We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Owings Mills, MD 21117
Shane M.
Job Details: 02/17/2023
installed all parts. unit working properly.
We serviced a
WHIRLPOOL RANGE
Model ACR4303MFS7
Near Charlottesville, VA 22903
Eric F.
Job Details: 02/17/2023
"Confirmed cx complaint unit left front burner not turning on. Could not confirm voltage to burner, ordering infinite switch and left front burner.; ordrng 1 W11364019 (Left Front Burner Coil) and 1 3148954 (infinite switch)"
We serviced a
WHIRLPOOL DRYER
Model LDE8706ACE
Near Williamsburg, VA 23185
Lucas R.
Job Details: 02/17/2023
"cx complaint intermittent tumbling, checked unit found drum slipping on belt, reinstalled belt, tested with moving blanket, unit working as designed. cx within 30 day labor of call in."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Charlottesville, VA 22902
Eric F.
Job Details: 02/17/2023
"Confirmed cx complaint unit not displaying anything on UI. Tested unit, found UI receptive to commands, beeping, able to control unit, just not displaying anything. Ordering UI, UI control and primary control.; ordrng 1 W10814133 (bezel-knob) and 1 W11029431 (panl-cntrl) and 1 W11105615 (display) and 1 W11034208 (control)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Upper Marlboro, MD 20774
Shawn D.
Job Details: 02/17/2023
was here looking at cx fridge she thought they were underwarrenty and didnt buget her money for this so only looked at her fridge
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Charlottesville, VA 22903
Kyle A.
Job Details: 02/17/2023
Cx complaint of soap not dispensing. Did confirm and found soap dispenser gasket torn and wash motor seized. Cx is going to think over estimate.; ordrng 1 W10861000 (Dispenser)
We serviced a
JENN-AIR RANGE
Model JGRP436HL01
Near Bethany Beach, DE 19930
Michael E.
Job Details: 02/17/2023
"Upon arrival and pulling unit out, i found that the gas line was getting crushed under the rear right corner of range. When i put unit back i made sure gas line did not go under the rear right side again but i did smell gas before testing unit so i made builder aware of this when CX had him on the phone. I replaced the bake burner and ignitor harness as per previous diagnosis. Tested unit and it is now working properly. Job is complete"
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ01
Near Upper Marlboro, MD 20774
Shawn D.
Job Details: 02/17/2023
cx complaint left door not closing slow ice and dispenser slow crisper drawer broke. inspected unit and confimred all issues found mullion cracked in middle and bottom popped off and put a nice hole in the gasket. reinstaleld mullion and its working now but still is cracked. i then removed filter and put bypass in and flow is great. cx has never changed filter she said. left pantry end cap broken. gave cx quote and she paid for service. she might purchase extended warrenty or pay for repair.; ordrng 1 WP12656105 (pantry door end 31.80) and 1 WP12722803AP (mullion 172.63) and 1 W10830162 (gasket 191.93)
We serviced a
WHIRLPOOL DRYER
Model MEDB850WL
Near Fairfax, VA 22031
Lloyd B.
Job Details: 02/17/2023
"Cx complained the unit had long dry times. Inspected the unit and found that it heats and spins, but cant move air out. Removed vent and could not get my hand trhouogh to go outside. Cx needs duct cleaning. Job complete"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW09
Near Hummelstown, PA 17036
Cody H.
Job Details: 02/17/2023
"CX complains unit temp housing failed. Was able to access unit and found control housing had failed at the mounting bracket. Part is showing NLA, called tradecare who said they will send part number to parts research to see if they are able to get the part, if not they will reach out to the CX about exchange.; ordrng 1 W11555884 (Control assembly) and 1 look (look)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Chantilly, VA 20152
Richard B.
Job Details: 02/17/2023
"CX complant. Door falls .rior diagnosis found unit needs hinges. Installed hinges , Tucked away insulation from hinges , tested unit, Working as designed, Job completed, RB"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Palmyra, PA 17078
Cody H.
Job Details: 02/17/2023
After installing parts and running unit it was noticed that the water valve is not closing 100% causing a very slow leak into the unit which over time is building up and causing f8e4 error sure to drip pan filling up and unit to continue draining. Ordering inlet valve to be used on return visit.; ordrng 1 W11434044 (inlet valve)
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Winchester, VA 22603
Ken M.
