Service History 692 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFS22EWMS3

Near Bowie, MD 20720

Shane B.

Job Details: 02/13/2023

"spoke with cx at the door. he said he tried to cancell this appointment but couldnt get hold of anyone. said they bail arm came off, he fixed it and IM has been working. he declined to have me enter the house."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS20

Near Aberdeen, MD 21001

Neil H.

Job Details: 02/13/2023

"CX COMPLAINT HAD UNIT ON FOR A FEW HOURS BAKING AT 275 WHEN RAISED TO 400 THAN TRIPPED BREAKER F6E0 ORDERING NEW CONTROL AND CONSOLE; ordrng 1 W11616683 ( Assembly, Control Panel (includes Overlay) (stainless)) and 1 W11261165 (Whirlpool Microwave Control Board)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Chesterfield, VA 23832

John P.

Job Details: 02/13/2023

Confirm with CX unit working still since last repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDB00

Near Harrisburg, PA 17104

Cody H.

Job Details: 02/13/2023

"CX complains unit is not freezing in the FC or cooling in the RC. Unit temps on arrival are 39*F in the FC and 48*F in the RC. Found evap to have ball of ice on suction tube and no frost pattern on rest of the evap. Called DB to confirm, who suggested ordering compressor, evap, and drier. Office to reachout to CX when approved by Lowes.; ordrng 1 W10836706 (Evap) and 1 WPW10507886 (compressor) and 1 W10843121 (drier)"

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Annandale, VA 22003

Lloyd B.

Job Details: 02/13/2023

Cx complained the unit did not power on and heat. Installed new parts and tested and it now heats. Job complete

We serviced a

WHIRLPOOL O.T.R Microwave

Model WMH32519HZ3

Near Frederick, MD 21702

Ricardo S.

Job Details: 02/13/2023

"Cx complains that the unit not heating and make a humming noise, inspected unit, interlock switches cks ok, the magnatron make noises, 2 techs job LOOK LOOK ..i need a helper to pull the unit out because the stove is really close to the microwave .. order parts; ordrng 1 W10850446 (capactr-mg) and 1 W11256462 (diode) and 1 WPW10693025 (magnetron) and 2 techsjob (LOOK LOOK)s"

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 02/13/2023

cx complaint unit turns off with in a couple mins and is displaying a error code. inspected unit and entered diag and found f3e3. removed front panel and found moisture harness relays failed. i was able to replace the mousture harness. tested unit and found air flow was very weak. found exhaust vent is clogged. adviced cx to get vent cleaned. unit checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Abingdon, MD 21009

Neil H.

Job Details: 02/13/2023

CX COMPLAINT THE AGITATOR TABS FRAYED NEW ONE NEEDED; ordrng 1 W11614636 (AGITATOR)

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ07

Near Lovingston, VA 22949

Kyle A.

Job Details: 02/13/2023

changed control per techline. Found no issues with frost pattern, air baffle, or intakes. Unit is now as designed."

We serviced a

AMANA DRYER

Model NED7200TW

Near Severn, MD 21144

Justin S.

Job Details: 02/13/2023

cx showed me the unit is starting a cycle but the motor isnt trying at all. found the unit has 120/240/120vac. the relay is sending 120vac to the motor. the belt is still tight. no resistance off the motor circuit. found the thermal fuse is getting voltage but not sending voltage to the motor. the unit needs the fuse.; ordrng 1 WP35001087 (thermostat41.74)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near New Castle, DE 19720

Taylor F.

Job Details: 02/13/2023

Cx complaint is unit not spinning out properly. Tested inspected and verifed complaint. Found the suspension rods to be defective. Replaced rods from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Bowie, MD 20721

Shane B.

Job Details: 02/13/2023

"cx complaint is poor coolilng in both sections. cx said unit was staying at 18 in FC, 40 in RC. cx changed temp settins to coldest in both sections. says FC is now -8 and RC is 38 on the middle shelf. unit was already pulled out when i arrived. my prob shows 36/-5. unit was running the defrost heater when i arrived. evap fan works, air ducts are clear. ran test 4. condensor fan started running right away, after a couple min the compressor came out. amp draw was 1.07 but quickly dropped to .7. i let unit run for 15min. frost pattern did not develop. unit has a SS issue. ordering evap and compressor. schedule with SS tech when parts are available.; ordrng 1 W11546692 (evaportor) and 1 W11504449 (coupler) and 1 W11506619 (coupler) and 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler)"

We serviced a

WHIRLPOOL WASHER

Model WETLV27HW2

Near Havre de Grace, MD 21078

Neil H.

