Service History 695 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Richmond, VA 23234

John P.

Job Details: 02/16/2023

Found lidlatch laying in basket replaced latch and strike tested working as designed

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Lewes, DE 19958

Michael E.

Job Details: 02/16/2023

"Replaced the control, lid latch and lower wire harness as per previous diagnosis. Tested unit but we are not getting power to stator through the new wire harness. Reordering wire harness. Scheduled return visit for 2/21 AM; ordrng 1 W11568984 (lower harness reorder)"

We serviced a

JENN-AIR RANGE

Model JGRP548HL01

Near Mechanicsville, VA 23116

Chris B.

Job Details: 02/16/2023

cx comp unit will not heat in ovens insp unit conf cx comp found both bake ignitor wire seated on connectors seated wires tested unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV08

Near Smyrna, DE 19977

Taylor F.

Job Details: 02/16/2023

"Cx complaint is unit not cooling. Tested inspected and verifed complaint. Found the evap heavily frozen over and warm temps. 25 in FC and 55 in RC. Got all thermistor reading from control and they were all in range. Cx informed me the unit will freeze up and they will unplug it for 24hrs and it will work for about a week. Called WPTL and gave AUSTIN all of my readings. Came to the conclusion the control is not going into a defrost. This is a software issue. Ordering control, cannot reschedule at this time due to FBO part.; ordrng 1 W11558182 (control)"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Chesterfield, VA 23832

John P.

Job Details: 02/16/2023

Replaced latch and strike tested working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ

Near Chesapeake, VA 23320

Austin D.

Job Details: 02/16/2023

"cx complaint unit is leaking around drain hookup. found no broken parts but i did find a dented tub on the back edge. this is causing the fill housing to not have a secure fit around the tub. therefore, leak is being caused. ordering a new tub to resolve the issue.; ordrng 1 W11409866 (tub)"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ02

Near Midlothian, VA 23112

John P.

Job Details: 02/16/2023

"CX complaint unit not draining and leaking water in to floor, checked unit found ptrap clogged, cleared obstruction tested working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Virginia Beach, VA 23455

Austin D.

Job Details: 02/16/2023

cx complaint the unit is shutting down prematurely before the clothes are actually dry. checked the unit and found that the moisture harness was reading out of range. ordering a new moisture harness. other than that i showed cx how to turn off eco boos and to also used timed dry on smaller loads. cx agreed.; ordrng 1 WPW10298258 (harns-wire)

We serviced a

KITCHENAID RANGE

Model KDRS505XSS03

Near Washington, DC 20015

Dustin F.

Job Details: 02/16/2023

"Cx complaint: after rat got stuck on terminal blockCX removed back and cleaned up rat before arrival, CX has exterminator working on house. Inspected unit, found no voltage comming from wall, inspected breaker and found the breaker has soft reset, and after CX had issue with rat they didnt reset breaker properly. i reset breaker, confirmed proper voltage and tested unit, cooktop works upper and bottom oven works."

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC0

Near Eldersburg, MD 21784

Robert L.

Job Details: 02/16/2023

"cx complaint squeal in spin, found f3e2,f2e1 stored, diagnostics passed, ran drain and spin, heard light squeal from tub seal, found trans fluid on clutch (see pic), found shaft moves almost 1/2' and knocks had on change of direction, quoted $680 to repair, cx declined, collected $120 visa; ordrng 1 W10752283 (washplate) and 1 W11393685 (transmission)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Midlothian, VA 23112

John P.

Job Details: 02/16/2023

Installed fill tube for ice maker cleared ice from ice maker cup cycled tested working as designed

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS20

Near Providence Forge, VA 23140

Orbie

Job Details: 02/16/2023

upon arrival couldn't find door. after finding door found more damage to liner of door. leaving door assembly on site. ordering part to complete repair.; ordrng 1 W11617223 (liner)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Silver Spring, MD 20906

Roberto I.

Job Details: 02/16/2023

"CX complaint no power.Found control not responding. Power supply ok, unable to run test mode, indicator lights didn't work. Found control led light on but control not responding. Replaced control board, ran a calibration cycle and then a test cycle. The unit worked as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Myrtle Beach, SC 29579

Jason T.

