We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Upper Marlboro, MD 20774
David J.
Job Details: 11/28/2022
Cx complaint switch is broken. Inspected unit and found door switch had came off and is defective. Unit needs to have switch replaced that way unit works as designed and work properly. Ordering door switch for return visit. Appointment has been scheduled ; ordrng 1 WP3406107 (Door switch)
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS10
Near Washington, DC 20009
Mitchell H.
Job Details: 11/28/2022
installed fuse and tested unit is now good to go.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Middletown, PA 17057
Justin L.
Job Details: 11/28/2022
As per previous tech was able to access unit and after removing sump assembly noticed that the cx inlet water line is copper and its kinked in on itself. Informed cx of findings and cx also stated that the sink sometimes backfills. Cx will need plumber to resolve the issues. Replaced part and tested unit operating as designed no further work needed
We serviced a
KITCHENAID DISHWASHER
Model KDTM504EPA2
Near Richmond, VA 23223
Joseph D.
Job Details: 11/28/2022
unit with clogged up lower wash arm and lower wash arm error. must replace lower wash arm; ordrng 1 W10860176 (lower wash arm)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Easton, MD 21601
Emmanuel R.
Job Details: 11/28/2022
"Cs unit doesnt want to turno n, confirmed complaint, control is not repsonding to input from Ui. Control is unresponsive. Ordering control.; ordrng 1 W11544680 (control)"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Washington, DC 20002
Mitchell H.
Job Details: 11/28/2022
"cx complaint unti not sparking in broil. tested new wires and same issue, unit needs spark module. cx paid difference in part and im sending harness back. cx still owes 110 on return for labor. otherwise cx has paid in full.; ordrng 1 W10860916 (spark module)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near York, PA 17403
Drew B.
Job Details: 11/28/2022
replaced parts and now checks good
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ03
Near Conway, SC 29527
Jason T.
Job Details: 11/28/2022
"Cx complaint, no ice production, freezer door not closing properly, ran factory test found several failures during the test, icemaker code E5, also the freezer door is bowed at the sides causing warm air to migrate. Ordering parts to complete the repair, freezer door on order, allow 6-8 weeks for delivery and inspect for any damages, contact VIA dispatch to schedule a return visit, cx agreed.; ordrng 1 W10846539 (evaporator fan blade) and 1 WPW10479155 (control) and 1 W11579560 (icemaker) and 1 W11436967 (freezer door) and 1 WPW10625067 (bracket) and 1 W10625068 (bracket) and 1 LOOK (LOOK)"
We serviced a
FORD VAN
Model TRANSIT117
Near Chester, VA 23831
Chris B.
Job Details: 11/28/2022
stopped at jiffy lube to have breaks checked due to loud noise they stated right front break caliper was loose
We serviced a
JENN-AIR MICROWAVE
Model JMW2430LL00
Near Vienna, VA 22181
Carl R.
Job Details: 11/28/2022
"Cx complaint is, Control Panel not working. Removed wall oven door and 4 screws. Unit did not move. Call the office and talked to a SR tech for support. Unit was not able to be moved to add console. Builder needs to call installer to get unit out. Needs to be rescheduled ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS00
Near Richmond, VA 23233
Jerod R.
Job Details: 11/28/2022
replaced ordered part unit is now fully functional and working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Nokesville, VA 20181
Ezra M.
Job Details: 11/28/2022
"no cool. compressor noisy when starting, clicks off. replaced start device and run capacitor. unit started. running. pulling between .813 and .845 amps, temps dropping.; ordrng 1 WPW10350564 (capacitor em vs) and 1 WPW10197428 (start relay em vs), used 1 WPW10350564 (run capacitor), and 1 WPW10197428 (start relay) from stock"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Abbottstown, PA 17301
Sal R.
Job Details: 11/28/2022
"Per the previouse tech, i was able to access and replace the cooling fan. I found the unit to be opperating as designed. UNit test good."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Spring Grove, PA 17362
Drew B.