Job Details: 02/13/2023

CX COMPLAINT OLDER WASHER HAD ADJUSTABLE FILL LEVELS THIS IS ALL AUTO AND IS WORKING AS DESIGNED

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Pawleys Island, SC 29585

Paul F.

Job Details: 02/13/2023

Customers complaint is unit not cooling properly. Found unit has a sealed system leak and is loosing freeon. Freezer evap has a ball of ice. FF evap has coating on it. Customer approved freezer evap replacement. Collected amount due.; ordrng 1 WPW10608485 (evap)

We serviced a

WHIRLPOOL FREEZER

Model WZC5116LW01

Near Darlington, MD 21034

Neil H.

Job Details: 02/13/2023

CX COMPLAINT THE LID NIOT LATCHING FOUND THE SHIPPING TABS/CLIPS WHERE NEVER REMOVED BY INSTALLERS AND I HEATED THE GASKET UNIT SEALING GOOD NOW.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Ashburn, VA 20148

Christian C.

Job Details: 02/13/2023

"Cx complaint unit is not cooling in both sections. Inspected unit avg temps in RC section is 50 and FC section is 20. Inspected both evaps no signs of uv dye. FC evap has a block of ice on cap tube area and only frosting top coil. Unit is pulling 2.13amps while compressor is running. Ordering compressor, drier and coupler. SS repair 2 count.; ordrng 1 W10832994 (compressor) and 1 WPW10143759 (drier) and 1 W11506635 (coupler) and 1 look (look)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Bel Air, MD 21014

Neil H.

Job Details: 02/13/2023

REPLACED THE HEATER PER SP UNIT RESET AND TESTED GOOD.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM01

Near Lanham, MD 20706

Shane B.

Job Details: 02/13/2023

cx complaint is the unitnot cooling. confirmed complaint. both sections were room temp when i arrived. compressor is running. found compressor pulling .6amps. no frost pattern. unit has a SS issue. ordering compressor and evaporator. schedule with SS tech when approved.; ordrng 1 WP2188823 (evaporator) and 1 W10507884 (compressor)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW

Near Chesapeake, VA 23320

Branden R.

Job Details: 02/13/2023

cx complaint aig washer stopped mid cycle checked unit and found drin pump has dead short replaced drain pump with pre id and tested unit all major componets checked good and unit is running as designed cx agreed .

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Sykesville, MD 21784

Ricardo S.

Job Details: 02/13/2023

"Cx complains that the panel not working sometimes, inspected unit.. terminal block connection cks ok.. also the heater need to be replaced. copper bushing copper bushing,.. unit has a faulty cnttrl panel.. ordr parts; ordrng 1 w11537778 (element) and 1 w11416788 (panel control) and 1 w11410065 (cntrl elec)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Stevensville, MD 21666

Eric W.

Job Details: 02/13/2023

"installed parts, tested unit, repair complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Gambrills, MD 21054

Justin S.

Job Details: 02/13/2023

called the office and service call waived. cx says they have seen the refrigerator ice maker dripping from the front. the unit is set to 37f and 0f. actual temps are 42f and 0f. no excesses frost build up i can see. can feel air movement on test 3 and 36. test 56 e0. test 57 the ice maker harvest. test 45 the unit is not filling but i hear the unit trying. the unit will dispense water. reset power to the unit and no change. the heaters are getting voltage. the water line is not frozen over. tested 45 again and the unit is filling. the unit needs the control and valve. cx calling in about a parts autherization number; ordrng 1 W11224256 (control)

We serviced a

WHIRLPOOL ICE MAKER

Model WUI75X15HZ01

Near Washington, DC 20005

Shawn D.

Job Details: 02/13/2023

arrived unit still on and running no ice. replaced pump then tested and now unit filled properly but is not draining good. shorten drain line and now unit is draining. started a normal cycle and unit fills good and compressor and condenser fan is on and running. unit is good

We serviced a

JENN-AIR RANGE

Model JDRP548HL00

Near Arlington, VA 22201

Jason A.