Job Details: 02/16/2023

"Cx complaint, not cooling-freezing properly, cabinet temerature at 70 degrees, ran factory test, found fresh food evaporator leak, also ice box fan not running properly. Compressor and filter drier was ordered. also ordering evaporator and fan motor to complete the repair. Advised cx dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W10846539 (evaporator fan blade) and 1 W11492867 (fresh food evap) and 1 look (look)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Silver Spring, MD 20906

Roberto I.

Job Details: 02/16/2023

"CX complaint unit noty spinning properly.Ran test mode, found no errors. Ran a test cycle and then manual spin and manual agitation. I was unable to replicate any issue, the unit worked as designed."

We serviced a

WHIRLPOOL WASHER

Model wtw4955hw1

Near Woodbridge, VA 22192

Demonte S.

Job Details: 02/16/2023

"Inspected the unit. Found that the cx is saying that the Washer will start a cycle, when the Washer light hits Wash the Washer will not Agitate. It stops it's cycle and start to drain. Checked the Capacitor to the unit. Capacitor is reading Open Line, even if you switch the leads around. ( Advised the cx we will have to fix this issue first to see if any thing else is bad with the washer.) Cx paid in full by Card. ; ordrng 1 W11395618 (Whirlpool Washer Capacitor)"

We serviced a

KITCHENAID REFRIGERATOR

Model krff507hps00

Near Silver Spring, MD 20902

Roberto I.

Job Details: 02/16/2023

Ms on unit not matching information on p/o. Advised cx to call aig.

We serviced a

KITCHENAID RANGE

Model KSDB900ESS5

Near Timberville, VA

Danny R.

Job Details: 02/16/2023

installed parts still giving code was told bc tech line to get control; ordrng 1 W11099784 (cntrl-elec)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 02/16/2023

Installed new sump. All check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Germantown, MD 20874

Julian H.

Job Details: 02/16/2023

CX complaint about unit not cooling started to click when I walked in CX had unit unplugged plugged back tested on test 4 & 5 with wattmeter changing incremets of 3 to 4 watts unit need to be running for at least 24hrs to do diag; ordrng 1 LOOK (LOOK)

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Glen Rock, PA 17327

Bernard M.

Job Details: 02/16/2023

"Replaced part, recalibrated and ran auto test, test completed without any further issues. Unit checks good"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Pawleys Island, SC 29585

Rolf K.

Job Details: 02/16/2023

cx states unable to hook up water line to valve. Found bad molding on valve not allow water line to thread on. Ordered new dishwasher inlet valve.; ordrng 1 WPW10327249 (dishwasher inlet valve)

We serviced a

WHIRLPOOL OVEN

Model WFE505W0JZ1

Near Ocean Pines, MD 21811

Michael E.

Job Details: 02/16/2023

Replaced all the parts as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN406EPA01

Near Lovettsville, VA 20180

Ricky E.

Job Details: 02/16/2023

"hs 165, ls -1... fzr evap shipped damaged, but tech line needs to be called. pressures were prerfect in the unit at time of service; ordrng 4 w11632139 (led kit)s and 1 W10915406 (evaporator) and 3 3callcount (3 call count)s and 1 look/look (look/look)"

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC3

Near Chesapeake, VA 23323

Zachery R.

Job Details: 02/16/2023

"cx complaint unit not draining. checked unit. f8e3, f9e1, f0e2, f5e2, cleared codes, and used shop vac to clear water from drain pump, drain pump measuring 42ohms, come to find debris is drain filter, removed debris, ran test 12, no faults after test cycle, unit working as designed, advised cx to run clean wash cycle with affresh tabs."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Fairfield, PA 17320

Bernard M.

Job Details: 02/16/2023

"Cx complaint unit leaks and doesn't complete cycles. When arrived found the unit is leaking oil from underneath. Inspected and found oil all over clutch and belt dust inside the shield. Entered diag and found error code F8E1 long fill. Ordering parts, once approved contact cx to reschedule; ordrng 1 W11449840 (gear case) and 1 W11283592 (motor) and 1 W10721967 (clutch) and 1 W11239857 (belt) and 1 W11395618 (capacitor) and 1 W11165546 (inlet valve)"

We serviced a

KITCHENAID RANGE

Model KSIB900ESS2

Near Baltimore, MD 21209

Shane M.

Job Details: 02/16/2023

cx complaint the unit shut off & displayed H on cooktop. broil water on cooktop twice. called techline. cx will need to buy new pans.