Job Details: 11/28/2022
cx complaint that unit is not going through cycle as should be has to run drain and spin. i foudn the unit to have clogged dirt in the cold valve. and will need cleaned out did so and now checks good
We serviced a
MAYTAG RANGE
Model MER6600FZ3
Near Stevensville, MD 21666
Emmanuel R.
Job Details: 11/28/2022
"Cs unit doesnt heat over 100 degrees and light wont go off. Confirmed complaint, I found a couple loose connection at the control board. Once i secured all the connection it restored full function of unit. Unit is now working as deisgned,."
We serviced a
UNKNOWN HOOD
Model UXT4236ADS2
Near Moseley, VA 23120
John P.
Job Details: 11/28/2022
CX complaint unit not working checked unit found fan blade not staying on shaft upon opening new assembly found new fan blade broken reordering motor assembly; ordrng 1 WPW10395033 (Fan assm)
We serviced a
KITCHENAID FREEZER
Model KRMF706EBS01
Near Mechanicsville, VA 23116
Jonathon C.
Job Details: 11/28/2022
"cx complaint, lights out. replaced modules, found the problem to be with the forward icemaker LED. this unit falls under the S-code (S191AQ) ordering update kit. unable to resched.; ordrng 1 W11601311 (LED Kit)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Newark, DE 19702
Andrew W.
Job Details: 11/28/2022
Cx complaint is adjuster wheels are broken and silverware rack is not staying. inspected and verified complaint. replaced parts from pre id and unit is now working as deisgned. informed cx on mounting the rack to the door and they said they didn't like that way and liked having it inside the rack. could be what caused it to break and keep falling. job complete
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM02
Near Harrisburg, PA 17109
Justin L.
Job Details: 11/28/2022
As per previous tech was able to access unit and use adhesive to correct the issue. Unit now checks good no further work needed
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW3
Near Fairfax, VA 22030
Justin S.
Job Details: 11/28/2022
one of the door switches has fallen into the unit. the unit needs the door switches; ordrng 1 W11552018 (control) and 1 W11252186 (upper) and 1 W11252187 (switch) and 1 W10422269 (filter)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Chantilly, VA 20152
Daniel J.
Job Details: 11/28/2022
unit giving error code for user interface replaced control and inspected ui corrosion building up on back side of contorl ordering ui panel and seal ui showing sp order; ordrng 1 W11460908 (control panel) and 1 W11412696 (seal) and 1 W11460962 (user interface)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Ashland, VA 23005
Thomas B.
Job Details: 11/28/2022
Cx complaint unit is not working properly inspected unit removed and replaced the control tested unit now functions normally
We serviced a
WHIRLPOOL REFRIDGERATOR
Model WRS325SDHW00
Near Laurel, DE 19956
Michael E.
Job Details: 11/28/2022
"CX complaint: sometimes no ice, sometimes too much ice. From CX description, they may have pushed arm down when it was in cycle which seems to have damaged the gears that run the arm. IM may have been getting stuck in cycle before arm gears became a problem. If this problem returns, it may be a control problem. Unit is now working properly. Job is complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Mechanicsburg, PA 17050
Fred G.
Job Details: 11/28/2022
i was able to access unit and defrost FC evap and replace the FC evap harness as per previous visit. tested unit and found unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Williamsburg, VA 23185
Carl A.
Job Details: 11/28/2022
"cx complaint of unit not working,checkedu nit to find the following error codes F7E6,F9E1,unable to get unit to repsone at all ohmed out componts and appears the board recviing power but not puting it out ordering parts needed for repairs; ordrng 1 W11170319 (Electronic Control Board) and 1 W10903238 (HARNSWIRE) and 1 W10890624 (Drive Motor) and 1 W10913953 (actuator)"
We serviced a
JENN-AIR HOOD
Model JXD7036YS7
Near Vienna, VA 22180
Carl R.
