We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near North Potomac, MD 20878
Julian H.
Job Details: 02/17/2023
replaced parts tested & working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Conway, SC 29526
Jason T.
Job Details: 02/17/2023
"Cx complaint, no ice production, tested all circuits verified vac at the harness, icemaker stuck in harvest mode. Installed icemaker from van stock, verified fill-harvest...working as designed.; ordrng 1 W11546935 (ICEMAKER JT VS) and 1 LOOK (LOOK), used 1 W11546935 (ICENAKER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB04
Near Potomac, MD 20854
Julian H.
Job Details: 02/17/2023
replaced baffle no unusual noises right now
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Henrico, VA 23231
Chris B.
Job Details: 02/17/2023
replaced valve tested unit found when in high spin can hear loud schreching sound insp splutch and belt and drum unit will need gear case; ordrng 1 W11454741 (gear case) and 1 W10721967 (splutch) and 1 WPW10006384 (belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Tappahannock, VA 22560
Thomas B.
Job Details: 02/17/2023
Cx complaint power cord damaged removed and replaced the harness tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Georgetown, DE 19947
Michael E.
Job Details: 02/17/2023
CX complaint: ice is clear and sometimes hollow inside. Inspected and verified complaint. I found FC temp at 4 degrees but control is at max cool setting. RC temps look good. Ordering FC evap harness and FC thermistor. Scheduled return visit for 2/27 any time; ordrng 1 W10316760 (thermistor) and 1 W11524653 (evap harness)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW
Near Clinton, MD 20735
Robert A.
Job Details: 02/17/2023
"Cx complaint that the unit does not spin well and has trouble starting cycles occasionally. I inspected the unit to confirm the complaint. I found an error code: f0e3. I cleared the code and ran a service cycle, all components passed with no issues. I started a normal cycle and the lid would not lock. I checked the lid lock bezel area and found dirt and debris. I cleared the dirt and debris and tested the lid lock multiple times, the unit is now working as designed. I explained to the cx about the spin speed button, for best spinning/wringing keep spin speed on high."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Myrtle Beach, SC 29579
Paul F.
Job Details: 02/17/2023
Customers complaint is no heat. Found error F7E1 for no heat. Ran diagnostics and unit still didnt heat but it only gave me a fill valve electrical problem error. Unit is filling and washing fine though. NTO control and heater.; ordrng 1 W11306302 (control) and 1 W10518394 (heater)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Frederick, MD 21701
Marc M.
Job Details: 02/17/2023
cx complaint unit not cooling. restored power and tested. unit powered on but compressor clearly seized. replaced compressor and filter drier and pulled unit into 30 inch vacuum. unit held vacuum with no leaks. charged with 56 g of r600a. unit now checks good.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Lewes, DE 19958
Frederick R.
Job Details: 02/17/2023
"CX complaint is WM loud noise in spin. Inspected/tested and found pulley had come loose and eaten through shield with belt. Replaced belt prom pre-id. Replaced splutch and shield from VS. Calibrated unit and retested. WM now working properly. Job is complete; ordrng 1 W10721967 (drive pulley(FR VS)) and 1 W11409708 (shield (FR VS)), used 1 W10721967 (splutch (FR VS)), and 1 W11409708 (shield (FR VS)) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Shippensburg, PA 17257
Andrew S.
Job Details: 02/17/2023
Cx complaint is that the unit is not draining properly. Upon arrival I found that the unit is draining but the cx finds water left in the filter area after cycle is complete. I found that the drain hose does not have a high loop. I ran diag and found that the unit is draining properly and what is being left in the bottom is normal amounts of water. Unit is functioning as intended. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Chesterfield, VA 23832
Chris B.
Job Details: 02/17/2023
cx comp unit will not cool insp unit conf cx comp found on test 3 evap fan motor not running unit will need evap fan motor collected 120 sc cc cx owes 15 ship 126.87 part 110 labor 7.61 tax total to be collceted 379.48 cx deposite of 120 cx owes 259.48; ordrng 1 W11224591 (fan motor)
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near Reinholds, PA 17569
Cody H.