We serviced a

MAYTAG DRYER

Model MDE2706AYW

Near Red Lion, PA 17356

Drew B.

Job Details: 02/16/2023

"chris techline advised doing everything in circuit together after failed attempt again today motor harness, cycling therm and pts swtich cx is calling AHS about next step of not wanting service bc of the length of failures..; ordrng 1 W10169313 (door switch) and 1 WP2200376 (motor) and 1 56000 (wheel) and 1 WP37001136 (cycliung therm) and 1 37001150 (harness (MAKE SURE THIS IS MAIN HARNESS!!))"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ASI2175GRS07

Near Chesapeake, VA 23322

Austin D.

Job Details: 02/16/2023

came out to resolve the issue. replaced the ice bin and tested operation. unit is running as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charles Town, WV 25414

Ken M.

Job Details: 02/16/2023

"Suspension tested good, does not need to be replaced. Basket arrived to massive dents on opposing sides. Need to reorder basket.; ordrng 1 W11513243 (basket)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Mineral, VA 23117

Thomas B.

Job Details: 02/16/2023

Cx complaint unit is not working properly inspected unit removed and replaced the hinge and inner door panel tested and inspected for proper use unit now functions Normally

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Madison, VA 22727

Eric F.

Job Details: 02/16/2023

"Spoke with techline. Ran amp draw on compressor, compressor pulling low amps, techline states that unit is having both the electrical issues that have been resolved as well as a sealed system issue. Cx going to reach out and see if kitchenaid will offer labor coverage on compressor job, cx also concerned she may have been double charged. Resheduling call back for tomorrow after I confirm charges with office. Will write up full sealed system quote after speaking with her.; schdld next appmnt for 2/17 FRI !"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Hagerstown, MD 21740

Ken M.

Job Details: 02/16/2023

"Start relay replaced and power restored. Monitored freezer compartment temperature to ensure temperature was dropping steadily. Unit is starting to cool, unit is working properly. Old part left with customer."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Culpeper, VA 22701

Eric F.

Job Details: 02/16/2023

"Cx purchased filter on previous techs advice. Tested unit with old filter in, water flow restricted. Try unit without filter using systems internal filter bypass, unit dispensing water properly. Installed new filter, unit dispensing water at full volume now. Tested fridge ice maker, found E5 error code, ice maker thermistor error. Ran Ice maker motor and ice maker fill test, motor and fill test passed without issue. Unit now getting proper water, receiving proper voltage. Will need new ice maker to address bad ice maker thermistor.; ordrng 1 W11579560 (ice maker)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Rockville, MD 20852

Roberto I.

Job Details: 02/16/2023

"Cx complaint wet clothes at the end of the cycle. Ran diag. no errors. Ran a test cycle and then high speed manual spin. Water valve and water supply tested ok. Shifter ok. The unit worked as designed, unable to replicate any problem with spin cycle. Possible load related issue. The tenant was not present, but I explained to the maintenence person how to deal with load related issues. Collected $120"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV08

Near Locust Grove, VA 22508

Eric F.

Job Details: 02/16/2023

"Confirmed cx complaint frost build up in freezer. Ran diagnostic, found defrost thermistor continuity reading open. Checked inline connection to rear of unit, pushed harness in and made sure pins were fully seated. Ran diagnostic test again, continuity re-established. I ran into this same problem on the same model in the past few weeks and the connection dropped off again after that visit. Techline advised ordering a primary control and main harness to address issue on previous unit. Ordering control and harness for this unit in the event that the unit is having the same connectivity issue. SR# for other call is; ordrng 1 W11566851 (control) and 1 W11565110 (harness, wire)"

We serviced a

WHIRLPOOL RANGE

Model KEBS207YBL0

Near Arlington, VA 22205

David J.

Job Details: 02/16/2023

Cx complaint self clean is not working properly. Arrived and inspected unit. Found when Cx was pressing clean and either top oven or bottom oven the display would read door. Cx did not know there were mechanicals lock hinges above the door. Locked doors and tested self clean. Both are now working properly. Unit is working as designed job complete

We serviced a

AMANA REFRIGERATOR

Model ART318FFDB10

Near Hampton, VA 23669

Lucas R.

