Service History 691 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS01

Near Charlottesville, VA 22903

Kyle A.

Job Details: 02/13/2023

Installed valve and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Frederick, MD 21704

Ricardo S.

Job Details: 02/13/2023

"Cx complains about an error code f7e1 inspected unit and motor makes a humming noise, conneciton cks ok found oil next to the run capactior, faulty cap.. replaced motor capacitor, reset power and now the unit works great"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Woodbridge, VA 22191

Robert W.

Job Details: 02/13/2023

Replaced stops unit is working propoerly.

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS20

Near White Post, VA 22663

Ezra M.

Job Details: 02/13/2023

New over. Chemical burning over. Advised customer that unit will do this the first couple times of use.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Providence Forge, VA 23140

Orbie

Job Details: 02/13/2023

"replaced gaskets, steamed to promote sealing. advised cx to leave unit closed to help gaskets set up."

We serviced a

KITCHENAID OVEN

Model KFGG504KPS1

Near Newport News, VA 23602

Justin W.

Job Details: 02/13/2023

cx complaint unit not heating properly. cx stated they calibrated unit. upon arrival sensor read 68 degrees from control at ambient temperature. bake and broil element working. heated unit to 450 with meter in oven. first high temp was 462.3. first low temp was 434. 2nd high temp= 455 2nd low temp= 430.6 3 high temp= 453.4 3rd low temp= 431.1. unit calibrated. tested unit working as designed advised cx to monitor over next couple meals prepared. cx agreed.

We serviced a

WHIRLPOOL WASHER

Model n/a

Near Crofton, MD 21114

Fred G.

Job Details: 02/13/2023

got the van a oil change atJiffy lube4958 Carlisle PikeMechanicsburg PA 17055-3058(717)761-6500

We serviced a

KITCHENAID REFRIGERATOR

Model KUDR204EPA00

Near Chantilly, VA 20152

Demonte S.

Job Details: 02/13/2023

"Inspected the unit . Found that the cx is saying that the Over Temperature Light is coming on. Checked the temperature inside of the refrigerator. I'm getting 43.2 Degrees. Unit is set to 32 Degrees. Checked the compressor section. Compressor isn't hot. Installed Coupler & Drier. Pulled a Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit with 3.5 Oz's of 134 A. Pressures are 106 on the high side and 2 bars on the low. Unit is starting to Cool. Unit is working as Designed. Cx paid in gu by Card. Parts are Cbe. ; used 1 Wpw10143759 ( drier), and 1 W11506635 ( Whirlpool Refrigerator Access Valve Coupler) from stock"

We serviced a

KITCHENAID RANGE

Model KSEG700EBS6

Near East Petersburg, PA 17520

Justin L.

Job Details: 02/13/2023

As per previous visit was able to access unit and replace part. Tested unit and unit now checks good no further work needed

We serviced a

JENN-AIR BUILT-IN M/W

Model JMC8130DDS

Near Dagsboro, DE 19939

Michael E.

Job Details: 02/13/2023

CX complaint: unit not coming on. Tested and verified complaint. I found no power to control or to line fuse. I found it was the breaker in the oven under MW where the MW plugs into oven. I corrected breaker and tested unit and it is now working proper;ly. Job is complete. CX paid 120.00 for service by check.

We serviced a

WHIRLPOOL FREEZER

Model WRS571CIHZ04

Near Myrtle Beach, SC 29579

Rolf K.

Job Details: 02/13/2023

Adjusted and realigned doors. All is ok.

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Federalsburg, MD 21632

Frederick R.

Job Details: 02/13/2023

CX complaint is no heat. Inspected / tested and found 118 from L1 to N & G. Found 1.46vac from L2 to N & G. CX just had work done to home and had outlet moved. Bad L2. Unit itself is working properly. Job is complete

We serviced a

WHIRLPOOL ICE MAKER

Model WRS335SDHM03

Near Murrells Inlet, SC 29576

Paul F.

Job Details: 02/13/2023

Installed new part. All check ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Severna Park, MD 21146

Eric W.

Job Details: 02/13/2023

sr 7735717935 cx complant of unit dispencing ice after getting water inspected unit found after getting ice then water unit auger motor comes on called tec line they said to replace the dispencer ui; ordrng 1 W11574766 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GFS26C4EXT02

Near Virginia Beach, VA 23456

Branden R.

Job Details: 02/13/2023

cx under impression unit has warrenty advised cx unit not longer under any type of warrenty and service of 120 not including parts or labor will be due cx refused service at this time .

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Millsboro, DE 19966

Michael E.