Job Details: 02/17/2023
"Was able to access unit and replace parts per previous visit. Unit now works as designe, no further work needed."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Hertford, NC 27944
Austin D.
Job Details: 02/17/2023
"cx complaint the unit is not turning on. checked the unit and found that the drain pump wire connector was unseated from pump. reseated connector. also found that the lid lock was not locking when sent proper votlage. therefore, i replaced the lid lock and tested operation. unit is running as desigend.; ordrng 1 w11513248 (lid lcok ar vs), used 1 w11513248 (lid lock ar vs) from stock"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ8
Near Midlothian, VA 23114
John P.
Job Details: 02/17/2023
CX complaint unit has burning smell and stops heating after about a minute and a half to two and a half minutes. Talked to Scott at tech line he's sending it over to safety due to it wasn't a true safety issue. Unit now working as designed
We serviced a
WHIRLPOOL RANGE
Model MVW6200KW0
Near Owings, MD 20736
Shane B.
Job Details: 02/17/2023
"cx complaint is the unit not finishing cycles and filling to the very top with water even when empty. found F0E3 overload, F7E6 motor circut open, F7E7 unable to reach RPM, F7E1 tach signal missing. cleared codes, ran service cycle. entire basket turned during agitation. i found the actuator is broken. i cleared the pressure hose and started a quick wash cycle. unit made a clicking noise when starting the cycle. only thing moving was the acutator. cleaned cam and stretched the spings slightly. tested again. unit is workign as designed. cx paid in full.; ordrng 1 W10913953 (actuator VS SB), used 1 W10913953 (acutator) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC3NHAXVY00
Near Cockeysville, MD 21030
Shane M.
Job Details: 02/17/2023
cx complaint the unit leaking water from dispense & unit keeps glitching & turning off. can confirmed both complaints. you can hear 1 relays clicking on board when shuttting off. valve seal to dispense isnt holding water. control NLA. cx paid svc by check
We serviced a
AMANA MICROWAVE
Model AMV2307PFS3
Near Laurel, MD 20724
Israel R.
Job Details: 02/17/2023
Customer complaint unit gives door error ramdonly. The unit is working today but is very intermitten problem. I ran a few test and i could not replicate the issue but the custoemr had a video and teh door closes hits start and says door close and then he said he has to wait like 6 hours and then it works. Ordering interlocks upper and lower. 1 and 2 atr tribles. Call customer when parts are available.; ordrng 1 W11252186 (interlock) and 1 W11252187 (Interlock)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505EWH01
Near Annapolis, MD 21401
Eric W.
Job Details: 02/17/2023
cx complnat of no ice and slow water went to install perma gum and found ice on wall inbetween fridge and freezr called tec lin they said that there is not enoug insolation in the wall letting the cold com throw the wall
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW04
Near Catonsville, MD 21228
Robert L.
Job Details: 02/17/2023
"upon arrival inspected door and found large dent, cx missed when inspection, reordering Fc door white, will use fitting on return, still needs 2 techs; ordrng 1 w11572303 (FC door white) and 1 look (look)"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near Baltimore, MD 21230
Justin S.
Job Details: 02/17/2023
replaced the control harness and thermistor. the unit is now good
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Potomac, MD 20854
Julian H.
Job Details: 02/17/2023
replaced tub ring went to test for leak as soon as I plugged unit heard a pop sound from control nothing responding just filling & draining not moving motor checked harness looked fine need parts shifter will be use on return; ordrng 1 W11411581 (ctrl elec) and 1 W11227944 (capacitor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Newark, DE 19711
Taylor F.
Job Details: 02/17/2023
Replaced right door and nameplate. Unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL DRYER
Model WED7120HC2
Near Monrovia, MD 21770
Ricardo S.
Job Details: 02/17/2023
"Cx complains about an error code f2e2 isnpected unit, power ck sok, 240vac, all connections on mian board and ui cks ok, faulty console .. order part; ordrng 1 w11419059 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Hertford, NC 27944
Austin D.
Job Details: 02/17/2023
came out to resolve the issue. disassembled the unit as needed. repalced all parts and tested the seal. seal looked good. advsied cx to try to limit the amount of times the freeezer is opened for the next 24 hours. cx agreeed.