Job Details: 02/17/2023
Motor replaced and calibrated. Unit tested and is working properly. Old motor left with customer.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Arlington, VA 22204
Dustin F.
Job Details: 02/17/2023
"Cx complaint: Unit not drainiing properlyInspected unit, confirmed cx complaint found f9e2f8e4fae2Checked drain pump, pump is reading 43 ohms, way out of range. CX needs new drain pump. Ordering new drain pump for return visit.; ordrng 1 W11412291 (drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Gerrardstown, WV 25420
Ken M.
Job Details: 02/17/2023
Door replaced. Unit is working properly. Old door left with customer.
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Brightwood, VA 22715
Danny R.
Job Details: 02/17/2023
part was damaged in shipping to cx will reorder part; ordrng 1 w11610132 (trans)
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV4205DS1
Near Aberdeen, MD 21001
Neil H.
Job Details: 02/17/2023
REPLACED THE INTERLOCK SWITCHES UNIT CHECKED GOOD.267.33 COLLECTED
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Silver Spring, MD 20902
Andrew H.
Job Details: 02/17/2023
Arrived at customer's house. No answer at the door. I called the office and the office stated that the customer rescheduled.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF321SDHZ04
Near Airville, PA 17302
Drew B.
Job Details: 02/17/2023
"cx complaint that unit is needs reset and when arrived was able lto show the cx how to reset and no issues and checks good,."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Scottsville, VA 24590
Kyle A.
Job Details: 02/17/2023
Cx complaint of unit not cooling. Did confirm and found compressor has a bad bearing. It will start up for a minute and overheat and cut off. Ordering compressor and drier.; ordrng 1 W11580057 (Compressor kit) and 1 W11109499 (Drier) and 3 W11504433 (Heat loop to drier)s and 3 W11504447 (Drier coupler)s and 3 W11506635 (Couplee)s and 1 2count (2 count) and 1 Note (Note)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Bel Air, MD 21015
Neil H.
Job Details: 02/17/2023
REPLACED ALL 16 LEDS PER SP UNIT TESTED GOOD.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hedgesville, WV 25427
Ken M.
Job Details: 02/17/2023
"Customer complaint is that the unit will not run. Unit tested and found error code F8E1, F1E1, and F3E1. Ran test cycle and the unit is not draining properly, drain pump is running, but nothing is coming out and the pump is very noisy. Ordering drain pump. Rest of the cycle ran properly. Ordering control to address F1E1 error code.; ordrng 1 W11170317 (cntrl-elec) and 1 W10919003 (pump-water) and 1 look (look)"
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near Purcellville, VA 20132
Ricky E.
Job Details: 02/17/2023
"customer stted that the right rear igniter loose. verified issue and fnd retainer clip detatched.. reinstalled clip, and secured the clip, unit cks ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Fairfax, VA 22030
Leon
Job Details: 02/17/2023
cx complaint was unit wouldnt cool confirmed complaint complaint unit was turned off when i got to cx home once unit was on for about 15 mins no frost patten ever should up called EW ordered a compressor and evap need sst; ordrng 1 W11507067 (evap) and 1 W11125124 (compressor)
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near Round Hill, VA 20141
Ricky E.
Job Details: 02/17/2023
"at the time of service the unit was functioning as designed. if the issue returns the customer is contacting the propane company to ck the regulator.. if the reg cks ok, then a new manifold and regulator will need to be replaced... the lp conversion was done correctly..."
We serviced a
WHIRLPOOL OVEN
Model KEBK101SBL04
Near Annandale, VA 22003
Leon
Job Details: 02/17/2023
cx complaint is unit broil and bake dont work after clean cycle confirmed complaint unable to pull unit out safely by myself need two take to pull out pic are in the order; ordrng 1 WP8304452 (fuse)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Charlottesville, VA 22911
Eric F.
Job Details: 02/17/2023
"Installed parts, tested unit, unit working as designed."
We serviced a
JENN-AIR MICROWAVE BLT IN
Model JMW3430IL03
Near Arlington, VA 22205
Dustin F.