Job Details: 02/13/2023

CX complaint: unit leaking. Test6ed and verified complaint. No sign of water running from under unit. I did find the water pressure hose was kinked. The kink was a little too far up to cut it out...was reaching point it may not be long enough. Ordering pressure switch hose. Scheduled return visit for 2/17 any time.; ordrng 1 WP353244 (pressure switch hose)

We serviced a

KITCHENAID OVEN

Model KODE500ESS05

Near Pawleys Island, SC 29585

Paul F.

Job Details: 02/13/2023

Customers complaint is bottom door doesnt sit flush to the cabinet. Checked over the door and hinnges and found no issues. The door closes fine and is hitting the gasket on all sides. Customer thinks there is an issue because its not sitting flush with the bottom of the upper door. Advised the bottom of the upper door is connected to the unit so it is going to sit closer. Customer still thinks there is an issue but I cannot find anything bad that can be replaced. Advised customer to call customer service because the unit is functioning perfectly fine.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Pawleys Island, SC 29585

Paul F.

Job Details: 02/13/2023

Customers complaint is noise issue. Found compressor is loud when going into max cooling. NTO compressor.; ordrng 1 W11578205 (compressor) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (process valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Princess Anne, MD 21853

Frederick R.

Job Details: 02/13/2023

CX complaint is no cool. Replaced compressor per prior tech diagnosis. Pressure tested with 140psi of nitrogen and found no leaks. ac'd down to 30in for 15mins. Filled with 56g of R600a. Compressor and all fans running. Informed CX 24-36hrs for unit to get to temps. Job is complete

We serviced a

KITCHENAID OVEN

Model KMBP100ESS20

Near Poquoson, VA 23662

Justin W.

Job Details: 02/13/2023

cx complaint led not working confirmed complaint. will need 2nd tech to pull and properly diagnose; saved tckt

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Yorktown, VA 23693

Lucas R.

Job Details: 02/13/2023

"cx complainr doors not closing properly, checked unit right hand hinge screw loose causing oven door not to seal, tightened screw, also found 1/4' larger gap on drawer on right hand than left, advised cx that unit was outside of 30 day cosmetic, cx advised was going to contact lowes, unit working as designed."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Myrtle Beach, SC 29579

Rolf K.

Job Details: 02/13/2023

Cx states trim loose. Found missing screw. Tried to replace screw. Screw hole in trim stripped out. Ordred screws and new door trim.; ordrng 1 W10837674 (trim screw) and 2 W10837674 (trim screw)s and 1 W11209792 (door trim)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Gordonsville, VA 22942

Eric F.

Job Details: 02/13/2023

"Could not confirm cx complaint unit not cooling. Plugged unit into wall to test, unit currently cooling as designed. Instructed cx to let unit run over night and if it's cold tomorrow to put it back out for sale."

We serviced a

WHIRLPOOL WASHER

Model WED4815EW

Near Norfolk, VA 23502

Lucas R.

Job Details: 02/13/2023

unable to locate unit.; saved tckt

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Hanover, PA 17331

Drew B.

Job Details: 02/13/2023

"cx complaint that unit is not spinning out automatically and would stop mid spin cycle early, unit is leveled and suspenion is no issues and transmssion and drain pump operational found pres. switch issue at board replaced control and calibrated and tested no issues and checks good and operational in all settings in automatated test."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Virginia Beach, VA 23454

Lucas R.

Job Details: 02/13/2023

"cx complaint door not closing, checed unit found door strike damaged not seating to latch, also found dispenser cover damaged,; ordrng 1 W11316914 (strike) and 1 W11565030 (latch) and 1 W11318818 (handle) and 1 W11223753 (nameplate)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near Wyomissing, PA 19610

Drew B.

Job Details: 02/13/2023

"arrvied to service unit spoke to cx wife and infromed steps of today process and next possible steps ask to speak to husband, and amongst telling cx husband on phone proceeded to yell and curse at our company (via) and myslef threatening to take away my job and vias livelyhood. i instructed cx to please stop bc i would have no choice to leave he kept going spoke to MA on phone was advised to leave and proceeded to leave house, NO WORK TO SERVICE MOVING FORWARD HERE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Cambridge, MD 21613

Frederick R.

Job Details: 02/13/2023

"CX complaint is low ice production. Inspected / tested and found unit has good water flow and temps are RC 39 and FC 2. Evap cover not frozen over. Evap fan running good. when testing IM, it harvested but got stuck twice in process. Ordering ice maker. 12 in stock. Rescheduled CX for 12/20/23; ordrng 1 W11546935 (iice maker)"

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH08

Near Severna Park, MD 21146

Eric W.