Job Details: 02/16/2023

"cx complaint no operation, checked unit found open N wire in power cord. 3 at tribles.; ordrng 1 W11611445 (harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Edgewater, MD 21037

Andrew H.

Job Details: 02/16/2023

"cx compaint is the unit did not cool well for 3 days after the repair, cx stated her freezer was not down to temps. unit was in stand by at this time compressor was not running, frezzer temp was at 7f and rc was at 40f. i checked drier and found it was very cold. i removed refrigerant and when vaccuming the system down i herd a pop sound and my gauges went up then back down into a vaccum. this was due to a restriction in the sysyem. i then filled to 41g of r600a. unit is now working properly"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Frederick, MD 21702

Ricardo S.

Job Details: 02/16/2023

"Cx complains about a squeaking noise.. inspected unit, drum and pump cks ok. i ran diagnoatic test mode and the noise comes from the gearcase ..; ordrng 2 countsjob (2 counts job)s and 1 w11449840 (gearcase) and 1 W10721967 (drive pulley) and 1 W11283592 (motor-drve)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Delmar, DE 19940

Michael E.

Job Details: 02/16/2023

Replaced lower harness as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Charlottesville, VA 22901

Kyle A.

Job Details: 02/16/2023

"Cx complaint of unit not operating. Did confirm units capacitor reading zero and shifter seized. Replaced both and unit is now as designed ; ordrng 1 W11395618 (Capacitor ka truck stock), used 1 W11395618 (Capacitor) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ07

Near Lovingston, VA 22949

Kyle A.

Job Details: 02/16/2023

Rc top 41Rc bottom drawer in back 18.1 fFc -19fCalled techline and was informed to replay thermistor with 12002355 as the original was the wrong thermistor. Replaced thermistor and checked its resistance through board connection. Unit thermistor is reading in range for temp. Unit is now as designed.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Hummelstown, PA 17036

Andrew S.

Job Details: 02/16/2023

Per previous tech I arrived to replace the gearcase and valve. However I was unable to removed the agitator bolt without damaging the agitator. The hub is stripped and offer no resistance to break the bolt loose. I am ordering the agitator tower. Please contact cx whne the part is avialable to schedule the return visit.; ordrng 1 W11550891 (Agitator)

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Charlottesville, VA 22903

Danny R.

Job Details: 02/16/2023

called tech line was put as as nonrepairalbe do to all the parts put on unit and cx care will helo cx cx will be replaced

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 02/16/2023

Customers complaint is not getting ice out of the door. Customer also states the ice door is staying open. Found the shaft from the auger motor is not connecting into the ice bucket. NTO parts.; ordrng 1 W10910401 (ice bucket) and 1 W10822606 (auger motor) and 1 W11228132 (shaft) and 1 W11204892 (ice door)

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Harrisonburg, VA 22802

Danny R.

Job Details: 02/16/2023

cx states it hums doesnt drain well . ifound loose conection on drain pump it would intermition working reseated harness in pin conector and now works fine checksok

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Atlantic Beach, SC 29582

Paul F.

Job Details: 02/16/2023

"Customers complaint is sometimes when he goes to do a load of wash the UI is flashing wildly with no ryme or reason to the flashing. No error codes stored in the machine. NTO control and UI,; ordrng 1 W11643702 (UI) and 1 W11513246 (control)"

We serviced a

WHIRLPOOL RANGE

Model GR563LXSS2

Near Lanham, MD 20706

Samuel R.

Job Details: 02/16/2023

cx complaint unit displayed f3e2.inspected unit and found f3e2 saved.follwed all steps regrading code per tech sheet.elemnts turn on and off during test.harness checks out fine and connections are good.tested unit and unit would function ok at times.unit would need a new control.control is no longer avalible.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near South Heidelberg Township, PA 19608

Cody H.

Job Details: 02/16/2023

"CX complains unit is not starting cycle. Unit shows F7e5-shifter failure f2e1-stuck button. Ran unit through diagnostic test, unit failed to spin and was making grinding noise. Removed rotor and found oil all over bottom of unit. Unit will need gearcase due to failing. Office to schedule return when parts arrive.; ordrng 1 W11393685 (gearcase) and 1 W10915700 (stator) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10915701 (rotor) and 1 W10909670 (spanner) and 1 W10752187 (washplate screw)"

We serviced a

WHIRLPOOL WASHER

Model MHW6630HW1

Near Arlington, VA 22209

Shawn D.