Job Details: 02/13/2023

CX complaint RANGE beeps & knob ringlight flashes for Left OVEN & wont heat & ends cycle. Fan noise at rear. Tried many times to get error codes. Reset breaker & F8 E0 for main fans error. Preheat both ovens but cooling fans do not run. Unable to test further. Pre-ID UI will use on return. Request 2Tech + 2 Count due to large oversized double oven & to replace multiple parts > JJ; ordrng 2 W11248652 (blower L & R ovens 2 needed)s and 1 W11317945 (Apl Mgr extension (item 12)) and 1 W11317944 (Apl Mgr Powermax (item 42)) and 1 W11319204 (Left User Interface) and 1 W11175143 (foam kit per TSP #W11498555) and 1 LOOK (LOOK)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HZ08

Near Frederick, MD 21702

Ricardo S.

Job Details: 02/13/2023

"Replaced partss, unit tested and microwave works fine"

We serviced a

WHIRLPOOL RANGE

Model IES900DS02

Near Poolesville, MD 20837

Julian H.

Job Details: 02/13/2023

GOT HERE Hot surface light staying on all the time issue with LR switch indicator light to use on return just in case; ordrng 1 WPW10295048 (switch-inf LR)

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Walkersville, MD 21793

Ricardo S.

Job Details: 02/13/2023

"Cx complains that the dryer takes long time to dry, inspected unit on time dry, unit heating fine, but the air flow outside the house is bad, vent problem. dryer cks o, fuses, heater and power ck ok.. CX NEED TO CLEAN THE DRYER VENT"

We serviced a

WHIRLPOOL WASHER

Model GHW9400PW4

Near New Cumberland, PA 17070

Justin L.

Job Details: 02/13/2023

Cx complaint unit filling with water even when not in use. Entered diag and found F02 no drain. Drain diag and found unit to do everything including drain but valves are sticking. Ordering valve and pressure switch and once in office will need to set return; ordrng 1 WPW10514214 (pressure switch) and 1 WP8182862 (inlet valve)

We serviced a

MAYTAG RANGE

Model MER8800FZ3

Near Bowie, MD 20721

Shane B.

Job Details: 02/13/2023

installed ordered part and tested unit for cx. unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Norfolk, VA 23507

Carl A.

Job Details: 02/13/2023

"helped ac; ordrng 1 8212547RP (tube-water CA / VS), used 1 8212547rp (supply line kit CA / VS) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Washington, DC 20009

Andrew H.

Job Details: 02/13/2023

"replaced the control board and tested unit, unit is now working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Hanover, MD 21076

Emmanuel R.

Job Details: 02/13/2023

"Cs unit is leaking water in the fridge, confirmed complaint. I found the water is leaking from the filter head orings not sealing and water valve also not sealing. Cleaned up water and defrosted vent that was frozen over. Unit needs filter head and water valve, ordering parts.; ordrng 1 W11548535 (valve) and 1 W11346622 (filter head)"

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS01

Near Owings Mills, MD 21117

Shane M.

Job Details: 02/13/2023

"cx complaint the unit didnt make ice for 2 weeks, cx mentioned she replaced the filter. after inspecting the unit i found great ice production. no issues. advised to call back in with any issues."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300EBS00

Near Washington, DC 20002

Shawn D.

Job Details: 02/13/2023

"installed door cam and found its to wide and wont fit in door and now is all greasy so removed it and will hangon to. went to van grabbed shim and washer and installed shim in the back to stop unit from rocking and used washer to raise door since the closure is onkly for the right door. doors now are really close to level and cx approved. unit is good; ordrng 1 wp489467 (washer SD V/S) and 1 4387828A (shim SD V/S), used 1 wp489467 (washer SD V/S), and 1 4387828A (shim SD V/S) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Ashburn, VA 20148

Christian C.

Job Details: 02/13/2023

Cx complaint unit door just drops. Inspected unit found door drops without resistance. Adjusted hinges and secured spring. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Chesapeake, VA 23322

Lucas R.

Job Details: 02/13/2023

"replaced locked compressor and drier, pressurized, vacuumed and charged, low pressure -20' hg, replaced drier again, vacuumed and charged, pressures between -15' and -20' hg, called techline spoke with steve sr7735718281, advised to replace evap, and pressurize, cut cap tube from evap, pressurized, black oil sprayed out of cap tube and evap, called techline spoke with Bruce, unit sent for lead review. non-repairable sr7735718281,; ordrng 2 W11490399 (drier lr/vs)s, used 2 W11490399 (drier lr/vs) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Woodbridge, VA 22192

Demonte S.