Job Details: 02/17/2023
"CX complaint: Touch screen not responding, multiple error codes and bake doesnt work.Inspected unit, confirmed all cX complaints, found following erros upon arrivalF6E0F2E1F2E0Inspected temp sensor and found it reading 2.5k ohms at room temp. Bake element reading openUnit needs new Console(Stainless), Appliance manager board, Oven Bake Element, and Temp Sensor.; ordrng 1 W11449431 (Console (stainless Steel)) and 1 W11545804 (Oven bake element) and 1 W11290976 (temp sensor) and 1 W11448961 (Appliance manager board) and 1 Look (Look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Charlottesville, VA 22903
Kyle A.
Job Details: 02/17/2023
Changed filter head and filter and reseated connections. Unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Haymarket, VA 20169
Daniel J.
Job Details: 02/17/2023
unit still not making ice tested harvest test passed tested 45 no water coming in checked connections at valve now water enters test 56 e5 timed out test 58 1 0 to warm for harvest ordering fan and icemaker and another valve; ordrng 1 W11579560 (icemaker) and 1 W10846539 (iceroom fan) and 1 W11482383 (valve reorder) and 1 W11575358 (evap motor freezer)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Brandywine, MD 20613
Robert A.
Job Details: 02/17/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Haymarket, VA 20169
Daniel J.
Job Details: 02/17/2023
"washer going from senseing to done before that unit would stop if more than two towels in load checked fault f6 e3 error and f7 e4 error ran calibration cycle clicking during spins slow to stop than start spinning again removed cover found shifter maganet half way off of palstic gear replaced cleared faults ran calibration cycle than diag cycle checked faults none present ran quick wash with towels no errors occured; ordrng 1 W10734521 (slider jd vis), used 1 W10734521 (slider) from stock"
We serviced a
WHIRLPOOL RANGE
Model wfe775h0hz2
Near Forest Hill, MD 21050
Neil H.
Job Details: 02/17/2023
REPLACED THE CONTROL AND TEMP SENSOR UNIT WORKING ON SELF CLEAN PROPERLY RUNS FOR 40 MIN AQUA CLEAN AND UNIT DOESN'T HAVE A LOCK LIKE CX WAS THINKING FROM PRIOR UNIT SHE OWNED
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Germantown, MD 20876
Ricardo S.
Job Details: 02/17/2023
"Cx complains that the unit not cooling properly, inspected unit Rc is warm, the Fc temp read 23 degrees, the evaporator cover is full of ice. defrost problem.. i ran diagnostic test mode, defrost not working. order parts; ordrng 1 w11650660 (heater assy) and 1 w11545823 (harness) and 1 w11566851 (cntrl elec)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Falls Church, VA 22041
Dustin F.
Job Details: 02/17/2023
"Cx complaint: unit wont drainInspected unit, found f9E1,F0E5, and F0E7 codesFound Drain pump reading only 10 ohms and when put into test unit wont drain. Board is also only sending 54v to drain pump now. Replaced drain pump and control, calibrated then tested unit. unit now working as intended."
We serviced a
KITCHENAID COOKTOP
Model KCGD506GSS00
Near Vienna, VA 22180
Lloyd B.
Job Details: 02/17/2023
"Cx complained the right front burner does not light. Inspecrted the unit and found when trying to light, there is only one spark. When turning on the others, the ignitor sparks, just not when the right front knob is turned. Unit needs new spark module and swiitch harness; ordrng 1 WPW10475150 (spark module) and 1 W10861397 (switch harness)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Forest Hill, MD 21050
Neil H.
Job Details: 02/17/2023
CX COMPLAINT UNIT HAS RUFF BOTTOM EDGES REPLACED PANEL NEW ONE SAME WAY BUT NOT AS NOTICEABLE BUT STRESS MARKS WHEN METAL MOLDED
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Stone Ridge, VA 20105
Richard B.
Job Details: 02/17/2023
"CX complant. No water dispensed , Inspected unit and found no water coming from valve, Heated resivoir with steam gun . No water flow. Adjusted temps up two degrees , Ordering resivoir and dual valve. . AIG contract , RB; ordrng 1 W10913191 (resivoir) and 1 WPW10341329 (valve)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53520CS5
Near Gaithersburg, MD 20886
Ricardo S.
Job Details: 02/17/2023
"Cx complains about an error door open, inspected unit and found a bad interlock switch, replaced part, reset power, unit tested several times and microwave works great"
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHC319LPS00
Near Vienna, VA 22182
Lloyd B.
