/2023

builder complaint slight dent in metal with lamp holders looked up parts non servicable unable to order explained to builder onsite will contact jb hunt for further follow up led not onsite resolving issuses with jb hunt

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Ashburn, Virginia 20148

Daniel J.

Job Details: 02/16/2023

replaced dispenser and bezel checked faults none present

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL0

Near Warrenton, Virginia 20187

Ezra M.

Job Details: 02/16/2023

Installed screws in kick plate.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Warrenton, Virginia 20187

Ezra M.

Job Details: 02/16/2023

Found that an ice cube stuck in arm. Removed ice cube and check for proper operation.

We serviced a

KITCHENAID ICE MAKER

Model KUIC15NHZS0

Near Glen Allen, Virginia 23059

Joseph D.

Job Details: 02/16/2023

Didn't note any leak. Unit pinned under cabinet with no levelling legs from installers. Cx complaint that unit is crooked. Found door slightly crooked and reseated. Showed customer photos of unit always having small gap at right side when compared to cahinet. Gotb rid of gap. Unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ET1CHMXKT05

Near Richmond, Virginia 23226

Joseph D.

Job Details: 02/16/2023

"Found clogged drain line, cleared, unit cooling properly. Cleared ice fan and sensor check properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Murrells Inlet, South Carolina 29576

Rolf K.

Job Details: 02/16/2023

Paul there yeterday and took care of this.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Hanover, Maryland 21076

Eric W.

Job Details: 02/16/2023

cx complant of unit leaking water inspected unit found the drain tub is cloed up removed ice and tryed to run steamed in drain tube no luck went to rear of unit and found no water in tube lookedup and i can see the rubber tube in cabnet is pinched over went to front and you can see the foam in canet comming out of drain and pinching it over took pic of drain called tec line they gave me

We serviced a

WHIRLPOOL WASHER

Model MHW6630HW1

Near Arlington, Virginia 22209

Shawn D.

Job Details: 02/16/2023

replaced cold and hiot valve then wentg into diag unit showed f0e2 so cleared it then ran test 12 and f4e1 popped up so cleared it then tried again and then f1e1 popped up tried 2 moe times same issue. control got a little wet but is right next to valves so called techline documented issue and said could be a control issue. went to van grabbed hair dryer and used it on control and dried it all up and tested it worked good then f4e1 popped back up so dried that connector out and retested and now unit is working control got a little wet. unit is good to go

We serviced a

WHIRLPOOL RANGE

Model GR563LXSS2

Near Lanham, Maryland 20706

Samuel R.

Job Details: 02/16/2023

cx complaint unit displayed f3e2.inspected unit and found f3e2 saved.follwed all steps regrading code per tech sheet.elemnts turn on and off during test.harness checks out fine and connections are good.tested unit and unit would function ok at times.unit would need a new control.control is no longer avalible.

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Harrisonburg, Virginia 22802

Danny R.

Job Details: 02/16/2023

cx states it hums doesnt drain well . ifound loose conection on drain pump it would intermition working reseated harness in pin conector and now works fine checksok

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Charlottesville, Virginia 22903

Danny R.

Job Details: 02/16/2023

called tech line was put as as nonrepairalbe do to all the parts put on unit and cx care will helo cx cx will be replaced

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ07

Near Lovingston, Virginia 22949

Kyle A.

Job Details: 02/16/2023

Rc top 41Rc bottom drawer in back 18.1 fFc -19fCalled techline and was informed to replay thermistor with 12002355 as the original was the wrong thermistor. Replaced thermistor and checked its resistance through board connection. Unit thermistor is reading in range for temp. Unit is now as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Delmar, Delaware 19940

Michael E.

Job Details: 02/16/2023

Replaced lower harness as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Edgewater, Maryland 21037

Andrew H.