Job Details: 02/13/2023

Inspected the unit. Found that the cx is saying that the Dishwasher isn't powering On. Checked power at the Terminal Block. L1 Power Cord isn't connected to the Wire Tie. Connected the L1 Power cord. Taped the Cord & Wire Tie. Unit powered On. Ran Service Diagnostics on the unit. No Error Codes on the unit ran Service Test on the unit. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL FREEZER

Model KBLC36MHS01

Near Harrisburg, PA 17111

Cody H.

Job Details: 02/13/2023

"Was able to access unit. Compressor and fan motor are running as designed. Temps are 23*F in the FC and 54*F in RC. Unit shows signs of defrost failure. Drain tube heater shows 2 kohms, bi metal showes .1 ohms, rear defrost heater is 98 ohms front defrost heater is 35 ohms. Removed defrost timer and measured resistances. 2-3=ol, 1-4=OL Called techline and spoke to Rob. Whos says timer needs replaced. Ordering defrost timer for return visit, CX paid in full for return.; ordrng 1 WP2183400 (defrost timer)"

We serviced a

WHIRLPOOL COOKTOP

Model GLS3665RS03

Near Chester, VA 23831

John P.

Job Details: 02/13/2023

"Installed harness and ignitors, tested working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Prince Frederick, MD 20678

David J.

Job Details: 02/13/2023

Cx complaint temps are swinging a lot and heard a noise. Arrived today and inspected unit. Found temps to be set at 35 degrees in RC and -5 degrees in FC. Took temps and had 40 degrees in RC and 0 degrees in FC put unit into diagnostic mode and tested all thermistors and passed. Tested evap fan and Ive box fan. They worked no noise. Air baffle sounded normal and operated correctly. Ice maker is working and had no error codes. No frost build up in FC. Cx stated its been working as it should for a little over a week. Cx had been writing down temps but its not consistent enough to be able to use for real data. Set temps to recommended setting and bringing back two data loggers to record temps in RC and FC. Will return once rescheduled ; ordrng 2 Datalogger (Data logger)s

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Woodbridge, VA 22192

Demonte S.

Job Details: 02/13/2023

Inspected the unit. Found that the cx is saying that the Dryer takes multiple times for the unit to Dry Clothes. Ran Vent testing meter on the unit. Vents are showing a clogged vents. Took off the back Vent to the Dryer. Vent is now showing good air flow. ( Asked the cx how long ago did they clean there vents. Cx stated a couple of years ago. Advised to the cx that this needs to be done once a year. Also advised that they don't use the Dryer until they clean the vents. ) Unit is heating. Unit is working as Designed. ( Any questions please check Sd Pictures.)

We serviced a

JENN-AIR MICROWAVE

Model JMW3430DS02

Near Wilmington, DE 19803

Taylor F.

Job Details: 02/13/2023

Cx complaint is unit making a chattering noise and not spinning every time. Tested inspected and verifed complaint. Replaced ring from pre id and it did not correct the noise. Found turntable motor to be defective. Went to replace turntable motor and unit is unacessable. Found the power wire to short for the unit to be pulled out more than 1/3 of the way and the junction box behind a drawer the cx did not know how to remove. Cx needs to have unit acessable for when we come back.; saved tckt

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Ashburn, VA 20148

Christian C.

Job Details: 02/13/2023

Cx complaint of a bit of water left in filter area. Inspected unit found F2E1 stuck key error. Ran through diag cycle no issues. Explained to cx that there will always be a bit of water in filter area after cycles are finished. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Charlottesville, VA 22903

Kyle A.

Job Details: 02/13/2023

Installed hoses and flow improves slightly. Per techlines direction ordering filter head again.; ordrng 1 W11162042 (Filterhead)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Annandale, VA 22003

Lloyd B.

Job Details: 02/13/2023

"Cx complained the unit did not make ice or dispense water. Inspected the unit and found no water getting to the filter housing. Water was not getting to the valve due to a pinched line behind the dishwasher, between the drywall and 2x4. Cx will repair. Install and instruct. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204DSS0

Near Fairfax, VA 22031

Lloyd B.

Job Details: 02/13/2023

"Cx complained the unit ran and did not stop. Inspected the unit and found a few error codes, diverter motor, owi and no heat. In diagnostics, the heater came on and at the end, only the code of diverter motor and long drain was present. The sensor is clean and the connections aren't corroded. Explained the other error codes and the age of the appliance and other parts it may be and cx declined service. Job complete; ordrng 1 WPW10705575 (owi sensor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Sykesville, MD 21784

Ricardo S.