Job Details: 02/17/2023
"Cx complained of a popcorn noise. Inztalled new mag, diode, transformer and tested the unit and its now giving a keypad error and stops running, the keypad cannot be used until unplugged and reset. Unit needs new door and door switches; ordrng 1 W11643093 (door) and 2 W11197766 (door switches)s"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Myrtle Beach, SC 29572
Paul F.
Job Details: 02/17/2023
Customers complaint is drawer underneath the unit is getting to hot. Found loose connection on the cooling fan. Reinstalled all check ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHT4
Near Washington, DC 20015
Roberto I.
Job Details: 02/17/2023
"Cx complaint no wash.Ran diag, no errors. Ran a test cycle, no water fill. found open inlet valve. Replace dinlet valve using v/s part. Ran a new test cycle, rthe unit worked as designed.; ordrng 1 W11175771 (inlet valve (RI van stock)), used 1 W11175771 (inlet valve) from stock"
We serviced a
JENNAIR OVEN
Model JJW8627DDS
Near Norfolk, VA 23505
Carl A.
Job Details: 02/17/2023
replaced both parts tested unit works as designed
We serviced a
KITCHENAID ICE MAKER
Model KUIP15PRXX2
Near Potomac, MD 20854
Julian H.
Job Details: 02/17/2023
CX complaint about unit leaking from unit still makes ice unit was unplugged & water was off tested on test mode & found a slow leak from tube & valve need parts CX PAID FOR SVC CALL ONLY TRANSACTION WENT THRU INTERNET GLITCH BAD SIGNAL ON THIS AREA TRIED TO RE RUN CARD & IT DECLINES TRANSACTION STATES WAS A DUPLICATE; ordrng 1 WPW10217922 (tube)
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHM0A
Near Charles Town, WV 25414
Ricky E.
Job Details: 02/17/2023
"installed parts, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Germantown, MD 20876
Ricardo S.
Job Details: 02/17/2023
Reschedule .. the cx did not defrost the unit.. my steam gun is not working; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near ,
Marc M.
Job Details: 02/17/2023
"upon arrival unit was effectively cooling with normal temps. checked all parts diagnosed on previous visit and found fc thermistor checked at about 3k ohms at room temp, fc evap had a full and even distribution of frost pattern, the control was not the series where defrost failure was prominent across parts with 'multiple PN stickers', and the evap fan was currently running. found temps in fc of -3 on arrival and 35-37 in rc. replaced parts and tested unit. unit now checks good."
We serviced a
KITCHENAID M/W OTR
Model KMHC319ESS0
Near Washington, DC 20002
Samuel R.
Job Details: 02/17/2023
cx complaint unit is not working.inspected unit and found unit not starting a cycle.found unit door switch to be open.also found service pointer involing issue.unit will need a new interlock kit W11244490 12 tribles cx owes 116.60; ordrng 1 W11244490 (interlock kit)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Rehoboth Beach, DE 19971
Michael E.
Job Details: 02/17/2023
CX complaint: lights out in RC. Tested and verified complaint. I replaced all the single point LEDs as per special project. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Milton, DE 19968
Frederick R.
Job Details: 02/17/2023
Installed capacitor per prior techs diagnosis. CX actual complaint was clean washer cycle doesnt work and vibration in spin. CX wasnt holding start button down to activate cycle and vibration is compng from leveling legs being defective and not allowing the unit to balance properly. Ordering leveling legs. Cannot reschedule due to part avilabllity; ordrng 8 WPW10687506 (leveling leg)s
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Falmouth, VA 22405
Robert W.
Job Details: 02/17/2023
Replaced Tube ring and valve tested unit and unit is now working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Chesapeake, VA 23322
Branden R.
Job Details: 02/17/2023
"cx complaint food freezing in refrigeration section - refrigerator , checked unit and found ice dispenser not holding any water at all . this allowing warm air into unit and causin stuff to freeze/causing frost . ordering dispenser for proper repair .; ordrng 1 WRF555SDFZ15 (Refrigerator Ice Dispenser Separator)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Tappahannock, VA 22560
Thomas B.
Job Details: 02/17/2023
Removed and replaced the water valve assy tested for proper use unit now functions Normally
We serviced a
MAYTAG WASHER
Model MVWB855DC4
Near Orrtanna, PA 17353
Andrew S.