Job Details: 02/16/2023

replaced cold and hiot valve then wentg into diag unit showed f0e2 so cleared it then ran test 12 and f4e1 popped up so cleared it then tried again and then f1e1 popped up tried 2 moe times same issue. control got a little wet but is right next to valves so called techline documented issue and said could be a control issue. went to van grabbed hair dryer and used it on control and dried it all up and tested it worked good then f4e1 popped back up so dried that connector out and retested and now unit is working control got a little wet. unit is good to go

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Conway, SC 29526

Jason T.

Job Details: 02/16/2023

"Cx complaint, excessive loud noises during the cycles, ran factory diagnostics and found gear case dropped, drive motor slipping during agitaion test. Advised cx ordering parts for return visit, contact VIA dispatch to schedule a return visit once all parts are received, cx agreed.; ordrng 1 W11454372 (GEAR CASE) and 1 W11497303 (MOTOR) and 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt) and 1 W11481722 (ACTUATOR) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Hanover, MD 21076

Eric W.

Job Details: 02/16/2023

cx complant of unit leaking water inspected unit found the drain tub is cloed up removed ice and tryed to run steamed in drain tube no luck went to rear of unit and found no water in tube lookedup and i can see the rubber tube in cabnet is pinched over went to front and you can see the foam in canet comming out of drain and pinching it over took pic of drain called tec line they gave me

We serviced a

KITCHENAID DISHWASHER

Model KDTE204DSS0

Near Gainesville, VA 20155

Ezra M.

Job Details: 02/16/2023

cust was not aware of 120 service call fee. is going to call kitchen aid for an exception. will need tub when he calls back in WPW10681502. will need 2 ct; ordrng 1 WPW10681502 (tub-dishwr) and 1 look (look)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Murrells Inlet, SC 29576

Rolf K.

Job Details: 02/16/2023

Paul there yeterday and took care of this.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Conway, SC 29526

Jason T.

Job Details: 02/16/2023

"Installed freezer door, found left side dented...pics on SD. Also incorrect stainless shade was sent. Reordering freezer door, advised cx to inspect the door for any damages, contact VIA dispatch to schedule a return visit, cx agreed.; ordrng 1 W11551458 (FREEZER DOOR) and 1 look (look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ET1CHMXKT05

Near Richmond, VA 23226

Joseph D.

Job Details: 02/16/2023

"Found clogged drain line, cleared, unit cooling properly. Cleared ice fan and sensor check properly."

We serviced a

MAYTAG DRYER

Model MGD5630HW3

Near Lancaster, PA 17602

Sal R.

Job Details: 02/16/2023

"CX concerns are that the unti nis making a loud vibrstion during opperation. Sound is consistant with Technical Service Pointer #: W11378591A. I am ordering 1 service kit (W11401018), 1 blower wheel (WP697772), and 1 dryer kit (4392067). I spoke to parts orderign and a return date is set for 2/21. A 2nd tech will be needed to unstack the unit .; ordrng 1 W11401018 (dryer service kit 7 @ tribs) and 1 2ndTech (2nd tech) and 1 WP697772 (blower wheel 34 @ tribs) and 1 4392067 (dryer kit 100 @ tribs)"

We serviced a

KITCHENAID ICE MAKER

Model KUIC15NHZS0

Near Glen Allen, VA 23059

Joseph D.

Job Details: 02/16/2023

Didn't note any leak. Unit pinned under cabinet with no levelling legs from installers. Cx complaint that unit is crooked. Found door slightly crooked and reseated. Showed customer photos of unit always having small gap at right side when compared to cahinet. Gotb rid of gap. Unit working properly.

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC3

Near Lancaster, PA 17601

Cody H.

Job Details: 02/16/2023

"CX complains if unit is on high speed spin unit will vibrate excessivly. Unit shows f0e2-oversuds. Cleared codes and ran unit through test 12-auto test. Unit went through auto test with no issues or errors. Ran unit through quick wash with a medium load, unit ran like it was off balance, checked legs which were not installed correctly, locking nuts were not tightened, unit was not even. Leveled unit out and tightened locking nuts. Retested unit, unit seems to be making less thud sounds more like a squeek or squeel from the suspension area. ordering suspension for return visit to be set up by office when parts arrive.; ordrng 4 W11545322 (suspension)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Warrenton, VA 20187

Ezra M.