Job Details: 11/28/2022
"Cx complaint is, SR#7735141393. Inspected unit and found that the air down hood does not go down. Removed the filter to the top switches to see if they are functional. Switches are functional pressed the power button while holding 1button and the filter pressed against the other button. No movement, no power at fan switch also. Removed little square above power cord and found black wire not connected to other black wire. Reconnected the 2 wires and no power still to the unit. Talked to tech support about the situation. Unitbwill need more time to diagnose. And 2 count.; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Moseley, VA 23120
John P.
Job Details: 11/28/2022
"CX Complaint unit making noise checked unit found belt slipping replaced belt tested working as designed.; ordrng 1 WPW10006384 (Belt JPV/S), used 1 WPW10006384 (Belt JPV/S) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Potomac, MD 20854
Andrew H.
Job Details: 11/28/2022
Cx complaint is the unit is not cooling. I found the rc evap frozen over. I removed cover and found green dye coming from the Evap at the copper to aluminum connections. Compressor is in working condition as well as 3 way valve. I replaced the drier and Rc Evap. I pulled the unit into a 30 vac and fill d to 6.00 oz. unit is now working properly
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Sterling, VA 20166
Justin S.
Job Details: 11/28/2022
the unit is just locking and unlocking the lid when tested. replaced the lock with vs and rested. the unit is now locking the lid agitating spinning draining and filling correctly. the unit is now ready; ordrng 1 W11307244 (latch)
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Virginia Beach, VA 23451
Branden R.
Job Details: 11/28/2022
"cx complaint after repair 10/06, oven still not working & left hand side front burner not working properly chcked unit and found unable to adjust front left burner , when on simmer half the burner goes out unable to adjust unit will need a new manifold assembly .checked oven and both elements checked good at 20 ohms , temp sensor checked good with 1080 ohms tested and unit is cycling like it should oven running as designed called techline to doc sr7735141661 techline advised tech will need to be sent with gas pressure tester .on return visit .; ordrng 1 W11356345 (Manifold Assembly) and 1 gaspressuretester (gas pressure tester)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC
Near Richmond, VA 23236
Joseph D.
Job Details: 11/28/2022
"found unit on control lock, cleared drain line, reset calibrated, unit now working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near Poolesville, MD 20837
Julian H.
Job Details: 11/28/2022
replaced valve tested & working
We serviced a
WHIRLPOOL DISHWASHER
Model GU3100XTVQ
Near Chevy Chase, MD 20815
Roberto I.
Job Details: 11/28/2022
"Cx complaint water leak from the door.Inspected unit, found cabinets, floor andder the unit, all broken and the unit tilting on the left side and leaking. Explained the situation to the cx and then use shims and adjusted legs on front end rear to leveled the unit. Ran a cycle for several minutes, no leaks."
We serviced a
WHIRLPOOL FREEZER
Model WRS588FIHZ04
Near Newport News, VA 23602
Lucas R.
Job Details: 11/28/2022
"thawed evap, replaced door and harness, u.i included on new door, verrified seal, tested, unit working as designed.; ordrng 1 W10271540 (fitting LR/VS), used 1 W10271540 (fitting LR/VS) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Chester, VA 23831
John P.
Job Details: 11/28/2022
CX complaint door not staying closed checked unit founded improperly molded replaced the door tested working as designed
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Harrisburg, PA 17111
Justin L.
Job Details: 11/28/2022
cx thought they had extended warranty. after looking for papers and unable to provide cx cancelled service at the door
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Norfolk, VA 23503
Anthony D.
Job Details: 11/28/2022
cx complaint unit not cooling properly checked unit to find fc thermistor reading out of range and fc evap thermistor reading out of range quoted cx $120 service call $110 labor $131.86 parts $15 shipping $7.91 tax totaling $384.77 cx unsure if repair or replace at this time cx paid $120 service call cx will owe $264.77 if they decide to go through with repair; ordrng 1 W11204566 (evap harness) and 1 W10316760 (thermistor)
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Leesburg, VA 20175
Ricky E.