Job Details: 02/17/2023
Cx complaint is that the lid has failed. Upon arrival I found that the RH hinge had failed and caused the lid mount to fail. I am ordering the lid and RH hinge assembly. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11256781 (Lid) and 1 WP8572974 (Hinge RH)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Arnold, MD 21012
Eric W.
Job Details: 02/17/2023
installed new heater it came woth new harness
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS04
Near Falls Church, VA 22043
Dustin F.
Job Details: 02/17/2023
"CX complaint: hearing noiseInspected unit, confirmed cx complaint found the water line behind unit when calling for water would bang against back of fridge, used tape to secure. noise gone job complete; ordrng 1 Look (Look)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Parkville, MD 21234
Justin S.
Job Details: 02/17/2023
replaced the cap and motor and the unit is now agitating and spinning in cycle. the unit is now good
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Eldersburg, MD 21784
Robert L.
Job Details: 02/17/2023
"cx complaint not completing cycles, found f6e3(MCU to ACU communication), valves and pump working, diag stalled and lock kept flashing then error f6e3, per TSP W11481344 , control needs software update, quoted $480 cx was not happy ....refered back to customer care for possible concessions, collected $120 cash; ordrng 1 W11322901 (control main)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD606ESS01
Near Arlington, VA 22201
Dustin F.
Job Details: 02/17/2023
"CX complaint: LED issuesInspected unit, confirmed CX complaint and replaced all LEDS per SP s84638 Unit now working as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Oakton, VA 22124
Jason A.
Job Details: 02/17/2023
CX complaint FRIDGE temps inconsistent & icemaker slow. Replaced harness / damper / thermistor & gaskets. Heated gasket to remove wrinkles. Icemaker completed harvest & fill. NO LEAKS. Found RC LEFT & RIGHT doors have rust on stainless outer. See SDpics > JJ; ordrng 1 W11435344 (RC Right Side SS) and 1 W11435343 (RC Left Side SS)
We serviced a
MAYTAG WASHER
Model MED4500MW0
Near Williamsburg, VA 23188
Lucas R.
Job Details: 02/17/2023
"cx complaint unit not starting, checked unit found open thermal fuse, replaced thermal fuse, tested, advised cx to clean vents once per year, also found outlet not gripping cord, advised cx to contat electrician, tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Henrico, VA 23231
Chris B.
Job Details: 02/17/2023
cx comp unit console scratched insp unit conf cx comp found scracth on console house is vacant ordering console; ordrng 1 W11613564 (console)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Tappahannock, VA 22560
Thomas B.
Job Details: 02/17/2023
Removed and replaced the run capacitor tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 02/17/2023
"Cx complains that the dispenser opens by itself and leaks when the unti is spinning, inspected unit . washer is level, the dispenser wont close properly, order dispenser assy; ordrng 1 w11524105 (dispenser assy)"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW3
Near Reva, VA 22735
Danny R.
Job Details: 02/17/2023
cx stated unit is uneven cooking checked oven found sensor not sensing right and found loose pin in conector reseated conector not heats right cx will also calibrated oven too unit checksok
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Silver Spring, MD 20902
Andrew H.
Job Details: 02/17/2023
Customers complaint is a unit is making a sound during the wash cycle. Inspected unit found unit did not have any error codes. I ran the auto test mode and when unit got to the agitation it was making it loud banging sound during when the agitator would move back and forth. And during the spin cycle it was making an unbalanced sound coming from the pulley assembly. I checked under unit cannot see any signs of where. But I found the sound is coming from internal inside the gear case. Unit will need new gear case and pull the assembly.; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Rockville, MD 20852
Andrew H.
Job Details: 02/17/2023
Customers complain is the units refrigerator light is not working good door switch and still Frost building up at top of freezer door. I checked Frost and found door gasket not ceiling from the center to the far left at the top of the door. I use heat gun to reform gasket and now door gasket of the ceiling. I replaced door switch and now unit is working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Ashburn, VA 20148
Richard B.
Job Details: 02/17/2023
"CX compant. Washer dosent work, Prior diagnosis found unit needs harness. Installed harness and tested unit. Unit filled , agitated and then drained/ . f. Working as designed. Job completed, RB; ordrng 1 looklook (look look)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Washington, DC 20012
Brian F.
Job Details: 02/17/2023
"Cx states unit not dispensing water, not making ice, tested and confirmed complaints. Inspected unit, found filter not fully installed, reinstalled filter, water started dispensing. unit is now working properly."