We serviced a
WHIRLPOOL WASHER
Model WFW862CHC1
Near Washington, DC 20024
Brian F.
Job Details: 02/17/2023
"Cx states unit will not start cycle, tested and confirmed. Entered diagnostic mode, found motor not spinning tub, tub spins freely, can hear relay clicking on and off attempting to drive the motor. Unit is a stcked washer dryer, will need second tech to unstack dryer.; ordrng 1 W11314361 (rotor) and 1 W11354541 (stator) and 1 look (look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Newark, DE 19711
Taylor F.
Job Details: 02/17/2023
Replaced right door and nameplate. Unit is now working as designed. Job is complete.
We serviced a
KITCHENAID RANGE
Model KGSS907SWH03
Near Joppatowne, MD 21085
Neil H.
Job Details: 02/17/2023
"CX WANTS TO TALK WITH HIS WIFE ABOUT THEM REPLACING THE UNIT WILL CALL IF THEY DECIDE TO REPLACE THE IGNITOR FROM US MODULE AND HARNESS 443.76 TOTAL REPLACED THE IGNITOR CAME ON LITE KEEP CLICKING AND NOW MODULE IS FRIED FROM THE PART HE GOT ONLINE NOT FROM US.; ordrng 1 WP9762904 (Wiring Harness Parts, Harness, Bake/broil Ignitor) and 1 WPW10331686 (Whirlpool Range Spark Module) and 1 WP9760229 (elctr-kit)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Wilmington, DE 19810
Taylor F.
Job Details: 02/17/2023
"Cx complaint is no cool. Tested inspected and verifed complaint. Found no evidence of a leak on the condenser, evap, compressor or any other exposed lines. Cx stated unit worked for about a week and then stopped cooling over night. On arrival unit was plugged in for about an hour and had no frost pattern. Pressures were 90psi and 15in vacuum. Evidence of a restriction. Removed drier and verifed airflow thrpough condenser. Brazed on new drier and verifed airflow through evap and to the suction line going into compressor. Brazed suction line and vacumed down. Refilled with 5oz of 134a. Unit is now working as designed. Job is complete."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Hanover, PA 17331
Sal R.
Job Details: 02/17/2023
"CX complaint is that the unti will not start a wash cycle. I foun d that the the utni has a F7E4 and a F7E3 error code. I was able to clear the codes and run a test cycle. Unit completed test cycle with out issues. I then attempted a recalibration and unit would not complete the calibration. I stope cycle and found the unit to not respeond to manuel agitation cycles nor complete a 2nd auto test or recal. I inspected the control / harness . nad run cap. I found no phyical concerns. I am ordering 1 run cap (W11395618), 1 harness (W11590868) and 1 control board (W11567712) per Technical Service Pointer #: W11632927.; ordrng 1 W11395618 (run cap) and 1 W11567712 (control board.) and 1 W11590868 (harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Wilmington Manor, DE 19720
Taylor F.
Job Details: 02/17/2023
Replaced panel from previous diagnosis and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSS26C4XXF03
Near Chambersburg, PA 17202
Andrew S.
Job Details: 02/17/2023
"Cx complaint is that the unit is not cooling in either section. Upon arrival I ran test 3 and found that the fan is functioning as well as the damper. I found that the unit has no frost pattern. I found that the compressor was running loudly and was hot. I attempted to call a ss tech to verify. I am ordering the SS repair with compressor, drier and evap. Please contact cx when the part is available to schedule the return visit.; ordrng 1 W10160407 (Compressor) and 1 WPW10143759 (Filter Drier) and 1 WP2188822 (Evap)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Clinton, MD 20735
Robert A.
Job Details: 02/17/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Chesterfield, VA 23832
John P.
Job Details: 02/17/2023
CX complaint unit not keeping things frozen in fr. Called techline talked to Butch said to replace thermistor and seal around cabinet with silicone.Fr 14 Ff 38; ordrng 1 W11438736 (Thermistor) and 1 W11384469 (Switch) and 1 WP482338 (Silicone)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Alexandria, VA 22305
David J.