Job Details: 02/16/2023

Found that an ice cube stuck in arm. Removed ice cube and check for proper operation.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS01

Near Ocean View, DE 19967

Michael E.

Job Details: 02/16/2023

"Replaced the FC evap fan motor with harness as per previous diagnosis. As I was working on repair i noticed a softball size ice ball around capilary. Called EW and he advised to order compressor, RC evap, coupler, dye drier, 3 count and SS tech needed. Cannot reschedule due to SS tech needed.; ordrng 1 WPW10466675 (compressor) and 1 WPW10608485 (evaporator) and 1 W11506635 (coupler) and 1 W10143759 (drier (service))"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL0

Near Warrenton, VA 20187

Ezra M.

Job Details: 02/16/2023

Installed screws in kick plate.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Martinsburg, WV 25404

Ken M.

Job Details: 02/16/2023

Customer stated that this unit started working on its own and is no longer here. Closing out repair.; ordrng 1 look (look)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Ashburn, VA 20148

Daniel J.

Job Details: 02/16/2023

replaced dispenser and bezel checked faults none present

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Bealeton, VA 22712

Eric F.

Job Details: 02/16/2023

"Went to do install, found control is not the same as the one sent out. Ordering proper control.; ordrng 1 W11556725 (control)"

We serviced a

KITCHENAID HOOD

Model KVWC956KSS1

Near ,

Daniel J.

Job Details: 02/16/2023

builder complaint slight dent in metal with lamp holders looked up parts non servicable unable to order explained to builder onsite will contact jb hunt for further follow up led not onsite resolving issuses with jb hunt

We serviced a

IKEA MICROWAVE

Model IMBS104GSS00

Near Brandy Station, VA 22714

Eric F.

Job Details: 02/16/2023

"Confirmed cx complaint unit not heating properly. Cx states unit worked twice then stopped heating all together. Tested unit, magnetron no longer activating. Possible failure of new components or an issue with the wave guide. Re-ordering magnetron and inverter. If issue re-occurs then there is likely scaling in the wave guide causing the failure.; ordrng 1 W10217711 (inverter) and 1 8206079 (magnetron) and 1 WP4375079 (thrmst-fix)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD618ESS01

Near Warrenton, VA 20187

Ezra M.

Job Details: 02/16/2023

"installed all LED's, all lights working."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Pasadena, MD 21122

Andrew H.

Job Details: 02/16/2023

"cx complaint is the units making a lud clicking sound when the unit is in adjitation. cx play a video they took for me and the sound was during the adjitation part of the cycle. this was also the same sound from the first visit. unit did not make the sound during the auto test cycle. unit sound like plastic is hitting or getting caught on something when the was plate is moving left to right in the video that was shown. i removed the washplate and inspected area. i did not see anything in this area that could cause this action or sound. i checked and removed the rotor and could not see anything in this area either. i think the gearcase has failed again, i aslo noticed the basket is out of balance. i called whirlpool to document issue. i m ordering all parts this was that could cause this.; ordrng 1 W11510461 (washplate) and 1 W11178227 (basket) and 1 W11510462 (cap) and 1 W11449841 (gearcase) and 1 W11195971 (motor) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11260238 (rotor) and 1 W11510463 (control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Arlington, VA 22207

David J.

Job Details: 02/16/2023

CX cancel that door. Stated she tried to call the office. Will have to reschedule with Office if they want us to come back out.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Dunkirk, MD 20754

Shane B.

Job Details: 02/16/2023

"cx complaitn is the dryer not turning on at all. cx said it worked for 1 load then shes put another in and it was dead. confirmed complaint. unit is unresponsive. checked terminal block and found thermal damage. the L1 and N are very loose at the power cord and harnes and terminal block are damaged. unit will need new harness, block and screws. schedule when parts are available.; ordrng 1 WPW10450286 (harns-wire) and 1 WP3397659 (block-term) and 1 279393 (screw)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Westminster, MD 21158

Justin S.

Job Details: 02/16/2023

replaced the cap and ran the diagnostic. the unit is now agitating and spinning good. the unit is now good

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Bowie, MD 20721

Shane B.