Job Details: 02/16/2023

"cx compaint is the unit did not cool well for 3 days after the repair, cx stated her freezer was not down to temps. unit was in stand by at this time compressor was not running, frezzer temp was at 7f and rc was at 40f. i checked drier and found it was very cold. i removed refrigerant and when vaccuming the system down i herd a pop sound and my gauges went up then back down into a vaccum. this was due to a restriction in the sysyem. i then filled to 41g of r600a. unit is now working properly"

We serviced a

WHIRLPOOL RANGE

Model KEBS207YBL0

Near Arlington, Virginia 22205

David J.

Job Details: 02/16/2023

Cx complaint self clean is not working properly. Arrived and inspected unit. Found when Cx was pressing clean and either top oven or bottom oven the display would read door. Cx did not know there were mechanicals lock hinges above the door. Locked doors and tested self clean. Both are now working properly. Unit is working as designed job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Rockville, Maryland 20852

Roberto I.

Job Details: 02/16/2023

"Cx complaint wet clothes at the end of the cycle. Ran diag. no errors. Ran a test cycle and then high speed manual spin. Water valve and water supply tested ok. Shifter ok. The unit worked as designed, unable to replicate any problem with spin cycle. Possible load related issue. The tenant was not present, but I explained to the maintenence person how to deal with load related issues. Collected $120"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Hagerstown, Maryland 21740

Ken M.

Job Details: 02/16/2023

"Start relay replaced and power restored. Monitored freezer compartment temperature to ensure temperature was dropping steadily. Unit is starting to cool, unit is working properly. Old part left with customer."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Mineral, Virginia 23117

Thomas B.

Job Details: 02/16/2023

Cx complaint unit is not working properly inspected unit removed and replaced the hinge and inner door panel tested and inspected for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model ASI2175GRS07

Near Chesapeake, Virginia 23322

Austin D.

Job Details: 02/16/2023

came out to resolve the issue. replaced the ice bin and tested operation. unit is running as designed.

We serviced a

KITCHENAID RANGE

Model KSIB900ESS2

Near Baltimore, Maryland 21209

Shane M.

Job Details: 02/16/2023

cx complaint the unit shut off & displayed H on cooktop. broil water on cooktop twice. called techline. cx will need to buy new pans.

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC3

Near Chesapeake, Virginia 23323

Zachery R.

Job Details: 02/16/2023

"cx complaint unit not draining. checked unit. f8e3, f9e1, f0e2, f5e2, cleared codes, and used shop vac to clear water from drain pump, drain pump measuring 42ohms, come to find debris is drain filter, removed debris, ran test 12, no faults after test cycle, unit working as designed, advised cx to run clean wash cycle with affresh tabs."

We serviced a

WHIRLPOOL OVEN

Model WFE505W0JZ1

Near Ocean Pines, Maryland 21811

Michael E.

Job Details: 02/16/2023

Replaced all the parts as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Glen Rock, Pennsylvania 17327

Bernard M.

Job Details: 02/16/2023

"Replaced part, recalibrated and ran auto test, test completed without any further issues. Unit checks good"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Myrtle Beach, South Carolina 29579

Paul F.

Job Details: 02/16/2023

Installed new sump. All check ok.

We serviced a

KITCHENAID REFRIGERATOR

Model krff507hps00

Near Silver Spring, Maryland 20902

Roberto I.

Job Details: 02/16/2023

Ms on unit not matching information on p/o. Advised cx to call aig.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Silver Spring, Maryland 20906

Roberto I.

Job Details: 02/16/2023

"CX complaint unit noty spinning properly.Ran test mode, found no errors. Ran a test cycle and then manual spin and manual agitation. I was unable to replicate any issue, the unit worked as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Silver Spring, Maryland 20906

Roberto I.

Job Details: 02/16/2023

"CX complaint no power.Found control not responding. Power supply ok, unable to run test mode, indicator lights didn't work. Found control led light on but control not responding. Replaced control board, ran a calibration cycle and then a test cycle. The unit worked as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Midlothian, Virginia 23112

John P.

Job Details: 02/16/2023

Installed fill tube for ice maker cleared ice from ice maker cup cycled tested working as designed

We serviced a

KITCHENAID RANGE

Model KDRS505XSS03

Near Washington, District of Columbia 20015

Dustin F.