Job Details: 02/13/2023

"Freezer ice maker not working again, inspected unit, the fill tube is frozen... Fc temp read 2 degrees, Rc temp 39 degrees.. cks power on red/orange wires 0 vdc. i call TL.. the heater need to be on all the time.. so i check the power from the main board, P8 connector. but the wires are loose .. now the red and orange wire receive 12.77vdc.."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Lanham, MD 20706

Shane B.

Job Details: 02/13/2023

"cx complaint is a screaching noise during spin. i checked for codes and found none saved. ran service cycle. during agitation ad spin unit made the screaching noise. suspension feels fine but i can feel something bottom of unit underneith when basket is pushed down. inspected under unit. found guard on the floor it has been hitting the drive belt. screw holes in the gearcase are stripped and guard can not be put back on. unit will need guard, gearcase, belt and pulley. schedule when available.; ordrng 1 W11239857 (belt) and 1 W10721967 (drive pulley) and 1 W11409708 (guard) and 1 W11449840 (gearcase)"

We serviced a

KITCHENAID RANGE

Model KFEG504KPS1

Near Williamsburg, VA 23188

Justin W.

Job Details: 02/13/2023

arrived to find cx has 3 year epp through lowes.

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Red Lion, PA 17356

Sal R.

Job Details: 02/13/2023

"CX compliant was that the unit would not heat. I found the TCO to be OL. I replaced the TCO Kit and unit test good. I advised CX to have a licensed vent cleaning company come into the hiome to inspect the venting for the wall to the outside of the home.; ordrng 1 W10900067 (TCO (VS)) and 1 LOOK (LOOK), used 1 W10900067 (Thermal Cut Off) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Stuarts Draft, VA 24477

Kyle A.

Job Details: 02/13/2023

Repaired broken filter head that wouldn't eject filter. Unit now ejects filters as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SDH3

Near Milford Mill, MD 21244

Emmanuel R.

Job Details: 02/13/2023

Sump/motor has the plastic mounting location for the drain pump completely shattered. Reorder sump/motor.; ordrng 1 WPW10591570 (pump&motor reorder)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Conway, SC 29527

Jason T.

Job Details: 02/13/2023

"Installed gear case and drive pulley, ran factory test to calibrate and verify unit operation...working as designed."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Potomac, MD 20854

Roberto I.

Job Details: 02/13/2023

Barket arrived dameged. Reordering part; ordrng 1 W11513243 (basket)

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ1

Near Odenton, MD 21113

Justin S.

Job Details: 02/13/2023

the cx showed me the unit has a loose knob for the left rear burner. found the shaft is still good on the manifold. the knob itself is not cracked but is missing the d ring. found the d ring on another shaft so pulled it out and no damage to it. reinstalled and the unit is now igniting all the burners good. the unit is now good

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near North Potomac, MD 20878

Julian H.

Job Details: 02/13/2023

CX complaint about unit still freezing food on RC & forming frost on FC checked temps on arrival RC29* FC-4* TL Andrew explained to him everything we had done had me check components on test mode noticed that temps were high on 141 &142 tests then went to the back confirmed proper wiring when I check resisatnce found 5.7ko &3.42ko according to tech there is an issue with ui & sensor need parts; ordrng 1 W11524656 (ctrl elec) and 1 WPW10224292 (harns-wire) and 1 LOOK (LOOK)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Lewisberry, PA 17339

Justin L.

Job Details: 02/13/2023

Cx complaint unit not making ice. Was able to access unit and and ran test 44 and found no rotation. Inspected unit and found pin from icemaker harness had backed out. Reseated and tested unit is now operating as designed no further work needed

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Chesapeake, VA 23320

Branden R.

Job Details: 02/13/2023

cx complaint icemaker isn't working fridge/freezer arent cooling checked unit and found temmps in fridge at 44 and freezer at 18 FF evap was not frosted over at all checked compressor and found compressor vary hot to touch called AR and went over a few checked and was advised to order SS for proper repair to be done . cx paid service call of $120 parts and labor are CBE; ordrng 1 W11492867 (FF evap) and 1 W10832994 (compressor) and 1 WPW10143759 (dryer) and 1 sstech (ss tech)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHV00

Near Waldorf, MD 20603

Robert A.

Job Details: 02/13/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

JENN-AIR HOOD

Model JXD7036YS6

Near Leesburg, VA 20176

Ricky E.