Job Details: 02/16/2023

"cx complaiint is the unit leaving clothes soaking wet. checked for codes and found F0E2 oversuds, F7E6 motor fault. cleared codes. ran service cycle. during agitation the entire basket tried to turn. everything else worked. inspected under unit and found the arm on the acutator is broken. replaced with VS part and tested again. unit is working as designed. ran calibration. cx paid in full for repair.; ordrng 1 W10913953 (actuator VS SB), used 1 W10913953 (actuator) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near White Plains, MD 20695

Robert A.

Job Details: 02/16/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Chesapeake, VA 23322

Austin D.

Job Details: 02/16/2023

cx complaint the unit is not cooling like it should. checked the unit and found that the control is pulling the unit out of drfrost too early leaving some ice left on the coil. unit will need a new control and thermistor to resolve the issue. will return once the parts come in.; ordrng 1 W11558182 (control) and 1 WP2188820 (thermistor) and 1 W11317276 (diffuser)

We serviced a

MAYTAG DRYER

Model MGDC465HW1

Near Hanover, PA 17331

Bernard M.

Job Details: 02/16/2023

"Replaced parts, ran normal cycle and unit spins and heats as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Purcellville, VA 20132

Ricky E.

Job Details: 02/16/2023

"installed icemaker and gasket, unable to install fill line.. will order door to correct issue..; ordrng 1 w11449015 (ff door) and 1 w11330486 (ui assy)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Charlottesville, VA 22901

Kyle A.

Job Details: 02/16/2023

Replaced compressor and leak checked with nitro. Charged unit with 60grams of r600 and unit began to blow cool air. Unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Virginia Beach, VA 23464

Branden R.

Job Details: 02/16/2023

"cx complaint unit not making ice , checked unit and found valve allowing water threw but not much pressure . reset unit and checked pressure at the house pressure coming from the house checked good . ordering new valve so unit/icemaker has proper flow to it will use new icemaker on return will replace both parts at once . will need to show cx where it states unit will only make X amount of cubes per day.; ordrng 1 W11546685 (valve)"

We serviced a

WHIRLPOOL RANGE

Model WEE745H0FS2

Near ,

Lucas R.

Job Details: 02/16/2023

"replaced switch and element, tested, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Charlottesville, VA 22901

Kyle A.

Job Details: 02/16/2023

Cx complaint squeaking noise. The only sqeaking noise i could find after running unit several times was that the top wash arm was contacting their plates. Did find unit shutting off preemptively during the end of diagnostic. Also found f8e2 error though water valve is in range. Ordering control and would like to return with pre id sump incase noise comes back as cx feels the sound was coming from the pump but also says it hasnt happened in a long time.; ordrng 1 W11410062 (Control)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Westminster, MD 21158

Justin S.

Job Details: 02/16/2023

replaced the motor and tested. the unit is now spinning blowing and heating good.

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Keymar, MD 21757

Ricardo S.

Job Details: 02/16/2023

"Cx complains about a noise when the unit switch to the spin cycle, i ran diagnostic test mode . no error codes, gearcase sound normal.. but hte clutch sound weird,, order part /// NO RS PLEASE LOOK LOOK the client has to many cats and i'm allergic; ordrng 1 W10721967 (drive pulley) and 1 NORSPLEASE (the client has to many cats and i'm allergic also the house smell horrible)"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Dover, PA 17315

Sal R.

Job Details: 02/16/2023

I was able to access and replace all parts. I then tested the unti and iunit test good.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Biglerville, PA 17307

Bernard M.

Job Details: 02/16/2023

Replaced latch and went into test cycle.Unit filled and drained but didn't lock the lid to agitate or spin. No error codes after exiting test. Inspected underneath and found the capacitor leaking grease. Ordering capacitor and set return for 2/22. Office will contact cx with time frame; ordrng 1 W11395618 (capacitor)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Dover, DE 19901

Taylor F.

Job Details: 02/16/2023

Cx complaint is lid not locking. Tested inspected and verifed complaint. Replaced lid lock from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS08

Near East Riverdale, MD 20737

Samuel R.

Job Details: 02/16/2023

defrosted unit and found heater to be open.will be odering heater.W11546981 1 trbles; ordrng 1 W11546981 (heater)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Alexandria, VA 22301

David J.

Job Details: 02/16/2023

Cx complaint unit still not making ice after my last visit I tried to patch harness from door. Wire was to short. Brought wire back with me and re wired harness. Tested 44 and had full harvest and ran 45 and ice maker filled. Unit is now working as intended. Job complete

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Charlottesville, VA 22901

Kyle A.