Job Details: 02/17/2023
Cx complaint unit not making ice. Arrived today and inspected unit. Found FC door not sealing on right side. Looked inside and unit is full of ice build up. Ran test 56 and had error E1. With the FC door not sealing. Could be pulling warm air into ice maker causing it to be to warm. Removed evap cover and removed all ice. Replaced evap fan and harness that last tech diagnosed. Made sure all rails were clear and working as they should. Replaced bins and installed door. Now with everything installed correctly door seals all the way around. Set temps to recommended setting and explained to Cx to give unit 24 hours and check for ice. Unit is now working as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Yorktown, VA 23692
Lucas R.
Job Details: 02/17/2023
"cx complaint unit not making ice, checked unit found fc temp at -1, fill tube frozen, found open heater in door, heater not servicable, ordering door for repair, advised cx to contact office upon delivery.; ordrng 1 LW11026425 (fc door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHTXVY010
Near Oakton, VA 22124
Jason A.
Job Details: 02/17/2023
CX complaint FRIDGE water dispense slow. Replaced filter head. Test water dispense with new filter faster. Pushed unit back. NO LEAKS > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Zion Crossroads, VA 22942
Eric F.
Job Details: 02/17/2023
"Confirmed cx complaint ice not dispensing. Found auger coupling on ice bin non functional, not turning. Ordering ice bin. Part can be put in/taken out by customer, please send bin directly to Cx as they do not need a tech to put it in the unit.; ordrng 1 W11347840 (Ice Bin) and 1 look"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Midlothian, VA 23112
John P.
Job Details: 02/17/2023
Installed fan after removing ice tested working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Mineral, VA 23117
Eric F.
Job Details: 02/17/2023
"Confirmed cx complaint unit F6E1 error code. Found UI panel separating, water getting under inlay causing damage to UI and primary control. Ordering UI panel, will use pre-id'd parts on return.; ordrng 1 W11460908 (panel UI)"
We serviced a
JENN-AIR RANGE
Model JGC3530GS0
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 02/17/2023
"Replaced parts, unit tested and LF burner works fine"
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW0
Near Washington, DC 20001
Brian F.
Job Details: 02/17/2023
"Cx states unit gives low flow error. Entered diagnostic mode F8E1 (low flow) error saved. Ran quick service cycle, no water entering drum from cold valves, hot valve is working. Valve filter was clean, no kinks in supply hose. Stacked washer dryer, called office scheduled 2 tech for 2/21. Cx PIF.; ordrng 1 look (look)"
We serviced a
WHIRLPOOL RANGE
Model MES8800FZ5
Near Manassas, VA 20109
Demonte S.
Job Details: 02/17/2023
Installed the Cooktop. Tested the unit. Unit is working as Designed.
We serviced a
MAYTAG WASHER
Model MVWB300WQ1
Near Reading, PA 19610
Cody H.
Job Details: 02/17/2023
"CX complains unit has oil spraying out from under unit. Inspected under unit and found bearing spray on under side of unit, as well as on the rotor and stator. Unit will need outter tub, hub, rotor, and stator for return visit. Was able to remove washplate, so unit should be accessible for return. Return to be set up by office when approved by 3rd party and all parts arrive.; ordrng 6 WP8533953 (hub screw)s and 1 W10820039 (hub) and 1 W10193886 (outter tub) and 1 WPW10419333 (stator) and 1 WP8557836 (stator plate) and 1 280146 (rotor)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Fairfax, VA 22032
Demonte S.
Job Details: 02/17/2023
Inspected the unit. Found that the cx is saying that the Inner Door is Hitting the Inner Cabinet. Leveled the Door. Door is closing properly. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Odenton, MD 21113
Andrew H.
Job Details: 02/17/2023
Customer complaint is a unit's Iceman cannot be removed and was making a grinding sound. You need is not making grinding sound at this time but I found Iceman extremely hard to remove. I had to bang on the front side and side of the Iceman and when pressing the button is very difficult. The button is jammed and defective. Unit will need new icebin. Ordering part. Part in stock at tribbles.; ordrng 1 W11185686 (Ice bin)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Millsboro, DE 19966
Michael E.