Job Details: 02/13/2023

"tried to installed the new cam, but the shaft couldnt be removed... will reorder the motor assy, and will need a 2nd man..; ordrng 1 W11187731 (motor) and 2 2ndman (2nd man)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0B

Near Stuarts Draft, VA 24477

Kyle A.

Job Details: 02/13/2023

Cx complaint of unit leaking did find loose connection on filter head. Reseated connector and tested unit. Unit also has a bad filter reducing its fill rate. Instructed cx to replace filter and unit will be as designed.

We serviced a

WHIRLPOOL WASHER

Model MHW6630HW0

Near West Springfield, VA 22152

Robert W.

Job Details: 02/13/2023

CX Complaint is the unit isnt starting. Inspected unit and found error code for door switch and long fill ran diag and door is locking good and unit is filling but basket isnt spinning. Pulled rear cover and checked motor and found its out of range by a little and control is clicking strangly. Unit is stacked and cant get cart in place to remove dryer by my self will need 2nd tech. Ordering Stator and will use control on return.; ordrng 1 W11354542 (Stator motor) and 1 LOOK (LOOK)

We serviced a

KITCHENAID COOKTOP

Model KICU569XSS00

Near Poolesville, MD 20837

Julian H.

Job Details: 02/13/2023

replaced module & programmed software tested all burners & working

We serviced a

KITCHENAID RANGE

Model KDRU767VSS04

Near Alexandria, VA 22301

Dustin F.

Job Details: 02/13/2023

"Installed Appliance manager, tested unit. Nothing comes on. Replaced Ui as well per previous tech, Still nothing. Checked voltage comming to connector from the harnass to the transformer, Got 123v, then checked voltage comming to Ui from transformer and got nothing. UNIT needs new transformer and Refund for all parts ordered. Informed CX the likelyhood of us not being able to get the part, she wants us to try. CX paid for cost of part.; ordrng 1 9762885 (transformer(133.16)) and 1 look (Look)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDW09

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 02/13/2023

cx complaint RC light is not coming on. inspected unit and found RC door switch failed. was able to replace switch and found unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW04

Near Potomac, MD 20854

Julian H.

Job Details: 02/13/2023

Cx complaint about drawers are hard to pull inspected & found that supports for shelving are warping causing shelves to drag causing difficulty to CX to pull drawers in/out need parts; ordrng 1 WPW10508311 (snack pan asm) and 2 WPW10508334 (cover)s and 6 W11164152 (roller)s

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Manassas Park, VA 20111

Demonte S.

Job Details: 02/13/2023

Inspected the unit. Found that the cx is saying that the Washer isn't working. Ran a Service Diagnostic on the unit. Error Codes are F0E5 = Off Balanced Load. Cleared error code. ( Cx has to many items in the basket. Advised to the cx that there are to many clothes in the basket. Cx doesn't understand me . ) Unit is working as Designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC500ESS00

Near Hockessin, DE 19707

Taylor F.

Job Details: 02/13/2023

"Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the wires at the bottom of the door to be defective. Ordering FC door, cannot reschedule at this time.; ordrng 1 LW10726007 (dor-fip) and 1 WP4373559 (fitting)"

We serviced a

WHIRLPOOL WASHER

Model n/a

Near Washington, DC 20002

Shawn D.

Job Details: 02/13/2023

arrived took a while to get in had to talk to property people then lady finaly came down went to appartment to find unit is GE moving on

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Sykesville, MD 21784

Ricardo S.

Job Details: 02/13/2023

"Cx complains that the upper rack not working properly, inspected unit, adjusters cks ok, one of the tub wheels is broken, . track and rackl cks ok order part; ordrng 1 w11561080 (wheel tub)"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 02/13/2023

i was able to access unit and replace the lower harness as per previous tech. tested unit and found unit now checks good.

We serviced a

MAYTAG DRYER

Model MGD7230HW1

Near York, PA 17408

Sal R.

Job Details: 02/13/2023

"CX complian tis that the unit is not heating on any other cycle then timed dry. I found that the unit will need a moisture sensor , I am also ordering 1 control board due to a connection retainer clip being broiken and the connection will not stay secure. I have set a retun date for 2/21; ordrng 1 W11526014 (control board 4 @ tribs) and 1 WPW10298258 (senser harness 3 @ tribs)"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Biglerville, PA 17307

Bernard M.

Job Details: 02/13/2023

"Replaced valve per previous tech, recalibrated abd arn auto test. Unit completed test without any further issues. Unit checks good"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Potomac, MD 20854

Roberto I.