We serviced a
WHIRLPOOL WASHER
Model WtW6120HW0
Near Broadlands, VA 20148
Richard B.
Job Details: 02/17/2023
"CX complant, Washer stopped working on cold wash. Inspected unit and found valves measure within range but cold side just trickles when started. Ordering valve assemblt drawer. Further work needed, CX paid in full. RB; ordrng 1 W11413407 (drawer 104.94)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near ,
Marc M.
Job Details: 02/17/2023
"cx complaint unit had stopped producing ice. inspected unit and found upon todays service the unit has produced a littlemore than half a bin worth of ice since the cx called in the appointment. with unit working presently not able to replicate issue or identify cause. worth mentioning the cx did thaw the icemaker with a hairdryer when the issue began, but nothing on the icemaker is frozen as of today. documenting issue and will assess moving forward if issue persists."
We serviced a
KITCHENAID OVEN
Model KEMC377KSS02
Near Great Falls, VA 22066
Jason A.
Job Details: 02/17/2023
CX complaint MW+O MW door falls & doesnt MW heat. Found RIGHT MW door switch not completing circuit. fuse/ TOD & mag & transformer good. Bulb is out. CX paid in full. JJ to RETURN. Re-order springs 95 & 96. Both pats in different packaging is exactly the same.Send 2 NEW SPRINGS TO INSURE & GET A CORRECT SET.> JJ; ordrng 1 WPW10440740 (LAMP 55 $22.93) and 1 LOOK (LOOK) and 1 WP4452395 (spring) and 1 WP4452396 (spring) and 1 W10211972 (switch right side) and 1 JJTORETURN (JJ TO RETURN)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Fredericksburg, VA 22405
Robert W.
Job Details: 02/17/2023
CX Complaint is the FC door wont open. Inspected unit and fpound the FC door frozen shut. Defrosted and found the IM fill tube out of place causing water to leak into FC fixed and tested unit is working properly.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW2
Near Fort Washington, MD 20744
Robert A.
Job Details: 02/17/2023
"Cx complaint that the unit is leaking water. I inspected the unit to confirm the complaint. I found error codes: f8e1 f5e4. I cleared the codes and ran a service cycle, all components passed with no issues. I checked under the unit and seen no water or signs of a leak. I ran 3 more service cycles just in case it takes time to present itself. The unit at the moment is working as designed. The wife has no form of payment, so I called her husband twice and texted him a detailed message about the service and collection of payment. No answer and no payment was collected.; saved tckt"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Manassas, VA 20112
Demonte S.
Job Details: 02/17/2023
Inspected the unit. Found that the cx is saying that the Oven Display is going blank / giving an error code. Ran Service Diagnostics on the unit. Error Codes are F2E1 = Stuck Key. Installed new User Interface. Tested the unit. All keys are responding. Unit is working as Designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Lexington Park, MD 20653
Shane B.
Job Details: 02/17/2023
"complaint is the unit not cooling properly and door handles not being shapped correctly, holes do not line up. confirmed complaint. door handles were not on when i arrived. held them in place and they do not line up. unit is running. temp prob shows 50/-19. found evap is iced up. melted ice. found evap fan is not running. fan is getting 123vac. compressor is pulling 1.1amp, in spec. unit will need evap fan. left unit unplugged. ordering evap fan and both door handles. schedudule when all parts are available.; ordrng 1 WP2315539 (motor-evap) and 2 WPW10672333 (handle)s and 2 WPW10170540 (screw)s and 4 WP489357 (screw)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Springfield, VA 22151
Leon
Job Details: 02/17/2023
cx said they had a extended Warranty couldnt find it cx refused to pay said they woiuld call the extended Warranty and have the update
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near North Myrtle Beach, SC 29582
Jason T.
Job Details: 02/17/2023
"Cx complaint, not cooling-freezing properly, installed compressor kit, also used parts from van stock to complete the repair. Vacuumed and charged with 50 grams of R600A, verified proper air flow, cooling-freezing...unit is working as designed.; ordrng 1 RTKR600A8 (R600A) and 1 W10894059 (coupler JT VS) and 1 W10894060 (coupler JT VS) and 1 W10894061 (coupler JT VS) and 1 876765 (mtg kit JT VS) and 1 LOOK (LOOK), used 1 RTKR600A8 (R600A), 1 W10894059 (COUPLER), 1 W10894060 (COUPLER), 1 W10894061 (COUPLER), 1 876765 (MTG KIT), and 1 W10913906 (COUPLER) from stock"
We serviced a
WHIRLPOOL DRYER
Model WGD5010LW0
Near Bel Air, MD 21014
Neil H.