Job Details: 02/13/2023

cx complant of to warm in freezer found the freeer door is not sealing properly found gap in door gasket lettinng out air used heat gun to sofen gasket and now it is sealilng proplery

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Dunkirk, MD 20754

David J.

Job Details: 02/13/2023

CX complaint unit would not start a cycle arrive to unit and inspected found no air codes are. Ran diagnostic cycle and re-check for error codes and had none. Re-calibrated unit checked for error codes had none again. Ran a quick wash cycle unit started and filled force drain and tested normal cycle unit filled and started washing force to drain. Unit is working as intended. Job complete. ; ordrng 1 Look (Look)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS04

Near Selbyville, DE 19975

Michael E.

Job Details: 02/13/2023

"Replaced the door, hinge and dual valve as per previous diagnosis. Tested unit and it is now working properly. Job is complete"

We serviced a

KITCHENAID COOKTOP

Model KCED606GBL01

Near Derwood, MD 20855

Marc M.

Job Details: 02/13/2023

"cx complaint defects in cooktop glass. inspected unit and found that the glasstop would need to be replaced to address cosmetic defect (within 30 days dop). will also need the adhesive bezels so that grease, oil, and other cooking debris does not spill into the infinite switch area. unit will need parts.; ordrng 6 W10853046 (bezel-knob)s"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Washington, DC 20001

Andrew H.

Job Details: 02/13/2023

"cx complaint is the unit has a f2e2 user inter face failure. i replaced the ui and tested unit, unit is now working properly"

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Virginia Beach, VA 23452

Lucas R.

Job Details: 02/13/2023

"cx complaint unit not heating, checked unit found open element, replaced element, advised cx on ventilation, unit working as designed.; ordrng 1 WP3387747 (element lr/vs), used 1 WP3387747 (element lr/vs) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE510S0AW

Near Hanover, PA 17331

Bernard M.

Job Details: 02/13/2023

Cx complaint the RF burner doesn't adjust to medium or low. Turn on the burner and it would remain on high. Removed back panelnd found the switch had arched. Replaced switch using pre-id parts and the burner now adjusts from low to high. Unit checks good

We serviced a

WHIRLPOOL WASHER

Model LA5200XTWO

Near Reading, PA 19609

Drew B.

Job Details: 02/13/2023

"cx complaint that unit is not spinning when arrived ofund unit lid switch to be functional and also the unit does fill and drain the water no issues, found the tranmssion is not turning the drive shaft to spin unit. will need the following parts for full complete repair. call when everything in and apporved to reschd .; ordrng 1 3360629 (transmisson 0@trb) and 1 285785 (clutch 38@trb) and 1 LOOK (LOOK) and 1 2Count (2 count) and 1 285790 (clutch kit 3@trb) and 1 285753A (motor coupling 100@trb) and 1 WP661600 (motor 36@trb)"

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Norfolk, VA 23513

Carl A.

Job Details: 02/13/2023

replaced both valves tested and calibrated unit works as desinged

We serviced a

WHIRLPOOL DRYER

Model WGT4027HW1

Near Greenbelt, MD 20770

Andrew H.

Job Details: 02/13/2023

"cx complaint is the is not heating, inspected unit and found the unit will run but will not heat. i then checked the centrifugal switch at the motor and found it is working properly. i then checked the ignitor, it has 68ohms. i then checked the gas valves they both checked good, flame sesor was good the .01 ohms, controling thermostat was good, hi limit thermostat was good. i then started tracing wires. i went from A on the timer to the thermostat and that was was good but from the red with a white tracer off the hi limit thermostat to the exhaust controling thermost i did not have any ohms. on the tech sheet it stated ther was a hi limit thermal fuse. i took the entire unit apart and could not find this fuse unless it was built into the harness. was not apart of the harness. unit has open; ordrng 1 W11418906 (dryer harness)"

We serviced a

JENNAIR DISHWASHER

Model JDTSS244GP0

Near Lititz, PA 17543

Drew B.

Job Details: 02/13/2023

"replaced console tested unit now checks good, collected the labor now checks good"

We serviced a

KITCHENAID REFRIGERATOR

Model kssc48qts03

Near Virginia Beach, VA 23451

Carl A.

Job Details: 02/13/2023

"7 ohm from lt to bottom 7. ohm from right to bottom ,across the top 2 8 ohmd ,checked power to inverter 120 volts,dc voltage to inverted 3.7 3 blinking lights on inverter board called techline spoke with Bruce both evap and conser fan running was advise that inverter board bad break down as follows 1/W10629033service call break down as follows service call120.00parts 261.36shipping 15.00labor 110.00sub total 506.36tax 15.68grand total 522.04deposit ; ordrng 1 W10629033 (Refrigerator Inverter)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near New Castle, DE 19720

Taylor F.