Job Details: 02/13/2023

"CX complaint no ice.Confirmed empty ice bin. Ran test 56, found F5. Ran tes 57, heard motor turning but harvesting was not completed (02 on display). Water fill ok. Ordering icemaker W11579560.; ordrng 1 W11579560 (icemaker)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Winchester, VA 22603

Ezra M.

Job Details: 02/13/2023

"installed gearcase, belt, actuator and pulley, calibrated and tested unit."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305ESS06

Near Bethesda, MD 20817

Brian F.

Job Details: 02/13/2023

"Cx complaint unit making noise. Ran test 102 and 112, noise still coming from compressor during 102, no irregular noises while evap fan is running in test 112. Ordering compressor, drier, and all couplers needed. Called office, scheduled SS repair for 2/17.; rqstng P&A on 1 W11547313 (compressor), ordrng 1 W11504416 (coupler) and 1 W11504431 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (coupler) and 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 look (look)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Williamsburg, VA 23188

Justin W.

Job Details: 02/13/2023

cx complaint unit not draining. checked unit to find harness to drain pump damaged. repaired harness and tested unit working as designed

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Alexandria, VA 22302

Dustin F.

Job Details: 02/13/2023

"CX complaint: unit stopped draining.Inspected unit, Drain pump would not come on when called for, checked Voltaged going to drain pump during drain cycle, was only getting 20v from control to pump. removed pump, drained unit and cleared out debris. Confirmed fan on pump had recoil as supposed to, and pump read 28.5 ohms(good) Unit needs New control( W11410066) possibly drain pump( W11412291) as drain pump may have damaged triac on board. Cx paid $120 svc fee via check but wants to try to get coverage on parts and labor with WP.; ordrng 1 Look (Look)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Ocean Pines, MD 21811

Michael E.

Job Details: 02/13/2023

Replaced drive belt as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Broadlands, VA 20148

Christian C.

Job Details: 02/13/2023

Cx complaint unit is not heating up. Inspected unit found F4E2 heater relay shorted. Inspected unit tested heating element at P2-3/P2-4 reading 13.4ohms. Ran through diag cycle and while in cycle to start heating no voltage is coming out of control. Ordering control. Control 0 at upper marlboro and 10+ at whirlpool.; ordrng 1 W11506012 (control)

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near Waldorf, MD 20603

Robert A.

Job Details: 02/13/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Rockville, MD 20850

Julian H.

Job Details: 02/13/2023

CX complaint about deal ripping off found tearing along side on rh side of RC not caused by CX defect on materials door need part; ordrng 1 w11456682 (gasket RC)

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW3

Near Boonsboro, MD 21713

Ricky E.

Job Details: 02/13/2023

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6SDRXXY07

Near Suffolk, VA 23434

Zachery R.

Job Details: 02/13/2023

"upon arrival cx stated they did not have parts, called pwh, was advised to reorder parts, advised cx they will be contacted for return visit.; ordrng 1 W11334745 (motor) and 1 WP67006337 (blade)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Williamsburg, VA 23188

Justin W.

Job Details: 02/13/2023

"cx complaint no water. checked unit to find error codes f9e2, f8e4, f8e1. checked to find drip pan with float switch filled up. found water supply line leaking at valve. tightened line and dried drip pan. tested unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Myrtle Beach, SC 29572

Jason T.

Job Details: 02/13/2023

"Cx complaint, not cooling-freezing properly, installed compressor kit, vacuumed and charged with 41 grams of R600A. Verified proper air flow, cooling-freezing, tested ok. Drip pan is offset from the compressor clip, advised cx to contact VIA dispatch once the part is received, cx agreed.; ordrng 1 W11559685 (DRIP-TRAY), used 1 W10913906 (COUPLER) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Elizabethtown, PA 17022

Justin L.

Job Details: 02/13/2023

as per previous visit was able to access unit and replace parts. Tested unit and unit now checks good no further work needed

We serviced a

KITCHENAID DISHWASHER

Model KDTM404EWH1

Near Washington, DC 20007

Andrew H.

Job Details: 02/13/2023

"cx complaint is the lower spray arm is hitting the lower rack on the back side. inspected unit and found the lower sray arm is leaning up in the back and is in the lower rack, causing it not to move. i removed lower rack and noticed the lower spray arm is sitting high in the rear then the front. i checked spary arm and found two of the scuring clips are missing and the spray arm is coming apart. this is causing the spray arm to be higher in th rear then the front. unit will need new lower spray arm. charging cx for part, shipping and tax. cx paid with check#5028. part instock at tribles; ordrng 1 w10860176 (lower spray arm)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Carlisle, PA 17015

Fred G.