Job Details: 02/16/2023

"Cx complaint: after rat got stuck on terminal blockCX removed back and cleaned up rat before arrival, CX has exterminator working on house. Inspected unit, found no voltage comming from wall, inspected breaker and found the breaker has soft reset, and after CX had issue with rat they didnt reset breaker properly. i reset breaker, confirmed proper voltage and tested unit, cooktop works upper and bottom oven works."

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ02

Near Midlothian, Virginia 23112

John P.

Job Details: 02/16/2023

"CX complaint unit not draining and leaking water in to floor, checked unit found ptrap clogged, cleared obstruction tested working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Chesterfield, Virginia 23832

John P.

Job Details: 02/16/2023

Replaced latch and strike tested working as designed

We serviced a

JENN-AIR RANGE

Model JGRP548HL01

Near Mechanicsville, Virginia 23116

Chris B.

Job Details: 02/16/2023

cx comp unit will not heat in ovens insp unit conf cx comp found both bake ignitor wire seated on connectors seated wires tested unit working as desighned

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Richmond, Virginia 23234

John P.

Job Details: 02/16/2023

Found lidlatch laying in basket replaced latch and strike tested working as designed

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Lothian, Maryland 20711

Shane B.

Job Details: 02/16/2023

"complaint is unit not drying. when i arrived unit was running and clothes seemed hot and damp. i found unit is heating somewhat. temp prob reached 120, i normally see around 200 inside the drum while running. unit is also making a buzzing noise. took unit apart. found nothing out of place. all rollers/idler spin smoothly. reassembled unit and noise was gone. replaced element with preIDed part and tested unit again. unit is now heating to 135 when checked at the rear of the unit with duct removed. unit is working as designed."

We serviced a

WHIRLPOOL OVEN

Model WFE540H0ES1

Near Beltsville, Maryland 20705

Israel R.

Job Details: 02/16/2023

Customer complaint unit is not heating correctly. I tested heater element and is OL. intalled new heater collected in full unit is back to normal operations.

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Baltimore, Maryland 21215

Shane M.

Job Details: 02/16/2023

installed parts. unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Silver Spring, Maryland 20906

Israel R.

Job Details: 02/16/2023

Intalled new ice maker if this still not working the unit will need new control W11546609 and UI W11203289.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Ocean City, Maryland 21842

Michael E.

Job Details: 02/16/2023

"CX complaint: slow ice. Upon CX description (1 batch every 3-4 hrs and 3-4 days to fill bin), i realized IM is working properly. I adjusted the door alignment and lowered FC temp to increase ice production. Unit is working properly. Job is complete"

We serviced a

MAYTAG DISHWASHER

Model MDB7959SKZ0

Near Magnolia, Delaware 19962

Frederick R.

Job Details: 02/16/2023

Replaced heater element per prior tech's diagnosis from service pointer. CX was paid in full before appt. Tested unit after replacement and it is working properly. Job is complete

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near North East, Maryland 21901

Frederick R.

Job Details: 02/16/2023

"CX complaint is dryer not drying properly. Inspected/tested and found unit is heating and working properly, timer working properly. CX admitted just him and his wife and they mix laundry with towels and use sensor dry. Explained the use and care of dryer to CX. Dryer is working as designed. Job is complete"

We serviced a

MAYTAG DRYER

Model MEDC215EW1

Near Mechanicsville, Virginia 23111

Chris B.

Job Details: 02/16/2023

replaced timer tested unit working as desighned

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Henrico, Virginia 23231

Chris B.

Job Details: 02/16/2023

cx comp unit door will not lock insp unit conf cx comp found strike not catching lid latch replaced strike tested unit working as desighnend

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Montgomery Village, Maryland 20886

Julian H.

Job Details: 02/16/2023

replaced sum/motor & working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Richmond, Virginia 23223

Chris B.

Job Details: 02/16/2023

cx comp unit drops ice on floor advised cx to leave cup under unit for at least three sec after disp ice insp unit fan and comp and baffle all working as desighned

Contact Us

About Us