Job Details: 02/13/2023

Installed cx supplied gasket. Collected 165 for service call and labor

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Hanover, PA 17331

Bernard M.

Job Details: 02/13/2023

"Cx complaint unit doesn't have power. Inspected unit and found the wires aren't secured to terminal block. Found the L2 wire screw isn't tight. Removed block and found the screw is unable to be loosened or tightened, it locked in. No damage done to block or wires. Ordering terminal block kit and set return for 2/17. Office will contact cx with time frame.; ordrng 1 279393 (terminal block kit)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Odenton, MD 21113

Shane B.

Job Details: 02/13/2023

"complaint is the unit going off balance, banging around and making a lot of noise. cx has video of unit running, basket is banging front ot back while spinning. found no saved error codes. ran service cycle with no issues. suspension feels fine, basket returns to normal position without bouncing when pushed down. basket spins freely by hand. called techline to document, techline advised not to replace any parts. said its a loading/ cycle selection issue. ran calibration cycle and raised rear feet, unit was leaning slightly rearward. unit is working as designed."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Charles Town, WV 25414

Ricky E.

Job Details: 02/13/2023

the units shifter has faulty teeth and will not shift... also the belt has slipped wearing a groove in the drive pulley.. need parts.. motor covered for 10 years; ordrng 1 W10913953 (actuator) and 1 W11239857 (belt) and 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Carlisle, PA 17015

Fred G.

Job Details: 02/13/2023

cx complaint unit does not fill with water. inspected unit and entered into diag and found 0 error codes saved. ran auto test and found did finishe with out issue. ran each water valve manualy and found them to be dispensing as designed. calibrated unit and had a conversation about the new units and how they consume water. unit is working as designed. unit checks good.

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Lake Monticello, VA 22963

Kyle A.

Job Details: 02/13/2023

Cx complaint of unit not washing l. Did confirm lock will not activate and fashi is broken. Ordering both ; ordrng 1 W11394572 (Lock) and 1 W11545554 (Bezel) and 1 Note (Note)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Trappe, MD 21673

Frederick R.

Job Details: 02/13/2023

cx complaint is no cool. Replaced compressor and drier per prior diagnosis. Pressure tested unit with 140psi of nitrogen after repair and no leaks. ac'd down to 30in for 15mins. allowed pressures to equalize. Filled with 56g of R600a. All fans and compressor running. Informed CX 24-36 for unit to get to temps. Job is complete

We serviced a

JENNAIR OVEN

Model JJW2830IL01

Near Poquoson, VA 23662

Justin W.

Job Details: 02/13/2023

"cx complaint f6e9. checked unit to find f1e1, f6e6, and f6e9 error codes. attempted to run both ovens for it to shut off. ordering controls, ui, and 2nd tech to complete repair.; ordrng 1 W11449303 (ui) and 1 W11448962 (control) and 1 look (look)"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC2

Near Virginia Beach, VA 23451

Carl A.

Job Details: 02/13/2023

"cx complaint of unit making noise while spinning,checked unit to find tha the shiled on bootom of unit was bouncing on floor where screws had backed out a little ways causeing the unit to sound like it was banging on cabinet,tighten screw back on shiled tested and calibrated unit working as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Virginia Beach, VA 23451

Carl A.

Job Details: 02/13/2023

"cx complaint of unit not making ice ,checked unit to find it producing ice called techline spoke with Andy Freezer temp at 3.5 degrees ,replaced door switch and shimed switch as advise by techline; ordrng 1 W11396033 (door switch CA / VS) and 1 wpw10221048 (spacer CA / VS), used 1 W11396033 (door switch CA / VS), and 1 wpw10221048 (spacer CA / VS) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Lancaster, PA 17602

Justin L.

Job Details: 02/13/2023

Cx complaint after 12 loads unit had a burning smell. Was able to access unit and found no saved codes. Ran diagnostic and manual spin and agitate and unable to replicate the smell. Unit is operating as designed no further work needed

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near New Oxford, PA 17350

Bernard M.