Job Details: 02/17/2023
Replaced dual inlet valve as per previous diagnosis. Tested unit and it is now working proeprly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Hedgesville, WV 25427
Ken M.
Job Details: 02/17/2023
Customer complaint is that ice production is slow. Confirmed ice maker is not making as much ice as it should be. Ice maker cycled and it cycles and fills properly. Checked compartment temperature and found the freezer is cold enough for ice production to be normal. Suspect an issue with the ice maker thermistor. Ordering ice maker.; ordrng 1 W11546935 (ice maker)
We serviced a
MAYTAG WASHER
Model MVWB835DC3
Near Strasburg, VA 22657
Ezra M.
Job Details: 02/17/2023
"Replace lid, both hinges with screws and install new cap. verified proper operation."
We serviced a
JENNAIR MICROWAVE
Model JMV8208WS1
Near Washington, DC 20005
Brian F.
Job Details: 02/17/2023
"Cx states mw vent cover broken, inspected and confirmed brackets that hold cover on are broken. Ordering new vent cover.; ordrng 1 W10310711 (grill-vent)"
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW0
Near Hyattsville, MD 20783
Israel R.
Job Details: 02/17/2023
Customer complaint unti is displaying Lo flow error code i found the hot water off. I clear erro codes and tested unit did not gave us error. I ran a quick cycle and completed the cycle. ADvicec the cx not to turn the water valves off due to the unit will use both temp to get the most efficient way to disolve and clean the cloth. Unit is good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Conway, SC 29526
Jason T.
Job Details: 02/17/2023
"Arrived on-site, found production date October 2021 Unit is out of warranty....spoke with April @ Customer Support. Cx advised unit was installed March 2022. Issue goods date 02-22-22 Purchase Date 03/17/22. Cx complaint, lower cavity light not working, verified vac voltage at the socket, bulb not operating, installed 40 watt bulb from van stock, verified all unit functions for proper operation.,.working as designed.; ordrng 1 8206232A (lamp 40 watt JT VS) and 1 LOOK (LOOK), used 1 8206232A (LAMP 40 WATT) from stock"
We serviced a
KITCHENAID RANGE
Model KFEG500EWH6
Near New Market, MD 21774
Marc M.
Job Details: 02/17/2023
cx complaint same issue as previous service concern. cx states erratic temp cycling. inspected unit and checked oven sensor as that was not done previously. found oven sensor at 1.08k ohms. contacted techline and documented unit as operating as deisgned
We serviced a
AMANA DRYER
Model NED4655EW1
Near Tappahannock, VA 22560
Thomas B.
Job Details: 02/17/2023
"Cx complaint unit is not working properly inspected unit found terminal block blown unit will need new terminal block. Cx states she will call into to pay remaining total paid 120.00 service call ; ordrng 1 WP3397659 (block-term), rqstng P&A on 1 279393 (Terminal kit)"
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW1
Near Gaithersburg, MD 20882
Ricardo S.
Job Details: 02/17/2023
"replaced motor and wheel, unit tested and working ok"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP02
Near Manchester, MD 21102
Drew B.
Job Details: 02/17/2023
Arrived foudn the condenser will need replaced as well to achieve complete ss repair. and amongst doing so replaced ui/control and inverter left pluged in to verify complete no cool with compressor now running. and amongst doing so cx is calling JA about contuined issues.; ordrng 1 W11592010 (compressor) and 1 W11548259 (condsener) and 1 4COUNT (4 COUNT) and 1 LOOK (LOOK) and 1 SSTCH (SSTECH)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Bel Air, MD 21014
Neil H.
Job Details: 02/17/2023
"REPLACED THE SPIN BASKET,SUSPENSION,MOTOR,BELT,GEARCASE UNIT TEST GOOD WAS MAKING NOISE AND BANGING IN SPIN."
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Hume, VA 22639
Daniel J.