Job Details: 02/17/2023
ARRIVED AND CX STARTED UNIT NOISE GONE SHE WILL CALL IF NOISE COMES BACK BUT GOOD NOW.
We serviced a
WHIRLPOOL WINE CELLAR
Model WUW35X24DS01
Near Milton, DE 19968
Frederick R.
Job Details: 02/17/2023
CX complaint is no cool. CX has had unit pulled out since before last visit. No one from VIA moved it. Removed old compressor and when I went to install new compressor I found it to be the wrong one. Proper part was ordered but wrong comporessor in box. Checked part number with both Tribles and WP IPS. Drip tray will not go on top of new the new compressor. SPoke to Chris at WPTL. He verified that the compressor had to be packaged wrong. Pat number on shipping label and paperwork inside is for the correct compressor. Reorder compressor and please verify it is the proper one in box. Called WPTC and spoke to Chistie to request 2nd tech because unit needs to be leaned over to remove and installe bolts for compressor; ordrng 1 W11377390 (compressor (Re Order))
We serviced a
WHIRLPOOL RANGE
Model WEEA25H0HN1
Near Towson, MD 21286
Shane M.
Job Details: 02/17/2023
installed part. unit working properly.
We serviced a
JENNAIR RANGE
Model JES9800AAB
Near Ellicott City, MD 21042
Robert L.
Job Details: 02/17/2023
"cx complaint LF burner not changing to small and RF not working at all, confirmed LF not changing (switch issue), found RF not working at all( burner/switch), ordering 2 dual switches and RF burner, collected $440.59 ch#1092....cx owes $140 labor on return..... put switches in first and test; ordrng 1 12002125 (switch-inf RF) and 1 12002147 (elmnt-surf RF)"
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFW00
Near Aldie, VA 20105
Richard B.
Job Details: 02/17/2023
CX refused service at door after pricing new units and finding it would not be warrentied. RB
We serviced a
WHIRLPOOL RANGE
Model JDR8895AAS
Near Silver Spring, MD 20901
Israel R.
Job Details: 02/17/2023
Customer complaint unit was sparking nall the time. I found the harness is bad. I replace harness but the two front burenr had screws rusted through so i had to drill them out will need both rf and lf orifice holders. Collected in full. Call customer when part is available.; ordrng 1 WP7527P021-60 (holder-orf 69.26) and 1 WP7527P028-60 (holder-orf 67.59) and 4 WP400021-1 (screw 6.87)s
We serviced a
WHIRLPOOL OVEN
Model MER5550AAW
Near Vienna, VA 22181
Lloyd B.
Job Details: 02/17/2023
Cx complained the unit did not heat. Installed new element and tested and it now heats to 350 degrees. Job complete
We serviced a
N/A N/A
Model n/a
Near Lancaster, PA 17602
Justin L.
Job Details: 02/17/2023
Cx complaint dishwasher not cleaning dishes. Was able to access unit and cx had it on and it was full of water but motor just humming. Checked model and serial but serial is missing from unit. Reached out to landlord who will contact kitchenaid for new model and serial sticker. Please pre-id sump assembly (WPW10605057) and make mandatory for return visit.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Oakton, VA 22124
Jason A.
Job Details: 02/17/2023
CX complaint WASHER F9 error code & wont unluck or drain. Cleared drain pump blockage. Ran test wash 2X & start NORMAL cycle. Good drain. Cleared error codes. NO LEAKS > JJ
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Potomac, MD 20854
Julian H.
Job Details: 02/17/2023
CX complaint about unit not cooling @ all found both cavities @ room temp checked evap frost pattern very little & evap wet went to the back compressor on all the time no signs of dye anywhere unit has a leak on sealed sys P&L covered per entitlement for 5 &10 yrs schedule w office evap on office stock everything else @ tribles 3 COUNTS SEALED SYS JOB COLLECTED SVC CALL THRU APP; ordrng 1 WPW10143759 (dryer CBE) and 1 W10507884 (compressor CBE) and 1 W11256565 (evaporator CBE) and 1 WP978025 (valve CBE) and 1 LOOK (LOOK)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Vienna, VA 22182
Lloyd B.