Job Details: 02/13/2023

i was able to access unit and replace the module and ice maker as per previous tech. tested ice maker and found it harvested and called for water. unit now checks good.

We serviced a

MAYTAG WASHER

Model MHW8630HW4

Near Midlothian, VA 23114

Joseph D.

Job Details: 02/13/2023

Console has 12 volts but will not display anything. Must reorder console. ; ordrng 1 W11351736 (Console ui) and 1 W11322884 (Cntrl)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Lorton, VA 22079

Robert W.

Job Details: 02/13/2023

Replaced Ui and tested unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Richmond, VA 23225

Orbie

Job Details: 02/13/2023

cx complaint unit lights out. checked unit verified complaint. found faulty door switch causing lights not to turn on. verified enough wire to replace piece. ordering part to complete repair.; ordrng 1 W11384469 (switch)

We serviced a

MAYTAG DRYER

Model MED3000BW0

Near Washington, DC 20002

Shawn D.

Job Details: 02/13/2023

cx complaint long dry tims and rattle noise. inspected unit and was on and drying clothes and clothes came out dry i let cycle finish. i then checked for errors and had f4e3 and f2e1 so cleared codes. found lint all in the back of unit. i beleive the ven is the issue fr the drying and cx said vent cleaners come every 2 years and will be coming this spring. i then suspect noise is coming from the washer lid the dryer wore through the paid. used so tape to fix the nosie and instructed cx to get the vent clean. unit is good

We serviced a

WHIRLPOOL DRYER

Model WED92HEFW0

Near Washington, DC 20009

Andrew H.

Job Details: 02/13/2023

"cx complaint is the unit is not working. inspected unit and found when the start button is pressed. the unit make a sound like the motor is going to start then it stops. but the time counts down. i checked incoming power and found the unit is getting 215vac from l1 to l2. l1 to n 123vac l2 to n 125vac. i checked for errror codes unit had f4e3 air flow error and f2 e1 ui error. i ran test mode, unit did same thing and shows f1e1 error code. checked power from p9-1 to p8-3 and pressed start. motor made a sound and then stopped. my meter showed move ment but this was so short it did not display voltage. i checked door switch. door switch is responding when door is open or closed. i checked motor curcit from p8-4 to p9-1 and have 1.7ohms. the tech sheet states if i have 1-6 ohms; ordrng 1 W11537215 (control)"

We serviced a

MAYTAG DRYER

Model MGDP575GW0

Near Alexandria, VA 22314

Dustin F.

Job Details: 02/13/2023

"Replaced Knob and Timer, tested unit. unit now working as intended."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV00

Near Spring Grove, PA 17362

Sal R.

Job Details: 02/13/2023

"CX compliant is that the LED's are out in the Fc and the top of the RC. I am ordering all LED's and the power board . Once the contract is apporved, please have someone form the office call to set a return date.; ordrng 1 W11239944 (LED harness) and 2 W10695459 (RC LED's)s and 1 W10695459 (FC LED) and 1 W10830288 (LED Power board)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Wilmington, DE 19803

Taylor F.

Job Details: 02/13/2023

Cx complaint is unit leaking. Tested inspected and verifed complaint. Found the sump to be defective. Replaced sump from VS and unit is now working as designed. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Midlothian, VA 23113

Joseph D.

Job Details: 02/13/2023

Replaced fan fan now running. Led running. Cx declined payment until all parts are received. Cx request jp. ; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Laurel, MD 20724

Justin S.

Job Details: 02/13/2023

cx says the units handfe came off and they had some questions. instructed the cx on all question and the unit is now good

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Silver Spring, MD 20906

Marc M.

Job Details: 02/13/2023

"cx complaint unit not cooling after previous SS service. cx reports unit producing ice only erratically. checked temps and found FC temps are bewteen 34 and 37 degrees. removed rear panel and checked guage pressures and found low side would fluctuate wildly between 10inch HG-20 inch HG and high side showed only 20 psi with unit on. disconnected power and unit equalized at about 35 psi. sealed system issue still present, suspected low side leak allowing air into unit and distorting guage readings. will need compressor, drier, and evaporator and an accompanying 3 call count for service.; ordrng 1 W11598433 (evap) and 1 W11109499 (drier-tube) and 1 W11557425 (compressor)"

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