Job Details: 02/13/2023

"Cx complaint unit doesn't make ice. Entered service ran test 56 and E2 error flashed, motor lost position. Also found the deli ui no longer comes on and cx can't select any options. The RC leds at the top are out and the FC led is dim. Refered to SP#11460554 and ordering chrome leds. Also ordering icemaker and ui, once approved contact cx to reschedule; ordrng 1 W11579560 (icemaker) and 1 WPW10769076 (deli UI) and 3 W11601311 (chrome LEDs)s"

We serviced a

WHIRLPOOL DRYER

Model WED5100HC1

Near Lancaster, PA 17603

Justin L.

Job Details: 02/13/2023

Cx complaint unit not heating. Was able to access unit and found element reading OL. Removed and found shorted coils. Replaced with pre-id and tested unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Virginia Beach, VA 23453

Branden R.

Job Details: 02/13/2023

"cx complaint unit not making ice , checked unit and found water slow at dispenser too . uninstalled and made sure unit had proper psi to unit and it does , found ice maker has lost home positon on unit . also found filter head was unseated not allowing water to pass threw . uninstalled and fixed filter heat to properly hold filter . ordering new ice maker for proper repair to be done; ordrng 1 W11548540 (ice maker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Easton, MD 21601

Frederick R.

Job Details: 02/13/2023

CX complaint is no cool. Inspected/tested. Evap cover frozen over. Went into test 13 toforce defrost and heater would not come on. Pulled evap cover and cleared ice with steamer. Found heater wire unpunned at connector. Reconected and made sure wire was secure. Went back into defroat and verified heater now activates. Unit is now working properly. Informer CX 24-36hrs for unit to get to temps. Job is complete

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Lancaster, PA 17603

Justin L.

Job Details: 02/13/2023

"Cx complaint unit not heating. Was able to access unit and found tco and element reading OL. Replaced with pre-id and van stock. Tested unit and unit now checks good no further work needed.; ordrng 1 W10900067 (tco kit (JL VS)), used 1 W10900067 (tco kit (JL VS)) from stock"

We serviced a

KITCHENAID DBL WALL OVEN

Model KOSE500ESS20

Near Gettysburg, PA 17325

Bernard M.

Job Details: 02/13/2023

Cx complaint the door won't close properly. Removed and inspected door and found the left hinge on door isn't tightened into inner front panel. The screw is unable to tighten through hinge into panel. Replaced outer door assembly and was able to tighten both hinges to panel. Placed door back onto unit and it now opens and closes properly. Unit checks good

We serviced a

JENNAIR MICROWAVE

Model JMW2427DS01

Near Virginia Beach, VA 23455

Carl A.

Job Details: 02/13/2023

"cx complaint of microwave not working,checked unit to verify the following error code F2E1,tried to put in diag and unit would not let tech unit will need new consule break down as follows 1/W11236900service c all break down as follows service call 120.00parts 919.52shipping 15.00labor 110.00sub total 1164.52tax 55.17grand total 1219.69deposit 1219.69; ordrng 1 W11236900 (Assembly, Control Panel (includes Overlay) (stainless))"

We serviced a

WHIRLPOOL WASHER

Model WFW9150WW02

Near Richmond, VA 23220

Orbie

Job Details: 02/13/2023

cx complaint unit leaking water and stopping during cycle. checked unit found water leaking from dispenser. unit stacked so I can't properly diagnose the unit. cx paid $120 diag fee but is planning on replacing unit after visit.

We serviced a

WHIRLPOOL WASHER

Model MHW8200FW0

Near Arlington, VA 22201

Jason A.

Job Details: 02/13/2023

"CX complaint WASHER noisey shakes & long spin cycles that leaves load wet. Check for error codes = NONE stored & ran test wash. Unit completed test wash with good spin. Verified cold & hot water connections. Leveled unit & added 5 to 6 towels got them wet & ran a Drain & Spin cycle. Unit balanced load & went into hi spin. If CX calls back order & return with ACU control, Stator + Rotor + 2tech per quote > JJ; ordrng 1 W11201292 (Control $222.14 ) and 1 W10870751 (stator - 10yr) and 1 WPW10544980 (rotor - 10yr)"

We serviced a

WHIRLPOOL FREEZER

Model WRS321SDHZ08

Near Virginia Beach, VA 23455

Carl A.

Job Details: 02/13/2023

"cx complaint of unit not cooling,found evap to cover in frost, pulled cover read thermistor at 8.75k ohms,found heater wire not full seated in connector reseated heater wire tested unit works as dsigned"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Myrtle Beach, SC 29572

Rolf K.

Job Details: 02/13/2023

CX says fridge arrived damaged. This was a warranty replacement. Old model and serial was given and listed as field scrap. Correct Model and serial show as under warranty. Ordering 1 freezer door and 1 fridge door.; ordrng 1 LW11037738 (fridge door stainless) and 1 W11566705 (freezer door stainless)

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near New Castle, DE 19720

Taylor F.