Job Details: 02/17/2023
left front right front not working replaced left front burner head and light front and right front burner caps no change adjusted heads no change was able to get them to ignite but after a few clicks ordering burner heads and ignitors if tunred slowly burners ignite; ordrng 2 W11573760 (ignitors)s and 2 w11344538 (heads)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Burke, VA 22015
Demonte S.
Job Details: 02/17/2023
Installed the Friction Sleeves to the unit. Tested eve Door. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Murrells Inlet, SC 29576
Rolf K.
Job Details: 02/17/2023
Cx states no cool. Found bad compressor. Ordered new compressor and drier. Covered under 5yr warranty.; ordrng 1 W10507884 (compressor) and 1 W10177049 (drier)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Fairfax Station, VA 22039
Demonte S.
Job Details: 02/17/2023
Inspected the unit. Found that the cx is saying that the Washer beeps like there is an error message in the middle of the cycle. ( This happened 2 times.) Ran Service Diagnostics on the unit. Error codes are 8:88 = No error codes. Ran Service Test on the unit. Unit is working as Designed.( I advised the cx to make a video if this happens again. Cx has the unit stacked with a Dryer on top. The vibration could cause the unit to be making this sound. Cx knows to see if the Dryer is running while the Washer is On.)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Frederick, MD 21703
Ricardo S.
Job Details: 02/17/2023
"Replaced cntrl elec. restart the power and now the drive turns on but when i press the start button the drive makes a popping sound and smells like burning, i inspected the drive again and found a burnt on L1 connector on the main board.. cks power again, 120vac on temrinal block, ok. re-order cntrl board, main harness and pump; ordrng 1 w11497943 (drain pump) and 1 w11462459 (cntrl elec) and 1 w11568793 (main harness)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Bristow, VA 20136
Daniel J.
Job Details: 02/17/2023
per notes installed dispenser cover and mirco switch water now stops when released and installed new glides icebin staying on track
We serviced a
MAYTAG RANGE
Model jgcp430hm00
Near Alexandria, VA 22314
David J.
Job Details: 02/17/2023
Cx complaint right two burners wont light. Inspected unit and found this is LP unit. Inspected orfice and found simmers had stuff stuck in them cleaned them out and replaced one burner head. All burners are now working as intended. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Alexandria, VA
David J.
Job Details: 02/17/2023
Cx complaint unit leaks from front left corner. Arrived today and Cx had towel so I could not physically see water. Removed old tub seal and replaced with new. Inspected spray arms and found nothing causing a weird spray from arm. Tested unit for 10 minutes and found no leaks. Removed kick plate and inspected under unit and found no leaks there either. Unit is now working as intended. Job complete
We serviced a
JENNAIR OVEN
Model JGS9900CDS00
Near Alexandria, VA 22308
David J.
Job Details: 02/17/2023
Complaint oven wont heat. Inspected unit and found bake igniter does not glow. Removed element cover and inspected harness and found had been patched by previous tech/company. Removed igniter and disconnected from rear. Installed new part and re assembled unit. Tested at 350 degrees and found unit completed the test. Unit is now working as intended. Job complete Cx paid in full
We serviced a
MAYTAG WASHER
Model XXXXXXXXXXXX
Near Washington, DC 20036
Roberto I.
Job Details: 02/17/2023
"Cx asked to cancel, he didn't have the permission to access the area where the washer is located."
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ
Near Oakton, VA 22124
Jason A.
Job Details: 02/17/2023
CX complaint DW not running. F9 Error. Found HTR bushing splitting & partailly peeled back. Water leaking. See SDpics. Replaced DW htr element per TSP W11540964 & S17304. Ran test wash before pushing DW back into cabinet. Start NORMAL cycle. Unit is advancing. NO LEAKS. Left part wih CX in case they want to claim for damage > JJ
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Sykesville, MD 21784
Robert L.
Job Details: 02/17/2023
"cx complaint large loads off balance and not spinning out, found f0e9 (new error for when tries 3 times to adjust and quits), ran diagnostics, basket round and spins true, suspension good, called tech line, they suggested mote water and to instruct proper loading, instructed loading, soap, cleaning, tested all ops ok"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Oak Hill, VA 20171
Richard B.