Job Details: 02/16/2023

Cx complaint of button being torn from ui. Did confirm will need to return with ui panel.; ordrng 1 W10909736 (Ui panel)

We serviced a

GLADIATOR FREEZER

Model GAFZ30FDGB04

Near Lanham, MD 20706

Samuel R.

Job Details: 02/16/2023

replaced door and tested unit.door is now sealing properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV08

Near Mechanicsburg, PA 17050

Andrew S.

Job Details: 02/16/2023

Cx complaint is that the ice melted and the RC section is not cooling. Upon arrival I found that the evap cover was frosted over. I defrosted the unit with my steamer. I found that the heater harness was seperated at the connector. I was able to temporarily secure the harness. I am ordering the evap harness and thermistor. Please contact cx when the parts are avialable to schedule the return visit.; ordrng 1 WPW10384183 (Thermistor) and 1 W11650660 (Heater evap harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Richmond, VA 23223

Chris B.

Job Details: 02/16/2023

cx comp unit biulds up ice in shoot and makes loud noises insp unit apon arrival ice shute in door was full of ice cleared ice tested unit over 10 times on the phone with tech line spoke with butch stated that unit is working as desighned could not duplicate cx noise complaint tested unit baffle comp cond fan evap fan and im all moving parts working as desighned and could not duplicate noise cx did have video

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Stewartstown, PA 17363

Drew B.

Job Details: 02/16/2023

cx complaint that unit is not cooling i foudn the inverter board on the compressor was replaced.. and found full frost pattern on the evsp and the fc evp was barely spinning and making noise. needs evap motor/blade cx paif full and schd for the 21st; ordrng 1 W11249952 (evan motor) and 1 WP67006337 (blade 5@trb)

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL0

Near Mechanicsville, VA 23116

Joseph D.

Job Details: 02/16/2023

Replaced sump motor and levelled unit. Unit now working properly. Reset control

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Purcellville, VA 20132

Ricky E.

Job Details: 02/16/2023

"installed parts, unit isnt filling with water.. no power tqo tqhe valve... need parts...; ordrng 1 w11410066 (control) and 1 w11434044 (valve assy) and 1 w11535094 (inlet manifold)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Richmond, VA 23235

Joseph D.

Job Details: 02/16/2023

unit with frosted over evap. No seal issues. Heater turns on in diagnostic. Control has been replaced twice. Thernister reads -5 degrees inside block of ice. Techline stated they will report it to engineering and either get back to me with solution or get back to cx for pex.

We serviced a

WHIRLPOOL DRYER

Model MEDX655DW1

Near Norfolk, VA 23518

Carl A.

Job Details: 02/16/2023

"cx complaint of unit making noise, checked unit to find the following support rollers needing to be replaced and the tub needing to be replaced as well as tub is out of round,break down as follows the tub cover under 10 yr warranty 2/WPW10314173,1/W10899578service call break down as follows service call 120.00parts 21.70shipping 15.00labor 110.00sub total 266.70tax 1.30grand total 268.00deposit 268.00; ordrng 2 WPW10314173 (Drum Roller)s and 1 W10899578 (drum)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WML55011HB6

Near Annapolis, MD 21403

Andrew H.

Job Details: 02/16/2023

"866-550-5136 file cx complaint is the unit had a thermal event in the unit. cx stated a fire started in the unit with out the unit being used, i found the turn table ring caught on fire and melted a spot on the turn table glass. cx put the fire out and unplugged the unit. i cleared the area and found the paint in the area this happened had a brown mark that did not come off when cleaning. i put unit into test mode and tested all function. all fans are working. and the unit is heating. i called safety team and explained the issue. they advised me to give the cx the safety teams number and file number. the safety will explain a solution."

We serviced a

JENN-AIR COOKTOP

Model JED3430GS01

Near Centreville, VA 20120

Christian C.

Job Details: 02/16/2023

Installed blower motor assembly. Opened cooktop and it is the black ver. Cx wants the stainless ver. Reordering cooktop and grommets. Cooktop 0 at upper marlboro and 2 at whirlpool.; ordrng 5 W11568604 (grommet)s and 1 W11476188 (cooktop)

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