Job Details: 02/17/2023
"Cx complained the unit just beeps. Inspected the unit and found water around the float area. Ran the unit for 35 min, with soap and observed and it did not leak. Ran the unit in diagnostics and it did not leak. Installed new gasket and tested and it did not leak. Job complee"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Woodbridge, VA 22191
Demonte S.
Job Details: 02/17/2023
Installed User Interface & Console. Door Panel arrived Damaged. Reordering Door Panel. ; ordrng 1 W11461694 (PANEL)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Ashburn, VA 20148
Richard B.
Job Details: 02/17/2023
"CX complant , Washer stops , Prior diagnosis found unit needs strike, bezel , control and lid lock. . iNSTALLED ALL PARTS AND TESTED MACHINE, uNIT STARTS , LOCKS AGITATES AND DRAINS. jOB COMPLETED, rb b"
We serviced a
WHIRLPOOL FREEZER
Model WRT108FFDB03
Near Poquoson, VA 23662
Justin W.
Job Details: 02/17/2023
"cx complaint food freezing in rc. checked unit to find temps at 0.4fc and 32-42 in rc. 32 at bottom and closer you get to the top it is 42. thermistor read 5.2k ohms in defrost and 18.37 k prior to defrost. called techline spoke to unknown person. i could hear breathing and them drinking a beverage held out until they disconnected called back to techline got disconnected. called techline a third time spoke to Liam sr 7735754940 advised to order compressor, and evaporator.; ordrng 1 W11582579 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11506635 (coupler) and 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11562258 (evap)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Nokesville, VA 20181
Demonte S.
Job Details: 02/17/2023
Installed the Left & Right Door Hinges. Tested the unit. Unit is working as Designed.
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Potomac, MD 20854
Julian H.
Job Details: 02/17/2023
"CX complaint about unit not heating confirmed power 240vac then went to outside good airflow open back & found a bad thermal cut off & heater replaced both from pried & VS tested & working; ordrng 1 279816 (thermal cut off hi FOR RESTOCK JH VS) and 1 LOOK (LOOK), used 1 279816 (thermal cut off FOR RESTOCK JH VS) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near Great Falls, VA 22066
Lloyd B.
Job Details: 02/17/2023
Cx complained of corroded screws. Installed new screws. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Potomac, MD 20854
Julian H.
Job Details: 02/17/2023
CX complaint about unit not spinning well when on a heavy load always has to rebalanced & run it twice inspected & found suspension not bouncing back when I pushed down on it no errors on the system went to the back found a slow leak from valve 2 COUNTS GEARCASE REPLACEMENT; ordrng 1 W11130362 (suspension) and 1 W11038689 (valve)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS09
Near Rockville, MD 20850
Julian H.
Job Details: 02/17/2023
CX complaint about unit humming after last repair inspected tested on cycle sounding normal humming is normal from magnetron tested heat waves with magic light & operating accordingly working fine
We serviced a
WHIRLPOOL DISHWASHER
Model IUD8500BX1
Near Washington, DC 20009
Roberto I.
Job Details: 02/17/2023
"Cx complaint water leak from the bottom.Ran a cycle, found the diverter seal leaking. quoted repair $515.99 with %125 labor for sump/motor assy WPW10455260 replacement. Cx declined. Collected $127.20; ordrng 1 WPW10455260 (sump/motor assy)"
We serviced a
JENN-AIR DBL WALL OVEN
Model JJW9630AAW
Near Rockville, MD 20850
Julian H.
Job Details: 02/17/2023
CX complaint about unit turning on by itself inspected & found that when unit is powered on broil element on top oven comes on went to the back & check resistance on element 16oh as well legs to ground & it looks good relay stuck on relay board part NLA report findings to safety 7735712158
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Little River, SC 29566
Jason T.
Job Details: 02/17/2023
"Cx complaint, loud noises during the cycle, also the cabinet does not sit properly. Inspected the unit and found right side cabinet offset from the bottom frame, also lower feet do not align properly with the cabinet. Ordering parts for the return visit, direct ship to her house, advised cx to contact VIA dispatch to schedule once all parts are received, cx agreed.; ordrng 1 W11233548 (panel) and 4 49621 (foot)s"