Job Details: 11/28/2022
"installed parts, unit cks ok..; ordrng 1 look/look (look/look)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Mechanicsville, VA 23116
Jonathon C.
Job Details: 11/28/2022
"cx complaint, gas leak reported by propane company. propane company claimed leak is coming from the line going into the appliance from the valve. i checked with electric leak detector and soapy water. unable to find leak at valve, when leak detector is brought to the hole from under the house that the line comes from, it goes off then. took pictures of this and demonstrated this to the customer. i do not beleive that this leak is coming from anything related to the appliance. job is complete."
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Ruckersville, VA 22968
Eric F.
Job Details: 11/28/2022
"Found service pointer W11643965 pertaining to issue. Adjusted flame spreader as instructed by service pointer, unit igniting as designed."
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Front Royal, VA 22630
Ezra M.
Job Details: 11/28/2022
"no answer at door. called office, spoke with CV, duplicate ticket, should not have been scheduled."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Abbottstown, PA 17301
Sal R.
Job Details: 11/28/2022
CX complaint is that the console will not allow you to select diffrent cycles. I am orderign 1 console control (\'W11460908). I have set a retutn date for 12/.7; ordrng 1 W11460908 (UI control console 18 @ tribs)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Reisterstown, MD 21136
Keith H.
Job Details: 11/28/2022
7735140499...cx complaint is still no ice inspected and found the pantry drawer control is shorted called techline and was advised to replace the harness and control; ordrng 1 W11170612 (harns-wire) and 1 WPW10503833 (cntrl-elec)
We serviced a
JENNAIR REFRIGERATOR
Model JSC23C9EEM00
Near Baltimore, MD 21209
Keith H.
Job Details: 11/28/2022
installed control unit should be working
We serviced a
MAYTAG RANGE
Model MER6600FZ3
Near Stevensville, MD 21666
Emmanuel R.
Job Details: 11/28/2022
"Cs unit doesnt heat over 100 degrees and light wont go off. Confirmed complaint, I found a couple loose connection at the control board. Once i secured all the connection it restored full function of unit. Unit is now working as deisgned,."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Chantilly, VA 20151
Justin S.
Job Details: 11/28/2022
the unit is not heating in cycle. found the mag is open. replaced the mag with vs and retested. the unti is now heating good. the unit is now ready; ordrng 1 W11391712 (mag)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Washington, DC 20007
Dustin F.
Job Details: 11/28/2022
"CX complaint: upper drawer holder broke and unit not cleaning all the way. Replaced Rack adjusters with kit Pre ID, inspected spray arms and found them clogged heavily. i advised cx to clean them out and test unit, CX insisted on getting a new one. Ordering new Spray arm.; ordrng 1 WPW10498900 (Spray arm)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Newark, DE 19716
Alexander W.
Job Details: 11/28/2022
RC door damaged. Ordering RC door and badge cannot resched due to SO part. ; ordrng 1 LW10912075 (RC door) and 1 W11223753 (Badge)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Ashland, VA 23005
Thomas B.
Job Details: 11/28/2022
Cx complaint unit is not working properly inspected unit removed and replaced the control tested unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Chesterfield, VA 23838
John P.
Job Details: 11/28/2022
CX Complaint unit not cooling in fresh food compartment and also not cooling well in freezer compartment checked unit found evaporator covered in ice upon removing ice found brown wire not seated in connector causing unit to not defrost seated wire removed ice tested unit working as designed
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ
Near Newark, DE 19702
Frederick R.
Job Details: 11/28/2022
CX complaint is DW will not drain. Inspected/tested and found cx had installed new disposal and forgot to punch the hole on side for drain. Punched hole and retested and DW is now draining and working properly. Job is complete. CX called in 11/17/22
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS970CIDM00
Near Reisterstown, MD 21136
Keith H.