Job Details: 02/17/2023
"CX complant. Time keeps resetting. Prior diagnosis found unit needs console assembly. Installed console and set time and date . Advised CX to connect to wifi for software updates , Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Lorton, VA 22079
Demonte S.
Job Details: 02/17/2023
"Installed the Capacitor, Motor, Belt, Cam & Actuator. Tested the unit. Unit is working as Designed."
We serviced a
WHIRLPOOL DRYER
Model WGD5605MW0
Near Towson, MD 21204
Shane M.
Job Details: 02/17/2023
cx complaint of a virbation sound. found ventline clogged at exit. i also removed lint from blower wheel. no sounds. unit working properly.
We serviced a
WHIRLPOOL DRYER
Model WED7500gc0
Near McLean, VA 22101
Dustin F.
Job Details: 02/17/2023
"CX complaint: unit wont run ( CX replaced motor and belt)checked for fault codes(none present) confirmed voltage comming from house then to power block. Unit comes on and lights up and relays open and close when trying to start cycles but nothing runs.Checked door switch via volt meter, door switch good. confirmed all fuses and tstats are good as well. Element was good. Checked belt switch and found belt switch faulty. Used volt meter to confirm belt switch always open. used alligator clamp jumper to get unit started by bypassing belt switch. Quoted CX for repair, CX paid svc fee but wants to repair unit on his own. will call back if needed understands 30 day guarantee. SAved quote"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100EBS20
Near Lexington Park, MD 20653
Shane B.
Job Details: 02/17/2023
installed ordered parts. unit now looks and functions as designed.
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ08
Near Lexington Park, MD 20653
Shane B.
Job Details: 02/17/2023
"cx complaint is poor ice production. confirmed complaint. bin had maybe 2 batches or so in it. cx said it hasent been used in days. unit has been worked on before, IM was replaced. FC section is 1 setting colder than recomneded, RC is on recomended. prob shows 35/-6. cubes in the bin look good. ran IM, it compeleted harvest cycle and refilled to the correct level. called techline, they advised temps are good. unit is working as designed. they said IM takes 90min to produce a batch of ice. said this IM is slower than other models. advised replacing no parts.gave cx SR# and tradecare number. cx says she wants unit replaced. working as designed."
We serviced a
MAYTAG WASHER
Model MHW6000XW2
Near Baltimore, MD 21239
Emmanuel R.
Job Details: 02/17/2023
"Replaced control board, tested unit, Unit is now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Washington, DC 20002
Brian F.
Job Details: 02/17/2023
"Cx states unit is leaking. Inspected unit, found cx had 2 wok pans loaded face down on lower rack, advised cx improper loading can cause leaking. Unloaded unit and ran service test cycle, found no leaks. Ran quick wash and heavy wash, unit did not leak. Unit is working properly."
We serviced a
JENNAIR REFRIGERATOR
Model JF36NXFXDE01
Near Dayton, MD 21036
Robert L.
Job Details: 02/17/2023
"cx complaint ui not lit, found unit running fine, found display out, removed console, confirmed 12.7dvc on j8-1 to grnd, once plugged connector in display returned but (-) button kept activating, seperated lense from control and retested now all buttons function, lockout may have been from stuck key, tested all ops ok........... if cx calls back order panel UI W11411871"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Stafford, VA 22554
Robert W.
Job Details: 02/17/2023
Replaced tube ring and tested unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC3SHEXNT03
Near Laurel, MD 20707
Israel R.
Job Details: 02/17/2023
Installed new housing. Tested no leaks unit is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW1
Near Woodbridge, VA 22191
Demonte S.
Job Details: 02/17/2023
Installed the Water Inlet Valve. Tested the unit. No leaks. Unit is working as Designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Williamsburg, VA 23188
Lucas R.
Job Details: 02/17/2023
"cx complaint unit making noise, checked unit found temps at -3 fc, 33 ff, unable to duplicate noise, found ff evap cover not properly seated to air tower causing air to enter evap compartment, ran test 4 all cooling loads passed, reseated cover properly, advised cx on operation, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Highland Springs, VA 23075
Chris B.