Job Details: 02/13/2023

Cx complaint is water left over in softener dispenser. Tested inspected and verified complaint. Found the dispenser drawer to be defective. Replaced drawer and unit is now working as designed. Job is complete.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SBS2

Near Mount Joy, PA 17552

Justin L.

Job Details: 02/13/2023

Cx complaint unit not accepting selections. Was able to access unit and found half of console unresponsive also found that the dispenser has failed. Ordering parts and once in someone from office will need to contact to set return; ordrng 1 WPW10475780 (console) and 1 W11032769 (dispenser)

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Stewartstown, PA 17363

Sal R.

Job Details: 02/13/2023

I was able to access and replace all parts. I then tested the utni and fou nd it to be opperating as designed. IUnit test good.

We serviced a

WHIRLPOOL DRYER

Model WTW5105HW2

Near Glen Rock, PA 17327

Sal R.

Job Details: 02/13/2023

"I was able to call and speak to CX . This unit was diaged on 2/8. I am orderign 1 Run Cap (W11395618) and 1 Motor (W11283592) per Technical Service Pointer #: W11632927. Both parts are out of stock. Once the parts are avalible, please have someone form the office call to set a return date. I spoke to LB about this .; ordrng 1 W11395618 (run cap) and 1 W11283592 (motor)"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Lancaster, PA 17601

Drew B.

Job Details: 02/13/2023

"cx complaint that unit is making noise and vibrating, the unit is brand new with no codes stored unit is leveled. and also no suspen issues, the noise they claming is not normal is the basket vibrating from being a floating basket is nomral when ramping up to spin and also the drain hose clanking the rear of washer which i infromed is not unit issue more install issue and purposed several ways to help with that. cx made me run towels in unit on drain and spin to veirfy operation no issues with the unit running functionally and mechicanically... infromed cx on what to expect moving forward...."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Pylesville, MD 21132

Sal R.

Job Details: 02/13/2023

"Per the previouse tech, I was attempted to replace parts. I found that the brown wire to the defrost heater was crimped and pul,led for the harness not allowing power to the defrost heater. I am orderign 1 defrost heater assembly with the harness and thermistor attatched (W11650660). IInformed CX that part is temp out of stock. Once the part is avalible, please have somoene form the office call to set a return return date. I am sending back unneeded parts.; ordrng 1 W11650660 (deforst heater with harness and thermistor) and 1 LOOK (LOOK)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Virginia Beach, VA 23452

Branden R.

Job Details: 02/13/2023

cx complaint no light in fridge . checked unit and found switch on fridge compressed not allowing it to turn off and on . replaced switch and tested all major componets everything checked good and light is now working . cx agreed unit is running as designed .

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Fawn Grove, PA 17321

Sal R.

Job Details: 02/13/2023

"Per the previouse tech, I was able to access and replace the door cams. I called WP Tech Line due to no ice and intermitant electrical problems. I explianed my finds and it was suggested by WP TL to replace the deli Draw due to bad or corrrupted harness in the door. I am ordering 1 Draw (W10815669). Once the part is avalible, please have someone form the office call to set a retun date.; ordrng 1 W10815669 (deli Draw)"

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS3

Near Georgetown, SC 29440

Paul F.

Job Details: 02/13/2023

Customers complaint is spark and bang from the top console area followed by the breaker popping. Tested unit and no issues. Opened up the back and cooktop to see if any black marks or evidences of shorts or electrical issues. None found. All check ok.

We serviced a

KITCHENAID ICE MAKER

Model KUID508ESS1

Near Washington, DC 20036

Shawn D.

Job Details: 02/13/2023

changed model and serial. cx complaint unit is not making ice anymore. inspected unit and is cold inside but no ice. found unit is filling eally slow with water even with filter out. found unit has a inline filer in water line in the back that needs to be changed. i then filed waater tank up and ran diagnotics and pump does not recirculate and drain pump does not drain they both hum. external drain pump works fine s.s. is fine. gaave cx quote for drain pump and pump and he paid for service fee and wants to look into new unit possibly; ordrng 1 W11542867 (pump 138.89) and 1 W11542868 (drain pump 81.45)

We serviced a

WHIRLPOOL FREEZER

Model WRT311FZDW02

Near Virginia Beach, VA 23462

Branden R.

Job Details: 02/13/2023

"came out to replace parts on unit , disaemlbed and replace both doors as needed , tested unit is running as designed all major componets checked good ."

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV1175JZ0

Near Easton, MD 21601

Frederick R.