Job Details: 11/28/2022
installed new door. and when i tested functions i found the water line is cracked that comes with door have to reorder need 2nd tech for help; ordrng 1 LW10755706 (dor-fip)
We serviced a
UNKNOWN HOOD
Model UXT4236ADS2
Near Moseley, VA 23120
John P.
Job Details: 11/28/2022
CX complaint unit not working checked unit found fan blade not staying on shaft upon opening new assembly found new fan blade broken reordering motor assembly; ordrng 1 WPW10395033 (Fan assm)
We serviced a
KITCHENAID DRYER
Model KEYS750GQ0
Near Providence Forge, VA 23140
Chris B.
Job Details: 11/28/2022
cx comp unit will run but drum will not spin insp unit conf cx comp found broken belt replacedbelt tested unit working as desighned collected 120 sc 110 labor 15 ship and 7.80 part and .47 tax total collected 253.27
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Fulton, MD 20759
Robert L.
Job Details: 11/28/2022
"cx complaint noise when water activated and not making ice, valve chatter from high pressure, better with filter in, explained pressure reducing options, cx doesnt want in line reducer, found fill tube frozen and not passing water, ordering dual valve and heater.............. floor out of level, cx to adjust rear, may need to level front on return; ordrng 1 W11482383 (dual valve) and 1 W11226501 (heater)"
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Washington, DC 20002
Mitchell H.
Job Details: 11/28/2022
cx complaint units dryer is not working. got to unit and confirmed. door switch checks good. found no power to the pts switch or timer. thermal fuse is most likely bad. can not pull unit out as its in a very tiny place. quoted cx for 2nd tech as well as parts labor and svc call. she informed me she didnt know she was gonna need to pay for it today. she told me should could not pay at all until friday.; ordrng 1 LOOK (LOOK)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ08
Near Chesapeake, VA 23323
Zachery R.
Job Details: 11/28/2022
"replaced all parts, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Dumfries, VA 22026
Tanner B.
Job Details: 11/28/2022
"inst6alled new compressor , refilled w/ 1.91oz r600a.. allow 24hrs too cool. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near Highspire, PA 17034
Sal R.
Job Details: 11/28/2022
"CX complaint is that the unti is not starting the oven. I found that all harnesses are securely connected. I found the igniter to be good. I am ordering 1 saftey valve (WP98014893), and 1 control board (W11126814). I ahve set a retun date for 12/6; ordrng 1 WP98014893 (safty valve 9 @ tribs) and 1 W11126814 (control board 22 @ tribs) and 1 LOOK (LOOK)"
We serviced a
JENN-AIR HOOD
Model JXD7036YS7
Near Vienna, VA 22180
Carl R.
Job Details: 11/28/2022
"Cx complaint is, SR#7735141393. Inspected unit and found that the air down hood does not go down. Removed the filter to the top switches to see if they are functional. Switches are functional pressed the power button while holding 1button and the filter pressed against the other button. No movement, no power at fan switch also. Removed little square above power cord and found black wire not connected to other black wire. Reconnected the 2 wires and no power still to the unit. Talked to tech support about the situation. Unitbwill need more time to diagnose. And 2 count.; O-emld tckt"
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHZ00
Near Richmond, VA 23225
Joseph D.
Job Details: 11/28/2022
"cx complaint unit with feroen drain line, confirmed complaint found clogged drain, cleared with steam and vacuum, removed blockage from drain line, unit working properly."
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near Poolesville, MD 20837
Julian H.
Job Details: 11/28/2022
replaced valve tested & working
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS4
Near Lusby, MD 20657
Robert A.
Job Details: 11/28/2022
"I came to install the control board. I found the unit run however the fans are not running at all. The fans ran on high/low and low in test mode but did not run at all while the unit runs. I replaced the control board and the fans still did not run while in normal use, now it is not running in test mode either. The unit need a new hood fan board (small board above the main control board. I'm ordering the part for the return visit.; ordrng 1 W11443149 (hood control board)"
We serviced a
WHIRLPOOL RANGE
Model AGR5330BAS3
Near Alexandria, VA 22302
Lloyd B.