Job Details: 02/17/2023
replaced gear case and slider tested unit working as desighned
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Laurel, MD 20707
Israel R.
Job Details: 02/17/2023
Installed new switch not lights are turning on and when is cool hot surface light is turning off unit is back to normal operations.
We serviced a
MAYTAG WASHER
Model MVWB765FW
Near Woodbridge, VA 22193
Demonte S.
Job Details: 02/17/2023
Installed the Slider & Clutch. Tested the unit. Unit is working as Designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Laurel, MD 20707
Israel R.
Job Details: 02/17/2023
heating element - sp w11540964 - special project s17304. Customer stated they got the letter about the heater. TEsted unit and found the unit is back to normal operations.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Laurel, MD 20724
Israel R.
Job Details: 02/17/2023
Installed new fan motor and tested.Unit is back to normal operations.
We serviced a
WHIRLPOOL RANGE
Model KFDC506JIB01
Near Charlottesville, VA 22911
Eric F.
Job Details: 02/17/2023
"Confirmed cx complaint unit not igniting properly. Found service pointer pertaining to issue. Aligned burner assembley per pointer instruction, tested unit, unit igniting properly now."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS2
Near Baltimore, MD 21218
Emmanuel R.
Job Details: 02/17/2023
"Replaced front glass on oven door, tested uniot. Unit is working as designed."
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Powhatan, VA 23139
John P.
Job Details: 02/17/2023
CX complaint unit cutting off prior to clothes being dry checked unit found harness not fully seated for moisture sensor seated harness connector tested working as design
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Columbia, MD 21044
Robert L.
Job Details: 02/17/2023
"(FN) cx complaint door was making popping noise then screw came out on floor and door flopped, found screw belonged to kick plate, found left hinge spring out of hook,, reinstalled hinge moved insulation and reinstalled kickplate properly, no errors ran diagnostics, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near ,
Shane M.
Job Details: 02/17/2023
cx complaint the unit wasnt dispensing right amount of water for measured filled. showed & explained in cx how to change settings.
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Prince Frederick, MD 20678
Shane B.
Job Details: 02/17/2023
installed drive motor and tested unit for cx. unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS00
Near Millsboro, DE 19966
Michael E.
Job Details: 02/17/2023
Replaced FC LED as per special project. Tested unit and it is now working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Richmond, VA 23223
Chris B.
Job Details: 02/17/2023
cx comp unit will shake when in spin insp unit conf cx comp found suspention not seated in ball seated suspention tested unit working as desighned
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GP0
Near Tappahannock, VA 22560
Thomas B.
Job Details: 02/17/2023
Cx complaint unit is not working properly inspected unit removed and replaced the drain pump tested and inspected for proper use unit now functions Normally
We serviced a
MAYTAG WASHER
Model MHW5630HW1
Near Richmond, VA 23220
Chris B.
Job Details: 02/17/2023
cx comp unit will not cycle insp unit conf cx comp found f5e2 lid lock falure and f8e1 low flo f0e2 over suds found cold valve not flowing water but water pressur is good unit will need cold valve and 2nd man collected 120 sc cc cx will owe for cold valve W11316256 and will need to collect double labor for second tech cx stated they may be replacing unit not sure
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML75011HZ10
Near Midlothian, VA 23112
Chris B.
Job Details: 02/17/2023
cx comp unit door squeeks insp unit conf cx comp lubed door hinge tested unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Baltimore, MD 21230
Justin S.
Job Details: 02/17/2023
the unit is active and freezer is at 30f and refrigerator is at 43f when i arrived. ice ball at the cap tube. no signs of leaks around the compressor or evaporator. low side pressure is fluxuating between -10 and -25psi and high side pressure is at 80psi. unplugged the unit and the pressures are at 10psi on the low side and 80psi on the high side after 10 minutes. the last tech tried to blow the system out with nitrogen but looks like the restriction remains. called tech support and spoke with a leon. restriction in the system sent to eng. file number.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Colonial Heights, VA 23834
Chris B.
Job Details: 02/17/2023
cx stated rent a center will be delivering payment apon repair advised cx to get payment of 120 from rac to diag unit