Job Details: 02/13/2023

"CX complaint is MW no light.. Inspected / tested and replaced lamp because other one was burnt out. After replacement light just stayed on 1st level but bulb was currect. Ordering control. Cannot rewchedule due to part availabilty; ordrng 1 W11552021control and 2 8206232A (lamp 40 watt (FR VS))s and 1 look (look), used 2 8206232A (lamp (FR VS)) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Strasburg, VA 22657

Ezra M.

Job Details: 02/13/2023

replaced hinges and washers. checked gasket for leaks but no leaks found.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Chesapeake Beach, MD 20732

David J.

Job Details: 02/13/2023

F7e4F7e9Cx complaint unit wont wash clothes. Arrived today and inspected unit and found the two error codes above cleared error codes and ran a diagnostic cycle and during agitation and spin. It was just humming and barely moving. Lifted unit and inspected underneath and found gear case oil all over the place could not spin rotor by hand unit is going to have to be rebuilt all moving parts under unit. Explain to customer that just the motor is covered under the 10 year warranty for parts and everything else will be out of pocket. Cody customer for a pair and collected $120 for service call. CX will let us know within 30 days from today.; ordrng 1 W11449841 (Gear case) and 1 W10915700 (Motor) and 1 W10754448 (Clutch) and 1 W10734521 (Clutch) and 1 W10915701 (Rotor)

We serviced a

WHIRLPOOL WASHER

Model WFW9400SU00

Near Goochland, VA 23063

Kyle A.

Job Details: 02/13/2023

Replaced bellow per cx request.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0EW0

Near East York, PA 17402

Justin L.

Job Details: 02/13/2023

Cx complaint cooktop not operating properly. Was able to access unit and found failed infinite switches. Ordeing switches and once in office will need to contact cx to set return; ordrng 1 WPW10434452 (LF Switch) and 1 WP3149400 (RF Switch) and 2 WP3149404 (Rear Switch)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Norfolk, VA 23502

Carl A.

Job Details: 02/13/2023

"cx complaint of unit not working,checked unit to find unit to be dead ,checked at junction box had power there, checked connection on board to find that the connectors not fully seated on board,reseated connectors on board tested unit works as designed"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Alexandria, VA

Dustin F.

Job Details: 02/13/2023

"Contacted CX via phone call, She stated was too late and needs rescheduled.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS576FIDM01

Near Odenton, MD 21113

Shane B.

Job Details: 02/13/2023

cx complaint is the unti making a noise. noise happens randomly. found noise is coming from the diffuser. replaced with preIded part and restored power. cx mentioned unit is also freezing food in the RC sections. found unit set to 35degrees. set temps back to recomeneded. unit is now working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Selbyville, DE 19975

Michael E.

Job Details: 02/13/2023

"CX complaint: no cool in both sections. Tested and verified complaint. FC at 37 degrees and RC at 50. Evap has ball of ice around capilary. Documented this in pics. I unplugged unit and took off compressor cover. Plugeed back in and tested amp draw. On first activation, It shot up to 16 amps, dropped to 6 amps and shut off. May be misleading if pressures in system had not regulated yet. Compressor came on a few min later and activated well except amp draw was showing 0.45. Called WPTL to document. TL asked that we get a sealed syatem tech here to test the pressures on high and low sides. Cannot reschedule diue to SS tech needed.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW01

Near Lewisberry, PA 17339

Justin L.

Job Details: 02/13/2023

As per previous visit was able to access unit and replace icemaker. Watched harvest and fill unit now checks good no further work needed

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Ocean Pines, MD 21811

Michael E.

Job Details: 02/13/2023

"CX complaint: grinding sound and wont fill. Tested and verified comploaiunt. F7E1 error code. I found the gear teeth where gearcase and CAM connect have failed and are aloowing slippage. Ordering gearcase, drive pulley and actuator and 2 count. Cannot reschedule due to NW part; ordrng 1 W11449840 (gearcase) and 1 W11481722 (actuator) and 1 W10721967 (drive pulley)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Carlisle, PA 17013

Fred G.

Job Details: 02/13/2023

i was able to access unit and replace the gearcase and slider as per previous visit. tested unit and found unit now checks good.

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Virginia Beach, VA 23462

Branden R.