Job Details: 11/28/2022
Cx complained the unit did not heat. Inspected the unit and found the control was locked. Unlocked and tested and the ignitor came on and the unit heated to 350 degrees. Job complete
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Chesapeake, VA 23322
Zachery R.
Job Details: 11/28/2022
upon arrival cx stated they rescheduled. left ty card with cx.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Timberville, VA 22853
Danny R.
Job Details: 11/28/2022
"found wire loose and timer reinstalled harness so power goes to sensored dry , now works ok ."
We serviced a
WHIRLPOOL WASHER
Model mvwb765fw3
Near Norfolk, VA 23508
Anthony D.
Job Details: 11/28/2022
cx complaint door is broke and will not shut properly checked unit to find plastic where hinge is broke allowing rear corner of door to pop up not allowing unit to operate properly quoted cx $120 service call $110 labor $225.68 parts $15 shipping $13.54 tax totaling $484.22 cx unsure if repair or replace at this time cx paid $120 service call cx will owe $364.22 if they decide to go ahead with repair.
We serviced a
JENNAIR RANGE
Model JES1750ES0
Near Reston, VA 20191
Carl R.
Job Details: 11/28/2022
Cx complaint is. Range takes over an hour to preheat. Inspected oven bake element and found that the bake element was no Longer intact. Need to order bake element. ; ordrng 1 W10779716 (Bake element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS970CIDM00
Near Reisterstown, MD 21136
Keith H.
Job Details: 11/28/2022
installed new door. and when i tested functions i found the water line is cracked that comes with door have to reorder need 2nd tech for help; ordrng 1 LW10755706 (dor-fip)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Bear, DE 19701
Andrew W.
Job Details: 11/28/2022
Cx complaint is banging noise coming from unit. tested and verified complaint. checked unit for error codes and none were present. tested unit and found drain and water lines are hitting the back of the unit during spin. unit completed test with no issues. unit is working as designed. job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Leesburg, VA 20175
Justin S.
Job Details: 11/28/2022
"brown wire has come out of the harness connection. reconnected and the unit is now good.; ordrng 1 W11546681 (harness), used 1 W11546681 (harness) from stock"
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near Fort Washington, MD 20744
Shane B.
Job Details: 11/28/2022
"cx complaint is the IM not making ice. cx said it worked for about 3 weeks since last repair on 2/2/22. unit has had IM replaced 3 times already. i found temp in FC is -4. unit has frost in on drawers and some shelves. door gaskets look good. ran IM harvest test. IM completed it then displayed E2. ran fill test, no water flowed. water dispensor works. ran fill tube heater then fill test again. still no water. called techline. had me check voltage to heater, 11.7vdc heater should be working. cycled IM again. compeleted cycle with no codes. ordering fill tube with heater and valve for return visit. SR#7735139964. schedule when parts are available. please 2 count if possible. unit is a built in and getting to the fill tube will be difficult.; ordrng 1 W11515313 (fill tube) and 1 W11233375 (valve) and 1 2300868 (connector) and 1 look (look)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Laurel, MD 20707
Andrew H.
Job Details: 11/28/2022
"Cx complaint is the unit has a dent in the door. Inspected unit and found door had dent in the front bottom of the door. Unit will need new door. Ordering part, in stock at tribles. ; ordrng 1 W11173823 (S/S door)"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Virginia Beach, VA 23452
Branden R.
Job Details: 11/28/2022
cx stated she canceled over the phone advised cx it must not have gone threw cx stated unit is running as designed just waiting for plummer . cx canceled at door
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Broadway, VA 22815
Danny R.
Job Details: 11/28/2022
i found shifter out ofplace reseated arm and now checksok also told cx about how much softner to use and to load the unit right was getting out of balance code. unit checksok now passed diag
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Alexandria, VA 22314
Christian C.
Job Details: 11/28/2022
Cx complaint unit only works in timed dry. Inspected unit no errors. Vent is clear. Unit is heating up. Tested moisture sensor harness reading open when dry and getting over 300kohms while moving moist cloth over strips. Moisture sensor tested good. Tested moisture sensor through diagnostics and value does not change when moving moist cloth over strips. Ordering control. Control 0 at upper marlboro and 1 at whirlpool.; ordrng 1 W11618917 (control)
We serviced a
JENNAIR RANGE
Model JES1750ES0
Near Reston, VA 20191
Carl R.
Job Details: 11/28/2022
Cx complaint is. Range takes over an hour to preheat. Inspected oven bake element and found that the bake element was no Longer intact. Need to order bake element. ; ordrng 1 W10779716 (Bake element)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bear, DE 19701
Andrew W.
Job Details: 11/28/2022
Cx complaint is unit flashing a code. inspected and verified complaint. Unit was flashing an F0E9 off balance pause code. cx was trying to was rugs and door mats. informed cx that could not be washed in the unit. tested and ran a diag cycle on the unit and the unit completed the test with no issues. no error codes present. unit is working as designed. job complete
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Washington, DC 20002
Mitchell H.
Job Details: 11/28/2022
"cx complaint unti not sparking in broil. tested new wires and same issue, unit needs spark module. cx paid difference in part and im sending harness back. cx still owes 110 on return for labor. otherwise cx has paid in full.; ordrng 1 W10860916 (spark module)"
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Purcellville, VA 20132
Ricky E.
Job Details: 11/28/2022
"installed parts, unit cks ok..."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Virginia Beach, VA 23451
Branden R.
Job Details: 11/28/2022
"came out to replace parts on unit , disassembled and replaced UI , vent wax motor and gasket , uninstalled and replace heating element . tested unit and unit tested good reinstalled and unit is running as designed."
We serviced a
WHIRLPOOL WASHER
Model MHWE201YW00
Near Washington, DC 20003
Samuel R.
Job Details: 11/28/2022
replaced bellow and tested unit.now working properly
We serviced a
WHIRLPOOL DRYER
Model WET4124HW0
Near Washington, DC 20009
Mitchell H.
Job Details: 11/28/2022
cx complaint unit is not staying on unless you hold switch. inspected unit and found unit was not wired correctly when it was first plugged in whihc in result fried the PTS switch.now that the unit is wired correctly the new PTS switch i installed from pre id is working properly. job completed. unit covered under entitlements.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Chantilly, VA 20151
Richard B.
Job Details: 11/28/2022
"CX complant .washer not working right , Prior diag found unit needs control and lower harness, After installing harness and control, F6E4 pops up in diag. will also need console and upper harness, parts in stock , Further work needed, Called office to scedule. RB; ordrng 1 W11316252 (harness) and 1 W11449075 (harness) and 1 W11319991 (console)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Chantilly, VA 20151
Richard B.
Job Details: 11/28/2022
"CX complant .washer not working right , Prior diag found unit needs control and lower harness, After installing harness and control, F6E4 pops up in diag. will also need console and upper harness, parts in stock , Further work needed, Called office to scedule. RB; ordrng 1 W11316252 (harness) and 1 W11449075 (harness) and 1 W11319991 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Glen Allen, VA 23059
Jerod R.
Job Details: 11/28/2022
replaced ordered parts and tested unit is now fully functional
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ
Near Newark, DE 19702
Frederick R.
Job Details: 11/28/2022
CX complaint is DW will not drain. Inspected/tested and found cx had installed new disposal and forgot to punch the hole on side for drain. Punched hole and retested and DW is now draining and working properly. Job is complete. CX called in 11/17/22
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Rockville, MD
Roberto I.
Job Details: 11/28/2022
"CX complaint no ice.Ran icemaker test, found it stick in the home position. Attempted to start it few times until harvested, but was noisy and slow. Ordering icemaker W11546935. Return visit 12/9/22; ordrng 1 W11546935 (icemaker) and 1 look (look)"
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DS01
Near Fulton, MD 20759
Robert L.