Job Details: 02/13/2023

"cx complaint other.not heating. all burners are too hot. checked unit and found terminal block warped on back of unit allowing l1 to make contact with back of unit and melt . unit will need new terminal block , tested surface element and found bad FL switch allowing surface element to stay on high and not cycle . ordering all parts for proper repair .; ordrng 1 WPW10434452 (FL switch) and 1 WPW10245259 (Terminal Block) and 1 WPW10281322 (bare wire)"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 02/13/2023

cx complaint unit will fill but then move past that. inspected unit and found unit was unplugged. plugged unit in and entered diag and found 0 saved error codes. ran auto test and found unit finished but has a belt noise. lifted unit and found belt was not fully installed. fix belt and calibrated unit. unit finished. ran a quick wash and found unit finished quick wash with out issue. unit checks good.

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Winchester, VA 22601

Ezra M.

Job Details: 02/13/2023

"cup holding left rear suspension rod failed, not holding rod. ordering suspension rods.; ordrng 1 W11217817 (suspension)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Cheverly, MD 20785

Samuel R.

Job Details: 02/13/2023

cx complaint unit is making loud noise.inspected unit and found no strange noises.checked all fans and fans are good.checked ice maker and ice maker is good.checked diffuser and diffuser is good.unit is now

We serviced a

KITCHENAID OVEN

Model KFGD500ESS01

Near Dallastown, PA 17313

Sal R.

Job Details: 02/13/2023

I attempted to replace parts and found that not all parts are on site or with tech. I called and parts and spoke to LW and found that parts are in wearhouse. I called office and set a return date for 2/17; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Gettysburg, PA 17325

Bernard M.

Job Details: 02/13/2023

"Cx complaint unit won't dispense water. Inspected and foound the filter wasn't secure to the housing. Cx attempted to replace but couldn't get it removed. Removed filter and placed new filter in provided by cx, and now unit dispenses water. Unit checks good"

We serviced a

WHIRLPOOL DRYER

Model WED8540FW1

Near Gloucester Point, VA 23072

Justin W.

Job Details: 02/13/2023

"arrived to find wrong part ordered. checked to find had correct part on van. replaced tco and element tested unit working as designed; ordrng 1 WP3387747 (element jw vs), used 1 WP3387747 (element jw vs) from stock"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Aberdeen, MD 21001

Neil H.

Job Details: 02/13/2023

REPLACDED THE CONTROL CONTROL WOULD CUT OFF AND COMEBACK ON AFTER REPLACING RECALB UNIT AND CHECKED GOOD.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Scottsville, VA 24590

Kyle A.

Job Details: 02/13/2023

Cx complaint of freezing on lower rc shelves. Did confirm evap fan is non operation causing cold air to sit at the base of the unit. Will need to replace fan cx is gonna call wp for coverage as she did not have her pop.; ordrng 1 W11559968 (Evap fan)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Harrisburg, PA 17110

Cody H.

Job Details: 02/13/2023

"CX complains unit icemaker is not producing ice. CX states this happened before christmas but started working again about a week later. CX states unit has not worked in a week prior to this visit. Temps on arrival are 3*F in FC and 32*F in RC. Unit ran test 29-ice harvest with no issues. Unit test 33-ice thermistor test passed. Unit failed to fill in test 31-icemaker water fill. Found fill tube to be blocked. Was able to clear clockage, tested unit to ensure water valve was not dripping. Unit now works as designed, no further work needed."

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Martinsburg, WV 25405

Ricky E.

Job Details: 02/13/2023

"customer stated that the unit wasnt cooling and that there was frost in the fzr.. fnd units control doubled tagged, wpl states that doudle tagged controls need to be changed due to programing issues...; ordrng 1 w11546609 (control)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Dallastown, PA 17313

Sal R.

Job Details: 02/13/2023

"Per the previouse tech, I was able to access and replace the lower harness. I then testged the unti and unit test good. CX is paid in full as of 2/13/23"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Williamsburg, VA 23188

Justin W.

Job Details: 02/13/2023

cx complaint unit squeels like a serpentine belt on a car. checked unit to find ssigns of oil leaking from gearcase can be spotted on drain pump. ordering parts needed for repair.; ordrng 1 look (look) and 1 W10902814 (washplate) and 1 W10752187 (washplate screw) and 1 W11393685 (gearcase) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10915700 (stator)

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW3

Near Hyattsville, MD 20782

Samuel R.

Job Details: 02/13/2023

cx complaint unit is making loud noise.inspected uit no error codes.found unit to sreech when spinning.found unit gear case to be leaking oil.unit will need a new gear case.gave cx a qoute 514.60

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Hagerstown, MD 21740

Ricky E.

Job Details: 02/13/2023

"tub is cracked down the back side, and the tub is almost cut in half.. the unit will need the tub and ring...; ordrng 1 w11219115 (tub assy) and 1 W10849477 (ring-tub)"

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