Job Details: 11/28/2022
"cx complaint f2e1. confirmed eorrs, found finger prints on conosle, cleaned and dried console reset breaker for 5 minutes, error gone, cx to monitor, quoted $921 for console replacement, tested all ops ok, collected $120 visa; ordrng 1 W10887855 (panl-cntrl stainless)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW
Near Washington, DC 20016
Dustin F.
Job Details: 11/28/2022
"Upon arrival, Knocked on glass storm door, and rang little white doorbell ( had a blue light on the top). Tried calling CX but went right to ' no voicemail setup yet'. Contacted Office and Spoke to Megan, She also tried calling CX. Waited 10 min then left. Left TY card in front of door.; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Stephens City, VA 22655
Danny R.
Job Details: 11/28/2022
installed control didnt need other part ran diag 3 times ran fine
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Stephens City, VA 22655
Danny R.
Job Details: 11/28/2022
installed control didnt need other part ran diag 3 times ran fine
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Adamstown, MD 21710
Ricardo S.
Job Details: 11/28/2022
"the customer complains that the unit shakes and makes a lot of noise at the end of the cycle, the customer was washing a large blanket, so I explain that he cannot wash that type of blanket because this is not a commercial unit .. order tub ring and suspension; ordrng 1 w11550886 (tub ring) and 1 W11217817 (suspension)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Bowie, MD 20715
Shawn D.
Job Details: 11/28/2022
cx complaint same issue cothes getting stuck under agitator gap is to big only on 1 side. inspected unit and confirmed gap is biger on left side all my fingers slip uner agitator. grabbed new agitatior and new one is worse my hole hand slips under now on one side. reinstalled old agitator to find it now sits even in tub and my fingers do not slip under. cx agreed its now fine. informed cx if happens again to call whirlpool to make sure they cover repair
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Chesapeake, VA 23322
Branden R.
Job Details: 11/28/2022
"came out to replace ice maker , replaced and tested unit , unit is running as designed ."
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ2
Near Hanover, PA 17331
Drew B.
Job Details: 11/28/2022
"cx complaint that unit is turned on the gas the unit filled gas through the internal oven right away with the oven even unplugged, will need the following parts asap if possible cx leaves for travel work, tried to call saftey at 520 but was 1 hour hold... per the automated voicemail; ordrng 1 W10861656 (gas regulkator) and 1 WPW10324262 (igntor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Centreville, VA 20120
Richard B.
Job Details: 11/28/2022
"CX complant, Fridge not working, Inspected unit and found no corrosion on pantry UI connections but interior lights not working and unit not cooling. When going into diagnostics compressor dosent start in test 5 . Ordering control board , led power board and power supply board. Further work needed. RB; ordrng 1 WPW10675033 (control) and 1 WPW10624574 (power supply) and 1 W10804160 (led board)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Kingsville, MD 21087
Brian R.
Job Details: 11/28/2022
"came out and replaced console ordered and ran DLMS cycle then a auto test. went over unit and loading. unit checks, job complete."
We serviced a
WHIRLPOOL WASHER
Model mvwb765fw3
Near Norfolk, VA 23508
Anthony D.
Job Details: 11/28/2022
cx complaint door is broke and will not shut properly checked unit to find plastic where hinge is broke allowing rear corner of door to pop up not allowing unit to operate properly quoted cx $120 service call $110 labor $225.68 parts $15 shipping $13.54 tax totaling $484.22 cx unsure if repair or replace at this time cx paid $120 service call cx will owe $364.22 if they decide to go ahead with repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Little River, SC 29566
Jason T.
Job Details: 11/28/2022
"arrived on-site, spoke with the office manager, requested to reschedule service due to too late in the day,,, past 5pm, requesting an am appt for the return visit.; saved tckt"